softphone-vendor-headsets 2.0.0-develop.8 → 2.0.0-develop.9

package/dist/es/src/library/services/vendor-implementations/plantronics/plantronics.js

@@ -0,0 +1,388 @@
+var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, generator) {
+    function adopt(value) { return value instanceof P ? value : new P(function (resolve) { resolve(value); }); }
+    return new (P || (P = Promise))(function (resolve, reject) {
+        function fulfilled(value) { try { step(generator.next(value)); } catch (e) { reject(e); } }
+        function rejected(value) { try { step(generator["throw"](value)); } catch (e) { reject(e); } }
+        function step(result) { result.done ? resolve(result.value) : adopt(result.value).then(fulfilled, rejected); }
+        step((generator = generator.apply(thisArg, _arguments || [])).next());
+    });
+};
+import fetchJsonp from 'fetch-jsonp';
+import { VendorImplementation } from '../vendor-implementation';
+import { PlantronicsCallEventCodes } from './plantronics-call-events';
+import browserama from 'browserama';
+/**
+ * TODO:  This looks like a feasible way to implement the polling we need
+ *        https://makeitnew.io/polling-using-rxjs-8347d05e9104
+ *  */
+export default class PlantronicsService extends VendorImplementation {
+    constructor(config) {
+        super(config);
+        this.activePollingInterval = 2000;
+        this.connectedDeviceInterval = 6000;
+        this.disconnectedDeviceInterval = 2000;
+        this.deviceIdRetryInterval = 2000;
+        this.vendorName = 'Plantronics';
+        this.pluginName = 'genesys-cloud-headset-library';
+        this.apiHost = 'https://127.0.0.1:32018/Spokes';
+        this.isActive = false;
+        this.disableEventPolling = false;
+        this.deviceStatusTimer = null;
+        this.isRetry = false;
+        this.callMappings = {};
+        this.config = config;
+        this._deviceInfo = null;
+        this.callEventsTimerId = null;
+        this.deviceStatusTimerId = null;
+        this.incomingConversationId = null;
+    }
+    _createCallMapping(conversationId) {
+        const ID_LENGTH = 8;
+        const callId = Math.round(Math.random() * Math.pow(10, ID_LENGTH)); // Generate random number
+        this.callMappings[conversationId] = callId;
+        this.callMappings[callId] = conversationId;
+        this.logger.info('Created callId mapping for plantronics headset', {
+            conversationId,
+            plantronicsCallId: callId,
+        });
+        return callId;
+    }
+    clearTimeouts() {
+        clearTimeout(this.callEventsTimerId);
+        clearTimeout(this.deviceStatusTimerId);
+    }
+    deviceLabelMatchesVendor(label) {
+        // includes vendor name or vendorId (chrome only)
+        const lowerLabel = label.toLowerCase();
+        return ['plantronics', 'plt', 'poly', '(047f:'].some(searchVal => lowerLabel.includes(searchVal));
+    }
+    static getInstance(config) {
+        if (!PlantronicsService.instance || config.createNew) {
+            PlantronicsService.instance = new PlantronicsService(config);
+        }
+        return PlantronicsService.instance;
+    }
+    get deviceName() {
+        var _a;
+        return (_a = this._deviceInfo) === null || _a === void 0 ? void 0 : _a.ProductName;
+    }
+    get deviceInfo() {
+        return this._deviceInfo;
+    }
+    get isDeviceAttached() {
+        return !!this.deviceInfo;
+    }
+    pollForCallEvents() {
+        if (this.callEventsTimerId) {
+            clearTimeout(this.callEventsTimerId);
+            this.callEventsTimerId = null;
+        }
+        // if(this.isConnected && this.isActive && !this.disableEventPolling) {
+        if (this.isConnected && !this.disableEventPolling) {
+            this.logger.debug('**** POLLING FOR CALL EVENTS ****');
+            this.getCallEvents();
+        }
+        this.callEventsTimerId = setTimeout(() => {
+            this.pollForCallEvents();
+        }, this.activePollingInterval);
+    }
+    pollForDeviceStatus() {
+        if (this.deviceStatusTimerId) {
+            clearTimeout(this.deviceStatusTimerId);
+            this.deviceStatusTimerId = null;
+        }
+        if (this.isConnected && !this.isConnecting && !this.disableEventPolling) {
+            this.logger.debug('**** POLLING FOR DEVICE STATUS ****');
+            this.getDeviceStatus();
+        }
+        this.deviceStatusTimerId = setTimeout(() => {
+            this.pollForDeviceStatus();
+        }, this.isDeviceAttached ? this.connectedDeviceInterval : this.disconnectedDeviceInterval);
+    }
+    _makeRequestTask(endpoint, isRetry) {
+        return __awaiter(this, void 0, void 0, function* () {
+            return yield this._makeRequest(endpoint, isRetry);
+        });
+    }
+    _fetch(url) {
+        return fetchJsonp(url);
+    }
+    _makeRequest(endpoint, isRetry) {
+        return __awaiter(this, void 0, void 0, function* () {
+            const plantronicsInstance = PlantronicsService.instance;
+            return this._fetch(`${this.apiHost}${endpoint}`)
+                .then(response => {
+                return response.json();
+            })
+                .then(response => {
+                if (response.ok === false || response.Type_Name === 'Error') {
+                    if (response.status === 404) {
+                        if (isRetry) {
+                            this.isConnected && this.changeConnectionStatus({ isConnected: false, isConnecting: this.isConnecting });
+                            this.disconnect();
+                            const error = new Error('Headset: Failed connection to middleware. Headset features unavailable.');
+                            error.handled = true;
+                            this.logger.info(error);
+                            return Promise.reject(error);
+                        }
+                        return this._makeRequestTask(endpoint, true);
+                    }
+                    if (browserama.isFirefox) {
+                        this.errorCode = 'browser';
+                        this.disableRetry = true;
+                    }
+                    return Promise.reject(response);
+                }
+                else {
+                    if (!plantronicsInstance) {
+                        return Promise.reject(new Error('Application destroyed.'));
+                    }
+                    !this.isConnected && this.changeConnectionStatus({ isConnected: true, isConnecting: this.isConnecting });
+                    return response;
+                }
+            })
+                .catch(error => {
+                return Promise.reject(error);
+            });
+        });
+    }
+    _checkIsActiveTask() {
+        return __awaiter(this, void 0, void 0, function* () {
+            const calls = yield this._getActiveCalls();
+            this.isActive = !!calls.length;
+        });
+    }
+    _getActiveCalls() {
+        var _a;
+        return __awaiter(this, void 0, void 0, function* () {
+            let result;
+            try {
+                const request = yield this._makeRequestTask(`/CallServices/CallManagerState?`);
+                result = request;
+            }
+            catch (e) {
+                this.logger.info('Error making request for active calls', e);
+                return [];
+            }
+            if (!Array.isArray((_a = result === null || result === void 0 ? void 0 : result.Result) === null || _a === void 0 ? void 0 : _a.Calls)) {
+                return [];
+            }
+            return result.Result.Calls.filter(call => call.Source === this.pluginName);
+        });
+    }
+    getCallEvents() {
+        return __awaiter(this, void 0, void 0, function* () {
+            let response;
+            try {
+                response = yield this._makeRequestTask(`/CallServices/CallEvents?name=${this.pluginName}`);
+            }
+            catch (e) {
+                this.logger.info('Error making request for call events', e);
+                return;
+            }
+            if (response.Result) {
+                response.Result.forEach((event) => {
+                    const eventType = PlantronicsCallEventCodes[event.Action];
+                    if (!eventType) {
+                        return this.logger.info('Unknown call event from headset', { event });
+                    }
+                    const eventInfo = { name: eventType, event };
+                    this.logger.debug('headset info', eventInfo);
+                    this.callCorrespondingFunction(eventInfo);
+                });
+            }
+        });
+    }
+    getDeviceStatus() {
+        return __awaiter(this, void 0, void 0, function* () {
+            yield this._makeRequestTask(`/DeviceServices/Info`)
+                .then(response => {
+                this._deviceInfo = response.Result;
+            })
+                .catch(err => {
+                const noDevicesError = err.Err && err.Err.Description.includes('no supported devices');
+                if (!noDevicesError) {
+                    this.logger.info('Error making request for device status', err);
+                }
+            });
+        });
+    }
+    callCorrespondingFunction(eventInfo) {
+        const callId = eventInfo.event.CallId.Id;
+        const conversationId = this.callMappings[callId];
+        switch (eventInfo.name) {
+            case 'AcceptCall':
+                this.deviceAnsweredCall(Object.assign(Object.assign({}, eventInfo), { conversationId }));
+                break;
+            case 'RejectCall':
+                this.deviceRejectedCall({ name: eventInfo.name, conversationId: this.incomingConversationId });
+                break;
+            case 'TerminateCall':
+                this.deviceEndedCall(Object.assign(Object.assign({}, eventInfo), { conversationId }));
+                break;
+            case 'CallEnded':
+                delete this.callMappings[callId];
+                delete this.callMappings[conversationId];
+                this._checkIsActiveTask();
+                break;
+            case 'Mute':
+                this.deviceMuteChanged(Object.assign(Object.assign({ isMuted: true }, eventInfo), { conversationId }));
+                break;
+            case 'Unmute':
+                this.deviceMuteChanged(Object.assign(Object.assign({ isMuted: false }, eventInfo), { conversationId }));
+                break;
+            case 'HoldCall':
+                this.deviceHoldStatusChanged(Object.assign(Object.assign({ holdRequested: true }, eventInfo), { conversationId }));
+                break;
+            case 'ResumeCall':
+                this.deviceHoldStatusChanged(Object.assign(Object.assign({ holdRequested: false }, eventInfo), { conversationId }));
+                break;
+            default:
+                this.logger.info('A headset event has occurred', Object.assign(Object.assign({}, eventInfo), { conversationId }));
+                this.deviceEventLogs(Object.assign(Object.assign({}, eventInfo), { conversationId }));
+        }
+    }
+    connect() {
+        !this.isConnecting && this.changeConnectionStatus({ isConnected: this.isConnected, isConnecting: true });
+        this.pollForDeviceStatus();
+        this.pollForCallEvents();
+        return this._makeRequestTask(`/SessionManager/Register?name=${this.pluginName}`)
+            .catch(response => {
+            if (response.Err && response.Err.Description === 'Plugin exists') {
+                return this.logger.debug('Plugin already exists', response);
+            }
+            return Promise.reject(response);
+        })
+            .then(() => this._makeRequestTask(`/SessionManager/IsActive?name=${this.pluginName}&active=true`))
+            .catch(response => {
+            if (response.Err && !response.isError) {
+                return this.logger.debug('Is Active', response);
+            }
+            return Promise.reject(response);
+        })
+            .then(response => {
+            if ((response === null || response === void 0 ? void 0 : response.Result) !== true) {
+                return Promise.reject(response);
+            }
+            return this._makeRequestTask(`/UserPreference/SetDefaultSoftPhone?name=${this.pluginName}`);
+        })
+            .then(() => {
+            this.getDeviceStatus();
+        })
+            .then(() => {
+            return this._getActiveCalls();
+        })
+            .then(calls => {
+            if (calls.length) {
+                this.isActive = true;
+                return this.logger.info('Currently active calls in the session');
+            }
+            else {
+                return this.getCallEvents();
+            }
+        })
+            .catch(err => {
+            if (!(err === null || err === void 0 ? void 0 : err.handled)) {
+                return Promise.reject(err);
+            }
+            return this.logger.error('Unable to properly connect headset');
+        })
+            .finally(() => {
+            this.isConnecting && this.changeConnectionStatus({ isConnected: this.isConnected, isConnecting: false });
+        });
+    }
+    disconnect() {
+        return __awaiter(this, void 0, void 0, function* () {
+            if (!this.isConnected) {
+                return;
+            }
+            yield this._makeRequestTask(`/SessionManager/UnRegister?name=${this.pluginName}`);
+            this.clearTimeouts();
+            this._deviceInfo = null;
+            this.isConnected && this.changeConnectionStatus({ isConnected: false, isConnecting: this.isConnecting });
+            this.isActive = false;
+        });
+    }
+    incomingCall(callInfo) {
+        this.logger.info('Inside incomingCall of selected implementation (Plantronics/Poly)');
+        const { conversationId, contactName } = callInfo;
+        if (!conversationId) {
+            throw new Error('Must provide conversationId');
+        }
+        // this is because plantronics only accepts numeric callIds, so we have to make one up
+        const callId = this._createCallMapping(conversationId);
+        this.incomingConversationId = conversationId;
+        let params = `?name=${this.pluginName}&tones=Unknown&route=ToHeadset`;
+        const halfEncodedCallIdString = `"Id":"${callId}"`;
+        params += `&callID={${encodeURI(halfEncodedCallIdString)}}`;
+        if (contactName) {
+            const halfEncodedContactString = `"Name":"${contactName}"`;
+            params += `&contact={${encodeURI(halfEncodedContactString)}}`;
+        }
+        this.logger.info('params of endpoint', params);
+        this.isActive = true;
+        return this._makeRequestTask(`/CallServices/IncomingCall${params}`);
+    }
+    outgoingCall({ conversationId, contactName }) {
+        if (!conversationId) {
+            throw new Error('Must provide conversationId');
+        }
+        // this is because plantronics only accepts numeric callIds, so we have to make one up
+        const callId = this._createCallMapping(conversationId);
+        let params = `?name=${this.pluginName}&tones=Unknown&route=ToHeadset`;
+        const halfEncodedCallIdString = `"Id":"${callId}"`;
+        params += `&callID={${encodeURI(halfEncodedCallIdString)}}`;
+        if (contactName) {
+            const halfEncodedContactString = `"Name":"${contactName}"`;
+            params += `&contact={${encodeURI(halfEncodedContactString)}}`;
+        }
+        this.isActive = true;
+        return this._makeRequestTask(`/CallServices/OutgoingCall${params}`);
+    }
+    answerCall(conversationId) {
+        const callId = this.callMappings[conversationId];
+        const halfEncodedCallIdString = `"Id":"${callId}"`;
+        const params = `?name=${this.pluginName}&callID={${encodeURI(halfEncodedCallIdString)}}`;
+        this.isActive = true;
+        this.incomingConversationId = null;
+        return this._makeRequestTask(`/CallServices/AnswerCall${params}`);
+    }
+    rejectCall(conversationId) {
+        this.incomingConversationId = null;
+        return this.endCall(conversationId);
+    }
+    endCall(conversationId) {
+        return __awaiter(this, void 0, void 0, function* () {
+            let params = `?name=${this.pluginName}`;
+            const callId = this.callMappings[conversationId];
+            const halfEncodedCallIdString = `"Id":"${callId}"`;
+            params += `&callID={${encodeURI(halfEncodedCallIdString)}}`;
+            const response = yield this._makeRequestTask(`/CallServices/TerminateCall${params}`);
+            yield this.getCallEvents();
+            this._checkIsActiveTask();
+            return response;
+        });
+    }
+    endAllCalls() {
+        return __awaiter(this, void 0, void 0, function* () {
+            const calls = yield this._getActiveCalls();
+            calls.forEach(call => this.endCall(this.callMappings[call.CallId]));
+        });
+    }
+    setMute(value) {
+        return __awaiter(this, void 0, void 0, function* () {
+            const response = yield this._makeRequestTask(`/CallServices/MuteCall?name=${this.pluginName}&muted=${value}`);
+            return response;
+        });
+    }
+    setHold(conversationId, value) {
+        return __awaiter(this, void 0, void 0, function* () {
+            const callId = this.callMappings[conversationId];
+            const halfEncodedCallIdString = `"Id":"${callId}"`;
+            const params = `?name=${this.pluginName}&callID={${encodeURI(halfEncodedCallIdString)}}`;
+            const response = yield this._makeRequestTask(`/CallServices/${value ? 'HoldCall' : 'ResumeCall'}${params}`);
+            return response;
+        });
+    }
+}
+//# sourceMappingURL=plantronics.js.map

package/dist/es/src/library/services/vendor-implementations/plantronics/plantronics.js.map

@@ -0,0 +1 @@
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package/dist/es/src/library/services/vendor-implementations/plantronics/plantronics.test.d.ts

@@ -0,0 +1,2 @@
+import "whatwg-fetch";
+import 'regenerator-runtime';