sinfactura-types 1.6.76 → 1.6.77
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- package/dist/support.d.ts +20 -1
- package/package.json +1 -1
package/dist/support.d.ts
CHANGED
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@@ -1,7 +1,20 @@
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1
1
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declare global {
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2
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-
type SupportTicketStatus = 'pending' | 'resolved' | 'rejected';
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2
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+
type SupportTicketStatus = 'pending' | 'waiting_on_customer' | 'resolved' | 'rejected';
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3
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type SupportTicketPriority = 'low' | 'normal' | 'high' | 'urgent';
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type SupportMessageDirection = 'IN' | 'OUT';
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5
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+
type SupportSlaStatus = 'ok' | 'at_risk' | 'breached';
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6
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interface SupportSlaTargets {
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7
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firstResponseHours: number;
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8
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resolutionHours: number;
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9
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}
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10
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interface SupportSlaConfig {
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targets: Record<SupportTicketPriority, SupportSlaTargets>;
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12
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updatedAt?: number;
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}
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14
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interface SupportClientContext {
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15
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appVersion?: string;
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16
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route?: string;
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}
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interface Support {
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19
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storeId: string;
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20
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supportId: string;
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@@ -15,6 +28,12 @@ declare global {
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15
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updatedAt: number;
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firstResponseAt?: number;
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closedAt?: number;
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firstResponseDueAt?: number;
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resolutionDueAt?: number;
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slaStatus?: SupportSlaStatus;
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slaPausedAt?: number;
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35
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slaPausedMs?: number;
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context?: SupportClientContext;
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37
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disabled?: boolean;
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19
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lastMessageAt?: number;
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20
39
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lastMessagePreview?: string;
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