otrs-somconnexio 0.6.3__py2.py3-none-any.whl → 0.6.4__py2.py3-none-any.whl

otrs_somconnexio/otrs_models/configurations/changes/change_pack.py

@@ -0,0 +1,6 @@
+class ChangePackNotSharedDataTicketConfiguration:
+    process_id = "Process-4112fd4fbd7f4f384947621ae36ae74f"
+    activity_id = "Activity-1a175e9802e4ec5784aa6948c3fd4080"
+    queue_id = 249
+    subject = "Canvi paquet F600 a F300"
+    service = "Oficina Virtual"

otrs_somconnexio/otrs_models/configurations/querys/check_coverage.py

@@ -4,6 +4,7 @@ class CheckCoverageConfiguration:
     type = "Petición"
     state = "new"
     priority = "3 normal"
+    service = "Oficina Virtual"
 
 
 class CheckCoverageCATConfiguration(CheckCoverageConfiguration):

otrs_somconnexio/otrs_models/configurations/querys/we_call_you.py

@@ -4,6 +4,7 @@ class WeCallYouConfiguration:
     type = "Petición"
     state = "new"
     priority = "3 normal"
+    service = "Oficina Virtual"
 
 
 class WeCallYouCATConfiguration(WeCallYouConfiguration):

otrs_somconnexio/otrs_models/ticket_types/base_ticket.py

@@ -45,6 +45,9 @@ class BaseTicket:
     def _get_priority(self):
         return "3 normal"
 
+    def _get_service(self):
+        return False
+
     def _get_queue_id(self):
         raise NotImplementedError("Tickets must implement _get_queue_id")
 
@@ -77,6 +80,7 @@ class BaseTicket:
                 "Priority": self._get_priority(),
                 "CustomerUser": self.customer_code,
                 "CustomerID": self.customer_code,
+                "Service": self._get_service(),
             }
         )
 
@@ -131,7 +135,7 @@ class BaseTicket:
             article=article,
             dynamic_fields=dynamic_fields,
             State=state,
-            attachments=attachments
+            attachments=attachments,
         )
 
     def _client(self):

otrs_somconnexio/otrs_models/ticket_types/change_pack_not_shared_data.py

@@ -0,0 +1,36 @@
+from otrs_somconnexio.otrs_models.configurations.changes.change_pack import (
+    ChangePackNotSharedDataTicketConfiguration,
+)
+from .base_customer_ticket import BaseCustomerTicket
+
+
+class ChangePackNotSharedDataTicket(BaseCustomerTicket):
+    def __init__(
+        self,
+        username,
+        customer_code,
+        fields_dict,
+        override_ticket_ids=[],
+        fallback_path="/tmp/tickets/",
+    ):
+        super(ChangePackNotSharedDataTicket, self).__init__(
+            username, customer_code, fields_dict, override_ticket_ids, fallback_path
+        )
+        self.configuration = ChangePackNotSharedDataTicketConfiguration()
+
+    def _get_queue_id(self):
+        return self.configuration.queue_id
+
+    def _get_subject(self):
+        return self.configuration.subject
+
+    def _get_service(self):
+        return self.configuration.service
+
+    def _get_dynamic_fields(self):
+        return {
+            "refOdooContract": ";".join(self.fields["selected_subscriptions"]),
+            "fibraSenseFix": self._transform_boolean_df(
+                self.fields["fiber_without_landline"]
+            ),
+        }

otrs_somconnexio/otrs_models/ticket_types/check_coverage_ticket.py

@@ -30,6 +30,9 @@ class CheckCoverageTicket(BaseCustomerTicket):
     def _get_subject(self):
         return self.configuration.subject
 
+    def _get_service(self):
+        return self.configuration.service
+
     def _get_dynamic_fields(self):
         return {
             "nomSoci": self.fields["name"],

otrs_somconnexio/otrs_models/ticket_types/we_call_you_ticket.py

@@ -30,6 +30,9 @@ class WeCallYouTicket(BaseCustomerTicket):
     def _get_subject(self):
         return self.configuration.subject
 
+    def _get_service(self):
+        return self.configuration.service
+
     def _get_dynamic_fields(self):
         return {
             "personaContacte": self.fields["name"],

{otrs_somconnexio-0.6.3.dist-info → otrs_somconnexio-0.6.4.dist-info}/METADATA

@@ -1,6 +1,6 @@
 Metadata-Version: 2.1
 Name: otrs-somconnexio
-Version: 0.6.3
+Version: 0.6.4
 Summary: Python package for Somconnexio data syncing in OTRS
 Home-page: https://gitlab.com/coopdevs/otrs_somconnexio
 Author: Coopdevs

{otrs_somconnexio-0.6.3.dist-info → otrs_somconnexio-0.6.4.dist-info}/RECORD

@@ -38,6 +38,7 @@ otrs_somconnexio/otrs_models/configurations/changes/add_data.py,sha256=qI3vaJkjl
 otrs_somconnexio/otrs_models/configurations/changes/change_email.py,sha256=g_O5_Ca7AwwWncMVugIGHPbd42hQ8F--uRvJAA1qAJY,523
 otrs_somconnexio/otrs_models/configurations/changes/change_iban.py,sha256=Rj5MrXVnoNKKY_0NL5wLwbKjOSOhenpQNMdgm4PyuDM,304
 otrs_somconnexio/otrs_models/configurations/changes/change_owner.py,sha256=1OgPvyezqnSbRW6pGqKaJq1IlwZz74J3Pjm9qmLjDCQ,704
+otrs_somconnexio/otrs_models/configurations/changes/change_pack.py,sha256=dgVAVMbmR6gkykPDfGnZccnWYz2FntBSaqVkoERohRE,264
 otrs_somconnexio/otrs_models/configurations/changes/change_shared_bond.py,sha256=zbpFwQsHHmBMSRAsof0dJIQ6MMSCUkZjAvFyad6215M,251
 otrs_somconnexio/otrs_models/configurations/changes/change_tariff.py,sha256=VrbajGqET099XKyvA6QYkK4WvKd_zwn0v1bhzvqbwiU,1215
 otrs_somconnexio/otrs_models/configurations/changes/change_tariff_adsl.py,sha256=eT1wwUXmlJ0ZUeCunv0tPLo964abcwFr-Pj0bXIc7tU,710
@@ -49,8 +50,8 @@ otrs_somconnexio/otrs_models/configurations/provision/mobile_ticket.py,sha256=bh
 otrs_somconnexio/otrs_models/configurations/provision/router_4G_ticket.py,sha256=hkDaHFAAMFI8gnCZBVns9GLgEb_Cz3BlkoStPt3UZjw,259
 otrs_somconnexio/otrs_models/configurations/provision/switchboard_ticket.py,sha256=ZVLqodwES2-VbJlzDzkIunm3Fbb7xStuV_gd0M_krx4,329
 otrs_somconnexio/otrs_models/configurations/querys/__init__.py,sha256=47DEQpj8HBSa-_TImW-5JCeuQeRkm5NMpJWZG3hSuFU,0
-otrs_somconnexio/otrs_models/configurations/querys/check_coverage.py,sha256=KD-T-NFSbMNW-MM4xXlonJWZz1ZM17brAb9N2-GNswg,479
-otrs_somconnexio/otrs_models/configurations/querys/we_call_you.py,sha256=xUvm__IH-eAPa5gXHXlzYtC7LA37n5Xm5S_t4pyHVLM,783
+otrs_somconnexio/otrs_models/configurations/querys/check_coverage.py,sha256=kHG3JKHnwo7DcRIUwogJ-1vuaYlNItUlcYzQ8Q1eBY8,511
+otrs_somconnexio/otrs_models/configurations/querys/we_call_you.py,sha256=37l7WMWgjDBuTj4Y2NiHW6BNYNCPEY2pMgj7DIStWUE,815
 otrs_somconnexio/otrs_models/coverage/__init__.py,sha256=47DEQpj8HBSa-_TImW-5JCeuQeRkm5NMpJWZG3hSuFU,0
 otrs_somconnexio/otrs_models/coverage/adsl.py,sha256=ZiLbEEKSlwCl3smHkEAnHrG6BRDWBuNXOouC5LpYRgM,476
 otrs_somconnexio/otrs_models/coverage/asociatel_fiber.py,sha256=TXk5WChGupb8X2i5cBj7kG5TTDix36vdW5i-Hlk5-g8,165
@@ -66,10 +67,11 @@ otrs_somconnexio/otrs_models/ticket_types/add_data_ticket.py,sha256=wsWWYy82G_Mv
 otrs_somconnexio/otrs_models/ticket_types/base_change_tariff_ba_ticket.py,sha256=x3uxLQKvYmBycTwtkccbNgWqIeF-ALj4ymFjbt9R9cE,870
 otrs_somconnexio/otrs_models/ticket_types/base_change_ticket.py,sha256=qkXbdaYNDIVdAJ1JYi0bQ-3OKJJerb5JVQHK6CNl6EA,903
 otrs_somconnexio/otrs_models/ticket_types/base_customer_ticket.py,sha256=r8vSasG5e613UDTgdnP6D5omr77fCjWTIbxWFg986ZQ,624
-otrs_somconnexio/otrs_models/ticket_types/base_ticket.py,sha256=DNhhpQ518vd4F-Qblway2wQEOhKCU3eK-WHDIWTMfXU,4303
+otrs_somconnexio/otrs_models/ticket_types/base_ticket.py,sha256=Uo3lItinZAQae_oty4WaP_DpfMbz5JPeAFUmDhRdqcU,4402
 otrs_somconnexio/otrs_models/ticket_types/change_email_ticket.py,sha256=BsblE_YucQZJM_rv34YagLm1NR1AgkXBCp5SyHnQyGw,1077
 otrs_somconnexio/otrs_models/ticket_types/change_iban_ticket.py,sha256=EEraInftDU2Ob22bdgPSgkQePIfRKG9BO2UBhBB1X5o,1068
 otrs_somconnexio/otrs_models/ticket_types/change_owner_ticket.py,sha256=nC9Twi07Bj59IfZeE5CHYqqs21z6FIZeBVB_laafsXE,4243
+otrs_somconnexio/otrs_models/ticket_types/change_pack_not_shared_data.py,sha256=zbM4FQWUXC4WKdobpXNFSWBLKyFlaxFwZ7QYAGsmxrU,1126
 otrs_somconnexio/otrs_models/ticket_types/change_personal_email_ticket.py,sha256=rhY-3oxV1d4DE5FQ-sjQPEVl3l-J_SNV4lkpdtP8m3g,982
 otrs_somconnexio/otrs_models/ticket_types/change_shared_bond_ticket.py,sha256=eRDv0IWhnl6SFyW2Ol3zM081W7PS3rXfUXbb_MkMomk,1152
 otrs_somconnexio/otrs_models/ticket_types/change_tariff_adsl_landline_ticket.py,sha256=aS1xj6e9n6YhhplF7QLequ5kBOzZmx1xlMIP0pWgXXg,908
@@ -79,8 +81,8 @@ otrs_somconnexio/otrs_models/ticket_types/change_tariff_fiber_ticket.py,sha256=D
 otrs_somconnexio/otrs_models/ticket_types/change_tariff_ticket.py,sha256=2oncxRb_U184cYbIdTF8mZN8iFeUdyiE73NF38L0lmk,3074
 otrs_somconnexio/otrs_models/ticket_types/change_tariff_ticket_mobile_pack.py,sha256=pu8QItdaICaX2DMvZ7h29Ii_HJVsKWC2lm6UKl145FQ,1844
 otrs_somconnexio/otrs_models/ticket_types/change_tariff_ticket_shared_bonds.py,sha256=CTesCN0NVD6lfTQMKC7nR6RXGjktfYVWFsthg69EnaQ,731
-otrs_somconnexio/otrs_models/ticket_types/check_coverage_ticket.py,sha256=mHMx4eNo8rq0b5kf8ay0tTcziweS82D2O4N-atNWYv4,1866
-otrs_somconnexio/otrs_models/ticket_types/we_call_you_ticket.py,sha256=GMSYnV7_8yKZZMNNpac1kL93C_yYZEaZGq0K3c7TFp8,1654
+otrs_somconnexio/otrs_models/ticket_types/check_coverage_ticket.py,sha256=s8lJ1cjrJrvcihZcJ6uZViohPcqwkQg9MOzrUlVcQYs,1937
+otrs_somconnexio/otrs_models/ticket_types/we_call_you_ticket.py,sha256=lvHWT2sQ_tXNzxqfPvybLJJpRnh5bfSLCe2YpV6zDOg,1725
 otrs_somconnexio/responses/__init__.py,sha256=47DEQpj8HBSa-_TImW-5JCeuQeRkm5NMpJWZG3hSuFU,0
 otrs_somconnexio/responses/ticket_creation.py,sha256=32Iigeg2TO422M2XYaiei57KpimnkB1tgnIexiEhi-E,735
 otrs_somconnexio/services/__init__.py,sha256=47DEQpj8HBSa-_TImW-5JCeuQeRkm5NMpJWZG3hSuFU,0
@@ -149,20 +151,21 @@ tests/otrs_models/process_ticket/__init__.py,sha256=47DEQpj8HBSa-_TImW-5JCeuQeRk
 tests/otrs_models/process_ticket/test_internet_process_ticket.py,sha256=qMbYkMFPfNaBPvyeyb-rVbIPBsou7YwPpOmtT81LpAQ,8446
 tests/otrs_models/process_ticket/test_mobile_process_ticket.py,sha256=j3W7ZVQSOVlvLvGpCE3qycCD-v6_PRhrOGAnReQXw9M,5649
 tests/otrs_models/ticket_types/__init__.py,sha256=47DEQpj8HBSa-_TImW-5JCeuQeRkm5NMpJWZG3hSuFU,0
-tests/otrs_models/ticket_types/test_add_data.py,sha256=kaAjyb91eugE1PtGpVaUAKe9pEmwQAUVI5mr9eED4WY,2936
-tests/otrs_models/ticket_types/test_change_email.py,sha256=eJOCwvhB6Rs0wA4nThJt4d8VOlPir6j6L61kWbxfWvM,6244
-tests/otrs_models/ticket_types/test_change_iban.py,sha256=dXyDyd7PaDC3M0haV7dJ8K3XLa6TO7YVcRTGk9A7oqU,3168
-tests/otrs_models/ticket_types/test_change_owner.py,sha256=eebQERzW09vNZ2dkP2wXCS0U5SD0GGXPmlqelAUdKEo,9858
-tests/otrs_models/ticket_types/test_change_personal_email.py,sha256=RA_9_lFMPMoORbIrJqxGqL2Fq_IAZzRT1Vh8qDixTpc,3083
-tests/otrs_models/ticket_types/test_change_tariff.py,sha256=11lmITvkbXn4ZqkdH5wGwWFp0KazhViFFjhwPoOkL8I,17289
-tests/otrs_models/ticket_types/test_change_tariff_adsl_landline.py,sha256=bBZw0zi7jqEgCaqEQPsbQeteFVWQCCNrtpficlgKAaA,4592
-tests/otrs_models/ticket_types/test_change_tariff_adsl_out_landline.py,sha256=c0dO23z3wnEFYQVU27yi9s8tRsB1aUf4YIxWEG48GGc,4609
-tests/otrs_models/ticket_types/test_change_tariff_fiber.py,sha256=K_1qFai00CopyQTEFgltupBYN2rhMh5tJDA_DC01624,6741
+tests/otrs_models/ticket_types/test_add_data.py,sha256=pBiZU9Xg0d0c2sgRx1iPe2Z64Ngx5R_MpjVTK0yA5-Q,2966
+tests/otrs_models/ticket_types/test_change_email.py,sha256=mrefSzO9sefgttu9HfE_ROe1VyYEQ7fPT-Uh8Jqi368,6304
+tests/otrs_models/ticket_types/test_change_iban.py,sha256=uvH8JFkhJM86saB1ohPGYO1_DNO0dIrSYoydqiIyYo4,3198
+tests/otrs_models/ticket_types/test_change_owner.py,sha256=MSeebTtQ_WZcwWmR22WN-eS0bz0jNSiT1PN9Kw7EY2s,9888
+tests/otrs_models/ticket_types/test_change_pack_not_shared_data.py,sha256=F5viARKTpsfI8HtbZmgfyeG84hxNbcC3MT1HHqPBMFQ,2922
+tests/otrs_models/ticket_types/test_change_personal_email.py,sha256=AJa9Mbj-E8kOqbqatFQ8YerTB2RE3SIY6ZSdM9MIXLU,3113
+tests/otrs_models/ticket_types/test_change_tariff.py,sha256=ixSxWBvqWAwiKf7_UfYAiEF2zLGPZ20uxvbzSUyMqJg,17439
+tests/otrs_models/ticket_types/test_change_tariff_adsl_landline.py,sha256=imcUbYUqXQs3o4rW59jRP9NMlmzmT6OoSPymAGaJU0o,4622
+tests/otrs_models/ticket_types/test_change_tariff_adsl_out_landline.py,sha256=7GM5b40Qbo7n5PoE3tKLNL1mRccmAS3mHCeilKeJxNA,4639
+tests/otrs_models/ticket_types/test_change_tariff_fiber.py,sha256=W4jQg5nnZj5wwGReF5S0bK5wXUGmvc5Ud9RHWdfJWQs,6801
 tests/otrs_models/ticket_types/test_change_tariff_mobile_pack.py,sha256=mOitwISCTIKVafY-g5xAnL-tZdCHcL61CCfedxiXSl4,5416
 tests/otrs_models/ticket_types/test_change_tariff_shared_bonds.py,sha256=Mmuai3rMTaBHCmWZCYeDFtx0tH1DiIxwYMUN4pSZFdo,2136
-tests/otrs_models/ticket_types/test_check_coverage.py,sha256=o6fVO52WxvrVahIQNscP7LhcQIe2iEK7q0yI9JT3-3Q,4158
-tests/otrs_models/ticket_types/test_shared_bond.py,sha256=Ha1sCIOkov-u7r7nijNqlSZsXYYNoOGV3pm7Fqx1YcU,3177
-tests/otrs_models/ticket_types/test_we_call_you.py,sha256=0IwtSGLK97iBug6G_0VlYJt6KE8qseqHcKbgdYL2FKc,3698
+tests/otrs_models/ticket_types/test_check_coverage.py,sha256=mZCiGBVJc-MJUNOT1-4kYcnRpA7SACiNxir1mwYc2vM,4200
+tests/otrs_models/ticket_types/test_shared_bond.py,sha256=OqfJKmC23ecfI4mbhBeN2UsUJxawPj1lVnVH8i8q65c,3207
+tests/otrs_models/ticket_types/test_we_call_you.py,sha256=fg3sEwBsgJoKeBrLpgSvh9iwaTkZncEmTzQRh2QAulQ,3740
 tests/responses/__init__.py,sha256=47DEQpj8HBSa-_TImW-5JCeuQeRkm5NMpJWZG3hSuFU,0
 tests/responses/test_ticket_creation.py,sha256=i7Yzps-Kz25Ie1ylr3YAEsUYDMIZTFOvQIpSM2k7lNY,1068
 tests/services/__init__.py,sha256=47DEQpj8HBSa-_TImW-5JCeuQeRkm5NMpJWZG3hSuFU,0
@@ -185,7 +188,7 @@ tests/services/test_update_ticket_with_provider_info.py,sha256=cZUg-hNV4BoMwafbp
 tests/user_management_client/__init__.py,sha256=47DEQpj8HBSa-_TImW-5JCeuQeRkm5NMpJWZG3hSuFU,0
 tests/user_management_client/test_client.py,sha256=088q9H1yf8Hii7zUF17KULqOO-JCxJLsR7vQ8lGHiqg,4410
 tests/user_management_client/test_user_management_response.py,sha256=HCCG7i2f6-ytrRpTzYZHODKCdW-X5GJn-BMVegd5FXg,1539
-otrs_somconnexio-0.6.3.dist-info/METADATA,sha256=YwOdh-jX6Udis8W6iR2qo-ma_KJ2fz38XzGvCUBWMdo,3458
-otrs_somconnexio-0.6.3.dist-info/WHEEL,sha256=fS9sRbCBHs7VFcwJLnLXN1MZRR0_TVTxvXKzOnaSFs8,110
-otrs_somconnexio-0.6.3.dist-info/top_level.txt,sha256=gvMaHGNwusWpSIy-PVyb0CKDIA4-4fXmEVER_2a-OnE,23
-otrs_somconnexio-0.6.3.dist-info/RECORD,,
+otrs_somconnexio-0.6.4.dist-info/METADATA,sha256=w-MO_36kXtUp_reE3UflwybU3NnM62lpfnPKLVxvEbE,3458
+otrs_somconnexio-0.6.4.dist-info/WHEEL,sha256=fS9sRbCBHs7VFcwJLnLXN1MZRR0_TVTxvXKzOnaSFs8,110
+otrs_somconnexio-0.6.4.dist-info/top_level.txt,sha256=gvMaHGNwusWpSIy-PVyb0CKDIA4-4fXmEVER_2a-OnE,23
+otrs_somconnexio-0.6.4.dist-info/RECORD,,

tests/otrs_models/ticket_types/test_add_data.py

@@ -34,6 +34,7 @@ class TestCaseAddDataTicket:
             "Priority": AddDataTicket._get_priority(self),
             "CustomerUser": customer_code,
             "CustomerID": customer_code,
+            "Service": False,
         }
         expected_article_data = {
             "Subject": AddDataTicketConfiguration.subject,

tests/otrs_models/ticket_types/test_change_email.py

@@ -38,6 +38,7 @@ class TestCaseChangeEmailTicket:
             "Priority": ChangeEmailTicket._get_priority(self),
             "CustomerUser": customer_code,
             "CustomerID": customer_code,
+            "Service": False,
         }
         expected_message = "-"
         expected_article_data = {
@@ -114,6 +115,7 @@ class TestCaseChangeEmailTicket:
             "Priority": ChangeEmailTicket._get_priority(self),
             "CustomerUser": customer_code,
             "CustomerID": customer_code,
+            "Service": False,
         }
         expected_message = "-"
         expected_article_data = {

tests/otrs_models/ticket_types/test_change_iban.py

@@ -38,6 +38,7 @@ class TestCaseChangeIbanTicket:
             "Priority": ChangeIbanTicket._get_priority(self),
             "CustomerUser": customer_code,
             "CustomerID": customer_code,
+            "Service": False,
         }
         expected_message = "-"
         expected_article_data = {

tests/otrs_models/ticket_types/test_change_owner.py

@@ -131,6 +131,7 @@ class TestCaseChangeOwnerTicket:
             "Priority": config.priority,
             "CustomerUser": customer_code,
             "CustomerID": customer_code,
+            "Service": False,
         }
 
         ticket = target(username, customer_code, fields_dict).create()

tests/otrs_models/ticket_types/test_change_pack_not_shared_data.py

@@ -0,0 +1,77 @@
+from otrs_somconnexio.otrs_models.configurations.changes.change_pack import (
+    ChangePackNotSharedDataTicketConfiguration,
+)
+from otrs_somconnexio.otrs_models.ticket_types.change_pack_not_shared_data import (
+    ChangePackNotSharedDataTicket,
+)
+
+username = "7456787G"
+customer_code = "1234"
+
+
+class TestCaseChangePackNotSharedDataTicket:
+    def test_create(self, mocker):
+        OTRSClientMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.OTRSClient",
+            return_value=mocker.Mock(),
+        )
+        TicketMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.Ticket",
+            return_value=mocker.Mock(),
+        )
+        ArticleMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.Article",
+            return_value=mocker.Mock(),
+        )
+        DynamicFieldMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.DynamicField",
+            return_value=mocker.Mock(),
+        )
+
+        expected_ticket_data = {
+            "Title": ChangePackNotSharedDataTicketConfiguration.subject,
+            "QueueID": ChangePackNotSharedDataTicketConfiguration.queue_id,
+            "State": ChangePackNotSharedDataTicket._get_state(self),
+            "Type": ChangePackNotSharedDataTicket._get_type(self),
+            "Priority": ChangePackNotSharedDataTicket._get_priority(self),
+            "CustomerUser": customer_code,
+            "CustomerID": customer_code,
+            "Service": ChangePackNotSharedDataTicketConfiguration.service,
+        }
+        expected_article_data = {
+            "Subject": ChangePackNotSharedDataTicketConfiguration.subject,
+            "Body": "-",
+        }
+
+        fields_dict = {
+            "selected_subscriptions": ["111", "222"],
+            "fiber_without_landline": True,
+        }
+
+        ChangePackNotSharedDataTicket(
+            username,
+            customer_code,
+            fields_dict,
+        ).create()
+
+        TicketMock.assert_called_once_with(expected_ticket_data)
+        ArticleMock.assert_called_once_with(expected_article_data)
+        calls = [
+            mocker.call(
+                "ProcessManagementProcessID",
+                ChangePackNotSharedDataTicketConfiguration.process_id,
+            ),
+            mocker.call(
+                "ProcessManagementActivityID",
+                ChangePackNotSharedDataTicketConfiguration.activity_id,
+            ),
+            mocker.call("refOdooContract", "111;222"),
+            mocker.call("fibraSenseFix", "1"),
+        ]
+        DynamicFieldMock.assert_has_calls(calls)
+        OTRSClientMock.return_value.create_otrs_process_ticket.assert_called_once_with(  # noqa
+            TicketMock.return_value,
+            article=ArticleMock.return_value,
+            dynamic_fields=[mocker.ANY for call in calls],
+            attachments=None,
+        )

tests/otrs_models/ticket_types/test_change_personal_email.py

@@ -38,6 +38,7 @@ class TestCaseChangePersonalEmail:
             "Priority": ChangePersonalEmailTicket._get_priority(self),
             "CustomerUser": customer_code,
             "CustomerID": customer_code,
+            "Service": False,
         }
         expected_article_data = {
             "Subject": ChangeEmailPersonalConfiguration.subject,

tests/otrs_models/ticket_types/test_change_tariff.py

@@ -46,6 +46,7 @@ class TestCaseChangeTariffTicket:
             "Priority": ChangeTariffTicketConfiguration.priority,
             "CustomerUser": customer_code,
             "CustomerID": customer_code,
+            "Service": False,
         }
         expected_article_data = {
             "Subject": "Sol·licitud Canvi de tarifa oficina virtual",
@@ -123,6 +124,7 @@ class TestCaseChangeTariffTicket:
             "Priority": ChangeTariffTicketConfiguration.priority,
             "CustomerUser": customer_code,
             "CustomerID": customer_code,
+            "Service": False,
         }
         expected_article_data = {
             "Subject": "Sol·licitud Canvi de tarifa oficina virtual",
@@ -202,6 +204,7 @@ class TestCaseChangeTariffExceptionalTicket:
             "Priority": ChangeTariffExceptionalTicketConfiguration.priority,
             "CustomerUser": customer_code,
             "CustomerID": customer_code,
+            "Service": False,
         }
         expected_article_data = {
             "Subject": "Sol·licitud Canvi de tarifa excepcional",
@@ -287,6 +290,7 @@ class TestCaseChangeTariffMobilePackTicket:
             "Priority": ChangeTariffTicketConfiguration.priority,
             "CustomerUser": customer_code,
             "CustomerID": customer_code,
+            "Service": False,
         }
         expected_article_data = {
             "Subject": "Sol·licitud canvi de tarifa pack apinyades",
@@ -375,6 +379,7 @@ class TestCaseChangeTariffSharedBondTicket:
             "Priority": ChangeTariffSharedBondTicketConfiguration.priority,
             "CustomerUser": customer_code,
             "CustomerID": customer_code,
+            "Service": False,
         }
         expected_article_data = {
             "Subject": "Sol·licitud canvi de tarifa pack amb dades compartides",

tests/otrs_models/ticket_types/test_change_tariff_adsl_landline.py

@@ -37,6 +37,7 @@ class TestCaseChangeTariffAdslLandlineTicket:
             "Priority": ChangeTariffLandLineADSL._get_priority(self),
             "CustomerUser": customer_code,
             "CustomerID": customer_code,
+            "Service": False,
         }
         expected_article_data = {
             "Subject": ChangeTariffTicketAdslLandlineConfig.subject,

tests/otrs_models/ticket_types/test_change_tariff_adsl_out_landline.py

@@ -37,6 +37,7 @@ class TestCaseChangeTariffAdslOutLandlineTicket:
             "Priority": ChangeTariffOutLandLineADSL._get_priority(self),
             "CustomerUser": customer_code,
             "CustomerID": customer_code,
+            "Service": False,
         }
         expected_article_data = {
             "Subject": ChangeTariffTicketAdslOutLandlineConfig.subject,

tests/otrs_models/ticket_types/test_change_tariff_fiber.py

@@ -36,6 +36,7 @@ class TestCaseChangeTariffFiberTicket:
             "Priority": ChangeTariffTicketFiber._get_priority(self),
             "CustomerUser": customer_code,
             "CustomerID": customer_code,
+            "Service": False,
         }
         expected_article_data = {
             "Subject": ChangeTariffTicketFiberConfiguration.subject,
@@ -117,6 +118,7 @@ class TestCaseChangeTariffFiberTicket:
             "Priority": ChangeTariffTicketFiber._get_priority(self),
             "CustomerUser": customer_code,
             "CustomerID": customer_code,
+            "Service": False,
         }
         expected_article_data = {
             "Subject": ChangeTariffTicketFiberConfiguration.subject,

tests/otrs_models/ticket_types/test_check_coverage.py

@@ -62,6 +62,7 @@ class TestCaseCheckCoverage:
             "Priority": config.priority,
             "CustomerUser": "customer",
             "CustomerID": "customer",
+            "Service": "Oficina Virtual",
         }
         expected_article_data = {
             "Subject": config.subject,

tests/otrs_models/ticket_types/test_shared_bond.py

@@ -20,6 +20,7 @@ class TestCaseChangeSharedBondTicket:
             "Priority": configuration.priority,
             "CustomerUser": customer_code,
             "CustomerID": customer_code,
+            "Service": False,
         }
         expected_article_data = {
             "Subject": "Sol·licitud Canvi d'abonament compartit oficina virtual",

tests/otrs_models/ticket_types/test_we_call_you.py

@@ -70,6 +70,7 @@ class TestCaseWeCallYou:
             "Priority": config.priority,
             "CustomerUser": "customer",
             "CustomerID": "customer",
+            "Service": "Oficina Virtual",
         }
         expected_article_data = {
             "Subject": config.subject,