vue2-client 1.15.84 → 1.15.86

package/src/base-client/components/ticket/TicketSubmitSuccessView/TicketSubmitSuccessView.vue

@@ -1,532 +1,532 @@
-<template>
-  <a-drawer
-    :visible="visible"
-    :width="isMobile ? screenWidth : screenWidth * 0.85"
-    placement="right"
-    title="工单进度查询"
-    @close="onClose"
-  >
-    <!--  添加描述弹框  -->
-    <a-modal
-      :visible="addOnVisible"
-      :zIndex="1001"
-      title="追加问题描述"
-      @cancel="handleCancelAddOn"
-      @ok="handleAddOn"
-    >
-      <a-form-model-item label="描述">
-        <a-input v-model="desc" type="textarea" />
-      </a-form-model-item>
-      <div class="clearfix">
-        <a-upload
-          :before-upload="beforeUpload"
-          :file-list="fileList"
-          :remove="remove"
-          action="/api/af-system/file/upload"
-          list-type="picture-card"
-          name="avatar"
-          @change="handleChange"
-          @preview="handlePreview"
-        >
-          <div v-if="fileList.length < 5">
-            <a-icon type="plus" />
-            <div class="ant-upload-text">点击上传</div>
-          </div>
-        </a-upload>
-        <a-modal
-          :footer="null"
-          :visible="previewVisible"
-          @cancel="handleCancel"
-        >
-          <img :src="previewImage" alt="图片上传" style="width: 100%"/>
-        </a-modal>
-      </div>
-    </a-modal>
-    <a-card :bordered="false" class="result-success">
-      <result :description="getDescription()" :is-success="icon" :title="getTitle()" :title-class="titleClass">
-        <template slot="action">
-          <a-space v-show="btnGroup">
-            <!--<a-tooltip placement="topLeft" :title="tip" arrow-point-at-center>-->
-            <!--  <a-button type="primary" v-if="UrgentAvailable && details.status === 0 && details.priority === 2" :disabled="urgentAccess" @click="urgent">请求加急处理</a-button>-->
-            <!--</a-tooltip>-->
-            <a-button type="primary" @click="addOnVisible = true" >追加问题描述</a-button>
-            <a-button type="danger" @click="closeBtn" >撤销工单</a-button>
-          </a-space>
-          <a-button v-show="!btnGroup" type="primary" @click="onClose">返回</a-button>
-        </template>
-        <a-modal
-          :visible="closeVisible"
-          :zIndex="1002"
-          title="关闭工单"
-          @cancel="handleCloseCancel"
-          @ok="handleCloseOk"
-        >
-          <p>是否确认手动关闭工单？</p>
-          <p style="color: red">（该操作不可撤销，请谨慎操作！）</p>
-        </a-modal>
-        <div>
-          <div class="project-name">工单处理进度</div>
-          <detail-list size="small" style="max-width: 800px; margin-bottom: 8px">
-            <detail-list-item term="工单编号">{{ serialNumber }}</detail-list-item>
-            <detail-list-item term="提交时间">{{ format(details.createdTime, 'yyyy-MM-dd') }}</detail-list-item>
-          </detail-list>
-          <a-steps :current="step" progressDot>
-            <a-step title="工单提交">
-              <a-step-item-group slot="description">
-                <a-step-item :title="details.uploader" />
-                <a-step-item :title="details.createdTime"/>
-              </a-step-item-group>
-            </a-step>
-            <a-step title="工单处理中" >
-              <a-step-item-group slot="description">
-                <a-step-item v-if="step >= 1" :title="details.name" />
-                <a-step-item v-if="step >= 1" :title="details.confirmTime"/>
-              </a-step-item-group>
-            </a-step>
-            <a-step title="工单完成" >
-              <a-step-item-group slot="description">
-                <a-step-item v-if="step >= 2" :title="details.finishedTime"/>
-              </a-step-item-group>
-            </a-step>
-          </a-steps>
-        </div>
-      </result>
-    </a-card>
-  </a-drawer>
-</template>
-
-<script>
-import Result from '@vue2-client/components/result/Result'
-import DetailList from '@vue2-client/components/tool/DetailList'
-import AStepItem from '@vue2-client/components/tool/AStepItem'
-import { TicketDetailsViewApi, post } from '@vue2-client/services/api'
-import { mapState } from 'vuex'
-import { formatDate } from '@vue2-client/utils/util'
-function getBase64 (file) {
-  return new Promise((resolve, reject) => {
-    const reader = new FileReader()
-    reader.readAsDataURL(file)
-    reader.onload = () => resolve(reader.result)
-    reader.onerror = error => reject(error)
-  })
-}
-
-const AStepItemGroup = AStepItem.Group
-const DetailListItem = DetailList.Item
-export default {
-  name: 'SubmitTicketSuccess',
-  components: { AStepItemGroup, AStepItem, DetailListItem, DetailList, Result },
-  data () {
-    return {
-      // 页面宽度
-      screenWidth: document.documentElement.clientWidth,
-      title: '',
-      description: '',
-      // 控制标题样式
-      titleClass: 'title',
-      // 工单详情
-      details: {
-        uploader: '',
-        status: '',
-        name: '',
-        priority: undefined,
-        createdTime: '',
-        confirmTime: '',
-        finishedTime: '',
-        createdTimestamp: undefined
-      },
-      // 控制加急按钮
-      urgentAccess: true,
-      // 倒计时
-      countDown: 0,
-      // 控制加急按钮显示
-      UrgentAvailable: true,
-      // 刷新页面的定时器
-      timer: undefined,
-      // 取消工单确认框可见性
-      closeVisible: false,
-      // 控制页面大图标
-      icon: true,
-      // 控制加急后定时器
-      showTelephoneCountDown: 0,
-      // 控制预览显示
-      previewVisible: false,
-      // 图片真实地址
-      previewImage: '',
-      // 图片列表
-      fileList: [],
-      // 控制添加描述框显示
-      addOnVisible: false,
-      // 描述
-      desc: '',
-      // 等待时间计时器
-      waitTimer: undefined,
-      // 控制三个按钮显示
-      btnGroup: true,
-      // 控制工单关闭后标题显示
-      titleEnd: 0,
-      // 控制显示文字
-      descriptionUrgentLevel: 0
-    }
-  },
-  props: {
-    serialNumber: {
-      type: String,
-      required: true
-    },
-    visible: {
-      type: Boolean,
-      default: false
-    },
-    categoryStr: {
-      type: String,
-      required: true
-    }
-  },
-  mounted () {
-    this.initView()
-  },
-  methods: {
-    initView () {
-      this.getTicketDetail()
-      this.refresh()
-      this.titleClass = 'title'
-      this.countDown = 0
-    },
-    // 提交添加描述
-    handleAddOn () {
-      return post(TicketDetailsViewApi.AddonDescriptionToTicket, {
-        description: this.desc,
-        fileList: this.fileList,
-        serialNumber: this.serialNumber
-      })
-        .then(res => {
-          this.$message.success('提交成功！')
-          this.desc = ''
-          this.fileList = []
-          this.addOnVisible = false
-        }, err => {
-          console.log(err)
-        })
-    },
-    // 放弃添加
-    handleCancelAddOn () {
-      return post(TicketDetailsViewApi.removeAllImages, {
-        fileList: this.fileList
-      })
-        .then(res => {
-          this.desc = ''
-          this.fileList = []
-          this.addOnVisible = false
-        }, err => {
-          console.log(err)
-        })
-    },
-    // 图像修改检测
-    handleChange ({ fileList }) {
-      this.fileList = fileList.filter((item) => {
-        return item.status === 'done' || item.status === 'uploading'
-      })
-    },
-    // 在上传页面，点击图片上的垃圾桶，撤销上传
-    remove (file) {
-      return post(TicketDetailsViewApi.revocationImage, {
-        file: file
-      })
-        .then(res => {
-          if (res.data === 'success') {
-            this.$message.success('删除成功')
-          }
-          this.fileList = this.fileList.filter((item) => {
-            return item.response.name !== file.response.name
-          })
-        }, err => {
-          console.log(err)
-        })
-    },
-    // 上传头像前校验
-    beforeUpload (file) {
-      const isJpgOrPng =
-        file.type === 'image/jpeg' ||
-        file.type === 'image/jpg' ||
-        file.type === 'image/png'
-      const Lt2M = file.size / 1024 / 1024 < 2
-      if (!Lt2M) {
-        this.$message.error('图片不得大于2MB!')
-      }
-      if (!isJpgOrPng) {
-        this.$message.error('只能上传jpg/png格式的图片')
-      }
-      return isJpgOrPng && Lt2M
-    },
-    handleCancel () {
-      this.previewVisible = false
-    },
-    // 处理预览图像
-    async handlePreview (file) {
-      if (!file.url && !file.preview) {
-        file.preview = await getBase64(file.originFileObj)
-      }
-      this.previewImage = file.url || file.preview
-      this.previewVisible = true
-    },
-    // 关闭抽屉时回调
-    onClose () {
-      this.titleEnd = 0
-      this.urgentAccess = true
-      clearInterval(this.timer)
-      clearInterval(this.waitTimer)
-      this.timer = undefined
-      this.waitTimer = undefined
-      this.btnGroup = true
-      this.$emit('update:visible', false)
-      this.titleClass = 'title'
-      this.descriptionUrgentLevel = 0
-      this.title = '提交成功'
-      this.UrgentAvailable = true
-    },
-    format (date, format) {
-      return formatDate(date, format)
-    },
-    // 关闭工单确认后操作
-    handleCloseOk () {
-      return post(TicketDetailsViewApi.manualCloseTicketByCustomer, {
-        serialNumber: this.serialNumber,
-        time: new Date(),
-        categoryStr: this.categoryStr
-      })
-        .then(res => {
-          this.closeVisible = false
-          this.details.status = 2
-          clearInterval(this.timer)
-          clearInterval(this.waitTimer)
-          this.timer = undefined
-          this.waitTimer = undefined
-          this.btnGroup = false
-          this.titleEnd = 1
-          this.getTicketDetail()
-        }, err => {
-          console.error(err)
-        })
-    },
-    // 关闭工单取消后业务逻辑
-    handleCloseCancel () {
-      this.closeVisible = false
-    },
-    // 关闭工单按钮
-    closeBtn () {
-      this.closeVisible = true
-    },
-    // 过10s刷新一下页面数据
-    refresh () {
-      if (this.timer === undefined) {
-        this.timer = setInterval(() => {
-          this.getTicketDetail()
-        }, 5000)
-      }
-    },
-    // 对工单进行加急处理
-    urgent () {
-      return post(TicketDetailsViewApi.rushTicket, {
-        serialNumber: this.serialNumber,
-        categoryStr: this.categoryStr
-      })
-        .then(res => {
-          if (res.data === 1) {
-            this.$message.success(
-              '已为您自动加急',
-              5
-            )
-            this.details.priority = 1
-            this.UrgentAvailable = false
-          } else {
-            this.$message.error(
-              '自动加急失败',
-              5
-            )
-          }
-        }, err => {
-          console.log(err)
-        })
-    },
-    // 格式化倒计时
-    countDownFormat () {
-      let mins = Math.floor(this.countDown / 60)
-      let secs = this.countDown % 60
-      if (mins < 10) {
-        mins = '0' + mins
-      }
-      if (secs < 10) {
-        secs = '0' + secs
-      }
-      return mins + ':' + secs
-    },
-    // 设置用于控制加急按钮倒计时定时器，加急按钮5分钟后才可点击
-    setTimer () {
-      this.countDown = this.timePass()
-      if (this.waitTimer === undefined) {
-        this.waitTimer = setInterval(() => {
-          this.countDown++
-          if (this.countDown >= 300 && this.details.priority === 2) {
-            this.urgent()
-            this.details.priority = 1
-          }
-        }, 1000)
-      }
-    },
-    // 获取显示文字内容
-    getDescription () {
-      if (this.details.status === 1) {
-        // 处理中
-        return '工单已被接受，请保持电话畅通。我们的工作人员正在尽快为您解决问题'
-      }
-      if (this.details.status >= 2) {
-        // 已关闭
-        return ''
-      }
-      // 已提交，判断优先级
-      if (this.details.priority >= 2) {
-        // 低优先级
-        // 判断用时
-        if (this.timePass() < 300) {
-          // 5分钟以内
-          return '您创建的工单已成功提交，请保持电话畅通，我们的工作人员将在5分钟内与您联系'
-        } else if (this.timePass() >= 300 && this.timePass() <= 600) {
-          // 5-10分钟
-          return '由于您的工单等待时间过长，系统已为您自动加急工单，请保持电话畅通，感谢您的理解'
-        } else {
-          // 超过十分钟
-          return '很抱歉让您久等，请电询：14709288966'
-        }
-      } else {
-        // 高优先级
-        // 判断用时
-        if (this.timePass() < 300) {
-          // 5分钟以内
-          return '您的工单已经被加急处理，我们的工作人员会马上与您取得联系'
-        } else if (this.timePass() >= 300 && this.timePass() <= 600) {
-          // 5-10分钟
-          return '您的工单已经被加急处理，我们的工作人员会马上与您取得联系'
-        } else {
-          // 超过十分钟
-          return '很抱歉让您久等，请电询：14709288966'
-        }
-      }
-    },
-    // 获取标题内容
-    getTitle () {
-      const titleTime = this.countDownFormat()
-      if (this.details.status === 1) {
-        // 处理中
-        this.titleClass = 'title'
-        return '工单正在处理中'
-      }
-      if (this.details.status >= 2) {
-        // 已关闭
-        this.titleClass = 'title'
-        return '工单已关闭'
-      }
-      // 已提交，判断优先级
-      if (this.details.priority >= 2) {
-        // 低优先级
-        this.titleClass = 'title'
-        return '已提交工单' + '\xa0\xa0\xa0\xa0\xa0(\xa0已等待\xa0\xa0' + titleTime + '\xa0)'
-      } else {
-        // 高优先级
-        this.titleClass = 'title_danger'
-        return '加急成功' + '\xa0\xa0\xa0\xa0\xa0(\xa0已等待\xa0\xa0' + titleTime + '\xa0)'
-      }
-    },
-    // 获取工单创建以来过了多久，单位：秒
-    timePass () {
-      const now = new Date().getTime()
-      let result = Math.floor((now - this.details.createdTimestamp) / 1000)
-      if (result < 0) {
-        result = 0
-      }
-      return result
-    },
-    // 获取工单详情
-    getTicketDetail () {
-      return post(TicketDetailsViewApi.getTicketDetailsForUploader, {
-        serialNumber: this.serialNumber
-      })
-        .then(res => {
-          this.details.uploader = res.uploader
-          // 判断负责人有没有值
-          if (res.name === undefined) {
-            this.details.name = ''
-          } else {
-            this.details.name = res.name
-          }
-          // 判断工单被确认时间
-          if (res.confirmtime === undefined) {
-            this.details.confirmTime = ''
-          } else {
-            this.details.confirmTime = this.format(res.confirmtime, 'yyyy-MM-dd hh:mm:ss')
-          }
-          // 判断工单完成时间
-          if (res.finishedtime === undefined) {
-            this.details.finishedTime = ''
-          } else {
-            this.details.finishedTime = this.format(res.finishedtime, 'yyyy-MM-dd hh:mm:ss')
-          }
-          this.details.createdTime = this.format(res.createdtime, 'yyyy-MM-dd hh:mm:ss')
-          this.details.status = res.status
-          this.details.priority = res.priority
-          const dateStr = formatDate(this.details.createdTime)
-          this.details.createdTimestamp = new Date(dateStr).getTime()
-          const timepass = this.timePass()
-          // 如果当前状态为一般，设置定时器，五分钟后允许加急
-          if (this.countDown === 0 && this.details.status === 0) {
-            this.setTimer()
-          }
-          if (timepass > 300) {
-            this.urgentAccess = false
-          }
-          if (this.details.status >= 2) {
-            this.btnGroup = false
-          }
-          if (this.details.priority <= 1 && this.details.status === 0) {
-            this.descriptionUrgentLevel = 2
-          }
-        }, err => {
-          console.log(err)
-        })
-    }
-  },
-  computed: {
-    ...mapState('account', { currUser: 'user' }),
-    ...mapState('setting', ['isMobile']),
-    // 用于进度条，进度显示控制
-    step () {
-      if (this.details.status !== 0 && this.details.status !== 1) {
-        return 2
-      } else {
-        return this.details.status
-      }
-    }
-  },
-  watch: {
-    'visible' (val) {
-      if (val) {
-        this.initView()
-      }
-    }
-  }
-}
-</script>
-
-<style lang="less" scoped>
-.result-success{
-  .action:not(:first-child){
-    margin-left: 8px;
-  }
-  .project-name{
-    font-size: 16px;
-    color: @title-color;
-    font-weight: 500;
-    margin-bottom: 20px;
-  }
-}
-</style>
+<template>
+  <a-drawer
+    :visible="visible"
+    :width="isMobile ? screenWidth : screenWidth * 0.85"
+    placement="right"
+    title="工单进度查询"
+    @close="onClose"
+  >
+    <!--  添加描述弹框  -->
+    <a-modal
+      :visible="addOnVisible"
+      :zIndex="1001"
+      title="追加问题描述"
+      @cancel="handleCancelAddOn"
+      @ok="handleAddOn"
+    >
+      <a-form-model-item label="描述">
+        <a-input v-model="desc" type="textarea" />
+      </a-form-model-item>
+      <div class="clearfix">
+        <a-upload
+          :before-upload="beforeUpload"
+          :file-list="fileList"
+          :remove="remove"
+          action="/api/af-system/file/upload"
+          list-type="picture-card"
+          name="avatar"
+          @change="handleChange"
+          @preview="handlePreview"
+        >
+          <div v-if="fileList.length < 5">
+            <a-icon type="plus" />
+            <div class="ant-upload-text">点击上传</div>
+          </div>
+        </a-upload>
+        <a-modal
+          :footer="null"
+          :visible="previewVisible"
+          @cancel="handleCancel"
+        >
+          <img :src="previewImage" alt="图片上传" style="width: 100%"/>
+        </a-modal>
+      </div>
+    </a-modal>
+    <a-card :bordered="false" class="result-success">
+      <result :description="getDescription()" :is-success="icon" :title="getTitle()" :title-class="titleClass">
+        <template slot="action">
+          <a-space v-show="btnGroup">
+            <!--<a-tooltip placement="topLeft" :title="tip" arrow-point-at-center>-->
+            <!--  <a-button type="primary" v-if="UrgentAvailable && details.status === 0 && details.priority === 2" :disabled="urgentAccess" @click="urgent">请求加急处理</a-button>-->
+            <!--</a-tooltip>-->
+            <a-button type="primary" @click="addOnVisible = true" >追加问题描述</a-button>
+            <a-button type="danger" @click="closeBtn" >撤销工单</a-button>
+          </a-space>
+          <a-button v-show="!btnGroup" type="primary" @click="onClose">返回</a-button>
+        </template>
+        <a-modal
+          :visible="closeVisible"
+          :zIndex="1002"
+          title="关闭工单"
+          @cancel="handleCloseCancel"
+          @ok="handleCloseOk"
+        >
+          <p>是否确认手动关闭工单？</p>
+          <p style="color: red">（该操作不可撤销，请谨慎操作！）</p>
+        </a-modal>
+        <div>
+          <div class="project-name">工单处理进度</div>
+          <detail-list size="small" style="max-width: 800px; margin-bottom: 8px">
+            <detail-list-item term="工单编号">{{ serialNumber }}</detail-list-item>
+            <detail-list-item term="提交时间">{{ format(details.createdTime, 'yyyy-MM-dd') }}</detail-list-item>
+          </detail-list>
+          <a-steps :current="step" progressDot>
+            <a-step title="工单提交">
+              <a-step-item-group slot="description">
+                <a-step-item :title="details.uploader" />
+                <a-step-item :title="details.createdTime"/>
+              </a-step-item-group>
+            </a-step>
+            <a-step title="工单处理中" >
+              <a-step-item-group slot="description">
+                <a-step-item v-if="step >= 1" :title="details.name" />
+                <a-step-item v-if="step >= 1" :title="details.confirmTime"/>
+              </a-step-item-group>
+            </a-step>
+            <a-step title="工单完成" >
+              <a-step-item-group slot="description">
+                <a-step-item v-if="step >= 2" :title="details.finishedTime"/>
+              </a-step-item-group>
+            </a-step>
+          </a-steps>
+        </div>
+      </result>
+    </a-card>
+  </a-drawer>
+</template>
+
+<script>
+import Result from '@vue2-client/components/result/Result'
+import DetailList from '@vue2-client/components/tool/DetailList'
+import AStepItem from '@vue2-client/components/tool/AStepItem'
+import { TicketDetailsViewApi, post } from '@vue2-client/services/api'
+import { mapState } from 'vuex'
+import { formatDate } from '@vue2-client/utils/util'
+function getBase64 (file) {
+  return new Promise((resolve, reject) => {
+    const reader = new FileReader()
+    reader.readAsDataURL(file)
+    reader.onload = () => resolve(reader.result)
+    reader.onerror = error => reject(error)
+  })
+}
+
+const AStepItemGroup = AStepItem.Group
+const DetailListItem = DetailList.Item
+export default {
+  name: 'SubmitTicketSuccess',
+  components: { AStepItemGroup, AStepItem, DetailListItem, DetailList, Result },
+  data () {
+    return {
+      // 页面宽度
+      screenWidth: document.documentElement.clientWidth,
+      title: '',
+      description: '',
+      // 控制标题样式
+      titleClass: 'title',
+      // 工单详情
+      details: {
+        uploader: '',
+        status: '',
+        name: '',
+        priority: undefined,
+        createdTime: '',
+        confirmTime: '',
+        finishedTime: '',
+        createdTimestamp: undefined
+      },
+      // 控制加急按钮
+      urgentAccess: true,
+      // 倒计时
+      countDown: 0,
+      // 控制加急按钮显示
+      UrgentAvailable: true,
+      // 刷新页面的定时器
+      timer: undefined,
+      // 取消工单确认框可见性
+      closeVisible: false,
+      // 控制页面大图标
+      icon: true,
+      // 控制加急后定时器
+      showTelephoneCountDown: 0,
+      // 控制预览显示
+      previewVisible: false,
+      // 图片真实地址
+      previewImage: '',
+      // 图片列表
+      fileList: [],
+      // 控制添加描述框显示
+      addOnVisible: false,
+      // 描述
+      desc: '',
+      // 等待时间计时器
+      waitTimer: undefined,
+      // 控制三个按钮显示
+      btnGroup: true,
+      // 控制工单关闭后标题显示
+      titleEnd: 0,
+      // 控制显示文字
+      descriptionUrgentLevel: 0
+    }
+  },
+  props: {
+    serialNumber: {
+      type: String,
+      required: true
+    },
+    visible: {
+      type: Boolean,
+      default: false
+    },
+    categoryStr: {
+      type: String,
+      required: true
+    }
+  },
+  mounted () {
+    this.initView()
+  },
+  methods: {
+    initView () {
+      this.getTicketDetail()
+      this.refresh()
+      this.titleClass = 'title'
+      this.countDown = 0
+    },
+    // 提交添加描述
+    handleAddOn () {
+      return post(TicketDetailsViewApi.AddonDescriptionToTicket, {
+        description: this.desc,
+        fileList: this.fileList,
+        serialNumber: this.serialNumber
+      })
+        .then(res => {
+          this.$message.success('提交成功！')
+          this.desc = ''
+          this.fileList = []
+          this.addOnVisible = false
+        }, err => {
+          console.log(err)
+        })
+    },
+    // 放弃添加
+    handleCancelAddOn () {
+      return post(TicketDetailsViewApi.removeAllImages, {
+        fileList: this.fileList
+      })
+        .then(res => {
+          this.desc = ''
+          this.fileList = []
+          this.addOnVisible = false
+        }, err => {
+          console.log(err)
+        })
+    },
+    // 图像修改检测
+    handleChange ({ fileList }) {
+      this.fileList = fileList.filter((item) => {
+        return item.status === 'done' || item.status === 'uploading'
+      })
+    },
+    // 在上传页面，点击图片上的垃圾桶，撤销上传
+    remove (file) {
+      return post(TicketDetailsViewApi.revocationImage, {
+        file: file
+      })
+        .then(res => {
+          if (res.data === 'success') {
+            this.$message.success('删除成功')
+          }
+          this.fileList = this.fileList.filter((item) => {
+            return item.response.name !== file.response.name
+          })
+        }, err => {
+          console.log(err)
+        })
+    },
+    // 上传头像前校验
+    beforeUpload (file) {
+      const isJpgOrPng =
+        file.type === 'image/jpeg' ||
+        file.type === 'image/jpg' ||
+        file.type === 'image/png'
+      const Lt2M = file.size / 1024 / 1024 < 2
+      if (!Lt2M) {
+        this.$message.error('图片不得大于2MB!')
+      }
+      if (!isJpgOrPng) {
+        this.$message.error('只能上传jpg/png格式的图片')
+      }
+      return isJpgOrPng && Lt2M
+    },
+    handleCancel () {
+      this.previewVisible = false
+    },
+    // 处理预览图像
+    async handlePreview (file) {
+      if (!file.url && !file.preview) {
+        file.preview = await getBase64(file.originFileObj)
+      }
+      this.previewImage = file.url || file.preview
+      this.previewVisible = true
+    },
+    // 关闭抽屉时回调
+    onClose () {
+      this.titleEnd = 0
+      this.urgentAccess = true
+      clearInterval(this.timer)
+      clearInterval(this.waitTimer)
+      this.timer = undefined
+      this.waitTimer = undefined
+      this.btnGroup = true
+      this.$emit('update:visible', false)
+      this.titleClass = 'title'
+      this.descriptionUrgentLevel = 0
+      this.title = '提交成功'
+      this.UrgentAvailable = true
+    },
+    format (date, format) {
+      return formatDate(date, format)
+    },
+    // 关闭工单确认后操作
+    handleCloseOk () {
+      return post(TicketDetailsViewApi.manualCloseTicketByCustomer, {
+        serialNumber: this.serialNumber,
+        time: new Date(),
+        categoryStr: this.categoryStr
+      })
+        .then(res => {
+          this.closeVisible = false
+          this.details.status = 2
+          clearInterval(this.timer)
+          clearInterval(this.waitTimer)
+          this.timer = undefined
+          this.waitTimer = undefined
+          this.btnGroup = false
+          this.titleEnd = 1
+          this.getTicketDetail()
+        }, err => {
+          console.error(err)
+        })
+    },
+    // 关闭工单取消后业务逻辑
+    handleCloseCancel () {
+      this.closeVisible = false
+    },
+    // 关闭工单按钮
+    closeBtn () {
+      this.closeVisible = true
+    },
+    // 过10s刷新一下页面数据
+    refresh () {
+      if (this.timer === undefined) {
+        this.timer = setInterval(() => {
+          this.getTicketDetail()
+        }, 5000)
+      }
+    },
+    // 对工单进行加急处理
+    urgent () {
+      return post(TicketDetailsViewApi.rushTicket, {
+        serialNumber: this.serialNumber,
+        categoryStr: this.categoryStr
+      })
+        .then(res => {
+          if (res.data === 1) {
+            this.$message.success(
+              '已为您自动加急',
+              5
+            )
+            this.details.priority = 1
+            this.UrgentAvailable = false
+          } else {
+            this.$message.error(
+              '自动加急失败',
+              5
+            )
+          }
+        }, err => {
+          console.log(err)
+        })
+    },
+    // 格式化倒计时
+    countDownFormat () {
+      let mins = Math.floor(this.countDown / 60)
+      let secs = this.countDown % 60
+      if (mins < 10) {
+        mins = '0' + mins
+      }
+      if (secs < 10) {
+        secs = '0' + secs
+      }
+      return mins + ':' + secs
+    },
+    // 设置用于控制加急按钮倒计时定时器，加急按钮5分钟后才可点击
+    setTimer () {
+      this.countDown = this.timePass()
+      if (this.waitTimer === undefined) {
+        this.waitTimer = setInterval(() => {
+          this.countDown++
+          if (this.countDown >= 300 && this.details.priority === 2) {
+            this.urgent()
+            this.details.priority = 1
+          }
+        }, 1000)
+      }
+    },
+    // 获取显示文字内容
+    getDescription () {
+      if (this.details.status === 1) {
+        // 处理中
+        return '工单已被接受，请保持电话畅通。我们的工作人员正在尽快为您解决问题'
+      }
+      if (this.details.status >= 2) {
+        // 已关闭
+        return ''
+      }
+      // 已提交，判断优先级
+      if (this.details.priority >= 2) {
+        // 低优先级
+        // 判断用时
+        if (this.timePass() < 300) {
+          // 5分钟以内
+          return '您创建的工单已成功提交，请保持电话畅通，我们的工作人员将在5分钟内与您联系'
+        } else if (this.timePass() >= 300 && this.timePass() <= 600) {
+          // 5-10分钟
+          return '由于您的工单等待时间过长，系统已为您自动加急工单，请保持电话畅通，感谢您的理解'
+        } else {
+          // 超过十分钟
+          return '很抱歉让您久等，请电询：14709288966'
+        }
+      } else {
+        // 高优先级
+        // 判断用时
+        if (this.timePass() < 300) {
+          // 5分钟以内
+          return '您的工单已经被加急处理，我们的工作人员会马上与您取得联系'
+        } else if (this.timePass() >= 300 && this.timePass() <= 600) {
+          // 5-10分钟
+          return '您的工单已经被加急处理，我们的工作人员会马上与您取得联系'
+        } else {
+          // 超过十分钟
+          return '很抱歉让您久等，请电询：14709288966'
+        }
+      }
+    },
+    // 获取标题内容
+    getTitle () {
+      const titleTime = this.countDownFormat()
+      if (this.details.status === 1) {
+        // 处理中
+        this.titleClass = 'title'
+        return '工单正在处理中'
+      }
+      if (this.details.status >= 2) {
+        // 已关闭
+        this.titleClass = 'title'
+        return '工单已关闭'
+      }
+      // 已提交，判断优先级
+      if (this.details.priority >= 2) {
+        // 低优先级
+        this.titleClass = 'title'
+        return '已提交工单' + '\xa0\xa0\xa0\xa0\xa0(\xa0已等待\xa0\xa0' + titleTime + '\xa0)'
+      } else {
+        // 高优先级
+        this.titleClass = 'title_danger'
+        return '加急成功' + '\xa0\xa0\xa0\xa0\xa0(\xa0已等待\xa0\xa0' + titleTime + '\xa0)'
+      }
+    },
+    // 获取工单创建以来过了多久，单位：秒
+    timePass () {
+      const now = new Date().getTime()
+      let result = Math.floor((now - this.details.createdTimestamp) / 1000)
+      if (result < 0) {
+        result = 0
+      }
+      return result
+    },
+    // 获取工单详情
+    getTicketDetail () {
+      return post(TicketDetailsViewApi.getTicketDetailsForUploader, {
+        serialNumber: this.serialNumber
+      })
+        .then(res => {
+          this.details.uploader = res.uploader
+          // 判断负责人有没有值
+          if (res.name === undefined) {
+            this.details.name = ''
+          } else {
+            this.details.name = res.name
+          }
+          // 判断工单被确认时间
+          if (res.confirmtime === undefined) {
+            this.details.confirmTime = ''
+          } else {
+            this.details.confirmTime = this.format(res.confirmtime, 'yyyy-MM-dd hh:mm:ss')
+          }
+          // 判断工单完成时间
+          if (res.finishedtime === undefined) {
+            this.details.finishedTime = ''
+          } else {
+            this.details.finishedTime = this.format(res.finishedtime, 'yyyy-MM-dd hh:mm:ss')
+          }
+          this.details.createdTime = this.format(res.createdtime, 'yyyy-MM-dd hh:mm:ss')
+          this.details.status = res.status
+          this.details.priority = res.priority
+          const dateStr = formatDate(this.details.createdTime)
+          this.details.createdTimestamp = new Date(dateStr).getTime()
+          const timepass = this.timePass()
+          // 如果当前状态为一般，设置定时器，五分钟后允许加急
+          if (this.countDown === 0 && this.details.status === 0) {
+            this.setTimer()
+          }
+          if (timepass > 300) {
+            this.urgentAccess = false
+          }
+          if (this.details.status >= 2) {
+            this.btnGroup = false
+          }
+          if (this.details.priority <= 1 && this.details.status === 0) {
+            this.descriptionUrgentLevel = 2
+          }
+        }, err => {
+          console.log(err)
+        })
+    }
+  },
+  computed: {
+    ...mapState('account', { currUser: 'user' }),
+    ...mapState('setting', ['isMobile']),
+    // 用于进度条，进度显示控制
+    step () {
+      if (this.details.status !== 0 && this.details.status !== 1) {
+        return 2
+      } else {
+        return this.details.status
+      }
+    }
+  },
+  watch: {
+    'visible' (val) {
+      if (val) {
+        this.initView()
+      }
+    }
+  }
+}
+</script>
+
+<style lang="less" scoped>
+.result-success{
+  .action:not(:first-child){
+    margin-left: 8px;
+  }
+  .project-name{
+    font-size: 16px;
+    color: @title-color;
+    font-weight: 500;
+    margin-bottom: 20px;
+  }
+}
+</style>