spine-framework-portal 0.2.18 → 0.2.19

package/functions/custom_support-triage.ts

@@ -1,6 +1,6 @@
 import { createHandler, CoreContext } from './_shared/middleware'
 import { adminDb } from './_shared/db'
-import { resolveTypeId } from './_shared/resolve-ids'
+import { resolveTypeId, resolveAgentId, resolvePromptConfigId } from './_shared/resolve-ids'
 import { create, update } from './admin-data'
 
 /**
@@ -27,8 +27,6 @@ import { create, update } from './admin-data'
 
 // ─── CONSTANTS ────────────────────────────────────────────────────────────────
 
-const TRIAGE_AGENT_ID = '01e448df-890b-4589-857b-815eadb44d81'
-const PROMPT_CONFIG_ID = 'b778253e-cd2f-49f3-be81-836c55ed7542'
 const CONFIDENCE_THRESHOLD = 0.75
 
 // Helper: call admin-data.update as a nested import (entity+id go in ctx.query)
@@ -64,6 +62,8 @@ interface TypeIds {
   supportTicket: string
   thread: string
   message: string
+  triageAgentId: string
+  promptConfigId: string
 }
 
 // ─── HELPERS ──────────────────────────────────────────────────────────────────
@@ -232,10 +232,12 @@ async function handleNewTicket(ctx: any, body: any, typeIds: TypeIds): Promise<T
   if (!message) throw new Error('message is required')
   if (!account_id || !person_id) throw new Error('User context (account + person) required')
 
+  const { triageAgentId, promptConfigId } = typeIds
+
   // Load agent + prompt config (config tables — direct reads are fine)
   const [{ data: agent }, { data: promptConfig }] = await Promise.all([
-    adminDb.from('ai_agents').select('*').eq('id', TRIAGE_AGENT_ID).single(),
-    adminDb.from('prompt_configs').select('*').eq('id', PROMPT_CONFIG_ID).single()
+    adminDb.from('ai_agents').select('*').eq('id', triageAgentId).single(),
+    adminDb.from('prompt_configs').select('*').eq('id', promptConfigId).single()
   ])
   if (!agent || !promptConfig) throw new Error('Triage agent configuration not found')
 
@@ -273,7 +275,7 @@ async function handleNewTicket(ctx: any, body: any, typeIds: TypeIds): Promise<T
     status: escalate ? 'human_assigned' : 'ai_responding',
     data: {
       status: escalate ? 'human_assigned' : 'ai_responding',
-      aim_triage_agent_id: TRIAGE_AGENT_ID,
+      aim_triage_agent_id: triageAgentId,
       aim_confidence_threshold: promptConfig.confidence_threshold || CONFIDENCE_THRESHOLD,
       aim_confidence_at_response: envelope.confidence,
       aim_escalation_reason: escalate ? envelope.escalation_reason : 'none'
@@ -290,7 +292,7 @@ async function handleNewTicket(ctx: any, body: any, typeIds: TypeIds): Promise<T
     target_id: ticketId,
     visibility: 'external',
     status: 'active',
-    data: { agent_id: TRIAGE_AGENT_ID, prompt_config_id: PROMPT_CONFIG_ID }
+    data: { agent_id: triageAgentId, prompt_config_id: promptConfigId }
   })
   if (!thread?.id) throw new Error('Failed to create thread')
   const threadId = thread.id
@@ -321,7 +323,7 @@ async function handleNewTicket(ctx: any, body: any, typeIds: TypeIds): Promise<T
     direction: 'outbound',
     visibility: 'public',
     sequence: 2,
-    data: { message_type: 'agent', agent_id: TRIAGE_AGENT_ID, confidence: envelope.confidence, escalated: escalate }
+    data: { message_type: 'agent', agent_id: triageAgentId, confidence: envelope.confidence, escalated: escalate }
   })
   if (!publicMsg?.id) throw new Error('Failed to save public AI message')
 
@@ -372,10 +374,12 @@ async function handleReply(ctx: any, body: any, typeIds: TypeIds): Promise<Triag
   if (!message || !thread_id || !ticket_id) throw new Error('message, thread_id, and ticket_id are required')
   if (!account_id || !person_id) throw new Error('User context (account + person) required')
 
+  const { triageAgentId, promptConfigId } = typeIds
+
   // Load agent + prompt config (config tables — direct reads are fine)
   const [{ data: agent }, { data: promptConfig }] = await Promise.all([
-    adminDb.from('ai_agents').select('*').eq('id', TRIAGE_AGENT_ID).single(),
-    adminDb.from('prompt_configs').select('*').eq('id', PROMPT_CONFIG_ID).single()
+    adminDb.from('ai_agents').select('*').eq('id', triageAgentId).single(),
+    adminDb.from('prompt_configs').select('*').eq('id', promptConfigId).single()
   ])
   if (!agent || !promptConfig) throw new Error('Triage agent configuration not found')
 
@@ -436,7 +440,7 @@ async function handleReply(ctx: any, body: any, typeIds: TypeIds): Promise<Triag
     direction: 'outbound',
     visibility: 'public',
     sequence: nextSeq + 1,
-    data: { message_type: 'agent', agent_id: TRIAGE_AGENT_ID, confidence: envelope.confidence, escalated: escalate }
+    data: { message_type: 'agent', agent_id: triageAgentId, confidence: envelope.confidence, escalated: escalate }
   })
   if (!publicMsg?.id) throw new Error('Failed to save public AI message')
 
@@ -501,13 +505,15 @@ async function handleReply(ctx: any, body: any, typeIds: TypeIds): Promise<Triag
 export const handler = createHandler(async (ctx, body) => {
   const action = (ctx as any).query?.action
 
-  // Resolve all type IDs once, shared across both actions
-  const [supportTicket, thread, message] = await Promise.all([
+  // Resolve all IDs once, shared across both actions
+  const [supportTicket, thread, message, triageAgentId, promptConfigId] = await Promise.all([
     resolveTypeId('item', 'support_ticket'),
     resolveTypeId('thread', 'thread'),
-    resolveTypeId('message', 'message')
+    resolveTypeId('message', 'message'),
+    resolveAgentId('Support Triage Agent'),
+    resolvePromptConfigId('support_triage'),
   ])
-  const typeIds: TypeIds = { supportTicket, thread, message }
+  const typeIds: TypeIds = { supportTicket, thread, message, triageAgentId, promptConfigId }
 
   switch (action) {
     case 'new_ticket': return handleNewTicket(ctx, body, typeIds)

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "spine-framework-portal",
-  "version": "0.2.18",
+  "version": "0.2.19",
   "private": false,
   "description": "Customer Portal — self-service portal app for Spine Framework",
   "type": "module",