aws-sdk-connect 1.150.0 → 1.151.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +4 -4
- data/CHANGELOG.md +5 -0
- data/VERSION +1 -1
- data/lib/aws-sdk-connect/client.rb +346 -13
- data/lib/aws-sdk-connect/client_api.rb +4 -3
- data/lib/aws-sdk-connect/types.rb +328 -11
- data/lib/aws-sdk-connect.rb +1 -1
- metadata +2 -2
@@ -123,6 +123,12 @@ module Aws::Connect
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# @!attribute [rw] agent_contact_state
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# The [state of the contact][1].
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#
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# <note markdown="1"> When `AgentContactState` is set to `CONNECTED_ONHOLD`,
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# `StateStartTimestamp` is not changed. Instead, `StateStartTimestamp`
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# reflects the time the contact was `CONNECTED` to the agent.
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#
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# </note>
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#
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#
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#
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# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/about-contact-states.html
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@@ -3548,6 +3554,14 @@ module Aws::Connect
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# identity management, the user name can include up to 20 characters.
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# If you are using SAML for identity management, the user name can
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# include up to 64 characters from \[a-zA-Z0-9\_-.\\@\]+.
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#
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# Username can include @ only if used in an email format. For example:
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#
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# * Correct: testuser
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#
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# * Correct: testuser@example.com
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#
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# * Incorrect: testuser@example
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# @return [String]
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#
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# @!attribute [rw] password
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@@ -7831,7 +7845,8 @@ module Aws::Connect
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# `AGENT` \| `CHANNEL` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
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# `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
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# `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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-
# `FEATURE` \| `
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# `FEATURE` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \|
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# `contact/segmentAttributes/connect:Subtype` \|
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# `ROUTING_STEP_EXPRESSION`
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#
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# * **Filter values**: A maximum of 100 filter values are supported in
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@@ -7870,7 +7885,8 @@ module Aws::Connect
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# Valid grouping keys: `QUEUE` \| `ROUTING_PROFILE` \| `AGENT` \|
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# `CHANNEL` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
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# `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
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-
# `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE
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# `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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# `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \|
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# `contact/segmentAttributes/connect:Subtype` \|
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# `ROUTING_STEP_EXPRESSION`
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# @return [Array<String>]
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@@ -7889,16 +7905,20 @@ module Aws::Connect
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype
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#
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# UI name: [Abandonment rate][2]
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#
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# AGENT\_ADHERENT\_TIME
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#
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# : This metric is available only in Amazon Web Services Regions where
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# [Forecasting, capacity planning, and scheduling][
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# [Forecasting, capacity planning, and scheduling][3] is available.
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#
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# Unit: Seconds
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy
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#
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# UI name: [Adherent time][4]
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#
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# AGENT\_ANSWER\_RATE
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#
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# : Unit: Percent
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy
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#
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# UI name: [Agent answer rate][5]
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#
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# AGENT\_NON\_ADHERENT\_TIME
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#
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# : Unit: Seconds
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy
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#
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# UI name: [Non-adherent time][6]
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#
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# AGENT\_NON\_RESPONSE
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#
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# : Unit: Count
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy
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#
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# UI name: [Agent non-response][7]
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#
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# AGENT\_NON\_RESPONSE\_WITHOUT\_CUSTOMER\_ABANDONS
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#
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# : Unit: Count
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# Data for this metric is available starting from October 1, 2023
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# 0:00:00 GMT.
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#
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# UI name: [Agent non-response without customer abandons][8]
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#
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# AGENT\_OCCUPANCY
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#
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# : Unit: Percentage
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# Valid groupings and filters: Routing Profile, Agent, Agent
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# Hierarchy
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#
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# UI name: [Occupancy][9]
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#
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# AGENT\_SCHEDULE\_ADHERENCE
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#
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# : This metric is available only in Amazon Web Services Regions where
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# [Forecasting, capacity planning, and scheduling][
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# [Forecasting, capacity planning, and scheduling][3] is available.
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#
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# Unit: Percent
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy
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#
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# UI name: [Adherence][10]
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#
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# AGENT\_SCHEDULED\_TIME
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#
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# : This metric is available only in Amazon Web Services Regions where
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# [Forecasting, capacity planning, and scheduling][
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# [Forecasting, capacity planning, and scheduling][3] is available.
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#
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# Unit: Seconds
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy
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#
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# UI name: [Scheduled time][11]
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#
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# AVG\_ABANDON\_TIME
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#
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# : Unit: Seconds
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@@ -7965,6 +7999,8 @@ module Aws::Connect
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype
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#
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# UI name: [Average queue abandon time][12]
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#
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# AVG\_ACTIVE\_TIME
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#
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# : Unit: Seconds
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy
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#
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# UI name: [Average active time][13]
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#
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# AVG\_AFTER\_CONTACT\_WORK\_TIME
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#
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# : Unit: Seconds
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype
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#
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# UI name: [Average after contact work time][14]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
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# </note>
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy
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#
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# UI name: [Average agent API connecting time][15]
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#
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# <note markdown="1"> The `Negate` key in Metric Level Filters is not applicable for
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# this metric.
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy
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#
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# UI name: [Average agent pause time][16]
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#
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# AVG\_CASE\_RELATED\_CONTACTS
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#
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# : Unit: Count
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#
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# Required filter key: CASE\_TEMPLATE\_ARN
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#
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# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
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#
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# UI name: [Average contacts per case][17]
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#
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# AVG\_CASE\_RESOLUTION\_TIME
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#
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# : Unit: Seconds
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#
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# Required filter key: CASE\_TEMPLATE\_ARN
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#
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# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
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#
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# UI name: [Average case resolution time][18]
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#
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# AVG\_CONTACT\_DURATION
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#
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# : Unit: Seconds
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@@ -8017,6 +8081,8 @@ module Aws::Connect
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype
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#
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# UI name: [Average contact duration][19]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
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# </note>
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype
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#
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# UI name: [Average conversation duration][20]
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#
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# AVG\_GREETING\_TIME\_AGENT
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#
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# : This metric is available only for contacts analyzed by Contact
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
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#
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# UI name: [Average greeting time agent ][21]
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#
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# AVG\_HANDLE\_TIME
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#
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# : Unit: Seconds
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@@ -8047,6 +8117,8 @@ module Aws::Connect
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype, RoutingStepExpression
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#
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# UI name: [Average handle time][22]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
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# </note>
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype
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#
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# UI name: [Average customer hold time][23]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
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# </note>
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
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#
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# UI name: [Average customer hold time all contacts][24]
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#
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# AVG\_HOLDS
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#
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# : Unit: Count
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# Agent, Agent Hierarchy, Feature,
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# contact/segmentAttributes/connect:Subtype
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#
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# UI name: [Average holds][25]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
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# </note>
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
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#
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# UI name: [Average agent interaction and customer hold time][26]
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#
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# AVG\_INTERACTION\_TIME
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#
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# : Unit: Seconds
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Feature, contact/segmentAttributes/connect:Subtype
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#
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# UI name: [Average agent interaction time][27]
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#
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#
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# </note>
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
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#
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# UI name: [Average interruptions agent ][28]
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#
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# AVG\_INTERRUPTION\_TIME\_AGENT
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#
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# : This metric is available only for contacts analyzed by Contact
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
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#
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# UI name: [Average interruption time agent][29]
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#
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# AVG\_NON\_TALK\_TIME
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#
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# : This metric is available only for contacts analyzed by Contact
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
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#
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# UI name: [Average non-talk time][30]
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#
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# AVG\_QUEUE\_ANSWER\_TIME
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#
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# : Unit: Seconds
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@@ -8139,6 +8227,8 @@ module Aws::Connect
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Feature, contact/segmentAttributes/connect:Subtype
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#
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# UI name: [Average queue answer time][31]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
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# </note>
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# contact/segmentAttributes/connect:Subtype
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#
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# UI name: [Average resolution time][32]
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#
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# AVG\_TALK\_TIME
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#
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# : This metric is available only for contacts analyzed by Contact
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@@ -8160,6 +8252,8 @@ module Aws::Connect
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8162
8254
|
#
|
8255
|
+
# UI name: [Average talk time][33]
|
8256
|
+
#
|
8163
8257
|
# AVG\_TALK\_TIME\_AGENT
|
8164
8258
|
#
|
8165
8259
|
# : This metric is available only for contacts analyzed by Contact
|
@@ -8170,6 +8264,8 @@ module Aws::Connect
|
|
8170
8264
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8171
8265
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8172
8266
|
#
|
8267
|
+
# UI name: [Average talk time agent][34]
|
8268
|
+
#
|
8173
8269
|
# AVG\_TALK\_TIME\_CUSTOMER
|
8174
8270
|
#
|
8175
8271
|
# : This metric is available only for contacts analyzed by Contact
|
@@ -8180,6 +8276,18 @@ module Aws::Connect
|
|
8180
8276
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8181
8277
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8182
8278
|
#
|
8279
|
+
# UI name: [Average talk time customer][35]
|
8280
|
+
#
|
8281
|
+
# CASES\_CREATED
|
8282
|
+
#
|
8283
|
+
# : Unit: Count
|
8284
|
+
#
|
8285
|
+
# Required filter key: CASE\_TEMPLATE\_ARN
|
8286
|
+
#
|
8287
|
+
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
8288
|
+
#
|
8289
|
+
# UI name: [Cases created][36]
|
8290
|
+
#
|
8183
8291
|
# CONTACTS\_ABANDONED
|
8184
8292
|
#
|
8185
8293
|
# : Unit: Count
|
@@ -8188,6 +8296,8 @@ module Aws::Connect
|
|
8188
8296
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
8189
8297
|
# RoutingStepExpression
|
8190
8298
|
#
|
8299
|
+
# UI name: [Contact abandoned][37]
|
8300
|
+
#
|
8191
8301
|
# CONTACTS\_CREATED
|
8192
8302
|
#
|
8193
8303
|
# : Unit: Count
|
@@ -8197,6 +8307,8 @@ module Aws::Connect
|
|
8197
8307
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8198
8308
|
# Feature, contact/segmentAttributes/connect:Subtype
|
8199
8309
|
#
|
8310
|
+
# UI name: [Contacts created][38]
|
8311
|
+
#
|
8200
8312
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
8201
8313
|
#
|
8202
8314
|
# </note>
|
@@ -8211,6 +8323,8 @@ module Aws::Connect
|
|
8211
8323
|
# Agent, Agent Hierarchy, Feature,
|
8212
8324
|
# contact/segmentAttributes/connect:Subtype, RoutingStepExpression
|
8213
8325
|
#
|
8326
|
+
# UI name: [API contacts handled][39]
|
8327
|
+
#
|
8214
8328
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
8215
8329
|
#
|
8216
8330
|
# </note>
|
@@ -8224,6 +8338,8 @@ module Aws::Connect
|
|
8224
8338
|
# Valid groupings and filters: Queue, Channel, Agent, Agent
|
8225
8339
|
# Hierarchy, contact/segmentAttributes/connect:Subtype
|
8226
8340
|
#
|
8341
|
+
# UI name: [Contacts handled by Connected to agent][40]
|
8342
|
+
#
|
8227
8343
|
# CONTACTS\_HOLD\_ABANDONS
|
8228
8344
|
#
|
8229
8345
|
# : Unit: Count
|
@@ -8231,6 +8347,8 @@ module Aws::Connect
|
|
8231
8347
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8232
8348
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8233
8349
|
#
|
8350
|
+
# UI name: [Contacts hold disconnect][40]
|
8351
|
+
#
|
8234
8352
|
# CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
|
8235
8353
|
#
|
8236
8354
|
# : Unit: Count
|
@@ -8238,6 +8356,8 @@ module Aws::Connect
|
|
8238
8356
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8239
8357
|
# Agent, Agent Hierarchy
|
8240
8358
|
#
|
8359
|
+
# UI name: [Contacts hold agent disconnect][41]
|
8360
|
+
#
|
8241
8361
|
# CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
|
8242
8362
|
#
|
8243
8363
|
# : Unit: Count
|
@@ -8245,6 +8365,8 @@ module Aws::Connect
|
|
8245
8365
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8246
8366
|
# Agent, Agent Hierarchy
|
8247
8367
|
#
|
8368
|
+
# UI name: [Contacts hold customer disconnect][42]
|
8369
|
+
#
|
8248
8370
|
# CONTACTS\_PUT\_ON\_HOLD
|
8249
8371
|
#
|
8250
8372
|
# : Unit: Count
|
@@ -8252,6 +8374,8 @@ module Aws::Connect
|
|
8252
8374
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8253
8375
|
# Agent, Agent Hierarchy
|
8254
8376
|
#
|
8377
|
+
# UI name: [Contacts put on hold][42]
|
8378
|
+
#
|
8255
8379
|
# CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
|
8256
8380
|
#
|
8257
8381
|
# : Unit: Count
|
@@ -8259,6 +8383,8 @@ module Aws::Connect
|
|
8259
8383
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8260
8384
|
# Agent, Agent Hierarchy
|
8261
8385
|
#
|
8386
|
+
# UI name: [Contacts transferred out external][43]
|
8387
|
+
#
|
8262
8388
|
# CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
|
8263
8389
|
#
|
8264
8390
|
# : Unit: Percent
|
@@ -8266,6 +8392,8 @@ module Aws::Connect
|
|
8266
8392
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8267
8393
|
# Agent, Agent Hierarchy
|
8268
8394
|
#
|
8395
|
+
# UI name: [Contacts transferred out internal][44]
|
8396
|
+
#
|
8269
8397
|
# CONTACTS\_QUEUED
|
8270
8398
|
#
|
8271
8399
|
# : Unit: Count
|
@@ -8273,6 +8401,8 @@ module Aws::Connect
|
|
8273
8401
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8274
8402
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8275
8403
|
#
|
8404
|
+
# UI name: [Contacts queued][45]
|
8405
|
+
#
|
8276
8406
|
# CONTACTS\_QUEUED\_BY\_ENQUEUE
|
8277
8407
|
#
|
8278
8408
|
# : Unit: Count
|
@@ -8280,6 +8410,8 @@ module Aws::Connect
|
|
8280
8410
|
# Valid groupings and filters: Queue, Channel, Agent, Agent
|
8281
8411
|
# Hierarchy, contact/segmentAttributes/connect:Subtype
|
8282
8412
|
#
|
8413
|
+
# UI name: [Contacts queued by Enqueue][46]
|
8414
|
+
#
|
8283
8415
|
# CONTACTS\_RESOLVED\_IN\_X
|
8284
8416
|
#
|
8285
8417
|
# : Unit: Count
|
@@ -8291,6 +8423,8 @@ module Aws::Connect
|
|
8291
8423
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
8292
8424
|
# `LT` (for "Less than").
|
8293
8425
|
#
|
8426
|
+
# UI name: [Contacts resolved in X][47]
|
8427
|
+
#
|
8294
8428
|
# CONTACTS\_TRANSFERRED\_OUT
|
8295
8429
|
#
|
8296
8430
|
# : Unit: Count
|
@@ -8299,6 +8433,8 @@ module Aws::Connect
|
|
8299
8433
|
# Agent, Agent Hierarchy, Feature,
|
8300
8434
|
# contact/segmentAttributes/connect:Subtype
|
8301
8435
|
#
|
8436
|
+
# UI name: [Contacts transferred out][48]
|
8437
|
+
#
|
8302
8438
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
8303
8439
|
#
|
8304
8440
|
# </note>
|
@@ -8310,6 +8446,8 @@ module Aws::Connect
|
|
8310
8446
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8311
8447
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8312
8448
|
#
|
8449
|
+
# UI name: [Contacts transferred out by agent][49]
|
8450
|
+
#
|
8313
8451
|
# CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
|
8314
8452
|
#
|
8315
8453
|
# : Unit: Count
|
@@ -8317,6 +8455,18 @@ module Aws::Connect
|
|
8317
8455
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8318
8456
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8319
8457
|
#
|
8458
|
+
# UI name: [Contacts transferred out queue][49]
|
8459
|
+
#
|
8460
|
+
# CURRENT\_CASES
|
8461
|
+
#
|
8462
|
+
# : Unit: Count
|
8463
|
+
#
|
8464
|
+
# Required filter key: CASE\_TEMPLATE\_ARN
|
8465
|
+
#
|
8466
|
+
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
8467
|
+
#
|
8468
|
+
# UI name: [Current cases][50]
|
8469
|
+
#
|
8320
8470
|
# MAX\_QUEUED\_TIME
|
8321
8471
|
#
|
8322
8472
|
# : Unit: Seconds
|
@@ -8324,18 +8474,34 @@ module Aws::Connect
|
|
8324
8474
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8325
8475
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8326
8476
|
#
|
8477
|
+
# UI name: [Maximum queued time][51]
|
8478
|
+
#
|
8479
|
+
# PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
|
8480
|
+
#
|
8481
|
+
# : Unit: Percent
|
8482
|
+
#
|
8483
|
+
# Required filter key: CASE\_TEMPLATE\_ARN
|
8484
|
+
#
|
8485
|
+
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
8486
|
+
#
|
8487
|
+
# UI name: [Cases resolved on first contact][52]
|
8488
|
+
#
|
8327
8489
|
# PERCENT\_CONTACTS\_STEP\_EXPIRED
|
8328
8490
|
#
|
8329
8491
|
# : Unit: Percent
|
8330
8492
|
#
|
8331
8493
|
# Valid groupings and filters: Queue, RoutingStepExpression
|
8332
8494
|
#
|
8495
|
+
# UI name: Not available
|
8496
|
+
#
|
8333
8497
|
# PERCENT\_CONTACTS\_STEP\_JOINED
|
8334
8498
|
#
|
8335
8499
|
# : Unit: Percent
|
8336
8500
|
#
|
8337
8501
|
# Valid groupings and filters: Queue, RoutingStepExpression
|
8338
8502
|
#
|
8503
|
+
# UI name: Not available
|
8504
|
+
#
|
8339
8505
|
# PERCENT\_NON\_TALK\_TIME
|
8340
8506
|
#
|
8341
8507
|
# : This metric is available only for contacts analyzed by Contact
|
@@ -8346,6 +8512,8 @@ module Aws::Connect
|
|
8346
8512
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8347
8513
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8348
8514
|
#
|
8515
|
+
# UI name: [Non-talk time percent][53]
|
8516
|
+
#
|
8349
8517
|
# PERCENT\_TALK\_TIME
|
8350
8518
|
#
|
8351
8519
|
# : This metric is available only for contacts analyzed by Contact
|
@@ -8356,6 +8524,8 @@ module Aws::Connect
|
|
8356
8524
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8357
8525
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8358
8526
|
#
|
8527
|
+
# UI name: [Talk time percent][54]
|
8528
|
+
#
|
8359
8529
|
# PERCENT\_TALK\_TIME\_AGENT
|
8360
8530
|
#
|
8361
8531
|
# : This metric is available only for contacts analyzed by Contact
|
@@ -8366,6 +8536,8 @@ module Aws::Connect
|
|
8366
8536
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8367
8537
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8368
8538
|
#
|
8539
|
+
# UI name: [Talk time agent percent][55]
|
8540
|
+
#
|
8369
8541
|
# PERCENT\_TALK\_TIME\_CUSTOMER
|
8370
8542
|
#
|
8371
8543
|
# : This metric is available only for contacts analyzed by Contact
|
@@ -8376,6 +8548,28 @@ module Aws::Connect
|
|
8376
8548
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8377
8549
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8378
8550
|
#
|
8551
|
+
# UI name: [Talk time customer percent][56]
|
8552
|
+
#
|
8553
|
+
# REOPENED\_CASE\_ACTIONS
|
8554
|
+
#
|
8555
|
+
# : Unit: Count
|
8556
|
+
#
|
8557
|
+
# Required filter key: CASE\_TEMPLATE\_ARN
|
8558
|
+
#
|
8559
|
+
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
8560
|
+
#
|
8561
|
+
# UI name: [Cases reopened][57]
|
8562
|
+
#
|
8563
|
+
# RESOLVED\_CASE\_ACTIONS
|
8564
|
+
#
|
8565
|
+
# : Unit: Count
|
8566
|
+
#
|
8567
|
+
# Required filter key: CASE\_TEMPLATE\_ARN
|
8568
|
+
#
|
8569
|
+
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
8570
|
+
#
|
8571
|
+
# UI name: [Cases resolved][58]
|
8572
|
+
#
|
8379
8573
|
# SERVICE\_LEVEL
|
8380
8574
|
#
|
8381
8575
|
# : You can include up to 20 SERVICE\_LEVEL metrics in a request.
|
@@ -8388,12 +8582,16 @@ module Aws::Connect
|
|
8388
8582
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
8389
8583
|
# `LT` (for "Less than").
|
8390
8584
|
#
|
8585
|
+
# UI name: [Service level X][59]
|
8586
|
+
#
|
8391
8587
|
# STEP\_CONTACTS\_QUEUED
|
8392
8588
|
#
|
8393
8589
|
# : Unit: Count
|
8394
8590
|
#
|
8395
8591
|
# Valid groupings and filters: Queue, RoutingStepExpression
|
8396
8592
|
#
|
8593
|
+
# UI name: Not available
|
8594
|
+
#
|
8397
8595
|
# SUM\_AFTER\_CONTACT\_WORK\_TIME
|
8398
8596
|
#
|
8399
8597
|
# : Unit: Seconds
|
@@ -8401,6 +8599,8 @@ module Aws::Connect
|
|
8401
8599
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8402
8600
|
# Agent, Agent Hierarchy
|
8403
8601
|
#
|
8602
|
+
# UI name: [After contact work time][60]
|
8603
|
+
#
|
8404
8604
|
# SUM\_CONNECTING\_TIME\_AGENT
|
8405
8605
|
#
|
8406
8606
|
# : Unit: Seconds
|
@@ -8412,6 +8612,8 @@ module Aws::Connect
|
|
8412
8612
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8413
8613
|
# Agent, Agent Hierarchy
|
8414
8614
|
#
|
8615
|
+
# UI name: [Agent API connecting time][61]
|
8616
|
+
#
|
8415
8617
|
# <note markdown="1"> The `Negate` key in Metric Level Filters is not applicable for
|
8416
8618
|
# this metric.
|
8417
8619
|
#
|
@@ -8424,6 +8626,8 @@ module Aws::Connect
|
|
8424
8626
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8425
8627
|
# Agent, Agent Hierarchy
|
8426
8628
|
#
|
8629
|
+
# UI name: [Contact flow time][62]
|
8630
|
+
#
|
8427
8631
|
# SUM\_CONTACT\_TIME\_AGENT
|
8428
8632
|
#
|
8429
8633
|
# : Unit: Seconds
|
@@ -8431,6 +8635,8 @@ module Aws::Connect
|
|
8431
8635
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8432
8636
|
# Agent, Agent Hierarchy
|
8433
8637
|
#
|
8638
|
+
# UI name: [Agent on contact time][63]
|
8639
|
+
#
|
8434
8640
|
# SUM\_CONTACTS\_ANSWERED\_IN\_X
|
8435
8641
|
#
|
8436
8642
|
# : Unit: Count
|
@@ -8442,6 +8648,8 @@ module Aws::Connect
|
|
8442
8648
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
8443
8649
|
# `LT` (for "Less than").
|
8444
8650
|
#
|
8651
|
+
# UI name: [Contacts answered in X seconds][64]
|
8652
|
+
#
|
8445
8653
|
# SUM\_CONTACTS\_ABANDONED\_IN\_X
|
8446
8654
|
#
|
8447
8655
|
# : Unit: Count
|
@@ -8453,6 +8661,8 @@ module Aws::Connect
|
|
8453
8661
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
8454
8662
|
# `LT` (for "Less than").
|
8455
8663
|
#
|
8664
|
+
# UI name: [Contacts abandoned in X seconds][65]
|
8665
|
+
#
|
8456
8666
|
# SUM\_CONTACTS\_DISCONNECTED
|
8457
8667
|
#
|
8458
8668
|
# : Valid metric filter key: `DISCONNECT_REASON`
|
@@ -8462,6 +8672,8 @@ module Aws::Connect
|
|
8462
8672
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8463
8673
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8464
8674
|
#
|
8675
|
+
# UI name: [Contact disconnected][66]
|
8676
|
+
#
|
8465
8677
|
# SUM\_ERROR\_STATUS\_TIME\_AGENT
|
8466
8678
|
#
|
8467
8679
|
# : Unit: Seconds
|
@@ -8469,6 +8681,8 @@ module Aws::Connect
|
|
8469
8681
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8470
8682
|
# Agent, Agent Hierarchy
|
8471
8683
|
#
|
8684
|
+
# UI name: [Error status time][67]
|
8685
|
+
#
|
8472
8686
|
# SUM\_HANDLE\_TIME
|
8473
8687
|
#
|
8474
8688
|
# : Unit: Seconds
|
@@ -8476,6 +8690,8 @@ module Aws::Connect
|
|
8476
8690
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8477
8691
|
# Agent, Agent Hierarchy
|
8478
8692
|
#
|
8693
|
+
# UI name: [Contact handle time][68]
|
8694
|
+
#
|
8479
8695
|
# SUM\_HOLD\_TIME
|
8480
8696
|
#
|
8481
8697
|
# : Unit: Count
|
@@ -8483,6 +8699,8 @@ module Aws::Connect
|
|
8483
8699
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8484
8700
|
# Agent, Agent Hierarchy
|
8485
8701
|
#
|
8702
|
+
# UI name: [Customer hold time][69]
|
8703
|
+
#
|
8486
8704
|
# SUM\_IDLE\_TIME\_AGENT
|
8487
8705
|
#
|
8488
8706
|
# : Unit: Seconds
|
@@ -8490,6 +8708,8 @@ module Aws::Connect
|
|
8490
8708
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
8491
8709
|
# Hierarchy
|
8492
8710
|
#
|
8711
|
+
# UI name: [Agent idle time][70]
|
8712
|
+
#
|
8493
8713
|
# SUM\_INTERACTION\_AND\_HOLD\_TIME
|
8494
8714
|
#
|
8495
8715
|
# : Unit: Seconds
|
@@ -8497,6 +8717,8 @@ module Aws::Connect
|
|
8497
8717
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8498
8718
|
# Agent, Agent Hierarchy
|
8499
8719
|
#
|
8720
|
+
# UI name: [Agent interaction and hold time][71]
|
8721
|
+
#
|
8500
8722
|
# SUM\_INTERACTION\_TIME
|
8501
8723
|
#
|
8502
8724
|
# : Unit: Seconds
|
@@ -8504,6 +8726,8 @@ module Aws::Connect
|
|
8504
8726
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8505
8727
|
# Agent, Agent Hierarchy
|
8506
8728
|
#
|
8729
|
+
# UI name: [Agent interaction time][72]
|
8730
|
+
#
|
8507
8731
|
# SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
|
8508
8732
|
#
|
8509
8733
|
# : Unit: Seconds
|
@@ -8511,6 +8735,8 @@ module Aws::Connect
|
|
8511
8735
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
8512
8736
|
# Hierarchy
|
8513
8737
|
#
|
8738
|
+
# UI name: [Non-Productive Time][73]
|
8739
|
+
#
|
8514
8740
|
# SUM\_ONLINE\_TIME\_AGENT
|
8515
8741
|
#
|
8516
8742
|
# : Unit: Seconds
|
@@ -8518,6 +8744,8 @@ module Aws::Connect
|
|
8518
8744
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
8519
8745
|
# Hierarchy
|
8520
8746
|
#
|
8747
|
+
# UI name: [Online time][74]
|
8748
|
+
#
|
8521
8749
|
# SUM\_RETRY\_CALLBACK\_ATTEMPTS
|
8522
8750
|
#
|
8523
8751
|
# : Unit: Count
|
@@ -8525,10 +8753,85 @@ module Aws::Connect
|
|
8525
8753
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8526
8754
|
# contact/segmentAttributes/connect:Subtype
|
8527
8755
|
#
|
8756
|
+
# UI name: [Callback attempts][75]
|
8757
|
+
#
|
8528
8758
|
#
|
8529
8759
|
#
|
8530
8760
|
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
|
8531
|
-
# [2]: https://docs.aws.amazon.com/connect/latest/adminguide/
|
8761
|
+
# [2]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#abandonment-rate-historical
|
8762
|
+
# [3]: https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region
|
8763
|
+
# [4]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherent-time-historical
|
8764
|
+
# [5]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-answer-rate-historical
|
8765
|
+
# [6]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#non-adherent-time
|
8766
|
+
# [7]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-non-response
|
8767
|
+
# [8]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-nonresponse-no-abandon-historical
|
8768
|
+
# [9]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#occupancy-historical
|
8769
|
+
# [10]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherence-historical
|
8770
|
+
# [11]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#scheduled-time-historical
|
8771
|
+
# [12]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-abandon-time-historical
|
8772
|
+
# [13]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-active-time-historical
|
8773
|
+
# [14]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical
|
8774
|
+
# [15]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time
|
8775
|
+
# [16]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical
|
8776
|
+
# [17]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical
|
8777
|
+
# [18]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
|
8778
|
+
# [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
|
8779
|
+
# [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
|
8780
|
+
# [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
|
8781
|
+
# [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
|
8782
|
+
# [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
|
8783
|
+
# [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
|
8784
|
+
# [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
|
8785
|
+
# [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
|
8786
|
+
# [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
|
8787
|
+
# [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
|
8788
|
+
# [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
|
8789
|
+
# [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
|
8790
|
+
# [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
|
8791
|
+
# [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
|
8792
|
+
# [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
|
8793
|
+
# [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
|
8794
|
+
# [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
|
8795
|
+
# [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##cases-created-historical
|
8796
|
+
# [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
|
8797
|
+
# [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
|
8798
|
+
# [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
|
8799
|
+
# [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
|
8800
|
+
# [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
|
8801
|
+
# [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
|
8802
|
+
# [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
|
8803
|
+
# [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
|
8804
|
+
# [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
|
8805
|
+
# [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
|
8806
|
+
# [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
|
8807
|
+
# [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
|
8808
|
+
# [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
|
8809
|
+
# [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
|
8810
|
+
# [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
|
8811
|
+
# [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
|
8812
|
+
# [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
|
8813
|
+
# [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
|
8814
|
+
# [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
|
8815
|
+
# [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
|
8816
|
+
# [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
|
8817
|
+
# [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historicall
|
8818
|
+
# [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
|
8819
|
+
# [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
|
8820
|
+
# [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
|
8821
|
+
# [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
|
8822
|
+
# [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
|
8823
|
+
# [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
|
8824
|
+
# [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
|
8825
|
+
# [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
|
8826
|
+
# [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
|
8827
|
+
# [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
|
8828
|
+
# [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
|
8829
|
+
# [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
|
8830
|
+
# [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
|
8831
|
+
# [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
|
8832
|
+
# [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
|
8833
|
+
# [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
|
8834
|
+
# [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
|
8532
8835
|
# @return [Array<Types::MetricV2>]
|
8533
8836
|
#
|
8534
8837
|
# @!attribute [rw] next_token
|
@@ -16621,7 +16924,9 @@ module Aws::Connect
|
|
16621
16924
|
# @return [Types::ParticipantDetails]
|
16622
16925
|
#
|
16623
16926
|
# @!attribute [rw] initial_message
|
16624
|
-
# The initial message to be sent to the newly created chat.
|
16927
|
+
# The initial message to be sent to the newly created chat. If you
|
16928
|
+
# have a Lex bot in your flow, the initial message is not delivered to
|
16929
|
+
# the Lex bot.
|
16625
16930
|
# @return [Types::ChatMessage]
|
16626
16931
|
#
|
16627
16932
|
# @!attribute [rw] client_token
|
@@ -20322,6 +20627,13 @@ module Aws::Connect
|
|
20322
20627
|
|
20323
20628
|
# Contains information about the identity of a user.
|
20324
20629
|
#
|
20630
|
+
# <note markdown="1"> For Amazon Connect instances that are created with the
|
20631
|
+
# `EXISTING_DIRECTORY` identity management type, `FirstName`,
|
20632
|
+
# `LastName`, and `Email` cannot be updated from within Amazon Connect
|
20633
|
+
# because they are managed by the directory.
|
20634
|
+
#
|
20635
|
+
# </note>
|
20636
|
+
#
|
20325
20637
|
# @!attribute [rw] first_name
|
20326
20638
|
# The first name. This is required if you are using Amazon Connect or
|
20327
20639
|
# SAML for identity management.
|
@@ -20408,7 +20720,12 @@ module Aws::Connect
|
|
20408
20720
|
# @return [Boolean]
|
20409
20721
|
#
|
20410
20722
|
# @!attribute [rw] after_contact_work_time_limit
|
20411
|
-
# The After Call Work (ACW) timeout setting, in seconds.
|
20723
|
+
# The After Call Work (ACW) timeout setting, in seconds. This
|
20724
|
+
# parameter has a minimum value of 0 and a maximum value of 2,000,000
|
20725
|
+
# seconds (24 days). Enter 0 if you don't want to allocate a specific
|
20726
|
+
# amount of ACW time. It essentially means an indefinite amount of
|
20727
|
+
# time. When the conversation ends, ACW starts; the agent must choose
|
20728
|
+
# Close contact to end ACW.
|
20412
20729
|
#
|
20413
20730
|
# <note markdown="1"> When returned by a `SearchUsers` call, `AfterContactWorkTimeLimit`
|
20414
20731
|
# is returned in milliseconds.
|
@@ -20538,9 +20855,9 @@ module Aws::Connect
|
|
20538
20855
|
# A leaf node condition which can be used to specify a string
|
20539
20856
|
# condition.
|
20540
20857
|
#
|
20541
|
-
# The currently supported values for `FieldName` are `
|
20542
|
-
# `
|
20543
|
-
# `
|
20858
|
+
# The currently supported values for `FieldName` are `Username`,
|
20859
|
+
# `FirstName`, `LastName`, `RoutingProfileId`, `SecurityProfileId`,
|
20860
|
+
# `ResourceId`.
|
20544
20861
|
# @return [Types::StringCondition]
|
20545
20862
|
#
|
20546
20863
|
# @!attribute [rw] hierarchy_group_condition
|