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-  <ul>
-<li><a class="reference internal" href="#">29. Troubleshooting AMPS</a><ul>
-<li><a class="reference internal" href="#planning-for-troubleshooting">Planning for Troubleshooting</a></li>
-<li><a class="reference internal" href="#diagnostic-utilities">Diagnostic Utilities</a></li>
-<li><a class="reference internal" href="#finding-information-in-the-log">Finding Information in the Log</a></li>
-<li><a class="reference internal" href="#reading-replication-log-messages">Reading Replication Log Messages</a></li>
-<li><a class="reference internal" href="#troubleshooting-disconnected-clients">Troubleshooting Disconnected Clients</a><ul>
-<li><a class="reference internal" href="#locating-the-reason-for-disconnection">Locating the Reason for Disconnection</a></li>
-<li><a class="reference internal" href="#duplicate-client-name-disconnection">Duplicate Client Name Disconnection</a></li>
-<li><a class="reference internal" href="#missed-heartbeat-disconnection">Missed Heartbeat Disconnection</a></li>
-<li><a class="reference internal" href="#slow-client-disconnection">Slow Client Disconnection</a></li>
-<li><a class="reference internal" href="#admin-console-client-disconnection">Admin Console Client Disconnection</a></li>
-<li><a class="reference internal" href="#admin-console-transport-disabled">Admin Console Transport Disabled</a></li>
-</ul>
-</li>
-<li><a class="reference internal" href="#troubleshooting-regular-expression-subscriptions">Troubleshooting Regular Expression Subscriptions</a><ul>
-<li><a class="reference internal" href="#troubleshooting-whether-topics-match">Troubleshooting Whether Topics Match</a></li>
-<li><a class="reference internal" href="#troubleshooting-entitlement-issues">Troubleshooting Entitlement Issues</a></li>
-</ul>
-</li>
-</ul>
-</li>
-</ul>
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-<h3>Related Topics</h3>
-<ul>
-  <li><a href="../index.html">Documentation overview</a><ul>
-      <li>Previous: <a href="securing.html" title="previous chapter">28. Securing AMPS</a></li>
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-  <div class="section" id="troubleshooting-amps">
-<span id="troubleshooting"></span><span id="ug-troubleshooting"></span><h1>29. Troubleshooting AMPS<a class="headerlink" href="#troubleshooting-amps" title="Permalink to this headline">¶</a></h1>
-<p>This chapter presents common techniques for troubleshooting AMPS.
-Additional troubleshooting information and answers to common questions
-about AMPS are included on our support site at
-<a class="reference external" href="http://support.crankuptheamps.com/hc">http://support.crankuptheamps.com/hc</a>.</p>
-<div class="section" id="planning-for-troubleshooting">
-<span id="index-0"></span><h2>Planning for Troubleshooting<a class="headerlink" href="#planning-for-troubleshooting" title="Permalink to this headline">¶</a></h2>
-<p>There are several steps you can take to make troubleshooting easier
-before encountering a problem. 60East recommends that you consider
-taking the following actions for a production instance of AMPS:</p>
-<ol class="arabic simple">
-<li>Configure the instance to log messages of <code class="docutils literal"><span class="pre">info</span></code> level or more
-verbose, if possible, or a minimum of <code class="docutils literal"><span class="pre">warning</span></code> level. Some
-problems require more information, so increasing the amount of
-logging typically makes troubleshooting easier if your instance
-has storage available. If space is extremely restricted, <code class="docutils literal"><span class="pre">warning</span></code>
-level will provide some information, although more logging may
-be required to completely troubleshoot a problem. 60East recommends
-that production instances log at <code class="docutils literal"><span class="pre">info</span></code> level or more verbose.</li>
-<li>Ensure that client applications use unique names. Wherever possible,
-ensure that those names can easily be traced back to the instance of
-the application. For example, you might use the name of the application
-combined with the name of the logged on user as a unique name. This
-will help you to more quickly find log messages related to a problem.</li>
-<li>Enable the administrative server. The administrative console is a
-good way to get a snapshot of the current state of a running
-instance, and the Galvanometer provides graphing and historical
-analysis capabilities.</li>
-<li>If you are using replication, ensure that your AMPS instances have
-unique names. Where possible, use names that make it easy to relate
-replication messages to the servers that process the message. For
-example, you might relate the AMPS instance name to the purpose that
-the instance serves, the physical server that the instance runs on,
-or both.</li>
-<li>Learn what normal operation looks like for your application. If
-possible, take the time to inspect the AMPS logs and the output of
-the administrator console when everything is working as expected.
-Applications vary in how they use AMPS, and what is normal for your
-application might indicate a problem in a different application. For
-example, if your application normally has a few publishers and many
-subscribers, seeing dozens of publishers come online may indicate
-that an application has unexpectedly started more publishers.
-Likewise, if no publishers are online, that may indicate an issue
-with connectivity to the AMPS server. Understanding normal behavior
-will help you to more easily and accurately spot problems.</li>
-</ol>
-</div>
-<div class="section" id="diagnostic-utilities">
-<span id="index-1"></span><h2>Diagnostic Utilities<a class="headerlink" href="#diagnostic-utilities" title="Permalink to this headline">¶</a></h2>
-<p>The AMPS distribution provides the following utilities for analyzing
-and displaying data from the files used by the AMPS server.</p>
-<table border="1" class="docutils">
-<colgroup>
-<col width="50%" />
-<col width="50%" />
-</colgroup>
-<thead valign="bottom">
-<tr class="row-odd"><th class="head"><strong>Utility</strong></th>
-<th class="head"><strong>Description</strong></th>
-</tr>
-</thead>
-<tbody valign="top">
-<tr class="row-even"><td><code class="docutils literal"><span class="pre">amps-grep</span></code></td>
-<td><p class="first">Utility for searching AMPS error and
-event logs <em>or</em> AMPS journal files.</p>
-<p>For error and event logs, the utility
-is aware of the structure of AMPS
-messages, and searches message by
-message rather than line by line.</p>
-<p>For journal files, the utility is able
-to interpret the journal file format
-and is aware of the structure of AMPS
-bookmarks and is also able to correlate
-client names to the hash values in
-journal files, making it much easier to
-locate specific messages or the activity
-of a specific publisher.</p>
-<p>See
-<a class="reference internal" href="logging.html#logging-finding-messages"><span class="std std-ref">Using amps-grep to Find Information in Logs</span></a>
-for tips on
-using the utility to search the error
-and event log.</p>
-<p class="last">See
-<a class="reference internal" href="txlog.html#txlog-finding-entries"><span class="std std-ref">Using amps-grep to Find Messages in the Transaction Log</span></a>
-for tips on
-using the utility to search the
-transaction log.</p>
-</td>
-</tr>
-<tr class="row-odd"><td><code class="docutils literal"><span class="pre">amps_journal_dump</span></code></td>
-<td><p class="first">Utility for extracting information from
-the journal files that comprise the
-AMPS transaction log.</p>
-<p class="last">This utility fully supports compressed
-journal files.</p>
-</td>
-</tr>
-<tr class="row-even"><td><code class="docutils literal"><span class="pre">amps_journal_search</span></code></td>
-<td><p class="first">Utility for searching for a specific
-message within the journal files that
-comprise the AMPS transaction log.</p>
-<p>This utility is optimized for locating
-a specific message by exact bookmark.</p>
-<p class="last">For other searches, use <code class="docutils literal"><span class="pre">amps-grep</span></code>.</p>
-</td>
-</tr>
-<tr class="row-odd"><td><code class="docutils literal"><span class="pre">amps_sow_dump</span></code></td>
-<td>Utility for extracting information from
-the file that holds SOW topic data.</td>
-</tr>
-<tr class="row-even"><td><code class="docutils literal"><span class="pre">amps_sqlite3</span></code></td>
-<td>Utility for running SQL queries over
-the SQLite3 database that holds AMPS
-statistics.</td>
-</tr>
-<tr class="row-odd"><td><code class="docutils literal"><span class="pre">amps_file</span></code></td>
-<td>Utility for providing file type and
-version information for AMPS files.</td>
-</tr>
-<tr class="row-even"><td><code class="docutils literal"><span class="pre">amps_clients_ack_dump</span></code></td>
-<td>Utility for displaying the contents of
-the file that contains information on
-the last message persisted for a given
-publisher.</td>
-</tr>
-<tr class="row-odd"><td><code class="docutils literal"><span class="pre">amps_queues_ack_dump</span></code></td>
-<td>Utility for displaying the contents of
-the file that contains information on
-the last acknowledged message for a
-given queue.</td>
-</tr>
-<tr class="row-even"><td><code class="docutils literal"><span class="pre">ampserr</span></code></td>
-<td>Utility that provides information about
-AMPS errors and events.</td>
-</tr>
-</tbody>
-</table>
-</div>
-<div class="section" id="finding-information-in-the-log">
-<span id="index-2"></span><h2>Finding Information in the Log<a class="headerlink" href="#finding-information-in-the-log" title="Permalink to this headline">¶</a></h2>
-<p>The AMPS log is one of the most useful places to find information when
-there&#8217;s a problem with your application. Here are some techniques to use
-for finding relevant information in the log:</p>
-<ul>
-<li><p class="first">Ensure the log is capturing information that will be useful for
-diagnosing the problem. In general production use, 60East recommends
-logging at <code class="docutils literal"><span class="pre">info</span></code> level (or more verbose). To fully troubleshoot
-an error, it may be necessary to log at <code class="docutils literal"><span class="pre">trace</span></code> level to see the
-exact behavior in AMPS. Some deployments may find it useful to keep
-a separate log at <code class="docutils literal"><span class="pre">warning</span></code> level and above to more easily detect errors
-and potential problems, while maintaining an <code class="docutils literal"><span class="pre">info</span></code> level log for being
-able to troubleshoot problems.</p>
-</li>
-<li><p class="first">To find log messages that may indicate a problem, use <code class="docutils literal"><span class="pre">amps-grep</span></code> or
-the Linux <code class="docutils literal"><span class="pre">grep</span></code> tool to find log messages at warning, error, critical, or
-emergency levels. For example, you might use the following command line:</p>
-<blockquote>
-<div><p><code class="docutils literal"><span class="pre">amps-grep</span> <span class="pre">-E</span> <span class="pre">'warning|error|critical|emergency'</span> <span class="pre">log_file</span></code></p>
-<p>or</p>
-<p><code class="docutils literal"><span class="pre">grep</span> <span class="pre">-E</span> <span class="pre">'warning|error|critical|emergency'</span> <span class="pre">log_file</span></code></p>
-</div></blockquote>
-<p>This will show lines from the log that contain messages logged at
-those levels. The text that AMPS uses for log messages is guaranteed
-not to include strings that duplicate one of the log levels, although
-information that you configure (such as client names, topic names,
-and so on) may contain those strings.</p>
-</li>
-<li><p class="first">If you know the name of the client that experienced the problem, you
-can use that name to get information about the client. It&#8217;s often
-helpful to get log messages that include the client name and several
-lines of output after the client name to help you understand the
-context in which AMPS produced the message for the client name. To do
-this, you might you use the following command line:</p>
-<blockquote>
-<div><p><code class="docutils literal"><span class="pre">amps-grep</span> <span class="pre">client_name</span> <span class="pre">log_file</span></code></p>
-<p>or</p>
-<p><code class="docutils literal"><span class="pre">grep</span> <span class="pre">–B2</span> <span class="pre">–A10</span> <span class="pre">client_name</span> <span class="pre">log_file</span></code></p>
-</div></blockquote>
-</li>
-</ul>
-<p>This command line looks for all occurrences of the <em>client_name</em> in
-the log file. The <code class="docutils literal"><span class="pre">amps-grep</span></code> version prints the full messages where
-the <em>client_name</em> appears. The <code class="docutils literal"><span class="pre">grep</span></code> version attempts to approximate this
-by printing two lines of context before the line that contains the client name,
-and ten lines of context after the line that contains the client name.</p>
-<p>Once you&#8217;ve found the information you&#8217;re looking for, the <code class="docutils literal"><span class="pre">ampserr</span></code>
-utility can help you look up more information on messages, as described
-in <a class="reference internal" href="logging.html#logging-error-discovery"><span class="std std-ref">Looking Up Errors with ampserr</span></a>.</p>
-</div>
-<div class="section" id="reading-replication-log-messages">
-<span id="index-3"></span><h2>Reading Replication Log Messages<a class="headerlink" href="#reading-replication-log-messages" title="Permalink to this headline">¶</a></h2>
-<p>For replication connections, the replication source creates a client
-name that it uses to connect to the downstream instance. This client
-name contains the source, destination, sync setting, and protocol for
-the connection. The client name uses the following format:</p>
-<div class="code highlight-default"><div class="highlight"><pre><span></span>source!destination!sync_setting!protocol
-</pre></div>
-</div>
-<p>Notice, however, that this is a <em>client name</em>. The client name is the
-name used for the connection, but it does not indicate the direction of
-any particular message. As an example, consider a client name of:</p>
-<div class="code highlight-default"><div class="highlight"><pre><span></span>OrderServer!HotBackup!sync!amps-replication
-</pre></div>
-</div>
-<p>This client name is used for a connection that the AMPS instance named
-<em>OrderServer</em> has made to the AMPS instance named <em>HotBackup</em>. The
-connection uses the amps-replication protocol, and was configured for
-synchronous replication at the time the client connected. In this case,
-a message like the following:</p>
-<div class="code highlight-default"><div class="highlight"><pre><span></span>12-1002 client[OrderServer!HotBackup!sync!amps-replication] replication ack received: publish ack
-      [txid=35922]
-</pre></div>
-</div>
-<p>means that a publish acknowledgment was received on the connection that
-<em>OrderServer</em> made to <em>HotBackup</em>.</p>
-</div>
-<div class="section" id="troubleshooting-disconnected-clients">
-<span id="index-4"></span><h2>Troubleshooting Disconnected Clients<a class="headerlink" href="#troubleshooting-disconnected-clients" title="Permalink to this headline">¶</a></h2>
-<p>One common symptom of problems in an AMPS application is that AMPS
-disconnects clients unexpectedly. AMPS disconnects clients in the
-following situations:</p>
-<ul class="simple">
-<li>When transaction logging is configured for the instance and a client
-with a duplicate name logs on</li>
-<li>When heartbeating is enabled and the client misses a heartbeat</li>
-<li>When a slow client falls behind by more than the configured threshold</li>
-<li>When the entitlement cache for an instance is reset</li>
-<li>When the administration console disconnects a client</li>
-<li>When the transport is disabled</li>
-</ul>
-<p>This section presents techniques to help you identify why clients are
-disconnected and correct any problems that may exist.</p>
-<div class="section" id="locating-the-reason-for-disconnection">
-<h3>Locating the Reason for Disconnection<a class="headerlink" href="#locating-the-reason-for-disconnection" title="Permalink to this headline">¶</a></h3>
-<p>To discover the reason that a client was disconnected, use the following
-command to find the client name in the logs:</p>
-<div class="code highlight-default"><div class="highlight"><pre><span></span><span class="n">amps</span><span class="o">-</span><span class="n">grep</span> <span class="n">client_name</span> <span class="n">log_file</span>
-</pre></div>
-</div>
-<p>The results of this can provide information as to why the client was
-disconnected. AMPS logs a reason for the disconnection if the
-disconnection was the result of an internal action by AMPS.</p>
-<p>If the client chose to disconnect, or the disconnection is the result
-of network instability, the disconnection is logged but no further
-information is available to AMPS.</p>
-<p>The reasons that AMPS will log for a client disconnection are
-shown below:</p>
-<table border="1" class="docutils">
-<colgroup>
-<col width="50%" />
-<col width="50%" />
-</colgroup>
-<thead valign="bottom">
-<tr class="row-odd"><th class="head"><strong>Reason</strong></th>
-<th class="head"><strong>Explanation</strong></th>
-</tr>
-</thead>
-<tbody valign="top">
-<tr class="row-even"><td><code class="docutils literal"><span class="pre">connection</span> <span class="pre">closed</span></code></td>
-<td>AMPS has detected that the socket
-has been closed.</td>
-</tr>
-<tr class="row-odd"><td><code class="docutils literal"><span class="pre">entitlement</span> <span class="pre">reset</span></code></td>
-<td>Entitlements have been reset for
-this user (or the full transport).</td>
-</tr>
-<tr class="row-even"><td><code class="docutils literal"><span class="pre">name</span> <span class="pre">in</span> <span class="pre">use</span></code></td>
-<td>A client session (as identified by
-the client name) has reconnected,
-and the redundant connection has
-been closed.</td>
-</tr>
-<tr class="row-odd"><td><code class="docutils literal"><span class="pre">heartbeat</span></code></td>
-<td>The connection failed to provide
-a heartbeat within the period of
-time set by the connection, so AMPS
-has closed the connection.</td>
-</tr>
-<tr class="row-even"><td><code class="docutils literal"><span class="pre">slow</span> <span class="pre">client</span></code></td>
-<td>The connection was closed due to
-the client capacity settings being
-exceeded.</td>
-</tr>
-<tr class="row-odd"><td><code class="docutils literal"><span class="pre">unknown</span> <span class="pre">command</span></code></td>
-<td>The client sent an unknown or
-malformed command, so AMPS closed
-the connection.</td>
-</tr>
-<tr class="row-even"><td><code class="docutils literal"><span class="pre">auth</span></code></td>
-<td>The connection failed to
-authenticate.</td>
-</tr>
-<tr class="row-odd"><td><code class="docutils literal"><span class="pre">entitlement</span></code></td>
-<td>The connection successfully
-authenticated, but the user does
-not have permission to log in.</td>
-</tr>
-</tbody>
-</table>
-<p>These reasons are included in the <code class="docutils literal"><span class="pre">07-0013</span></code> log message
-that records that the connection has closed.</p>
-</div>
-<div class="section" id="duplicate-client-name-disconnection">
-<h3>Duplicate Client Name Disconnection<a class="headerlink" href="#duplicate-client-name-disconnection" title="Permalink to this headline">¶</a></h3>
-<p>When a client is disconnected due to another client with the same name
-logging on, the messages produced might look like:</p>
-<div class="code highlight-default"><div class="highlight"><pre><span></span><span class="mi">2019</span><span class="o">-</span><span class="mi">11</span><span class="o">-</span><span class="mi">20</span><span class="n">T16</span><span class="p">:</span><span class="mi">26</span><span class="p">:</span><span class="mf">59.6408410</span><span class="o">-</span><span class="mi">08</span><span class="p">:</span><span class="mi">00</span> <span class="p">[</span><span class="mi">5</span><span class="p">]</span> <span class="n">warning</span><span class="p">:</span> <span class="mi">02</span><span class="o">-</span><span class="mi">0025</span> <span class="n">A</span> <span class="n">client</span> <span class="n">logon</span> <span class="k">with</span> <span class="n">an</span> <span class="s1">&#39;in use&#39;</span> <span class="n">client</span> <span class="n">name</span> <span class="k">for</span> <span class="n">the</span> <span class="n">same</span> <span class="n">user</span> <span class="nb">id</span> <span class="n">forced</span> <span class="n">a</span> <span class="n">disconnect</span> <span class="n">of</span> <span class="n">client</span><span class="p">:</span> <span class="n">client</span><span class="p">[</span><span class="n">my</span><span class="o">-</span><span class="n">name</span><span class="p">]</span> <span class="k">with</span> <span class="n">user</span> <span class="nb">id</span><span class="p">:</span>
-</pre></div>
-</div>
-<p>To resolve this issue, ensure that clients use unique names when
-connecting to instances that configure a transaction log.</p>
-</div>
-<div class="section" id="missed-heartbeat-disconnection">
-<h3>Missed Heartbeat Disconnection<a class="headerlink" href="#missed-heartbeat-disconnection" title="Permalink to this headline">¶</a></h3>
-<p>When AMPS disconnects a client due to the client failing to heartbeat,
-the log messages produced look like the following:</p>
-<div class="code highlight-default"><div class="highlight"><pre><span></span><span class="mi">2019</span><span class="o">-</span><span class="mi">11</span><span class="o">-</span><span class="mi">20</span><span class="n">T16</span><span class="p">:</span><span class="mi">35</span><span class="p">:</span><span class="mf">23.9185690</span><span class="o">-</span><span class="mi">08</span><span class="p">:</span><span class="mi">00</span> <span class="p">[</span><span class="mi">6</span><span class="p">]</span> <span class="n">error</span><span class="p">:</span> <span class="mi">07</span><span class="o">-</span><span class="mi">0042</span> <span class="n">AMPS</span> <span class="n">heartbeat</span> <span class="n">manager</span> <span class="ow">is</span> <span class="n">disconnecting</span> <span class="n">an</span> <span class="n">unresponsive</span> <span class="n">client</span><span class="p">:</span> <span class="n">no</span><span class="o">-</span><span class="n">heartbeat</span><span class="o">-</span><span class="n">client</span>
-</pre></div>
-</div>
-<p>This error most often arises from severe network congestion, a deadlock
-or similar problem in the application that is preventing the AMPS client
-library from producing heartbeats, or a problem in AMPS that prevents
-AMPS from servicing heartbeat requests.</p>
-</div>
-<div class="section" id="slow-client-disconnection">
-<h3>Slow Client Disconnection<a class="headerlink" href="#slow-client-disconnection" title="Permalink to this headline">¶</a></h3>
-<p>The following shows sample log entries for slow client disconnection. If
-a client named <code class="docutils literal"><span class="pre">sleepy-client</span></code> was disconnected for being a slow
-client, the relevant entries in the transaction log might look like:</p>
-<div class="code highlight-default"><div class="highlight"><pre><span></span><span class="mi">2019</span><span class="o">-</span><span class="mi">11</span><span class="o">-</span><span class="mi">20</span><span class="n">T15</span><span class="p">:</span><span class="mi">33</span><span class="p">:</span><span class="mf">06.8496430</span><span class="o">-</span><span class="mi">08</span><span class="p">:</span><span class="mi">00</span> <span class="p">[</span><span class="mi">7</span><span class="p">]</span> <span class="n">warning</span><span class="p">:</span> <span class="mi">70</span><span class="o">-</span><span class="mi">0011</span> <span class="n">client</span><span class="p">[</span><span class="n">sleepy</span><span class="o">-</span><span class="n">client</span><span class="p">]</span> <span class="n">slow</span> <span class="n">consumption</span> <span class="n">detected</span><span class="p">,</span> <span class="n">offline</span> <span class="n">messages</span><span class="o">.</span>
-<span class="mi">2019</span><span class="o">-</span><span class="mi">11</span><span class="o">-</span><span class="mi">20</span><span class="n">T15</span><span class="p">:</span><span class="mi">33</span><span class="p">:</span><span class="mf">06.8498130</span><span class="o">-</span><span class="mi">08</span><span class="p">:</span><span class="mi">00</span> <span class="p">[</span><span class="mi">7</span><span class="p">]</span> <span class="n">error</span><span class="p">:</span> <span class="mi">70</span><span class="o">-</span><span class="mi">0004</span> <span class="n">client</span><span class="p">[</span><span class="n">sleepy</span><span class="o">-</span><span class="n">client</span><span class="p">]</span> <span class="ow">is</span> <span class="ow">not</span> <span class="n">consuming</span> <span class="n">messages</span><span class="p">,</span> <span class="n">disconnecting</span> <span class="n">slow</span> <span class="n">client</span>
-</pre></div>
-</div>
-<p>Notice that there may be a considerable period of time between the
-client being offlined and the client being disconnected.</p>
-<p>There are several approaches to solving the problem:</p>
-<ul class="simple">
-<li><em>Reduce the number of messages returned</em>. Clients most often fall
-behind when a SOW query or a replay from the transaction log returns
-a large number of messages. If possible, use content filtering to
-return a more precise set of messages.</li>
-<li><em>Improve the rate at which the client handles messages</em>. If the
-client message handler takes a relatively long time to process the
-message, moving message processing onto a different thread or
-streamlining the processing may improve the speed of the client and
-allow the client to keep up.</li>
-<li><em>Adjust the client offlining threshold</em>. You can also increase the
-capacity of messages that AMPS will buffer for clients connected to
-a specific transport, as described in <a class="reference internal" href="ha.html#ug-slow-client-management"><span class="std std-ref">Slow Client Management and Capacity Limits</span></a>.</li>
-</ul>
-</div>
-<div class="section" id="admin-console-client-disconnection">
-<h3>Admin Console Client Disconnection<a class="headerlink" href="#admin-console-client-disconnection" title="Permalink to this headline">¶</a></h3>
-<p>Disconnection from the admin console provides no additional information,
-and produces a log message like the following:</p>
-<div class="code highlight-default"><div class="highlight"><pre><span></span><span class="mi">2019</span><span class="o">-</span><span class="mi">11</span><span class="o">-</span><span class="mi">20</span><span class="n">T15</span><span class="p">:</span><span class="mi">33</span><span class="p">:</span><span class="mf">06.8502350</span><span class="o">-</span><span class="mi">08</span><span class="p">:</span><span class="mi">00</span> <span class="p">[</span><span class="mi">4</span><span class="p">]</span> <span class="n">info</span><span class="p">:</span> <span class="mi">07</span><span class="o">-</span><span class="mi">0013</span> <span class="n">client</span><span class="p">[</span><span class="n">sleepy</span><span class="o">-</span><span class="n">client</span><span class="p">]</span> <span class="n">disconnected</span><span class="o">.</span>
-</pre></div>
-</div>
-</div>
-<div class="section" id="admin-console-transport-disabled">
-<h3>Admin Console Transport Disabled<a class="headerlink" href="#admin-console-transport-disabled" title="Permalink to this headline">¶</a></h3>
-<p>A transport being disabled through the admin console produces messages
-like the following:</p>
-<div class="code highlight-default"><div class="highlight"><pre><span></span><span class="mi">2019</span><span class="o">-</span><span class="mi">11</span><span class="o">-</span><span class="mi">20</span><span class="n">T16</span><span class="p">:</span><span class="mi">04</span><span class="p">:</span><span class="mf">00.9548130</span><span class="o">-</span><span class="mi">08</span><span class="p">:</span><span class="mi">00</span> <span class="p">[</span><span class="mi">10</span><span class="p">]</span> <span class="n">info</span><span class="p">:</span> <span class="mi">07</span><span class="o">-</span><span class="mi">0047</span> <span class="n">Transport</span><span class="p">[</span><span class="n">json</span><span class="o">-</span><span class="n">tcp</span><span class="p">]</span> <span class="n">being</span> <span class="n">disabled</span><span class="o">.</span>
-<span class="mi">2019</span><span class="o">-</span><span class="mi">11</span><span class="o">-</span><span class="mi">20</span><span class="n">T16</span><span class="p">:</span><span class="mi">04</span><span class="p">:</span><span class="mf">00.9550150</span><span class="o">-</span><span class="mi">08</span><span class="p">:</span><span class="mi">00</span> <span class="p">[</span><span class="mi">4</span><span class="p">]</span> <span class="n">info</span><span class="p">:</span> <span class="mi">07</span><span class="o">-</span><span class="mi">0013</span> <span class="n">client</span><span class="p">[</span><span class="n">amps</span><span class="o">-</span><span class="n">json</span><span class="o">-</span><span class="n">tcp</span><span class="o">-</span><span class="mi">18</span><span class="p">]</span> <span class="n">disconnected</span><span class="o">.</span>
-</pre></div>
-</div>
-</div>
-</div>
-<div class="section" id="troubleshooting-regular-expression-subscriptions">
-<span id="index-5"></span><h2>Troubleshooting Regular Expression Subscriptions<a class="headerlink" href="#troubleshooting-regular-expression-subscriptions" title="Permalink to this headline">¶</a></h2>
-<p>When a regular expression subscription does not receive the messages that it
-expects, the two most common reasons are:</p>
-<ul class="simple">
-<li>The regular expression does not match the topic, or topics, expected; <em>or</em></li>
-<li>The user submitting the subscription is not entitled to one or more of
-the expected topics</li>
-</ul>
-<p>As with any other subscription, it would also be important to verify that
-the messages match any content or entitlement filters in place, and that
-messages are actively being published to the topic in question.</p>
-<div class="section" id="troubleshooting-whether-topics-match">
-<h3>Troubleshooting Whether Topics Match<a class="headerlink" href="#troubleshooting-whether-topics-match" title="Permalink to this headline">¶</a></h3>
-<p>To determine whether the regular expression matches the topic in question,
-use an external regex tester to verify that the regular expression
-matches the topic names that the subscription intends to subscribe
-to. Keep in mind that AMPS regular expression matches are not limited
-to the beginning of the topic name unless the expression contains
-an explicit anchor (that is, <code class="docutils literal"><span class="pre">^</span></code>).</p>
-</div>
-<div class="section" id="troubleshooting-entitlement-issues">
-<h3>Troubleshooting Entitlement Issues<a class="headerlink" href="#troubleshooting-entitlement-issues" title="Permalink to this headline">¶</a></h3>
-<p>There are two ways to troubleshoot entitlement issues:</p>
-<ol class="arabic simple">
-<li>An entitlement module will typically log whether it allows or
-denies an entitlement request. Check the AMPS logs for logging
-indicating whether the entitlement request was allowed or
-denied. Since AMPS caches the results of entitlement requests,
-using <code class="docutils literal"><span class="pre">amps-grep</span></code> to quickly scan the logs for the name of
-the topic is recommended.</li>
-<li>With a connection logged on with the same credentials as
-the user, enter a subscription with the <strong>exact</strong> name of
-the topic in question. That is, rather than using a regular
-expression subscription, supply the literal topic name on
-the subscription request. In this case, AMPS will refuse
-the subscription and log an error if the user is not
-entitled.</li>
-</ol>
-<p>In either case, if the user is not entitled to a topic that
-matches a regular expression subscription, no messages from
-that topic will be delivered to the user.</p>
-</div>
-</div>
-</div>
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amps-python-client 5.3.4.1__zip → 5.3.4.3__zip

amps-python-client 5.3.4.1zip → 5.3.4.3zip