spine-framework-cortex 0.2.20 → 0.2.22

package/seed/pipelines.json

@@ -0,0 +1,29 @@
+[
+  {
+    "name": "support_escalation",
+    "description": "Fired by agent-runner when triage confidence falls below threshold. Marks the thread as pending human review and notifies the support team.",
+    "trigger_type": "event",
+    "config": {
+      "event": "agent.inference.low_confidence",
+      "scope": "account"
+    },
+    "stages": [
+      {
+        "stage_type": "send_notification",
+        "config": {
+          "message": "A support ticket has been escalated to human review — confidence too low for AI response.",
+          "entity_type": "threads",
+          "entity_id_field": "thread_id",
+          "recipients": ["role:support_admin", "role:support"]
+        },
+        "continue_on_error": true
+      }
+    ],
+    "metadata": {
+      "note": "Thread escalation_status is already set to 'pending' by agent-runner before this pipeline fires. Ticket status is updated by the calling function (custom_support-triage) from agentMsg.data.escalated."
+    },
+    "ownership": "platform",
+    "is_system": true,
+    "is_active": true
+  }
+]

package/seed/prompt-configs.json

@@ -0,0 +1,84 @@
+[
+  {
+    "name": "Support Triage",
+    "slug": "support_triage",
+    "context_template": "A customer has submitted the following support request:\n\n{{user_message}}\n\nReview the knowledge base articles and prior case history provided in your context. Respond helpfully and accurately. If you are not confident in your answer (below 0.75), set escalate=true.",
+    "is_multi_turn": true,
+    "max_history_messages": 20,
+    "confidence_threshold": 0.75,
+    "escalation_action": "pipeline",
+    "escalation_target": "support_escalation",
+    "output_mode": "json",
+    "knowledge_sources": [],
+    "available_tools": [],
+    "metadata": {
+      "knowledge_scope": ["kb_article", "resolved_case"],
+      "note": "knowledge_sources is resolved at runtime to the requesting account's KB + platform KB. Empty array = full scope search."
+    },
+    "ownership": "platform",
+    "is_system": true,
+    "is_active": true
+  },
+  {
+    "name": "Solution AI",
+    "slug": "solution_ai",
+    "context_template": "A support agent is working on the following case and needs your assistance:\n\nTicket: {{ticket_title}}\nCustomer issue: {{ticket_description}}\n\nConversation so far:\n{{conversation_history}}\n\nAgent question: {{user_message}}\n\nProvide practical, actionable guidance. If you can draft a suggested customer-facing response, include it under 'Suggested Response:'.",
+    "is_multi_turn": true,
+    "max_history_messages": 30,
+    "confidence_threshold": 0.0,
+    "escalation_action": null,
+    "escalation_target": null,
+    "output_mode": "text",
+    "knowledge_sources": [],
+    "available_tools": [],
+    "metadata": {
+      "visibility": "internal",
+      "knowledge_scope": ["kb_article", "resolved_case"],
+      "note": "No escalation — this agent assists human agents. confidence_threshold=0 disables auto-escalation."
+    },
+    "ownership": "platform",
+    "is_system": true,
+    "is_active": true
+  },
+  {
+    "name": "Case Analysis Prompt",
+    "slug": "case_analysis_prompt",
+    "context_template": "Analyze this resolved support ticket:\n\nTicket: {{ticket_title}}\nDescription: {{ticket_description}}\nCreated: {{created_at}}\nResolved: {{resolved_at}}\nStatus: {{status}}\nPriority: {{priority}}\n\nCustomer Conversation:\n{{conversation_history}}\n\nInternal Support Thread:\n{{internal_thread}}\n\nProduce a complete structured postmortem in the JSON format specified in your system prompt.",
+    "is_multi_turn": false,
+    "max_history_messages": 0,
+    "confidence_threshold": 0.0,
+    "escalation_action": null,
+    "escalation_target": null,
+    "output_mode": "json",
+    "knowledge_sources": [],
+    "available_tools": [],
+    "metadata": {
+      "requires_resolved_ticket": true,
+      "includes_internal_thread": true
+    },
+    "ownership": "platform",
+    "is_system": true,
+    "is_active": true
+  },
+  {
+    "name": "KB Generator",
+    "slug": "kb_generator",
+    "context_template": "Prepare the following resolved case content for KB publication:\n\n{{content}}\n\nIdentify all redactable text and produce a generalised, customer-facing version suitable for publishing as a public knowledge base article.",
+    "is_multi_turn": false,
+    "max_history_messages": 0,
+    "confidence_threshold": 0.0,
+    "escalation_action": null,
+    "escalation_target": null,
+    "output_mode": "json",
+    "requires_review": true,
+    "knowledge_sources": [],
+    "available_tools": [],
+    "metadata": {
+      "redaction_categories": ["pii", "confidential", "account_specific", "internal_reference"],
+      "auto_accept_sensitivity": ["high"]
+    },
+    "ownership": "platform",
+    "is_system": true,
+    "is_active": true
+  }
+]

package/LICENSE.md

@@ -1,193 +0,0 @@
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package/README.md

@@ -1,46 +0,0 @@
-# Spine Framework Cortex
-
-Cortex is an internal operations app for [Spine Framework](https://spine-framework.com). It provides a unified workspace for CRM, Support, Community, and Knowledge Base management.
-
-## Features
-
-- **CRM** — Accounts, contacts, deals, health tracking, activity feed
-- **Support** — Ticket management and triage
-- **Community** — Community moderation and engagement
-- **Knowledge Base** — Article management, editor, and AI ingestion
-- **Courses** — Course catalog and management
-- **Intelligence** — AI-powered analytics and insights
-- **Operations** — Audit funnels, install funnels, operational dashboards
-
-## Requirements
-
-- [Spine Framework](https://www.npmjs.com/package/spine-framework) `>=0.1.0`
-
-## Installation
-
-```bash
-npx spine-framework install-app spine-framework-cortex
-```
-
-This will:
-1. Copy app files to `custom/apps/cortex/`
-2. Run any pending migrations
-3. Seed roles, types, and link-types into the database
-4. Register the app in `spine.config.json`
-
-## Configuration
-
-After installation, edit `custom/apps/cortex/manifest.json` to configure:
-
-- `route_prefix` — where the app is served (default: `/cortex`)
-- `registration` — self-registration behaviour and account assignment
-
-To apply manifest changes to the database without reinstalling:
-
-```bash
-npx spine-framework update-db-app cortex
-```
-
-## License
-
-See [LICENSE.md](./LICENSE.md)