vforclaude2 0.3.87

package/.claude/cowork_plugins/marketplaces/knowledge-work-plugins/customer-support/LICENSE

@@ -0,0 +1,202 @@
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package/.claude/cowork_plugins/marketplaces/knowledge-work-plugins/customer-support/README.md

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+# Customer Support Plugin
+
+A customer support plugin primarily designed for [Cowork](https://claude.com/product/cowork), Anthropic's agentic desktop application — though it also works in Claude Code. Provides ticket triage, escalation management, response drafting, customer research, and knowledge base authoring for support teams.
+
+## Installation
+
+```
+claude plugins add knowledge-work-plugins/customer-support
+```
+
+## What It Does
+
+This plugin turns Claude into a customer support co-pilot. It helps you:
+
+- **Triage incoming tickets** with structured categorization, priority assessment, and routing recommendations
+- **Research customer questions** by synthesizing information from multiple sources with confidence scoring
+- **Draft professional responses** tailored to the situation, urgency, and communication channel
+- **Package escalations** with full context, reproduction steps, and business impact for engineering or product
+- **Write KB articles** from resolved issues to reduce future ticket volume
+
+## Commands
+
+| Command | Description |
+|---|---|
+| `/triage` | Categorize, prioritize, and route a support ticket or customer issue |
+| `/research` | Multi-source research on a customer question or topic |
+| `/draft-response` | Draft a customer-facing response for any situation |
+| `/escalate` | Package an escalation for engineering, product, or leadership |
+| `/kb-article` | Draft a knowledge base article from a resolved issue |
+
+## Skills
+
+| Skill | Description |
+|---|---|
+| `ticket-triage` | Category taxonomy, priority framework (P1-P4), routing rules, duplicate detection |
+| `customer-research` | Multi-source research methodology, source prioritization, answer synthesis |
+| `response-drafting` | Communication best practices, tone guidelines, templates for common scenarios |
+| `escalation` | Escalation tiers, structured escalation format, impact assessment, follow-up cadence |
+| `knowledge-management` | Article structure standards, writing for searchability, review cadence, maintenance |
+
+## Data Sources
+
+> If you see unfamiliar placeholders or need to check which tools are connected, see [CONNECTORS.md](CONNECTORS.md).
+
+Connect your support platform, knowledge base, and communication tools for the best experience. Without them, provide customer context manually.
+
+**Included MCP connections:**
+- Chat (Slack) for internal discussions and customer channel context
+- Support platform (Intercom) for ticket history and customer conversations
+- CRM (HubSpot) for account details and contact information
+- Knowledge base (Guru, Notion) for internal documentation and runbooks
+- Project tracker (Atlassian) for bug reports and feature requests
+- Email and cloud storage (Microsoft 365) for customer correspondence
+
+**Additional options:**
+- See [CONNECTORS.md](CONNECTORS.md) for alternative tools in each category
+
+## Example Workflows
+
+### Triaging an Incoming Ticket
+
+```
+You: /triage Customer says their dashboard has been showing a blank
+     page since this morning — they're on the Enterprise plan
+
+Claude: Analyzing the issue...
+
+## Triage: Dashboard blank page — Enterprise customer
+
+**Category:** Bug
+**Priority:** P2 — High (core feature broken, enterprise customer)
+**Product area:** Dashboard / Frontend
+
+### Routing Recommendation
+Route to: Tier 2 Support (investigate browser/account specifics,
+then escalate to Engineering if reproducible)
+
+### Suggested Initial Response
+[Draft acknowledging the issue, asking clarifying questions
+about browser and any recent changes, offering status page link]
+```
+
+### Researching a Customer Question
+
+```
+You: /research Does our platform support SSO with Okta?
+
+Claude: Let me check across available sources...
+
+[Searches docs, knowledge base, previous conversations,
+ and web sources — synthesizes answer with confidence
+ level and source attribution]
+```
+
+### Packaging an Escalation
+
+```
+You: /escalate API returning 500 errors intermittently — 3
+     Enterprise customers reported this week
+
+Claude: I'll gather context and build the escalation brief...
+
+[Pulls ticket history, identifies affected accounts,
+ structures reproduction steps, assesses business impact,
+ and generates a structured escalation for engineering]
+```
+
+### Drafting a Response
+
+```
+You: /draft-response Customer escalation — their integration
+     has been down for 2 days and they're frustrated
+
+Claude: [Generates empathetic, professional response acknowledging
+ the frustration, taking ownership, providing a clear action
+ plan with timeline, and offering a call]
+```
+
+### Writing a KB Article
+
+```
+You: /kb-article How to configure webhook notifications —
+     just resolved this for the third customer this month
+
+Claude: [Generates a structured how-to article with prerequisites,
+ step-by-step instructions, verification steps, and common
+ issues — optimized for search]
+```
+
+## Configuration
+
+The plugin works out of the box with the included MCP connections. For the richest experience, connect additional data sources through your Claude settings:
+
+1. **Support platform**: Add your ticketing system for ticket history and customer context
+2. **Knowledge base**: Add your wiki for internal documentation and existing KB articles
+3. **Project tracker**: Add your issue tracker for bug reports and feature requests
+4. **CRM**: Add your CRM for account details and contact information
+
+Without these connections, the plugin will ask you to provide context manually and offer frameworks and templates you can fill in with your own data.

package/.claude/cowork_plugins/marketplaces/knowledge-work-plugins/design/.claude-plugin/plugin.json

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+{
+  "name": "design",
+  "version": "1.1.0",
+  "description": "Accelerate design workflows — critique, design system management, UX writing, accessibility audits, research synthesis, and dev handoff. From exploration to pixel-perfect specs.",
+  "author": {
+    "name": "Anthropic"
+  }
+}

package/.claude/cowork_plugins/marketplaces/knowledge-work-plugins/design/.mcp.json

@@ -0,0 +1,40 @@
+{
+  "mcpServers": {
+    "slack": {
+      "type": "http",
+      "url": "https://mcp.slack.com/mcp"
+    },
+    "figma": {
+      "type": "http",
+      "url": "https://mcp.figma.com/mcp"
+    },
+    "linear": {
+      "type": "http",
+      "url": "https://mcp.linear.app/mcp"
+    },
+    "asana": {
+      "type": "http",
+      "url": "https://mcp.asana.com/v2/mcp"
+    },
+    "atlassian": {
+      "type": "http",
+      "url": "https://mcp.atlassian.com/v1/mcp"
+    },
+    "notion": {
+      "type": "http",
+      "url": "https://mcp.notion.com/mcp"
+    },
+    "intercom": {
+      "type": "http",
+      "url": "https://mcp.intercom.com/mcp"
+    },
+    "google-calendar": {
+      "type": "http",
+      "url": "https://gcal.mcp.claude.com/mcp"
+    },
+    "gmail": {
+      "type": "http",
+      "url": "https://gmail.mcp.claude.com/mcp"
+    }
+  }
+}

package/.claude/cowork_plugins/marketplaces/knowledge-work-plugins/design/README.md

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+# Design Plugin
+
+A design productivity plugin primarily designed for [Cowork](https://claude.com/product/cowork), Anthropic's agentic desktop application — though it also works in Claude Code. Helps with design critique, system management, UX writing, accessibility, research synthesis, and developer handoff. Works with any design team — standalone with your input, supercharged when you connect Figma and other tools.
+
+## Installation
+
+```bash
+claude plugins add knowledge-work-plugins/design
+```
+
+## Commands
+
+Explicit workflows you invoke with a slash command:
+
+| Command | Description |
+|---|---|
+| `/critique` | Get structured design feedback — usability, visual hierarchy, accessibility, and consistency |
+| `/design-system` | Audit, document, or extend your design system — components, tokens, patterns |
+| `/handoff` | Generate developer handoff specs — measurements, tokens, states, interactions, and edge cases |
+| `/ux-copy` | Write or review UX copy — microcopy, error messages, empty states, onboarding flows |
+| `/accessibility` | Run an accessibility audit — WCAG compliance, color contrast, screen reader, and keyboard navigation |
+| `/research-synthesis` | Synthesize user research — interviews, surveys, usability tests into actionable insights |
+
+All commands work **standalone** (describe your design or paste screenshots) and get **supercharged** with MCP connectors.
+
+## Skills
+
+Domain knowledge Claude uses automatically when relevant:
+
+| Skill | Description |
+|---|---|
+| `design-critique` | Evaluate designs for usability, visual hierarchy, consistency, and adherence to design principles |
+| `design-system-management` | Manage design tokens, component libraries, and pattern documentation |
+| `ux-writing` | Write effective microcopy — clear, concise, consistent, and brand-aligned |
+| `accessibility-review` | Audit designs and code for WCAG 2.1 AA compliance |
+| `user-research` | Plan, conduct, and synthesize user research — interviews, surveys, usability testing |
+| `design-handoff` | Create comprehensive developer handoff documentation from designs |
+
+## Example Workflows
+
+### Getting Design Feedback
+
+```
+/critique
+```
+
+Share a Figma link, screenshot, or describe your design. Get structured feedback on usability, visual hierarchy, consistency, and accessibility.
+
+### Auditing Your Design System
+
+```
+/design-system audit
+```
+
+I'll review your component library for consistency, completeness, and naming conventions. Get a report with specific improvement recommendations.
+
+### Writing UX Copy
+
+```
+/ux-copy error messages for payment flow
+```
+
+Get context-appropriate copy with tone guidance, alternatives, and localization notes.
+
+### Developer Handoff
+
+```
+/handoff
+```
+
+Share a Figma link and get a complete spec: measurements, design tokens, component states, interaction notes, and edge cases.
+
+### Accessibility Check
+
+```
+/accessibility
+```
+
+Share a design or URL. Get a WCAG 2.1 AA compliance report with specific issues, severity, and remediation steps.
+
+### Synthesizing Research
+
+```
+/research-synthesis
+```
+
+Upload interview transcripts, survey results, or usability test notes. Get themes, insights, and prioritized recommendations.
+
+## Standalone + Supercharged
+
+Every command and skill works without any integrations:
+
+| What You Can Do | Standalone | Supercharged With |
+|-----------------|------------|-------------------|
+| Design critique | Describe or screenshot | Figma MCP (pull designs directly) |
+| Design system | Describe your system | Figma MCP (audit component library) |
+| Handoff specs | Describe or screenshot | Figma MCP (exact measurements, tokens) |
+| UX copy | Describe the context | Knowledge base (brand voice guidelines) |
+| Accessibility | Describe or screenshot | Figma MCP, analytics for real usage data |
+| Research synthesis | Paste transcripts | User feedback tools (pull raw data) |
+
+## MCP Integrations
+
+> If you see unfamiliar placeholders or need to check which tools are connected, see [CONNECTORS.md](CONNECTORS.md).
+
+Connect your tools for a richer experience:
+
+| Category | Examples | What It Enables |
+|---|---|---|
+| **Design tool** | Figma | Pull designs, inspect components, access design tokens |
+| **User feedback** | Intercom, Productboard | Raw feedback, feature requests, NPS data |
+| **Project tracker** | Linear, Asana, Jira | Link designs to tickets, track implementation |
+| **Knowledge base** | Notion | Brand guidelines, design principles, research repository |
+| **Product analytics** | Amplitude, Mixpanel | Usage data for research synthesis and design decisions |
+
+See [CONNECTORS.md](CONNECTORS.md) for the full list of supported integrations.

package/.claude/cowork_plugins/marketplaces/knowledge-work-plugins/engineering/.claude-plugin/plugin.json

@@ -0,0 +1,8 @@
+{
+  "name": "engineering",
+  "version": "1.1.0",
+  "description": "Streamline engineering workflows — standups, code review, architecture decisions, incident response, and technical documentation. Works with your existing tools or standalone.",
+  "author": {
+    "name": "Anthropic"
+  }
+}

package/.claude/cowork_plugins/marketplaces/knowledge-work-plugins/engineering/.mcp.json

@@ -0,0 +1,44 @@
+{
+  "mcpServers": {
+    "slack": {
+      "type": "http",
+      "url": "https://mcp.slack.com/mcp"
+    },
+    "linear": {
+      "type": "http",
+      "url": "https://mcp.linear.app/mcp"
+    },
+    "asana": {
+      "type": "http",
+      "url": "https://mcp.asana.com/v2/mcp"
+    },
+    "atlassian": {
+      "type": "http",
+      "url": "https://mcp.atlassian.com/v1/mcp"
+    },
+    "notion": {
+      "type": "http",
+      "url": "https://mcp.notion.com/mcp"
+    },
+    "github": {
+      "type": "http",
+      "url": "https://api.github.com/mcp"
+    },
+    "pagerduty": {
+      "type": "http",
+      "url": "https://mcp.pagerduty.com/mcp"
+    },
+    "datadog": {
+      "type": "http",
+      "url": "https://mcp.datadoghq.com/mcp"
+    },
+    "google-calendar": {
+      "type": "http",
+      "url": "https://gcal.mcp.claude.com/mcp"
+    },
+    "gmail": {
+      "type": "http",
+      "url": "https://gmail.mcp.claude.com/mcp"
+    }
+  }
+}