aws-sdk-connect 1.142.0 → 1.145.0

data/lib/aws-sdk-connect/client_api.rb

@@ -27,9 +27,12 @@ module Aws::Connect
     AgentContactReference = Shapes::StructureShape.new(name: 'AgentContactReference')
     AgentContactReferenceList = Shapes::ListShape.new(name: 'AgentContactReferenceList')
     AgentFirstName = Shapes::StringShape.new(name: 'AgentFirstName')
+    AgentHierarchyGroups = Shapes::StructureShape.new(name: 'AgentHierarchyGroups')
     AgentInfo = Shapes::StructureShape.new(name: 'AgentInfo')
     AgentLastName = Shapes::StringShape.new(name: 'AgentLastName')
+    AgentPauseDurationInSeconds = Shapes::IntegerShape.new(name: 'AgentPauseDurationInSeconds')
     AgentResourceId = Shapes::StringShape.new(name: 'AgentResourceId')
+    AgentResourceIdList = Shapes::ListShape.new(name: 'AgentResourceIdList')
     AgentStatus = Shapes::StructureShape.new(name: 'AgentStatus')
     AgentStatusDescription = Shapes::StringShape.new(name: 'AgentStatusDescription')
     AgentStatusId = Shapes::StringShape.new(name: 'AgentStatusId')
@@ -76,6 +79,7 @@ module Aws::Connect
     AssociateSecurityKeyResponse = Shapes::StructureShape.new(name: 'AssociateSecurityKeyResponse')
     AssociateTrafficDistributionGroupUserRequest = Shapes::StructureShape.new(name: 'AssociateTrafficDistributionGroupUserRequest')
     AssociateTrafficDistributionGroupUserResponse = Shapes::StructureShape.new(name: 'AssociateTrafficDistributionGroupUserResponse')
+    AssociateUserProficienciesRequest = Shapes::StructureShape.new(name: 'AssociateUserProficienciesRequest')
     AssociationId = Shapes::StringShape.new(name: 'AssociationId')
     AttachmentName = Shapes::StringShape.new(name: 'AttachmentName')
     AttachmentReference = Shapes::StructureShape.new(name: 'AttachmentReference')
@@ -107,6 +111,7 @@ module Aws::Connect
     Campaign = Shapes::StructureShape.new(name: 'Campaign')
     CampaignId = Shapes::StringShape.new(name: 'CampaignId')
     Channel = Shapes::StringShape.new(name: 'Channel')
+    ChannelList = Shapes::ListShape.new(name: 'ChannelList')
     ChannelToCountMap = Shapes::MapShape.new(name: 'ChannelToCountMap')
     Channels = Shapes::ListShape.new(name: 'Channels')
     ChatContent = Shapes::StringShape.new(name: 'ChatContent')
@@ -125,8 +130,10 @@ module Aws::Connect
     CommonNameLength127 = Shapes::StringShape.new(name: 'CommonNameLength127')
     Comparison = Shapes::StringShape.new(name: 'Comparison')
     Concurrency = Shapes::IntegerShape.new(name: 'Concurrency')
+    ConflictException = Shapes::StructureShape.new(name: 'ConflictException')
     ConnectionData = Shapes::StructureShape.new(name: 'ConnectionData')
     Contact = Shapes::StructureShape.new(name: 'Contact')
+    ContactAnalysis = Shapes::StructureShape.new(name: 'ContactAnalysis')
     ContactDataRequest = Shapes::StructureShape.new(name: 'ContactDataRequest')
     ContactDataRequestList = Shapes::ListShape.new(name: 'ContactDataRequestList')
     ContactFilter = Shapes::StructureShape.new(name: 'ContactFilter')
@@ -154,13 +161,22 @@ module Aws::Connect
     ContactInitiationMethod = Shapes::StringShape.new(name: 'ContactInitiationMethod')
     ContactNotFoundException = Shapes::StructureShape.new(name: 'ContactNotFoundException')
     ContactReferences = Shapes::MapShape.new(name: 'ContactReferences')
+    ContactSearchSummary = Shapes::StructureShape.new(name: 'ContactSearchSummary')
+    ContactSearchSummaryAgentInfo = Shapes::StructureShape.new(name: 'ContactSearchSummaryAgentInfo')
+    ContactSearchSummaryQueueInfo = Shapes::StructureShape.new(name: 'ContactSearchSummaryQueueInfo')
     ContactState = Shapes::StringShape.new(name: 'ContactState')
     ContactStates = Shapes::ListShape.new(name: 'ContactStates')
+    ContactTagKey = Shapes::StringShape.new(name: 'ContactTagKey')
+    ContactTagKeys = Shapes::ListShape.new(name: 'ContactTagKeys')
+    ContactTagMap = Shapes::MapShape.new(name: 'ContactTagMap')
+    ContactTagValue = Shapes::StringShape.new(name: 'ContactTagValue')
+    Contacts = Shapes::ListShape.new(name: 'Contacts')
     Content = Shapes::StringShape.new(name: 'Content')
     ContentType = Shapes::StringShape.new(name: 'ContentType')
     ControlPlaneTagFilter = Shapes::StructureShape.new(name: 'ControlPlaneTagFilter')
     CreateAgentStatusRequest = Shapes::StructureShape.new(name: 'CreateAgentStatusRequest')
     CreateAgentStatusResponse = Shapes::StructureShape.new(name: 'CreateAgentStatusResponse')
+    CreateCaseActionDefinition = Shapes::StructureShape.new(name: 'CreateCaseActionDefinition')
     CreateContactFlowModuleRequest = Shapes::StructureShape.new(name: 'CreateContactFlowModuleRequest')
     CreateContactFlowModuleResponse = Shapes::StructureShape.new(name: 'CreateContactFlowModuleResponse')
     CreateContactFlowRequest = Shapes::StructureShape.new(name: 'CreateContactFlowRequest')
@@ -177,6 +193,7 @@ module Aws::Connect
     CreateParticipantResponse = Shapes::StructureShape.new(name: 'CreateParticipantResponse')
     CreatePersistentContactAssociationRequest = Shapes::StructureShape.new(name: 'CreatePersistentContactAssociationRequest')
     CreatePersistentContactAssociationResponse = Shapes::StructureShape.new(name: 'CreatePersistentContactAssociationResponse')
+    CreatePredefinedAttributeRequest = Shapes::StructureShape.new(name: 'CreatePredefinedAttributeRequest')
     CreatePromptRequest = Shapes::StructureShape.new(name: 'CreatePromptRequest')
     CreatePromptResponse = Shapes::StructureShape.new(name: 'CreatePromptResponse')
     CreateQueueRequest = Shapes::StructureShape.new(name: 'CreateQueueRequest')
@@ -234,6 +251,7 @@ module Aws::Connect
     DeleteHoursOfOperationRequest = Shapes::StructureShape.new(name: 'DeleteHoursOfOperationRequest')
     DeleteInstanceRequest = Shapes::StructureShape.new(name: 'DeleteInstanceRequest')
     DeleteIntegrationAssociationRequest = Shapes::StructureShape.new(name: 'DeleteIntegrationAssociationRequest')
+    DeletePredefinedAttributeRequest = Shapes::StructureShape.new(name: 'DeletePredefinedAttributeRequest')
     DeletePromptRequest = Shapes::StructureShape.new(name: 'DeletePromptRequest')
     DeleteQueueRequest = Shapes::StructureShape.new(name: 'DeleteQueueRequest')
     DeleteQuickConnectRequest = Shapes::StructureShape.new(name: 'DeleteQuickConnectRequest')
@@ -275,6 +293,8 @@ module Aws::Connect
     DescribeInstanceStorageConfigResponse = Shapes::StructureShape.new(name: 'DescribeInstanceStorageConfigResponse')
     DescribePhoneNumberRequest = Shapes::StructureShape.new(name: 'DescribePhoneNumberRequest')
     DescribePhoneNumberResponse = Shapes::StructureShape.new(name: 'DescribePhoneNumberResponse')
+    DescribePredefinedAttributeRequest = Shapes::StructureShape.new(name: 'DescribePredefinedAttributeRequest')
+    DescribePredefinedAttributeResponse = Shapes::StructureShape.new(name: 'DescribePredefinedAttributeResponse')
     DescribePromptRequest = Shapes::StructureShape.new(name: 'DescribePromptRequest')
     DescribePromptResponse = Shapes::StructureShape.new(name: 'DescribePromptResponse')
     DescribeQueueRequest = Shapes::StructureShape.new(name: 'DescribeQueueRequest')
@@ -325,6 +345,7 @@ module Aws::Connect
     DisassociateSecurityKeyRequest = Shapes::StructureShape.new(name: 'DisassociateSecurityKeyRequest')
     DisassociateTrafficDistributionGroupUserRequest = Shapes::StructureShape.new(name: 'DisassociateTrafficDistributionGroupUserRequest')
     DisassociateTrafficDistributionGroupUserResponse = Shapes::StructureShape.new(name: 'DisassociateTrafficDistributionGroupUserResponse')
+    DisassociateUserProficienciesRequest = Shapes::StructureShape.new(name: 'DisassociateUserProficienciesRequest')
     DisconnectReason = Shapes::StructureShape.new(name: 'DisconnectReason')
     DisconnectReasonCode = Shapes::StringShape.new(name: 'DisconnectReasonCode')
     DismissUserContactRequest = Shapes::StructureShape.new(name: 'DismissUserContactRequest')
@@ -332,11 +353,14 @@ module Aws::Connect
     DisplayName = Shapes::StringShape.new(name: 'DisplayName')
     Distribution = Shapes::StructureShape.new(name: 'Distribution')
     DistributionList = Shapes::ListShape.new(name: 'DistributionList')
+    Double = Shapes::FloatShape.new(name: 'Double')
     DuplicateResourceException = Shapes::StructureShape.new(name: 'DuplicateResourceException')
     Email = Shapes::StringShape.new(name: 'Email')
     EmailReference = Shapes::StructureShape.new(name: 'EmailReference')
+    EmptyFieldValue = Shapes::StructureShape.new(name: 'EmptyFieldValue')
     EncryptionConfig = Shapes::StructureShape.new(name: 'EncryptionConfig')
     EncryptionType = Shapes::StringShape.new(name: 'EncryptionType')
+    EndAssociatedTasksActionDefinition = Shapes::StructureShape.new(name: 'EndAssociatedTasksActionDefinition')
     Endpoint = Shapes::StructureShape.new(name: 'Endpoint')
     EndpointAddress = Shapes::StringShape.new(name: 'EndpointAddress')
     EndpointType = Shapes::StringShape.new(name: 'EndpointType')
@@ -402,6 +426,11 @@ module Aws::Connect
     FailedRequest = Shapes::StructureShape.new(name: 'FailedRequest')
     FailedRequestList = Shapes::ListShape.new(name: 'FailedRequestList')
     FailureReasonCode = Shapes::StringShape.new(name: 'FailureReasonCode')
+    FieldStringValue = Shapes::StringShape.new(name: 'FieldStringValue')
+    FieldValue = Shapes::StructureShape.new(name: 'FieldValue')
+    FieldValueId = Shapes::StringShape.new(name: 'FieldValueId')
+    FieldValueUnion = Shapes::StructureShape.new(name: 'FieldValueUnion')
+    FieldValues = Shapes::ListShape.new(name: 'FieldValues')
     FilterV2 = Shapes::StructureShape.new(name: 'FilterV2')
     FilterValueList = Shapes::ListShape.new(name: 'FilterValueList')
     Filters = Shapes::StructureShape.new(name: 'Filters')
@@ -438,6 +467,7 @@ module Aws::Connect
     HierarchyGroup = Shapes::StructureShape.new(name: 'HierarchyGroup')
     HierarchyGroupCondition = Shapes::StructureShape.new(name: 'HierarchyGroupCondition')
     HierarchyGroupId = Shapes::StringShape.new(name: 'HierarchyGroupId')
+    HierarchyGroupIdList = Shapes::ListShape.new(name: 'HierarchyGroupIdList')
     HierarchyGroupMatchType = Shapes::StringShape.new(name: 'HierarchyGroupMatchType')
     HierarchyGroupName = Shapes::StringShape.new(name: 'HierarchyGroupName')
     HierarchyGroupSummary = Shapes::StructureShape.new(name: 'HierarchyGroupSummary')
@@ -479,6 +509,7 @@ module Aws::Connect
     ImportPhoneNumberRequest = Shapes::StructureShape.new(name: 'ImportPhoneNumberRequest')
     ImportPhoneNumberResponse = Shapes::StructureShape.new(name: 'ImportPhoneNumberResponse')
     InboundCallsEnabled = Shapes::BooleanShape.new(name: 'InboundCallsEnabled')
+    InitiationMethodList = Shapes::ListShape.new(name: 'InitiationMethodList')
     Instance = Shapes::StructureShape.new(name: 'Instance')
     InstanceArn = Shapes::StringShape.new(name: 'InstanceArn')
     InstanceAttributeType = Shapes::StringShape.new(name: 'InstanceAttributeType')
@@ -566,6 +597,8 @@ module Aws::Connect
     ListPhoneNumbersSummaryList = Shapes::ListShape.new(name: 'ListPhoneNumbersSummaryList')
     ListPhoneNumbersV2Request = Shapes::StructureShape.new(name: 'ListPhoneNumbersV2Request')
     ListPhoneNumbersV2Response = Shapes::StructureShape.new(name: 'ListPhoneNumbersV2Response')
+    ListPredefinedAttributesRequest = Shapes::StructureShape.new(name: 'ListPredefinedAttributesRequest')
+    ListPredefinedAttributesResponse = Shapes::StructureShape.new(name: 'ListPredefinedAttributesResponse')
     ListPromptsRequest = Shapes::StructureShape.new(name: 'ListPromptsRequest')
     ListPromptsResponse = Shapes::StructureShape.new(name: 'ListPromptsResponse')
     ListQueueQuickConnectsRequest = Shapes::StructureShape.new(name: 'ListQueueQuickConnectsRequest')
@@ -602,6 +635,8 @@ module Aws::Connect
     ListUseCasesResponse = Shapes::StructureShape.new(name: 'ListUseCasesResponse')
     ListUserHierarchyGroupsRequest = Shapes::StructureShape.new(name: 'ListUserHierarchyGroupsRequest')
     ListUserHierarchyGroupsResponse = Shapes::StructureShape.new(name: 'ListUserHierarchyGroupsResponse')
+    ListUserProficienciesRequest = Shapes::StructureShape.new(name: 'ListUserProficienciesRequest')
+    ListUserProficienciesResponse = Shapes::StructureShape.new(name: 'ListUserProficienciesResponse')
     ListUsersRequest = Shapes::StructureShape.new(name: 'ListUsersRequest')
     ListUsersResponse = Shapes::StructureShape.new(name: 'ListUsersResponse')
     ListViewVersionsRequest = Shapes::StructureShape.new(name: 'ListViewVersionsRequest')
@@ -677,6 +712,8 @@ module Aws::Connect
     ParticipantToken = Shapes::StringShape.new(name: 'ParticipantToken')
     ParticipantTokenCredentials = Shapes::StructureShape.new(name: 'ParticipantTokenCredentials')
     Password = Shapes::StringShape.new(name: 'Password')
+    PauseContactRequest = Shapes::StructureShape.new(name: 'PauseContactRequest')
+    PauseContactResponse = Shapes::StructureShape.new(name: 'PauseContactResponse')
     Percentage = Shapes::IntegerShape.new(name: 'Percentage')
     Permission = Shapes::StringShape.new(name: 'Permission')
     PermissionsList = Shapes::ListShape.new(name: 'PermissionsList')
@@ -696,11 +733,22 @@ module Aws::Connect
     PhoneNumberWorkflowMessage = Shapes::StringShape.new(name: 'PhoneNumberWorkflowMessage')
     PhoneNumberWorkflowStatus = Shapes::StringShape.new(name: 'PhoneNumberWorkflowStatus')
     PhoneType = Shapes::StringShape.new(name: 'PhoneType')
+    PredefinedAttribute = Shapes::StructureShape.new(name: 'PredefinedAttribute')
+    PredefinedAttributeName = Shapes::StringShape.new(name: 'PredefinedAttributeName')
+    PredefinedAttributeSearchConditionList = Shapes::ListShape.new(name: 'PredefinedAttributeSearchConditionList')
+    PredefinedAttributeSearchCriteria = Shapes::StructureShape.new(name: 'PredefinedAttributeSearchCriteria')
+    PredefinedAttributeSearchSummaryList = Shapes::ListShape.new(name: 'PredefinedAttributeSearchSummaryList')
+    PredefinedAttributeStringValue = Shapes::StringShape.new(name: 'PredefinedAttributeStringValue')
+    PredefinedAttributeStringValuesList = Shapes::ListShape.new(name: 'PredefinedAttributeStringValuesList')
+    PredefinedAttributeSummary = Shapes::StructureShape.new(name: 'PredefinedAttributeSummary')
+    PredefinedAttributeSummaryList = Shapes::ListShape.new(name: 'PredefinedAttributeSummaryList')
+    PredefinedAttributeValues = Shapes::UnionShape.new(name: 'PredefinedAttributeValues')
     Prefix = Shapes::StringShape.new(name: 'Prefix')
     Priority = Shapes::IntegerShape.new(name: 'Priority')
     ProblemDetail = Shapes::StructureShape.new(name: 'ProblemDetail')
     ProblemMessageString = Shapes::StringShape.new(name: 'ProblemMessageString')
     Problems = Shapes::ListShape.new(name: 'Problems')
+    ProficiencyLevel = Shapes::FloatShape.new(name: 'ProficiencyLevel')
     Prompt = Shapes::StructureShape.new(name: 'Prompt')
     PromptDescription = Shapes::StringShape.new(name: 'PromptDescription')
     PromptId = Shapes::StringShape.new(name: 'PromptId')
@@ -721,9 +769,11 @@ module Aws::Connect
     Queue = Shapes::StructureShape.new(name: 'Queue')
     QueueDescription = Shapes::StringShape.new(name: 'QueueDescription')
     QueueId = Shapes::StringShape.new(name: 'QueueId')
+    QueueIdList = Shapes::ListShape.new(name: 'QueueIdList')
     QueueInfo = Shapes::StructureShape.new(name: 'QueueInfo')
     QueueMaxContacts = Shapes::IntegerShape.new(name: 'QueueMaxContacts')
     QueueName = Shapes::StringShape.new(name: 'QueueName')
+    QueuePriority = Shapes::IntegerShape.new(name: 'QueuePriority')
     QueueQuickConnectConfig = Shapes::StructureShape.new(name: 'QueueQuickConnectConfig')
     QueueReference = Shapes::StructureShape.new(name: 'QueueReference')
     QueueSearchConditionList = Shapes::ListShape.new(name: 'QueueSearchConditionList')
@@ -733,6 +783,7 @@ module Aws::Connect
     QueueStatus = Shapes::StringShape.new(name: 'QueueStatus')
     QueueSummary = Shapes::StructureShape.new(name: 'QueueSummary')
     QueueSummaryList = Shapes::ListShape.new(name: 'QueueSummaryList')
+    QueueTimeAdjustmentSeconds = Shapes::IntegerShape.new(name: 'QueueTimeAdjustmentSeconds')
     QueueType = Shapes::StringShape.new(name: 'QueueType')
     QueueTypes = Shapes::ListShape.new(name: 'QueueTypes')
     Queues = Shapes::ListShape.new(name: 'Queues')
@@ -816,6 +867,10 @@ module Aws::Connect
     ResourceTypeList = Shapes::ListShape.new(name: 'ResourceTypeList')
     ResumeContactRecordingRequest = Shapes::StructureShape.new(name: 'ResumeContactRecordingRequest')
     ResumeContactRecordingResponse = Shapes::StructureShape.new(name: 'ResumeContactRecordingResponse')
+    ResumeContactRequest = Shapes::StructureShape.new(name: 'ResumeContactRequest')
+    ResumeContactResponse = Shapes::StructureShape.new(name: 'ResumeContactResponse')
+    RoutingExpression = Shapes::StringShape.new(name: 'RoutingExpression')
+    RoutingExpressions = Shapes::ListShape.new(name: 'RoutingExpressions')
     RoutingProfile = Shapes::StructureShape.new(name: 'RoutingProfile')
     RoutingProfileDescription = Shapes::StringShape.new(name: 'RoutingProfileDescription')
     RoutingProfileId = Shapes::StringShape.new(name: 'RoutingProfileId')
@@ -848,8 +903,16 @@ module Aws::Connect
     S3Uri = Shapes::StringShape.new(name: 'S3Uri')
     SearchAvailablePhoneNumbersRequest = Shapes::StructureShape.new(name: 'SearchAvailablePhoneNumbersRequest')
     SearchAvailablePhoneNumbersResponse = Shapes::StructureShape.new(name: 'SearchAvailablePhoneNumbersResponse')
+    SearchContactsMatchType = Shapes::StringShape.new(name: 'SearchContactsMatchType')
+    SearchContactsRequest = Shapes::StructureShape.new(name: 'SearchContactsRequest')
+    SearchContactsResponse = Shapes::StructureShape.new(name: 'SearchContactsResponse')
+    SearchContactsTimeRange = Shapes::StructureShape.new(name: 'SearchContactsTimeRange')
+    SearchContactsTimeRangeType = Shapes::StringShape.new(name: 'SearchContactsTimeRangeType')
+    SearchCriteria = Shapes::StructureShape.new(name: 'SearchCriteria')
     SearchHoursOfOperationsRequest = Shapes::StructureShape.new(name: 'SearchHoursOfOperationsRequest')
     SearchHoursOfOperationsResponse = Shapes::StructureShape.new(name: 'SearchHoursOfOperationsResponse')
+    SearchPredefinedAttributesRequest = Shapes::StructureShape.new(name: 'SearchPredefinedAttributesRequest')
+    SearchPredefinedAttributesResponse = Shapes::StructureShape.new(name: 'SearchPredefinedAttributesResponse')
     SearchPromptsRequest = Shapes::StructureShape.new(name: 'SearchPromptsRequest')
     SearchPromptsResponse = Shapes::StructureShape.new(name: 'SearchPromptsResponse')
     SearchQueuesRequest = Shapes::StructureShape.new(name: 'SearchQueuesRequest')
@@ -862,10 +925,18 @@ module Aws::Connect
     SearchRoutingProfilesResponse = Shapes::StructureShape.new(name: 'SearchRoutingProfilesResponse')
     SearchSecurityProfilesRequest = Shapes::StructureShape.new(name: 'SearchSecurityProfilesRequest')
     SearchSecurityProfilesResponse = Shapes::StructureShape.new(name: 'SearchSecurityProfilesResponse')
+    SearchText = Shapes::StringShape.new(name: 'SearchText')
+    SearchTextList = Shapes::ListShape.new(name: 'SearchTextList')
     SearchUsersRequest = Shapes::StructureShape.new(name: 'SearchUsersRequest')
     SearchUsersResponse = Shapes::StructureShape.new(name: 'SearchUsersResponse')
     SearchVocabulariesRequest = Shapes::StructureShape.new(name: 'SearchVocabulariesRequest')
     SearchVocabulariesResponse = Shapes::StructureShape.new(name: 'SearchVocabulariesResponse')
+    SearchableContactAttributeKey = Shapes::StringShape.new(name: 'SearchableContactAttributeKey')
+    SearchableContactAttributeValue = Shapes::StringShape.new(name: 'SearchableContactAttributeValue')
+    SearchableContactAttributeValueList = Shapes::ListShape.new(name: 'SearchableContactAttributeValueList')
+    SearchableContactAttributes = Shapes::StructureShape.new(name: 'SearchableContactAttributes')
+    SearchableContactAttributesCriteria = Shapes::StructureShape.new(name: 'SearchableContactAttributesCriteria')
+    SearchableContactAttributesCriteriaList = Shapes::ListShape.new(name: 'SearchableContactAttributesCriteriaList')
     SearchableQueueType = Shapes::StringShape.new(name: 'SearchableQueueType')
     SecurityKey = Shapes::StructureShape.new(name: 'SecurityKey')
     SecurityKeysList = Shapes::ListShape.new(name: 'SecurityKeysList')
@@ -901,7 +972,9 @@ module Aws::Connect
     SingleSelectQuestionRuleCategoryAutomationCondition = Shapes::StringShape.new(name: 'SingleSelectQuestionRuleCategoryAutomationCondition')
     SingleSelectQuestionRuleCategoryAutomationLabel = Shapes::StringShape.new(name: 'SingleSelectQuestionRuleCategoryAutomationLabel')
     SnapshotVersion = Shapes::StringShape.new(name: 'SnapshotVersion')
+    Sort = Shapes::StructureShape.new(name: 'Sort')
     SortOrder = Shapes::StringShape.new(name: 'SortOrder')
+    SortableFieldName = Shapes::StringShape.new(name: 'SortableFieldName')
     SourceApplicationName = Shapes::StringShape.new(name: 'SourceApplicationName')
     SourceId = Shapes::StringShape.new(name: 'SourceId')
     SourceType = Shapes::StringShape.new(name: 'SourceType')
@@ -944,6 +1017,8 @@ module Aws::Connect
     SuspendContactRecordingResponse = Shapes::StructureShape.new(name: 'SuspendContactRecordingResponse')
     TagAndConditionList = Shapes::ListShape.new(name: 'TagAndConditionList')
     TagCondition = Shapes::StructureShape.new(name: 'TagCondition')
+    TagContactRequest = Shapes::StructureShape.new(name: 'TagContactRequest')
+    TagContactResponse = Shapes::StructureShape.new(name: 'TagContactResponse')
     TagKey = Shapes::StringShape.new(name: 'TagKey')
     TagKeyList = Shapes::ListShape.new(name: 'TagKeyList')
     TagKeyString = Shapes::StringShape.new(name: 'TagKeyString')
@@ -980,6 +1055,7 @@ module Aws::Connect
     TaskTemplateSingleSelectOption = Shapes::StringShape.new(name: 'TaskTemplateSingleSelectOption')
     TaskTemplateStatus = Shapes::StringShape.new(name: 'TaskTemplateStatus')
     TelephonyConfig = Shapes::StructureShape.new(name: 'TelephonyConfig')
+    TemplateId = Shapes::StringShape.new(name: 'TemplateId')
     Threshold = Shapes::StructureShape.new(name: 'Threshold')
     ThresholdCollections = Shapes::ListShape.new(name: 'ThresholdCollections')
     ThresholdV2 = Shapes::StructureShape.new(name: 'ThresholdV2')
@@ -989,6 +1065,9 @@ module Aws::Connect
     TimerEligibleParticipantRoles = Shapes::StringShape.new(name: 'TimerEligibleParticipantRoles')
     Timestamp = Shapes::TimestampShape.new(name: 'Timestamp')
     TooManyRequestsException = Shapes::StructureShape.new(name: 'TooManyRequestsException')
+    TotalCount = Shapes::IntegerShape.new(name: 'TotalCount')
+    TotalPauseCount = Shapes::IntegerShape.new(name: 'TotalPauseCount')
+    TotalPauseDurationInSeconds = Shapes::IntegerShape.new(name: 'TotalPauseDurationInSeconds')
     TrafficDistributionGroup = Shapes::StructureShape.new(name: 'TrafficDistributionGroup')
     TrafficDistributionGroupArn = Shapes::StringShape.new(name: 'TrafficDistributionGroupArn')
     TrafficDistributionGroupId = Shapes::StringShape.new(name: 'TrafficDistributionGroupId')
@@ -999,13 +1078,19 @@ module Aws::Connect
     TrafficDistributionGroupUserSummary = Shapes::StructureShape.new(name: 'TrafficDistributionGroupUserSummary')
     TrafficDistributionGroupUserSummaryList = Shapes::ListShape.new(name: 'TrafficDistributionGroupUserSummaryList')
     TrafficType = Shapes::StringShape.new(name: 'TrafficType')
+    Transcript = Shapes::StructureShape.new(name: 'Transcript')
+    TranscriptCriteria = Shapes::StructureShape.new(name: 'TranscriptCriteria')
+    TranscriptCriteriaList = Shapes::ListShape.new(name: 'TranscriptCriteriaList')
     TransferContactRequest = Shapes::StructureShape.new(name: 'TransferContactRequest')
     TransferContactResponse = Shapes::StructureShape.new(name: 'TransferContactResponse')
     URI = Shapes::StringShape.new(name: 'URI')
     Unit = Shapes::StringShape.new(name: 'Unit')
+    UntagContactRequest = Shapes::StructureShape.new(name: 'UntagContactRequest')
+    UntagContactResponse = Shapes::StructureShape.new(name: 'UntagContactResponse')
     UntagResourceRequest = Shapes::StructureShape.new(name: 'UntagResourceRequest')
     UpdateAgentStatusDescription = Shapes::StringShape.new(name: 'UpdateAgentStatusDescription')
     UpdateAgentStatusRequest = Shapes::StructureShape.new(name: 'UpdateAgentStatusRequest')
+    UpdateCaseActionDefinition = Shapes::StructureShape.new(name: 'UpdateCaseActionDefinition')
     UpdateContactAttributesRequest = Shapes::StructureShape.new(name: 'UpdateContactAttributesRequest')
     UpdateContactAttributesResponse = Shapes::StructureShape.new(name: 'UpdateContactAttributesResponse')
     UpdateContactEvaluationRequest = Shapes::StructureShape.new(name: 'UpdateContactEvaluationRequest')
@@ -1022,6 +1107,8 @@ module Aws::Connect
     UpdateContactFlowNameResponse = Shapes::StructureShape.new(name: 'UpdateContactFlowNameResponse')
     UpdateContactRequest = Shapes::StructureShape.new(name: 'UpdateContactRequest')
     UpdateContactResponse = Shapes::StructureShape.new(name: 'UpdateContactResponse')
+    UpdateContactRoutingDataRequest = Shapes::StructureShape.new(name: 'UpdateContactRoutingDataRequest')
+    UpdateContactRoutingDataResponse = Shapes::StructureShape.new(name: 'UpdateContactRoutingDataResponse')
     UpdateContactScheduleRequest = Shapes::StructureShape.new(name: 'UpdateContactScheduleRequest')
     UpdateContactScheduleResponse = Shapes::StructureShape.new(name: 'UpdateContactScheduleResponse')
     UpdateEvaluationFormRequest = Shapes::StructureShape.new(name: 'UpdateEvaluationFormRequest')
@@ -1036,6 +1123,7 @@ module Aws::Connect
     UpdatePhoneNumberMetadataRequest = Shapes::StructureShape.new(name: 'UpdatePhoneNumberMetadataRequest')
     UpdatePhoneNumberRequest = Shapes::StructureShape.new(name: 'UpdatePhoneNumberRequest')
     UpdatePhoneNumberResponse = Shapes::StructureShape.new(name: 'UpdatePhoneNumberResponse')
+    UpdatePredefinedAttributeRequest = Shapes::StructureShape.new(name: 'UpdatePredefinedAttributeRequest')
     UpdatePromptRequest = Shapes::StructureShape.new(name: 'UpdatePromptRequest')
     UpdatePromptResponse = Shapes::StructureShape.new(name: 'UpdatePromptResponse')
     UpdateQueueHoursOfOperationRequest = Shapes::StructureShape.new(name: 'UpdateQueueHoursOfOperationRequest')
@@ -1062,6 +1150,7 @@ module Aws::Connect
     UpdateUserHierarchyStructureRequest = Shapes::StructureShape.new(name: 'UpdateUserHierarchyStructureRequest')
     UpdateUserIdentityInfoRequest = Shapes::StructureShape.new(name: 'UpdateUserIdentityInfoRequest')
     UpdateUserPhoneConfigRequest = Shapes::StructureShape.new(name: 'UpdateUserPhoneConfigRequest')
+    UpdateUserProficienciesRequest = Shapes::StructureShape.new(name: 'UpdateUserProficienciesRequest')
     UpdateUserRoutingProfileRequest = Shapes::StructureShape.new(name: 'UpdateUserRoutingProfileRequest')
     UpdateUserSecurityProfilesRequest = Shapes::StructureShape.new(name: 'UpdateUserSecurityProfilesRequest')
     UpdateViewContentRequest = Shapes::StructureShape.new(name: 'UpdateViewContentRequest')
@@ -1085,6 +1174,10 @@ module Aws::Connect
     UserIdentityInfoLite = Shapes::StructureShape.new(name: 'UserIdentityInfoLite')
     UserNotFoundException = Shapes::StructureShape.new(name: 'UserNotFoundException')
     UserPhoneConfig = Shapes::StructureShape.new(name: 'UserPhoneConfig')
+    UserProficiency = Shapes::StructureShape.new(name: 'UserProficiency')
+    UserProficiencyDisassociate = Shapes::StructureShape.new(name: 'UserProficiencyDisassociate')
+    UserProficiencyDisassociateList = Shapes::ListShape.new(name: 'UserProficiencyDisassociateList')
+    UserProficiencyList = Shapes::ListShape.new(name: 'UserProficiencyList')
     UserQuickConnectConfig = Shapes::StructureShape.new(name: 'UserQuickConnectConfig')
     UserReference = Shapes::StructureShape.new(name: 'UserReference')
     UserSearchConditionList = Shapes::ListShape.new(name: 'UserSearchConditionList')
@@ -1168,10 +1261,20 @@ module Aws::Connect
 
     AgentContactReferenceList.member = Shapes::ShapeRef.new(shape: AgentContactReference)
 
+    AgentHierarchyGroups.add_member(:l1_ids, Shapes::ShapeRef.new(shape: HierarchyGroupIdList, location_name: "L1Ids"))
+    AgentHierarchyGroups.add_member(:l2_ids, Shapes::ShapeRef.new(shape: HierarchyGroupIdList, location_name: "L2Ids"))
+    AgentHierarchyGroups.add_member(:l3_ids, Shapes::ShapeRef.new(shape: HierarchyGroupIdList, location_name: "L3Ids"))
+    AgentHierarchyGroups.add_member(:l4_ids, Shapes::ShapeRef.new(shape: HierarchyGroupIdList, location_name: "L4Ids"))
+    AgentHierarchyGroups.add_member(:l5_ids, Shapes::ShapeRef.new(shape: HierarchyGroupIdList, location_name: "L5Ids"))
+    AgentHierarchyGroups.struct_class = Types::AgentHierarchyGroups
+
     AgentInfo.add_member(:id, Shapes::ShapeRef.new(shape: AgentResourceId, location_name: "Id"))
     AgentInfo.add_member(:connected_to_agent_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "ConnectedToAgentTimestamp"))
+    AgentInfo.add_member(:agent_pause_duration_in_seconds, Shapes::ShapeRef.new(shape: AgentPauseDurationInSeconds, location_name: "AgentPauseDurationInSeconds"))
     AgentInfo.struct_class = Types::AgentInfo
 
+    AgentResourceIdList.member = Shapes::ShapeRef.new(shape: AgentResourceId)
+
     AgentStatus.add_member(:agent_status_arn, Shapes::ShapeRef.new(shape: ARN, location_name: "AgentStatusARN"))
     AgentStatus.add_member(:agent_status_id, Shapes::ShapeRef.new(shape: AgentStatusId, location_name: "AgentStatusId"))
     AgentStatus.add_member(:name, Shapes::ShapeRef.new(shape: AgentStatusName, location_name: "Name"))
@@ -1314,6 +1417,11 @@ module Aws::Connect
 
     AssociateTrafficDistributionGroupUserResponse.struct_class = Types::AssociateTrafficDistributionGroupUserResponse
 
+    AssociateUserProficienciesRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    AssociateUserProficienciesRequest.add_member(:user_id, Shapes::ShapeRef.new(shape: UserId, required: true, location: "uri", location_name: "UserId"))
+    AssociateUserProficienciesRequest.add_member(:user_proficiencies, Shapes::ShapeRef.new(shape: UserProficiencyList, required: true, location_name: "UserProficiencies"))
+    AssociateUserProficienciesRequest.struct_class = Types::AssociateUserProficienciesRequest
+
     AttachmentReference.add_member(:name, Shapes::ShapeRef.new(shape: ReferenceKey, location_name: "Name"))
     AttachmentReference.add_member(:value, Shapes::ShapeRef.new(shape: ReferenceValue, location_name: "Value"))
     AttachmentReference.add_member(:status, Shapes::ShapeRef.new(shape: ReferenceStatus, location_name: "Status"))
@@ -1380,6 +1488,8 @@ module Aws::Connect
     Campaign.add_member(:campaign_id, Shapes::ShapeRef.new(shape: CampaignId, location_name: "CampaignId"))
     Campaign.struct_class = Types::Campaign
 
+    ChannelList.member = Shapes::ShapeRef.new(shape: Channel)
+
     ChannelToCountMap.key = Shapes::ShapeRef.new(shape: Channel)
     ChannelToCountMap.value = Shapes::ShapeRef.new(shape: IntegerCount)
 
@@ -1425,6 +1535,9 @@ module Aws::Connect
     ClaimedPhoneNumberSummary.add_member(:source_phone_number_arn, Shapes::ShapeRef.new(shape: ARN, location_name: "SourcePhoneNumberArn"))
     ClaimedPhoneNumberSummary.struct_class = Types::ClaimedPhoneNumberSummary
 
+    ConflictException.add_member(:message, Shapes::ShapeRef.new(shape: Message, location_name: "Message"))
+    ConflictException.struct_class = Types::ConflictException
+
     ConnectionData.add_member(:attendee, Shapes::ShapeRef.new(shape: Attendee, location_name: "Attendee"))
     ConnectionData.add_member(:meeting, Shapes::ShapeRef.new(shape: Meeting, location_name: "Meeting"))
     ConnectionData.struct_class = Types::ConnectionData
@@ -1442,11 +1555,21 @@ module Aws::Connect
     Contact.add_member(:initiation_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "InitiationTimestamp"))
     Contact.add_member(:disconnect_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "DisconnectTimestamp"))
     Contact.add_member(:last_update_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "LastUpdateTimestamp"))
+    Contact.add_member(:last_paused_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "LastPausedTimestamp"))
+    Contact.add_member(:last_resumed_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "LastResumedTimestamp"))
+    Contact.add_member(:total_pause_count, Shapes::ShapeRef.new(shape: TotalPauseCount, location_name: "TotalPauseCount"))
+    Contact.add_member(:total_pause_duration_in_seconds, Shapes::ShapeRef.new(shape: TotalPauseDurationInSeconds, location_name: "TotalPauseDurationInSeconds"))
     Contact.add_member(:scheduled_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "ScheduledTimestamp"))
     Contact.add_member(:related_contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "RelatedContactId"))
     Contact.add_member(:wisdom_info, Shapes::ShapeRef.new(shape: WisdomInfo, location_name: "WisdomInfo"))
+    Contact.add_member(:queue_time_adjustment_seconds, Shapes::ShapeRef.new(shape: QueueTimeAdjustmentSeconds, location_name: "QueueTimeAdjustmentSeconds"))
+    Contact.add_member(:queue_priority, Shapes::ShapeRef.new(shape: QueuePriority, location_name: "QueuePriority"))
+    Contact.add_member(:tags, Shapes::ShapeRef.new(shape: ContactTagMap, location_name: "Tags"))
     Contact.struct_class = Types::Contact
 
+    ContactAnalysis.add_member(:transcript, Shapes::ShapeRef.new(shape: Transcript, location_name: "Transcript"))
+    ContactAnalysis.struct_class = Types::ContactAnalysis
+
     ContactDataRequest.add_member(:system_endpoint, Shapes::ShapeRef.new(shape: Endpoint, location_name: "SystemEndpoint"))
     ContactDataRequest.add_member(:customer_endpoint, Shapes::ShapeRef.new(shape: Endpoint, location_name: "CustomerEndpoint"))
     ContactDataRequest.add_member(:request_identifier, Shapes::ShapeRef.new(shape: RequestIdentifier, location_name: "RequestIdentifier"))
@@ -1508,8 +1631,36 @@ module Aws::Connect
     ContactReferences.key = Shapes::ShapeRef.new(shape: ReferenceKey)
     ContactReferences.value = Shapes::ShapeRef.new(shape: Reference)
 
+    ContactSearchSummary.add_member(:arn, Shapes::ShapeRef.new(shape: ARN, location_name: "Arn"))
+    ContactSearchSummary.add_member(:id, Shapes::ShapeRef.new(shape: ContactId, location_name: "Id"))
+    ContactSearchSummary.add_member(:initial_contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "InitialContactId"))
+    ContactSearchSummary.add_member(:previous_contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "PreviousContactId"))
+    ContactSearchSummary.add_member(:initiation_method, Shapes::ShapeRef.new(shape: ContactInitiationMethod, location_name: "InitiationMethod"))
+    ContactSearchSummary.add_member(:channel, Shapes::ShapeRef.new(shape: Channel, location_name: "Channel"))
+    ContactSearchSummary.add_member(:queue_info, Shapes::ShapeRef.new(shape: ContactSearchSummaryQueueInfo, location_name: "QueueInfo"))
+    ContactSearchSummary.add_member(:agent_info, Shapes::ShapeRef.new(shape: ContactSearchSummaryAgentInfo, location_name: "AgentInfo"))
+    ContactSearchSummary.add_member(:initiation_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "InitiationTimestamp"))
+    ContactSearchSummary.add_member(:disconnect_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "DisconnectTimestamp"))
+    ContactSearchSummary.add_member(:scheduled_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "ScheduledTimestamp"))
+    ContactSearchSummary.struct_class = Types::ContactSearchSummary
+
+    ContactSearchSummaryAgentInfo.add_member(:id, Shapes::ShapeRef.new(shape: AgentResourceId, location_name: "Id"))
+    ContactSearchSummaryAgentInfo.add_member(:connected_to_agent_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "ConnectedToAgentTimestamp"))
+    ContactSearchSummaryAgentInfo.struct_class = Types::ContactSearchSummaryAgentInfo
+
+    ContactSearchSummaryQueueInfo.add_member(:id, Shapes::ShapeRef.new(shape: QueueId, location_name: "Id"))
+    ContactSearchSummaryQueueInfo.add_member(:enqueue_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "EnqueueTimestamp"))
+    ContactSearchSummaryQueueInfo.struct_class = Types::ContactSearchSummaryQueueInfo
+
     ContactStates.member = Shapes::ShapeRef.new(shape: ContactState)
 
+    ContactTagKeys.member = Shapes::ShapeRef.new(shape: ContactTagKey)
+
+    ContactTagMap.key = Shapes::ShapeRef.new(shape: ContactTagKey)
+    ContactTagMap.value = Shapes::ShapeRef.new(shape: ContactTagValue)
+
+    Contacts.member = Shapes::ShapeRef.new(shape: ContactSearchSummary)
+
     ControlPlaneTagFilter.add_member(:or_conditions, Shapes::ShapeRef.new(shape: TagOrConditionList, location_name: "OrConditions"))
     ControlPlaneTagFilter.add_member(:and_conditions, Shapes::ShapeRef.new(shape: TagAndConditionList, location_name: "AndConditions"))
     ControlPlaneTagFilter.add_member(:tag_condition, Shapes::ShapeRef.new(shape: TagCondition, location_name: "TagCondition"))
@@ -1527,6 +1678,10 @@ module Aws::Connect
     CreateAgentStatusResponse.add_member(:agent_status_id, Shapes::ShapeRef.new(shape: AgentStatusId, location_name: "AgentStatusId"))
     CreateAgentStatusResponse.struct_class = Types::CreateAgentStatusResponse
 
+    CreateCaseActionDefinition.add_member(:fields, Shapes::ShapeRef.new(shape: FieldValues, required: true, location_name: "Fields"))
+    CreateCaseActionDefinition.add_member(:template_id, Shapes::ShapeRef.new(shape: TemplateId, required: true, location_name: "TemplateId"))
+    CreateCaseActionDefinition.struct_class = Types::CreateCaseActionDefinition
+
     CreateContactFlowModuleRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     CreateContactFlowModuleRequest.add_member(:name, Shapes::ShapeRef.new(shape: ContactFlowModuleName, required: true, location_name: "Name"))
     CreateContactFlowModuleRequest.add_member(:description, Shapes::ShapeRef.new(shape: ContactFlowModuleDescription, location_name: "Description"))
@@ -1621,6 +1776,11 @@ module Aws::Connect
     CreatePersistentContactAssociationResponse.add_member(:continued_from_contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "ContinuedFromContactId"))
     CreatePersistentContactAssociationResponse.struct_class = Types::CreatePersistentContactAssociationResponse
 
+    CreatePredefinedAttributeRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    CreatePredefinedAttributeRequest.add_member(:name, Shapes::ShapeRef.new(shape: PredefinedAttributeName, required: true, location_name: "Name"))
+    CreatePredefinedAttributeRequest.add_member(:values, Shapes::ShapeRef.new(shape: PredefinedAttributeValues, required: true, location_name: "Values"))
+    CreatePredefinedAttributeRequest.struct_class = Types::CreatePredefinedAttributeRequest
+
     CreatePromptRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     CreatePromptRequest.add_member(:name, Shapes::ShapeRef.new(shape: CommonNameLength127, required: true, location_name: "Name"))
     CreatePromptRequest.add_member(:description, Shapes::ShapeRef.new(shape: PromptDescription, location_name: "Description"))
@@ -1883,6 +2043,10 @@ module Aws::Connect
     DeleteIntegrationAssociationRequest.add_member(:integration_association_id, Shapes::ShapeRef.new(shape: IntegrationAssociationId, required: true, location: "uri", location_name: "IntegrationAssociationId"))
     DeleteIntegrationAssociationRequest.struct_class = Types::DeleteIntegrationAssociationRequest
 
+    DeletePredefinedAttributeRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    DeletePredefinedAttributeRequest.add_member(:name, Shapes::ShapeRef.new(shape: PredefinedAttributeName, required: true, location: "uri", location_name: "Name"))
+    DeletePredefinedAttributeRequest.struct_class = Types::DeletePredefinedAttributeRequest
+
     DeletePromptRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     DeletePromptRequest.add_member(:prompt_id, Shapes::ShapeRef.new(shape: PromptId, required: true, location: "uri", location_name: "PromptId"))
     DeletePromptRequest.struct_class = Types::DeletePromptRequest
@@ -2031,6 +2195,13 @@ module Aws::Connect
     DescribePhoneNumberResponse.add_member(:claimed_phone_number_summary, Shapes::ShapeRef.new(shape: ClaimedPhoneNumberSummary, location_name: "ClaimedPhoneNumberSummary"))
     DescribePhoneNumberResponse.struct_class = Types::DescribePhoneNumberResponse
 
+    DescribePredefinedAttributeRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    DescribePredefinedAttributeRequest.add_member(:name, Shapes::ShapeRef.new(shape: PredefinedAttributeName, required: true, location: "uri", location_name: "Name"))
+    DescribePredefinedAttributeRequest.struct_class = Types::DescribePredefinedAttributeRequest
+
+    DescribePredefinedAttributeResponse.add_member(:predefined_attribute, Shapes::ShapeRef.new(shape: PredefinedAttribute, location_name: "PredefinedAttribute"))
+    DescribePredefinedAttributeResponse.struct_class = Types::DescribePredefinedAttributeResponse
+
     DescribePromptRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     DescribePromptRequest.add_member(:prompt_id, Shapes::ShapeRef.new(shape: PromptId, required: true, location: "uri", location_name: "PromptId"))
     DescribePromptRequest.struct_class = Types::DescribePromptRequest
@@ -2119,6 +2290,7 @@ module Aws::Connect
     Dimensions.add_member(:queue, Shapes::ShapeRef.new(shape: QueueReference, location_name: "Queue"))
     Dimensions.add_member(:channel, Shapes::ShapeRef.new(shape: Channel, location_name: "Channel"))
     Dimensions.add_member(:routing_profile, Shapes::ShapeRef.new(shape: RoutingProfileReference, location_name: "RoutingProfile"))
+    Dimensions.add_member(:routing_step_expression, Shapes::ShapeRef.new(shape: RoutingExpression, location_name: "RoutingStepExpression"))
     Dimensions.struct_class = Types::Dimensions
 
     DimensionsV2Map.key = Shapes::ShapeRef.new(shape: DimensionsV2Key)
@@ -2184,6 +2356,11 @@ module Aws::Connect
 
     DisassociateTrafficDistributionGroupUserResponse.struct_class = Types::DisassociateTrafficDistributionGroupUserResponse
 
+    DisassociateUserProficienciesRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    DisassociateUserProficienciesRequest.add_member(:user_id, Shapes::ShapeRef.new(shape: UserId, required: true, location: "uri", location_name: "UserId"))
+    DisassociateUserProficienciesRequest.add_member(:user_proficiencies, Shapes::ShapeRef.new(shape: UserProficiencyDisassociateList, required: true, location_name: "UserProficiencies"))
+    DisassociateUserProficienciesRequest.struct_class = Types::DisassociateUserProficienciesRequest
+
     DisconnectReason.add_member(:code, Shapes::ShapeRef.new(shape: DisconnectReasonCode, location_name: "Code"))
     DisconnectReason.struct_class = Types::DisconnectReason
 
@@ -2207,10 +2384,14 @@ module Aws::Connect
     EmailReference.add_member(:value, Shapes::ShapeRef.new(shape: ReferenceValue, location_name: "Value"))
     EmailReference.struct_class = Types::EmailReference
 
+    EmptyFieldValue.struct_class = Types::EmptyFieldValue
+
     EncryptionConfig.add_member(:encryption_type, Shapes::ShapeRef.new(shape: EncryptionType, required: true, location_name: "EncryptionType"))
     EncryptionConfig.add_member(:key_id, Shapes::ShapeRef.new(shape: KeyId, required: true, location_name: "KeyId"))
     EncryptionConfig.struct_class = Types::EncryptionConfig
 
+    EndAssociatedTasksActionDefinition.struct_class = Types::EndAssociatedTasksActionDefinition
+
     Endpoint.add_member(:type, Shapes::ShapeRef.new(shape: EndpointType, location_name: "Type"))
     Endpoint.add_member(:address, Shapes::ShapeRef.new(shape: EndpointAddress, location_name: "Address"))
     Endpoint.struct_class = Types::Endpoint
@@ -2435,6 +2616,18 @@ module Aws::Connect
 
     FailedRequestList.member = Shapes::ShapeRef.new(shape: FailedRequest)
 
+    FieldValue.add_member(:id, Shapes::ShapeRef.new(shape: FieldValueId, required: true, location_name: "Id"))
+    FieldValue.add_member(:value, Shapes::ShapeRef.new(shape: FieldValueUnion, required: true, location_name: "Value"))
+    FieldValue.struct_class = Types::FieldValue
+
+    FieldValueUnion.add_member(:boolean_value, Shapes::ShapeRef.new(shape: Boolean, location_name: "BooleanValue"))
+    FieldValueUnion.add_member(:double_value, Shapes::ShapeRef.new(shape: Double, location_name: "DoubleValue"))
+    FieldValueUnion.add_member(:empty_value, Shapes::ShapeRef.new(shape: EmptyFieldValue, location_name: "EmptyValue"))
+    FieldValueUnion.add_member(:string_value, Shapes::ShapeRef.new(shape: FieldStringValue, location_name: "StringValue"))
+    FieldValueUnion.struct_class = Types::FieldValueUnion
+
+    FieldValues.member = Shapes::ShapeRef.new(shape: FieldValue)
+
     FilterV2.add_member(:filter_key, Shapes::ShapeRef.new(shape: ResourceArnOrId, location_name: "FilterKey"))
     FilterV2.add_member(:filter_values, Shapes::ShapeRef.new(shape: FilterValueList, location_name: "FilterValues"))
     FilterV2.struct_class = Types::FilterV2
@@ -2444,6 +2637,7 @@ module Aws::Connect
     Filters.add_member(:queues, Shapes::ShapeRef.new(shape: Queues, location_name: "Queues"))
     Filters.add_member(:channels, Shapes::ShapeRef.new(shape: Channels, location_name: "Channels"))
     Filters.add_member(:routing_profiles, Shapes::ShapeRef.new(shape: RoutingProfiles, location_name: "RoutingProfiles"))
+    Filters.add_member(:routing_step_expressions, Shapes::ShapeRef.new(shape: RoutingExpressions, location_name: "RoutingStepExpressions"))
     Filters.struct_class = Types::Filters
 
     FiltersV2List.member = Shapes::ShapeRef.new(shape: FilterV2)
@@ -2595,6 +2789,8 @@ module Aws::Connect
     HierarchyGroupCondition.add_member(:hierarchy_group_match_type, Shapes::ShapeRef.new(shape: HierarchyGroupMatchType, location_name: "HierarchyGroupMatchType"))
     HierarchyGroupCondition.struct_class = Types::HierarchyGroupCondition
 
+    HierarchyGroupIdList.member = Shapes::ShapeRef.new(shape: HierarchyGroupId)
+
     HierarchyGroupSummary.add_member(:id, Shapes::ShapeRef.new(shape: HierarchyGroupId, location_name: "Id"))
     HierarchyGroupSummary.add_member(:arn, Shapes::ShapeRef.new(shape: ARN, location_name: "Arn"))
     HierarchyGroupSummary.add_member(:name, Shapes::ShapeRef.new(shape: HierarchyGroupName, location_name: "Name"))
@@ -2723,6 +2919,8 @@ module Aws::Connect
     ImportPhoneNumberResponse.add_member(:phone_number_arn, Shapes::ShapeRef.new(shape: ARN, location_name: "PhoneNumberArn"))
     ImportPhoneNumberResponse.struct_class = Types::ImportPhoneNumberResponse
 
+    InitiationMethodList.member = Shapes::ShapeRef.new(shape: ContactInitiationMethod)
+
     Instance.add_member(:id, Shapes::ShapeRef.new(shape: InstanceId, location_name: "Id"))
     Instance.add_member(:arn, Shapes::ShapeRef.new(shape: ARN, location_name: "Arn"))
     Instance.add_member(:identity_management_type, Shapes::ShapeRef.new(shape: DirectoryType, location_name: "IdentityManagementType"))
@@ -3048,6 +3246,15 @@ module Aws::Connect
     ListPhoneNumbersV2Response.add_member(:list_phone_numbers_summary_list, Shapes::ShapeRef.new(shape: ListPhoneNumbersSummaryList, location_name: "ListPhoneNumbersSummaryList"))
     ListPhoneNumbersV2Response.struct_class = Types::ListPhoneNumbersV2Response
 
+    ListPredefinedAttributesRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    ListPredefinedAttributesRequest.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location: "querystring", location_name: "nextToken"))
+    ListPredefinedAttributesRequest.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult100, location: "querystring", location_name: "maxResults", metadata: {"box"=>true}))
+    ListPredefinedAttributesRequest.struct_class = Types::ListPredefinedAttributesRequest
+
+    ListPredefinedAttributesResponse.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location_name: "NextToken"))
+    ListPredefinedAttributesResponse.add_member(:predefined_attribute_summary_list, Shapes::ShapeRef.new(shape: PredefinedAttributeSummaryList, location_name: "PredefinedAttributeSummaryList"))
+    ListPredefinedAttributesResponse.struct_class = Types::ListPredefinedAttributesResponse
+
     ListPromptsRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     ListPromptsRequest.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location: "querystring", location_name: "nextToken"))
     ListPromptsRequest.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult1000, location: "querystring", location_name: "maxResults", metadata: {"box"=>true}))
@@ -3231,6 +3438,18 @@ module Aws::Connect
     ListUserHierarchyGroupsResponse.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location_name: "NextToken"))
     ListUserHierarchyGroupsResponse.struct_class = Types::ListUserHierarchyGroupsResponse
 
+    ListUserProficienciesRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    ListUserProficienciesRequest.add_member(:user_id, Shapes::ShapeRef.new(shape: UserId, required: true, location: "uri", location_name: "UserId"))
+    ListUserProficienciesRequest.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location: "querystring", location_name: "nextToken"))
+    ListUserProficienciesRequest.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult100, location: "querystring", location_name: "maxResults", metadata: {"box"=>true}))
+    ListUserProficienciesRequest.struct_class = Types::ListUserProficienciesRequest
+
+    ListUserProficienciesResponse.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location_name: "NextToken"))
+    ListUserProficienciesResponse.add_member(:user_proficiency_list, Shapes::ShapeRef.new(shape: UserProficiencyList, location_name: "UserProficiencyList"))
+    ListUserProficienciesResponse.add_member(:last_modified_time, Shapes::ShapeRef.new(shape: Timestamp, location_name: "LastModifiedTime"))
+    ListUserProficienciesResponse.add_member(:last_modified_region, Shapes::ShapeRef.new(shape: RegionName, location_name: "LastModifiedRegion"))
+    ListUserProficienciesResponse.struct_class = Types::ListUserProficienciesResponse
+
     ListUsersRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     ListUsersRequest.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location: "querystring", location_name: "nextToken"))
     ListUsersRequest.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult1000, location: "querystring", location_name: "maxResults", metadata: {"box"=>true}))
@@ -3390,6 +3609,13 @@ module Aws::Connect
     ParticipantTokenCredentials.add_member(:expiry, Shapes::ShapeRef.new(shape: ISO8601Datetime, location_name: "Expiry"))
     ParticipantTokenCredentials.struct_class = Types::ParticipantTokenCredentials
 
+    PauseContactRequest.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location_name: "ContactId"))
+    PauseContactRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
+    PauseContactRequest.add_member(:contact_flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, location_name: "ContactFlowId"))
+    PauseContactRequest.struct_class = Types::PauseContactRequest
+
+    PauseContactResponse.struct_class = Types::PauseContactResponse
+
     PermissionsList.member = Shapes::ShapeRef.new(shape: SecurityProfilePermission)
 
     PersistentChat.add_member(:rehydration_type, Shapes::ShapeRef.new(shape: RehydrationType, location_name: "RehydrationType"))
@@ -3416,6 +3642,36 @@ module Aws::Connect
 
     PhoneNumberTypes.member = Shapes::ShapeRef.new(shape: PhoneNumberType)
 
+    PredefinedAttribute.add_member(:name, Shapes::ShapeRef.new(shape: PredefinedAttributeName, location_name: "Name"))
+    PredefinedAttribute.add_member(:values, Shapes::ShapeRef.new(shape: PredefinedAttributeValues, location_name: "Values"))
+    PredefinedAttribute.add_member(:last_modified_time, Shapes::ShapeRef.new(shape: Timestamp, location_name: "LastModifiedTime"))
+    PredefinedAttribute.add_member(:last_modified_region, Shapes::ShapeRef.new(shape: RegionName, location_name: "LastModifiedRegion"))
+    PredefinedAttribute.struct_class = Types::PredefinedAttribute
+
+    PredefinedAttributeSearchConditionList.member = Shapes::ShapeRef.new(shape: PredefinedAttributeSearchCriteria)
+
+    PredefinedAttributeSearchCriteria.add_member(:or_conditions, Shapes::ShapeRef.new(shape: PredefinedAttributeSearchConditionList, location_name: "OrConditions"))
+    PredefinedAttributeSearchCriteria.add_member(:and_conditions, Shapes::ShapeRef.new(shape: PredefinedAttributeSearchConditionList, location_name: "AndConditions"))
+    PredefinedAttributeSearchCriteria.add_member(:string_condition, Shapes::ShapeRef.new(shape: StringCondition, location_name: "StringCondition"))
+    PredefinedAttributeSearchCriteria.struct_class = Types::PredefinedAttributeSearchCriteria
+
+    PredefinedAttributeSearchSummaryList.member = Shapes::ShapeRef.new(shape: PredefinedAttribute)
+
+    PredefinedAttributeStringValuesList.member = Shapes::ShapeRef.new(shape: PredefinedAttributeStringValue)
+
+    PredefinedAttributeSummary.add_member(:name, Shapes::ShapeRef.new(shape: PredefinedAttributeName, location_name: "Name"))
+    PredefinedAttributeSummary.add_member(:last_modified_time, Shapes::ShapeRef.new(shape: Timestamp, location_name: "LastModifiedTime"))
+    PredefinedAttributeSummary.add_member(:last_modified_region, Shapes::ShapeRef.new(shape: RegionName, location_name: "LastModifiedRegion"))
+    PredefinedAttributeSummary.struct_class = Types::PredefinedAttributeSummary
+
+    PredefinedAttributeSummaryList.member = Shapes::ShapeRef.new(shape: PredefinedAttributeSummary)
+
+    PredefinedAttributeValues.add_member(:string_list, Shapes::ShapeRef.new(shape: PredefinedAttributeStringValuesList, location_name: "StringList"))
+    PredefinedAttributeValues.add_member(:unknown, Shapes::ShapeRef.new(shape: nil, location_name: 'unknown'))
+    PredefinedAttributeValues.add_member_subclass(:string_list, Types::PredefinedAttributeValues::StringList)
+    PredefinedAttributeValues.add_member_subclass(:unknown, Types::PredefinedAttributeValues::Unknown)
+    PredefinedAttributeValues.struct_class = Types::PredefinedAttributeValues
+
     ProblemDetail.add_member(:message, Shapes::ShapeRef.new(shape: ProblemMessageString, location_name: "message"))
     ProblemDetail.struct_class = Types::ProblemDetail
 
@@ -3482,6 +3738,8 @@ module Aws::Connect
     Queue.add_member(:last_modified_region, Shapes::ShapeRef.new(shape: RegionName, location_name: "LastModifiedRegion"))
     Queue.struct_class = Types::Queue
 
+    QueueIdList.member = Shapes::ShapeRef.new(shape: QueueId)
+
     QueueInfo.add_member(:id, Shapes::ShapeRef.new(shape: QueueId, location_name: "Id"))
     QueueInfo.add_member(:enqueue_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "EnqueueTimestamp"))
     QueueInfo.struct_class = Types::QueueInfo
@@ -3740,6 +3998,15 @@ module Aws::Connect
 
     ResumeContactRecordingResponse.struct_class = Types::ResumeContactRecordingResponse
 
+    ResumeContactRequest.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location_name: "ContactId"))
+    ResumeContactRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
+    ResumeContactRequest.add_member(:contact_flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, location_name: "ContactFlowId"))
+    ResumeContactRequest.struct_class = Types::ResumeContactRequest
+
+    ResumeContactResponse.struct_class = Types::ResumeContactResponse
+
+    RoutingExpressions.member = Shapes::ShapeRef.new(shape: RoutingExpression)
+
     RoutingProfile.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, location_name: "InstanceId"))
     RoutingProfile.add_member(:name, Shapes::ShapeRef.new(shape: RoutingProfileName, location_name: "Name"))
     RoutingProfile.add_member(:routing_profile_arn, Shapes::ShapeRef.new(shape: ARN, location_name: "RoutingProfileArn"))
@@ -3824,6 +4091,9 @@ module Aws::Connect
     RuleAction.add_member(:event_bridge_action, Shapes::ShapeRef.new(shape: EventBridgeActionDefinition, location_name: "EventBridgeAction"))
     RuleAction.add_member(:assign_contact_category_action, Shapes::ShapeRef.new(shape: AssignContactCategoryActionDefinition, location_name: "AssignContactCategoryAction"))
     RuleAction.add_member(:send_notification_action, Shapes::ShapeRef.new(shape: SendNotificationActionDefinition, location_name: "SendNotificationAction"))
+    RuleAction.add_member(:create_case_action, Shapes::ShapeRef.new(shape: CreateCaseActionDefinition, location_name: "CreateCaseAction"))
+    RuleAction.add_member(:update_case_action, Shapes::ShapeRef.new(shape: UpdateCaseActionDefinition, location_name: "UpdateCaseAction"))
+    RuleAction.add_member(:end_associated_tasks_action, Shapes::ShapeRef.new(shape: EndAssociatedTasksActionDefinition, location_name: "EndAssociatedTasksAction"))
     RuleAction.struct_class = Types::RuleAction
 
     RuleActions.member = Shapes::ShapeRef.new(shape: RuleAction)
@@ -3862,6 +4132,33 @@ module Aws::Connect
     SearchAvailablePhoneNumbersResponse.add_member(:available_numbers_list, Shapes::ShapeRef.new(shape: AvailableNumbersList, location_name: "AvailableNumbersList"))
     SearchAvailablePhoneNumbersResponse.struct_class = Types::SearchAvailablePhoneNumbersResponse
 
+    SearchContactsRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
+    SearchContactsRequest.add_member(:time_range, Shapes::ShapeRef.new(shape: SearchContactsTimeRange, required: true, location_name: "TimeRange"))
+    SearchContactsRequest.add_member(:search_criteria, Shapes::ShapeRef.new(shape: SearchCriteria, location_name: "SearchCriteria"))
+    SearchContactsRequest.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult100, location_name: "MaxResults", metadata: {"box"=>true}))
+    SearchContactsRequest.add_member(:next_token, Shapes::ShapeRef.new(shape: LargeNextToken, location_name: "NextToken"))
+    SearchContactsRequest.add_member(:sort, Shapes::ShapeRef.new(shape: Sort, location_name: "Sort"))
+    SearchContactsRequest.struct_class = Types::SearchContactsRequest
+
+    SearchContactsResponse.add_member(:contacts, Shapes::ShapeRef.new(shape: Contacts, required: true, location_name: "Contacts"))
+    SearchContactsResponse.add_member(:next_token, Shapes::ShapeRef.new(shape: LargeNextToken, location_name: "NextToken"))
+    SearchContactsResponse.add_member(:total_count, Shapes::ShapeRef.new(shape: TotalCount, location_name: "TotalCount"))
+    SearchContactsResponse.struct_class = Types::SearchContactsResponse
+
+    SearchContactsTimeRange.add_member(:type, Shapes::ShapeRef.new(shape: SearchContactsTimeRangeType, required: true, location_name: "Type"))
+    SearchContactsTimeRange.add_member(:start_time, Shapes::ShapeRef.new(shape: Timestamp, required: true, location_name: "StartTime"))
+    SearchContactsTimeRange.add_member(:end_time, Shapes::ShapeRef.new(shape: Timestamp, required: true, location_name: "EndTime"))
+    SearchContactsTimeRange.struct_class = Types::SearchContactsTimeRange
+
+    SearchCriteria.add_member(:agent_ids, Shapes::ShapeRef.new(shape: AgentResourceIdList, location_name: "AgentIds"))
+    SearchCriteria.add_member(:agent_hierarchy_groups, Shapes::ShapeRef.new(shape: AgentHierarchyGroups, location_name: "AgentHierarchyGroups"))
+    SearchCriteria.add_member(:channels, Shapes::ShapeRef.new(shape: ChannelList, location_name: "Channels"))
+    SearchCriteria.add_member(:contact_analysis, Shapes::ShapeRef.new(shape: ContactAnalysis, location_name: "ContactAnalysis"))
+    SearchCriteria.add_member(:initiation_methods, Shapes::ShapeRef.new(shape: InitiationMethodList, location_name: "InitiationMethods"))
+    SearchCriteria.add_member(:queue_ids, Shapes::ShapeRef.new(shape: QueueIdList, location_name: "QueueIds"))
+    SearchCriteria.add_member(:searchable_contact_attributes, Shapes::ShapeRef.new(shape: SearchableContactAttributes, location_name: "SearchableContactAttributes"))
+    SearchCriteria.struct_class = Types::SearchCriteria
+
     SearchHoursOfOperationsRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
     SearchHoursOfOperationsRequest.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken2500, location_name: "NextToken"))
     SearchHoursOfOperationsRequest.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult100, location_name: "MaxResults", metadata: {"box"=>true}))
@@ -3874,6 +4171,17 @@ module Aws::Connect
     SearchHoursOfOperationsResponse.add_member(:approximate_total_count, Shapes::ShapeRef.new(shape: ApproximateTotalCount, location_name: "ApproximateTotalCount"))
     SearchHoursOfOperationsResponse.struct_class = Types::SearchHoursOfOperationsResponse
 
+    SearchPredefinedAttributesRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
+    SearchPredefinedAttributesRequest.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken2500, location_name: "NextToken"))
+    SearchPredefinedAttributesRequest.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult100, location_name: "MaxResults", metadata: {"box"=>true}))
+    SearchPredefinedAttributesRequest.add_member(:search_criteria, Shapes::ShapeRef.new(shape: PredefinedAttributeSearchCriteria, location_name: "SearchCriteria"))
+    SearchPredefinedAttributesRequest.struct_class = Types::SearchPredefinedAttributesRequest
+
+    SearchPredefinedAttributesResponse.add_member(:predefined_attributes, Shapes::ShapeRef.new(shape: PredefinedAttributeSearchSummaryList, location_name: "PredefinedAttributes"))
+    SearchPredefinedAttributesResponse.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken2500, location_name: "NextToken"))
+    SearchPredefinedAttributesResponse.add_member(:approximate_total_count, Shapes::ShapeRef.new(shape: ApproximateTotalCount, location_name: "ApproximateTotalCount"))
+    SearchPredefinedAttributesResponse.struct_class = Types::SearchPredefinedAttributesResponse
+
     SearchPromptsRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
     SearchPromptsRequest.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken2500, location_name: "NextToken"))
     SearchPromptsRequest.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult100, location_name: "MaxResults", metadata: {"box"=>true}))
@@ -3945,6 +4253,8 @@ module Aws::Connect
     SearchSecurityProfilesResponse.add_member(:approximate_total_count, Shapes::ShapeRef.new(shape: ApproximateTotalCount, location_name: "ApproximateTotalCount"))
     SearchSecurityProfilesResponse.struct_class = Types::SearchSecurityProfilesResponse
 
+    SearchTextList.member = Shapes::ShapeRef.new(shape: SearchText)
+
     SearchUsersRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
     SearchUsersRequest.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken2500, location_name: "NextToken"))
     SearchUsersRequest.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult100, location_name: "MaxResults", metadata: {"box"=>true}))
@@ -3969,6 +4279,18 @@ module Aws::Connect
     SearchVocabulariesResponse.add_member(:next_token, Shapes::ShapeRef.new(shape: VocabularyNextToken, location_name: "NextToken"))
     SearchVocabulariesResponse.struct_class = Types::SearchVocabulariesResponse
 
+    SearchableContactAttributeValueList.member = Shapes::ShapeRef.new(shape: SearchableContactAttributeValue)
+
+    SearchableContactAttributes.add_member(:criteria, Shapes::ShapeRef.new(shape: SearchableContactAttributesCriteriaList, required: true, location_name: "Criteria"))
+    SearchableContactAttributes.add_member(:match_type, Shapes::ShapeRef.new(shape: SearchContactsMatchType, location_name: "MatchType"))
+    SearchableContactAttributes.struct_class = Types::SearchableContactAttributes
+
+    SearchableContactAttributesCriteria.add_member(:key, Shapes::ShapeRef.new(shape: SearchableContactAttributeKey, required: true, location_name: "Key"))
+    SearchableContactAttributesCriteria.add_member(:values, Shapes::ShapeRef.new(shape: SearchableContactAttributeValueList, required: true, location_name: "Values"))
+    SearchableContactAttributesCriteria.struct_class = Types::SearchableContactAttributesCriteria
+
+    SearchableContactAttributesCriteriaList.member = Shapes::ShapeRef.new(shape: SearchableContactAttributesCriteria)
+
     SecurityKey.add_member(:association_id, Shapes::ShapeRef.new(shape: AssociationId, location_name: "AssociationId"))
     SecurityKey.add_member(:key, Shapes::ShapeRef.new(shape: PEM, location_name: "Key"))
     SecurityKey.add_member(:creation_time, Shapes::ShapeRef.new(shape: timestamp, location_name: "CreationTime"))
@@ -4062,6 +4384,10 @@ module Aws::Connect
     SingleSelectQuestionRuleCategoryAutomation.add_member(:option_ref_id, Shapes::ShapeRef.new(shape: ReferenceId, required: true, location_name: "OptionRefId"))
     SingleSelectQuestionRuleCategoryAutomation.struct_class = Types::SingleSelectQuestionRuleCategoryAutomation
 
+    Sort.add_member(:field_name, Shapes::ShapeRef.new(shape: SortableFieldName, required: true, location_name: "FieldName"))
+    Sort.add_member(:order, Shapes::ShapeRef.new(shape: SortOrder, required: true, location_name: "Order"))
+    Sort.struct_class = Types::Sort
+
     StartChatContactRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
     StartChatContactRequest.add_member(:contact_flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, required: true, location_name: "ContactFlowId"))
     StartChatContactRequest.add_member(:attributes, Shapes::ShapeRef.new(shape: Attributes, location_name: "Attributes"))
@@ -4108,6 +4434,10 @@ module Aws::Connect
     StartContactStreamingResponse.add_member(:streaming_id, Shapes::ShapeRef.new(shape: StreamingId, required: true, location_name: "StreamingId"))
     StartContactStreamingResponse.struct_class = Types::StartContactStreamingResponse
 
+    StartOutboundVoiceContactRequest.add_member(:name, Shapes::ShapeRef.new(shape: Name, location_name: "Name"))
+    StartOutboundVoiceContactRequest.add_member(:description, Shapes::ShapeRef.new(shape: Description, location_name: "Description"))
+    StartOutboundVoiceContactRequest.add_member(:references, Shapes::ShapeRef.new(shape: ContactReferences, location_name: "References"))
+    StartOutboundVoiceContactRequest.add_member(:related_contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "RelatedContactId"))
     StartOutboundVoiceContactRequest.add_member(:destination_phone_number, Shapes::ShapeRef.new(shape: PhoneNumber, required: true, location_name: "DestinationPhoneNumber"))
     StartOutboundVoiceContactRequest.add_member(:contact_flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, required: true, location_name: "ContactFlowId"))
     StartOutboundVoiceContactRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
@@ -4218,6 +4548,13 @@ module Aws::Connect
     TagCondition.add_member(:tag_value, Shapes::ShapeRef.new(shape: String, location_name: "TagValue"))
     TagCondition.struct_class = Types::TagCondition
 
+    TagContactRequest.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location_name: "ContactId"))
+    TagContactRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
+    TagContactRequest.add_member(:tags, Shapes::ShapeRef.new(shape: ContactTagMap, required: true, location_name: "Tags"))
+    TagContactRequest.struct_class = Types::TagContactRequest
+
+    TagContactResponse.struct_class = Types::TagContactResponse
+
     TagKeyList.member = Shapes::ShapeRef.new(shape: TagKey)
 
     TagMap.key = Shapes::ShapeRef.new(shape: TagKey)
@@ -4329,6 +4666,17 @@ module Aws::Connect
 
     TrafficDistributionGroupUserSummaryList.member = Shapes::ShapeRef.new(shape: TrafficDistributionGroupUserSummary)
 
+    Transcript.add_member(:criteria, Shapes::ShapeRef.new(shape: TranscriptCriteriaList, required: true, location_name: "Criteria"))
+    Transcript.add_member(:match_type, Shapes::ShapeRef.new(shape: SearchContactsMatchType, location_name: "MatchType"))
+    Transcript.struct_class = Types::Transcript
+
+    TranscriptCriteria.add_member(:participant_role, Shapes::ShapeRef.new(shape: ParticipantRole, required: true, location_name: "ParticipantRole"))
+    TranscriptCriteria.add_member(:search_text, Shapes::ShapeRef.new(shape: SearchTextList, required: true, location_name: "SearchText"))
+    TranscriptCriteria.add_member(:match_type, Shapes::ShapeRef.new(shape: SearchContactsMatchType, required: true, location_name: "MatchType"))
+    TranscriptCriteria.struct_class = Types::TranscriptCriteria
+
+    TranscriptCriteriaList.member = Shapes::ShapeRef.new(shape: TranscriptCriteria)
+
     TransferContactRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
     TransferContactRequest.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location_name: "ContactId"))
     TransferContactRequest.add_member(:queue_id, Shapes::ShapeRef.new(shape: QueueId, location_name: "QueueId"))
@@ -4341,6 +4689,13 @@ module Aws::Connect
     TransferContactResponse.add_member(:contact_arn, Shapes::ShapeRef.new(shape: ARN, location_name: "ContactArn"))
     TransferContactResponse.struct_class = Types::TransferContactResponse
 
+    UntagContactRequest.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location: "uri", location_name: "ContactId"))
+    UntagContactRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    UntagContactRequest.add_member(:tag_keys, Shapes::ShapeRef.new(shape: ContactTagKeys, required: true, location: "querystring", location_name: "TagKeys"))
+    UntagContactRequest.struct_class = Types::UntagContactRequest
+
+    UntagContactResponse.struct_class = Types::UntagContactResponse
+
     UntagResourceRequest.add_member(:resource_arn, Shapes::ShapeRef.new(shape: ARN, required: true, location: "uri", location_name: "resourceArn"))
     UntagResourceRequest.add_member(:tag_keys, Shapes::ShapeRef.new(shape: TagKeyList, required: true, location: "querystring", location_name: "tagKeys"))
     UntagResourceRequest.struct_class = Types::UntagResourceRequest
@@ -4354,6 +4709,9 @@ module Aws::Connect
     UpdateAgentStatusRequest.add_member(:reset_order_number, Shapes::ShapeRef.new(shape: Boolean, location_name: "ResetOrderNumber"))
     UpdateAgentStatusRequest.struct_class = Types::UpdateAgentStatusRequest
 
+    UpdateCaseActionDefinition.add_member(:fields, Shapes::ShapeRef.new(shape: FieldValues, required: true, location_name: "Fields"))
+    UpdateCaseActionDefinition.struct_class = Types::UpdateCaseActionDefinition
+
     UpdateContactAttributesRequest.add_member(:initial_contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location_name: "InitialContactId"))
     UpdateContactAttributesRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
     UpdateContactAttributesRequest.add_member(:attributes, Shapes::ShapeRef.new(shape: Attributes, required: true, location_name: "Attributes"))
@@ -4420,6 +4778,14 @@ module Aws::Connect
 
     UpdateContactResponse.struct_class = Types::UpdateContactResponse
 
+    UpdateContactRoutingDataRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    UpdateContactRoutingDataRequest.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location: "uri", location_name: "ContactId"))
+    UpdateContactRoutingDataRequest.add_member(:queue_time_adjustment_seconds, Shapes::ShapeRef.new(shape: QueueTimeAdjustmentSeconds, location_name: "QueueTimeAdjustmentSeconds"))
+    UpdateContactRoutingDataRequest.add_member(:queue_priority, Shapes::ShapeRef.new(shape: QueuePriority, location_name: "QueuePriority"))
+    UpdateContactRoutingDataRequest.struct_class = Types::UpdateContactRoutingDataRequest
+
+    UpdateContactRoutingDataResponse.struct_class = Types::UpdateContactRoutingDataResponse
+
     UpdateContactScheduleRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
     UpdateContactScheduleRequest.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location_name: "ContactId"))
     UpdateContactScheduleRequest.add_member(:scheduled_time, Shapes::ShapeRef.new(shape: Timestamp, required: true, location_name: "ScheduledTime"))
@@ -4490,6 +4856,11 @@ module Aws::Connect
     UpdatePhoneNumberResponse.add_member(:phone_number_arn, Shapes::ShapeRef.new(shape: ARN, location_name: "PhoneNumberArn"))
     UpdatePhoneNumberResponse.struct_class = Types::UpdatePhoneNumberResponse
 
+    UpdatePredefinedAttributeRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    UpdatePredefinedAttributeRequest.add_member(:name, Shapes::ShapeRef.new(shape: PredefinedAttributeName, required: true, location: "uri", location_name: "Name"))
+    UpdatePredefinedAttributeRequest.add_member(:values, Shapes::ShapeRef.new(shape: PredefinedAttributeValues, location_name: "Values"))
+    UpdatePredefinedAttributeRequest.struct_class = Types::UpdatePredefinedAttributeRequest
+
     UpdatePromptRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     UpdatePromptRequest.add_member(:prompt_id, Shapes::ShapeRef.new(shape: PromptId, required: true, location: "uri", location_name: "PromptId"))
     UpdatePromptRequest.add_member(:name, Shapes::ShapeRef.new(shape: CommonNameLength127, location_name: "Name"))
@@ -4638,6 +5009,11 @@ module Aws::Connect
     UpdateUserPhoneConfigRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     UpdateUserPhoneConfigRequest.struct_class = Types::UpdateUserPhoneConfigRequest
 
+    UpdateUserProficienciesRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    UpdateUserProficienciesRequest.add_member(:user_id, Shapes::ShapeRef.new(shape: UserId, required: true, location: "uri", location_name: "UserId"))
+    UpdateUserProficienciesRequest.add_member(:user_proficiencies, Shapes::ShapeRef.new(shape: UserProficiencyList, required: true, location_name: "UserProficiencies"))
+    UpdateUserProficienciesRequest.struct_class = Types::UpdateUserProficienciesRequest
+
     UpdateUserRoutingProfileRequest.add_member(:routing_profile_id, Shapes::ShapeRef.new(shape: RoutingProfileId, required: true, location_name: "RoutingProfileId"))
     UpdateUserRoutingProfileRequest.add_member(:user_id, Shapes::ShapeRef.new(shape: UserId, required: true, location: "uri", location_name: "UserId"))
     UpdateUserRoutingProfileRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
@@ -4734,6 +5110,19 @@ module Aws::Connect
     UserPhoneConfig.add_member(:desk_phone_number, Shapes::ShapeRef.new(shape: PhoneNumber, location_name: "DeskPhoneNumber"))
     UserPhoneConfig.struct_class = Types::UserPhoneConfig
 
+    UserProficiency.add_member(:attribute_name, Shapes::ShapeRef.new(shape: PredefinedAttributeName, required: true, location_name: "AttributeName"))
+    UserProficiency.add_member(:attribute_value, Shapes::ShapeRef.new(shape: PredefinedAttributeStringValue, required: true, location_name: "AttributeValue"))
+    UserProficiency.add_member(:level, Shapes::ShapeRef.new(shape: ProficiencyLevel, required: true, location_name: "Level"))
+    UserProficiency.struct_class = Types::UserProficiency
+
+    UserProficiencyDisassociate.add_member(:attribute_name, Shapes::ShapeRef.new(shape: PredefinedAttributeName, required: true, location_name: "AttributeName"))
+    UserProficiencyDisassociate.add_member(:attribute_value, Shapes::ShapeRef.new(shape: PredefinedAttributeStringValue, required: true, location_name: "AttributeValue"))
+    UserProficiencyDisassociate.struct_class = Types::UserProficiencyDisassociate
+
+    UserProficiencyDisassociateList.member = Shapes::ShapeRef.new(shape: UserProficiencyDisassociate)
+
+    UserProficiencyList.member = Shapes::ShapeRef.new(shape: UserProficiency)
+
     UserQuickConnectConfig.add_member(:user_id, Shapes::ShapeRef.new(shape: UserId, required: true, location_name: "UserId"))
     UserQuickConnectConfig.add_member(:contact_flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, required: true, location_name: "ContactFlowId"))
     UserQuickConnectConfig.struct_class = Types::UserQuickConnectConfig
@@ -5071,6 +5460,19 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
       end)
 
+      api.add_operation(:associate_user_proficiencies, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "AssociateUserProficiencies"
+        o.http_method = "POST"
+        o.http_request_uri = "/users/{InstanceId}/{UserId}/associate-proficiencies"
+        o.input = Shapes::ShapeRef.new(shape: AssociateUserProficienciesRequest)
+        o.output = Shapes::ShapeRef.new(shape: Shapes::StructureShape.new(struct_class: Aws::EmptyStructure))
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+      end)
+
       api.add_operation(:batch_associate_analytics_data_set, Seahorse::Model::Operation.new.tap do |o|
         o.name = "BatchAssociateAnalyticsDataSet"
         o.http_method = "PUT"
@@ -5270,6 +5672,21 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
       end)
 
+      api.add_operation(:create_predefined_attribute, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "CreatePredefinedAttribute"
+        o.http_method = "PUT"
+        o.http_request_uri = "/predefined-attributes/{InstanceId}"
+        o.input = Shapes::ShapeRef.new(shape: CreatePredefinedAttributeRequest)
+        o.output = Shapes::ShapeRef.new(shape: Shapes::StructureShape.new(struct_class: Aws::EmptyStructure))
+        o.errors << Shapes::ShapeRef.new(shape: DuplicateResourceException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: LimitExceededException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+      end)
+
       api.add_operation(:create_prompt, Seahorse::Model::Operation.new.tap do |o|
         o.name = "CreatePrompt"
         o.http_method = "PUT"
@@ -5583,6 +6000,20 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
       end)
 
+      api.add_operation(:delete_predefined_attribute, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "DeletePredefinedAttribute"
+        o.http_method = "DELETE"
+        o.http_request_uri = "/predefined-attributes/{InstanceId}/{Name}"
+        o.input = Shapes::ShapeRef.new(shape: DeletePredefinedAttributeRequest)
+        o.output = Shapes::ShapeRef.new(shape: Shapes::StructureShape.new(struct_class: Aws::EmptyStructure))
+        o.errors << Shapes::ShapeRef.new(shape: ResourceInUseException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+      end)
+
       api.add_operation(:delete_prompt, Seahorse::Model::Operation.new.tap do |o|
         o.name = "DeletePrompt"
         o.http_method = "DELETE"
@@ -5915,6 +6346,19 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: AccessDeniedException)
       end)
 
+      api.add_operation(:describe_predefined_attribute, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "DescribePredefinedAttribute"
+        o.http_method = "GET"
+        o.http_request_uri = "/predefined-attributes/{InstanceId}/{Name}"
+        o.input = Shapes::ShapeRef.new(shape: DescribePredefinedAttributeRequest)
+        o.output = Shapes::ShapeRef.new(shape: DescribePredefinedAttributeResponse)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+      end)
+
       api.add_operation(:describe_prompt, Seahorse::Model::Operation.new.tap do |o|
         o.name = "DescribePrompt"
         o.http_method = "GET"
@@ -6229,6 +6673,19 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
       end)
 
+      api.add_operation(:disassociate_user_proficiencies, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "DisassociateUserProficiencies"
+        o.http_method = "POST"
+        o.http_request_uri = "/users/{InstanceId}/{UserId}/disassociate-proficiencies"
+        o.input = Shapes::ShapeRef.new(shape: DisassociateUserProficienciesRequest)
+        o.output = Shapes::ShapeRef.new(shape: Shapes::StructureShape.new(struct_class: Aws::EmptyStructure))
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+      end)
+
       api.add_operation(:dismiss_user_contact, Seahorse::Model::Operation.new.tap do |o|
         o.name = "DismissUserContact"
         o.http_method = "POST"
@@ -6795,6 +7252,25 @@ module Aws::Connect
         )
       end)
 
+      api.add_operation(:list_predefined_attributes, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "ListPredefinedAttributes"
+        o.http_method = "GET"
+        o.http_request_uri = "/predefined-attributes/{InstanceId}"
+        o.input = Shapes::ShapeRef.new(shape: ListPredefinedAttributesRequest)
+        o.output = Shapes::ShapeRef.new(shape: ListPredefinedAttributesResponse)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+        o[:pager] = Aws::Pager.new(
+          limit_key: "max_results",
+          tokens: {
+            "next_token" => "next_token"
+          }
+        )
+      end)
+
       api.add_operation(:list_prompts, Seahorse::Model::Operation.new.tap do |o|
         o.name = "ListPrompts"
         o.http_method = "GET"
@@ -7130,6 +7606,25 @@ module Aws::Connect
         )
       end)
 
+      api.add_operation(:list_user_proficiencies, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "ListUserProficiencies"
+        o.http_method = "GET"
+        o.http_request_uri = "/users/{InstanceId}/{UserId}/proficiencies"
+        o.input = Shapes::ShapeRef.new(shape: ListUserProficienciesRequest)
+        o.output = Shapes::ShapeRef.new(shape: ListUserProficienciesResponse)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+        o[:pager] = Aws::Pager.new(
+          limit_key: "max_results",
+          tokens: {
+            "next_token" => "next_token"
+          }
+        )
+      end)
+
       api.add_operation(:list_users, Seahorse::Model::Operation.new.tap do |o|
         o.name = "ListUsers"
         o.http_method = "GET"
@@ -7204,6 +7699,22 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
       end)
 
+      api.add_operation(:pause_contact, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "PauseContact"
+        o.http_method = "POST"
+        o.http_request_uri = "/contact/pause"
+        o.input = Shapes::ShapeRef.new(shape: PauseContactRequest)
+        o.output = Shapes::ShapeRef.new(shape: PauseContactResponse)
+        o.errors << Shapes::ShapeRef.new(shape: AccessDeniedException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: LimitExceededException)
+        o.errors << Shapes::ShapeRef.new(shape: ConflictException)
+      end)
+
       api.add_operation(:put_user_status, Seahorse::Model::Operation.new.tap do |o|
         o.name = "PutUserStatus"
         o.http_method = "PUT"
@@ -7249,6 +7760,21 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: ResourceConflictException)
       end)
 
+      api.add_operation(:resume_contact, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "ResumeContact"
+        o.http_method = "POST"
+        o.http_request_uri = "/contact/resume"
+        o.input = Shapes::ShapeRef.new(shape: ResumeContactRequest)
+        o.output = Shapes::ShapeRef.new(shape: ResumeContactResponse)
+        o.errors << Shapes::ShapeRef.new(shape: AccessDeniedException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: ConflictException)
+      end)
+
       api.add_operation(:resume_contact_recording, Seahorse::Model::Operation.new.tap do |o|
         o.name = "ResumeContactRecording"
         o.http_method = "POST"
@@ -7278,6 +7804,25 @@ module Aws::Connect
         )
       end)
 
+      api.add_operation(:search_contacts, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "SearchContacts"
+        o.http_method = "POST"
+        o.http_request_uri = "/search-contacts"
+        o.input = Shapes::ShapeRef.new(shape: SearchContactsRequest)
+        o.output = Shapes::ShapeRef.new(shape: SearchContactsResponse)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o[:pager] = Aws::Pager.new(
+          limit_key: "max_results",
+          tokens: {
+            "next_token" => "next_token"
+          }
+        )
+      end)
+
       api.add_operation(:search_hours_of_operations, Seahorse::Model::Operation.new.tap do |o|
         o.name = "SearchHoursOfOperations"
         o.http_method = "POST"
@@ -7297,6 +7842,25 @@ module Aws::Connect
         )
       end)
 
+      api.add_operation(:search_predefined_attributes, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "SearchPredefinedAttributes"
+        o.http_method = "POST"
+        o.http_request_uri = "/search-predefined-attributes"
+        o.input = Shapes::ShapeRef.new(shape: SearchPredefinedAttributesRequest)
+        o.output = Shapes::ShapeRef.new(shape: SearchPredefinedAttributesResponse)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+        o[:pager] = Aws::Pager.new(
+          limit_key: "max_results",
+          tokens: {
+            "next_token" => "next_token"
+          }
+        )
+      end)
+
       api.add_operation(:search_prompts, Seahorse::Model::Operation.new.tap do |o|
         o.name = "SearchPrompts"
         o.http_method = "POST"
@@ -7616,6 +8180,19 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
       end)
 
+      api.add_operation(:tag_contact, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "TagContact"
+        o.http_method = "POST"
+        o.http_request_uri = "/contact/tags"
+        o.input = Shapes::ShapeRef.new(shape: TagContactRequest)
+        o.output = Shapes::ShapeRef.new(shape: TagContactResponse)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+      end)
+
       api.add_operation(:tag_resource, Seahorse::Model::Operation.new.tap do |o|
         o.name = "TagResource"
         o.http_method = "POST"
@@ -7644,6 +8221,19 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
       end)
 
+      api.add_operation(:untag_contact, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "UntagContact"
+        o.http_method = "DELETE"
+        o.http_request_uri = "/contact/tags/{InstanceId}/{ContactId}"
+        o.input = Shapes::ShapeRef.new(shape: UntagContactRequest)
+        o.output = Shapes::ShapeRef.new(shape: UntagContactResponse)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+      end)
+
       api.add_operation(:untag_resource, Seahorse::Model::Operation.new.tap do |o|
         o.name = "UntagResource"
         o.http_method = "DELETE"
@@ -7781,6 +8371,20 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
       end)
 
+      api.add_operation(:update_contact_routing_data, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "UpdateContactRoutingData"
+        o.http_method = "POST"
+        o.http_request_uri = "/contacts/{InstanceId}/{ContactId}/routing-data"
+        o.input = Shapes::ShapeRef.new(shape: UpdateContactRoutingDataRequest)
+        o.output = Shapes::ShapeRef.new(shape: UpdateContactRoutingDataResponse)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceConflictException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: AccessDeniedException)
+      end)
+
       api.add_operation(:update_contact_schedule, Seahorse::Model::Operation.new.tap do |o|
         o.name = "UpdateContactSchedule"
         o.http_method = "POST"
@@ -7894,6 +8498,19 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
       end)
 
+      api.add_operation(:update_predefined_attribute, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "UpdatePredefinedAttribute"
+        o.http_method = "POST"
+        o.http_request_uri = "/predefined-attributes/{InstanceId}/{Name}"
+        o.input = Shapes::ShapeRef.new(shape: UpdatePredefinedAttributeRequest)
+        o.output = Shapes::ShapeRef.new(shape: Shapes::StructureShape.new(struct_class: Aws::EmptyStructure))
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+      end)
+
       api.add_operation(:update_prompt, Seahorse::Model::Operation.new.tap do |o|
         o.name = "UpdatePrompt"
         o.http_method = "POST"
@@ -8187,6 +8804,19 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
       end)
 
+      api.add_operation(:update_user_proficiencies, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "UpdateUserProficiencies"
+        o.http_method = "POST"
+        o.http_request_uri = "/users/{InstanceId}/{UserId}/proficiencies"
+        o.input = Shapes::ShapeRef.new(shape: UpdateUserProficienciesRequest)
+        o.output = Shapes::ShapeRef.new(shape: Shapes::StructureShape.new(struct_class: Aws::EmptyStructure))
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+      end)
+
       api.add_operation(:update_user_routing_profile, Seahorse::Model::Operation.new.tap do |o|
         o.name = "UpdateUserRoutingProfile"
         o.http_method = "POST"