snow-flow 1.3.9 → 1.3.11

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@@ -40,7 +40,7 @@ var __importStar = (this && this.__importStar) || (function () {
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  Object.defineProperty(exports, "__esModule", { value: true });
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  exports.ServiceNowXMLFlowMCP = void 0;
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  const base_mcp_server_1 = require("./base-mcp-server");
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- const xml_first_flow_generator_1 = __importStar(require("../utils/xml-first-flow-generator"));
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+ const improved_flow_xml_generator_1 = __importStar(require("../utils/improved-flow-xml-generator"));
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  const natural_language_mapper_1 = require("../api/natural-language-mapper");
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  const servicenow_id_generator_js_1 = require("../utils/servicenow-id-generator.js");
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  const fs = __importStar(require("fs"));
@@ -52,7 +52,7 @@ class ServiceNowXMLFlowMCP extends base_mcp_server_1.BaseMCPServer {
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  version: '1.0.0',
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  description: 'XML-first flow generation for ServiceNow - bypasses API issues'
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  });
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- this.nlMapper = new natural_language_mapper_1.NaturalLanguageFlowMapper();
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+ this.nlMapper = new natural_language_mapper_1.NaturalLanguageMapper();
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  }
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  setupTools() {
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  // Generate complete flow XML
@@ -162,34 +162,48 @@ class ServiceNowXMLFlowMCP extends base_mcp_server_1.BaseMCPServer {
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  }, this.listGeneratedFiles.bind(this));
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  }
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  /**
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- * Generate flow XML from definition
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+ * Generate flow XML from definition using IMPROVED generator
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  */
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  async generateFlowXML(args) {
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  try {
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- const generator = new xml_first_flow_generator_1.default(args.update_set_name);
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+ // Convert to improved flow definition
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  const flowDef = {
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  name: args.name,
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  description: args.description,
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  table: args.table,
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  trigger_type: args.trigger_type,
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  trigger_condition: args.trigger_condition,
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+ run_as: args.run_as || 'user',
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+ accessible_from: args.accessible_from || 'package_private',
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+ category: args.category || 'custom',
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+ tags: args.tags || [],
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  activities: args.activities.map((act, index) => ({
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  ...act,
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- order: act.order || (index + 1) * 100
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+ order: act.order || (index + 1) * 100,
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+ description: act.description || act.name
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  }))
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  };
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- const result = (0, xml_first_flow_generator_1.generateProductionFlowXML)(flowDef);
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+ // Use IMPROVED generator (fixes "too small to work" issue!)
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+ const result = (0, improved_flow_xml_generator_1.generateImprovedFlowXML)(flowDef);
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  return {
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  success: true,
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  xml: args.save_to_file === false ? result.xml : undefined,
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  file_path: result.filePath,
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- message: `Generated PRODUCTION-READY Update Set XML for flow: ${args.name}`,
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+ message: `✅ Generated IMPROVED Update Set XML for flow: ${args.name}`,
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+ improvements: [
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+ '✅ Uses sys_hub_action_instance_v2 and sys_hub_trigger_instance_v2 (correct table versions)',
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+ '✅ Base64+gzip encoded action values (production format)',
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+ '✅ Complete label_cache structure (critical for Flow Designer)',
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+ '✅ ALL minimum required fields for sys_hub_flow',
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+ '✅ Comprehensive flow snapshot with proper metadata'
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+ ],
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  import_instructions: result.instructions,
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  flow_structure: {
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- flow_sys_id: generator.flowSysId,
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  activities_count: flowDef.activities.length,
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  trigger_type: flowDef.trigger_type,
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- table: flowDef.table || 'none'
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+ table: flowDef.table || 'none',
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+ category: flowDef.category,
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+ tags: flowDef.tags
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  }
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  };
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  }
@@ -201,29 +215,40 @@ class ServiceNowXMLFlowMCP extends base_mcp_server_1.BaseMCPServer {
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  }
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  }
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  /**
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- * Generate flow from natural language instruction
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+ * Generate flow from natural language instruction using IMPROVED generator
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  */
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  async generateFlowFromInstruction(args) {
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  try {
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  const { instruction } = args;
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  // Parse natural language to flow components
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  const flowRequirements = await this.nlMapper.parseFlowRequirements(instruction);
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- // Convert to XML flow definition
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+ // Convert to IMPROVED flow definition
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  const flowDef = {
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  name: flowRequirements.name || `Flow ${Date.now()}`,
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  description: flowRequirements.description || instruction,
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  table: flowRequirements.tables?.[0] || 'incident',
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  trigger_type: this.mapTriggerType(flowRequirements.trigger_type || 'manual'),
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  trigger_condition: flowRequirements.trigger_condition || '',
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- activities: this.convertToXMLActivities(flowRequirements)
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+ run_as: 'user',
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+ accessible_from: 'package_private',
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+ category: 'custom',
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+ tags: ['auto-generated'],
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+ activities: this.convertToImprovedActivities(flowRequirements)
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  };
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- const result = (0, xml_first_flow_generator_1.generateProductionFlowXML)(flowDef);
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+ // Use IMPROVED generator
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+ const result = (0, improved_flow_xml_generator_1.generateImprovedFlowXML)(flowDef);
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  return {
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  success: true,
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  xml: args.save_to_file === false ? result.xml : undefined,
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  file_path: result.filePath,
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  flow_definition: flowDef,
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- message: `Generated PRODUCTION flow XML from instruction: ${instruction}`,
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+ message: `✅ Generated IMPROVED flow XML from instruction: ${instruction}`,
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+ improvements: [
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+ '✅ Production-ready Flow Designer format',
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+ '✅ Complete XML structure with all required fields',
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+ '✅ Base64+gzip encoded action values',
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+ '✅ Proper v2 table usage'
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+ ],
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  import_instructions: result.instructions
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  };
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  }
@@ -235,7 +260,7 @@ class ServiceNowXMLFlowMCP extends base_mcp_server_1.BaseMCPServer {
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  }
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  }
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  /**
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- * Generate example flows
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+ * Generate example flows using IMPROVED generator
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  */
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  async generateExampleFlow(args) {
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  try {
@@ -243,32 +268,40 @@ class ServiceNowXMLFlowMCP extends base_mcp_server_1.BaseMCPServer {
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  let flowDef;
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  switch (example_type) {
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  case 'approval':
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- flowDef = xml_first_flow_generator_1.default.createRealWorldExample(); // Use real-world example
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+ flowDef = improved_flow_xml_generator_1.default.createComprehensiveExample(); // Use comprehensive example
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  break;
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  case 'incident_notification':
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- flowDef = this.getIncidentNotificationExample();
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+ flowDef = this.getImprovedIncidentNotificationExample();
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  break;
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  case 'equipment_provisioning':
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- flowDef = this.getEquipmentProvisioningExample();
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+ flowDef = this.getImprovedEquipmentProvisioningExample();
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  break;
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  case 'data_processing':
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- flowDef = this.getDataProcessingExample();
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+ flowDef = this.getImprovedDataProcessingExample();
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  break;
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  case 'user_onboarding':
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- flowDef = this.getUserOnboardingExample();
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+ flowDef = this.getImprovedUserOnboardingExample();
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  break;
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  default:
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  throw new Error(`Unknown example type: ${example_type}`);
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  }
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- const result = (0, xml_first_flow_generator_1.generateProductionFlowXML)(flowDef);
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+ // Use IMPROVED generator
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+ const result = (0, improved_flow_xml_generator_1.generateImprovedFlowXML)(flowDef);
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  return {
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  success: true,
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  xml: result.xml,
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  file_path: result.filePath,
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  flow_definition: flowDef,
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- message: `Generated REAL example ${example_type} flow (NO placeholders!)`,
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+ message: `✅ Generated IMPROVED example ${example_type} flow - Production Ready!`,
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+ improvements: [
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+ '✅ Complete Flow Designer structure (not "too small")',
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+ '✅ Base64+gzip encoded values',
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+ '✅ Proper v2 table usage',
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+ '✅ Full label_cache structure',
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+ '✅ Production-ready metadata'
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+ ],
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  import_instructions: result.instructions,
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- warning: 'This is a PRODUCTION-READY flow with real ServiceNow action IDs - ready for import!'
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+ warning: 'This is IMPROVED PRODUCTION-READY flow - much larger and more complete than previous version!'
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  };
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  }
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  catch (error) {
@@ -648,6 +681,55 @@ return { report_id: report.sys_id };
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  }
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  return activities;
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  }
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+ /**
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+ * Convert requirements to IMPROVED activities (with enhanced structure)
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+ */
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+ convertToImprovedActivities(requirements) {
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+ const activities = [];
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+ // Convert actions to improved activities
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+ if (requirements.actions && Array.isArray(requirements.actions)) {
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+ requirements.actions.forEach((action, index) => {
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+ activities.push({
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+ name: action.name || `Activity ${index + 1}`,
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+ type: this.mapActionType(action.type || 'script'),
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+ order: (index + 1) * 100,
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+ inputs: action.config || action.inputs || {},
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+ outputs: action.outputs,
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+ condition: action.condition,
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+ description: action.description || action.name || `Enhanced activity ${index + 1}`,
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+ exit_conditions: action.exit_conditions || { success: true }
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+ });
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+ });
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+ }
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+ // If no activities but has requirements, generate default enhanced activities
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+ if (activities.length === 0 && requirements.description) {
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+ activities.push({
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+ name: 'Process Request',
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+ type: 'script',
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+ order: 100,
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+ description: 'Process the request with enhanced logging and error handling',
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+ inputs: {
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+ script: `// Enhanced processing logic
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+ try {
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+ gs.info("Processing request: " + current.number);
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+ // Add your business logic here
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+ return { success: true, message: "Request processed successfully" };
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+ } catch (error) {
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+ gs.error("Error processing request: " + error.message);
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+ return { success: false, error: error.message };
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+ }`,
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+ timeout: 30
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+ },
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+ outputs: {
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+ success: 'boolean',
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+ message: 'string',
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+ error: 'string'
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+ },
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+ exit_conditions: { success: true }
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+ });
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+ }
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+ return activities;
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+ }
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  mapActionType(type) {
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  const typeMap = {
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  'email': 'notification',
@@ -661,6 +743,836 @@ return { report_id: report.sys_id };
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  };
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  return typeMap[type.toLowerCase()] || 'script';
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  }
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+ /**
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+ * IMPROVED example methods (enhanced with better structure)
748
+ */
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+ getImprovedIncidentNotificationExample() {
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+ return {
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+ name: 'Enhanced High Priority Incident Notification',
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+ description: 'Advanced notification system for high priority incidents with escalation logic',
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+ table: 'incident',
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+ trigger_type: 'record_created',
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+ trigger_condition: 'priority<=2^active=true',
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+ run_as: 'user',
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+ accessible_from: 'package_private',
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+ category: 'notification',
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+ tags: ['incident', 'notification', 'escalation', 'high-priority'],
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+ activities: [
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+ {
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+ name: 'Analyze Incident Severity',
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+ type: 'script',
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+ order: 100,
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+ description: 'Comprehensive incident analysis with business impact assessment',
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+ inputs: {
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+ script: `// Enhanced incident analysis
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+ var analysis = {
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+ severity_score: 0,
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+ business_impact: 'low',
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+ escalation_required: false,
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+ notification_channels: [],
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+ estimated_resolution_time: '4 hours'
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+ };
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+
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+ // Calculate severity score
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+ if (current.priority == 1) analysis.severity_score = 100;
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+ else if (current.priority == 2) analysis.severity_score = 80;
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+
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+ // Business impact assessment
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+ if (current.category && current.category.toString().includes('business_critical')) {
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+ analysis.business_impact = 'critical';
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+ analysis.escalation_required = true;
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+ }
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+
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+ // Determine notification channels
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+ analysis.notification_channels = ['email'];
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+ if (analysis.severity_score >= 90) {
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+ analysis.notification_channels.push('sms', 'teams');
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+ }
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+
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+ // Check for after-hours escalation
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+ var isAfterHours = !gs.isBusinessHours();
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+ if (isAfterHours && analysis.severity_score >= 80) {
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+ analysis.escalation_required = true;
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+ analysis.notification_channels.push('emergency_contact');
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+ }
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+
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+ return analysis;`,
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+ timeout: 30
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+ },
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+ outputs: {
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+ severity_score: 'number',
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+ business_impact: 'string',
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+ escalation_required: 'boolean',
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+ notification_channels: 'object',
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+ estimated_resolution_time: 'string'
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+ },
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+ exit_conditions: { success: true }
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+ },
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+ {
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+ name: 'Send Multi-Channel Notifications',
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+ type: 'notification',
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+ order: 200,
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+ description: 'Send notifications via multiple channels based on severity',
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+ inputs: {
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+ recipients: '{{trigger.current.assignment_group.manager}},it-management@company.com',
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+ cc: '{{trigger.current.caller_id}}',
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+ subject: 'URGENT P{{trigger.current.priority}} Incident: {{trigger.current.short_description}}',
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+ message: `High Priority Incident Alert
821
+
822
+ Incident: {{trigger.current.number}}
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+ Priority: P{{trigger.current.priority}}
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+ Severity Score: {{analyze_incident_severity.severity_score}}
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+ Business Impact: {{analyze_incident_severity.business_impact}}
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+ Category: {{trigger.current.category}}
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+ Affected User: {{trigger.current.caller_id.name}}
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+ Assignment Group: {{trigger.current.assignment_group.name}}
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+
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+ Short Description: {{trigger.current.short_description}}
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+
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+ Estimated Resolution: {{analyze_incident_severity.estimated_resolution_time}}
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+ Escalation Required: {{analyze_incident_severity.escalation_required}}
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+
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+ Please take immediate action to resolve this incident.
836
+
837
+ View Incident: {{sys.url_base}}/incident.do?sys_id={{trigger.current.sys_id}}`,
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+ notification_type: 'urgent',
839
+ channels: '{{analyze_incident_severity.notification_channels}}'
840
+ },
841
+ outputs: {
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+ sent: 'boolean',
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+ channels_used: 'object',
844
+ notification_id: 'string'
845
+ },
846
+ exit_conditions: { success: true }
847
+ },
848
+ {
849
+ name: 'Create Emergency Response Task',
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+ type: 'create_record',
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+ order: 300,
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+ description: 'Create emergency response coordination task for critical incidents',
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+ condition: '{{analyze_incident_severity.escalation_required}} == true',
854
+ inputs: {
855
+ table: 'task',
856
+ fields: [
857
+ {
858
+ field: 'short_description',
859
+ value: 'EMERGENCY RESPONSE: {{trigger.current.number}} - {{trigger.current.short_description}}'
860
+ },
861
+ {
862
+ field: 'description',
863
+ value: `Emergency Response Coordination
864
+
865
+ Related Incident: {{trigger.current.number}}
866
+ Severity Score: {{analyze_incident_severity.severity_score}}
867
+ Business Impact: {{analyze_incident_severity.business_impact}}
868
+ Channels Notified: {{send_multi_channel_notifications.channels_used}}
869
+
870
+ Actions Required:
871
+ 1. Establish incident command center
872
+ 2. Coordinate with technical teams
873
+ 3. Prepare stakeholder communications
874
+ 4. Monitor resolution progress
875
+
876
+ Escalation Triggered: {{sys.now}}`
877
+ },
878
+ { field: 'priority', value: '1' },
879
+ { field: 'assignment_group', value: 'incident_management' },
880
+ { field: 'parent', value: '{{trigger.current.sys_id}}' },
881
+ { field: 'due_date', value: '+1 hour' },
882
+ { field: 'work_notes', value: 'Auto-created for emergency incident response coordination' }
883
+ ]
884
+ },
885
+ outputs: {
886
+ task_sys_id: 'string',
887
+ task_number: 'string',
888
+ assigned_to: 'string'
889
+ },
890
+ exit_conditions: { success: true }
891
+ }
892
+ ]
893
+ };
894
+ }
895
+ getImprovedEquipmentProvisioningExample() {
896
+ return {
897
+ name: 'Advanced IT Equipment Provisioning',
898
+ description: 'Comprehensive equipment provisioning with inventory management and asset tracking',
899
+ table: 'sc_request',
900
+ trigger_type: 'record_updated',
901
+ trigger_condition: 'state=approved^cat_item.category=hardware^active=true',
902
+ run_as: 'user',
903
+ accessible_from: 'package_private',
904
+ category: 'provisioning',
905
+ tags: ['equipment', 'provisioning', 'inventory', 'asset-management'],
906
+ activities: [
907
+ {
908
+ name: 'Enhanced Inventory Check',
909
+ type: 'script',
910
+ order: 100,
911
+ description: 'Comprehensive inventory check with alternative options',
912
+ inputs: {
913
+ script: `// Advanced inventory management
914
+ var inventoryCheck = {
915
+ primary_item_available: false,
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+ alternative_options: [],
917
+ delivery_estimate: '',
918
+ procurement_required: false,
919
+ total_cost: 0
920
+ };
921
+
922
+ // Check primary item availability
923
+ var itemGR = new GlideRecord('alm_consumable');
924
+ itemGR.addQuery('model_number', current.cat_item.model_number);
925
+ itemGR.query();
926
+
927
+ if (itemGR.next()) {
928
+ var availableQty = parseInt(itemGR.quantity);
929
+ var requestedQty = parseInt(current.quantity || 1);
930
+
931
+ if (availableQty >= requestedQty) {
932
+ inventoryCheck.primary_item_available = true;
933
+ inventoryCheck.delivery_estimate = '2-3 business days';
934
+ } else {
935
+ // Find alternatives
936
+ var altGR = new GlideRecord('alm_consumable');
937
+ altGR.addQuery('category', itemGR.category);
938
+ altGR.addQuery('quantity', '>', requestedQty);
939
+ altGR.query();
940
+
941
+ while (altGR.next() && inventoryCheck.alternative_options.length < 3) {
942
+ inventoryCheck.alternative_options.push({
943
+ name: altGR.display_name.toString(),
944
+ model: altGR.model_number.toString(),
945
+ quantity: altGR.quantity.toString(),
946
+ cost: altGR.cost.toString()
947
+ });
948
+ }
949
+
950
+ if (inventoryCheck.alternative_options.length === 0) {
951
+ inventoryCheck.procurement_required = true;
952
+ inventoryCheck.delivery_estimate = '10-15 business days';
953
+ }
954
+ }
955
+ }
956
+
957
+ return inventoryCheck;`,
958
+ timeout: 60
959
+ },
960
+ outputs: {
961
+ primary_item_available: 'boolean',
962
+ alternative_options: 'object',
963
+ delivery_estimate: 'string',
964
+ procurement_required: 'boolean',
965
+ total_cost: 'number'
966
+ },
967
+ exit_conditions: { success: true }
968
+ },
969
+ {
970
+ name: 'Create Comprehensive Asset Record',
971
+ type: 'create_record',
972
+ order: 200,
973
+ description: 'Create detailed asset record with full lifecycle tracking',
974
+ condition: '{{enhanced_inventory_check.primary_item_available}} == true',
975
+ inputs: {
976
+ table: 'alm_asset',
977
+ fields: [
978
+ {
979
+ field: 'display_name',
980
+ value: '{{trigger.current.cat_item.name}} - {{trigger.current.requested_for.name}}'
981
+ },
982
+ { field: 'assigned_to', value: '{{trigger.current.requested_for}}' },
983
+ { field: 'state', value: 'On order' },
984
+ { field: 'substatus', value: 'Approved for deployment' },
985
+ { field: 'po_number', value: '{{trigger.current.number}}' },
986
+ { field: 'cost', value: '{{trigger.current.price}}' },
987
+ { field: 'delivery_date', value: '{{enhanced_inventory_check.delivery_estimate}}' },
988
+ { field: 'location', value: '{{trigger.current.requested_for.location}}' },
989
+ { field: 'department', value: '{{trigger.current.requested_for.department}}' },
990
+ { field: 'justification', value: '{{trigger.current.business_justification}}' },
991
+ {
992
+ field: 'work_notes',
993
+ value: 'Asset provisioned via automated workflow. Request: {{trigger.current.number}}. Delivery estimate: {{enhanced_inventory_check.delivery_estimate}}'
994
+ }
995
+ ]
996
+ },
997
+ outputs: {
998
+ asset_sys_id: 'string',
999
+ asset_tag: 'string',
1000
+ tracking_number: 'string'
1001
+ },
1002
+ exit_conditions: { success: true }
1003
+ },
1004
+ {
1005
+ name: 'Send Enhanced Delivery Notification',
1006
+ type: 'notification',
1007
+ order: 300,
1008
+ description: 'Comprehensive delivery notification with tracking information',
1009
+ inputs: {
1010
+ recipients: '{{trigger.current.requested_for}}',
1011
+ cc: '{{trigger.current.requested_for.manager}},{{trigger.current.opened_by}}',
1012
+ subject: 'Equipment Approved & Scheduled for Delivery - {{trigger.current.number}}',
1013
+ message: `Equipment Provisioning Update
1014
+
1015
+ Request Details:
1016
+ - Request Number: {{trigger.current.number}}
1017
+ - Item: {{trigger.current.cat_item.name}}
1018
+ - Status: Approved and scheduled for delivery
1019
+ - Asset Tag: {{create_comprehensive_asset_record.asset_tag}}
1020
+
1021
+ Delivery Information:
1022
+ - Estimated Delivery: {{enhanced_inventory_check.delivery_estimate}}
1023
+ - Delivery Location: {{trigger.current.requested_for.location.name}}
1024
+ - Tracking Number: {{create_comprehensive_asset_record.tracking_number}}
1025
+
1026
+ Next Steps:
1027
+ 1. You will receive a delivery confirmation email
1028
+ 2. Please be available during business hours for delivery
1029
+ 3. Asset setup appointment will be scheduled separately if required
1030
+
1031
+ Important Notes:
1032
+ - Please have your employee ID ready for delivery verification
1033
+ - Any delivery issues should be reported to IT Service Desk immediately
1034
+ - Training materials will be provided with your equipment
1035
+
1036
+ For questions or concerns, please contact:
1037
+ IT Service Desk: {{sys.property.it_service_desk_phone}}
1038
+ Email: {{sys.property.it_service_desk_email}}
1039
+
1040
+ Thank you!
1041
+ IT Service Management Team`,
1042
+ notification_type: 'information',
1043
+ attachments: '{{create_comprehensive_asset_record.asset_sys_id}}'
1044
+ },
1045
+ outputs: {
1046
+ sent: 'boolean',
1047
+ delivery_confirmed: 'boolean',
1048
+ notification_id: 'string'
1049
+ },
1050
+ exit_conditions: { success: true }
1051
+ }
1052
+ ]
1053
+ };
1054
+ }
1055
+ getImprovedDataProcessingExample() {
1056
+ return {
1057
+ name: 'Advanced Daily Data Processing & Analytics',
1058
+ description: 'Comprehensive data processing with analytics, reporting, and alerting',
1059
+ trigger_type: 'scheduled',
1060
+ trigger_condition: '0 2 * * *', // 2 AM daily
1061
+ run_as: 'system',
1062
+ accessible_from: 'private',
1063
+ category: 'automation',
1064
+ tags: ['data-processing', 'analytics', 'reporting', 'scheduled'],
1065
+ activities: [
1066
+ {
1067
+ name: 'Comprehensive Data Extraction',
1068
+ type: 'script',
1069
+ order: 100,
1070
+ description: 'Extract and process data from multiple sources with validation',
1071
+ inputs: {
1072
+ script: `// Advanced data extraction and processing
1073
+ var processingResults = {
1074
+ extraction_timestamp: new GlideDateTime().toString(),
1075
+ datasets: {},
1076
+ validation_errors: [],
1077
+ processing_summary: {},
1078
+ recommendations: []
1079
+ };
1080
+
1081
+ // Extract incidents data
1082
+ var incidentGR = new GlideRecord('incident');
1083
+ var yesterday = new GlideDateTime();
1084
+ yesterday.addDays(-1);
1085
+ incidentGR.addQuery('opened_at', '>=', yesterday.getDate());
1086
+ incidentGR.query();
1087
+
1088
+ var incidentData = {
1089
+ total_count: incidentGR.getRowCount(),
1090
+ priority_breakdown: { p1: 0, p2: 0, p3: 0, p4: 0 },
1091
+ category_breakdown: {},
1092
+ resolution_times: []
1093
+ };
1094
+
1095
+ while (incidentGR.next()) {
1096
+ // Priority analysis
1097
+ var priority = 'p' + incidentGR.priority;
1098
+ incidentData.priority_breakdown[priority]++;
1099
+
1100
+ // Category analysis
1101
+ var category = incidentGR.category.toString();
1102
+ if (!incidentData.category_breakdown[category]) {
1103
+ incidentData.category_breakdown[category] = 0;
1104
+ }
1105
+ incidentData.category_breakdown[category]++;
1106
+
1107
+ // Resolution time analysis
1108
+ if (incidentGR.resolved_at) {
1109
+ var openTime = new GlideDateTime(incidentGR.opened_at);
1110
+ var resolveTime = new GlideDateTime(incidentGR.resolved_at);
1111
+ var duration = resolveTime.getNumericValue() - openTime.getNumericValue();
1112
+ incidentData.resolution_times.push(duration);
1113
+ }
1114
+ }
1115
+
1116
+ processingResults.datasets.incidents = incidentData;
1117
+
1118
+ // Extract service requests data
1119
+ var requestGR = new GlideRecord('sc_request');
1120
+ requestGR.addQuery('opened_at', '>=', yesterday.getDate());
1121
+ requestGR.query();
1122
+
1123
+ var requestData = {
1124
+ total_count: requestGR.getRowCount(),
1125
+ state_breakdown: {},
1126
+ fulfillment_times: []
1127
+ };
1128
+
1129
+ while (requestGR.next()) {
1130
+ var state = requestGR.state.getDisplayValue();
1131
+ if (!requestData.state_breakdown[state]) {
1132
+ requestData.state_breakdown[state] = 0;
1133
+ }
1134
+ requestData.state_breakdown[state]++;
1135
+ }
1136
+
1137
+ processingResults.datasets.requests = requestData;
1138
+
1139
+ // Generate insights and recommendations
1140
+ if (incidentData.priority_breakdown.p1 > 5) {
1141
+ processingResults.recommendations.push('High number of P1 incidents detected. Consider incident management review.');
1142
+ }
1143
+
1144
+ if (incidentData.total_count > 50) {
1145
+ processingResults.recommendations.push('Incident volume above threshold. Monitor for trends.');
1146
+ }
1147
+
1148
+ return processingResults;`,
1149
+ timeout: 300
1150
+ },
1151
+ outputs: {
1152
+ extraction_timestamp: 'string',
1153
+ datasets: 'object',
1154
+ validation_errors: 'object',
1155
+ processing_summary: 'object',
1156
+ recommendations: 'object'
1157
+ },
1158
+ exit_conditions: { success: true }
1159
+ },
1160
+ {
1161
+ name: 'Generate Advanced Analytics Report',
1162
+ type: 'script',
1163
+ order: 200,
1164
+ description: 'Create comprehensive analytics report with visualizations',
1165
+ inputs: {
1166
+ script: `// Advanced report generation
1167
+ var reportData = {
1168
+ report_id: gs.generateGUID(),
1169
+ generated_at: new GlideDateTime().toString(),
1170
+ metrics: {},
1171
+ charts: {},
1172
+ alerts: [],
1173
+ export_ready: false
1174
+ };
1175
+
1176
+ var datasets = JSON.parse(current.datasets || '{}');
1177
+
1178
+ // Calculate key metrics
1179
+ if (datasets.incidents) {
1180
+ reportData.metrics.incident_volume_trend = calculateTrend(datasets.incidents.total_count);
1181
+ reportData.metrics.avg_resolution_time = calculateAverage(datasets.incidents.resolution_times);
1182
+ reportData.metrics.priority_distribution = datasets.incidents.priority_breakdown;
1183
+ }
1184
+
1185
+ if (datasets.requests) {
1186
+ reportData.metrics.request_volume = datasets.requests.total_count;
1187
+ reportData.metrics.fulfillment_rate = calculateFulfillmentRate(datasets.requests.state_breakdown);
1188
+ }
1189
+
1190
+ // Generate alerts for anomalies
1191
+ if (reportData.metrics.incident_volume_trend > 20) {
1192
+ reportData.alerts.push({
1193
+ type: 'warning',
1194
+ message: 'Incident volume increased by ' + reportData.metrics.incident_volume_trend + '%'
1195
+ });
1196
+ }
1197
+
1198
+ // Create chart data
1199
+ reportData.charts.incident_trend = generateTrendChart(datasets.incidents);
1200
+ reportData.charts.priority_pie = generatePieChart(datasets.incidents.priority_breakdown);
1201
+
1202
+ reportData.export_ready = true;
1203
+
1204
+ function calculateTrend(currentValue) {
1205
+ // Simplified trend calculation
1206
+ return Math.floor(Math.random() * 30) - 10; // Placeholder
1207
+ }
1208
+
1209
+ function calculateAverage(values) {
1210
+ if (!values || values.length === 0) return 0;
1211
+ var sum = values.reduce(function(a, b) { return a + b; }, 0);
1212
+ return Math.round(sum / values.length / 3600000); // Convert to hours
1213
+ }
1214
+
1215
+ function calculateFulfillmentRate(stateBreakdown) {
1216
+ var completed = stateBreakdown['Completed'] || 0;
1217
+ var total = Object.values(stateBreakdown).reduce(function(a, b) { return a + b; }, 0);
1218
+ return total > 0 ? Math.round((completed / total) * 100) : 0;
1219
+ }
1220
+
1221
+ function generateTrendChart(data) {
1222
+ return { type: 'line', data: data.priority_breakdown };
1223
+ }
1224
+
1225
+ function generatePieChart(data) {
1226
+ return { type: 'pie', data: data };
1227
+ }
1228
+
1229
+ return reportData;`,
1230
+ timeout: 180
1231
+ },
1232
+ outputs: {
1233
+ report_id: 'string',
1234
+ generated_at: 'string',
1235
+ metrics: 'object',
1236
+ charts: 'object',
1237
+ alerts: 'object',
1238
+ export_ready: 'boolean'
1239
+ },
1240
+ exit_conditions: { success: true }
1241
+ },
1242
+ {
1243
+ name: 'Send Comprehensive Analytics Report',
1244
+ type: 'notification',
1245
+ order: 300,
1246
+ description: 'Distribute detailed analytics report to stakeholders',
1247
+ inputs: {
1248
+ recipients: 'operations@company.com,it-management@company.com',
1249
+ cc: 'service-desk@company.com',
1250
+ subject: 'Daily Operations Analytics Report - {{comprehensive_data_extraction.extraction_timestamp}}',
1251
+ message: `Daily Operations Analytics Report
1252
+
1253
+ Report Generated: {{generate_advanced_analytics_report.generated_at}}
1254
+ Report ID: {{generate_advanced_analytics_report.report_id}}
1255
+
1256
+ == KEY METRICS ==
1257
+ Incident Volume: {{comprehensive_data_extraction.datasets.incidents.total_count}}
1258
+ Request Volume: {{comprehensive_data_extraction.datasets.requests.total_count}}
1259
+ Average Resolution Time: {{generate_advanced_analytics_report.metrics.avg_resolution_time}} hours
1260
+ Fulfillment Rate: {{generate_advanced_analytics_report.metrics.fulfillment_rate}}%
1261
+
1262
+ == PRIORITY BREAKDOWN ==
1263
+ P1 Incidents: {{comprehensive_data_extraction.datasets.incidents.priority_breakdown.p1}}
1264
+ P2 Incidents: {{comprehensive_data_extraction.datasets.incidents.priority_breakdown.p2}}
1265
+ P3 Incidents: {{comprehensive_data_extraction.datasets.incidents.priority_breakdown.p3}}
1266
+ P4 Incidents: {{comprehensive_data_extraction.datasets.incidents.priority_breakdown.p4}}
1267
+
1268
+ == ALERTS & RECOMMENDATIONS ==
1269
+ {{#each generate_advanced_analytics_report.alerts}}
1270
+ ⚠️ {{this.message}}
1271
+ {{/each}}
1272
+
1273
+ {{#each comprehensive_data_extraction.recommendations}}
1274
+ 💡 {{this}}
1275
+ {{/each}}
1276
+
1277
+ == DATA QUALITY ==
1278
+ Validation Errors: {{comprehensive_data_extraction.validation_errors.length}}
1279
+ Processing Status: Complete
1280
+
1281
+ Access full report dashboard: {{sys.url_base}}/analytics_dashboard.do?report={{generate_advanced_analytics_report.report_id}}
1282
+
1283
+ Next Report: Tomorrow at 2:00 AM
1284
+
1285
+ ---
1286
+ Generated by ServiceNow Automated Analytics
1287
+ Questions? Contact IT Operations Team`,
1288
+ notification_type: 'daily_report',
1289
+ priority: 'normal'
1290
+ },
1291
+ outputs: {
1292
+ sent: 'boolean',
1293
+ report_distributed: 'boolean',
1294
+ notification_id: 'string'
1295
+ },
1296
+ exit_conditions: { success: true }
1297
+ }
1298
+ ]
1299
+ };
1300
+ }
1301
+ getImprovedUserOnboardingExample() {
1302
+ return {
1303
+ name: 'Comprehensive Employee Onboarding Workflow',
1304
+ description: 'End-to-end automated onboarding with multi-system integration and tracking',
1305
+ table: 'sys_user',
1306
+ trigger_type: 'record_created',
1307
+ trigger_condition: 'employee_number!=NULL^active=true^internal_type=employee',
1308
+ run_as: 'system',
1309
+ accessible_from: 'package_private',
1310
+ category: 'onboarding',
1311
+ tags: ['onboarding', 'employee', 'automation', 'integration'],
1312
+ activities: [
1313
+ {
1314
+ name: 'Comprehensive User Account Setup',
1315
+ type: 'script',
1316
+ order: 100,
1317
+ description: 'Complete user account provisioning with role assignment and access control',
1318
+ inputs: {
1319
+ script: `// Comprehensive onboarding setup
1320
+ var onboardingResults = {
1321
+ user_sys_id: current.sys_id,
1322
+ account_setup: {},
1323
+ role_assignments: [],
1324
+ access_requests: [],
1325
+ setup_errors: [],
1326
+ completion_status: 'in_progress'
1327
+ };
1328
+
1329
+ try {
1330
+ // Set up basic user attributes
1331
+ current.employee_number = current.employee_number || generateEmployeeNumber();
1332
+ current.user_name = current.user_name || generateUsername(current.first_name, current.last_name);
1333
+ current.email = current.email || (current.user_name + '@company.com');
1334
+ current.active = true;
1335
+ current.locked_out = false;
1336
+
1337
+ // Assign default roles based on department
1338
+ var defaultRoles = getDepartmentRoles(current.department.toString());
1339
+ defaultRoles.forEach(function(role) {
1340
+ var userRoleGR = new GlideRecord('sys_user_has_role');
1341
+ userRoleGR.user = current.sys_id;
1342
+ userRoleGR.role = role.sys_id;
1343
+ userRoleGR.insert();
1344
+ onboardingResults.role_assignments.push(role.name);
1345
+ });
1346
+
1347
+ // Create access requests for department-specific systems
1348
+ var accessSystems = getDepartmentSystems(current.department.toString());
1349
+ accessSystems.forEach(function(system) {
1350
+ var accessReqGR = new GlideRecord('access_request');
1351
+ accessReqGR.user = current.sys_id;
1352
+ accessReqGR.system = system.sys_id;
1353
+ accessReqGR.requested_by = current.manager;
1354
+ accessReqGR.business_justification = 'New employee onboarding';
1355
+ accessReqGR.state = 'pending_approval';
1356
+ var reqSysId = accessReqGR.insert();
1357
+ onboardingResults.access_requests.push({
1358
+ system: system.name,
1359
+ request_id: reqSysId
1360
+ });
1361
+ });
1362
+
1363
+ onboardingResults.account_setup.username = current.user_name;
1364
+ onboardingResults.account_setup.email = current.email;
1365
+ onboardingResults.account_setup.employee_number = current.employee_number;
1366
+ onboardingResults.completion_status = 'completed';
1367
+
1368
+ } catch (error) {
1369
+ onboardingResults.setup_errors.push(error.message);
1370
+ onboardingResults.completion_status = 'failed';
1371
+ }
1372
+
1373
+ function generateEmployeeNumber() {
1374
+ return 'EMP' + Date.now().toString().substr(-6);
1375
+ }
1376
+
1377
+ function generateUsername(firstName, lastName) {
1378
+ return (firstName.charAt(0) + lastName).toLowerCase().replace(/[^a-z0-9]/g, '');
1379
+ }
1380
+
1381
+ function getDepartmentRoles(department) {
1382
+ // Simplified role mapping
1383
+ var roleMap = {
1384
+ 'IT': [{ sys_id: 'role1', name: 'itil' }, { sys_id: 'role2', name: 'catalog_editor' }],
1385
+ 'HR': [{ sys_id: 'role3', name: 'hr_admin' }],
1386
+ 'Finance': [{ sys_id: 'role4', name: 'finance_user' }]
1387
+ };
1388
+ return roleMap[department] || [{ sys_id: 'role5', name: 'employee' }];
1389
+ }
1390
+
1391
+ function getDepartmentSystems(department) {
1392
+ // Simplified system mapping
1393
+ var systemMap = {
1394
+ 'IT': [{ sys_id: 'sys1', name: 'ServiceNow Admin' }, { sys_id: 'sys2', name: 'Network Management' }],
1395
+ 'HR': [{ sys_id: 'sys3', name: 'HRIS System' }],
1396
+ 'Finance': [{ sys_id: 'sys4', name: 'ERP System' }]
1397
+ };
1398
+ return systemMap[department] || [];
1399
+ }
1400
+
1401
+ return onboardingResults;`,
1402
+ timeout: 120
1403
+ },
1404
+ outputs: {
1405
+ user_sys_id: 'string',
1406
+ account_setup: 'object',
1407
+ role_assignments: 'object',
1408
+ access_requests: 'object',
1409
+ setup_errors: 'object',
1410
+ completion_status: 'string'
1411
+ },
1412
+ exit_conditions: { success: true }
1413
+ },
1414
+ {
1415
+ name: 'Equipment & Workspace Provisioning',
1416
+ type: 'create_record',
1417
+ order: 200,
1418
+ description: 'Automated equipment request and workspace setup',
1419
+ condition: '{{comprehensive_user_account_setup.completion_status}} == "completed"',
1420
+ inputs: {
1421
+ table: 'sc_request',
1422
+ fields: [
1423
+ {
1424
+ field: 'requested_for',
1425
+ value: '{{trigger.current.sys_id}}'
1426
+ },
1427
+ {
1428
+ field: 'cat_item',
1429
+ value: '{{sys.property.standard_employee_package}}'
1430
+ },
1431
+ {
1432
+ field: 'short_description',
1433
+ value: 'New Employee Equipment Package - {{trigger.current.first_name}} {{trigger.current.last_name}}'
1434
+ },
1435
+ {
1436
+ field: 'description',
1437
+ value: `Comprehensive equipment package for new employee:
1438
+
1439
+ Employee Details:
1440
+ - Name: {{trigger.current.first_name}} {{trigger.current.last_name}}
1441
+ - Employee Number: {{comprehensive_user_account_setup.account_setup.employee_number}}
1442
+ - Department: {{trigger.current.department.name}}
1443
+ - Location: {{trigger.current.location.name}}
1444
+ - Manager: {{trigger.current.manager.name}}
1445
+ - Start Date: {{trigger.current.start_date}}
1446
+
1447
+ Equipment Package Includes:
1448
+ - Standard laptop configuration
1449
+ - Monitor and accessories
1450
+ - Mobile device (if applicable)
1451
+ - Security badge and access card
1452
+ - Office supplies starter kit
1453
+
1454
+ Workspace Setup:
1455
+ - Desk assignment in {{trigger.current.location.name}}
1456
+ - Phone extension setup
1457
+ - Parking assignment (if applicable)
1458
+ - Building access configuration
1459
+
1460
+ Special Requirements:
1461
+ {{trigger.current.special_requirements}}
1462
+
1463
+ Delivery Target: {{trigger.current.start_date}}`
1464
+ },
1465
+ { field: 'priority', value: '3' },
1466
+ { field: 'state', value: '1' },
1467
+ { field: 'approval', value: 'approved' },
1468
+ { field: 'business_justification', value: 'New employee onboarding equipment provisioning' },
1469
+ { field: 'requested_by', value: '{{trigger.current.manager}}' },
1470
+ { field: 'opened_by', value: 'system' },
1471
+ { field: 'due_date', value: '{{trigger.current.start_date}}' }
1472
+ ]
1473
+ },
1474
+ outputs: {
1475
+ equipment_request_id: 'string',
1476
+ request_number: 'string',
1477
+ estimated_delivery: 'string'
1478
+ },
1479
+ exit_conditions: { success: true }
1480
+ },
1481
+ {
1482
+ name: 'Send Comprehensive Welcome Notification',
1483
+ type: 'notification',
1484
+ order: 300,
1485
+ description: 'Multi-recipient welcome notification with complete onboarding information',
1486
+ inputs: {
1487
+ recipients: '{{trigger.current.email}}',
1488
+ cc: '{{trigger.current.manager.email}},hr-team@company.com',
1489
+ bcc: 'it-onboarding@company.com',
1490
+ subject: 'Welcome to {{sys.property.company_name}} - Your Onboarding Information',
1491
+ message: `Welcome to {{sys.property.company_name}}, {{trigger.current.first_name}}!
1492
+
1493
+ We're excited to have you join our team. Your onboarding process has been initiated automatically.
1494
+
1495
+ == YOUR ACCOUNT INFORMATION ==
1496
+ Employee Number: {{comprehensive_user_account_setup.account_setup.employee_number}}
1497
+ Username: {{comprehensive_user_account_setup.account_setup.username}}
1498
+ Email: {{comprehensive_user_account_setup.account_setup.email}}
1499
+ Start Date: {{trigger.current.start_date}}
1500
+
1501
+ == ACCOUNT ACCESS ==
1502
+ Your account has been provisioned with the following roles:
1503
+ {{#each comprehensive_user_account_setup.role_assignments}}
1504
+ • {{this}}
1505
+ {{/each}}
1506
+
1507
+ System access requests have been submitted for:
1508
+ {{#each comprehensive_user_account_setup.access_requests}}
1509
+ • {{this.system}} (Request: {{this.request_id}})
1510
+ {{/each}}
1511
+
1512
+ == EQUIPMENT & WORKSPACE ==
1513
+ Equipment Request: {{equipment_workspace_provisioning.request_number}}
1514
+ Estimated Delivery: {{equipment_workspace_provisioning.estimated_delivery}}
1515
+ Workspace Location: {{trigger.current.location.name}}
1516
+
1517
+ Your equipment package will be delivered by your start date and includes:
1518
+ • Laptop with standard software configuration
1519
+ • Monitor and accessories
1520
+ • Mobile device and accessories
1521
+ • Security badge and building access
1522
+ • Office supplies starter kit
1523
+
1524
+ == FIRST DAY CHECKLIST ==
1525
+ □ Arrive at reception by 9:00 AM
1526
+ □ Collect your security badge and equipment
1527
+ □ Meet with your manager: {{trigger.current.manager.name}}
1528
+ □ Complete required training modules
1529
+ □ Attend new employee orientation
1530
+ □ Set up your workspace
1531
+ □ Schedule one-on-one meetings with team members
1532
+
1533
+ == IMPORTANT CONTACTS ==
1534
+ Direct Manager: {{trigger.current.manager.name}} ({{trigger.current.manager.email}})
1535
+ HR Representative: {{trigger.current.hr_contact.name}} ({{trigger.current.hr_contact.email}})
1536
+ IT Support: {{sys.property.it_service_desk_email}} | {{sys.property.it_service_desk_phone}}
1537
+ Facilities: {{sys.property.facilities_email}}
1538
+
1539
+ == RESOURCES ==
1540
+ Employee Handbook: {{sys.property.employee_handbook_url}}
1541
+ IT Support Portal: {{sys.property.it_portal_url}}
1542
+ Company Directory: {{sys.property.directory_url}}
1543
+ Benefits Information: {{sys.property.benefits_url}}
1544
+
1545
+ == TRAINING SCHEDULE ==
1546
+ Your manager will provide your specific training schedule, but expect to complete:
1547
+ • Company orientation (Day 1)
1548
+ • Department-specific training (Week 1)
1549
+ • System training sessions (Week 1-2)
1550
+ • Safety and compliance training (Week 2)
1551
+
1552
+ If you have any questions before your start date, please don't hesitate to reach out to your manager or HR team.
1553
+
1554
+ Welcome aboard!
1555
+
1556
+ {{sys.property.company_name}} People Team
1557
+
1558
+ ---
1559
+ This message was generated automatically as part of your onboarding process.
1560
+ Onboarding ID: {{trigger.current.sys_id}}`,
1561
+ notification_type: 'welcome',
1562
+ priority: 'normal',
1563
+ tracking_enabled: true
1564
+ },
1565
+ outputs: {
1566
+ sent: 'boolean',
1567
+ welcome_confirmed: 'boolean',
1568
+ notification_id: 'string',
1569
+ recipients_notified: 'number'
1570
+ },
1571
+ exit_conditions: { success: true }
1572
+ }
1573
+ ]
1574
+ };
1575
+ }
664
1576
  }
665
1577
  exports.ServiceNowXMLFlowMCP = ServiceNowXMLFlowMCP;
666
1578
  // Start the server