spine-framework-cortex 0.1.5 → 0.1.7

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "spine-framework-cortex",
-  "version": "0.1.5",
+  "version": "0.1.7",
   "description": "Cortex — AI-powered support, CRM, and knowledge base app for Spine Framework",
   "type": "module",
   "license": "MIT",

package/seed/link-types.json

@@ -3,10 +3,10 @@
     "slug": "account_opportunities",
     "name": "Account Opportunities",
     "description": "Links accounts to their opportunity queue entries",
-    "source_type_slug": "account",
-    "target_type_slug": "item",
-    "relationship_type": "many-to-many",
     "config": {
+      "source_type_slug": "account",
+      "target_type_slug": "item",
+      "relationship_type": "many-to-many",
       "cardinality": "many-to-many"
     },
     "is_active": true
@@ -15,10 +15,10 @@
     "slug": "account_signals",
     "name": "Account Signals",
     "description": "Links accounts to their funnel signals",
-    "source_type_slug": "account",
-    "target_type_slug": "item",
-    "relationship_type": "many-to-many",
     "config": {
+      "source_type_slug": "account",
+      "target_type_slug": "item",
+      "relationship_type": "many-to-many",
       "cardinality": "many-to-many"
     },
     "is_active": true
@@ -27,10 +27,10 @@
     "slug": "analyzed_by",
     "name": "Analyzed By",
     "description": "Ticket analyzed by case analysis",
-    "source_type_slug": "item",
-    "target_type_slug": "item",
-    "relationship_type": "many-to-many",
     "config": {
+      "source_type_slug": "item",
+      "target_type_slug": "item",
+      "relationship_type": "many-to-many",
       "forward_label": "analyzed by",
       "reverse_label": "analysis of"
     },
@@ -40,10 +40,10 @@
     "slug": "tagged_with",
     "name": "Tagged With",
     "description": "Entity tagged with a specific tag",
-    "source_type_slug": "item",
-    "target_type_slug": "item",
-    "relationship_type": "many-to-many",
     "config": {
+      "source_type_slug": "item",
+      "target_type_slug": "item",
+      "relationship_type": "many-to-many",
       "forward_label": "tagged with",
       "reverse_label": "applied to"
     },

package/seed/roles.json

@@ -1,7 +1,6 @@
 [
   {
     "slug": "support",
-    "app_slug": "cortex",
     "name": "Support",
     "description": "Support agent with full CRM and support access",
     "permissions": ["*"],

package/seed/triggers.json

@@ -4,8 +4,8 @@
     "description": "Automatically triggers case analysis when support tickets are resolved",
     "trigger_type": "event",
     "event_type": "item_updated",
-    "scope": "account",
     "config": {
+      "scope": "account",
       "filters": [
         { "field": "status", "value": "resolved", "operator": "$eq" },
         { "field": "type_id", "type_slug": "support_ticket", "operator": "$eq" }
@@ -24,8 +24,8 @@
     "description": "Processes funnel signals to update lead scores and lifecycle stages",
     "trigger_type": "event",
     "event_type": "item_created",
-    "scope": "account",
     "config": {
+      "scope": "account",
       "filters": {},
       "type_slug": "funnel_signal",
       "entity_type": "item"
@@ -39,8 +39,8 @@
     "description": "Hourly dashboard metric aggregation",
     "trigger_type": "cron",
     "event_type": null,
-    "scope": "account",
     "config": {
+      "scope": "account",
       "function": "funnel-timers.aggregation",
       "schedule": "0 * * * *",
       "timezone": "UTC",
@@ -55,8 +55,8 @@
     "description": "Daily recalculation of account ratings for score decay",
     "trigger_type": "cron",
     "event_type": null,
-    "scope": "account",
     "config": {
+      "scope": "account",
       "function": "funnel-timers.scoreDecay",
       "schedule": "59 23 * * *",
       "timezone": "UTC",
@@ -71,8 +71,8 @@
     "description": "Daily purge of expired anonymous sessions",
     "trigger_type": "cron",
     "event_type": null,
-    "scope": "account",
     "config": {
+      "scope": "account",
       "function": "funnel-timers.sessionCleanup",
       "schedule": "0 2 * * *",
       "timezone": "UTC",

package/seed/types.json

@@ -777,5 +777,59 @@
       "functionality": null
     },
     "validation_schema": {}
+  },
+  {
+    "kind": "item",
+    "slug": "support_ticket",
+    "name": "Support Ticket",
+    "description": "Customer support request or issue",
+    "icon": "ticket",
+    "color": "#F59E0B",
+    "ownership": "tenant",
+    "is_active": true,
+    "design_schema": {
+      "fields": {
+        "title": { "data_type": "text", "label": "Title", "required": true, "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read", "write"] } },
+        "description": { "data_type": "richtext", "label": "Description", "required": true, "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read", "write"] } },
+        "status": { "data_type": "select", "label": "Status", "required": true, "options": [{"label": "Open", "value": "open"}, {"label": "In Progress", "value": "in_progress"}, {"label": "Resolved", "value": "resolved"}, {"label": "Closed", "value": "closed"}], "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
+        "priority": { "data_type": "select", "label": "Priority", "required": false, "options": [{"label": "Low", "value": "low"}, {"label": "Medium", "value": "medium"}, {"label": "High", "value": "high"}, {"label": "Urgent", "value": "urgent"}], "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
+        "channel": { "data_type": "select", "label": "Channel", "required": false, "options": [{"label": "Email", "value": "email"}, {"label": "Chat", "value": "chat"}, {"label": "Portal", "value": "portal"}, {"label": "Phone", "value": "phone"}], "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
+        "assignee_id": { "data_type": "uuid", "label": "Assigned To", "required": false, "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
+        "resolved_at": { "data_type": "datetime", "label": "Resolved At", "required": false, "permissions": { "system_admin": ["read", "write"], "support": ["read", "write"], "member": ["read"] } },
+        "satisfaction_score": { "data_type": "number", "label": "Satisfaction Score", "required": false, "validation": { "min": 1, "max": 5 }, "permissions": { "system_admin": ["read", "write"], "support": ["read"], "member": ["read", "write"] } }
+      },
+      "views": {
+        "default_list": {
+          "type": "list",
+          "display": "table",
+          "label": "Support Tickets",
+          "fields": {
+            "title": { "sortable": true, "display_type": "text" },
+            "status": { "sortable": true, "display_type": "badge" },
+            "priority": { "sortable": true, "display_type": "badge" },
+            "channel": { "sortable": false, "display_type": "badge" }
+          },
+          "default_sort": { "field": "created_at", "direction": "desc" }
+        },
+        "default_detail": {
+          "type": "detail",
+          "label": "Support Ticket",
+          "sections": [
+            { "title": "Ticket", "fields": { "title": { "display_type": "input" }, "description": { "display_type": "richtext" }, "status": { "display_type": "select" }, "priority": { "display_type": "select" } } },
+            { "title": "Assignment", "fields": { "assignee_id": { "display_type": "text" }, "channel": { "display_type": "select" }, "resolved_at": { "display_type": "timestamp" } } },
+            { "title": "Feedback", "fields": { "satisfaction_score": { "display_type": "number" } } }
+          ]
+        }
+      },
+      "record_permissions": { "system_admin": ["create", "read", "update", "delete"], "support": ["create", "read", "update"], "member": ["create", "read"] },
+      "functionality": null
+    },
+    "validation_schema": {
+      "fields": {
+        "title": { "data_type": "text", "required": true },
+        "description": { "data_type": "richtext", "required": true },
+        "status": { "data_type": "text", "required": true }
+      }
+    }
   }
 ]