odoo-addon-helpdesk-mgmt-fieldservice 16.0.1.1.0__py3-none-any.whl → 18.0.1.1.1__py3-none-any.whl

odoo/addons/helpdesk_mgmt_fieldservice/README.rst

@@ -11,7 +11,7 @@ Helpdesk Mgmt Fieldservice
    !! This file is generated by oca-gen-addon-readme !!
    !! changes will be overwritten.                   !!
    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
-   !! source digest: sha256:b43f0685d59737ce8e7c6445a0ffc51a0a1955b201c9baa7fbc1ff7b369e3bdb
+   !! source digest: sha256:041e7dac489cc997db4823a8a824b64038532caeb114a49493f75ccfd48b57d7
    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 
 .. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
@@ -21,18 +21,19 @@ Helpdesk Mgmt Fieldservice
     :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
     :alt: License: AGPL-3
 .. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
-    :target: https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_fieldservice
+    :target: https://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt_fieldservice
     :alt: OCA/helpdesk
 .. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
-    :target: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt_fieldservice
+    :target: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt_fieldservice
     :alt: Translate me on Weblate
 .. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
-    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=16.0
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=18.0
     :alt: Try me on Runboat
 
 |badge1| |badge2| |badge3| |badge4| |badge5|
 
-This module allows the helpdesk user to track the status of related service orders.
+This module allows the helpdesk user to track the status of related
+service orders.
 
 **Table of contents**
 
@@ -44,7 +45,7 @@ Installation
 
 To install this module, you need to:
 
-* Install helpdesk_mgmt_fieldservice
+- Install helpdesk_mgmt_fieldservice
 
 Configuration
 =============
@@ -54,18 +55,25 @@ There is no need to do anything to configure this module
 Usage
 =====
 
-* Go to Helpdesk
-* Create or select a ticket
-* In the "Service Orders" tab, you can create service orders for the FSM team
+- Go to Helpdesk
+- Create or select a ticket
+- In the "Service Orders" tab, you can create service orders for the FSM
+  team
 
 To close a ticket, all the related service orders must be closed.
 
+Known issues / Roadmap
+======================
+
+
+
 Changelog
 =========
 
 12.0.1.0.0 (2016-06-19)
-~~~~~~~~~~~~~~~~~~~~~~~
-* [ADD] Add this module OCA/helpdesk project
+-----------------------
+
+- [ADD] Add this module OCA/helpdesk project
 
 Bug Tracker
 ===========
@@ -73,7 +81,7 @@ Bug Tracker
 Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
 In case of trouble, please check there if your issue has already been reported.
 If you spotted it first, help us to smash it by providing a detailed and welcomed
-`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_fieldservice%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_fieldservice%0Aversion:%2018.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
 
 Do not contact contributors directly about support or help with technical issues.
 
@@ -81,21 +89,23 @@ Credits
 =======
 
 Authors
-~~~~~~~
+-------
 
 * Open Source Integrators
 * Escodoo
 
 Contributors
-~~~~~~~~~~~~
+------------
 
-* Bhavesh Odedra <bodedra@opensourceintegrators.com>
-* Open Source Integrators <contact@opensourceintegrators.com>
-* Serpent Consulting Services Pvt. Ltd. <support@serpentcs.com>
-* Marcel Savegnago <marcel.savegnago@escodoo.com.br>
+- Bhavesh Odedra <bodedra@opensourceintegrators.com>
+- Open Source Integrators <contact@opensourceintegrators.com>
+- Serpent Consulting Services Pvt. Ltd. <support@serpentcs.com>
+- Marcel Savegnago <marcel.savegnago@escodoo.com.br>
+- Italo Lopes <italo.lopes@camptocamp.com>
+- Iván Todorovich <ivan.todorovich@camptocamp.com>
 
 Maintainers
-~~~~~~~~~~~
+-----------
 
 This module is maintained by the OCA.
 
@@ -107,6 +117,6 @@ OCA, or the Odoo Community Association, is a nonprofit organization whose
 mission is to support the collaborative development of Odoo features and
 promote its widespread use.
 
-This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_fieldservice>`_ project on GitHub.
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt_fieldservice>`_ project on GitHub.
 
 You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

odoo/addons/helpdesk_mgmt_fieldservice/__manifest__.py

@@ -5,7 +5,7 @@
     "name": "Helpdesk Mgmt Fieldservice",
     "summary": """
         Create service orders from a ticket""",
-    "version": "16.0.1.1.0",
+    "version": "18.0.1.1.1",
     "license": "AGPL-3",
     "author": "Open Source Integrators, "
     "Escodoo, "

odoo/addons/helpdesk_mgmt_fieldservice/i18n/helpdesk_mgmt_fieldservice.pot

@@ -4,7 +4,7 @@
 #
 msgid ""
 msgstr ""
-"Project-Id-Version: Odoo Server 16.0\n"
+"Project-Id-Version: Odoo Server 18.0\n"
 "Report-Msgid-Bugs-To: \n"
 "Last-Translator: \n"
 "Language-Team: \n"
@@ -18,11 +18,6 @@ msgstr ""
 msgid "# Tickets"
 msgstr ""
 
-#. module: helpdesk_mgmt_fieldservice
-#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__all_partners
-msgid "All Partners"
-msgstr ""
-
 #. module: helpdesk_mgmt_fieldservice
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.fsm_order_close_wizard_view_form
 msgid "Cancel"
@@ -38,21 +33,11 @@ msgstr ""
 msgid "Closed FSM Orders"
 msgstr ""
 
-#. module: helpdesk_mgmt_fieldservice
-#: model:ir.model,name:helpdesk_mgmt_fieldservice.model_res_partner
-msgid "Contact"
-msgstr ""
-
 #. module: helpdesk_mgmt_fieldservice
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_view_service_request_form
 msgid "Create FSM Order"
 msgstr ""
 
-#. module: helpdesk_mgmt_fieldservice
-#: model_terms:ir.actions.act_window,help:helpdesk_mgmt_fieldservice.action_fsm_location_ticket
-msgid "Create Helpdesk Tickets"
-msgstr ""
-
 #. module: helpdesk_mgmt_fieldservice
 #: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__create_uid
 msgid "Created by"
@@ -104,7 +89,7 @@ msgid "Helpdesk Ticket"
 msgstr ""
 
 #. module: helpdesk_mgmt_fieldservice
-#: model:ir.actions.act_window,name:helpdesk_mgmt_fieldservice.action_fsm_location_ticket
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_location__ticket_ids
 msgid "Helpdesk Tickets"
 msgstr ""
 
@@ -113,11 +98,6 @@ msgstr ""
 msgid "ID"
 msgstr ""
 
-#. module: helpdesk_mgmt_fieldservice
-#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard____last_update
-msgid "Last Modified on"
-msgstr ""
-
 #. module: helpdesk_mgmt_fieldservice
 #: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__write_uid
 msgid "Last Updated by"
@@ -128,25 +108,9 @@ msgstr ""
 msgid "Last Updated on"
 msgstr ""
 
-#. module: helpdesk_mgmt_fieldservice
-#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_view_service_request_form
-msgid "Open"
-msgstr ""
-
-#. module: helpdesk_mgmt_fieldservice
-#: model:ir.ui.menu,name:helpdesk_mgmt_fieldservice.menu_helpdesk_op
-msgid "Operations"
-msgstr ""
-
-#. module: helpdesk_mgmt_fieldservice
-#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__partner_domain
-msgid "Partner Domain"
-msgstr ""
-
 #. module: helpdesk_mgmt_fieldservice
 #. odoo-python
 #: code:addons/helpdesk_mgmt_fieldservice/models/helpdesk_ticket.py:0
-#, python-format
 msgid "Please complete all service orders related to this ticket to close it."
 msgstr ""
 
@@ -159,7 +123,6 @@ msgstr ""
 
 #. module: helpdesk_mgmt_fieldservice
 #: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__fsm_order_ids
-#: model:ir.ui.menu,name:helpdesk_mgmt_fieldservice.menu_helpdesk_fsm_order
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_view_service_request_form
 msgid "Service Orders"
 msgstr ""

odoo/addons/helpdesk_mgmt_fieldservice/i18n/it.po

@@ -6,7 +6,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Odoo Server 14.0\n"
 "Report-Msgid-Bugs-To: \n"
-"PO-Revision-Date: 2024-04-29 16:35+0000\n"
+"PO-Revision-Date: 2025-05-16 09:23+0000\n"
 "Last-Translator: mymage <stefano.consolaro@mymage.it>\n"
 "Language-Team: none\n"
 "Language: it\n"
@@ -14,7 +14,7 @@ msgstr ""
 "Content-Type: text/plain; charset=UTF-8\n"
 "Content-Transfer-Encoding: \n"
 "Plural-Forms: nplurals=2; plural=n != 1;\n"
-"X-Generator: Weblate 4.17\n"
+"X-Generator: Weblate 5.10.4\n"
 
 #. module: helpdesk_mgmt_fieldservice
 #: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_location__ticket_count
@@ -49,7 +49,7 @@ msgstr "Chiudi ordini FSM"
 #. module: helpdesk_mgmt_fieldservice
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_view_service_request_form
 msgid "Create FSM Order"
-msgstr "Crea ordini FSM"
+msgstr "Crea ordine FSM"
 
 #. module: helpdesk_mgmt_fieldservice
 #: model_terms:ir.actions.act_window,help:helpdesk_mgmt_fieldservice.action_fsm_location_ticket
@@ -91,17 +91,17 @@ msgstr "Località FSM"
 #. module: helpdesk_mgmt_fieldservice
 #: model:ir.model,name:helpdesk_mgmt_fieldservice.model_fsm_location
 msgid "Field Service Location"
-msgstr "Località di assistenza sul campo"
+msgstr "Località assistenza sul campo"
 
 #. module: helpdesk_mgmt_fieldservice
 #: model:ir.model,name:helpdesk_mgmt_fieldservice.model_fsm_order
 msgid "Field Service Order"
-msgstr "Ordine di assistenza sul campo"
+msgstr "Ordine assistenza sul campo"
 
 #. module: helpdesk_mgmt_fieldservice
 #: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__team_id
 msgid "Helpdesk Team"
-msgstr "Team Helpdesk"
+msgstr "Team assistenza clienti"
 
 #. module: helpdesk_mgmt_fieldservice
 #: model:ir.model,name:helpdesk_mgmt_fieldservice.model_helpdesk_ticket
@@ -205,7 +205,7 @@ msgstr "Risoluzione ticket"
 #. module: helpdesk_mgmt_fieldservice
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.fsm_order_close_wizard_view_form
 msgid "Ticket Stage"
-msgstr "Fase Ticket"
+msgstr "Fase ticket"
 
 #. module: helpdesk_mgmt_fieldservice
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.view_fsm_location_ticket_form

odoo/addons/helpdesk_mgmt_fieldservice/models/__init__.py

@@ -1,6 +1,3 @@
-# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
-
 from . import fsm_location
 from . import fsm_order
 from . import helpdesk_ticket
-from . import res_partner

odoo/addons/helpdesk_mgmt_fieldservice/models/fsm_location.py

@@ -8,30 +8,40 @@ from odoo import fields, models
 class FSMLocation(models.Model):
     _inherit = "fsm.location"
 
-    ticket_count = fields.Integer(compute="_compute_ticket_count", string="# Tickets")
+    ticket_count = fields.Integer(
+        compute="_compute_ticket_count",
+        string="# Tickets",
+    )
+    ticket_ids = fields.One2many(
+        "helpdesk.ticket",
+        "fsm_location_id",
+        string="Helpdesk Tickets",
+        readonly=True,
+    )
 
     def _compute_ticket_count(self):
-        for location in self:
-            location.ticket_count = self.env["helpdesk.ticket"].search_count(
-                [("fsm_location_id", "=", location.id)]
+        counts = dict(
+            self.env["helpdesk.ticket"]._read_group(
+                domain=[("fsm_location_id", "in", self.ids)],
+                groupby=["fsm_location_id"],
+                aggregates=["__count"],
             )
+        )
+        for rec in self:
+            rec.ticket_count = counts.get(rec, 0)
 
     def action_view_ticket(self):
-        ticket_ids = self.env["helpdesk.ticket"].search(
-            [("fsm_location_id", "=", self.id)]
-        )
         action = self.env["ir.actions.actions"]._for_xml_id(
-            "helpdesk_mgmt_fieldservice.action_fsm_location_ticket"
+            "helpdesk_mgmt.helpdesk_ticket_action"
         )
-        action["context"] = {}
-        if len(ticket_ids) == 1:
-            action["views"] = [
-                (self.env.ref("helpdesk_mgmt.ticket_view_form").id, "form")
-            ]
-            action["res_id"] = ticket_ids.ids[0]
+        action["context"] = {
+            "search_default_open": 1,
+            "default_fsm_location_id": len(self) == 1 and self.id,
+            "default_partner_id": len(self.partner_id) == 1 and self.partner_id.id,
+        }
+        if len(self.ticket_ids) == 1:
+            action["views"] = [(False, "form")]
+            action["res_id"] = self.ticket_ids.id
         else:
-            action["domain"] = [("id", "in", ticket_ids.ids)]
-            action["context"].update(
-                {"search_default_is_open": 1, "default_fsm_location_id": self.id}
-            )
+            action["domain"] = [("fsm_location_id", "in", self.ids)]
         return action

odoo/addons/helpdesk_mgmt_fieldservice/models/fsm_order.py

@@ -29,18 +29,3 @@ class FSMOrder(models.Model):
                 },
             }
         return res
-
-    def action_view_order(self):
-        """
-        This function returns an action that displays a full FSM Order
-        form when viewing an FSM Order from a ticket.
-        """
-        action = self.env["ir.actions.actions"]._for_xml_id(
-            "fieldservice.action_fsm_operation_order"
-        )
-        order = self.env["fsm.order"].search([("id", "=", self.id)])
-        action["views"] = [
-            (self.env.ref("fieldservice." + "fsm_order_form").id, "form")
-        ]
-        action["res_id"] = order.id
-        return action

odoo/addons/helpdesk_mgmt_fieldservice/models/helpdesk_ticket.py

@@ -2,19 +2,23 @@
 # Copyright (C) 2020 - TODAY, Marcel Savegnago - Escodoo
 # License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
 
-from odoo import _, api, fields, models
+from odoo import api, fields, models
 from odoo.exceptions import ValidationError
+from odoo.tools import html2plaintext
 
 
 class HelpdeskTicket(models.Model):
     _inherit = "helpdesk.ticket"
 
     fsm_order_ids = fields.One2many("fsm.order", "ticket_id", string="Service Orders")
-    fsm_location_id = fields.Many2one("fsm.location", string="FSM Location")
+    fsm_location_id = fields.Many2one(
+        "fsm.location",
+        string="FSM Location",
+        compute="_compute_fsm_location_id",
+        store=True,
+        readonly=False,
+    )
     resolution = fields.Text()
-    # these fields are needed to obtain depreciation of onchange in v14
-    partner_domain = fields.Integer(compute="_compute_partner_domain")
-    all_partners = fields.Boolean(compute="_compute_partner_domain")
 
     @api.constrains("stage_id")
     def _validate_stage_fields(self):
@@ -25,40 +29,30 @@ class HelpdeskTicket(models.Model):
                 and not all(rec.fsm_order_ids.mapped("stage_id.is_closed"))
             ):
                 raise ValidationError(
-                    _(
+                    self.env._(
                         "Please complete all service orders "
                         "related to this ticket to close it."
                     )
                 )
 
-    def _location_contact_fill(self, loc):
-        """loc is a boolean that lets us know if this is coming from the
-        partner onchange or the location onchange"""
-        if loc:
-            if self.fsm_location_id and self.partner_id:
-                if self.partner_id.service_location_id != self.fsm_location_id:
-                    self.partner_id = False
-        else:
-            if self.partner_id:
-                if not self.fsm_location_id:
-                    self.fsm_location_id = self.partner_id.service_location_id
-
-    # Updating domain via onchange is deprecated in odoo v14
-    @api.depends("fsm_location_id")
-    def _compute_partner_domain(self):
+    @api.depends("partner_id")
+    def _compute_fsm_location_id(self):
+        # When changing the partner, the default service location is set
+        # Unless the existing location is valid for the new partner
         for rec in self:
-            rec.partner_domain = False
-            rec.all_partners = True
-            if rec.fsm_location_id:
-                rec._location_contact_fill(True)
-                if rec.fsm_location_id and not rec.partner_id:
-                    rec.partner_domain = rec.fsm_location_id.id
-                    rec.all_partners = False
-
-    @api.onchange("partner_id")
-    def _onchange_partner_id_location(self):
-        if self.partner_id:
-            self._location_contact_fill(False)
+            if not rec.partner_id:
+                continue
+            if (
+                rec.partner_id.commercial_partner_id
+                == rec.fsm_location_id.commercial_partner_id
+            ):
+                continue
+            if rec.partner_id.service_location_id:
+                rec.fsm_location_id = rec.partner_id.service_location_id
+            elif rec.partner_id.commercial_partner_id.service_location_id:
+                rec.fsm_location_id = (
+                    rec.partner_id.commercial_partner_id.service_location_id
+                )
 
     def action_create_order(self):
         """
@@ -73,6 +67,7 @@ class HelpdeskTicket(models.Model):
             "default_ticket_id": self.id,
             "default_priority": self.priority,
             "default_location_id": self.fsm_location_id.id,
+            "default_description": html2plaintext(self.description).strip(),
         }
         res = self.env.ref("fieldservice.fsm_order_form", False)
         action["views"] = [(res and res.id or False, "form")]

odoo/addons/helpdesk_mgmt_fieldservice/readme/CONTRIBUTORS.md

@@ -0,0 +1,6 @@
+- Bhavesh Odedra \<<bodedra@opensourceintegrators.com>\>
+- Open Source Integrators \<<contact@opensourceintegrators.com>\>
+- Serpent Consulting Services Pvt. Ltd. \<<support@serpentcs.com>\>
+- Marcel Savegnago \<<marcel.savegnago@escodoo.com.br>\>
+- Italo Lopes \<<italo.lopes@camptocamp.com>\>
+- Iván Todorovich \<<ivan.todorovich@camptocamp.com>\>

odoo/addons/helpdesk_mgmt_fieldservice/readme/{DESCRIPTION.rst → DESCRIPTION.md}

@@ -1 +1,2 @@
-This module allows the helpdesk user to track the status of related service orders.
+This module allows the helpdesk user to track the status of related
+service orders.

odoo/addons/helpdesk_mgmt_fieldservice/readme/HISTORY.md

@@ -0,0 +1,3 @@
+## 12.0.1.0.0 (2016-06-19)
+
+- \[ADD\] Add this module OCA/helpdesk project

odoo/addons/helpdesk_mgmt_fieldservice/readme/{INSTALL.rst → INSTALL.md}

@@ -1,3 +1,3 @@
 To install this module, you need to:
 
-* Install helpdesk_mgmt_fieldservice
+- Install helpdesk_mgmt_fieldservice

odoo/addons/helpdesk_mgmt_fieldservice/readme/ROADMAP.md

@@ -0,0 +1 @@
+

odoo/addons/helpdesk_mgmt_fieldservice/readme/USAGE.md

@@ -0,0 +1,6 @@
+- Go to Helpdesk
+- Create or select a ticket
+- In the "Service Orders" tab, you can create service orders for the FSM
+  team
+
+To close a ticket, all the related service orders must be closed.

odoo/addons/helpdesk_mgmt_fieldservice/static/description/index.html

@@ -372,25 +372,27 @@ ul.auto-toc {
 !! This file is generated by oca-gen-addon-readme !!
 !! changes will be overwritten.                   !!
 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
-!! source digest: sha256:b43f0685d59737ce8e7c6445a0ffc51a0a1955b201c9baa7fbc1ff7b369e3bdb
+!! source digest: sha256:041e7dac489cc997db4823a8a824b64038532caeb114a49493f75ccfd48b57d7
 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -->
-<p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/license-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_fieldservice"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external image-reference" href="https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt_fieldservice"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external image-reference" href="https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&amp;target_branch=16.0"><img alt="Try me on Runboat" src="https://img.shields.io/badge/runboat-Try%20me-875A7B.png" /></a></p>
-<p>This module allows the helpdesk user to track the status of related service orders.</p>
+<p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/license-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt_fieldservice"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external image-reference" href="https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt_fieldservice"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external image-reference" href="https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&amp;target_branch=18.0"><img alt="Try me on Runboat" src="https://img.shields.io/badge/runboat-Try%20me-875A7B.png" /></a></p>
+<p>This module allows the helpdesk user to track the status of related
+service orders.</p>
 <p><strong>Table of contents</strong></p>
 <div class="contents local topic" id="contents">
 <ul class="simple">
 <li><a class="reference internal" href="#installation" id="toc-entry-1">Installation</a></li>
 <li><a class="reference internal" href="#configuration" id="toc-entry-2">Configuration</a></li>
 <li><a class="reference internal" href="#usage" id="toc-entry-3">Usage</a></li>
-<li><a class="reference internal" href="#changelog" id="toc-entry-4">Changelog</a><ul>
-<li><a class="reference internal" href="#section-1" id="toc-entry-5">12.0.1.0.0 (2016-06-19)</a></li>
+<li><a class="reference internal" href="#known-issues-roadmap" id="toc-entry-4">Known issues / Roadmap</a></li>
+<li><a class="reference internal" href="#changelog" id="toc-entry-5">Changelog</a><ul>
+<li><a class="reference internal" href="#section-1" id="toc-entry-6">12.0.1.0.0 (2016-06-19)</a></li>
 </ul>
 </li>
-<li><a class="reference internal" href="#bug-tracker" id="toc-entry-6">Bug Tracker</a></li>
-<li><a class="reference internal" href="#credits" id="toc-entry-7">Credits</a><ul>
-<li><a class="reference internal" href="#authors" id="toc-entry-8">Authors</a></li>
-<li><a class="reference internal" href="#contributors" id="toc-entry-9">Contributors</a></li>
-<li><a class="reference internal" href="#maintainers" id="toc-entry-10">Maintainers</a></li>
+<li><a class="reference internal" href="#bug-tracker" id="toc-entry-7">Bug Tracker</a></li>
+<li><a class="reference internal" href="#credits" id="toc-entry-8">Credits</a><ul>
+<li><a class="reference internal" href="#authors" id="toc-entry-9">Authors</a></li>
+<li><a class="reference internal" href="#contributors" id="toc-entry-10">Contributors</a></li>
+<li><a class="reference internal" href="#maintainers" id="toc-entry-11">Maintainers</a></li>
 </ul>
 </li>
 </ul>
@@ -411,47 +413,53 @@ ul.auto-toc {
 <ul class="simple">
 <li>Go to Helpdesk</li>
 <li>Create or select a ticket</li>
-<li>In the “Service Orders” tab, you can create service orders for the FSM team</li>
+<li>In the “Service Orders” tab, you can create service orders for the FSM
+team</li>
 </ul>
 <p>To close a ticket, all the related service orders must be closed.</p>
 </div>
+<div class="section" id="known-issues-roadmap">
+<h2><a class="toc-backref" href="#toc-entry-4">Known issues / Roadmap</a></h2>
+</div>
 <div class="section" id="changelog">
-<h2><a class="toc-backref" href="#toc-entry-4">Changelog</a></h2>
+<h2><a class="toc-backref" href="#toc-entry-5">Changelog</a></h2>
 <div class="section" id="section-1">
-<h3><a class="toc-backref" href="#toc-entry-5">12.0.1.0.0 (2016-06-19)</a></h3>
+<h3><a class="toc-backref" href="#toc-entry-6">12.0.1.0.0 (2016-06-19)</a></h3>
 <ul class="simple">
 <li>[ADD] Add this module OCA/helpdesk project</li>
 </ul>
 </div>
 </div>
 <div class="section" id="bug-tracker">
-<h2><a class="toc-backref" href="#toc-entry-6">Bug Tracker</a></h2>
+<h2><a class="toc-backref" href="#toc-entry-7">Bug Tracker</a></h2>
 <p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/helpdesk/issues">GitHub Issues</a>.
 In case of trouble, please check there if your issue has already been reported.
 If you spotted it first, help us to smash it by providing a detailed and welcomed
-<a class="reference external" href="https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_fieldservice%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p>
+<a class="reference external" href="https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_fieldservice%0Aversion:%2018.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p>
 <p>Do not contact contributors directly about support or help with technical issues.</p>
 </div>
 <div class="section" id="credits">
-<h2><a class="toc-backref" href="#toc-entry-7">Credits</a></h2>
+<h2><a class="toc-backref" href="#toc-entry-8">Credits</a></h2>
 <div class="section" id="authors">
-<h3><a class="toc-backref" href="#toc-entry-8">Authors</a></h3>
+<h3><a class="toc-backref" href="#toc-entry-9">Authors</a></h3>
 <ul class="simple">
 <li>Open Source Integrators</li>
 <li>Escodoo</li>
 </ul>
 </div>
 <div class="section" id="contributors">
-<h3><a class="toc-backref" href="#toc-entry-9">Contributors</a></h3>
+<h3><a class="toc-backref" href="#toc-entry-10">Contributors</a></h3>
 <ul class="simple">
 <li>Bhavesh Odedra &lt;<a class="reference external" href="mailto:bodedra&#64;opensourceintegrators.com">bodedra&#64;opensourceintegrators.com</a>&gt;</li>
 <li>Open Source Integrators &lt;<a class="reference external" href="mailto:contact&#64;opensourceintegrators.com">contact&#64;opensourceintegrators.com</a>&gt;</li>
 <li>Serpent Consulting Services Pvt. Ltd. &lt;<a class="reference external" href="mailto:support&#64;serpentcs.com">support&#64;serpentcs.com</a>&gt;</li>
 <li>Marcel Savegnago &lt;<a class="reference external" href="mailto:marcel.savegnago&#64;escodoo.com.br">marcel.savegnago&#64;escodoo.com.br</a>&gt;</li>
+<li>Italo Lopes &lt;<a class="reference external" href="mailto:italo.lopes&#64;camptocamp.com">italo.lopes&#64;camptocamp.com</a>&gt;</li>
+<li>Iván Todorovich &lt;<a class="reference external" href="mailto:ivan.todorovich&#64;camptocamp.com">ivan.todorovich&#64;camptocamp.com</a>&gt;</li>
 </ul>
 </div>
 <div class="section" id="maintainers">
-<h3><a class="toc-backref" href="#toc-entry-10">Maintainers</a></h3>
+<h3><a class="toc-backref" href="#toc-entry-11">Maintainers</a></h3>
 <p>This module is maintained by the OCA.</p>
 <a class="reference external image-reference" href="https://odoo-community.org">
 <img alt="Odoo Community Association" src="https://odoo-community.org/logo.png" />
@@ -459,7 +467,7 @@ If you spotted it first, help us to smash it by providing a detailed and welcome
 <p>OCA, or the Odoo Community Association, is a nonprofit organization whose
 mission is to support the collaborative development of Odoo features and
 promote its widespread use.</p>
-<p>This module is part of the <a class="reference external" href="https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_fieldservice">OCA/helpdesk</a> project on GitHub.</p>
+<p>This module is part of the <a class="reference external" href="https://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt_fieldservice">OCA/helpdesk</a> project on GitHub.</p>
 <p>You are welcome to contribute. To learn how please visit <a class="reference external" href="https://odoo-community.org/page/Contribute">https://odoo-community.org/page/Contribute</a>.</p>
 </div>
 </div>