snow-flow 1.1.75 → 1.1.77

package/dist/mcp/servicenow-operations-mcp.js

@@ -1634,12 +1634,52 @@ class ServiceNowOperationsMCP {
         };
     }
     async analyzeUserBehavior(dateFilter) {
-        // This would require analyzing user activity across multiple tables
-        // For now, return a basic analysis
-        return {
-            message: 'User behavior analysis requires additional data collection and processing',
-            available_metrics: ['login_patterns', 'request_frequency', 'incident_reporting']
-        };
+        try {
+            // Query actual user activity data from ServiceNow
+            const activities = [];
+            // Get recent incidents created by users
+            const incidents = await this.client.searchRecords('incident', `sys_created_on>=${dateFilter}^caller_idISNOTEMPTY`, 100);
+            if (incidents.success && incidents.data) {
+                const incidentData = Array.isArray(incidents.data) ? incidents.data : [incidents.data];
+                const userIncidents = new Map();
+                incidentData.forEach(inc => {
+                    const userId = inc.caller_id?.value || inc.caller_id;
+                    if (userId) {
+                        userIncidents.set(userId, (userIncidents.get(userId) || 0) + 1);
+                    }
+                });
+                activities.push({
+                    metric: 'incident_reporting',
+                    total_incidents: incidentData.length,
+                    unique_users: userIncidents.size,
+                    avg_per_user: userIncidents.size > 0 ? Math.round(incidentData.length / userIncidents.size * 10) / 10 : 0
+                });
+            }
+            // Get service requests
+            const requests = await this.client.searchRecords('sc_request', `sys_created_on>=${dateFilter}^requested_forISNOTEMPTY`, 100);
+            if (requests.success && requests.data) {
+                const requestData = Array.isArray(requests.data) ? requests.data : [requests.data];
+                activities.push({
+                    metric: 'request_frequency',
+                    total_requests: requestData.length,
+                    period: dateFilter
+                });
+            }
+            return {
+                analysis_period: dateFilter,
+                generated_at: new Date().toISOString(),
+                user_activities: activities,
+                summary: `Analyzed ${activities.length} activity metrics for period: ${dateFilter}`,
+                note: 'Analysis based on actual ServiceNow data from incident and request tables'
+            };
+        }
+        catch (error) {
+            return {
+                error: 'User behavior analysis failed',
+                message: error instanceof Error ? error.message : String(error),
+                available_metrics: ['incident_reporting', 'request_frequency']
+            };
+        }
     }
     async calculateKnowledgeRelevance(articles, incident) {
         const relevanceScores = [];
@@ -1661,33 +1701,131 @@ class ServiceNowOperationsMCP {
         return relevanceScores.sort((a, b) => b.relevance_score - a.relevance_score);
     }
     async performPredictiveAnalysis(predictionType, timeframe) {
-        // This would require machine learning models and historical data analysis
-        // For now, return basic predictions based on current trends
-        const currentDate = new Date();
-        const predictions = {
-            prediction_type: predictionType,
-            timeframe: timeframe,
-            generated_at: currentDate.toISOString(),
-            confidence: 0.7,
-            predictions: []
-        };
-        switch (predictionType) {
-            case 'incident_volume':
-                predictions.predictions = await this.predictIncidentVolume(timeframe);
-                break;
-            case 'system_failure':
-                predictions.predictions = await this.predictSystemFailure(timeframe);
-                break;
-            case 'resource_exhaustion':
-                predictions.predictions = await this.predictResourceExhaustion(timeframe);
-                break;
-            case 'user_impact':
-                predictions.predictions = await this.predictUserImpact(timeframe);
-                break;
-            default:
-                predictions.predictions = [{ error: 'Unknown prediction type' }];
+        try {
+            const currentDate = new Date();
+            const analysis = {
+                prediction_type: predictionType,
+                timeframe: timeframe,
+                generated_at: currentDate.toISOString(),
+                analysis_method: 'trend_analysis',
+                data_points: []
+            };
+            switch (predictionType) {
+                case 'incident_volume':
+                    analysis.data_points = await this.analyzeIncidentTrends(timeframe);
+                    analysis.interpretation = 'Based on recent incident creation patterns';
+                    break;
+                case 'system_failure':
+                    analysis.data_points = await this.analyzeSystemHealthTrends(timeframe);
+                    analysis.interpretation = 'Based on critical incident patterns and system health indicators';
+                    break;
+                case 'resource_exhaustion':
+                    analysis.data_points = await this.analyzeResourceTrends(timeframe);
+                    analysis.interpretation = 'Based on request volumes and capacity indicators';
+                    break;
+                case 'user_impact':
+                    analysis.data_points = await this.analyzeUserImpactTrends(timeframe);
+                    analysis.interpretation = 'Based on user-reported incidents and service requests';
+                    break;
+                default:
+                    analysis.data_points = [{ error: 'Unknown prediction type', supported_types: ['incident_volume', 'system_failure', 'resource_exhaustion', 'user_impact'] }];
+                    analysis.interpretation = 'Unsupported analysis type';
+            }
+            return analysis;
+        }
+        catch (error) {
+            return {
+                prediction_type: predictionType,
+                timeframe: timeframe,
+                error: 'Analysis failed',
+                message: error instanceof Error ? error.message : String(error),
+                generated_at: new Date().toISOString()
+            };
+        }
+    }
+    // New trend analysis methods
+    async analyzeIncidentTrends(timeframe) {
+        try {
+            const incidents = await this.client.searchRecords('incident', 'sys_created_onONToday@javascript:gs.daysAgoStart(7)@javascript:gs.daysAgoEnd(0)', 100);
+            if (incidents.success && incidents.data) {
+                const incidentData = Array.isArray(incidents.data) ? incidents.data : [incidents.data];
+                const dailyCounts = new Map();
+                incidentData.forEach(incident => {
+                    const date = new Date(incident.sys_created_on).toDateString();
+                    dailyCounts.set(date, (dailyCounts.get(date) || 0) + 1);
+                });
+                return Array.from(dailyCounts.entries()).map(([date, count]) => ({
+                    date,
+                    incident_count: count,
+                    trend: count > 5 ? 'increasing' : 'stable'
+                }));
+            }
+        }
+        catch (error) {
+            return [{ error: 'Failed to analyze incident trends', message: String(error) }];
+        }
+        return [{ message: 'No incident data available for analysis' }];
+    }
+    async analyzeSystemHealthTrends(timeframe) {
+        try {
+            const criticalIncidents = await this.client.searchRecords('incident', 'priority=1^sys_created_onONToday@javascript:gs.daysAgoStart(7)@javascript:gs.daysAgoEnd(0)', 50);
+            if (criticalIncidents.success && criticalIncidents.data) {
+                const criticalData = Array.isArray(criticalIncidents.data) ? criticalIncidents.data : [criticalIncidents.data];
+                return [{
+                        metric: 'critical_incidents',
+                        count: criticalData.length,
+                        health_indicator: criticalData.length > 3 ? 'at_risk' : 'stable',
+                        recent_issues: criticalData.slice(0, 3).map(inc => inc.short_description)
+                    }];
+            }
+        }
+        catch (error) {
+            return [{ error: 'Failed to analyze system health trends', message: String(error) }];
+        }
+        return [{ message: 'No system health data available' }];
+    }
+    async analyzeResourceTrends(timeframe) {
+        try {
+            const requests = await this.client.searchRecords('sc_request', 'sys_created_onONToday@javascript:gs.daysAgoStart(7)@javascript:gs.daysAgoEnd(0)', 100);
+            if (requests.success && requests.data) {
+                const requestData = Array.isArray(requests.data) ? requests.data : [requests.data];
+                return [{
+                        metric: 'request_volume',
+                        total_requests: requestData.length,
+                        resource_pressure: requestData.length > 20 ? 'high' : 'normal',
+                        trend: 'stable'
+                    }];
+            }
+        }
+        catch (error) {
+            return [{ error: 'Failed to analyze resource trends', message: String(error) }];
+        }
+        return [{ message: 'No resource usage data available' }];
+    }
+    async analyzeUserImpactTrends(timeframe) {
+        try {
+            const userIncidents = await this.client.searchRecords('incident', 'caller_idISNOTEMPTY^sys_created_onONToday@javascript:gs.daysAgoStart(7)@javascript:gs.daysAgoEnd(0)', 100);
+            if (userIncidents.success && userIncidents.data) {
+                const incidentData = Array.isArray(userIncidents.data) ? userIncidents.data : [userIncidents.data];
+                const impactCounts = new Map();
+                incidentData.forEach(incident => {
+                    const impact = incident.impact || 'unknown';
+                    impactCounts.set(impact, (impactCounts.get(impact) || 0) + 1);
+                });
+                return [{
+                        metric: 'user_impact_distribution',
+                        high_impact: impactCounts.get('1') || 0,
+                        medium_impact: impactCounts.get('2') || 0,
+                        low_impact: impactCounts.get('3') || 0,
+                        total_affected_users: incidentData.length,
+                        impact_trend: (impactCounts.get('1') || 0) > 5 ? 'increasing' : 'stable'
+                    }];
+            }
+        }
+        catch (error) {
+            return [{ error: 'Failed to analyze user impact trends', message: String(error) }];
         }
-        return predictions;
+        return [{ message: 'No user impact data available' }];
     }
     async predictIncidentVolume(timeframe) {
         // Get historical incident data