tychat-contracts 1.3.7 → 1.3.9

package/dist/conversations/conversation-type.dto.d.ts

@@ -1,5 +1,5 @@
-export declare const CONVERSATION_SESSION_TYPES: readonly ["ia", "human"];
-export declare const CONVERSATION_TYPES: readonly ["ia", "human"];
+export declare const CONVERSATION_SESSION_TYPES: readonly ["ia", "human", "waiting"];
+export declare const CONVERSATION_TYPES: readonly ["ia", "human", "waiting"];
 export type ConversationTypeDto = (typeof CONVERSATION_SESSION_TYPES)[number];
 export declare const CONVERSATION_MESSAGE_TYPES: readonly ["ia", "human", "patient"];
 export type ConversationMessageTypeDto = (typeof CONVERSATION_MESSAGE_TYPES)[number];

package/dist/conversations/conversation-type.dto.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"conversation-type.dto.d.ts","sourceRoot":"","sources":["../../src/conversations/conversation-type.dto.ts"],"names":[],"mappings":"AAGA,eAAO,MAAM,0BAA0B,0BAA2B,CAAC;AAGnE,eAAO,MAAM,kBAAkB,0BAA6B,CAAC;AAE7D,MAAM,MAAM,mBAAmB,GAAG,CAAC,OAAO,0BAA0B,CAAC,CAAC,MAAM,CAAC,CAAC;AAI9E,eAAO,MAAM,0BAA0B,qCAAsC,CAAC;AAC9E,MAAM,MAAM,0BAA0B,GAAG,CAAC,OAAO,0BAA0B,CAAC,CAAC,MAAM,CAAC,CAAC"}
+{"version":3,"file":"conversation-type.dto.d.ts","sourceRoot":"","sources":["../../src/conversations/conversation-type.dto.ts"],"names":[],"mappings":"AAIA,eAAO,MAAM,0BAA0B,qCAAsC,CAAC;AAG9E,eAAO,MAAM,kBAAkB,qCAA6B,CAAC;AAE7D,MAAM,MAAM,mBAAmB,GAAG,CAAC,OAAO,0BAA0B,CAAC,CAAC,MAAM,CAAC,CAAC;AAI9E,eAAO,MAAM,0BAA0B,qCAAsC,CAAC;AAC9E,MAAM,MAAM,0BAA0B,GAAG,CAAC,OAAO,0BAA0B,CAAC,CAAC,MAAM,CAAC,CAAC"}

package/dist/conversations/conversation-type.dto.js

@@ -4,7 +4,8 @@ exports.CONVERSATION_MESSAGE_TYPES = exports.CONVERSATION_TYPES = exports.CONVER
 // Allowed conversation session types.
 // "ia"    → patient interacting with the AI.
 // "human" → human staff member responding to the patient.
-exports.CONVERSATION_SESSION_TYPES = ['ia', 'human'];
+// "waiting" → waiting queue for human handoff.
+exports.CONVERSATION_SESSION_TYPES = ['ia', 'human', 'waiting'];
 // Backwards-compatible alias for session types.
 exports.CONVERSATION_TYPES = exports.CONVERSATION_SESSION_TYPES;
 // Allowed conversation message types for the `conversations` table.

package/dist/conversations/followup-config-response.dto.d.ts

@@ -33,5 +33,13 @@ export declare class FollowupConfigResponseDto {
     templateReturnSuggestion?: string;
     templateAbandonment?: string;
     enabled: boolean;
+    humanPatientIdleWarningDelayMinutes: number;
+    humanPatientIdleFinalizeDelayMinutes: number;
+    humanAttendantIdleRequeueDelayMinutes: number;
+    humanPatientIdleWarningMessage: string;
+    humanPatientIdleFinalizeMessage: string;
+    humanAttendantIdleRequeueMessage: string;
+    humanAfterHoursWaitingMessage: string;
+    humanRequestOutsideHoursMessage: string;
 }
 //# sourceMappingURL=followup-config-response.dto.d.ts.map

package/dist/conversations/followup-config-response.dto.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"followup-config-response.dto.d.ts","sourceRoot":"","sources":["../../src/conversations/followup-config-response.dto.ts"],"names":[],"mappings":"AAGA;;;;;GAKG;AACH,qBAAa,yBAAyB;IAIpC,EAAE,EAAE,MAAM,CAAC;IAMX,MAAM,CAAC,EAAE,MAAM,CAAC;IAYhB,2BAA2B,EAAE,MAAM,CAAC;IAKpC,qBAAqB,EAAE,MAAM,CAAC;IAK9B,qBAAqB,EAAE,MAAM,CAAC;IAK9B,qBAAqB,EAAE,MAAM,CAAC;IAK9B,qBAAqB,EAAE,MAAM,CAAC;IAK9B,qBAAqB,EAAE,MAAM,CAAC;IAS9B,yBAAyB,EAAE,MAAM,CAAC;IAIlC,mBAAmB,EAAE,OAAO,CAAC;IAS7B,+BAA+B,EAAE,MAAM,CAAC;IAIxC,0BAA0B,EAAE,OAAO,CAAC;IAKpC,gCAAgC,EAAE,MAAM,CAAC;IAIzC,2BAA2B,EAAE,OAAO,CAAC;IASrC,kBAAkB,EAAE,MAAM,CAAC;IAI3B,aAAa,EAAE,OAAO,CAAC;IASvB,yBAAyB,EAAE,MAAM,CAAC;IAIlC,oBAAoB,EAAE,OAAO,CAAC;IAS9B,4BAA4B,EAAE,MAAM,CAAC;IAIrC,uBAAuB,EAAE,OAAO,CAAC;IAYjC,+BAA+B,CAAC,EAAE,MAAM,CAAC;IAQzC,2BAA2B,CAAC,EAAE,MAAM,CAAC;IAQrC,4BAA4B,CAAC,EAAE,MAAM,CAAC;IAQtC,wBAAwB,CAAC,EAAE,MAAM,CAAC;IAQlC,qBAAqB,CAAC,EAAE,MAAM,CAAC;IAQ/B,wBAAwB,CAAC,EAAE,MAAM,CAAC;IAQlC,mBAAmB,CAAC,EAAE,MAAM,CAAC;IAQ7B,OAAO,EAAE,OAAO,CAAC;CAClB"}
+{"version":3,"file":"followup-config-response.dto.d.ts","sourceRoot":"","sources":["../../src/conversations/followup-config-response.dto.ts"],"names":[],"mappings":"AAWA;;;;;GAKG;AACH,qBAAa,yBAAyB;IAIpC,EAAE,EAAE,MAAM,CAAC;IAMX,MAAM,CAAC,EAAE,MAAM,CAAC;IAYhB,2BAA2B,EAAE,MAAM,CAAC;IAKpC,qBAAqB,EAAE,MAAM,CAAC;IAK9B,qBAAqB,EAAE,MAAM,CAAC;IAK9B,qBAAqB,EAAE,MAAM,CAAC;IAK9B,qBAAqB,EAAE,MAAM,CAAC;IAK9B,qBAAqB,EAAE,MAAM,CAAC;IAS9B,yBAAyB,EAAE,MAAM,CAAC;IAIlC,mBAAmB,EAAE,OAAO,CAAC;IAS7B,+BAA+B,EAAE,MAAM,CAAC;IAIxC,0BAA0B,EAAE,OAAO,CAAC;IAKpC,gCAAgC,EAAE,MAAM,CAAC;IAIzC,2BAA2B,EAAE,OAAO,CAAC;IASrC,kBAAkB,EAAE,MAAM,CAAC;IAI3B,aAAa,EAAE,OAAO,CAAC;IASvB,yBAAyB,EAAE,MAAM,CAAC;IAIlC,oBAAoB,EAAE,OAAO,CAAC;IAS9B,4BAA4B,EAAE,MAAM,CAAC;IAIrC,uBAAuB,EAAE,OAAO,CAAC;IAYjC,+BAA+B,CAAC,EAAE,MAAM,CAAC;IAQzC,2BAA2B,CAAC,EAAE,MAAM,CAAC;IAQrC,4BAA4B,CAAC,EAAE,MAAM,CAAC;IAQtC,wBAAwB,CAAC,EAAE,MAAM,CAAC;IAQlC,qBAAqB,CAAC,EAAE,MAAM,CAAC;IAQ/B,wBAAwB,CAAC,EAAE,MAAM,CAAC;IAQlC,mBAAmB,CAAC,EAAE,MAAM,CAAC;IAQ7B,OAAO,EAAE,OAAO,CAAC;IASjB,mCAAmC,EAAE,MAAM,CAAC;IAS5C,oCAAoC,EAAE,MAAM,CAAC;IAS7C,qCAAqC,EAAE,MAAM,CAAC;IAS9C,8BAA8B,EAAE,MAAM,CAAC;IASvC,+BAA+B,EAAE,MAAM,CAAC;IASxC,gCAAgC,EAAE,MAAM,CAAC;IASzC,6BAA6B,EAAE,MAAM,CAAC;IAUtC,+BAA+B,EAAE,MAAM,CAAC;CACzC"}

package/dist/conversations/followup-config-response.dto.js

@@ -71,6 +71,14 @@ class FollowupConfigResponseDto {
     // Global setting
     // ---------------------------------------------------------------------------
     enabled;
+    humanPatientIdleWarningDelayMinutes;
+    humanPatientIdleFinalizeDelayMinutes;
+    humanAttendantIdleRequeueDelayMinutes;
+    humanPatientIdleWarningMessage;
+    humanPatientIdleFinalizeMessage;
+    humanAttendantIdleRequeueMessage;
+    humanAfterHoursWaitingMessage;
+    humanRequestOutsideHoursMessage;
 }
 exports.FollowupConfigResponseDto = FollowupConfigResponseDto;
 __decorate([
@@ -259,3 +267,75 @@ __decorate([
     (0, class_validator_1.IsBoolean)(),
     __metadata("design:type", Boolean)
 ], FollowupConfigResponseDto.prototype, "enabled", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        description: 'Minutes to send warning when attendant sent the last message and patient did not reply',
+        example: 5,
+    }),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.Min)(1),
+    __metadata("design:type", Number)
+], FollowupConfigResponseDto.prototype, "humanPatientIdleWarningDelayMinutes", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        description: 'Minutes after warning to finalize human attendance and return session to IA',
+        example: 10,
+    }),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.Min)(1),
+    __metadata("design:type", Number)
+], FollowupConfigResponseDto.prototype, "humanPatientIdleFinalizeDelayMinutes", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        description: 'Minutes to requeue when patient sent the last message and attendant did not reply',
+        example: 15,
+    }),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.Min)(1),
+    __metadata("design:type", Number)
+], FollowupConfigResponseDto.prototype, "humanAttendantIdleRequeueDelayMinutes", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        description: 'Message sent as warning when patient is idle during human attendance',
+        example: 'Ainda estamos aguardando sua resposta. Em alguns minutos, o atendimento humano sera finalizado caso nao haja retorno.',
+    }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(5000),
+    __metadata("design:type", String)
+], FollowupConfigResponseDto.prototype, "humanPatientIdleWarningMessage", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        description: 'Message sent when human attendance is finalized due to patient inactivity',
+        example: 'Como nao recebemos seu retorno, encerramos o atendimento humano por agora. Se precisar, posso continuar seu atendimento por IA.',
+    }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(5000),
+    __metadata("design:type", String)
+], FollowupConfigResponseDto.prototype, "humanPatientIdleFinalizeMessage", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        description: 'Message sent when session is requeued due to attendant inactivity',
+        example: 'Devido a alta demanda, outro atendente continuara seu atendimento em breve.',
+    }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(5000),
+    __metadata("design:type", String)
+], FollowupConfigResponseDto.prototype, "humanAttendantIdleRequeueMessage", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        description: 'Message sent when clinic is closed and session remains in waiting queue',
+        example: 'Nosso horario de atendimento foi encerrado. Retornaremos o contato no proximo dia util.',
+    }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(5000),
+    __metadata("design:type", String)
+], FollowupConfigResponseDto.prototype, "humanAfterHoursWaitingMessage", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        description: 'Message sent when patient requests human support outside clinic hours',
+        example: 'No momento estamos fora do horario de atendimento humano. Sua conversa foi para a fila e retornaremos no proximo dia util.',
+    }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(5000),
+    __metadata("design:type", String)
+], FollowupConfigResponseDto.prototype, "humanRequestOutsideHoursMessage", void 0);

package/dist/notifications/admin-broadcast-push.dto.d.ts

@@ -1,3 +1,5 @@
+export declare const ADMIN_NOTIFICATION_KINDS: readonly ["notification", "alert"];
+export type AdminNotificationKind = (typeof ADMIN_NOTIFICATION_KINDS)[number];
 /**
  * Pedido de envio em massa de push (FCM) disparado pelo painel admin.
  * O tenant-service publica no Kafka; o notifications-service consome e envia.
@@ -9,6 +11,7 @@ export declare class AdminBroadcastPushDto {
     userIds?: string[];
     title: string;
     body: string;
+    notificationKind?: AdminNotificationKind;
     data?: Record<string, string>;
 }
 //# sourceMappingURL=admin-broadcast-push.dto.d.ts.map

package/dist/notifications/admin-broadcast-push.dto.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"admin-broadcast-push.dto.d.ts","sourceRoot":"","sources":["../../src/notifications/admin-broadcast-push.dto.ts"],"names":[],"mappings":"AAaA;;;GAGG;AACH,qBAAa,qBAAqB;IAGhC,UAAU,EAAG,OAAO,CAAC;IAUrB,WAAW,CAAC,EAAE,MAAM,EAAE,CAAC;IAIvB,QAAQ,EAAG,OAAO,CAAC;IAUnB,OAAO,CAAC,EAAE,MAAM,EAAE,CAAC;IAKnB,KAAK,EAAG,MAAM,CAAC;IAKf,IAAI,EAAG,MAAM,CAAC;IASd,IAAI,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAAC,CAAC;CAC/B"}
+{"version":3,"file":"admin-broadcast-push.dto.d.ts","sourceRoot":"","sources":["../../src/notifications/admin-broadcast-push.dto.ts"],"names":[],"mappings":"AAcA,eAAO,MAAM,wBAAwB,oCAAqC,CAAC;AAC3E,MAAM,MAAM,qBAAqB,GAAG,CAAC,OAAO,wBAAwB,CAAC,CAAC,MAAM,CAAC,CAAC;AAE9E;;;GAGG;AACH,qBAAa,qBAAqB;IAGhC,UAAU,EAAG,OAAO,CAAC;IAUrB,WAAW,CAAC,EAAE,MAAM,EAAE,CAAC;IAIvB,QAAQ,EAAG,OAAO,CAAC;IAUnB,OAAO,CAAC,EAAE,MAAM,EAAE,CAAC;IAKnB,KAAK,EAAG,MAAM,CAAC;IAKf,IAAI,EAAG,MAAM,CAAC;IAUd,gBAAgB,CAAC,EAAE,qBAAqB,CAAC;IASzC,IAAI,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAAC,CAAC;CAC/B"}

package/dist/notifications/admin-broadcast-push.dto.js

@@ -9,9 +9,10 @@ var __metadata = (this && this.__metadata) || function (k, v) {
     if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
 };
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.AdminBroadcastPushDto = void 0;
+exports.AdminBroadcastPushDto = exports.ADMIN_NOTIFICATION_KINDS = void 0;
 const swagger_1 = require("@nestjs/swagger");
 const class_validator_1 = require("class-validator");
+exports.ADMIN_NOTIFICATION_KINDS = ['notification', 'alert'];
 /**
  * Pedido de envio em massa de push (FCM) disparado pelo painel admin.
  * O tenant-service publica no Kafka; o notifications-service consome e envia.
@@ -23,6 +24,7 @@ class AdminBroadcastPushDto {
     userIds;
     title;
     body;
+    notificationKind;
     data;
 }
 exports.AdminBroadcastPushDto = AdminBroadcastPushDto;
@@ -70,6 +72,17 @@ __decorate([
     (0, class_validator_1.MaxLength)(4000),
     __metadata("design:type", String)
 ], AdminBroadcastPushDto.prototype, "body", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({
+        description: 'Categoria de entrega no app (notification = centro; alert = modal no login).',
+        enum: exports.ADMIN_NOTIFICATION_KINDS,
+        default: 'notification',
+    }),
+    (0, class_validator_1.IsOptional)(),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.IsIn)(exports.ADMIN_NOTIFICATION_KINDS),
+    __metadata("design:type", String)
+], AdminBroadcastPushDto.prototype, "notificationKind", void 0);
 __decorate([
     (0, swagger_1.ApiPropertyOptional)({
         description: 'Payload FCM `data` (valores devem ser strings)',

package/dist/notifications/index.d.ts

@@ -1,6 +1,6 @@
 export { NotificationUserCreatedEventPayload, NotificationPasswordResetRequestedEventPayload, NotificationConversationChangeToHumanEventPayload, NotificationTenantAiTokensThresholdEventPayload, } from './notifications-kafka.payloads';
 export { TOPIC_NOTIFICATIONS_FIND_ALL, TOPIC_NOTIFICATIONS_REGISTER_PUSH_TOKEN, TOPIC_NOTIFICATIONS_UPDATE_VIEWED, EVENT_NOTIFICATIONS_ADMIN_BROADCAST_PUSH, EVENT_NOTIFICATIONS_CONVERSATION_HANDOFF_PUSH, EVENT_NOTIFICATIONS_TENANT_AI_TOKENS_THRESHOLD, } from './notifications-kafka-topics';
-export { AdminBroadcastPushDto } from './admin-broadcast-push.dto';
+export { AdminBroadcastPushDto, ADMIN_NOTIFICATION_KINDS, type AdminNotificationKind, } from './admin-broadcast-push.dto';
 export { RegisterPushTokenDto, NotificationsRegisterPushTokenKafkaDto, } from './register-push-token.dto';
 export { ListNotificationsQueryDto, NOTIFICATION_PROVIDER_FILTERS, NOTIFICATION_STATUS_FILTERS, type NotificationProviderFilterDto, type NotificationStatusFilterDto, } from './list-notifications-query.dto';
 export { NotificationsFindAllKafkaDto } from './notifications-find-all-kafka.dto';

package/dist/notifications/index.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../src/notifications/index.ts"],"names":[],"mappings":"AAAA,OAAO,EACL,mCAAmC,EACnC,8CAA8C,EAC9C,iDAAiD,EACjD,+CAA+C,GAChD,MAAM,gCAAgC,CAAC;AACxC,OAAO,EACL,4BAA4B,EAC5B,uCAAuC,EACvC,iCAAiC,EACjC,wCAAwC,EACxC,6CAA6C,EAC7C,8CAA8C,GAC/C,MAAM,8BAA8B,CAAC;AACtC,OAAO,EACL,qBAAqB,EACrB,wBAAwB,EACxB,KAAK,qBAAqB,GAC3B,MAAM,4BAA4B,CAAC;AACpC,OAAO,EACL,oBAAoB,EACpB,sCAAsC,GACvC,MAAM,2BAA2B,CAAC;AACnC,OAAO,EACL,yBAAyB,EACzB,6BAA6B,EAC7B,2BAA2B,EAC3B,KAAK,6BAA6B,EAClC,KAAK,2BAA2B,GACjC,MAAM,gCAAgC,CAAC;AACxC,OAAO,EAAE,4BAA4B,EAAE,MAAM,oCAAoC,CAAC;AAClF,OAAO,EAAE,uBAAuB,EAAE,MAAM,8BAA8B,CAAC;AACvE,OAAO,EACL,2BAA2B,EAC3B,iCAAiC,GAClC,MAAM,kCAAkC,CAAC"}

package/dist/notifications/index.js

@@ -1,6 +1,6 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.NotificationsUpdateViewedKafkaDto = exports.UpdateNotificationViewedDto = exports.NotificationListItemDto = exports.NotificationsFindAllKafkaDto = exports.NOTIFICATION_STATUS_FILTERS = exports.NOTIFICATION_PROVIDER_FILTERS = exports.ListNotificationsQueryDto = exports.NotificationsRegisterPushTokenKafkaDto = exports.RegisterPushTokenDto = exports.AdminBroadcastPushDto = exports.EVENT_NOTIFICATIONS_TENANT_AI_TOKENS_THRESHOLD = exports.EVENT_NOTIFICATIONS_CONVERSATION_HANDOFF_PUSH = exports.EVENT_NOTIFICATIONS_ADMIN_BROADCAST_PUSH = exports.TOPIC_NOTIFICATIONS_UPDATE_VIEWED = exports.TOPIC_NOTIFICATIONS_REGISTER_PUSH_TOKEN = exports.TOPIC_NOTIFICATIONS_FIND_ALL = exports.NotificationTenantAiTokensThresholdEventPayload = exports.NotificationConversationChangeToHumanEventPayload = exports.NotificationPasswordResetRequestedEventPayload = exports.NotificationUserCreatedEventPayload = void 0;
+exports.NotificationsUpdateViewedKafkaDto = exports.UpdateNotificationViewedDto = exports.NotificationListItemDto = exports.NotificationsFindAllKafkaDto = exports.NOTIFICATION_STATUS_FILTERS = exports.NOTIFICATION_PROVIDER_FILTERS = exports.ListNotificationsQueryDto = exports.NotificationsRegisterPushTokenKafkaDto = exports.RegisterPushTokenDto = exports.ADMIN_NOTIFICATION_KINDS = exports.AdminBroadcastPushDto = exports.EVENT_NOTIFICATIONS_TENANT_AI_TOKENS_THRESHOLD = exports.EVENT_NOTIFICATIONS_CONVERSATION_HANDOFF_PUSH = exports.EVENT_NOTIFICATIONS_ADMIN_BROADCAST_PUSH = exports.TOPIC_NOTIFICATIONS_UPDATE_VIEWED = exports.TOPIC_NOTIFICATIONS_REGISTER_PUSH_TOKEN = exports.TOPIC_NOTIFICATIONS_FIND_ALL = exports.NotificationTenantAiTokensThresholdEventPayload = exports.NotificationConversationChangeToHumanEventPayload = exports.NotificationPasswordResetRequestedEventPayload = exports.NotificationUserCreatedEventPayload = void 0;
 var notifications_kafka_payloads_1 = require("./notifications-kafka.payloads");
 Object.defineProperty(exports, "NotificationUserCreatedEventPayload", { enumerable: true, get: function () { return notifications_kafka_payloads_1.NotificationUserCreatedEventPayload; } });
 Object.defineProperty(exports, "NotificationPasswordResetRequestedEventPayload", { enumerable: true, get: function () { return notifications_kafka_payloads_1.NotificationPasswordResetRequestedEventPayload; } });
@@ -15,6 +15,7 @@ Object.defineProperty(exports, "EVENT_NOTIFICATIONS_CONVERSATION_HANDOFF_PUSH",
 Object.defineProperty(exports, "EVENT_NOTIFICATIONS_TENANT_AI_TOKENS_THRESHOLD", { enumerable: true, get: function () { return notifications_kafka_topics_1.EVENT_NOTIFICATIONS_TENANT_AI_TOKENS_THRESHOLD; } });
 var admin_broadcast_push_dto_1 = require("./admin-broadcast-push.dto");
 Object.defineProperty(exports, "AdminBroadcastPushDto", { enumerable: true, get: function () { return admin_broadcast_push_dto_1.AdminBroadcastPushDto; } });
+Object.defineProperty(exports, "ADMIN_NOTIFICATION_KINDS", { enumerable: true, get: function () { return admin_broadcast_push_dto_1.ADMIN_NOTIFICATION_KINDS; } });
 var register_push_token_dto_1 = require("./register-push-token.dto");
 Object.defineProperty(exports, "RegisterPushTokenDto", { enumerable: true, get: function () { return register_push_token_dto_1.RegisterPushTokenDto; } });
 Object.defineProperty(exports, "NotificationsRegisterPushTokenKafkaDto", { enumerable: true, get: function () { return register_push_token_dto_1.NotificationsRegisterPushTokenKafkaDto; } });

package/dist/notifications/notification-list-item.dto.d.ts

@@ -1,9 +1,11 @@
+import { type AdminNotificationKind } from './admin-broadcast-push.dto';
 /** Item retornado em GET /notifications (e RPC notifications.findAll). */
 export declare class NotificationListItemDto {
     id: string;
     notificationEvent: string;
     provider: string;
     status: string;
+    kind: AdminNotificationKind;
     createdAt: string;
     updatedAt: string;
     viewed: boolean;

package/dist/notifications/notification-list-item.dto.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"notification-list-item.dto.d.ts","sourceRoot":"","sources":["../../src/notifications/notification-list-item.dto.ts"],"names":[],"mappings":"AAEA,0EAA0E;AAC1E,qBAAa,uBAAuB;IAElC,EAAE,EAAE,MAAM,CAAC;IAGX,iBAAiB,EAAE,MAAM,CAAC;IAG1B,QAAQ,EAAE,MAAM,CAAC;IAGjB,MAAM,EAAE,MAAM,CAAC;IAGf,SAAS,EAAE,MAAM,CAAC;IAGlB,SAAS,EAAE,MAAM,CAAC;IAMlB,MAAM,EAAE,OAAO,CAAC;IAOhB,QAAQ,EAAE,MAAM,GAAG,IAAI,CAAC;IAOxB,MAAM,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IAOvB,KAAK,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IAOtB,IAAI,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;CACtB"}
+{"version":3,"file":"notification-list-item.dto.d.ts","sourceRoot":"","sources":["../../src/notifications/notification-list-item.dto.ts"],"names":[],"mappings":"AACA,OAAO,EAA4B,KAAK,qBAAqB,EAAE,MAAM,4BAA4B,CAAC;AAElG,0EAA0E;AAC1E,qBAAa,uBAAuB;IAElC,EAAE,EAAE,MAAM,CAAC;IAGX,iBAAiB,EAAE,MAAM,CAAC;IAG1B,QAAQ,EAAE,MAAM,CAAC;IAGjB,MAAM,EAAE,MAAM,CAAC;IAOf,IAAI,EAAE,qBAAqB,CAAC;IAG5B,SAAS,EAAE,MAAM,CAAC;IAGlB,SAAS,EAAE,MAAM,CAAC;IAMlB,MAAM,EAAE,OAAO,CAAC;IAOhB,QAAQ,EAAE,MAAM,GAAG,IAAI,CAAC;IAOxB,MAAM,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IAOvB,KAAK,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IAOtB,IAAI,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;CACtB"}

package/dist/notifications/notification-list-item.dto.js

@@ -11,12 +11,14 @@ var __metadata = (this && this.__metadata) || function (k, v) {
 Object.defineProperty(exports, "__esModule", { value: true });
 exports.NotificationListItemDto = void 0;
 const swagger_1 = require("@nestjs/swagger");
+const admin_broadcast_push_dto_1 = require("./admin-broadcast-push.dto");
 /** Item retornado em GET /notifications (e RPC notifications.findAll). */
 class NotificationListItemDto {
     id;
     notificationEvent;
     provider;
     status;
+    kind;
     createdAt;
     updatedAt;
     viewed;
@@ -42,6 +44,14 @@ __decorate([
     (0, swagger_1.ApiProperty)({ enum: ['pending', 'sent', 'failed'] }),
     __metadata("design:type", String)
 ], NotificationListItemDto.prototype, "status", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        description: 'Categoria de exibição no app.',
+        enum: admin_broadcast_push_dto_1.ADMIN_NOTIFICATION_KINDS,
+        default: 'notification',
+    }),
+    __metadata("design:type", String)
+], NotificationListItemDto.prototype, "kind", void 0);
 __decorate([
     (0, swagger_1.ApiProperty)({ example: '2026-04-08T12:00:00.000Z' }),
     __metadata("design:type", String)

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "tychat-contracts",
-  "version": "1.3.7",
+  "version": "1.3.9",
   "description": "DTOs compartilhados com class-validator (API e microserviços)",
   "main": "dist/index.js",
   "types": "dist/index.d.ts",

package/src/conversations/conversation-type.dto.ts

@@ -1,7 +1,8 @@
 // Allowed conversation session types.
 // "ia"    → patient interacting with the AI.
 // "human" → human staff member responding to the patient.
-export const CONVERSATION_SESSION_TYPES = ['ia', 'human'] as const;
+// "waiting" → waiting queue for human handoff.
+export const CONVERSATION_SESSION_TYPES = ['ia', 'human', 'waiting'] as const;
 
 // Backwards-compatible alias for session types.
 export const CONVERSATION_TYPES = CONVERSATION_SESSION_TYPES;

package/src/conversations/followup-config-response.dto.ts

@@ -1,5 +1,13 @@
 import { ApiProperty, ApiPropertyOptional } from '@nestjs/swagger';
-import { IsBoolean, IsInt, IsNotEmpty, IsOptional, IsString, Min } from 'class-validator';
+import {
+  IsBoolean,
+  IsInt,
+  IsNotEmpty,
+  IsOptional,
+  IsString,
+  MaxLength,
+  Min,
+} from 'class-validator';
 
 /**
  * Represents a follow-up timing configuration for a tenant.
@@ -197,4 +205,77 @@ export class FollowupConfigResponseDto {
   @ApiProperty({ description: 'Whether abandonment follow-up is enabled for this tenant' })
   @IsBoolean()
   enabled: boolean;
+
+  @ApiProperty({
+    description:
+      'Minutes to send warning when attendant sent the last message and patient did not reply',
+    example: 5,
+  })
+  @IsInt()
+  @Min(1)
+  humanPatientIdleWarningDelayMinutes: number;
+
+  @ApiProperty({
+    description:
+      'Minutes after warning to finalize human attendance and return session to IA',
+    example: 10,
+  })
+  @IsInt()
+  @Min(1)
+  humanPatientIdleFinalizeDelayMinutes: number;
+
+  @ApiProperty({
+    description:
+      'Minutes to requeue when patient sent the last message and attendant did not reply',
+    example: 15,
+  })
+  @IsInt()
+  @Min(1)
+  humanAttendantIdleRequeueDelayMinutes: number;
+
+  @ApiProperty({
+    description: 'Message sent as warning when patient is idle during human attendance',
+    example:
+      'Ainda estamos aguardando sua resposta. Em alguns minutos, o atendimento humano sera finalizado caso nao haja retorno.',
+  })
+  @IsString()
+  @MaxLength(5000)
+  humanPatientIdleWarningMessage: string;
+
+  @ApiProperty({
+    description: 'Message sent when human attendance is finalized due to patient inactivity',
+    example:
+      'Como nao recebemos seu retorno, encerramos o atendimento humano por agora. Se precisar, posso continuar seu atendimento por IA.',
+  })
+  @IsString()
+  @MaxLength(5000)
+  humanPatientIdleFinalizeMessage: string;
+
+  @ApiProperty({
+    description: 'Message sent when session is requeued due to attendant inactivity',
+    example:
+      'Devido a alta demanda, outro atendente continuara seu atendimento em breve.',
+  })
+  @IsString()
+  @MaxLength(5000)
+  humanAttendantIdleRequeueMessage: string;
+
+  @ApiProperty({
+    description: 'Message sent when clinic is closed and session remains in waiting queue',
+    example:
+      'Nosso horario de atendimento foi encerrado. Retornaremos o contato no proximo dia util.',
+  })
+  @IsString()
+  @MaxLength(5000)
+  humanAfterHoursWaitingMessage: string;
+
+  @ApiProperty({
+    description:
+      'Message sent when patient requests human support outside clinic hours',
+    example:
+      'No momento estamos fora do horario de atendimento humano. Sua conversa foi para a fila e retornaremos no proximo dia util.',
+  })
+  @IsString()
+  @MaxLength(5000)
+  humanRequestOutsideHoursMessage: string;
 }

package/src/notifications/admin-broadcast-push.dto.ts

@@ -3,6 +3,7 @@ import {
   ArrayMinSize,
   IsArray,
   IsBoolean,
+  IsIn,
   IsObject,
   IsOptional,
   IsString,
@@ -11,6 +12,9 @@ import {
   ValidateIf,
 } from 'class-validator';
 
+export const ADMIN_NOTIFICATION_KINDS = ['notification', 'alert'] as const;
+export type AdminNotificationKind = (typeof ADMIN_NOTIFICATION_KINDS)[number];
+
 /**
  * Pedido de envio em massa de push (FCM) disparado pelo painel admin.
  * O tenant-service publica no Kafka; o notifications-service consome e envia.
@@ -54,6 +58,16 @@ export class AdminBroadcastPushDto {
   @MaxLength(4000)
   body!: string;
 
+  @ApiPropertyOptional({
+    description: 'Categoria de entrega no app (notification = centro; alert = modal no login).',
+    enum: ADMIN_NOTIFICATION_KINDS,
+    default: 'notification',
+  })
+  @IsOptional()
+  @IsString()
+  @IsIn(ADMIN_NOTIFICATION_KINDS)
+  notificationKind?: AdminNotificationKind;
+
   @ApiPropertyOptional({
     description: 'Payload FCM `data` (valores devem ser strings)',
     type: 'object',

package/src/notifications/index.ts

@@ -12,7 +12,11 @@ export {
   EVENT_NOTIFICATIONS_CONVERSATION_HANDOFF_PUSH,
   EVENT_NOTIFICATIONS_TENANT_AI_TOKENS_THRESHOLD,
 } from './notifications-kafka-topics';
-export { AdminBroadcastPushDto } from './admin-broadcast-push.dto';
+export {
+  AdminBroadcastPushDto,
+  ADMIN_NOTIFICATION_KINDS,
+  type AdminNotificationKind,
+} from './admin-broadcast-push.dto';
 export {
   RegisterPushTokenDto,
   NotificationsRegisterPushTokenKafkaDto,

package/src/notifications/notification-list-item.dto.ts

@@ -1,4 +1,5 @@
 import { ApiProperty } from '@nestjs/swagger';
+import { ADMIN_NOTIFICATION_KINDS, type AdminNotificationKind } from './admin-broadcast-push.dto';
 
 /** Item retornado em GET /notifications (e RPC notifications.findAll). */
 export class NotificationListItemDto {
@@ -14,6 +15,13 @@ export class NotificationListItemDto {
   @ApiProperty({ enum: ['pending', 'sent', 'failed'] })
   status: string;
 
+  @ApiProperty({
+    description: 'Categoria de exibição no app.',
+    enum: ADMIN_NOTIFICATION_KINDS,
+    default: 'notification',
+  })
+  kind: AdminNotificationKind;
+
   @ApiProperty({ example: '2026-04-08T12:00:00.000Z' })
   createdAt: string;