ysyt-agent-sdk 1.0.149 → 1.0.150

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (4) hide show
  1. package/dist/ysyt-agent-sdk.cjs.js +2 -2
  2. package/dist/ysyt-agent-sdk.esm.js +15 -15
  3. package/dist/ysyt-agent-sdk.umd.js +2 -2
  4. package/package.json +1 -1
package/dist/ysyt-agent-sdk.umd.js CHANGED
@@ -524,7 +524,7 @@ const Ft=A=>(e,t)=>{void 0!==t?t.addInitializer(()=>{customElements.define(A,e)}
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  * @copyright Chen, Yi-Cyuan 2014-2023
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  * @license MIT
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  */
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t=Date.now(),s=`${A}:${t}:${fs.md5(`${e}${t}`)}`,i=(new TextEncoder).encode(s);return btoa(String.fromCharCode(...i))},Qs="/v1/aicc/bmserver",Ss="/v1/aicc/ccs";let ys="",Ts="",Ds="",Rs="";function Us(){const A=Bs(Ts,Ds);return Is.create({prefixUrl:`${ys}`,timeout:!1,headers:{Authorization:A},hooks:{afterResponse:[async(A,e,t)=>{if(-1!==t.url.indexOf("heartbeat"))return t;const s=await t.clone().json();if(0!==s.code)throw new Error(JSON.stringify(s)||"请求失败");return t.json=async()=>s,t}]}})}async function ks(A,e){const t=Us(),s="api/"+A.replace(/^\/+/,"");return t.post(s,{json:e}).json()}const Gs=A=>ks(`${Ss}/state/change`,A),Fs=()=>async function(A,e){const t=Us(),s=A.replace(/^\/+/,"");return t.post(s,{json:e}).json()}("/heartbeat",{});class Ys{constructor(){this.roleData={agentInfo:()=>{if(!ce.agentInfo?.agent_no)throw new Error(JSON.stringify({code:1,msg:"请先登录"}))},requestInfo:A=>{if(!A.data)throw new Error(JSON.stringify({code:1,msg:'Parameter "data" is required'}))},changeDevice:A=>{if(!A)throw new Error(JSON.stringify({code:1,msg:'Parameter "device" is required'}));const{answer_devices:e}=ce.agentInfo;if(!e.split(",").map(A=>Number(A)).includes(A))throw new Error(JSON.stringify({code:1,msg:"当前状态不支持"}))},changeState:(A,e)=>{if(!A)throw new Error(JSON.stringify({code:1,msg:'Parameter "state" is required'}));if(!e)throw new Error(JSON.stringify({code:1,msg:'Parameter "state_name" is required'}));if(2===A&&("通话中"===e||"整理"===e))throw new Error(JSON.stringify({code:1,msg:"当前状态不支持"}));if(![1,2].includes(A))throw new Error(JSON.stringify({code:1,msg:"当前状态不支持"}))},setAgentExplicit:A=>{const{out_display_select_switch:e,out_display_data:t}=ce.agentInfo;if(1!==e)throw new Error(JSON.stringify({code:1,msg:"当前坐席设置未开启允许指定外显"}));if(!A)throw new Error(JSON.stringify({code:1,msg:'Parameter "number" is required'}));if(!(t||"").split("#").includes(A))throw new Error(JSON.stringify({code:1,msg:"当前外显号码不存在"}))}}}formatDate(A){return`${A.getFullYear()}-${String(A.getMonth()+1).padStart(2,"0")}-${String(A.getDate()).padStart(2,"0")} ${String(A.getHours()).padStart(2,"0")}:${String(A.getMinutes()).padStart(2,"0")}:${String(A.getSeconds()).padStart(2,"0")}`}async _agentLogin(e){try{const A=await(t={agent_no:e},ks(`${Ss}/agent/login`,t));ce.agentInfo=A.data}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}var t}async _changeState(e){try{ce.autoStateTimer&&(clearTimeout(ce.autoStateTimer),ce.autoStateTimer=null),this.roleData.agentInfo(),this.roleData.requestInfo(e);const{data:t,success:s}=e,{state:i,state_name:n}=t,{agent_no:r}=ce.agentInfo;await Gs({agent_no:r,state_name:n,state:i}),(ce.stateObject.state===A.AgentStatus.IDLE||ce.stateObject.state===A.AgentStatus.BUSY&&"整理"!==n)&&(ce.stateBeforeChange=ce.stateObject),i===A.AgentStatus.IDLE?le.updateActionConfigs(Bt):i===A.AgentStatus.BUSY&&le.updateActionConfigs(Qt),ce.stateObject={state:i,state_name:n},s?.({code:0,msg:"请求成功"})}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}}async _getInCallCrmDetail(e){try{const{phone:A}=e.data,t=await(A=>ks(`${Qs}/crm/popups`,A))({phone:A});e.success?.(t)}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}}async changeDevice(e){try{if(le.get("isCalling"))throw new Error(JSON.stringify({code:1,msg:"当前正在通话中，请勿切换设备"}));this.roleData.agentInfo(),this.roleData.requestInfo(e);const{data:t,success:s}=e,{device:i}=t;1===i&&le.updateAnswerDevice(i),this.roleData.changeDevice(i);const{agent_no:n}=ce.agentInfo;await(A=>ks(`${Ss}/device/change`,A))({agent_no:n,answer_device:i}),le.updateAnswerDevice(i);const r=le.get("actionConfigs");le.updateActionConfigs(r),2===i&&ce.stateObject.state===A.AgentStatus.UNREGISTERED&&await this._changeState({data:{...ce.stateBeforeChange,state_name:ce.stateBeforeChange.state===A.AgentStatus.IDLE?"空闲":"忙碌"}}),s?.({code:0,msg:"请求成功"})}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}}async changeState(e){try{if(le.get("isCalling"))throw new Error(JSON.stringify({code:1,msg:"当前正在通话中，请勿切换设备"}));ce.autoStateTimer&&(clearTimeout(ce.autoStateTimer),ce.autoStateTimer=null),this.roleData.agentInfo(),this.roleData.requestInfo(e);const{data:t,success:s}=e,{state:i,state_name:n}=t;this.roleData.changeState(i,n);const{agent_no:r}=ce.agentInfo;await Gs({agent_no:r,state_name:n,state:i}),(ce.stateObject.state===A.AgentStatus.IDLE||ce.stateObject.state===A.AgentStatus.BUSY&&"整理"!==n)&&(ce.stateBeforeChange=ce.stateObject),i===A.AgentStatus.IDLE?le.updateActionConfigs(Bt):i===A.AgentStatus.BUSY&&le.updateActionConfigs(Qt),ce.stateObject={state:i,state_name:n},s?.({code:0,msg:"请求成功"})}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}}async getIdleAgentList(e){const{agent_no:t}=ce.agentInfo;try{this.roleData.agentInfo();const A=await(A=>ks(`${Ss}/agent/free`,A))({agent_no:t});e.success?.(A)}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}}async getAgentState(e){try{const A=await ks(`${Qs}/agent/statecfg/list`,{}),t=(A.data||[]).filter(A=>0===A.enable).filter(A=>0!==A.state&&3!==A.state).filter(A=>"通话中"!==A.state_name&&"整理"!==A.state_name&&"未注册"!==A.state_name&&"离线接听"!==A.state_name).map(A=>({state:A.state,state_name:A.state_name})).reverse();e.success?.({...A,data:t})}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}}async setAgentExplicit(e){try{this.roleData.agentInfo(),this.roleData.requestInfo(e),this.roleData.setAgentExplicit(e.data.number);const{agent_id:A}=ce.agentInfo;await(A=>ks(`${Qs}/agent/update`,A))({agent_id:A,out_display_number:e.data.number}),le.updateSelectOutNumber(e.data.number),e.success?.({code:0,msg:"请求成功"})}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}}async checkAgentLogin(e){try{this.roleData.requestInfo(e);const{agent_no:A}=e.data;if(!A)throw new Error(JSON.stringify({code:1,msg:'Parameter "agent_no" is required'}));const t=await(A=>ks(`${Ss}/agent/islogin`,A))({agent_no:A});e.success?.(t)}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}}async getCallRecord(e){try{this.roleData.agentInfo();const{success:A}=e,t=new Date,s=new Date(t.getFullYear(),t.getMonth(),t.getDate(),0,0,0),i=new Date(t.getFullYear(),t.getMonth(),t.getDate(),23,59,59),n=[this.formatDate(s),this.formatDate(i)],{agent_no:r}=ce.agentInfo,o=await(A=>ks(`${Qs}/agent/recordpage`,A))({start_time:n[0],end_time:n[1],page_no:1,page_size:10,agent_no:r}),{code:a,msg:V,data:c}=o;A?.({code:a,msg:V,data:c})}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}}async logout(e){this.roleData.agentInfo();try{const{agent_no:A}=ce.agentInfo,{data:t,success:s}=e;await(A=>ks(`${Ss}/agent/logout`,A))({...t,agent_no:A}),s?.({code:0,msg:""})}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}}}let vs=class extends It{constructor(){super(...arguments),this.type="info",this.content="",this.duration=3e3}static{this.styles=Ee`
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t=Date.now(),s=`${A}:${t}:${fs.md5(`${e}${t}`)}`,i=(new TextEncoder).encode(s);return btoa(String.fromCharCode(...i))},Qs="/v1/aicc/bmserver",Ss="/v1/aicc/ccs";let ys="",Ts="",Ds="",Rs="";function Us(){const A=Bs(Ts,Ds);return Is.create({prefixUrl:`${ys}`,timeout:!1,headers:{Authorization:A},hooks:{afterResponse:[async(A,e,t)=>{if(-1!==t.url.indexOf("heartbeat"))return t;const s=await t.clone().json();if(0!==s.code)throw new Error(JSON.stringify(s)||"请求失败");return t.json=async()=>s,t}]}})}async function ks(A,e){const t=Us(),s="api/"+A.replace(/^\/+/,"");return t.post(s,{json:e}).json()}const Gs=A=>ks(`${Ss}/state/change`,A),Fs=()=>async function(A,e){const t=Us(),s=A.replace(/^\/+/,"");return t.post(s,{json:e}).json()}("/heartbeat",{});class Ys{constructor(){this.roleData={agentInfo:()=>{if(!ce.agentInfo?.agent_no)throw new Error(JSON.stringify({code:1,msg:"请先登录"}))},requestInfo:A=>{if(!A.data)throw new Error(JSON.stringify({code:1,msg:'Parameter "data" is required'}))},changeDevice:A=>{if(!A)throw new Error(JSON.stringify({code:1,msg:'Parameter "device" is required'}));const{answer_devices:e}=ce.agentInfo;if(!e.split(",").map(A=>Number(A)).includes(A))throw new Error(JSON.stringify({code:1,msg:"当前状态不支持"}))},changeState:(A,e)=>{if(!A)throw new Error(JSON.stringify({code:1,msg:'Parameter "state" is required'}));if(!e)throw new Error(JSON.stringify({code:1,msg:'Parameter "state_name" is required'}));if(2===A&&("通话中"===e||"整理"===e))throw new Error(JSON.stringify({code:1,msg:"当前状态不支持"}));if(![1,2].includes(A))throw new Error(JSON.stringify({code:1,msg:"当前状态不支持"}))},setAgentExplicit:A=>{const{out_display_select_switch:e,out_display_data:t}=ce.agentInfo;if(1!==e)throw new Error(JSON.stringify({code:1,msg:"当前坐席设置未开启允许指定外显"}));if(!A)throw new Error(JSON.stringify({code:1,msg:'Parameter "number" is required'}));if(!(t||"").split("#").includes(A))throw new Error(JSON.stringify({code:1,msg:"当前外显号码不存在"}))}}}formatDate(A){return`${A.getFullYear()}-${String(A.getMonth()+1).padStart(2,"0")}-${String(A.getDate()).padStart(2,"0")} ${String(A.getHours()).padStart(2,"0")}:${String(A.getMinutes()).padStart(2,"0")}:${String(A.getSeconds()).padStart(2,"0")}`}async _agentLogin(e){try{const A=await(t={agent_no:e},ks(`${Ss}/agent/login`,t));ce.agentInfo=A.data}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}var t}async _changeState(e){try{ce.autoStateTimer&&(clearTimeout(ce.autoStateTimer),ce.autoStateTimer=null),this.roleData.agentInfo(),this.roleData.requestInfo(e);const{data:t,success:s}=e,{state:i,state_name:n}=t,{agent_no:r}=ce.agentInfo;await Gs({agent_no:r,state_name:n,state:i}),i===A.AgentStatus.IDLE?le.updateActionConfigs(Bt):i===A.AgentStatus.BUSY&&le.updateActionConfigs(Qt),ce.stateObject={state:i,state_name:n},s?.({code:0,msg:"请求成功"})}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}}async _getInCallCrmDetail(e){try{const{phone:A}=e.data,t=await(A=>ks(`${Qs}/crm/popups`,A))({phone:A});e.success?.(t)}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}}async changeDevice(e){try{if(le.get("isCalling"))throw new Error(JSON.stringify({code:1,msg:"当前正在通话中，请勿切换设备"}));this.roleData.agentInfo(),this.roleData.requestInfo(e);const{data:t,success:s}=e,{device:i}=t;1===i&&le.updateAnswerDevice(i),this.roleData.changeDevice(i);const{agent_no:n}=ce.agentInfo;await(A=>ks(`${Ss}/device/change`,A))({agent_no:n,answer_device:i}),le.updateAnswerDevice(i);const r=le.get("actionConfigs");le.updateActionConfigs(r),2===i&&ce.stateObject.state===A.AgentStatus.UNREGISTERED&&await this._changeState({data:{...ce.stateBeforeChange,state_name:ce.stateBeforeChange.state===A.AgentStatus.IDLE?"空闲":"忙碌"}}),s?.({code:0,msg:"请求成功"})}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}}async changeState(e){try{if(le.get("isCalling"))throw new Error(JSON.stringify({code:1,msg:"当前正在通话中，请勿切换设备"}));ce.autoStateTimer&&(clearTimeout(ce.autoStateTimer),ce.autoStateTimer=null),this.roleData.agentInfo(),this.roleData.requestInfo(e);const{data:t,success:s}=e,{state:i,state_name:n}=t;this.roleData.changeState(i,n);const{agent_no:r}=ce.agentInfo;await Gs({agent_no:r,state_name:n,state:i}),(ce.stateObject.state===A.AgentStatus.IDLE||ce.stateObject.state===A.AgentStatus.BUSY&&"整理"!==n)&&(ce.stateBeforeChange=ce.stateObject),i===A.AgentStatus.IDLE?le.updateActionConfigs(Bt):i===A.AgentStatus.BUSY&&le.updateActionConfigs(Qt),ce.stateObject={state:i,state_name:n},s?.({code:0,msg:"请求成功"})}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}}async getIdleAgentList(e){const{agent_no:t}=ce.agentInfo;try{this.roleData.agentInfo();const A=await(A=>ks(`${Ss}/agent/free`,A))({agent_no:t});e.success?.(A)}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}}async getAgentState(e){try{const A=await ks(`${Qs}/agent/statecfg/list`,{}),t=(A.data||[]).filter(A=>0===A.enable).filter(A=>0!==A.state&&3!==A.state).filter(A=>"通话中"!==A.state_name&&"整理"!==A.state_name&&"未注册"!==A.state_name&&"离线接听"!==A.state_name).map(A=>({state:A.state,state_name:A.state_name})).reverse();e.success?.({...A,data:t})}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}}async setAgentExplicit(e){try{this.roleData.agentInfo(),this.roleData.requestInfo(e),this.roleData.setAgentExplicit(e.data.number);const{agent_id:A}=ce.agentInfo;await(A=>ks(`${Qs}/agent/update`,A))({agent_id:A,out_display_number:e.data.number}),le.updateSelectOutNumber(e.data.number),e.success?.({code:0,msg:"请求成功"})}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}}async checkAgentLogin(e){try{this.roleData.requestInfo(e);const{agent_no:A}=e.data;if(!A)throw new Error(JSON.stringify({code:1,msg:'Parameter "agent_no" is required'}));const t=await(A=>ks(`${Ss}/agent/islogin`,A))({agent_no:A});e.success?.(t)}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}}async getCallRecord(e){try{this.roleData.agentInfo();const{success:A}=e,t=new Date,s=new Date(t.getFullYear(),t.getMonth(),t.getDate(),0,0,0),i=new Date(t.getFullYear(),t.getMonth(),t.getDate(),23,59,59),n=[this.formatDate(s),this.formatDate(i)],{agent_no:r}=ce.agentInfo,o=await(A=>ks(`${Qs}/agent/recordpage`,A))({start_time:n[0],end_time:n[1],page_no:1,page_size:10,agent_no:r}),{code:a,msg:V,data:c}=o;A?.({code:a,msg:V,data:c})}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}}async logout(e){this.roleData.agentInfo();try{const{agent_no:A}=ce.agentInfo,{data:t,success:s}=e;await(A=>ks(`${Ss}/agent/logout`,A))({...t,agent_no:A}),s?.({code:0,msg:""})}catch(e){throw Ve.emit(A.EventName.FAIL_NOTIFICATION,JSON.parse(e.message).msg),e}}}let vs=class extends It{constructor(){super(...arguments),this.type="info",this.content="",this.duration=3e3}static{this.styles=Ee`
528
528
  :host {
529
529
  display: block;
530
530
  margin-top: 10px;
@@ -911,4 +911,4 @@ const Ft=A=>(e,t)=>{void 0!==t?t.addInitializer(()=>{customElements.define(A,e)}
911
911
  `:""}
912
912
  </div>
913
913
  </my-popover>
914
- `;Ct(s,this.rttHTML)}}class bs{static requestPermission(){"Notification"in window&&"default"===Notification.permission&&Notification.requestPermission()}static async requestMediaPermissions(){try{const A=await navigator.mediaDevices.enumerateDevices();if(A.some(A=>"audioinput"===A.kind&&""!==A.label))return null;return await navigator.mediaDevices.getUserMedia({audio:!0})}catch(A){return console.warn("获取音频权限失败:",A),null}}static show(A,e,t,s){if("Notification"in window&&"granted"===Notification.permission){const i=new Notification(A,{body:e,tag:`xy-global-notification${(new Date).getTime()}`,renotify:!0});i.onclick=()=>{window.focus(),i.close(),t?.()},setTimeout(()=>i.close(),1e3*(s||3))}}static async checkMediaPermissions(){try{return(await navigator.mediaDevices.enumerateDevices()).some(A=>"audioinput"===A.kind&&""!==A.label)}catch(A){return console.warn("无法检查设备权限:",A),!1}}}const Js=console.log,Hs=(...A)=>{ce.logBuiltinEnabled&&Js(...A)};let js=null;class Ls{constructor(A){this.url=A,this.ws=null,this.heartbeatWorker=null,this.reconnectDelay=3e3,this.manualClose=!1,this.apiClient=new Ys,this.sipClient=null,this.outNumber="",this.pendingMessages=new Map,this.initWebSocket()}static getInstance({url:A,sipClient:e}){if(!js){if(!A)throw new Error("WebSocket 尚未初始化");js=new Ls(A),js.sipClient=e}return js}stateIdleChange(){const{state:e}=ce.stateObject;e!==A.AgentStatus.IDLE&&this.apiClient._changeState({data:{...ce.stateBeforeChange,state_name:ce.stateBeforeChange.state===A.AgentStatus.IDLE?"空闲":"忙碌"}})}inCallAutoAnswer(){const{soft_device_auto_answer:e,auto_answer_time:t}=ce.agentInfo,s=1===e,i=le.get("direction");if(s&&i===A.DirectionEnum.INCOMING){const A=Number(t)||0;A>0&&(ce.autoAnswerTimer=setTimeout(()=>{this.sipClient?.answerCall(),ce.autoAnswerTimer=null},1e3*A))}}async getCustomerInfo(A){try{await this.apiClient._getInCallCrmDetail({data:{phone:A},success:e=>{le.updateCustomerInfo(e.data||{phone:A,is_vip:0,customer_name:"未知客户",city:"未知",province:"未知",contact_count:0,in_contact_count:0})}})}catch(A){}}putAgentState(e){if(!e)return;ce.sessionId="";const{post_call_process_time:t}=ce.agentInfo,s=t||0;if(ce.autoStateTimer&&(clearTimeout(ce.autoStateTimer),ce.autoStateTimer=null),le.updateCustomerInfo(void 0),s>0){const{state:e}=ce.stateObject;if(e===A.AgentStatus.IDLE)return;this.apiClient._changeState({data:{state:A.AgentStatus.BUSY,state_name:"整理"}}),ce.autoStateTimer=setTimeout(()=>{ce.autoStateTimer=null,this.stateIdleChange()},1e3*s)}else this.stateIdleChange()}stateBusyChange(){ce.sessionId="",clearTimeout(ce.autoStateTimer),le.updateCustomerInfo(void 0),this.apiClient._changeState({data:{state:A.AgentStatus.BUSY,state_name:"忙碌"}})}initWebSocket(){if(1===this.ws?.readyState)return;const e=Bs(Ts,Ds);this.ws=new WebSocket(this.url+e),this.ws.onopen=()=>{const A=(new Date).getTime();this.sendMessage({type:0,msg_id:A}),this.pendingMessages.set(A,performance.now()),this.startHeartbeat(),this.manualClose=!1},this.ws.onmessage=async e=>{const t=JSON.parse(e.data),{type:s,data:i,code:n,msg:r,msg_id:o}=t;if(0===s&&o){const A=this.pendingMessages.get(o),e=performance.now()-A;ce.latency=parseFloat(e.toFixed(2)),this.pendingMessages.delete(o)}if(0!==s&&Hs("%cWebSocket 收到消息:","color: blue; font-weight: bold;",t),s!==A.WebsocketTypeEnum.OUT_CALL&&s!==A.WebsocketTypeEnum.PREVIEW_OUT_CALL||(0!==n?(le.reset(),Ve.emit(A.CallSipCallEventEnum.OUT_FAILED,r),Ve.emit(A.EventName.FAIL_NOTIFICATION,r),le.updateActionConfigs(Bt),setTimeout(()=>{le.updateCustomerInfo(void 0)},500),this.stateIdleChange()):0===n&&(Ve.emit(A.CallSipCallEventEnum.OUT_SUCCESS),clearTimeout(ce.autoStateTimer))),s===A.WebsocketTypeEnum.AGENT_STATE){const{state:e,state_name:t}=i;ce.stateObject={state:e,state_name:t},"振铃中"===t&&le.updateDisplayText(A.DisplayTextEnum.AGENT_RINGING),e===A.AgentStatus.UNREGISTERED&&le.updateActionConfigs(ft),Ve.emit(A.CallSipCallEventEnum.AGENT_STATE,{state:e,state_name:t})}if(s===A.WebsocketTypeEnum.OUT_CALL_INCOMING_CALL){try{await this.getCustomerInfo(this.outNumber)}catch(A){console.error(A)}i.preview_task_id?Ve.emit(A.CallSipCallEventEnum.PREVIEW_OUT_INCOMING_CALL,{customer_phone:this.outNumber,session_id:i.session_id,preview_task_id:i.preview_task_id}):Ve.emit(A.CallSipCallEventEnum.OUT_INCOMING_CALL,{customer_phone:this.outNumber,session_id:i.session_id}),ce.sessionId=i.session_id,le.updateActionConfigs(St)}if(s===A.WebsocketTypeEnum.OUT_CALL_END&&(le.updateDisplayText(""),1===i.device_type&&i.agent_no===ce.agentInfo.agent_no?(this.putAgentState(!0),le.reset(),Ve.emit(A.CallSipCallEventEnum.OUT_HANGUP,{session_id:i.session_id}),le.updateActionConfigs(Bt)):2===i.device_type&&i.agent_no===ce.agentInfo.agent_no?(le.reset(),Ve.emit(A.CallSipCallEventEnum.OUR_SIDE_CONSULT_HANGUP,{session_id:i.session_id}),this.putAgentState(!1),le.updateActionConfigs(Bt)):2===i.device_type&&i.agent_no!==ce.agentInfo.agent_no?(le.updateDisplayText(A.DisplayTextEnum.CALLING),Ve.emit(A.CallSipCallEventEnum.OTHER_SIDE_CONSULT_HANGUP,{session_id:i.session_id}),le.updateActionConfigs(yt)):3===i.device_type&&i.agent_no===ce.agentInfo.agent_no?(this.putAgentState(!1),le.reset(),Ve.emit(A.CallSipCallEventEnum.THREE_WAY_OUR_SIDE_HANGUP,{session_id:i.session_id}),le.updateActionConfigs(Bt)):4===i.device_type&&i.agent_no===ce.agentInfo.agent_no&&(this.putAgentState(!1),le.reset(),Ve.emit(A.CallSipCallEventEnum.TRANSFER_END,{session_id:i.session_id}),le.updateActionConfigs(Bt))),s===A.WebsocketTypeEnum.OUT_CALL_RINGING&&1===i.type&&(Ve.emit(A.CallSipCallEventEnum.OUT_RINGING,{session_id:ce.sessionId,type:i.type}),le.updateDisplayText(A.DisplayTextEnum.RINGING)),s===A.WebsocketTypeEnum.OUT_CALL_ANSWER&&(clearTimeout(ce.autoStateTimer),le.updateIsCalling(!0),Ve.emit(A.CallSipCallEventEnum.OUT_OFF_ANSWER,{session_id:ce.sessionId}),le.updateOutCallIsAnswer(!0),le.updateDisplayText(A.DisplayTextEnum.CALLING),le.updateActionConfigs(yt)),s===A.WebsocketTypeEnum.CONSULT_RINGING&&(Ve.emit(A.CallSipCallEventEnum.CONSULT_RINGING,{session_id:i.session_id}),le.updateDisplayText(A.DisplayTextEnum.AGENT_RINGING),le.updateActionConfigs([]),clearTimeout(ce.autoStateTimer)),s===A.WebsocketTypeEnum.CONSULT_ANSWER&&(Ve.emit(A.CallSipCallEventEnum.CONSULT_OFF_HOOK,{session_id:i.session_id}),le.updateConsultIsAnswer(!0),le.updateDisplayText(A.DisplayTextEnum.CONSULTING),le.updateActionConfigs(Tt)),s===A.WebsocketTypeEnum.CONSULT_FAIL&&(Ve.emit(A.CallSipCallEventEnum.CONSULT_FAILED,{custom_reason:i.custom_reason}),le.updateDisplayText(A.DisplayTextEnum.CALLING),le.updateActionConfigs(yt)),s===A.WebsocketTypeEnum.CONSULT_CALL_IN&&(Ve.emit(A.CallSipCallEventEnum.CONSULT_INCOMING,{agent_no:i.agent_no,agent_mane:i.agent_name,session_id:i.session_id}),ce.sessionId=i.session_id,le.updateIsCalling(!0),le.updateDirection(A.DirectionEnum.CONSULT),le.updateDisplayText(A.DisplayTextEnum.CONSULT_CALL_IN),le.updateActionConfigs(Ut),ce.enableBrowserAlert&&bs.show("📞 咨询来电",`坐席 [${i.agent_name}] 正在咨询...`,()=>{Ve.emit(A.EventName.NOTIFICATION_CLICK,{agent_mane:i.agent_name,agent_no:i.agent_no})},ce.browserAlertTime)),s===A.WebsocketTypeEnum.CONSULT_CALL_IN_SUCCESS&&(Ve.emit(A.CallSipCallEventEnum.CONSULT_CALL_IN_SUCCESS,{session_id:i.session_id}),le.updateConsultIsAnswer(!0),le.updateDisplayText(A.DisplayTextEnum.CALLING),le.updateActionConfigs(Dt)),s===A.WebsocketTypeEnum.CONSULT_RETURN_CALL_SUCCESS&&("success"===i.status?(le.updateConsultIsAnswer(!1),Ve.emit(A.CallSipCallEventEnum.CONSULT_RETURN_CALL_SUCCESS),le.updateDisplayText(A.DisplayTextEnum.CALLING),Ve.emit(A.CallSipCallEventEnum.OTHER_SIDE_CONSULT_HANGUP),le.updateActionConfigs(yt)):Ve.emit(A.EventName.FAIL_NOTIFICATION,"媒体失败")),s===A.WebsocketTypeEnum.MUTE&&(0===n?(le.updateIsMuted(!0),Ve.emit(A.CallSipCallEventEnum.MUTE_SUCCESS),le.updateDisplayText(A.DisplayTextEnum.MUTING)):(Ve.emit(A.CallSipCallEventEnum.MUTE_FAILED,r),Ve.emit(A.EventName.FAIL_NOTIFICATION,r))),s===A.WebsocketTypeEnum.UNMUTE&&(0===n?(le.updateIsMuted(!1),Ve.emit(A.CallSipCallEventEnum.UNMUTE_SUCCESS),le.updateDisplayText(A.DisplayTextEnum.CALLING)):(Ve.emit(A.CallSipCallEventEnum.UNMUTE_FAILED,r),Ve.emit(A.EventName.FAIL_NOTIFICATION,r))),s===A.WebsocketTypeEnum.CALL_HOLD&&(0===n?(le.updateIsHold(!0),le.updateDisplayText(A.DisplayTextEnum.HOLDING),Ve.emit(A.CallSipCallEventEnum.HOLD_SUCCESS)):(Ve.emit(A.CallSipCallEventEnum.HOLD_FAILED,r),Ve.emit(A.EventName.FAIL_NOTIFICATION,r))),s===A.WebsocketTypeEnum.CALL_UNHOLD&&(0===n?(le.updateDisplayText(A.DisplayTextEnum.CALLING),le.updateIsHold(!1),Ve.emit(A.CallSipCallEventEnum.UNHOLD_SUCCESS)):(Ve.emit(A.CallSipCallEventEnum.UNHOLD_FAILED,r),Ve.emit(A.EventName.FAIL_NOTIFICATION,r))),s===A.WebsocketTypeEnum.CONSULT_TRANSFER&&(0===n?Ve.emit(A.CallSipCallEventEnum.CONSULT_TRANSFER_SUCCESS):(Ve.emit(A.CallSipCallEventEnum.CONSULT_TRANSFER_FAILED,r),Ve.emit(A.EventName.FAIL_NOTIFICATION,r))),s===A.WebsocketTypeEnum.CONSULT_TRANSFER_FAILED&&Ve.emit(A.CallSipCallEventEnum.CONSULT_TRANSFER_FAILED,i.status),s===A.WebsocketTypeEnum.CONSULT_TRANSFER_OFF_HOOK&&(le.updateDirection(A.DirectionEnum.INCOMING),le.updateDisplayText(A.DisplayTextEnum.CALLING),Ve.emit(A.CallSipCallEventEnum.CONSULT_TRANSFER_OFF_HOOK),le.updateActionConfigs(kt),le.updateIncomingIsAnswer(!0),le.updateConsultIsAnswer(!1)),s===A.WebsocketTypeEnum.INCOMING_CALL){clearTimeout(ce.autoStateTimer),ce.sessionId=i.session_id;try{await this.getCustomerInfo(i.customer_phone)}catch(A){console.error(A)}le.updateIsCalling(!0),le.updateDirection(A.DirectionEnum.INCOMING),this.inCallAutoAnswer(),le.updateDisplayText(A.DisplayTextEnum.INCOMING_CALL),Ve.emit(A.CallSipCallEventEnum.INCOMING_CALL,{customer_phone:i.customer_phone,session_id:i.session_id}),le.updateActionConfigs(Ut),ce.enableBrowserAlert&&bs.show("📞 客户来电",`客户 [${i.customer_phone}] 正在呼入...`,()=>{Ve.emit(A.EventName.NOTIFICATION_CLICK,{customer_phone:i.customer_phone})},ce.browserAlertTime)}if(s===A.WebsocketTypeEnum.INCOMING_CALL_OFF_HOOK&&(le.updateIncomingIsAnswer(!0),Ve.emit(A.CallSipCallEventEnum.INCOMING_CALL_OFF_HOOK,{session_id:ce.sessionId}),le.updateActionConfigs(kt),le.updateDisplayText(A.DisplayTextEnum.CALLING)),s===A.WebsocketTypeEnum.INCOMING_CALL_END&&(le.updateDisplayText(""),1===i.device_type&&i.agent_no===ce.agentInfo.agent_no?(this.putAgentState(!0),le.reset(),Ve.emit(A.CallSipCallEventEnum.INCOMING_CALL_END,{session_id:i.session_id}),le.updateActionConfigs(Bt)):2===i.device_type&&i.agent_no===ce.agentInfo.agent_no?(le.reset(),Ve.emit(A.CallSipCallEventEnum.OUR_SIDE_CONSULT_HANGUP,{session_id:i.session_id}),this.putAgentState(!1),le.updateActionConfigs(Bt)):2===i.device_type&&i.agent_no!==ce.agentInfo.agent_no?(le.updateDisplayText(A.DisplayTextEnum.CALLING),Ve.emit(A.CallSipCallEventEnum.OTHER_SIDE_CONSULT_HANGUP,{session_id:i.session_id}),le.updateActionConfigs(yt)):3===i.device_type&&i.agent_no===ce.agentInfo.agent_no?(this.putAgentState(!1),le.reset(),Ve.emit(A.CallSipCallEventEnum.THREE_WAY_OUR_SIDE_HANGUP,{session_id:i.session_id}),le.updateActionConfigs(Bt)):4===i.device_type&&i.agent_no===ce.agentInfo.agent_no&&(this.putAgentState(!1),le.reset(),Ve.emit(A.CallSipCallEventEnum.TRANSFER_END,{session_id:i.session_id}),le.updateActionConfigs(Bt))),s===A.WebsocketTypeEnum.SATISFACTION_EVALUATION&&(0===n?Ve.emit(A.CallSipCallEventEnum.SATISFACTION_EVALUATION_SUCCESS):(Ve.emit(A.CallSipCallEventEnum.SATISFACTION_EVALUATION_FAILED,r),Ve.emit(A.EventName.FAIL_NOTIFICATION,r))),s===A.WebsocketTypeEnum.CONSULT_THREE_WAY&&(0!==n?(Ve.emit(A.CallSipCallEventEnum.CONSULT_THREE_WAY_FAILED,r),Ve.emit(A.EventName.FAIL_NOTIFICATION,r)):0===n&&le.updateIsMeeting(!0)),s===A.WebsocketTypeEnum.CONSULT_THREE_WAY_RESULT&&("success"===i.status?(le.updateDirection(A.DirectionEnum.MEETING),le.updateDisplayText(A.DisplayTextEnum.MEETING),le.updateActionConfigs(Rt),Ve.emit(A.CallSipCallEventEnum.CONSULT_THREE_WAY_SUCCESS)):(Ve.emit(A.CallSipCallEventEnum.CONSULT_THREE_WAY_FAILED,{conf_name:i.conf_name}),le.updateIsMeeting(!1))),s===A.WebsocketTypeEnum.TRANSFER_INCOMING_CALL&&(clearTimeout(ce.autoStateTimer),i.agent_no===ce.agentInfo.agent_no?(le.updateDisplayText(A.DisplayTextEnum.TRANSFERRING),Ve.emit(A.CallSipCallEventEnum.TRANSFER_PROGRESS),le.updateActionConfigs([]),le.updateTransferIsAnswer(!0)):(ce.sessionId=i.session_id,Ve.emit(A.CallSipCallEventEnum.TRANSFER_INCOMING_CALL,{agent_no:i.agent_no,agent_name:i.agent_name,session_id:i.session_id}),le.updateIsCalling(!0),le.updateDirection(A.DirectionEnum.TRANSFER),le.updateDisplayText(A.DisplayTextEnum.TRANSFER_INCOMING_CALL),le.updateActionConfigs(Ut),ce.enableBrowserAlert&&bs.show("📞 转接来电",`坐席 [${i.agent_no}] 正在转接...`,()=>{Ve.emit(A.EventName.NOTIFICATION_CLICK,{agent_no:i.agent_no})},ce.browserAlertTime))),s===A.WebsocketTypeEnum.TRANSFER_OFF_HOOK&&(Ve.emit(A.CallSipCallEventEnum.TRANSFER_OFF_HOOK,{session_id:ce.sessionId}),le.updateTransferIsAnswer(!1),le.updateDisplayText(A.DisplayTextEnum.CALLING),le.updateActionConfigs(kt)),s===A.WebsocketTypeEnum.TRANSFER_FAILED&&"failed"===i.status){Ve.emit(A.CallSipCallEventEnum.TRANSFER_FAILED,"未知原因"),Ve.emit(A.EventName.FAIL_NOTIFICATION,"转接失败");const e=le.get("direction");e===A.DirectionEnum.OUTGOING?le.updateActionConfigs(yt):e===A.DirectionEnum.INCOMING&&le.updateActionConfigs(kt)}s===A.WebsocketTypeEnum.KICK_OFFLINE&&Ve.emit(A.EventName.KICK_OFF),s===A.WebsocketTypeEnum.CONTINUOUS_NOT_ANSWER&&(Ve.emit(A.EventName.FAIL_NOTIFICATION,`已连续 ${i.miss_count} 次未接, 设置忙碌`),this.stateBusyChange())},this.ws.onclose=()=>{this.stopHeartbeat(),this.manualClose||setTimeout(()=>this.initWebSocket(),this.reconnectDelay)},this.ws.onerror=()=>{this.ws?.close()}}startHeartbeat(){const A=new Blob(["\n let timer;\n self.onmessage = function (e) {\n if (e.data === 'start') {\n timer = setInterval(() => {\n self.postMessage('heartbeat');\n }, 5000);\n } else if (e.data === 'stop') {\n clearInterval(timer);\n }\n };\n "],{type:"application/javascript"}),e=URL.createObjectURL(A);this.heartbeatWorker=new Worker(e),this.heartbeatWorker.onmessage=()=>{const A=(new Date).getTime();this.sendMessage({type:0,msg_id:A}),this.pendingMessages.set(A,performance.now())},this.heartbeatWorker.postMessage("start")}stopHeartbeat(){this.heartbeatWorker&&(this.heartbeatWorker.postMessage("stop"),this.heartbeatWorker.terminate(),this.heartbeatWorker=null)}sendMessage(e){this.ws?.readyState===WebSocket.OPEN?(e.type!==A.WebsocketTypeEnum.OUT_CALL&&e.type!==A.WebsocketTypeEnum.PREVIEW_OUT_CALL||(this.outNumber=e.data.customer_phone),this.ws.send(JSON.stringify(e)),0!==e.type&&Hs("%cWebSocket 发送消息:","color: green; font-weight: bold;",e)):console.warn("WebSocket 未连接，消息未发送")}close(){this.manualClose=!0,this.stopHeartbeat(),this.ws?.close()}reconnect(){this.initWebSocket()}static __internalClose(){js&&(js.close(),js=null)}static __internalSend(A){if(!js)throw new Error("WebSocket 尚未初始化");js.sendMessage(A)}}class Ws{constructor(A){this.sipClient=null,this.sipClient=A}roleMute(){const A=le.get("isCalling"),e=ce.sessionId;if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));if(!e)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}))}holdCall(){this.roleMute();const e=le.get("isHold"),{sessionId:t}=ce;if(!t)return;if(!le.get("actionConfigs").includes("hold"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿保持"}));if(e)throw new Error(JSON.stringify({code:1,msg:"当前已处于保持状态"}));Ls.__internalSend({type:A.WebsocketTypeEnum.CALL_HOLD,data:{session_id:t}})}unholdCall(){this.roleMute();const{isHold:e}=le.getState(),{sessionId:t}=ce;if(!le.get("actionConfigs").includes("unhold"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿取消保持"}));if(t){if(!e)throw new Error(JSON.stringify({code:1,msg:"当前未处于保持状态"}));Ls.__internalSend({type:A.WebsocketTypeEnum.CALL_UNHOLD,data:{session_id:t}})}}sendDTMF(A){if(1!==le.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!le.get("actionConfigs").includes("dtmf"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿发送按键"}));const{isCalling:e}=le.getState();if(!e)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));this.sipClient.sendDTMF(A)}cancelCall(){if(!le.get("isCalling"))throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));const e=ce.sessionId;Ve.emit(A.CallSipCallEventEnum.REJECT,{session_id:e}),Ls.__internalSend({type:A.WebsocketTypeEnum.AGENT_HANGUP,data:{session_id:e}})}async consultCall(e){this.roleMute();const{isCalling:t,outCallIsAnswer:s,consultIsAnswer:i,incomingIsAnswer:n}=le.getState(),r=ce.sessionId;if(!le.get("actionConfigs").includes("consult"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用咨询"}));if(i)throw new Error(JSON.stringify({code:1,msg:"当前正在咨询"}));if(!(t||s||n))throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));if(!r)throw new Error(JSON.stringify({code:1,msg:"sessionId不存在"}));Ls.__internalSend({type:A.WebsocketTypeEnum.CONSULT_REQUEST,data:{session_id:r,consultation_agent_no:e}})}async answerCall(){if(1!==le.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));await this.sipClient.answerCall()}makeCall(e){const t=le.get("isCalling"),s=le.get("selectOutNumber")||"";if(t)throw new Error(JSON.stringify({code:1,msg:"正在呼叫中，请勿重复点击"}));if("string"!=typeof e||""===e.trim())throw new Error(JSON.stringify({code:1,msg:"外呼号码非法"}));le.updateIsCalling(!0),le.updateDirection(A.DirectionEnum.OUTGOING),Ls.__internalSend({type:A.WebsocketTypeEnum.OUT_CALL,data:{customer_phone:e,caller:s}})}previewCall(e,t){const s=le.get("isCalling"),i=le.get("selectOutNumber")||"";if(s)throw new Error(JSON.stringify({code:1,msg:"正在呼叫中，请勿重复点击"}));if("string"!=typeof e||""===e.trim())throw new Error(JSON.stringify({code:1,msg:"外呼号码非法"}));le.updateIsCalling(!0),le.updateDirection(A.DirectionEnum.OUTGOING),Ls.__internalSend({type:A.WebsocketTypeEnum.PREVIEW_OUT_CALL,data:{customer_phone:e,caller:i,preview_task_id:t}})}async hangup(){if(!le.get("isCalling"))throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));const e=ce.sessionId;Ls.__internalSend({type:A.WebsocketTypeEnum.AGENT_HANGUP,data:{session_id:e}})}mute(){this.roleMute();const e=le.get("actionConfigs"),t=le.get("isMuted"),s=ce.sessionId;if(t)throw new Error(JSON.stringify({code:1,msg:"当前未处于静音状态"}));if(!e.includes("mute"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用静音"}));Ls.__internalSend({type:A.WebsocketTypeEnum.MUTE,data:{session_id:s}})}unmute(){this.roleMute();const e=le.get("actionConfigs"),t=le.get("isMuted"),s=ce.sessionId;if(!t)throw new Error(JSON.stringify({code:1,msg:"当前未处于未静音状态"}));if(!e.includes("unmute"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用静音"}));Ls.__internalSend({type:A.WebsocketTypeEnum.UNMUTE,data:{session_id:s}})}consultTransfer(){this.roleMute();const e=le.get("consultIsAnswer"),t=ce.sessionId;if(!le.get("actionConfigs").includes("consult_transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用咨询转移"}));if(!e)throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ls.__internalSend({type:A.WebsocketTypeEnum.CONSULT_TRANSFER,data:{session_id:t}})}satisfactionEvaluation(){this.roleMute();const e=ce.sessionId;if(!le.get("actionConfigs").includes("satisfaction"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用满意度评价"}));Ls.__internalSend({type:A.WebsocketTypeEnum.SATISFACTION_EVALUATION,data:{session_id:e}})}startConference(){this.roleMute();if(!le.get("actionConfigs").includes("conference"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用三方会议"}));const e=ce.sessionId;if(!le.get("consultIsAnswer"))throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ls.__internalSend({type:A.WebsocketTypeEnum.CONSULT_THREE_WAY,data:{session_id:e}})}consultRetrieve(){this.roleMute();if(!le.get("actionConfigs").includes("consult_retrieve"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿取回通话"}));const e=ce.sessionId;if(!le.get("consultIsAnswer"))throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ls.__internalSend({type:A.WebsocketTypeEnum.CONSULT_RETURN_CALL,data:{session_id:e}})}async transferAgent(e){this.roleMute();if(!le.get("actionConfigs").includes("transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿转接"}));const{transferIsAnswer:t}=le.getState(),s=ce.sessionId;if(t)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));Ls.__internalSend({type:A.WebsocketTypeEnum.TRANSFER,data:{session_id:s,transfer_type:0,transfer_dest:e}})}async transferOutline(e){this.roleMute();if(!le.get("actionConfigs").includes("transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿转接"}));if(!e)throw new Error(JSON.stringify({code:1,msg:"号码不能为空"}));if(!/^\d+$/.test(e))throw new Error(JSON.stringify({code:1,msg:"号码格式错误"}));const{transferIsAnswer:t}=le.getState(),s=ce.sessionId;if(t)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));if(t)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));Ls.__internalSend({type:A.WebsocketTypeEnum.TRANSFER,data:{session_id:s,transfer_type:2,transfer_dest:e}})}}var Ps;class zs{static{this._instance=null}#A=null;#e=new Ys;#t;#s=null;#i=!1;#n;#r;#o=!1;static{this._timer=null}#a=null;constructor(){if(!Ps._creatingInstance)throw new Error("请使用 YSYTAgentSdk.getInstance() 获取实例");clearInterval(this.#s),this.#s=setInterval(async()=>{const A=await this.#V();ge.updateRttObject(A)},2e3),bs.requestMediaPermissions(),this.#n=le.subscribeKey("answerDevice",async e=>{1===e?(await this.initWebRtc(),ce.stateObject.state===A.AgentStatus.UNREGISTERED&&await this.#e._changeState({data:{...ce.stateBeforeChange,state_name:ce.stateBeforeChange.state===A.AgentStatus.IDLE?"空闲":"忙碌"}})):this.#A=null}),this.#r=le.subscribeKey("isNextState",async e=>{if(e){await this.#e._agentLogin(Rs);1===le.get("answerDevice")&&await this.#A.reconnect();let e="";const t=new URL(ys).host;e=ys.includes("https")?`wss://${t}`:`ws://${t}`;const{agent_no:s}=ce.agentInfo;Ls.getInstance({url:`${e}/ccs-ws/api/v1/ws/call/${s}?Authorization=`,sipClient:this.#A}),ce.stateObject.state===A.AgentStatus.OFFLINE&&setTimeout(()=>{this.#e._changeState({data:{...this.#a,state_name:this.#a.state===A.AgentStatus.BUSY&&"整理"===this.#a.state_name?"忙碌":this.#a.state_name},success:()=>{le.updateDisplayText(""),Ve.emit(A.CallSipCallEventEnum.AGENT_STATE,this.#a)}})},10)}else this.#a=ce.stateObject,Ls.__internalClose(),le.updateDisplayText("离线")}),this.on(A.EventName.KICK_OFF,()=>{this.destroy()}),window.addEventListener("online",this.#c),window.addEventListener("offline",this.#h)}#c=()=>{le.updateIsNextState(!0)};#h=()=>{le.updateIsNextState(!1)};async#l(){const A=le.get("isNextState");try{await Fs(),A||le.updateIsNextState(!0)}catch(e){A&&le.updateIsNextState(!1)}}#g(){Ps._timer||(Ps._timer=setInterval(()=>this.#l(),3e3))}static get instance(){return this._instance}static async destroyInstance(){this._instance&&(await this._instance.destroy(),this._instance=null)}static getInstance(A){if(!this._instance){if(!A)throw new Error("首次调用必须传入配置参数");const{url:e,appKey:t,appSecret:s,agentNo:i}=A;ys=e||"https://aicc-api.yescloudy.com",Ts=t,Ds=s,Rs=i,Ps._creatingInstance=!0,this._instance=new Ps,delete Ps._creatingInstance,window.addEventListener("beforeunload",()=>{this._instance?.destroy()})}return this._instance}getInit(){return this.#o}async initWebRtc(){if(this.#A)return;const A=ce.agentInfo.sip_account_list.find(A=>1===A.device_type);if(!A)throw new Error(JSON.stringify({code:1,msg:"未找到 sip_account_list"}));{const e=A.sip_register_addr;this.#A=new qe({server:e.split(":")[0],user:A.sip_account,password:A.sip_password,webSocket:`wss://${e}`,callTimeout:3e4},this.#q),await this.#A.start()}}async init({actionNodeParams:e,enableBrowserAlert:t,logBuiltinEnabled:s,browserAlertTime:i,initialState:n,initDevice:r}){try{const{viewHtmlElement:o,rttHTML:a}=e||{};ce.logBuiltinEnabled=s||!1,ce.browserAlertTime=i||5e3,await this.#e._agentLogin(Rs);const{agent_no:V,current_answer_device:c,current_state:h,out_display_number:l,out_display_select_switch:g}=ce.agentInfo;(n||h)===A.AgentStatus.IDLE?(le.updateActionConfigs(Bt),ce.stateObject={state:n||h,state_name:"空闲"}):(n||h)===A.AgentStatus.BUSY&&(le.updateActionConfigs(Qt),ce.stateObject={state:h,state_name:"忙碌"}),1===g?le.updateSelectOutNumber(l):le.updateSelectOutNumber("");let q="";const d=new URL(ys).host;q=ys.includes("https")?`wss://${d}`:`ws://${d}`,le.updateAnswerDevice(r||c),1===(r||c)&&await this.initWebRtc(),setTimeout(()=>{this.#e._changeState({data:ce.stateObject}),this.#e.changeDevice({data:{device:r||c}})},500),Ls.getInstance({url:`${q}/ccs-ws/api/v1/ws/call/${V}?Authorization=`,sipClient:this.#A}),this.#t=new Ws(this.#A),e&&o&&(this.#i=!0,new Ns({container:o,rttHTML:a,statusParams:{state:A.AgentStatus.IDLE,statusName:"空闲"}},this,this.#t)),ce.enableBrowserAlert=t,t&&bs.requestPermission(),Ve.emit(A.EventName.AGENT_INIT_STATUS,!0),this.#o=!0,clearInterval(Ps._timer),Ps._timer=null,this.#g()}catch(e){this.#i&&Os("初始化失败"),Ve.emit(A.EventName.AGENT_INIT_STATUS,!1),this.#o=!1}}#q=A=>{const{type:e,data:t}=A;Ve.emit(e,t)};on(A,e){return Ve.on(A,e),this}off(A,e){Ve.off(A,e)}offAll(){Ve.clearAllListeners()}async destroyRtc(){await(this.#A?.destroy()),this.#A=null}async destroy(){Ps._instance&&(await this.destroyRtc(),clearInterval(this.#s),Ls.__internalClose(),Ve.emit(A.EventName.DESTROY),this.offAll(),this.#n?.(),this.#r?.(),this.#i=!1,Ps._instance=null,le.reset(),le.updateSelectOutNumber(""),clearInterval(Ps._timer),Ps._timer=null)}async#V(){return this.#A?this.#A.getNetworkStats():{}}get call_api(){const A=A=>(...e)=>{if(!this.#i)return A.apply(this,e);console.warn("当前未使用个人开发模式")};return{answerCall:A(()=>this.#t.answerCall()),makeCall:A=>this.#t.makeCall(A),previewMakeCall:(A,e)=>this.#t.previewCall(A,e),cancelCall:A(()=>this.#t.cancelCall()),hangup:A(()=>this.#t.hangup()),sendDTMF:A(A=>this.#t.sendDTMF(A)),holdCall:A(()=>this.#t.holdCall()),unholdCall:A(()=>this.#t.unholdCall()),consultCall:A(async A=>{try{await this.#t.consultCall(A)}catch(A){throw console.warn(A),A}}),consultRetrieve:A(()=>this.#t.consultRetrieve()),consultTransfer:A(()=>this.#t.consultTransfer()),mute:A(()=>this.#t.mute()),unmute:A(()=>this.#t.unmute()),satisfactionEvaluation:A(()=>this.#t.satisfactionEvaluation()),startConference:A(()=>this.#t.startConference()),transferAgent:A(A=>this.#t.transferAgent(A)),transferOutline:A(A=>this.#t.transferOutline(A))}}get agent_api(){const A=A=>(...e)=>{if(!this.#i)return A.apply(this,e);console.warn("当前未使用个人开发模式")};return{changeDevice:A(A=>this.#e.changeDevice(A)),changeState:A(A=>this.#e.changeState(A)),getIdleAgentList:A(A=>this.#e.getIdleAgentList(A)),getAgentState:A(A=>this.#e.getAgentState(A)),setAgentExplicit:A(A=>this.#e.setAgentExplicit(A)),checkAgentLogin:A=>this.#e.checkAgentLogin(A),getCallRecord:A=>this.#e.getCallRecord(A),agentLogout:async(A,e)=>{try{await this.#e.logout(A),await this.destroy(),e?.({code:0,msg:""})}catch(A){}}}}getAgentData(){const{agent_no:A,agent_name:e,answer_devices:t,out_display_data:s,out_display_select_switch:i,current_state:n}=ce.agentInfo,{stateObject:r}=ce,o={1:"软电话",2:"手机模式",3:"SIP话机"};return{agent_no:A,agent_name:e,init_state:n,default_device:le.get("answerDevice"),out_display_data:s,out_display_select_switch:i,answer_devices:(t||"").split(",").map(A=>({value:Number(A),label:o[Number(A)]})),stateObject:r}}async getRealTimeCustomerInfo(){return le.get("customerObject")}setBrowserAlert(A){if("boolean"!=typeof A)throw new Error(JSON.stringify({code:1,msg:"参数类型错误"}));ce.logBuiltinEnabled=A||!1}setBrowserAlertTime(A){if("number"!=typeof A)throw new Error(JSON.stringify({code:1,msg:"参数类型错误"}));ce.browserAlertTime=A||3e3}}Ps=zs,A.default=zs,Object.defineProperty(A,"__esModule",{value:!0})});
914
+ `;Ct(s,this.rttHTML)}}class bs{static requestPermission(){"Notification"in window&&"default"===Notification.permission&&Notification.requestPermission()}static async requestMediaPermissions(){try{const A=await navigator.mediaDevices.enumerateDevices();if(A.some(A=>"audioinput"===A.kind&&""!==A.label))return null;return await navigator.mediaDevices.getUserMedia({audio:!0})}catch(A){return console.warn("获取音频权限失败:",A),null}}static show(A,e,t,s){if("Notification"in window&&"granted"===Notification.permission){const i=new Notification(A,{body:e,tag:`xy-global-notification${(new Date).getTime()}`,renotify:!0});i.onclick=()=>{window.focus(),i.close(),t?.()},setTimeout(()=>i.close(),1e3*(s||3))}}static async checkMediaPermissions(){try{return(await navigator.mediaDevices.enumerateDevices()).some(A=>"audioinput"===A.kind&&""!==A.label)}catch(A){return console.warn("无法检查设备权限:",A),!1}}}const Js=console.log,Hs=(...A)=>{ce.logBuiltinEnabled&&Js(...A)};let js=null;class Ls{constructor(A){this.url=A,this.ws=null,this.heartbeatWorker=null,this.reconnectDelay=3e3,this.manualClose=!1,this.apiClient=new Ys,this.sipClient=null,this.outNumber="",this.pendingMessages=new Map,this.initWebSocket()}static getInstance({url:A,sipClient:e}){if(!js){if(!A)throw new Error("WebSocket 尚未初始化");js=new Ls(A),js.sipClient=e}return js}stateIdleChange(){const{state:e}=ce.stateObject;e!==A.AgentStatus.IDLE&&this.apiClient._changeState({data:{...ce.stateBeforeChange,state_name:ce.stateBeforeChange.state===A.AgentStatus.IDLE?"空闲":"忙碌"}})}inCallAutoAnswer(){const{soft_device_auto_answer:e,auto_answer_time:t}=ce.agentInfo,s=1===e,i=le.get("direction");if(s&&i===A.DirectionEnum.INCOMING){const A=Number(t)||0;A>0&&(ce.autoAnswerTimer=setTimeout(()=>{this.sipClient?.answerCall(),ce.autoAnswerTimer=null},1e3*A))}}async getCustomerInfo(A){try{await this.apiClient._getInCallCrmDetail({data:{phone:A},success:e=>{le.updateCustomerInfo(e.data||{phone:A,is_vip:0,customer_name:"未知客户",city:"未知",province:"未知",contact_count:0,in_contact_count:0})}})}catch(A){}}putAgentState(e){if(!e)return;ce.sessionId="";const{post_call_process_time:t}=ce.agentInfo,s=t||0;if(ce.autoStateTimer&&(clearTimeout(ce.autoStateTimer),ce.autoStateTimer=null),le.updateCustomerInfo(void 0),s>0){const{state:e}=ce.stateObject;if(e===A.AgentStatus.IDLE)return;this.apiClient._changeState({data:{state:A.AgentStatus.BUSY,state_name:"整理"}}),ce.autoStateTimer=setTimeout(()=>{ce.autoStateTimer=null,this.stateIdleChange()},1e3*s)}else this.stateIdleChange()}stateBusyChange(){ce.sessionId="",clearTimeout(ce.autoStateTimer),le.updateCustomerInfo(void 0),this.apiClient._changeState({data:{state:A.AgentStatus.BUSY,state_name:"忙碌"}})}initWebSocket(){if(1===this.ws?.readyState)return;const e=Bs(Ts,Ds);this.ws=new WebSocket(this.url+e),this.ws.onopen=()=>{const A=(new Date).getTime();this.sendMessage({type:0,msg_id:A}),this.pendingMessages.set(A,performance.now()),this.startHeartbeat(),this.manualClose=!1},this.ws.onmessage=async e=>{const t=JSON.parse(e.data),{type:s,data:i,code:n,msg:r,msg_id:o}=t;if(0===s&&o){const A=this.pendingMessages.get(o),e=performance.now()-A;ce.latency=parseFloat(e.toFixed(2)),this.pendingMessages.delete(o)}if(0!==s&&Hs("%cWebSocket 收到消息:","color: blue; font-weight: bold;",t),s!==A.WebsocketTypeEnum.OUT_CALL&&s!==A.WebsocketTypeEnum.PREVIEW_OUT_CALL||(0!==n?(le.reset(),Ve.emit(A.CallSipCallEventEnum.OUT_FAILED,r),Ve.emit(A.EventName.FAIL_NOTIFICATION,r),le.updateActionConfigs(Bt),setTimeout(()=>{le.updateCustomerInfo(void 0)},500),this.stateIdleChange()):0===n&&(Ve.emit(A.CallSipCallEventEnum.OUT_SUCCESS),clearTimeout(ce.autoStateTimer))),s===A.WebsocketTypeEnum.AGENT_STATE){const{state:e,state_name:t}=i;ce.stateObject={state:e,state_name:t},"振铃中"===t&&le.updateDisplayText(A.DisplayTextEnum.AGENT_RINGING),e===A.AgentStatus.UNREGISTERED&&le.updateActionConfigs(ft),Ve.emit(A.CallSipCallEventEnum.AGENT_STATE,{state:e,state_name:t})}if(s===A.WebsocketTypeEnum.OUT_CALL_INCOMING_CALL){try{await this.getCustomerInfo(this.outNumber)}catch(A){console.error(A)}i.preview_task_id?Ve.emit(A.CallSipCallEventEnum.PREVIEW_OUT_INCOMING_CALL,{customer_phone:this.outNumber,session_id:i.session_id,preview_task_id:i.preview_task_id}):Ve.emit(A.CallSipCallEventEnum.OUT_INCOMING_CALL,{customer_phone:this.outNumber,session_id:i.session_id}),ce.sessionId=i.session_id,le.updateActionConfigs(St)}if(s===A.WebsocketTypeEnum.OUT_CALL_END&&(le.updateDisplayText(""),1===i.device_type&&i.agent_no===ce.agentInfo.agent_no?(this.putAgentState(!0),le.reset(),Ve.emit(A.CallSipCallEventEnum.OUT_HANGUP,{session_id:i.session_id}),le.updateActionConfigs(Bt)):2===i.device_type&&i.agent_no===ce.agentInfo.agent_no?(le.reset(),Ve.emit(A.CallSipCallEventEnum.OUR_SIDE_CONSULT_HANGUP,{session_id:i.session_id}),this.putAgentState(!1),le.updateActionConfigs(Bt)):2===i.device_type&&i.agent_no!==ce.agentInfo.agent_no?(le.updateDisplayText(A.DisplayTextEnum.CALLING),Ve.emit(A.CallSipCallEventEnum.OTHER_SIDE_CONSULT_HANGUP,{session_id:i.session_id}),le.updateActionConfigs(yt)):3===i.device_type&&i.agent_no===ce.agentInfo.agent_no?(this.putAgentState(!1),le.reset(),Ve.emit(A.CallSipCallEventEnum.THREE_WAY_OUR_SIDE_HANGUP,{session_id:i.session_id}),le.updateActionConfigs(Bt)):4===i.device_type&&i.agent_no===ce.agentInfo.agent_no&&(this.putAgentState(!1),le.reset(),Ve.emit(A.CallSipCallEventEnum.TRANSFER_END,{session_id:i.session_id}),le.updateActionConfigs(Bt))),s===A.WebsocketTypeEnum.OUT_CALL_RINGING&&1===i.type&&(Ve.emit(A.CallSipCallEventEnum.OUT_RINGING,{session_id:ce.sessionId,type:i.type}),le.updateDisplayText(A.DisplayTextEnum.RINGING)),s===A.WebsocketTypeEnum.OUT_CALL_ANSWER&&(clearTimeout(ce.autoStateTimer),le.updateIsCalling(!0),Ve.emit(A.CallSipCallEventEnum.OUT_OFF_ANSWER,{session_id:ce.sessionId}),le.updateOutCallIsAnswer(!0),le.updateDisplayText(A.DisplayTextEnum.CALLING),le.updateActionConfigs(yt)),s===A.WebsocketTypeEnum.CONSULT_RINGING&&(Ve.emit(A.CallSipCallEventEnum.CONSULT_RINGING,{session_id:i.session_id}),le.updateDisplayText(A.DisplayTextEnum.AGENT_RINGING),le.updateActionConfigs([]),clearTimeout(ce.autoStateTimer)),s===A.WebsocketTypeEnum.CONSULT_ANSWER&&(Ve.emit(A.CallSipCallEventEnum.CONSULT_OFF_HOOK,{session_id:i.session_id}),le.updateConsultIsAnswer(!0),le.updateDisplayText(A.DisplayTextEnum.CONSULTING),le.updateActionConfigs(Tt)),s===A.WebsocketTypeEnum.CONSULT_FAIL&&(Ve.emit(A.CallSipCallEventEnum.CONSULT_FAILED,{custom_reason:i.custom_reason}),le.updateDisplayText(A.DisplayTextEnum.CALLING),le.updateActionConfigs(yt)),s===A.WebsocketTypeEnum.CONSULT_CALL_IN&&(Ve.emit(A.CallSipCallEventEnum.CONSULT_INCOMING,{agent_no:i.agent_no,agent_mane:i.agent_name,session_id:i.session_id}),ce.sessionId=i.session_id,le.updateIsCalling(!0),le.updateDirection(A.DirectionEnum.CONSULT),le.updateDisplayText(A.DisplayTextEnum.CONSULT_CALL_IN),le.updateActionConfigs(Ut),ce.enableBrowserAlert&&bs.show("📞 咨询来电",`坐席 [${i.agent_name}] 正在咨询...`,()=>{Ve.emit(A.EventName.NOTIFICATION_CLICK,{agent_mane:i.agent_name,agent_no:i.agent_no})},ce.browserAlertTime)),s===A.WebsocketTypeEnum.CONSULT_CALL_IN_SUCCESS&&(Ve.emit(A.CallSipCallEventEnum.CONSULT_CALL_IN_SUCCESS,{session_id:i.session_id}),le.updateConsultIsAnswer(!0),le.updateDisplayText(A.DisplayTextEnum.CALLING),le.updateActionConfigs(Dt)),s===A.WebsocketTypeEnum.CONSULT_RETURN_CALL_SUCCESS&&("success"===i.status?(le.updateConsultIsAnswer(!1),Ve.emit(A.CallSipCallEventEnum.CONSULT_RETURN_CALL_SUCCESS),le.updateDisplayText(A.DisplayTextEnum.CALLING),Ve.emit(A.CallSipCallEventEnum.OTHER_SIDE_CONSULT_HANGUP),le.updateActionConfigs(yt)):Ve.emit(A.EventName.FAIL_NOTIFICATION,"媒体失败")),s===A.WebsocketTypeEnum.MUTE&&(0===n?(le.updateIsMuted(!0),Ve.emit(A.CallSipCallEventEnum.MUTE_SUCCESS),le.updateDisplayText(A.DisplayTextEnum.MUTING)):(Ve.emit(A.CallSipCallEventEnum.MUTE_FAILED,r),Ve.emit(A.EventName.FAIL_NOTIFICATION,r))),s===A.WebsocketTypeEnum.UNMUTE&&(0===n?(le.updateIsMuted(!1),Ve.emit(A.CallSipCallEventEnum.UNMUTE_SUCCESS),le.updateDisplayText(A.DisplayTextEnum.CALLING)):(Ve.emit(A.CallSipCallEventEnum.UNMUTE_FAILED,r),Ve.emit(A.EventName.FAIL_NOTIFICATION,r))),s===A.WebsocketTypeEnum.CALL_HOLD&&(0===n?(le.updateIsHold(!0),le.updateDisplayText(A.DisplayTextEnum.HOLDING),Ve.emit(A.CallSipCallEventEnum.HOLD_SUCCESS)):(Ve.emit(A.CallSipCallEventEnum.HOLD_FAILED,r),Ve.emit(A.EventName.FAIL_NOTIFICATION,r))),s===A.WebsocketTypeEnum.CALL_UNHOLD&&(0===n?(le.updateDisplayText(A.DisplayTextEnum.CALLING),le.updateIsHold(!1),Ve.emit(A.CallSipCallEventEnum.UNHOLD_SUCCESS)):(Ve.emit(A.CallSipCallEventEnum.UNHOLD_FAILED,r),Ve.emit(A.EventName.FAIL_NOTIFICATION,r))),s===A.WebsocketTypeEnum.CONSULT_TRANSFER&&(0===n?Ve.emit(A.CallSipCallEventEnum.CONSULT_TRANSFER_SUCCESS):(Ve.emit(A.CallSipCallEventEnum.CONSULT_TRANSFER_FAILED,r),Ve.emit(A.EventName.FAIL_NOTIFICATION,r))),s===A.WebsocketTypeEnum.CONSULT_TRANSFER_FAILED&&Ve.emit(A.CallSipCallEventEnum.CONSULT_TRANSFER_FAILED,i.status),s===A.WebsocketTypeEnum.CONSULT_TRANSFER_OFF_HOOK&&(le.updateDirection(A.DirectionEnum.INCOMING),le.updateDisplayText(A.DisplayTextEnum.CALLING),Ve.emit(A.CallSipCallEventEnum.CONSULT_TRANSFER_OFF_HOOK),le.updateActionConfigs(kt),le.updateIncomingIsAnswer(!0),le.updateConsultIsAnswer(!1)),s===A.WebsocketTypeEnum.INCOMING_CALL){clearTimeout(ce.autoStateTimer),ce.sessionId=i.session_id;try{await this.getCustomerInfo(i.customer_phone)}catch(A){console.error(A)}le.updateIsCalling(!0),le.updateDirection(A.DirectionEnum.INCOMING),this.inCallAutoAnswer(),le.updateDisplayText(A.DisplayTextEnum.INCOMING_CALL),Ve.emit(A.CallSipCallEventEnum.INCOMING_CALL,{customer_phone:i.customer_phone,session_id:i.session_id}),le.updateActionConfigs(Ut),ce.enableBrowserAlert&&bs.show("📞 客户来电",`客户 [${i.customer_phone}] 正在呼入...`,()=>{Ve.emit(A.EventName.NOTIFICATION_CLICK,{customer_phone:i.customer_phone})},ce.browserAlertTime)}if(s===A.WebsocketTypeEnum.INCOMING_CALL_OFF_HOOK&&(le.updateIncomingIsAnswer(!0),Ve.emit(A.CallSipCallEventEnum.INCOMING_CALL_OFF_HOOK,{session_id:ce.sessionId}),le.updateActionConfigs(kt),le.updateDisplayText(A.DisplayTextEnum.CALLING)),s===A.WebsocketTypeEnum.INCOMING_CALL_END&&(le.updateDisplayText(""),1===i.device_type&&i.agent_no===ce.agentInfo.agent_no?(this.putAgentState(!0),le.reset(),Ve.emit(A.CallSipCallEventEnum.INCOMING_CALL_END,{session_id:i.session_id}),le.updateActionConfigs(Bt)):2===i.device_type&&i.agent_no===ce.agentInfo.agent_no?(le.reset(),Ve.emit(A.CallSipCallEventEnum.OUR_SIDE_CONSULT_HANGUP,{session_id:i.session_id}),this.putAgentState(!1),le.updateActionConfigs(Bt)):2===i.device_type&&i.agent_no!==ce.agentInfo.agent_no?(le.updateDisplayText(A.DisplayTextEnum.CALLING),Ve.emit(A.CallSipCallEventEnum.OTHER_SIDE_CONSULT_HANGUP,{session_id:i.session_id}),le.updateActionConfigs(yt)):3===i.device_type&&i.agent_no===ce.agentInfo.agent_no?(this.putAgentState(!1),le.reset(),Ve.emit(A.CallSipCallEventEnum.THREE_WAY_OUR_SIDE_HANGUP,{session_id:i.session_id}),le.updateActionConfigs(Bt)):4===i.device_type&&i.agent_no===ce.agentInfo.agent_no&&(this.putAgentState(!1),le.reset(),Ve.emit(A.CallSipCallEventEnum.TRANSFER_END,{session_id:i.session_id}),le.updateActionConfigs(Bt))),s===A.WebsocketTypeEnum.SATISFACTION_EVALUATION&&(0===n?Ve.emit(A.CallSipCallEventEnum.SATISFACTION_EVALUATION_SUCCESS):(Ve.emit(A.CallSipCallEventEnum.SATISFACTION_EVALUATION_FAILED,r),Ve.emit(A.EventName.FAIL_NOTIFICATION,r))),s===A.WebsocketTypeEnum.CONSULT_THREE_WAY&&(0!==n?(Ve.emit(A.CallSipCallEventEnum.CONSULT_THREE_WAY_FAILED,r),Ve.emit(A.EventName.FAIL_NOTIFICATION,r)):0===n&&le.updateIsMeeting(!0)),s===A.WebsocketTypeEnum.CONSULT_THREE_WAY_RESULT&&("success"===i.status?(le.updateDirection(A.DirectionEnum.MEETING),le.updateDisplayText(A.DisplayTextEnum.MEETING),le.updateActionConfigs(Rt),Ve.emit(A.CallSipCallEventEnum.CONSULT_THREE_WAY_SUCCESS)):(Ve.emit(A.CallSipCallEventEnum.CONSULT_THREE_WAY_FAILED,{conf_name:i.conf_name}),le.updateIsMeeting(!1))),s===A.WebsocketTypeEnum.TRANSFER_INCOMING_CALL&&(clearTimeout(ce.autoStateTimer),i.agent_no===ce.agentInfo.agent_no?(le.updateDisplayText(A.DisplayTextEnum.TRANSFERRING),Ve.emit(A.CallSipCallEventEnum.TRANSFER_PROGRESS),le.updateActionConfigs([]),le.updateTransferIsAnswer(!0)):(ce.sessionId=i.session_id,Ve.emit(A.CallSipCallEventEnum.TRANSFER_INCOMING_CALL,{agent_no:i.agent_no,agent_name:i.agent_name,session_id:i.session_id}),le.updateIsCalling(!0),le.updateDirection(A.DirectionEnum.TRANSFER),le.updateDisplayText(A.DisplayTextEnum.TRANSFER_INCOMING_CALL),le.updateActionConfigs(Ut),ce.enableBrowserAlert&&bs.show("📞 转接来电",`坐席 [${i.agent_no}] 正在转接...`,()=>{Ve.emit(A.EventName.NOTIFICATION_CLICK,{agent_no:i.agent_no})},ce.browserAlertTime))),s===A.WebsocketTypeEnum.TRANSFER_OFF_HOOK&&(Ve.emit(A.CallSipCallEventEnum.TRANSFER_OFF_HOOK,{session_id:ce.sessionId}),le.updateTransferIsAnswer(!1),le.updateDisplayText(A.DisplayTextEnum.CALLING),le.updateActionConfigs(kt)),s===A.WebsocketTypeEnum.TRANSFER_FAILED&&"failed"===i.status){Ve.emit(A.CallSipCallEventEnum.TRANSFER_FAILED,"未知原因"),Ve.emit(A.EventName.FAIL_NOTIFICATION,"转接失败");const e=le.get("direction");e===A.DirectionEnum.OUTGOING?le.updateActionConfigs(yt):e===A.DirectionEnum.INCOMING&&le.updateActionConfigs(kt)}s===A.WebsocketTypeEnum.KICK_OFFLINE&&Ve.emit(A.EventName.KICK_OFF),s===A.WebsocketTypeEnum.CONTINUOUS_NOT_ANSWER&&(Ve.emit(A.EventName.FAIL_NOTIFICATION,`已连续 ${i.miss_count} 次未接, 设置忙碌`),this.stateBusyChange())},this.ws.onclose=()=>{this.stopHeartbeat(),this.manualClose||setTimeout(()=>this.initWebSocket(),this.reconnectDelay)},this.ws.onerror=()=>{this.ws?.close()}}startHeartbeat(){const A=new Blob(["\n let timer;\n self.onmessage = function (e) {\n if (e.data === 'start') {\n timer = setInterval(() => {\n self.postMessage('heartbeat');\n }, 5000);\n } else if (e.data === 'stop') {\n clearInterval(timer);\n }\n };\n "],{type:"application/javascript"}),e=URL.createObjectURL(A);this.heartbeatWorker=new Worker(e),this.heartbeatWorker.onmessage=()=>{const A=(new Date).getTime();this.sendMessage({type:0,msg_id:A}),this.pendingMessages.set(A,performance.now())},this.heartbeatWorker.postMessage("start")}stopHeartbeat(){this.heartbeatWorker&&(this.heartbeatWorker.postMessage("stop"),this.heartbeatWorker.terminate(),this.heartbeatWorker=null)}sendMessage(e){this.ws?.readyState===WebSocket.OPEN?(e.type!==A.WebsocketTypeEnum.OUT_CALL&&e.type!==A.WebsocketTypeEnum.PREVIEW_OUT_CALL||(this.outNumber=e.data.customer_phone),this.ws.send(JSON.stringify(e)),0!==e.type&&Hs("%cWebSocket 发送消息:","color: green; font-weight: bold;",e)):console.warn("WebSocket 未连接，消息未发送")}close(){this.manualClose=!0,this.stopHeartbeat(),this.ws?.close()}reconnect(){this.initWebSocket()}static __internalClose(){js&&(js.close(),js=null)}static __internalSend(A){if(!js)throw new Error("WebSocket 尚未初始化");js.sendMessage(A)}}class Ws{constructor(A){this.sipClient=null,this.sipClient=A}roleMute(){const A=le.get("isCalling"),e=ce.sessionId;if(!A)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));if(!e)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}))}holdCall(){this.roleMute();const e=le.get("isHold"),{sessionId:t}=ce;if(!t)return;if(!le.get("actionConfigs").includes("hold"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿保持"}));if(e)throw new Error(JSON.stringify({code:1,msg:"当前已处于保持状态"}));Ls.__internalSend({type:A.WebsocketTypeEnum.CALL_HOLD,data:{session_id:t}})}unholdCall(){this.roleMute();const{isHold:e}=le.getState(),{sessionId:t}=ce;if(!le.get("actionConfigs").includes("unhold"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿取消保持"}));if(t){if(!e)throw new Error(JSON.stringify({code:1,msg:"当前未处于保持状态"}));Ls.__internalSend({type:A.WebsocketTypeEnum.CALL_UNHOLD,data:{session_id:t}})}}sendDTMF(A){if(1!==le.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));if(!le.get("actionConfigs").includes("dtmf"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿发送按键"}));const{isCalling:e}=le.getState();if(!e)throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));this.sipClient.sendDTMF(A)}cancelCall(){if(!le.get("isCalling"))throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));const e=ce.sessionId;Ve.emit(A.CallSipCallEventEnum.REJECT,{session_id:e}),Ls.__internalSend({type:A.WebsocketTypeEnum.AGENT_HANGUP,data:{session_id:e}})}async consultCall(e){this.roleMute();const{isCalling:t,outCallIsAnswer:s,consultIsAnswer:i,incomingIsAnswer:n}=le.getState(),r=ce.sessionId;if(!le.get("actionConfigs").includes("consult"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用咨询"}));if(i)throw new Error(JSON.stringify({code:1,msg:"当前正在咨询"}));if(!(t||s||n))throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));if(!r)throw new Error(JSON.stringify({code:1,msg:"sessionId不存在"}));Ls.__internalSend({type:A.WebsocketTypeEnum.CONSULT_REQUEST,data:{session_id:r,consultation_agent_no:e}})}async answerCall(){if(1!==le.get("answerDevice"))throw new Error(JSON.stringify({code:1,msg:"当前设备不支持此功能"}));await this.sipClient.answerCall()}makeCall(e){const t=le.get("isCalling"),s=le.get("selectOutNumber")||"";if(t)throw new Error(JSON.stringify({code:1,msg:"正在呼叫中，请勿重复点击"}));if("string"!=typeof e||""===e.trim())throw new Error(JSON.stringify({code:1,msg:"外呼号码非法"}));le.updateIsCalling(!0),le.updateDirection(A.DirectionEnum.OUTGOING),Ls.__internalSend({type:A.WebsocketTypeEnum.OUT_CALL,data:{customer_phone:e,caller:s}})}previewCall(e,t){const s=le.get("isCalling"),i=le.get("selectOutNumber")||"";if(s)throw new Error(JSON.stringify({code:1,msg:"正在呼叫中，请勿重复点击"}));if("string"!=typeof e||""===e.trim())throw new Error(JSON.stringify({code:1,msg:"外呼号码非法"}));le.updateIsCalling(!0),le.updateDirection(A.DirectionEnum.OUTGOING),Ls.__internalSend({type:A.WebsocketTypeEnum.PREVIEW_OUT_CALL,data:{customer_phone:e,caller:i,preview_task_id:t}})}async hangup(){if(!le.get("isCalling"))throw new Error(JSON.stringify({code:1,msg:"当前没有通话"}));const e=ce.sessionId;Ls.__internalSend({type:A.WebsocketTypeEnum.AGENT_HANGUP,data:{session_id:e}})}mute(){this.roleMute();const e=le.get("actionConfigs"),t=le.get("isMuted"),s=ce.sessionId;if(t)throw new Error(JSON.stringify({code:1,msg:"当前未处于静音状态"}));if(!e.includes("mute"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用静音"}));Ls.__internalSend({type:A.WebsocketTypeEnum.MUTE,data:{session_id:s}})}unmute(){this.roleMute();const e=le.get("actionConfigs"),t=le.get("isMuted"),s=ce.sessionId;if(!t)throw new Error(JSON.stringify({code:1,msg:"当前未处于未静音状态"}));if(!e.includes("unmute"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用静音"}));Ls.__internalSend({type:A.WebsocketTypeEnum.UNMUTE,data:{session_id:s}})}consultTransfer(){this.roleMute();const e=le.get("consultIsAnswer"),t=ce.sessionId;if(!le.get("actionConfigs").includes("consult_transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用咨询转移"}));if(!e)throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ls.__internalSend({type:A.WebsocketTypeEnum.CONSULT_TRANSFER,data:{session_id:t}})}satisfactionEvaluation(){this.roleMute();const e=ce.sessionId;if(!le.get("actionConfigs").includes("satisfaction"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用满意度评价"}));Ls.__internalSend({type:A.WebsocketTypeEnum.SATISFACTION_EVALUATION,data:{session_id:e}})}startConference(){this.roleMute();if(!le.get("actionConfigs").includes("conference"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿调用三方会议"}));const e=ce.sessionId;if(!le.get("consultIsAnswer"))throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ls.__internalSend({type:A.WebsocketTypeEnum.CONSULT_THREE_WAY,data:{session_id:e}})}consultRetrieve(){this.roleMute();if(!le.get("actionConfigs").includes("consult_retrieve"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿取回通话"}));const e=ce.sessionId;if(!le.get("consultIsAnswer"))throw new Error(JSON.stringify({code:1,msg:"当前未处于咨询中"}));Ls.__internalSend({type:A.WebsocketTypeEnum.CONSULT_RETURN_CALL,data:{session_id:e}})}async transferAgent(e){this.roleMute();if(!le.get("actionConfigs").includes("transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿转接"}));const{transferIsAnswer:t}=le.getState(),s=ce.sessionId;if(t)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));Ls.__internalSend({type:A.WebsocketTypeEnum.TRANSFER,data:{session_id:s,transfer_type:0,transfer_dest:e}})}async transferOutline(e){this.roleMute();if(!le.get("actionConfigs").includes("transfer"))throw new Error(JSON.stringify({code:1,msg:"当前状态请勿转接"}));if(!e)throw new Error(JSON.stringify({code:1,msg:"号码不能为空"}));if(!/^\d+$/.test(e))throw new Error(JSON.stringify({code:1,msg:"号码格式错误"}));const{transferIsAnswer:t}=le.getState(),s=ce.sessionId;if(t)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));if(t)throw new Error(JSON.stringify({code:1,msg:"当前正在转接"}));Ls.__internalSend({type:A.WebsocketTypeEnum.TRANSFER,data:{session_id:s,transfer_type:2,transfer_dest:e}})}}var Ps;class zs{static{this._instance=null}#A=null;#e=new Ys;#t;#s=null;#i=!1;#n;#r;#o=!1;static{this._timer=null}#a=null;constructor(){if(!Ps._creatingInstance)throw new Error("请使用 YSYTAgentSdk.getInstance() 获取实例");clearInterval(this.#s),this.#s=setInterval(async()=>{const A=await this.#V();ge.updateRttObject(A)},2e3),bs.requestMediaPermissions(),this.#n=le.subscribeKey("answerDevice",async e=>{1===e?(await this.initWebRtc(),ce.stateObject.state===A.AgentStatus.UNREGISTERED&&await this.#e._changeState({data:{...ce.stateBeforeChange,state_name:ce.stateBeforeChange.state===A.AgentStatus.IDLE?"空闲":"忙碌"}})):this.#A=null}),this.#r=le.subscribeKey("isNextState",async e=>{if(e){await this.#e._agentLogin(Rs);1===le.get("answerDevice")&&await this.#A.reconnect();let e="";const t=new URL(ys).host;e=ys.includes("https")?`wss://${t}`:`ws://${t}`;const{agent_no:s}=ce.agentInfo;Ls.getInstance({url:`${e}/ccs-ws/api/v1/ws/call/${s}?Authorization=`,sipClient:this.#A}),ce.stateObject.state===A.AgentStatus.OFFLINE&&setTimeout(()=>{this.#e._changeState({data:{...this.#a,state_name:this.#a.state===A.AgentStatus.BUSY&&"整理"===this.#a.state_name?"忙碌":this.#a.state_name},success:()=>{le.updateDisplayText(""),Ve.emit(A.CallSipCallEventEnum.AGENT_STATE,this.#a)}})},10)}else this.#a=ce.stateObject,Ls.__internalClose(),le.updateDisplayText("离线")}),this.on(A.EventName.KICK_OFF,()=>{this.destroy()}),window.addEventListener("online",this.#c),window.addEventListener("offline",this.#h)}#c=()=>{le.updateIsNextState(!0)};#h=()=>{le.updateIsNextState(!1)};async#l(){const A=le.get("isNextState");try{await Fs(),A||le.updateIsNextState(!0)}catch(e){A&&le.updateIsNextState(!1)}}#g(){Ps._timer||(Ps._timer=setInterval(()=>this.#l(),3e3))}static get instance(){return this._instance}static async destroyInstance(){this._instance&&(await this._instance.destroy(),this._instance=null)}static getInstance(A){if(!this._instance){if(!A)throw new Error("首次调用必须传入配置参数");const{url:e,appKey:t,appSecret:s,agentNo:i}=A;ys=e||"https://aicc-api.yescloudy.com",Ts=t,Ds=s,Rs=i,Ps._creatingInstance=!0,this._instance=new Ps,delete Ps._creatingInstance,window.addEventListener("beforeunload",()=>{this._instance?.destroy()})}return this._instance}getInit(){return this.#o}async initWebRtc(){if(this.#A)return;const A=ce.agentInfo.sip_account_list.find(A=>1===A.device_type);if(!A)throw new Error(JSON.stringify({code:1,msg:"未找到 sip_account_list"}));{const e=A.sip_register_addr;this.#A=new qe({server:e.split(":")[0],user:A.sip_account,password:A.sip_password,webSocket:`wss://${e}`,callTimeout:3e4},this.#q),await this.#A.start()}}async init({actionNodeParams:e,enableBrowserAlert:t,logBuiltinEnabled:s,browserAlertTime:i,initialState:n,initDevice:r}){try{const{viewHtmlElement:o,rttHTML:a}=e||{};ce.logBuiltinEnabled=s||!1,ce.browserAlertTime=i||5e3,await this.#e._agentLogin(Rs);const{agent_no:V,current_answer_device:c,current_state:h,out_display_number:l,out_display_select_switch:g}=ce.agentInfo;(n||h)===A.AgentStatus.IDLE?(le.updateActionConfigs(Bt),ce.stateObject={state:n||h,state_name:"空闲"},ce.stateBeforeChange=ce.stateObject):(n||h)===A.AgentStatus.BUSY&&(le.updateActionConfigs(Qt),ce.stateObject={state:h,state_name:"忙碌"},ce.stateBeforeChange=ce.stateObject),1===g?le.updateSelectOutNumber(l):le.updateSelectOutNumber("");let q="";const d=new URL(ys).host;q=ys.includes("https")?`wss://${d}`:`ws://${d}`,le.updateAnswerDevice(r||c),1===(r||c)&&await this.initWebRtc(),setTimeout(()=>{this.#e._changeState({data:ce.stateObject}),this.#e.changeDevice({data:{device:r||c}})},500),Ls.getInstance({url:`${q}/ccs-ws/api/v1/ws/call/${V}?Authorization=`,sipClient:this.#A}),this.#t=new Ws(this.#A),e&&o&&(this.#i=!0,new Ns({container:o,rttHTML:a,statusParams:{state:A.AgentStatus.IDLE,statusName:"空闲"}},this,this.#t)),ce.enableBrowserAlert=t,t&&bs.requestPermission(),Ve.emit(A.EventName.AGENT_INIT_STATUS,!0),this.#o=!0,clearInterval(Ps._timer),Ps._timer=null,this.#g()}catch(e){this.#i&&Os("初始化失败"),Ve.emit(A.EventName.AGENT_INIT_STATUS,!1),this.#o=!1}}#q=A=>{const{type:e,data:t}=A;Ve.emit(e,t)};on(A,e){return Ve.on(A,e),this}off(A,e){Ve.off(A,e)}offAll(){Ve.clearAllListeners()}async destroyRtc(){await(this.#A?.destroy()),this.#A=null}async destroy(){Ps._instance&&(await this.destroyRtc(),clearInterval(this.#s),Ls.__internalClose(),Ve.emit(A.EventName.DESTROY),this.offAll(),this.#n?.(),this.#r?.(),this.#i=!1,Ps._instance=null,le.reset(),le.updateSelectOutNumber(""),clearInterval(Ps._timer),Ps._timer=null)}async#V(){return this.#A?this.#A.getNetworkStats():{}}get call_api(){const A=A=>(...e)=>{if(!this.#i)return A.apply(this,e);console.warn("当前未使用个人开发模式")};return{answerCall:A(()=>this.#t.answerCall()),makeCall:A=>this.#t.makeCall(A),previewMakeCall:(A,e)=>this.#t.previewCall(A,e),cancelCall:A(()=>this.#t.cancelCall()),hangup:A(()=>this.#t.hangup()),sendDTMF:A(A=>this.#t.sendDTMF(A)),holdCall:A(()=>this.#t.holdCall()),unholdCall:A(()=>this.#t.unholdCall()),consultCall:A(async A=>{try{await this.#t.consultCall(A)}catch(A){throw console.warn(A),A}}),consultRetrieve:A(()=>this.#t.consultRetrieve()),consultTransfer:A(()=>this.#t.consultTransfer()),mute:A(()=>this.#t.mute()),unmute:A(()=>this.#t.unmute()),satisfactionEvaluation:A(()=>this.#t.satisfactionEvaluation()),startConference:A(()=>this.#t.startConference()),transferAgent:A(A=>this.#t.transferAgent(A)),transferOutline:A(A=>this.#t.transferOutline(A))}}get agent_api(){const A=A=>(...e)=>{if(!this.#i)return A.apply(this,e);console.warn("当前未使用个人开发模式")};return{changeDevice:A(A=>this.#e.changeDevice(A)),changeState:A(A=>this.#e.changeState(A)),getIdleAgentList:A(A=>this.#e.getIdleAgentList(A)),getAgentState:A(A=>this.#e.getAgentState(A)),setAgentExplicit:A(A=>this.#e.setAgentExplicit(A)),checkAgentLogin:A=>this.#e.checkAgentLogin(A),getCallRecord:A=>this.#e.getCallRecord(A),agentLogout:async(A,e)=>{try{await this.#e.logout(A),await this.destroy(),e?.({code:0,msg:""})}catch(A){}}}}getAgentData(){const{agent_no:A,agent_name:e,answer_devices:t,out_display_data:s,out_display_select_switch:i,current_state:n}=ce.agentInfo,{stateObject:r}=ce,o={1:"软电话",2:"手机模式",3:"SIP话机"};return{agent_no:A,agent_name:e,init_state:n,default_device:le.get("answerDevice"),out_display_data:s,out_display_select_switch:i,answer_devices:(t||"").split(",").map(A=>({value:Number(A),label:o[Number(A)]})),stateObject:r}}async getRealTimeCustomerInfo(){return le.get("customerObject")}setBrowserAlert(A){if("boolean"!=typeof A)throw new Error(JSON.stringify({code:1,msg:"参数类型错误"}));ce.logBuiltinEnabled=A||!1}setBrowserAlertTime(A){if("number"!=typeof A)throw new Error(JSON.stringify({code:1,msg:"参数类型错误"}));ce.browserAlertTime=A||3e3}}Ps=zs,A.default=zs,Object.defineProperty(A,"__esModule",{value:!0})});
package/package.json CHANGED
@@ -1,6 +1,6 @@
1
1
  {
2
2
  "name": "ysyt-agent-sdk",
3
- "version": "1.0.149",
3
+ "version": "1.0.150",
4
4
  "main": "dist/ysyt-agent-sdk.cjs.js",
5
5
  "module": "dist/ysyt-agent-sdk.esm.js",
6
6
  "types": "dist/src/index.d.ts",