ysyt-react-agent-lib 1.2.26 → 1.2.27

package/dist/{index-DRLrhuTR.mjs → index-CIG_xuvT.mjs}

@@ -1,6 +1,6 @@
 import * as r from "react";
 import $, { useContext as re, useRef as Z, useMemo as Lt, useEffect as De } from "react";
-import { i as Dt, K as Ne, g as se, F as kt, m as fe, u as N, r as nt, b as Pe, p as je, C as q, c as O, d as Ie, e as At, o as ge, f as Ce, h as _t, k as Vt, l as Wt, W as qt, n as Gt, B as Te, q as ot, s as Xt, _ as R, t as ke, v as Y, w as Me, x as at, y as Ae, z as Ut, A as _e, D as Ve, P as Kt, G as Qt, H as K, J as Zt, L as Yt, N as Re, O as Jt, Q as lt, T as en, U as tn, V as rt, X as nn, Z as on, $ as an, a0 as ue, a1 as ln, a2 as st, a3 as rn, a4 as sn, a5 as cn, a6 as dn, a7 as un, a8 as mn, a9 as fn, aa as gn, ab as Cn, ac as it, ad as pn, ae as vn } from "./index-CDzJ3Vhz.mjs";
+import { i as Dt, K as Ne, g as se, F as kt, m as fe, u as N, r as nt, b as Pe, p as je, C as q, c as O, d as Ie, e as At, o as ge, f as Ce, h as _t, k as Vt, l as Wt, W as qt, n as Gt, B as Te, q as ot, s as Xt, _ as R, t as ke, v as Y, w as Me, x as at, y as Ae, z as Ut, A as _e, D as Ve, P as Kt, G as Qt, H as K, J as Zt, L as Yt, N as Re, O as Jt, Q as lt, T as en, U as tn, V as rt, X as nn, Z as on, $ as an, a0 as ue, a1 as ln, a2 as st, a3 as rn, a4 as sn, a5 as cn, a6 as dn, a7 as un, a8 as mn, a9 as fn, aa as gn, ab as Cn, ac as it, ad as pn, ae as vn } from "./index-BQ9WPo_3.mjs";
 const bn = new Ne("antFadeIn", {
   "0%": {
     opacity: 0

package/dist/{index-CEYQQfvr.js → index-CpHjelsP.js}

@@ -160,7 +160,7 @@ React keys must be passed directly to JSX without using spread:
  * @author Chen, Yi-Cyuan [emn178@gmail.com]
  * @copyright Chen, Yi-Cyuan 2014-2023
  * @license MIT
- */Vc=k0,function(){var t="input is invalid type",e=typeof window=="object",n=e?window:{};n.JS_MD5_NO_WINDOW&&(e=!1);var r=!e&&typeof self=="object",i=!n.JS_MD5_NO_NODE_JS&&typeof process=="object"&&process.versions&&process.versions.node;i?n=Tw:r&&(n=self);var o,a=!n.JS_MD5_NO_COMMON_JS&&Vc.exports,s=!n.JS_MD5_NO_ARRAY_BUFFER&&typeof ArrayBuffer<"u",A="0123456789abcdef".split(""),c=[128,32768,8388608,-2147483648],u=[0,8,16,24],d=["hex","array","digest","buffer","arrayBuffer","base64"],f="ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789+/".split(""),p=[];if(s){var v=new ArrayBuffer(68);o=new Uint8Array(v),p=new Uint32Array(v)}var C=Array.isArray;!n.JS_MD5_NO_NODE_JS&&C||(C=function(E){return Object.prototype.toString.call(E)==="[object Array]"});var m=ArrayBuffer.isView;!s||!n.JS_MD5_NO_ARRAY_BUFFER_IS_VIEW&&m||(m=function(E){return typeof E=="object"&&E.buffer&&E.buffer.constructor===ArrayBuffer});var y=function(E){var b=typeof E;if(b==="string")return[E,!0];if(b!=="object"||E===null)throw new Error(t);if(s&&E.constructor===ArrayBuffer)return[new Uint8Array(E),!1];if(!C(E)&&!m(E))throw new Error(t);return[E,!1]},w=function(E){return function(b){return new x(!0).update(b)[E]()}},I=function(E){var b,h=Og,S=Og.Buffer;return b=S.from&&!n.JS_MD5_NO_BUFFER_FROM?S.from:function(T){return new S(T)},function(T){if(typeof T=="string")return h.createHash("md5").update(T,"utf8").digest("hex");if(T==null)throw new Error(t);return T.constructor===ArrayBuffer&&(T=new Uint8Array(T)),C(T)||m(T)||T.constructor===S?h.createHash("md5").update(b(T)).digest("hex"):E(T)}},O=function(E){return function(b,h){return new g(b,!0).update(h)[E]()}};function x(E){if(E)p[0]=p[16]=p[1]=p[2]=p[3]=p[4]=p[5]=p[6]=p[7]=p[8]=p[9]=p[10]=p[11]=p[12]=p[13]=p[14]=p[15]=0,this.blocks=p,this.buffer8=o;else if(s){var b=new ArrayBuffer(68);this.buffer8=new Uint8Array(b),this.blocks=new Uint32Array(b)}else 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h,S,T=b[1],R=0,D=E.length,B=this.blocks,k=this.buffer8;R<D;){if(this.hashed&&(this.hashed=!1,B[0]=B[16],B[16]=B[1]=B[2]=B[3]=B[4]=B[5]=B[6]=B[7]=B[8]=B[9]=B[10]=B[11]=B[12]=B[13]=B[14]=B[15]=0),T)if(s)for(S=this.start;R<D&&S<64;++R)(h=E.charCodeAt(R))<128?k[S++]=h:h<2048?(k[S++]=192|h>>>6,k[S++]=128|63&h):h<55296||h>=57344?(k[S++]=224|h>>>12,k[S++]=128|h>>>6&63,k[S++]=128|63&h):(h=65536+((1023&h)<<10|1023&E.charCodeAt(++R)),k[S++]=240|h>>>18,k[S++]=128|h>>>12&63,k[S++]=128|h>>>6&63,k[S++]=128|63&h);else for(S=this.start;R<D&&S<64;++R)(h=E.charCodeAt(R))<128?B[S>>>2]|=h<<u[3&S++]:h<2048?(B[S>>>2]|=(192|h>>>6)<<u[3&S++],B[S>>>2]|=(128|63&h)<<u[3&S++]):h<55296||h>=57344?(B[S>>>2]|=(224|h>>>12)<<u[3&S++],B[S>>>2]|=(128|h>>>6&63)<<u[3&S++],B[S>>>2]|=(128|63&h)<<u[3&S++]):(h=65536+((1023&h)<<10|1023&E.charCodeAt(++R)),B[S>>>2]|=(240|h>>>18)<<u[3&S++],B[S>>>2]|=(128|h>>>12&63)<<u[3&S++],B[S>>>2]|=(128|h>>>6&63)<<u[3&S++],B[S>>>2]|=(128|63&h)<<u[3&S++]);else if(s)for(S=this.start;R<D&&S<64;++R)k[S++]=E[R];else for(S=this.start;R<D&&S<64;++R)B[S>>>2]|=E[R]<<u[3&S++];this.lastByteIndex=S,this.bytes+=S-this.start,S>=64?(this.start=S-64,this.hash(),this.hashed=!0):this.start=S}return this.bytes>4294967295&&(this.hBytes+=this.bytes/4294967296|0,this.bytes=this.bytes%4294967296),this},x.prototype.finalize=function(){if(!this.finalized){this.finalized=!0;var E=this.blocks,b=this.lastByteIndex;E[b>>>2]|=c[3&b],b>=56&&(this.hashed||this.hash(),E[0]=E[16],E[16]=E[1]=E[2]=E[3]=E[4]=E[5]=E[6]=E[7]=E[8]=E[9]=E[10]=E[11]=E[12]=E[13]=E[14]=E[15]=0),E[14]=this.bytes<<3,E[15]=this.hBytes<<3|this.bytes>>>29,this.hash()}},x.prototype.hash=function(){var 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b[0]=this.h0,b[1]=this.h1,b[2]=this.h2,b[3]=this.h3,E},x.prototype.buffer=x.prototype.arrayBuffer,x.prototype.base64=function(){for(var E,b,h,S="",T=this.array(),R=0;R<15;)E=T[R++],b=T[R++],h=T[R++],S+=f[E>>>2]+f[63&(E<<4|b>>>4)]+f[63&(b<<2|h>>>6)]+f[63&h];return E=T[R],S+=f[E>>>2]+f[E<<4&63]+"=="},g.prototype=new x,g.prototype.finalize=function(){if(x.prototype.finalize.call(this),this.inner){this.inner=!1;var E=this.array();x.call(this,this.sharedMemory),this.update(this.oKeyPad),this.update(E),x.prototype.finalize.call(this)}};var M=function(){var E=w("hex");i&&(E=I(E)),E.create=function(){return new x},E.update=function(S){return E.create().update(S)};for(var b=0;b<d.length;++b){var h=d[b];E[h]=w(h)}return E}();M.md5=M,M.md5.hmac=function(){var E=O("hex");E.create=function(S){return new g(S)},E.update=function(S,T){return E.create(S).update(T)};for(var b=0;b<d.length;++b){var h=d[b];E[h]=O(h)}return E}(),a?Vc.exports=M:n.md5=M}();var Nw=k0.exports;const P0=(t,e)=>{const n=Date.now(),r=`${t}:${n}:${Nw.md5(`${e}${n}`)}`,i=new TextEncoder().encode(r);return btoa(String.fromCharCode(...i))},iu=t=>{if(/^\d+$/.test(t)||!t||typeof t!="string"||t.length%4!=0||!/^(?:[A-Za-z0-9+/]{4})*(?:[A-Za-z0-9+/]{2}==|[A-Za-z0-9+/]{3}=)?$/.test(t))return!1;try{const e=atob(t);return btoa(e)===t}catch{return!1}},Yi="/v1/aicc/bmserver",Or="/v1/aicc/ccs";let Si="",Kd="",Vd="",zc="";function Q0(t){const e=P0(Kd,Vd);return Mw.create({prefixUrl:`${Si}`,timeout:!1,headers:{Authorization:e,...t},hooks:{afterResponse:[async(n,r,i)=>{if(i.url.indexOf("heartbeat")!==-1)return i;const o=await i.clone().json();if(o.code!==0)throw new Error(JSON.stringify(o)||"请求失败");return i.json=async()=>o,i}]}})}async function yn(t,e,n){const r=Q0(n),i="api/"+t.replace(/^\/+/,"");return r.post(i,{json:e}).json()}const Ug=(t,e)=>yn(`${Or}/state/change?h=${e}`,t,{h:e}),Dw=()=>async function(t,e){const n=Q0(),r=t.replace(/^\/+/,"");return n.post(r,{json:e}).json()}("/heartbeat",{});class nn{static log(e,n={}){const{level:r="info",module:i="",timestamp:o=!0}=n;if(K.logBuiltinEnabled){const A=i?`[${i}]`:"",c=o?`[${new Date().toLocaleString()}]`:"";switch(r){case"debug":break;case"warn":console.warn(`${c}${A} ${e}`);break;case"error":console.error(`${c}${A} ${e}`)}}const a=K.agentInfo.agent_no;if(a){const A=JSON.stringify({level:r,module:i,content:e,timestamp:new Date().toISOString()});(s={agent_no:a,content:A},yn("/v1/aicc/ccs/softphone/log",s)).catch(()=>{})}var s}static debug(e,n){this.log(e,{level:"debug",module:n})}static info(e,n){this.log(e,{level:"info",module:n})}static warn(e,n){this.log(e,{level:"warn",module:n})}static error(e,n){this.log(e,{level:"error",module:n})}static errorObj(e,n){const r=JSON.stringify({message:e.message,stack:e.stack,name:e.name});this.log(r,{level:"error",module:n})}}class Bw{constructor(e,n){this.config=e,this.eventCallback=n,this.userAgent=null,this.registerer=null,this.activeSession=null,this.callTimeoutTimer=null,this.incomingInvitation=null,this.reconnectAttempts=0,this.maxReconnectAttempts=5,this.reconnectTimer=null,this.isOffline=!1,this.isManuallyStopped=!1,this.registerInterval=6e4,this.handleNetworkInfoChange=r=>{var i,o;if((i=r.rttObject)!=null&&i.rtt){const a=(o=r.rttObject)==null?void 0:o.rtt,s=a!=null&&a>0;s||this.isOffline?s&&this.isOffline&&(this.isOffline=!1,this.handleOnline()):(this.isOffline=!0,this.handleOffline())}},this.handleOffline=()=>{nn.warn("网络断开，准备销毁 SIP 客户端","sip-client.ts 75 handleOffline"),fe.emit(He.FAIL_NOTIFICATION,"网络断开，准备销毁 SIP 客户端"),this.destroy()},this.handleOnline=()=>{nn.warn("网络恢复，准备重新启动 SIP 客户端","sip-client.ts 82 handleOnline"),this.reconnect()},this.sleep=r=>new Promise(i=>setTimeout(i,r)),T0.subscribe(this.handleNetworkInfoChange)}async start(){const e=Fg.makeURI(`sip:${this.config.user}@${this.config.server}`);if(!e)throw new Error("无效的SIP配置");const n={uri:e,authorizationUsername:this.config.user,authorizationPassword:this.config.password,sendInitialProvisionalResponse:!1,transportOptions:{server:this.config.webSocket,connectionTimeout:10,keepAliveInterval:20,keepAliveDebounce:10},contactName:this.config.user,contactParams:{transport:"wss"},userAgentString:"SwiftSIP/2.0.21",sessionDescriptionHandlerFactoryOptions:{alwaysAcquireMediaFirst:!0,peerConnectionConfiguration:{iceServers:[{urls:"stun:stun.l.google.com:19302"}],iceCandidatePoolSize:0,iceTransportPolicy:"all",rtcpMuxPolicy:"require",bundlePolicy:"balanced",certificates:void 0,peerIdentity:void 0},iceGatheringTimeout:1e3},logBuiltinEnabled:K.logBuiltinEnabled};this.userAgent=new Fg(n),this.setupEventListeners(),await this.userAgent.start(),await this.register()}setupEventListeners(){this.userAgent&&(this.userAgent.transport.stateChange.addListener(e=>{var r;let n;switch(e){case dt.Connecting:n=Ar.WEB_RTC_CONNECTING;break;case dt.Connected:n=Ar.WEB_RTC_CONNECTED,this.reconnectAttempts=0,K.isRtcReconnecting=!1,G.updateIsSipConnected(!0),this.reconnectTimer&&(clearTimeout(this.reconnectTimer),this.reconnectTimer=null);break;case dt.Disconnecting:n=Ar.WEB_RTC_DISCONNECTING,G.updateIsSipConnected(!1);break;case dt.Disconnected:{if(G.updateIsSipConnected(!1),this.isManuallyStopped)return nn.warn("手动断开，不触发重连","sip-client.ts 204"),void console.warn("[SIP] 手动断开，不触发重连");fe.emit(He.FAIL_NOTIFICATION,"软电话链接失败"),n=Ar.WEB_RTC_DISCONNECTED;const i=G.get("answerDevice");if(!K.isRtcReconnecting&&this.reconnectAttempts<this.maxReconnectAttempts&&i===1){this.reconnectAttempts++;const o=1e3*this.reconnectAttempts;nn.warn(`SIP WebSocket 断开，第 ${this.reconnectAttempts} 次尝试重连，${o}ms 后重试...`,"sip-client.ts 219"),this.reconnectTimer=setTimeout(()=>{this.reconnect()},o)}else this.reconnectAttempts>=this.maxReconnectAttempts&&(nn.warn(`SIP 重连失败：已达到最大重试次数; reconnectAttempts: ${this.reconnectAttempts}; maxReconnectAttempts: ${this.maxReconnectAttempts}`,"sip-client.ts 228"),console.error("SIP 重连失败：已达到最大重试次数"),fe.emit(He.FAIL_NOTIFICATION,"SIP 重连失败：已达到最大重试次数"));break}default:G.updateIsSipConnected(!1),n="unknown"}(r=this.eventCallback)==null||r.call(this,{type:n})}),this.userAgent.delegate={onInvite:e=>{this.handleIncomingCall(e)}})}async refreshRegister(){if(this.registerer)try{await this.registerer.register(),new Date().toLocaleTimeString()}catch(e){console.error("[SIPClient] REGISTER刷新失败",e)}}async register(){var e,n;if(this.userAgent){this.registerer=new tu(this.userAgent,{expires:120,refreshFrequency:80}),(e=this.registerer)==null||e.stateChange.addListener(r=>{var o;let i;switch(r){case jt.Initial:G.updateDisplayText(Kt.LINKING),i="initial";break;case jt.Registered:G.updateDisplayText(""),i=Ar.WEB_RTC_REGISTERED;break;case jt.Unregistered:i=Ar.WEB_RTC_UNREGISTERED;break;case jt.Terminated:nn.warn(`注册流程已终止，无法再注册（如 UA 停止，或网络不可达）;regStatus: ${Ar.WEB_RTC_TERMINATED}`,"sip-client.ts 299"),i=Ar.WEB_RTC_TERMINATED;break;default:i="unknown"}(o=this.eventCallback)==null||o.call(this,{type:i})});try{await this.registerer.register()}catch(r){(n=this.eventCallback)==null||n.call(this,{type:Ar.WEB_RTC_REGISTER_FAILED,data:r})}}}attachRemoteAudio(e){const n=e.sessionDescriptionHandler;if(n){const r=n.peerConnection;if(!r)return;const i=new MediaStream;r.getReceivers().forEach(a=>{a.track&&a.track.kind==="audio"&&i.addTrack(a.track)});let o=document.getElementById("sip-remote-audio");o||(o=document.createElement("audio"),o.id="sip-remote-audio",o.autoplay=!0,o.style.display="none",document.body.appendChild(o)),o.srcObject=i,o.play().catch(a=>{console.error("音频播放失败，需要用户交互触发",a)})}}handleSessionState(e,n,r){e.stateChange.addListener(i=>{switch(i){case he.Established:clearTimeout(this.callTimeoutTimer),this.activeSession=e,this.attachRemoteAudio(e);break;case he.Terminating:break;case he.Terminated:this.activeSession=null,clearTimeout(this.callTimeoutTimer);case he.Establishing:}})}handleIncomingCall(e){this.incomingInvitation=e,this.handleSessionState(e,!1),e.progress({statusCode:180,reasonPhrase:"Ringing"}).catch(n=>console.error("发送 180 失败",n)),G.get("direction")===xn.OUTGOING&&this.answerCall()}async answerCall(){var e;if(!this.incomingInvitation)throw new Error("无来电可接听");K.autoAnswerTimer&&(clearTimeout(K.autoAnswerTimer),K.autoAnswerTimer=null);try{await this.incomingInvitation.accept(),this.activeSession=this.incomingInvitation,this.incomingInvitation=null}catch(n){(e=this.eventCallback)==null||e.call(this,{type:Ar.WEB_RTC_ANSWER_FAILED,data:{detail:n}})}}async rejectInCall(){var e;if(this.incomingInvitation)try{await this.incomingInvitation.reject(),this.incomingInvitation=null,G.updateDirection(null),G.updateIsCalling(!1),clearTimeout(this.callTimeoutTimer)}catch(n){(e=this.eventCallback)==null||e.call(this,{type:"error",data:{message:"拒接失败",detail:n}})}}sendDTMF(e){var r;if(!this.activeSession)throw new Error("当前没有活跃的通话");const n=this.activeSession.sessionDescriptionHandler;n&&typeof n.sendDtmf=="function"?(n.sendDtmf(e),(r=this.eventCallback)==null||r.call(this,{type:Ar.WEB_RTC_SEND_DTMF,data:{tone:e}})):(console.warn("DTMF发送不支持或未初始化"),nn.warn("DTMF发送不支持或未初始化","sip-client.ts 490 sendDTMF"))}async hangup(){if(this.activeSession,this.activeSession){clearTimeout(this.callTimeoutTimer);const e=this.activeSession;if(!e)return;const n=e.state;try{n===he.Established?await e.bye():n===he.Establishing&&(e instanceof v0?await e.cancel():e instanceof eu&&await e.reject()),clearTimeout(this.callTimeoutTimer)}catch(r){nn.error("挂断失败","sip-client.ts 522 hangup"),console.error("挂断失败",r)}finally{this.activeSession=null}}}async rejectOutCall(){this.activeSession instanceof eu&&(await this.activeSession.reject(),this.activeSession=null)}async destroy(){if(this.isManuallyStopped=!0,clearTimeout(this.callTimeoutTimer),this.activeSession&&await this.hangup(),this.registerer){try{await this.registerer.unregister()}catch(e){console.warn("注销失败",e)}this.registerer=null}this.userAgent&&(await this.userAgent.stop(),this.userAgent=null)}async reconnect(){if(!K.isRtcReconnecting){K.isRtcReconnecting=!0;try{this.isManuallyStopped=!1,await this.destroy(),await this.start(),this.isOffline=!1,this.reconnectAttempts=0}catch(e){console.error("重连失败",e),K.isRtcReconnecting=!1}finally{K.isRtcReconnecting=!1}}}async getNetworkStats(){var e;if(this.activeSession){const n=(e=this.activeSession.sessionDescriptionHandler)==null?void 0:e.peerConnection;if(!n)return null;const r=await n.getStats(),i={};return r.forEach(o=>{o.type==="candidate-pair"&&o.state==="succeeded"&&o.currentRoundTripTime!=null&&(i.rtt=+(1e3*o.currentRoundTripTime).toFixed(2)),o.type==="inbound-rtp"&&o.kind==="audio"&&(i.jitter=+(1e3*o.jitter).toFixed(2),i.packetsLost=o.packetsLost,i.packetsReceived=o.packetsReceived,o.bytesReceived&&o.timestamp&&(i.recvBitrate=+(o.bytesReceived/1024).toFixed(2))),o.type==="outbound-rtp"&&o.kind==="audio"&&(i.packetsSent=o.packetsSent,o.bytesSent&&o.timestamp&&(i.sendBitrate=+(o.bytesSent/1024).toFixed(2))),o.type==="codec"&&o.mimeType&&(i.codec=o.mimeType)}),{...i,rtt:(i==null?void 0:i.rtt)||40}}return{rtt:K.latency||1}}}class To{static requestPermission(){"Notification"in window&&Notification.permission==="default"&&Notification.requestPermission()}static async requestMediaPermissions(){try{return(await navigator.mediaDevices.enumerateDevices()).some(n=>n.kind==="audioinput"&&n.label!=="")?null:await navigator.mediaDevices.getUserMedia({audio:!0})}catch(e){return console.warn("获取音频权限失败:",e),null}}static show(e,n,r,i){if("Notification"in window&&Notification.permission==="granted"){const o=new Notification(e,{body:n,tag:`xy-global-notification${new Date().getTime()}`,renotify:!0});o.onclick=()=>{window.focus(),o.close(),r==null||r()},setTimeout(()=>o.close(),1e3*(i||3))}}static async checkMediaPermissions(){try{return(await navigator.mediaDevices.enumerateDevices()).some(e=>e.kind==="audioinput"&&e.label!=="")}catch(e){return console.warn("无法检查设备权限:",e),!1}}}const Fw=[],Vn=["call_number"],gA=["call_number"],kw=["hangup"],Ci=["hold","hangup","mute","transfer","consult","satisfaction","dtmf"],Yc=["hold","hangup","mute","transfer","consult"],Hg=["consult_transfer","conference","consult_retrieve"],Pw=["hangup"],Qw=["hangup"],Os=["answer","reject"],Gi=["hangup","consult","transfer","hold","mute","satisfaction","dtmf"],Gg=["hangup","whisper","force_insert","force_disconnect"],jw=["hangup"],Lw=["hangup","cancel_whisper","force_insert"],Uw=["hangup"],Hw=["hangup"];class ja{constructor(){this.roleData={agentInfo:()=>{var e;if(!((e=K.agentInfo)!=null&&e.agent_no))throw new Error(JSON.stringify({code:1,msg:"请先登录"}))},requestInfo:e=>{if(!e.data)throw new Error(JSON.stringify({code:1,msg:'Parameter "data" is required'}))},changeDevice:e=>{if(!e)throw new Error(JSON.stringify({code:1,msg:'Parameter "device" is required'}));const{answer_devices:n}=K.agentInfo;if(!n.split(",").map(r=>Number(r)).includes(e))throw new Error(JSON.stringify({code:1,msg:"当前状态不支持"}))},changeState:(e,n)=>{if(!e)throw new Error(JSON.stringify({code:1,msg:'Parameter "state" is required'}));if(!n)throw new Error(JSON.stringify({code:1,msg:'Parameter "state_name" is required'}));if(e===2&&(n==="通话中"||n==="整理"))throw new Error(JSON.stringify({code:1,msg:"当前状态不支持"}));if(![1,2].includes(e))throw new Error(JSON.stringify({code:1,msg:"当前状态不支持"}))},setAgentExplicit:e=>{const{out_display_select_switch:n,out_display_data:r}=K.agentInfo;if(n!==1)throw new Error(JSON.stringify({code:1,msg:"当前坐席设置未开启允许指定外显"}));if(!e)throw new Error(JSON.stringify({code:1,msg:'Parameter "number" is required'}));if(!(r||"").split("#").includes(e))throw new Error(JSON.stringify({code:1,msg:"当前外显号码不存在"}))}},this.changeDevice=async e=>{try{if(G.get("isCalling"))throw new Error(JSON.stringify({code:1,msg:"当前正在通话中，请勿切换设备"}));this.roleData.agentInfo(),this.roleData.requestInfo(e);const{data:n,success:r}=e,{device:i}=n;i===1&&await ja.initRtcFn(),this.roleData.changeDevice(i);const{agent_no:o}=K.agentInfo;await(s=>yn(`${Or}/device/change`,s))({agent_no:o,answer_device:i}),G.updateAnswerDevice(i);const a=G.get("actionConfigs");G.updateActionConfigs(a),i===2&&K.stateObject.state===Rt.UNREGISTERED&&await this._changeState({data:{...K.stateBeforeChange,state_name:K.stateBeforeChange.state===Rt.IDLE?"空闲":"忙碌"}},"q"),r==null||r({code:0,msg:"请求成功"})}catch(n){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(n.message).msg),n}}}formatDate(e){return`${e.getFullYear()}-${String(e.getMonth()+1).padStart(2,"0")}-${String(e.getDate()).padStart(2,"0")} ${String(e.getHours()).padStart(2,"0")}:${String(e.getMinutes()).padStart(2,"0")}:${String(e.getSeconds()).padStart(2,"0")}`}static setInitRtcFn(e){this.initRtcFn=e}async _agentLogin(e){try{const r=await(n={agent_no:e},yn(`${Or}/agent/login`,n));K.agentInfo=r.data}catch(r){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(r.message).msg),r}var n}async _changeState(e,n){try{K.autoStateTimer&&(clearTimeout(K.autoStateTimer),K.autoStateTimer=null),this.roleData.agentInfo(),this.roleData.requestInfo(e);const{data:r,success:i}=e,{state:o,state_name:a}=r,{agent_no:s}=K.agentInfo;await Ug({agent_no:s,state_name:a,state:o},n),o===Rt.IDLE?G.updateActionConfigs(Vn):o===Rt.BUSY&&G.updateActionConfigs(gA),K.stateObject={state:o,state_name:a},i==null||i({code:0,msg:"请求成功"})}catch(r){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(r.message).msg),r}}async _getInCallCrmDetail(e){var n;try{const{phone:r}=e.data,i={};iu(r)?i.trace_id=r:i.phone=r.replace(/[\s\r\n-]+/g,"");const o=await(a=>yn(`${Yi}/crm/popups`,a))({...i});(n=e.success)==null||n.call(e,o)}catch(r){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(r.message).msg),r}}async changeState(e,n){try{if(G.get("isCalling"))throw new Error(JSON.stringify({code:1,msg:"当前正在通话中，请勿切换设备"}));K.autoStateTimer&&(clearTimeout(K.autoStateTimer),K.autoStateTimer=null),this.roleData.agentInfo(),this.roleData.requestInfo(e);const{data:r,success:i}=e,{state:o,state_name:a}=r;this.roleData.changeState(o,a);const{agent_no:s}=K.agentInfo;await Ug({agent_no:s,state_name:a,state:o},n),(K.stateObject.state===Rt.IDLE||K.stateObject.state===Rt.BUSY&&a!=="整理")&&(K.stateBeforeChange=K.stateObject),o===Rt.IDLE?G.updateActionConfigs(Vn):o===Rt.BUSY&&G.updateActionConfigs(gA),K.stateObject={state:o,state_name:a},i==null||i({code:0,msg:"请求成功"})}catch(r){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(r.message).msg),r}}async getIdleAgentList(e){var r;const{agent_no:n}=K.agentInfo;try{this.roleData.agentInfo();const i=await(o=>yn(`${Or}/agent/free`,o))({agent_no:n});(r=e.success)==null||r.call(e,i)}catch(i){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(i.message).msg),i}}async getAgentState(e){var n;try{const r=await yn(`${Yi}/agent/statecfg/list`,{}),i=(r.data||[]).filter(o=>o.enable===0).filter(o=>o.state!==0&&o.state!==3).filter(o=>o.state_name!=="通话中"&&o.state_name!=="整理"&&o.state_name!=="未注册"&&o.state_name!=="离线接听").map(o=>({state:o.state,state_name:o.state_name})).reverse();(n=e.success)==null||n.call(e,{...r,data:i})}catch(r){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(r.message).msg),r}}async setAgentExplicit(e){var n;try{this.roleData.agentInfo(),this.roleData.requestInfo(e),this.roleData.setAgentExplicit(e.data.number);const{agent_id:r}=K.agentInfo;await(i=>yn(`${Yi}/agent/update`,i))({agent_id:r,out_display_number:e.data.number}),G.updateSelectOutNumber(e.data.number),(n=e.success)==null||n.call(e,{code:0,msg:"请求成功"})}catch(r){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(r.message).msg),r}}async checkAgentLogin(e){var n;try{this.roleData.requestInfo(e);const{agent_no:r}=e.data;if(!r)throw new Error(JSON.stringify({code:1,msg:'Parameter "agent_no" is required'}));const i=await(o=>yn(`${Or}/agent/islogin`,o))({agent_no:r});(n=e.success)==null||n.call(e,i)}catch(r){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(r.message).msg),r}}async getCallRecord(e){try{this.roleData.agentInfo();const{success:n}=e,r=new Date,i=new Date(r.getFullYear(),r.getMonth(),r.getDate(),0,0,0),o=new Date(r.getFullYear(),r.getMonth(),r.getDate(),23,59,59),a=[this.formatDate(i),this.formatDate(o)],{agent_no:s}=K.agentInfo,A=await(f=>yn(`${Yi}/agent/recordpage`,f))({start_time:a[0],end_time:a[1],page_no:1,page_size:10,agent_no:s}),{code:c,msg:u,data:d}=A;n==null||n({code:c,msg:u,data:d})}catch(n){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(n.message).msg),n}}async logout(e){this.roleData.agentInfo();try{const{agent_no:n}=K.agentInfo,{data:r,success:i}=e;await(o=>yn(`${Or}/agent/logout`,o))({...r,agent_no:n}),i==null||i({code:0,msg:""})}catch(n){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(n.message).msg),n}}async listenCall(e){try{const{agent_no:n}=K.agentInfo,{data:r,success:i}=e;if(this.roleData.agentInfo(),this.roleData.requestInfo(e),!r.monitored_agent_no)throw new Error(JSON.stringify({code:1,msg:'Parameter "monitored_agent_no" is required'}));await(o=>yn(`${Or}/call/monitor`,o))({...r,monitor_agent_no:n}),K.monitoredAgentNo=r.monitored_agent_no,i==null||i({code:0,msg:""})}catch(n){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(n.message).msg),n}}async earCall(e){try{const{agentInfo:n,monitoredAgentNo:r}=K,{agent_no:i}=n;this.roleData.agentInfo();const{success:o}=e;if(!r)throw new Error(JSON.stringify({code:1,msg:"当前未有监听坐席"}));await(a=>yn(`${Or}/call/whisper`,a))({monitored_agent_no:r,monitor_agent_no:i}),o==null||o({code:0,msg:""})}catch(n){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(n.message).msg),n}}async stopEarCall(e){try{const{agentInfo:n,earSpeakAgent:r}=K;if(!r)throw new Error(JSON.stringify({code:1,msg:"当前没有正在耳语的坐席"}));const{agent_no:i}=n;this.roleData.agentInfo();const{success:o}=e;await(a=>yn(`${Or}/call/stopwhisper`,a))({monitor_agent_no:i,monitored_agent_no:r}),o==null||o({code:0,msg:""})}catch(n){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(n.message).msg),n}}async forceInsert(e){try{const{agentInfo:n,monitoredAgentNo:r}=K,{agent_no:i}=n;this.roleData.agentInfo();const{success:o}=e;if(!r)throw new Error(JSON.stringify({code:1,msg:"当前未有监听坐席"}));await(a=>yn(`${Or}/call/bargein`,a))({monitored_agent_no:r,monitor_agent_no:i}),o==null||o({code:0,msg:""})}catch(n){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(n.message).msg),n}}async forceDisconnect(e){try{const{agentInfo:n,monitoredAgentNo:r}=K,{agent_no:i}=n;this.roleData.agentInfo();const{success:o}=e;if(!r)throw new Error(JSON.stringify({code:1,msg:"当前未有监听坐席"}));await(a=>yn(`${Or}/call/intercept`,a))({monitored_agent_no:r,monitor_agent_no:i}),o==null||o({code:0,msg:""})}catch(n){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(n.message).msg),n}}}const Gw=console.log,qg=(...t)=>{K.logBuiltinEnabled&&Gw(...t)};let ni=null;class An{constructor(e,n){this.url=e,this.onOpenCallback=n,this.ws=null,this.heartbeatWorker=null,this.reconnectDelay=3e3,this.manualClose=!1,this.apiClient=new ja,this.sipClient=null,this.pendingMessages=new Map,this.initWebSocket()}static getInstance({url:e,sipClient:n,onOpen:r}){if(!ni){if(!e)throw new Error("WebSocket 尚未初始化");ni=new An(e,r),ni.sipClient=n}return ni}setSipClient(e){this.sipClient=e}stateIdleChange(e){const{state:n}=K.stateObject;n!==Rt.IDLE&&this.apiClient._changeState({data:{...K.stateBeforeChange,state_name:K.stateBeforeChange.state===Rt.IDLE?"空闲":"忙碌"}},e)}inCallAutoAnswer(){const{soft_device_auto_answer:e,auto_answer_time:n}=K.agentInfo,r=e===1,i=G.get("direction");if(r&&i===xn.INCOMING){const o=Number(n)||0;o>0&&(K.autoAnswerTimer=setTimeout(()=>{var a;(a=this.sipClient)==null||a.answerCall(),K.autoAnswerTimer=null},o>0?1e3*o-500:0))}}async getCustomerInfo(e){try{await this.apiClient._getInCallCrmDetail({data:{phone:e},success:n=>{G.updateCustomerInfo(n.data||{phone:n.data.phone,is_vip:0,customer_name:"未知客户",city:"未知",province:"未知",contact_count:0,in_contact_count:0,trace_id:n.data.trace_id,contact_count_month:0,in_contact_count_month:0})}})}catch{}}putAgentState(e,n){if(!e)return;if(n===5)return void this.stateIdleChange("device_type5");K.sessionId="";const{post_call_process_time:r}=K.agentInfo,i=r||0;if(K.autoStateTimer&&(clearTimeout(K.autoStateTimer),K.autoStateTimer=null),G.updateCustomerInfo(void 0),i>0){const{state:o}=K.stateObject;if(o===Rt.IDLE)return;this.apiClient._changeState({data:{state:Rt.BUSY,state_name:"整理"}},"ez"),K.autoStateTimer=setTimeout(()=>{K.autoStateTimer=null,this.stateIdleChange(`delay${i}`)},1e3*i)}else this.stateIdleChange("delay0")}stateBusyChange(){K.sessionId="",clearTimeout(K.autoStateTimer),G.updateCustomerInfo(void 0),this.apiClient._changeState({data:{state:Rt.BUSY,state_name:"忙碌"}},"dm")}initWebSocket(){var n;if(((n=this.ws)==null?void 0:n.readyState)===1||!G.get("isNextState")||this.manualClose)return;const e=P0(Kd,Vd);this.ws=new WebSocket(this.url+e),this.ws.onopen=()=>{const r=new Date().getTime();this.sendMessage({type:0,msg_id:r}),this.pendingMessages.set(r,performance.now()),this.startHeartbeat(),this.manualClose=!1,this.onOpenCallback&&this.onOpenCallback()},this.ws.onmessage=async r=>{var u;const i=JSON.parse(r.data),{type:o,data:a,code:s,msg:A,msg_id:c}=i;if(o===0&&c){const d=this.pendingMessages.get(c),f=performance.now()-d;K.latency=parseFloat(f.toFixed(2)),this.pendingMessages.delete(c)}if(o!==0&&qg("%cWebSocket 收到消息:","color: blue; font-weight: bold;",i),o!==it.OUT_CALL&&o!==it.PREVIEW_OUT_CALL||(K.isAgentHangup=!1,s!==0?(G.reset(),fe.emit(ie.OUT_FAILED,A),fe.emit(He.FAIL_NOTIFICATION,A),G.updateActionConfigs(Vn),setTimeout(()=>{G.updateCustomerInfo(void 0)},500),this.stateIdleChange("h")):s===0&&(fe.emit(ie.OUT_SUCCESS),K.sessionId=a.session_id,G.updateIsCalling(!0),clearTimeout(K.autoStateTimer))),o===it.AGENT_STATE){const{state:d,state_name:f}=a;K.stateObject={state:d,state_name:f},(u=K.stateBeforeChange)!=null&&u.state||K.stateObject.state!==Rt.IDLE&&(K.stateObject.state!==Rt.BUSY||f==="整理")||(K.stateBeforeChange=K.stateObject),f==="振铃中"&&G.updateDisplayText(Kt.AGENT_RINGING);const p=G.get("isCalling");d!==Rt.UNREGISTERED||p||G.updateActionConfigs(Fw),d===Rt.IDLE&&K.stateObject.state===Rt.UNREGISTERED&&G.updateActionConfigs(Vn),fe.emit(ie.AGENT_STATE,{state:d,state_name:f})}else if(o===it.OUT_CALL_INCOMING_CALL){K.isAgentHangup=!1;try{await this.getCustomerInfo(a.trace_id||a.customer_phone)}catch(d){console.error(d)}a.preview_task_id?fe.emit(ie.PREVIEW_OUT_INCOMING_CALL,{customer_phone:a.customer_phone,session_id:a.session_id,preview_task_id:a.preview_task_id,trace_id:a.trace_id}):a.direction===0?fe.emit(ie.OUT_INCOMING_CALL,{customer_phone:a.customer_phone,session_id:a.session_id,trace_id:a.trace_id}):a.direction===8&&fe.emit(ie.INTERNAL_OUT_INCOMING_CALL,{customer_phone:a.customer_phone,session_id:a.session_id,trace_id:a.trace_id}),K.sessionId=a.session_id,G.updateActionConfigs(kw,a.direction!==8)}else if(o===it.OUT_CALL_END){if(K.sessionId!==a.session_id)return;if(G.updateDisplayText(""),a.device_type===1&&a.agent_no===K.agentInfo.agent_no)G.reset(),fe.emit(ie.OUT_HANGUP,{session_id:a.session_id,isAgentHangup:K.isAgentHangup}),G.updateActionConfigs(Vn),this.putAgentState(!0);else if(a.device_type===2&&a.agent_no===K.agentInfo.agent_no)G.reset(),fe.emit(ie.OUR_SIDE_CONSULT_HANGUP,{session_id:a.session_id}),G.updateActionConfigs(Vn),this.putAgentState(!0);else if(a.device_type===2&&a.agent_no!==K.agentInfo.agent_no)G.get("isCalling")&&(G.updateDisplayText(Kt.CALLING),fe.emit(ie.OTHER_SIDE_CONSULT_HANGUP,{session_id:a.session_id,isAgentHangup:K.isAgentHangup}),G.updateActionConfigs(Ci));else if(a.device_type===3&&a.agent_no===K.agentInfo.agent_no)G.reset(),fe.emit(ie.THREE_WAY_OUR_SIDE_HANGUP,{session_id:a.session_id}),G.updateActionConfigs(Vn),this.putAgentState(!0);else if(a.device_type===4&&a.agent_no===K.agentInfo.agent_no)G.reset(),fe.emit(ie.TRANSFER_END,{session_id:a.session_id}),G.updateActionConfigs(Vn),this.putAgentState(!0);else if(a.device_type===4&&a.agent_no!==K.agentInfo.agent_no){fe.emit(ie.TRANSFER_FAILED,"未知原因"),fe.emit(He.FAIL_NOTIFICATION,"转接失败");const d=G.get("direction");d===xn.OUTGOING?G.updateActionConfigs(Ci):d===xn.INCOMING&&G.updateActionConfigs(Gi)}else a.device_type===5&&a.agent_no===K.agentInfo.agent_no&&(K.monitoredAgentNo="",K.earSpeakAgent="",G.reset(),fe.emit(ie.LISTEN_HANGUP,{session_id:a.session_id}),G.updateActionConfigs(Vn),this.putAgentState(!0,5))}else if(o===it.OUT_CALL_RINGING)a.type===1&&(K.isAgentHangup=!1,fe.emit(ie.OUT_RINGING,{session_id:K.sessionId,type:a.type}),G.updateDisplayText(Kt.RINGING));else if(o===it.OUT_CALL_ANSWER)K.isAgentHangup=!1,clearTimeout(K.autoStateTimer),G.updateIsCalling(!0),G.updateOutCallIsAnswer(!0),G.updateDisplayText(Kt.CALLING),a.direction===8?(fe.emit(ie.INTERNAL_OUT_OFF_ANSWER,{session_id:K.sessionId}),G.updateActionConfigs(Yc)):(fe.emit(ie.OUT_OFF_ANSWER,{session_id:K.sessionId}),G.updateActionConfigs(Ci));else if(o===it.CONSULT_RINGING)K.isAgentHangup=!1,fe.emit(ie.CONSULT_RINGING,{session_id:a.session_id}),G.updateDisplayText(Kt.AGENT_RINGING),G.updateActionConfigs([]),clearTimeout(K.autoStateTimer);else if(o===it.CONSULT_ANSWER)K.isAgentHangup=!1,fe.emit(ie.CONSULT_OFF_HOOK,{session_id:a.session_id}),G.updateConsultIsAnswer(!0),G.updateDisplayText(Kt.CONSULTING),G.updateActionConfigs(Hg);else if(o===it.CONSULT_FAIL)fe.emit(ie.CONSULT_FAILED,{custom_reason:a.custom_reason}),G.updateDisplayText(Kt.CALLING),G.updateActionConfigs(Ci);else if(o===it.CONSULT_CALL_IN)K.isAgentHangup=!1,fe.emit(ie.CONSULT_INCOMING,{agent_no:a.agent_no,agent_mane:a.agent_name,session_id:a.session_id}),K.sessionId=a.session_id,G.updateIsCalling(!0),G.updateDirection(xn.CONSULT),G.updateDisplayText(Kt.CONSULT_CALL_IN),G.updateActionConfigs(Os),K.enableBrowserAlert&&To.show("📞 咨询来电",`坐席 [${a.agent_name}] 正在咨询...`,()=>{fe.emit(He.NOTIFICATION_CLICK,{agent_mane:a.agent_name,agent_no:a.agent_no})},K.browserAlertTime);else if(o===it.CONSULT_CALL_IN_SUCCESS)fe.emit(ie.CONSULT_CALL_IN_SUCCESS,{session_id:a.session_id}),G.updateConsultIsAnswer(!0),G.updateDisplayText(Kt.CALLING),G.updateActionConfigs(Pw);else if(o===it.CONSULT_RETURN_CALL_SUCCESS)a.status==="success"?(G.updateConsultIsAnswer(!1),fe.emit(ie.CONSULT_RETURN_CALL_SUCCESS),G.updateDisplayText(Kt.CALLING),fe.emit(ie.OTHER_SIDE_CONSULT_HANGUP),G.updateActionConfigs(Ci)):fe.emit(He.FAIL_NOTIFICATION,"媒体失败");else if(o===it.MUTE)s===0?(G.updateIsMuted(!0),fe.emit(ie.MUTE_SUCCESS),G.updateDisplayText(Kt.MUTING)):(fe.emit(ie.MUTE_FAILED,A),fe.emit(He.FAIL_NOTIFICATION,A));else if(o===it.UNMUTE)s===0?(G.updateIsMuted(!1),fe.emit(ie.UNMUTE_SUCCESS),G.updateDisplayText(Kt.CALLING)):(fe.emit(ie.UNMUTE_FAILED,A),fe.emit(He.FAIL_NOTIFICATION,A));else if(o===it.CALL_HOLD)s===0?(G.updateIsHold(!0),G.updateDisplayText(Kt.HOLDING),fe.emit(ie.HOLD_SUCCESS)):(fe.emit(ie.HOLD_FAILED,A),fe.emit(He.FAIL_NOTIFICATION,A));else if(o===it.CALL_UNHOLD)s===0?(G.updateDisplayText(Kt.CALLING),G.updateIsHold(!1),fe.emit(ie.UNHOLD_SUCCESS)):(fe.emit(ie.UNHOLD_FAILED,A),fe.emit(He.FAIL_NOTIFICATION,A));else if(o===it.CONSULT_TRANSFER)K.isAgentHangup=!1,s===0?fe.emit(ie.CONSULT_TRANSFER_SUCCESS):(fe.emit(ie.CONSULT_TRANSFER_FAILED,A),fe.emit(He.FAIL_NOTIFICATION,A));else if(o===it.CONSULT_TRANSFER_FAILED)fe.emit(ie.CONSULT_TRANSFER_FAILED,a.status);else if(o===it.CONSULT_TRANSFER_OFF_HOOK)G.updateDirection(xn.INCOMING),G.updateDisplayText(Kt.CALLING),fe.emit(ie.CONSULT_TRANSFER_OFF_HOOK),G.updateActionConfigs(Gi),G.updateIncomingIsAnswer(!0),G.updateConsultIsAnswer(!1);else if(o===it.INCOMING_CALL){K.isAgentHangup=!1,clearTimeout(K.autoStateTimer),K.sessionId=a.session_id;try{await this.getCustomerInfo(a.trace_id||a.customer_phone)}catch(d){console.error(d)}G.updateIsCalling(!0),G.updateDirection(xn.INCOMING),G.updateDisplayText(Kt.INCOMING_CALL),this.inCallAutoAnswer(),a.direction===1&&fe.emit(ie.INCOMING_CALL,{customer_phone:a.customer_phone,trace_id:a.trace_id,session_id:a.session_id}),a.direction===8&&fe.emit(ie.INCOMING_CALL_IN,{customer_phone:a.customer_phone,trace_id:a.trace_id,session_id:a.session_id}),a.direction===3&&fe.emit(ie.PREDICT_INCOMING_CALL,{customer_phone:a.customer_phone,trace_id:a.trace_id,session_id:a.session_id}),a.direction===6&&fe.emit(ie.DUAL_CALL_INCOMING_CALL,{customer_phone:a.customer_phone,trace_id:a.trace_id,session_id:a.session_id}),G.updateActionConfigs(Os),K.enableBrowserAlert&&To.show("📞 客户来电",`客户 [${a.customer_phone}] 正在呼入...`,()=>{fe.emit(He.NOTIFICATION_CLICK,{customer_phone:a.customer_phone})},K.browserAlertTime)}else if(o===it.INCOMING_CALL_OFF_HOOK)G.updateIncomingIsAnswer(!0),a.direction===8?(G.updateActionConfigs(Yc),fe.emit(ie.INCOMING_CALL_IN_OFF_HOOK,{session_id:K.sessionId})):(G.updateActionConfigs(Gi),fe.emit(ie.INCOMING_CALL_OFF_HOOK,{session_id:K.sessionId})),G.updateDisplayText(Kt.CALLING);else if(o===it.INCOMING_CALL_END){if(K.sessionId!==a.session_id)return;if(G.updateDisplayText(""),a.device_type!==1&&a.device_type!==7||a.agent_no!==K.agentInfo.agent_no)if(a.device_type===2&&a.agent_no===K.agentInfo.agent_no)G.reset(),fe.emit(ie.OUR_SIDE_CONSULT_HANGUP,{session_id:a.session_id}),this.putAgentState(!0),G.updateActionConfigs(Vn);else if(a.device_type===2&&a.agent_no!==K.agentInfo.agent_no)G.updateDisplayText(Kt.CALLING),fe.emit(ie.OTHER_SIDE_CONSULT_HANGUP,{session_id:a.session_id,isAgentHangup:K.isAgentHangup}),G.updateActionConfigs(Ci);else if(a.device_type===3&&a.agent_no===K.agentInfo.agent_no)this.putAgentState(!0),G.reset(),fe.emit(ie.THREE_WAY_OUR_SIDE_HANGUP,{session_id:a.session_id}),G.updateActionConfigs(Vn);else if(a.device_type===4&&a.agent_no===K.agentInfo.agent_no)this.putAgentState(!0),G.reset(),fe.emit(ie.TRANSFER_END,{session_id:a.session_id}),G.updateActionConfigs(Vn);else if(a.device_type===4&&a.agent_no!==K.agentInfo.agent_no){fe.emit(ie.TRANSFER_FAILED,"未知原因"),fe.emit(He.FAIL_NOTIFICATION,"转接失败");const d=G.get("direction");d===xn.OUTGOING?G.updateActionConfigs(Ci):d===xn.INCOMING&&G.updateActionConfigs(Gi)}else a.device_type===5&&a.agent_no===K.agentInfo.agent_no&&(this.putAgentState(!0,5),K.monitoredAgentNo="",K.earSpeakAgent="",G.reset(),fe.emit(ie.LISTEN_HANGUP,{session_id:a.session_id}),G.updateActionConfigs(Vn));else this.putAgentState(!0),G.reset(),fe.emit(ie.INCOMING_CALL_END,{session_id:a.session_id,isAgentHangup:K.isAgentHangup}),G.updateActionConfigs(Vn)}else if(o===it.SATISFACTION_EVALUATION)s===0?fe.emit(ie.SATISFACTION_EVALUATION_SUCCESS):(fe.emit(ie.SATISFACTION_EVALUATION_FAILED,A),fe.emit(He.FAIL_NOTIFICATION,A));else if(o===it.CONSULT_THREE_WAY)s!==0?(fe.emit(ie.CONSULT_THREE_WAY_FAILED,A),fe.emit(He.FAIL_NOTIFICATION,A)):s===0&&G.updateIsMeeting(!0);else if(o===it.CONSULT_THREE_WAY_RESULT)a.status==="success"?(G.updateDirection(xn.MEETING),G.updateDisplayText(Kt.MEETING),G.updateActionConfigs(Qw),fe.emit(ie.CONSULT_THREE_WAY_SUCCESS)):(fe.emit(ie.CONSULT_THREE_WAY_FAILED,{conf_name:a.conf_name}),G.updateIsMeeting(!1));else if(o===it.TRANSFER_INCOMING_CALL)K.isAgentHangup=!1,clearTimeout(K.autoStateTimer),a.agent_no===K.agentInfo.agent_no?(G.updateDisplayText(Kt.TRANSFERRING),fe.emit(ie.TRANSFER_PROGRESS),G.updateActionConfigs([]),G.updateTransferIsAnswer(!0)):(K.sessionId=a.session_id,fe.emit(ie.TRANSFER_INCOMING_CALL,{agent_no:a.agent_no,agent_name:a.agent_name,session_id:a.session_id}),G.updateIsCalling(!0),G.updateDirection(xn.TRANSFER),G.updateDisplayText(Kt.TRANSFER_INCOMING_CALL),G.updateActionConfigs(Os),K.enableBrowserAlert&&To.show("📞 转接来电",`坐席 [${a.agent_no}] 正在转接...`,()=>{fe.emit(He.NOTIFICATION_CLICK,{agent_no:a.agent_no})},K.browserAlertTime));else if(o===it.TRANSFER_OFF_HOOK)fe.emit(ie.TRANSFER_OFF_HOOK,{session_id:K.sessionId}),G.updateTransferIsAnswer(!1),G.updateDisplayText(Kt.CALLING),G.updateActionConfigs(Gi,a.direction!==8);else if(o===it.TRANSFER_FAILED){if(a.status==="failed"){fe.emit(ie.TRANSFER_FAILED,"未知原因"),fe.emit(He.FAIL_NOTIFICATION,"转接失败");const d=G.get("direction");d===xn.OUTGOING?G.updateActionConfigs(Ci):d===xn.INCOMING&&G.updateActionConfigs(Gi)}}else o===it.KICK_OFFLINE?fe.emit(He.KICK_OFF):o===it.CONTINUOUS_NOT_ANSWER?(fe.emit(He.FAIL_NOTIFICATION,`已连续 ${a.miss_count} 次未接, 设置忙碌`),this.stateBusyChange()):o===it.SIGN_OUT?fe.emit(He.SIGN_OUT):o===it.SIGN_IN_SWITCH_DEVICE?fe.emit(He.SIGN_IN_SWITCH_DEVICE,a):o===it.LISTEN_INCOMING_CALL?(clearTimeout(K.autoStateTimer),K.sessionId=a.session_id,G.updateIsCalling(!0),G.updateDirection(xn.INCOMING),this.inCallAutoAnswer(),G.updateDisplayText(Kt.LISTENING),G.updateActionConfigs(Os),fe.emit(ie.LISTEN_INCOMING_CALL,{session_id:a.session_id}),K.enableBrowserAlert&&To.show("📞 监听来电","正在来电...",()=>{fe.emit(He.NOTIFICATION_CLICK,{customer_phone:a.customer_phone})},K.browserAlertTime)):o===it.LISTEN_INCOMING_CALL_OFF_HOOK?(K.monitoredAgentNo=a.monitored_agent_no,K.earSpeakAgent="",G.updateIncomingIsAnswer(!0),fe.emit(ie.LISTEN_INCOMING_CALL_OFF_HOOK,{session_id:K.sessionId,monitored_agent_no:a.monitored_agent_no}),G.updateActionConfigs(Gg),G.updateDisplayText(Kt.CALLING)):o===it.LISTEN_CALL_FAILED?a.status==="failed"&&(fe.emit(ie.LISTEN_CALL_FAILED),K.monitoredAgentNo=""):o===it.EAR_SPEECH?a.status==="success"?(a.monitored_agent_no===K.agentInfo.agent_no&&(G.updateActionConfigs(jw),fe.emit(ie.EAR_SPEECH_BE_SUCCESS)),a.monitor_agent_no===K.agentInfo.agent_no&&(G.updateActionConfigs(Lw),fe.emit(ie.EAR_SPEECH_SUCCESS,{monitored_agent_no:a.monitored_agent_no,monitor_agent_no:a.monitor_agent_no}),K.earSpeakAgent=a.monitored_agent_no)):fe.emit(ie.EAR_SPEECH_FAILED):o===it.STOP_EAR_SPEECH?a.status==="success"?(a.monitored_agent_no===K.agentInfo.agent_no&&G.updateActionConfigs(Gi),a.monitor_agent_no===K.agentInfo.agent_no&&G.updateActionConfigs(Gg),K.earSpeakAgent="",fe.emit(ie.STOP_EAR_SPEECH_SUCCESS)):fe.emit(ie.STOP_EAR_SPEECH_FAILED):o===it.CALL_FORCE_INSERT?a.status==="success"?(a.monitored_agent_no===K.agentInfo.agent_no&&(G.updateActionConfigs(Hw),fe.emit(ie.CALL_FORCE_INSERT_SUCCESS,{monitored_agent_no:a.monitored_agent_no,monitor_agent_no:a.monitor_agent_no})),a.monitor_agent_no===K.agentInfo.agent_no&&(G.updateActionConfigs(Uw),fe.emit(ie.CALL_FORCE_INSERT_SUCCESS_LISTENER,{monitored_agent_no:a.monitored_agent_no,monitor_agent_no:a.monitor_agent_no}))):fe.emit(ie.CALL_FORCE_INSERT_FAILED):o===it.INTERNAL_CALL_START_CONSULT?a.agent_no===K.agentInfo.agent_no?(G.updateConsultIsAnswer(!0),G.updateActionConfigs(Hg),G.updateDisplayText(Kt.CONSULTING)):(G.updateDisplayText(Kt.OTHER_SIDE_CONSULTING),G.updateActionConfigs([])):o===it.INTERNAL_CALL_END_CONSULT?(G.updateActionConfigs(Yc),G.updateDisplayText(""),G.updateConsultIsAnswer(!1)):o===it.CALL_SIP_INCOMING_CALL&&fe.emit(ie.CALL_SIP_INCOMING_CALL)},this.ws.onclose=r=>{fe.emit(He.FAIL_NOTIFICATION,"链接已断开，请检查网络"),this.stopHeartbeat();const i=G.get("isNextState");!this.manualClose&&i&&setTimeout(()=>this.initWebSocket(),this.reconnectDelay)},this.ws.onerror=r=>{var i;fe.emit(He.FAIL_NOTIFICATION,"连接失败，请检查网络"),(i=this.ws)==null||i.close()}}startHeartbeat(){const e=new Blob([`
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n=Date.now(),r=`${t}:${n}:${Nw.md5(`${e}${n}`)}`,i=new TextEncoder().encode(r);return btoa(String.fromCharCode(...i))},iu=t=>{if(/^\d+$/.test(t)||!t||typeof t!="string"||t.length%4!=0||!/^(?:[A-Za-z0-9+/]{4})*(?:[A-Za-z0-9+/]{2}==|[A-Za-z0-9+/]{3}=)?$/.test(t))return!1;try{const e=atob(t);return btoa(e)===t}catch{return!1}},Yi="/v1/aicc/bmserver",Or="/v1/aicc/ccs";let Si="",Kd="",Vd="",zc="";function Q0(t){const e=P0(Kd,Vd);return Mw.create({prefixUrl:`${Si}`,timeout:!1,headers:{Authorization:e,...t},hooks:{afterResponse:[async(n,r,i)=>{if(i.url.indexOf("heartbeat")!==-1)return i;const o=await i.clone().json();if(o.code!==0)throw new Error(JSON.stringify(o)||"请求失败");return i.json=async()=>o,i}]}})}async function yn(t,e,n){const r=Q0(n),i="api/"+t.replace(/^\/+/,"");return r.post(i,{json:e}).json()}const Ug=(t,e)=>yn(`${Or}/state/change?h=${e}`,t,{h:e}),Dw=()=>async function(t,e){const n=Q0(),r=t.replace(/^\/+/,"");return n.post(r,{json:e}).json()}("/heartbeat",{});class nn{static log(e,n={}){const{level:r="info",module:i="",timestamp:o=!0}=n;if(K.logBuiltinEnabled){const A=i?`[${i}]`:"",c=o?`[${new Date().toLocaleString()}]`:"";switch(r){case"debug":break;case"warn":console.warn(`${c}${A} ${e}`);break;case"error":console.error(`${c}${A} ${e}`)}}const a=K.agentInfo.agent_no;if(a){const A=JSON.stringify({level:r,module:i,content:e,timestamp:new Date().toISOString()});(s={agent_no:a,content:A},yn("/v1/aicc/ccs/softphone/log",s)).catch(()=>{})}var s}static debug(e,n){this.log(e,{level:"debug",module:n})}static info(e,n){this.log(e,{level:"info",module:n})}static warn(e,n){this.log(e,{level:"warn",module:n})}static error(e,n){this.log(e,{level:"error",module:n})}static errorObj(e,n){const r=JSON.stringify({message:e.message,stack:e.stack,name:e.name});this.log(r,{level:"error",module:n})}}class Bw{constructor(e,n){this.config=e,this.eventCallback=n,this.userAgent=null,this.registerer=null,this.activeSession=null,this.callTimeoutTimer=null,this.incomingInvitation=null,this.reconnectAttempts=0,this.maxReconnectAttempts=5,this.reconnectTimer=null,this.isOffline=!1,this.isManuallyStopped=!1,this.registerInterval=6e4,this.handleNetworkInfoChange=r=>{var i,o;if((i=r.rttObject)!=null&&i.rtt){const a=(o=r.rttObject)==null?void 0:o.rtt,s=a!=null&&a>0;s||this.isOffline?s&&this.isOffline&&(this.isOffline=!1,this.handleOnline()):(this.isOffline=!0,this.handleOffline())}},this.handleOffline=()=>{nn.warn("网络断开，准备销毁 SIP 客户端","sip-client.ts 75 handleOffline"),fe.emit(He.FAIL_NOTIFICATION,"网络断开，准备销毁 SIP 客户端"),this.destroy()},this.handleOnline=()=>{nn.warn("网络恢复，准备重新启动 SIP 客户端","sip-client.ts 82 handleOnline"),this.reconnect()},this.sleep=r=>new Promise(i=>setTimeout(i,r)),T0.subscribe(this.handleNetworkInfoChange)}async start(){const e=Fg.makeURI(`sip:${this.config.user}@${this.config.server}`);if(!e)throw new Error("无效的SIP配置");const n={uri:e,authorizationUsername:this.config.user,authorizationPassword:this.config.password,sendInitialProvisionalResponse:!1,transportOptions:{server:this.config.webSocket,connectionTimeout:10,keepAliveInterval:20,keepAliveDebounce:10},contactName:this.config.user,contactParams:{transport:"wss"},userAgentString:"SwiftSIP/2.0.21",sessionDescriptionHandlerFactoryOptions:{alwaysAcquireMediaFirst:!0,peerConnectionConfiguration:{iceServers:[{urls:"stun:stun.l.google.com:19302"}],iceCandidatePoolSize:0,iceTransportPolicy:"all",rtcpMuxPolicy:"require",bundlePolicy:"balanced",certificates:void 0,peerIdentity:void 0},iceGatheringTimeout:1e3},logBuiltinEnabled:K.logBuiltinEnabled};this.userAgent=new Fg(n),this.setupEventListeners(),await this.userAgent.start(),await this.register()}setupEventListeners(){this.userAgent&&(this.userAgent.transport.stateChange.addListener(e=>{var r;let n;switch(e){case dt.Connecting:n=Ar.WEB_RTC_CONNECTING;break;case dt.Connected:n=Ar.WEB_RTC_CONNECTED,this.reconnectAttempts=0,K.isRtcReconnecting=!1,G.updateIsSipConnected(!0),this.reconnectTimer&&(clearTimeout(this.reconnectTimer),this.reconnectTimer=null);break;case dt.Disconnecting:n=Ar.WEB_RTC_DISCONNECTING,G.updateIsSipConnected(!1);break;case dt.Disconnected:{if(G.updateIsSipConnected(!1),this.isManuallyStopped)return nn.warn("手动断开，不触发重连","sip-client.ts 204"),void console.warn("[SIP] 手动断开，不触发重连");fe.emit(He.FAIL_NOTIFICATION,"软电话链接失败"),n=Ar.WEB_RTC_DISCONNECTED;const i=G.get("answerDevice");if(!K.isRtcReconnecting&&this.reconnectAttempts<this.maxReconnectAttempts&&i===1){this.reconnectAttempts++;const o=1e3*this.reconnectAttempts;nn.warn(`SIP WebSocket 断开，第 ${this.reconnectAttempts} 次尝试重连，${o}ms 后重试...`,"sip-client.ts 219"),this.reconnectTimer=setTimeout(()=>{this.reconnect()},o)}else this.reconnectAttempts>=this.maxReconnectAttempts&&(nn.warn(`SIP 重连失败：已达到最大重试次数; reconnectAttempts: ${this.reconnectAttempts}; maxReconnectAttempts: ${this.maxReconnectAttempts}`,"sip-client.ts 228"),console.error("SIP 重连失败：已达到最大重试次数"),fe.emit(He.FAIL_NOTIFICATION,"SIP 重连失败：已达到最大重试次数"));break}default:G.updateIsSipConnected(!1),n="unknown"}(r=this.eventCallback)==null||r.call(this,{type:n})}),this.userAgent.delegate={onInvite:e=>{this.handleIncomingCall(e)}})}async refreshRegister(){if(this.registerer)try{await this.registerer.register(),new Date().toLocaleTimeString()}catch(e){console.error("[SIPClient] REGISTER刷新失败",e)}}async register(){var e,n;if(this.userAgent){this.registerer=new tu(this.userAgent,{expires:120,refreshFrequency:80}),(e=this.registerer)==null||e.stateChange.addListener(r=>{var o;let i;switch(r){case jt.Initial:G.updateDisplayText(Kt.LINKING),i="initial";break;case jt.Registered:G.updateDisplayText(""),i=Ar.WEB_RTC_REGISTERED;break;case jt.Unregistered:i=Ar.WEB_RTC_UNREGISTERED;break;case jt.Terminated:nn.warn(`注册流程已终止，无法再注册（如 UA 停止，或网络不可达）;regStatus: ${Ar.WEB_RTC_TERMINATED}`,"sip-client.ts 299"),i=Ar.WEB_RTC_TERMINATED;break;default:i="unknown"}(o=this.eventCallback)==null||o.call(this,{type:i})});try{await this.registerer.register()}catch(r){(n=this.eventCallback)==null||n.call(this,{type:Ar.WEB_RTC_REGISTER_FAILED,data:r})}}}attachRemoteAudio(e){const n=e.sessionDescriptionHandler;if(n){const r=n.peerConnection;if(!r)return;const i=new MediaStream;r.getReceivers().forEach(a=>{a.track&&a.track.kind==="audio"&&i.addTrack(a.track)});let o=document.getElementById("sip-remote-audio");o||(o=document.createElement("audio"),o.id="sip-remote-audio",o.autoplay=!0,o.style.display="none",document.body.appendChild(o)),o.srcObject=i,o.play().catch(a=>{console.error("音频播放失败，需要用户交互触发",a)})}}handleSessionState(e,n,r){e.stateChange.addListener(i=>{switch(i){case he.Established:clearTimeout(this.callTimeoutTimer),this.activeSession=e,this.attachRemoteAudio(e);break;case he.Terminating:break;case he.Terminated:this.activeSession=null,clearTimeout(this.callTimeoutTimer);case he.Establishing:}})}handleIncomingCall(e){this.incomingInvitation=e,this.handleSessionState(e,!1),e.progress({statusCode:180,reasonPhrase:"Ringing"}).catch(n=>console.error("发送 180 失败",n)),G.get("direction")===xn.OUTGOING&&this.answerCall()}async answerCall(){var e;if(!this.incomingInvitation)throw new Error("无来电可接听");K.autoAnswerTimer&&(clearTimeout(K.autoAnswerTimer),K.autoAnswerTimer=null);try{await this.incomingInvitation.accept(),this.activeSession=this.incomingInvitation,this.incomingInvitation=null}catch(n){(e=this.eventCallback)==null||e.call(this,{type:Ar.WEB_RTC_ANSWER_FAILED,data:{detail:n}})}}async rejectInCall(){var e;if(this.incomingInvitation)try{await this.incomingInvitation.reject(),this.incomingInvitation=null,G.updateDirection(null),G.updateIsCalling(!1),clearTimeout(this.callTimeoutTimer)}catch(n){(e=this.eventCallback)==null||e.call(this,{type:"error",data:{message:"拒接失败",detail:n}})}}sendDTMF(e){var r;if(!this.activeSession)throw new Error("当前没有活跃的通话");const n=this.activeSession.sessionDescriptionHandler;n&&typeof n.sendDtmf=="function"?(n.sendDtmf(e),(r=this.eventCallback)==null||r.call(this,{type:Ar.WEB_RTC_SEND_DTMF,data:{tone:e}})):(console.warn("DTMF发送不支持或未初始化"),nn.warn("DTMF发送不支持或未初始化","sip-client.ts 490 sendDTMF"))}async hangup(){if(this.activeSession,this.activeSession){clearTimeout(this.callTimeoutTimer);const e=this.activeSession;if(!e)return;const n=e.state;try{n===he.Established?await e.bye():n===he.Establishing&&(e instanceof v0?await e.cancel():e instanceof eu&&await e.reject()),clearTimeout(this.callTimeoutTimer)}catch(r){nn.error("挂断失败","sip-client.ts 522 hangup"),console.error("挂断失败",r)}finally{this.activeSession=null}}}async rejectOutCall(){this.activeSession instanceof eu&&(await this.activeSession.reject(),this.activeSession=null)}async destroy(){if(this.isManuallyStopped=!0,clearTimeout(this.callTimeoutTimer),this.activeSession&&await this.hangup(),this.registerer){try{await this.registerer.unregister()}catch(e){console.warn("注销失败",e)}this.registerer=null}this.userAgent&&(await this.userAgent.stop(),this.userAgent=null)}async reconnect(){if(!K.isRtcReconnecting){K.isRtcReconnecting=!0;try{this.isManuallyStopped=!1,await this.destroy(),await this.start(),this.isOffline=!1,this.reconnectAttempts=0}catch(e){console.error("重连失败",e),K.isRtcReconnecting=!1}finally{K.isRtcReconnecting=!1}}}async getNetworkStats(){var e;if(this.activeSession){const n=(e=this.activeSession.sessionDescriptionHandler)==null?void 0:e.peerConnection;if(!n)return null;const r=await n.getStats(),i={};return r.forEach(o=>{o.type==="candidate-pair"&&o.state==="succeeded"&&o.currentRoundTripTime!=null&&(i.rtt=+(1e3*o.currentRoundTripTime).toFixed(2)),o.type==="inbound-rtp"&&o.kind==="audio"&&(i.jitter=+(1e3*o.jitter).toFixed(2),i.packetsLost=o.packetsLost,i.packetsReceived=o.packetsReceived,o.bytesReceived&&o.timestamp&&(i.recvBitrate=+(o.bytesReceived/1024).toFixed(2))),o.type==="outbound-rtp"&&o.kind==="audio"&&(i.packetsSent=o.packetsSent,o.bytesSent&&o.timestamp&&(i.sendBitrate=+(o.bytesSent/1024).toFixed(2))),o.type==="codec"&&o.mimeType&&(i.codec=o.mimeType)}),{...i,rtt:(i==null?void 0:i.rtt)||40}}return{rtt:K.latency||1}}}class To{static requestPermission(){"Notification"in window&&Notification.permission==="default"&&Notification.requestPermission()}static async requestMediaPermissions(){try{return(await navigator.mediaDevices.enumerateDevices()).some(n=>n.kind==="audioinput"&&n.label!=="")?null:await navigator.mediaDevices.getUserMedia({audio:!0})}catch(e){return console.warn("获取音频权限失败:",e),null}}static show(e,n,r,i){if("Notification"in window&&Notification.permission==="granted"){const o=new Notification(e,{body:n,tag:`xy-global-notification${new Date().getTime()}`,renotify:!0});o.onclick=()=>{window.focus(),o.close(),r==null||r()},setTimeout(()=>o.close(),1e3*(i||3))}}static async checkMediaPermissions(){try{return(await navigator.mediaDevices.enumerateDevices()).some(e=>e.kind==="audioinput"&&e.label!=="")}catch(e){return console.warn("无法检查设备权限:",e),!1}}}const Fw=[],Vn=["call_number"],gA=["call_number"],kw=["hangup"],Ci=["hold","hangup","mute","transfer","consult","satisfaction","dtmf"],Yc=["hold","hangup","mute","transfer","consult"],Hg=["consult_transfer","conference","consult_retrieve"],Pw=["hangup"],Qw=["hangup"],Os=["answer","reject"],Gi=["hangup","consult","transfer","hold","mute","satisfaction","dtmf"],Gg=["hangup","whisper","force_insert","force_disconnect"],jw=["hangup"],Lw=["hangup","cancel_whisper","force_insert"],Uw=["hangup"],Hw=["hangup"];class ja{constructor(){this.roleData={agentInfo:()=>{var e;if(!((e=K.agentInfo)!=null&&e.agent_no))throw new Error(JSON.stringify({code:1,msg:"请先登录"}))},requestInfo:e=>{if(!e.data)throw new Error(JSON.stringify({code:1,msg:'Parameter "data" is required'}))},changeDevice:e=>{if(!e)throw new Error(JSON.stringify({code:1,msg:'Parameter "device" is required'}));const{answer_devices:n}=K.agentInfo;if(!n.split(",").map(r=>Number(r)).includes(e))throw new Error(JSON.stringify({code:1,msg:"当前状态不支持"}))},changeState:(e,n)=>{if(!e)throw new Error(JSON.stringify({code:1,msg:'Parameter "state" is required'}));if(!n)throw new Error(JSON.stringify({code:1,msg:'Parameter "state_name" is required'}));if(e===2&&(n==="通话中"||n==="整理"))throw new Error(JSON.stringify({code:1,msg:"当前状态不支持"}));if(![1,2].includes(e))throw new Error(JSON.stringify({code:1,msg:"当前状态不支持"}))},setAgentExplicit:e=>{const{out_display_select_switch:n,out_display_data:r}=K.agentInfo;if(n!==1)throw new Error(JSON.stringify({code:1,msg:"当前坐席设置未开启允许指定外显"}));if(!e)throw new Error(JSON.stringify({code:1,msg:'Parameter "number" is required'}));if(!(r||"").split("#").includes(e))throw new Error(JSON.stringify({code:1,msg:"当前外显号码不存在"}))}},this.changeDevice=async e=>{try{if(G.get("isCalling"))throw new Error(JSON.stringify({code:1,msg:"当前正在通话中，请勿切换设备"}));this.roleData.agentInfo(),this.roleData.requestInfo(e);const{data:n,success:r}=e,{device:i}=n;i===1&&await ja.initRtcFn(),this.roleData.changeDevice(i);const{agent_no:o}=K.agentInfo;await(s=>yn(`${Or}/device/change`,s))({agent_no:o,answer_device:i}),G.updateAnswerDevice(i);const a=G.get("actionConfigs");G.updateActionConfigs(a),i===2&&K.stateObject.state===Rt.UNREGISTERED&&await this._changeState({data:{...K.stateBeforeChange,state_name:K.stateBeforeChange.state===Rt.IDLE?"空闲":"忙碌"}},"q"),r==null||r({code:0,msg:"请求成功"})}catch(n){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(n.message).msg),n}}}formatDate(e){return`${e.getFullYear()}-${String(e.getMonth()+1).padStart(2,"0")}-${String(e.getDate()).padStart(2,"0")} ${String(e.getHours()).padStart(2,"0")}:${String(e.getMinutes()).padStart(2,"0")}:${String(e.getSeconds()).padStart(2,"0")}`}static setInitRtcFn(e){this.initRtcFn=e}async _agentLogin(e){try{const r=await(n={agent_no:e},yn(`${Or}/agent/login`,n));K.agentInfo=r.data}catch(r){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(r.message).msg),r}var n}async _changeState(e,n){try{K.autoStateTimer&&(clearTimeout(K.autoStateTimer),K.autoStateTimer=null),this.roleData.agentInfo(),this.roleData.requestInfo(e);const{data:r,success:i}=e,{state:o,state_name:a}=r,{agent_no:s}=K.agentInfo;await Ug({agent_no:s,state_name:a,state:o},n),o===Rt.IDLE?G.updateActionConfigs(Vn):o===Rt.BUSY&&G.updateActionConfigs(gA),K.stateObject={state:o,state_name:a},i==null||i({code:0,msg:"请求成功"})}catch(r){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(r.message).msg),r}}async _getInCallCrmDetail(e){var n;try{const{phone:r}=e.data,i={};iu(r)?i.trace_id=r:i.phone=r.replace(/[\s\r\n-]+/g,"");const o=await(a=>yn(`${Yi}/crm/popups`,a))({...i});(n=e.success)==null||n.call(e,o)}catch(r){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(r.message).msg),r}}async changeState(e,n){try{if(G.get("isCalling"))throw new Error(JSON.stringify({code:1,msg:"当前正在通话中，请勿切换设备"}));K.autoStateTimer&&(clearTimeout(K.autoStateTimer),K.autoStateTimer=null),this.roleData.agentInfo(),this.roleData.requestInfo(e);const{data:r,success:i}=e,{state:o,state_name:a}=r;this.roleData.changeState(o,a);const{agent_no:s}=K.agentInfo;await Ug({agent_no:s,state_name:a,state:o},n),(K.stateObject.state===Rt.IDLE||K.stateObject.state===Rt.BUSY&&a!=="整理")&&(K.stateBeforeChange=K.stateObject),o===Rt.IDLE?G.updateActionConfigs(Vn):o===Rt.BUSY&&G.updateActionConfigs(gA),K.stateObject={state:o,state_name:a},i==null||i({code:0,msg:"请求成功"})}catch(r){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(r.message).msg),r}}async getIdleAgentList(e){var r;const{agent_no:n}=K.agentInfo;try{this.roleData.agentInfo();const i=await(o=>yn(`${Or}/agent/free`,o))({agent_no:n});(r=e.success)==null||r.call(e,i)}catch(i){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(i.message).msg),i}}async getAgentState(e){var n;try{const r=await yn(`${Yi}/agent/statecfg/list`,{}),i=(r.data||[]).filter(o=>o.enable===0).filter(o=>o.state!==0&&o.state!==3).filter(o=>o.state_name!=="通话中"&&o.state_name!=="整理"&&o.state_name!=="未注册"&&o.state_name!=="离线接听").map(o=>({state:o.state,state_name:o.state_name})).reverse();(n=e.success)==null||n.call(e,{...r,data:i})}catch(r){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(r.message).msg),r}}async setAgentExplicit(e){var n;try{this.roleData.agentInfo(),this.roleData.requestInfo(e),this.roleData.setAgentExplicit(e.data.number);const{agent_id:r}=K.agentInfo;await(i=>yn(`${Yi}/agent/update`,i))({agent_id:r,out_display_number:e.data.number}),G.updateSelectOutNumber(e.data.number),(n=e.success)==null||n.call(e,{code:0,msg:"请求成功"})}catch(r){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(r.message).msg),r}}async checkAgentLogin(e){var n;try{this.roleData.requestInfo(e);const{agent_no:r}=e.data;if(!r)throw new Error(JSON.stringify({code:1,msg:'Parameter "agent_no" is required'}));const i=await(o=>yn(`${Or}/agent/islogin`,o))({agent_no:r});(n=e.success)==null||n.call(e,i)}catch(r){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(r.message).msg),r}}async getCallRecord(e){try{this.roleData.agentInfo();const{success:n}=e,r=new Date,i=new Date(r.getFullYear(),r.getMonth(),r.getDate(),0,0,0),o=new Date(r.getFullYear(),r.getMonth(),r.getDate(),23,59,59),a=[this.formatDate(i),this.formatDate(o)],{agent_no:s}=K.agentInfo,A=await(f=>yn(`${Yi}/agent/recordpage`,f))({start_time:a[0],end_time:a[1],page_no:1,page_size:10,agent_no:s}),{code:c,msg:u,data:d}=A;n==null||n({code:c,msg:u,data:d})}catch(n){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(n.message).msg),n}}async logout(e){this.roleData.agentInfo();try{const{agent_no:n}=K.agentInfo,{data:r,success:i}=e;await(o=>yn(`${Or}/agent/logout`,o))({...r,agent_no:n}),i==null||i({code:0,msg:""})}catch(n){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(n.message).msg),n}}async listenCall(e){try{const{agent_no:n}=K.agentInfo,{data:r,success:i}=e;if(this.roleData.agentInfo(),this.roleData.requestInfo(e),!r.monitored_agent_no)throw new Error(JSON.stringify({code:1,msg:'Parameter "monitored_agent_no" is required'}));await(o=>yn(`${Or}/call/monitor`,o))({...r,monitor_agent_no:n}),K.monitoredAgentNo=r.monitored_agent_no,i==null||i({code:0,msg:""})}catch(n){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(n.message).msg),n}}async earCall(e){try{const{agentInfo:n,monitoredAgentNo:r}=K,{agent_no:i}=n;this.roleData.agentInfo();const{success:o}=e;if(!r)throw new Error(JSON.stringify({code:1,msg:"当前未有监听坐席"}));await(a=>yn(`${Or}/call/whisper`,a))({monitored_agent_no:r,monitor_agent_no:i}),o==null||o({code:0,msg:""})}catch(n){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(n.message).msg),n}}async stopEarCall(e){try{const{agentInfo:n,earSpeakAgent:r}=K;if(!r)throw new Error(JSON.stringify({code:1,msg:"当前没有正在耳语的坐席"}));const{agent_no:i}=n;this.roleData.agentInfo();const{success:o}=e;await(a=>yn(`${Or}/call/stopwhisper`,a))({monitor_agent_no:i,monitored_agent_no:r}),o==null||o({code:0,msg:""})}catch(n){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(n.message).msg),n}}async forceInsert(e){try{const{agentInfo:n,monitoredAgentNo:r}=K,{agent_no:i}=n;this.roleData.agentInfo();const{success:o}=e;if(!r)throw new Error(JSON.stringify({code:1,msg:"当前未有监听坐席"}));await(a=>yn(`${Or}/call/bargein`,a))({monitored_agent_no:r,monitor_agent_no:i}),o==null||o({code:0,msg:""})}catch(n){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(n.message).msg),n}}async forceDisconnect(e){try{const{agentInfo:n,monitoredAgentNo:r}=K,{agent_no:i}=n;this.roleData.agentInfo();const{success:o}=e;if(!r)throw new Error(JSON.stringify({code:1,msg:"当前未有监听坐席"}));await(a=>yn(`${Or}/call/intercept`,a))({monitored_agent_no:r,monitor_agent_no:i}),o==null||o({code:0,msg:""})}catch(n){throw fe.emit(He.FAIL_NOTIFICATION,JSON.parse(n.message).msg),n}}}const Gw=console.log,qg=(...t)=>{K.logBuiltinEnabled&&Gw(...t)};let ni=null;class An{constructor(e,n){this.url=e,this.onOpenCallback=n,this.ws=null,this.heartbeatWorker=null,this.reconnectDelay=3e3,this.manualClose=!1,this.apiClient=new ja,this.sipClient=null,this.pendingMessages=new Map,this.initWebSocket()}static getInstance({url:e,sipClient:n,onOpen:r}){if(!ni){if(!e)throw new Error("WebSocket 尚未初始化");ni=new An(e,r),ni.sipClient=n}return ni}setSipClient(e){this.sipClient=e}stateIdleChange(e){const{state:n}=K.stateObject;n!==Rt.IDLE&&this.apiClient._changeState({data:{...K.stateBeforeChange,state_name:K.stateBeforeChange.state===Rt.IDLE?"空闲":"忙碌"}},e)}inCallAutoAnswer(){const{soft_device_auto_answer:e,auto_answer_time:n}=K.agentInfo,r=e===1,i=G.get("direction");if(r&&i===xn.INCOMING){const o=Number(n)||0;o>0&&(K.autoAnswerTimer=setTimeout(()=>{var a;(a=this.sipClient)==null||a.answerCall(),K.autoAnswerTimer=null},o>0?1e3*o-500:0))}}async getCustomerInfo(e){try{await this.apiClient._getInCallCrmDetail({data:{phone:e},success:n=>{G.updateCustomerInfo(n.data||{phone:n.data.phone,is_vip:0,customer_name:"未知客户",city:"未知",province:"未知",contact_count:0,in_contact_count:0,trace_id:n.data.trace_id,contact_count_month:0,in_contact_count_month:0})}})}catch{}}putAgentState(e,n){if(!e)return;if(n===5)return void this.stateIdleChange("device_type5");K.sessionId="";const{post_call_process_time:r}=K.agentInfo,i=r||0;if(K.autoStateTimer&&(clearTimeout(K.autoStateTimer),K.autoStateTimer=null),G.updateCustomerInfo(void 0),i>0){const{state:o}=K.stateObject;if(o===Rt.IDLE)return;this.apiClient._changeState({data:{state:Rt.BUSY,state_name:"整理"}},"ez"),K.autoStateTimer=setTimeout(()=>{K.autoStateTimer=null,this.stateIdleChange(`delay${i}`)},1e3*i)}else this.stateIdleChange("delay0")}stateBusyChange(){K.sessionId="",clearTimeout(K.autoStateTimer),G.updateCustomerInfo(void 0),this.apiClient._changeState({data:{state:Rt.BUSY,state_name:"忙碌"}},"dm")}initWebSocket(){var n;if(((n=this.ws)==null?void 0:n.readyState)===1||!G.get("isNextState")||this.manualClose)return;const e=P0(Kd,Vd);this.ws=new WebSocket(this.url+e),this.ws.onopen=()=>{const r=new Date().getTime();this.sendMessage({type:0,msg_id:r}),this.pendingMessages.set(r,performance.now()),this.startHeartbeat(),this.manualClose=!1,this.onOpenCallback&&this.onOpenCallback()},this.ws.onmessage=async r=>{var u;const i=JSON.parse(r.data),{type:o,data:a,code:s,msg:A,msg_id:c}=i;if(o===0&&c){const d=this.pendingMessages.get(c),f=performance.now()-d;K.latency=parseFloat(f.toFixed(2)),this.pendingMessages.delete(c)}if(o!==0&&qg("%cWebSocket 收到消息:","color: blue; font-weight: bold;",i),o!==it.OUT_CALL&&o!==it.PREVIEW_OUT_CALL||(K.isAgentHangup=!1,s!==0?(G.reset(),fe.emit(ie.OUT_FAILED,A),fe.emit(He.FAIL_NOTIFICATION,A),G.updateActionConfigs(Vn),setTimeout(()=>{G.updateCustomerInfo(void 0)},500),this.stateIdleChange("h")):s===0&&(fe.emit(ie.OUT_SUCCESS),K.sessionId=a.session_id,G.updateIsCalling(!0),clearTimeout(K.autoStateTimer))),o===it.AGENT_STATE){const{state:d,state_name:f}=a;K.stateObject={state:d,state_name:f},(u=K.stateBeforeChange)!=null&&u.state||K.stateObject.state!==Rt.IDLE&&(K.stateObject.state!==Rt.BUSY||f==="整理")||(K.stateBeforeChange=K.stateObject),f==="振铃中"&&G.updateDisplayText(Kt.AGENT_RINGING);const p=G.get("isCalling");d!==Rt.UNREGISTERED||p||G.updateActionConfigs(Fw),d===Rt.IDLE&&K.stateObject.state===Rt.UNREGISTERED&&G.updateActionConfigs(Vn),fe.emit(ie.AGENT_STATE,{state:d,state_name:f})}else if(o===it.OUT_CALL_INCOMING_CALL){K.isAgentHangup=!1;try{await this.getCustomerInfo(a.trace_id||a.customer_phone)}catch(d){console.error(d)}a.preview_task_id?fe.emit(ie.PREVIEW_OUT_INCOMING_CALL,{customer_phone:a.customer_phone,session_id:a.session_id,preview_task_id:a.preview_task_id,trace_id:a.trace_id}):a.direction===0?fe.emit(ie.OUT_INCOMING_CALL,{customer_phone:a.customer_phone,session_id:a.session_id,trace_id:a.trace_id}):a.direction===8&&fe.emit(ie.INTERNAL_OUT_INCOMING_CALL,{customer_phone:a.customer_phone,session_id:a.session_id,trace_id:a.trace_id}),K.sessionId=a.session_id,G.updateActionConfigs(kw,a.direction!==8)}else if(o===it.OUT_CALL_END){if(K.sessionId!==a.session_id)return;if(G.updateDisplayText(""),a.device_type===1&&a.agent_no===K.agentInfo.agent_no)G.reset(),fe.emit(ie.OUT_HANGUP,{session_id:a.session_id,isAgentHangup:K.isAgentHangup}),G.updateActionConfigs(Vn),this.putAgentState(!0);else if(a.device_type===2&&a.agent_no===K.agentInfo.agent_no)G.reset(),fe.emit(ie.OUR_SIDE_CONSULT_HANGUP,{session_id:a.session_id}),G.updateActionConfigs(Vn),this.putAgentState(!0);else if(a.device_type===2&&a.agent_no!==K.agentInfo.agent_no)G.get("isCalling")&&(G.updateDisplayText(Kt.CALLING),fe.emit(ie.OTHER_SIDE_CONSULT_HANGUP,{session_id:a.session_id,isAgentHangup:K.isAgentHangup}),G.updateActionConfigs(Ci));else if(a.device_type===3&&a.agent_no===K.agentInfo.agent_no)G.reset(),fe.emit(ie.THREE_WAY_OUR_SIDE_HANGUP,{session_id:a.session_id}),G.updateActionConfigs(Vn),this.putAgentState(!0);else if(a.device_type===4&&a.agent_no===K.agentInfo.agent_no)G.reset(),fe.emit(ie.TRANSFER_END,{session_id:a.session_id}),G.updateActionConfigs(Vn),this.putAgentState(!0);else if(a.device_type===4&&a.agent_no!==K.agentInfo.agent_no){fe.emit(ie.TRANSFER_FAILED,"未知原因"),fe.emit(He.FAIL_NOTIFICATION,"转接失败");const d=G.get("direction");d===xn.OUTGOING?G.updateActionConfigs(Ci):d===xn.INCOMING&&G.updateActionConfigs(Gi)}else a.device_type===5&&a.agent_no===K.agentInfo.agent_no&&(K.monitoredAgentNo="",K.earSpeakAgent="",G.reset(),fe.emit(ie.LISTEN_HANGUP,{session_id:a.session_id}),G.updateActionConfigs(Vn),this.putAgentState(!0,5))}else if(o===it.OUT_CALL_RINGING)a.type===1&&(K.isAgentHangup=!1,fe.emit(ie.OUT_RINGING,{session_id:K.sessionId,type:a.type}),G.updateDisplayText(Kt.RINGING));else if(o===it.OUT_CALL_ANSWER)K.isAgentHangup=!1,clearTimeout(K.autoStateTimer),G.updateIsCalling(!0),G.updateOutCallIsAnswer(!0),G.updateDisplayText(Kt.CALLING),a.direction===8?(fe.emit(ie.INTERNAL_OUT_OFF_ANSWER,{session_id:K.sessionId}),G.updateActionConfigs(Yc)):(fe.emit(ie.OUT_OFF_ANSWER,{session_id:K.sessionId}),G.updateActionConfigs(Ci));else if(o===it.CONSULT_RINGING)K.isAgentHangup=!1,fe.emit(ie.CONSULT_RINGING,{session_id:a.session_id}),G.updateDisplayText(Kt.AGENT_RINGING),G.updateActionConfigs([]),clearTimeout(K.autoStateTimer);else if(o===it.CONSULT_ANSWER)K.isAgentHangup=!1,fe.emit(ie.CONSULT_OFF_HOOK,{session_id:a.session_id}),G.updateConsultIsAnswer(!0),G.updateDisplayText(Kt.CONSULTING),G.updateActionConfigs(Hg);else if(o===it.CONSULT_FAIL)fe.emit(ie.CONSULT_FAILED,{custom_reason:a.custom_reason}),G.updateDisplayText(Kt.CALLING),G.updateActionConfigs(Ci);else if(o===it.CONSULT_CALL_IN)K.isAgentHangup=!1,fe.emit(ie.CONSULT_INCOMING,{agent_no:a.agent_no,agent_mane:a.agent_name,session_id:a.session_id}),K.sessionId=a.session_id,G.updateIsCalling(!0),G.updateDirection(xn.CONSULT),G.updateDisplayText(Kt.CONSULT_CALL_IN),G.updateActionConfigs(Os),K.enableBrowserAlert&&To.show("📞 咨询来电",`坐席 [${a.agent_name}] 正在咨询...`,()=>{fe.emit(He.NOTIFICATION_CLICK,{agent_mane:a.agent_name,agent_no:a.agent_no})},K.browserAlertTime);else if(o===it.CONSULT_CALL_IN_SUCCESS)fe.emit(ie.CONSULT_CALL_IN_SUCCESS,{session_id:a.session_id}),G.updateConsultIsAnswer(!0),G.updateDisplayText(Kt.CALLING),G.updateActionConfigs(Pw);else if(o===it.CONSULT_RETURN_CALL_SUCCESS)a.status==="success"?(G.updateConsultIsAnswer(!1),fe.emit(ie.CONSULT_RETURN_CALL_SUCCESS),G.updateDisplayText(Kt.CALLING),fe.emit(ie.OTHER_SIDE_CONSULT_HANGUP),G.updateActionConfigs(Ci)):fe.emit(He.FAIL_NOTIFICATION,"媒体失败");else if(o===it.MUTE)s===0?(G.updateIsMuted(!0),fe.emit(ie.MUTE_SUCCESS),G.updateDisplayText(Kt.MUTING)):(fe.emit(ie.MUTE_FAILED,A),fe.emit(He.FAIL_NOTIFICATION,A));else if(o===it.UNMUTE)s===0?(G.updateIsMuted(!1),fe.emit(ie.UNMUTE_SUCCESS),G.updateDisplayText(Kt.CALLING)):(fe.emit(ie.UNMUTE_FAILED,A),fe.emit(He.FAIL_NOTIFICATION,A));else if(o===it.CALL_HOLD)s===0?(G.updateIsHold(!0),G.updateDisplayText(Kt.HOLDING),fe.emit(ie.HOLD_SUCCESS)):(fe.emit(ie.HOLD_FAILED,A),fe.emit(He.FAIL_NOTIFICATION,A));else if(o===it.CALL_UNHOLD)s===0?(G.updateDisplayText(Kt.CALLING),G.updateIsHold(!1),fe.emit(ie.UNHOLD_SUCCESS)):(fe.emit(ie.UNHOLD_FAILED,A),fe.emit(He.FAIL_NOTIFICATION,A));else if(o===it.CONSULT_TRANSFER)K.isAgentHangup=!1,s===0?fe.emit(ie.CONSULT_TRANSFER_SUCCESS):(fe.emit(ie.CONSULT_TRANSFER_FAILED,A),fe.emit(He.FAIL_NOTIFICATION,A));else if(o===it.CONSULT_TRANSFER_FAILED)fe.emit(ie.CONSULT_TRANSFER_FAILED,a.status);else if(o===it.CONSULT_TRANSFER_OFF_HOOK)G.updateDirection(xn.INCOMING),G.updateDisplayText(Kt.CALLING),fe.emit(ie.CONSULT_TRANSFER_OFF_HOOK),G.updateActionConfigs(Gi),G.updateIncomingIsAnswer(!0),G.updateConsultIsAnswer(!1);else if(o===it.INCOMING_CALL){K.isAgentHangup=!1,clearTimeout(K.autoStateTimer),K.sessionId=a.session_id;try{this.getCustomerInfo(a.trace_id||a.customer_phone)}catch(d){console.error(d)}G.updateIsCalling(!0),G.updateDirection(xn.INCOMING),G.updateDisplayText(Kt.INCOMING_CALL),this.inCallAutoAnswer(),a.direction===1&&fe.emit(ie.INCOMING_CALL,{customer_phone:a.customer_phone,trace_id:a.trace_id,session_id:a.session_id}),a.direction===8&&fe.emit(ie.INCOMING_CALL_IN,{customer_phone:a.customer_phone,trace_id:a.trace_id,session_id:a.session_id}),a.direction===3&&fe.emit(ie.PREDICT_INCOMING_CALL,{customer_phone:a.customer_phone,trace_id:a.trace_id,session_id:a.session_id}),a.direction===6&&fe.emit(ie.DUAL_CALL_INCOMING_CALL,{customer_phone:a.customer_phone,trace_id:a.trace_id,session_id:a.session_id}),G.updateActionConfigs(Os),K.enableBrowserAlert&&To.show("📞 客户来电",`客户 [${a.customer_phone}] 正在呼入...`,()=>{fe.emit(He.NOTIFICATION_CLICK,{customer_phone:a.customer_phone})},K.browserAlertTime)}else if(o===it.INCOMING_CALL_OFF_HOOK)G.updateIncomingIsAnswer(!0),a.direction===8?(G.updateActionConfigs(Yc),fe.emit(ie.INCOMING_CALL_IN_OFF_HOOK,{session_id:K.sessionId})):(G.updateActionConfigs(Gi),fe.emit(ie.INCOMING_CALL_OFF_HOOK,{session_id:K.sessionId})),G.updateDisplayText(Kt.CALLING);else if(o===it.INCOMING_CALL_END){if(K.sessionId!==a.session_id)return;if(G.updateDisplayText(""),a.device_type!==1&&a.device_type!==7||a.agent_no!==K.agentInfo.agent_no)if(a.device_type===2&&a.agent_no===K.agentInfo.agent_no)G.reset(),fe.emit(ie.OUR_SIDE_CONSULT_HANGUP,{session_id:a.session_id}),this.putAgentState(!0),G.updateActionConfigs(Vn);else if(a.device_type===2&&a.agent_no!==K.agentInfo.agent_no)G.updateDisplayText(Kt.CALLING),fe.emit(ie.OTHER_SIDE_CONSULT_HANGUP,{session_id:a.session_id,isAgentHangup:K.isAgentHangup}),G.updateActionConfigs(Ci);else if(a.device_type===3&&a.agent_no===K.agentInfo.agent_no)this.putAgentState(!0),G.reset(),fe.emit(ie.THREE_WAY_OUR_SIDE_HANGUP,{session_id:a.session_id}),G.updateActionConfigs(Vn);else if(a.device_type===4&&a.agent_no===K.agentInfo.agent_no)this.putAgentState(!0),G.reset(),fe.emit(ie.TRANSFER_END,{session_id:a.session_id}),G.updateActionConfigs(Vn);else if(a.device_type===4&&a.agent_no!==K.agentInfo.agent_no){fe.emit(ie.TRANSFER_FAILED,"未知原因"),fe.emit(He.FAIL_NOTIFICATION,"转接失败");const d=G.get("direction");d===xn.OUTGOING?G.updateActionConfigs(Ci):d===xn.INCOMING&&G.updateActionConfigs(Gi)}else a.device_type===5&&a.agent_no===K.agentInfo.agent_no&&(this.putAgentState(!0,5),K.monitoredAgentNo="",K.earSpeakAgent="",G.reset(),fe.emit(ie.LISTEN_HANGUP,{session_id:a.session_id}),G.updateActionConfigs(Vn));else this.putAgentState(!0),G.reset(),fe.emit(ie.INCOMING_CALL_END,{session_id:a.session_id,isAgentHangup:K.isAgentHangup}),G.updateActionConfigs(Vn)}else if(o===it.SATISFACTION_EVALUATION)s===0?fe.emit(ie.SATISFACTION_EVALUATION_SUCCESS):(fe.emit(ie.SATISFACTION_EVALUATION_FAILED,A),fe.emit(He.FAIL_NOTIFICATION,A));else if(o===it.CONSULT_THREE_WAY)s!==0?(fe.emit(ie.CONSULT_THREE_WAY_FAILED,A),fe.emit(He.FAIL_NOTIFICATION,A)):s===0&&G.updateIsMeeting(!0);else if(o===it.CONSULT_THREE_WAY_RESULT)a.status==="success"?(G.updateDirection(xn.MEETING),G.updateDisplayText(Kt.MEETING),G.updateActionConfigs(Qw),fe.emit(ie.CONSULT_THREE_WAY_SUCCESS)):(fe.emit(ie.CONSULT_THREE_WAY_FAILED,{conf_name:a.conf_name}),G.updateIsMeeting(!1));else if(o===it.TRANSFER_INCOMING_CALL)K.isAgentHangup=!1,clearTimeout(K.autoStateTimer),a.agent_no===K.agentInfo.agent_no?(G.updateDisplayText(Kt.TRANSFERRING),fe.emit(ie.TRANSFER_PROGRESS),G.updateActionConfigs([]),G.updateTransferIsAnswer(!0)):(K.sessionId=a.session_id,fe.emit(ie.TRANSFER_INCOMING_CALL,{agent_no:a.agent_no,agent_name:a.agent_name,session_id:a.session_id}),G.updateIsCalling(!0),G.updateDirection(xn.TRANSFER),G.updateDisplayText(Kt.TRANSFER_INCOMING_CALL),G.updateActionConfigs(Os),K.enableBrowserAlert&&To.show("📞 转接来电",`坐席 [${a.agent_no}] 正在转接...`,()=>{fe.emit(He.NOTIFICATION_CLICK,{agent_no:a.agent_no})},K.browserAlertTime));else if(o===it.TRANSFER_OFF_HOOK)fe.emit(ie.TRANSFER_OFF_HOOK,{session_id:K.sessionId}),G.updateTransferIsAnswer(!1),G.updateDisplayText(Kt.CALLING),G.updateActionConfigs(Gi,a.direction!==8);else if(o===it.TRANSFER_FAILED){if(a.status==="failed"){fe.emit(ie.TRANSFER_FAILED,"未知原因"),fe.emit(He.FAIL_NOTIFICATION,"转接失败");const d=G.get("direction");d===xn.OUTGOING?G.updateActionConfigs(Ci):d===xn.INCOMING&&G.updateActionConfigs(Gi)}}else o===it.KICK_OFFLINE?fe.emit(He.KICK_OFF):o===it.CONTINUOUS_NOT_ANSWER?(fe.emit(He.FAIL_NOTIFICATION,`已连续 ${a.miss_count} 次未接, 设置忙碌`),this.stateBusyChange()):o===it.SIGN_OUT?fe.emit(He.SIGN_OUT):o===it.SIGN_IN_SWITCH_DEVICE?fe.emit(He.SIGN_IN_SWITCH_DEVICE,a):o===it.LISTEN_INCOMING_CALL?(clearTimeout(K.autoStateTimer),K.sessionId=a.session_id,G.updateIsCalling(!0),G.updateDirection(xn.INCOMING),this.inCallAutoAnswer(),G.updateDisplayText(Kt.LISTENING),G.updateActionConfigs(Os),fe.emit(ie.LISTEN_INCOMING_CALL,{session_id:a.session_id}),K.enableBrowserAlert&&To.show("📞 监听来电","正在来电...",()=>{fe.emit(He.NOTIFICATION_CLICK,{customer_phone:a.customer_phone})},K.browserAlertTime)):o===it.LISTEN_INCOMING_CALL_OFF_HOOK?(K.monitoredAgentNo=a.monitored_agent_no,K.earSpeakAgent="",G.updateIncomingIsAnswer(!0),fe.emit(ie.LISTEN_INCOMING_CALL_OFF_HOOK,{session_id:K.sessionId,monitored_agent_no:a.monitored_agent_no}),G.updateActionConfigs(Gg),G.updateDisplayText(Kt.CALLING)):o===it.LISTEN_CALL_FAILED?a.status==="failed"&&(fe.emit(ie.LISTEN_CALL_FAILED),K.monitoredAgentNo=""):o===it.EAR_SPEECH?a.status==="success"?(a.monitored_agent_no===K.agentInfo.agent_no&&(G.updateActionConfigs(jw),fe.emit(ie.EAR_SPEECH_BE_SUCCESS)),a.monitor_agent_no===K.agentInfo.agent_no&&(G.updateActionConfigs(Lw),fe.emit(ie.EAR_SPEECH_SUCCESS,{monitored_agent_no:a.monitored_agent_no,monitor_agent_no:a.monitor_agent_no}),K.earSpeakAgent=a.monitored_agent_no)):fe.emit(ie.EAR_SPEECH_FAILED):o===it.STOP_EAR_SPEECH?a.status==="success"?(a.monitored_agent_no===K.agentInfo.agent_no&&G.updateActionConfigs(Gi),a.monitor_agent_no===K.agentInfo.agent_no&&G.updateActionConfigs(Gg),K.earSpeakAgent="",fe.emit(ie.STOP_EAR_SPEECH_SUCCESS)):fe.emit(ie.STOP_EAR_SPEECH_FAILED):o===it.CALL_FORCE_INSERT?a.status==="success"?(a.monitored_agent_no===K.agentInfo.agent_no&&(G.updateActionConfigs(Hw),fe.emit(ie.CALL_FORCE_INSERT_SUCCESS,{monitored_agent_no:a.monitored_agent_no,monitor_agent_no:a.monitor_agent_no})),a.monitor_agent_no===K.agentInfo.agent_no&&(G.updateActionConfigs(Uw),fe.emit(ie.CALL_FORCE_INSERT_SUCCESS_LISTENER,{monitored_agent_no:a.monitored_agent_no,monitor_agent_no:a.monitor_agent_no}))):fe.emit(ie.CALL_FORCE_INSERT_FAILED):o===it.INTERNAL_CALL_START_CONSULT?a.agent_no===K.agentInfo.agent_no?(G.updateConsultIsAnswer(!0),G.updateActionConfigs(Hg),G.updateDisplayText(Kt.CONSULTING)):(G.updateDisplayText(Kt.OTHER_SIDE_CONSULTING),G.updateActionConfigs([])):o===it.INTERNAL_CALL_END_CONSULT?(G.updateActionConfigs(Yc),G.updateDisplayText(""),G.updateConsultIsAnswer(!1)):o===it.CALL_SIP_INCOMING_CALL&&fe.emit(ie.CALL_SIP_INCOMING_CALL)},this.ws.onclose=r=>{fe.emit(He.FAIL_NOTIFICATION,"链接已断开，请检查网络"),this.stopHeartbeat();const i=G.get("isNextState");!this.manualClose&&i&&setTimeout(()=>this.initWebSocket(),this.reconnectDelay)},this.ws.onerror=r=>{var i;fe.emit(He.FAIL_NOTIFICATION,"连接失败，请检查网络"),(i=this.ws)==null||i.close()}}startHeartbeat(){const e=new Blob([`
       let timer;
       self.onmessage = function (e) {
         if (e.data === 'start') {
@@ -683,7 +683,7 @@ html body {
   &:hover {
     opacity: 0.9;
   }
-`;function bN({title:t,content:e,icon:n,onOk:r,onCancel:i}){const o=document.createElement("div");document.body.appendChild(o);const a=hN.createRoot(o),s=()=>{a.unmount(),o.remove()},A=async()=>{r&&await r(),s()},c=()=>{i==null||i(),s()};a.render(ae.jsx(pN,{children:ae.jsxs(mN,{children:[ae.jsxs(vN,{children:[n&&ae.jsx(CN,{children:n}),t]}),ae.jsx(yN,{children:e}),ae.jsxs(EN,{children:[ae.jsx(Ym,{onClick:c,children:"取消"}),ae.jsx(Ym,{primary:!0,onClick:A,children:"确定"})]})]})}))}const SN={1:ae.jsx(vt,{name:"ruandianhua"}),2:ae.jsx(vt,{name:"pnhone"}),3:ae.jsx(vt,{name:"sip-phone"})},wN={call_number:"",answer:"接听",reject:"拒接",hangup:"挂机",dtmf:"DTMF",unhold:"取消保持",hold:"保持",mute:"静音",unmute:"取消静音",satisfaction:"满意度",consult:"咨询",consult_transfer:"咨询转接",consult_retrieve:"取回通话",conference:"三方会议",whisper:"耳语",cancel_whisper:"取消耳语",force_insert:"强插",force_disconnect:"强拆",transfer:"转接"},IN={空闲:1,离线:0,未注册:4},xN=N.lazy(()=>Promise.resolve().then(()=>require("./ConsultModel-CwPWnbDX.js"))),RN=N.lazy(()=>Promise.resolve().then(()=>require("./TransferModel-BQN0vfjr.js"))),Cl=on.div`
+`;function bN({title:t,content:e,icon:n,onOk:r,onCancel:i}){const o=document.createElement("div");document.body.appendChild(o);const a=hN.createRoot(o),s=()=>{a.unmount(),o.remove()},A=async()=>{r&&await r(),s()},c=()=>{i==null||i(),s()};a.render(ae.jsx(pN,{children:ae.jsxs(mN,{children:[ae.jsxs(vN,{children:[n&&ae.jsx(CN,{children:n}),t]}),ae.jsx(yN,{children:e}),ae.jsxs(EN,{children:[ae.jsx(Ym,{onClick:c,children:"取消"}),ae.jsx(Ym,{primary:!0,onClick:A,children:"确定"})]})]})}))}const SN={1:ae.jsx(vt,{name:"ruandianhua"}),2:ae.jsx(vt,{name:"pnhone"}),3:ae.jsx(vt,{name:"sip-phone"})},wN={call_number:"",answer:"接听",reject:"拒接",hangup:"挂机",dtmf:"DTMF",unhold:"取消保持",hold:"保持",mute:"静音",unmute:"取消静音",satisfaction:"满意度",consult:"咨询",consult_transfer:"咨询转接",consult_retrieve:"取回通话",conference:"三方会议",whisper:"耳语",cancel_whisper:"取消耳语",force_insert:"强插",force_disconnect:"强拆",transfer:"转接"},IN={空闲:1,离线:0,未注册:4},xN=N.lazy(()=>Promise.resolve().then(()=>require("./ConsultModel-Ch0fM8XE.js"))),RN=N.lazy(()=>Promise.resolve().then(()=>require("./TransferModel-Dx-h4fyt.js"))),Cl=on.div`
   width: 25px;
   height: 25px;
   background: ${({bg:t})=>t};
@@ -691,4 +691,4 @@ html body {
   display: flex;
   justify-content: center;
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0:e.forceDisconnect({}))}catch(n){console.log(n)}};exports.Button=Ao;exports.CONTAINER_MAX_OFFSET=sf;exports.CSSMotion=lo;exports.ConfigContext=Qt;exports.ConfigProvider=_r;exports.ContextIsolator=Ua;exports.DisabledContextProvider=Vv;exports.Empty=si;exports.FastColor=Gt;exports.Input=di;exports.KeyCode=at;exports.Keyframe=Pt;exports.ModelBody=n2;exports.Portal=gc;exports.Radio=os;exports.RefIcon=yc;exports.RefIcon$1=Rf;exports.RefIcon$2=as;exports.RefIcon$3=xf;exports.RefIcon$4=Of;exports.Space=Cc;exports.Spin=Sc;exports.Wave=nc;exports.YsytBarPhone=ON;exports.YsytIconSvg=vt;exports._extends=Qe;exports._objectSpread2=L;exports._slicedToArray=ee;exports._toConsumableArray=Re;exports._typeof=et;exports.agentLogout=BN;exports.callForceInsert=jN;exports.callForceSplit=LN;exports.canUseDom=Ln;exports.classNames=Ae;exports.clearFix=sA;exports.contains=tv;exports.convertLegacyProps=eR;exports.devUseWarning=cn;exports.genFocusStyle=AA;exports.genPresetColor=Uv;exports.genStyleHooks=Tn;exports.genSubStyleComponent=Lv;exports.getConfirmLocale=Wb;exports.getCustomerInfo=TN;exports.getReactRender=uf;exports.getTransitionName=sc;exports.globalConfig=Gd;exports.initMotion=XA;exports.initZoomMotion=Xa;exports.isPresetColor=WC;exports.isPresetStatusColor=OM;exports.jsxRuntimeExports=ae;exports.listenCall=kN;exports.localeValues=oo;exports.makeCall=MN;exports.merge=zt;exports.omit=tr;exports.pickAttrs=ki;exports.previewMakeCall=FN;exports.replaceElement=k1;exports.resetComponent=zn;exports.setAgentDevice=DN;exports.setAgentInitState=NN;exports.startEarSpeak=PN;exports.stopEarSpeak=QN;exports.unit=ye;exports.useCSSVarCls=Ur;exports.useComponentConfig=Jr;exports.useComposeRef=ji;exports.useEvent=rn;exports.useId=rc;exports.useLocale=HA;exports.useSafeState=Lo;exports.useToken=dr;exports.useZIndex=ts;exports.warnContext=s0;exports.warning=Di;exports.withPureRenderTheme=MC;exports.zIndexContext=es;
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10px"},children:[b.rtt>=250?ae.jsx(vt,{name:"wifi1"}):"",b.rtt>=121&&b.rtt<250?ae.jsx(vt,{name:"wifi2"}):"",b.rtt<=120?ae.jsx(vt,{name:"wifi3"}):""]})})})}),u&&ae.jsxs(a2,{height:v,show:!!S&&Ie,children:[ae.jsxs("div",{style:{display:"flex",justifyContent:"space-between",alignItems:"center",marginBottom:10},children:[ae.jsxs("div",{style:{display:"flex",alignItems:"center"},children:[(S==null?void 0:S.is_vip)===1&&ae.jsx(vt,{name:"vip"}),ae.jsx("span",{style:{marginLeft:5},children:S==null?void 0:S.customer_name})]}),ae.jsx("b",{children:S==null?void 0:S.phone})]}),ae.jsxs("div",{style:{display:"flex",justifyContent:"space-between",alignItems:"center"},children:[ae.jsxs("span",{children:[S==null?void 0:S.province,"-",S==null?void 0:S.city]}),ve&&ae.jsxs("span",{children:["当月",ve==="out"?"呼出次数:":"呼入次数:",ae.jsx("span",{style:{color:"#1D92E9"},children:ve==="out"?S==null?void 0:S.contact_count_month:S==null?void 0:S.in_contact_count_month})]})]}),ae.jsx("div",{style:{display:"flex",justifyContent:"flex-end",alignItems:"center"},children:ve&&ae.jsxs("span",{children:["总",ve==="out"?"呼出次数:":"呼入次数:",ae.jsx("span",{style:{color:"#1D92E9"},children:ve==="out"?(S==null?void 0:S.contact_count)||0:(S==null?void 0:S.in_contact_count)||0})]})})]})]})}):ae.jsx(ae.Fragment,{}),ae.jsx(N.Suspense,{children:de&&((F=I.current)==null?void 0:F.agent_api)&&ae.jsx(xN,{open:de,queryFetch:I.current.agent_api.getIdleAgentList,onCallBack:j=>{le(!1),j&&Wt(j)}})}),ae.jsx(N.Suspense,{children:Se&&((ge=I.current)==null?void 0:ge.agent_api)&&ae.jsx(RN,{open:Se,queryFetch:I.current.agent_api.getIdleAgentList,onCallBack:(j,re)=>{xe(!1),j&&(re===0?_e(j):re===1&&Te(j))}})})]})})},MN=t=>{var e;return(e=kn.getInstance())==null?void 0:e.call_api.makeCall(t)},TN=()=>{var t;return(t=kn.getInstance())==null?void 0:t.getRealTimeCustomerInfo()},NN=async t=>{var e,n;if(t!==Rt.IDLE&&t!==Rt.BUSY)throw new Error("Invalid agent 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t,e;try{await((e=(t=kn.getInstance())==null?void 0:t.call_api)==null?void 0:e.earSpeakStop({}))}catch(n){console.log(n)}},jN=async()=>{var t,e;try{await((e=(t=kn.getInstance())==null?void 0:t.call_api)==null?void 0:e.forceInsert({}))}catch(n){console.log(n)}},LN=async()=>{var t,e;try{await((e=(t=kn.getInstance())==null?void 0:t.call_api)==null?void 0:e.forceDisconnect({}))}catch(n){console.log(n)}};exports.Button=Ao;exports.CONTAINER_MAX_OFFSET=sf;exports.CSSMotion=lo;exports.ConfigContext=Qt;exports.ConfigProvider=_r;exports.ContextIsolator=Ua;exports.DisabledContextProvider=Vv;exports.Empty=si;exports.FastColor=Gt;exports.Input=di;exports.KeyCode=at;exports.Keyframe=Pt;exports.ModelBody=n2;exports.Portal=gc;exports.Radio=os;exports.RefIcon=yc;exports.RefIcon$1=Rf;exports.RefIcon$2=as;exports.RefIcon$3=xf;exports.RefIcon$4=Of;exports.Space=Cc;exports.Spin=Sc;exports.Wave=nc;exports.YsytBarPhone=ON;exports.YsytIconSvg=vt;exports._extends=Qe;exports._objectSpread2=L;exports._slicedToArray=ee;exports._toConsumableArray=Re;exports._typeof=et;exports.agentLogout=BN;exports.callForceInsert=jN;exports.callForceSplit=LN;exports.canUseDom=Ln;exports.classNames=Ae;exports.clearFix=sA;exports.contains=tv;exports.convertLegacyProps=eR;exports.devUseWarning=cn;exports.genFocusStyle=AA;exports.genPresetColor=Uv;exports.genStyleHooks=Tn;exports.genSubStyleComponent=Lv;exports.getConfirmLocale=Wb;exports.getCustomerInfo=TN;exports.getReactRender=uf;exports.getTransitionName=sc;exports.globalConfig=Gd;exports.initMotion=XA;exports.initZoomMotion=Xa;exports.isPresetColor=WC;exports.isPresetStatusColor=OM;exports.jsxRuntimeExports=ae;exports.listenCall=kN;exports.localeValues=oo;exports.makeCall=MN;exports.merge=zt;exports.omit=tr;exports.pickAttrs=ki;exports.previewMakeCall=FN;exports.replaceElement=k1;exports.resetComponent=zn;exports.setAgentDevice=DN;exports.setAgentInitState=NN;exports.startEarSpeak=PN;exports.stopEarSpeak=QN;exports.unit=ye;exports.useCSSVarCls=Ur;exports.useComponentConfig=Jr;exports.useComposeRef=ji;exports.useEvent=rn;exports.useId=rc;exports.useLocale=HA;exports.useSafeState=Lo;exports.useToken=dr;exports.useZIndex=ts;exports.warnContext=s0;exports.warning=Di;exports.withPureRenderTheme=MC;exports.zIndexContext=es;

package/dist/{index-CA6GtpIf.js → index-TT0NyPBh.js}

@@ -1,4 +1,4 @@
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+"use strict";const b=require("react"),a=require("./index-CpHjelsP.js");function st(e){const t=Object.create(null,{[Symbol.toStringTag]:{value:"Module"}});if(e){for(const o in e)if(o!=="default"){const n=Object.getOwnPropertyDescriptor(e,o);Object.defineProperty(t,o,n.get?n:{enumerable:!0,get:()=>e[o]})}}return t.default=e,Object.freeze(t)}const s=st(b),it=new a.Keyframe("antFadeIn",{"0%":{opacity:0},"100%":{opacity:1}}),ct=new a.Keyframe("antFadeOut",{"0%":{opacity:1},"100%":{opacity:0}}),dt=function(e){let t=arguments.length>1&&arguments[1]!==void 0?arguments[1]:!1;const{antCls:o}=e,n=`${o}-fade`,r=t?"&":"";return[a.initMotion(n,it,ct,e.motionDurationMid,t),{[`
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package/dist/ysyt-react-agent-lib.cjs.js

@@ -1 +1 @@
-"use strict";Object.defineProperties(exports,{__esModule:{value:!0},[Symbol.toStringTag]:{value:"Module"}});const e=require("./index-CEYQQfvr.js");exports.YsytAgentLogout=e.agentLogout;exports.YsytCallForceInsert=e.callForceInsert;exports.YsytCallForceSplit=e.callForceSplit;exports.YsytGetCustomerInfo=e.getCustomerInfo;exports.YsytListenCall=e.listenCall;exports.YsytMakeCall=e.makeCall;exports.YsytPreviewMakeCall=e.previewMakeCall;exports.YsytSetAgentDevice=e.setAgentDevice;exports.YsytSetAgentInitState=e.setAgentInitState;exports.YsytStartEarSpeak=e.startEarSpeak;exports.YsytStopEarSpeak=e.stopEarSpeak;exports.default=e.YsytBarPhone;
+"use strict";Object.defineProperties(exports,{__esModule:{value:!0},[Symbol.toStringTag]:{value:"Module"}});const e=require("./index-CpHjelsP.js");exports.YsytAgentLogout=e.agentLogout;exports.YsytCallForceInsert=e.callForceInsert;exports.YsytCallForceSplit=e.callForceSplit;exports.YsytGetCustomerInfo=e.getCustomerInfo;exports.YsytListenCall=e.listenCall;exports.YsytMakeCall=e.makeCall;exports.YsytPreviewMakeCall=e.previewMakeCall;exports.YsytSetAgentDevice=e.setAgentDevice;exports.YsytSetAgentInitState=e.setAgentInitState;exports.YsytStartEarSpeak=e.startEarSpeak;exports.YsytStopEarSpeak=e.stopEarSpeak;exports.default=e.YsytBarPhone;

package/dist/ysyt-react-agent-lib.es.js

@@ -1,4 +1,4 @@
-import { ak as s, ap as e, aq as l, ah as y, am as Y, ag as o, al as r, aj as n, ai as S, an as i, ao as p, af as C } from "./index-CDzJ3Vhz.mjs";
+import { ak as s, ap as e, aq as l, ah as y, am as Y, ag as o, al as r, aj as n, ai as S, an as i, ao as p, af as C } from "./index-BQ9WPo_3.mjs";
 export {
   s as YsytAgentLogout,
   e as YsytCallForceInsert,

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "ysyt-react-agent-lib",
-  "version": "1.2.26",
+  "version": "1.2.27",
   "description": "",
   "main": "dist/ysyt-react-agent-lib.cjs.js",
   "module": "dist/ysyt-react-agent-lib.es.js",
@@ -29,7 +29,7 @@
   "dependencies": {
     "antd": "5.24.0",
     "styled-components": "^6.1.13",
-    "ysyt-agent-sdk": "2.0.36"
+    "ysyt-agent-sdk": "2.0.37"
   },
   "peerDependencies": {
     "react": "^18.2.0",