google-api-python-client 2.194.0__py3-none-any.whl → 2.196.0__py3-none-any.whl

googleapiclient/discovery_cache/documents/contactcenterinsights.v1.json

@@ -193,6 +193,34 @@
 "https://www.googleapis.com/auth/cloud-platform"
 ]
 },
+"diagnoseConversations": {
+"description": "Analyzes conversation data using specialized agentic workflows, such as ReAct, to diagnose issues and provide insights.",
+"flatPath": "v1/projects/{projectsId}/locations/{locationsId}:diagnoseConversations",
+"httpMethod": "POST",
+"id": "contactcenterinsights.projects.locations.diagnoseConversations",
+"parameterOrder": [
+"parent"
+],
+"parameters": {
+"parent": {
+"description": "Required. The parent resource where the analysis will be performed.",
+"location": "path",
+"pattern": "^projects/[^/]+/locations/[^/]+$",
+"required": true,
+"type": "string"
+}
+},
+"path": "v1/{+parent}:diagnoseConversations",
+"request": {
+"$ref": "GoogleCloudContactcenterinsightsV1DiagnoseConversationsRequest"
+},
+"response": {
+"$ref": "GoogleLongrunningOperation"
+},
+"scopes": [
+"https://www.googleapis.com/auth/cloud-platform"
+]
+},
 "generativeInsights": {
 "description": "Natural language based Insights which powers the next generation of dashboards in Insights. Next generation of QueryMetrics.",
 "flatPath": "v1/projects/{projectsId}/locations/{locationsId}:generativeInsights",
@@ -4479,6 +4507,101 @@
 }
 }
 },
+"diagnostics": {
+"methods": {
+"delete": {
+"description": "Deletes a diagnostic.",
+"flatPath": "v1/projects/{projectsId}/locations/{locationsId}/diagnostics/{diagnosticsId}",
+"httpMethod": "DELETE",
+"id": "contactcenterinsights.projects.locations.diagnostics.delete",
+"parameterOrder": [
+"name"
+],
+"parameters": {
+"name": {
+"description": "Required. The name of the diagnostic to delete.",
+"location": "path",
+"pattern": "^projects/[^/]+/locations/[^/]+/diagnostics/[^/]+$",
+"required": true,
+"type": "string"
+}
+},
+"path": "v1/{+name}",
+"response": {
+"$ref": "GoogleProtobufEmpty"
+},
+"scopes": [
+"https://www.googleapis.com/auth/cloud-platform"
+]
+},
+"get": {
+"description": "Gets a diagnostic.",
+"flatPath": "v1/projects/{projectsId}/locations/{locationsId}/diagnostics/{diagnosticsId}",
+"httpMethod": "GET",
+"id": "contactcenterinsights.projects.locations.diagnostics.get",
+"parameterOrder": [
+"name"
+],
+"parameters": {
+"name": {
+"description": "Required. The name of the diagnostic to retrieve.",
+"location": "path",
+"pattern": "^projects/[^/]+/locations/[^/]+/diagnostics/[^/]+$",
+"required": true,
+"type": "string"
+}
+},
+"path": "v1/{+name}",
+"response": {
+"$ref": "GoogleCloudContactcenterinsightsV1Diagnostic"
+},
+"scopes": [
+"https://www.googleapis.com/auth/cloud-platform"
+]
+},
+"list": {
+"description": "Lists diagnostics.",
+"flatPath": "v1/projects/{projectsId}/locations/{locationsId}/diagnostics",
+"httpMethod": "GET",
+"id": "contactcenterinsights.projects.locations.diagnostics.list",
+"parameterOrder": [
+"parent"
+],
+"parameters": {
+"filter": {
+"description": "Optional. A filter to apply to the list (e.g. `create_time > \"2023-01-01T00:00:00Z\"`).",
+"location": "query",
+"type": "string"
+},
+"pageSize": {
+"description": "Optional. The maximum number of diagnostics to return. The service may return fewer than this value. If unspecified, at most 100 diagnostics will be returned. The maximum value is 1000; values above 1000 will be coerced to 1000.",
+"format": "int32",
+"location": "query",
+"type": "integer"
+},
+"pageToken": {
+"description": "Optional. A page token, received from a previous `ListDiagnostics` call. Provide this to retrieve the subsequent page.",
+"location": "query",
+"type": "string"
+},
+"parent": {
+"description": "Required. The parent resource of the diagnostics.",
+"location": "path",
+"pattern": "^projects/[^/]+/locations/[^/]+$",
+"required": true,
+"type": "string"
+}
+},
+"path": "v1/{+parent}/diagnostics",
+"response": {
+"$ref": "GoogleCloudContactcenterinsightsV1ListDiagnosticsResponse"
+},
+"scopes": [
+"https://www.googleapis.com/auth/cloud-platform"
+]
+}
+}
+},
 "encryptionSpec": {
 "methods": {
 "initialize": {
@@ -6101,151 +6224,194 @@
 }
 }
 },
-"revision": "20260401",
+"revision": "20260410",
 "rootUrl": "https://contactcenterinsights.googleapis.com/",
 "schemas": {
-"GoogleCloudContactcenterinsightsV1Analysis": {
-"description": "The analysis resource.",
-"id": "GoogleCloudContactcenterinsightsV1Analysis",
+"GoogleCloudCesV1mainAgentTransfer": {
+"description": "Represents an event indicating the transfer of a conversation to a different agent.",
+"id": "GoogleCloudCesV1mainAgentTransfer",
 "properties": {
-"analysisResult": {
-"$ref": "GoogleCloudContactcenterinsightsV1AnalysisResult",
-"description": "Output only. The result of the analysis, which is populated when the analysis finishes.",
-"readOnly": true
-},
-"annotatorSelector": {
-"$ref": "GoogleCloudContactcenterinsightsV1AnnotatorSelector",
-"description": "To select the annotators to run and the phrase matchers to use (if any). If not specified, all annotators will be run."
-},
-"createTime": {
-"description": "Output only. The time at which the analysis was created, which occurs when the long-running operation completes.",
-"format": "google-datetime",
+"displayName": {
+"description": "Output only. Display name of the agent.",
 "readOnly": true,
 "type": "string"
 },
-"name": {
-"description": "Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}",
-"type": "string"
-},
-"requestTime": {
-"description": "Output only. The time at which the analysis was requested.",
-"format": "google-datetime",
-"readOnly": true,
+"targetAgent": {
+"description": "Required. The agent to which the conversation is being transferred. The agent will handle the conversation from this point forward. Format: `projects/{project}/locations/{location}/apps/{app}/agents/{agent}`",
 "type": "string"
 }
 },
 "type": "object"
 },
-"GoogleCloudContactcenterinsightsV1AnalysisResult": {
-"description": "The result of an analysis.",
-"id": "GoogleCloudContactcenterinsightsV1AnalysisResult",
+"GoogleCloudCesV1mainBlob": {
+"description": "Represents a blob input or output in the conversation.",
+"id": "GoogleCloudCesV1mainBlob",
 "properties": {
-"callAnalysisMetadata": {
-"$ref": "GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata",
-"description": "Call-specific metadata created by the analysis."
+"data": {
+"description": "Required. Raw bytes of the blob.",
+"format": "byte",
+"type": "string"
 },
-"endTime": {
-"description": "The time at which the analysis ended.",
-"format": "google-datetime",
+"mimeType": {
+"description": "Required. The IANA standard MIME type of the source data.",
 "type": "string"
 }
 },
 "type": "object"
 },
-"GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata": {
-"description": "Call-specific metadata created during analysis.",
-"id": "GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata",
+"GoogleCloudCesV1mainChunk": {
+"description": "A chunk of content within a message.",
+"id": "GoogleCloudCesV1mainChunk",
 "properties": {
-"annotations": {
-"description": "A list of call annotations that apply to this call.",
-"items": {
-"$ref": "GoogleCloudContactcenterinsightsV1CallAnnotation"
+"agentTransfer": {
+"$ref": "GoogleCloudCesV1mainAgentTransfer",
+"description": "Optional. Agent transfer event."
 },
-"type": "array"
+"blob": {
+"$ref": "GoogleCloudCesV1mainBlob",
+"description": "Optional. Blob data."
 },
-"entities": {
+"defaultVariables": {
 "additionalProperties": {
-"$ref": "GoogleCloudContactcenterinsightsV1Entity"
+"description": "Properties of the object.",
+"type": "any"
 },
-"description": "All the entities in the call.",
+"description": "A struct represents default variables at the start of the conversation, keyed by variable names.",
 "type": "object"
 },
-"intents": {
+"image": {
+"$ref": "GoogleCloudCesV1mainImage",
+"description": "Optional. Image data."
+},
+"payload": {
 "additionalProperties": {
-"$ref": "GoogleCloudContactcenterinsightsV1Intent"
+"description": "Properties of the object.",
+"type": "any"
 },
-"description": "All the matched intents in the call.",
+"description": "Optional. Custom payload data.",
 "type": "object"
 },
-"issueModelResult": {
-"$ref": "GoogleCloudContactcenterinsightsV1IssueModelResult",
-"description": "Overall conversation-level issue modeling result."
+"text": {
+"description": "Optional. Text data.",
+"type": "string"
 },
-"phraseMatchers": {
+"toolCall": {
+"$ref": "GoogleCloudCesV1mainToolCall",
+"description": "Optional. Tool execution request."
+},
+"toolResponse": {
+"$ref": "GoogleCloudCesV1mainToolResponse",
+"description": "Optional. Tool execution response."
+},
+"transcript": {
+"description": "Optional. Transcript associated with the audio.",
+"type": "string"
+},
+"updatedVariables": {
 "additionalProperties": {
-"$ref": "GoogleCloudContactcenterinsightsV1PhraseMatchData"
+"description": "Properties of the object.",
+"type": "any"
 },
-"description": "All the matched phrase matchers in the call.",
+"description": "A struct represents variables that were updated in the conversation, keyed by variable names.",
 "type": "object"
+}
 },
-"qaScorecardResults": {
-"description": "Results of scoring QaScorecards.",
-"items": {
-"$ref": "GoogleCloudContactcenterinsightsV1QaScorecardResult"
+"type": "object"
 },
-"type": "array"
+"GoogleCloudCesV1mainEndSession": {
+"description": "Indicates the session has terminated, due to either successful completion (e.g. user says \"Good bye!\" ) or an agent escalation. The agent will not process any further inputs after session is terminated and the client should half-close and disconnect after receiving all remaining responses from the agent.",
+"id": "GoogleCloudCesV1mainEndSession",
+"properties": {
+"metadata": {
+"additionalProperties": {
+"description": "Properties of the object.",
+"type": "any"
 },
-"sentiments": {
-"description": "Overall conversation-level sentiment for each channel of the call.",
+"description": "Optional. Provides additional information about the end session signal, such as the reason for ending the session.",
+"type": "object"
+}
+},
+"type": "object"
+},
+"GoogleCloudCesV1mainImage": {
+"description": "Represents an image input or output in the conversation.",
+"id": "GoogleCloudCesV1mainImage",
+"properties": {
+"data": {
+"description": "Required. Raw bytes of the image.",
+"format": "byte",
+"type": "string"
+},
+"mimeType": {
+"description": "Required. The IANA standard MIME type of the source data. Supported image types includes: * image/png * image/jpeg * image/webp",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudCesV1mainMessage": {
+"description": "A message within a conversation.",
+"id": "GoogleCloudCesV1mainMessage",
+"properties": {
+"chunks": {
+"description": "Optional. Content of the message as a series of chunks.",
 "items": {
-"$ref": "GoogleCloudContactcenterinsightsV1ConversationLevelSentiment"
+"$ref": "GoogleCloudCesV1mainChunk"
 },
 "type": "array"
 },
-"silence": {
-"$ref": "GoogleCloudContactcenterinsightsV1ConversationLevelSilence",
-"description": "Overall conversation-level silence during the call."
+"eventTime": {
+"description": "Optional. Timestamp when the message was sent or received. Should not be used if the message is part of an example.",
+"format": "google-datetime",
+"type": "string"
+},
+"role": {
+"description": "Optional. The role within the conversation, e.g., user, agent.",
+"type": "string"
 }
 },
 "type": "object"
 },
-"GoogleCloudContactcenterinsightsV1AnalysisRule": {
-"description": "The CCAI Insights project wide analysis rule. This rule will be applied to all conversations that match the filter defined in the rule. For a conversation matches the filter, the annotators specified in the rule will be run. If a conversation matches multiple rules, a union of all the annotators will be run. One project can have multiple analysis rules.",
-"id": "GoogleCloudContactcenterinsightsV1AnalysisRule",
+"GoogleCloudCesV1mainSpan": {
+"description": "A span is a unit of work or a single operation during the request processing.",
+"id": "GoogleCloudCesV1mainSpan",
 "properties": {
-"active": {
-"description": "If true, apply this rule to conversations. Otherwise, this rule is inactive and saved as a draft.",
-"type": "boolean"
+"attributes": {
+"additionalProperties": {
+"description": "Properties of the object.",
+"type": "any"
 },
-"analysisPercentage": {
-"description": "Percentage of conversations that we should apply this analysis setting automatically, between [0, 1]. For example, 0.1 means 10%. Conversations are sampled in a determenestic way. The original runtime_percentage & upload percentage will be replaced by defining filters on the conversation.",
-"format": "double",
-"type": "number"
+"description": "Output only. Key-value attributes associated with the span.",
+"readOnly": true,
+"type": "object"
 },
-"annotatorSelector": {
-"$ref": "GoogleCloudContactcenterinsightsV1AnnotatorSelector",
-"description": "Selector of annotators to run and the phrase matchers to use for conversations that matches the conversation_filter. If not specified, NO annotators will be run."
+"childSpans": {
+"description": "Output only. The child spans that are nested under this span.",
+"items": {
+"$ref": "GoogleCloudCesV1mainSpan"
 },
-"conversationFilter": {
-"description": "Filter for the conversations that should apply this analysis rule. An empty filter means this analysis rule applies to all conversations. Refer to https://cloud.google.com/contact-center/insights/docs/filtering for details.",
-"type": "string"
+"readOnly": true,
+"type": "array"
 },
-"createTime": {
-"description": "Output only. The time at which this analysis rule was created.",
-"format": "google-datetime",
+"duration": {
+"description": "Output only. The duration of the span.",
+"format": "google-duration",
 "readOnly": true,
 "type": "string"
 },
-"displayName": {
-"description": "Display Name of the analysis rule.",
+"endTime": {
+"description": "Output only. The end time of the span.",
+"format": "google-datetime",
+"readOnly": true,
 "type": "string"
 },
 "name": {
-"description": "Identifier. The resource name of the analysis rule. Format: projects/{project}/locations/{location}/analysisRules/{analysis_rule}",
+"description": "Output only. The name of the span.",
+"readOnly": true,
 "type": "string"
 },
-"updateTime": {
-"description": "Output only. The most recent time at which this analysis rule was updated.",
+"startTime": {
+"description": "Output only. The start time of the span.",
 "format": "google-datetime",
 "readOnly": true,
 "type": "string"
@@ -6253,20 +6419,248 @@
 },
 "type": "object"
 },
-"GoogleCloudContactcenterinsightsV1AnnotationBoundary": {
-"description": "A point in a conversation that marks the start or the end of an annotation.",
-"id": "GoogleCloudContactcenterinsightsV1AnnotationBoundary",
+"GoogleCloudCesV1mainToolCall": {
+"description": "Request for the client or the agent to execute the specified tool.",
+"id": "GoogleCloudCesV1mainToolCall",
 "properties": {
-"transcriptIndex": {
-"description": "The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.",
-"format": "int32",
-"type": "integer"
+"args": {
+"additionalProperties": {
+"description": "Properties of the object.",
+"type": "any"
 },
-"wordIndex": {
-"description": "The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.",
-"format": "int32",
-"type": "integer"
-}
+"description": "Optional. The input parameters and values for the tool in JSON object format.",
+"type": "object"
+},
+"displayName": {
+"description": "Output only. Display name of the tool.",
+"readOnly": true,
+"type": "string"
+},
+"id": {
+"description": "Optional. The unique identifier of the tool call. If populated, the client should return the execution result with the matching ID in ToolResponse.",
+"type": "string"
+},
+"tool": {
+"description": "Optional. The name of the tool to execute. Format: `projects/{project}/locations/{location}/apps/{app}/tools/{tool}`",
+"type": "string"
+},
+"toolsetTool": {
+"$ref": "GoogleCloudCesV1mainToolsetTool",
+"description": "Optional. The toolset tool to execute."
+}
+},
+"type": "object"
+},
+"GoogleCloudCesV1mainToolResponse": {
+"description": "The execution result of a specific tool from the client or the agent.",
+"id": "GoogleCloudCesV1mainToolResponse",
+"properties": {
+"displayName": {
+"description": "Output only. Display name of the tool.",
+"readOnly": true,
+"type": "string"
+},
+"id": {
+"description": "Optional. The matching ID of the tool call the response is for.",
+"type": "string"
+},
+"response": {
+"additionalProperties": {
+"description": "Properties of the object.",
+"type": "any"
+},
+"description": "Required. The tool execution result in JSON object format. Use \"output\" key to specify tool response and \"error\" key to specify error details (if any). If \"output\" and \"error\" keys are not specified, then whole \"response\" is treated as tool execution result.",
+"type": "object"
+},
+"tool": {
+"description": "Optional. The name of the tool to execute. Format: `projects/{project}/locations/{location}/apps/{app}/tools/{tool}`",
+"type": "string"
+},
+"toolsetTool": {
+"$ref": "GoogleCloudCesV1mainToolsetTool",
+"description": "Optional. The toolset tool that got executed."
+}
+},
+"type": "object"
+},
+"GoogleCloudCesV1mainToolsetTool": {
+"description": "A tool that is created from a toolset.",
+"id": "GoogleCloudCesV1mainToolsetTool",
+"properties": {
+"toolId": {
+"description": "Optional. The tool ID to filter the tools to retrieve the schema for.",
+"type": "string"
+},
+"toolset": {
+"description": "Required. The resource name of the Toolset from which this tool is derived. Format: `projects/{project}/locations/{location}/apps/{app}/toolsets/{toolset}`",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1Analysis": {
+"description": "The analysis resource.",
+"id": "GoogleCloudContactcenterinsightsV1Analysis",
+"properties": {
+"analysisResult": {
+"$ref": "GoogleCloudContactcenterinsightsV1AnalysisResult",
+"description": "Output only. The result of the analysis, which is populated when the analysis finishes.",
+"readOnly": true
+},
+"annotatorSelector": {
+"$ref": "GoogleCloudContactcenterinsightsV1AnnotatorSelector",
+"description": "To select the annotators to run and the phrase matchers to use (if any). If not specified, all annotators will be run."
+},
+"createTime": {
+"description": "Output only. The time at which the analysis was created, which occurs when the long-running operation completes.",
+"format": "google-datetime",
+"readOnly": true,
+"type": "string"
+},
+"name": {
+"description": "Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}",
+"type": "string"
+},
+"requestTime": {
+"description": "Output only. The time at which the analysis was requested.",
+"format": "google-datetime",
+"readOnly": true,
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1AnalysisResult": {
+"description": "The result of an analysis.",
+"id": "GoogleCloudContactcenterinsightsV1AnalysisResult",
+"properties": {
+"callAnalysisMetadata": {
+"$ref": "GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata",
+"description": "Call-specific metadata created by the analysis."
+},
+"endTime": {
+"description": "The time at which the analysis ended.",
+"format": "google-datetime",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata": {
+"description": "Call-specific metadata created during analysis.",
+"id": "GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata",
+"properties": {
+"annotations": {
+"description": "A list of call annotations that apply to this call.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1CallAnnotation"
+},
+"type": "array"
+},
+"entities": {
+"additionalProperties": {
+"$ref": "GoogleCloudContactcenterinsightsV1Entity"
+},
+"description": "All the entities in the call.",
+"type": "object"
+},
+"intents": {
+"additionalProperties": {
+"$ref": "GoogleCloudContactcenterinsightsV1Intent"
+},
+"description": "All the matched intents in the call.",
+"type": "object"
+},
+"issueModelResult": {
+"$ref": "GoogleCloudContactcenterinsightsV1IssueModelResult",
+"description": "Overall conversation-level issue modeling result."
+},
+"phraseMatchers": {
+"additionalProperties": {
+"$ref": "GoogleCloudContactcenterinsightsV1PhraseMatchData"
+},
+"description": "All the matched phrase matchers in the call.",
+"type": "object"
+},
+"qaScorecardResults": {
+"description": "Results of scoring QaScorecards.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1QaScorecardResult"
+},
+"type": "array"
+},
+"sentiments": {
+"description": "Overall conversation-level sentiment for each channel of the call.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1ConversationLevelSentiment"
+},
+"type": "array"
+},
+"silence": {
+"$ref": "GoogleCloudContactcenterinsightsV1ConversationLevelSilence",
+"description": "Overall conversation-level silence during the call."
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1AnalysisRule": {
+"description": "The CCAI Insights project wide analysis rule. This rule will be applied to all conversations that match the filter defined in the rule. For a conversation matches the filter, the annotators specified in the rule will be run. If a conversation matches multiple rules, a union of all the annotators will be run. One project can have multiple analysis rules.",
+"id": "GoogleCloudContactcenterinsightsV1AnalysisRule",
+"properties": {
+"active": {
+"description": "If true, apply this rule to conversations. Otherwise, this rule is inactive and saved as a draft.",
+"type": "boolean"
+},
+"analysisPercentage": {
+"description": "Percentage of conversations that we should apply this analysis setting automatically, between [0, 1]. For example, 0.1 means 10%. Conversations are sampled in a determenestic way. The original runtime_percentage & upload percentage will be replaced by defining filters on the conversation.",
+"format": "double",
+"type": "number"
+},
+"annotatorSelector": {
+"$ref": "GoogleCloudContactcenterinsightsV1AnnotatorSelector",
+"description": "Selector of annotators to run and the phrase matchers to use for conversations that matches the conversation_filter. If not specified, NO annotators will be run."
+},
+"conversationFilter": {
+"description": "Filter for the conversations that should apply this analysis rule. An empty filter means this analysis rule applies to all conversations. Refer to https://cloud.google.com/contact-center/insights/docs/filtering for details.",
+"type": "string"
+},
+"createTime": {
+"description": "Output only. The time at which this analysis rule was created.",
+"format": "google-datetime",
+"readOnly": true,
+"type": "string"
+},
+"displayName": {
+"description": "Display Name of the analysis rule.",
+"type": "string"
+},
+"name": {
+"description": "Identifier. The resource name of the analysis rule. Format: projects/{project}/locations/{location}/analysisRules/{analysis_rule}",
+"type": "string"
+},
+"updateTime": {
+"description": "Output only. The most recent time at which this analysis rule was updated.",
+"format": "google-datetime",
+"readOnly": true,
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1AnnotationBoundary": {
+"description": "A point in a conversation that marks the start or the end of an annotation.",
+"id": "GoogleCloudContactcenterinsightsV1AnnotationBoundary",
+"properties": {
+"transcriptIndex": {
+"description": "The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.",
+"format": "int32",
+"type": "integer"
+},
+"wordIndex": {
+"description": "The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.",
+"format": "int32",
+"type": "integer"
+}
 },
 "type": "object"
 },
@@ -7281,6 +7675,35 @@ true
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1CesEndSessionAnnotation": {
+"description": "The CES end session annotation.",
+"id": "GoogleCloudContactcenterinsightsV1CesEndSessionAnnotation",
+"properties": {
+"endSession": {
+"$ref": "GoogleCloudCesV1mainEndSession",
+"description": "End session signal from CES."
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1CesTurnAnnotation": {
+"description": "The CES diagnostic information.",
+"id": "GoogleCloudContactcenterinsightsV1CesTurnAnnotation",
+"properties": {
+"messages": {
+"description": "The messages in the turn.",
+"items": {
+"$ref": "GoogleCloudCesV1mainMessage"
+},
+"type": "array"
+},
+"rootSpan": {
+"$ref": "GoogleCloudCesV1mainSpan",
+"description": "The root span of the action processing."
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1Chart": {
 "description": "Configurable dashboard's widget that displays data as a chart.",
 "id": "GoogleCloudContactcenterinsightsV1Chart",
@@ -8533,35 +8956,306 @@ true
 "properties": {},
 "type": "object"
 },
-"GoogleCloudContactcenterinsightsV1DialogflowIntent": {
-"description": "The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.",
-"id": "GoogleCloudContactcenterinsightsV1DialogflowIntent",
+"GoogleCloudContactcenterinsightsV1DiagnoseConversationsMetadata": {
+"description": "Metadata for a DiagnoseConversations operation.",
+"id": "GoogleCloudContactcenterinsightsV1DiagnoseConversationsMetadata",
 "properties": {
-"displayName": {
-"description": "The human-readable name of the intent.",
+"createTime": {
+"description": "Output only. The time the operation was created.",
+"format": "google-datetime",
+"readOnly": true,
 "type": "string"
-}
-},
-"type": "object"
 },
-"GoogleCloudContactcenterinsightsV1DialogflowInteractionData": {
-"description": "Dialogflow interaction data.",
-"id": "GoogleCloudContactcenterinsightsV1DialogflowInteractionData",
-"properties": {
-"confidence": {
-"description": "The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).",
-"format": "float",
-"type": "number"
+"diagnosticReport": {
+"$ref": "GoogleCloudContactcenterinsightsV1DiagnosticReport",
+"description": "Output only. The diagnostic report containing metrics and intent breakdowns.",
+"readOnly": true
 },
-"dialogflowIntentId": {
-"description": "The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}",
+"endTime": {
+"description": "Output only. The time the operation finished running.",
+"format": "google-datetime",
+"readOnly": true,
 "type": "string"
-}
 },
-"type": "object"
+"fullReport": {
+"description": "Output only. If true, the agent generated a full diagnostic report for all sub-agents.",
+"readOnly": true,
+"type": "boolean"
 },
-"GoogleCloudContactcenterinsightsV1DialogflowSource": {
-"description": "A Dialogflow source of conversation data.",
+"latestStep": {
+"$ref": "GoogleCloudContactcenterinsightsV1SherlockStep",
+"description": "Output only. The most recent thought or action from the agent.",
+"readOnly": true
+},
+"metricType": {
+"description": "Output only. The type of metric being diagnosed.",
+"enum": [
+"DIAGNOSTIC_METRIC_TYPE_UNSPECIFIED",
+"ESCALATION",
+"CONTAINMENT"
+],
+"enumDescriptions": [
+"Metric type is unspecified.",
+"Escalation rate.",
+"Containment rate."
+],
+"readOnly": true,
+"type": "string"
+},
+"partialTrajectories": {
+"deprecated": true,
+"description": "Output only. Deprecated: Use partial_trajectory_steps instead. The intermediate trajectory updates (partial trajectory).",
+"items": {
+"type": "string"
+},
+"readOnly": true,
+"type": "array"
+},
+"partialTrajectorySteps": {
+"description": "Output only. The intermediate trajectory updates. This can be used for live progress tracking of the agent's thoughts and actions as it works through the analysis.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1SherlockStep"
+},
+"readOnly": true,
+"type": "array"
+},
+"request": {
+"$ref": "GoogleCloudContactcenterinsightsV1DiagnoseConversationsRequest",
+"description": "Output only. The request that created the operation.",
+"readOnly": true
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1DiagnoseConversationsRequest": {
+"description": "The request to analyze conversation data using agentic workflows. This RPC triggers a complex analysis process that may involve several steps of reasoning and tool execution.",
+"id": "GoogleCloudContactcenterinsightsV1DiagnoseConversationsRequest",
+"properties": {
+"dryRun": {
+"description": "Optional. If true, the request will be validated and a simulation of the analysis will be performed without actually executing the task.",
+"type": "boolean"
+},
+"filter": {
+"description": "Optional. AIP-160 compliant filter for selecting target conversations.",
+"type": "string"
+},
+"fullReport": {
+"description": "Optional. If true, the agent will generate a full diagnostic report for all sub-agents.",
+"type": "boolean"
+},
+"instructions": {
+"description": "Optional. Specific instructions for the agent.",
+"type": "string"
+},
+"maxSteps": {
+"description": "Optional. The maximum number of steps the agent can take during the execution of the task. Defaults to 10.",
+"format": "int32",
+"type": "integer"
+},
+"metricType": {
+"description": "Optional. The type of metric being diagnosed.",
+"enum": [
+"DIAGNOSTIC_METRIC_TYPE_UNSPECIFIED",
+"ESCALATION",
+"CONTAINMENT"
+],
+"enumDescriptions": [
+"Metric type is unspecified.",
+"Escalation rate.",
+"Containment rate."
+],
+"type": "string"
+},
+"outputConfig": {
+"$ref": "GoogleCloudContactcenterinsightsV1OutputConfig",
+"description": "Optional. The configuration for the output of the task."
+},
+"parent": {
+"description": "Required. The parent resource where the analysis will be performed.",
+"type": "string"
+},
+"requestId": {
+"description": "Optional. Required. A unique ID that identifies the request. If the service receives two `DiagnoseConversationsRequest`s with the same `request_id`, then the second request will be ignored; instead, the response of the first request will be returned. The ID must contain only letters (a-z, A-Z), numbers (0-9), underscores (_), and hyphens (-). The maximum length is 40 characters.",
+"type": "string"
+},
+"taskQuery": {
+"description": "Optional. A natural language description of the analysis goal or question.",
+"type": "string"
+},
+"validateOnly": {
+"description": "Optional. If true, the request will only be validated (permissions, filter syntax, etc.) without actually triggering the analysis.",
+"type": "boolean"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1DiagnoseConversationsResponse": {
+"description": "The response from a DiagnoseConversations request.",
+"id": "GoogleCloudContactcenterinsightsV1DiagnoseConversationsResponse",
+"properties": {
+"answer": {
+"description": "Output only. The final, high-level answer or diagnostic summary returned by the Sherlock worker.",
+"readOnly": true,
+"type": "string"
+},
+"exportUri": {
+"description": "Output only. If an external destination was requested, the URI of the exported data.",
+"readOnly": true,
+"type": "string"
+},
+"fullTrajectories": {
+"deprecated": true,
+"description": "Output only. Deprecated: Use full_trajectory_steps instead. The complete sequence of thoughts and actions (full trajectory).",
+"items": {
+"type": "string"
+},
+"readOnly": true,
+"type": "array"
+},
+"fullTrajectorySteps": {
+"description": "Output only. The complete sequence of thoughts and actions taken by the agent.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1SherlockStep"
+},
+"readOnly": true,
+"type": "array"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1Diagnostic": {
+"description": "The diagnostic resource.",
+"id": "GoogleCloudContactcenterinsightsV1Diagnostic",
+"properties": {
+"analysisSummary": {
+"description": "Output only. The complete sequence of thoughts and actions taken by the agent.",
+"readOnly": true,
+"type": "string"
+},
+"conversationFilter": {
+"description": "Output only. The filter used to select the conversations that were included in the diagnostic.",
+"readOnly": true,
+"type": "string"
+},
+"createTime": {
+"description": "Output only. The time at which the diagnostic was created.",
+"format": "google-datetime",
+"readOnly": true,
+"type": "string"
+},
+"name": {
+"description": "Immutable. Identifier. The resource name of the diagnostic.",
+"type": "string"
+},
+"report": {
+"$ref": "GoogleCloudContactcenterinsightsV1DiagnosticReport",
+"description": "Output only. The report containing the findings of the diagnostic.",
+"readOnly": true
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1DiagnosticReport": {
+"description": "A diagnostic report containing aggregate metrics and intent breakdowns.",
+"id": "GoogleCloudContactcenterinsightsV1DiagnosticReport",
+"properties": {
+"intentStats": {
+"description": "Output only. A breakdown of metrics grouped by intent.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1DiagnosticReportIntentStats"
+},
+"readOnly": true,
+"type": "array"
+},
+"lossPatterns": {
+"description": "Output only. A list of loss patterns identified for the entire project/dataset.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1LossPattern"
+},
+"readOnly": true,
+"type": "array"
+},
+"metrics": {
+"additionalProperties": {
+"$ref": "GoogleCloudContactcenterinsightsV1MetricValue"
+},
+"deprecated": true,
+"description": "Output only. Deprecated: The type of the metric. Metrics for Outcome Based Insights derived from QueryMetrics.",
+"readOnly": true,
+"type": "object"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1DiagnosticReportIntentStats": {
+"description": "A breakdown of metrics grouped by intent.",
+"id": "GoogleCloudContactcenterinsightsV1DiagnosticReportIntentStats",
+"properties": {
+"conversationCount": {
+"description": "Output only. The number of conversations associated with this intent.",
+"format": "int32",
+"readOnly": true,
+"type": "integer"
+},
+"intentDisplayName": {
+"description": "Output only. The display name of the intent.",
+"readOnly": true,
+"type": "string"
+},
+"intentId": {
+"description": "Output only. The unique identifier for the intent (from Discovery Engine).",
+"readOnly": true,
+"type": "string"
+},
+"lossPatterns": {
+"description": "Output only. A list of loss patterns identified for this intent.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1LossPattern"
+},
+"readOnly": true,
+"type": "array"
+},
+"metrics": {
+"additionalProperties": {
+"$ref": "GoogleCloudContactcenterinsightsV1MetricValue"
+},
+"deprecated": true,
+"description": "Output only. Deprecated: The type of the metric. Metrics for Outcome Based Insights derived from QueryMetrics.",
+"readOnly": true,
+"type": "object"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1DialogflowIntent": {
+"description": "The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.",
+"id": "GoogleCloudContactcenterinsightsV1DialogflowIntent",
+"properties": {
+"displayName": {
+"description": "The human-readable name of the intent.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1DialogflowInteractionData": {
+"description": "Dialogflow interaction data.",
+"id": "GoogleCloudContactcenterinsightsV1DialogflowInteractionData",
+"properties": {
+"confidence": {
+"description": "The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).",
+"format": "float",
+"type": "number"
+},
+"dialogflowIntentId": {
+"description": "The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1DialogflowSource": {
+"description": "A Dialogflow source of conversation data.",
 "id": "GoogleCloudContactcenterinsightsV1DialogflowSource",
 "properties": {
 "audioUri": {
@@ -10563,6 +11257,24 @@ true
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1ListDiagnosticsResponse": {
+"description": "The response from a ListDiagnostics request.",
+"id": "GoogleCloudContactcenterinsightsV1ListDiagnosticsResponse",
+"properties": {
+"diagnostics": {
+"description": "Optional. The diagnostics that match the request.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1Diagnostic"
+},
+"type": "array"
+},
+"nextPageToken": {
+"description": "Optional. A token, which can be sent as `page_token` to retrieve the next page. If this field is omitted, there are no subsequent pages.",
+"type": "string"
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1ListFeedbackLabelsResponse": {
 "description": "The response for listing feedback labels.",
 "id": "GoogleCloudContactcenterinsightsV1ListFeedbackLabelsResponse",
@@ -10735,71 +11447,193 @@ true
 },
 "type": "object"
 },
-"GoogleCloudContactcenterinsightsV1Note": {
-"description": "The conversation assessment note resource.",
-"id": "GoogleCloudContactcenterinsightsV1Note",
+"GoogleCloudContactcenterinsightsV1LossPattern": {
+"description": "A loss pattern of a virtual agent and suggested fixes.",
+"id": "GoogleCloudContactcenterinsightsV1LossPattern",
 "properties": {
-"assessmentNote": {
-"$ref": "GoogleCloudContactcenterinsightsV1NoteAssessmentNote",
-"description": "The note is associated to the entire parent assessment."
-},
-"content": {
-"description": "The note content.",
+"conversationIds": {
+"description": "Output only. A list of conversation IDs that match this loss pattern.",
+"items": {
 "type": "string"
 },
-"conversationTurnNote": {
-"$ref": "GoogleCloudContactcenterinsightsV1NoteConversationTurnNote",
-"description": "The note is associated with a conversation turn."
+"readOnly": true,
+"type": "array"
 },
-"createTime": {
-"description": "Output only. The time at which the note was created.",
-"format": "google-datetime",
+"description": {
+"description": "Output only. A markdown description of the loss pattern.",
 "readOnly": true,
 "type": "string"
 },
-"name": {
-"description": "Identifier. The resource name of the note. Format: projects/{project}/locations/{location}/conversations/{conversation}/assessments/{assessment}/notes/{note}",
+"displayName": {
+"description": "Output only. The display name of the loss pattern.",
+"readOnly": true,
 "type": "string"
 },
-"noteCreator": {
-"$ref": "GoogleCloudContactcenterinsightsV1UserInfo",
-"description": "Output only. The user that created the note.",
-"readOnly": true
+"examples": {
+"description": "Output only. A markdown of loss pattern examples.",
+"readOnly": true,
+"type": "string"
 },
-"qaQuestionNote": {
-"$ref": "GoogleCloudContactcenterinsightsV1NoteQaQuestionNote",
-"description": "The note is associated with a QA question in one of the conversation's scorecard results."
+"id": {
+"description": "Output only. The unique identifier for the loss pattern.",
+"readOnly": true,
+"type": "string"
 },
-"updateTime": {
-"description": "Output only. The time at which the note was last updated.",
-"format": "google-datetime",
+"percentage": {
+"description": "Output only. The percentage of conversations that match this loss pattern.",
+"format": "double",
+"readOnly": true,
+"type": "number"
+},
+"suggestedFixes": {
+"description": "Output only. A markdown description of the suggested fixes.",
 "readOnly": true,
 "type": "string"
 }
 },
 "type": "object"
 },
-"GoogleCloudContactcenterinsightsV1NoteAssessmentNote": {
-"description": "A note about the entire parent assessment.",
-"id": "GoogleCloudContactcenterinsightsV1NoteAssessmentNote",
-"properties": {},
-"type": "object"
-},
-"GoogleCloudContactcenterinsightsV1NoteConversationTurnNote": {
-"description": "A note about a conversation turn.",
-"id": "GoogleCloudContactcenterinsightsV1NoteConversationTurnNote",
+"GoogleCloudContactcenterinsightsV1MetricDefinition": {
+"description": "A definition for a metric to be calculated during analysis.",
+"id": "GoogleCloudContactcenterinsightsV1MetricDefinition",
 "properties": {
-"turnIndex": {
-"description": "The conversation turn index that the note is associated with.",
-"format": "int32",
-"type": "integer"
+"displayName": {
+"description": "Output only. The user-visible name of the metric (e.g., \"Containment Rate\").",
+"readOnly": true,
+"type": "string"
+},
+"sourceId": {
+"description": "Output only. The resource name of the underlying Insights primitive (e.g., Tag or QaQuestion) used to calculate this metric.",
+"readOnly": true,
+"type": "string"
 }
 },
 "type": "object"
 },
-"GoogleCloudContactcenterinsightsV1NoteQaQuestionNote": {
-"description": "A note about a QA question.",
-"id": "GoogleCloudContactcenterinsightsV1NoteQaQuestionNote",
+"GoogleCloudContactcenterinsightsV1MetricValue": {
+"deprecated": true,
+"description": "Deprecated: MetricValue is no longer used for diagnostics.",
+"id": "GoogleCloudContactcenterinsightsV1MetricValue",
+"properties": {
+"conversations": {
+"description": "Output only. The list of conversation names that contributed to this metric (hits). Format: `projects/{project}/locations/{location}/conversations/{conversation}`",
+"items": {
+"type": "string"
+},
+"readOnly": true,
+"type": "array"
+},
+"displayName": {
+"description": "Output only. The user-visible name of the metric (e.g., \"Containment Rate\").",
+"readOnly": true,
+"type": "string"
+},
+"hitCount": {
+"description": "Output only. The number of positive matches (hits) for this metric.",
+"format": "int32",
+"readOnly": true,
+"type": "integer"
+},
+"metricType": {
+"description": "Output only. Deprecated: The type of the metric. Metrics for Outcome Based Insights derived from QueryMetrics.",
+"enum": [
+"METRIC_TYPE_UNSPECIFIED",
+"ESCALATION",
+"CONTAINMENT"
+],
+"enumDescriptions": [
+"Metric type is unspecified.",
+"Escalation rate.",
+"Containment rate."
+],
+"readOnly": true,
+"type": "string"
+},
+"sourceId": {
+"description": "Output only. The resource name of the underlying Insights primitive (e.g., Tag or QaQuestion) used to calculate this metric.",
+"readOnly": true,
+"type": "string"
+},
+"totalCount": {
+"description": "Output only. The total number of items evaluated for this metric.",
+"format": "int32",
+"readOnly": true,
+"type": "integer"
+},
+"value": {
+"description": "Output only. The calculated value of the metric (usually a ratio or rate 0.0 - 1.0).",
+"format": "double",
+"readOnly": true,
+"type": "number"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1Note": {
+"description": "The conversation assessment note resource.",
+"id": "GoogleCloudContactcenterinsightsV1Note",
+"properties": {
+"assessmentNote": {
+"$ref": "GoogleCloudContactcenterinsightsV1NoteAssessmentNote",
+"description": "The note is associated to the entire parent assessment."
+},
+"content": {
+"description": "The note content.",
+"type": "string"
+},
+"conversationTurnNote": {
+"$ref": "GoogleCloudContactcenterinsightsV1NoteConversationTurnNote",
+"description": "The note is associated with a conversation turn."
+},
+"createTime": {
+"description": "Output only. The time at which the note was created.",
+"format": "google-datetime",
+"readOnly": true,
+"type": "string"
+},
+"name": {
+"description": "Identifier. The resource name of the note. Format: projects/{project}/locations/{location}/conversations/{conversation}/assessments/{assessment}/notes/{note}",
+"type": "string"
+},
+"noteCreator": {
+"$ref": "GoogleCloudContactcenterinsightsV1UserInfo",
+"description": "Output only. The user that created the note.",
+"readOnly": true
+},
+"qaQuestionNote": {
+"$ref": "GoogleCloudContactcenterinsightsV1NoteQaQuestionNote",
+"description": "The note is associated with a QA question in one of the conversation's scorecard results."
+},
+"updateTime": {
+"description": "Output only. The time at which the note was last updated.",
+"format": "google-datetime",
+"readOnly": true,
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1NoteAssessmentNote": {
+"description": "A note about the entire parent assessment.",
+"id": "GoogleCloudContactcenterinsightsV1NoteAssessmentNote",
+"properties": {},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1NoteConversationTurnNote": {
+"description": "A note about a conversation turn.",
+"id": "GoogleCloudContactcenterinsightsV1NoteConversationTurnNote",
+"properties": {
+"turnIndex": {
+"description": "The conversation turn index that the note is associated with.",
+"format": "int32",
+"type": "integer"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1NoteQaQuestionNote": {
+"description": "A note about a QA question.",
+"id": "GoogleCloudContactcenterinsightsV1NoteQaQuestionNote",
 "properties": {
 "qaQuestion": {
 "description": "The question resource that the note is associated with.",
@@ -10808,6 +11642,70 @@ true
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1OutputConfig": {
+"description": "Configuration for where to export or return the analysis findings.",
+"id": "GoogleCloudContactcenterinsightsV1OutputConfig",
+"properties": {
+"bigqueryDestination": {
+"$ref": "GoogleCloudContactcenterinsightsV1OutputConfigBigQueryDestination",
+"description": "Optional. Export to BigQuery."
+},
+"gcsDestination": {
+"$ref": "GoogleCloudContactcenterinsightsV1OutputConfigGcsDestination",
+"description": "Optional. Export to a Cloud Storage bucket."
+},
+"googleSheetsDestination": {
+"$ref": "GoogleCloudContactcenterinsightsV1OutputConfigGoogleSheetsDestination",
+"description": "Optional. Export directly to a Google Sheet."
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1OutputConfigBigQueryDestination": {
+"description": "BigQuery destination configuration.",
+"id": "GoogleCloudContactcenterinsightsV1OutputConfigBigQueryDestination",
+"properties": {
+"dataset": {
+"description": "Required. The name of the BigQuery dataset.",
+"type": "string"
+},
+"projectId": {
+"description": "Optional. A project ID or number.",
+"type": "string"
+},
+"table": {
+"description": "Required. The BigQuery table name.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1OutputConfigGcsDestination": {
+"description": "Cloud Storage destination configuration.",
+"id": "GoogleCloudContactcenterinsightsV1OutputConfigGcsDestination",
+"properties": {
+"uri": {
+"description": "Required. The Cloud Storage URI to export the results to.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1OutputConfigGoogleSheetsDestination": {
+"description": "Google Sheets destination configuration.",
+"id": "GoogleCloudContactcenterinsightsV1OutputConfigGoogleSheetsDestination",
+"properties": {
+"sheet": {
+"description": "Optional. The sheet name.",
+"type": "string"
+},
+"spreadsheetId": {
+"description": "Optional. An existing Google Sheets ID.",
+"type": "string"
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1PhraseMatchData": {
 "description": "The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.",
 "id": "GoogleCloudContactcenterinsightsV1PhraseMatchData",
@@ -12175,6 +13073,14 @@ true
 "$ref": "GoogleCloudContactcenterinsightsV1ArticleSuggestionData",
 "description": "Agent Assist Article Suggestion data."
 },
+"cesEndSessionAnnotation": {
+"$ref": "GoogleCloudContactcenterinsightsV1CesEndSessionAnnotation",
+"description": "The CES end session annotation."
+},
+"cesTurnAnnotation": {
+"$ref": "GoogleCloudContactcenterinsightsV1CesTurnAnnotation",
+"description": "The CES turn annotation."
+},
 "conversationSummarizationSuggestion": {
 "$ref": "GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData",
 "description": "Conversation summarization suggestion data."
@@ -12429,6 +13335,10 @@ true
 "readOnly": true,
 "type": "string"
 },
+"diagnosticMetricConfig": {
+"$ref": "GoogleCloudContactcenterinsightsV1SettingsDiagnosticMetricConfig",
+"description": "Optional. Configuration for diagnostic metrics."
+},
 "languageCode": {
 "description": "A language code to be applied to each transcript segment unless the segment already specifies a language code. Language code defaults to \"en-US\" if it is neither specified on the segment nor here.",
 "type": "string"
@@ -12490,6 +13400,57 @@ true
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1SettingsDiagnosticMetricConfig": {
+"description": "Configuration for diagnostic metrics.",
+"id": "GoogleCloudContactcenterinsightsV1SettingsDiagnosticMetricConfig",
+"properties": {
+"metrics": {
+"additionalProperties": {
+"$ref": "GoogleCloudContactcenterinsightsV1MetricDefinition"
+},
+"description": "Optional. A map of diagnostic metrics. The key is a unique identifier for the metric (e.g., \"containment\").",
+"type": "object"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1SherlockStep": {
+"description": "A step in the agent's reasoning process (Trajectory Step).",
+"id": "GoogleCloudContactcenterinsightsV1SherlockStep",
+"properties": {
+"textInput": {
+"description": "Output only. Natural language input stimulus.",
+"items": {
+"type": "string"
+},
+"readOnly": true,
+"type": "array"
+},
+"thought": {
+"description": "Output only. The reasoning or internal monologue of the agent.",
+"readOnly": true,
+"type": "string"
+},
+"toolCalls": {
+"description": "Output only. The tool call issued by the agent.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1ToolCall"
+},
+"readOnly": true,
+"type": "array"
+},
+"toolOutput": {
+"additionalProperties": {
+"description": "Properties of the object.",
+"type": "any"
+},
+"description": "Output only. The output response from the tool execution.",
+"readOnly": true,
+"type": "object"
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1SignedAudioUris": {
 "description": "Signed audio URIs for a conversation.",
 "id": "GoogleCloudContactcenterinsightsV1SignedAudioUris",
@@ -12762,6 +13723,27 @@ true
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1ToolCall": {
+"description": "A tool call from the agent.",
+"id": "GoogleCloudContactcenterinsightsV1ToolCall",
+"properties": {
+"input": {
+"additionalProperties": {
+"description": "Properties of the object.",
+"type": "any"
+},
+"description": "Output only. The input arguments to the tool.",
+"readOnly": true,
+"type": "object"
+},
+"toolName": {
+"description": "Output only. The name of the tool being called.",
+"readOnly": true,
+"type": "string"
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1TuneQaScorecardRevisionRequest": {
 "description": "Request for TuneQaScorecardRevision endpoint.",
 "id": "GoogleCloudContactcenterinsightsV1TuneQaScorecardRevisionRequest",
@@ -13549,6 +14531,35 @@ true
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1alpha1CesEndSessionAnnotation": {
+"description": "The CES end session annotation.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1CesEndSessionAnnotation",
+"properties": {
+"endSession": {
+"$ref": "GoogleCloudCesV1mainEndSession",
+"description": "End session signal from CES."
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1CesTurnAnnotation": {
+"description": "The CES diagnostic information.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1CesTurnAnnotation",
+"properties": {
+"messages": {
+"description": "The messages in the turn.",
+"items": {
+"$ref": "GoogleCloudCesV1mainMessage"
+},
+"type": "array"
+},
+"rootSpan": {
+"$ref": "GoogleCloudCesV1mainSpan",
+"description": "The root span of the action processing."
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1alpha1ConstraintEvaluationResult": {
 "description": "The result of testing a constraint expression on a pair of conversations.",
 "id": "GoogleCloudContactcenterinsightsV1alpha1ConstraintEvaluationResult",
@@ -14453,6 +15464,245 @@ true
 "properties": {},
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1alpha1DiagnoseConversationsMetadata": {
+"description": "Metadata for a DiagnoseConversations operation.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1DiagnoseConversationsMetadata",
+"properties": {
+"createTime": {
+"description": "Output only. The time the operation was created.",
+"format": "google-datetime",
+"readOnly": true,
+"type": "string"
+},
+"diagnosticReport": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1DiagnosticReport",
+"description": "Output only. The diagnostic report containing metrics and intent breakdowns.",
+"readOnly": true
+},
+"endTime": {
+"description": "Output only. The time the operation finished running.",
+"format": "google-datetime",
+"readOnly": true,
+"type": "string"
+},
+"fullReport": {
+"description": "Output only. If true, the agent generated a full diagnostic report for all sub-agents.",
+"readOnly": true,
+"type": "boolean"
+},
+"latestStep": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1SherlockStep",
+"description": "Output only. The most recent thought or action from the agent.",
+"readOnly": true
+},
+"metricType": {
+"description": "Output only. The type of metric being diagnosed.",
+"enum": [
+"DIAGNOSTIC_METRIC_TYPE_UNSPECIFIED",
+"ESCALATION",
+"CONTAINMENT"
+],
+"enumDescriptions": [
+"Metric type is unspecified.",
+"Escalation rate.",
+"Containment rate."
+],
+"readOnly": true,
+"type": "string"
+},
+"partialTrajectories": {
+"deprecated": true,
+"description": "Output only. Deprecated: Use partial_trajectory_steps instead. The intermediate trajectory updates (partial trajectory).",
+"items": {
+"type": "string"
+},
+"readOnly": true,
+"type": "array"
+},
+"partialTrajectorySteps": {
+"description": "Output only. The intermediate trajectory updates. This can be used for live progress tracking of the agent's thoughts and actions as it works through the analysis.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1SherlockStep"
+},
+"readOnly": true,
+"type": "array"
+},
+"request": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1DiagnoseConversationsRequest",
+"description": "Output only. The request that created the operation.",
+"readOnly": true
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1DiagnoseConversationsRequest": {
+"description": "The request to analyze conversation data using agentic workflows. This RPC triggers a complex analysis process that may involve several steps of reasoning and tool execution.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1DiagnoseConversationsRequest",
+"properties": {
+"dryRun": {
+"description": "Optional. If true, the request will be validated and a simulation of the analysis will be performed without actually executing the task.",
+"type": "boolean"
+},
+"filter": {
+"description": "Optional. AIP-160 compliant filter for selecting target conversations.",
+"type": "string"
+},
+"fullReport": {
+"description": "Optional. If true, the agent will generate a full diagnostic report for all sub-agents.",
+"type": "boolean"
+},
+"instructions": {
+"description": "Optional. Specific instructions for the agent.",
+"type": "string"
+},
+"maxSteps": {
+"description": "Optional. The maximum number of steps the agent can take during the execution of the task. Defaults to 10.",
+"format": "int32",
+"type": "integer"
+},
+"metricType": {
+"description": "Optional. The type of metric being diagnosed.",
+"enum": [
+"DIAGNOSTIC_METRIC_TYPE_UNSPECIFIED",
+"ESCALATION",
+"CONTAINMENT"
+],
+"enumDescriptions": [
+"Metric type is unspecified.",
+"Escalation rate.",
+"Containment rate."
+],
+"type": "string"
+},
+"outputConfig": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1OutputConfig",
+"description": "Optional. The configuration for the output of the task."
+},
+"parent": {
+"description": "Required. The parent resource where the analysis will be performed.",
+"type": "string"
+},
+"requestId": {
+"description": "Optional. Required. A unique ID that identifies the request. If the service receives two `DiagnoseConversationsRequest`s with the same `request_id`, then the second request will be ignored; instead, the response of the first request will be returned. The ID must contain only letters (a-z, A-Z), numbers (0-9), underscores (_), and hyphens (-). The maximum length is 40 characters.",
+"type": "string"
+},
+"taskQuery": {
+"description": "Optional. A natural language description of the analysis goal or question.",
+"type": "string"
+},
+"validateOnly": {
+"description": "Optional. If true, the request will only be validated (permissions, filter syntax, etc.) without actually triggering the analysis.",
+"type": "boolean"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1DiagnoseConversationsResponse": {
+"description": "The response from a DiagnoseConversations request.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1DiagnoseConversationsResponse",
+"properties": {
+"answer": {
+"description": "Output only. The final, high-level answer or diagnostic summary returned by the Sherlock worker.",
+"readOnly": true,
+"type": "string"
+},
+"exportUri": {
+"description": "Output only. If an external destination was requested, the URI of the exported data.",
+"readOnly": true,
+"type": "string"
+},
+"fullTrajectories": {
+"deprecated": true,
+"description": "Output only. Deprecated: Use full_trajectory_steps instead. The complete sequence of thoughts and actions (full trajectory).",
+"items": {
+"type": "string"
+},
+"readOnly": true,
+"type": "array"
+},
+"fullTrajectorySteps": {
+"description": "Output only. The complete sequence of thoughts and actions taken by the agent.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1SherlockStep"
+},
+"readOnly": true,
+"type": "array"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1DiagnosticReport": {
+"description": "A diagnostic report containing aggregate metrics and intent breakdowns.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1DiagnosticReport",
+"properties": {
+"intentStats": {
+"description": "Output only. A breakdown of metrics grouped by intent.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1DiagnosticReportIntentStats"
+},
+"readOnly": true,
+"type": "array"
+},
+"lossPatterns": {
+"description": "Output only. A list of loss patterns identified for the entire project/dataset.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1LossPattern"
+},
+"readOnly": true,
+"type": "array"
+},
+"metrics": {
+"additionalProperties": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1MetricValue"
+},
+"deprecated": true,
+"description": "Output only. Deprecated: The type of the metric. Metrics for Outcome Based Insights derived from QueryMetrics.",
+"readOnly": true,
+"type": "object"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1DiagnosticReportIntentStats": {
+"description": "A breakdown of metrics grouped by intent.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1DiagnosticReportIntentStats",
+"properties": {
+"conversationCount": {
+"description": "Output only. The number of conversations associated with this intent.",
+"format": "int32",
+"readOnly": true,
+"type": "integer"
+},
+"intentDisplayName": {
+"description": "Output only. The display name of the intent.",
+"readOnly": true,
+"type": "string"
+},
+"intentId": {
+"description": "Output only. The unique identifier for the intent (from Discovery Engine).",
+"readOnly": true,
+"type": "string"
+},
+"lossPatterns": {
+"description": "Output only. A list of loss patterns identified for this intent.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1LossPattern"
+},
+"readOnly": true,
+"type": "array"
+},
+"metrics": {
+"additionalProperties": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1MetricValue"
+},
+"deprecated": true,
+"description": "Output only. Deprecated: The type of the metric. Metrics for Outcome Based Insights derived from QueryMetrics.",
+"readOnly": true,
+"type": "object"
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1alpha1DialogflowIntent": {
 "description": "The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.",
 "id": "GoogleCloudContactcenterinsightsV1alpha1DialogflowIntent",
@@ -16036,19 +17286,188 @@ true
 },
 "type": "object"
 },
-"GoogleCloudContactcenterinsightsV1alpha1ListFeedbackLabelsResponse": {
-"description": "The response for listing feedback labels.",
-"id": "GoogleCloudContactcenterinsightsV1alpha1ListFeedbackLabelsResponse",
+"GoogleCloudContactcenterinsightsV1alpha1ListFeedbackLabelsResponse": {
+"description": "The response for listing feedback labels.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1ListFeedbackLabelsResponse",
+"properties": {
+"feedbackLabels": {
+"description": "The feedback labels that match the request.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1FeedbackLabel"
+},
+"type": "array"
+},
+"nextPageToken": {
+"description": "The next page token.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1LossPattern": {
+"description": "A loss pattern of a virtual agent and suggested fixes.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1LossPattern",
+"properties": {
+"conversationIds": {
+"description": "Output only. A list of conversation IDs that match this loss pattern.",
+"items": {
+"type": "string"
+},
+"readOnly": true,
+"type": "array"
+},
+"description": {
+"description": "Output only. A markdown description of the loss pattern.",
+"readOnly": true,
+"type": "string"
+},
+"displayName": {
+"description": "Output only. The display name of the loss pattern.",
+"readOnly": true,
+"type": "string"
+},
+"examples": {
+"description": "Output only. A markdown of loss pattern examples.",
+"readOnly": true,
+"type": "string"
+},
+"id": {
+"description": "Output only. The unique identifier for the loss pattern.",
+"readOnly": true,
+"type": "string"
+},
+"percentage": {
+"description": "Output only. The percentage of conversations that match this loss pattern.",
+"format": "double",
+"readOnly": true,
+"type": "number"
+},
+"suggestedFixes": {
+"description": "Output only. A markdown description of the suggested fixes.",
+"readOnly": true,
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1MetricValue": {
+"deprecated": true,
+"description": "Deprecated: MetricValue is no longer used for diagnostics.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1MetricValue",
+"properties": {
+"conversations": {
+"description": "Output only. The list of conversation names that contributed to this metric (hits). Format: `projects/{project}/locations/{location}/conversations/{conversation}`",
+"items": {
+"type": "string"
+},
+"readOnly": true,
+"type": "array"
+},
+"displayName": {
+"description": "Output only. The user-visible name of the metric (e.g., \"Containment Rate\").",
+"readOnly": true,
+"type": "string"
+},
+"hitCount": {
+"description": "Output only. The number of positive matches (hits) for this metric.",
+"format": "int32",
+"readOnly": true,
+"type": "integer"
+},
+"metricType": {
+"description": "Output only. Deprecated: The type of the metric. Metrics for Outcome Based Insights derived from QueryMetrics.",
+"enum": [
+"METRIC_TYPE_UNSPECIFIED",
+"ESCALATION",
+"CONTAINMENT"
+],
+"enumDescriptions": [
+"Metric type is unspecified.",
+"Escalation rate.",
+"Containment rate."
+],
+"readOnly": true,
+"type": "string"
+},
+"sourceId": {
+"description": "Output only. The resource name of the underlying Insights primitive (e.g., Tag or QaQuestion) used to calculate this metric.",
+"readOnly": true,
+"type": "string"
+},
+"totalCount": {
+"description": "Output only. The total number of items evaluated for this metric.",
+"format": "int32",
+"readOnly": true,
+"type": "integer"
+},
+"value": {
+"description": "Output only. The calculated value of the metric (usually a ratio or rate 0.0 - 1.0).",
+"format": "double",
+"readOnly": true,
+"type": "number"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1OutputConfig": {
+"description": "Configuration for where to export or return the analysis findings.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1OutputConfig",
+"properties": {
+"bigqueryDestination": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1OutputConfigBigQueryDestination",
+"description": "Optional. Export to BigQuery."
+},
+"gcsDestination": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1OutputConfigGcsDestination",
+"description": "Optional. Export to a Cloud Storage bucket."
+},
+"googleSheetsDestination": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1OutputConfigGoogleSheetsDestination",
+"description": "Optional. Export directly to a Google Sheet."
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1OutputConfigBigQueryDestination": {
+"description": "BigQuery destination configuration.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1OutputConfigBigQueryDestination",
+"properties": {
+"dataset": {
+"description": "Required. The name of the BigQuery dataset.",
+"type": "string"
+},
+"projectId": {
+"description": "Optional. A project ID or number.",
+"type": "string"
+},
+"table": {
+"description": "Required. The BigQuery table name.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1OutputConfigGcsDestination": {
+"description": "Cloud Storage destination configuration.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1OutputConfigGcsDestination",
 "properties": {
-"feedbackLabels": {
-"description": "The feedback labels that match the request.",
-"items": {
-"$ref": "GoogleCloudContactcenterinsightsV1alpha1FeedbackLabel"
+"uri": {
+"description": "Required. The Cloud Storage URI to export the results to.",
+"type": "string"
+}
 },
-"type": "array"
+"type": "object"
 },
-"nextPageToken": {
-"description": "The next page token.",
+"GoogleCloudContactcenterinsightsV1alpha1OutputConfigGoogleSheetsDestination": {
+"description": "Google Sheets destination configuration.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1OutputConfigGoogleSheetsDestination",
+"properties": {
+"sheet": {
+"description": "Optional. The sheet name.",
+"type": "string"
+},
+"spreadsheetId": {
+"description": "Optional. An existing Google Sheets ID.",
 "type": "string"
 }
 },
@@ -16840,6 +18259,14 @@ true
 "$ref": "GoogleCloudContactcenterinsightsV1alpha1ArticleSuggestionData",
 "description": "Agent Assist Article Suggestion data."
 },
+"cesEndSessionAnnotation": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1CesEndSessionAnnotation",
+"description": "The CES end session annotation."
+},
+"cesTurnAnnotation": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1CesTurnAnnotation",
+"description": "The CES turn annotation."
+},
 "conversationSummarizationSuggestion": {
 "$ref": "GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionData",
 "description": "Conversation summarization suggestion data."
@@ -17032,6 +18459,43 @@ true
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1alpha1SherlockStep": {
+"description": "A step in the agent's reasoning process (Trajectory Step).",
+"id": "GoogleCloudContactcenterinsightsV1alpha1SherlockStep",
+"properties": {
+"textInput": {
+"description": "Output only. Natural language input stimulus.",
+"items": {
+"type": "string"
+},
+"readOnly": true,
+"type": "array"
+},
+"thought": {
+"description": "Output only. The reasoning or internal monologue of the agent.",
+"readOnly": true,
+"type": "string"
+},
+"toolCalls": {
+"description": "Output only. The tool call issued by the agent.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1ToolCall"
+},
+"readOnly": true,
+"type": "array"
+},
+"toolOutput": {
+"additionalProperties": {
+"description": "Properties of the object.",
+"type": "any"
+},
+"description": "Output only. The output response from the tool execution.",
+"readOnly": true,
+"type": "object"
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1alpha1SilenceData": {
 "description": "The data for a silence annotation.",
 "id": "GoogleCloudContactcenterinsightsV1alpha1SilenceData",
@@ -17218,6 +18682,27 @@ true
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1alpha1ToolCall": {
+"description": "A tool call from the agent.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1ToolCall",
+"properties": {
+"input": {
+"additionalProperties": {
+"description": "Properties of the object.",
+"type": "any"
+},
+"description": "Output only. The input arguments to the tool.",
+"readOnly": true,
+"type": "object"
+},
+"toolName": {
+"description": "Output only. The name of the tool being called.",
+"readOnly": true,
+"type": "string"
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelMetadata": {
 "description": "Metadata for undeploying an issue model.",
 "id": "GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelMetadata",
@@ -18099,6 +19584,35 @@ true
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1mainCesEndSessionAnnotation": {
+"description": "The CES end session annotation.",
+"id": "GoogleCloudContactcenterinsightsV1mainCesEndSessionAnnotation",
+"properties": {
+"endSession": {
+"$ref": "GoogleCloudCesV1mainEndSession",
+"description": "End session signal from CES."
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1mainCesTurnAnnotation": {
+"description": "The CES diagnostic information.",
+"id": "GoogleCloudContactcenterinsightsV1mainCesTurnAnnotation",
+"properties": {
+"messages": {
+"description": "The messages in the turn.",
+"items": {
+"$ref": "GoogleCloudCesV1mainMessage"
+},
+"type": "array"
+},
+"rootSpan": {
+"$ref": "GoogleCloudCesV1mainSpan",
+"description": "The root span of the action processing."
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1mainConstraintEvaluationResult": {
 "description": "The result of testing a constraint expression on a pair of conversations.",
 "id": "GoogleCloudContactcenterinsightsV1mainConstraintEvaluationResult",
@@ -18894,113 +20408,352 @@ true
 },
 "type": "object"
 },
-"GoogleCloudContactcenterinsightsV1mainDeleteIssueModelMetadata": {
-"description": "Metadata for deleting an issue model.",
-"id": "GoogleCloudContactcenterinsightsV1mainDeleteIssueModelMetadata",
+"GoogleCloudContactcenterinsightsV1mainDeleteIssueModelMetadata": {
+"description": "Metadata for deleting an issue model.",
+"id": "GoogleCloudContactcenterinsightsV1mainDeleteIssueModelMetadata",
+"properties": {
+"createTime": {
+"description": "Output only. The time the operation was created.",
+"format": "google-datetime",
+"readOnly": true,
+"type": "string"
+},
+"endTime": {
+"description": "Output only. The time the operation finished running.",
+"format": "google-datetime",
+"readOnly": true,
+"type": "string"
+},
+"request": {
+"$ref": "GoogleCloudContactcenterinsightsV1mainDeleteIssueModelRequest",
+"description": "The original request for deletion."
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1mainDeleteIssueModelRequest": {
+"description": "The request to delete an issue model.",
+"id": "GoogleCloudContactcenterinsightsV1mainDeleteIssueModelRequest",
+"properties": {
+"name": {
+"description": "Required. The name of the issue model to delete.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1mainDeleteQaQuestionTagMetadata": {
+"description": "The metadata for deleting a QaQuestionTag Resource.",
+"id": "GoogleCloudContactcenterinsightsV1mainDeleteQaQuestionTagMetadata",
+"properties": {
+"createTime": {
+"description": "Output only. The time the operation was created.",
+"format": "google-datetime",
+"readOnly": true,
+"type": "string"
+},
+"endTime": {
+"description": "Output only. The time the operation finished running.",
+"format": "google-datetime",
+"readOnly": true,
+"type": "string"
+},
+"request": {
+"$ref": "GoogleCloudContactcenterinsightsV1mainDeleteQaQuestionTagRequest",
+"description": "Output only. The original request.",
+"readOnly": true
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1mainDeleteQaQuestionTagRequest": {
+"description": "The request for deleting a QaQuestionTag.",
+"id": "GoogleCloudContactcenterinsightsV1mainDeleteQaQuestionTagRequest",
+"properties": {
+"name": {
+"description": "Required. The name of the QaQuestionTag to delete.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1mainDeployIssueModelMetadata": {
+"description": "Metadata for deploying an issue model.",
+"id": "GoogleCloudContactcenterinsightsV1mainDeployIssueModelMetadata",
+"properties": {
+"createTime": {
+"description": "Output only. The time the operation was created.",
+"format": "google-datetime",
+"readOnly": true,
+"type": "string"
+},
+"endTime": {
+"description": "Output only. The time the operation finished running.",
+"format": "google-datetime",
+"readOnly": true,
+"type": "string"
+},
+"request": {
+"$ref": "GoogleCloudContactcenterinsightsV1mainDeployIssueModelRequest",
+"description": "The original request for deployment."
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1mainDeployIssueModelRequest": {
+"description": "The request to deploy an issue model.",
+"id": "GoogleCloudContactcenterinsightsV1mainDeployIssueModelRequest",
+"properties": {
+"name": {
+"description": "Required. The issue model to deploy.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1mainDeployIssueModelResponse": {
+"description": "The response to deploy an issue model.",
+"id": "GoogleCloudContactcenterinsightsV1mainDeployIssueModelResponse",
+"properties": {},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1mainDiagnoseConversationsMetadata": {
+"description": "Metadata for a DiagnoseConversations operation.",
+"id": "GoogleCloudContactcenterinsightsV1mainDiagnoseConversationsMetadata",
+"properties": {
+"createTime": {
+"description": "Output only. The time the operation was created.",
+"format": "google-datetime",
+"readOnly": true,
+"type": "string"
+},
+"diagnosticReport": {
+"$ref": "GoogleCloudContactcenterinsightsV1mainDiagnosticReport",
+"description": "Output only. The diagnostic report containing metrics and intent breakdowns.",
+"readOnly": true
+},
+"endTime": {
+"description": "Output only. The time the operation finished running.",
+"format": "google-datetime",
+"readOnly": true,
+"type": "string"
+},
+"fullReport": {
+"description": "Output only. If true, the agent generated a full diagnostic report for all sub-agents.",
+"readOnly": true,
+"type": "boolean"
+},
+"latestStep": {
+"$ref": "GoogleCloudContactcenterinsightsV1mainSherlockStep",
+"description": "Output only. The most recent thought or action from the agent.",
+"readOnly": true
+},
+"metricType": {
+"description": "Output only. The type of metric being diagnosed.",
+"enum": [
+"DIAGNOSTIC_METRIC_TYPE_UNSPECIFIED",
+"ESCALATION",
+"CONTAINMENT"
+],
+"enumDescriptions": [
+"Metric type is unspecified.",
+"Escalation rate.",
+"Containment rate."
+],
+"readOnly": true,
+"type": "string"
+},
+"partialTrajectories": {
+"deprecated": true,
+"description": "Output only. Deprecated: Use partial_trajectory_steps instead. The intermediate trajectory updates (partial trajectory).",
+"items": {
+"type": "string"
+},
+"readOnly": true,
+"type": "array"
+},
+"partialTrajectorySteps": {
+"description": "Output only. The intermediate trajectory updates. This can be used for live progress tracking of the agent's thoughts and actions as it works through the analysis.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1mainSherlockStep"
+},
+"readOnly": true,
+"type": "array"
+},
+"request": {
+"$ref": "GoogleCloudContactcenterinsightsV1mainDiagnoseConversationsRequest",
+"description": "Output only. The request that created the operation.",
+"readOnly": true
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1mainDiagnoseConversationsRequest": {
+"description": "The request to analyze conversation data using agentic workflows. This RPC triggers a complex analysis process that may involve several steps of reasoning and tool execution.",
+"id": "GoogleCloudContactcenterinsightsV1mainDiagnoseConversationsRequest",
+"properties": {
+"dryRun": {
+"description": "Optional. If true, the request will be validated and a simulation of the analysis will be performed without actually executing the task.",
+"type": "boolean"
+},
+"filter": {
+"description": "Optional. AIP-160 compliant filter for selecting target conversations.",
+"type": "string"
+},
+"fullReport": {
+"description": "Optional. If true, the agent will generate a full diagnostic report for all sub-agents.",
+"type": "boolean"
+},
+"instructions": {
+"description": "Optional. Specific instructions for the agent.",
+"type": "string"
+},
+"maxSteps": {
+"description": "Optional. The maximum number of steps the agent can take during the execution of the task. Defaults to 10.",
+"format": "int32",
+"type": "integer"
+},
+"metricType": {
+"description": "Optional. The type of metric being diagnosed.",
+"enum": [
+"DIAGNOSTIC_METRIC_TYPE_UNSPECIFIED",
+"ESCALATION",
+"CONTAINMENT"
+],
+"enumDescriptions": [
+"Metric type is unspecified.",
+"Escalation rate.",
+"Containment rate."
+],
+"type": "string"
+},
+"outputConfig": {
+"$ref": "GoogleCloudContactcenterinsightsV1mainOutputConfig",
+"description": "Optional. The configuration for the output of the task."
+},
+"parent": {
+"description": "Required. The parent resource where the analysis will be performed.",
+"type": "string"
+},
+"requestId": {
+"description": "Optional. Required. A unique ID that identifies the request. If the service receives two `DiagnoseConversationsRequest`s with the same `request_id`, then the second request will be ignored; instead, the response of the first request will be returned. The ID must contain only letters (a-z, A-Z), numbers (0-9), underscores (_), and hyphens (-). The maximum length is 40 characters.",
+"type": "string"
+},
+"taskQuery": {
+"description": "Optional. A natural language description of the analysis goal or question.",
+"type": "string"
+},
+"validateOnly": {
+"description": "Optional. If true, the request will only be validated (permissions, filter syntax, etc.) without actually triggering the analysis.",
+"type": "boolean"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1mainDiagnoseConversationsResponse": {
+"description": "The response from a DiagnoseConversations request.",
+"id": "GoogleCloudContactcenterinsightsV1mainDiagnoseConversationsResponse",
 "properties": {
-"createTime": {
-"description": "Output only. The time the operation was created.",
-"format": "google-datetime",
+"answer": {
+"description": "Output only. The final, high-level answer or diagnostic summary returned by the Sherlock worker.",
 "readOnly": true,
 "type": "string"
 },
-"endTime": {
-"description": "Output only. The time the operation finished running.",
-"format": "google-datetime",
+"exportUri": {
+"description": "Output only. If an external destination was requested, the URI of the exported data.",
 "readOnly": true,
 "type": "string"
 },
-"request": {
-"$ref": "GoogleCloudContactcenterinsightsV1mainDeleteIssueModelRequest",
-"description": "The original request for deletion."
-}
+"fullTrajectories": {
+"deprecated": true,
+"description": "Output only. Deprecated: Use full_trajectory_steps instead. The complete sequence of thoughts and actions (full trajectory).",
+"items": {
+"type": "string"
 },
-"type": "object"
+"readOnly": true,
+"type": "array"
 },
-"GoogleCloudContactcenterinsightsV1mainDeleteIssueModelRequest": {
-"description": "The request to delete an issue model.",
-"id": "GoogleCloudContactcenterinsightsV1mainDeleteIssueModelRequest",
-"properties": {
-"name": {
-"description": "Required. The name of the issue model to delete.",
-"type": "string"
+"fullTrajectorySteps": {
+"description": "Output only. The complete sequence of thoughts and actions taken by the agent.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1mainSherlockStep"
+},
+"readOnly": true,
+"type": "array"
 }
 },
 "type": "object"
 },
-"GoogleCloudContactcenterinsightsV1mainDeleteQaQuestionTagMetadata": {
-"description": "The metadata for deleting a QaQuestionTag Resource.",
-"id": "GoogleCloudContactcenterinsightsV1mainDeleteQaQuestionTagMetadata",
+"GoogleCloudContactcenterinsightsV1mainDiagnosticReport": {
+"description": "A diagnostic report containing aggregate metrics and intent breakdowns.",
+"id": "GoogleCloudContactcenterinsightsV1mainDiagnosticReport",
 "properties": {
-"createTime": {
-"description": "Output only. The time the operation was created.",
-"format": "google-datetime",
+"intentStats": {
+"description": "Output only. A breakdown of metrics grouped by intent.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1mainDiagnosticReportIntentStats"
+},
 "readOnly": true,
-"type": "string"
+"type": "array"
+},
+"lossPatterns": {
+"description": "Output only. A list of loss patterns identified for the entire project/dataset.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1mainLossPattern"
 },
-"endTime": {
-"description": "Output only. The time the operation finished running.",
-"format": "google-datetime",
 "readOnly": true,
-"type": "string"
+"type": "array"
 },
-"request": {
-"$ref": "GoogleCloudContactcenterinsightsV1mainDeleteQaQuestionTagRequest",
-"description": "Output only. The original request.",
-"readOnly": true
-}
+"metrics": {
+"additionalProperties": {
+"$ref": "GoogleCloudContactcenterinsightsV1mainMetricValue"
 },
+"deprecated": true,
+"description": "Output only. Deprecated: The type of the metric. Metrics for Outcome Based Insights derived from QueryMetrics.",
+"readOnly": true,
 "type": "object"
-},
-"GoogleCloudContactcenterinsightsV1mainDeleteQaQuestionTagRequest": {
-"description": "The request for deleting a QaQuestionTag.",
-"id": "GoogleCloudContactcenterinsightsV1mainDeleteQaQuestionTagRequest",
-"properties": {
-"name": {
-"description": "Required. The name of the QaQuestionTag to delete.",
-"type": "string"
 }
 },
 "type": "object"
 },
-"GoogleCloudContactcenterinsightsV1mainDeployIssueModelMetadata": {
-"description": "Metadata for deploying an issue model.",
-"id": "GoogleCloudContactcenterinsightsV1mainDeployIssueModelMetadata",
+"GoogleCloudContactcenterinsightsV1mainDiagnosticReportIntentStats": {
+"description": "A breakdown of metrics grouped by intent.",
+"id": "GoogleCloudContactcenterinsightsV1mainDiagnosticReportIntentStats",
 "properties": {
-"createTime": {
-"description": "Output only. The time the operation was created.",
-"format": "google-datetime",
+"conversationCount": {
+"description": "Output only. The number of conversations associated with this intent.",
+"format": "int32",
+"readOnly": true,
+"type": "integer"
+},
+"intentDisplayName": {
+"description": "Output only. The display name of the intent.",
 "readOnly": true,
 "type": "string"
 },
-"endTime": {
-"description": "Output only. The time the operation finished running.",
-"format": "google-datetime",
+"intentId": {
+"description": "Output only. The unique identifier for the intent (from Discovery Engine).",
 "readOnly": true,
 "type": "string"
 },
-"request": {
-"$ref": "GoogleCloudContactcenterinsightsV1mainDeployIssueModelRequest",
-"description": "The original request for deployment."
-}
+"lossPatterns": {
+"description": "Output only. A list of loss patterns identified for this intent.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1mainLossPattern"
 },
-"type": "object"
+"readOnly": true,
+"type": "array"
 },
-"GoogleCloudContactcenterinsightsV1mainDeployIssueModelRequest": {
-"description": "The request to deploy an issue model.",
-"id": "GoogleCloudContactcenterinsightsV1mainDeployIssueModelRequest",
-"properties": {
-"name": {
-"description": "Required. The issue model to deploy.",
-"type": "string"
-}
+"metrics": {
+"additionalProperties": {
+"$ref": "GoogleCloudContactcenterinsightsV1mainMetricValue"
 },
+"deprecated": true,
+"description": "Output only. Deprecated: The type of the metric. Metrics for Outcome Based Insights derived from QueryMetrics.",
+"readOnly": true,
 "type": "object"
+}
 },
-"GoogleCloudContactcenterinsightsV1mainDeployIssueModelResponse": {
-"description": "The response to deploy an issue model.",
-"id": "GoogleCloudContactcenterinsightsV1mainDeployIssueModelResponse",
-"properties": {},
 "type": "object"
 },
 "GoogleCloudContactcenterinsightsV1mainDialogflowIntent": {
@@ -20604,6 +22357,175 @@ true
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1mainLossPattern": {
+"description": "A loss pattern of a virtual agent and suggested fixes.",
+"id": "GoogleCloudContactcenterinsightsV1mainLossPattern",
+"properties": {
+"conversationIds": {
+"description": "Output only. A list of conversation IDs that match this loss pattern.",
+"items": {
+"type": "string"
+},
+"readOnly": true,
+"type": "array"
+},
+"description": {
+"description": "Output only. A markdown description of the loss pattern.",
+"readOnly": true,
+"type": "string"
+},
+"displayName": {
+"description": "Output only. The display name of the loss pattern.",
+"readOnly": true,
+"type": "string"
+},
+"examples": {
+"description": "Output only. A markdown of loss pattern examples.",
+"readOnly": true,
+"type": "string"
+},
+"id": {
+"description": "Output only. The unique identifier for the loss pattern.",
+"readOnly": true,
+"type": "string"
+},
+"percentage": {
+"description": "Output only. The percentage of conversations that match this loss pattern.",
+"format": "double",
+"readOnly": true,
+"type": "number"
+},
+"suggestedFixes": {
+"description": "Output only. A markdown description of the suggested fixes.",
+"readOnly": true,
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1mainMetricValue": {
+"deprecated": true,
+"description": "Deprecated: MetricValue is no longer used for diagnostics.",
+"id": "GoogleCloudContactcenterinsightsV1mainMetricValue",
+"properties": {
+"conversations": {
+"description": "Output only. The list of conversation names that contributed to this metric (hits). Format: `projects/{project}/locations/{location}/conversations/{conversation}`",
+"items": {
+"type": "string"
+},
+"readOnly": true,
+"type": "array"
+},
+"displayName": {
+"description": "Output only. The user-visible name of the metric (e.g., \"Containment Rate\").",
+"readOnly": true,
+"type": "string"
+},
+"hitCount": {
+"description": "Output only. The number of positive matches (hits) for this metric.",
+"format": "int32",
+"readOnly": true,
+"type": "integer"
+},
+"metricType": {
+"description": "Output only. Deprecated: The type of the metric. Metrics for Outcome Based Insights derived from QueryMetrics.",
+"enum": [
+"METRIC_TYPE_UNSPECIFIED",
+"ESCALATION",
+"CONTAINMENT"
+],
+"enumDescriptions": [
+"Metric type is unspecified.",
+"Escalation rate.",
+"Containment rate."
+],
+"readOnly": true,
+"type": "string"
+},
+"sourceId": {
+"description": "Output only. The resource name of the underlying Insights primitive (e.g., Tag or QaQuestion) used to calculate this metric.",
+"readOnly": true,
+"type": "string"
+},
+"totalCount": {
+"description": "Output only. The total number of items evaluated for this metric.",
+"format": "int32",
+"readOnly": true,
+"type": "integer"
+},
+"value": {
+"description": "Output only. The calculated value of the metric (usually a ratio or rate 0.0 - 1.0).",
+"format": "double",
+"readOnly": true,
+"type": "number"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1mainOutputConfig": {
+"description": "Configuration for where to export or return the analysis findings.",
+"id": "GoogleCloudContactcenterinsightsV1mainOutputConfig",
+"properties": {
+"bigqueryDestination": {
+"$ref": "GoogleCloudContactcenterinsightsV1mainOutputConfigBigQueryDestination",
+"description": "Optional. Export to BigQuery."
+},
+"gcsDestination": {
+"$ref": "GoogleCloudContactcenterinsightsV1mainOutputConfigGcsDestination",
+"description": "Optional. Export to a Cloud Storage bucket."
+},
+"googleSheetsDestination": {
+"$ref": "GoogleCloudContactcenterinsightsV1mainOutputConfigGoogleSheetsDestination",
+"description": "Optional. Export directly to a Google Sheet."
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1mainOutputConfigBigQueryDestination": {
+"description": "BigQuery destination configuration.",
+"id": "GoogleCloudContactcenterinsightsV1mainOutputConfigBigQueryDestination",
+"properties": {
+"dataset": {
+"description": "Required. The name of the BigQuery dataset.",
+"type": "string"
+},
+"projectId": {
+"description": "Optional. A project ID or number.",
+"type": "string"
+},
+"table": {
+"description": "Required. The BigQuery table name.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1mainOutputConfigGcsDestination": {
+"description": "Cloud Storage destination configuration.",
+"id": "GoogleCloudContactcenterinsightsV1mainOutputConfigGcsDestination",
+"properties": {
+"uri": {
+"description": "Required. The Cloud Storage URI to export the results to.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1mainOutputConfigGoogleSheetsDestination": {
+"description": "Google Sheets destination configuration.",
+"id": "GoogleCloudContactcenterinsightsV1mainOutputConfigGoogleSheetsDestination",
+"properties": {
+"sheet": {
+"description": "Optional. The sheet name.",
+"type": "string"
+},
+"spreadsheetId": {
+"description": "Optional. An existing Google Sheets ID.",
+"type": "string"
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1mainPhraseMatchData": {
 "description": "The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.",
 "id": "GoogleCloudContactcenterinsightsV1mainPhraseMatchData",
@@ -21390,6 +23312,14 @@ true
 "$ref": "GoogleCloudContactcenterinsightsV1mainArticleSuggestionData",
 "description": "Agent Assist Article Suggestion data."
 },
+"cesEndSessionAnnotation": {
+"$ref": "GoogleCloudContactcenterinsightsV1mainCesEndSessionAnnotation",
+"description": "The CES end session annotation."
+},
+"cesTurnAnnotation": {
+"$ref": "GoogleCloudContactcenterinsightsV1mainCesTurnAnnotation",
+"description": "The CES turn annotation."
+},
 "conversationSummarizationSuggestion": {
 "$ref": "GoogleCloudContactcenterinsightsV1mainConversationSummarizationSuggestionData",
 "description": "Conversation summarization suggestion data."
@@ -21582,6 +23512,43 @@ true
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1mainSherlockStep": {
+"description": "A step in the agent's reasoning process (Trajectory Step).",
+"id": "GoogleCloudContactcenterinsightsV1mainSherlockStep",
+"properties": {
+"textInput": {
+"description": "Output only. Natural language input stimulus.",
+"items": {
+"type": "string"
+},
+"readOnly": true,
+"type": "array"
+},
+"thought": {
+"description": "Output only. The reasoning or internal monologue of the agent.",
+"readOnly": true,
+"type": "string"
+},
+"toolCalls": {
+"description": "Output only. The tool call issued by the agent.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1mainToolCall"
+},
+"readOnly": true,
+"type": "array"
+},
+"toolOutput": {
+"additionalProperties": {
+"description": "Properties of the object.",
+"type": "any"
+},
+"description": "Output only. The output response from the tool execution.",
+"readOnly": true,
+"type": "object"
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1mainSilenceData": {
 "description": "The data for a silence annotation.",
 "id": "GoogleCloudContactcenterinsightsV1mainSilenceData",
@@ -21768,6 +23735,27 @@ true
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1mainToolCall": {
+"description": "A tool call from the agent.",
+"id": "GoogleCloudContactcenterinsightsV1mainToolCall",
+"properties": {
+"input": {
+"additionalProperties": {
+"description": "Properties of the object.",
+"type": "any"
+},
+"description": "Output only. The input arguments to the tool.",
+"readOnly": true,
+"type": "object"
+},
+"toolName": {
+"description": "Output only. The name of the tool being called.",
+"readOnly": true,
+"type": "string"
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1mainUndeployIssueModelMetadata": {
 "description": "Metadata for undeploying an issue model.",
 "id": "GoogleCloudContactcenterinsightsV1mainUndeployIssueModelMetadata",