spine-framework-portal 0.2.25 → 0.2.27

package/functions/custom_support-triage.ts

@@ -79,7 +79,11 @@ async function handleNewTicket(
   const agentMsg = await runAgent(threadRecord.id, message, ctx)
 
   const confidence = agentMsg?.data?.confidence ?? 0
-  const escalated = agentMsg?.data?.escalated ?? false
+  // Derive escalated from confidence vs threshold — don't rely solely on the
+  // message data field, which may not be set if running an older framework build.
+  const { data: pcRow } = await adminDb.from('prompt_configs').select('confidence_threshold').eq('id', promptConfigId).single()
+  const threshold = pcRow?.confidence_threshold ?? 0.75
+  const escalated = agentMsg?.data?.escalated ?? (confidence < threshold)
 
   // 4. Backfill suggested title if agent produced one, and stamp confidence/status
   const suggestedTitle = agentMsg?.data?.suggested_title || message.slice(0, 80)
@@ -122,7 +126,9 @@ async function handleReply(
   const agentMsg = await runAgent(thread_id, message, ctx)
 
   const confidence = agentMsg?.data?.confidence ?? 0
-  const escalated = agentMsg?.data?.escalated ?? false
+  const { data: pcRow2 } = await adminDb.from('prompt_configs').select('confidence_threshold').eq('id', _ids.promptConfigId).single()
+  const threshold2 = pcRow2?.confidence_threshold ?? 0.75
+  const escalated = agentMsg?.data?.escalated ?? (confidence < threshold2)
 
   if (escalated) {
     const { data: currentTicket } = await adminDb

package/hooks/useTickets.ts

@@ -177,18 +177,8 @@ export function useSubmitFeedback() {
     setLoading(true)
     setError(null)
     try {
-      // Update message data with feedback
-      await fetchJSON(`/.netlify/functions/admin-data?entity=messages&id=${messageId}`, {
-        method: 'PATCH',
-        body: JSON.stringify({
-          data: {
-            feedback,
-            feedback_at: new Date().toISOString()
-          }
-        }),
-      })
-
-      // Best-effort: record feedback in the core ai-interactions log
+      // Route through ai-interactions which safely merges data fields and
+      // handles not_helpful → human_assigned escalation server-side.
       await fetchJSON('/.netlify/functions/ai-interactions', {
         method: 'POST',
         body: JSON.stringify({
@@ -197,21 +187,7 @@ export function useSubmitFeedback() {
           ticket_id: ticketId,
           feedback: feedback === 'up' ? 'helpful' : 'not_helpful',
         }),
-      }).catch(() => null) // best-effort — don't fail the feedback submission if this fails
-      
-      // If thumbs down, escalate to human
-      if (feedback === 'down') {
-        await fetchJSON(`/.netlify/functions/admin-data?entity=items&id=${ticketId}`, {
-          method: 'PATCH',
-          body: JSON.stringify({
-            data: {
-              status: 'human_assigned',
-              aim_escalation_reason: 'thumbs_down'
-            }
-          }),
-        })
-      }
-      
+      })
       return { success: true }
     } catch (e: any) {
       setError(e.message)

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "spine-framework-portal",
-  "version": "0.2.25",
+  "version": "0.2.27",
   "private": false,
   "description": "Customer Portal — self-service portal app for Spine Framework",
   "type": "module",

package/pages/TicketsPage.tsx

@@ -144,8 +144,8 @@ function TicketThread({ ticketId, ticketStatus, onStatusChange }: TicketThreadPr
   }
 
   return (
-    <div className="flex flex-col h-full">
-      <ScrollArea className="flex-1 p-4">
+    <div className="flex flex-col h-full overflow-hidden">
+      <ScrollArea className="flex-1 min-h-0 p-4">
         <div className="space-y-3">
           {/* AI State Indicator */}
           {aiState === 'analyzing' && (
@@ -246,7 +246,7 @@ function DraftTicketView({ onClose, onCreated }: { onClose: () => void; onCreate
   }
 
   return (
-    <div className="flex flex-col h-full">
+    <div className="flex flex-col h-full overflow-hidden">
       {/* Header — mirrors existing ticket header style */}
       <div className="px-6 py-3 border-b border-border flex items-center justify-between shrink-0">
         <div>
@@ -257,7 +257,7 @@ function DraftTicketView({ onClose, onCreated }: { onClose: () => void; onCreate
       </div>
 
       {/* Thread area */}
-      <ScrollArea className="flex-1 p-4">
+      <ScrollArea className="flex-1 min-h-0 p-4">
         <div className="space-y-3">
           {draftMessages.length === 0 && (
             <p className="text-sm text-muted-foreground italic text-center py-8">Describe your issue and our AI will respond immediately.</p>
@@ -353,14 +353,9 @@ export function TicketsPage() {
 
   const handleStatusChange = useCallback(async (newStatus: string) => {
     if (!selectedId) return
-    await updateTicket(selectedId, { 
-      data: { 
-        status: newStatus,
-        aim_escalation_at: new Date().toISOString()
-      } 
-    })
+    await updateTicket(selectedId, { status: newStatus })
     refetch()
-  }, [selectedId, selectedTicket, updateTicket, refetch])
+  }, [selectedId, updateTicket, refetch])
 
   return (
     <div className="flex flex-col h-full">