tychat-contracts 1.3.8 → 1.3.10

package/dist/conversations/conversation-type.dto.d.ts

@@ -1,5 +1,5 @@
-export declare const CONVERSATION_SESSION_TYPES: readonly ["ia", "human"];
-export declare const CONVERSATION_TYPES: readonly ["ia", "human"];
+export declare const CONVERSATION_SESSION_TYPES: readonly ["ia", "human", "waiting"];
+export declare const CONVERSATION_TYPES: readonly ["ia", "human", "waiting"];
 export type ConversationTypeDto = (typeof CONVERSATION_SESSION_TYPES)[number];
 export declare const CONVERSATION_MESSAGE_TYPES: readonly ["ia", "human", "patient"];
 export type ConversationMessageTypeDto = (typeof CONVERSATION_MESSAGE_TYPES)[number];

package/dist/conversations/conversation-type.dto.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"conversation-type.dto.d.ts","sourceRoot":"","sources":["../../src/conversations/conversation-type.dto.ts"],"names":[],"mappings":"AAGA,eAAO,MAAM,0BAA0B,0BAA2B,CAAC;AAGnE,eAAO,MAAM,kBAAkB,0BAA6B,CAAC;AAE7D,MAAM,MAAM,mBAAmB,GAAG,CAAC,OAAO,0BAA0B,CAAC,CAAC,MAAM,CAAC,CAAC;AAI9E,eAAO,MAAM,0BAA0B,qCAAsC,CAAC;AAC9E,MAAM,MAAM,0BAA0B,GAAG,CAAC,OAAO,0BAA0B,CAAC,CAAC,MAAM,CAAC,CAAC"}
+{"version":3,"file":"conversation-type.dto.d.ts","sourceRoot":"","sources":["../../src/conversations/conversation-type.dto.ts"],"names":[],"mappings":"AAIA,eAAO,MAAM,0BAA0B,qCAAsC,CAAC;AAG9E,eAAO,MAAM,kBAAkB,qCAA6B,CAAC;AAE7D,MAAM,MAAM,mBAAmB,GAAG,CAAC,OAAO,0BAA0B,CAAC,CAAC,MAAM,CAAC,CAAC;AAI9E,eAAO,MAAM,0BAA0B,qCAAsC,CAAC;AAC9E,MAAM,MAAM,0BAA0B,GAAG,CAAC,OAAO,0BAA0B,CAAC,CAAC,MAAM,CAAC,CAAC"}

package/dist/conversations/conversation-type.dto.js

@@ -4,7 +4,8 @@ exports.CONVERSATION_MESSAGE_TYPES = exports.CONVERSATION_TYPES = exports.CONVER
 // Allowed conversation session types.
 // "ia"    → patient interacting with the AI.
 // "human" → human staff member responding to the patient.
-exports.CONVERSATION_SESSION_TYPES = ['ia', 'human'];
+// "waiting" → waiting queue for human handoff.
+exports.CONVERSATION_SESSION_TYPES = ['ia', 'human', 'waiting'];
 // Backwards-compatible alias for session types.
 exports.CONVERSATION_TYPES = exports.CONVERSATION_SESSION_TYPES;
 // Allowed conversation message types for the `conversations` table.

package/dist/conversations/followup-config-response.dto.d.ts

@@ -33,5 +33,14 @@ export declare class FollowupConfigResponseDto {
     templateReturnSuggestion?: string;
     templateAbandonment?: string;
     enabled: boolean;
+    humanPatientIdleWarningDelayMinutes: number;
+    humanPatientIdleFinalizeDelayMinutes: number;
+    humanAttendantIdleRequeueDelayMinutes: number;
+    humanAttendantIdlePushWarningLeadMinutes: number;
+    humanPatientIdleWarningMessage: string;
+    humanPatientIdleFinalizeMessage: string;
+    humanAttendantIdleRequeueMessage: string;
+    humanAfterHoursWaitingMessage: string;
+    humanRequestOutsideHoursMessage: string;
 }
 //# sourceMappingURL=followup-config-response.dto.d.ts.map

package/dist/conversations/followup-config-response.dto.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"followup-config-response.dto.d.ts","sourceRoot":"","sources":["../../src/conversations/followup-config-response.dto.ts"],"names":[],"mappings":"AAGA;;;;;GAKG;AACH,qBAAa,yBAAyB;IAIpC,EAAE,EAAE,MAAM,CAAC;IAMX,MAAM,CAAC,EAAE,MAAM,CAAC;IAYhB,2BAA2B,EAAE,MAAM,CAAC;IAKpC,qBAAqB,EAAE,MAAM,CAAC;IAK9B,qBAAqB,EAAE,MAAM,CAAC;IAK9B,qBAAqB,EAAE,MAAM,CAAC;IAK9B,qBAAqB,EAAE,MAAM,CAAC;IAK9B,qBAAqB,EAAE,MAAM,CAAC;IAS9B,yBAAyB,EAAE,MAAM,CAAC;IAIlC,mBAAmB,EAAE,OAAO,CAAC;IAS7B,+BAA+B,EAAE,MAAM,CAAC;IAIxC,0BAA0B,EAAE,OAAO,CAAC;IAKpC,gCAAgC,EAAE,MAAM,CAAC;IAIzC,2BAA2B,EAAE,OAAO,CAAC;IASrC,kBAAkB,EAAE,MAAM,CAAC;IAI3B,aAAa,EAAE,OAAO,CAAC;IASvB,yBAAyB,EAAE,MAAM,CAAC;IAIlC,oBAAoB,EAAE,OAAO,CAAC;IAS9B,4BAA4B,EAAE,MAAM,CAAC;IAIrC,uBAAuB,EAAE,OAAO,CAAC;IAYjC,+BAA+B,CAAC,EAAE,MAAM,CAAC;IAQzC,2BAA2B,CAAC,EAAE,MAAM,CAAC;IAQrC,4BAA4B,CAAC,EAAE,MAAM,CAAC;IAQtC,wBAAwB,CAAC,EAAE,MAAM,CAAC;IAQlC,qBAAqB,CAAC,EAAE,MAAM,CAAC;IAQ/B,wBAAwB,CAAC,EAAE,MAAM,CAAC;IAQlC,mBAAmB,CAAC,EAAE,MAAM,CAAC;IAQ7B,OAAO,EAAE,OAAO,CAAC;CAClB"}
+{"version":3,"file":"followup-config-response.dto.d.ts","sourceRoot":"","sources":["../../src/conversations/followup-config-response.dto.ts"],"names":[],"mappings":"AAWA;;;;;GAKG;AACH,qBAAa,yBAAyB;IAIpC,EAAE,EAAE,MAAM,CAAC;IAMX,MAAM,CAAC,EAAE,MAAM,CAAC;IAYhB,2BAA2B,EAAE,MAAM,CAAC;IAKpC,qBAAqB,EAAE,MAAM,CAAC;IAK9B,qBAAqB,EAAE,MAAM,CAAC;IAK9B,qBAAqB,EAAE,MAAM,CAAC;IAK9B,qBAAqB,EAAE,MAAM,CAAC;IAK9B,qBAAqB,EAAE,MAAM,CAAC;IAS9B,yBAAyB,EAAE,MAAM,CAAC;IAIlC,mBAAmB,EAAE,OAAO,CAAC;IAS7B,+BAA+B,EAAE,MAAM,CAAC;IAIxC,0BAA0B,EAAE,OAAO,CAAC;IAKpC,gCAAgC,EAAE,MAAM,CAAC;IAIzC,2BAA2B,EAAE,OAAO,CAAC;IASrC,kBAAkB,EAAE,MAAM,CAAC;IAI3B,aAAa,EAAE,OAAO,CAAC;IASvB,yBAAyB,EAAE,MAAM,CAAC;IAIlC,oBAAoB,EAAE,OAAO,CAAC;IAS9B,4BAA4B,EAAE,MAAM,CAAC;IAIrC,uBAAuB,EAAE,OAAO,CAAC;IAYjC,+BAA+B,CAAC,EAAE,MAAM,CAAC;IAQzC,2BAA2B,CAAC,EAAE,MAAM,CAAC;IAQrC,4BAA4B,CAAC,EAAE,MAAM,CAAC;IAQtC,wBAAwB,CAAC,EAAE,MAAM,CAAC;IAQlC,qBAAqB,CAAC,EAAE,MAAM,CAAC;IAQ/B,wBAAwB,CAAC,EAAE,MAAM,CAAC;IAQlC,mBAAmB,CAAC,EAAE,MAAM,CAAC;IAQ7B,OAAO,EAAE,OAAO,CAAC;IASjB,mCAAmC,EAAE,MAAM,CAAC;IAS5C,oCAAoC,EAAE,MAAM,CAAC;IAS7C,qCAAqC,EAAE,MAAM,CAAC;IAS9C,wCAAwC,EAAE,MAAM,CAAC;IASjD,8BAA8B,EAAE,MAAM,CAAC;IASvC,+BAA+B,EAAE,MAAM,CAAC;IASxC,gCAAgC,EAAE,MAAM,CAAC;IASzC,6BAA6B,EAAE,MAAM,CAAC;IAUtC,+BAA+B,EAAE,MAAM,CAAC;CACzC"}

package/dist/conversations/followup-config-response.dto.js

@@ -71,6 +71,15 @@ class FollowupConfigResponseDto {
     // Global setting
     // ---------------------------------------------------------------------------
     enabled;
+    humanPatientIdleWarningDelayMinutes;
+    humanPatientIdleFinalizeDelayMinutes;
+    humanAttendantIdleRequeueDelayMinutes;
+    humanAttendantIdlePushWarningLeadMinutes;
+    humanPatientIdleWarningMessage;
+    humanPatientIdleFinalizeMessage;
+    humanAttendantIdleRequeueMessage;
+    humanAfterHoursWaitingMessage;
+    humanRequestOutsideHoursMessage;
 }
 exports.FollowupConfigResponseDto = FollowupConfigResponseDto;
 __decorate([
@@ -259,3 +268,84 @@ __decorate([
     (0, class_validator_1.IsBoolean)(),
     __metadata("design:type", Boolean)
 ], FollowupConfigResponseDto.prototype, "enabled", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        description: 'Minutes to send warning when attendant sent the last message and patient did not reply',
+        example: 5,
+    }),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.Min)(1),
+    __metadata("design:type", Number)
+], FollowupConfigResponseDto.prototype, "humanPatientIdleWarningDelayMinutes", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        description: 'Minutes after warning to finalize human attendance and return session to IA',
+        example: 10,
+    }),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.Min)(1),
+    __metadata("design:type", Number)
+], FollowupConfigResponseDto.prototype, "humanPatientIdleFinalizeDelayMinutes", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        description: 'Minutes to requeue when patient sent the last message and attendant did not reply',
+        example: 15,
+    }),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.Min)(1),
+    __metadata("design:type", Number)
+], FollowupConfigResponseDto.prototype, "humanAttendantIdleRequeueDelayMinutes", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        description: 'Minutes before requeue to send a push to the responsible attendant (0 = disabled). Must be less than humanAttendantIdleRequeueDelayMinutes when > 0.',
+        example: 3,
+    }),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.Min)(0),
+    __metadata("design:type", Number)
+], FollowupConfigResponseDto.prototype, "humanAttendantIdlePushWarningLeadMinutes", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        description: 'Message sent as warning when patient is idle during human attendance',
+        example: 'Ainda estamos aguardando sua resposta. Em alguns minutos, o atendimento humano sera finalizado caso nao haja retorno.',
+    }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(5000),
+    __metadata("design:type", String)
+], FollowupConfigResponseDto.prototype, "humanPatientIdleWarningMessage", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        description: 'Message sent when human attendance is finalized due to patient inactivity',
+        example: 'Como nao recebemos seu retorno, encerramos o atendimento humano por agora. Se precisar, posso continuar seu atendimento por IA.',
+    }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(5000),
+    __metadata("design:type", String)
+], FollowupConfigResponseDto.prototype, "humanPatientIdleFinalizeMessage", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        description: 'Message sent when session is requeued due to attendant inactivity',
+        example: 'Devido a alta demanda, outro atendente continuara seu atendimento em breve.',
+    }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(5000),
+    __metadata("design:type", String)
+], FollowupConfigResponseDto.prototype, "humanAttendantIdleRequeueMessage", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        description: 'Message sent when clinic is closed and session remains in waiting queue',
+        example: 'Nosso horario de atendimento foi encerrado. Retornaremos o contato no proximo dia util.',
+    }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(5000),
+    __metadata("design:type", String)
+], FollowupConfigResponseDto.prototype, "humanAfterHoursWaitingMessage", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        description: 'Message sent when patient requests human support outside clinic hours',
+        example: 'No momento estamos fora do horario de atendimento humano. Sua conversa foi para a fila e retornaremos no proximo dia util.',
+    }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(5000),
+    __metadata("design:type", String)
+], FollowupConfigResponseDto.prototype, "humanRequestOutsideHoursMessage", void 0);

package/dist/notifications/index.d.ts

@@ -1,9 +1,10 @@
 export { NotificationUserCreatedEventPayload, NotificationPasswordResetRequestedEventPayload, NotificationConversationChangeToHumanEventPayload, NotificationTenantAiTokensThresholdEventPayload, } from './notifications-kafka.payloads';
-export { TOPIC_NOTIFICATIONS_FIND_ALL, TOPIC_NOTIFICATIONS_REGISTER_PUSH_TOKEN, TOPIC_NOTIFICATIONS_UPDATE_VIEWED, EVENT_NOTIFICATIONS_ADMIN_BROADCAST_PUSH, EVENT_NOTIFICATIONS_CONVERSATION_HANDOFF_PUSH, EVENT_NOTIFICATIONS_TENANT_AI_TOKENS_THRESHOLD, } from './notifications-kafka-topics';
+export { TOPIC_NOTIFICATIONS_FIND_ALL, TOPIC_NOTIFICATIONS_REGISTER_PUSH_TOKEN, TOPIC_NOTIFICATIONS_UPDATE_VIEWED, TOPIC_NOTIFICATIONS_SEND_PUSH_TO_USER, EVENT_NOTIFICATIONS_ADMIN_BROADCAST_PUSH, EVENT_NOTIFICATIONS_CONVERSATION_HANDOFF_PUSH, EVENT_NOTIFICATIONS_HUMAN_ATTENDANT_IDLE_WARNING_PUSH, EVENT_NOTIFICATIONS_TENANT_AI_TOKENS_THRESHOLD, } from './notifications-kafka-topics';
 export { AdminBroadcastPushDto, ADMIN_NOTIFICATION_KINDS, type AdminNotificationKind, } from './admin-broadcast-push.dto';
 export { RegisterPushTokenDto, NotificationsRegisterPushTokenKafkaDto, } from './register-push-token.dto';
 export { ListNotificationsQueryDto, NOTIFICATION_PROVIDER_FILTERS, NOTIFICATION_STATUS_FILTERS, type NotificationProviderFilterDto, type NotificationStatusFilterDto, } from './list-notifications-query.dto';
 export { NotificationsFindAllKafkaDto } from './notifications-find-all-kafka.dto';
 export { NotificationListItemDto } from './notification-list-item.dto';
 export { UpdateNotificationViewedDto, NotificationsUpdateViewedKafkaDto, } from './update-notification-viewed.dto';
+export { NotificationsSendPushToUserKafkaDto } from './notifications-send-push-to-user.dto';
 //# sourceMappingURL=index.d.ts.map

package/dist/notifications/index.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../src/notifications/index.ts"],"names":[],"mappings":"AAAA,OAAO,EACL,mCAAmC,EACnC,8CAA8C,EAC9C,iDAAiD,EACjD,+CAA+C,GAChD,MAAM,gCAAgC,CAAC;AACxC,OAAO,EACL,4BAA4B,EAC5B,uCAAuC,EACvC,iCAAiC,EACjC,wCAAwC,EACxC,6CAA6C,EAC7C,8CAA8C,GAC/C,MAAM,8BAA8B,CAAC;AACtC,OAAO,EACL,qBAAqB,EACrB,wBAAwB,EACxB,KAAK,qBAAqB,GAC3B,MAAM,4BAA4B,CAAC;AACpC,OAAO,EACL,oBAAoB,EACpB,sCAAsC,GACvC,MAAM,2BAA2B,CAAC;AACnC,OAAO,EACL,yBAAyB,EACzB,6BAA6B,EAC7B,2BAA2B,EAC3B,KAAK,6BAA6B,EAClC,KAAK,2BAA2B,GACjC,MAAM,gCAAgC,CAAC;AACxC,OAAO,EAAE,4BAA4B,EAAE,MAAM,oCAAoC,CAAC;AAClF,OAAO,EAAE,uBAAuB,EAAE,MAAM,8BAA8B,CAAC;AACvE,OAAO,EACL,2BAA2B,EAC3B,iCAAiC,GAClC,MAAM,kCAAkC,CAAC"}
+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../src/notifications/index.ts"],"names":[],"mappings":"AAAA,OAAO,EACL,mCAAmC,EACnC,8CAA8C,EAC9C,iDAAiD,EACjD,+CAA+C,GAChD,MAAM,gCAAgC,CAAC;AACxC,OAAO,EACL,4BAA4B,EAC5B,uCAAuC,EACvC,iCAAiC,EACjC,qCAAqC,EACrC,wCAAwC,EACxC,6CAA6C,EAC7C,qDAAqD,EACrD,8CAA8C,GAC/C,MAAM,8BAA8B,CAAC;AACtC,OAAO,EACL,qBAAqB,EACrB,wBAAwB,EACxB,KAAK,qBAAqB,GAC3B,MAAM,4BAA4B,CAAC;AACpC,OAAO,EACL,oBAAoB,EACpB,sCAAsC,GACvC,MAAM,2BAA2B,CAAC;AACnC,OAAO,EACL,yBAAyB,EACzB,6BAA6B,EAC7B,2BAA2B,EAC3B,KAAK,6BAA6B,EAClC,KAAK,2BAA2B,GACjC,MAAM,gCAAgC,CAAC;AACxC,OAAO,EAAE,4BAA4B,EAAE,MAAM,oCAAoC,CAAC;AAClF,OAAO,EAAE,uBAAuB,EAAE,MAAM,8BAA8B,CAAC;AACvE,OAAO,EACL,2BAA2B,EAC3B,iCAAiC,GAClC,MAAM,kCAAkC,CAAC;AAC1C,OAAO,EAAE,mCAAmC,EAAE,MAAM,uCAAuC,CAAC"}

package/dist/notifications/index.js

@@ -1,6 +1,6 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.NotificationsUpdateViewedKafkaDto = exports.UpdateNotificationViewedDto = exports.NotificationListItemDto = exports.NotificationsFindAllKafkaDto = exports.NOTIFICATION_STATUS_FILTERS = exports.NOTIFICATION_PROVIDER_FILTERS = exports.ListNotificationsQueryDto = exports.NotificationsRegisterPushTokenKafkaDto = exports.RegisterPushTokenDto = exports.ADMIN_NOTIFICATION_KINDS = exports.AdminBroadcastPushDto = exports.EVENT_NOTIFICATIONS_TENANT_AI_TOKENS_THRESHOLD = exports.EVENT_NOTIFICATIONS_CONVERSATION_HANDOFF_PUSH = exports.EVENT_NOTIFICATIONS_ADMIN_BROADCAST_PUSH = exports.TOPIC_NOTIFICATIONS_UPDATE_VIEWED = exports.TOPIC_NOTIFICATIONS_REGISTER_PUSH_TOKEN = exports.TOPIC_NOTIFICATIONS_FIND_ALL = exports.NotificationTenantAiTokensThresholdEventPayload = exports.NotificationConversationChangeToHumanEventPayload = exports.NotificationPasswordResetRequestedEventPayload = exports.NotificationUserCreatedEventPayload = void 0;
+exports.NotificationsSendPushToUserKafkaDto = exports.NotificationsUpdateViewedKafkaDto = exports.UpdateNotificationViewedDto = exports.NotificationListItemDto = exports.NotificationsFindAllKafkaDto = exports.NOTIFICATION_STATUS_FILTERS = exports.NOTIFICATION_PROVIDER_FILTERS = exports.ListNotificationsQueryDto = exports.NotificationsRegisterPushTokenKafkaDto = exports.RegisterPushTokenDto = exports.ADMIN_NOTIFICATION_KINDS = exports.AdminBroadcastPushDto = exports.EVENT_NOTIFICATIONS_TENANT_AI_TOKENS_THRESHOLD = exports.EVENT_NOTIFICATIONS_HUMAN_ATTENDANT_IDLE_WARNING_PUSH = exports.EVENT_NOTIFICATIONS_CONVERSATION_HANDOFF_PUSH = exports.EVENT_NOTIFICATIONS_ADMIN_BROADCAST_PUSH = exports.TOPIC_NOTIFICATIONS_SEND_PUSH_TO_USER = exports.TOPIC_NOTIFICATIONS_UPDATE_VIEWED = exports.TOPIC_NOTIFICATIONS_REGISTER_PUSH_TOKEN = exports.TOPIC_NOTIFICATIONS_FIND_ALL = exports.NotificationTenantAiTokensThresholdEventPayload = exports.NotificationConversationChangeToHumanEventPayload = exports.NotificationPasswordResetRequestedEventPayload = exports.NotificationUserCreatedEventPayload = void 0;
 var notifications_kafka_payloads_1 = require("./notifications-kafka.payloads");
 Object.defineProperty(exports, "NotificationUserCreatedEventPayload", { enumerable: true, get: function () { return notifications_kafka_payloads_1.NotificationUserCreatedEventPayload; } });
 Object.defineProperty(exports, "NotificationPasswordResetRequestedEventPayload", { enumerable: true, get: function () { return notifications_kafka_payloads_1.NotificationPasswordResetRequestedEventPayload; } });
@@ -10,8 +10,10 @@ var notifications_kafka_topics_1 = require("./notifications-kafka-topics");
 Object.defineProperty(exports, "TOPIC_NOTIFICATIONS_FIND_ALL", { enumerable: true, get: function () { return notifications_kafka_topics_1.TOPIC_NOTIFICATIONS_FIND_ALL; } });
 Object.defineProperty(exports, "TOPIC_NOTIFICATIONS_REGISTER_PUSH_TOKEN", { enumerable: true, get: function () { return notifications_kafka_topics_1.TOPIC_NOTIFICATIONS_REGISTER_PUSH_TOKEN; } });
 Object.defineProperty(exports, "TOPIC_NOTIFICATIONS_UPDATE_VIEWED", { enumerable: true, get: function () { return notifications_kafka_topics_1.TOPIC_NOTIFICATIONS_UPDATE_VIEWED; } });
+Object.defineProperty(exports, "TOPIC_NOTIFICATIONS_SEND_PUSH_TO_USER", { enumerable: true, get: function () { return notifications_kafka_topics_1.TOPIC_NOTIFICATIONS_SEND_PUSH_TO_USER; } });
 Object.defineProperty(exports, "EVENT_NOTIFICATIONS_ADMIN_BROADCAST_PUSH", { enumerable: true, get: function () { return notifications_kafka_topics_1.EVENT_NOTIFICATIONS_ADMIN_BROADCAST_PUSH; } });
 Object.defineProperty(exports, "EVENT_NOTIFICATIONS_CONVERSATION_HANDOFF_PUSH", { enumerable: true, get: function () { return notifications_kafka_topics_1.EVENT_NOTIFICATIONS_CONVERSATION_HANDOFF_PUSH; } });
+Object.defineProperty(exports, "EVENT_NOTIFICATIONS_HUMAN_ATTENDANT_IDLE_WARNING_PUSH", { enumerable: true, get: function () { return notifications_kafka_topics_1.EVENT_NOTIFICATIONS_HUMAN_ATTENDANT_IDLE_WARNING_PUSH; } });
 Object.defineProperty(exports, "EVENT_NOTIFICATIONS_TENANT_AI_TOKENS_THRESHOLD", { enumerable: true, get: function () { return notifications_kafka_topics_1.EVENT_NOTIFICATIONS_TENANT_AI_TOKENS_THRESHOLD; } });
 var admin_broadcast_push_dto_1 = require("./admin-broadcast-push.dto");
 Object.defineProperty(exports, "AdminBroadcastPushDto", { enumerable: true, get: function () { return admin_broadcast_push_dto_1.AdminBroadcastPushDto; } });
@@ -30,3 +32,5 @@ Object.defineProperty(exports, "NotificationListItemDto", { enumerable: true, ge
 var update_notification_viewed_dto_1 = require("./update-notification-viewed.dto");
 Object.defineProperty(exports, "UpdateNotificationViewedDto", { enumerable: true, get: function () { return update_notification_viewed_dto_1.UpdateNotificationViewedDto; } });
 Object.defineProperty(exports, "NotificationsUpdateViewedKafkaDto", { enumerable: true, get: function () { return update_notification_viewed_dto_1.NotificationsUpdateViewedKafkaDto; } });
+var notifications_send_push_to_user_dto_1 = require("./notifications-send-push-to-user.dto");
+Object.defineProperty(exports, "NotificationsSendPushToUserKafkaDto", { enumerable: true, get: function () { return notifications_send_push_to_user_dto_1.NotificationsSendPushToUserKafkaDto; } });

package/dist/notifications/notifications-kafka-topics.d.ts

@@ -3,10 +3,14 @@ export declare const TOPIC_NOTIFICATIONS_FIND_ALL = "notifications.findAll";
 export declare const TOPIC_NOTIFICATIONS_REGISTER_PUSH_TOKEN = "notifications.registerPushToken";
 /** Kafka request–reply: atualizar visualização de uma notificação persistida. */
 export declare const TOPIC_NOTIFICATIONS_UPDATE_VIEWED = "notifications.updateViewed";
+/** RabbitMQ request–reply: enviar push FCM a um utilizador (serviços internos). */
+export declare const TOPIC_NOTIFICATIONS_SEND_PUSH_TO_USER = "notifications.sendPushToUser";
 /** Kafka event: push FCM em massa (painel administrativo). */
 export declare const EVENT_NOTIFICATIONS_ADMIN_BROADCAST_PUSH = "notifications.admin_broadcast_push";
 /** Registo `notifications` / FCM quando a clínica recebe alerta de conversa para humano. */
 export declare const EVENT_NOTIFICATIONS_CONVERSATION_HANDOFF_PUSH = "notifications.conversation_change_to_human_push";
+/** Push ao atendente responsável: perto do timeout de inatividade (antes de ir à fila). */
+export declare const EVENT_NOTIFICATIONS_HUMAN_ATTENDANT_IDLE_WARNING_PUSH = "notifications.human_attendant_idle_warning_push";
 /** Evento Kafka: alerta de cota mensal de tokens de IA para administradores do tenant. */
 export declare const EVENT_NOTIFICATIONS_TENANT_AI_TOKENS_THRESHOLD = "notifications.tenant_ai_tokens_threshold";
 //# sourceMappingURL=notifications-kafka-topics.d.ts.map

package/dist/notifications/notifications-kafka-topics.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"notifications-kafka-topics.d.ts","sourceRoot":"","sources":["../../src/notifications/notifications-kafka-topics.ts"],"names":[],"mappings":"AAAA,8EAA8E;AAC9E,eAAO,MAAM,4BAA4B,0BAA0B,CAAC;AAEpE,eAAO,MAAM,uCAAuC,oCACjB,CAAC;AAEpC,iFAAiF;AACjF,eAAO,MAAM,iCAAiC,+BAA+B,CAAC;AAE9E,8DAA8D;AAC9D,eAAO,MAAM,wCAAwC,uCACf,CAAC;AAEvC,4FAA4F;AAC5F,eAAO,MAAM,6CAA6C,oDACP,CAAC;AAEpD,0FAA0F;AAC1F,eAAO,MAAM,8CAA8C,6CACf,CAAC"}
+{"version":3,"file":"notifications-kafka-topics.d.ts","sourceRoot":"","sources":["../../src/notifications/notifications-kafka-topics.ts"],"names":[],"mappings":"AAAA,8EAA8E;AAC9E,eAAO,MAAM,4BAA4B,0BAA0B,CAAC;AAEpE,eAAO,MAAM,uCAAuC,oCACjB,CAAC;AAEpC,iFAAiF;AACjF,eAAO,MAAM,iCAAiC,+BAA+B,CAAC;AAE9E,mFAAmF;AACnF,eAAO,MAAM,qCAAqC,iCAAiC,CAAC;AAEpF,8DAA8D;AAC9D,eAAO,MAAM,wCAAwC,uCACf,CAAC;AAEvC,4FAA4F;AAC5F,eAAO,MAAM,6CAA6C,oDACP,CAAC;AAEpD,2FAA2F;AAC3F,eAAO,MAAM,qDAAqD,oDACf,CAAC;AAEpD,0FAA0F;AAC1F,eAAO,MAAM,8CAA8C,6CACf,CAAC"}

package/dist/notifications/notifications-kafka-topics.js

@@ -1,14 +1,18 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.EVENT_NOTIFICATIONS_TENANT_AI_TOKENS_THRESHOLD = exports.EVENT_NOTIFICATIONS_CONVERSATION_HANDOFF_PUSH = exports.EVENT_NOTIFICATIONS_ADMIN_BROADCAST_PUSH = exports.TOPIC_NOTIFICATIONS_UPDATE_VIEWED = exports.TOPIC_NOTIFICATIONS_REGISTER_PUSH_TOKEN = exports.TOPIC_NOTIFICATIONS_FIND_ALL = void 0;
+exports.EVENT_NOTIFICATIONS_TENANT_AI_TOKENS_THRESHOLD = exports.EVENT_NOTIFICATIONS_HUMAN_ATTENDANT_IDLE_WARNING_PUSH = exports.EVENT_NOTIFICATIONS_CONVERSATION_HANDOFF_PUSH = exports.EVENT_NOTIFICATIONS_ADMIN_BROADCAST_PUSH = exports.TOPIC_NOTIFICATIONS_SEND_PUSH_TO_USER = exports.TOPIC_NOTIFICATIONS_UPDATE_VIEWED = exports.TOPIC_NOTIFICATIONS_REGISTER_PUSH_TOKEN = exports.TOPIC_NOTIFICATIONS_FIND_ALL = void 0;
 /** Kafka request–reply: lista notificações persistidas no banco do tenant. */
 exports.TOPIC_NOTIFICATIONS_FIND_ALL = 'notifications.findAll';
 exports.TOPIC_NOTIFICATIONS_REGISTER_PUSH_TOKEN = 'notifications.registerPushToken';
 /** Kafka request–reply: atualizar visualização de uma notificação persistida. */
 exports.TOPIC_NOTIFICATIONS_UPDATE_VIEWED = 'notifications.updateViewed';
+/** RabbitMQ request–reply: enviar push FCM a um utilizador (serviços internos). */
+exports.TOPIC_NOTIFICATIONS_SEND_PUSH_TO_USER = 'notifications.sendPushToUser';
 /** Kafka event: push FCM em massa (painel administrativo). */
 exports.EVENT_NOTIFICATIONS_ADMIN_BROADCAST_PUSH = 'notifications.admin_broadcast_push';
 /** Registo `notifications` / FCM quando a clínica recebe alerta de conversa para humano. */
 exports.EVENT_NOTIFICATIONS_CONVERSATION_HANDOFF_PUSH = 'notifications.conversation_change_to_human_push';
+/** Push ao atendente responsável: perto do timeout de inatividade (antes de ir à fila). */
+exports.EVENT_NOTIFICATIONS_HUMAN_ATTENDANT_IDLE_WARNING_PUSH = 'notifications.human_attendant_idle_warning_push';
 /** Evento Kafka: alerta de cota mensal de tokens de IA para administradores do tenant. */
 exports.EVENT_NOTIFICATIONS_TENANT_AI_TOKENS_THRESHOLD = 'notifications.tenant_ai_tokens_threshold';

package/dist/notifications/notifications-send-push-to-user.dto.d.ts

@@ -0,0 +1,13 @@
+/**
+ * RPC RabbitMQ `notifications.sendPushToUser` — envio FCM a um utilizador (microserviços internos).
+ */
+export declare class NotificationsSendPushToUserKafkaDto {
+    tenant: string;
+    userId: string;
+    title: string;
+    body: string;
+    data?: Record<string, string>;
+    notificationEvent?: string;
+    notificationKind?: 'notification' | 'alert';
+}
+//# sourceMappingURL=notifications-send-push-to-user.dto.d.ts.map

package/dist/notifications/notifications-send-push-to-user.dto.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"notifications-send-push-to-user.dto.d.ts","sourceRoot":"","sources":["../../src/notifications/notifications-send-push-to-user.dto.ts"],"names":[],"mappings":"AAYA;;GAEG;AACH,qBAAa,mCAAmC;IAK9C,MAAM,EAAE,MAAM,CAAC;IAIf,MAAM,EAAE,MAAM,CAAC;IAMf,KAAK,EAAE,MAAM,CAAC;IAMd,IAAI,EAAE,MAAM,CAAC;IAOb,IAAI,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAAC,CAAC;IAQ9B,iBAAiB,CAAC,EAAE,MAAM,CAAC;IAK3B,gBAAgB,CAAC,EAAE,cAAc,GAAG,OAAO,CAAC;CAC7C"}

package/dist/notifications/notifications-send-push-to-user.dto.js

@@ -0,0 +1,76 @@
+"use strict";
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+var __metadata = (this && this.__metadata) || function (k, v) {
+    if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.NotificationsSendPushToUserKafkaDto = void 0;
+const swagger_1 = require("@nestjs/swagger");
+const class_validator_1 = require("class-validator");
+/**
+ * RPC RabbitMQ `notifications.sendPushToUser` — envio FCM a um utilizador (microserviços internos).
+ */
+class NotificationsSendPushToUserKafkaDto {
+    tenant;
+    userId;
+    title;
+    body;
+    data;
+    notificationEvent;
+    notificationKind;
+}
+exports.NotificationsSendPushToUserKafkaDto = NotificationsSendPushToUserKafkaDto;
+__decorate([
+    (0, swagger_1.ApiProperty)({ example: 'default' }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.IsNotEmpty)(),
+    (0, class_validator_1.MaxLength)(255),
+    __metadata("design:type", String)
+], NotificationsSendPushToUserKafkaDto.prototype, "tenant", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({ format: 'uuid', description: 'Destinatário (ex.: JWT sub do atendente)' }),
+    (0, class_validator_1.IsUUID)('4'),
+    __metadata("design:type", String)
+], NotificationsSendPushToUserKafkaDto.prototype, "userId", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({ example: 'Título curto' }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MinLength)(1),
+    (0, class_validator_1.MaxLength)(200),
+    __metadata("design:type", String)
+], NotificationsSendPushToUserKafkaDto.prototype, "title", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({ example: 'Corpo da notificação' }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MinLength)(1),
+    (0, class_validator_1.MaxLength)(2000),
+    __metadata("design:type", String)
+], NotificationsSendPushToUserKafkaDto.prototype, "body", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({
+        description: 'Dados extras FCM (strings); ex.: sessionUuid, patientId',
+    }),
+    (0, class_validator_1.IsOptional)(),
+    (0, class_validator_1.IsObject)(),
+    __metadata("design:type", Object)
+], NotificationsSendPushToUserKafkaDto.prototype, "data", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({
+        description: 'Valor gravado em notifications.notification_event (auditoria)',
+    }),
+    (0, class_validator_1.IsOptional)(),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(120),
+    __metadata("design:type", String)
+], NotificationsSendPushToUserKafkaDto.prototype, "notificationEvent", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: ['notification', 'alert'] }),
+    (0, class_validator_1.IsOptional)(),
+    (0, class_validator_1.IsIn)(['notification', 'alert']),
+    __metadata("design:type", String)
+], NotificationsSendPushToUserKafkaDto.prototype, "notificationKind", void 0);

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "tychat-contracts",
-  "version": "1.3.8",
+  "version": "1.3.10",
   "description": "DTOs compartilhados com class-validator (API e microserviços)",
   "main": "dist/index.js",
   "types": "dist/index.d.ts",

package/src/conversations/conversation-type.dto.ts

@@ -1,7 +1,8 @@
 // Allowed conversation session types.
 // "ia"    → patient interacting with the AI.
 // "human" → human staff member responding to the patient.
-export const CONVERSATION_SESSION_TYPES = ['ia', 'human'] as const;
+// "waiting" → waiting queue for human handoff.
+export const CONVERSATION_SESSION_TYPES = ['ia', 'human', 'waiting'] as const;
 
 // Backwards-compatible alias for session types.
 export const CONVERSATION_TYPES = CONVERSATION_SESSION_TYPES;

package/src/conversations/followup-config-response.dto.ts

@@ -1,5 +1,13 @@
 import { ApiProperty, ApiPropertyOptional } from '@nestjs/swagger';
-import { IsBoolean, IsInt, IsNotEmpty, IsOptional, IsString, Min } from 'class-validator';
+import {
+  IsBoolean,
+  IsInt,
+  IsNotEmpty,
+  IsOptional,
+  IsString,
+  MaxLength,
+  Min,
+} from 'class-validator';
 
 /**
  * Represents a follow-up timing configuration for a tenant.
@@ -197,4 +205,86 @@ export class FollowupConfigResponseDto {
   @ApiProperty({ description: 'Whether abandonment follow-up is enabled for this tenant' })
   @IsBoolean()
   enabled: boolean;
+
+  @ApiProperty({
+    description:
+      'Minutes to send warning when attendant sent the last message and patient did not reply',
+    example: 5,
+  })
+  @IsInt()
+  @Min(1)
+  humanPatientIdleWarningDelayMinutes: number;
+
+  @ApiProperty({
+    description:
+      'Minutes after warning to finalize human attendance and return session to IA',
+    example: 10,
+  })
+  @IsInt()
+  @Min(1)
+  humanPatientIdleFinalizeDelayMinutes: number;
+
+  @ApiProperty({
+    description:
+      'Minutes to requeue when patient sent the last message and attendant did not reply',
+    example: 15,
+  })
+  @IsInt()
+  @Min(1)
+  humanAttendantIdleRequeueDelayMinutes: number;
+
+  @ApiProperty({
+    description:
+      'Minutes before requeue to send a push to the responsible attendant (0 = disabled). Must be less than humanAttendantIdleRequeueDelayMinutes when > 0.',
+    example: 3,
+  })
+  @IsInt()
+  @Min(0)
+  humanAttendantIdlePushWarningLeadMinutes: number;
+
+  @ApiProperty({
+    description: 'Message sent as warning when patient is idle during human attendance',
+    example:
+      'Ainda estamos aguardando sua resposta. Em alguns minutos, o atendimento humano sera finalizado caso nao haja retorno.',
+  })
+  @IsString()
+  @MaxLength(5000)
+  humanPatientIdleWarningMessage: string;
+
+  @ApiProperty({
+    description: 'Message sent when human attendance is finalized due to patient inactivity',
+    example:
+      'Como nao recebemos seu retorno, encerramos o atendimento humano por agora. Se precisar, posso continuar seu atendimento por IA.',
+  })
+  @IsString()
+  @MaxLength(5000)
+  humanPatientIdleFinalizeMessage: string;
+
+  @ApiProperty({
+    description: 'Message sent when session is requeued due to attendant inactivity',
+    example:
+      'Devido a alta demanda, outro atendente continuara seu atendimento em breve.',
+  })
+  @IsString()
+  @MaxLength(5000)
+  humanAttendantIdleRequeueMessage: string;
+
+  @ApiProperty({
+    description: 'Message sent when clinic is closed and session remains in waiting queue',
+    example:
+      'Nosso horario de atendimento foi encerrado. Retornaremos o contato no proximo dia util.',
+  })
+  @IsString()
+  @MaxLength(5000)
+  humanAfterHoursWaitingMessage: string;
+
+  @ApiProperty({
+    description:
+      'Message sent when patient requests human support outside clinic hours',
+    example:
+      'No momento estamos fora do horario de atendimento humano. Sua conversa foi para a fila e retornaremos no proximo dia util.',
+  })
+  @IsString()
+  @MaxLength(5000)
+  humanRequestOutsideHoursMessage: string;
 }

package/src/notifications/index.ts

@@ -8,8 +8,10 @@ export {
   TOPIC_NOTIFICATIONS_FIND_ALL,
   TOPIC_NOTIFICATIONS_REGISTER_PUSH_TOKEN,
   TOPIC_NOTIFICATIONS_UPDATE_VIEWED,
+  TOPIC_NOTIFICATIONS_SEND_PUSH_TO_USER,
   EVENT_NOTIFICATIONS_ADMIN_BROADCAST_PUSH,
   EVENT_NOTIFICATIONS_CONVERSATION_HANDOFF_PUSH,
+  EVENT_NOTIFICATIONS_HUMAN_ATTENDANT_IDLE_WARNING_PUSH,
   EVENT_NOTIFICATIONS_TENANT_AI_TOKENS_THRESHOLD,
 } from './notifications-kafka-topics';
 export {
@@ -34,3 +36,4 @@ export {
   UpdateNotificationViewedDto,
   NotificationsUpdateViewedKafkaDto,
 } from './update-notification-viewed.dto';
+export { NotificationsSendPushToUserKafkaDto } from './notifications-send-push-to-user.dto';

package/src/notifications/notifications-kafka-topics.ts

@@ -7,6 +7,9 @@ export const TOPIC_NOTIFICATIONS_REGISTER_PUSH_TOKEN =
 /** Kafka request–reply: atualizar visualização de uma notificação persistida. */
 export const TOPIC_NOTIFICATIONS_UPDATE_VIEWED = 'notifications.updateViewed';
 
+/** RabbitMQ request–reply: enviar push FCM a um utilizador (serviços internos). */
+export const TOPIC_NOTIFICATIONS_SEND_PUSH_TO_USER = 'notifications.sendPushToUser';
+
 /** Kafka event: push FCM em massa (painel administrativo). */
 export const EVENT_NOTIFICATIONS_ADMIN_BROADCAST_PUSH =
   'notifications.admin_broadcast_push';
@@ -15,6 +18,10 @@ export const EVENT_NOTIFICATIONS_ADMIN_BROADCAST_PUSH =
 export const EVENT_NOTIFICATIONS_CONVERSATION_HANDOFF_PUSH =
   'notifications.conversation_change_to_human_push';
 
+/** Push ao atendente responsável: perto do timeout de inatividade (antes de ir à fila). */
+export const EVENT_NOTIFICATIONS_HUMAN_ATTENDANT_IDLE_WARNING_PUSH =
+  'notifications.human_attendant_idle_warning_push';
+
 /** Evento Kafka: alerta de cota mensal de tokens de IA para administradores do tenant. */
 export const EVENT_NOTIFICATIONS_TENANT_AI_TOKENS_THRESHOLD =
   'notifications.tenant_ai_tokens_threshold';

package/src/notifications/notifications-send-push-to-user.dto.ts

@@ -0,0 +1,58 @@
+import { ApiProperty, ApiPropertyOptional } from '@nestjs/swagger';
+import {
+  IsIn,
+  IsNotEmpty,
+  IsObject,
+  IsOptional,
+  IsString,
+  IsUUID,
+  MaxLength,
+  MinLength,
+} from 'class-validator';
+
+/**
+ * RPC RabbitMQ `notifications.sendPushToUser` — envio FCM a um utilizador (microserviços internos).
+ */
+export class NotificationsSendPushToUserKafkaDto {
+  @ApiProperty({ example: 'default' })
+  @IsString()
+  @IsNotEmpty()
+  @MaxLength(255)
+  tenant: string;
+
+  @ApiProperty({ format: 'uuid', description: 'Destinatário (ex.: JWT sub do atendente)' })
+  @IsUUID('4')
+  userId: string;
+
+  @ApiProperty({ example: 'Título curto' })
+  @IsString()
+  @MinLength(1)
+  @MaxLength(200)
+  title: string;
+
+  @ApiProperty({ example: 'Corpo da notificação' })
+  @IsString()
+  @MinLength(1)
+  @MaxLength(2000)
+  body: string;
+
+  @ApiPropertyOptional({
+    description: 'Dados extras FCM (strings); ex.: sessionUuid, patientId',
+  })
+  @IsOptional()
+  @IsObject()
+  data?: Record<string, string>;
+
+  @ApiPropertyOptional({
+    description: 'Valor gravado em notifications.notification_event (auditoria)',
+  })
+  @IsOptional()
+  @IsString()
+  @MaxLength(120)
+  notificationEvent?: string;
+
+  @ApiPropertyOptional({ enum: ['notification', 'alert'] })
+  @IsOptional()
+  @IsIn(['notification', 'alert'])
+  notificationKind?: 'notification' | 'alert';
+}