aws-sdk-connect 1.142.0 → 1.145.0

data/lib/aws-sdk-connect/client.rb

@@ -1013,6 +1013,43 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # >Associates a set of proficiencies with a user.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instance ID in the Amazon Resource Name (ARN of the instance).
+    #
+    # @option params [required, String] :user_id
+    #   The identifier of the user account.
+    #
+    # @option params [required, Array<Types::UserProficiency>] :user_proficiencies
+    #   The proficiencies to associate with the user.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.associate_user_proficiencies({
+    #     instance_id: "InstanceId", # required
+    #     user_id: "UserId", # required
+    #     user_proficiencies: [ # required
+    #       {
+    #         attribute_name: "PredefinedAttributeName", # required
+    #         attribute_value: "PredefinedAttributeStringValue", # required
+    #         level: 1.0, # required
+    #       },
+    #     ],
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateUserProficiencies AWS API Documentation
+    #
+    # @overload associate_user_proficiencies(params = {})
+    # @param [Hash] params ({})
+    def associate_user_proficiencies(params = {}, options = {})
+      req = build_request(:associate_user_proficiencies, params)
+      req.send_request(options)
+    end
+
     # This API is in preview release for Amazon Connect and is subject to
     # change.
     #
@@ -1324,7 +1361,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @option params [String] :client_token
@@ -1402,7 +1439,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateAgentStatusResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -1475,7 +1512,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateContactFlowResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -1536,7 +1573,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @option params [String] :client_token
@@ -1747,7 +1784,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateHoursOfOperationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -1900,7 +1937,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateIntegrationAssociationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -1916,7 +1953,7 @@ module Aws::Connect
     #     integration_arn: "ARN", # required
     #     source_application_url: "URI",
     #     source_application_name: "SourceApplicationName",
-    #     source_type: "SALESFORCE", # accepts SALESFORCE, ZENDESK
+    #     source_type: "SALESFORCE", # accepts SALESFORCE, ZENDESK, CASES
     #     tags: {
     #       "TagKey" => "TagValue",
     #     },
@@ -2133,6 +2170,40 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Creates a new predefined attribute for the specified Amazon Connect
+    # instance.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instance ID in the Amazon Resource Name (ARN) of the instance.
+    #
+    # @option params [required, String] :name
+    #   The name of the predefined attribute.
+    #
+    # @option params [required, Types::PredefinedAttributeValues] :values
+    #   The values of the predefined attribute.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.create_predefined_attribute({
+    #     instance_id: "InstanceId", # required
+    #     name: "PredefinedAttributeName", # required
+    #     values: { # required
+    #       string_list: ["PredefinedAttributeStringValue"],
+    #     },
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreatePredefinedAttribute AWS API Documentation
+    #
+    # @overload create_predefined_attribute(params = {})
+    # @param [Hash] params ({})
+    def create_predefined_attribute(params = {}, options = {})
+      req = build_request(:create_predefined_attribute, params)
+      req.send_request(options)
+    end
+
     # Creates a prompt. For more information about prompts, such as
     # supported file types and maximum length, see [Create prompts][1] in
     # the *Amazon Connect Administrator's Guide*.
@@ -2166,7 +2237,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreatePromptResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -2261,7 +2332,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateQueueResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -2323,7 +2394,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateQuickConnectResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -2410,7 +2481,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @option params [String] :agent_availability_timer
@@ -2524,13 +2595,13 @@ module Aws::Connect
     #     instance_id: "InstanceId", # required
     #     name: "RuleName", # required
     #     trigger_event_source: { # required
-    #       event_source_name: "OnPostCallAnalysisAvailable", # required, accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate
+    #       event_source_name: "OnPostCallAnalysisAvailable", # required, accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate, OnCaseCreate, OnCaseUpdate
     #       integration_association_id: "IntegrationAssociationId",
     #     },
     #     function: "RuleFunction", # required
     #     actions: [ # required
     #       {
-    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION
+    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, END_ASSOCIATED_TASKS
     #         task_action: {
     #           name: "TaskNameExpression", # required
     #           description: "TaskDescriptionExpression",
@@ -2559,6 +2630,37 @@ module Aws::Connect
     #             user_ids: ["UserId"],
     #           },
     #         },
+    #         create_case_action: {
+    #           fields: [ # required
+    #             {
+    #               id: "FieldValueId", # required
+    #               value: { # required
+    #                 boolean_value: false,
+    #                 double_value: 1.0,
+    #                 empty_value: {
+    #                 },
+    #                 string_value: "FieldStringValue",
+    #               },
+    #             },
+    #           ],
+    #           template_id: "TemplateId", # required
+    #         },
+    #         update_case_action: {
+    #           fields: [ # required
+    #             {
+    #               id: "FieldValueId", # required
+    #               value: { # required
+    #                 boolean_value: false,
+    #                 double_value: 1.0,
+    #                 empty_value: {
+    #                 },
+    #                 string_value: "FieldStringValue",
+    #               },
+    #             },
+    #           ],
+    #         },
+    #         end_associated_tasks_action: {
+    #         },
     #       },
     #     ],
     #     publish_status: "DRAFT", # required, accepts DRAFT, PUBLISHED
@@ -2605,7 +2707,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @option params [Hash<String,String>] :allowed_access_control_tags
@@ -2833,7 +2935,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateTrafficDistributionGroupResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -2886,7 +2988,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateUseCaseResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -2984,7 +3086,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateUserResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -3054,7 +3156,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateUserHierarchyGroupResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -3296,7 +3398,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateVocabularyResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -3619,6 +3721,34 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Deletes a predefined attribute from the specified Amazon Connect
+    # instance.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instance ID in the Amazon Resource Name (ARN) of the instance.
+    #
+    # @option params [required, String] :name
+    #   The name of the predefined attribute.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.delete_predefined_attribute({
+    #     instance_id: "InstanceId", # required
+    #     name: "PredefinedAttributeName", # required
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeletePredefinedAttribute AWS API Documentation
+    #
+    # @overload delete_predefined_attribute(params = {})
+    # @param [Hash] params ({})
+    def delete_predefined_attribute(params = {}, options = {})
+      req = build_request(:delete_predefined_attribute, params)
+      req.send_request(options)
+    end
+
     # Deletes a prompt.
     #
     # @option params [required, String] :instance_id
@@ -4172,12 +4302,21 @@ module Aws::Connect
     #   resp.contact.queue_info.enqueue_timestamp #=> Time
     #   resp.contact.agent_info.id #=> String
     #   resp.contact.agent_info.connected_to_agent_timestamp #=> Time
+    #   resp.contact.agent_info.agent_pause_duration_in_seconds #=> Integer
     #   resp.contact.initiation_timestamp #=> Time
     #   resp.contact.disconnect_timestamp #=> Time
     #   resp.contact.last_update_timestamp #=> Time
+    #   resp.contact.last_paused_timestamp #=> Time
+    #   resp.contact.last_resumed_timestamp #=> Time
+    #   resp.contact.total_pause_count #=> Integer
+    #   resp.contact.total_pause_duration_in_seconds #=> Integer
     #   resp.contact.scheduled_timestamp #=> Time
     #   resp.contact.related_contact_id #=> String
     #   resp.contact.wisdom_info.session_arn #=> String
+    #   resp.contact.queue_time_adjustment_seconds #=> Integer
+    #   resp.contact.queue_priority #=> Integer
+    #   resp.contact.tags #=> Hash
+    #   resp.contact.tags["ContactTagKey"] #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContact AWS API Documentation
     #
@@ -4728,6 +4867,44 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Describes a predefined attribute for the specified Amazon Connect
+    # instance.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instance ID in the Amazon Resource Name (ARN) of the instance.
+    #
+    # @option params [required, String] :name
+    #   The name of the predefined attribute.
+    #
+    # @return [Types::DescribePredefinedAttributeResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::DescribePredefinedAttributeResponse#predefined_attribute #predefined_attribute} => Types::PredefinedAttribute
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.describe_predefined_attribute({
+    #     instance_id: "InstanceId", # required
+    #     name: "PredefinedAttributeName", # required
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.predefined_attribute.name #=> String
+    #   resp.predefined_attribute.values.string_list #=> Array
+    #   resp.predefined_attribute.values.string_list[0] #=> String
+    #   resp.predefined_attribute.last_modified_time #=> Time
+    #   resp.predefined_attribute.last_modified_region #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribePredefinedAttribute AWS API Documentation
+    #
+    # @overload describe_predefined_attribute(params = {})
+    # @param [Hash] params ({})
+    def describe_predefined_attribute(params = {}, options = {})
+      req = build_request(:describe_predefined_attribute, params)
+      req.send_request(options)
+    end
+
     # Describes the prompt.
     #
     # @option params [required, String] :instance_id
@@ -4958,11 +5135,11 @@ module Aws::Connect
     #   resp.rule.name #=> String
     #   resp.rule.rule_id #=> String
     #   resp.rule.rule_arn #=> String
-    #   resp.rule.trigger_event_source.event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate"
+    #   resp.rule.trigger_event_source.event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate"
     #   resp.rule.trigger_event_source.integration_association_id #=> String
     #   resp.rule.function #=> String
     #   resp.rule.actions #=> Array
-    #   resp.rule.actions[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION"
+    #   resp.rule.actions[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "END_ASSOCIATED_TASKS"
     #   resp.rule.actions[0].task_action.name #=> String
     #   resp.rule.actions[0].task_action.description #=> String
     #   resp.rule.actions[0].task_action.contact_flow_id #=> String
@@ -4978,6 +5155,17 @@ module Aws::Connect
     #   resp.rule.actions[0].send_notification_action.recipient.user_tags["String"] #=> String
     #   resp.rule.actions[0].send_notification_action.recipient.user_ids #=> Array
     #   resp.rule.actions[0].send_notification_action.recipient.user_ids[0] #=> String
+    #   resp.rule.actions[0].create_case_action.fields #=> Array
+    #   resp.rule.actions[0].create_case_action.fields[0].id #=> String
+    #   resp.rule.actions[0].create_case_action.fields[0].value.boolean_value #=> Boolean
+    #   resp.rule.actions[0].create_case_action.fields[0].value.double_value #=> Float
+    #   resp.rule.actions[0].create_case_action.fields[0].value.string_value #=> String
+    #   resp.rule.actions[0].create_case_action.template_id #=> String
+    #   resp.rule.actions[0].update_case_action.fields #=> Array
+    #   resp.rule.actions[0].update_case_action.fields[0].id #=> String
+    #   resp.rule.actions[0].update_case_action.fields[0].value.boolean_value #=> Boolean
+    #   resp.rule.actions[0].update_case_action.fields[0].value.double_value #=> Float
+    #   resp.rule.actions[0].update_case_action.fields[0].value.string_value #=> String
     #   resp.rule.publish_status #=> String, one of "DRAFT", "PUBLISHED"
     #   resp.rule.created_time #=> Time
     #   resp.rule.last_updated_time #=> Time
@@ -5847,6 +6035,42 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Disassociates a set of proficiencies from a user.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instance ID in the Amazon Resource Name (ARN) of the instance.
+    #
+    # @option params [required, String] :user_id
+    #   The identifier of the user account.
+    #
+    # @option params [required, Array<Types::UserProficiencyDisassociate>] :user_proficiencies
+    #   The proficiencies to disassociate from the user.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.disassociate_user_proficiencies({
+    #     instance_id: "InstanceId", # required
+    #     user_id: "UserId", # required
+    #     user_proficiencies: [ # required
+    #       {
+    #         attribute_name: "PredefinedAttributeName", # required
+    #         attribute_value: "PredefinedAttributeStringValue", # required
+    #       },
+    #     ],
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateUserProficiencies AWS API Documentation
+    #
+    # @overload disassociate_user_proficiencies(params = {})
+    # @param [Hash] params ({})
+    def disassociate_user_proficiencies(params = {}, options = {})
+      req = build_request(:disassociate_user_proficiencies, params)
+      req.send_request(options)
+    end
+
     # Dismisses contacts from an agent’s CCP and returns the agent to an
     # available state, which allows the agent to receive a new routed
     # contact. Contacts can only be dismissed if they are in a `MISSED`,
@@ -6123,8 +6347,9 @@ module Aws::Connect
     #       queues: ["QueueId"],
     #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK
     #       routing_profiles: ["RoutingProfileId"],
+    #       routing_step_expressions: ["RoutingExpression"],
     #     },
-    #     groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE
+    #     groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE, ROUTING_STEP_EXPRESSION
     #     current_metrics: [ # required
     #       {
     #         name: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED, AGENTS_ON_CONTACT, SLOTS_ACTIVE, SLOTS_AVAILABLE
@@ -6150,6 +6375,7 @@ module Aws::Connect
     #   resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT", "TASK"
     #   resp.metric_results[0].dimensions.routing_profile.id #=> String
     #   resp.metric_results[0].dimensions.routing_profile.arn #=> String
+    #   resp.metric_results[0].dimensions.routing_step_expression #=> String
     #   resp.metric_results[0].collections #=> Array
     #   resp.metric_results[0].collections[0].metric.name #=> String, one of "AGENTS_ONLINE", "AGENTS_AVAILABLE", "AGENTS_ON_CALL", "AGENTS_NON_PRODUCTIVE", "AGENTS_AFTER_CONTACT_WORK", "AGENTS_ERROR", "AGENTS_STAFFED", "CONTACTS_IN_QUEUE", "OLDEST_CONTACT_AGE", "CONTACTS_SCHEDULED", "AGENTS_ON_CONTACT", "SLOTS_ACTIVE", "SLOTS_AVAILABLE"
     #   resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "COUNT", "PERCENT"
@@ -6650,8 +6876,9 @@ module Aws::Connect
     #       queues: ["QueueId"],
     #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK
     #       routing_profiles: ["RoutingProfileId"],
+    #       routing_step_expressions: ["RoutingExpression"],
     #     },
-    #     groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE
+    #     groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE, ROUTING_STEP_EXPRESSION
     #     historical_metrics: [ # required
     #       {
     #         name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
@@ -6676,6 +6903,7 @@ module Aws::Connect
     #   resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT", "TASK"
     #   resp.metric_results[0].dimensions.routing_profile.id #=> String
     #   resp.metric_results[0].dimensions.routing_profile.arn #=> String
+    #   resp.metric_results[0].dimensions.routing_step_expression #=> String
     #   resp.metric_results[0].collections #=> Array
     #   resp.metric_results[0].collections[0].metric.name #=> String, one of "CONTACTS_QUEUED", "CONTACTS_HANDLED", "CONTACTS_ABANDONED", "CONTACTS_CONSULTED", "CONTACTS_AGENT_HUNG_UP_FIRST", "CONTACTS_HANDLED_INCOMING", "CONTACTS_HANDLED_OUTBOUND", "CONTACTS_HOLD_ABANDONS", "CONTACTS_TRANSFERRED_IN", "CONTACTS_TRANSFERRED_OUT", "CONTACTS_TRANSFERRED_IN_FROM_QUEUE", "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE", "CONTACTS_MISSED", "CALLBACK_CONTACTS_HANDLED", "API_CONTACTS_HANDLED", "OCCUPANCY", "HANDLE_TIME", "AFTER_CONTACT_WORK_TIME", "QUEUED_TIME", "ABANDON_TIME", "QUEUE_ANSWER_TIME", "HOLD_TIME", "INTERACTION_TIME", "INTERACTION_AND_HOLD_TIME", "SERVICE_LEVEL"
     #   resp.metric_results[0].collections[0].metric.threshold.comparison #=> String, one of "LT"
@@ -6916,6 +7144,13 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
     #
+    #   AVG\_ACTIVE\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
     #   AVG\_AFTER\_CONTACT\_WORK\_TIME
     #
     #   : Unit: Seconds
@@ -6945,6 +7180,13 @@ module Aws::Connect
     #
     #      </note>
     #
+    #   AVG\_AGENT\_PAUSE\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
     #   AVG\_CONTACT\_DURATION
     #
     #   : Unit: Seconds
@@ -7692,7 +7934,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @option params [String] :client_token
@@ -8746,7 +8988,7 @@ module Aws::Connect
     #   resp.integration_association_summary_list[0].integration_arn #=> String
     #   resp.integration_association_summary_list[0].source_application_url #=> String
     #   resp.integration_association_summary_list[0].source_application_name #=> String
-    #   resp.integration_association_summary_list[0].source_type #=> String, one of "SALESFORCE", "ZENDESK"
+    #   resp.integration_association_summary_list[0].source_type #=> String, one of "SALESFORCE", "ZENDESK", "CASES"
     #   resp.next_token #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListIntegrationAssociations AWS API Documentation
@@ -9066,6 +9308,52 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Lists predefined attributes for the specified Amazon Connect instance.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instance ID in the Amazon Resource Name (ARN) of the instance.
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page.
+    #
+    # @return [Types::ListPredefinedAttributesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::ListPredefinedAttributesResponse#next_token #next_token} => String
+    #   * {Types::ListPredefinedAttributesResponse#predefined_attribute_summary_list #predefined_attribute_summary_list} => Array&lt;Types::PredefinedAttributeSummary&gt;
+    #
+    # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.list_predefined_attributes({
+    #     instance_id: "InstanceId", # required
+    #     next_token: "NextToken",
+    #     max_results: 1,
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.next_token #=> String
+    #   resp.predefined_attribute_summary_list #=> Array
+    #   resp.predefined_attribute_summary_list[0].name #=> String
+    #   resp.predefined_attribute_summary_list[0].last_modified_time #=> Time
+    #   resp.predefined_attribute_summary_list[0].last_modified_region #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPredefinedAttributes AWS API Documentation
+    #
+    # @overload list_predefined_attributes(params = {})
+    # @param [Hash] params ({})
+    def list_predefined_attributes(params = {}, options = {})
+      req = build_request(:list_predefined_attributes, params)
+      req.send_request(options)
+    end
+
     # Provides information about the prompts for the specified Amazon
     # Connect instance.
     #
@@ -9579,7 +9867,7 @@ module Aws::Connect
     #   resp = client.list_rules({
     #     instance_id: "InstanceId", # required
     #     publish_status: "DRAFT", # accepts DRAFT, PUBLISHED
-    #     event_source_name: "OnPostCallAnalysisAvailable", # accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate
+    #     event_source_name: "OnPostCallAnalysisAvailable", # accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate, OnCaseCreate, OnCaseUpdate
     #     max_results: 1,
     #     next_token: "NextToken",
     #   })
@@ -9590,10 +9878,10 @@ module Aws::Connect
     #   resp.rule_summary_list[0].name #=> String
     #   resp.rule_summary_list[0].rule_id #=> String
     #   resp.rule_summary_list[0].rule_arn #=> String
-    #   resp.rule_summary_list[0].event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate"
+    #   resp.rule_summary_list[0].event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate"
     #   resp.rule_summary_list[0].publish_status #=> String, one of "DRAFT", "PUBLISHED"
     #   resp.rule_summary_list[0].action_summaries #=> Array
-    #   resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION"
+    #   resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "END_ASSOCIATED_TASKS"
     #   resp.rule_summary_list[0].created_time #=> Time
     #   resp.rule_summary_list[0].last_updated_time #=> Time
     #   resp.next_token #=> String
@@ -10164,6 +10452,60 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Lists proficiencies associated with a user.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instance ID in the Amazon Resource Name (ARN) of the instance.
+    #
+    # @option params [required, String] :user_id
+    #   The identifier of the user account.
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page.
+    #
+    # @return [Types::ListUserProficienciesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::ListUserProficienciesResponse#next_token #next_token} => String
+    #   * {Types::ListUserProficienciesResponse#user_proficiency_list #user_proficiency_list} => Array&lt;Types::UserProficiency&gt;
+    #   * {Types::ListUserProficienciesResponse#last_modified_time #last_modified_time} => Time
+    #   * {Types::ListUserProficienciesResponse#last_modified_region #last_modified_region} => String
+    #
+    # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.list_user_proficiencies({
+    #     instance_id: "InstanceId", # required
+    #     user_id: "UserId", # required
+    #     next_token: "NextToken",
+    #     max_results: 1,
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.next_token #=> String
+    #   resp.user_proficiency_list #=> Array
+    #   resp.user_proficiency_list[0].attribute_name #=> String
+    #   resp.user_proficiency_list[0].attribute_value #=> String
+    #   resp.user_proficiency_list[0].level #=> Float
+    #   resp.last_modified_time #=> Time
+    #   resp.last_modified_region #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListUserProficiencies AWS API Documentation
+    #
+    # @overload list_user_proficiencies(params = {})
+    # @param [Hash] params ({})
+    def list_user_proficiencies(params = {}, options = {})
+      req = build_request(:list_user_proficiencies, params)
+      req.send_request(options)
+    end
+
     # Provides summary information about the users for the specified Amazon
     # Connect instance.
     #
@@ -10393,6 +10735,37 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Allows pausing an ongoing task contact.
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the contact.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   `instanceId` in the ARN of the instance.
+    #
+    # @option params [String] :contact_flow_id
+    #   The identifier of the flow.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.pause_contact({
+    #     contact_id: "ContactId", # required
+    #     instance_id: "InstanceId", # required
+    #     contact_flow_id: "ContactFlowId",
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PauseContact AWS API Documentation
+    #
+    # @overload pause_contact(params = {})
+    # @param [Hash] params ({})
+    def pause_contact(params = {}, options = {})
+      req = build_request(:pause_contact, params)
+      req.send_request(options)
+    end
+
     # Changes the current status of a user or agent in Amazon Connect. If
     # the agent is currently handling a contact, this sets the agent's next
     # status.
@@ -10572,6 +10945,37 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Allows resuming a task contact in a paused state.
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the contact.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   `instanceId` in the ARN of the instance.
+    #
+    # @option params [String] :contact_flow_id
+    #   The identifier of the flow.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.resume_contact({
+    #     contact_id: "ContactId", # required
+    #     instance_id: "InstanceId", # required
+    #     contact_flow_id: "ContactFlowId",
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContact AWS API Documentation
+    #
+    # @overload resume_contact(params = {})
+    # @param [Hash] params ({})
+    def resume_contact(params = {}, options = {})
+      req = build_request(:resume_contact, params)
+      req.send_request(options)
+    end
+
     # When a contact is being recorded, and the recording has been suspended
     # using SuspendContactRecording, this API resumes recording whatever
     # recording is selected in the flow configuration: call, screen, or
@@ -10689,11 +11093,121 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # Searches the hours of operation in an Amazon Connect instance, with
-    # optional filtering.
+    # Searches contacts in an Amazon Connect instance.
     #
     # @option params [required, String] :instance_id
-    #   The identifier of the Amazon Connect instance. You can [find the
+    #   The identifier of Amazon Connect instance. You can find the instance
+    #   ID in the Amazon Resource Name (ARN) of the instance
+    #
+    # @option params [required, Types::SearchContactsTimeRange] :time_range
+    #   Time range that you want to search results
+    #
+    # @option params [Types::SearchCriteria] :search_criteria
+    #   The search criteria to be used to return contacts.
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page.
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @option params [Types::Sort] :sort
+    #   Specifies a field to sort by and a sort order
+    #
+    # @return [Types::SearchContactsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::SearchContactsResponse#contacts #contacts} => Array&lt;Types::ContactSearchSummary&gt;
+    #   * {Types::SearchContactsResponse#next_token #next_token} => String
+    #   * {Types::SearchContactsResponse#total_count #total_count} => Integer
+    #
+    # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.search_contacts({
+    #     instance_id: "InstanceId", # required
+    #     time_range: { # required
+    #       type: "INITIATION_TIMESTAMP", # required, accepts INITIATION_TIMESTAMP, SCHEDULED_TIMESTAMP, CONNECTED_TO_AGENT_TIMESTAMP, DISCONNECT_TIMESTAMP
+    #       start_time: Time.now, # required
+    #       end_time: Time.now, # required
+    #     },
+    #     search_criteria: {
+    #       agent_ids: ["AgentResourceId"],
+    #       agent_hierarchy_groups: {
+    #         l1_ids: ["HierarchyGroupId"],
+    #         l2_ids: ["HierarchyGroupId"],
+    #         l3_ids: ["HierarchyGroupId"],
+    #         l4_ids: ["HierarchyGroupId"],
+    #         l5_ids: ["HierarchyGroupId"],
+    #       },
+    #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK
+    #       contact_analysis: {
+    #         transcript: {
+    #           criteria: [ # required
+    #             {
+    #               participant_role: "AGENT", # required, accepts AGENT, CUSTOMER, SYSTEM, CUSTOM_BOT
+    #               search_text: ["SearchText"], # required
+    #               match_type: "MATCH_ALL", # required, accepts MATCH_ALL, MATCH_ANY
+    #             },
+    #           ],
+    #           match_type: "MATCH_ALL", # accepts MATCH_ALL, MATCH_ANY
+    #         },
+    #       },
+    #       initiation_methods: ["INBOUND"], # accepts INBOUND, OUTBOUND, TRANSFER, QUEUE_TRANSFER, CALLBACK, API, DISCONNECT, MONITOR, EXTERNAL_OUTBOUND
+    #       queue_ids: ["QueueId"],
+    #       searchable_contact_attributes: {
+    #         criteria: [ # required
+    #           {
+    #             key: "SearchableContactAttributeKey", # required
+    #             values: ["SearchableContactAttributeValue"], # required
+    #           },
+    #         ],
+    #         match_type: "MATCH_ALL", # accepts MATCH_ALL, MATCH_ANY
+    #       },
+    #     },
+    #     max_results: 1,
+    #     next_token: "LargeNextToken",
+    #     sort: {
+    #       field_name: "INITIATION_TIMESTAMP", # required, accepts INITIATION_TIMESTAMP, SCHEDULED_TIMESTAMP, CONNECTED_TO_AGENT_TIMESTAMP, DISCONNECT_TIMESTAMP, INITIATION_METHOD, CHANNEL
+    #       order: "ASCENDING", # required, accepts ASCENDING, DESCENDING
+    #     },
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.contacts #=> Array
+    #   resp.contacts[0].arn #=> String
+    #   resp.contacts[0].id #=> String
+    #   resp.contacts[0].initial_contact_id #=> String
+    #   resp.contacts[0].previous_contact_id #=> String
+    #   resp.contacts[0].initiation_method #=> String, one of "INBOUND", "OUTBOUND", "TRANSFER", "QUEUE_TRANSFER", "CALLBACK", "API", "DISCONNECT", "MONITOR", "EXTERNAL_OUTBOUND"
+    #   resp.contacts[0].channel #=> String, one of "VOICE", "CHAT", "TASK"
+    #   resp.contacts[0].queue_info.id #=> String
+    #   resp.contacts[0].queue_info.enqueue_timestamp #=> Time
+    #   resp.contacts[0].agent_info.id #=> String
+    #   resp.contacts[0].agent_info.connected_to_agent_timestamp #=> Time
+    #   resp.contacts[0].initiation_timestamp #=> Time
+    #   resp.contacts[0].disconnect_timestamp #=> Time
+    #   resp.contacts[0].scheduled_timestamp #=> Time
+    #   resp.next_token #=> String
+    #   resp.total_count #=> Integer
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContacts AWS API Documentation
+    #
+    # @overload search_contacts(params = {})
+    # @param [Hash] params ({})
+    def search_contacts(params = {}, options = {})
+      req = build_request(:search_contacts, params)
+      req.send_request(options)
+    end
+
+    # Searches the hours of operation in an Amazon Connect instance, with
+    # optional filtering.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
     #
     #
@@ -10799,6 +11313,76 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Predefined attributes that meet certain criteria.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instance ID in the Amazon Resource Name (ARN) of the instance.
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page.
+    #
+    # @option params [Types::PredefinedAttributeSearchCriteria] :search_criteria
+    #   The search criteria to be used to return predefined attributes.
+    #
+    # @return [Types::SearchPredefinedAttributesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::SearchPredefinedAttributesResponse#predefined_attributes #predefined_attributes} => Array&lt;Types::PredefinedAttribute&gt;
+    #   * {Types::SearchPredefinedAttributesResponse#next_token #next_token} => String
+    #   * {Types::SearchPredefinedAttributesResponse#approximate_total_count #approximate_total_count} => Integer
+    #
+    # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.search_predefined_attributes({
+    #     instance_id: "InstanceId", # required
+    #     next_token: "NextToken2500",
+    #     max_results: 1,
+    #     search_criteria: {
+    #       or_conditions: [
+    #         {
+    #           # recursive PredefinedAttributeSearchCriteria
+    #         },
+    #       ],
+    #       and_conditions: [
+    #         {
+    #           # recursive PredefinedAttributeSearchCriteria
+    #         },
+    #       ],
+    #       string_condition: {
+    #         field_name: "String",
+    #         value: "String",
+    #         comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
+    #       },
+    #     },
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.predefined_attributes #=> Array
+    #   resp.predefined_attributes[0].name #=> String
+    #   resp.predefined_attributes[0].values.string_list #=> Array
+    #   resp.predefined_attributes[0].values.string_list[0] #=> String
+    #   resp.predefined_attributes[0].last_modified_time #=> Time
+    #   resp.predefined_attributes[0].last_modified_region #=> String
+    #   resp.next_token #=> String
+    #   resp.approximate_total_count #=> Integer
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchPredefinedAttributes AWS API Documentation
+    #
+    # @overload search_predefined_attributes(params = {})
+    # @param [Hash] params ({})
+    def search_predefined_attributes(params = {}, options = {})
+      req = build_request(:search_predefined_attributes, params)
+      req.send_request(options)
+    end
+
     # Searches prompts in an Amazon Connect instance, with optional
     # filtering.
     #
@@ -12132,6 +12716,29 @@ module Aws::Connect
     # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html
     # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#outbound-communications-quotas
     #
+    # @option params [String] :name
+    #   The name of a voice contact that is shown to an agent in the Contact
+    #   Control Panel (CCP).
+    #
+    # @option params [String] :description
+    #   A description of the voice contact that is shown to an agent in the
+    #   Contact Control Panel (CCP).
+    #
+    # @option params [Hash<String,Types::Reference>] :references
+    #   A formatted URL that is shown to an agent in the Contact Control Panel
+    #   (CCP). Contacts can have the following reference types at the time of
+    #   creation: `URL` \| `NUMBER` \| `STRING` \| `DATE` \| `EMAIL`.
+    #   `ATTACHMENT` is not a supported reference type during voice contact
+    #   creation.
+    #
+    # @option params [String] :related_contact_id
+    #   The `contactId` that is related to this contact. Linking voice, task,
+    #   or chat by using `RelatedContactID` copies over contact attributes
+    #   from the related contact to the new contact. All updates to
+    #   user-defined attributes in the new contact are limited to the
+    #   individual contact ID. There are no limits to the number of contacts
+    #   that can be linked by using `RelatedContactId`.
+    #
     # @option params [required, String] :destination_phone_number
     #   The phone number of the customer, in E.164 format.
     #
@@ -12208,6 +12815,15 @@ module Aws::Connect
     # @example Request syntax with placeholder values
     #
     #   resp = client.start_outbound_voice_contact({
+    #     name: "Name",
+    #     description: "Description",
+    #     references: {
+    #       "ReferenceKey" => {
+    #         value: "ReferenceValue", # required
+    #         type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #       },
+    #     },
+    #     related_contact_id: "ContactId",
     #     destination_phone_number: "PhoneNumber", # required
     #     contact_flow_id: "ContactFlowId", # required
     #     instance_id: "InstanceId", # required
@@ -12800,6 +13416,54 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Adds the specified tags to the contact resource. For more information
+    # about this API is used, see [Set up granular billing for a detailed
+    # view of your Amazon Connect usage][1].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/granular-billing.html
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, Hash<String,String>] :tags
+    #   The tags to be assigned to the contact resource. For example, \\\{
+    #   "Tags": \\\{"key1":"value1", "key2":"value2"\\} \\}.
+    #
+    #   <note markdown="1"> Authorization is not supported by this tag.
+    #
+    #    </note>
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.tag_contact({
+    #     contact_id: "ContactId", # required
+    #     instance_id: "InstanceId", # required
+    #     tags: { # required
+    #       "ContactTagKey" => "ContactTagValue",
+    #     },
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TagContact AWS API Documentation
+    #
+    # @overload tag_contact(params = {})
+    # @param [Hash] params ({})
+    def tag_contact(params = {}, options = {})
+      req = build_request(:tag_contact, params)
+      req.send_request(options)
+    end
+
     # Adds the specified tags to the specified resource.
     #
     # Some of the supported resource types are agents, routing profiles,
@@ -12820,7 +13484,7 @@ module Aws::Connect
     #
     # @option params [required, Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
@@ -12927,6 +13591,48 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Removes the specified tags from the contact resource. For more
+    # information about this API is used, see [Set up granular billing for a
+    # detailed view of your Amazon Connect usage][1].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/granular-billing.html
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, Array<String>] :tag_keys
+    #   A list of tag keys. Existing tags on the contact whose keys are
+    #   members of this list will be removed.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.untag_contact({
+    #     contact_id: "ContactId", # required
+    #     instance_id: "InstanceId", # required
+    #     tag_keys: ["ContactTagKey"], # required
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UntagContact AWS API Documentation
+    #
+    # @overload untag_contact(params = {})
+    # @param [Hash] params ({})
+    def untag_contact(params = {}, options = {})
+      req = build_request(:untag_contact, params)
+      req.send_request(options)
+    end
+
     # Removes the specified tags from the specified resource.
     #
     # @option params [required, String] :resource_arn
@@ -13404,6 +14110,68 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # This API is in preview release for Amazon Connect and is subject to
+    # change.
+    #
+    # Updates routing priority and age on the contact (**QueuePriority** and
+    # **QueueTimeAdjustmentInSeconds**). These properties can be used to
+    # change a customer's position in the queue. For example, you can move
+    # a contact to the back of the queue by setting a lower routing priority
+    # relative to other contacts in queue; or you can move a contact to the
+    # front of the queue by increasing the routing age which will make the
+    # contact look artificially older and therefore higher up in the
+    # first-in-first-out routing order. Note that adjusting the routing age
+    # of a contact affects only its position in queue, and not its actual
+    # queue wait time as reported through metrics. These properties can also
+    # be updated by using [the Set routing priority / age flow block][1].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/change-routing-priority.html
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #
+    # @option params [Integer] :queue_time_adjustment_seconds
+    #   The number of seconds to add or subtract from the contact's routing
+    #   age. Contacts are routed to agents on a first-come, first-serve basis.
+    #   This means that changing their amount of time in queue compared to
+    #   others also changes their position in queue.
+    #
+    # @option params [Integer] :queue_priority
+    #   Priority of the contact in the queue. The default priority for new
+    #   contacts is 5. You can raise the priority of a contact compared to
+    #   other contacts in the queue by assigning them a higher priority, such
+    #   as 1 or 2.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.update_contact_routing_data({
+    #     instance_id: "InstanceId", # required
+    #     contact_id: "ContactId", # required
+    #     queue_time_adjustment_seconds: 1,
+    #     queue_priority: 1,
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactRoutingData AWS API Documentation
+    #
+    # @overload update_contact_routing_data(params = {})
+    # @param [Hash] params ({})
+    def update_contact_routing_data(params = {}, options = {})
+      req = build_request(:update_contact_routing_data, params)
+      req.send_request(options)
+    end
+
     # Updates the scheduled time of a task contact that is already
     # scheduled.
     #
@@ -13958,6 +14726,40 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Updates a predefined attribute for the specified Amazon Connect
+    # instance.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instance ID in the Amazon Resource Name (ARN) of the instance.
+    #
+    # @option params [required, String] :name
+    #   The name of the predefined attribute.
+    #
+    # @option params [Types::PredefinedAttributeValues] :values
+    #   The values of the predefined attribute.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.update_predefined_attribute({
+    #     instance_id: "InstanceId", # required
+    #     name: "PredefinedAttributeName", # required
+    #     values: {
+    #       string_list: ["PredefinedAttributeStringValue"],
+    #     },
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdatePredefinedAttribute AWS API Documentation
+    #
+    # @overload update_predefined_attribute(params = {})
+    # @param [Hash] params ({})
+    def update_predefined_attribute(params = {}, options = {})
+      req = build_request(:update_predefined_attribute, params)
+      req.send_request(options)
+    end
+
     # Updates a prompt.
     #
     # @option params [required, String] :instance_id
@@ -14586,7 +15388,7 @@ module Aws::Connect
     #     function: "RuleFunction", # required
     #     actions: [ # required
     #       {
-    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION
+    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, END_ASSOCIATED_TASKS
     #         task_action: {
     #           name: "TaskNameExpression", # required
     #           description: "TaskDescriptionExpression",
@@ -14615,6 +15417,37 @@ module Aws::Connect
     #             user_ids: ["UserId"],
     #           },
     #         },
+    #         create_case_action: {
+    #           fields: [ # required
+    #             {
+    #               id: "FieldValueId", # required
+    #               value: { # required
+    #                 boolean_value: false,
+    #                 double_value: 1.0,
+    #                 empty_value: {
+    #                 },
+    #                 string_value: "FieldStringValue",
+    #               },
+    #             },
+    #           ],
+    #           template_id: "TemplateId", # required
+    #         },
+    #         update_case_action: {
+    #           fields: [ # required
+    #             {
+    #               id: "FieldValueId", # required
+    #               value: { # required
+    #                 boolean_value: false,
+    #                 double_value: 1.0,
+    #                 empty_value: {
+    #                 },
+    #                 string_value: "FieldStringValue",
+    #               },
+    #             },
+    #           ],
+    #         },
+    #         end_associated_tasks_action: {
+    #         },
     #       },
     #     ],
     #     publish_status: "DRAFT", # required, accepts DRAFT, PUBLISHED
@@ -15133,6 +15966,45 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Updates the properties associated with the proficiencies of a user.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instance ID in the Amazon Resource Name (ARN) of the instance.
+    #
+    # @option params [required, String] :user_id
+    #   The identifier of the user account.
+    #
+    # @option params [required, Array<Types::UserProficiency>] :user_proficiencies
+    #   The proficiencies to be updated for the user. Proficiencies must first
+    #   be associated to the user. You can do this using
+    #   AssociateUserProficiencies API.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.update_user_proficiencies({
+    #     instance_id: "InstanceId", # required
+    #     user_id: "UserId", # required
+    #     user_proficiencies: [ # required
+    #       {
+    #         attribute_name: "PredefinedAttributeName", # required
+    #         attribute_value: "PredefinedAttributeStringValue", # required
+    #         level: 1.0, # required
+    #       },
+    #     ],
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateUserProficiencies AWS API Documentation
+    #
+    # @overload update_user_proficiencies(params = {})
+    # @param [Hash] params ({})
+    def update_user_proficiencies(params = {}, options = {})
+      req = build_request(:update_user_proficiencies, params)
+      req.send_request(options)
+    end
+
     # Assigns the specified routing profile to the specified user.
     #
     # @option params [required, String] :routing_profile_id
@@ -15323,7 +16195,7 @@ module Aws::Connect
         params: params,
         config: config)
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.142.0'
+      context[:gem_version] = '1.145.0'
       Seahorse::Client::Request.new(handlers, context)
     end