spine-framework-portal 0.1.2 → 0.1.5

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Files changed (6) hide show
  1. package/README.md +26 -0
  2. package/manifest.json +2 -1
  3. package/package.json +1 -1
  4. package/seed/roles.json +11 -0
  5. package/seed/triggers.json +1 -0
  6. package/seed/types.json +147 -70
package/README.md ADDED
@@ -0,0 +1,26 @@
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+ # spine-framework-portal
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+
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+ Customer self-service portal app for Spine Framework.
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+
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+ ## Installation
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+
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+ ```bash
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+ npm install spine-framework-portal
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+ ```
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+
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+ ## Usage
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+
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+ ```bash
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+ npx spine-framework install-app customer-portal
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+ ```
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+
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+ ## Features
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+
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+ - Community discussion and Q&A
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+ - Course and lesson content delivery
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+ - Support ticket submission and tracking
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+ - Knowledge base article access
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+
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+ ## License
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+
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+ MIT
package/manifest.json CHANGED
@@ -3,7 +3,7 @@
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  "slug": "customer-portal",
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  "description": "Self-service portal for customers to access tickets, knowledge base, courses, and community",
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  "version": "1.0.0",
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- "required_roles": ["portal"],
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+ "required_roles": ["member"],
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  "routes": [
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  "/portal",
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  "/portal/tickets",
@@ -54,6 +54,7 @@
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  "features": ["tickets", "kb", "courses", "community", "marketplace"],
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  "dependencies": ["items", "threads", "messages"],
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  "entry_point": "./index.tsx",
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+ "directories": ["pages", "components", "hooks", "config", "seed", "functions", "migrations", "tests"],
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  "is_public": true,
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  "auth_required": true
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  }
package/package.json CHANGED
@@ -1,6 +1,6 @@
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  {
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  "name": "spine-framework-portal",
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- "version": "0.1.2",
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+ "version": "0.1.5",
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  "description": "Customer Portal — self-service portal app for Spine Framework",
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  "type": "module",
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  "license": "MIT",
package/seed/roles.json ADDED
@@ -0,0 +1,11 @@
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+ [
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+ {
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+ "slug": "member",
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+ "name": "Member",
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+ "description": "Portal member with standard access",
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+ "permissions": ["*"],
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+ "is_system": true,
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+ "is_active": true,
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+ "is_protected": false
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+ }
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+ ]
package/seed/triggers.json CHANGED
@@ -5,6 +5,7 @@
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  "trigger_type": "cron",
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  "event_type": null,
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  "config": {
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+ "scope": "account",
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  "function": "custom_portal-community-escalation.checkUnanswered",
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  "schedule": "0 */4 * * *",
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  "timezone": "UTC",
package/seed/types.json CHANGED
@@ -10,20 +10,38 @@
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  "is_active": true,
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  "design_schema": {
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  "scope": "platform",
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+ "views": {
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+ "default_list": {
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+ "type": "list",
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+ "label": "Community Posts",
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+ "fields": {
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+ "title": { "sortable": true, "display_type": "text" },
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+ "channel": { "sortable": true, "display_type": "badge" },
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+ "moderation_status": { "sortable": true, "display_type": "badge" }
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+ },
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+ "display": "table"
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+ },
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+ "default_detail": {
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+ "type": "detail",
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+ "label": "Community Post",
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+ "sections": [
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+ { "title": "Content", "fields": ["title", "content", "channel", "context"] },
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+ { "title": "Moderation", "fields": ["moderation_status", "helpful_count", "not_helpful_count", "accepted_answer_id"] }
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+ ]
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+ }
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+ },
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  "fields": {
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- "title": { "label": "Title", "required": true, "data_type": "text" },
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- "content": { "label": "Content", "required": true, "data_type": "text" },
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- "context": { "label": "Context", "required": true, "data_type": "text", "options": ["support", "community"] },
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- "channel": { "label": "Channel", "required": true, "data_type": "text", "default": "general", "options": ["general", "announcements", "help", "show-and-tell"] },
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- "moderation_status": { "label": "Moderation Status", "data_type": "text", "default": "pending", "options": ["pending", "approved", "flagged"] },
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- "helpful_count": { "label": "Helpful Votes", "data_type": "integer", "default": 0 },
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- "not_helpful_count": { "label": "Not Helpful Votes", "data_type": "integer", "default": 0 },
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- "accepted_answer_id": { "label": "Accepted Answer", "data_type": "uuid" }
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+ "title": { "label": "Title", "required": true, "data_type": "text", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read", "write"] } },
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+ "content": { "label": "Content", "required": true, "data_type": "text", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read", "write"] } },
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+ "context": { "label": "Context", "required": true, "data_type": "select", "options": [{"label":"Support","value":"support"},{"label":"Community","value":"community"}], "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read", "write"] } },
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+ "channel": { "label": "Channel", "required": true, "data_type": "select", "default": "general", "options": [{"label":"General","value":"general"},{"label":"Announcements","value":"announcements"},{"label":"Help","value":"help"},{"label":"Show and Tell","value":"show-and-tell"}], "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read", "write"] } },
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+ "moderation_status": { "label": "Moderation Status", "data_type": "select", "default": "pending", "options": [{"label":"Pending","value":"pending"},{"label":"Approved","value":"approved"},{"label":"Flagged","value":"flagged"}], "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
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+ "helpful_count": { "label": "Helpful Votes", "data_type": "number", "default": 0, "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
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+ "not_helpful_count": { "label": "Not Helpful Votes", "data_type": "number", "default": 0, "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
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+ "accepted_answer_id": { "label": "Accepted Answer", "data_type": "text", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } }
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  },
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- "record_permissions": {
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- "member": ["create", "read", "update"],
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- "system_admin": ["create", "read", "update", "delete"]
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- }
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+ "record_permissions": { "member": ["create", "read", "update"], "support": ["create", "read", "update"], "system_admin": ["create", "read", "update", "delete"] },
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+ "functionality": null
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  },
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  "validation_schema": {}
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  },
@@ -38,20 +56,38 @@
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  "is_active": true,
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  "design_schema": {
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  "scope": "platform",
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+ "views": {
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+ "default_list": {
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+ "type": "list",
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+ "label": "Course Lessons",
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+ "fields": {
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+ "title": { "sortable": true, "display_type": "text" },
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+ "sequence": { "sortable": true, "display_type": "number" },
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+ "estimated_duration": { "sortable": true, "display_type": "number" }
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+ },
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+ "display": "table"
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+ },
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+ "default_detail": {
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+ "type": "detail",
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+ "label": "Course Lesson",
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+ "sections": [
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+ { "title": "Content", "fields": ["title", "content", "video_url", "estimated_duration"] },
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+ { "title": "Settings", "fields": ["sequence", "progress_required", "prerequisites"] }
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+ ]
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+ }
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+ },
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  "fields": {
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- "title": { "label": "Title", "required": true, "data_type": "text" },
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- "content": { "label": "Content", "required": true, "data_type": "text" },
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- "context": { "label": "Context", "required": true, "data_type": "text", "options": ["kb", "course"] },
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- "sequence": { "label": "Lesson Sequence", "data_type": "integer" },
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- "video_url": { "label": "Video URL", "data_type": "url" },
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- "estimated_duration": { "label": "Estimated Duration (minutes)", "data_type": "integer" },
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- "progress_required": { "label": "Progress Required", "data_type": "boolean", "default": true },
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- "prerequisites": { "label": "Prerequisite Lessons", "data_type": "uuid[]" }
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+ "title": { "label": "Title", "required": true, "data_type": "text", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
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+ "content": { "label": "Content", "required": true, "data_type": "textarea", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
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+ "context": { "label": "Context", "required": true, "data_type": "select", "options": [{"label":"Knowledge Base","value":"kb"},{"label":"Course","value":"course"}], "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
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+ "sequence": { "label": "Lesson Sequence", "data_type": "number", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
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+ "video_url": { "label": "Video URL", "data_type": "text", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
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+ "estimated_duration": { "label": "Estimated Duration (minutes)", "data_type": "number", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
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+ "progress_required": { "label": "Progress Required", "data_type": "boolean", "default": true, "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
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+ "prerequisites": { "label": "Prerequisite Lessons", "data_type": "json", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } }
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  },
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- "record_permissions": {
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- "all": ["read"],
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- "support": ["read", "create", "update"]
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- }
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+ "record_permissions": { "member": ["read"], "support": ["read", "create", "update"], "system_admin": ["create", "read", "update", "delete"] },
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+ "functionality": null
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  },
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  "validation_schema": {}
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  },
@@ -66,18 +102,39 @@
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  "is_active": true,
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  "design_schema": {
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  "scope": "account",
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+ "views": {
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+ "default_list": {
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+ "type": "list",
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+ "label": "Integrity Reports",
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+ "fields": {
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+ "title": { "sortable": true, "display_type": "text" },
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+ "is_active": { "sortable": true, "display_type": "badge" },
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+ "created_at": { "sortable": true, "display_type": "timestamp" }
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+ },
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+ "display": "table"
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+ },
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+ "default_detail": {
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+ "type": "detail",
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+ "label": "Integrity Report",
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+ "sections": [
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+ { "title": "Hashes", "fields": ["core_hash", "manifest_hash", "deploy_id", "deploy_url"] },
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+ { "title": "Metadata", "fields": ["is_active", "created_at", "updated_at"] }
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+ ]
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+ }
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+ },
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  "fields": {
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- "title": { "label": "Title", "system": true, "required": true, "data_type": "text" },
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- "status": { "label": "Status", "system": true, "required": false, "data_type": "text" },
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- "is_active": { "label": "Active", "system": true, "required": true, "data_type": "boolean" },
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- "core_hash": { "label": "Core Hash", "system": false, "required": true, "data_type": "text" },
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- "manifest_hash": { "label": "Manifest Hash", "system": false, "required": true, "data_type": "text" },
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- "deploy_id": { "label": "Deploy ID", "system": false, "required": false, "data_type": "text" },
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- "deploy_url": { "label": "Deploy URL", "system": false, "required": false, "data_type": "text" },
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- "created_at": { "label": "Created", "system": true, "readonly": true, "required": false, "data_type": "datetime" },
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- "updated_at": { "label": "Updated", "system": true, "readonly": true, "required": false, "data_type": "datetime" }
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+ "title": { "label": "Title", "system": true, "required": true, "data_type": "text", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
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+ "status": { "label": "Status", "system": true, "required": false, "data_type": "text", "permissions": { "system_admin": ["read", "write"], "support": ["read"], "member": ["read"] } },
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+ "is_active": { "label": "Active", "system": true, "required": true, "data_type": "boolean", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
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+ "core_hash": { "label": "Core Hash", "system": false, "required": true, "data_type": "text", "permissions": { "system_admin": ["read", "write"], "support": ["read"], "member": ["read"] } },
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+ "manifest_hash": { "label": "Manifest Hash", "system": false, "required": true, "data_type": "text", "permissions": { "system_admin": ["read", "write"], "support": ["read"], "member": ["read"] } },
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+ "deploy_id": { "label": "Deploy ID", "system": false, "required": false, "data_type": "text", "permissions": { "system_admin": ["read", "write"], "support": ["read"], "member": ["read"] } },
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+ "deploy_url": { "label": "Deploy URL", "system": false, "required": false, "data_type": "text", "permissions": { "system_admin": ["read", "write"], "support": ["read"], "member": ["read"] } },
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+ "created_at": { "label": "Created", "system": true, "readonly": true, "required": false, "data_type": "datetime", "permissions": { "system_admin": ["read"], "support": ["read"], "member": ["read"] } },
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+ "updated_at": { "label": "Updated", "system": true, "readonly": true, "required": false, "data_type": "datetime", "permissions": { "system_admin": ["read"], "support": ["read"], "member": ["read"] } }
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  },
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- "record_permissions": { "system_admin": ["create", "read", "update", "delete"] }
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+ "record_permissions": { "member": ["read"], "support": ["read", "create", "update"], "system_admin": ["create", "read", "update", "delete"] },
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+ "functionality": null
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  },
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  "validation_schema": {}
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  },
@@ -92,44 +149,64 @@
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  "is_active": true,
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  "design_schema": {
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  "scope": "customer",
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+ "views": {
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+ "default_list": {
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+ "type": "list",
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+ "label": "Support Tickets",
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+ "fields": {
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+ "title": { "sortable": true, "display_type": "text" },
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+ "status": { "sortable": true, "display_type": "badge" },
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+ "priority": { "sortable": true, "display_type": "badge" },
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+ "escalated": { "sortable": true, "display_type": "boolean" }
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+ },
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+ "display": "table"
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+ },
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+ "default_detail": {
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+ "type": "detail",
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+ "label": "Support Ticket",
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+ "sections": [
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+ { "title": "Request", "fields": ["title", "description", "status", "priority", "context"] },
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+ { "title": "AI Handling", "fields": ["ai_response", "ai_confidence", "escalated", "aim_triage_agent_id", "aim_escalation_reason", "aim_human_assignee_id"] },
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+ { "title": "Analysis", "fields": ["ca_true_problem", "ca_reported_issue", "ca_final_solution", "ca_solution_steps", "ca_customer_temperature", "ca_time_to_resolution", "ca_automation_potential"] },
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+ { "title": "KB Generation", "fields": ["ca_kb_candidate", "kb_proposed_kb_id", "kb_redacted_draft", "kb_approved_at", "kb_approved_by", "kb_human_edits"] }
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+ ]
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+ }
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+ },
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  "fields": {
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- "title": { "label": "Title", "system": true, "required": true, "data_type": "text" },
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- "description": { "label": "Description", "system": true, "required": true, "data_type": "text" },
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- "status": { "label": "Status", "system": true, "data_type": "text", "default": "open", "options": ["open", "ai_responding", "human_assigned", "in_progress", "resolved", "closed"] },
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- "context": { "label": "Context", "required": true, "data_type": "text", "options": ["support", "community"] },
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- "priority": { "label": "Priority", "data_type": "text", "default": "medium", "options": ["low", "medium", "high", "urgent"] },
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- "escalated": { "label": "Escalated to Human", "data_type": "boolean", "default": false },
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- "ai_response": { "label": "AI Response", "data_type": "text" },
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- "ai_confidence": { "label": "AI Confidence", "data_type": "float" },
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- "aim_triage_agent_id": { "label": "Triage Agent ID", "data_type": "text" },
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- "aim_escalation_reason": { "label": "Escalation Reason", "data_type": "text", "options": ["low_confidence", "thumbs_down", "customer_request", "none"] },
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- "aim_human_assignee_id": { "label": "Human Assignee", "data_type": "text" },
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- "aim_confidence_threshold": { "label": "Confidence Threshold", "data_type": "number", "default": 0.75 },
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- "aim_confidence_at_response": { "label": "Confidence at Response", "data_type": "number" },
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- "ca_true_problem": { "label": "True Problem Identified", "data_type": "text" },
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- "ca_reported_issue": { "label": "Reported Issue", "data_type": "text" },
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- "ca_final_solution": { "label": "Final Solution Summary", "data_type": "text" },
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- "ca_solution_steps": { "label": "Steps to Solve", "data_type": "json" },
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- "ca_diagnostic_steps": { "label": "Steps to Diagnose", "data_type": "json" },
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- "ca_analysis_tags": { "label": "Analysis Tags", "data_type": "json" },
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- "ca_escalation_required": { "label": "Was Escalated to Human Agent", "data_type": "boolean" },
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- "ca_customer_temperature": { "label": "Customer Temperature", "data_type": "text", "options": ["positive", "neutral", "negative", "frustrated"] },
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- "ca_time_to_resolution": { "label": "Time to Resolution (minutes)", "data_type": "number" },
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- "ca_back_and_forth_count": { "label": "Number of Back and Forths", "data_type": "number" },
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- "ca_automation_potential": { "label": "Automation Potential", "data_type": "text", "options": ["high", "medium", "low"] },
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- "ca_sentiment_progression": { "label": "Customer Sentiment Progression", "data_type": "json" },
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- "ca_kb_candidate": { "label": "KB Candidate", "data_type": "boolean" },
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- "kb_proposed_kb_id": { "label": "Proposed KB Article ID", "data_type": "text" },
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- "kb_redacted_draft": { "label": "Redacted Draft", "data_type": "text" },
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- "kb_approved_at": { "label": "Approved At", "data_type": "datetime" },
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- "kb_approved_by": { "label": "Approved By", "data_type": "text" },
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- "kb_human_edits": { "label": "Human Edits", "data_type": "text" }
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+ "title": { "label": "Title", "system": true, "required": true, "data_type": "text", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read", "write"] } },
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+ "description": { "label": "Description", "system": true, "required": true, "data_type": "textarea", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read", "write"] } },
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+ "status": { "label": "Status", "system": true, "data_type": "select", "default": "open", "options": [{"label":"Open","value":"open"},{"label":"AI Responding","value":"ai_responding"},{"label":"Human Assigned","value":"human_assigned"},{"label":"In Progress","value":"in_progress"},{"label":"Resolved","value":"resolved"},{"label":"Closed","value":"closed"}], "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
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+ "context": { "label": "Context", "required": true, "data_type": "select", "options": [{"label":"Support","value":"support"},{"label":"Community","value":"community"}], "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read", "write"] } },
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+ "priority": { "label": "Priority", "data_type": "select", "default": "medium", "options": [{"label":"Low","value":"low"},{"label":"Medium","value":"medium"},{"label":"High","value":"high"},{"label":"Urgent","value":"urgent"}], "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
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+ "escalated": { "label": "Escalated to Human", "data_type": "boolean", "default": false, "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
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+ "ai_response": { "label": "AI Response", "data_type": "textarea", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
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+ "ai_confidence": { "label": "AI Confidence", "data_type": "number", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
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+ "aim_triage_agent_id": { "label": "Triage Agent ID", "data_type": "text", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
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+ "aim_escalation_reason": { "label": "Escalation Reason", "data_type": "select", "options": [{"label":"Low Confidence","value":"low_confidence"},{"label":"Thumbs Down","value":"thumbs_down"},{"label":"Customer Request","value":"customer_request"},{"label":"None","value":"none"}], "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
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+ "aim_human_assignee_id": { "label": "Human Assignee", "data_type": "text", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
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+ "aim_confidence_threshold": { "label": "Confidence Threshold", "data_type": "number", "default": 0.75, "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
188
+ "aim_confidence_at_response": { "label": "Confidence at Response", "data_type": "number", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
189
+ "ca_true_problem": { "label": "True Problem Identified", "data_type": "textarea", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
190
+ "ca_reported_issue": { "label": "Reported Issue", "data_type": "textarea", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
191
+ "ca_final_solution": { "label": "Final Solution Summary", "data_type": "textarea", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
192
+ "ca_solution_steps": { "label": "Steps to Solve", "data_type": "json", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
193
+ "ca_diagnostic_steps": { "label": "Steps to Diagnose", "data_type": "json", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
194
+ "ca_analysis_tags": { "label": "Analysis Tags", "data_type": "json", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
195
+ "ca_escalation_required": { "label": "Was Escalated to Human Agent", "data_type": "boolean", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
196
+ "ca_customer_temperature": { "label": "Customer Temperature", "data_type": "select", "options": [{"label":"Positive","value":"positive"},{"label":"Neutral","value":"neutral"},{"label":"Negative","value":"negative"},{"label":"Frustrated","value":"frustrated"}], "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
197
+ "ca_time_to_resolution": { "label": "Time to Resolution (minutes)", "data_type": "number", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
198
+ "ca_back_and_forth_count": { "label": "Number of Back and Forths", "data_type": "number", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
199
+ "ca_automation_potential": { "label": "Automation Potential", "data_type": "select", "options": [{"label":"High","value":"high"},{"label":"Medium","value":"medium"},{"label":"Low","value":"low"}], "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
200
+ "ca_sentiment_progression": { "label": "Customer Sentiment Progression", "data_type": "json", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
201
+ "ca_kb_candidate": { "label": "KB Candidate", "data_type": "boolean", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
202
+ "kb_proposed_kb_id": { "label": "Proposed KB Article ID", "data_type": "text", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
203
+ "kb_redacted_draft": { "label": "Redacted Draft", "data_type": "textarea", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
204
+ "kb_approved_at": { "label": "Approved At", "data_type": "datetime", "permissions": { "system_admin": ["read", "write"], "support": ["read"], "member": ["read"] } },
205
+ "kb_approved_by": { "label": "Approved By", "data_type": "text", "permissions": { "system_admin": ["read", "write"], "support": ["read"], "member": ["read"] } },
206
+ "kb_human_edits": { "label": "Human Edits", "data_type": "textarea", "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } }
127
207
  },
128
- "record_permissions": {
129
- "member": ["create", "read", "update"],
130
- "support": ["create", "read", "update"],
131
- "system_admin": ["create", "read", "update", "delete"]
132
- }
208
+ "record_permissions": { "member": ["create", "read", "update"], "support": ["create", "read", "update"], "system_admin": ["create", "read", "update", "delete"] },
209
+ "functionality": null
133
210
  },
134
211
  "validation_schema": {}
135
212
  }