ysyt-agent-sdk 1.0.57 → 1.0.58

package/dist/ysyt-agent-sdk.cjs.js

@@ -873,4 +873,4 @@ const ms=A=>(e,t)=>{void 0!==t?t.addInitializer(()=>{customElements.define(A,e)}
               `:""}
         </div>
       </my-popover>
-    `;gt(s,this.rttHTML)}}const vs=new class{constructor(){this.events={}}on(A,e){this.events[A]=this.events[A]||[],this.events[A].push(e)}off(A,e){this.events[A]=(this.events[A]||[]).filter(A=>A!==e)}emit(A,...e){(this.events[A]||[]).forEach(A=>A(...e))}};class Ks{static requestPermission(){"Notification"in window&&"default"===Notification.permission&&Notification.requestPermission()}static async requestMediaPermissions(){try{const A=await navigator.mediaDevices.enumerateDevices();if(A.some(A=>"audioinput"===A.kind&&""!==A.label))return console.log("已授权麦克风权限"),null;const e=await navigator.mediaDevices.getUserMedia({audio:!0});return console.log("获取音频权限成功"),e}catch(A){return console.warn("获取音频权限失败:",A),null}}static show(A,e,t){if("Notification"in window&&"granted"===Notification.permission){const s=new Notification(A,{body:e,tag:"xy-global-notification",renotify:!0});s.onclick=()=>{window.focus(),s.close(),t?.()},setTimeout(()=>s.close(),5e3)}}static async checkMediaPermissions(){try{return(await navigator.mediaDevices.enumerateDevices()).some(A=>"audioinput"===A.kind&&""!==A.label)}catch(A){return console.warn("无法检查设备权限:",A),!1}}}let Os=null;class Ns{constructor(A){this.url=A,this.ws=null,this.heartbeatWorker=null,this.reconnectDelay=3e3,this.manualClose=!1,this.apiClient=new Us,this.initWebSocket()}static getInstance(A){if(!Os){if(!A)throw new Error("WebSocket 尚未初始化");Os=new Ns(A)}return Os}stateIdleChange(){const{state:A}=St.stateObject;A!==exports.AgentStatus.IDLE&&this.apiClient._changeState({data:{state:exports.AgentStatus.IDLE,state_name:"空闲"}})}putAgentState(){St.sessionId="";const{post_call_process_time:A}=St.agentInfo,e=A||0;St.autoStateTimer&&(clearTimeout(St.autoStateTimer),St.autoStateTimer=null),e>0?St.autoStateTimer=setTimeout(()=>{St.autoStateTimer=null,this.stateIdleChange()},e):this.stateIdleChange()}initWebSocket(){this.ws=new WebSocket(this.url),this.ws.onopen=()=>{this.sendMessage({type:0}),this.startHeartbeat()},this.ws.onmessage=A=>{const e=JSON.parse(A.data),{type:t,data:s,code:i,msg:r}=e;if(0!==t&&console.warn(t),t===exports.WebsocketTypeEnum.OUT_CALL&&(0!==i?(Tt.reset(),ae.emit(exports.CallSipCallEvent.OUT_FAILED,r),this.stateIdleChange()):0===i&&ae.emit(exports.CallSipCallEvent.OUT_SUCCESS)),t===exports.WebsocketTypeEnum.AGENT_STATE){const{state:A,state_name:e}=s;St.stateObject={state:A,state_name:e},"振铃中"===e&&Tt.updateDisplayText(exports.DisplayTextEnum.AGENT_RINGING),ae.emit(exports.CallSipCallEvent.AGENT_STATE,{state:A,state_name:e})}if(t===exports.WebsocketTypeEnum.OUT_CALL_INCOMING_CALL&&(ae.emit(exports.CallSipCallEvent.OUT_INCOMING_CALL),St.sessionId=s.session_id,Tt.updateActionConfigs(Et)),t===exports.WebsocketTypeEnum.OUT_CALL_END&&(Tt.updateDisplayText(""),1===s.device_type&&s.agent_no===St.agentInfo.agent_no?(this.putAgentState(),Tt.reset(),ae.emit(exports.CallSipCallEvent.OUT_HANGUP,s),Tt.updateActionConfigs(mt)):2===s.device_type&&s.agent_no===St.agentInfo.agent_no?(Tt.reset(),ae.emit(exports.CallSipCallEvent.OUR_SIDE_CONSULT_HANGUP,s),this.putAgentState(),Tt.updateActionConfigs(mt)):2===s.device_type&&s.agent_no!==St.agentInfo.agent_no?(Tt.updateDisplayText(exports.DisplayTextEnum.CALLING),ae.emit(exports.CallSipCallEvent.OTHER_SIDE_CONSULT_HANGUP,s),Tt.updateActionConfigs(It)):3===s.device_type&&s.agent_no===St.agentInfo.agent_no?(this.putAgentState(),Tt.reset(),ae.emit(exports.CallSipCallEvent.THREE_WAY_OUR_SIDE_HANGUP),Tt.updateActionConfigs(mt)):4===s.device_type&&s.agent_no===St.agentInfo.agent_no&&(this.putAgentState(),Tt.reset(),ae.emit(exports.CallSipCallEvent.TRANSFER_END),Tt.updateActionConfigs(mt))),t===exports.WebsocketTypeEnum.OUT_CALL_RINGING&&1===s.type&&(ae.emit(exports.CallSipCallEvent.OUT_RINGING,s),Tt.updateDisplayText(exports.DisplayTextEnum.RINGING)),t===exports.WebsocketTypeEnum.OUT_CALL_ANSWER&&(ae.emit(exports.CallSipCallEvent.OUT_OFF_ANSWER,s),Tt.updateOutCallIsAnswer(!0),Tt.updateDisplayText(exports.DisplayTextEnum.CALLING),Tt.updateActionConfigs(It)),t===exports.WebsocketTypeEnum.CONSULT_RINGING&&(ae.emit(exports.CallSipCallEvent.CONSULT_RINGING),Tt.updateDisplayText(exports.DisplayTextEnum.AGENT_RINGING),Tt.updateActionConfigs([])),t===exports.WebsocketTypeEnum.CONSULT_ANSWER&&(ae.emit(exports.CallSipCallEvent.CONSULT_OFF_HOOK,s),Tt.updateConsultIsAnswer(!0),Tt.updateDisplayText(exports.DisplayTextEnum.CONSULTING),Tt.updateActionConfigs(Mt)),t===exports.WebsocketTypeEnum.CONSULT_FAIL&&(ae.emit(exports.CallSipCallEvent.CONSULT_FAILED,{custom_reason:s.custom_reason}),Tt.updateDisplayText(exports.DisplayTextEnum.CALLING),Tt.updateActionConfigs(It)),t===exports.WebsocketTypeEnum.CONSULT_CALL_IN&&(ae.emit(exports.CallSipCallEvent.CONSULT_INCOMING,s),Tt.updateIsCalling(!0),Tt.updateDirection(exports.DirectionEnum.CONSULT),Tt.updateDisplayText(exports.DisplayTextEnum.CONSULT_CALL_IN),Tt.updateActionConfigs(Bt),St.enableBrowserAlert&&Ks.show("📞 咨询来电",`坐席 [${s.agent_name}] 正在咨询...`,()=>{ae.emit(exports.EventName.NOTIFICATION_CLICK,{agent_mane:s.agent_name})})),t===exports.WebsocketTypeEnum.CONSULT_CALL_IN_SUCCESS&&(St.sessionId=s.session_id,ae.emit(exports.CallSipCallEvent.CONSULT_CALL_IN_SUCCESS),Tt.updateConsultIsAnswer(!0),Tt.updateDisplayText(exports.DisplayTextEnum.CALLING),Tt.updateActionConfigs(wt)),t===exports.WebsocketTypeEnum.CONSULT_RETURN_CALL_SUCCESS&&(ae.emit(exports.CallSipCallEvent.CONSULT_RETURN_CALL_SUCCESS),Tt.updateDisplayText(exports.DisplayTextEnum.CALLING),ae.emit(exports.CallSipCallEvent.OTHER_SIDE_CONSULT_HANGUP,s),Tt.updateActionConfigs(It)),t===exports.WebsocketTypeEnum.MUTE&&(0===i?(Tt.updateIsMuted(!0),ae.emit(exports.CallSipCallEvent.MUTE_SUCCESS),Tt.updateDisplayText(exports.DisplayTextEnum.MUTING)):ae.emit(exports.CallSipCallEvent.MUTE_FAILED,r)),t===exports.WebsocketTypeEnum.UNMUTE&&(0===i?(Tt.updateIsMuted(!1),ae.emit(exports.CallSipCallEvent.UNMUTE_SUCCESS),Tt.updateDisplayText(exports.DisplayTextEnum.CALLING)):ae.emit(exports.CallSipCallEvent.UNMUTE_FAILED,r)),t===exports.WebsocketTypeEnum.CALL_HOLD&&(0===i?(Tt.updateIsHold(!0),Tt.updateDisplayText(exports.DisplayTextEnum.HOLDING),ae.emit(exports.CallSipCallEvent.HOLD_SUCCESS)):ae.emit(exports.CallSipCallEvent.HOLD_FAILED,r)),t===exports.WebsocketTypeEnum.CALL_UNHOLD&&(0===i?(Tt.updateDisplayText(exports.DisplayTextEnum.CALLING),Tt.updateIsHold(!1),ae.emit(exports.CallSipCallEvent.UNHOLD_SUCCESS)):ae.emit(exports.CallSipCallEvent.UNHOLD_FAILED,r)),t===exports.WebsocketTypeEnum.CONSULT_TRANSFER&&(0===i?ae.emit(exports.CallSipCallEvent.CONSULT_TRANSFER_SUCCESS):ae.emit(exports.CallSipCallEvent.CONSULT_TRANSFER_FAILED,r)),t===exports.WebsocketTypeEnum.CONSULT_TRANSFER_FAILED&&ae.emit(exports.CallSipCallEvent.CONSULT_TRANSFER_FAILED,s.status),t===exports.WebsocketTypeEnum.CONSULT_TRANSFER_OFF_HOOK&&(Tt.updateDirection(exports.DirectionEnum.INCOMING),Tt.updateDisplayText(exports.DisplayTextEnum.CALLING),ae.emit(exports.CallSipCallEvent.CONSULT_TRANSFER_OFF_HOOK),Tt.updateActionConfigs(Qt),Tt.updateIncomingIsAnswer(!0),Tt.updateConsultIsAnswer(!1)),t===exports.WebsocketTypeEnum.INCOMING_CALL&&(St.sessionId=s.session_id,Tt.updateIsCalling(!0),Tt.updateDirection(exports.DirectionEnum.INCOMING),Tt.updateDisplayText(exports.DisplayTextEnum.INCOMING_CALL),ae.emit(exports.CallSipCallEvent.INCOMING_CALL,{customer_phone:s.customer_phone}),Tt.updateActionConfigs(Bt),St.enableBrowserAlert&&Ks.show("📞 客户来电",`客户 [${s.customer_phone}] 正在呼入...`,()=>{ae.emit(exports.EventName.NOTIFICATION_CLICK,{customer_phone:s.customer_phone})})),t===exports.WebsocketTypeEnum.INCOMING_CALL_OFF_HOOK&&(Tt.updateIncomingIsAnswer(!0),ae.emit(exports.CallSipCallEvent.INCOMING_CALL_OFF_HOOK),Tt.updateActionConfigs(Qt),Tt.updateDisplayText(exports.DisplayTextEnum.CALLING)),t===exports.WebsocketTypeEnum.INCOMING_CALL_END&&(Tt.updateDisplayText(""),1===s.device_type&&s.agent_no===St.agentInfo.agent_no?(this.putAgentState(),Tt.reset(),ae.emit(exports.CallSipCallEvent.INCOMING_CALL_END),Tt.updateActionConfigs(mt)):2===s.device_type&&s.agent_no===St.agentInfo.agent_no?(Tt.reset(),ae.emit(exports.CallSipCallEvent.OUR_SIDE_CONSULT_HANGUP,s),this.putAgentState(),Tt.updateActionConfigs(mt)):2===s.device_type&&s.agent_no!==St.agentInfo.agent_no?(Tt.updateDisplayText(exports.DisplayTextEnum.CALLING),ae.emit(exports.CallSipCallEvent.OTHER_SIDE_CONSULT_HANGUP,s),Tt.updateActionConfigs(It)):3===s.device_type&&s.agent_no===St.agentInfo.agent_no?(this.putAgentState(),Tt.reset(),ae.emit(exports.CallSipCallEvent.THREE_WAY_OUR_SIDE_HANGUP),Tt.updateActionConfigs(mt)):4===s.device_type&&s.agent_no===St.agentInfo.agent_no&&(this.putAgentState(),Tt.reset(),ae.emit(exports.CallSipCallEvent.TRANSFER_END),Tt.updateActionConfigs(mt))),t===exports.WebsocketTypeEnum.SATISFACTION_EVALUATION&&(0===i?ae.emit(exports.CallSipCallEvent.SATISFACTION_EVALUATION_SUCCESS):ae.emit(exports.CallSipCallEvent.SATISFACTION_EVALUATION_FAILED,r)),t===exports.WebsocketTypeEnum.CONSULT_THREE_WAY&&(0!==i?ae.emit(exports.CallSipCallEvent.CONSULT_THREE_WAY_FAILED,r):0===i&&Tt.updateIsMeeting(!0)),t===exports.WebsocketTypeEnum.CONSULT_THREE_WAY_RESULT&&("success"===s.status?(Tt.updateDirection(exports.DirectionEnum.MEETING),Tt.updateDisplayText(exports.DisplayTextEnum.MEETING),Tt.updateActionConfigs(ft),ae.emit(exports.CallSipCallEvent.CONSULT_THREE_WAY_SUCCESS)):(ae.emit(exports.CallSipCallEvent.CONSULT_THREE_WAY_FAILED,{conf_name:s.conf_name}),Tt.updateIsMeeting(!1))),t===exports.WebsocketTypeEnum.TRANSFER_INCOMING_CALL&&(s.agent_no===St.agentInfo.agent_no?(Tt.updateDisplayText(exports.DisplayTextEnum.TRANSFERRING),ae.emit(exports.CallSipCallEvent.TRANSFER_PROGRESS),Tt.updateActionConfigs([]),Tt.updateTransferIsAnswer(!0)):(ae.emit(exports.CallSipCallEvent.TRANSFER_INCOMING_CALL,s),Tt.updateIsCalling(!0),Tt.updateDirection(exports.DirectionEnum.TRANSFER),Tt.updateDisplayText(exports.DisplayTextEnum.TRANSFER_INCOMING_CALL),Tt.updateActionConfigs(Bt),St.enableBrowserAlert&&Ks.show("📞 转接来电",`坐席 [${s.agent_no}] 正在转接...`,()=>{ae.emit(exports.EventName.NOTIFICATION_CLICK,{agent_mane:s.agent_no})}))),t===exports.WebsocketTypeEnum.TRANSFER_OFF_HOOK&&(St.sessionId=s.session_id,ae.emit(exports.CallSipCallEvent.TRANSFER_OFF_HOOK),Tt.updateTransferIsAnswer(!0),Tt.updateDisplayText(exports.DisplayTextEnum.CALLING),Tt.updateActionConfigs(Qt)),t===exports.WebsocketTypeEnum.TRANSFER_FAILED&&"failed"===s.status){ae.emit(exports.CallSipCallEvent.TRANSFER_FAILED,"未知原因");const A=Tt.get("direction");A===exports.DirectionEnum.OUTGOING?Tt.updateActionConfigs(It):A===exports.DirectionEnum.INCOMING&&Tt.updateActionConfigs(Qt)}0!==t&&vs.emit("ws-message",e)},this.ws.onclose=()=>{this.stopHeartbeat(),this.manualClose||setTimeout(()=>this.initWebSocket(),this.reconnectDelay)},this.ws.onerror=()=>{this.ws?.close()}}startHeartbeat(){const A=new Blob(["\n      let timer;\n      self.onmessage = function (e) {\n        if (e.data === 'start') {\n          timer = setInterval(() => {\n            self.postMessage('heartbeat');\n          }, 14000);\n        } else if (e.data === 'stop') {\n          clearInterval(timer);\n        }\n      };\n    "],{type:"application/javascript"}),e=URL.createObjectURL(A);this.heartbeatWorker=new Worker(e),this.heartbeatWorker.onmessage=()=>{this.sendMessage({type:0})},this.heartbeatWorker.postMessage("start")}stopHeartbeat(){this.heartbeatWorker&&(this.heartbeatWorker.postMessage("stop"),this.heartbeatWorker.terminate(),this.heartbeatWorker=null)}sendMessage(A){this.ws?.readyState===WebSocket.OPEN?this.ws.send(JSON.stringify(A)):console.warn("WebSocket 未连接，消息未发送")}close(){this.manualClose=!0,this.stopHeartbeat(),this.ws?.close()}static __internalClose(){Os&&(Os.close(),Os=null)}static __internalSend(A){if(!Os)throw new Error("WebSocket 尚未初始化");Os.sendMessage(A)}}class bs{constructor(A){this.sipClient=null,this.sipClient=A}roleMute(){const A=Tt.get("isCalling"),e=St.sessionId;if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));if(!e)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}))}holdCall(){this.roleMute();const A=Tt.get("isHold"),{sessionId:e}=St;if(!e)return;if(!Tt.get("actionConfigs").includes("hold"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿保持"}));if(A)throw new Error(JSON.stringify({code:1,msg:"当前已处于保持状态"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.CALL_HOLD,data:{session_id:e}})}unholdCall(){this.roleMute();const{isHold:A}=Tt.getState(),{sessionId:e}=St;if(!Tt.get("actionConfigs").includes("unhold"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿取消保持"}));if(e){if(!A)throw new Error(JSON.stringify({code:1,msg:"当前未处于保持状态"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.CALL_UNHOLD,data:{session_id:e}})}}sendDTMF(A){if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!Tt.get("actionConfigs").includes("dtmf"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿发送按键"}));const{isCalling:e}=Tt.getState();if(!e)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));this.sipClient.sendDTMF(A)}cancelCall(){if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!Tt.get("actionConfigs").includes("reject"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用拒接"}));const{isCalling:A,direction:e,outCallIsAnswer:t}=Tt.getState();if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));t||(e===exports.DirectionEnum.INCOMING?this.rejectInCall():e===exports.DirectionEnum.OUTGOING&&this.rejectOutCall())}async consultCall(A){this.roleMute();const{isCalling:e,outCallIsAnswer:t,consultIsAnswer:s,incomingIsAnswer:i}=Tt.getState(),r=St.sessionId;if(!Tt.get("actionConfigs").includes("consult"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用咨询"}));if(s)throw new Error(JSON.stringify({code:1,msg:"当前正在咨询"}));if(!(e||t||i))throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));if(!r)throw new Error(JSON.stringify({code:1,msg:"sessionId不存在"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.CONSULT_REQUEST,data:{session_id:r,consultation_agent_no:A}})}async answerCall(){if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));await this.sipClient.answerCall()}async rejectInCall(){if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));const{isCalling:A}=Tt.getState();if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));await this.sipClient.rejectInCall()}async makeCall(A){if(Tt.getState().isCalling)throw new Error(JSON.stringify({code:1,msg:"正在呼叫中，请勿重复点击"}));Tt.updateIsCalling(!0),Tt.updateDirection(exports.DirectionEnum.OUTGOING),Ns.__internalSend({type:exports.WebsocketTypeEnum.OUT_CALL,data:{customer_phone:A}})}async rejectOutCall(){const{isCalling:A}=Tt.getState();if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));await this.sipClient.rejectOutCall()}async hangup(){if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!Tt.get("isCalling"))throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));await this.sipClient.hangup()}mute(){this.roleMute();const A=Tt.get("actionConfigs"),e=Tt.get("isMuted"),t=St.sessionId;if(e)throw new Error(JSON.stringify({code:1,msg:"当前未处于静音状态"}));if(!A.includes("mute"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用静音"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.MUTE,data:{session_id:t}})}unmute(){this.roleMute();const A=Tt.get("actionConfigs"),e=Tt.get("isMuted"),t=St.sessionId;if(!e)throw new Error(JSON.stringify({code:1,msg:"当前未处于未静音状态"}));if(!A.includes("unmute"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用静音"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.UNMUTE,data:{session_id:t}})}consultTransfer(){this.roleMute();const A=Tt.get("consultIsAnswer"),e=St.sessionId;if(!Tt.get("actionConfigs").includes("consult_transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用咨询转移"}));if(!A)throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.CONSULT_TRANSFER,data:{session_id:e}})}satisfactionEvaluation(){this.roleMute();const A=St.sessionId;if(!Tt.get("actionConfigs").includes("satisfaction"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用满意度评价"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.SATISFACTION_EVALUATION,data:{session_id:A}})}startConference(){this.roleMute();if(!Tt.get("actionConfigs").includes("conference"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用三方会议"}));const A=St.sessionId;if(!Tt.get("consultIsAnswer"))throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.CONSULT_THREE_WAY,data:{session_id:A}})}consultRetrieve(){this.roleMute();if(!Tt.get("actionConfigs").includes("consult_retrieve"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿取回通话"}));const A=St.sessionId;if(!Tt.get("consultIsAnswer"))throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.CONSULT_RETURN_CALL,data:{session_id:A}})}async transferAgent(A){this.roleMute();if(!Tt.get("actionConfigs").includes("transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿转接"}));const{transferIsAnswer:e}=Tt.getState(),t=St.sessionId;if(e)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.TRANSFER,data:{session_id:t,transfer_type:0,transfer_dest:A}})}async transferOutline(A){this.roleMute();if(!Tt.get("actionConfigs").includes("transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿转接"}));if(!A)throw new Error(JSON.stringify({code:1,msg:"号码不能为空"}));if(!/^\d+$/.test(A))throw new Error(JSON.stringify({code:1,msg:"号码格式错误"}));const{transferIsAnswer:e}=Tt.getState(),t=St.sessionId;if(e)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));if(e)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.TRANSFER,data:{session_id:t,transfer_type:2,transfer_dest:A}})}}exports.default=class{#A=null;#e=new Us;#t;#s=null;#i=!1;#r;constructor(){clearInterval(this.#s),this.#s=setInterval(async()=>{const A=await this.#o();ds.updateRttObject(A)},2e3),Ks.requestMediaPermissions(),window.addEventListener("beforeunload",()=>{this.destroy()}),this.#r=Tt.subscribeKey("answerDevice",A=>{1===A&&this.initWebRtc()})}async initWebRtc(){const A=St.agentInfo.sip_account_list.find(A=>1===A.device_type);if(A){const e=A.sip_register_addr;this.#A=new ps({server:e.split(":")[0],user:A.sip_account,password:A.sip_password,webSocket:`wss://${e}`,callTimeout:3e4},this.#n),await this.#A.start()}}async init({actionNodeParams:A,url:e,appKey:t,appSecret:s,agentNo:i,enableBrowserAlert:r}){try{const{viewHtmlElement:o,rttHTML:n}=A||{},a=e||"https://aicc.yescloudy.com";cs=a,hs=t,ls=s;const V=ns(t,s);await this.#e._agentLogin(i);const{agent_no:c,current_answer_device:h,init_state:l}=St.agentInfo;l===exports.AgentStatus.IDLE?(Tt.updateActionConfigs(mt),St.stateObject={state:l,state_name:"空闲"}):l===exports.AgentStatus.BUSY&&(Tt.updateActionConfigs(Ct),St.stateObject={state:l,state_name:"忙碌"});let g="";const q=new URL(a).host;g=a.includes("https")?`wss://${q}`:`ws://${q}`,Ns.getInstance(`${g}/ccs-ws/api/v1/ws/call/${c}?Authorization=${V}`),Tt.updateAnswerDevice(h),1===h&&await this.initWebRtc(),this.#t=new bs(this.#A),A&&o&&(this.#i=!0,new Zs({container:o,rttHTML:n,statusParams:{state:exports.AgentStatus.IDLE,statusName:"空闲"}},this,this.#t)),St.enableBrowserAlert=r,r&&Ks.requestPermission()}catch(A){this.#i&&Fs("初始化失败"),console.log(A)}}#n=A=>{const{type:e,data:t}=A;ae.emit(e,t)};#a=A=>{};on(A,e){return ae.on(A,e),this}off(A,e){ae.off(A,e)}offAll(){ae.clearAllListeners()}async destroyRtc(){await(this.#A?.destroy())}destroy(){this.destroyRtc(),clearInterval(this.#s),vs.off("ws-message",this.#a),Ns.__internalClose(),this.offAll(),this.#r?.(),this.#A=null,this.#e=null,this.#i=!1}async#o(){return this.#A?this.#A.getNetworkStats():{}}get call_api(){const A=A=>(...e)=>{if(!this.#i)return A.apply(this,e);console.warn("当前未使用个人开发模式")};return{answerCall:A(()=>this.#t.answerCall()),makeCall:A(A=>this.#t.makeCall(A)),cancelCall:A(()=>this.#t.cancelCall()),hangup:A(()=>this.#t.hangup()),sendDTMF:A(A=>this.#t.sendDTMF(A)),holdCall:A(()=>this.#t.holdCall()),unholdCall:A(()=>this.#t.unholdCall()),consultCall:A(async A=>{try{await this.#t.consultCall(A)}catch(A){throw console.warn(A),A}}),consultRetrieve:A(()=>this.#t.consultRetrieve()),consultTransfer:A(()=>this.#t.consultTransfer()),mute:A(()=>this.#t.mute()),unmute:A(()=>this.#t.unmute()),satisfactionEvaluation:A(()=>this.#t.satisfactionEvaluation()),startConference:A(()=>this.#t.startConference()),transferAgent:A(A=>this.#t.transferAgent(A)),transferOutline:A(A=>this.#t.transferOutline(A))}}get agent_api(){const A=A=>(...e)=>{if(!this.#i)return A.apply(this,e);console.warn("当前未使用个人开发模式")};return{changeDevice:A(A=>this.#e.changeDevice(A)),changeState:A(A=>this.#e.changeState(A)),getIdleAgentList:A(A=>this.#e.getIdleAgentList(A)),getAgentState:A(A=>this.#e.getAgentState(A))}}getAgentData(){const{agent_no:A,agent_name:e,answer_devices:t,init_state:s,default_device:i}=St.agentInfo,{stateObject:r}=St,o={1:"软电话",2:"手机模式",3:"SIP话机"};return{agent_no:A,agent_name:e,init_state:s,default_device:i,answer_devices:(t||"").split(",").map(A=>({value:Number(A),label:o[Number(A)]})),stateObject:r}}};
+    `;gt(s,this.rttHTML)}}const vs=new class{constructor(){this.events={}}on(A,e){this.events[A]=this.events[A]||[],this.events[A].push(e)}off(A,e){this.events[A]=(this.events[A]||[]).filter(A=>A!==e)}emit(A,...e){(this.events[A]||[]).forEach(A=>A(...e))}};class Ks{static requestPermission(){"Notification"in window&&"default"===Notification.permission&&Notification.requestPermission()}static async requestMediaPermissions(){try{const A=await navigator.mediaDevices.enumerateDevices();if(A.some(A=>"audioinput"===A.kind&&""!==A.label))return console.log("已授权麦克风权限"),null;const e=await navigator.mediaDevices.getUserMedia({audio:!0});return console.log("获取音频权限成功"),e}catch(A){return console.warn("获取音频权限失败:",A),null}}static show(A,e,t){if("Notification"in window&&"granted"===Notification.permission){const s=new Notification(A,{body:e,tag:"xy-global-notification",renotify:!0});s.onclick=()=>{window.focus(),s.close(),t?.()},setTimeout(()=>s.close(),5e3)}}static async checkMediaPermissions(){try{return(await navigator.mediaDevices.enumerateDevices()).some(A=>"audioinput"===A.kind&&""!==A.label)}catch(A){return console.warn("无法检查设备权限:",A),!1}}}let Os=null;class Ns{constructor(A){this.url=A,this.ws=null,this.heartbeatWorker=null,this.reconnectDelay=3e3,this.manualClose=!1,this.apiClient=new Us,this.initWebSocket()}static getInstance(A){if(!Os){if(!A)throw new Error("WebSocket 尚未初始化");Os=new Ns(A)}return Os}stateIdleChange(){const{state:A}=St.stateObject;A!==exports.AgentStatus.IDLE&&this.apiClient._changeState({data:{state:exports.AgentStatus.IDLE,state_name:"空闲"}})}putAgentState(){St.sessionId="";const{post_call_process_time:A}=St.agentInfo,e=A||0;St.autoStateTimer&&(clearTimeout(St.autoStateTimer),St.autoStateTimer=null),e>0?St.autoStateTimer=setTimeout(()=>{St.autoStateTimer=null,this.stateIdleChange()},e):this.stateIdleChange()}initWebSocket(){this.ws=new WebSocket(this.url),this.ws.onopen=()=>{this.sendMessage({type:0}),this.startHeartbeat()},this.ws.onmessage=A=>{const e=JSON.parse(A.data),{type:t,data:s,code:i,msg:r}=e;if(0!==t&&console.warn(t),t===exports.WebsocketTypeEnum.OUT_CALL&&(0!==i?(Tt.reset(),ae.emit(exports.CallSipCallEvent.OUT_FAILED,r),this.stateIdleChange()):0===i&&ae.emit(exports.CallSipCallEvent.OUT_SUCCESS)),t===exports.WebsocketTypeEnum.AGENT_STATE){const{state:A,state_name:e}=s;St.stateObject={state:A,state_name:e},"振铃中"===e&&Tt.updateDisplayText(exports.DisplayTextEnum.AGENT_RINGING),ae.emit(exports.CallSipCallEvent.AGENT_STATE,{state:A,state_name:e})}if(t===exports.WebsocketTypeEnum.OUT_CALL_INCOMING_CALL&&(ae.emit(exports.CallSipCallEvent.OUT_INCOMING_CALL),St.sessionId=s.session_id,Tt.updateActionConfigs(Et)),t===exports.WebsocketTypeEnum.OUT_CALL_END&&(1===s.device_type&&s.agent_no===St.agentInfo.agent_no?(this.putAgentState(),Tt.reset(),ae.emit(exports.CallSipCallEvent.OUT_HANGUP,s),Tt.updateActionConfigs(mt)):2===s.device_type&&s.agent_no===St.agentInfo.agent_no?(Tt.reset(),ae.emit(exports.CallSipCallEvent.OUR_SIDE_CONSULT_HANGUP,s),this.putAgentState(),Tt.updateActionConfigs(mt)):2===s.device_type&&s.agent_no!==St.agentInfo.agent_no?(Tt.updateDisplayText(exports.DisplayTextEnum.CALLING),ae.emit(exports.CallSipCallEvent.OTHER_SIDE_CONSULT_HANGUP,s),Tt.updateActionConfigs(It)):3===s.device_type&&s.agent_no===St.agentInfo.agent_no?(this.putAgentState(),Tt.reset(),ae.emit(exports.CallSipCallEvent.THREE_WAY_OUR_SIDE_HANGUP),Tt.updateActionConfigs(mt)):4===s.device_type&&s.agent_no===St.agentInfo.agent_no&&(this.putAgentState(),Tt.reset(),ae.emit(exports.CallSipCallEvent.TRANSFER_END),Tt.updateActionConfigs(mt))),t===exports.WebsocketTypeEnum.OUT_CALL_RINGING&&1===s.type&&(ae.emit(exports.CallSipCallEvent.OUT_RINGING,s),Tt.updateDisplayText(exports.DisplayTextEnum.RINGING)),t===exports.WebsocketTypeEnum.OUT_CALL_ANSWER&&(ae.emit(exports.CallSipCallEvent.OUT_OFF_ANSWER,s),Tt.updateOutCallIsAnswer(!0),Tt.updateDisplayText(exports.DisplayTextEnum.CALLING),Tt.updateActionConfigs(It)),t===exports.WebsocketTypeEnum.CONSULT_RINGING&&(ae.emit(exports.CallSipCallEvent.CONSULT_RINGING),Tt.updateDisplayText(exports.DisplayTextEnum.AGENT_RINGING),Tt.updateActionConfigs([])),t===exports.WebsocketTypeEnum.CONSULT_ANSWER&&(ae.emit(exports.CallSipCallEvent.CONSULT_OFF_HOOK,s),Tt.updateConsultIsAnswer(!0),Tt.updateDisplayText(exports.DisplayTextEnum.CONSULTING),Tt.updateActionConfigs(Mt)),t===exports.WebsocketTypeEnum.CONSULT_FAIL&&(ae.emit(exports.CallSipCallEvent.CONSULT_FAILED,{custom_reason:s.custom_reason}),Tt.updateDisplayText(exports.DisplayTextEnum.CALLING),Tt.updateActionConfigs(It)),t===exports.WebsocketTypeEnum.CONSULT_CALL_IN&&(ae.emit(exports.CallSipCallEvent.CONSULT_INCOMING,s),Tt.updateIsCalling(!0),Tt.updateDirection(exports.DirectionEnum.CONSULT),Tt.updateDisplayText(exports.DisplayTextEnum.CONSULT_CALL_IN),Tt.updateActionConfigs(Bt),St.enableBrowserAlert&&Ks.show("📞 咨询来电",`坐席 [${s.agent_name}] 正在咨询...`,()=>{ae.emit(exports.EventName.NOTIFICATION_CLICK,{agent_mane:s.agent_name})})),t===exports.WebsocketTypeEnum.CONSULT_CALL_IN_SUCCESS&&(St.sessionId=s.session_id,ae.emit(exports.CallSipCallEvent.CONSULT_CALL_IN_SUCCESS),Tt.updateConsultIsAnswer(!0),Tt.updateDisplayText(exports.DisplayTextEnum.CALLING),Tt.updateActionConfigs(wt)),t===exports.WebsocketTypeEnum.CONSULT_RETURN_CALL_SUCCESS&&(ae.emit(exports.CallSipCallEvent.CONSULT_RETURN_CALL_SUCCESS),Tt.updateDisplayText(exports.DisplayTextEnum.CALLING),ae.emit(exports.CallSipCallEvent.OTHER_SIDE_CONSULT_HANGUP,s),Tt.updateActionConfigs(It)),t===exports.WebsocketTypeEnum.MUTE&&(0===i?(Tt.updateIsMuted(!0),ae.emit(exports.CallSipCallEvent.MUTE_SUCCESS),Tt.updateDisplayText(exports.DisplayTextEnum.MUTING)):ae.emit(exports.CallSipCallEvent.MUTE_FAILED,r)),t===exports.WebsocketTypeEnum.UNMUTE&&(0===i?(Tt.updateIsMuted(!1),ae.emit(exports.CallSipCallEvent.UNMUTE_SUCCESS),Tt.updateDisplayText(exports.DisplayTextEnum.CALLING)):ae.emit(exports.CallSipCallEvent.UNMUTE_FAILED,r)),t===exports.WebsocketTypeEnum.CALL_HOLD&&(0===i?(Tt.updateIsHold(!0),Tt.updateDisplayText(exports.DisplayTextEnum.HOLDING),ae.emit(exports.CallSipCallEvent.HOLD_SUCCESS)):ae.emit(exports.CallSipCallEvent.HOLD_FAILED,r)),t===exports.WebsocketTypeEnum.CALL_UNHOLD&&(0===i?(Tt.updateDisplayText(exports.DisplayTextEnum.CALLING),Tt.updateIsHold(!1),ae.emit(exports.CallSipCallEvent.UNHOLD_SUCCESS)):ae.emit(exports.CallSipCallEvent.UNHOLD_FAILED,r)),t===exports.WebsocketTypeEnum.CONSULT_TRANSFER&&(0===i?ae.emit(exports.CallSipCallEvent.CONSULT_TRANSFER_SUCCESS):ae.emit(exports.CallSipCallEvent.CONSULT_TRANSFER_FAILED,r)),t===exports.WebsocketTypeEnum.CONSULT_TRANSFER_FAILED&&ae.emit(exports.CallSipCallEvent.CONSULT_TRANSFER_FAILED,s.status),t===exports.WebsocketTypeEnum.CONSULT_TRANSFER_OFF_HOOK&&(Tt.updateDirection(exports.DirectionEnum.INCOMING),Tt.updateDisplayText(exports.DisplayTextEnum.CALLING),ae.emit(exports.CallSipCallEvent.CONSULT_TRANSFER_OFF_HOOK),Tt.updateActionConfigs(Qt),Tt.updateIncomingIsAnswer(!0),Tt.updateConsultIsAnswer(!1)),t===exports.WebsocketTypeEnum.INCOMING_CALL&&(St.sessionId=s.session_id,Tt.updateIsCalling(!0),Tt.updateDirection(exports.DirectionEnum.INCOMING),Tt.updateDisplayText(exports.DisplayTextEnum.INCOMING_CALL),ae.emit(exports.CallSipCallEvent.INCOMING_CALL,{customer_phone:s.customer_phone}),Tt.updateActionConfigs(Bt),St.enableBrowserAlert&&Ks.show("📞 客户来电",`客户 [${s.customer_phone}] 正在呼入...`,()=>{ae.emit(exports.EventName.NOTIFICATION_CLICK,{customer_phone:s.customer_phone})})),t===exports.WebsocketTypeEnum.INCOMING_CALL_OFF_HOOK&&(Tt.updateIncomingIsAnswer(!0),ae.emit(exports.CallSipCallEvent.INCOMING_CALL_OFF_HOOK),Tt.updateActionConfigs(Qt),Tt.updateDisplayText(exports.DisplayTextEnum.CALLING)),t===exports.WebsocketTypeEnum.INCOMING_CALL_END&&(1===s.device_type&&s.agent_no===St.agentInfo.agent_no?(this.putAgentState(),Tt.reset(),ae.emit(exports.CallSipCallEvent.INCOMING_CALL_END),Tt.updateActionConfigs(mt)):2===s.device_type&&s.agent_no===St.agentInfo.agent_no?(Tt.reset(),ae.emit(exports.CallSipCallEvent.OUR_SIDE_CONSULT_HANGUP,s),this.putAgentState(),Tt.updateActionConfigs(mt)):2===s.device_type&&s.agent_no!==St.agentInfo.agent_no?(Tt.updateDisplayText(exports.DisplayTextEnum.CALLING),ae.emit(exports.CallSipCallEvent.OTHER_SIDE_CONSULT_HANGUP,s),Tt.updateActionConfigs(It)):3===s.device_type&&s.agent_no===St.agentInfo.agent_no?(this.putAgentState(),Tt.reset(),ae.emit(exports.CallSipCallEvent.THREE_WAY_OUR_SIDE_HANGUP),Tt.updateActionConfigs(mt)):4===s.device_type&&s.agent_no===St.agentInfo.agent_no&&(this.putAgentState(),Tt.reset(),ae.emit(exports.CallSipCallEvent.TRANSFER_END),Tt.updateActionConfigs(mt))),t===exports.WebsocketTypeEnum.SATISFACTION_EVALUATION&&(0===i?ae.emit(exports.CallSipCallEvent.SATISFACTION_EVALUATION_SUCCESS):ae.emit(exports.CallSipCallEvent.SATISFACTION_EVALUATION_FAILED,r)),t===exports.WebsocketTypeEnum.CONSULT_THREE_WAY&&(0!==i?ae.emit(exports.CallSipCallEvent.CONSULT_THREE_WAY_FAILED,r):0===i&&Tt.updateIsMeeting(!0)),t===exports.WebsocketTypeEnum.CONSULT_THREE_WAY_RESULT&&("success"===s.status?(Tt.updateDirection(exports.DirectionEnum.MEETING),Tt.updateDisplayText(exports.DisplayTextEnum.MEETING),Tt.updateActionConfigs(ft),ae.emit(exports.CallSipCallEvent.CONSULT_THREE_WAY_SUCCESS)):(ae.emit(exports.CallSipCallEvent.CONSULT_THREE_WAY_FAILED,{conf_name:s.conf_name}),Tt.updateIsMeeting(!1))),t===exports.WebsocketTypeEnum.TRANSFER_INCOMING_CALL&&(s.agent_no===St.agentInfo.agent_no?(Tt.updateDisplayText(exports.DisplayTextEnum.TRANSFERRING),ae.emit(exports.CallSipCallEvent.TRANSFER_PROGRESS),Tt.updateActionConfigs([]),Tt.updateTransferIsAnswer(!0)):(ae.emit(exports.CallSipCallEvent.TRANSFER_INCOMING_CALL,s),Tt.updateIsCalling(!0),Tt.updateDirection(exports.DirectionEnum.TRANSFER),Tt.updateDisplayText(exports.DisplayTextEnum.TRANSFER_INCOMING_CALL),Tt.updateActionConfigs(Bt),St.enableBrowserAlert&&Ks.show("📞 转接来电",`坐席 [${s.agent_no}] 正在转接...`,()=>{ae.emit(exports.EventName.NOTIFICATION_CLICK,{agent_mane:s.agent_no})}))),t===exports.WebsocketTypeEnum.TRANSFER_OFF_HOOK&&(St.sessionId=s.session_id,ae.emit(exports.CallSipCallEvent.TRANSFER_OFF_HOOK),Tt.updateTransferIsAnswer(!0),Tt.updateDisplayText(exports.DisplayTextEnum.CALLING),Tt.updateActionConfigs(Qt)),t===exports.WebsocketTypeEnum.TRANSFER_FAILED&&"failed"===s.status){ae.emit(exports.CallSipCallEvent.TRANSFER_FAILED,"未知原因");const A=Tt.get("direction");A===exports.DirectionEnum.OUTGOING?Tt.updateActionConfigs(It):A===exports.DirectionEnum.INCOMING&&Tt.updateActionConfigs(Qt)}0!==t&&vs.emit("ws-message",e)},this.ws.onclose=()=>{this.stopHeartbeat(),this.manualClose||setTimeout(()=>this.initWebSocket(),this.reconnectDelay)},this.ws.onerror=()=>{this.ws?.close()}}startHeartbeat(){const A=new Blob(["\n      let timer;\n      self.onmessage = function (e) {\n        if (e.data === 'start') {\n          timer = setInterval(() => {\n            self.postMessage('heartbeat');\n          }, 14000);\n        } else if (e.data === 'stop') {\n          clearInterval(timer);\n        }\n      };\n    "],{type:"application/javascript"}),e=URL.createObjectURL(A);this.heartbeatWorker=new Worker(e),this.heartbeatWorker.onmessage=()=>{this.sendMessage({type:0})},this.heartbeatWorker.postMessage("start")}stopHeartbeat(){this.heartbeatWorker&&(this.heartbeatWorker.postMessage("stop"),this.heartbeatWorker.terminate(),this.heartbeatWorker=null)}sendMessage(A){this.ws?.readyState===WebSocket.OPEN?this.ws.send(JSON.stringify(A)):console.warn("WebSocket 未连接，消息未发送")}close(){this.manualClose=!0,this.stopHeartbeat(),this.ws?.close()}static __internalClose(){Os&&(Os.close(),Os=null)}static __internalSend(A){if(!Os)throw new Error("WebSocket 尚未初始化");Os.sendMessage(A)}}class bs{constructor(A){this.sipClient=null,this.sipClient=A}roleMute(){const A=Tt.get("isCalling"),e=St.sessionId;if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));if(!e)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}))}holdCall(){this.roleMute();const A=Tt.get("isHold"),{sessionId:e}=St;if(!e)return;if(!Tt.get("actionConfigs").includes("hold"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿保持"}));if(A)throw new Error(JSON.stringify({code:1,msg:"当前已处于保持状态"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.CALL_HOLD,data:{session_id:e}})}unholdCall(){this.roleMute();const{isHold:A}=Tt.getState(),{sessionId:e}=St;if(!Tt.get("actionConfigs").includes("unhold"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿取消保持"}));if(e){if(!A)throw new Error(JSON.stringify({code:1,msg:"当前未处于保持状态"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.CALL_UNHOLD,data:{session_id:e}})}}sendDTMF(A){if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!Tt.get("actionConfigs").includes("dtmf"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿发送按键"}));const{isCalling:e}=Tt.getState();if(!e)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));this.sipClient.sendDTMF(A)}cancelCall(){if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!Tt.get("actionConfigs").includes("reject"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用拒接"}));const{isCalling:A,direction:e,outCallIsAnswer:t}=Tt.getState();if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));t||(e===exports.DirectionEnum.INCOMING?this.rejectInCall():e===exports.DirectionEnum.OUTGOING&&this.rejectOutCall())}async consultCall(A){this.roleMute();const{isCalling:e,outCallIsAnswer:t,consultIsAnswer:s,incomingIsAnswer:i}=Tt.getState(),r=St.sessionId;if(!Tt.get("actionConfigs").includes("consult"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用咨询"}));if(s)throw new Error(JSON.stringify({code:1,msg:"当前正在咨询"}));if(!(e||t||i))throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));if(!r)throw new Error(JSON.stringify({code:1,msg:"sessionId不存在"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.CONSULT_REQUEST,data:{session_id:r,consultation_agent_no:A}})}async answerCall(){if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));await this.sipClient.answerCall()}async rejectInCall(){if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));const{isCalling:A}=Tt.getState();if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));await this.sipClient.rejectInCall()}async makeCall(A){if(Tt.getState().isCalling)throw new Error(JSON.stringify({code:1,msg:"正在呼叫中，请勿重复点击"}));Tt.updateIsCalling(!0),Tt.updateDirection(exports.DirectionEnum.OUTGOING),Ns.__internalSend({type:exports.WebsocketTypeEnum.OUT_CALL,data:{customer_phone:A}})}async rejectOutCall(){const{isCalling:A}=Tt.getState();if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));await this.sipClient.rejectOutCall()}async hangup(){if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!Tt.get("isCalling"))throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));await this.sipClient.hangup()}mute(){this.roleMute();const A=Tt.get("actionConfigs"),e=Tt.get("isMuted"),t=St.sessionId;if(e)throw new Error(JSON.stringify({code:1,msg:"当前未处于静音状态"}));if(!A.includes("mute"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用静音"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.MUTE,data:{session_id:t}})}unmute(){this.roleMute();const A=Tt.get("actionConfigs"),e=Tt.get("isMuted"),t=St.sessionId;if(!e)throw new Error(JSON.stringify({code:1,msg:"当前未处于未静音状态"}));if(!A.includes("unmute"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用静音"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.UNMUTE,data:{session_id:t}})}consultTransfer(){this.roleMute();const A=Tt.get("consultIsAnswer"),e=St.sessionId;if(!Tt.get("actionConfigs").includes("consult_transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用咨询转移"}));if(!A)throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.CONSULT_TRANSFER,data:{session_id:e}})}satisfactionEvaluation(){this.roleMute();const A=St.sessionId;if(!Tt.get("actionConfigs").includes("satisfaction"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用满意度评价"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.SATISFACTION_EVALUATION,data:{session_id:A}})}startConference(){this.roleMute();if(!Tt.get("actionConfigs").includes("conference"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用三方会议"}));const A=St.sessionId;if(!Tt.get("consultIsAnswer"))throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.CONSULT_THREE_WAY,data:{session_id:A}})}consultRetrieve(){this.roleMute();if(!Tt.get("actionConfigs").includes("consult_retrieve"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿取回通话"}));const A=St.sessionId;if(!Tt.get("consultIsAnswer"))throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.CONSULT_RETURN_CALL,data:{session_id:A}})}async transferAgent(A){this.roleMute();if(!Tt.get("actionConfigs").includes("transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿转接"}));const{transferIsAnswer:e}=Tt.getState(),t=St.sessionId;if(e)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.TRANSFER,data:{session_id:t,transfer_type:0,transfer_dest:A}})}async transferOutline(A){this.roleMute();if(!Tt.get("actionConfigs").includes("transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿转接"}));if(!A)throw new Error(JSON.stringify({code:1,msg:"号码不能为空"}));if(!/^\d+$/.test(A))throw new Error(JSON.stringify({code:1,msg:"号码格式错误"}));const{transferIsAnswer:e}=Tt.getState(),t=St.sessionId;if(e)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));if(e)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));Ns.__internalSend({type:exports.WebsocketTypeEnum.TRANSFER,data:{session_id:t,transfer_type:2,transfer_dest:A}})}}exports.default=class{#A=null;#e=new Us;#t;#s=null;#i=!1;#r;constructor(){clearInterval(this.#s),this.#s=setInterval(async()=>{const A=await this.#o();ds.updateRttObject(A)},2e3),Ks.requestMediaPermissions(),window.addEventListener("beforeunload",()=>{this.destroy()}),this.#r=Tt.subscribeKey("answerDevice",A=>{1===A&&this.initWebRtc()})}async initWebRtc(){const A=St.agentInfo.sip_account_list.find(A=>1===A.device_type);if(A){const e=A.sip_register_addr;this.#A=new ps({server:e.split(":")[0],user:A.sip_account,password:A.sip_password,webSocket:`wss://${e}`,callTimeout:3e4},this.#n),await this.#A.start()}}async init({actionNodeParams:A,url:e,appKey:t,appSecret:s,agentNo:i,enableBrowserAlert:r}){try{const{viewHtmlElement:o,rttHTML:n}=A||{},a=e||"https://aicc.yescloudy.com";cs=a,hs=t,ls=s;const V=ns(t,s);await this.#e._agentLogin(i);const{agent_no:c,current_answer_device:h,init_state:l}=St.agentInfo;l===exports.AgentStatus.IDLE?(Tt.updateActionConfigs(mt),St.stateObject={state:l,state_name:"空闲"}):l===exports.AgentStatus.BUSY&&(Tt.updateActionConfigs(Ct),St.stateObject={state:l,state_name:"忙碌"});let g="";const q=new URL(a).host;g=a.includes("https")?`wss://${q}`:`ws://${q}`,Ns.getInstance(`${g}/ccs-ws/api/v1/ws/call/${c}?Authorization=${V}`),Tt.updateAnswerDevice(h),1===h&&await this.initWebRtc(),this.#t=new bs(this.#A),A&&o&&(this.#i=!0,new Zs({container:o,rttHTML:n,statusParams:{state:exports.AgentStatus.IDLE,statusName:"空闲"}},this,this.#t)),St.enableBrowserAlert=r,r&&Ks.requestPermission()}catch(A){this.#i&&Fs("初始化失败"),console.log(A)}}#n=A=>{const{type:e,data:t}=A;ae.emit(e,t)};#a=A=>{};on(A,e){return ae.on(A,e),this}off(A,e){ae.off(A,e)}offAll(){ae.clearAllListeners()}async destroyRtc(){await(this.#A?.destroy())}destroy(){this.destroyRtc(),clearInterval(this.#s),vs.off("ws-message",this.#a),Ns.__internalClose(),this.offAll(),this.#r?.(),this.#A=null,this.#e=null,this.#i=!1}async#o(){return this.#A?this.#A.getNetworkStats():{}}get call_api(){const A=A=>(...e)=>{if(!this.#i)return A.apply(this,e);console.warn("当前未使用个人开发模式")};return{answerCall:A(()=>this.#t.answerCall()),makeCall:A(A=>this.#t.makeCall(A)),cancelCall:A(()=>this.#t.cancelCall()),hangup:A(()=>this.#t.hangup()),sendDTMF:A(A=>this.#t.sendDTMF(A)),holdCall:A(()=>this.#t.holdCall()),unholdCall:A(()=>this.#t.unholdCall()),consultCall:A(async A=>{try{await this.#t.consultCall(A)}catch(A){throw console.warn(A),A}}),consultRetrieve:A(()=>this.#t.consultRetrieve()),consultTransfer:A(()=>this.#t.consultTransfer()),mute:A(()=>this.#t.mute()),unmute:A(()=>this.#t.unmute()),satisfactionEvaluation:A(()=>this.#t.satisfactionEvaluation()),startConference:A(()=>this.#t.startConference()),transferAgent:A(A=>this.#t.transferAgent(A)),transferOutline:A(A=>this.#t.transferOutline(A))}}get agent_api(){const A=A=>(...e)=>{if(!this.#i)return A.apply(this,e);console.warn("当前未使用个人开发模式")};return{changeDevice:A(A=>this.#e.changeDevice(A)),changeState:A(A=>this.#e.changeState(A)),getIdleAgentList:A(A=>this.#e.getIdleAgentList(A)),getAgentState:A(A=>this.#e.getAgentState(A))}}getAgentData(){const{agent_no:A,agent_name:e,answer_devices:t,init_state:s,default_device:i}=St.agentInfo,{stateObject:r}=St,o={1:"软电话",2:"手机模式",3:"SIP话机"};return{agent_no:A,agent_name:e,init_state:s,default_device:i,answer_devices:(t||"").split(",").map(A=>({value:Number(A),label:o[Number(A)]})),stateObject:r}}};

package/dist/ysyt-agent-sdk.esm.js

@@ -873,4 +873,4 @@ const ms=A=>(e,t)=>{void 0!==t?t.addInitializer(()=>{customElements.define(A,e)}
               `:""}
         </div>
       </my-popover>
-    `;gt(s,this.rttHTML)}}const xs=new class{constructor(){this.events={}}on(A,e){this.events[A]=this.events[A]||[],this.events[A].push(e)}off(A,e){this.events[A]=(this.events[A]||[]).filter(A=>A!==e)}emit(A,...e){(this.events[A]||[]).forEach(A=>A(...e))}};class Ks{static requestPermission(){"Notification"in window&&"default"===Notification.permission&&Notification.requestPermission()}static async requestMediaPermissions(){try{const A=await navigator.mediaDevices.enumerateDevices();if(A.some(A=>"audioinput"===A.kind&&""!==A.label))return console.log("已授权麦克风权限"),null;const e=await navigator.mediaDevices.getUserMedia({audio:!0});return console.log("获取音频权限成功"),e}catch(A){return console.warn("获取音频权限失败:",A),null}}static show(A,e,t){if("Notification"in window&&"granted"===Notification.permission){const s=new Notification(A,{body:e,tag:"xy-global-notification",renotify:!0});s.onclick=()=>{window.focus(),s.close(),t?.()},setTimeout(()=>s.close(),5e3)}}static async checkMediaPermissions(){try{return(await navigator.mediaDevices.enumerateDevices()).some(A=>"audioinput"===A.kind&&""!==A.label)}catch(A){return console.warn("无法检查设备权限:",A),!1}}}let Os=null;class Ns{constructor(A){this.url=A,this.ws=null,this.heartbeatWorker=null,this.reconnectDelay=3e3,this.manualClose=!1,this.apiClient=new Us,this.initWebSocket()}static getInstance(A){if(!Os){if(!A)throw new Error("WebSocket 尚未初始化");Os=new Ns(A)}return Os}stateIdleChange(){const{state:A}=St.stateObject;A!==Ae.IDLE&&this.apiClient._changeState({data:{state:Ae.IDLE,state_name:"空闲"}})}putAgentState(){St.sessionId="";const{post_call_process_time:A}=St.agentInfo,e=A||0;St.autoStateTimer&&(clearTimeout(St.autoStateTimer),St.autoStateTimer=null),e>0?St.autoStateTimer=setTimeout(()=>{St.autoStateTimer=null,this.stateIdleChange()},e):this.stateIdleChange()}initWebSocket(){this.ws=new WebSocket(this.url),this.ws.onopen=()=>{this.sendMessage({type:0}),this.startHeartbeat()},this.ws.onmessage=A=>{const e=JSON.parse(A.data),{type:t,data:s,code:i,msg:r}=e;if(0!==t&&console.warn(t),t===ie.OUT_CALL&&(0!==i?(Tt.reset(),ae.emit(se.OUT_FAILED,r),this.stateIdleChange()):0===i&&ae.emit(se.OUT_SUCCESS)),t===ie.AGENT_STATE){const{state:A,state_name:e}=s;St.stateObject={state:A,state_name:e},"振铃中"===e&&Tt.updateDisplayText(oe.AGENT_RINGING),ae.emit(se.AGENT_STATE,{state:A,state_name:e})}if(t===ie.OUT_CALL_INCOMING_CALL&&(ae.emit(se.OUT_INCOMING_CALL),St.sessionId=s.session_id,Tt.updateActionConfigs(Et)),t===ie.OUT_CALL_END&&(Tt.updateDisplayText(""),1===s.device_type&&s.agent_no===St.agentInfo.agent_no?(this.putAgentState(),Tt.reset(),ae.emit(se.OUT_HANGUP,s),Tt.updateActionConfigs(mt)):2===s.device_type&&s.agent_no===St.agentInfo.agent_no?(Tt.reset(),ae.emit(se.OUR_SIDE_CONSULT_HANGUP,s),this.putAgentState(),Tt.updateActionConfigs(mt)):2===s.device_type&&s.agent_no!==St.agentInfo.agent_no?(Tt.updateDisplayText(oe.CALLING),ae.emit(se.OTHER_SIDE_CONSULT_HANGUP,s),Tt.updateActionConfigs(It)):3===s.device_type&&s.agent_no===St.agentInfo.agent_no?(this.putAgentState(),Tt.reset(),ae.emit(se.THREE_WAY_OUR_SIDE_HANGUP),Tt.updateActionConfigs(mt)):4===s.device_type&&s.agent_no===St.agentInfo.agent_no&&(this.putAgentState(),Tt.reset(),ae.emit(se.TRANSFER_END),Tt.updateActionConfigs(mt))),t===ie.OUT_CALL_RINGING&&1===s.type&&(ae.emit(se.OUT_RINGING,s),Tt.updateDisplayText(oe.RINGING)),t===ie.OUT_CALL_ANSWER&&(ae.emit(se.OUT_OFF_ANSWER,s),Tt.updateOutCallIsAnswer(!0),Tt.updateDisplayText(oe.CALLING),Tt.updateActionConfigs(It)),t===ie.CONSULT_RINGING&&(ae.emit(se.CONSULT_RINGING),Tt.updateDisplayText(oe.AGENT_RINGING),Tt.updateActionConfigs([])),t===ie.CONSULT_ANSWER&&(ae.emit(se.CONSULT_OFF_HOOK,s),Tt.updateConsultIsAnswer(!0),Tt.updateDisplayText(oe.CONSULTING),Tt.updateActionConfigs(Mt)),t===ie.CONSULT_FAIL&&(ae.emit(se.CONSULT_FAILED,{custom_reason:s.custom_reason}),Tt.updateDisplayText(oe.CALLING),Tt.updateActionConfigs(It)),t===ie.CONSULT_CALL_IN&&(ae.emit(se.CONSULT_INCOMING,s),Tt.updateIsCalling(!0),Tt.updateDirection(ee.CONSULT),Tt.updateDisplayText(oe.CONSULT_CALL_IN),Tt.updateActionConfigs(Bt),St.enableBrowserAlert&&Ks.show("📞 咨询来电",`坐席 [${s.agent_name}] 正在咨询...`,()=>{ae.emit(re.NOTIFICATION_CLICK,{agent_mane:s.agent_name})})),t===ie.CONSULT_CALL_IN_SUCCESS&&(St.sessionId=s.session_id,ae.emit(se.CONSULT_CALL_IN_SUCCESS),Tt.updateConsultIsAnswer(!0),Tt.updateDisplayText(oe.CALLING),Tt.updateActionConfigs(wt)),t===ie.CONSULT_RETURN_CALL_SUCCESS&&(ae.emit(se.CONSULT_RETURN_CALL_SUCCESS),Tt.updateDisplayText(oe.CALLING),ae.emit(se.OTHER_SIDE_CONSULT_HANGUP,s),Tt.updateActionConfigs(It)),t===ie.MUTE&&(0===i?(Tt.updateIsMuted(!0),ae.emit(se.MUTE_SUCCESS),Tt.updateDisplayText(oe.MUTING)):ae.emit(se.MUTE_FAILED,r)),t===ie.UNMUTE&&(0===i?(Tt.updateIsMuted(!1),ae.emit(se.UNMUTE_SUCCESS),Tt.updateDisplayText(oe.CALLING)):ae.emit(se.UNMUTE_FAILED,r)),t===ie.CALL_HOLD&&(0===i?(Tt.updateIsHold(!0),Tt.updateDisplayText(oe.HOLDING),ae.emit(se.HOLD_SUCCESS)):ae.emit(se.HOLD_FAILED,r)),t===ie.CALL_UNHOLD&&(0===i?(Tt.updateDisplayText(oe.CALLING),Tt.updateIsHold(!1),ae.emit(se.UNHOLD_SUCCESS)):ae.emit(se.UNHOLD_FAILED,r)),t===ie.CONSULT_TRANSFER&&(0===i?ae.emit(se.CONSULT_TRANSFER_SUCCESS):ae.emit(se.CONSULT_TRANSFER_FAILED,r)),t===ie.CONSULT_TRANSFER_FAILED&&ae.emit(se.CONSULT_TRANSFER_FAILED,s.status),t===ie.CONSULT_TRANSFER_OFF_HOOK&&(Tt.updateDirection(ee.INCOMING),Tt.updateDisplayText(oe.CALLING),ae.emit(se.CONSULT_TRANSFER_OFF_HOOK),Tt.updateActionConfigs(Qt),Tt.updateIncomingIsAnswer(!0),Tt.updateConsultIsAnswer(!1)),t===ie.INCOMING_CALL&&(St.sessionId=s.session_id,Tt.updateIsCalling(!0),Tt.updateDirection(ee.INCOMING),Tt.updateDisplayText(oe.INCOMING_CALL),ae.emit(se.INCOMING_CALL,{customer_phone:s.customer_phone}),Tt.updateActionConfigs(Bt),St.enableBrowserAlert&&Ks.show("📞 客户来电",`客户 [${s.customer_phone}] 正在呼入...`,()=>{ae.emit(re.NOTIFICATION_CLICK,{customer_phone:s.customer_phone})})),t===ie.INCOMING_CALL_OFF_HOOK&&(Tt.updateIncomingIsAnswer(!0),ae.emit(se.INCOMING_CALL_OFF_HOOK),Tt.updateActionConfigs(Qt),Tt.updateDisplayText(oe.CALLING)),t===ie.INCOMING_CALL_END&&(Tt.updateDisplayText(""),1===s.device_type&&s.agent_no===St.agentInfo.agent_no?(this.putAgentState(),Tt.reset(),ae.emit(se.INCOMING_CALL_END),Tt.updateActionConfigs(mt)):2===s.device_type&&s.agent_no===St.agentInfo.agent_no?(Tt.reset(),ae.emit(se.OUR_SIDE_CONSULT_HANGUP,s),this.putAgentState(),Tt.updateActionConfigs(mt)):2===s.device_type&&s.agent_no!==St.agentInfo.agent_no?(Tt.updateDisplayText(oe.CALLING),ae.emit(se.OTHER_SIDE_CONSULT_HANGUP,s),Tt.updateActionConfigs(It)):3===s.device_type&&s.agent_no===St.agentInfo.agent_no?(this.putAgentState(),Tt.reset(),ae.emit(se.THREE_WAY_OUR_SIDE_HANGUP),Tt.updateActionConfigs(mt)):4===s.device_type&&s.agent_no===St.agentInfo.agent_no&&(this.putAgentState(),Tt.reset(),ae.emit(se.TRANSFER_END),Tt.updateActionConfigs(mt))),t===ie.SATISFACTION_EVALUATION&&(0===i?ae.emit(se.SATISFACTION_EVALUATION_SUCCESS):ae.emit(se.SATISFACTION_EVALUATION_FAILED,r)),t===ie.CONSULT_THREE_WAY&&(0!==i?ae.emit(se.CONSULT_THREE_WAY_FAILED,r):0===i&&Tt.updateIsMeeting(!0)),t===ie.CONSULT_THREE_WAY_RESULT&&("success"===s.status?(Tt.updateDirection(ee.MEETING),Tt.updateDisplayText(oe.MEETING),Tt.updateActionConfigs(ft),ae.emit(se.CONSULT_THREE_WAY_SUCCESS)):(ae.emit(se.CONSULT_THREE_WAY_FAILED,{conf_name:s.conf_name}),Tt.updateIsMeeting(!1))),t===ie.TRANSFER_INCOMING_CALL&&(s.agent_no===St.agentInfo.agent_no?(Tt.updateDisplayText(oe.TRANSFERRING),ae.emit(se.TRANSFER_PROGRESS),Tt.updateActionConfigs([]),Tt.updateTransferIsAnswer(!0)):(ae.emit(se.TRANSFER_INCOMING_CALL,s),Tt.updateIsCalling(!0),Tt.updateDirection(ee.TRANSFER),Tt.updateDisplayText(oe.TRANSFER_INCOMING_CALL),Tt.updateActionConfigs(Bt),St.enableBrowserAlert&&Ks.show("📞 转接来电",`坐席 [${s.agent_no}] 正在转接...`,()=>{ae.emit(re.NOTIFICATION_CLICK,{agent_mane:s.agent_no})}))),t===ie.TRANSFER_OFF_HOOK&&(St.sessionId=s.session_id,ae.emit(se.TRANSFER_OFF_HOOK),Tt.updateTransferIsAnswer(!0),Tt.updateDisplayText(oe.CALLING),Tt.updateActionConfigs(Qt)),t===ie.TRANSFER_FAILED&&"failed"===s.status){ae.emit(se.TRANSFER_FAILED,"未知原因");const A=Tt.get("direction");A===ee.OUTGOING?Tt.updateActionConfigs(It):A===ee.INCOMING&&Tt.updateActionConfigs(Qt)}0!==t&&xs.emit("ws-message",e)},this.ws.onclose=()=>{this.stopHeartbeat(),this.manualClose||setTimeout(()=>this.initWebSocket(),this.reconnectDelay)},this.ws.onerror=()=>{this.ws?.close()}}startHeartbeat(){const A=new Blob(["\n      let timer;\n      self.onmessage = function (e) {\n        if (e.data === 'start') {\n          timer = setInterval(() => {\n            self.postMessage('heartbeat');\n          }, 14000);\n        } else if (e.data === 'stop') {\n          clearInterval(timer);\n        }\n      };\n    "],{type:"application/javascript"}),e=URL.createObjectURL(A);this.heartbeatWorker=new Worker(e),this.heartbeatWorker.onmessage=()=>{this.sendMessage({type:0})},this.heartbeatWorker.postMessage("start")}stopHeartbeat(){this.heartbeatWorker&&(this.heartbeatWorker.postMessage("stop"),this.heartbeatWorker.terminate(),this.heartbeatWorker=null)}sendMessage(A){this.ws?.readyState===WebSocket.OPEN?this.ws.send(JSON.stringify(A)):console.warn("WebSocket 未连接，消息未发送")}close(){this.manualClose=!0,this.stopHeartbeat(),this.ws?.close()}static __internalClose(){Os&&(Os.close(),Os=null)}static __internalSend(A){if(!Os)throw new Error("WebSocket 尚未初始化");Os.sendMessage(A)}}class Js{constructor(A){this.sipClient=null,this.sipClient=A}roleMute(){const A=Tt.get("isCalling"),e=St.sessionId;if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));if(!e)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}))}holdCall(){this.roleMute();const A=Tt.get("isHold"),{sessionId:e}=St;if(!e)return;if(!Tt.get("actionConfigs").includes("hold"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿保持"}));if(A)throw new Error(JSON.stringify({code:1,msg:"当前已处于保持状态"}));Ns.__internalSend({type:ie.CALL_HOLD,data:{session_id:e}})}unholdCall(){this.roleMute();const{isHold:A}=Tt.getState(),{sessionId:e}=St;if(!Tt.get("actionConfigs").includes("unhold"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿取消保持"}));if(e){if(!A)throw new Error(JSON.stringify({code:1,msg:"当前未处于保持状态"}));Ns.__internalSend({type:ie.CALL_UNHOLD,data:{session_id:e}})}}sendDTMF(A){if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!Tt.get("actionConfigs").includes("dtmf"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿发送按键"}));const{isCalling:e}=Tt.getState();if(!e)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));this.sipClient.sendDTMF(A)}cancelCall(){if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!Tt.get("actionConfigs").includes("reject"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用拒接"}));const{isCalling:A,direction:e,outCallIsAnswer:t}=Tt.getState();if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));t||(e===ee.INCOMING?this.rejectInCall():e===ee.OUTGOING&&this.rejectOutCall())}async consultCall(A){this.roleMute();const{isCalling:e,outCallIsAnswer:t,consultIsAnswer:s,incomingIsAnswer:i}=Tt.getState(),r=St.sessionId;if(!Tt.get("actionConfigs").includes("consult"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用咨询"}));if(s)throw new Error(JSON.stringify({code:1,msg:"当前正在咨询"}));if(!(e||t||i))throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));if(!r)throw new Error(JSON.stringify({code:1,msg:"sessionId不存在"}));Ns.__internalSend({type:ie.CONSULT_REQUEST,data:{session_id:r,consultation_agent_no:A}})}async answerCall(){if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));await this.sipClient.answerCall()}async rejectInCall(){if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));const{isCalling:A}=Tt.getState();if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));await this.sipClient.rejectInCall()}async makeCall(A){if(Tt.getState().isCalling)throw new Error(JSON.stringify({code:1,msg:"正在呼叫中，请勿重复点击"}));Tt.updateIsCalling(!0),Tt.updateDirection(ee.OUTGOING),Ns.__internalSend({type:ie.OUT_CALL,data:{customer_phone:A}})}async rejectOutCall(){const{isCalling:A}=Tt.getState();if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));await this.sipClient.rejectOutCall()}async hangup(){if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!Tt.get("isCalling"))throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));await this.sipClient.hangup()}mute(){this.roleMute();const A=Tt.get("actionConfigs"),e=Tt.get("isMuted"),t=St.sessionId;if(e)throw new Error(JSON.stringify({code:1,msg:"当前未处于静音状态"}));if(!A.includes("mute"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用静音"}));Ns.__internalSend({type:ie.MUTE,data:{session_id:t}})}unmute(){this.roleMute();const A=Tt.get("actionConfigs"),e=Tt.get("isMuted"),t=St.sessionId;if(!e)throw new Error(JSON.stringify({code:1,msg:"当前未处于未静音状态"}));if(!A.includes("unmute"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用静音"}));Ns.__internalSend({type:ie.UNMUTE,data:{session_id:t}})}consultTransfer(){this.roleMute();const A=Tt.get("consultIsAnswer"),e=St.sessionId;if(!Tt.get("actionConfigs").includes("consult_transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用咨询转移"}));if(!A)throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ns.__internalSend({type:ie.CONSULT_TRANSFER,data:{session_id:e}})}satisfactionEvaluation(){this.roleMute();const A=St.sessionId;if(!Tt.get("actionConfigs").includes("satisfaction"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用满意度评价"}));Ns.__internalSend({type:ie.SATISFACTION_EVALUATION,data:{session_id:A}})}startConference(){this.roleMute();if(!Tt.get("actionConfigs").includes("conference"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用三方会议"}));const A=St.sessionId;if(!Tt.get("consultIsAnswer"))throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ns.__internalSend({type:ie.CONSULT_THREE_WAY,data:{session_id:A}})}consultRetrieve(){this.roleMute();if(!Tt.get("actionConfigs").includes("consult_retrieve"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿取回通话"}));const A=St.sessionId;if(!Tt.get("consultIsAnswer"))throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ns.__internalSend({type:ie.CONSULT_RETURN_CALL,data:{session_id:A}})}async transferAgent(A){this.roleMute();if(!Tt.get("actionConfigs").includes("transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿转接"}));const{transferIsAnswer:e}=Tt.getState(),t=St.sessionId;if(e)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));Ns.__internalSend({type:ie.TRANSFER,data:{session_id:t,transfer_type:0,transfer_dest:A}})}async transferOutline(A){this.roleMute();if(!Tt.get("actionConfigs").includes("transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿转接"}));if(!A)throw new Error(JSON.stringify({code:1,msg:"号码不能为空"}));if(!/^\d+$/.test(A))throw new Error(JSON.stringify({code:1,msg:"号码格式错误"}));const{transferIsAnswer:e}=Tt.getState(),t=St.sessionId;if(e)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));if(e)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));Ns.__internalSend({type:ie.TRANSFER,data:{session_id:t,transfer_type:2,transfer_dest:A}})}}class bs{#A=null;#e=new Us;#t;#s=null;#i=!1;#r;constructor(){clearInterval(this.#s),this.#s=setInterval(async()=>{const A=await this.#o();ds.updateRttObject(A)},2e3),Ks.requestMediaPermissions(),window.addEventListener("beforeunload",()=>{this.destroy()}),this.#r=Tt.subscribeKey("answerDevice",A=>{1===A&&this.initWebRtc()})}async initWebRtc(){const A=St.agentInfo.sip_account_list.find(A=>1===A.device_type);if(A){const e=A.sip_register_addr;this.#A=new us({server:e.split(":")[0],user:A.sip_account,password:A.sip_password,webSocket:`wss://${e}`,callTimeout:3e4},this.#n),await this.#A.start()}}async init({actionNodeParams:A,url:e,appKey:t,appSecret:s,agentNo:i,enableBrowserAlert:r}){try{const{viewHtmlElement:o,rttHTML:n}=A||{},a=e||"https://aicc.yescloudy.com";cs=a,hs=t,ls=s;const V=ns(t,s);await this.#e._agentLogin(i);const{agent_no:c,current_answer_device:h,init_state:l}=St.agentInfo;l===Ae.IDLE?(Tt.updateActionConfigs(mt),St.stateObject={state:l,state_name:"空闲"}):l===Ae.BUSY&&(Tt.updateActionConfigs(Ct),St.stateObject={state:l,state_name:"忙碌"});let g="";const q=new URL(a).host;g=a.includes("https")?`wss://${q}`:`ws://${q}`,Ns.getInstance(`${g}/ccs-ws/api/v1/ws/call/${c}?Authorization=${V}`),Tt.updateAnswerDevice(h),1===h&&await this.initWebRtc(),this.#t=new Js(this.#A),A&&o&&(this.#i=!0,new vs({container:o,rttHTML:n,statusParams:{state:Ae.IDLE,statusName:"空闲"}},this,this.#t)),St.enableBrowserAlert=r,r&&Ks.requestPermission()}catch(A){this.#i&&Fs("初始化失败"),console.log(A)}}#n=A=>{const{type:e,data:t}=A;ae.emit(e,t)};#a=A=>{};on(A,e){return ae.on(A,e),this}off(A,e){ae.off(A,e)}offAll(){ae.clearAllListeners()}async destroyRtc(){await(this.#A?.destroy())}destroy(){this.destroyRtc(),clearInterval(this.#s),xs.off("ws-message",this.#a),Ns.__internalClose(),this.offAll(),this.#r?.(),this.#A=null,this.#e=null,this.#i=!1}async#o(){return this.#A?this.#A.getNetworkStats():{}}get call_api(){const A=A=>(...e)=>{if(!this.#i)return A.apply(this,e);console.warn("当前未使用个人开发模式")};return{answerCall:A(()=>this.#t.answerCall()),makeCall:A(A=>this.#t.makeCall(A)),cancelCall:A(()=>this.#t.cancelCall()),hangup:A(()=>this.#t.hangup()),sendDTMF:A(A=>this.#t.sendDTMF(A)),holdCall:A(()=>this.#t.holdCall()),unholdCall:A(()=>this.#t.unholdCall()),consultCall:A(async A=>{try{await this.#t.consultCall(A)}catch(A){throw console.warn(A),A}}),consultRetrieve:A(()=>this.#t.consultRetrieve()),consultTransfer:A(()=>this.#t.consultTransfer()),mute:A(()=>this.#t.mute()),unmute:A(()=>this.#t.unmute()),satisfactionEvaluation:A(()=>this.#t.satisfactionEvaluation()),startConference:A(()=>this.#t.startConference()),transferAgent:A(A=>this.#t.transferAgent(A)),transferOutline:A(A=>this.#t.transferOutline(A))}}get agent_api(){const A=A=>(...e)=>{if(!this.#i)return A.apply(this,e);console.warn("当前未使用个人开发模式")};return{changeDevice:A(A=>this.#e.changeDevice(A)),changeState:A(A=>this.#e.changeState(A)),getIdleAgentList:A(A=>this.#e.getIdleAgentList(A)),getAgentState:A(A=>this.#e.getAgentState(A))}}getAgentData(){const{agent_no:A,agent_name:e,answer_devices:t,init_state:s,default_device:i}=St.agentInfo,{stateObject:r}=St,o={1:"软电话",2:"手机模式",3:"SIP话机"};return{agent_no:A,agent_name:e,init_state:s,default_device:i,answer_devices:(t||"").split(",").map(A=>({value:Number(A),label:o[Number(A)]})),stateObject:r}}}export{Ae as AgentStatus,se as CallSipCallEvent,ee as DirectionEnum,oe as DisplayTextEnum,re as EventName,te as WebRtcCallSipEventEnum,ie as WebsocketTypeEnum,bs as default};
+    `;gt(s,this.rttHTML)}}const xs=new class{constructor(){this.events={}}on(A,e){this.events[A]=this.events[A]||[],this.events[A].push(e)}off(A,e){this.events[A]=(this.events[A]||[]).filter(A=>A!==e)}emit(A,...e){(this.events[A]||[]).forEach(A=>A(...e))}};class Ks{static requestPermission(){"Notification"in window&&"default"===Notification.permission&&Notification.requestPermission()}static async requestMediaPermissions(){try{const A=await navigator.mediaDevices.enumerateDevices();if(A.some(A=>"audioinput"===A.kind&&""!==A.label))return console.log("已授权麦克风权限"),null;const e=await navigator.mediaDevices.getUserMedia({audio:!0});return console.log("获取音频权限成功"),e}catch(A){return console.warn("获取音频权限失败:",A),null}}static show(A,e,t){if("Notification"in window&&"granted"===Notification.permission){const s=new Notification(A,{body:e,tag:"xy-global-notification",renotify:!0});s.onclick=()=>{window.focus(),s.close(),t?.()},setTimeout(()=>s.close(),5e3)}}static async checkMediaPermissions(){try{return(await navigator.mediaDevices.enumerateDevices()).some(A=>"audioinput"===A.kind&&""!==A.label)}catch(A){return console.warn("无法检查设备权限:",A),!1}}}let Os=null;class Ns{constructor(A){this.url=A,this.ws=null,this.heartbeatWorker=null,this.reconnectDelay=3e3,this.manualClose=!1,this.apiClient=new Us,this.initWebSocket()}static getInstance(A){if(!Os){if(!A)throw new Error("WebSocket 尚未初始化");Os=new Ns(A)}return Os}stateIdleChange(){const{state:A}=St.stateObject;A!==Ae.IDLE&&this.apiClient._changeState({data:{state:Ae.IDLE,state_name:"空闲"}})}putAgentState(){St.sessionId="";const{post_call_process_time:A}=St.agentInfo,e=A||0;St.autoStateTimer&&(clearTimeout(St.autoStateTimer),St.autoStateTimer=null),e>0?St.autoStateTimer=setTimeout(()=>{St.autoStateTimer=null,this.stateIdleChange()},e):this.stateIdleChange()}initWebSocket(){this.ws=new WebSocket(this.url),this.ws.onopen=()=>{this.sendMessage({type:0}),this.startHeartbeat()},this.ws.onmessage=A=>{const e=JSON.parse(A.data),{type:t,data:s,code:i,msg:r}=e;if(0!==t&&console.warn(t),t===ie.OUT_CALL&&(0!==i?(Tt.reset(),ae.emit(se.OUT_FAILED,r),this.stateIdleChange()):0===i&&ae.emit(se.OUT_SUCCESS)),t===ie.AGENT_STATE){const{state:A,state_name:e}=s;St.stateObject={state:A,state_name:e},"振铃中"===e&&Tt.updateDisplayText(oe.AGENT_RINGING),ae.emit(se.AGENT_STATE,{state:A,state_name:e})}if(t===ie.OUT_CALL_INCOMING_CALL&&(ae.emit(se.OUT_INCOMING_CALL),St.sessionId=s.session_id,Tt.updateActionConfigs(Et)),t===ie.OUT_CALL_END&&(1===s.device_type&&s.agent_no===St.agentInfo.agent_no?(this.putAgentState(),Tt.reset(),ae.emit(se.OUT_HANGUP,s),Tt.updateActionConfigs(mt)):2===s.device_type&&s.agent_no===St.agentInfo.agent_no?(Tt.reset(),ae.emit(se.OUR_SIDE_CONSULT_HANGUP,s),this.putAgentState(),Tt.updateActionConfigs(mt)):2===s.device_type&&s.agent_no!==St.agentInfo.agent_no?(Tt.updateDisplayText(oe.CALLING),ae.emit(se.OTHER_SIDE_CONSULT_HANGUP,s),Tt.updateActionConfigs(It)):3===s.device_type&&s.agent_no===St.agentInfo.agent_no?(this.putAgentState(),Tt.reset(),ae.emit(se.THREE_WAY_OUR_SIDE_HANGUP),Tt.updateActionConfigs(mt)):4===s.device_type&&s.agent_no===St.agentInfo.agent_no&&(this.putAgentState(),Tt.reset(),ae.emit(se.TRANSFER_END),Tt.updateActionConfigs(mt))),t===ie.OUT_CALL_RINGING&&1===s.type&&(ae.emit(se.OUT_RINGING,s),Tt.updateDisplayText(oe.RINGING)),t===ie.OUT_CALL_ANSWER&&(ae.emit(se.OUT_OFF_ANSWER,s),Tt.updateOutCallIsAnswer(!0),Tt.updateDisplayText(oe.CALLING),Tt.updateActionConfigs(It)),t===ie.CONSULT_RINGING&&(ae.emit(se.CONSULT_RINGING),Tt.updateDisplayText(oe.AGENT_RINGING),Tt.updateActionConfigs([])),t===ie.CONSULT_ANSWER&&(ae.emit(se.CONSULT_OFF_HOOK,s),Tt.updateConsultIsAnswer(!0),Tt.updateDisplayText(oe.CONSULTING),Tt.updateActionConfigs(Mt)),t===ie.CONSULT_FAIL&&(ae.emit(se.CONSULT_FAILED,{custom_reason:s.custom_reason}),Tt.updateDisplayText(oe.CALLING),Tt.updateActionConfigs(It)),t===ie.CONSULT_CALL_IN&&(ae.emit(se.CONSULT_INCOMING,s),Tt.updateIsCalling(!0),Tt.updateDirection(ee.CONSULT),Tt.updateDisplayText(oe.CONSULT_CALL_IN),Tt.updateActionConfigs(Bt),St.enableBrowserAlert&&Ks.show("📞 咨询来电",`坐席 [${s.agent_name}] 正在咨询...`,()=>{ae.emit(re.NOTIFICATION_CLICK,{agent_mane:s.agent_name})})),t===ie.CONSULT_CALL_IN_SUCCESS&&(St.sessionId=s.session_id,ae.emit(se.CONSULT_CALL_IN_SUCCESS),Tt.updateConsultIsAnswer(!0),Tt.updateDisplayText(oe.CALLING),Tt.updateActionConfigs(wt)),t===ie.CONSULT_RETURN_CALL_SUCCESS&&(ae.emit(se.CONSULT_RETURN_CALL_SUCCESS),Tt.updateDisplayText(oe.CALLING),ae.emit(se.OTHER_SIDE_CONSULT_HANGUP,s),Tt.updateActionConfigs(It)),t===ie.MUTE&&(0===i?(Tt.updateIsMuted(!0),ae.emit(se.MUTE_SUCCESS),Tt.updateDisplayText(oe.MUTING)):ae.emit(se.MUTE_FAILED,r)),t===ie.UNMUTE&&(0===i?(Tt.updateIsMuted(!1),ae.emit(se.UNMUTE_SUCCESS),Tt.updateDisplayText(oe.CALLING)):ae.emit(se.UNMUTE_FAILED,r)),t===ie.CALL_HOLD&&(0===i?(Tt.updateIsHold(!0),Tt.updateDisplayText(oe.HOLDING),ae.emit(se.HOLD_SUCCESS)):ae.emit(se.HOLD_FAILED,r)),t===ie.CALL_UNHOLD&&(0===i?(Tt.updateDisplayText(oe.CALLING),Tt.updateIsHold(!1),ae.emit(se.UNHOLD_SUCCESS)):ae.emit(se.UNHOLD_FAILED,r)),t===ie.CONSULT_TRANSFER&&(0===i?ae.emit(se.CONSULT_TRANSFER_SUCCESS):ae.emit(se.CONSULT_TRANSFER_FAILED,r)),t===ie.CONSULT_TRANSFER_FAILED&&ae.emit(se.CONSULT_TRANSFER_FAILED,s.status),t===ie.CONSULT_TRANSFER_OFF_HOOK&&(Tt.updateDirection(ee.INCOMING),Tt.updateDisplayText(oe.CALLING),ae.emit(se.CONSULT_TRANSFER_OFF_HOOK),Tt.updateActionConfigs(Qt),Tt.updateIncomingIsAnswer(!0),Tt.updateConsultIsAnswer(!1)),t===ie.INCOMING_CALL&&(St.sessionId=s.session_id,Tt.updateIsCalling(!0),Tt.updateDirection(ee.INCOMING),Tt.updateDisplayText(oe.INCOMING_CALL),ae.emit(se.INCOMING_CALL,{customer_phone:s.customer_phone}),Tt.updateActionConfigs(Bt),St.enableBrowserAlert&&Ks.show("📞 客户来电",`客户 [${s.customer_phone}] 正在呼入...`,()=>{ae.emit(re.NOTIFICATION_CLICK,{customer_phone:s.customer_phone})})),t===ie.INCOMING_CALL_OFF_HOOK&&(Tt.updateIncomingIsAnswer(!0),ae.emit(se.INCOMING_CALL_OFF_HOOK),Tt.updateActionConfigs(Qt),Tt.updateDisplayText(oe.CALLING)),t===ie.INCOMING_CALL_END&&(1===s.device_type&&s.agent_no===St.agentInfo.agent_no?(this.putAgentState(),Tt.reset(),ae.emit(se.INCOMING_CALL_END),Tt.updateActionConfigs(mt)):2===s.device_type&&s.agent_no===St.agentInfo.agent_no?(Tt.reset(),ae.emit(se.OUR_SIDE_CONSULT_HANGUP,s),this.putAgentState(),Tt.updateActionConfigs(mt)):2===s.device_type&&s.agent_no!==St.agentInfo.agent_no?(Tt.updateDisplayText(oe.CALLING),ae.emit(se.OTHER_SIDE_CONSULT_HANGUP,s),Tt.updateActionConfigs(It)):3===s.device_type&&s.agent_no===St.agentInfo.agent_no?(this.putAgentState(),Tt.reset(),ae.emit(se.THREE_WAY_OUR_SIDE_HANGUP),Tt.updateActionConfigs(mt)):4===s.device_type&&s.agent_no===St.agentInfo.agent_no&&(this.putAgentState(),Tt.reset(),ae.emit(se.TRANSFER_END),Tt.updateActionConfigs(mt))),t===ie.SATISFACTION_EVALUATION&&(0===i?ae.emit(se.SATISFACTION_EVALUATION_SUCCESS):ae.emit(se.SATISFACTION_EVALUATION_FAILED,r)),t===ie.CONSULT_THREE_WAY&&(0!==i?ae.emit(se.CONSULT_THREE_WAY_FAILED,r):0===i&&Tt.updateIsMeeting(!0)),t===ie.CONSULT_THREE_WAY_RESULT&&("success"===s.status?(Tt.updateDirection(ee.MEETING),Tt.updateDisplayText(oe.MEETING),Tt.updateActionConfigs(ft),ae.emit(se.CONSULT_THREE_WAY_SUCCESS)):(ae.emit(se.CONSULT_THREE_WAY_FAILED,{conf_name:s.conf_name}),Tt.updateIsMeeting(!1))),t===ie.TRANSFER_INCOMING_CALL&&(s.agent_no===St.agentInfo.agent_no?(Tt.updateDisplayText(oe.TRANSFERRING),ae.emit(se.TRANSFER_PROGRESS),Tt.updateActionConfigs([]),Tt.updateTransferIsAnswer(!0)):(ae.emit(se.TRANSFER_INCOMING_CALL,s),Tt.updateIsCalling(!0),Tt.updateDirection(ee.TRANSFER),Tt.updateDisplayText(oe.TRANSFER_INCOMING_CALL),Tt.updateActionConfigs(Bt),St.enableBrowserAlert&&Ks.show("📞 转接来电",`坐席 [${s.agent_no}] 正在转接...`,()=>{ae.emit(re.NOTIFICATION_CLICK,{agent_mane:s.agent_no})}))),t===ie.TRANSFER_OFF_HOOK&&(St.sessionId=s.session_id,ae.emit(se.TRANSFER_OFF_HOOK),Tt.updateTransferIsAnswer(!0),Tt.updateDisplayText(oe.CALLING),Tt.updateActionConfigs(Qt)),t===ie.TRANSFER_FAILED&&"failed"===s.status){ae.emit(se.TRANSFER_FAILED,"未知原因");const A=Tt.get("direction");A===ee.OUTGOING?Tt.updateActionConfigs(It):A===ee.INCOMING&&Tt.updateActionConfigs(Qt)}0!==t&&xs.emit("ws-message",e)},this.ws.onclose=()=>{this.stopHeartbeat(),this.manualClose||setTimeout(()=>this.initWebSocket(),this.reconnectDelay)},this.ws.onerror=()=>{this.ws?.close()}}startHeartbeat(){const A=new Blob(["\n      let timer;\n      self.onmessage = function (e) {\n        if (e.data === 'start') {\n          timer = setInterval(() => {\n            self.postMessage('heartbeat');\n          }, 14000);\n        } else if (e.data === 'stop') {\n          clearInterval(timer);\n        }\n      };\n    "],{type:"application/javascript"}),e=URL.createObjectURL(A);this.heartbeatWorker=new Worker(e),this.heartbeatWorker.onmessage=()=>{this.sendMessage({type:0})},this.heartbeatWorker.postMessage("start")}stopHeartbeat(){this.heartbeatWorker&&(this.heartbeatWorker.postMessage("stop"),this.heartbeatWorker.terminate(),this.heartbeatWorker=null)}sendMessage(A){this.ws?.readyState===WebSocket.OPEN?this.ws.send(JSON.stringify(A)):console.warn("WebSocket 未连接，消息未发送")}close(){this.manualClose=!0,this.stopHeartbeat(),this.ws?.close()}static __internalClose(){Os&&(Os.close(),Os=null)}static __internalSend(A){if(!Os)throw new Error("WebSocket 尚未初始化");Os.sendMessage(A)}}class Js{constructor(A){this.sipClient=null,this.sipClient=A}roleMute(){const A=Tt.get("isCalling"),e=St.sessionId;if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));if(!e)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}))}holdCall(){this.roleMute();const A=Tt.get("isHold"),{sessionId:e}=St;if(!e)return;if(!Tt.get("actionConfigs").includes("hold"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿保持"}));if(A)throw new Error(JSON.stringify({code:1,msg:"当前已处于保持状态"}));Ns.__internalSend({type:ie.CALL_HOLD,data:{session_id:e}})}unholdCall(){this.roleMute();const{isHold:A}=Tt.getState(),{sessionId:e}=St;if(!Tt.get("actionConfigs").includes("unhold"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿取消保持"}));if(e){if(!A)throw new Error(JSON.stringify({code:1,msg:"当前未处于保持状态"}));Ns.__internalSend({type:ie.CALL_UNHOLD,data:{session_id:e}})}}sendDTMF(A){if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!Tt.get("actionConfigs").includes("dtmf"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿发送按键"}));const{isCalling:e}=Tt.getState();if(!e)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));this.sipClient.sendDTMF(A)}cancelCall(){if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!Tt.get("actionConfigs").includes("reject"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用拒接"}));const{isCalling:A,direction:e,outCallIsAnswer:t}=Tt.getState();if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));t||(e===ee.INCOMING?this.rejectInCall():e===ee.OUTGOING&&this.rejectOutCall())}async consultCall(A){this.roleMute();const{isCalling:e,outCallIsAnswer:t,consultIsAnswer:s,incomingIsAnswer:i}=Tt.getState(),r=St.sessionId;if(!Tt.get("actionConfigs").includes("consult"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用咨询"}));if(s)throw new Error(JSON.stringify({code:1,msg:"当前正在咨询"}));if(!(e||t||i))throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));if(!r)throw new Error(JSON.stringify({code:1,msg:"sessionId不存在"}));Ns.__internalSend({type:ie.CONSULT_REQUEST,data:{session_id:r,consultation_agent_no:A}})}async answerCall(){if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));await this.sipClient.answerCall()}async rejectInCall(){if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));const{isCalling:A}=Tt.getState();if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));await this.sipClient.rejectInCall()}async makeCall(A){if(Tt.getState().isCalling)throw new Error(JSON.stringify({code:1,msg:"正在呼叫中，请勿重复点击"}));Tt.updateIsCalling(!0),Tt.updateDirection(ee.OUTGOING),Ns.__internalSend({type:ie.OUT_CALL,data:{customer_phone:A}})}async rejectOutCall(){const{isCalling:A}=Tt.getState();if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));await this.sipClient.rejectOutCall()}async hangup(){if(1!==Tt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!Tt.get("isCalling"))throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));await this.sipClient.hangup()}mute(){this.roleMute();const A=Tt.get("actionConfigs"),e=Tt.get("isMuted"),t=St.sessionId;if(e)throw new Error(JSON.stringify({code:1,msg:"当前未处于静音状态"}));if(!A.includes("mute"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用静音"}));Ns.__internalSend({type:ie.MUTE,data:{session_id:t}})}unmute(){this.roleMute();const A=Tt.get("actionConfigs"),e=Tt.get("isMuted"),t=St.sessionId;if(!e)throw new Error(JSON.stringify({code:1,msg:"当前未处于未静音状态"}));if(!A.includes("unmute"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用静音"}));Ns.__internalSend({type:ie.UNMUTE,data:{session_id:t}})}consultTransfer(){this.roleMute();const A=Tt.get("consultIsAnswer"),e=St.sessionId;if(!Tt.get("actionConfigs").includes("consult_transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用咨询转移"}));if(!A)throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ns.__internalSend({type:ie.CONSULT_TRANSFER,data:{session_id:e}})}satisfactionEvaluation(){this.roleMute();const A=St.sessionId;if(!Tt.get("actionConfigs").includes("satisfaction"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用满意度评价"}));Ns.__internalSend({type:ie.SATISFACTION_EVALUATION,data:{session_id:A}})}startConference(){this.roleMute();if(!Tt.get("actionConfigs").includes("conference"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用三方会议"}));const A=St.sessionId;if(!Tt.get("consultIsAnswer"))throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ns.__internalSend({type:ie.CONSULT_THREE_WAY,data:{session_id:A}})}consultRetrieve(){this.roleMute();if(!Tt.get("actionConfigs").includes("consult_retrieve"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿取回通话"}));const A=St.sessionId;if(!Tt.get("consultIsAnswer"))throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ns.__internalSend({type:ie.CONSULT_RETURN_CALL,data:{session_id:A}})}async transferAgent(A){this.roleMute();if(!Tt.get("actionConfigs").includes("transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿转接"}));const{transferIsAnswer:e}=Tt.getState(),t=St.sessionId;if(e)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));Ns.__internalSend({type:ie.TRANSFER,data:{session_id:t,transfer_type:0,transfer_dest:A}})}async transferOutline(A){this.roleMute();if(!Tt.get("actionConfigs").includes("transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿转接"}));if(!A)throw new Error(JSON.stringify({code:1,msg:"号码不能为空"}));if(!/^\d+$/.test(A))throw new Error(JSON.stringify({code:1,msg:"号码格式错误"}));const{transferIsAnswer:e}=Tt.getState(),t=St.sessionId;if(e)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));if(e)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));Ns.__internalSend({type:ie.TRANSFER,data:{session_id:t,transfer_type:2,transfer_dest:A}})}}class bs{#A=null;#e=new Us;#t;#s=null;#i=!1;#r;constructor(){clearInterval(this.#s),this.#s=setInterval(async()=>{const A=await this.#o();ds.updateRttObject(A)},2e3),Ks.requestMediaPermissions(),window.addEventListener("beforeunload",()=>{this.destroy()}),this.#r=Tt.subscribeKey("answerDevice",A=>{1===A&&this.initWebRtc()})}async initWebRtc(){const A=St.agentInfo.sip_account_list.find(A=>1===A.device_type);if(A){const e=A.sip_register_addr;this.#A=new us({server:e.split(":")[0],user:A.sip_account,password:A.sip_password,webSocket:`wss://${e}`,callTimeout:3e4},this.#n),await this.#A.start()}}async init({actionNodeParams:A,url:e,appKey:t,appSecret:s,agentNo:i,enableBrowserAlert:r}){try{const{viewHtmlElement:o,rttHTML:n}=A||{},a=e||"https://aicc.yescloudy.com";cs=a,hs=t,ls=s;const V=ns(t,s);await this.#e._agentLogin(i);const{agent_no:c,current_answer_device:h,init_state:l}=St.agentInfo;l===Ae.IDLE?(Tt.updateActionConfigs(mt),St.stateObject={state:l,state_name:"空闲"}):l===Ae.BUSY&&(Tt.updateActionConfigs(Ct),St.stateObject={state:l,state_name:"忙碌"});let g="";const q=new URL(a).host;g=a.includes("https")?`wss://${q}`:`ws://${q}`,Ns.getInstance(`${g}/ccs-ws/api/v1/ws/call/${c}?Authorization=${V}`),Tt.updateAnswerDevice(h),1===h&&await this.initWebRtc(),this.#t=new Js(this.#A),A&&o&&(this.#i=!0,new vs({container:o,rttHTML:n,statusParams:{state:Ae.IDLE,statusName:"空闲"}},this,this.#t)),St.enableBrowserAlert=r,r&&Ks.requestPermission()}catch(A){this.#i&&Fs("初始化失败"),console.log(A)}}#n=A=>{const{type:e,data:t}=A;ae.emit(e,t)};#a=A=>{};on(A,e){return ae.on(A,e),this}off(A,e){ae.off(A,e)}offAll(){ae.clearAllListeners()}async destroyRtc(){await(this.#A?.destroy())}destroy(){this.destroyRtc(),clearInterval(this.#s),xs.off("ws-message",this.#a),Ns.__internalClose(),this.offAll(),this.#r?.(),this.#A=null,this.#e=null,this.#i=!1}async#o(){return this.#A?this.#A.getNetworkStats():{}}get call_api(){const A=A=>(...e)=>{if(!this.#i)return A.apply(this,e);console.warn("当前未使用个人开发模式")};return{answerCall:A(()=>this.#t.answerCall()),makeCall:A(A=>this.#t.makeCall(A)),cancelCall:A(()=>this.#t.cancelCall()),hangup:A(()=>this.#t.hangup()),sendDTMF:A(A=>this.#t.sendDTMF(A)),holdCall:A(()=>this.#t.holdCall()),unholdCall:A(()=>this.#t.unholdCall()),consultCall:A(async A=>{try{await this.#t.consultCall(A)}catch(A){throw console.warn(A),A}}),consultRetrieve:A(()=>this.#t.consultRetrieve()),consultTransfer:A(()=>this.#t.consultTransfer()),mute:A(()=>this.#t.mute()),unmute:A(()=>this.#t.unmute()),satisfactionEvaluation:A(()=>this.#t.satisfactionEvaluation()),startConference:A(()=>this.#t.startConference()),transferAgent:A(A=>this.#t.transferAgent(A)),transferOutline:A(A=>this.#t.transferOutline(A))}}get agent_api(){const A=A=>(...e)=>{if(!this.#i)return A.apply(this,e);console.warn("当前未使用个人开发模式")};return{changeDevice:A(A=>this.#e.changeDevice(A)),changeState:A(A=>this.#e.changeState(A)),getIdleAgentList:A(A=>this.#e.getIdleAgentList(A)),getAgentState:A(A=>this.#e.getAgentState(A))}}getAgentData(){const{agent_no:A,agent_name:e,answer_devices:t,init_state:s,default_device:i}=St.agentInfo,{stateObject:r}=St,o={1:"软电话",2:"手机模式",3:"SIP话机"};return{agent_no:A,agent_name:e,init_state:s,default_device:i,answer_devices:(t||"").split(",").map(A=>({value:Number(A),label:o[Number(A)]})),stateObject:r}}}export{Ae as AgentStatus,se as CallSipCallEvent,ee as DirectionEnum,oe as DisplayTextEnum,re as EventName,te as WebRtcCallSipEventEnum,ie as WebsocketTypeEnum,bs as default};

package/dist/ysyt-agent-sdk.umd.js

@@ -873,4 +873,4 @@ const ms=A=>(e,t)=>{void 0!==t?t.addInitializer(()=>{customElements.define(A,e)}
               `:""}
         </div>
       </my-popover>
-    `;qt(s,this.rttHTML)}}const xs=new class{constructor(){this.events={}}on(A,e){this.events[A]=this.events[A]||[],this.events[A].push(e)}off(A,e){this.events[A]=(this.events[A]||[]).filter(A=>A!==e)}emit(A,...e){(this.events[A]||[]).forEach(A=>A(...e))}};class Ks{static requestPermission(){"Notification"in window&&"default"===Notification.permission&&Notification.requestPermission()}static async requestMediaPermissions(){try{const A=await navigator.mediaDevices.enumerateDevices();if(A.some(A=>"audioinput"===A.kind&&""!==A.label))return console.log("已授权麦克风权限"),null;const e=await navigator.mediaDevices.getUserMedia({audio:!0});return console.log("获取音频权限成功"),e}catch(A){return console.warn("获取音频权限失败:",A),null}}static show(A,e,t){if("Notification"in window&&"granted"===Notification.permission){const s=new Notification(A,{body:e,tag:"xy-global-notification",renotify:!0});s.onclick=()=>{window.focus(),s.close(),t?.()},setTimeout(()=>s.close(),5e3)}}static async checkMediaPermissions(){try{return(await navigator.mediaDevices.enumerateDevices()).some(A=>"audioinput"===A.kind&&""!==A.label)}catch(A){return console.warn("无法检查设备权限:",A),!1}}}let Os=null;class Ns{constructor(A){this.url=A,this.ws=null,this.heartbeatWorker=null,this.reconnectDelay=3e3,this.manualClose=!1,this.apiClient=new Us,this.initWebSocket()}static getInstance(A){if(!Os){if(!A)throw new Error("WebSocket 尚未初始化");Os=new Ns(A)}return Os}stateIdleChange(){const{state:e}=yt.stateObject;e!==A.AgentStatus.IDLE&&this.apiClient._changeState({data:{state:A.AgentStatus.IDLE,state_name:"空闲"}})}putAgentState(){yt.sessionId="";const{post_call_process_time:A}=yt.agentInfo,e=A||0;yt.autoStateTimer&&(clearTimeout(yt.autoStateTimer),yt.autoStateTimer=null),e>0?yt.autoStateTimer=setTimeout(()=>{yt.autoStateTimer=null,this.stateIdleChange()},e):this.stateIdleChange()}initWebSocket(){this.ws=new WebSocket(this.url),this.ws.onopen=()=>{this.sendMessage({type:0}),this.startHeartbeat()},this.ws.onmessage=e=>{const t=JSON.parse(e.data),{type:s,data:i,code:r,msg:o}=t;if(0!==s&&console.warn(s),s===A.WebsocketTypeEnum.OUT_CALL&&(0!==r?(Dt.reset(),Ve.emit(A.CallSipCallEvent.OUT_FAILED,o),this.stateIdleChange()):0===r&&Ve.emit(A.CallSipCallEvent.OUT_SUCCESS)),s===A.WebsocketTypeEnum.AGENT_STATE){const{state:e,state_name:t}=i;yt.stateObject={state:e,state_name:t},"振铃中"===t&&Dt.updateDisplayText(A.DisplayTextEnum.AGENT_RINGING),Ve.emit(A.CallSipCallEvent.AGENT_STATE,{state:e,state_name:t})}if(s===A.WebsocketTypeEnum.OUT_CALL_INCOMING_CALL&&(Ve.emit(A.CallSipCallEvent.OUT_INCOMING_CALL),yt.sessionId=i.session_id,Dt.updateActionConfigs(It)),s===A.WebsocketTypeEnum.OUT_CALL_END&&(Dt.updateDisplayText(""),1===i.device_type&&i.agent_no===yt.agentInfo.agent_no?(this.putAgentState(),Dt.reset(),Ve.emit(A.CallSipCallEvent.OUT_HANGUP,i),Dt.updateActionConfigs(Ct)):2===i.device_type&&i.agent_no===yt.agentInfo.agent_no?(Dt.reset(),Ve.emit(A.CallSipCallEvent.OUR_SIDE_CONSULT_HANGUP,i),this.putAgentState(),Dt.updateActionConfigs(Ct)):2===i.device_type&&i.agent_no!==yt.agentInfo.agent_no?(Dt.updateDisplayText(A.DisplayTextEnum.CALLING),Ve.emit(A.CallSipCallEvent.OTHER_SIDE_CONSULT_HANGUP,i),Dt.updateActionConfigs(Mt)):3===i.device_type&&i.agent_no===yt.agentInfo.agent_no?(this.putAgentState(),Dt.reset(),Ve.emit(A.CallSipCallEvent.THREE_WAY_OUR_SIDE_HANGUP),Dt.updateActionConfigs(Ct)):4===i.device_type&&i.agent_no===yt.agentInfo.agent_no&&(this.putAgentState(),Dt.reset(),Ve.emit(A.CallSipCallEvent.TRANSFER_END),Dt.updateActionConfigs(Ct))),s===A.WebsocketTypeEnum.OUT_CALL_RINGING&&1===i.type&&(Ve.emit(A.CallSipCallEvent.OUT_RINGING,i),Dt.updateDisplayText(A.DisplayTextEnum.RINGING)),s===A.WebsocketTypeEnum.OUT_CALL_ANSWER&&(Ve.emit(A.CallSipCallEvent.OUT_OFF_ANSWER,i),Dt.updateOutCallIsAnswer(!0),Dt.updateDisplayText(A.DisplayTextEnum.CALLING),Dt.updateActionConfigs(Mt)),s===A.WebsocketTypeEnum.CONSULT_RINGING&&(Ve.emit(A.CallSipCallEvent.CONSULT_RINGING),Dt.updateDisplayText(A.DisplayTextEnum.AGENT_RINGING),Dt.updateActionConfigs([])),s===A.WebsocketTypeEnum.CONSULT_ANSWER&&(Ve.emit(A.CallSipCallEvent.CONSULT_OFF_HOOK,i),Dt.updateConsultIsAnswer(!0),Dt.updateDisplayText(A.DisplayTextEnum.CONSULTING),Dt.updateActionConfigs(wt)),s===A.WebsocketTypeEnum.CONSULT_FAIL&&(Ve.emit(A.CallSipCallEvent.CONSULT_FAILED,{custom_reason:i.custom_reason}),Dt.updateDisplayText(A.DisplayTextEnum.CALLING),Dt.updateActionConfigs(Mt)),s===A.WebsocketTypeEnum.CONSULT_CALL_IN&&(Ve.emit(A.CallSipCallEvent.CONSULT_INCOMING,i),Dt.updateIsCalling(!0),Dt.updateDirection(A.DirectionEnum.CONSULT),Dt.updateDisplayText(A.DisplayTextEnum.CONSULT_CALL_IN),Dt.updateActionConfigs(Qt),yt.enableBrowserAlert&&Ks.show("📞 咨询来电",`坐席 [${i.agent_name}] 正在咨询...`,()=>{Ve.emit(A.EventName.NOTIFICATION_CLICK,{agent_mane:i.agent_name})})),s===A.WebsocketTypeEnum.CONSULT_CALL_IN_SUCCESS&&(yt.sessionId=i.session_id,Ve.emit(A.CallSipCallEvent.CONSULT_CALL_IN_SUCCESS),Dt.updateConsultIsAnswer(!0),Dt.updateDisplayText(A.DisplayTextEnum.CALLING),Dt.updateActionConfigs(ft)),s===A.WebsocketTypeEnum.CONSULT_RETURN_CALL_SUCCESS&&(Ve.emit(A.CallSipCallEvent.CONSULT_RETURN_CALL_SUCCESS),Dt.updateDisplayText(A.DisplayTextEnum.CALLING),Ve.emit(A.CallSipCallEvent.OTHER_SIDE_CONSULT_HANGUP,i),Dt.updateActionConfigs(Mt)),s===A.WebsocketTypeEnum.MUTE&&(0===r?(Dt.updateIsMuted(!0),Ve.emit(A.CallSipCallEvent.MUTE_SUCCESS),Dt.updateDisplayText(A.DisplayTextEnum.MUTING)):Ve.emit(A.CallSipCallEvent.MUTE_FAILED,o)),s===A.WebsocketTypeEnum.UNMUTE&&(0===r?(Dt.updateIsMuted(!1),Ve.emit(A.CallSipCallEvent.UNMUTE_SUCCESS),Dt.updateDisplayText(A.DisplayTextEnum.CALLING)):Ve.emit(A.CallSipCallEvent.UNMUTE_FAILED,o)),s===A.WebsocketTypeEnum.CALL_HOLD&&(0===r?(Dt.updateIsHold(!0),Dt.updateDisplayText(A.DisplayTextEnum.HOLDING),Ve.emit(A.CallSipCallEvent.HOLD_SUCCESS)):Ve.emit(A.CallSipCallEvent.HOLD_FAILED,o)),s===A.WebsocketTypeEnum.CALL_UNHOLD&&(0===r?(Dt.updateDisplayText(A.DisplayTextEnum.CALLING),Dt.updateIsHold(!1),Ve.emit(A.CallSipCallEvent.UNHOLD_SUCCESS)):Ve.emit(A.CallSipCallEvent.UNHOLD_FAILED,o)),s===A.WebsocketTypeEnum.CONSULT_TRANSFER&&(0===r?Ve.emit(A.CallSipCallEvent.CONSULT_TRANSFER_SUCCESS):Ve.emit(A.CallSipCallEvent.CONSULT_TRANSFER_FAILED,o)),s===A.WebsocketTypeEnum.CONSULT_TRANSFER_FAILED&&Ve.emit(A.CallSipCallEvent.CONSULT_TRANSFER_FAILED,i.status),s===A.WebsocketTypeEnum.CONSULT_TRANSFER_OFF_HOOK&&(Dt.updateDirection(A.DirectionEnum.INCOMING),Dt.updateDisplayText(A.DisplayTextEnum.CALLING),Ve.emit(A.CallSipCallEvent.CONSULT_TRANSFER_OFF_HOOK),Dt.updateActionConfigs(St),Dt.updateIncomingIsAnswer(!0),Dt.updateConsultIsAnswer(!1)),s===A.WebsocketTypeEnum.INCOMING_CALL&&(yt.sessionId=i.session_id,Dt.updateIsCalling(!0),Dt.updateDirection(A.DirectionEnum.INCOMING),Dt.updateDisplayText(A.DisplayTextEnum.INCOMING_CALL),Ve.emit(A.CallSipCallEvent.INCOMING_CALL,{customer_phone:i.customer_phone}),Dt.updateActionConfigs(Qt),yt.enableBrowserAlert&&Ks.show("📞 客户来电",`客户 [${i.customer_phone}] 正在呼入...`,()=>{Ve.emit(A.EventName.NOTIFICATION_CLICK,{customer_phone:i.customer_phone})})),s===A.WebsocketTypeEnum.INCOMING_CALL_OFF_HOOK&&(Dt.updateIncomingIsAnswer(!0),Ve.emit(A.CallSipCallEvent.INCOMING_CALL_OFF_HOOK),Dt.updateActionConfigs(St),Dt.updateDisplayText(A.DisplayTextEnum.CALLING)),s===A.WebsocketTypeEnum.INCOMING_CALL_END&&(Dt.updateDisplayText(""),1===i.device_type&&i.agent_no===yt.agentInfo.agent_no?(this.putAgentState(),Dt.reset(),Ve.emit(A.CallSipCallEvent.INCOMING_CALL_END),Dt.updateActionConfigs(Ct)):2===i.device_type&&i.agent_no===yt.agentInfo.agent_no?(Dt.reset(),Ve.emit(A.CallSipCallEvent.OUR_SIDE_CONSULT_HANGUP,i),this.putAgentState(),Dt.updateActionConfigs(Ct)):2===i.device_type&&i.agent_no!==yt.agentInfo.agent_no?(Dt.updateDisplayText(A.DisplayTextEnum.CALLING),Ve.emit(A.CallSipCallEvent.OTHER_SIDE_CONSULT_HANGUP,i),Dt.updateActionConfigs(Mt)):3===i.device_type&&i.agent_no===yt.agentInfo.agent_no?(this.putAgentState(),Dt.reset(),Ve.emit(A.CallSipCallEvent.THREE_WAY_OUR_SIDE_HANGUP),Dt.updateActionConfigs(Ct)):4===i.device_type&&i.agent_no===yt.agentInfo.agent_no&&(this.putAgentState(),Dt.reset(),Ve.emit(A.CallSipCallEvent.TRANSFER_END),Dt.updateActionConfigs(Ct))),s===A.WebsocketTypeEnum.SATISFACTION_EVALUATION&&(0===r?Ve.emit(A.CallSipCallEvent.SATISFACTION_EVALUATION_SUCCESS):Ve.emit(A.CallSipCallEvent.SATISFACTION_EVALUATION_FAILED,o)),s===A.WebsocketTypeEnum.CONSULT_THREE_WAY&&(0!==r?Ve.emit(A.CallSipCallEvent.CONSULT_THREE_WAY_FAILED,o):0===r&&Dt.updateIsMeeting(!0)),s===A.WebsocketTypeEnum.CONSULT_THREE_WAY_RESULT&&("success"===i.status?(Dt.updateDirection(A.DirectionEnum.MEETING),Dt.updateDisplayText(A.DisplayTextEnum.MEETING),Dt.updateActionConfigs(Bt),Ve.emit(A.CallSipCallEvent.CONSULT_THREE_WAY_SUCCESS)):(Ve.emit(A.CallSipCallEvent.CONSULT_THREE_WAY_FAILED,{conf_name:i.conf_name}),Dt.updateIsMeeting(!1))),s===A.WebsocketTypeEnum.TRANSFER_INCOMING_CALL&&(i.agent_no===yt.agentInfo.agent_no?(Dt.updateDisplayText(A.DisplayTextEnum.TRANSFERRING),Ve.emit(A.CallSipCallEvent.TRANSFER_PROGRESS),Dt.updateActionConfigs([]),Dt.updateTransferIsAnswer(!0)):(Ve.emit(A.CallSipCallEvent.TRANSFER_INCOMING_CALL,i),Dt.updateIsCalling(!0),Dt.updateDirection(A.DirectionEnum.TRANSFER),Dt.updateDisplayText(A.DisplayTextEnum.TRANSFER_INCOMING_CALL),Dt.updateActionConfigs(Qt),yt.enableBrowserAlert&&Ks.show("📞 转接来电",`坐席 [${i.agent_no}] 正在转接...`,()=>{Ve.emit(A.EventName.NOTIFICATION_CLICK,{agent_mane:i.agent_no})}))),s===A.WebsocketTypeEnum.TRANSFER_OFF_HOOK&&(yt.sessionId=i.session_id,Ve.emit(A.CallSipCallEvent.TRANSFER_OFF_HOOK),Dt.updateTransferIsAnswer(!0),Dt.updateDisplayText(A.DisplayTextEnum.CALLING),Dt.updateActionConfigs(St)),s===A.WebsocketTypeEnum.TRANSFER_FAILED&&"failed"===i.status){Ve.emit(A.CallSipCallEvent.TRANSFER_FAILED,"未知原因");const e=Dt.get("direction");e===A.DirectionEnum.OUTGOING?Dt.updateActionConfigs(Mt):e===A.DirectionEnum.INCOMING&&Dt.updateActionConfigs(St)}0!==s&&xs.emit("ws-message",t)},this.ws.onclose=()=>{this.stopHeartbeat(),this.manualClose||setTimeout(()=>this.initWebSocket(),this.reconnectDelay)},this.ws.onerror=()=>{this.ws?.close()}}startHeartbeat(){const A=new Blob(["\n      let timer;\n      self.onmessage = function (e) {\n        if (e.data === 'start') {\n          timer = setInterval(() => {\n            self.postMessage('heartbeat');\n          }, 14000);\n        } else if (e.data === 'stop') {\n          clearInterval(timer);\n        }\n      };\n    "],{type:"application/javascript"}),e=URL.createObjectURL(A);this.heartbeatWorker=new Worker(e),this.heartbeatWorker.onmessage=()=>{this.sendMessage({type:0})},this.heartbeatWorker.postMessage("start")}stopHeartbeat(){this.heartbeatWorker&&(this.heartbeatWorker.postMessage("stop"),this.heartbeatWorker.terminate(),this.heartbeatWorker=null)}sendMessage(A){this.ws?.readyState===WebSocket.OPEN?this.ws.send(JSON.stringify(A)):console.warn("WebSocket 未连接，消息未发送")}close(){this.manualClose=!0,this.stopHeartbeat(),this.ws?.close()}static __internalClose(){Os&&(Os.close(),Os=null)}static __internalSend(A){if(!Os)throw new Error("WebSocket 尚未初始化");Os.sendMessage(A)}}class bs{constructor(A){this.sipClient=null,this.sipClient=A}roleMute(){const A=Dt.get("isCalling"),e=yt.sessionId;if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));if(!e)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}))}holdCall(){this.roleMute();const e=Dt.get("isHold"),{sessionId:t}=yt;if(!t)return;if(!Dt.get("actionConfigs").includes("hold"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿保持"}));if(e)throw new Error(JSON.stringify({code:1,msg:"当前已处于保持状态"}));Ns.__internalSend({type:A.WebsocketTypeEnum.CALL_HOLD,data:{session_id:t}})}unholdCall(){this.roleMute();const{isHold:e}=Dt.getState(),{sessionId:t}=yt;if(!Dt.get("actionConfigs").includes("unhold"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿取消保持"}));if(t){if(!e)throw new Error(JSON.stringify({code:1,msg:"当前未处于保持状态"}));Ns.__internalSend({type:A.WebsocketTypeEnum.CALL_UNHOLD,data:{session_id:t}})}}sendDTMF(A){if(1!==Dt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!Dt.get("actionConfigs").includes("dtmf"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿发送按键"}));const{isCalling:e}=Dt.getState();if(!e)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));this.sipClient.sendDTMF(A)}cancelCall(){if(1!==Dt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!Dt.get("actionConfigs").includes("reject"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用拒接"}));const{isCalling:e,direction:t,outCallIsAnswer:s}=Dt.getState();if(!e)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));s||(t===A.DirectionEnum.INCOMING?this.rejectInCall():t===A.DirectionEnum.OUTGOING&&this.rejectOutCall())}async consultCall(e){this.roleMute();const{isCalling:t,outCallIsAnswer:s,consultIsAnswer:i,incomingIsAnswer:r}=Dt.getState(),o=yt.sessionId;if(!Dt.get("actionConfigs").includes("consult"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用咨询"}));if(i)throw new Error(JSON.stringify({code:1,msg:"当前正在咨询"}));if(!(t||s||r))throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));if(!o)throw new Error(JSON.stringify({code:1,msg:"sessionId不存在"}));Ns.__internalSend({type:A.WebsocketTypeEnum.CONSULT_REQUEST,data:{session_id:o,consultation_agent_no:e}})}async answerCall(){if(1!==Dt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));await this.sipClient.answerCall()}async rejectInCall(){if(1!==Dt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));const{isCalling:A}=Dt.getState();if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));await this.sipClient.rejectInCall()}async makeCall(e){if(Dt.getState().isCalling)throw new Error(JSON.stringify({code:1,msg:"正在呼叫中，请勿重复点击"}));Dt.updateIsCalling(!0),Dt.updateDirection(A.DirectionEnum.OUTGOING),Ns.__internalSend({type:A.WebsocketTypeEnum.OUT_CALL,data:{customer_phone:e}})}async rejectOutCall(){const{isCalling:A}=Dt.getState();if(1!==Dt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));await this.sipClient.rejectOutCall()}async hangup(){if(1!==Dt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!Dt.get("isCalling"))throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));await this.sipClient.hangup()}mute(){this.roleMute();const e=Dt.get("actionConfigs"),t=Dt.get("isMuted"),s=yt.sessionId;if(t)throw new Error(JSON.stringify({code:1,msg:"当前未处于静音状态"}));if(!e.includes("mute"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用静音"}));Ns.__internalSend({type:A.WebsocketTypeEnum.MUTE,data:{session_id:s}})}unmute(){this.roleMute();const e=Dt.get("actionConfigs"),t=Dt.get("isMuted"),s=yt.sessionId;if(!t)throw new Error(JSON.stringify({code:1,msg:"当前未处于未静音状态"}));if(!e.includes("unmute"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用静音"}));Ns.__internalSend({type:A.WebsocketTypeEnum.UNMUTE,data:{session_id:s}})}consultTransfer(){this.roleMute();const e=Dt.get("consultIsAnswer"),t=yt.sessionId;if(!Dt.get("actionConfigs").includes("consult_transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用咨询转移"}));if(!e)throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ns.__internalSend({type:A.WebsocketTypeEnum.CONSULT_TRANSFER,data:{session_id:t}})}satisfactionEvaluation(){this.roleMute();const e=yt.sessionId;if(!Dt.get("actionConfigs").includes("satisfaction"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用满意度评价"}));Ns.__internalSend({type:A.WebsocketTypeEnum.SATISFACTION_EVALUATION,data:{session_id:e}})}startConference(){this.roleMute();if(!Dt.get("actionConfigs").includes("conference"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用三方会议"}));const e=yt.sessionId;if(!Dt.get("consultIsAnswer"))throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ns.__internalSend({type:A.WebsocketTypeEnum.CONSULT_THREE_WAY,data:{session_id:e}})}consultRetrieve(){this.roleMute();if(!Dt.get("actionConfigs").includes("consult_retrieve"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿取回通话"}));const e=yt.sessionId;if(!Dt.get("consultIsAnswer"))throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ns.__internalSend({type:A.WebsocketTypeEnum.CONSULT_RETURN_CALL,data:{session_id:e}})}async transferAgent(e){this.roleMute();if(!Dt.get("actionConfigs").includes("transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿转接"}));const{transferIsAnswer:t}=Dt.getState(),s=yt.sessionId;if(t)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));Ns.__internalSend({type:A.WebsocketTypeEnum.TRANSFER,data:{session_id:s,transfer_type:0,transfer_dest:e}})}async transferOutline(e){this.roleMute();if(!Dt.get("actionConfigs").includes("transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿转接"}));if(!e)throw new Error(JSON.stringify({code:1,msg:"号码不能为空"}));if(!/^\d+$/.test(e))throw new Error(JSON.stringify({code:1,msg:"号码格式错误"}));const{transferIsAnswer:t}=Dt.getState(),s=yt.sessionId;if(t)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));if(t)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));Ns.__internalSend({type:A.WebsocketTypeEnum.TRANSFER,data:{session_id:s,transfer_type:2,transfer_dest:e}})}}A.default=class{#A=null;#e=new Us;#t;#s=null;#i=!1;#r;constructor(){clearInterval(this.#s),this.#s=setInterval(async()=>{const A=await this.#o();ds.updateRttObject(A)},2e3),Ks.requestMediaPermissions(),window.addEventListener("beforeunload",()=>{this.destroy()}),this.#r=Dt.subscribeKey("answerDevice",A=>{1===A&&this.initWebRtc()})}async initWebRtc(){const A=yt.agentInfo.sip_account_list.find(A=>1===A.device_type);if(A){const e=A.sip_register_addr;this.#A=new us({server:e.split(":")[0],user:A.sip_account,password:A.sip_password,webSocket:`wss://${e}`,callTimeout:3e4},this.#n),await this.#A.start()}}async init({actionNodeParams:e,url:t,appKey:s,appSecret:i,agentNo:r,enableBrowserAlert:o}){try{const{viewHtmlElement:n,rttHTML:a}=e||{},V=t||"https://aicc.yescloudy.com";cs=V,hs=s,ls=i;const c=ns(s,i);await this.#e._agentLogin(r);const{agent_no:h,current_answer_device:l,init_state:g}=yt.agentInfo;g===A.AgentStatus.IDLE?(Dt.updateActionConfigs(Ct),yt.stateObject={state:g,state_name:"空闲"}):g===A.AgentStatus.BUSY&&(Dt.updateActionConfigs(Et),yt.stateObject={state:g,state_name:"忙碌"});let q="";const d=new URL(V).host;q=V.includes("https")?`wss://${d}`:`ws://${d}`,Ns.getInstance(`${q}/ccs-ws/api/v1/ws/call/${h}?Authorization=${c}`),Dt.updateAnswerDevice(l),1===l&&await this.initWebRtc(),this.#t=new bs(this.#A),e&&n&&(this.#i=!0,new vs({container:n,rttHTML:a,statusParams:{state:A.AgentStatus.IDLE,statusName:"空闲"}},this,this.#t)),yt.enableBrowserAlert=o,o&&Ks.requestPermission()}catch(A){this.#i&&Fs("初始化失败"),console.log(A)}}#n=A=>{const{type:e,data:t}=A;Ve.emit(e,t)};#a=A=>{};on(A,e){return Ve.on(A,e),this}off(A,e){Ve.off(A,e)}offAll(){Ve.clearAllListeners()}async destroyRtc(){await(this.#A?.destroy())}destroy(){this.destroyRtc(),clearInterval(this.#s),xs.off("ws-message",this.#a),Ns.__internalClose(),this.offAll(),this.#r?.(),this.#A=null,this.#e=null,this.#i=!1}async#o(){return this.#A?this.#A.getNetworkStats():{}}get call_api(){const A=A=>(...e)=>{if(!this.#i)return A.apply(this,e);console.warn("当前未使用个人开发模式")};return{answerCall:A(()=>this.#t.answerCall()),makeCall:A(A=>this.#t.makeCall(A)),cancelCall:A(()=>this.#t.cancelCall()),hangup:A(()=>this.#t.hangup()),sendDTMF:A(A=>this.#t.sendDTMF(A)),holdCall:A(()=>this.#t.holdCall()),unholdCall:A(()=>this.#t.unholdCall()),consultCall:A(async A=>{try{await this.#t.consultCall(A)}catch(A){throw console.warn(A),A}}),consultRetrieve:A(()=>this.#t.consultRetrieve()),consultTransfer:A(()=>this.#t.consultTransfer()),mute:A(()=>this.#t.mute()),unmute:A(()=>this.#t.unmute()),satisfactionEvaluation:A(()=>this.#t.satisfactionEvaluation()),startConference:A(()=>this.#t.startConference()),transferAgent:A(A=>this.#t.transferAgent(A)),transferOutline:A(A=>this.#t.transferOutline(A))}}get agent_api(){const A=A=>(...e)=>{if(!this.#i)return A.apply(this,e);console.warn("当前未使用个人开发模式")};return{changeDevice:A(A=>this.#e.changeDevice(A)),changeState:A(A=>this.#e.changeState(A)),getIdleAgentList:A(A=>this.#e.getIdleAgentList(A)),getAgentState:A(A=>this.#e.getAgentState(A))}}getAgentData(){const{agent_no:A,agent_name:e,answer_devices:t,init_state:s,default_device:i}=yt.agentInfo,{stateObject:r}=yt,o={1:"软电话",2:"手机模式",3:"SIP话机"};return{agent_no:A,agent_name:e,init_state:s,default_device:i,answer_devices:(t||"").split(",").map(A=>({value:Number(A),label:o[Number(A)]})),stateObject:r}}},Object.defineProperty(A,"__esModule",{value:!0})});
+    `;qt(s,this.rttHTML)}}const xs=new class{constructor(){this.events={}}on(A,e){this.events[A]=this.events[A]||[],this.events[A].push(e)}off(A,e){this.events[A]=(this.events[A]||[]).filter(A=>A!==e)}emit(A,...e){(this.events[A]||[]).forEach(A=>A(...e))}};class Ks{static requestPermission(){"Notification"in window&&"default"===Notification.permission&&Notification.requestPermission()}static async requestMediaPermissions(){try{const A=await navigator.mediaDevices.enumerateDevices();if(A.some(A=>"audioinput"===A.kind&&""!==A.label))return console.log("已授权麦克风权限"),null;const e=await navigator.mediaDevices.getUserMedia({audio:!0});return console.log("获取音频权限成功"),e}catch(A){return console.warn("获取音频权限失败:",A),null}}static show(A,e,t){if("Notification"in window&&"granted"===Notification.permission){const s=new Notification(A,{body:e,tag:"xy-global-notification",renotify:!0});s.onclick=()=>{window.focus(),s.close(),t?.()},setTimeout(()=>s.close(),5e3)}}static async checkMediaPermissions(){try{return(await navigator.mediaDevices.enumerateDevices()).some(A=>"audioinput"===A.kind&&""!==A.label)}catch(A){return console.warn("无法检查设备权限:",A),!1}}}let Os=null;class Ns{constructor(A){this.url=A,this.ws=null,this.heartbeatWorker=null,this.reconnectDelay=3e3,this.manualClose=!1,this.apiClient=new Us,this.initWebSocket()}static getInstance(A){if(!Os){if(!A)throw new Error("WebSocket 尚未初始化");Os=new Ns(A)}return Os}stateIdleChange(){const{state:e}=yt.stateObject;e!==A.AgentStatus.IDLE&&this.apiClient._changeState({data:{state:A.AgentStatus.IDLE,state_name:"空闲"}})}putAgentState(){yt.sessionId="";const{post_call_process_time:A}=yt.agentInfo,e=A||0;yt.autoStateTimer&&(clearTimeout(yt.autoStateTimer),yt.autoStateTimer=null),e>0?yt.autoStateTimer=setTimeout(()=>{yt.autoStateTimer=null,this.stateIdleChange()},e):this.stateIdleChange()}initWebSocket(){this.ws=new WebSocket(this.url),this.ws.onopen=()=>{this.sendMessage({type:0}),this.startHeartbeat()},this.ws.onmessage=e=>{const t=JSON.parse(e.data),{type:s,data:i,code:r,msg:o}=t;if(0!==s&&console.warn(s),s===A.WebsocketTypeEnum.OUT_CALL&&(0!==r?(Dt.reset(),Ve.emit(A.CallSipCallEvent.OUT_FAILED,o),this.stateIdleChange()):0===r&&Ve.emit(A.CallSipCallEvent.OUT_SUCCESS)),s===A.WebsocketTypeEnum.AGENT_STATE){const{state:e,state_name:t}=i;yt.stateObject={state:e,state_name:t},"振铃中"===t&&Dt.updateDisplayText(A.DisplayTextEnum.AGENT_RINGING),Ve.emit(A.CallSipCallEvent.AGENT_STATE,{state:e,state_name:t})}if(s===A.WebsocketTypeEnum.OUT_CALL_INCOMING_CALL&&(Ve.emit(A.CallSipCallEvent.OUT_INCOMING_CALL),yt.sessionId=i.session_id,Dt.updateActionConfigs(It)),s===A.WebsocketTypeEnum.OUT_CALL_END&&(1===i.device_type&&i.agent_no===yt.agentInfo.agent_no?(this.putAgentState(),Dt.reset(),Ve.emit(A.CallSipCallEvent.OUT_HANGUP,i),Dt.updateActionConfigs(Ct)):2===i.device_type&&i.agent_no===yt.agentInfo.agent_no?(Dt.reset(),Ve.emit(A.CallSipCallEvent.OUR_SIDE_CONSULT_HANGUP,i),this.putAgentState(),Dt.updateActionConfigs(Ct)):2===i.device_type&&i.agent_no!==yt.agentInfo.agent_no?(Dt.updateDisplayText(A.DisplayTextEnum.CALLING),Ve.emit(A.CallSipCallEvent.OTHER_SIDE_CONSULT_HANGUP,i),Dt.updateActionConfigs(Mt)):3===i.device_type&&i.agent_no===yt.agentInfo.agent_no?(this.putAgentState(),Dt.reset(),Ve.emit(A.CallSipCallEvent.THREE_WAY_OUR_SIDE_HANGUP),Dt.updateActionConfigs(Ct)):4===i.device_type&&i.agent_no===yt.agentInfo.agent_no&&(this.putAgentState(),Dt.reset(),Ve.emit(A.CallSipCallEvent.TRANSFER_END),Dt.updateActionConfigs(Ct))),s===A.WebsocketTypeEnum.OUT_CALL_RINGING&&1===i.type&&(Ve.emit(A.CallSipCallEvent.OUT_RINGING,i),Dt.updateDisplayText(A.DisplayTextEnum.RINGING)),s===A.WebsocketTypeEnum.OUT_CALL_ANSWER&&(Ve.emit(A.CallSipCallEvent.OUT_OFF_ANSWER,i),Dt.updateOutCallIsAnswer(!0),Dt.updateDisplayText(A.DisplayTextEnum.CALLING),Dt.updateActionConfigs(Mt)),s===A.WebsocketTypeEnum.CONSULT_RINGING&&(Ve.emit(A.CallSipCallEvent.CONSULT_RINGING),Dt.updateDisplayText(A.DisplayTextEnum.AGENT_RINGING),Dt.updateActionConfigs([])),s===A.WebsocketTypeEnum.CONSULT_ANSWER&&(Ve.emit(A.CallSipCallEvent.CONSULT_OFF_HOOK,i),Dt.updateConsultIsAnswer(!0),Dt.updateDisplayText(A.DisplayTextEnum.CONSULTING),Dt.updateActionConfigs(wt)),s===A.WebsocketTypeEnum.CONSULT_FAIL&&(Ve.emit(A.CallSipCallEvent.CONSULT_FAILED,{custom_reason:i.custom_reason}),Dt.updateDisplayText(A.DisplayTextEnum.CALLING),Dt.updateActionConfigs(Mt)),s===A.WebsocketTypeEnum.CONSULT_CALL_IN&&(Ve.emit(A.CallSipCallEvent.CONSULT_INCOMING,i),Dt.updateIsCalling(!0),Dt.updateDirection(A.DirectionEnum.CONSULT),Dt.updateDisplayText(A.DisplayTextEnum.CONSULT_CALL_IN),Dt.updateActionConfigs(Qt),yt.enableBrowserAlert&&Ks.show("📞 咨询来电",`坐席 [${i.agent_name}] 正在咨询...`,()=>{Ve.emit(A.EventName.NOTIFICATION_CLICK,{agent_mane:i.agent_name})})),s===A.WebsocketTypeEnum.CONSULT_CALL_IN_SUCCESS&&(yt.sessionId=i.session_id,Ve.emit(A.CallSipCallEvent.CONSULT_CALL_IN_SUCCESS),Dt.updateConsultIsAnswer(!0),Dt.updateDisplayText(A.DisplayTextEnum.CALLING),Dt.updateActionConfigs(ft)),s===A.WebsocketTypeEnum.CONSULT_RETURN_CALL_SUCCESS&&(Ve.emit(A.CallSipCallEvent.CONSULT_RETURN_CALL_SUCCESS),Dt.updateDisplayText(A.DisplayTextEnum.CALLING),Ve.emit(A.CallSipCallEvent.OTHER_SIDE_CONSULT_HANGUP,i),Dt.updateActionConfigs(Mt)),s===A.WebsocketTypeEnum.MUTE&&(0===r?(Dt.updateIsMuted(!0),Ve.emit(A.CallSipCallEvent.MUTE_SUCCESS),Dt.updateDisplayText(A.DisplayTextEnum.MUTING)):Ve.emit(A.CallSipCallEvent.MUTE_FAILED,o)),s===A.WebsocketTypeEnum.UNMUTE&&(0===r?(Dt.updateIsMuted(!1),Ve.emit(A.CallSipCallEvent.UNMUTE_SUCCESS),Dt.updateDisplayText(A.DisplayTextEnum.CALLING)):Ve.emit(A.CallSipCallEvent.UNMUTE_FAILED,o)),s===A.WebsocketTypeEnum.CALL_HOLD&&(0===r?(Dt.updateIsHold(!0),Dt.updateDisplayText(A.DisplayTextEnum.HOLDING),Ve.emit(A.CallSipCallEvent.HOLD_SUCCESS)):Ve.emit(A.CallSipCallEvent.HOLD_FAILED,o)),s===A.WebsocketTypeEnum.CALL_UNHOLD&&(0===r?(Dt.updateDisplayText(A.DisplayTextEnum.CALLING),Dt.updateIsHold(!1),Ve.emit(A.CallSipCallEvent.UNHOLD_SUCCESS)):Ve.emit(A.CallSipCallEvent.UNHOLD_FAILED,o)),s===A.WebsocketTypeEnum.CONSULT_TRANSFER&&(0===r?Ve.emit(A.CallSipCallEvent.CONSULT_TRANSFER_SUCCESS):Ve.emit(A.CallSipCallEvent.CONSULT_TRANSFER_FAILED,o)),s===A.WebsocketTypeEnum.CONSULT_TRANSFER_FAILED&&Ve.emit(A.CallSipCallEvent.CONSULT_TRANSFER_FAILED,i.status),s===A.WebsocketTypeEnum.CONSULT_TRANSFER_OFF_HOOK&&(Dt.updateDirection(A.DirectionEnum.INCOMING),Dt.updateDisplayText(A.DisplayTextEnum.CALLING),Ve.emit(A.CallSipCallEvent.CONSULT_TRANSFER_OFF_HOOK),Dt.updateActionConfigs(St),Dt.updateIncomingIsAnswer(!0),Dt.updateConsultIsAnswer(!1)),s===A.WebsocketTypeEnum.INCOMING_CALL&&(yt.sessionId=i.session_id,Dt.updateIsCalling(!0),Dt.updateDirection(A.DirectionEnum.INCOMING),Dt.updateDisplayText(A.DisplayTextEnum.INCOMING_CALL),Ve.emit(A.CallSipCallEvent.INCOMING_CALL,{customer_phone:i.customer_phone}),Dt.updateActionConfigs(Qt),yt.enableBrowserAlert&&Ks.show("📞 客户来电",`客户 [${i.customer_phone}] 正在呼入...`,()=>{Ve.emit(A.EventName.NOTIFICATION_CLICK,{customer_phone:i.customer_phone})})),s===A.WebsocketTypeEnum.INCOMING_CALL_OFF_HOOK&&(Dt.updateIncomingIsAnswer(!0),Ve.emit(A.CallSipCallEvent.INCOMING_CALL_OFF_HOOK),Dt.updateActionConfigs(St),Dt.updateDisplayText(A.DisplayTextEnum.CALLING)),s===A.WebsocketTypeEnum.INCOMING_CALL_END&&(1===i.device_type&&i.agent_no===yt.agentInfo.agent_no?(this.putAgentState(),Dt.reset(),Ve.emit(A.CallSipCallEvent.INCOMING_CALL_END),Dt.updateActionConfigs(Ct)):2===i.device_type&&i.agent_no===yt.agentInfo.agent_no?(Dt.reset(),Ve.emit(A.CallSipCallEvent.OUR_SIDE_CONSULT_HANGUP,i),this.putAgentState(),Dt.updateActionConfigs(Ct)):2===i.device_type&&i.agent_no!==yt.agentInfo.agent_no?(Dt.updateDisplayText(A.DisplayTextEnum.CALLING),Ve.emit(A.CallSipCallEvent.OTHER_SIDE_CONSULT_HANGUP,i),Dt.updateActionConfigs(Mt)):3===i.device_type&&i.agent_no===yt.agentInfo.agent_no?(this.putAgentState(),Dt.reset(),Ve.emit(A.CallSipCallEvent.THREE_WAY_OUR_SIDE_HANGUP),Dt.updateActionConfigs(Ct)):4===i.device_type&&i.agent_no===yt.agentInfo.agent_no&&(this.putAgentState(),Dt.reset(),Ve.emit(A.CallSipCallEvent.TRANSFER_END),Dt.updateActionConfigs(Ct))),s===A.WebsocketTypeEnum.SATISFACTION_EVALUATION&&(0===r?Ve.emit(A.CallSipCallEvent.SATISFACTION_EVALUATION_SUCCESS):Ve.emit(A.CallSipCallEvent.SATISFACTION_EVALUATION_FAILED,o)),s===A.WebsocketTypeEnum.CONSULT_THREE_WAY&&(0!==r?Ve.emit(A.CallSipCallEvent.CONSULT_THREE_WAY_FAILED,o):0===r&&Dt.updateIsMeeting(!0)),s===A.WebsocketTypeEnum.CONSULT_THREE_WAY_RESULT&&("success"===i.status?(Dt.updateDirection(A.DirectionEnum.MEETING),Dt.updateDisplayText(A.DisplayTextEnum.MEETING),Dt.updateActionConfigs(Bt),Ve.emit(A.CallSipCallEvent.CONSULT_THREE_WAY_SUCCESS)):(Ve.emit(A.CallSipCallEvent.CONSULT_THREE_WAY_FAILED,{conf_name:i.conf_name}),Dt.updateIsMeeting(!1))),s===A.WebsocketTypeEnum.TRANSFER_INCOMING_CALL&&(i.agent_no===yt.agentInfo.agent_no?(Dt.updateDisplayText(A.DisplayTextEnum.TRANSFERRING),Ve.emit(A.CallSipCallEvent.TRANSFER_PROGRESS),Dt.updateActionConfigs([]),Dt.updateTransferIsAnswer(!0)):(Ve.emit(A.CallSipCallEvent.TRANSFER_INCOMING_CALL,i),Dt.updateIsCalling(!0),Dt.updateDirection(A.DirectionEnum.TRANSFER),Dt.updateDisplayText(A.DisplayTextEnum.TRANSFER_INCOMING_CALL),Dt.updateActionConfigs(Qt),yt.enableBrowserAlert&&Ks.show("📞 转接来电",`坐席 [${i.agent_no}] 正在转接...`,()=>{Ve.emit(A.EventName.NOTIFICATION_CLICK,{agent_mane:i.agent_no})}))),s===A.WebsocketTypeEnum.TRANSFER_OFF_HOOK&&(yt.sessionId=i.session_id,Ve.emit(A.CallSipCallEvent.TRANSFER_OFF_HOOK),Dt.updateTransferIsAnswer(!0),Dt.updateDisplayText(A.DisplayTextEnum.CALLING),Dt.updateActionConfigs(St)),s===A.WebsocketTypeEnum.TRANSFER_FAILED&&"failed"===i.status){Ve.emit(A.CallSipCallEvent.TRANSFER_FAILED,"未知原因");const e=Dt.get("direction");e===A.DirectionEnum.OUTGOING?Dt.updateActionConfigs(Mt):e===A.DirectionEnum.INCOMING&&Dt.updateActionConfigs(St)}0!==s&&xs.emit("ws-message",t)},this.ws.onclose=()=>{this.stopHeartbeat(),this.manualClose||setTimeout(()=>this.initWebSocket(),this.reconnectDelay)},this.ws.onerror=()=>{this.ws?.close()}}startHeartbeat(){const A=new Blob(["\n      let timer;\n      self.onmessage = function (e) {\n        if (e.data === 'start') {\n          timer = setInterval(() => {\n            self.postMessage('heartbeat');\n          }, 14000);\n        } else if (e.data === 'stop') {\n          clearInterval(timer);\n        }\n      };\n    "],{type:"application/javascript"}),e=URL.createObjectURL(A);this.heartbeatWorker=new Worker(e),this.heartbeatWorker.onmessage=()=>{this.sendMessage({type:0})},this.heartbeatWorker.postMessage("start")}stopHeartbeat(){this.heartbeatWorker&&(this.heartbeatWorker.postMessage("stop"),this.heartbeatWorker.terminate(),this.heartbeatWorker=null)}sendMessage(A){this.ws?.readyState===WebSocket.OPEN?this.ws.send(JSON.stringify(A)):console.warn("WebSocket 未连接，消息未发送")}close(){this.manualClose=!0,this.stopHeartbeat(),this.ws?.close()}static __internalClose(){Os&&(Os.close(),Os=null)}static __internalSend(A){if(!Os)throw new Error("WebSocket 尚未初始化");Os.sendMessage(A)}}class bs{constructor(A){this.sipClient=null,this.sipClient=A}roleMute(){const A=Dt.get("isCalling"),e=yt.sessionId;if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));if(!e)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}))}holdCall(){this.roleMute();const e=Dt.get("isHold"),{sessionId:t}=yt;if(!t)return;if(!Dt.get("actionConfigs").includes("hold"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿保持"}));if(e)throw new Error(JSON.stringify({code:1,msg:"当前已处于保持状态"}));Ns.__internalSend({type:A.WebsocketTypeEnum.CALL_HOLD,data:{session_id:t}})}unholdCall(){this.roleMute();const{isHold:e}=Dt.getState(),{sessionId:t}=yt;if(!Dt.get("actionConfigs").includes("unhold"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿取消保持"}));if(t){if(!e)throw new Error(JSON.stringify({code:1,msg:"当前未处于保持状态"}));Ns.__internalSend({type:A.WebsocketTypeEnum.CALL_UNHOLD,data:{session_id:t}})}}sendDTMF(A){if(1!==Dt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!Dt.get("actionConfigs").includes("dtmf"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿发送按键"}));const{isCalling:e}=Dt.getState();if(!e)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));this.sipClient.sendDTMF(A)}cancelCall(){if(1!==Dt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!Dt.get("actionConfigs").includes("reject"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用拒接"}));const{isCalling:e,direction:t,outCallIsAnswer:s}=Dt.getState();if(!e)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));s||(t===A.DirectionEnum.INCOMING?this.rejectInCall():t===A.DirectionEnum.OUTGOING&&this.rejectOutCall())}async consultCall(e){this.roleMute();const{isCalling:t,outCallIsAnswer:s,consultIsAnswer:i,incomingIsAnswer:r}=Dt.getState(),o=yt.sessionId;if(!Dt.get("actionConfigs").includes("consult"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用咨询"}));if(i)throw new Error(JSON.stringify({code:1,msg:"当前正在咨询"}));if(!(t||s||r))throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));if(!o)throw new Error(JSON.stringify({code:1,msg:"sessionId不存在"}));Ns.__internalSend({type:A.WebsocketTypeEnum.CONSULT_REQUEST,data:{session_id:o,consultation_agent_no:e}})}async answerCall(){if(1!==Dt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));await this.sipClient.answerCall()}async rejectInCall(){if(1!==Dt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));const{isCalling:A}=Dt.getState();if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));await this.sipClient.rejectInCall()}async makeCall(e){if(Dt.getState().isCalling)throw new Error(JSON.stringify({code:1,msg:"正在呼叫中，请勿重复点击"}));Dt.updateIsCalling(!0),Dt.updateDirection(A.DirectionEnum.OUTGOING),Ns.__internalSend({type:A.WebsocketTypeEnum.OUT_CALL,data:{customer_phone:e}})}async rejectOutCall(){const{isCalling:A}=Dt.getState();if(1!==Dt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));await this.sipClient.rejectOutCall()}async hangup(){if(1!==Dt.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!Dt.get("isCalling"))throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));await this.sipClient.hangup()}mute(){this.roleMute();const e=Dt.get("actionConfigs"),t=Dt.get("isMuted"),s=yt.sessionId;if(t)throw new Error(JSON.stringify({code:1,msg:"当前未处于静音状态"}));if(!e.includes("mute"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用静音"}));Ns.__internalSend({type:A.WebsocketTypeEnum.MUTE,data:{session_id:s}})}unmute(){this.roleMute();const e=Dt.get("actionConfigs"),t=Dt.get("isMuted"),s=yt.sessionId;if(!t)throw new Error(JSON.stringify({code:1,msg:"当前未处于未静音状态"}));if(!e.includes("unmute"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用静音"}));Ns.__internalSend({type:A.WebsocketTypeEnum.UNMUTE,data:{session_id:s}})}consultTransfer(){this.roleMute();const e=Dt.get("consultIsAnswer"),t=yt.sessionId;if(!Dt.get("actionConfigs").includes("consult_transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用咨询转移"}));if(!e)throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ns.__internalSend({type:A.WebsocketTypeEnum.CONSULT_TRANSFER,data:{session_id:t}})}satisfactionEvaluation(){this.roleMute();const e=yt.sessionId;if(!Dt.get("actionConfigs").includes("satisfaction"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用满意度评价"}));Ns.__internalSend({type:A.WebsocketTypeEnum.SATISFACTION_EVALUATION,data:{session_id:e}})}startConference(){this.roleMute();if(!Dt.get("actionConfigs").includes("conference"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用三方会议"}));const e=yt.sessionId;if(!Dt.get("consultIsAnswer"))throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ns.__internalSend({type:A.WebsocketTypeEnum.CONSULT_THREE_WAY,data:{session_id:e}})}consultRetrieve(){this.roleMute();if(!Dt.get("actionConfigs").includes("consult_retrieve"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿取回通话"}));const e=yt.sessionId;if(!Dt.get("consultIsAnswer"))throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ns.__internalSend({type:A.WebsocketTypeEnum.CONSULT_RETURN_CALL,data:{session_id:e}})}async transferAgent(e){this.roleMute();if(!Dt.get("actionConfigs").includes("transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿转接"}));const{transferIsAnswer:t}=Dt.getState(),s=yt.sessionId;if(t)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));Ns.__internalSend({type:A.WebsocketTypeEnum.TRANSFER,data:{session_id:s,transfer_type:0,transfer_dest:e}})}async transferOutline(e){this.roleMute();if(!Dt.get("actionConfigs").includes("transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿转接"}));if(!e)throw new Error(JSON.stringify({code:1,msg:"号码不能为空"}));if(!/^\d+$/.test(e))throw new Error(JSON.stringify({code:1,msg:"号码格式错误"}));const{transferIsAnswer:t}=Dt.getState(),s=yt.sessionId;if(t)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));if(t)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));Ns.__internalSend({type:A.WebsocketTypeEnum.TRANSFER,data:{session_id:s,transfer_type:2,transfer_dest:e}})}}A.default=class{#A=null;#e=new Us;#t;#s=null;#i=!1;#r;constructor(){clearInterval(this.#s),this.#s=setInterval(async()=>{const A=await this.#o();ds.updateRttObject(A)},2e3),Ks.requestMediaPermissions(),window.addEventListener("beforeunload",()=>{this.destroy()}),this.#r=Dt.subscribeKey("answerDevice",A=>{1===A&&this.initWebRtc()})}async initWebRtc(){const A=yt.agentInfo.sip_account_list.find(A=>1===A.device_type);if(A){const e=A.sip_register_addr;this.#A=new us({server:e.split(":")[0],user:A.sip_account,password:A.sip_password,webSocket:`wss://${e}`,callTimeout:3e4},this.#n),await this.#A.start()}}async init({actionNodeParams:e,url:t,appKey:s,appSecret:i,agentNo:r,enableBrowserAlert:o}){try{const{viewHtmlElement:n,rttHTML:a}=e||{},V=t||"https://aicc.yescloudy.com";cs=V,hs=s,ls=i;const c=ns(s,i);await this.#e._agentLogin(r);const{agent_no:h,current_answer_device:l,init_state:g}=yt.agentInfo;g===A.AgentStatus.IDLE?(Dt.updateActionConfigs(Ct),yt.stateObject={state:g,state_name:"空闲"}):g===A.AgentStatus.BUSY&&(Dt.updateActionConfigs(Et),yt.stateObject={state:g,state_name:"忙碌"});let q="";const d=new URL(V).host;q=V.includes("https")?`wss://${d}`:`ws://${d}`,Ns.getInstance(`${q}/ccs-ws/api/v1/ws/call/${h}?Authorization=${c}`),Dt.updateAnswerDevice(l),1===l&&await this.initWebRtc(),this.#t=new bs(this.#A),e&&n&&(this.#i=!0,new vs({container:n,rttHTML:a,statusParams:{state:A.AgentStatus.IDLE,statusName:"空闲"}},this,this.#t)),yt.enableBrowserAlert=o,o&&Ks.requestPermission()}catch(A){this.#i&&Fs("初始化失败"),console.log(A)}}#n=A=>{const{type:e,data:t}=A;Ve.emit(e,t)};#a=A=>{};on(A,e){return Ve.on(A,e),this}off(A,e){Ve.off(A,e)}offAll(){Ve.clearAllListeners()}async destroyRtc(){await(this.#A?.destroy())}destroy(){this.destroyRtc(),clearInterval(this.#s),xs.off("ws-message",this.#a),Ns.__internalClose(),this.offAll(),this.#r?.(),this.#A=null,this.#e=null,this.#i=!1}async#o(){return this.#A?this.#A.getNetworkStats():{}}get call_api(){const A=A=>(...e)=>{if(!this.#i)return A.apply(this,e);console.warn("当前未使用个人开发模式")};return{answerCall:A(()=>this.#t.answerCall()),makeCall:A(A=>this.#t.makeCall(A)),cancelCall:A(()=>this.#t.cancelCall()),hangup:A(()=>this.#t.hangup()),sendDTMF:A(A=>this.#t.sendDTMF(A)),holdCall:A(()=>this.#t.holdCall()),unholdCall:A(()=>this.#t.unholdCall()),consultCall:A(async A=>{try{await this.#t.consultCall(A)}catch(A){throw console.warn(A),A}}),consultRetrieve:A(()=>this.#t.consultRetrieve()),consultTransfer:A(()=>this.#t.consultTransfer()),mute:A(()=>this.#t.mute()),unmute:A(()=>this.#t.unmute()),satisfactionEvaluation:A(()=>this.#t.satisfactionEvaluation()),startConference:A(()=>this.#t.startConference()),transferAgent:A(A=>this.#t.transferAgent(A)),transferOutline:A(A=>this.#t.transferOutline(A))}}get agent_api(){const A=A=>(...e)=>{if(!this.#i)return A.apply(this,e);console.warn("当前未使用个人开发模式")};return{changeDevice:A(A=>this.#e.changeDevice(A)),changeState:A(A=>this.#e.changeState(A)),getIdleAgentList:A(A=>this.#e.getIdleAgentList(A)),getAgentState:A(A=>this.#e.getAgentState(A))}}getAgentData(){const{agent_no:A,agent_name:e,answer_devices:t,init_state:s,default_device:i}=yt.agentInfo,{stateObject:r}=yt,o={1:"软电话",2:"手机模式",3:"SIP话机"};return{agent_no:A,agent_name:e,init_state:s,default_device:i,answer_devices:(t||"").split(",").map(A=>({value:Number(A),label:o[Number(A)]})),stateObject:r}}},Object.defineProperty(A,"__esModule",{value:!0})});

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "ysyt-agent-sdk",
-  "version": "1.0.57",
+  "version": "1.0.58",
   "main": "dist/ysyt-agent-sdk.cjs.js",
   "module": "dist/ysyt-agent-sdk.esm.js",
   "types": "dist/src/index.d.ts",