aws-sdk-connect 1.150.0 → 1.151.0

data/lib/aws-sdk-connect/client.rb

@@ -3043,6 +3043,14 @@ module Aws::Connect
     #   you are using SAML for identity management, the user name can include
     #   up to 64 characters from \[a-zA-Z0-9\_-.\\@\]+.
     #
+    #   Username can include @ only if used in an email format. For example:
+    #
+    #   * Correct: testuser
+    #
+    #   * Correct: testuser@example.com
+    #
+    #   * Incorrect: testuser@example
+    #
     # @option params [String] :password
     #   The password for the user account. A password is required if you are
     #   using Amazon Connect for identity management. Otherwise, it is an
@@ -3813,6 +3821,24 @@ module Aws::Connect
 
     # Deletes a quick connect.
     #
+    # After calling [DeleteUser][1], it's important to call
+    # `DeleteQuickConnect` to delete any records related to the deleted
+    # users. This will help you:
+    #
+    #  * Avoid dangling resources that impact your service quotas.
+    #
+    # * Remove deleted users so they don't appear to agents as transfer
+    #   options.
+    #
+    # * Avoid the disruption of other Amazon Connect processes, such as
+    #   instance replication and syncing if you're using [Amazon Connect
+    #   Global Resiliency][2].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_DeleteUser.html
+    # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-connect-global-resiliency.html
+    #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -4041,9 +4067,23 @@ module Aws::Connect
     # account is deleted, see [Delete Users from Your Amazon Connect
     # Instance][1] in the *Amazon Connect Administrator Guide*.
     #
+    # After calling DeleteUser, call [DeleteQuickConnect][2] to delete any
+    # records related to the deleted users. This will help you:
+    #
+    #  * Avoid dangling resources that impact your service quotas.
+    #
+    # * Remove deleted users so they don't appear to agents as transfer
+    #   options.
+    #
+    # * Avoid the disruption of other Amazon Connect processes, such as
+    #   instance replication and syncing if you're using [Amazon Connect
+    #   Global Resiliency][3].
+    #
     #
     #
     # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/delete-users.html
+    # [2]: https://docs.aws.amazon.com/connect/latest/APIReference/API_DeleteQuickConnect.html
+    # [3]: https://docs.aws.amazon.com/connect/latest/adminguide/setup-connect-global-resiliency.html
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
@@ -7046,7 +7086,8 @@ module Aws::Connect
     #     `AGENT` \| `CHANNEL` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
     #     `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
     #     `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
-    #     `FEATURE` \| `contact/segmentAttributes/connect:Subtype` \|
+    #     `FEATURE` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \|
+    #     `contact/segmentAttributes/connect:Subtype` \|
     #     `ROUTING_STEP_EXPRESSION`
     #
     #   * **Filter values**: A maximum of 100 filter values are supported in a
@@ -7084,7 +7125,8 @@ module Aws::Connect
     #   Valid grouping keys: `QUEUE` \| `ROUTING_PROFILE` \| `AGENT` \|
     #   `CHANNEL` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
     #   `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
-    #   `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE`,
+    #   `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
+    #   `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \|
     #   `contact/segmentAttributes/connect:Subtype` \|
     #   `ROUTING_STEP_EXPRESSION`
     #
@@ -7101,16 +7143,20 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Abandonment rate][2]
+    #
     #   AGENT\_ADHERENT\_TIME
     #
     #   : This metric is available only in Amazon Web Services Regions where
-    #     [Forecasting, capacity planning, and scheduling][2] is available.
+    #     [Forecasting, capacity planning, and scheduling][3] is available.
     #
     #     Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Adherent time][4]
+    #
     #   AGENT\_ANSWER\_RATE
     #
     #   : Unit: Percent
@@ -7118,6 +7164,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Agent answer rate][5]
+    #
     #   AGENT\_NON\_ADHERENT\_TIME
     #
     #   : Unit: Seconds
@@ -7125,6 +7173,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Non-adherent time][6]
+    #
     #   AGENT\_NON\_RESPONSE
     #
     #   : Unit: Count
@@ -7132,6 +7182,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Agent non-response][7]
+    #
     #   AGENT\_NON\_RESPONSE\_WITHOUT\_CUSTOMER\_ABANDONS
     #
     #   : Unit: Count
@@ -7142,32 +7194,40 @@ module Aws::Connect
     #     Data for this metric is available starting from October 1, 2023
     #     0:00:00 GMT.
     #
+    #     UI name: [Agent non-response without customer abandons][8]
+    #
     #   AGENT\_OCCUPANCY
     #
     #   : Unit: Percentage
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
+    #     UI name: [Occupancy][9]
+    #
     #   AGENT\_SCHEDULE\_ADHERENCE
     #
     #   : This metric is available only in Amazon Web Services Regions where
-    #     [Forecasting, capacity planning, and scheduling][2] is available.
+    #     [Forecasting, capacity planning, and scheduling][3] is available.
     #
     #     Unit: Percent
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Adherence][10]
+    #
     #   AGENT\_SCHEDULED\_TIME
     #
     #   : This metric is available only in Amazon Web Services Regions where
-    #     [Forecasting, capacity planning, and scheduling][2] is available.
+    #     [Forecasting, capacity planning, and scheduling][3] is available.
     #
     #     Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Scheduled time][11]
+    #
     #   AVG\_ABANDON\_TIME
     #
     #   : Unit: Seconds
@@ -7175,6 +7235,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Average queue abandon time][12]
+    #
     #   AVG\_ACTIVE\_TIME
     #
     #   : Unit: Seconds
@@ -7182,6 +7244,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Average active time][13]
+    #
     #   AVG\_AFTER\_CONTACT\_WORK\_TIME
     #
     #   : Unit: Seconds
@@ -7191,6 +7255,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Average after contact work time][14]
+    #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
     #      </note>
@@ -7206,6 +7272,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Average agent API connecting time][15]
+    #
     #     <note markdown="1"> The `Negate` key in Metric Level Filters is not applicable for this
     #     metric.
     #
@@ -7218,6 +7286,28 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Average agent pause time][16]
+    #
+    #   AVG\_CASE\_RELATED\_CONTACTS
+    #
+    #   : Unit: Count
+    #
+    #     Required filter key: CASE\_TEMPLATE\_ARN
+    #
+    #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
+    #
+    #     UI name: [Average contacts per case][17]
+    #
+    #   AVG\_CASE\_RESOLUTION\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Required filter key: CASE\_TEMPLATE\_ARN
+    #
+    #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
+    #
+    #     UI name: [Average case resolution time][18]
+    #
     #   AVG\_CONTACT\_DURATION
     #
     #   : Unit: Seconds
@@ -7225,6 +7315,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Average contact duration][19]
+    #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
     #      </note>
@@ -7236,6 +7328,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Average conversation duration][20]
+    #
     #   AVG\_GREETING\_TIME\_AGENT
     #
     #   : This metric is available only for contacts analyzed by Contact Lens
@@ -7246,6 +7340,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Average greeting time agent ][21]
+    #
     #   AVG\_HANDLE\_TIME
     #
     #   : Unit: Seconds
@@ -7254,6 +7350,8 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression
     #
+    #     UI name: [Average handle time][22]
+    #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
     #      </note>
@@ -7265,6 +7363,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Average customer hold time][23]
+    #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
     #      </note>
@@ -7276,6 +7376,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Average customer hold time all contacts][24]
+    #
     #   AVG\_HOLDS
     #
     #   : Unit: Count
@@ -7283,6 +7385,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Average holds][25]
+    #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
     #      </note>
@@ -7294,6 +7398,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Average agent interaction and customer hold time][26]
+    #
     #   AVG\_INTERACTION\_TIME
     #
     #   : Unit: Seconds
@@ -7303,6 +7409,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Average agent interaction time][27]
+    #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
     #      </note>
@@ -7317,6 +7425,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Average interruptions agent ][28]
+    #
     #   AVG\_INTERRUPTION\_TIME\_AGENT
     #
     #   : This metric is available only for contacts analyzed by Contact Lens
@@ -7327,6 +7437,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Average interruption time agent][29]
+    #
     #   AVG\_NON\_TALK\_TIME
     #
     #   : This metric is available only for contacts analyzed by Contact Lens
@@ -7337,6 +7449,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Average non-talk time][30]
+    #
     #   AVG\_QUEUE\_ANSWER\_TIME
     #
     #   : Unit: Seconds
@@ -7344,6 +7458,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Average queue answer time][31]
+    #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
     #      </note>
@@ -7355,6 +7471,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Average resolution time][32]
+    #
     #   AVG\_TALK\_TIME
     #
     #   : This metric is available only for contacts analyzed by Contact Lens
@@ -7365,6 +7483,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Average talk time][33]
+    #
     #   AVG\_TALK\_TIME\_AGENT
     #
     #   : This metric is available only for contacts analyzed by Contact Lens
@@ -7375,6 +7495,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Average talk time agent][34]
+    #
     #   AVG\_TALK\_TIME\_CUSTOMER
     #
     #   : This metric is available only for contacts analyzed by Contact Lens
@@ -7385,6 +7507,18 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Average talk time customer][35]
+    #
+    #   CASES\_CREATED
+    #
+    #   : Unit: Count
+    #
+    #     Required filter key: CASE\_TEMPLATE\_ARN
+    #
+    #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
+    #
+    #     UI name: [Cases created][36]
+    #
     #   CONTACTS\_ABANDONED
     #
     #   : Unit: Count
@@ -7393,6 +7527,8 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression
     #
+    #     UI name: [Contact abandoned][37]
+    #
     #   CONTACTS\_CREATED
     #
     #   : Unit: Count
@@ -7402,6 +7538,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Contacts created][38]
+    #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
     #      </note>
@@ -7416,6 +7554,8 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression
     #
+    #     UI name: [API contacts handled][39]
+    #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
     #      </note>
@@ -7429,6 +7569,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Contacts handled by Connected to agent][40]
+    #
     #   CONTACTS\_HOLD\_ABANDONS
     #
     #   : Unit: Count
@@ -7436,6 +7578,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Contacts hold disconnect][40]
+    #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
     #   : Unit: Count
@@ -7443,6 +7587,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Contacts hold agent disconnect][41]
+    #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
     #   : Unit: Count
@@ -7450,6 +7596,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Contacts hold customer disconnect][42]
+    #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
     #   : Unit: Count
@@ -7457,6 +7605,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Contacts put on hold][42]
+    #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
     #   : Unit: Count
@@ -7464,6 +7614,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Contacts transferred out external][43]
+    #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
     #   : Unit: Percent
@@ -7471,6 +7623,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Contacts transferred out internal][44]
+    #
     #   CONTACTS\_QUEUED
     #
     #   : Unit: Count
@@ -7478,6 +7632,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Contacts queued][45]
+    #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
     #   : Unit: Count
@@ -7485,6 +7641,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Contacts queued by Enqueue][46]
+    #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
     #   : Unit: Count
@@ -7496,6 +7654,8 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
+    #     UI name: [Contacts resolved in X][47]
+    #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
     #   : Unit: Count
@@ -7503,6 +7663,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Contacts transferred out][48]
+    #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
     #      </note>
@@ -7514,6 +7676,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Contacts transferred out by agent][49]
+    #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
     #   : Unit: Count
@@ -7521,6 +7685,18 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Contacts transferred out queue][49]
+    #
+    #   CURRENT\_CASES
+    #
+    #   : Unit: Count
+    #
+    #     Required filter key: CASE\_TEMPLATE\_ARN
+    #
+    #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
+    #
+    #     UI name: [Current cases][50]
+    #
     #   MAX\_QUEUED\_TIME
     #
     #   : Unit: Seconds
@@ -7528,18 +7704,34 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Maximum queued time][51]
+    #
+    #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
+    #
+    #   : Unit: Percent
+    #
+    #     Required filter key: CASE\_TEMPLATE\_ARN
+    #
+    #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
+    #
+    #     UI name: [Cases resolved on first contact][52]
+    #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
     #   : Unit: Percent
     #
     #     Valid groupings and filters: Queue, RoutingStepExpression
     #
+    #     UI name: Not available
+    #
     #   PERCENT\_CONTACTS\_STEP\_JOINED
     #
     #   : Unit: Percent
     #
     #     Valid groupings and filters: Queue, RoutingStepExpression
     #
+    #     UI name: Not available
+    #
     #   PERCENT\_NON\_TALK\_TIME
     #
     #   : This metric is available only for contacts analyzed by Contact Lens
@@ -7550,6 +7742,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Non-talk time percent][53]
+    #
     #   PERCENT\_TALK\_TIME
     #
     #   : This metric is available only for contacts analyzed by Contact Lens
@@ -7560,6 +7754,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Talk time percent][54]
+    #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
     #   : This metric is available only for contacts analyzed by Contact Lens
@@ -7570,6 +7766,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Talk time agent percent][55]
+    #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
     #   : This metric is available only for contacts analyzed by Contact Lens
@@ -7580,6 +7778,28 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Talk time customer percent][56]
+    #
+    #   REOPENED\_CASE\_ACTIONS
+    #
+    #   : Unit: Count
+    #
+    #     Required filter key: CASE\_TEMPLATE\_ARN
+    #
+    #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
+    #
+    #     UI name: [Cases reopened][57]
+    #
+    #   RESOLVED\_CASE\_ACTIONS
+    #
+    #   : Unit: Count
+    #
+    #     Required filter key: CASE\_TEMPLATE\_ARN
+    #
+    #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
+    #
+    #     UI name: [Cases resolved][58]
+    #
     #   SERVICE\_LEVEL
     #
     #   : You can include up to 20 SERVICE\_LEVEL metrics in a request.
@@ -7592,12 +7812,16 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
+    #     UI name: [Service level X][59]
+    #
     #   STEP\_CONTACTS\_QUEUED
     #
     #   : Unit: Count
     #
     #     Valid groupings and filters: Queue, RoutingStepExpression
     #
+    #     UI name: Not available
+    #
     #   SUM\_AFTER\_CONTACT\_WORK\_TIME
     #
     #   : Unit: Seconds
@@ -7605,6 +7829,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [After contact work time][60]
+    #
     #   SUM\_CONNECTING\_TIME\_AGENT
     #
     #   : Unit: Seconds
@@ -7616,6 +7842,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Agent API connecting time][61]
+    #
     #     <note markdown="1"> The `Negate` key in Metric Level Filters is not applicable for this
     #     metric.
     #
@@ -7628,6 +7856,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Contact flow time][62]
+    #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
     #   : Unit: Seconds
@@ -7635,6 +7865,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Agent on contact time][63]
+    #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
     #   : Unit: Count
@@ -7646,6 +7878,8 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
+    #     UI name: [Contacts answered in X seconds][64]
+    #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
     #   : Unit: Count
@@ -7657,6 +7891,8 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
+    #     UI name: [Contacts abandoned in X seconds][65]
+    #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
     #   : Valid metric filter key: `DISCONNECT_REASON`
@@ -7666,6 +7902,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Contact disconnected][66]
+    #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
     #   : Unit: Seconds
@@ -7673,6 +7911,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Error status time][67]
+    #
     #   SUM\_HANDLE\_TIME
     #
     #   : Unit: Seconds
@@ -7680,6 +7920,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Contact handle time][68]
+    #
     #   SUM\_HOLD\_TIME
     #
     #   : Unit: Count
@@ -7687,12 +7929,16 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Customer hold time][69]
+    #
     #   SUM\_IDLE\_TIME\_AGENT
     #
     #   : Unit: Seconds
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
+    #     UI name: [Agent idle time][70]
+    #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
     #   : Unit: Seconds
@@ -7700,6 +7946,8 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Agent interaction and hold time][71]
+    #
     #   SUM\_INTERACTION\_TIME
     #
     #   : Unit: Seconds
@@ -7707,18 +7955,24 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #     UI name: [Agent interaction time][72]
+    #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
     #   : Unit: Seconds
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
+    #     UI name: [Non-Productive Time][73]
+    #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
     #   : Unit: Seconds
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
+    #     UI name: [Online time][74]
+    #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
     #   : Unit: Count
@@ -7726,10 +7980,85 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype
     #
+    #     UI name: [Callback attempts][75]
+    #
     #
     #
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
-    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region
+    #   [2]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#abandonment-rate-historical
+    #   [3]: https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region
+    #   [4]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherent-time-historical
+    #   [5]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-answer-rate-historical
+    #   [6]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#non-adherent-time
+    #   [7]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-non-response
+    #   [8]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-nonresponse-no-abandon-historical
+    #   [9]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#occupancy-historical
+    #   [10]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherence-historical
+    #   [11]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#scheduled-time-historical
+    #   [12]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-abandon-time-historical
+    #   [13]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-active-time-historical
+    #   [14]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical
+    #   [15]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time
+    #   [16]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical
+    #   [17]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical
+    #   [18]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
+    #   [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
+    #   [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
+    #   [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
+    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
+    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
+    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
+    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
+    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
+    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
+    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
+    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
+    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
+    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
+    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
+    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
+    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
+    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
+    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##cases-created-historical
+    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
+    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
+    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
+    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
+    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
+    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
+    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
+    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
+    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
+    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historicall
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
+    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
+    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
+    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
+    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
+    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
+    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -8470,7 +8799,8 @@ module Aws::Connect
     # change.
     #
     # For the specified `referenceTypes`, returns a list of references
-    # associated with the contact.
+    # associated with the contact. *References* are links to documents that
+    # are related to a contact, such as emails, attachments, or URLs.
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
@@ -12430,7 +12760,9 @@ module Aws::Connect
     #   Information identifying the participant.
     #
     # @option params [Types::ChatMessage] :initial_message
-    #   The initial message to be sent to the newly created chat.
+    #   The initial message to be sent to the newly created chat. If you have
+    #   a Lex bot in your flow, the initial message is not delivered to the
+    #   Lex bot.
     #
     # @option params [String] :client_token
     #   A unique, case-sensitive identifier that you provide to ensure the
@@ -13242,8 +13574,9 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # Ends the specified contact. This call does not work for voice contacts
-    # that use the following initiation methods:
+    # Ends the specified contact. Use this API to stop queued callbacks. It
+    # does not work for voice contacts that use the following initiation
+    # methods:
     #
     # * DISCONNECT
     #
@@ -13251,8 +13584,8 @@ module Aws::Connect
     #
     # * QUEUE\_TRANSFER
     #
-    # Chat and task contacts, however, can be terminated in any state,
-    # regardless of initiation method.
+    # Chat and task contacts can be terminated in any state, regardless of
+    # initiation method.
     #
     # @option params [required, String] :contact_id
     #   The ID of the contact.
@@ -16267,7 +16600,7 @@ module Aws::Connect
         params: params,
         config: config)
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.150.0'
+      context[:gem_version] = '1.151.0'
       Seahorse::Client::Request.new(handlers, context)
     end