truthound-dashboard 1.3.0__py3-none-any.whl → 1.4.0__py3-none-any.whl

truthound_dashboard/core/notifications/escalation/models.py

@@ -0,0 +1,336 @@
+"""Data models for escalation system.
+
+This module defines the core data structures for the escalation
+system including policies, levels, targets, and incidents.
+"""
+
+from __future__ import annotations
+
+from dataclasses import dataclass, field
+from datetime import datetime
+from enum import Enum
+from typing import Any
+
+
+class EscalationState(str, Enum):
+    """Escalation incident states.
+
+    State transitions:
+        PENDING -> TRIGGERED -> ESCALATED -> RESOLVED
+                      |             ^
+                      v             |
+                 ACKNOWLEDGED ------+
+    """
+
+    # Initial state, waiting for trigger
+    PENDING = "pending"
+
+    # Escalation started, first level notified
+    TRIGGERED = "triggered"
+
+    # Someone acknowledged the alert
+    ACKNOWLEDGED = "acknowledged"
+
+    # Moved to next level
+    ESCALATED = "escalated"
+
+    # Issue resolved, escalation stopped
+    RESOLVED = "resolved"
+
+
+class TargetType(str, Enum):
+    """Types of escalation targets."""
+
+    # Individual user
+    USER = "user"
+
+    # Group of users
+    GROUP = "group"
+
+    # On-call rotation
+    ONCALL = "oncall"
+
+    # Channel (Slack channel, email list, etc.)
+    CHANNEL = "channel"
+
+
+@dataclass
+class EscalationTarget:
+    """A target for escalation notifications.
+
+    Attributes:
+        type: Type of target (user, group, oncall, channel).
+        identifier: Target identifier (username, group name, etc.).
+        channel: Notification channel type to use.
+        channel_id: Optional specific channel ID.
+    """
+
+    type: TargetType
+    identifier: str
+    channel: str
+    channel_id: str | None = None
+
+    def to_dict(self) -> dict[str, Any]:
+        """Serialize to dictionary."""
+        return {
+            "type": self.type.value,
+            "identifier": self.identifier,
+            "channel": self.channel,
+            "channel_id": self.channel_id,
+        }
+
+    @classmethod
+    def from_dict(cls, data: dict[str, Any]) -> "EscalationTarget":
+        """Create from dictionary."""
+        return cls(
+            type=TargetType(data["type"]),
+            identifier=data["identifier"],
+            channel=data["channel"],
+            channel_id=data.get("channel_id"),
+        )
+
+
+@dataclass
+class EscalationLevel:
+    """A level in the escalation policy.
+
+    Attributes:
+        level: Level number (1 = first, 2 = second, etc.).
+        delay_minutes: Minutes to wait before escalating to this level.
+        targets: List of targets to notify at this level.
+        message_template: Optional custom message template.
+    """
+
+    level: int
+    delay_minutes: int
+    targets: list[EscalationTarget]
+    message_template: str | None = None
+
+    def to_dict(self) -> dict[str, Any]:
+        """Serialize to dictionary."""
+        return {
+            "level": self.level,
+            "delay_minutes": self.delay_minutes,
+            "targets": [t.to_dict() for t in self.targets],
+            "message_template": self.message_template,
+        }
+
+    @classmethod
+    def from_dict(cls, data: dict[str, Any]) -> "EscalationLevel":
+        """Create from dictionary."""
+        return cls(
+            level=data["level"],
+            delay_minutes=data["delay_minutes"],
+            targets=[EscalationTarget.from_dict(t) for t in data.get("targets", [])],
+            message_template=data.get("message_template"),
+        )
+
+
+@dataclass
+class EscalationPolicy:
+    """An escalation policy definition.
+
+    Attributes:
+        id: Unique policy identifier.
+        name: Human-readable policy name.
+        description: Policy description.
+        levels: Ordered list of escalation levels.
+        auto_resolve_on_success: Auto-resolve when validation succeeds.
+        max_escalations: Maximum escalation attempts per incident.
+        is_active: Whether policy is active.
+    """
+
+    name: str
+    levels: list[EscalationLevel]
+    id: str | None = None
+    description: str = ""
+    auto_resolve_on_success: bool = True
+    max_escalations: int = 3
+    is_active: bool = True
+
+    def get_level(self, level_num: int) -> EscalationLevel | None:
+        """Get level by number."""
+        for level in self.levels:
+            if level.level == level_num:
+                return level
+        return None
+
+    def get_next_level(self, current_level: int) -> EscalationLevel | None:
+        """Get the next escalation level."""
+        for level in self.levels:
+            if level.level == current_level + 1:
+                return level
+        return None
+
+    @property
+    def max_level(self) -> int:
+        """Get highest level number."""
+        if not self.levels:
+            return 0
+        return max(level.level for level in self.levels)
+
+    def to_dict(self) -> dict[str, Any]:
+        """Serialize to dictionary."""
+        return {
+            "id": self.id,
+            "name": self.name,
+            "description": self.description,
+            "levels": [level.to_dict() for level in self.levels],
+            "auto_resolve_on_success": self.auto_resolve_on_success,
+            "max_escalations": self.max_escalations,
+            "is_active": self.is_active,
+        }
+
+    @classmethod
+    def from_dict(cls, data: dict[str, Any]) -> "EscalationPolicy":
+        """Create from dictionary."""
+        return cls(
+            id=data.get("id"),
+            name=data["name"],
+            description=data.get("description", ""),
+            levels=[EscalationLevel.from_dict(l) for l in data.get("levels", [])],
+            auto_resolve_on_success=data.get("auto_resolve_on_success", True),
+            max_escalations=data.get("max_escalations", 3),
+            is_active=data.get("is_active", True),
+        )
+
+
+@dataclass
+class EscalationIncident:
+    """An active escalation incident.
+
+    Attributes:
+        id: Unique incident identifier.
+        policy_id: ID of the escalation policy.
+        incident_ref: External reference (e.g., validation_id).
+        state: Current incident state.
+        current_level: Current escalation level (0 = not yet triggered).
+        context: Incident context data.
+        acknowledged_by: Who acknowledged the incident.
+        resolved_by: Who resolved the incident.
+        created_at: When incident was created.
+        updated_at: When incident was last updated.
+        next_escalation_at: When next escalation will occur.
+        escalation_count: Number of times escalated.
+        events: History of state changes.
+    """
+
+    policy_id: str
+    incident_ref: str
+    id: str | None = None
+    state: EscalationState = EscalationState.PENDING
+    current_level: int = 0
+    context: dict[str, Any] = field(default_factory=dict)
+    acknowledged_by: str | None = None
+    acknowledged_at: datetime | None = None
+    resolved_by: str | None = None
+    resolved_at: datetime | None = None
+    created_at: datetime = field(default_factory=datetime.utcnow)
+    updated_at: datetime = field(default_factory=datetime.utcnow)
+    next_escalation_at: datetime | None = None
+    escalation_count: int = 0
+    events: list["EscalationEvent"] = field(default_factory=list)
+
+    def to_dict(self) -> dict[str, Any]:
+        """Serialize to dictionary."""
+        return {
+            "id": self.id,
+            "policy_id": self.policy_id,
+            "incident_ref": self.incident_ref,
+            "state": self.state.value,
+            "current_level": self.current_level,
+            "context": self.context,
+            "acknowledged_by": self.acknowledged_by,
+            "acknowledged_at": self.acknowledged_at.isoformat() if self.acknowledged_at else None,
+            "resolved_by": self.resolved_by,
+            "resolved_at": self.resolved_at.isoformat() if self.resolved_at else None,
+            "created_at": self.created_at.isoformat(),
+            "updated_at": self.updated_at.isoformat(),
+            "next_escalation_at": self.next_escalation_at.isoformat() if self.next_escalation_at else None,
+            "escalation_count": self.escalation_count,
+            "events": [e.to_dict() for e in self.events],
+        }
+
+    @classmethod
+    def from_dict(cls, data: dict[str, Any]) -> "EscalationIncident":
+        """Create from dictionary."""
+        return cls(
+            id=data.get("id"),
+            policy_id=data["policy_id"],
+            incident_ref=data["incident_ref"],
+            state=EscalationState(data.get("state", "pending")),
+            current_level=data.get("current_level", 0),
+            context=data.get("context", {}),
+            acknowledged_by=data.get("acknowledged_by"),
+            acknowledged_at=datetime.fromisoformat(data["acknowledged_at"]) if data.get("acknowledged_at") else None,
+            resolved_by=data.get("resolved_by"),
+            resolved_at=datetime.fromisoformat(data["resolved_at"]) if data.get("resolved_at") else None,
+            created_at=datetime.fromisoformat(data["created_at"]) if data.get("created_at") else datetime.utcnow(),
+            updated_at=datetime.fromisoformat(data["updated_at"]) if data.get("updated_at") else datetime.utcnow(),
+            next_escalation_at=datetime.fromisoformat(data["next_escalation_at"]) if data.get("next_escalation_at") else None,
+            escalation_count=data.get("escalation_count", 0),
+            events=[EscalationEvent.from_dict(e) for e in data.get("events", [])],
+        )
+
+
+@dataclass
+class EscalationEvent:
+    """A state change event in an escalation incident.
+
+    Attributes:
+        from_state: Previous state.
+        to_state: New state.
+        level: Escalation level at time of event.
+        actor: Who/what caused the transition.
+        message: Event message.
+        timestamp: When event occurred.
+        metadata: Additional event data.
+    """
+
+    from_state: EscalationState
+    to_state: EscalationState
+    level: int = 0
+    actor: str | None = None
+    message: str = ""
+    timestamp: datetime = field(default_factory=datetime.utcnow)
+    metadata: dict[str, Any] = field(default_factory=dict)
+
+    def to_dict(self) -> dict[str, Any]:
+        """Serialize to dictionary."""
+        return {
+            "from_state": self.from_state.value,
+            "to_state": self.to_state.value,
+            "level": self.level,
+            "actor": self.actor,
+            "message": self.message,
+            "timestamp": self.timestamp.isoformat(),
+            "metadata": self.metadata,
+        }
+
+    @classmethod
+    def from_dict(cls, data: dict[str, Any]) -> "EscalationEvent":
+        """Create from dictionary."""
+        return cls(
+            from_state=EscalationState(data["from_state"]),
+            to_state=EscalationState(data["to_state"]),
+            level=data.get("level", 0),
+            actor=data.get("actor"),
+            message=data.get("message", ""),
+            timestamp=datetime.fromisoformat(data["timestamp"]) if data.get("timestamp") else datetime.utcnow(),
+            metadata=data.get("metadata", {}),
+        )
+
+
+@dataclass
+class StateTransition:
+    """Defines a valid state transition.
+
+    Attributes:
+        from_states: Valid source states.
+        to_state: Target state.
+        requires_actor: Whether actor info is required.
+    """
+
+    from_states: list[EscalationState]
+    to_state: EscalationState
+    requires_actor: bool = False