google-api-python-client 2.125.0__py2.py3-none-any.whl → 2.127.0__py2.py3-none-any.whl

googleapiclient/discovery_cache/documents/contactcenterinsights.v1.json

@@ -1473,9 +1473,131 @@
 }
 }
 },
-"revision": "20240324",
+"revision": "20240416",
 "rootUrl": "https://contactcenterinsights.googleapis.com/",
 "schemas": {
+"GoogleCloudContactcenterinsightsV1AgentCoachingInstruction": {
+"description": "Agent Coaching instructions that customer can configure.",
+"id": "GoogleCloudContactcenterinsightsV1AgentCoachingInstruction",
+"properties": {
+"agentAction": {
+"description": "Optional. The action that human agent should take. For example, \"apologize for the slow shipping\". If the users only want to use agent coaching for intent detection, agent_action can be empty",
+"type": "string"
+},
+"condition": {
+"description": "Optional. The condition of the instruction. For example, \"the customer wants to cancel an order\". If the users want the instruction to be triggered unconditionally, the condition can be empty.",
+"type": "string"
+},
+"description": {
+"description": "Optional. The detailed description of this instruction.",
+"type": "string"
+},
+"displayName": {
+"description": "Optional. Display name for the instruction.",
+"type": "string"
+},
+"metadata": {
+"additionalProperties": {
+"type": "string"
+},
+"description": "Optional. Additional information attached to this instruction.",
+"type": "object"
+},
+"systemAction": {
+"description": "Optional. The action that system should take. For example, \"call GetOrderTime with order_number={order number provided by the customer}\". If the users don't have plugins or don't want to trigger plugins, the system_action can be empty",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion": {
+"description": "Suggestion for coaching agents.",
+"id": "GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion",
+"properties": {
+"agentActionSuggestions": {
+"description": "Optional. Suggested actions for the agent to take.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion"
+},
+"type": "array"
+},
+"applicableInstructions": {
+"description": "Optional. Instructions applicable based on the current context.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1AgentCoachingInstruction"
+},
+"type": "array"
+},
+"sampleResponses": {
+"description": "Optional. Sample response for the Agent.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse"
+},
+"type": "array"
+},
+"suggestionEval": {
+"$ref": "GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval",
+"description": "Self evaluation of the suggestion."
+},
+"suggestionReasoning": {
+"$ref": "GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning",
+"description": "Reasoning for the suggestion."
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion": {
+"description": "Actions suggested for the agent. This is based on applicable instructions.",
+"id": "GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion",
+"properties": {
+"agentAction": {
+"description": "Optional. The suggested action for the agent.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval": {
+"description": "Self evaluations of the suggestion.",
+"id": "GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval",
+"properties": {
+"actionActionSuggestionEval": {
+"description": "Optional. Eval for Agent action suggestion.",
+"type": "string"
+},
+"sampleResponseEval": {
+"description": "Optional. Eval for sample response.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning": {
+"description": "Reasoning for the suggestion.",
+"id": "GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning",
+"properties": {
+"agentActionTaken": {
+"description": "Optional. The actions that the agent has taken already.",
+"type": "string"
+},
+"issueSummary": {
+"description": "Optional. Summary of the issue.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse": {
+"description": "Sample response that the agent can use. This could be based on applicable instructions and ingested data from other systems.",
+"id": "GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse",
+"properties": {
+"responseText": {
+"description": "Optional. Sample response for Agent in text.",
+"type": "string"
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1Analysis": {
 "description": "The analysis resource.",
 "id": "GoogleCloudContactcenterinsightsV1Analysis",
@@ -2905,6 +3027,24 @@
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1FreeFormSuggestion": {
+"description": "Suggestion generated using free form generator.",
+"id": "GoogleCloudContactcenterinsightsV1FreeFormSuggestion",
+"properties": {
+"labels": {
+"description": "Optional. Labels for the generator.",
+"items": {
+"type": "string"
+},
+"type": "array"
+},
+"response": {
+"description": "Required. Free form suggestion.",
+"type": "string"
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1GcsSource": {
 "description": "A Cloud Storage source of conversation data.",
 "id": "GoogleCloudContactcenterinsightsV1GcsSource",
@@ -2920,6 +3060,162 @@
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1GeneratorSuggestion": {
+"description": "Suggestion generated using a Generator.",
+"id": "GoogleCloudContactcenterinsightsV1GeneratorSuggestion",
+"properties": {
+"agentCoachingSuggestion": {
+"$ref": "GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion",
+"description": "Optional. Suggestion to coach the agent."
+},
+"freeFormSuggestion": {
+"$ref": "GoogleCloudContactcenterinsightsV1FreeFormSuggestion",
+"description": "Optional. Free form suggestion."
+},
+"summarySuggestion": {
+"$ref": "GoogleCloudContactcenterinsightsV1SummarySuggestion",
+"description": "Optional. Suggested summary."
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse": {
+"description": "Represents response from generators.",
+"id": "GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse",
+"properties": {
+"generatorSuggestion": {
+"$ref": "GoogleCloudContactcenterinsightsV1GeneratorSuggestion",
+"description": "The suggestion generated from the Generator."
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse": {
+"description": "Response for Knowledge Assist. Contains suggested query and optionally includes an answer for the query.",
+"id": "GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse",
+"properties": {
+"suggestedQuery": {
+"$ref": "GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery",
+"description": "The query suggested based on the context. Suggestion is made only if it is different from the previous suggestion."
+},
+"suggestedQueryAnswer": {
+"$ref": "GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer",
+"description": "The answer generated for the suggested query. Whether or not an answer is generated depends on how confident we are about the generated query."
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer": {
+"description": "Represents an answer from Knowledge. Cuurently supports FAQ and Generative answers.",
+"id": "GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer",
+"properties": {
+"answerText": {
+"description": "The piece of text from the `source` that answers this suggested query.",
+"type": "string"
+},
+"faqSource": {
+"$ref": "GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource",
+"description": "Populated if the prediction came from FAQ."
+},
+"generativeSource": {
+"$ref": "GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource",
+"description": "Populated if the prediction was Generative."
+},
+"intentMatchingSource": {
+"$ref": "GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource",
+"description": "Populated if the prediction was from intent matching."
+},
+"matchConfidence": {
+"description": "The system's confidence score that this answer is a good match for this conversational query. The range is from 0.0 (completely uncertain) to 1.0 (completely certain).",
+"format": "float",
+"type": "number"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource": {
+"description": "Details about source of FAQ answer.",
+"id": "GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource",
+"properties": {
+"document": {
+"description": "Indicates which Knowledge Document this answer was extracted from. Format: `projects//knowledgeBases//documents/`.",
+"type": "string"
+},
+"question": {
+"description": "The corresponding FAQ question.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource": {
+"description": "Details about source of Generative answer.",
+"id": "GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource",
+"properties": {
+"snippets": {
+"description": "All snippets used for this Generative Prediction, with their source URI and data.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet"
+},
+"type": "array"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet": {
+"description": "Snippet Source for a Generative Prediction.",
+"id": "GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet",
+"properties": {
+"document": {
+"description": "Indicates which Knowledge Document this snippet was extracted from. Format: `projects//knowledgeBases//documents/`.",
+"type": "string"
+},
+"text": {
+"description": "text taken from that URI.",
+"type": "string"
+},
+"title": {
+"description": "Title of the document.",
+"type": "string"
+},
+"uri": {
+"description": "URI the data is sourced from.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource": {
+"description": "Details about source of Intent Matching answer.",
+"id": "GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource",
+"properties": {
+"title": {
+"description": "Title of the document.",
+"type": "string"
+},
+"uri": {
+"description": "URI the data is sourced from.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery": {
+"description": "Represents a suggested query.",
+"id": "GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery",
+"properties": {
+"queryText": {
+"description": "Suggested query text.",
+"type": "string"
+},
+"score": {
+"description": "Suggested query score.",
+"format": "float",
+"type": "number"
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1HoldData": {
 "description": "The data for a hold annotation.",
 "id": "GoogleCloudContactcenterinsightsV1HoldData",
@@ -3749,6 +4045,18 @@
 "$ref": "GoogleCloudContactcenterinsightsV1FaqAnswerData",
 "description": "Agent Assist FAQ answer data."
 },
+"generatorSuggestionResult": {
+"$ref": "GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse",
+"description": "The generator suggestion result."
+},
+"knowledgeAssistResult": {
+"$ref": "GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse",
+"description": "The Knowledge Assist result."
+},
+"knowledgeSearchResult": {
+"$ref": "GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer",
+"description": "The Knowledge Search result."
+},
 "smartComposeSuggestion": {
 "$ref": "GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData",
 "description": "Agent Assist Smart Compose suggestion data."
@@ -3764,6 +4072,72 @@
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer": {
+"description": "Represents a SearchKnowledge answer.",
+"id": "GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer",
+"properties": {
+"answer": {
+"description": "The piece of text from the knowledge base documents that answers the search query",
+"type": "string"
+},
+"answerRecord": {
+"description": "The name of the answer record. Format: `projects//locations//answer Records/`",
+"type": "string"
+},
+"answerSources": {
+"description": "All sources used to generate the answer.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource"
+},
+"type": "array"
+},
+"answerType": {
+"description": "The type of the answer.",
+"enum": [
+"ANSWER_TYPE_UNSPECIFIED",
+"FAQ",
+"GENERATIVE",
+"INTENT"
+],
+"enumDescriptions": [
+"The answer has a unspecified type.",
+"The answer is from FAQ documents.",
+"The answer is from generative model.",
+"The answer is from intent matching."
+],
+"type": "string"
+},
+"confidenceScore": {
+"description": "The confidence score in [0.0, 1.0] range.",
+"format": "float",
+"type": "number"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource": {
+"description": "The sources of the answers.",
+"id": "GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource",
+"properties": {
+"document": {
+"description": "The document from which the snippet was extracted. Format: `projects//knowledgeBases//documents/`",
+"type": "string"
+},
+"snippet": {
+"description": "The relevant snippet of the article.",
+"type": "string"
+},
+"title": {
+"description": "The title of the article.",
+"type": "string"
+},
+"uri": {
+"description": "The URI of the article.",
+"type": "string"
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1SentimentData": {
 "description": "The data for a sentiment annotation.",
 "id": "GoogleCloudContactcenterinsightsV1SentimentData",
@@ -3924,6 +4298,35 @@
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1SummarySuggestion": {
+"description": "Suggested summary of the conversation.",
+"id": "GoogleCloudContactcenterinsightsV1SummarySuggestion",
+"properties": {
+"summarySections": {
+"description": "Required. All the parts of generated summary.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection"
+},
+"type": "array"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection": {
+"description": "A component of the generated summary.",
+"id": "GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection",
+"properties": {
+"section": {
+"description": "Required. Name of the section.",
+"type": "string"
+},
+"summary": {
+"description": "Required. Summary text for the section.",
+"type": "string"
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1UndeployIssueModelMetadata": {
 "description": "Metadata for undeploying an issue model.",
 "id": "GoogleCloudContactcenterinsightsV1UndeployIssueModelMetadata",
@@ -4056,6 +4459,128 @@
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction": {
+"description": "Agent Coaching instructions that customer can configure.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction",
+"properties": {
+"agentAction": {
+"description": "Optional. The action that human agent should take. For example, \"apologize for the slow shipping\". If the users only want to use agent coaching for intent detection, agent_action can be empty",
+"type": "string"
+},
+"condition": {
+"description": "Optional. The condition of the instruction. For example, \"the customer wants to cancel an order\". If the users want the instruction to be triggered unconditionally, the condition can be empty.",
+"type": "string"
+},
+"description": {
+"description": "Optional. The detailed description of this instruction.",
+"type": "string"
+},
+"displayName": {
+"description": "Optional. Display name for the instruction.",
+"type": "string"
+},
+"metadata": {
+"additionalProperties": {
+"type": "string"
+},
+"description": "Optional. Additional information attached to this instruction.",
+"type": "object"
+},
+"systemAction": {
+"description": "Optional. The action that system should take. For example, \"call GetOrderTime with order_number={order number provided by the customer}\". If the users don't have plugins or don't want to trigger plugins, the system_action can be empty",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion": {
+"description": "Suggestion for coaching agents.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion",
+"properties": {
+"agentActionSuggestions": {
+"description": "Optional. Suggested actions for the agent to take.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion"
+},
+"type": "array"
+},
+"applicableInstructions": {
+"description": "Optional. Instructions applicable based on the current context.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction"
+},
+"type": "array"
+},
+"sampleResponses": {
+"description": "Optional. Sample response for the Agent.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse"
+},
+"type": "array"
+},
+"suggestionEval": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval",
+"description": "Self evaluation of the suggestion."
+},
+"suggestionReasoning": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning",
+"description": "Reasoning for the suggestion."
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion": {
+"description": "Actions suggested for the agent. This is based on applicable instructions.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion",
+"properties": {
+"agentAction": {
+"description": "Optional. The suggested action for the agent.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval": {
+"description": "Self evaluations of the suggestion.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval",
+"properties": {
+"actionActionSuggestionEval": {
+"description": "Optional. Eval for Agent action suggestion.",
+"type": "string"
+},
+"sampleResponseEval": {
+"description": "Optional. Eval for sample response.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning": {
+"description": "Reasoning for the suggestion.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning",
+"properties": {
+"agentActionTaken": {
+"description": "Optional. The actions that the agent has taken already.",
+"type": "string"
+},
+"issueSummary": {
+"description": "Optional. Summary of the issue.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse": {
+"description": "Sample response that the agent can use. This could be based on applicable instructions and ingested data from other systems.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse",
+"properties": {
+"responseText": {
+"description": "Optional. Sample response for Agent in text.",
+"type": "string"
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1alpha1Analysis": {
 "description": "The analysis resource.",
 "id": "GoogleCloudContactcenterinsightsV1alpha1Analysis",
@@ -5369,6 +5894,24 @@
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1alpha1FreeFormSuggestion": {
+"description": "Suggestion generated using free form generator.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1FreeFormSuggestion",
+"properties": {
+"labels": {
+"description": "Optional. Labels for the generator.",
+"items": {
+"type": "string"
+},
+"type": "array"
+},
+"response": {
+"description": "Required. Free form suggestion.",
+"type": "string"
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1alpha1GcsSource": {
 "description": "A Cloud Storage source of conversation data.",
 "id": "GoogleCloudContactcenterinsightsV1alpha1GcsSource",
@@ -5384,6 +5927,162 @@
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1alpha1GeneratorSuggestion": {
+"description": "Suggestion generated using a Generator.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1GeneratorSuggestion",
+"properties": {
+"agentCoachingSuggestion": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion",
+"description": "Optional. Suggestion to coach the agent."
+},
+"freeFormSuggestion": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1FreeFormSuggestion",
+"description": "Optional. Free form suggestion."
+},
+"summarySuggestion": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1SummarySuggestion",
+"description": "Optional. Suggested summary."
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1GetGeneratorSuggestionResponse": {
+"description": "Represents response from generators.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1GetGeneratorSuggestionResponse",
+"properties": {
+"generatorSuggestion": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1GeneratorSuggestion",
+"description": "The suggestion generated from the Generator."
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponse": {
+"description": "Response for Knowledge Assist. Contains suggested query and optionally includes an answer for the query.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponse",
+"properties": {
+"suggestedQuery": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseSuggestedQuery",
+"description": "The query suggested based on the context. Suggestion is made only if it is different from the previous suggestion."
+},
+"suggestedQueryAnswer": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer",
+"description": "The answer generated for the suggested query. Whether or not an answer is generated depends on how confident we are about the generated query."
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer": {
+"description": "Represents an answer from Knowledge. Cuurently supports FAQ and Generative answers.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer",
+"properties": {
+"answerText": {
+"description": "The piece of text from the `source` that answers this suggested query.",
+"type": "string"
+},
+"faqSource": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource",
+"description": "Populated if the prediction came from FAQ."
+},
+"generativeSource": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource",
+"description": "Populated if the prediction was Generative."
+},
+"intentMatchingSource": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource",
+"description": "Populated if the prediction was from intent matching."
+},
+"matchConfidence": {
+"description": "The system's confidence score that this answer is a good match for this conversational query. The range is from 0.0 (completely uncertain) to 1.0 (completely certain).",
+"format": "float",
+"type": "number"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource": {
+"description": "Details about source of FAQ answer.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource",
+"properties": {
+"document": {
+"description": "Indicates which Knowledge Document this answer was extracted from. Format: `projects//knowledgeBases//documents/`.",
+"type": "string"
+},
+"question": {
+"description": "The corresponding FAQ question.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource": {
+"description": "Details about source of Generative answer.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource",
+"properties": {
+"snippets": {
+"description": "All snippets used for this Generative Prediction, with their source URI and data.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet"
+},
+"type": "array"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet": {
+"description": "Snippet Source for a Generative Prediction.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet",
+"properties": {
+"document": {
+"description": "Indicates which Knowledge Document this snippet was extracted from. Format: `projects//knowledgeBases//documents/`.",
+"type": "string"
+},
+"text": {
+"description": "text taken from that URI.",
+"type": "string"
+},
+"title": {
+"description": "Title of the document.",
+"type": "string"
+},
+"uri": {
+"description": "URI the data is sourced from.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource": {
+"description": "Details about source of Intent Matching answer.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource",
+"properties": {
+"title": {
+"description": "Title of the document.",
+"type": "string"
+},
+"uri": {
+"description": "URI the data is sourced from.",
+"type": "string"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseSuggestedQuery": {
+"description": "Represents a suggested query.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseSuggestedQuery",
+"properties": {
+"queryText": {
+"description": "Suggested query text.",
+"type": "string"
+},
+"score": {
+"description": "Suggested query score.",
+"format": "float",
+"type": "number"
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1alpha1HoldData": {
 "description": "The data for a hold annotation.",
 "id": "GoogleCloudContactcenterinsightsV1alpha1HoldData",
@@ -5935,6 +6634,18 @@
 "$ref": "GoogleCloudContactcenterinsightsV1alpha1FaqAnswerData",
 "description": "Agent Assist FAQ answer data."
 },
+"generatorSuggestionResult": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1GetGeneratorSuggestionResponse",
+"description": "The generator suggestion result."
+},
+"knowledgeAssistResult": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponse",
+"description": "The Knowledge Assist result."
+},
+"knowledgeSearchResult": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswer",
+"description": "The Knowledge Search result."
+},
 "smartComposeSuggestion": {
 "$ref": "GoogleCloudContactcenterinsightsV1alpha1SmartComposeSuggestionData",
 "description": "Agent Assist Smart Compose suggestion data."
@@ -5950,6 +6661,72 @@
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswer": {
+"description": "Represents a SearchKnowledge answer.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswer",
+"properties": {
+"answer": {
+"description": "The piece of text from the knowledge base documents that answers the search query",
+"type": "string"
+},
+"answerRecord": {
+"description": "The name of the answer record. Format: `projects//locations//answer Records/`",
+"type": "string"
+},
+"answerSources": {
+"description": "All sources used to generate the answer.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswerAnswerSource"
+},
+"type": "array"
+},
+"answerType": {
+"description": "The type of the answer.",
+"enum": [
+"ANSWER_TYPE_UNSPECIFIED",
+"FAQ",
+"GENERATIVE",
+"INTENT"
+],
+"enumDescriptions": [
+"The answer has a unspecified type.",
+"The answer is from FAQ documents.",
+"The answer is from generative model.",
+"The answer is from intent matching."
+],
+"type": "string"
+},
+"confidenceScore": {
+"description": "The confidence score in [0.0, 1.0] range.",
+"format": "float",
+"type": "number"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswerAnswerSource": {
+"description": "The sources of the answers.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswerAnswerSource",
+"properties": {
+"document": {
+"description": "The document from which the snippet was extracted. Format: `projects//knowledgeBases//documents/`",
+"type": "string"
+},
+"snippet": {
+"description": "The relevant snippet of the article.",
+"type": "string"
+},
+"title": {
+"description": "The title of the article.",
+"type": "string"
+},
+"uri": {
+"description": "The URI of the article.",
+"type": "string"
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1alpha1SentimentData": {
 "description": "The data for a sentiment annotation.",
 "id": "GoogleCloudContactcenterinsightsV1alpha1SentimentData",
@@ -6038,6 +6815,35 @@
 },
 "type": "object"
 },
+"GoogleCloudContactcenterinsightsV1alpha1SummarySuggestion": {
+"description": "Suggested summary of the conversation.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1SummarySuggestion",
+"properties": {
+"summarySections": {
+"description": "Required. All the parts of generated summary.",
+"items": {
+"$ref": "GoogleCloudContactcenterinsightsV1alpha1SummarySuggestionSummarySection"
+},
+"type": "array"
+}
+},
+"type": "object"
+},
+"GoogleCloudContactcenterinsightsV1alpha1SummarySuggestionSummarySection": {
+"description": "A component of the generated summary.",
+"id": "GoogleCloudContactcenterinsightsV1alpha1SummarySuggestionSummarySection",
+"properties": {
+"section": {
+"description": "Required. Name of the section.",
+"type": "string"
+},
+"summary": {
+"description": "Required. Summary text for the section.",
+"type": "string"
+}
+},
+"type": "object"
+},
 "GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelMetadata": {
 "description": "Metadata for undeploying an issue model.",
 "id": "GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelMetadata",