wldx-cli 1.0.0 → 1.2.0

package/src/history/text.mjs

@@ -1,7 +1,23 @@
 // Text formatters shared by wx calls, meetings and conversations: the AI summary, the insights, the people of a call.
-import {duration, oneLine} from '../format.mjs';
+import {duration, oneLine} from 'wldx-core/format';
 
-const SECTIONS = ['topics', 'keyPoints', 'review', 'decisions', 'progress', 'issues', 'actionItems', 'nextSteps', 'customerInsights', 'customerResponse', 'salesProposals', 'competitiveInformation', 'implementationTimeline', 'budget', 'tags'];
+const SECTIONS = [
+  'topics',
+  'keyPoints',
+  'review',
+  'decisions',
+  'progress',
+  'issues',
+  'actionItems',
+  'nextSteps',
+  'customerInsights',
+  'customerResponse',
+  'salesProposals',
+  'competitiveInformation',
+  'implementationTimeline',
+  'budget',
+  'tags',
+];
 
 // "actionItems" -> "Action items"
 export const label = (key) => {
@@ -9,7 +25,14 @@ export const label = (key) => {
   return words.charAt(0).toUpperCase() + words.slice(1);
 };
 
-const valueText = (v) => (v === null || v === undefined ? '' : typeof v === 'object' ? (Array.isArray(v) && v.every((x) => typeof x !== 'object') ? v.join('; ') : JSON.stringify(v)) : String(v));
+const valueText = (v) =>
+  v === null || v === undefined
+    ? ''
+    : typeof v === 'object'
+      ? Array.isArray(v) && v.every((x) => typeof x !== 'object')
+        ? v.join('; ')
+        : JSON.stringify(v)
+      : String(v);
 
 function bullets(title, items, indent = '') {
   const list = (items ?? []).filter((x) => x !== null && x !== undefined && x !== '');
@@ -21,7 +44,10 @@ function bullets(title, items, indent = '') {
 export function sectionLines(json, indent = '') {
   const lines = [];
   for (const key of SECTIONS) if (Array.isArray(json?.[key])) lines.push(...bullets(label(key), json[key], indent));
-  if (json?.csat && (json.csat.score || json.csat.reason)) lines.push(`${indent}CSAT: ${[json.csat.score, json.csat.reason && oneLine(json.csat.reason, 300)].filter(Boolean).join(' · ')}`);
+  if (json?.csat && (json.csat.score || json.csat.reason))
+    lines.push(
+      `${indent}CSAT: ${[json.csat.score, json.csat.reason && oneLine(json.csat.reason, 300)].filter(Boolean).join(' · ')}`,
+    );
   return lines;
 }
 

package/src/history/wda.mjs

@@ -3,12 +3,13 @@
 // commands of wx calls, meetings, conversations and reports share (ids, numbers, dates, the shapes of the skill).
 import fs from 'node:fs';
 import path from 'node:path';
-import {HttpError, UsageError} from '../errors.mjs';
-import {refuseUnsafeWrite} from '../files.mjs';
-import {request} from '../http.mjs';
-import {wdaUrl} from '../services.mjs';
+import {HttpError, UsageError} from 'wldx-core/errors';
+import {refuseUnsafeWrite} from 'wldx-core/files';
+import {request} from 'wldx-core/http';
+import {wdaUrl} from 'wldx-core/services';
 
-const FORBIDDEN_HINT = 'The login has no access to this record (a meeting or call of other people, or a role without the right).';
+const FORBIDDEN_HINT =
+  'The login has no access to this record (a meeting or call of other people, or a role without the right).';
 
 // wdaClient({token, env, fetchImpl}) (for ctx.client): get(path), post(path, body), soft(path) (null on a 404).
 // The path is relative to /v2 and built with apiPath`` by the caller.
@@ -68,7 +69,8 @@ export function checkId(what, value) {
 // A conference id from an id or a link (the last path segment of .../insights/conferences/<id>).
 export function conferenceId(input) {
   const v = String(input).split(/[?#]/)[0].replace(/\/$/, '').split('/').pop();
-  if (!/^[A-Za-z0-9_][A-Za-z0-9_.-]*$/.test(v) || v.includes('..') || v === 'conferences') throw new UsageError(`not a conference id: ${input}`);
+  if (!/^[A-Za-z0-9_][A-Za-z0-9_.-]*$/.test(v) || v.includes('..') || v === 'conferences')
+    throw new UsageError(`not a conference id: ${input}`);
   return v;
 }
 
@@ -82,7 +84,8 @@ export function callFlow(positionals) {
 // A whole number from min to max (the services refuse anything else with a 400 that tells little).
 export function intOption(name, value, min, max) {
   if (value === undefined) return undefined;
-  if (!/^\d{1,12}$/.test(value) || Number(value) < min || Number(value) > max) throw new UsageError(`${name} must be a whole number from ${min} to ${max}: ${value}`);
+  if (!/^\d{1,12}$/.test(value) || Number(value) < min || Number(value) > max)
+    throw new UsageError(`${name} must be a whole number from ${min} to ${max}: ${value}`);
   return Number(value);
 }
 
@@ -96,7 +99,8 @@ export function checkZone(value) {
 // is a time at all.
 export function checkIso(name, value) {
   if (value === undefined) return undefined;
-  if (!/^\d{4}-\d{2}-\d{2}/.test(value) || Number.isNaN(Date.parse(value))) throw new UsageError(`${name} must be an ISO time (2026-11-07 or 2026-11-07T09:00:00Z): ${value}`);
+  if (!/^\d{4}-\d{2}-\d{2}/.test(value) || Number.isNaN(Date.parse(value)))
+    throw new UsageError(`${name} must be an ISO time (2026-11-07 or 2026-11-07T09:00:00Z): ${value}`);
   return value;
 }
 
@@ -127,7 +131,12 @@ export function compactInsights(r) {
 
 // The participants of a conference by name (or e-mail), each once.
 export const participantNames = (conference) =>
-  unique((conference?.participants ?? []).map((p) => alt(p.info?.name, p.info?.email)).filter((n) => n !== null).map((n) => String(n).replace(/\s+/g, ' ').trim()));
+  unique(
+    (conference?.participants ?? [])
+      .map((p) => alt(p.info?.name, p.info?.email))
+      .filter((n) => n !== null)
+      .map((n) => String(n).replace(/\s+/g, ' ').trim()),
+  );
 
 // Writes a transcript to a private file (folders 0700, file 0600) and returns its absolute path. An existing path
 // is replaced only when it is a transcript of the same conference written earlier (its second line is
@@ -150,7 +159,8 @@ export function writePrivate(file, content, {cwd, conferenceId: id, env = proces
     } catch {
       second = undefined;
     }
-    if (!id || second !== `# conferenceId: ${id}`) throw new Error(`${file} exists: choose another path (nothing was overwritten)`);
+    if (!id || second !== `# conferenceId: ${id}`)
+      throw new Error(`${file} exists: choose another path (nothing was overwritten)`);
   }
   fs.mkdirSync(path.dirname(target), {recursive: true, mode: 0o700});
   fs.writeFileSync(target, content, {mode: 0o600, flag: exists ? 'w' : 'wx'});

package/src/live/socket.mjs

@@ -5,7 +5,7 @@
 // "data":[…]} frames, then {"event":"subscribed","topic"}; afterwards one broadcast per change.
 // An error is {"event":"error","message","code","source"}: `source` echoes the request, which for authorize holds
 // the token, so it is never printed (and the token is scrubbed from every message shown).
-import {AuthError} from '../errors.mjs';
+import {AuthError} from 'wldx-core/errors';
 
 export const AUTH_TIMEOUT_MS = 20_000;
 export const SNAPSHOT_TIMEOUT_MS = 30_000;
@@ -27,8 +27,20 @@ export function explain(topic, d, license) {
 //   snapshot(topic, extra)   subscribes with the state and resolves with every item broadcast until "subscribed"
 //   close()     closes it (a _closed frame follows)
 // Rejects with AuthError when the service refuses the token, with Error when it cannot connect.
-export function connect({url, token, WebSocket = globalThis.WebSocket, license, timeoutMs = AUTH_TIMEOUT_MS, snapshotTimeoutMs = SNAPSHOT_TIMEOUT_MS}) {
-  const scrub = (s) => (token ? String(s ?? '').split(token).join('[token]') : String(s ?? ''));
+export function connect({
+  url,
+  token,
+  WebSocket = globalThis.WebSocket,
+  license,
+  timeoutMs = AUTH_TIMEOUT_MS,
+  snapshotTimeoutMs = SNAPSHOT_TIMEOUT_MS,
+}) {
+  const scrub = (s) =>
+    token
+      ? String(s ?? '')
+          .split(token)
+          .join('[token]')
+      : String(s ?? '');
   return new Promise((resolve, reject) => {
     const listeners = new Set();
     let ws;
@@ -59,12 +71,18 @@ export function connect({url, token, WebSocket = globalThis.WebSocket, license,
       snapshot(topic, extra = {}) {
         return new Promise((ok, fail) => {
           const items = [];
-          const timer = setTimeout(() => finish(new Error(`no answer for ${topic} in ${Math.round(snapshotTimeoutMs / 1000)} seconds`)), snapshotTimeoutMs);
+          const timer = setTimeout(
+            () => finish(new Error(`no answer for ${topic} in ${Math.round(snapshotTimeoutMs / 1000)} seconds`)),
+            snapshotTimeoutMs,
+          );
           const listener = (d) => {
-            if (d.event === 'broadcast' && d.topic === topic) items.push(...(Array.isArray(d.data) ? d.data : [d.data]));
+            if (d.event === 'broadcast' && d.topic === topic)
+              items.push(...(Array.isArray(d.data) ? d.data : [d.data]));
             else if (d.event === 'subscribed' && d.topic === topic) finish();
-            else if (d.event === 'error') finish(Object.assign(new Error(scrub(explain(topic, d, license))), {code: d.code}));
-            else if (d.event === '_closed') finish(new Error(`the live service closed the connection (code ${d.code})`));
+            else if (d.event === 'error')
+              finish(Object.assign(new Error(scrub(explain(topic, d, license))), {code: d.code}));
+            else if (d.event === '_closed')
+              finish(new Error(`the live service closed the connection (code ${d.code})`));
           };
           function finish(err) {
             clearTimeout(timer);

package/src/live/stats.mjs

@@ -10,7 +10,8 @@
 export const SLA_SECONDS = [5, 10, 15, 20, 25, 30];
 export const WINDOWS = ['today', '15', '30', '45', '60'];
 
-const round = (n, d = 0) => (n === null || n === undefined || !Number.isFinite(n) ? null : Math.round(n * 10 ** d) / 10 ** d);
+const round = (n, d = 0) =>
+  n === null || n === undefined || !Number.isFinite(n) ? null : Math.round(n * 10 ** d) / 10 ** d;
 const ratio = (a, b) => (b ? a / b : null);
 const pct = (a, b) => round(b ? (a / b) * 100 : null, 1);
 const sec = (ms) => round(ms === null || ms === undefined ? null : ms / 1000);
@@ -72,10 +73,32 @@ export function queueFigures(s, now = Date.now()) {
 }
 
 const SUMMED = [
-  'offered', 'outbound', 'answered', 'unanswered', 'unknown', 'abandoned', 'shortAbandoned', 'transferred',
-  'answeredWaitSumMs', 'abandonedWaitSumMs', 'unansweredWaitSumMs', 'waitCount', 'talkSumMs', 'talkCount',
-  'acwSumMs', 'ringSumMs', 'ringCount', 'answeredWithinSl', 'callsWaiting', 'callsActive', 'agentsTotal',
-  'agentsAvailable', 'agentsTalking', 'agentsPaused', 'agentsWrapUp', 'agentsLoggedOff',
+  'offered',
+  'outbound',
+  'answered',
+  'unanswered',
+  'unknown',
+  'abandoned',
+  'shortAbandoned',
+  'transferred',
+  'answeredWaitSumMs',
+  'abandonedWaitSumMs',
+  'unansweredWaitSumMs',
+  'waitCount',
+  'talkSumMs',
+  'talkCount',
+  'acwSumMs',
+  'ringSumMs',
+  'ringCount',
+  'answeredWithinSl',
+  'callsWaiting',
+  'callsActive',
+  'agentsTotal',
+  'agentsAvailable',
+  'agentsTalking',
+  'agentsPaused',
+  'agentsWrapUp',
+  'agentsLoggedOff',
 ];
 
 // The counters of several queues added up (counters first, rates after: never an average of rates). An agent in
@@ -121,7 +144,9 @@ export function agentStatsByExtension(services) {
   const out = new Map();
   for (const s of services) {
     for (const [id, a] of Object.entries(s.stats?.agentStats ?? {})) {
-      const ext = s.agents?.find((x) => x.id === id)?.userExtension ?? (id.startsWith(`${s.id}_`) ? id.slice(s.id.length + 1) : id);
+      const ext =
+        s.agents?.find((x) => x.id === id)?.userExtension ??
+        (id.startsWith(`${s.id}_`) ? id.slice(s.id.length + 1) : id);
       const prev = out.get(ext);
       if (!prev) out.set(ext, {...a});
       else for (const [k, v] of Object.entries(a)) if (typeof v === 'number') prev[k] = (prev[k] ?? 0) + v;
@@ -152,7 +177,8 @@ export function applyServiceEvent(queues, raw, now = Date.now()) {
       return;
     }
     const next = q ?? {id, agents: [], calls: new Map()};
-    for (const k of ['pbx', 'name', 'strategy', 'maxCalls', 'aclGroup', 'timeZone']) if (raw[k] !== undefined) next[k] = raw[k];
+    for (const k of ['pbx', 'name', 'strategy', 'maxCalls', 'aclGroup', 'timeZone'])
+      if (raw[k] !== undefined) next[k] = raw[k];
     const agents = Array.isArray(raw.agents) ? raw.agents : [];
     if (trigger === 'service.agent_leave') {
       const gone = new Set(agents.map((a) => a.id));
@@ -163,7 +189,12 @@ export function applyServiceEvent(queues, raw, now = Date.now()) {
         if (i < 0) continue;
         const prev = next.agents[i];
         const merged = {...prev, ...Object.fromEntries(Object.entries(a).filter(([, v]) => v !== undefined))};
-        if (merged.status !== prev.status || String(merged.paused) !== String(prev.paused) || merged.reason !== prev.reason) merged.since = raw.time ?? now;
+        if (
+          merged.status !== prev.status ||
+          String(merged.paused) !== String(prev.paused) ||
+          merged.reason !== prev.reason
+        )
+          merged.since = raw.time ?? now;
         next.agents[i] = merged;
       }
     } else if (trigger === 'service.agent_join' && q) {
@@ -181,7 +212,8 @@ export function applyServiceEvent(queues, raw, now = Date.now()) {
     // has left it; answered calls are not listed and stay until their call_end.
     if (Array.isArray(raw.calls) && (trigger === 'service.init' || trigger === 'service.update')) {
       const listed = new Set(raw.calls.map(String));
-      for (const [cid, c] of next.calls) if (!c.answeredBy && c.direction !== 'outgoing' && !listed.has(cid)) next.calls.delete(cid);
+      for (const [cid, c] of next.calls)
+        if (!c.answeredBy && c.direction !== 'outgoing' && !listed.has(cid)) next.calls.delete(cid);
       for (const cid of listed) if (!next.calls.has(cid)) next.calls.set(cid, {callId: cid, direction: 'incoming'});
     }
     if (raw.stats) next.stats = raw.stats;

package/src/live/text.mjs

@@ -1,6 +1,6 @@
 // Text output of `wx live`: queues, agents, conversations and presence as aligned tables, the events of `watch` and
 // `transcript --follow` as one readable line each. The JSON output is the data itself (src/live/views.mjs).
-import {duration, localTime, oneLine, paint, table} from '../format.mjs';
+import {duration, localTime, oneLine, paint, table} from 'wldx-core/format';
 
 // Agents are listed under their queue when this many queues or fewer are shown (else the table of queues only).
 export const AGENT_LIST_MAX = 10;
@@ -42,12 +42,23 @@ export function figuresLine(s) {
     `ASA ${secs(s.asaSeconds)}`,
     `talk ${secs(s.avgTalkSeconds)}`,
   ];
-  if (s.now) parts.push(`waiting ${num(s.now.waiting)}${s.now.longestWaitSeconds ? ` (longest ${duration(s.now.longestWaitSeconds)})` : ''}`, `talking ${num(s.now.talking)}`);
+  if (s.now)
+    parts.push(
+      `waiting ${num(s.now.waiting)}${s.now.longestWaitSeconds ? ` (longest ${duration(s.now.longestWaitSeconds)})` : ''}`,
+      `talking ${num(s.now.talking)}`,
+    );
   return parts.join(' · ');
 }
 
 function agentsTable(agents, c, withStats) {
-  const head = ['AGENT', 'EXT', 'STATUS', 'REASON', 'MESSAGE', ...(withStats ? ['ANSWERED', 'MISSED', 'OCCUPANCY'] : [])];
+  const head = [
+    'AGENT',
+    'EXT',
+    'STATUS',
+    'REASON',
+    'MESSAGE',
+    ...(withStats ? ['ANSWERED', 'MISSED', 'OCCUPANCY'] : []),
+  ];
   const rows = agents.map((a) => [
     a.name ?? '',
     a.extension ?? a.userExtension ?? '',
@@ -64,11 +75,21 @@ export function queuesText(r, ctx) {
   const withStats = Boolean(r.stats);
   const lines = [];
   const pbxCount = r.pbxs ? Object.keys(r.pbxs).length : 0;
-  lines.push(`${r.total} queue${r.total === 1 ? '' : 's'}${pbxCount ? ` on ${pbxCount} PBXs` : ''}, ${r.callsWaitingOrTalking} call${r.callsWaitingOrTalking === 1 ? '' : 's'} waiting or talking`);
+  lines.push(
+    `${r.total} queue${r.total === 1 ? '' : 's'}${pbxCount ? ` on ${pbxCount} PBXs` : ''}, ${r.callsWaitingOrTalking} call${r.callsWaitingOrTalking === 1 ? '' : 's'} waiting or talking`,
+  );
   if (withStats) lines.push(`All shown ${windowLabel(r.stats.window)}: ${figuresLine(r.stats)}`);
   if (!r.queues?.length) return lines;
   lines.push('');
-  const head = ['QUEUE', 'CALLS', 'AVAILABLE', 'PAUSED', 'STRATEGY', ...(pbxCount ? ['PBX'] : []), ...(withStats ? ['OFFERED', 'ANSWERED', 'ABANDONED', 'SL', 'ASA', 'WAITING'] : [])];
+  const head = [
+    'QUEUE',
+    'CALLS',
+    'AVAILABLE',
+    'PAUSED',
+    'STRATEGY',
+    ...(pbxCount ? ['PBX'] : []),
+    ...(withStats ? ['OFFERED', 'ANSWERED', 'ABANDONED', 'SL', 'ASA', 'WAITING'] : []),
+  ];
   const rows = r.queues.map((q) => {
     const agents = q.agents ?? [];
     const available = agents.filter((a) => a.status === 'available' && !isPaused(a)).length;
@@ -81,16 +102,31 @@ export function queuesText(r, ctx) {
       paused ? c.yellow(String(paused)) : '0',
       q.strategy ?? '',
       ...(pbxCount ? [q.pbx ?? ''] : []),
-      ...(withStats ? [num(s?.offered), num(s?.answered), num(s?.abandoned), percent(s?.serviceLevel), secs(s?.asaSeconds), num(s?.now?.waiting)] : []),
+      ...(withStats
+        ? [
+            num(s?.offered),
+            num(s?.answered),
+            num(s?.abandoned),
+            percent(s?.serviceLevel),
+            secs(s?.asaSeconds),
+            num(s?.now?.waiting),
+          ]
+        : []),
     ];
   });
   lines.push(...table([head.map((h) => c.dim(h)), ...rows]));
   if (r.queues.length > AGENT_LIST_MAX) {
-    ctx?.info?.(`The agents are listed for ${AGENT_LIST_MAX} queues or fewer: narrow with --name, --busy, --paused or --active, or use --output json.`);
+    ctx?.info?.(
+      `The agents are listed for ${AGENT_LIST_MAX} queues or fewer: narrow with --name, --busy, --paused or --active, or use --output json.`,
+    );
     return lines;
   }
   for (const q of r.queues) {
-    lines.push('', c.bold(`${q.name ?? q.id}`) + c.dim(` · ${q.strategy ?? ''}${q.maxCalls ? ` · max ${q.maxCalls} calls` : ''} · ${q.id}`));
+    lines.push(
+      '',
+      c.bold(`${q.name ?? q.id}`) +
+        c.dim(` · ${q.strategy ?? ''}${q.maxCalls ? ` · max ${q.maxCalls} calls` : ''} · ${q.id}`),
+    );
     if (Array.isArray(q.callIds) && q.callIds.length) lines.push(`  calls: ${q.callIds.join(', ')}`);
     if (q.figures ?? q.stats) lines.push(`  ${figuresLine(q.figures ?? q.stats)}`);
     if (q.agents?.length) lines.push(...agentsTable(q.agents, c, withStats));
@@ -106,26 +142,54 @@ function conversationCells(item) {
   if (item.type === 'call' || item.event === 'call') {
     const f = lastFlow(item) ?? {};
     const legs = Array.isArray(item.flows) && item.flows.length > 1 ? ` · ${item.flows.length} legs` : '';
-    return ['call', f.status ?? '', `${who(f.caller)} → ${who(f.callee)}`, [f.direction, f.queue && `queue ${f.queue}`, f.transcription && `transcription ${f.transcription}`].filter(Boolean).join(' · ') + legs];
+    return [
+      'call',
+      f.status ?? '',
+      `${who(f.caller)} → ${who(f.callee)}`,
+      [f.direction, f.queue && `queue ${f.queue}`, f.transcription && `transcription ${f.transcription}`]
+        .filter(Boolean)
+        .join(' · ') + legs,
+    ];
   }
   const sentiment = item.insights?.sentiment !== undefined ? `sentiment ${item.insights.sentiment}` : '';
   if (item.type === 'chat' || item.event === 'chat') {
-    const people = (item.customers ?? []).map((p) => p.name).filter(Boolean).join(', ');
-    return ['chat', item.status ?? '', people, [item.subject && oneLine(item.subject, 60), sentiment].filter(Boolean).join(' · ')];
+    const people = (item.customers ?? [])
+      .map((p) => p.name)
+      .filter(Boolean)
+      .join(', ');
+    return [
+      'chat',
+      item.status ?? '',
+      people,
+      [item.subject && oneLine(item.subject, 60), sentiment].filter(Boolean).join(' · '),
+    ];
   }
   if (item.type === 'conference' || item.event === 'conference') {
-    return ['conference', '', `${item.participants?.length ?? 0} participants`, [item.subject && oneLine(item.subject, 60), sentiment].filter(Boolean).join(' · ')];
+    return [
+      'conference',
+      '',
+      `${item.participants?.length ?? 0} participants`,
+      [item.subject && oneLine(item.subject, 60), sentiment].filter(Boolean).join(' · '),
+    ];
   }
   return [String(item.type ?? item.event ?? ''), '', '', item.key ?? ''];
 }
 
 export function conversationsText(r, ctx) {
   const c = paint(ctx);
-  const counts = Object.entries(r.byType ?? {}).map(([k, n]) => `${k}s ${n}`).join(', ');
-  const lines = [`${r.total} in progress${counts ? ` (all: ${counts})` : ''}${r.shown < r.total ? `, newest ${r.shown} shown` : ''}`];
+  const counts = Object.entries(r.byType ?? {})
+    .map(([k, n]) => `${k}s ${n}`)
+    .join(', ');
+  const lines = [
+    `${r.total} in progress${counts ? ` (all: ${counts})` : ''}${r.shown < r.total ? `, newest ${r.shown} shown` : ''}`,
+  ];
   if (!r.items?.length) return lines;
   lines.push('');
-  const rows = r.items.map((item) => [localTime(item.start), ...conversationCells(item).map((v, i) => (i === 1 && v ? c.cyan(v) : oneLine(v, 80))), c.dim(item.id ?? '')]);
+  const rows = r.items.map((item) => [
+    localTime(item.start),
+    ...conversationCells(item).map((v, i) => (i === 1 && v ? c.cyan(v) : oneLine(v, 80))),
+    c.dim(item.id ?? ''),
+  ]);
   lines.push(...table([['STARTED', 'TYPE', 'STATUS', 'WHO', 'DETAIL', 'ID'].map((h) => c.dim(h)), ...rows]));
   return lines;
 }
@@ -140,11 +204,19 @@ function presenceStatus(status, c) {
 
 export function presenceText(r, ctx) {
   const c = paint(ctx);
-  const rows = (r.presence ?? []).map((p) => [p.extension ?? '', presenceStatus(p.status, c), oneLine(p.message ?? '', 50), p.until ? localTime(p.until) : '', p.phone ?? p.telephony ?? '', p.company ? `company ${p.company}` : '']);
+  const rows = (r.presence ?? []).map((p) => [
+    p.extension ?? '',
+    presenceStatus(p.status, c),
+    oneLine(p.message ?? '', 50),
+    p.until ? localTime(p.until) : '',
+    p.phone ?? p.telephony ?? '',
+    p.company ? `company ${p.company}` : '',
+  ]);
   return table([['EXT', 'STATUS', 'MESSAGE', 'UNTIL', 'PHONE', ''].map((h) => c.dim(h)), ...rows]);
 }
 
-const textLine = (t) => `${t.at !== undefined ? `[${clockTime(t.at)}] ` : ''}${t.name ?? t.speaker ?? '?'}: ${t.text ?? ''}`;
+const textLine = (t) =>
+  `${t.at !== undefined ? `[${clockTime(t.at)}] ` : ''}${t.name ?? t.speaker ?? '?'}: ${t.text ?? ''}`;
 
 export function transcriptText(r, ctx) {
   const c = paint(ctx);
@@ -171,7 +243,10 @@ export function eventText(e, ctx) {
       what = `watching ${(d.topics ?? []).join(', ') || 'nothing'}${d.calls ? ' (calls only)' : ''}${d.mine ? ' (my calls)' : ''}${d.extension ? ` · extension ${d.extension}` : ''}${d.license ? ` · ${d.license}` : ''}`;
       break;
     case 'RECONNECTING':
-      what = d.reason === 'token' ? 'renewing the login' : `connection lost (code ${d.code}), attempt ${d.attempt} in ${d.inSeconds} s`;
+      what =
+        d.reason === 'token'
+          ? 'renewing the login'
+          : `connection lost (code ${d.code}), attempt ${d.attempt} in ${d.inSeconds} s`;
       break;
     case 'ERROR':
       what = c.red(`${d.message}${d.code ? ` (${d.code})` : ''}`);
@@ -180,18 +255,39 @@ export function eventText(e, ctx) {
       what = `${d.queues} queues known${d.stats ? ` · stats ${d.stats.periodMinutes ? `last ${d.stats.periodMinutes} min` : 'today'}, SLA ${d.stats.serviceLevelSeconds} s` : ''}`;
       break;
     case 'QUEUE': {
-      const agents = (d.agents ?? []).map((a) => `${a.name ?? a.extension ?? a.userExtension ?? '?'} ${isPaused(a) ? 'paused' : a.status ?? ''}${a.reason ? ` ${a.reason}` : ''}${a.message ? ` "${oneLine(a.message, 30)}"` : ''}`.trim());
-      what = [d.trigger ?? d.eventTrigger, d.name ?? d.id, d.calls ? `${d.calls} calls` : '', agents.join('; ')].filter(Boolean).join(' · ');
+      const agents = (d.agents ?? []).map((a) =>
+        `${a.name ?? a.extension ?? a.userExtension ?? '?'} ${isPaused(a) ? 'paused' : (a.status ?? '')}${a.reason ? ` ${a.reason}` : ''}${a.message ? ` "${oneLine(a.message, 30)}"` : ''}`.trim(),
+      );
+      what = [d.trigger ?? d.eventTrigger, d.name ?? d.id, d.calls ? `${d.calls} calls` : '', agents.join('; ')]
+        .filter(Boolean)
+        .join(' · ');
       break;
     }
     case 'QUEUE_CALL':
-      what = [d.trigger ?? d.eventTrigger, `queue ${d.queueId ?? d.id}`, `call ${d.callId}`, d.direction, d.customer && (typeof d.customer === 'object' ? d.customer.phone ?? d.customer.name : d.customer), d.agents !== undefined && `${d.agents} agents`].filter(Boolean).join(' · ');
+      what = [
+        d.trigger ?? d.eventTrigger,
+        `queue ${d.queueId ?? d.id}`,
+        `call ${d.callId}`,
+        d.direction,
+        d.customer && (typeof d.customer === 'object' ? (d.customer.phone ?? d.customer.name) : d.customer),
+        d.agents !== undefined && `${d.agents} agents`,
+      ]
+        .filter(Boolean)
+        .join(' · ');
       break;
     case 'QUEUE_STATS':
       what = `${d.name ?? d.id}: ${figuresLine(d)}`;
       break;
     case 'PRESENCE':
-      what = [d.extension, d.status, d.message && `"${oneLine(d.message, 40)}"`, d.until && `until ${localTime(d.until)}`, d.phone ?? d.telephony].filter(Boolean).join(' · ');
+      what = [
+        d.extension,
+        d.status,
+        d.message && `"${oneLine(d.message, 40)}"`,
+        d.until && `until ${localTime(d.until)}`,
+        d.phone ?? d.telephony,
+      ]
+        .filter(Boolean)
+        .join(' · ');
       break;
     case 'SNAPSHOT':
       what = `${d.type} ${d.id}: ${d.transcript?.length ?? 0} lines so far${(d.transcript ?? []).map((t) => `\n  ${textLine(t)}`).join('')}`;
@@ -209,7 +305,10 @@ export function eventText(e, ctx) {
       if (/^(CALL|CHAT|CONFERENCE)(_|$)/.test(e.event)) {
         const [, status, people, detail] = conversationCells(d);
         const extra = d.key ? `${d.key}${d.insights ? ` ${oneLine(JSON.stringify(d.insights), 80)}` : ''}` : '';
-        what = [d.trigger, status, people, detail, extra, c.dim(d.id ?? '')].filter(Boolean).map((v) => oneLine(v, 100)).join(' · ');
+        what = [d.trigger, status, people, detail, extra, c.dim(d.id ?? '')]
+          .filter(Boolean)
+          .map((v) => oneLine(v, 100))
+          .join(' · ');
       } else {
         what = oneLine(JSON.stringify(d), 140);
       }