browsergym-workarena 0.1.0rc7__py3-none-any.whl → 0.2.1__py3-none-any.whl

browsergym/workarena/install.py

@@ -2,11 +2,17 @@ import html
 import json
 import logging
 import re
+import tenacity
 
+from datetime import datetime
 from playwright.sync_api import sync_playwright
 from tenacity import retry, stop_after_attempt, retry_if_exception_type
+from requests import HTTPError
+from time import sleep
 
-from .api.utils import table_api_call
+from .api.ui_themes import get_workarena_theme_variants
+from .api.user import create_user
+from .api.utils import table_api_call, table_column_info
 from .config import (
     # for knowledge base setup
     KB_FILEPATH,
@@ -24,16 +30,140 @@ from .config import (
     EXPECTED_INCIDENT_FORM_FIELDS_PATH,
     EXPECTED_PROBLEM_FORM_FIELDS_PATH,
     EXPECTED_USER_FORM_FIELDS_PATH,
+    # Patch flag for reports
+    REPORT_PATCH_FLAG,
+    REPORT_DATE_FILTER,
+    # Supported ServiceNow releases
+    SNOW_SUPPORTED_RELEASES,
     # For workflows setup
     WORKFLOWS,
+    # For UI themes setup
+    UI_THEMES_UPDATE_SET,
 )
+from .api.user import set_user_preference
 from .instance import SNowInstance
-from .utils import ui_login
+from .utils import url_login
 
 
-def check_knowledge_base(instance: SNowInstance, kb_data: dict):
+def _set_sys_property(property_name: str, value: str):
+    """
+    Set a sys_property in the instance.
+
+    """
+    instance = SNowInstance()
+
+    property = table_api_call(
+        instance=instance,
+        table="sys_properties",
+        params={"sysparm_query": f"name={property_name}", "sysparm_fields": "sys_id"},
+    )["result"]
+
+    if not property:
+        property_sysid = ""
+        method = "POST"
+    else:
+        property_sysid = "/" + property[0]["sys_id"]
+        method = "PUT"
+
+    property = table_api_call(
+        instance=instance,
+        table=f"sys_properties{property_sysid}",
+        method=method,
+        json={"name": property_name, "value": value},
+    )
+
+    # Verify that the property was updated
+    assert property["result"]["value"] == value, f"Error setting {property_name}."
+
+
+def _get_sys_property(property_name: str) -> str:
+    """
+    Get a sys_property from the instance.
+
+    """
+    instance = SNowInstance()
+
+    property_value = table_api_call(
+        instance=instance,
+        table="sys_properties",
+        params={"sysparm_query": f"name={property_name}", "sysparm_fields": "value"},
+    )["result"][0]["value"]
+
+    return property_value
+
+
+def _install_update_set(path: str, name: str):
+    """
+    Install a ServiceNow update set
+
+    Parameters:
+    -----------
+    path: str
+        The path to the update set file.
+    name: str
+        The name of the update set as it should appear in the UI.
+
+    Notes: requires interacting with the UI, so we use playwright instead of the API
+
+    """
+    with sync_playwright() as playwright:
+        instance = SNowInstance()
+        browser = playwright.chromium.launch(headless=True, slow_mo=1000)
+        page = browser.new_page()
+        url_login(instance, page)
+
+        # Navigate to the update set upload page and upload all update sets
+        logging.info("Uploading update set...")
+        page.goto(
+            instance.snow_url
+            + "/now/nav/ui/classic/params/target/upload.do%3Fsysparm_referring_url%3Dsys_remote_update_set_list.do%253Fsysparm_fixed_query%253Dsys_class_name%253Dsys_remote_update_set%26sysparm_target%3Dsys_remote_update_set"
+        )
+        iframe = page.wait_for_selector('iframe[name="gsft_main"]').content_frame()
+        with page.expect_file_chooser() as fc_info:
+            iframe.locator("#attachFile").click()
+        file_chooser = fc_info.value
+        file_chooser.set_files(path)
+        iframe.locator("input:text('Upload')").click()
+        sleep(5)
+
+        # Apply all update sets
+        logging.info("Applying update set...")
+        # ... retrieve all update sets that are ready to be applied
+        update_set = table_api_call(
+            instance=instance,
+            table="sys_remote_update_set",
+            params={
+                "sysparm_query": f"name={name}^state=loaded",
+            },
+        )["result"][0]
+        # ... apply them
+        logging.info(f"... {update_set['name']}")
+        page.goto(instance.snow_url + "/sys_remote_update_set.do?sys_id=" + update_set["sys_id"])
+        page.locator("button:has-text('Preview Update Set')").first.click()
+        page.wait_for_selector("text=Succeeded")
+        # click escape to close popup
+        page.keyboard.press("Escape")
+        page.locator("button:has-text('Commit Update Set')").first.click()
+        page.wait_for_selector("text=Succeeded")
+
+        browser.close()
+
+
+def check_knowledge_base(
+    instance: SNowInstance, kb_name: str, kb_data: dict, disable_commenting: bool = True
+):
     """
     Verify the integrity of the knowledge base in the instance.
+    Args:
+    -----
+    instance: SNowInstance
+        The ServiceNow instance to check the knowledge base in
+    kb_name: str
+        The name of the knowledge base to check
+    kb_data: dict
+        The knowledge base data to check
+    disable_commenting: bool
+        Whether to disable commenting on the knowledge base
 
     """
 
@@ -47,7 +177,7 @@ def check_knowledge_base(instance: SNowInstance, kb_data: dict):
     kb = table_api_call(
         instance=instance,
         table="kb_knowledge_base",
-        params={"sysparm_query": f"title={KB_NAME}"},
+        params={"sysparm_query": f"title={kb_name}"},
     )["result"]
 
     # The KB exists
@@ -55,6 +185,17 @@ def check_knowledge_base(instance: SNowInstance, kb_data: dict):
         requires_install = False
         requires_delete = False
 
+        # Check that the KB has the correct settings
+        if disable_commenting and (
+            kb[0]["disable_commenting"] != "true"
+            or kb[0]["disable_mark_as_helpful"] != "true"
+            or kb[0]["disable_rating"] != "true"
+            or kb[0]["disable_suggesting"] != "true"
+            or kb[0]["disable_category_editing"] != "true"
+        ):
+            requires_install = True
+            requires_delete = True
+
         # Get all articles in the KB
         articles = table_api_call(
             instance=instance,
@@ -73,6 +214,7 @@ def check_knowledge_base(instance: SNowInstance, kb_data: dict):
                     # Invalid article title, the KB is corrupt and must be reinstalled
                     requires_install = True
                     requires_delete = True
+                    break
 
                 # Check that the articles match (preprocess the text because ServiceNow adds some HTML tags)
                 if _extract_text(kb_data[idx]["article"]) != _extract_text(a["text"]):
@@ -98,7 +240,7 @@ def check_knowledge_base(instance: SNowInstance, kb_data: dict):
     )
 
 
-def delete_knowledge_base(instance: SNowInstance, kb_id: str):
+def delete_knowledge_base(instance: SNowInstance, kb_id: str, kb_name: str):
     """
     Delete a knowledge base from the instance.
 
@@ -112,12 +254,12 @@ def delete_knowledge_base(instance: SNowInstance, kb_id: str):
     )["result"]
 
     # Delete the knowledge base
-    logging.info("... deleting knowledge base content")
+    logging.info(f"Knowledge base {kb_name}: deleting knowledge base content")
     for a_ in articles:
         table_api_call(instance=instance, table=f"kb_knowledge/{a_['sys_id']}", method="DELETE")
 
     # Rename the KB and set active=False (ServiceNow prevents deletion)
-    logging.info("... archiving knowledge base")
+    logging.info(f"Knowledge base {kb_name}: archiving knowledge base")
     table_api_call(
         instance=instance,
         table=f"kb_knowledge_base/{kb_id}",
@@ -126,25 +268,48 @@ def delete_knowledge_base(instance: SNowInstance, kb_id: str):
     )
 
 
-def create_knowledge_base(instance: SNowInstance, kb_data: dict):
+def create_knowledge_base(
+    instance: SNowInstance, kb_name: str, kb_data: dict, disable_commenting: bool = True
+):
     """
-    Create knowledge base and upload all articles
+    Create knowledge base and upload all articles.
+    Params:
+    -------
+    instance: SNowInstance
+        The ServiceNow instance to install the knowledge base in
+    kb_name: str
+        The name of the knowledge base that will be created
+    kb_data: dict
+        The knowledge base data to upload
+    disable_commenting: bool
+        Whether to disable commenting on the knowledge base
 
     """
-    logging.info("Installing knowledge base...")
+    logging.info(f"Installing knowledge base {kb_name}...")
 
     # Create the knowledge base
-    logging.info("... creating knowledge base")
+    logging.info(f"... creating knowledge base {kb_name}")
+    disable_commenting = "true" if disable_commenting else "false"
+
     kb = table_api_call(
         instance=instance,
         table="kb_knowledge_base",
         method="POST",
-        data=json.dumps({"title": KB_NAME}),
+        data=json.dumps(
+            {
+                "title": kb_name,
+                "disable_commenting": disable_commenting,
+                "disable_mark_as_helpful": disable_commenting,
+                "disable_rating": disable_commenting,
+                "disable_suggesting": disable_commenting,
+                "disable_category_editing": disable_commenting,
+            }
+        ),
     )["result"]
     kb_id = kb["sys_id"]
 
     for i, kb_entry in enumerate(kb_data):
-        logging.info(f"... uploading article {i + 1}/{len(kb_data)}")
+        logging.info(f"... Knowledge Base {kb_name} uploading article {i + 1}/{len(kb_data)}")
         article = kb_entry["article"]
 
         # Plant a new article in kb_knowledge table
@@ -164,7 +329,7 @@ def create_knowledge_base(instance: SNowInstance, kb_data: dict):
         )
 
 
-def setup_knowledge_base():
+def setup_knowledge_bases():
     """
     Verify that the knowledge base is installed correctly in the instance.
     If it is not, it will be installed.
@@ -172,33 +337,47 @@ def setup_knowledge_base():
     """
     # Get the ServiceNow instance
     instance = SNowInstance()
+    # Mapping between knowledge base name and filepath + whether or not to disable comments
+    knowledge_bases = {
+        KB_NAME: (KB_FILEPATH, True),
+    }
+    for kb_name, (kb_filepath, disable_commenting) in knowledge_bases.items():
+        # Load the knowledge base
+        with open(kb_filepath, "r") as f:
+            kb_data = json.load(f)
 
-    # Load the knowledge base
-    with open(KB_FILEPATH, "r") as f:
-        kb_data = json.load(f)
-
-    kb_id, requires_install, requires_delete = check_knowledge_base(
-        instance=instance, kb_data=kb_data
-    )
-
-    # Delete knowledge base if needed
-    if requires_delete:
-        logging.info("Knowledge base is corrupt. Reinstalling...")
-        delete_knowledge_base(instance=instance, kb_id=kb_id)
-
-    # Install the knowledge base
-    if requires_install:
-        create_knowledge_base(instance=instance, kb_data=kb_data)
-
-        # Confirm that the knowledge base was installed correctly
         kb_id, requires_install, requires_delete = check_knowledge_base(
-            instance=instance, kb_data=kb_data
+            instance=instance,
+            kb_name=kb_name,
+            kb_data=kb_data,
+            disable_commenting=disable_commenting,
         )
-        assert not requires_install or requires_delete, "Knowledge base installation failed."
-        logging.info("Knowledge base installation succeeded.")
 
-    if not requires_delete and not requires_install:
-        logging.info("Knowledge base is already installed.")
+        # Delete knowledge base if needed
+        if requires_delete:
+            logging.info(f"Knowledge base {kb_name} is corrupt. Reinstalling...")
+            delete_knowledge_base(instance=instance, kb_id=kb_id, kb_name=kb_name)
+
+        # Install the knowledge base
+        if requires_install:
+            create_knowledge_base(
+                instance=instance,
+                kb_name=kb_name,
+                kb_data=kb_data,
+                disable_commenting=disable_commenting,
+            )
+
+            # Confirm that the knowledge base was installed correctly
+            kb_id, requires_install, requires_delete = check_knowledge_base(
+                instance=instance, kb_name=kb_name, kb_data=kb_data
+            )
+            assert (
+                not requires_install or requires_delete
+            ), f"Knowledge base {kb_name} installation failed."
+            logging.info(f"Knowledge base {kb_name} installation succeeded.")
+
+        if not requires_delete and not requires_install:
+            logging.info(f"Knowledge base {kb_name} is already installed.")
 
 
 def setup_workflows():
@@ -247,110 +426,106 @@ def install_workflows():
     Notes: requires interacting with the UI, so we use playwright instead of the API
 
     """
-    with sync_playwright() as playwright:
-        instance = SNowInstance()
-        browser = playwright.chromium.launch(headless=True)
-        page = browser.new_page()
-        ui_login(instance, page)
+    logging.info("Installing workflow update sets...")
+    for wf in WORKFLOWS.values():
+        _install_update_set(path=wf["update_set"], name=wf["name"])
 
-        # Navigate to the update set upload page and upload all update sets
-        logging.info("Uploading workflow update sets...")
-        for wf in WORKFLOWS.values():
-            logging.info(f"... {wf['name']}")
-            page.goto(
-                instance.snow_url
-                + "/now/nav/ui/classic/params/target/upload.do%3Fsysparm_referring_url%3Dsys_remote_update_set_list.do%253Fsysparm_fixed_query%253Dsys_class_name%253Dsys_remote_update_set%26sysparm_target%3Dsys_remote_update_set"
+
+def display_all_expected_columns(
+    instance: SNowInstance, list_name: str, expected_columns: list[str]
+):
+    """
+    Display all expected columns in a given list view.
+
+    Parameters:
+    -----------
+    instance: SNowInstance
+        The ServiceNow instance to configure.
+    list_name: str
+        The name of the list to display columns for.
+    expected_columns: list[str]
+        The list of columns to display.
+
+    """
+    logging.info(f"... Setting up default view for list {list_name}")
+
+    # Get the default view (for all users)
+    logging.info(f"...... Fetching default view for list {list_name}...")
+    default_view = table_api_call(
+        instance=instance,
+        table="sys_ui_list",
+        params={
+            "sysparm_query": f"name={list_name}^view.title=Default View^sys_userISEMPTY^parentISEMPTY",
+            "sysparm_fields": "sys_id,name,view.title,sys_user",
+        },
+    )["result"]
+
+    # If there is more than one, delete all but the one with the most recently updated
+    if len(default_view) > 1:
+        logging.info(
+            f"......... Multiple default views found for list {list_name}. Deleting all but the most recent one."
+        )
+        default_view = sorted(default_view, key=lambda x: x["sys_updated_on"], reverse=True)
+        # Delete all but the first one
+        for view in default_view[1:]:
+            logging.info(f"............ Deleting view {view['sys_id']}")
+            table_api_call(
+                instance=instance, table=f"sys_ui_list/{view['sys_id']}", method="DELETE"
             )
-            iframe = page.wait_for_selector('iframe[name="gsft_main"]').content_frame()
-            with page.expect_file_chooser() as fc_info:
-                iframe.locator("#attachFile").click()
-            file_chooser = fc_info.value
-            file_chooser.set_files(wf["update_set"])
-            iframe.locator("input:text('Upload')").click()
+    default_view = default_view[0]
 
-        # Apply all update sets
-        logging.info("Applying workflow update sets...")
-        # ... retrieve all update sets that are ready to be applied
-        sys_remote_update_set = table_api_call(
+    # Find all columns in the view (get their sysid)
+    logging.info(f"...... Fetching existing columns for default view of list {list_name}...")
+    columns = table_api_call(
+        instance=instance,
+        table="sys_ui_list_element",
+        params={"sysparm_query": f"list_id={default_view['sys_id']}", "sysparm_fields": "sys_id"},
+    )["result"]
+
+    # Delete all columns in the default view
+    logging.info(f"...... Deleting existing columns for default view of list {list_name}...")
+    for column in columns:
+        table_api_call(
+            instance=instance, table=f"sys_ui_list_element/{column['sys_id']}", method="DELETE"
+        )
+
+    # Add all expected columns to the default view
+    logging.info(f"...... Adding expected columns to default view of list {list_name}...")
+    for i, column in enumerate(expected_columns):
+        logging.info(f"......... {column}")
+        table_api_call(
             instance=instance,
-            table="sys_remote_update_set",
-            params={
-                # Name matches workflows and update set status is loaded
-                "sysparm_query": "nameIN"
-                + ",".join([x["name"] for x in WORKFLOWS.values()])
-                + "^state=loaded",
-            },
-        )["result"]
-        # ... apply them
-        for update_set in sys_remote_update_set:
-            logging.info(f"... {update_set['name']}")
-            page.goto(
-                instance.snow_url + "/sys_remote_update_set.do?sys_id=" + update_set["sys_id"]
-            )
-            page.locator("button:has-text('Preview Update Set')").first.click()
-            page.wait_for_selector("text=success")
-            # click escape to close popup
-            page.keyboard.press("Escape")
-            page.locator("button:has-text('Commit Update Set')").first.click()
-            page.wait_for_selector("text=Succeeded")
+            table="sys_ui_list_element",
+            method="POST",
+            data=json.dumps({"list_id": default_view["sys_id"], "element": column, "position": i}),
+        )
+    logging.info(f"...... Done.")
 
-        browser.close()
 
+def check_all_columns_displayed(
+    instance: SNowInstance, url: str, expected_columns: list[str]
+) -> bool:
+    """
+    Get the visible columns and checks that all expected columns are displayed.
 
-@retry(
-    stop=stop_after_attempt(3),
-    retry=retry_if_exception_type(TimeoutError),
-    reraise=True,
-    before_sleep=lambda _: logging.info("Retrying due to a TimeoutError..."),
-)
-def display_all_expected_columns(url: str, expected_columns: set[str]):
-    """Display all expected columns in a given list view."""
-    with sync_playwright() as playwright:
-        instance = SNowInstance()
-        browser = playwright.chromium.launch(headless=True, slow_mo=1000)
-        page = browser.new_page()
-        ui_login(instance, page)
-        page.goto(instance.snow_url + url)
-        frame = page.wait_for_selector("iframe#gsft_main").content_frame()
-        # Open list personalization view
-        frame.click(
-            'i[data-title="Personalize List Columns"]'
-        )  # CSS selector to support both unmodified and modified list views
-        selected_columns = frame.get_by_label("Selected", exact=True)
-        columns_to_remove = []
-        selected_columns_required = set()
-
-        # Check for required columns that are already added, and extra columns that must be removed
-
-        for option in selected_columns.get_by_role("option").all():
-            value = option.get_attribute("value")
-            if value:
-                if value in expected_columns:
-                    selected_columns_required.add(value)
-                else:
-                    columns_to_remove.append(value)
-
-        # Remove extra columns
-        selected_columns.select_option(value=columns_to_remove)
-        frame.get_by_text("Remove", exact=True).click()
-
-        # Add missing columns
-        available_columns = frame.get_by_label("Available", exact=True)
-        columns_to_add = list(set(expected_columns) - selected_columns_required)
-        available_columns.select_option(value=columns_to_add)
-        frame.get_by_text("Add", exact=True).click()
-
-        # Confirm
-        frame.locator("#ok_button").click()
-
-
-def check_all_columns_displayed(url: str, expected_columns: set[str]) -> bool:
-    """Get the visible columns and checks that all expected columns are displayed."""
+    Parameters:
+    -----------
+    instance: SNowInstance
+        The ServiceNow instance to configure.
+    url: str
+        The URL of the list view to check.
+    expected_columns: list[str]
+        The set of columns to check for.
+
+    Returns:
+    --------
+    bool: True if all expected columns are displayed, False otherwise.
+
+    """
     with sync_playwright() as playwright:
-        instance = SNowInstance()
         browser = playwright.chromium.launch(headless=True, slow_mo=1000)
         page = browser.new_page()
-        ui_login(instance, page)
+        url_login(instance, page)
         page.goto(instance.snow_url + url)
         iframe = page.wait_for_selector("iframe#gsft_main").content_frame()
         # Wait for gsft_main.GlideList2 to be available
@@ -363,7 +538,7 @@ def check_all_columns_displayed(url: str, expected_columns: set[str]) -> bool:
         visible_columns = set(page.evaluate(f"{js_selector}.fields").split(","))
 
         # check if expected columns is contained in the visible columns
-        if not expected_columns.issubset(visible_columns):
+        if not set(expected_columns).issubset(visible_columns):
             logging.info(
                 f"Error setting up list at {url} \n Expected {expected_columns} columns, but got {visible_columns}."
             )
@@ -373,42 +548,60 @@ def check_all_columns_displayed(url: str, expected_columns: set[str]) -> bool:
 
 
 def setup_list_columns():
-    """Setup the list view to display the expected number of columns."""
+    """
+    Setup the list view to display the expected number of columns.
+
+    """
+    logging.info("Setting up visible list columns...")
     list_mappings = {
         "alm_asset": {
-            "url": "/now/nav/ui/classic/params/target/alm_asset_list.do%3Fsysparm_view%3Ditam_workspace%26sysparm_userpref.alm_asset_list.view%3Ditam_workspace%26sysparm_userpref.alm_asset.view%3Ditam_workspace%26sysparm_query%3D%26sysparm_fixed_query%3D",
+            "url": "/now/nav/ui/classic/params/target/alm_asset_list.do",
             "expected_columns_path": EXPECTED_ASSET_LIST_COLUMNS_PATH,
         },
         "alm_hardware": {
-            "url": "/now/nav/ui/classic/params/target/alm_hardware_list.do%3Fsysparm_view%3Ditam_workspace%26sysparm_userpref.alm_hardware_list.view%3Ditam_workspace%26sysparm_userpref.alm_hardware.view%3Ditam_workspace%3D%26sysparm_query%3Dinstall_status%253D6%255Esubstatus%253Dpre_allocated",
+            "url": "/now/nav/ui/classic/params/target/alm_hardware_list.do",
             "expected_columns_path": EXPECTED_HARDWARE_COLUMNS_PATH,
         },
         "change_request": {
-            "url": "/now/nav/ui/classic/params/target/change_request_list.do%3Fsysparm_view%3Dsow%26sysparm_userpref.change_request_list.view%3Dsow%26sysparm_userpref.change_request.view%3Dsow%26sysparm_query%3D%26sysparm_fixed_query%3D",
+            "url": "/now/nav/ui/classic/params/target/change_request_list.do",
             "expected_columns_path": EXPECTED_CHANGE_REQUEST_COLUMNS_PATH,
         },
         "incident": {
-            "url": "/now/nav/ui/classic/params/target/incident_list.do%3Fsysparm_query%3Dactive%253Dtrue%26sysparm_first_row%3D1%26sysparm_view%3DMajor%2520Incidents",
+            "url": "/now/nav/ui/classic/params/target/incident_list.do",
             "expected_columns_path": EXPECTED_INCIDENT_COLUMNS_PATH,
         },
         "sys_user": {
-            "url": "/now/nav/ui/classic/params/target/sys_user_list.do%3Fsysparm_view%3D%26sysparm_userpref.sys_user_list.view%3D%26sysparm_userpref.sys_user.view%3D%26sysparm_query%3Dactive%253Dtrue%255Ecompany%253D81fd65ecac1d55eb42a426568fc87a63",
+            "url": "/now/nav/ui/classic/params/target/sys_user_list.do",
             "expected_columns_path": EXPECTED_USER_COLUMNS_PATH,
         },
         "sc_cat_item": {
-            "url": "/now/nav/ui/classic/params/target/sc_cat_item_list.do%3Fsysparm_view%3D%26sysparm_userpref.sc_cat_item_list.view%3D%26sysparm_userpref.sc_cat_item.view%3D%26sysparm_query%3D%26sysparm_fixed_query%3D",
+            "url": "/now/nav/ui/classic/params/target/sc_cat_item_list.do",
             "expected_columns_path": EXPECTED_SERVICE_CATALOG_COLUMNS_PATH,
         },
     }
+
+    logging.info("... Creating a new user account to validate list columns")
+    admin_instance = SNowInstance()
+    username, password, usysid = create_user(instance=admin_instance)
+    user_instance = SNowInstance(snow_credentials=(username, password))
+
     for task, task_info in list_mappings.items():
         expected_columns_path = task_info["expected_columns_path"]
         with open(expected_columns_path, "r") as f:
-            expected_columns = set(json.load(f))
-        display_all_expected_columns(task_info["url"], expected_columns=expected_columns)
+            expected_columns = list(json.load(f))
+
+        # Configuration is done via API (with admin credentials)
+        display_all_expected_columns(admin_instance, task, expected_columns=expected_columns)
+
+        # Validation is done via UI (with normal user credentials to see if changes have propagated)
         assert check_all_columns_displayed(
-            task_info["url"], expected_columns=expected_columns
+            user_instance, task_info["url"], expected_columns=expected_columns
         ), f"Error setting up list columns at {task_info['url']}"
 
+    # Delete the user account
+    logging.info("... Deleting the test user account")
+    table_api_call(instance=admin_instance, table=f"sys_user/{usysid}", method="DELETE")
+
 
 @retry(
     stop=stop_after_attempt(3),
@@ -416,13 +609,12 @@ def setup_list_columns():
     reraise=True,
     before_sleep=lambda _: logging.info("Retrying due to a TimeoutError..."),
 )
-def process_form_fields(url: str, expected_fields: list[str], action: str):
+def process_form_fields(instance: SNowInstance, url: str, expected_fields: list[str], action: str):
     """Process form fields based on the given action."""
     with sync_playwright() as playwright:
-        instance = SNowInstance()
         browser = playwright.chromium.launch(headless=True, slow_mo=1000)
         page = browser.new_page()
-        ui_login(instance, page)
+        url_login(instance, page)
         page.goto(instance.snow_url + url)
         frame = page.wait_for_selector("iframe#gsft_main").content_frame()
         page.wait_for_function("typeof gsft_main.GlideList2 !== 'undefined'")
@@ -433,7 +625,7 @@ def process_form_fields(url: str, expected_fields: list[str], action: str):
         if form_personalization_expanded == "false":
             frame.click('button:has-text("Personalize Form")')
         available_options = (
-            frame.get_by_label("Personalize Form").locator('li[role="presentation"] input').all()
+            frame.get_by_label("Personalize Form").locator('li[role="presentation"] >> input').all()
         )
 
         for option in available_options:
@@ -444,9 +636,9 @@ def process_form_fields(url: str, expected_fields: list[str], action: str):
             checked = option.get_attribute("aria-checked")
             if action == "display":
                 if id in expected_fields and checked == "false":
-                    option.click()
+                    option.evaluate("e => e.click()")  # playwright clicking doesn't work
                 elif id not in expected_fields and checked == "true":
-                    option.click()
+                    option.evaluate("e => e.click()")  # playwright clicking doesn't work
             elif action == "check":
                 if id in expected_fields and checked == "false":
                     logging.info(
@@ -460,6 +652,7 @@ def process_form_fields(url: str, expected_fields: list[str], action: str):
                     return False
         if action == "check":
             logging.info(f"All fields properly displayed for {url}.")
+
         # Close the form personalization view
         frame.click('button:has-text("Personalize Form")')
         return True
@@ -488,19 +681,59 @@ def setup_form_fields():
             "url": "/now/nav/ui/classic/params/target/sys_user.do",
         },
     }
+
+    logging.info("... Creating a new user account to validate form fields")
+    admin_instance = SNowInstance()
+    username, password, usysid = create_user(instance=admin_instance)
+    user_instance = SNowInstance(snow_credentials=(username, password))
+
     for task, task_info in task_mapping.items():
         expected_fields_path = task_info["expected_fields_path"]
         with open(expected_fields_path, "r") as f:
             expected_fields = json.load(f)
-        process_form_fields(task_info["url"], expected_fields=expected_fields, action="display")
+
+        logging.info(f"Setting up form fields for {task}...")
+        process_form_fields(
+            admin_instance, task_info["url"], expected_fields=expected_fields, action="display"
+        )
+        sleep(5)
+
+        # If the view was edited, a new user preference was created for the admin user
+        # We want to apply it to all users so we need to edit the record to set sys_user to empty
+        # and system to true.
+        logging.info(f"Checking for new user preferences for {task} form fields")
+        user_preferences = table_api_call(
+            instance=admin_instance,
+            table="sys_user_preference",
+            params={
+                "sysparm_query": f"name=personalize_{task_info['url'].split('/')[-1].strip().replace('.do', '')}_default"
+            },
+        )["result"]
+        if len(user_preferences) > 0:
+            logging.info(f"Generalizing new settings to all users for {task} form fields")
+            # Get the most recent user preference
+            user_preference = sorted(
+                user_preferences, key=lambda x: x["sys_updated_on"], reverse=True
+            )[0]
+            # Update the user preference
+            table_api_call(
+                instance=admin_instance,
+                table=f"sys_user_preference/{user_preference['sys_id']}",
+                method="PATCH",
+                json={"user": "", "system": "true"},
+            )
+
+        # Validation is done with a new user to make sure the changes have propagated
+        logging.info(f"Validating form fields for {task}...")
         assert process_form_fields(
-            task_info["url"], expected_fields=expected_fields, action="check"
+            user_instance, task_info["url"], expected_fields=expected_fields, action="check"
         ), f"Error setting up form fields at {task_info['url']}"
-    logging.info("All form fields properly displayed.")
-    print("all columns displayed")
 
+    # Delete the user account
+    logging.info("... Deleting the test user account")
+    table_api_call(instance=admin_instance, table=f"sys_user/{usysid}", method="DELETE")
 
-from .config import SNOW_SUPPORTED_RELEASES
+    logging.info("All form fields properly displayed.")
 
 
 def check_instance_release_support():
@@ -524,6 +757,187 @@ def check_instance_release_support():
     return True
 
 
+def enable_url_login():
+    """
+    Configure the instance to allow login via URL.
+
+    """
+    _set_sys_property(property_name="glide.security.restrict.get.login", value="false")
+    logging.info("URL login enabled.")
+
+
+def disable_guided_tours():
+    """
+    Hide guided tour popups
+
+    """
+    _set_sys_property(property_name="com.snc.guided_tours.sp.enable", value="false")
+    _set_sys_property(property_name="com.snc.guided_tours.standard_ui.enable", value="false")
+    logging.info("Guided tours disabled.")
+
+
+def disable_welcome_help_popup():
+    """
+    Disable the welcome help popup
+
+    """
+    set_user_preference(instance=SNowInstance(), key="overview_help.visited.navui", value="true")
+    logging.info("Welcome help popup disabled.")
+
+
+def disable_analytics_popups():
+    """
+    Disable analytics popups (needs to be done through UI since Vancouver release)
+
+    """
+    _set_sys_property(property_name="glide.analytics.enabled", value="false")
+    logging.info("Analytics popups disabled.")
+
+
+def setup_ui_themes():
+    """
+    Install custom UI themes and set it as default
+
+    """
+    logging.info("Installing custom UI themes...")
+    _install_update_set(path=UI_THEMES_UPDATE_SET["update_set"], name=UI_THEMES_UPDATE_SET["name"])
+    check_ui_themes_installed()
+
+    logging.info("Setting default UI theme")
+    _set_sys_property(
+        property_name="glide.ui.polaris.theme.custom",
+        value=get_workarena_theme_variants(SNowInstance())[0]["theme.sys_id"],
+    )
+
+    # Set admin user's theme variant
+    # ... get user's sysid
+    admin_user = table_api_call(
+        instance=SNowInstance(),
+        table="sys_user",
+        params={"sysparm_query": "user_name=admin", "sysparm_fields": "sys_id"},
+    )["result"][0]
+    # ... set user preference
+    set_user_preference(
+        instance=SNowInstance(),
+        user=admin_user["sys_id"],
+        key="glide.ui.polaris.theme.variant",
+        value=[
+            x["style.sys_id"]
+            for x in get_workarena_theme_variants(SNowInstance())
+            if x["style.name"] == "Workarena"
+        ][0],
+    )
+
+
+def check_ui_themes_installed():
+    """
+    Check if the UI themes are installed in the instance.
+
+    """
+    expected_variants = set([v.lower() for v in UI_THEMES_UPDATE_SET["variants"]])
+    installed_themes = get_workarena_theme_variants(SNowInstance())
+    installed_themes = set([t["style.name"].lower() for t in installed_themes])
+
+    assert (
+        installed_themes == expected_variants
+    ), f"""UI theme installation failed.
+        Expected: {expected_variants}
+        Installed: {installed_themes}
+        """
+
+
+def set_home_page():
+    logging.info("Setting default home page")
+    _set_sys_property(property_name="glide.login.home", value="/now/nav/ui/home")
+
+
+def wipe_system_admin_preferences():
+    """
+    Wipe all system admin preferences
+
+    """
+    logging.info("Wiping all system admin preferences")
+    sys_admin_prefs = table_api_call(
+        instance=SNowInstance(),
+        table="sys_user_preference",
+        params={"sysparm_query": "user.user_name=admin", "sysparm_fields": "sys_id,name"},
+    )["result"]
+
+    # Delete all sysadmin preferences
+    logging.info("... Deleting all preferences")
+    for pref in sys_admin_prefs:
+        logging.info(f"...... deleting {pref['name']}")
+        table_api_call(
+            instance=SNowInstance(), table=f"sys_user_preference/{pref['sys_id']}", method="DELETE"
+        )
+
+
+def patch_report_filters():
+    """
+    Add filters to reports to make sure they stay frozen in time and don't show new data
+    as then instance's life cycle progresses.
+
+    """
+    logging.info("Patching reports with date filter...")
+
+    cutoff_date = REPORT_DATE_FILTER
+
+    instance = SNowInstance()
+
+    # Get all reports that are not already patched
+    reports = table_api_call(
+        instance=instance,
+        table="sys_report",
+        params={
+            "sysparm_query": f"sys_class_name=sys_report^active=true^descriptionNOT LIKE{REPORT_PATCH_FLAG}^ORdescriptionISEMPTY"
+        },
+    )["result"]
+
+    incompatible_reports = []
+    for report in reports:
+        # Find all sys_created_on columns of this record. Some have many.
+        sys_created_on_cols = [
+            c for c in table_column_info(instance, report["table"]).keys() if "sys_created_on" in c
+        ]
+
+        try:
+            # XXX: We purposely do not support reports with multiple filter conditions for simplicity
+            if len(sys_created_on_cols) == 0 or "^NQ" in report["filter"]:
+                raise NotImplementedError()
+
+            # Add the filter
+            filter = "".join(
+                [
+                    f"^{col}<javascript:gs.dateGenerate('{cutoff_date}','00:00:00')"
+                    for col in sys_created_on_cols
+                ]
+            ) + ("^" if len(report["filter"]) > 0 and not report["filter"].startswith("^") else "")
+            table_api_call(
+                instance=instance,
+                table=f"sys_report/{report['sys_id']}",
+                method="PATCH",
+                json={
+                    "filter": filter + report["filter"],
+                    "description": report["description"] + " " + REPORT_PATCH_FLAG,
+                },
+            )
+            logging.info(
+                f"Patched report {report['title']} {report['sys_id']} (columns: {sys_created_on_cols})..."
+            )
+
+        except (NotImplementedError, HTTPError):
+            # HTTPError occurs when some reports simply cannot be patched because they are critical and protected
+            incompatible_reports.append(report["sys_id"])
+            logging.info(
+                f"Did not patch report {report['title']} {report['title']} (columns: {sys_created_on_cols})..."
+            )
+
+
+@tenacity.retry(
+    stop=tenacity.stop_after_attempt(3),
+    reraise=True,
+    before_sleep=lambda _: logging.info("An error occurred. Retrying..."),
+)
 def setup():
     """
     Check that WorkArena is installed correctly in the instance.
@@ -532,12 +946,42 @@ def setup():
     if not check_instance_release_support():
         return  # Don't continue if the instance is not supported
 
+    # Enable URL login (XXX: Do this first since other functions can use URL login)
+    enable_url_login()
+
+    # Set default landing page
+    set_home_page()
+
+    # Disable popups for new users
+    # ... guided tours
+    disable_guided_tours()
+    # ... analytics
+    disable_analytics_popups()
+    # ... help
+    disable_welcome_help_popup()
+
+    # Install custom UI themes (needs to be after disabling popups)
+    setup_ui_themes()
+
+    # Clear all predefined system admin preferences (e.g., default list views, etc.)
+    wipe_system_admin_preferences()
+
+    # Patch all reports to only show data <= April 1, 2024
+    patch_report_filters()
+
     # XXX: Install workflows first because they may automate some downstream installations
     setup_workflows()
-    setup_knowledge_base()
+    setup_knowledge_bases()
+
     # Setup the user list columns by displaying all columns and checking that the expected number are displayed
-    setup_list_columns()
     setup_form_fields()
+    setup_list_columns()
+
+    # Save installation date
+    logging.info("Saving installation date")
+    _set_sys_property(property_name="workarena.installation.date", value=datetime.now().isoformat())
+
+    logging.info("WorkArena setup complete.")
 
 
 def main():
@@ -546,4 +990,25 @@ def main():
 
     """
     logging.basicConfig(level=logging.INFO)
+
+    try:
+        past_install_date = _get_sys_property("workarena.installation.date")
+        logging.info(f"Detected previous installation on {past_install_date}. Reinstalling...")
+    except:
+        past_install_date = "never"
+
+    logging.info(
+        f"""
+
+██     ██  ██████  ██████  ██   ██  █████  ██████  ███████ ███    ██  █████
+██     ██ ██    ██ ██   ██ ██  ██  ██   ██ ██   ██ ██      ████   ██ ██   ██
+██  █  ██ ██    ██ ██████  █████   ███████ ██████  █████   ██ ██  ██ ███████
+██ ███ ██ ██    ██ ██   ██ ██  ██  ██   ██ ██   ██ ██      ██  ██ ██ ██   ██
+ ███ ███   ██████  ██   ██ ██   ██ ██   ██ ██   ██ ███████ ██   ████ ██   ██
+
+Instance: {SNowInstance().snow_url}
+Previous installation: {past_install_date}
+
+"""
+    )
     setup()