web-mojo 2.4.5 → 2.4.7

package/dist/chunks/{TicketPanelView-if4ogL_D.js.map → TicketPanelView-BGQZ6q2B.js.map}

@@ -1 +1 @@
-{"version":3,"file":"TicketPanelView-if4ogL_D.js","sources":["../../src/extensions/admin/incidents/ActionCardView.js","../../src/extensions/admin/incidents/TicketPanelView.js"],"sourcesContent":["import View from '@core/View.js';\nimport Modal from '@core/views/feedback/Modal.js';\n\nfunction esc(s) {\n    if (!s) return '';\n    return String(s).replace(/&/g, '&amp;').replace(/</g, '&lt;').replace(/>/g, '&gt;').replace(/\"/g, '&quot;');\n}\n\nconst ALLOWED_REFS = new Set([\n    'incident.RuleSet', 'incident.Incident', 'incident.Event',\n    'incident.Ticket', 'account.GeoLocatedIP'\n]);\n\nconst HANDLER_COLORS = {\n    'incident.rule_approval': { dot: 'accent', label: 'Rule' },\n    'incident.block_confirm': { dot: 'red', label: 'Block' },\n    'incident.rule_update':   { dot: 'green', label: 'Update' },\n    'incident.escalate':      { dot: 'amber', label: 'Escalate' }\n};\n\nclass ActionCardView extends View {\n    constructor(options = {}) {\n        super({\n            className: 'action-card-view',\n            ...options\n        });\n        this.action = options.action;\n        this.noteId = options.noteId;\n        this.ticketStatus = options.ticketStatus;\n    }\n\n    get isResolved() {\n        return !!this.action?.resolved;\n    }\n\n    get isContext() {\n        return this.action?.type === 'context';\n    }\n\n    get isClosed() {\n        return this.ticketStatus === 'closed' || this.ticketStatus === 'resolved';\n    }\n\n    get handlerConfig() {\n        return HANDLER_COLORS[this.action?.handler] || { dot: 'accent', label: 'Action' };\n    }\n\n    onBeforeRender() {\n        const cfg = this.handlerConfig;\n        this.dotClass = cfg.dot;\n\n        if (this.isContext) {\n            this._buildContextTemplate();\n        } else if (this.isResolved) {\n            this._buildResolvedTemplate();\n        } else {\n            this._buildPendingTemplate();\n        }\n    }\n\n    onActionToggleCompact() {\n        const acEl = this.element?.querySelector('.ac.resolved');\n        if (acEl) acEl.classList.toggle('compact');\n    }\n\n    _buildContextTemplate() {\n        const refs = (this.action.references || []).filter(ref => ALLOWED_REFS.has(ref.model));\n        const refItems = refs.map(ref => {\n            const label = esc(ref.label) || `${esc(ref.model.split('.').pop())} #${esc(ref.pk)}`;\n            return `<span class=\"ac-ref\" data-action=\"open-ref\" data-model=\"${esc(ref.model)}\" data-pk=\"${esc(ref.pk)}\"><i class=\"bi bi-box-arrow-up-right\"></i>${label}</span>`;\n        }).join('');\n\n        this.template = `\n            <div class=\"ac ac-context\">\n                <div class=\"ac-top\">\n                    <span class=\"ac-dot context\"></span>\n                    <span class=\"ac-label\">Referenced models</span>\n                </div>\n                <div class=\"ac-detail\">${refItems}</div>\n            </div>\n        `;\n    }\n\n    _buildResolvedTemplate() {\n        const resolution = this.action.resolution || 'approved';\n        const badgeClass = resolution === 'approved' ? 'approved' : 'denied';\n        const badgeText = resolution === 'approved' ? 'Approved' : 'Denied';\n        const target = this.action.context?.target;\n        let refHtml = '';\n        if (target && ALLOWED_REFS.has(target.model)) {\n            const label = esc(this.action.context.label) || `${esc(target.model.split('.').pop())} #${esc(target.pk)}`;\n            refHtml = `<div class=\"ac-detail\"><span class=\"ac-ref\" data-action=\"open-ref\" data-model=\"${esc(target.model)}\" data-pk=\"${esc(target.pk)}\"><i class=\"bi bi-box-arrow-up-right\"></i>${label}</span></div>`;\n        }\n        this.template = `\n            <div class=\"ac resolved compact\">\n                <div class=\"ac-top\" data-action=\"toggle-compact\" title=\"Click to toggle\">\n                    <span class=\"ac-dot ${this.dotClass}\"></span>\n                    <span class=\"ac-label\">${esc(this.action.label) || 'Action'}</span>\n                    <span class=\"ac-badge ${badgeClass}\">${badgeText}</span>\n                    <i class=\"bi bi-chevron-down ac-chevron\"></i>\n                </div>\n                ${refHtml}\n            </div>\n        `;\n    }\n\n    _buildPendingTemplate() {\n        const target = this.action.context?.target;\n        let refHtml = '';\n        if (target && ALLOWED_REFS.has(target.model)) {\n            const label = esc(this.action.context.label) || `${esc(target.model.split('.').pop())} #${esc(target.pk)}`;\n            refHtml = `<br><span class=\"ac-ref\" data-action=\"open-ref\" data-model=\"${esc(target.model)}\" data-pk=\"${esc(target.pk)}\"><i class=\"bi bi-box-arrow-up-right\"></i>${label}</span>`;\n        }\n        const detail = esc(this.action.context?.detail);\n        const disabledAttr = this.isClosed ? ' disabled' : '';\n        this.template = `\n            <div class=\"ac\">\n                <div class=\"ac-top\">\n                    <span class=\"ac-dot ${this.dotClass}\"></span>\n                    <span class=\"ac-label\">${esc(this.action.label) || 'Action'}</span>\n                </div>\n                <div class=\"ac-detail\">${detail}${refHtml}</div>\n                <div class=\"ac-foot\">\n                    <button class=\"btn-approve\" data-action=\"approve\"${disabledAttr}>Approve</button>\n                    <button class=\"btn-deny\" data-action=\"deny\"${disabledAttr}>Deny</button>\n                </div>\n            </div>\n        `;\n    }\n\n    async onActionOpenRef(_event, el) {\n        const modelRef = el.dataset.model;\n        const pk = el.dataset.pk;\n        if (!ALLOWED_REFS.has(modelRef) || !/^\\d+$/.test(pk)) return;\n        const app = this.getApp();\n        const ModelClass = app?.getModelByRef(modelRef);\n        if (ModelClass?.VIEW_CLASS) {\n            Modal.showModel(new ModelClass({ id: pk }));\n        }\n    }\n\n    onActionApprove() {\n        this.emit('action:respond', { noteId: this.noteId, action: 'approve', handler: this.action.handler, context: this.action.context });\n    }\n\n    onActionDeny() {\n        this.emit('action:respond', { noteId: this.noteId, action: 'deny', handler: this.action.handler, context: this.action.context });\n    }\n}\n\nexport { HANDLER_COLORS };\nexport default ActionCardView;\n","import View from '@core/View.js';\nimport ChatView from '@core/views/chat/ChatView.js';\nimport ContextMenu from '@core/views/feedback/ContextMenu.js';\nimport Modal from '@core/views/feedback/Modal.js';\nimport { Ticket, TicketForms, TicketCategories } from '@ext/admin/models/Tickets.js';\nimport { Incident } from '@ext/admin/models/Incident.js';\nimport { GroupList } from '@core/models/Group.js';\nimport { UserList } from '@core/models/User.js';\nimport TicketNoteAdapter from './adapters/TicketNoteAdapter.js';\nimport ActionCardView from './ActionCardView.js';\nimport { openAssistantChat } from '../assistant/AssistantContextChat.js';\nimport rest from '@core/Rest.js';\n\n\nconst STATUS_OPTIONS = ['new', 'open', 'in_progress', 'pending', 'resolved', 'qa', 'closed', 'ignored'];\nconst STATUS_PILL = {\n    new:         'pill-new',\n    open:        'pill-open',\n    in_progress: 'pill-prog',\n    pending:     'pill-prog',\n    resolved:    'pill-resolved',\n    qa:          'pill-open',\n    closed:      'pill-closed',\n    ignored:     'pill-closed'\n};\nconst PRIORITY_OPTIONS = [\n    { value: 10, label: 'P10 — Critical' },\n    { value: 9,  label: 'P9 — Severe' },\n    { value: 8,  label: 'P8 — High' },\n    { value: 7,  label: 'P7 — Elevated' },\n    { value: 5,  label: 'P5 — Normal' },\n    { value: 3,  label: 'P3 — Low' },\n    { value: 1,  label: 'P1 — Info' }\n];\n\nclass TicketPanelView extends View {\n    constructor(options = {}) {\n        super({\n            className: 'ticket-panel-view',\n            ...options\n        });\n        this.model = options.model || new Ticket(options.data || {});\n    }\n\n    onBeforeRender() {\n        const status = this.model.get('status') || 'new';\n        this.statusPill = STATUS_PILL[status] || 'pill-closed';\n        this.statusLabel = (status || '').replace(/_/g, ' ');\n        this.priorityLabel = `P${this.model.get('priority') || 5}`;\n        this.assigneeName = this.model.get('assignee.display_name') || this.model.get('assignee') || 'Unassigned';\n        this.categoryLabel = this.model.get('category') || 'ticket';\n        this.groupName = this.model.get('group.name') || this.model.get('group') || 'None';\n        this.hasDescription = !!this.model.get('description');\n        this.hasIncident = !!(this.model.get('incident') && typeof this.model.get('incident') === 'object' && this.model.get('incident').id);\n        this.priorityColor = (this.model.get('priority') || 5) >= 7 ? 'var(--bs-danger)' : 'var(--bs-secondary-color)';\n\n        this.template = `\n            <style>\n                .ticket-panel-view { height: 100%; display: flex; flex-direction: column; }\n                .tp-header { padding: 10px 16px 6px; border-bottom: 1px solid var(--bs-border-color-translucent); flex-shrink: 0; }\n                .tp-title-row { display: flex; align-items: flex-start; gap: 6px; }\n                .tp-title { font-size: 0.88rem; font-weight: 600; color: var(--bs-emphasis-color); line-height: 1.3; flex: 1; min-width: 0; cursor: ${this.hasDescription ? 'pointer' : 'default'}; transition: color 0.12s; }\n                ${this.hasDescription ? '.tp-title:hover { color: var(--bs-primary); }' : ''}\n                .tp-title i { font-size: 0.6rem; vertical-align: middle; margin-left: 3px; opacity: 0; transition: opacity 0.12s; }\n                .tp-title:hover i { opacity: 0.6; }\n                .tp-btns { display: flex; gap: 2px; align-items: center; flex-shrink: 0; }\n                .tp-btn { width: 28px; height: 28px; display: flex; align-items: center; justify-content: center; border: none; background: none; color: var(--bs-secondary-color); border-radius: 6px; cursor: pointer; font-size: 0.85rem; transition: all 0.12s; }\n                .tp-btn:hover { background: var(--bs-tertiary-bg); color: var(--bs-body-color); }\n                .tp-sub { display: flex; align-items: center; gap: 6px; margin-top: 3px; }\n                .tp-id { font-family: var(--bs-font-monospace); font-size: 0.7rem; color: var(--bs-secondary-color); }\n                .tp-pill { display: inline-block; padding: 1px 7px; border-radius: 10px; font-size: 0.66rem; font-weight: 500; cursor: pointer; transition: filter 0.12s; }\n                .tp-pill:hover { filter: brightness(0.9); }\n                .tp-pill-new { background: rgba(var(--bs-info-rgb), 0.1); color: var(--bs-info); }\n                .tp-pill-open { background: rgba(var(--bs-success-rgb), 0.1); color: var(--bs-success); }\n                .tp-pill-prog { background: rgba(var(--bs-warning-rgb), 0.1); color: var(--bs-warning); }\n                .tp-pill-closed { background: var(--bs-secondary-bg); color: var(--bs-secondary-color); }\n                .tp-pill-resolved { background: rgba(var(--bs-success-rgb), 0.1); color: var(--bs-success); }\n                .tp-time { font-size: 0.66rem; color: var(--bs-secondary-color); }\n                .tp-desc-chip { display: inline-flex; align-items: center; gap: 4px; font-size: 0.7rem; color: var(--bs-primary); cursor: pointer; padding: 2px 8px; border-radius: 5px; background: rgba(var(--bs-primary-rgb), 0.08); transition: all 0.12s; }\n                .tp-desc-chip:hover { background: rgba(var(--bs-primary-rgb), 0.16); }\n                .tp-desc-chip i { font-size: 0.7rem; }\n                .tp-meta { display: flex; align-items: center; gap: 3px; margin-top: 5px; }\n                .tp-fields { display: inline-flex; align-items: center; gap: 2px; flex-wrap: wrap; }\n                .tp-field { display: inline-flex; align-items: center; gap: 4px; font-size: 0.72rem; color: var(--bs-secondary-color); padding: 2px 7px; border-radius: 5px; cursor: pointer; transition: all 0.12s; border: 1px solid transparent; }\n                .tp-field:hover { background: var(--bs-tertiary-bg); border-color: var(--bs-border-color); color: var(--bs-body-color); }\n                .tp-field i { font-size: 0.68rem; }\n                .tp-field .caret { font-size: 0.55rem; opacity: 0; transition: opacity 0.12s; margin-left: -1px; }\n                .tp-field:hover .caret { opacity: 0.6; }\n                .tp-sep { color: var(--bs-secondary-color); font-size: 0.6rem; margin: 0 1px; user-select: none; }\n\n                .tp-linked { display: flex; align-items: center; gap: 6px; padding: 7px 16px; border-bottom: 1px solid var(--bs-border-color-translucent); font-size: 0.75rem; color: var(--bs-secondary-color); flex-shrink: 0; }\n                .tp-linked i { color: var(--bs-warning); font-size: 0.72rem; }\n                .tp-linked a { color: var(--bs-primary); text-decoration: none; font-weight: 500; }\n                .tp-linked a:hover { text-decoration: underline; }\n                .tp-linked .lpill { font-size: 0.62rem; padding: 0 5px; border-radius: 3px; background: rgba(var(--bs-warning-rgb), 0.1); color: var(--bs-warning); font-weight: 500; }\n\n                .tp-conv { flex: 1; overflow-y: auto; min-height: 0; }\n                .tp-conv .chat-container { border: none; border-radius: 0; }\n                .tp-conv .chat-messages { padding: 6px 0; }\n                .tp-conv .chat-input-wrapper { display: none; }\n                .tp-conv .message-item { position: relative; }\n                .tp-conv .tp-edit-btn { position: absolute; top: 8px; right: 8px; width: 24px; height: 24px; display: none; align-items: center; justify-content: center; border: none; background: var(--bs-tertiary-bg); color: var(--bs-secondary-color); border-radius: 5px; cursor: pointer; font-size: 0.72rem; transition: all 0.12s; }\n                .tp-conv .tp-edit-btn:hover { background: var(--bs-secondary-bg); color: var(--bs-body-color); }\n                .tp-conv .message-item:hover .tp-edit-btn { display: flex; }\n                .tp-conv .message-text { white-space: normal; }\n                .tp-conv .message-text p { margin-bottom: 6px; }\n                .tp-conv .message-text p:last-child { margin-bottom: 0; }\n                .tp-conv .message-text h1,\n                .tp-conv .message-text h2,\n                .tp-conv .message-text h3,\n                .tp-conv .message-text h4,\n                .tp-conv .message-text h5,\n                .tp-conv .message-text h6 { font-weight: 600; margin-top: 10px; margin-bottom: 4px; line-height: 1.3; }\n                .tp-conv .message-text h1 { font-size: 1.05rem; }\n                .tp-conv .message-text h2 { font-size: 1rem; }\n                .tp-conv .message-text h3 { font-size: 0.95rem; }\n                .tp-conv .message-text h4,\n                .tp-conv .message-text h5,\n                .tp-conv .message-text h6 { font-size: 0.88rem; }\n                .tp-conv .message-text h1:first-child,\n                .tp-conv .message-text h2:first-child,\n                .tp-conv .message-text h3:first-child { margin-top: 0; }\n                .tp-conv .message-text hr { margin: 4px 0; opacity: 0.15; }\n                .tp-conv .message-text ul,\n                .tp-conv .message-text ol { padding-left: 20px; margin-top: 2px; margin-bottom: 6px; }\n                .tp-conv .message-text li { margin-bottom: 2px; }\n                .tp-conv .message-text pre { background: var(--bs-tertiary-bg); border-radius: 6px; padding: 10px 14px; margin: 8px 0; font-size: 0.8rem; overflow-x: auto; }\n                .tp-conv .message-text code { font-size: 0.85em; padding: 1px 5px; background: var(--bs-tertiary-bg); border-radius: 4px; }\n                .tp-conv .message-text pre code { padding: 0; background: none; }\n                .tp-conv .message-text table { width: 100%; margin: 8px 0; border-collapse: collapse; font-size: 0.82rem; }\n                .tp-conv .message-text th,\n                .tp-conv .message-text td { padding: 5px 8px; border: 1px solid var(--bs-border-color); text-align: left; }\n                .tp-conv .message-text th { background: var(--bs-tertiary-bg); font-weight: 600; }\n                .tp-conv .message-text blockquote { margin: 6px 0; padding: 4px 12px; border-left: 3px solid var(--bs-border-color); color: var(--bs-secondary-color); }\n\n                .tp-action-area { padding: 0; }\n\n                .tp-input { border-top: 1px solid var(--bs-border-color-translucent); padding: 10px 16px; flex-shrink: 0; }\n                .tp-input-wrap { display: flex; align-items: flex-end; gap: 8px; }\n                .tp-input textarea { flex: 1; font-size: 0.8rem; border: 1px solid var(--bs-border-color); border-radius: 8px; padding: 7px 10px; resize: none; background: var(--bs-body-bg); color: var(--bs-body-color); outline: none; transition: border-color 0.15s; font-family: inherit; max-height: 160px; overflow-y: auto; }\n                .tp-input textarea:focus { border-color: var(--bs-primary); }\n                .tp-input textarea::placeholder { color: var(--bs-secondary-color); }\n                .tp-send-btn { width: 32px; height: 32px; border-radius: 8px; border: none; background: var(--bs-primary); color: #fff; display: flex; align-items: center; justify-content: center; cursor: pointer; flex-shrink: 0; font-size: 0.85rem; transition: filter 0.12s; }\n                .tp-send-btn:hover { filter: brightness(1.1); }\n                .tp-input-hint { display: flex; align-items: center; gap: 4px; margin-top: 4px; font-size: 0.7rem; color: var(--bs-secondary-color); }\n                .tp-input-hint i { font-size: 0.75rem; }\n                .tp-input.tp-dragover { background: rgba(var(--bs-primary-rgb), 0.04); }\n                .tp-input.tp-dragover textarea { border-color: var(--bs-primary); border-style: dashed; }\n                .tp-attachments { display: flex; flex-wrap: wrap; gap: 4px; padding: 4px 0; }\n                .tp-attach-chip { display: inline-flex; align-items: center; gap: 4px; padding: 2px 8px; background: var(--bs-tertiary-bg); border: 1px solid var(--bs-border-color); border-radius: 6px; font-size: 0.72rem; color: var(--bs-body-color); }\n                .tp-attach-chip i { font-size: 0.68rem; }\n                .tp-attach-chip .remove { cursor: pointer; color: var(--bs-secondary-color); margin-left: 2px; }\n                .tp-attach-chip .remove:hover { color: var(--bs-danger); }\n                .tp-attach-chip.uploading { opacity: 0.6; }\n                .tp-conv .message-content.tp-collapsed { max-height: var(--tp-collapse-h, 52px); overflow: hidden; position: relative; -webkit-mask-image: linear-gradient(to bottom, black 60%, transparent 100%); mask-image: linear-gradient(to bottom, black 60%, transparent 100%); }\n                .tp-conv .message-item:has(.tp-show-more) { flex-wrap: wrap; }\n                .tp-show-more { background: none; border: none; padding: 2px 0; margin: -2px 0 0 48px; font-size: 0.7rem; color: var(--bs-secondary-color); cursor: pointer; text-align: left; width: calc(100% - 48px); }\n                .tp-show-more:hover { color: var(--bs-body-color); }\n            </style>\n\n            <div class=\"tp-header\">\n                <div class=\"tp-title-row\">\n                    <div class=\"tp-title\" ${this.hasDescription ? 'data-action=\"show-description\"' : ''} ${this.hasDescription ? 'title=\"View full description\"' : ''}>\n                        {{model.title}}${this.hasDescription ? ' <i class=\"bi bi-arrow-up-right-square\"></i>' : ''}\n                    </div>\n                    <div class=\"tp-btns\">\n                        <div data-container=\"panel-menu\"></div>\n                    </div>\n                </div>\n                <div class=\"tp-sub\">\n                    <span class=\"tp-id\">#{{model.id}}</span>\n                    <span class=\"tp-pill tp-${this.statusPill}\" data-action=\"change-status\" title=\"Change status\">{{statusLabel}} <i class=\"bi bi-chevron-down\" style=\"font-size:0.5rem;\"></i></span>\n                    <span class=\"tp-time\"><i class=\"bi bi-clock\"></i> {{model.created|relative}}</span>\n                    <span class=\"tp-desc-chip\" data-action=\"show-description\" title=\"${this.hasDescription ? 'View / edit description' : 'Add description'}\"><i class=\"bi bi-file-text\"></i> ${this.hasDescription ? 'Description' : 'Add description'}</span>\n                </div>\n                <div class=\"tp-meta\">\n                    <div class=\"tp-fields\">\n                        <span class=\"tp-field\" data-action=\"change-priority\" title=\"Change priority\">\n                            <i class=\"bi bi-flag-fill\" style=\"color:${this.priorityColor};\"></i>{{priorityLabel}}\n                            <i class=\"bi bi-chevron-down caret\"></i>\n                        </span>\n                        <span class=\"tp-sep\">&middot;</span>\n                        <span class=\"tp-field\" data-action=\"change-assignee\" title=\"Assign\">\n                            <i class=\"bi bi-person\"></i>{{assigneeName}}\n                            <i class=\"bi bi-chevron-down caret\"></i>\n                        </span>\n                        <span class=\"tp-sep\">&middot;</span>\n                        <span class=\"tp-field\" data-action=\"change-category\" title=\"Change category\">\n                            <i class=\"bi bi-tag\"></i>{{categoryLabel}}\n                            <i class=\"bi bi-chevron-down caret\"></i>\n                        </span>\n                        <span class=\"tp-sep\">&middot;</span>\n                        <span class=\"tp-field\" data-action=\"change-group\" title=\"Change group\">\n                            <i class=\"bi bi-people\"></i>{{groupName}}\n                            <i class=\"bi bi-chevron-down caret\"></i>\n                        </span>\n                    </div>\n                </div>\n            </div>\n\n            {{#hasIncident|bool}}\n            <div class=\"tp-linked\">\n                <i class=\"bi bi-exclamation-triangle-fill\"></i>\n                <a href=\"#\" data-action=\"view-incident\">Incident #{{model.incident.id}}</a>\n                {{#model.incident.status}}<span class=\"lpill\">{{model.incident.status}}</span>{{/model.incident.status}}\n                {{#model.incident.event_count}}<span>&middot; {{model.incident.event_count}} events</span>{{/model.incident.event_count}}\n            </div>\n            {{/hasIncident|bool}}\n\n            <div class=\"tp-conv\">\n                <div data-container=\"chat-area\"></div>\n            </div>\n\n            <div class=\"tp-input\" data-ref=\"drop-zone\">\n                <div class=\"tp-attachments\" data-ref=\"attachments\"></div>\n                <div class=\"tp-input-wrap\">\n                    <textarea rows=\"2\" placeholder=\"Add a note...\" data-ref=\"note-textarea\"></textarea>\n                    <button class=\"tp-send-btn\" data-action=\"send-note\" title=\"Send\"><i class=\"bi bi-arrow-up\"></i></button>\n                </div>\n                <div class=\"tp-input-hint\">\n                    <i class=\"bi bi-paperclip\"></i> Drag &amp; drop files to attach\n                </div>\n            </div>\n        `;\n    }\n\n    async onInit() {\n        this.adapter = new TicketNoteAdapter(this.model.get('id'));\n\n        this.chatView = new ChatView({\n            containerId: 'chat-area',\n            adapter: this.adapter,\n            theme: 'compact',\n            currentUserId: this._getCurrentUserId(),\n            showInput: false\n        });\n        this.addChild(this.chatView);\n\n        const menu = new ContextMenu({\n            containerId: 'panel-menu',\n            className: 'context-menu-view header-menu-absolute',\n            context: this.model,\n            config: {\n                icon: 'bi-three-dots',\n                btnClass: 'tp-btn',\n                items: [\n                    { label: 'Ask AI', action: 'ask-ai', icon: 'bi-robot' },\n                    { type: 'divider' },\n                    { label: 'Edit Ticket', action: 'edit-ticket', icon: 'bi-pencil' },\n                    { label: 'Refresh Notes', action: 'refresh-notes', icon: 'bi-arrow-clockwise' },\n                    { type: 'divider' },\n                    { label: 'Close Window', action: 'close', icon: 'bi-x-lg' }\n                ]\n            }\n        });\n        this.addChild(menu);\n    }\n\n    async onAfterRender() {\n        this._setupTextarea();\n        this._setupDragDrop();\n        // Wait one microtask so child message-view DOM is settled before we\n        // place inline action cards and edit buttons.\n        await new Promise(r => setTimeout(r, 0));\n        await this._loadActionCards();\n        this._addEditButtons();\n        this._setupCollapsible();\n    }\n\n    async _loadActionCards() {\n        this._cleanupActionCards();\n\n        const messages = this.chatView.messages || [];\n        if (!messages.length) return;\n\n        for (const msg of messages) {\n            if (!msg.action || typeof msg.action !== 'object') continue;\n\n            const msgView = this.chatView.messageViews.get(msg.id);\n            if (!msgView?.element) continue;\n\n            const card = new ActionCardView({\n                action: msg.action,\n                noteId: msg.id,\n                ticketStatus: this.model.get('status')\n            });\n            // Pending approvals get the respond handler\n            if (msg.action.type !== 'context' && !msg.action.resolved) {\n                card.on('action:respond', (data) => this._handleActionResponse(data));\n            }\n            this.addChild(card);\n            await card.render();\n            msgView.element.after(card.element);\n        }\n    }\n\n    _cleanupActionCards() {\n        for (const id in this.children) {\n            const child = this.children[id];\n            if (child instanceof ActionCardView) {\n                this.removeChild(child);\n            }\n        }\n    }\n\n    async _handleActionResponse(data) {\n        const actionNote = { action: { handler: data.handler, context: data.context } };\n        const app = this.getApp();\n        app?.showLoading();\n        try {\n            await this.adapter.addActionResponse(actionNote, data.action);\n            await this.model.fetch();\n            await this.chatView.refresh();\n            this.render();\n        } finally {\n            app?.hideLoading();\n        }\n    }\n\n    _getCurrentUserId() {\n        const app = this.getApp();\n        return app?.activeUser?.id || app?.getActiveUser?.()?.id || null;\n    }\n\n    // ── Actions ──\n\n    onActionClose() {\n        this.emit('panel:close');\n    }\n\n    async onActionSendNote() {\n        const textarea = this.element?.querySelector('[data-ref=\"note-textarea\"]');\n        const text = textarea?.value?.trim();\n        const files = this._stagedFiles || [];\n        if (!text && !files.length) return;\n        textarea.value = '';\n        textarea.style.height = '';\n        this._stagedFiles = [];\n        this._renderAttachments();\n        await this.adapter.addNote({ text: text || '', files });\n        await this.chatView.refresh();\n        await this._afterChatRefresh();\n    }\n\n    _setupTextarea() {\n        const textarea = this.element?.querySelector('[data-ref=\"note-textarea\"]');\n        if (!textarea) return;\n\n        const _insert = (text, cursorOffset = text.length) => {\n            const start = textarea.selectionStart;\n            const end = textarea.selectionEnd;\n            textarea.setRangeText(text, start, end, 'end');\n            textarea.selectionStart = textarea.selectionEnd = start + cursorOffset;\n            textarea.dispatchEvent(new Event('input'));\n            textarea.scrollTop = textarea.scrollHeight;\n        };\n\n        const _wrapSelection = (wrapper) => {\n            const start = textarea.selectionStart;\n            const end = textarea.selectionEnd;\n            const sel = textarea.value.substring(start, end);\n            if (sel.startsWith(wrapper) && sel.endsWith(wrapper)) {\n                textarea.setRangeText(sel.slice(wrapper.length, -wrapper.length), start, end, 'end');\n                textarea.selectionStart = start;\n                textarea.selectionEnd = end - wrapper.length * 2;\n            } else {\n                textarea.setRangeText(wrapper + sel + wrapper, start, end, 'end');\n                textarea.selectionStart = start + wrapper.length;\n                textarea.selectionEnd = end + wrapper.length;\n            }\n        };\n\n        const _lineAt = (pos) => {\n            const before = textarea.value.substring(0, pos);\n            const lineStart = before.lastIndexOf('\\n') + 1;\n            return { start: lineStart, text: textarea.value.substring(lineStart, pos) };\n        };\n\n        const _inCodeFence = (pos) => {\n            const before = textarea.value.substring(0, pos);\n            const fences = (before.match(/^```/gm) || []).length;\n            return fences % 2 === 1;\n        };\n\n        textarea.addEventListener('keydown', (e) => {\n            const mod = e.ctrlKey || e.metaKey;\n\n            // Enter → submit (unless Shift held)\n            if (e.key === 'Enter' && !e.shiftKey && !mod) {\n                e.preventDefault();\n                this.onActionSendNote();\n                return;\n            }\n\n            // Shift+Enter → auto-continue list bullets\n            if (e.key === 'Enter' && e.shiftKey) {\n                const { start, text } = _lineAt(textarea.selectionStart);\n                const match = text.match(/^(\\s*)([-*]|\\d+\\.)\\s/);\n                if (match) {\n                    e.preventDefault();\n                    const indent = match[1];\n                    const bullet = match[2];\n                    if (text.trim() === bullet) {\n                        textarea.setRangeText('', start, textarea.selectionStart, 'end');\n                    } else {\n                        const next = /^\\d+\\./.test(bullet) ? `${parseInt(bullet) + 1}.` : bullet;\n                        _insert(`\\n${indent}${next} `);\n                    }\n                    return;\n                }\n            }\n\n            // ``` auto-close: after typing third backtick, insert fence pair\n            if (e.key === '`' && !mod) {\n                const pos = textarea.selectionStart;\n                const before = textarea.value.substring(0, pos);\n                if (before.endsWith('``') && !_inCodeFence(pos - 2)) {\n                    e.preventDefault();\n                    _insert('`\\n\\n```', 2);\n                    return;\n                }\n            }\n\n            // Tab indent/dedent inside code fences\n            if (e.key === 'Tab' && _inCodeFence(textarea.selectionStart)) {\n                e.preventDefault();\n                if (e.shiftKey) {\n                    const { start, text } = _lineAt(textarea.selectionStart);\n                    const stripped = text.replace(/^ {1,2}/, '');\n                    textarea.setRangeText(stripped, start, start + text.length, 'end');\n                    textarea.selectionStart = textarea.selectionEnd = start + stripped.length;\n                } else {\n                    _insert('  ');\n                }\n                return;\n            }\n\n            // Ctrl/Cmd+B → bold\n            if (mod && e.key === 'b') {\n                e.preventDefault();\n                _wrapSelection('**');\n                return;\n            }\n\n            // Ctrl/Cmd+I → italic\n            if (mod && e.key === 'i') {\n                e.preventDefault();\n                _wrapSelection('*');\n                return;\n            }\n        });\n\n        // Auto-close pairs: ( [ \"\n        const PAIRS = { '(': ')', '[': ']', '\"': '\"' };\n        textarea.addEventListener('keydown', (e) => {\n            if (e.ctrlKey || e.metaKey || e.altKey) return;\n            const close = PAIRS[e.key];\n            if (!close) return;\n            const start = textarea.selectionStart;\n            const end = textarea.selectionEnd;\n            if (start !== end) {\n                e.preventDefault();\n                const sel = textarea.value.substring(start, end);\n                textarea.setRangeText(e.key + sel + close, start, end, 'end');\n                textarea.selectionStart = start + 1;\n                textarea.selectionEnd = end + 1;\n            } else {\n                e.preventDefault();\n                _insert(e.key + close, 1);\n            }\n        });\n\n        textarea.addEventListener('input', () => {\n            textarea.style.height = '';\n            textarea.style.height = Math.min(textarea.scrollHeight, 160) + 'px';\n        });\n    }\n\n    _setupDragDrop() {\n        const zone = this.element?.querySelector('[data-ref=\"drop-zone\"]');\n        if (!zone) return;\n        this._stagedFiles = this._stagedFiles || [];\n        let counter = 0;\n        zone.addEventListener('dragenter', (e) => { e.preventDefault(); counter++; zone.classList.add('tp-dragover'); });\n        zone.addEventListener('dragleave', () => { counter--; if (counter <= 0) { counter = 0; zone.classList.remove('tp-dragover'); } });\n        zone.addEventListener('dragover', (e) => e.preventDefault());\n        zone.addEventListener('drop', async (e) => {\n            e.preventDefault();\n            counter = 0;\n            zone.classList.remove('tp-dragover');\n            const files = Array.from(e.dataTransfer?.files || []);\n            if (!files.length) return;\n            const { File: FileModel } = await import('@core/models/Files.js');\n            for (const file of files) {\n                const chipId = Date.now() + Math.random();\n                this._addAttachChip(chipId, file.name, true);\n                try {\n                    const fileModel = new FileModel();\n                    await fileModel.upload({ file, showToast: false });\n                    this._stagedFiles.push(fileModel);\n                    this._updateAttachChip(chipId, fileModel.get('name') || file.name, fileModel);\n                } catch (err) {\n                    console.error('File upload failed:', err);\n                    this._removeAttachChip(chipId);\n                    this.getApp()?.toast?.error?.('Upload failed: ' + file.name);\n                }\n            }\n        });\n    }\n\n    _addAttachChip(id, name, uploading) {\n        const container = this.element?.querySelector('[data-ref=\"attachments\"]');\n        if (!container) return;\n        const chip = document.createElement('span');\n        chip.className = 'tp-attach-chip' + (uploading ? ' uploading' : '');\n        chip.dataset.chipId = id;\n        chip.innerHTML = `<i class=\"bi bi-paperclip\"></i>${this._escapeHtml(name)}` +\n            (uploading ? '' : '<span class=\"remove\" data-remove=\"1\"><i class=\"bi bi-x\"></i></span>');\n        if (!uploading) {\n            chip.querySelector('.remove').addEventListener('click', () => {\n                this._removeAttachChip(id);\n            });\n        }\n        container.appendChild(chip);\n    }\n\n    _updateAttachChip(id, name, fileModel) {\n        const chip = this.element?.querySelector(`[data-chip-id=\"${id}\"]`);\n        if (!chip) return;\n        chip.classList.remove('uploading');\n        chip.innerHTML = `<i class=\"bi bi-paperclip\"></i>${this._escapeHtml(name)}<span class=\"remove\" data-remove=\"1\"><i class=\"bi bi-x\"></i></span>`;\n        chip.querySelector('.remove').addEventListener('click', () => {\n            this._stagedFiles = (this._stagedFiles || []).filter(f => f !== fileModel);\n            chip.remove();\n        });\n    }\n\n    _removeAttachChip(id) {\n        const chip = this.element?.querySelector(`[data-chip-id=\"${id}\"]`);\n        if (chip) chip.remove();\n    }\n\n    _renderAttachments() {\n        const container = this.element?.querySelector('[data-ref=\"attachments\"]');\n        if (container) container.innerHTML = '';\n    }\n\n    _escapeHtml(str) {\n        const div = document.createElement('div');\n        div.textContent = str;\n        return div.innerHTML;\n    }\n\n    _addEditButtons() {\n        const userId = this._getCurrentUserId();\n        if (!userId || !this.chatView?.messageViews) return;\n        const msgById = new Map((this.chatView.messages || []).map(m => [m.id, m]));\n        this.chatView.messageViews.forEach((view, msgId) => {\n            const msg = msgById.get(msgId);\n            const item = view?.element?.querySelector('.message-item');\n            if (!item) return;\n            item.querySelectorAll('.tp-edit-btn').forEach(b => b.remove());\n            if (!msg || msg.author?.id !== userId) return;\n            const btn = document.createElement('button');\n            btn.className = 'tp-edit-btn';\n            btn.title = 'Edit note';\n            btn.innerHTML = '<i class=\"bi bi-pencil\"></i>';\n            btn.addEventListener('click', (e) => { e.stopPropagation(); this._editNote(msg); });\n            item.appendChild(btn);\n        });\n    }\n\n    _setupCollapsible() {\n        const container = this.element?.querySelector('[data-container=\"chat-area\"]');\n        if (!container) return;\n        container.querySelectorAll('.tp-show-more').forEach(b => b.remove());\n        container.querySelectorAll('.tp-collapsed').forEach(el => el.classList.remove('tp-collapsed'));\n        setTimeout(() => {\n            const MAX = 52;\n            container.querySelectorAll('.message-content').forEach(body => {\n                if (body.scrollHeight <= MAX) return;\n                body.classList.add('tp-collapsed');\n                body.style.setProperty('--tp-collapse-h', MAX + 'px');\n                const btn = document.createElement('button');\n                btn.className = 'tp-show-more';\n                btn.textContent = 'Show more';\n                btn.addEventListener('click', () => {\n                    const collapsed = body.classList.toggle('tp-collapsed');\n                    btn.textContent = collapsed ? 'Show more' : 'Show less';\n                });\n                body.after(btn);\n            });\n        }, 150);\n    }\n\n    async _editNote(msg) {\n        const metaJson = Object.keys(msg._metadata || {}).length\n            ? JSON.stringify(msg._metadata, null, 2) : '';\n        const data = await Modal.form({\n            title: 'Edit Note',\n            icon: 'bi-pencil',\n            size: 'lg',\n            fields: [{\n                type: 'tabset',\n                tabs: [\n                    {\n                        label: 'Note',\n                        fields: [{\n                            name: 'note', type: 'textarea', label: 'Note',\n                            required: true, cols: 12, rows: 8,\n                            value: msg._rawContent || msg.content\n                        }]\n                    },\n                    {\n                        label: 'Metadata',\n                        fields: [{\n                            name: 'metadata_json', type: 'json', label: 'Metadata (JSON)',\n                            cols: 12, rows: 10,\n                            value: metaJson,\n                            help: 'Action metadata — e.g. { \"action\": { \"handler\": \"incident.rule_approval\", \"label\": \"...\", \"context\": { ... } } }'\n                        }]\n                    }\n                ]\n            }]\n        });\n        if (!data) return;\n        const { TicketNote } = await import('@ext/admin/models/Tickets.js');\n        const note = new TicketNote({ id: msg.id });\n        const payload = { note: data.note };\n        if (data.metadata_json) {\n            payload.metadata = typeof data.metadata_json === 'string'\n                ? JSON.parse(data.metadata_json) : data.metadata_json;\n        }\n        await note.save(payload);\n        await this.chatView.refresh();\n        await this._afterChatRefresh();\n    }\n\n    async _saveAndSync(patch) {\n        // Some endpoints don't echo the updated record on PUT — Model.save() only\n        // merges response.data.data into local state. Re-fetch so the panel and\n        // the shared list collection both see the new values. Also refresh notes\n        // since the backend may create a status_change note as a side effect.\n        await this.model.save(patch);\n        await this.model.fetch();\n        if (this.chatView) {\n            await this.chatView.refresh();\n            await this._afterChatRefresh();\n        }\n    }\n\n    async onActionChangeStatus(event) {\n        const items = STATUS_OPTIONS.map(s => ({\n            label: s.replace(/_/g, ' '),\n            value: s,\n            active: s === this.model.get('status')\n        }));\n        const result = await this._showInlineSelect(items, event);\n        if (!result) return;\n        await this._saveAndSync({ status: result });\n        this.render();\n    }\n\n    async onActionChangePriority(event) {\n        const items = PRIORITY_OPTIONS.map(p => ({\n            label: p.label,\n            value: p.value,\n            active: p.value === this.model.get('priority')\n        }));\n        const result = await this._showInlineSelect(items, event);\n        if (!result) return;\n        await this._saveAndSync({ priority: parseInt(result) });\n        this.render();\n    }\n\n    async onActionChangeAssignee() {\n        const data = await Modal.form({\n            title: 'Assign User',\n            icon: 'bi-person-plus',\n            size: 'sm',\n            fields: [{\n                name: 'assignee', type: 'collection', label: 'User',\n                Collection: UserList, labelField: 'display_name', valueField: 'id',\n                required: true, cols: 12,\n                value: this.model.get('assignee')\n            }]\n        });\n        if (!data) return;\n        await this._saveAndSync({ assignee: data.assignee });\n        this.render();\n    }\n\n    async onActionChangeCategory(event) {\n        const items = Object.entries(TicketCategories).map(([key, label]) => ({\n            label,\n            value: key,\n            active: key === this.model.get('category')\n        }));\n        const result = await this._showInlineSelect(items, event);\n        if (!result) return;\n        await this._saveAndSync({ category: result });\n        this.render();\n    }\n\n    async onActionChangeGroup() {\n        const data = await Modal.form({\n            title: 'Change Group',\n            icon: 'bi-people',\n            size: 'sm',\n            fields: [{\n                name: 'group', type: 'collection', label: 'Group',\n                Collection: GroupList, labelField: 'name', valueField: 'id',\n                required: false, cols: 12,\n                value: this.model.get('group')\n            }]\n        });\n        if (!data) return;\n        await this._saveAndSync({ group: data.group });\n        this.render();\n    }\n\n    async onActionShowDescription() {\n        const raw = this.model.get('description') || '';\n        if (!raw) {\n            // No description yet → jump straight to edit\n            return this._editDescription();\n        }\n        let rendered = false;\n        let html = '';\n        try {\n            const resp = await rest.post('/api/docit/render', { markdown: raw });\n            html = resp?.data?.data?.html || resp?.data?.html || '';\n            rendered = !!html;\n        } catch (_e) { /* fallback to escaped text */ }\n        if (!rendered) {\n            const div = document.createElement('div');\n            div.textContent = raw;\n            html = `<pre style=\"white-space:pre-wrap;\">${div.innerHTML}</pre>`;\n        }\n        const choice = await Modal.dialog({\n            title: `Ticket #${this.model.get('id')} — Description`,\n            body: `<div style=\"font-size:0.85rem; line-height:1.65;\">${html}</div>`,\n            size: 'lg',\n            buttons: [\n                { text: 'Edit', class: 'btn-primary', value: 'edit' },\n                { text: 'Close', class: 'btn-secondary', value: 'close' }\n            ]\n        });\n        if (choice === 'edit') await this._editDescription();\n    }\n\n    async _editDescription() {\n        const id = this.model.get('id');\n        const current = this.model.get('description') || '';\n        const escaped = current\n            .replace(/&/g, '&amp;').replace(/</g, '&lt;').replace(/>/g, '&gt;');\n        const body = `\n            <div class=\"tp-desc-edit\">\n                <textarea data-ref=\"desc-textarea\" rows=\"16\" placeholder=\"Description (markdown supported)...\"\n                    style=\"width:100%; font-family: var(--bs-font-monospace); font-size: 0.85rem; padding: 10px 12px; border: 1px solid var(--bs-border-color); border-radius: 8px; background: var(--bs-body-bg); color: var(--bs-body-color); resize: vertical; outline: none;\">${escaped}</textarea>\n                <div class=\"text-muted small mt-1\">\n                    Markdown supported. Cmd/Ctrl+B = bold · Cmd/Ctrl+I = italic · Shift+Enter continues lists · \\`\\`\\` opens a code block\n                </div>\n            </div>\n        `;\n        // Modal.dialog only mounts strings or Views — pass HTML string and find\n        // the textarea after the modal renders, then wire shortcuts.\n        const wireUp = async () => {\n            for (let i = 0; i < 20; i++) {\n                await new Promise(r => setTimeout(r, 50));\n                const ta = document.querySelector('.modal.show [data-ref=\"desc-textarea\"]');\n                if (ta) { this._wireMarkdownTextarea(ta); return ta; }\n            }\n            return null;\n        };\n        const wirePromise = wireUp();\n        const choice = await Modal.dialog({\n            title: `Ticket #${id} — Edit Description`,\n            body,\n            size: 'lg',\n            buttons: [\n                { text: 'Cancel', class: 'btn-secondary', value: null },\n                {\n                    text: 'Save', class: 'btn-primary',\n                    handler: () => {\n                        const ta = document.querySelector('.modal.show [data-ref=\"desc-textarea\"]');\n                        return ta ? ta.value : null;\n                    }\n                }\n            ]\n        });\n        await wirePromise; // ensure cleanup of the polling\n        if (choice === null || choice === undefined) return;\n        await this._saveAndSync({ description: choice });\n        this.render();\n    }\n\n    _wireMarkdownTextarea(textarea) {\n        const _insert = (text, cursorOffset = text.length) => {\n            const start = textarea.selectionStart;\n            const end = textarea.selectionEnd;\n            textarea.setRangeText(text, start, end, 'end');\n            textarea.selectionStart = textarea.selectionEnd = start + cursorOffset;\n            textarea.dispatchEvent(new Event('input'));\n        };\n        const _wrapSelection = (wrapper) => {\n            const start = textarea.selectionStart;\n            const end = textarea.selectionEnd;\n            const sel = textarea.value.substring(start, end);\n            if (sel.startsWith(wrapper) && sel.endsWith(wrapper)) {\n                textarea.setRangeText(sel.slice(wrapper.length, -wrapper.length), start, end, 'end');\n                textarea.selectionStart = start;\n                textarea.selectionEnd = end - wrapper.length * 2;\n            } else {\n                textarea.setRangeText(wrapper + sel + wrapper, start, end, 'end');\n                textarea.selectionStart = start + wrapper.length;\n                textarea.selectionEnd = end + wrapper.length;\n            }\n        };\n        const _lineAt = (pos) => {\n            const before = textarea.value.substring(0, pos);\n            const lineStart = before.lastIndexOf('\\n') + 1;\n            return { start: lineStart, text: textarea.value.substring(lineStart, pos) };\n        };\n        const _inCodeFence = (pos) => {\n            const before = textarea.value.substring(0, pos);\n            const fences = (before.match(/^```/gm) || []).length;\n            return fences % 2 === 1;\n        };\n        textarea.addEventListener('keydown', (e) => {\n            const mod = e.ctrlKey || e.metaKey;\n            // Shift+Enter → auto-continue list bullets (plain Enter saves the form,\n            // so list continuation moves to Shift+Enter here too)\n            if (e.key === 'Enter' && e.shiftKey) {\n                const { start, text } = _lineAt(textarea.selectionStart);\n                const match = text.match(/^(\\s*)([-*]|\\d+\\.)\\s/);\n                if (match) {\n                    e.preventDefault();\n                    const indent = match[1];\n                    const bullet = match[2];\n                    if (text.trim() === bullet) {\n                        textarea.setRangeText('', start, textarea.selectionStart, 'end');\n                    } else {\n                        const next = /^\\d+\\./.test(bullet) ? `${parseInt(bullet) + 1}.` : bullet;\n                        _insert(`\\n${indent}${next} `);\n                    }\n                    return;\n                }\n            }\n            if (e.key === '`' && !mod) {\n                const pos = textarea.selectionStart;\n                const before = textarea.value.substring(0, pos);\n                if (before.endsWith('``') && !_inCodeFence(pos - 2)) {\n                    e.preventDefault();\n                    _insert('`\\n\\n```', 2);\n                    return;\n                }\n            }\n            if (e.key === 'Tab' && _inCodeFence(textarea.selectionStart)) {\n                e.preventDefault();\n                if (e.shiftKey) {\n                    const { start, text } = _lineAt(textarea.selectionStart);\n                    const stripped = text.replace(/^ {1,2}/, '');\n                    textarea.setRangeText(stripped, start, start + text.length, 'end');\n                    textarea.selectionStart = textarea.selectionEnd = start + stripped.length;\n                } else {\n                    _insert('  ');\n                }\n                return;\n            }\n            if (mod && e.key === 'b') { e.preventDefault(); _wrapSelection('**'); return; }\n            if (mod && e.key === 'i') { e.preventDefault(); _wrapSelection('*'); return; }\n        });\n        const PAIRS = { '(': ')', '[': ']', '\"': '\"' };\n        textarea.addEventListener('keydown', (e) => {\n            if (e.ctrlKey || e.metaKey || e.altKey) return;\n            const close = PAIRS[e.key];\n            if (!close) return;\n            const start = textarea.selectionStart;\n            const end = textarea.selectionEnd;\n            if (start !== end) {\n                e.preventDefault();\n                const sel = textarea.value.substring(start, end);\n                textarea.setRangeText(e.key + sel + close, start, end, 'end');\n                textarea.selectionStart = start + 1;\n                textarea.selectionEnd = end + 1;\n            } else {\n                e.preventDefault();\n                _insert(e.key + close, 1);\n            }\n        });\n    }\n\n    async onActionViewIncident() {\n        const incident = this.model.get('incident');\n        if (incident?.id) {\n            Modal.showModel(new Incident({ id: incident.id }));\n        }\n    }\n\n    async onActionEditTicket() {\n        const resp = await Modal.modelForm({\n            title: `Edit Ticket #${this.model.get('id')}`,\n            model: this.model,\n            size: 'lg',\n            fields: TicketForms.edit.fields\n        });\n        if (resp) this.render();\n    }\n\n    async onActionRefreshNotes() {\n        await this.chatView.refresh();\n        await this._afterChatRefresh();\n        this.getApp()?.toast?.success('Notes refreshed');\n    }\n\n    async onActionAskAi() {\n        await openAssistantChat(this, 'incident.Ticket');\n    }\n\n    async _showInlineSelect(items, event) {\n        return new Promise((resolve) => {\n            let picked = false;\n            const menu = new ContextMenu({\n                config: {\n                    // Each item needs a unique action — ContextMenu identifies the\n                    // clicked item by data-item-action, and find() returns the FIRST\n                    // match, so reusing one action name maps every click to item[0].\n                    items: items.map((item, i) => ({\n                        label: item.label,\n                        action: `pick-${i}`,\n                        class: item.active ? 'fw-bold' : '',\n                        handler: () => {\n                            picked = true;\n                            this.removeChild(menu);\n                            resolve(item.value);\n                        }\n                    }))\n                }\n            });\n            const origClose = menu.closeDropdown.bind(menu);\n            menu.closeDropdown = () => {\n                origClose();\n                if (!picked) {\n                    this.removeChild(menu);\n                    resolve(null);\n                }\n            };\n            this.addChild(menu);\n            menu.openAt(event.clientX, event.clientY);\n        });\n    }\n\n    async _afterChatRefresh() {\n        // ChatView.refresh() doesn't await each message view's render — its inner\n        // _renderChildren calls messageView.render(false) without await. 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+{"version":3,"file":"TicketPanelView-BGQZ6q2B.js","sources":["../../src/extensions/admin/incidents/ActionCardView.js","../../src/extensions/admin/incidents/TicketPanelView.js"],"sourcesContent":["import View from '@core/View.js';\nimport Modal from '@core/views/feedback/Modal.js';\n\nfunction esc(s) {\n    if (!s) return '';\n    return String(s).replace(/&/g, '&amp;').replace(/</g, '&lt;').replace(/>/g, '&gt;').replace(/\"/g, '&quot;');\n}\n\nconst ALLOWED_REFS = new Set([\n    'incident.RuleSet', 'incident.Incident', 'incident.Event',\n    'incident.Ticket', 'account.GeoLocatedIP'\n]);\n\nconst HANDLER_COLORS = {\n    'incident.rule_approval': { dot: 'accent', label: 'Rule' },\n    'incident.block_confirm': { dot: 'red', label: 'Block' },\n    'incident.rule_update':   { dot: 'green', label: 'Update' },\n    'incident.escalate':      { dot: 'amber', label: 'Escalate' }\n};\n\nclass ActionCardView extends View {\n    constructor(options = {}) {\n        super({\n            className: 'action-card-view',\n            ...options\n        });\n        this.action = options.action;\n        this.noteId = options.noteId;\n        this.ticketStatus = options.ticketStatus;\n    }\n\n    get isResolved() {\n        return !!this.action?.resolved;\n    }\n\n    get isContext() {\n        return this.action?.type === 'context';\n    }\n\n    get isClosed() {\n        return this.ticketStatus === 'closed' || this.ticketStatus === 'resolved';\n    }\n\n    get handlerConfig() {\n        return HANDLER_COLORS[this.action?.handler] || { dot: 'accent', label: 'Action' };\n    }\n\n    onBeforeRender() {\n        const cfg = this.handlerConfig;\n        this.dotClass = cfg.dot;\n\n        if (this.isContext) {\n            this._buildContextTemplate();\n        } else if (this.isResolved) {\n            this._buildResolvedTemplate();\n        } else {\n            this._buildPendingTemplate();\n        }\n    }\n\n    onActionToggleCompact() {\n        const acEl = this.element?.querySelector('.ac.resolved');\n        if (acEl) acEl.classList.toggle('compact');\n    }\n\n    _buildContextTemplate() {\n        const refs = (this.action.references || []).filter(ref => ALLOWED_REFS.has(ref.model));\n        const refItems = refs.map(ref => {\n            const label = esc(ref.label) || `${esc(ref.model.split('.').pop())} #${esc(ref.pk)}`;\n            return `<span class=\"ac-ref\" data-action=\"open-ref\" data-model=\"${esc(ref.model)}\" data-pk=\"${esc(ref.pk)}\"><i class=\"bi bi-box-arrow-up-right\"></i>${label}</span>`;\n        }).join('');\n\n        this.template = `\n            <div class=\"ac ac-context\">\n                <div class=\"ac-top\">\n                    <span class=\"ac-dot context\"></span>\n                    <span class=\"ac-label\">Referenced models</span>\n                </div>\n                <div class=\"ac-detail\">${refItems}</div>\n            </div>\n        `;\n    }\n\n    _buildResolvedTemplate() {\n        const resolution = this.action.resolution || 'approved';\n        const badgeClass = resolution === 'approved' ? 'approved' : 'denied';\n        const badgeText = resolution === 'approved' ? 'Approved' : 'Denied';\n        const target = this.action.context?.target;\n        let refHtml = '';\n        if (target && ALLOWED_REFS.has(target.model)) {\n            const label = esc(this.action.context.label) || `${esc(target.model.split('.').pop())} #${esc(target.pk)}`;\n            refHtml = `<div class=\"ac-detail\"><span class=\"ac-ref\" data-action=\"open-ref\" data-model=\"${esc(target.model)}\" data-pk=\"${esc(target.pk)}\"><i class=\"bi bi-box-arrow-up-right\"></i>${label}</span></div>`;\n        }\n        this.template = `\n            <div class=\"ac resolved compact\">\n                <div class=\"ac-top\" data-action=\"toggle-compact\" title=\"Click to toggle\">\n                    <span class=\"ac-dot ${this.dotClass}\"></span>\n                    <span class=\"ac-label\">${esc(this.action.label) || 'Action'}</span>\n                    <span class=\"ac-badge ${badgeClass}\">${badgeText}</span>\n                    <i class=\"bi bi-chevron-down ac-chevron\"></i>\n                </div>\n                ${refHtml}\n            </div>\n        `;\n    }\n\n    _buildPendingTemplate() {\n        const target = this.action.context?.target;\n        let refHtml = '';\n        if (target && ALLOWED_REFS.has(target.model)) {\n            const label = esc(this.action.context.label) || `${esc(target.model.split('.').pop())} #${esc(target.pk)}`;\n            refHtml = `<br><span class=\"ac-ref\" data-action=\"open-ref\" data-model=\"${esc(target.model)}\" data-pk=\"${esc(target.pk)}\"><i class=\"bi bi-box-arrow-up-right\"></i>${label}</span>`;\n        }\n        const detail = esc(this.action.context?.detail);\n        const disabledAttr = this.isClosed ? ' disabled' : '';\n        this.template = `\n            <div class=\"ac\">\n                <div class=\"ac-top\">\n                    <span class=\"ac-dot ${this.dotClass}\"></span>\n                    <span class=\"ac-label\">${esc(this.action.label) || 'Action'}</span>\n                </div>\n                <div class=\"ac-detail\">${detail}${refHtml}</div>\n                <div class=\"ac-foot\">\n                    <button class=\"btn-approve\" data-action=\"approve\"${disabledAttr}>Approve</button>\n                    <button class=\"btn-deny\" data-action=\"deny\"${disabledAttr}>Deny</button>\n                </div>\n            </div>\n        `;\n    }\n\n    async onActionOpenRef(_event, el) {\n        const modelRef = el.dataset.model;\n        const pk = el.dataset.pk;\n        if (!ALLOWED_REFS.has(modelRef) || !/^\\d+$/.test(pk)) return;\n        const app = this.getApp();\n        const ModelClass = app?.getModelByRef(modelRef);\n        if (ModelClass?.VIEW_CLASS) {\n            Modal.showModel(new ModelClass({ id: pk }));\n        }\n    }\n\n    onActionApprove() {\n        this.emit('action:respond', { noteId: this.noteId, action: 'approve', handler: this.action.handler, context: this.action.context });\n    }\n\n    onActionDeny() {\n        this.emit('action:respond', { noteId: this.noteId, action: 'deny', handler: this.action.handler, context: this.action.context });\n    }\n}\n\nexport { HANDLER_COLORS };\nexport default ActionCardView;\n","import View from '@core/View.js';\nimport ChatView from '@core/views/chat/ChatView.js';\nimport ContextMenu from '@core/views/feedback/ContextMenu.js';\nimport Modal from '@core/views/feedback/Modal.js';\nimport { Ticket, TicketForms, TicketCategories } from '@ext/admin/models/Tickets.js';\nimport { Incident } from '@ext/admin/models/Incident.js';\nimport { GroupList } from '@core/models/Group.js';\nimport { UserList } from '@core/models/User.js';\nimport TicketNoteAdapter from './adapters/TicketNoteAdapter.js';\nimport ActionCardView from './ActionCardView.js';\nimport { openAssistantChat } from '../assistant/AssistantContextChat.js';\nimport rest from '@core/Rest.js';\n\n\nconst STATUS_OPTIONS = ['new', 'open', 'in_progress', 'pending', 'resolved', 'qa', 'closed', 'ignored'];\nconst STATUS_PILL = {\n    new:         'pill-new',\n    open:        'pill-open',\n    in_progress: 'pill-prog',\n    pending:     'pill-prog',\n    resolved:    'pill-resolved',\n    qa:          'pill-open',\n    closed:      'pill-closed',\n    ignored:     'pill-closed'\n};\nconst PRIORITY_OPTIONS = [\n    { value: 10, label: 'P10 — Critical' },\n    { value: 9,  label: 'P9 — Severe' },\n    { value: 8,  label: 'P8 — High' },\n    { value: 7,  label: 'P7 — Elevated' },\n    { value: 5,  label: 'P5 — Normal' },\n    { value: 3,  label: 'P3 — Low' },\n    { value: 1,  label: 'P1 — Info' }\n];\n\nclass TicketPanelView extends View {\n    constructor(options = {}) {\n        super({\n            className: 'ticket-panel-view',\n            ...options\n        });\n        this.model = options.model || new Ticket(options.data || {});\n    }\n\n    onBeforeRender() {\n        const status = this.model.get('status') || 'new';\n        this.statusPill = STATUS_PILL[status] || 'pill-closed';\n        this.statusLabel = (status || '').replace(/_/g, ' ');\n        this.priorityLabel = `P${this.model.get('priority') || 5}`;\n        this.assigneeName = this.model.get('assignee.display_name') || this.model.get('assignee') || 'Unassigned';\n        this.categoryLabel = this.model.get('category') || 'ticket';\n        this.groupName = this.model.get('group.name') || this.model.get('group') || 'None';\n        this.hasDescription = !!this.model.get('description');\n        this.hasIncident = !!(this.model.get('incident') && typeof this.model.get('incident') === 'object' && this.model.get('incident').id);\n        this.priorityColor = (this.model.get('priority') || 5) >= 7 ? 'var(--bs-danger)' : 'var(--bs-secondary-color)';\n\n        this.template = `\n            <style>\n                .ticket-panel-view { height: 100%; display: flex; flex-direction: column; }\n                .tp-header { padding: 10px 16px 6px; border-bottom: 1px solid var(--bs-border-color-translucent); flex-shrink: 0; }\n                .tp-title-row { display: flex; align-items: flex-start; gap: 6px; }\n                .tp-title { font-size: 0.88rem; font-weight: 600; color: var(--bs-emphasis-color); line-height: 1.3; flex: 1; min-width: 0; cursor: ${this.hasDescription ? 'pointer' : 'default'}; transition: color 0.12s; }\n                ${this.hasDescription ? '.tp-title:hover { color: var(--bs-primary); }' : ''}\n                .tp-title i { font-size: 0.6rem; vertical-align: middle; margin-left: 3px; opacity: 0; transition: opacity 0.12s; }\n                .tp-title:hover i { opacity: 0.6; }\n                .tp-btns { display: flex; gap: 2px; align-items: center; flex-shrink: 0; }\n                .tp-btn { width: 28px; height: 28px; display: flex; align-items: center; justify-content: center; border: none; background: none; color: var(--bs-secondary-color); border-radius: 6px; cursor: pointer; font-size: 0.85rem; transition: all 0.12s; }\n                .tp-btn:hover { background: var(--bs-tertiary-bg); color: var(--bs-body-color); }\n                .tp-sub { display: flex; align-items: center; gap: 6px; margin-top: 3px; }\n                .tp-id { font-family: var(--bs-font-monospace); font-size: 0.7rem; color: var(--bs-secondary-color); }\n                .tp-pill { display: inline-block; padding: 1px 7px; border-radius: 10px; font-size: 0.66rem; font-weight: 500; cursor: pointer; transition: filter 0.12s; }\n                .tp-pill:hover { filter: brightness(0.9); }\n                .tp-pill-new { background: rgba(var(--bs-info-rgb), 0.1); color: var(--bs-info); }\n                .tp-pill-open { background: rgba(var(--bs-success-rgb), 0.1); color: var(--bs-success); }\n                .tp-pill-prog { background: rgba(var(--bs-warning-rgb), 0.1); color: var(--bs-warning); }\n                .tp-pill-closed { background: var(--bs-secondary-bg); color: var(--bs-secondary-color); }\n                .tp-pill-resolved { background: rgba(var(--bs-success-rgb), 0.1); color: var(--bs-success); }\n                .tp-time { font-size: 0.66rem; color: var(--bs-secondary-color); }\n                .tp-desc-chip { display: inline-flex; align-items: center; gap: 4px; font-size: 0.7rem; color: var(--bs-primary); cursor: pointer; padding: 2px 8px; border-radius: 5px; background: rgba(var(--bs-primary-rgb), 0.08); transition: all 0.12s; }\n                .tp-desc-chip:hover { background: rgba(var(--bs-primary-rgb), 0.16); }\n                .tp-desc-chip i { font-size: 0.7rem; }\n                .tp-meta { display: flex; align-items: center; gap: 3px; margin-top: 5px; }\n                .tp-fields { display: inline-flex; align-items: center; gap: 2px; flex-wrap: wrap; }\n                .tp-field { display: inline-flex; align-items: center; gap: 4px; font-size: 0.72rem; color: var(--bs-secondary-color); padding: 2px 7px; border-radius: 5px; cursor: pointer; transition: all 0.12s; border: 1px solid transparent; }\n                .tp-field:hover { background: var(--bs-tertiary-bg); border-color: var(--bs-border-color); color: var(--bs-body-color); }\n                .tp-field i { font-size: 0.68rem; }\n                .tp-field .caret { font-size: 0.55rem; opacity: 0; transition: opacity 0.12s; margin-left: -1px; }\n                .tp-field:hover .caret { opacity: 0.6; }\n                .tp-sep { color: var(--bs-secondary-color); font-size: 0.6rem; margin: 0 1px; user-select: none; }\n\n                .tp-linked { display: flex; align-items: center; gap: 6px; padding: 7px 16px; border-bottom: 1px solid var(--bs-border-color-translucent); font-size: 0.75rem; color: var(--bs-secondary-color); flex-shrink: 0; }\n                .tp-linked i { color: var(--bs-warning); font-size: 0.72rem; }\n                .tp-linked a { color: var(--bs-primary); text-decoration: none; font-weight: 500; }\n                .tp-linked a:hover { text-decoration: underline; }\n                .tp-linked .lpill { font-size: 0.62rem; padding: 0 5px; border-radius: 3px; background: rgba(var(--bs-warning-rgb), 0.1); color: var(--bs-warning); font-weight: 500; }\n\n                .tp-conv { flex: 1; overflow-y: auto; min-height: 0; }\n                .tp-conv .chat-container { border: none; border-radius: 0; }\n                .tp-conv .chat-messages { padding: 6px 0; }\n                .tp-conv .chat-input-wrapper { display: none; }\n                .tp-conv .message-item { position: relative; }\n                .tp-conv .tp-edit-btn { position: absolute; top: 8px; right: 8px; width: 24px; height: 24px; display: none; align-items: center; justify-content: center; border: none; background: var(--bs-tertiary-bg); color: var(--bs-secondary-color); border-radius: 5px; cursor: pointer; font-size: 0.72rem; transition: all 0.12s; }\n                .tp-conv .tp-edit-btn:hover { background: var(--bs-secondary-bg); color: var(--bs-body-color); }\n                .tp-conv .message-item:hover .tp-edit-btn { display: flex; }\n                .tp-conv .message-text { white-space: normal; }\n                .tp-conv .message-text p { margin-bottom: 6px; }\n                .tp-conv .message-text p:last-child { margin-bottom: 0; }\n                .tp-conv .message-text h1,\n                .tp-conv .message-text h2,\n                .tp-conv .message-text h3,\n                .tp-conv .message-text h4,\n                .tp-conv .message-text h5,\n                .tp-conv .message-text h6 { font-weight: 600; margin-top: 10px; margin-bottom: 4px; line-height: 1.3; }\n                .tp-conv .message-text h1 { font-size: 1.05rem; }\n                .tp-conv .message-text h2 { font-size: 1rem; }\n                .tp-conv .message-text h3 { font-size: 0.95rem; }\n                .tp-conv .message-text h4,\n                .tp-conv .message-text h5,\n                .tp-conv .message-text h6 { font-size: 0.88rem; }\n                .tp-conv .message-text h1:first-child,\n                .tp-conv .message-text h2:first-child,\n                .tp-conv .message-text h3:first-child { margin-top: 0; }\n                .tp-conv .message-text hr { margin: 4px 0; opacity: 0.15; }\n                .tp-conv .message-text ul,\n                .tp-conv .message-text ol { padding-left: 20px; margin-top: 2px; margin-bottom: 6px; }\n                .tp-conv .message-text li { margin-bottom: 2px; }\n                .tp-conv .message-text pre { background: var(--bs-tertiary-bg); border-radius: 6px; padding: 10px 14px; margin: 8px 0; font-size: 0.8rem; overflow-x: auto; }\n                .tp-conv .message-text code { font-size: 0.85em; padding: 1px 5px; background: var(--bs-tertiary-bg); border-radius: 4px; }\n                .tp-conv .message-text pre code { padding: 0; background: none; }\n                .tp-conv .message-text table { width: 100%; margin: 8px 0; border-collapse: collapse; font-size: 0.82rem; }\n                .tp-conv .message-text th,\n                .tp-conv .message-text td { padding: 5px 8px; border: 1px solid var(--bs-border-color); text-align: left; }\n                .tp-conv .message-text th { background: var(--bs-tertiary-bg); font-weight: 600; }\n                .tp-conv .message-text blockquote { margin: 6px 0; padding: 4px 12px; border-left: 3px solid var(--bs-border-color); color: var(--bs-secondary-color); }\n\n                .tp-action-area { padding: 0; }\n\n                .tp-input { border-top: 1px solid var(--bs-border-color-translucent); padding: 10px 16px; flex-shrink: 0; }\n                .tp-input-wrap { display: flex; align-items: flex-end; gap: 8px; }\n                .tp-input textarea { flex: 1; font-size: 0.8rem; border: 1px solid var(--bs-border-color); border-radius: 8px; padding: 7px 10px; resize: none; background: var(--bs-body-bg); color: var(--bs-body-color); outline: none; transition: border-color 0.15s; font-family: inherit; max-height: 160px; overflow-y: auto; }\n                .tp-input textarea:focus { border-color: var(--bs-primary); }\n                .tp-input textarea::placeholder { color: var(--bs-secondary-color); }\n                .tp-send-btn { width: 32px; height: 32px; border-radius: 8px; border: none; background: var(--bs-primary); color: #fff; display: flex; align-items: center; justify-content: center; cursor: pointer; flex-shrink: 0; font-size: 0.85rem; transition: filter 0.12s; }\n                .tp-send-btn:hover { filter: brightness(1.1); }\n                .tp-input-hint { display: flex; align-items: center; gap: 4px; margin-top: 4px; font-size: 0.7rem; color: var(--bs-secondary-color); }\n                .tp-input-hint i { font-size: 0.75rem; }\n                .tp-input.tp-dragover { background: rgba(var(--bs-primary-rgb), 0.04); }\n                .tp-input.tp-dragover textarea { border-color: var(--bs-primary); border-style: dashed; }\n                .tp-attachments { display: flex; flex-wrap: wrap; gap: 4px; padding: 4px 0; }\n                .tp-attach-chip { display: inline-flex; align-items: center; gap: 4px; padding: 2px 8px; background: var(--bs-tertiary-bg); border: 1px solid var(--bs-border-color); border-radius: 6px; font-size: 0.72rem; color: var(--bs-body-color); }\n                .tp-attach-chip i { font-size: 0.68rem; }\n                .tp-attach-chip .remove { cursor: pointer; color: var(--bs-secondary-color); margin-left: 2px; }\n                .tp-attach-chip .remove:hover { color: var(--bs-danger); }\n                .tp-attach-chip.uploading { opacity: 0.6; }\n                .tp-conv .message-content.tp-collapsed { max-height: var(--tp-collapse-h, 52px); overflow: hidden; position: relative; -webkit-mask-image: linear-gradient(to bottom, black 60%, transparent 100%); mask-image: linear-gradient(to bottom, black 60%, transparent 100%); }\n                .tp-conv .message-item:has(.tp-show-more) { flex-wrap: wrap; }\n                .tp-show-more { background: none; border: none; padding: 2px 0; margin: -2px 0 0 48px; font-size: 0.7rem; color: var(--bs-secondary-color); cursor: pointer; text-align: left; width: calc(100% - 48px); }\n                .tp-show-more:hover { color: var(--bs-body-color); }\n            </style>\n\n            <div class=\"tp-header\">\n                <div class=\"tp-title-row\">\n                    <div class=\"tp-title\" ${this.hasDescription ? 'data-action=\"show-description\"' : ''} ${this.hasDescription ? 'title=\"View full description\"' : ''}>\n                        {{model.title}}${this.hasDescription ? ' <i class=\"bi bi-arrow-up-right-square\"></i>' : ''}\n                    </div>\n                    <div class=\"tp-btns\">\n                        <div data-container=\"panel-menu\"></div>\n                    </div>\n                </div>\n                <div class=\"tp-sub\">\n                    <span class=\"tp-id\">#{{model.id}}</span>\n                    <span class=\"tp-pill tp-${this.statusPill}\" data-action=\"change-status\" title=\"Change status\">{{statusLabel}} <i class=\"bi bi-chevron-down\" style=\"font-size:0.5rem;\"></i></span>\n                    <span class=\"tp-time\"><i class=\"bi bi-clock\"></i> {{model.created|relative}}</span>\n                    <span class=\"tp-desc-chip\" data-action=\"show-description\" title=\"${this.hasDescription ? 'View / edit description' : 'Add description'}\"><i class=\"bi bi-file-text\"></i> ${this.hasDescription ? 'Description' : 'Add description'}</span>\n                </div>\n                <div class=\"tp-meta\">\n                    <div class=\"tp-fields\">\n                        <span class=\"tp-field\" data-action=\"change-priority\" title=\"Change priority\">\n                            <i class=\"bi bi-flag-fill\" style=\"color:${this.priorityColor};\"></i>{{priorityLabel}}\n                            <i class=\"bi bi-chevron-down caret\"></i>\n                        </span>\n                        <span class=\"tp-sep\">&middot;</span>\n                        <span class=\"tp-field\" data-action=\"change-assignee\" title=\"Assign\">\n                            <i class=\"bi bi-person\"></i>{{assigneeName}}\n                            <i class=\"bi bi-chevron-down caret\"></i>\n                        </span>\n                        <span class=\"tp-sep\">&middot;</span>\n                        <span class=\"tp-field\" data-action=\"change-category\" title=\"Change category\">\n                            <i class=\"bi bi-tag\"></i>{{categoryLabel}}\n                            <i class=\"bi bi-chevron-down caret\"></i>\n                        </span>\n                        <span class=\"tp-sep\">&middot;</span>\n                        <span class=\"tp-field\" data-action=\"change-group\" title=\"Change group\">\n                            <i class=\"bi bi-people\"></i>{{groupName}}\n                            <i class=\"bi bi-chevron-down caret\"></i>\n                        </span>\n                    </div>\n                </div>\n            </div>\n\n            {{#hasIncident|bool}}\n            <div class=\"tp-linked\">\n                <i class=\"bi bi-exclamation-triangle-fill\"></i>\n                <a href=\"#\" data-action=\"view-incident\">Incident #{{model.incident.id}}</a>\n                {{#model.incident.status}}<span class=\"lpill\">{{model.incident.status}}</span>{{/model.incident.status}}\n                {{#model.incident.event_count}}<span>&middot; {{model.incident.event_count}} events</span>{{/model.incident.event_count}}\n            </div>\n            {{/hasIncident|bool}}\n\n            <div class=\"tp-conv\">\n                <div data-container=\"chat-area\"></div>\n            </div>\n\n            <div class=\"tp-input\" data-ref=\"drop-zone\">\n                <div class=\"tp-attachments\" data-ref=\"attachments\"></div>\n                <div class=\"tp-input-wrap\">\n                    <textarea rows=\"2\" placeholder=\"Add a note...\" data-ref=\"note-textarea\"></textarea>\n                    <button class=\"tp-send-btn\" data-action=\"send-note\" title=\"Send\"><i class=\"bi bi-arrow-up\"></i></button>\n                </div>\n                <div class=\"tp-input-hint\">\n                    <i class=\"bi bi-paperclip\"></i> Drag &amp; drop files to attach\n                </div>\n            </div>\n        `;\n    }\n\n    async onInit() {\n        this.adapter = new TicketNoteAdapter(this.model.get('id'));\n\n        this.chatView = new ChatView({\n            containerId: 'chat-area',\n            adapter: this.adapter,\n            theme: 'compact',\n            currentUserId: this._getCurrentUserId(),\n            showInput: false\n        });\n        this.addChild(this.chatView);\n\n        const menu = new ContextMenu({\n            containerId: 'panel-menu',\n            className: 'context-menu-view header-menu-absolute',\n            context: this.model,\n            config: {\n                icon: 'bi-three-dots',\n                btnClass: 'tp-btn',\n                items: [\n                    { label: 'Ask AI', action: 'ask-ai', icon: 'bi-robot' },\n                    { type: 'divider' },\n                    { label: 'Edit Ticket', action: 'edit-ticket', icon: 'bi-pencil' },\n                    { label: 'Refresh Notes', action: 'refresh-notes', icon: 'bi-arrow-clockwise' },\n                    { type: 'divider' },\n                    { label: 'Close Window', action: 'close', icon: 'bi-x-lg' }\n                ]\n            }\n        });\n        this.addChild(menu);\n    }\n\n    async onAfterRender() {\n        this._setupTextarea();\n        this._setupDragDrop();\n        // Wait one microtask so child message-view DOM is settled before we\n        // place inline action cards and edit buttons.\n        await new Promise(r => setTimeout(r, 0));\n        await this._loadActionCards();\n        this._addEditButtons();\n        this._setupCollapsible();\n    }\n\n    async _loadActionCards() {\n        this._cleanupActionCards();\n\n        const messages = this.chatView.messages || [];\n        if (!messages.length) return;\n\n        for (const msg of messages) {\n            if (!msg.action || typeof msg.action !== 'object') continue;\n\n            const msgView = this.chatView.messageViews.get(msg.id);\n            if (!msgView?.element) continue;\n\n            const card = new ActionCardView({\n                action: msg.action,\n                noteId: msg.id,\n                ticketStatus: this.model.get('status')\n            });\n            // Pending approvals get the respond handler\n            if (msg.action.type !== 'context' && !msg.action.resolved) {\n                card.on('action:respond', (data) => this._handleActionResponse(data));\n            }\n            this.addChild(card);\n            await card.render();\n            msgView.element.after(card.element);\n        }\n    }\n\n    _cleanupActionCards() {\n        for (const id in this.children) {\n            const child = this.children[id];\n            if (child instanceof ActionCardView) {\n                this.removeChild(child);\n            }\n        }\n    }\n\n    async _handleActionResponse(data) {\n        const actionNote = { action: { handler: data.handler, context: data.context } };\n        const app = this.getApp();\n        app?.showLoading();\n        try {\n            await this.adapter.addActionResponse(actionNote, data.action);\n            await this.model.fetch();\n            await this.chatView.refresh();\n            this.render();\n        } finally {\n            app?.hideLoading();\n        }\n    }\n\n    _getCurrentUserId() {\n        const app = this.getApp();\n        return app?.activeUser?.id || app?.getActiveUser?.()?.id || null;\n    }\n\n    // ── Actions ──\n\n    onActionClose() {\n        this.emit('panel:close');\n    }\n\n    async onActionSendNote() {\n        const textarea = this.element?.querySelector('[data-ref=\"note-textarea\"]');\n        const text = textarea?.value?.trim();\n        const files = this._stagedFiles || [];\n        if (!text && !files.length) return;\n        textarea.value = '';\n        textarea.style.height = '';\n        this._stagedFiles = [];\n        this._renderAttachments();\n        await this.adapter.addNote({ text: text || '', files });\n        await this.chatView.refresh();\n        await this._afterChatRefresh();\n    }\n\n    _setupTextarea() {\n        const textarea = this.element?.querySelector('[data-ref=\"note-textarea\"]');\n        if (!textarea) return;\n\n        const _insert = (text, cursorOffset = text.length) => {\n            const start = textarea.selectionStart;\n            const end = textarea.selectionEnd;\n            textarea.setRangeText(text, start, end, 'end');\n            textarea.selectionStart = textarea.selectionEnd = start + cursorOffset;\n            textarea.dispatchEvent(new Event('input'));\n            textarea.scrollTop = textarea.scrollHeight;\n        };\n\n        const _wrapSelection = (wrapper) => {\n            const start = textarea.selectionStart;\n            const end = textarea.selectionEnd;\n            const sel = textarea.value.substring(start, end);\n            if (sel.startsWith(wrapper) && sel.endsWith(wrapper)) {\n                textarea.setRangeText(sel.slice(wrapper.length, -wrapper.length), start, end, 'end');\n                textarea.selectionStart = start;\n                textarea.selectionEnd = end - wrapper.length * 2;\n            } else {\n                textarea.setRangeText(wrapper + sel + wrapper, start, end, 'end');\n                textarea.selectionStart = start + wrapper.length;\n                textarea.selectionEnd = end + wrapper.length;\n            }\n        };\n\n        const _lineAt = (pos) => {\n            const before = textarea.value.substring(0, pos);\n            const lineStart = before.lastIndexOf('\\n') + 1;\n            return { start: lineStart, text: textarea.value.substring(lineStart, pos) };\n        };\n\n        const _inCodeFence = (pos) => {\n            const before = textarea.value.substring(0, pos);\n            const fences = (before.match(/^```/gm) || []).length;\n            return fences % 2 === 1;\n        };\n\n        textarea.addEventListener('keydown', (e) => {\n            const mod = e.ctrlKey || e.metaKey;\n\n            // Enter → submit (unless Shift held)\n            if (e.key === 'Enter' && !e.shiftKey && !mod) {\n                e.preventDefault();\n                this.onActionSendNote();\n                return;\n            }\n\n            // Shift+Enter → auto-continue list bullets\n            if (e.key === 'Enter' && e.shiftKey) {\n                const { start, text } = _lineAt(textarea.selectionStart);\n                const match = text.match(/^(\\s*)([-*]|\\d+\\.)\\s/);\n                if (match) {\n                    e.preventDefault();\n                    const indent = match[1];\n                    const bullet = match[2];\n                    if (text.trim() === bullet) {\n                        textarea.setRangeText('', start, textarea.selectionStart, 'end');\n                    } else {\n                        const next = /^\\d+\\./.test(bullet) ? `${parseInt(bullet) + 1}.` : bullet;\n                        _insert(`\\n${indent}${next} `);\n                    }\n                    return;\n                }\n            }\n\n            // ``` auto-close: after typing third backtick, insert fence pair\n            if (e.key === '`' && !mod) {\n                const pos = textarea.selectionStart;\n                const before = textarea.value.substring(0, pos);\n                if (before.endsWith('``') && !_inCodeFence(pos - 2)) {\n                    e.preventDefault();\n                    _insert('`\\n\\n```', 2);\n                    return;\n                }\n            }\n\n            // Tab indent/dedent inside code fences\n            if (e.key === 'Tab' && _inCodeFence(textarea.selectionStart)) {\n                e.preventDefault();\n                if (e.shiftKey) {\n                    const { start, text } = _lineAt(textarea.selectionStart);\n                    const stripped = text.replace(/^ {1,2}/, '');\n                    textarea.setRangeText(stripped, start, start + text.length, 'end');\n                    textarea.selectionStart = textarea.selectionEnd = start + stripped.length;\n                } else {\n                    _insert('  ');\n                }\n                return;\n            }\n\n            // Ctrl/Cmd+B → bold\n            if (mod && e.key === 'b') {\n                e.preventDefault();\n                _wrapSelection('**');\n                return;\n            }\n\n            // Ctrl/Cmd+I → italic\n            if (mod && e.key === 'i') {\n                e.preventDefault();\n                _wrapSelection('*');\n                return;\n            }\n        });\n\n        // Auto-close pairs: ( [ \"\n        const PAIRS = { '(': ')', '[': ']', '\"': '\"' };\n        textarea.addEventListener('keydown', (e) => {\n            if (e.ctrlKey || e.metaKey || e.altKey) return;\n            const close = PAIRS[e.key];\n            if (!close) return;\n            const start = textarea.selectionStart;\n            const end = textarea.selectionEnd;\n            if (start !== end) {\n                e.preventDefault();\n                const sel = textarea.value.substring(start, end);\n                textarea.setRangeText(e.key + sel + close, start, end, 'end');\n                textarea.selectionStart = start + 1;\n                textarea.selectionEnd = end + 1;\n            } else {\n                e.preventDefault();\n                _insert(e.key + close, 1);\n            }\n        });\n\n        textarea.addEventListener('input', () => {\n            textarea.style.height = '';\n            textarea.style.height = Math.min(textarea.scrollHeight, 160) + 'px';\n        });\n    }\n\n    _setupDragDrop() {\n        const zone = this.element?.querySelector('[data-ref=\"drop-zone\"]');\n        if (!zone) return;\n        this._stagedFiles = this._stagedFiles || [];\n        let counter = 0;\n        zone.addEventListener('dragenter', (e) => { e.preventDefault(); counter++; zone.classList.add('tp-dragover'); });\n        zone.addEventListener('dragleave', () => { counter--; if (counter <= 0) { counter = 0; zone.classList.remove('tp-dragover'); } });\n        zone.addEventListener('dragover', (e) => e.preventDefault());\n        zone.addEventListener('drop', async (e) => {\n            e.preventDefault();\n            counter = 0;\n            zone.classList.remove('tp-dragover');\n            const files = Array.from(e.dataTransfer?.files || []);\n            if (!files.length) return;\n            const { File: FileModel } = await import('@core/models/Files.js');\n            for (const file of files) {\n                const chipId = Date.now() + Math.random();\n                this._addAttachChip(chipId, file.name, true);\n                try {\n                    const fileModel = new FileModel();\n                    await fileModel.upload({ file, showToast: false });\n                    this._stagedFiles.push(fileModel);\n                    this._updateAttachChip(chipId, fileModel.get('name') || file.name, fileModel);\n                } catch (err) {\n                    console.error('File upload failed:', err);\n                    this._removeAttachChip(chipId);\n                    this.getApp()?.toast?.error?.('Upload failed: ' + file.name);\n                }\n            }\n        });\n    }\n\n    _addAttachChip(id, name, uploading) {\n        const container = this.element?.querySelector('[data-ref=\"attachments\"]');\n        if (!container) return;\n        const chip = document.createElement('span');\n        chip.className = 'tp-attach-chip' + (uploading ? ' uploading' : '');\n        chip.dataset.chipId = id;\n        chip.innerHTML = `<i class=\"bi bi-paperclip\"></i>${this._escapeHtml(name)}` +\n            (uploading ? '' : '<span class=\"remove\" data-remove=\"1\"><i class=\"bi bi-x\"></i></span>');\n        if (!uploading) {\n            chip.querySelector('.remove').addEventListener('click', () => {\n                this._removeAttachChip(id);\n            });\n        }\n        container.appendChild(chip);\n    }\n\n    _updateAttachChip(id, name, fileModel) {\n        const chip = this.element?.querySelector(`[data-chip-id=\"${id}\"]`);\n        if (!chip) return;\n        chip.classList.remove('uploading');\n        chip.innerHTML = `<i class=\"bi bi-paperclip\"></i>${this._escapeHtml(name)}<span class=\"remove\" data-remove=\"1\"><i class=\"bi bi-x\"></i></span>`;\n        chip.querySelector('.remove').addEventListener('click', () => {\n            this._stagedFiles = (this._stagedFiles || []).filter(f => f !== fileModel);\n            chip.remove();\n        });\n    }\n\n    _removeAttachChip(id) {\n        const chip = this.element?.querySelector(`[data-chip-id=\"${id}\"]`);\n        if (chip) chip.remove();\n    }\n\n    _renderAttachments() {\n        const container = this.element?.querySelector('[data-ref=\"attachments\"]');\n        if (container) container.innerHTML = '';\n    }\n\n    _escapeHtml(str) {\n        const div = document.createElement('div');\n        div.textContent = str;\n        return div.innerHTML;\n    }\n\n    _addEditButtons() {\n        const userId = this._getCurrentUserId();\n        if (!userId || !this.chatView?.messageViews) return;\n        const msgById = new Map((this.chatView.messages || []).map(m => [m.id, m]));\n        this.chatView.messageViews.forEach((view, msgId) => {\n            const msg = msgById.get(msgId);\n            const item = view?.element?.querySelector('.message-item');\n            if (!item) return;\n            item.querySelectorAll('.tp-edit-btn').forEach(b => b.remove());\n            if (!msg || msg.author?.id !== userId) return;\n            const btn = document.createElement('button');\n            btn.className = 'tp-edit-btn';\n            btn.title = 'Edit note';\n            btn.innerHTML = '<i class=\"bi bi-pencil\"></i>';\n            btn.addEventListener('click', (e) => { e.stopPropagation(); this._editNote(msg); });\n            item.appendChild(btn);\n        });\n    }\n\n    _setupCollapsible() {\n        const container = this.element?.querySelector('[data-container=\"chat-area\"]');\n        if (!container) return;\n        container.querySelectorAll('.tp-show-more').forEach(b => b.remove());\n        container.querySelectorAll('.tp-collapsed').forEach(el => el.classList.remove('tp-collapsed'));\n        setTimeout(() => {\n            const MAX = 52;\n            container.querySelectorAll('.message-content').forEach(body => {\n                if (body.scrollHeight <= MAX) return;\n                body.classList.add('tp-collapsed');\n                body.style.setProperty('--tp-collapse-h', MAX + 'px');\n                const btn = document.createElement('button');\n                btn.className = 'tp-show-more';\n                btn.textContent = 'Show more';\n                btn.addEventListener('click', () => {\n                    const collapsed = body.classList.toggle('tp-collapsed');\n                    btn.textContent = collapsed ? 'Show more' : 'Show less';\n                });\n                body.after(btn);\n            });\n        }, 150);\n    }\n\n    async _editNote(msg) {\n        const metaJson = Object.keys(msg._metadata || {}).length\n            ? JSON.stringify(msg._metadata, null, 2) : '';\n        const data = await Modal.form({\n            title: 'Edit Note',\n            icon: 'bi-pencil',\n            size: 'lg',\n            fields: [{\n                type: 'tabset',\n                tabs: [\n                    {\n                        label: 'Note',\n                        fields: [{\n                            name: 'note', type: 'textarea', label: 'Note',\n                            required: true, cols: 12, rows: 8,\n                            value: msg._rawContent || msg.content\n                        }]\n                    },\n                    {\n                        label: 'Metadata',\n                        fields: [{\n                            name: 'metadata_json', type: 'json', label: 'Metadata (JSON)',\n                            cols: 12, rows: 10,\n                            value: metaJson,\n                            help: 'Action metadata — e.g. { \"action\": { \"handler\": \"incident.rule_approval\", \"label\": \"...\", \"context\": { ... } } }'\n                        }]\n                    }\n                ]\n            }]\n        });\n        if (!data) return;\n        const { TicketNote } = await import('@ext/admin/models/Tickets.js');\n        const note = new TicketNote({ id: msg.id });\n        const payload = { note: data.note };\n        if (data.metadata_json) {\n            payload.metadata = typeof data.metadata_json === 'string'\n                ? JSON.parse(data.metadata_json) : data.metadata_json;\n        }\n        await note.save(payload);\n        await this.chatView.refresh();\n        await this._afterChatRefresh();\n    }\n\n    async _saveAndSync(patch) {\n        // Some endpoints don't echo the updated record on PUT — Model.save() only\n        // merges response.data.data into local state. Re-fetch so the panel and\n        // the shared list collection both see the new values. Also refresh notes\n        // since the backend may create a status_change note as a side effect.\n        await this.model.save(patch);\n        await this.model.fetch();\n        if (this.chatView) {\n            await this.chatView.refresh();\n            await this._afterChatRefresh();\n        }\n    }\n\n    async onActionChangeStatus(event) {\n        const items = STATUS_OPTIONS.map(s => ({\n            label: s.replace(/_/g, ' '),\n            value: s,\n            active: s === this.model.get('status')\n        }));\n        const result = await this._showInlineSelect(items, event);\n        if (!result) return;\n        await this._saveAndSync({ status: result });\n        this.render();\n    }\n\n    async onActionChangePriority(event) {\n        const items = PRIORITY_OPTIONS.map(p => ({\n            label: p.label,\n            value: p.value,\n            active: p.value === this.model.get('priority')\n        }));\n        const result = await this._showInlineSelect(items, event);\n        if (!result) return;\n        await this._saveAndSync({ priority: parseInt(result) });\n        this.render();\n    }\n\n    async onActionChangeAssignee() {\n        const data = await Modal.form({\n            title: 'Assign User',\n            icon: 'bi-person-plus',\n            size: 'sm',\n            fields: [{\n                name: 'assignee', type: 'collection', label: 'User',\n                Collection: UserList, labelField: 'display_name', valueField: 'id',\n                required: true, cols: 12,\n                value: this.model.get('assignee')\n            }]\n        });\n        if (!data) return;\n        await this._saveAndSync({ assignee: data.assignee });\n        this.render();\n    }\n\n    async onActionChangeCategory(event) {\n        const items = Object.entries(TicketCategories).map(([key, label]) => ({\n            label,\n            value: key,\n            active: key === this.model.get('category')\n        }));\n        const result = await this._showInlineSelect(items, event);\n        if (!result) return;\n        await this._saveAndSync({ category: result });\n        this.render();\n    }\n\n    async onActionChangeGroup() {\n        const data = await Modal.form({\n            title: 'Change Group',\n            icon: 'bi-people',\n            size: 'sm',\n            fields: [{\n                name: 'group', type: 'collection', label: 'Group',\n                Collection: GroupList, labelField: 'name', valueField: 'id',\n                required: false, cols: 12,\n                value: this.model.get('group')\n            }]\n        });\n        if (!data) return;\n        await this._saveAndSync({ group: data.group });\n        this.render();\n    }\n\n    async onActionShowDescription() {\n        const raw = this.model.get('description') || '';\n        if (!raw) {\n            // No description yet → jump straight to edit\n            return this._editDescription();\n        }\n        let rendered = false;\n        let html = '';\n        try {\n            const resp = await rest.post('/api/docit/render', { markdown: raw });\n            html = resp?.data?.data?.html || resp?.data?.html || '';\n            rendered = !!html;\n        } catch (_e) { /* fallback to escaped text */ }\n        if (!rendered) {\n            const div = document.createElement('div');\n            div.textContent = raw;\n            html = `<pre style=\"white-space:pre-wrap;\">${div.innerHTML}</pre>`;\n        }\n        const choice = await Modal.dialog({\n            title: `Ticket #${this.model.get('id')} — Description`,\n            body: `<div style=\"font-size:0.85rem; line-height:1.65;\">${html}</div>`,\n            size: 'lg',\n            buttons: [\n                { text: 'Edit', class: 'btn-primary', value: 'edit' },\n                { text: 'Close', class: 'btn-secondary', value: 'close' }\n            ]\n        });\n        if (choice === 'edit') await this._editDescription();\n    }\n\n    async _editDescription() {\n        const id = this.model.get('id');\n        const current = this.model.get('description') || '';\n        const escaped = current\n            .replace(/&/g, '&amp;').replace(/</g, '&lt;').replace(/>/g, '&gt;');\n        const body = `\n            <div class=\"tp-desc-edit\">\n                <textarea data-ref=\"desc-textarea\" rows=\"16\" placeholder=\"Description (markdown supported)...\"\n                    style=\"width:100%; font-family: var(--bs-font-monospace); font-size: 0.85rem; padding: 10px 12px; border: 1px solid var(--bs-border-color); border-radius: 8px; background: var(--bs-body-bg); color: var(--bs-body-color); resize: vertical; outline: none;\">${escaped}</textarea>\n                <div class=\"text-muted small mt-1\">\n                    Markdown supported. Cmd/Ctrl+B = bold · Cmd/Ctrl+I = italic · Shift+Enter continues lists · \\`\\`\\` opens a code block\n                </div>\n            </div>\n        `;\n        // Modal.dialog only mounts strings or Views — pass HTML string and find\n        // the textarea after the modal renders, then wire shortcuts.\n        const wireUp = async () => {\n            for (let i = 0; i < 20; i++) {\n                await new Promise(r => setTimeout(r, 50));\n                const ta = document.querySelector('.modal.show [data-ref=\"desc-textarea\"]');\n                if (ta) { this._wireMarkdownTextarea(ta); return ta; }\n            }\n            return null;\n        };\n        const wirePromise = wireUp();\n        const choice = await Modal.dialog({\n            title: `Ticket #${id} — Edit Description`,\n            body,\n            size: 'lg',\n            buttons: [\n                { text: 'Cancel', class: 'btn-secondary', value: null },\n                {\n                    text: 'Save', class: 'btn-primary',\n                    handler: () => {\n                        const ta = document.querySelector('.modal.show [data-ref=\"desc-textarea\"]');\n                        return ta ? ta.value : null;\n                    }\n                }\n            ]\n        });\n        await wirePromise; // ensure cleanup of the polling\n        if (choice === null || choice === undefined) return;\n        await this._saveAndSync({ description: choice });\n        this.render();\n    }\n\n    _wireMarkdownTextarea(textarea) {\n        const _insert = (text, cursorOffset = text.length) => {\n            const start = textarea.selectionStart;\n            const end = textarea.selectionEnd;\n            textarea.setRangeText(text, start, end, 'end');\n            textarea.selectionStart = textarea.selectionEnd = start + cursorOffset;\n            textarea.dispatchEvent(new Event('input'));\n        };\n        const _wrapSelection = (wrapper) => {\n            const start = textarea.selectionStart;\n            const end = textarea.selectionEnd;\n            const sel = textarea.value.substring(start, end);\n            if (sel.startsWith(wrapper) && sel.endsWith(wrapper)) {\n                textarea.setRangeText(sel.slice(wrapper.length, -wrapper.length), start, end, 'end');\n                textarea.selectionStart = start;\n                textarea.selectionEnd = end - wrapper.length * 2;\n            } else {\n                textarea.setRangeText(wrapper + sel + wrapper, start, end, 'end');\n                textarea.selectionStart = start + wrapper.length;\n                textarea.selectionEnd = end + wrapper.length;\n            }\n        };\n        const _lineAt = (pos) => {\n            const before = textarea.value.substring(0, pos);\n            const lineStart = before.lastIndexOf('\\n') + 1;\n            return { start: lineStart, text: textarea.value.substring(lineStart, pos) };\n        };\n        const _inCodeFence = (pos) => {\n            const before = textarea.value.substring(0, pos);\n            const fences = (before.match(/^```/gm) || []).length;\n            return fences % 2 === 1;\n        };\n        textarea.addEventListener('keydown', (e) => {\n            const mod = e.ctrlKey || e.metaKey;\n            // Shift+Enter → auto-continue list bullets (plain Enter saves the form,\n            // so list continuation moves to Shift+Enter here too)\n            if (e.key === 'Enter' && e.shiftKey) {\n                const { start, text } = _lineAt(textarea.selectionStart);\n                const match = text.match(/^(\\s*)([-*]|\\d+\\.)\\s/);\n                if (match) {\n                    e.preventDefault();\n                    const indent = match[1];\n                    const bullet = match[2];\n                    if (text.trim() === bullet) {\n                        textarea.setRangeText('', start, textarea.selectionStart, 'end');\n                    } else {\n                        const next = /^\\d+\\./.test(bullet) ? `${parseInt(bullet) + 1}.` : bullet;\n                        _insert(`\\n${indent}${next} `);\n                    }\n                    return;\n                }\n            }\n            if (e.key === '`' && !mod) {\n                const pos = textarea.selectionStart;\n                const before = textarea.value.substring(0, pos);\n                if (before.endsWith('``') && !_inCodeFence(pos - 2)) {\n                    e.preventDefault();\n                    _insert('`\\n\\n```', 2);\n                    return;\n                }\n            }\n            if (e.key === 'Tab' && _inCodeFence(textarea.selectionStart)) {\n                e.preventDefault();\n                if (e.shiftKey) {\n                    const { start, text } = _lineAt(textarea.selectionStart);\n                    const stripped = text.replace(/^ {1,2}/, '');\n                    textarea.setRangeText(stripped, start, start + text.length, 'end');\n                    textarea.selectionStart = textarea.selectionEnd = start + stripped.length;\n                } else {\n                    _insert('  ');\n                }\n                return;\n            }\n            if (mod && e.key === 'b') { e.preventDefault(); _wrapSelection('**'); return; }\n            if (mod && e.key === 'i') { e.preventDefault(); _wrapSelection('*'); return; }\n        });\n        const PAIRS = { '(': ')', '[': ']', '\"': '\"' };\n        textarea.addEventListener('keydown', (e) => {\n            if (e.ctrlKey || e.metaKey || e.altKey) return;\n            const close = PAIRS[e.key];\n            if (!close) return;\n            const start = textarea.selectionStart;\n            const end = textarea.selectionEnd;\n            if (start !== end) {\n                e.preventDefault();\n                const sel = textarea.value.substring(start, end);\n                textarea.setRangeText(e.key + sel + close, start, end, 'end');\n                textarea.selectionStart = start + 1;\n                textarea.selectionEnd = end + 1;\n            } else {\n                e.preventDefault();\n                _insert(e.key + close, 1);\n            }\n        });\n    }\n\n    async onActionViewIncident() {\n        const incident = this.model.get('incident');\n        if (incident?.id) {\n            Modal.showModel(new Incident({ id: incident.id }));\n        }\n    }\n\n    async onActionEditTicket() {\n        const resp = await Modal.modelForm({\n            title: `Edit Ticket #${this.model.get('id')}`,\n            model: this.model,\n            size: 'lg',\n            fields: TicketForms.edit.fields\n        });\n        if (resp) this.render();\n    }\n\n    async onActionRefreshNotes() {\n        await this.chatView.refresh();\n        await this._afterChatRefresh();\n        this.getApp()?.toast?.success('Notes refreshed');\n    }\n\n    async onActionAskAi() {\n        await openAssistantChat(this, 'incident.Ticket');\n    }\n\n    async _showInlineSelect(items, event) {\n        return new Promise((resolve) => {\n            let picked = false;\n            const menu = new ContextMenu({\n                config: {\n                    // Each item needs a unique action — ContextMenu identifies the\n                    // clicked item by data-item-action, and find() returns the FIRST\n                    // match, so reusing one action name maps every click to item[0].\n                    items: items.map((item, i) => ({\n                        label: item.label,\n                        action: `pick-${i}`,\n                        class: item.active ? 'fw-bold' : '',\n                        handler: () => {\n                            picked = true;\n                            this.removeChild(menu);\n                            resolve(item.value);\n                        }\n                    }))\n                }\n            });\n            const origClose = menu.closeDropdown.bind(menu);\n            menu.closeDropdown = () => {\n                origClose();\n                if (!picked) {\n                    this.removeChild(menu);\n                    resolve(null);\n                }\n            };\n            this.addChild(menu);\n            menu.openAt(event.clientX, event.clientY);\n        });\n    }\n\n    async _afterChatRefresh() {\n        // ChatView.refresh() doesn't await each message view's render — its inner\n        // _renderChildren calls messageView.render(false) without await. Wait one\n        // microtask so the message-item DOM is in place before we touch it.\n        await new Promise(r => setTimeout(r, 0));\n        await this._loadActionCards();\n        this._addEditButtons();\n        this._setupCollapsible();\n    }\n\n    async setTicket(ticket) {\n        this.model = ticket;\n        this.adapter = new TicketNoteAdapter(ticket.get('id'));\n        this.chatView.adapter = this.adapter;\n        this.chatView.clearMessages();\n        await this.render();\n        await this.chatView.refresh();\n        await this._afterChatRefresh();\n    }\n}\n\nexport default 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