npm - simple-support-chat - Versions diffs - 0.3.3 → 0.4.1 - Mend

simple-support-chat 0.3.3 → 0.4.1

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.

Files changed (14) hide show

package/dist/client/index.cjs.map CHANGED Viewed

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collectAnonymousContext(): AnonymousContext {\r\n const sessionId = getSessionId();\r\n\r\n if (typeof window === \"undefined\") {\r\n return {\r\n pageUrl: \"\",\r\n referrer: \"\",\r\n userAgent: \"\",\r\n screenSize: \"\",\r\n timezone: \"\",\r\n sessionId,\r\n };\r\n }\r\n\r\n return {\r\n pageUrl: window.location.href,\r\n referrer: document.referrer,\r\n userAgent: navigator.userAgent,\r\n screenSize: `${window.screen.width}x${window.screen.height}`,\r\n timezone: Intl.DateTimeFormat().resolvedOptions().timeZone,\r\n sessionId,\r\n };\r\n}\r\n","import { useState, useCallback, useEffect, useRef } from \"react\";\r\nimport type { ChatMessage, ChatUser } from \"./types\";\r\nimport { collectAnonymousContext, getSessionId } from \"./context\";\r\n\r\n/* Options for initializing the chat engine /\r\nexport interface ChatEngineOptions {\r\n /* URL of the support chat API endpoint /\r\n apiUrl: string;\r\n /* Authenticated user info (optional) /\r\n user?: ChatUser;\r\n /* URL to poll 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When set, polling starts while chat is active. /\r\n repliesUrl?: string;\r\n /* Whether the chat panel is currently visible (controls polling lifecycle). Defaults to true. /\r\n isOpen?: boolean;\r\n}\r\n\r\n/* Return value from useChatEngine /\r\nexport interface ChatEngineState {\r\n /* All chat messages /\r\n messages: ChatMessage[];\r\n /* Current input value /\r\n input: string;\r\n /* Update the input value /\r\n setInput: (value: string) => void;\r\n /* Whether a message is currently being sent /\r\n sending: boolean;\r\n /* Send the current input as a message /\r\n sendMessage: () => Promise<void>;\r\n /* Handle keydown on the input (Enter to send) /\r\n handleKeyDown: (e: React.KeyboardEvent) => void;\r\n}\r\n\r\n/* Shape of the replies endpoint response /\r\ninterface RepliesApiResponse {\r\n replies: Array<{\r\n id: string;\r\n text: string;\r\n sender: string;\r\n timestamp: string;\r\n threadTs: string;\r\n }>;\r\n lastChecked: string;\r\n}\r\n\r\n/* Polling interval in milliseconds /\r\nconst POLL_INTERVAL = 4000;\r\n\r\n/\r\n Shared chat engine hook used by both ChatBubble and SupportChatModal.\r\n * Manages message state, input, API communication, and reply polling.\r\n /\r\nexport function useChatEngine({\r\n apiUrl,\r\n user,\r\n repliesUrl,\r\n isOpen = true,\r\n}: ChatEngineOptions): ChatEngineState {\r\n const [messages, setMessages] = useState<ChatMessage[]>([]);\r\n const [input, setInput] = useState(\"\");\r\n const [sending, setSending] = useState(false);\r\n\r\n // Track the latest reply timestamp for incremental polling (since parameter)\r\n const lastReplyTimestampRef = useRef<string \| null>(null);\r\n // Track known reply IDs for deduplication\r\n const knownReplyIdsRef = useRef<Set<string>>(new Set());\r\n\r\n const sendMessage = useCallback(async () => {\r\n const text = input.trim();\r\n if (!text \|\| sending) return;\r\n\r\n const msg: ChatMessage = {\r\n id: `msg-${Date.now()}`,\r\n text,\r\n sender: \"user\",\r\n timestamp: Date.now(),\r\n };\r\n\r\n setMessages((prev) => [...prev, msg]);\r\n setInput(\"\");\r\n setSending(true);\r\n\r\n try {\r\n const context = collectAnonymousContext();\r\n const response = await fetch(apiUrl, {\r\n method: \"POST\",\r\n headers: { \"Content-Type\": \"application/json\" },\r\n body: JSON.stringify({\r\n message: text,\r\n user: user ?? undefined,\r\n sessionId: user?.id ?? getSessionId(),\r\n context,\r\n }),\r\n });\r\n\r\n if (!response.ok) {\r\n setMessages((prev) => [\r\n ...prev,\r\n {\r\n id: `err-${Date.now()}`,\r\n text: \"Failed to send message. Please try again.\",\r\n sender: \"system\",\r\n timestamp: Date.now(),\r\n },\r\n ]);\r\n }\r\n } catch {\r\n setMessages((prev) => [\r\n ...prev,\r\n {\r\n id: `err-${Date.now()}`,\r\n text: \"Connection error. Please try again.\",\r\n sender: \"system\",\r\n timestamp: Date.now(),\r\n },\r\n ]);\r\n } finally {\r\n setSending(false);\r\n }\r\n }, [input, sending, apiUrl, user]);\r\n\r\n const handleKeyDown = useCallback(\r\n (e: React.KeyboardEvent) => {\r\n if (e.key === \"Enter\" && !e.shiftKey) {\r\n e.preventDefault();\r\n void sendMessage();\r\n }\r\n },\r\n [sendMessage],\r\n );\r\n\r\n // Reply polling effect\r\n useEffect(() => {\r\n if (!repliesUrl \|\| !isOpen) return;\r\n\r\n const sessionId = user?.id ?? getSessionId();\r\n\r\n const fetchReplies = async () => {\r\n try {\r\n const params = new URLSearchParams({ sessionId });\r\n if (lastReplyTimestampRef.current) {\r\n params.set(\"since\", lastReplyTimestampRef.current);\r\n }\r\n\r\n const response = await fetch(`${repliesUrl}?${params.toString()}`);\r\n if (!response.ok) return;\r\n\r\n const data: RepliesApiResponse = await response.json();\r\n\r\n if (data.replies.length === 0) return;\r\n\r\n // Filter out already-known replies (deduplication)\r\n const newReplies = data.replies.filter(\r\n (r) => !knownReplyIdsRef.current.has(r.id),\r\n );\r\n\r\n if (newReplies.length === 0) return;\r\n\r\n // Track new reply IDs\r\n for (const r of newReplies) {\r\n knownReplyIdsRef.current.add(r.id);\r\n }\r\n\r\n // Update the since cursor to the latest reply timestamp\r\n const latestTimestamp = newReplies.reduce((latest, r) => {\r\n return r.timestamp > latest ? r.timestamp : latest;\r\n }, lastReplyTimestampRef.current ?? \"\");\r\n lastReplyTimestampRef.current = latestTimestamp;\r\n\r\n // Convert server replies to ChatMessage format and append\r\n const replyMessages: ChatMessage[] = newReplies.map((r) => ({\r\n id: r.id,\r\n text: r.text,\r\n sender: \"received\" as const,\r\n timestamp: new Date(r.timestamp).getTime(),\r\n }));\r\n\r\n setMessages((prev) => [...prev, ...replyMessages]);\r\n } catch {\r\n // Silently ignore polling errors — don't spam the user with error messages\r\n }\r\n };\r\n\r\n // Fetch immediately, then set up interval\r\n void fetchReplies();\r\n const intervalId = setInterval(() => void fetchReplies(), POLL_INTERVAL);\r\n\r\n return () => clearInterval(intervalId);\r\n }, [repliesUrl, isOpen, user]);\r\n\r\n return { messages, input, setInput, sending, sendMessage, handleKeyDown };\r\n}\r\n","import { useState, useEffect } from \"react\";\r\n\r\nexport type ColorScheme = \"light\" \| \"dark\";\r\n\r\n/\r\n Detects the user's system color scheme preference via `prefers-color-scheme`.\r\n * Returns \"dark\" or \"light\". Updates reactively if the user changes their system setting.\r\n /\r\nexport function useColorScheme(): ColorScheme {\r\n const [scheme, setScheme] = useState<ColorScheme>(() => {\r\n if (typeof window === \"undefined\") return \"light\";\r\n return window.matchMedia(\"(prefers-color-scheme: dark)\").matches\r\n ? \"dark\"\r\n : \"light\";\r\n });\r\n\r\n useEffect(() => {\r\n if (typeof window === \"undefined\") return;\r\n const mq = window.matchMedia(\"(prefers-color-scheme: dark)\");\r\n const handler = (e: MediaQueryListEvent) => {\r\n setScheme(e.matches ? \"dark\" : \"light\");\r\n };\r\n mq.addEventListener(\"change\", handler);\r\n return () => mq.removeEventListener(\"change\", handler);\r\n }, []);\r\n\r\n return scheme;\r\n}\r\n\r\n/* Resolved color tokens for light and dark modes. /\r\nexport interface ThemeTokens {\r\n panelBg: string;\r\n panelBorder: string;\r\n inputBg: string;\r\n inputBorder: string;\r\n inputText: string;\r\n inputPlaceholder: string;\r\n receivedBg: string;\r\n receivedText: string;\r\n emptyText: string;\r\n inputAreaBorder: string;\r\n}\r\n\r\nconst lightTokens: ThemeTokens = {\r\n panelBg: \"#ffffff\",\r\n panelBorder: \"#e5e7eb\",\r\n inputBg: \"#ffffff\",\r\n inputBorder: \"#d1d5db\",\r\n inputText: \"#1f2937\",\r\n inputPlaceholder: \"#9ca3af\",\r\n receivedBg: \"#f3f4f6\",\r\n receivedText: \"#1f2937\",\r\n emptyText: \"#9ca3af\",\r\n inputAreaBorder: \"#e5e7eb\",\r\n};\r\n\r\nconst darkTokens: ThemeTokens = {\r\n panelBg: \"#1f2937\",\r\n panelBorder: \"#374151\",\r\n inputBg: \"#111827\",\r\n inputBorder: \"#4b5563\",\r\n inputText: \"#f9fafb\",\r\n inputPlaceholder: \"#9ca3af\",\r\n receivedBg: \"#374151\",\r\n receivedText: \"#f3f4f6\",\r\n emptyText: \"#6b7280\",\r\n inputAreaBorder: \"#374151\",\r\n};\r\n\r\nexport function getThemeTokens(scheme: ColorScheme): ThemeTokens {\r\n return scheme === \"dark\" ? darkTokens : lightTokens;\r\n}\r\n","import { useState, useCallback, useRef, useEffect, useMemo } from \"react\";\r\nimport type { ChatBubbleProps } from \"./types\";\r\nimport { useChatEngine } from \"./useChatEngine\";\r\nimport { useColorScheme, getThemeTokens } from \"./useColorScheme\";\r\n\r\n/\r\n Inject a <style> tag for keyframe animations.\r\n * Called once on first mount. Uses a data-attribute to avoid duplicates.\r\n /\r\nfunction injectKeyframes(): void {\r\n if (typeof document === \"undefined\") return;\r\n if (document.querySelector(\"[data-support-chat-keyframes]\")) return;\r\n\r\n const style = document.createElement(\"style\");\r\n style.setAttribute(\"data-support-chat-keyframes\", \"\");\r\n style.textContent = `\r\n @keyframes sc-slide-in {\r\n from { opacity: 0; transform: translateY(12px) scale(0.96); }\r\n to { opacity: 1; transform: translateY(0) scale(1); }\r\n }\r\n @keyframes sc-slide-out {\r\n from { opacity: 1; transform: translateY(0) scale(1); }\r\n to { opacity: 0; transform: translateY(12px) scale(0.96); }\r\n }\r\n @keyframes sc-badge-scale-in {\r\n from { transform: scale(0); }\r\n to { transform: scale(1); }\r\n }\r\n `;\r\n document.head.appendChild(style);\r\n}\r\n\r\n/\r\n ChatBubble -- floating support chat widget.\r\n \r\n Renders a circular button that opens an inline chat panel.\r\n * Messages are sent via POST to the configured `apiUrl`.\r\n \r\n @example\r\n * ```tsx\r\n * <ChatBubble apiUrl=\"/api/support\" />\r\n * ```\r\n /\r\nexport function ChatBubble({\r\n apiUrl,\r\n position = \"bottom-right\",\r\n color = \"#2563eb\",\r\n title = \"Support\",\r\n placeholder = \"Type a message...\",\r\n show = true,\r\n user,\r\n repliesUrl,\r\n isOpen: isOpenProp,\r\n onOpenChange,\r\n badgeColor = \"#eab308\",\r\n unreadCount = 0,\r\n}: ChatBubbleProps) {\r\n // Determine if we're in controlled mode\r\n const isControlled = isOpenProp !== undefined;\r\n\r\n // Internal state for uncontrolled mode\r\n const [isOpenInternal, setIsOpenInternal] = useState(false);\r\n\r\n // Resolved open state: controlled prop takes precedence\r\n const isOpen = isControlled ? isOpenProp : isOpenInternal;\r\n\r\n // Unified state setter that handles both modes\r\n const setIsOpen = useCallback(\r\n (valueOrUpdater: boolean \| ((prev: boolean) => boolean)) => {\r\n const newValue =\r\n typeof valueOrUpdater === \"function\"\r\n ? valueOrUpdater(isOpen)\r\n : valueOrUpdater;\r\n\r\n if (isControlled) {\r\n // In controlled mode, only notify the parent -- don't set internal state\r\n onOpenChange?.(newValue);\r\n } else {\r\n // In uncontrolled mode, update internal state and notify if callback provided\r\n setIsOpenInternal(newValue);\r\n onOpenChange?.(newValue);\r\n }\r\n },\r\n [isControlled, isOpen, onOpenChange],\r\n );\r\n\r\n // Detect system color scheme\r\n const colorScheme = useColorScheme();\r\n const theme = useMemo(() => getThemeTokens(colorScheme), [colorScheme]);\r\n\r\n // Use shared chat engine for message logic\r\n const { messages, input, setInput, sending, sendMessage, handleKeyDown } =\r\n useChatEngine({ apiUrl, user, repliesUrl, isOpen });\r\n\r\n // Animation state: \"open\" \| \"closing\" \| \"closed\"\r\n const [panelState, setPanelState] = useState<\"open\" \| \"closing\" \| \"closed\">(\r\n \"closed\",\r\n );\r\n\r\n const panelRef = useRef<HTMLDivElement>(null);\r\n const messagesEndRef = useRef<HTMLDivElement>(null);\r\n const inputRef = useRef<HTMLInputElement>(null);\r\n\r\n // Inject keyframe animations on first render\r\n useEffect(() => {\r\n injectKeyframes();\r\n }, []);\r\n\r\n // Sync isOpen -> panelState\r\n useEffect(() => {\r\n if (isOpen) {\r\n setPanelState(\"open\");\r\n } else if (panelState === \"open\") {\r\n // Start closing animation\r\n setPanelState(\"closing\");\r\n }\r\n }, [isOpen]);\r\n\r\n // When closing animation ends, set to fully closed\r\n const handleAnimationEnd = useCallback(() => {\r\n if (panelState === \"closing\") {\r\n setPanelState(\"closed\");\r\n }\r\n }, [panelState]);\r\n\r\n // Focus input when panel opens\r\n useEffect(() => {\r\n if (panelState === \"open\" && inputRef.current) {\r\n inputRef.current.focus();\r\n }\r\n }, [panelState]);\r\n\r\n // Auto-scroll to latest message\r\n useEffect(() => {\r\n messagesEndRef.current?.scrollIntoView({ behavior: \"smooth\" });\r\n }, [messages]);\r\n\r\n // Focus trap: keep Tab cycling inside the dialog when open\r\n useEffect(() => {\r\n if (panelState !== \"open\" \|\| !panelRef.current) return;\r\n\r\n const panel = panelRef.current;\r\n\r\n const handleTrapKeyDown = (e: KeyboardEvent) => {\r\n if (e.key === \"Escape\") {\r\n setIsOpen(false);\r\n return;\r\n }\r\n\r\n if (e.key !== \"Tab\") return;\r\n\r\n const focusable = panel.querySelectorAll<HTMLElement>(\r\n 'button:not([disabled]), [href], input:not([disabled]), select:not([disabled]), textarea:not([disabled]), [tabindex]:not([tabindex=\"-1\"])',\r\n );\r\n if (focusable.length === 0) return;\r\n\r\n const first = focusable[0]!;\r\n const last = focusable[focusable.length - 1]!;\r\n\r\n if (e.shiftKey) {\r\n if (document.activeElement === first) {\r\n e.preventDefault();\r\n last.focus();\r\n }\r\n } else {\r\n if (document.activeElement === last) {\r\n e.preventDefault();\r\n first.focus();\r\n }\r\n }\r\n };\r\n\r\n document.addEventListener(\"keydown\", handleTrapKeyDown);\r\n return () => document.removeEventListener(\"keydown\", handleTrapKeyDown);\r\n }, [panelState, setIsOpen]);\r\n\r\n const toggle = useCallback(() => setIsOpen((o) => !o), [setIsOpen]);\r\n\r\n // Position styles for the bubble button\r\n const positionStyles: React.CSSProperties = {\r\n position: \"fixed\",\r\n zIndex: 99999,\r\n ...(position.includes(\"bottom\") ? { bottom: \"20px\" } : { top: \"20px\" }),\r\n ...(position.includes(\"right\") ? { right: \"20px\" } : { left: \"20px\" }),\r\n };\r\n\r\n // Panel position & responsive sizing\r\n // On mobile (<480px viewport), expand to near-full screen\r\n const panelPositionStyles: React.CSSProperties = {\r\n position: \"fixed\",\r\n zIndex: 99999,\r\n width: \"380px\",\r\n maxWidth: \"calc(100vw - 40px)\",\r\n height: \"500px\",\r\n maxHeight: \"calc(100vh - 120px)\",\r\n ...(position.includes(\"bottom\") ? { bottom: \"80px\" } : { top: \"80px\" }),\r\n ...(position.includes(\"right\") ? { right: \"20px\" } : { left: \"20px\" }),\r\n };\r\n\r\n // Check if panel is visible (open or animating out)\r\n const showPanel = panelState === \"open\" \|\| panelState === \"closing\";\r\n\r\n return (\r\n <>\r\n {/ Responsive overrides injected as inline <style> /}\r\n {showPanel && (\r\n <style>{`\r\n @media (max-width: 479px) {\r\n [data-support-chat-panel] {\r\n width: calc(100vw - 16px) !important;\r\n height: calc(100vh - 100px) !important;\r\n max-width: none !important;\r\n max-height: none !important;\r\n left: 8px !important;\r\n right: 8px !important;\r\n bottom: 72px !important;\r\n border-radius: 12px !important;\r\n }\r\n }\r\n `}</style>\r\n )}\r\n\r\n {/ Floating bubble button /}\r\n {show && (\r\n <button\r\n onClick={toggle}\r\n aria-label={isOpen ? \"Close support chat\" : \"Open support chat\"}\r\n aria-expanded={isOpen}\r\n aria-haspopup=\"dialog\"\r\n style={{\r\n ...positionStyles,\r\n width: \"56px\",\r\n height: \"56px\",\r\n borderRadius: \"50%\",\r\n backgroundColor: color,\r\n border: \"none\",\r\n cursor: \"pointer\",\r\n display: \"flex\",\r\n alignItems: \"center\",\r\n justifyContent: \"center\",\r\n boxShadow: \"0 4px 12px rgba(0,0,0,0.15)\",\r\n transition: \"transform 0.2s ease, box-shadow 0.2s ease\",\r\n overflow: \"visible\",\r\n }}\r\n onMouseEnter={(e) => {\r\n e.currentTarget.style.transform = \"scale(1.1)\";\r\n e.currentTarget.style.boxShadow = \"0 6px 20px rgba(0,0,0,0.2)\";\r\n }}\r\n onMouseLeave={(e) => {\r\n e.currentTarget.style.transform = \"scale(1)\";\r\n e.currentTarget.style.boxShadow = \"0 4px 12px rgba(0,0,0,0.15)\";\r\n }}\r\n >\r\n <svg\r\n width=\"24\"\r\n height=\"24\"\r\n viewBox=\"0 0 24 24\"\r\n fill=\"none\"\r\n stroke=\"white\"\r\n strokeWidth=\"2\"\r\n strokeLinecap=\"round\"\r\n strokeLinejoin=\"round\"\r\n aria-hidden=\"true\"\r\n >\r\n {isOpen ? (\r\n <path d=\"M18 6L6 18M6 6l12 12\" />\r\n ) : (\r\n <path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\" />\r\n )}\r\n </svg>\r\n {/ Unread badge /}\r\n {!isOpen && unreadCount > 0 && (\r\n <span\r\n data-testid=\"unread-badge\"\r\n aria-label={`${unreadCount > 9 ? \"9+\" : unreadCount} unread messages`}\r\n style={{\r\n position: \"absolute\",\r\n top: \"-4px\",\r\n right: \"-4px\",\r\n minWidth: \"20px\",\r\n height: \"20px\",\r\n borderRadius: \"10px\",\r\n backgroundColor: badgeColor,\r\n color: \"#fff\",\r\n fontSize: \"11px\",\r\n fontWeight: 700,\r\n display: \"flex\",\r\n alignItems: \"center\",\r\n justifyContent: \"center\",\r\n padding: \"0 5px\",\r\n lineHeight: 1,\r\n boxShadow: \"0 2px 4px rgba(0,0,0,0.2)\",\r\n animation: \"sc-badge-scale-in 0.2s ease-out forwards\",\r\n }}\r\n >\r\n {unreadCount > 9 ? \"9+\" : unreadCount}\r\n </span>\r\n )}\r\n </button>\r\n )}\r\n\r\n {/ Chat panel /}\r\n {showPanel && (\r\n <div\r\n ref={panelRef}\r\n role=\"dialog\"\r\n aria-label=\"Support chat\"\r\n aria-modal=\"true\"\r\n data-support-chat-panel=\"\"\r\n onAnimationEnd={handleAnimationEnd}\r\n style={{\r\n ...panelPositionStyles,\r\n display: \"flex\",\r\n flexDirection: \"column\",\r\n borderRadius: \"12px\",\r\n overflow: \"hidden\",\r\n boxShadow: \"0 8px 30px rgba(0,0,0,0.12)\",\r\n fontFamily:\r\n '-apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, sans-serif',\r\n fontSize: \"14px\",\r\n backgroundColor: theme.panelBg,\r\n border: `1px solid ${theme.panelBorder}`,\r\n animation:\r\n panelState === \"open\"\r\n ? \"sc-slide-in 0.25s ease-out forwards\"\r\n : \"sc-slide-out 0.2s ease-in forwards\",\r\n }}\r\n >\r\n {/ Header /}\r\n <div\r\n style={{\r\n backgroundColor: color,\r\n color: \"#fff\",\r\n padding: \"16px\",\r\n display: \"flex\",\r\n alignItems: \"center\",\r\n justifyContent: \"space-between\",\r\n flexShrink: 0,\r\n }}\r\n >\r\n <span style={{ fontWeight: 600, fontSize: \"16px\" }}>{title}</span>\r\n <button\r\n onClick={() => setIsOpen(false)}\r\n aria-label=\"Close chat\"\r\n style={{\r\n background: \"none\",\r\n border: \"none\",\r\n color: \"#fff\",\r\n cursor: \"pointer\",\r\n padding: \"4px\",\r\n lineHeight: 1,\r\n fontSize: \"18px\",\r\n }}\r\n >\r\n ✕\r\n </button>\r\n </div>\r\n\r\n {/ Messages /}\r\n <div\r\n role=\"log\"\r\n aria-live=\"polite\"\r\n aria-label=\"Chat messages\"\r\n style={{\r\n flex: 1,\r\n overflowY: \"auto\",\r\n padding: \"16px\",\r\n display: \"flex\",\r\n flexDirection: \"column\",\r\n gap: \"8px\",\r\n }}\r\n >\r\n {messages.length === 0 && (\r\n <div\r\n style={{\r\n color: theme.emptyText,\r\n textAlign: \"center\",\r\n marginTop: \"40px\",\r\n }}\r\n >\r\n Send us a message and we will get back to you!\r\n </div>\r\n )}\r\n {messages.map((msg) => (\r\n <div\r\n key={msg.id}\r\n data-sender={msg.sender}\r\n style={{\r\n alignSelf:\r\n msg.sender === \"user\" ? \"flex-end\" : \"flex-start\",\r\n maxWidth: \"80%\",\r\n padding: \"10px 14px\",\r\n borderRadius:\r\n msg.sender === \"user\"\r\n ? \"16px 16px 4px 16px\"\r\n : \"16px 16px 16px 4px\",\r\n backgroundColor:\r\n msg.sender === \"user\" ? color : theme.receivedBg,\r\n color: msg.sender === \"user\" ? \"#fff\" : theme.receivedText,\r\n wordBreak: \"break-word\",\r\n }}\r\n >\r\n {msg.text}\r\n </div>\r\n ))}\r\n <div ref={messagesEndRef} />\r\n </div>\r\n\r\n {/ Input /}\r\n <div\r\n style={{\r\n borderTop: `1px solid ${theme.inputAreaBorder}`,\r\n padding: \"12px\",\r\n display: \"flex\",\r\n gap: \"8px\",\r\n flexShrink: 0,\r\n }}\r\n >\r\n <input\r\n ref={inputRef}\r\n type=\"text\"\r\n value={input}\r\n onChange={(e) => setInput(e.target.value)}\r\n onKeyDown={handleKeyDown}\r\n placeholder={placeholder}\r\n aria-label=\"Type your message\"\r\n style={{\r\n flex: 1,\r\n border: `1px solid ${theme.inputBorder}`,\r\n borderRadius: \"8px\",\r\n padding: \"10px 12px\",\r\n fontSize: \"14px\",\r\n outline: \"none\",\r\n fontFamily: \"inherit\",\r\n backgroundColor: theme.inputBg,\r\n color: theme.inputText,\r\n }}\r\n />\r\n <button\r\n onClick={() => void sendMessage()}\r\n disabled={sending \|\| !input.trim()}\r\n aria-label=\"Send message\"\r\n style={{\r\n backgroundColor: color,\r\n color: \"#fff\",\r\n border: \"none\",\r\n borderRadius: \"8px\",\r\n padding: \"10px 16px\",\r\n cursor:\r\n sending \|\| !input.trim() ? \"not-allowed\" : \"pointer\",\r\n opacity: sending \|\| !input.trim() ? 0.5 : 1,\r\n fontWeight: 600,\r\n fontSize: \"14px\",\r\n fontFamily: \"inherit\",\r\n transition: \"opacity 0.2s ease\",\r\n }}\r\n >\r\n Send\r\n </button>\r\n </div>\r\n </div>\r\n )}\r\n </>\r\n );\r\n}\r\n","import { useRef, useEffect, useCallback, useMemo } from \"react\";\r\nimport type { SupportChatModalProps } from \"./types\";\r\nimport { useChatEngine } from \"./useChatEngine\";\r\nimport { useColorScheme, getThemeTokens } from \"./useColorScheme\";\r\n\r\n/\r\n Inject a <style> tag for modal keyframe animations.\r\n * Called once on first mount. Uses a data-attribute to avoid duplicates.\r\n /\r\nfunction injectModalKeyframes(): void {\r\n if (typeof document === \"undefined\") return;\r\n if (document.querySelector(\"[data-support-chat-modal-keyframes]\")) return;\r\n\r\n const style = document.createElement(\"style\");\r\n style.setAttribute(\"data-support-chat-modal-keyframes\", \"\");\r\n style.textContent = `\r\n @keyframes sc-modal-backdrop-in {\r\n from { opacity: 0; }\r\n to { opacity: 1; }\r\n }\r\n @keyframes sc-modal-backdrop-out {\r\n from { opacity: 1; }\r\n to { opacity: 0; }\r\n }\r\n @keyframes sc-modal-slide-in {\r\n from { opacity: 0; transform: translateY(20px) scale(0.96); }\r\n to { opacity: 1; transform: translateY(0) scale(1); }\r\n }\r\n @keyframes sc-modal-slide-out {\r\n from { opacity: 1; transform: translateY(0) scale(1); }\r\n to { opacity: 0; transform: translateY(20px) scale(0.96); }\r\n }\r\n `;\r\n document.head.appendChild(style);\r\n}\r\n\r\n/\r\n SupportChatModal -- modal-based support chat.\r\n \r\n Renders a centered modal dialog for support chat, designed to be\r\n * triggered from custom UI elements (e.g., \"Contact Us\" links).\r\n \r\n Desktop: centered modal, max-width ~500px, with backdrop overlay.\r\n * Mobile: full-screen modal.\r\n \r\n Use with the `useSupportChat()` hook:\r\n \r\n @example\r\n * ```tsx\r\n * import { SupportChatModal, useSupportChat } from 'support-chat';\r\n \r\n function App() {\r\n * const { open, close, isOpen } = useSupportChat();\r\n * return (\r\n * <>\r\n * <button onClick={open}>Contact Us</button>\r\n * <SupportChatModal\r\n * apiUrl=\"/api/support\"\r\n * isOpen={isOpen}\r\n * onClose={close}\r\n * />\r\n * </>\r\n * );\r\n * }\r\n * ```\r\n /\r\nexport function SupportChatModal({\r\n apiUrl,\r\n isOpen,\r\n onClose,\r\n color = \"#2563eb\",\r\n title = \"Contact Us\",\r\n placeholder = \"Type a message...\",\r\n user,\r\n repliesUrl,\r\n}: SupportChatModalProps) {\r\n const { messages, input, setInput, sending, sendMessage, handleKeyDown } =\r\n useChatEngine({ apiUrl, user, repliesUrl, isOpen });\r\n\r\n const colorScheme = useColorScheme();\r\n const theme = useMemo(() => getThemeTokens(colorScheme), [colorScheme]);\r\n\r\n const modalRef = useRef<HTMLDivElement>(null);\r\n const inputRef = useRef<HTMLInputElement>(null);\r\n const messagesEndRef = useRef<HTMLDivElement>(null);\r\n const closingRef = useRef(false);\r\n const backdropRef = useRef<HTMLDivElement>(null);\r\n\r\n // Inject modal keyframes on first render\r\n useEffect(() => {\r\n injectModalKeyframes();\r\n }, []);\r\n\r\n // Focus input when modal opens\r\n useEffect(() => {\r\n if (isOpen && inputRef.current) {\r\n // Small delay to let the modal render before focusing\r\n const timer = setTimeout(() => inputRef.current?.focus(), 50);\r\n return () => clearTimeout(timer);\r\n }\r\n }, [isOpen]);\r\n\r\n // Auto-scroll to latest message\r\n useEffect(() => {\r\n messagesEndRef.current?.scrollIntoView({ behavior: \"smooth\" });\r\n }, [messages]);\r\n\r\n // Prevent body scroll when modal is open\r\n useEffect(() => {\r\n if (isOpen) {\r\n const prev = document.body.style.overflow;\r\n document.body.style.overflow = \"hidden\";\r\n return () => {\r\n document.body.style.overflow = prev;\r\n };\r\n }\r\n }, [isOpen]);\r\n\r\n // Focus trap and Escape key handling\r\n useEffect(() => {\r\n if (!isOpen \|\| !modalRef.current) return;\r\n\r\n const modal = modalRef.current;\r\n\r\n const handleTrapKeyDown = (e: KeyboardEvent) => {\r\n if (e.key === \"Escape\") {\r\n onClose();\r\n return;\r\n }\r\n\r\n if (e.key !== \"Tab\") return;\r\n\r\n const focusable = modal.querySelectorAll<HTMLElement>(\r\n 'button:not([disabled]), [href], input:not([disabled]), select:not([disabled]), textarea:not([disabled]), [tabindex]:not([tabindex=\"-1\"])',\r\n );\r\n if (focusable.length === 0) return;\r\n\r\n const first = focusable[0]!;\r\n const last = focusable[focusable.length - 1]!;\r\n\r\n if (e.shiftKey) {\r\n if (document.activeElement === first) {\r\n e.preventDefault();\r\n last.focus();\r\n }\r\n } else {\r\n if (document.activeElement === last) {\r\n e.preventDefault();\r\n first.focus();\r\n }\r\n }\r\n };\r\n\r\n document.addEventListener(\"keydown\", handleTrapKeyDown);\r\n return () => document.removeEventListener(\"keydown\", handleTrapKeyDown);\r\n }, [isOpen, onClose]);\r\n\r\n // Handle close with animation\r\n const handleClose = useCallback(() => {\r\n closingRef.current = true;\r\n onClose();\r\n }, [onClose]);\r\n\r\n // Handle backdrop click\r\n const handleBackdropClick = useCallback(\r\n (e: React.MouseEvent) => {\r\n if (e.target === e.currentTarget) {\r\n handleClose();\r\n }\r\n },\r\n [handleClose],\r\n );\r\n\r\n if (!isOpen) return null;\r\n\r\n return (\r\n <>\r\n {/ Responsive style for full-screen on mobile /}\r\n <style>{`\r\n @media (max-width: 479px) {\r\n [data-support-chat-modal] {\r\n width: 100vw !important;\r\n height: 100vh !important;\r\n max-width: none !important;\r\n max-height: none !important;\r\n border-radius: 0 !important;\r\n margin: 0 !important;\r\n }\r\n [data-support-chat-modal-backdrop] {\r\n align-items: stretch !important;\r\n justify-content: stretch !important;\r\n }\r\n }\r\n `}</style>\r\n\r\n {/ Backdrop overlay /}\r\n <div\r\n ref={backdropRef}\r\n data-support-chat-modal-backdrop=\"\"\r\n onClick={handleBackdropClick}\r\n style={{\r\n position: \"fixed\",\r\n inset: 0,\r\n zIndex: 100000,\r\n backgroundColor: \"rgba(0, 0, 0, 0.5)\",\r\n display: \"flex\",\r\n alignItems: \"center\",\r\n justifyContent: \"center\",\r\n fontFamily:\r\n '-apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, sans-serif',\r\n fontSize: \"14px\",\r\n animation: \"sc-modal-backdrop-in 0.2s ease-out forwards\",\r\n }}\r\n >\r\n {/ Modal dialog /}\r\n <div\r\n ref={modalRef}\r\n role=\"dialog\"\r\n aria-label=\"Support chat\"\r\n aria-modal=\"true\"\r\n data-support-chat-modal=\"\"\r\n style={{\r\n width: \"500px\",\r\n maxWidth: \"calc(100vw - 32px)\",\r\n height: \"600px\",\r\n maxHeight: \"calc(100vh - 64px)\",\r\n backgroundColor: theme.panelBg,\r\n borderRadius: \"16px\",\r\n overflow: \"hidden\",\r\n display: \"flex\",\r\n flexDirection: \"column\",\r\n boxShadow: \"0 20px 60px rgba(0, 0, 0, 0.2)\",\r\n animation: \"sc-modal-slide-in 0.3s ease-out forwards\",\r\n }}\r\n >\r\n {/ Header /}\r\n <div\r\n style={{\r\n backgroundColor: color,\r\n color: \"#fff\",\r\n padding: \"20px 24px\",\r\n display: \"flex\",\r\n alignItems: \"center\",\r\n justifyContent: \"space-between\",\r\n flexShrink: 0,\r\n }}\r\n >\r\n <span style={{ fontWeight: 600, fontSize: \"18px\" }}>{title}</span>\r\n <button\r\n onClick={handleClose}\r\n aria-label=\"Close chat\"\r\n style={{\r\n background: \"none\",\r\n border: \"none\",\r\n color: \"#fff\",\r\n cursor: \"pointer\",\r\n padding: \"4px\",\r\n lineHeight: 1,\r\n fontSize: \"20px\",\r\n }}\r\n >\r\n ✕\r\n </button>\r\n </div>\r\n\r\n {/ Messages /}\r\n <div\r\n role=\"log\"\r\n aria-live=\"polite\"\r\n aria-label=\"Chat messages\"\r\n style={{\r\n flex: 1,\r\n overflowY: \"auto\",\r\n padding: \"20px\",\r\n display: \"flex\",\r\n flexDirection: \"column\",\r\n gap: \"8px\",\r\n }}\r\n >\r\n {messages.length === 0 && (\r\n <div\r\n style={{\r\n color: theme.emptyText,\r\n textAlign: \"center\",\r\n marginTop: \"60px\",\r\n }}\r\n >\r\n Send us a message and we will get back to you!\r\n </div>\r\n )}\r\n {messages.map((msg) => (\r\n <div\r\n key={msg.id}\r\n data-sender={msg.sender}\r\n style={{\r\n alignSelf:\r\n msg.sender === \"user\" ? \"flex-end\" : \"flex-start\",\r\n maxWidth: \"80%\",\r\n padding: \"10px 14px\",\r\n borderRadius:\r\n msg.sender === \"user\"\r\n ? \"16px 16px 4px 16px\"\r\n : \"16px 16px 16px 4px\",\r\n backgroundColor:\r\n msg.sender === \"user\" ? color : theme.receivedBg,\r\n color: msg.sender === \"user\" ? \"#fff\" : theme.receivedText,\r\n wordBreak: \"break-word\",\r\n }}\r\n >\r\n {msg.text}\r\n </div>\r\n ))}\r\n <div ref={messagesEndRef} />\r\n </div>\r\n\r\n {/ Input /}\r\n <div\r\n style={{\r\n borderTop: `1px solid ${theme.inputAreaBorder}`,\r\n padding: \"16px 20px\",\r\n display: \"flex\",\r\n gap: \"8px\",\r\n flexShrink: 0,\r\n }}\r\n >\r\n <input\r\n ref={inputRef}\r\n type=\"text\"\r\n value={input}\r\n onChange={(e) => setInput(e.target.value)}\r\n onKeyDown={handleKeyDown}\r\n placeholder={placeholder}\r\n aria-label=\"Type your message\"\r\n style={{\r\n flex: 1,\r\n border: `1px solid ${theme.inputBorder}`,\r\n borderRadius: \"8px\",\r\n padding: \"12px 14px\",\r\n fontSize: \"14px\",\r\n outline: \"none\",\r\n fontFamily: \"inherit\",\r\n backgroundColor: theme.inputBg,\r\n color: theme.inputText,\r\n }}\r\n />\r\n <button\r\n onClick={() => void sendMessage()}\r\n disabled={sending \|\| !input.trim()}\r\n aria-label=\"Send message\"\r\n style={{\r\n backgroundColor: color,\r\n color: \"#fff\",\r\n border: \"none\",\r\n borderRadius: \"8px\",\r\n padding: \"12px 20px\",\r\n cursor:\r\n sending \|\| !input.trim() ? \"not-allowed\" : \"pointer\",\r\n opacity: sending \|\| !input.trim() ? 0.5 : 1,\r\n fontWeight: 600,\r\n fontSize: \"14px\",\r\n fontFamily: \"inherit\",\r\n transition: \"opacity 0.2s ease\",\r\n }}\r\n >\r\n Send\r\n </button>\r\n </div>\r\n </div>\r\n </div>\r\n </>\r\n );\r\n}\r\n","import { useState, useCallback } from \"react\";\r\nimport type { SupportChatState } from \"./types\";\r\n\r\n/\r\n Hook that returns controls for opening/closing the support chat.\r\n * Use with `<SupportChatModal />` for modal-triggered chat.\r\n \r\n @example\r\n * ```tsx\r\n * const { open, close, toggle, isOpen } = useSupportChat();\r\n * return <button onClick={open}>Contact Us</button>;\r\n * ```\r\n /\r\nexport function useSupportChat(): SupportChatState {\r\n const [isOpen, setIsOpen] = useState(false);\r\n\r\n const open = useCallback(() => setIsOpen(true), []);\r\n const close = useCallback(() => setIsOpen(false), []);\r\n const toggle = useCallback(() => setIsOpen((prev) => !prev), []);\r\n\r\n return { open, close, toggle, isOpen };\r\n}\r\n","import { useState, useCallback, useEffect, useRef } from \"react\";\r\nimport type { ChatMessage, ChatUser } from \"./types\";\r\nimport { getSessionId } from \"./context\";\r\n\r\n/* Options for the useUnreadCount hook /\r\nexport interface UnreadCountOptions {\r\n /* URL to poll for team replies (e.g., '/api/support/replies') /\r\n repliesUrl: string;\r\n /* Authenticated user info (optional). When provided, user.id is used as sessionId. /\r\n user?: ChatUser;\r\n /* Whether the chat panel is currently open. Polling pauses when true. /\r\n isOpen: boolean;\r\n}\r\n\r\n/* Return value from useUnreadCount /\r\nexport interface UnreadCountState {\r\n /* Number of unread reply messages /\r\n unreadCount: number;\r\n /* Convenience boolean: true when unreadCount > 0 /\r\n hasUnread: boolean;\r\n /* Pre-fetched reply messages ready to display instantly when chat opens /\r\n pendingReplies: ChatMessage[];\r\n /* Reset unreadCount to 0 and clear pendingReplies /\r\n markAsRead: () => void;\r\n}\r\n\r\n/* Shape of the replies endpoint response /\r\ninterface RepliesApiResponse {\r\n replies: Array<{\r\n id: string;\r\n text: string;\r\n sender: string;\r\n timestamp: string;\r\n threadTs: string;\r\n }>;\r\n lastChecked: string;\r\n}\r\n\r\n/* Background polling interval in milliseconds /\r\nconst POLL_INTERVAL = 4000;\r\n\r\n/\r\n Hook that tracks unread reply count in the background via polling.\r\n \r\n Simple count-based model:\r\n * - On mount, fetches total reply count and records it as the \"baseline\"\r\n * - Unread = (current total) - baseline\r\n * - Page refresh resets to 0 (new baseline)\r\n * - Opening the chat or calling markAsRead resets baseline to current total\r\n \r\n @example\r\n * ```tsx\r\n * const { unreadCount, hasUnread, markAsRead } = useUnreadCount({\r\n * repliesUrl: '/api/support/replies',\r\n * user: currentUser,\r\n * isOpen: false,\r\n * });\r\n * ```\r\n */\r\nexport function useUnreadCount({\r\n repliesUrl,\r\n user,\r\n isOpen,\r\n}: UnreadCountOptions): UnreadCountState {\r\n // The baseline count — everything at or below this is \"read\"\r\n const baselineCountRef = useRef<number \| null>(null);\r\n // All replies seen in the latest poll (for pendingReplies slicing)\r\n const [allReplies, setAllReplies] = useState<ChatMessage[]>([]);\r\n // The total count from the latest poll\r\n const totalCountRef = useRef<number>(0);\r\n // Track previous isOpen value to detect transitions\r\n const prevIsOpenRef = useRef<boolean>(isOpen);\r\n\r\n // Auto-reset when isOpen transitions from false to true\r\n useEffect(() => {\r\n if (isOpen && !prevIsOpenRef.current) {\r\n // Opening the chat: mark everything as read\r\n baselineCountRef.current = totalCountRef.current;\r\n setAllReplies([]);\r\n }\r\n prevIsOpenRef.current = isOpen;\r\n }, [isOpen]);\r\n\r\n const markAsRead = useCallback(() => {\r\n baselineCountRef.current = totalCountRef.current;\r\n setAllReplies([]);\r\n }, []);\r\n\r\n // Background polling effect — only runs when chat is CLOSED\r\n useEffect(() => {\r\n if (!repliesUrl \|\| isOpen) return;\r\n\r\n const sessionId = user?.id ?? getSessionId();\r\n // Track whether this effect instance has been cleaned up (StrictMode safety)\r\n let cancelled = false;\r\n\r\n const fetchReplies = async () => {\r\n try {\r\n const params = new URLSearchParams({ sessionId });\r\n const response = await fetch(`${repliesUrl}?${params.toString()}`);\r\n if (!response.ok \|\| cancelled) return;\r\n\r\n const data: RepliesApiResponse = await response.json();\r\n if (cancelled) return;\r\n\r\n const currentTotal = data.replies.length;\r\n totalCountRef.current = currentTotal;\r\n\r\n // First successful fetch sets the baseline — everything existing is \"read\"\r\n if (baselineCountRef.current === null) {\r\n baselineCountRef.current = currentTotal;\r\n return;\r\n }\r\n\r\n // Only track new replies beyond the baseline\r\n const newCount = currentTotal - baselineCountRef.current;\r\n if (newCount > 0) {\r\n // Slice the newest replies as pending messages\r\n const newReplies = data.replies.slice(-newCount);\r\n setAllReplies(\r\n newReplies.map((r) => ({\r\n id: r.id,\r\n text: r.text,\r\n sender: \"received\" as const,\r\n timestamp: new Date(r.timestamp).getTime(),\r\n })),\r\n );\r\n }\r\n } catch {\r\n // Silently ignore polling errors\r\n }\r\n };\r\n\r\n void fetchReplies();\r\n const intervalId = setInterval(() => void fetchReplies(), POLL_INTERVAL);\r\n\r\n return () => {\r\n cancelled = true;\r\n clearInterval(intervalId);\r\n };\r\n }, [repliesUrl, isOpen, user]);\r\n\r\n const unreadCount =\r\n baselineCountRef.current !== null\r\n ? Math.max(0, totalCountRef.current - baselineCountRef.current)\r\n : 0;\r\n\r\n return {\r\n unreadCount,\r\n hasUnread: unreadCount > 0,\r\n pendingReplies: allReplies,\r\n markAsRead,\r\n };\r\n}\r\n"]}
1	+ 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collectAnonymousContext(): AnonymousContext {\r\n const sessionId = getSessionId();\r\n\r\n if (typeof window === \"undefined\") {\r\n return {\r\n pageUrl: \"\",\r\n referrer: \"\",\r\n userAgent: \"\",\r\n screenSize: \"\",\r\n timezone: \"\",\r\n sessionId,\r\n };\r\n }\r\n\r\n return {\r\n pageUrl: window.location.href,\r\n referrer: document.referrer,\r\n userAgent: navigator.userAgent,\r\n screenSize: `${window.screen.width}x${window.screen.height}`,\r\n timezone: Intl.DateTimeFormat().resolvedOptions().timeZone,\r\n sessionId,\r\n };\r\n}\r\n","import { useState, useEffect, useRef, useCallback } from \"react\";\r\nimport type { ChatMessage } from \"./types\";\r\n\r\n/* Transport mode for reply delivery /\r\nexport type TransportMode = \"sse\" \| \"polling\" \| \"disconnected\";\r\n\r\n/* Options for useReplyTransport /\r\nexport interface ReplyTransportOptions {\r\n /* URL for SSE endpoint (optional — enables SSE transport when provided) /\r\n sseUrl?: string;\r\n /* URL for polling replies (optional — used as fallback or primary when no sseUrl) /\r\n repliesUrl?: string;\r\n /* Session identifier for the chat session /\r\n sessionId: string;\r\n /* Whether the transport should be active (connected/polling) /\r\n isActive: boolean;\r\n /* Polling interval in milliseconds. Default: 4000 (4 seconds). /\r\n pollInterval?: number;\r\n}\r\n\r\n/* Return value from useReplyTransport /\r\nexport interface ReplyTransportState {\r\n /* Accumulated replies from the transport /\r\n replies: ChatMessage[];\r\n /* Current transport mode /\r\n transport: TransportMode;\r\n}\r\n\r\n/* Shape of the replies endpoint response /\r\ninterface RepliesApiResponse {\r\n replies: Array<{\r\n id: string;\r\n text: string;\r\n sender: string;\r\n timestamp: string;\r\n threadTs: string;\r\n }>;\r\n lastChecked: string;\r\n}\r\n\r\n/* Default polling interval in milliseconds /\r\nconst DEFAULT_POLL_INTERVAL = 4000;\r\n\r\n/\r\n Internal hook that manages reply delivery via SSE or polling fallback.\r\n \r\n When `sseUrl` is provided and `isActive` is true, connects via EventSource\r\n * for real-time reply delivery. If the EventSource connection fails, automatically\r\n * falls back to polling via `repliesUrl`.\r\n \r\n When only `repliesUrl` is provided (no `sseUrl`), uses polling directly,\r\n * preserving full backward compatibility with existing setups.\r\n \r\n @example\r\n * ```ts\r\n * const { replies, transport } = useReplyTransport({\r\n * sseUrl: '/api/support/sse',\r\n * repliesUrl: '/api/support/replies',\r\n * sessionId: 'user-123',\r\n * isActive: true,\r\n * });\r\n * ```\r\n /\r\nexport function useReplyTransport({\r\n sseUrl,\r\n repliesUrl,\r\n sessionId,\r\n isActive,\r\n pollInterval = DEFAULT_POLL_INTERVAL,\r\n}: ReplyTransportOptions): ReplyTransportState {\r\n const [replies, setReplies] = useState<ChatMessage[]>([]);\r\n const [transport, setTransport] = useState<TransportMode>(\"disconnected\");\r\n\r\n // Track known reply IDs for deduplication across transports\r\n const knownReplyIdsRef = useRef<Set<string>>(new Set());\r\n // Track the latest reply timestamp for incremental polling (since parameter)\r\n const lastReplyTimestampRef = useRef<string \| null>(null);\r\n // Track whether we've fallen back from SSE to polling\r\n const sseFailedRef = useRef(false);\r\n // Track the EventSource instance for cleanup\r\n const eventSourceRef = useRef<EventSource \| null>(null);\r\n // Track the polling interval for cleanup\r\n const pollIntervalRef = useRef<ReturnType<typeof setInterval> \| null>(null);\r\n // Track if we need a catch-up fetch after SSE reconnect\r\n const needsCatchUpRef = useRef(false);\r\n\r\n /\r\n Add new replies, deduplicating by ID.\r\n /\r\n const addReplies = useCallback(\r\n (\r\n newReplies: Array<{\r\n id: string;\r\n text: string;\r\n sender?: string;\r\n timestamp: string;\r\n }>,\r\n ) => {\r\n const deduplicated = newReplies.filter(\r\n (r) => !knownReplyIdsRef.current.has(r.id),\r\n );\r\n\r\n if (deduplicated.length === 0) return;\r\n\r\n for (const r of deduplicated) {\r\n knownReplyIdsRef.current.add(r.id);\r\n }\r\n\r\n // Update the since cursor to the latest reply timestamp\r\n const latestTimestamp = deduplicated.reduce((latest, r) => {\r\n return r.timestamp > latest ? r.timestamp : latest;\r\n }, lastReplyTimestampRef.current ?? \"\");\r\n lastReplyTimestampRef.current = latestTimestamp;\r\n\r\n const replyMessages: ChatMessage[] = deduplicated.map((r) => ({\r\n id: r.id,\r\n text: r.text,\r\n sender: \"received\" as const,\r\n timestamp: new Date(r.timestamp).getTime(),\r\n }));\r\n\r\n setReplies((prev) => [...prev, ...replyMessages]);\r\n },\r\n [],\r\n );\r\n\r\n /\r\n Fetch replies via polling endpoint (used for polling mode and catch-up).\r\n /\r\n const fetchReplies = useCallback(async () => {\r\n if (!repliesUrl) return;\r\n\r\n try {\r\n const params = new URLSearchParams({ sessionId });\r\n if (lastReplyTimestampRef.current) {\r\n params.set(\"since\", lastReplyTimestampRef.current);\r\n }\r\n\r\n const response = await fetch(`${repliesUrl}?${params.toString()}`);\r\n if (!response.ok) return;\r\n\r\n const data: RepliesApiResponse = await response.json();\r\n if (data.replies.length === 0) return;\r\n\r\n addReplies(data.replies);\r\n } catch {\r\n // Silently ignore polling errors\r\n }\r\n }, [repliesUrl, sessionId, addReplies]);\r\n\r\n /\r\n Start polling for replies at POLL_INTERVAL.\r\n /\r\n const startPolling = useCallback(() => {\r\n if (!repliesUrl) return;\r\n\r\n // Clean up any existing polling interval\r\n if (pollIntervalRef.current !== null) {\r\n clearInterval(pollIntervalRef.current);\r\n }\r\n\r\n setTransport(\"polling\");\r\n\r\n // Fetch immediately, then set up interval\r\n void fetchReplies();\r\n pollIntervalRef.current = setInterval(\r\n () => void fetchReplies(),\r\n pollInterval,\r\n );\r\n }, [repliesUrl, fetchReplies]);\r\n\r\n /\r\n Stop polling.\r\n /\r\n const stopPolling = useCallback(() => {\r\n if (pollIntervalRef.current !== null) {\r\n clearInterval(pollIntervalRef.current);\r\n pollIntervalRef.current = null;\r\n }\r\n }, []);\r\n\r\n /\r\n Connect to SSE endpoint.\r\n /\r\n const connectSSE = useCallback(() => {\r\n if (!sseUrl \|\| sseFailedRef.current) return;\r\n\r\n // Close any existing EventSource\r\n if (eventSourceRef.current) {\r\n eventSourceRef.current.close();\r\n eventSourceRef.current = null;\r\n }\r\n\r\n const url = `${sseUrl}?sessionId=${encodeURIComponent(sessionId)}`;\r\n const es = new EventSource(url);\r\n eventSourceRef.current = es;\r\n\r\n es.addEventListener(\"reply\", (event: MessageEvent) => {\r\n try {\r\n const data = JSON.parse(event.data as string) as {\r\n reply: {\r\n id: string;\r\n text: string;\r\n sender: string;\r\n timestamp: string;\r\n };\r\n };\r\n addReplies([data.reply]);\r\n } catch {\r\n // Ignore malformed events\r\n }\r\n });\r\n\r\n es.addEventListener(\"heartbeat\", () => {\r\n // Heartbeat received — connection is alive, nothing to do\r\n });\r\n\r\n es.onopen = () => {\r\n setTransport(\"sse\");\r\n\r\n // If we just reconnected after a brief disconnect, do a catch-up fetch\r\n if (needsCatchUpRef.current) {\r\n needsCatchUpRef.current = false;\r\n void fetchReplies();\r\n }\r\n };\r\n\r\n es.onerror = () => {\r\n // EventSource auto-reconnects on errors. However, if the onerror fires,\r\n // it means the connection is having persistent issues. The EventSource\r\n // readyState will be CONNECTING (0) during reconnection attempts or\r\n // CLOSED (2) if the browser gave up.\r\n //\r\n // If readyState is CLOSED, the browser has stopped trying — fall back to polling.\r\n // If readyState is CONNECTING, it's still retrying. Mark that we need a catch-up\r\n // fetch on the next successful open.\r\n if (es.readyState === EventSource.CLOSED) {\r\n // Persistent failure — fall back to polling for the rest of this session\r\n sseFailedRef.current = true;\r\n es.close();\r\n eventSourceRef.current = null;\r\n startPolling();\r\n } else {\r\n // Reconnecting — mark for catch-up fetch\r\n needsCatchUpRef.current = true;\r\n }\r\n };\r\n }, [sseUrl, sessionId, addReplies, fetchReplies, startPolling]);\r\n\r\n /\r\n Disconnect SSE.\r\n /\r\n const disconnectSSE = useCallback(() => {\r\n if (eventSourceRef.current) {\r\n eventSourceRef.current.close();\r\n eventSourceRef.current = null;\r\n }\r\n }, []);\r\n\r\n // Main effect: manage transport lifecycle\r\n useEffect(() => {\r\n if (!isActive) {\r\n // Not active — disconnect everything\r\n disconnectSSE();\r\n stopPolling();\r\n setTransport(\"disconnected\");\r\n return;\r\n }\r\n\r\n // No URLs configured — nothing to do\r\n if (!sseUrl && !repliesUrl) {\r\n setTransport(\"disconnected\");\r\n return;\r\n }\r\n\r\n // SSE available and hasn't failed — connect via SSE\r\n if (sseUrl && !sseFailedRef.current) {\r\n connectSSE();\r\n } else if (repliesUrl) {\r\n // No SSE (or SSE failed) — use polling\r\n startPolling();\r\n }\r\n\r\n return () => {\r\n disconnectSSE();\r\n stopPolling();\r\n };\r\n }, [\r\n isActive,\r\n sseUrl,\r\n repliesUrl,\r\n connectSSE,\r\n disconnectSSE,\r\n startPolling,\r\n stopPolling,\r\n ]);\r\n\r\n // Reset SSE failure flag when sseUrl changes (new URL = fresh attempt)\r\n useEffect(() => {\r\n sseFailedRef.current = false;\r\n }, [sseUrl]);\r\n\r\n return { replies, transport };\r\n}\r\n","import { useState, useCallback, useEffect, useRef } from \"react\";\r\nimport type { ChatMessage, ChatUser } from \"./types\";\r\nimport { collectAnonymousContext, getSessionId } from \"./context\";\r\nimport { useReplyTransport } from \"./useReplyTransport\";\r\nimport type { TransportMode } from \"./useReplyTransport\";\r\n\r\n/* Options for initializing the chat engine /\r\nexport interface ChatEngineOptions {\r\n /* URL of the support chat API endpoint /\r\n apiUrl: string;\r\n /* Authenticated user info (optional) /\r\n user?: ChatUser;\r\n /* URL to poll for team replies. When set, polling starts while chat is active. /\r\n repliesUrl?: string;\r\n /* URL for SSE endpoint (optional — enables real-time delivery when provided). /\r\n sseUrl?: string;\r\n /* Whether the chat panel is currently visible (controls polling lifecycle). Defaults to true. /\r\n isOpen?: boolean;\r\n /* Polling interval in milliseconds. Default: 4000 (4 seconds). /\r\n pollInterval?: number;\r\n}\r\n\r\n/* Return value from useChatEngine /\r\nexport interface ChatEngineState {\r\n /* All chat messages /\r\n messages: ChatMessage[];\r\n /* Current input value /\r\n input: string;\r\n /* Update the input value /\r\n setInput: (value: string) => void;\r\n /* Whether a message is currently being sent /\r\n sending: boolean;\r\n /* Send the current input as a message /\r\n sendMessage: () => Promise<void>;\r\n /* Handle keydown on the input (Enter to send) /\r\n handleKeyDown: (e: React.KeyboardEvent) => void;\r\n /* Current transport mode /\r\n transport: TransportMode;\r\n}\r\n\r\n/\r\n Shared chat engine hook used by both ChatBubble and SupportChatModal.\r\n * Manages message state, input, API communication, and reply delivery\r\n * via useReplyTransport (SSE with polling fallback).\r\n /\r\nexport function useChatEngine({\r\n apiUrl,\r\n user,\r\n repliesUrl,\r\n sseUrl,\r\n isOpen = true,\r\n pollInterval,\r\n}: ChatEngineOptions): ChatEngineState {\r\n const [messages, setMessages] = useState<ChatMessage[]>([]);\r\n const [input, setInput] = useState(\"\");\r\n const [sending, setSending] = useState(false);\r\n\r\n // Derive sessionId the same way as before\r\n const sessionId = user?.id ?? getSessionId();\r\n\r\n // Use the transport layer for reply delivery\r\n const { replies, transport } = useReplyTransport({\r\n sseUrl,\r\n repliesUrl,\r\n sessionId,\r\n isActive: isOpen,\r\n pollInterval,\r\n });\r\n\r\n // Track the last count of replies we've processed to detect new ones\r\n const processedReplyCountRef = useRef(0);\r\n\r\n // When new replies arrive from the transport, append them to messages\r\n useEffect(() => {\r\n if (replies.length > processedReplyCountRef.current) {\r\n const newReplies = replies.slice(processedReplyCountRef.current);\r\n processedReplyCountRef.current = replies.length;\r\n setMessages((prev) => [...prev, ...newReplies]);\r\n }\r\n }, [replies]);\r\n\r\n const sendMessage = useCallback(async () => {\r\n const text = input.trim();\r\n if (!text \|\| sending) return;\r\n\r\n const msg: ChatMessage = {\r\n id: `msg-${Date.now()}`,\r\n text,\r\n sender: \"user\",\r\n timestamp: Date.now(),\r\n };\r\n\r\n setMessages((prev) => [...prev, msg]);\r\n setInput(\"\");\r\n setSending(true);\r\n\r\n try {\r\n const context = collectAnonymousContext();\r\n const response = await fetch(apiUrl, {\r\n method: \"POST\",\r\n headers: { \"Content-Type\": \"application/json\" },\r\n body: JSON.stringify({\r\n message: text,\r\n user: user ?? undefined,\r\n sessionId,\r\n context,\r\n }),\r\n });\r\n\r\n if (!response.ok) {\r\n setMessages((prev) => [\r\n ...prev,\r\n {\r\n id: `err-${Date.now()}`,\r\n text: \"Failed to send message. Please try again.\",\r\n sender: \"system\",\r\n timestamp: Date.now(),\r\n },\r\n ]);\r\n }\r\n } catch {\r\n setMessages((prev) => [\r\n ...prev,\r\n {\r\n id: `err-${Date.now()}`,\r\n text: \"Connection error. Please try again.\",\r\n sender: \"system\",\r\n timestamp: Date.now(),\r\n },\r\n ]);\r\n } finally {\r\n setSending(false);\r\n }\r\n }, [input, sending, apiUrl, user, sessionId]);\r\n\r\n const handleKeyDown = useCallback(\r\n (e: React.KeyboardEvent) => {\r\n if (e.key === \"Enter\" && !e.shiftKey) {\r\n e.preventDefault();\r\n void sendMessage();\r\n }\r\n },\r\n [sendMessage],\r\n );\r\n\r\n return { messages, input, setInput, sending, sendMessage, handleKeyDown, transport };\r\n}\r\n","import { useState, useEffect } from \"react\";\r\n\r\nexport type ColorScheme = \"light\" \| \"dark\";\r\n\r\n/\r\n Detects the user's system color scheme preference via `prefers-color-scheme`.\r\n * Returns \"dark\" or \"light\". Updates reactively if the user changes their system setting.\r\n /\r\nexport function useColorScheme(): ColorScheme {\r\n const [scheme, setScheme] = useState<ColorScheme>(() => {\r\n if (typeof window === \"undefined\") return \"light\";\r\n return window.matchMedia(\"(prefers-color-scheme: dark)\").matches\r\n ? \"dark\"\r\n : \"light\";\r\n });\r\n\r\n useEffect(() => {\r\n if (typeof window === \"undefined\") return;\r\n const mq = window.matchMedia(\"(prefers-color-scheme: dark)\");\r\n const handler = (e: MediaQueryListEvent) => {\r\n setScheme(e.matches ? \"dark\" : \"light\");\r\n };\r\n mq.addEventListener(\"change\", handler);\r\n return () => mq.removeEventListener(\"change\", handler);\r\n }, []);\r\n\r\n return scheme;\r\n}\r\n\r\n/* Resolved color tokens for light and dark modes. /\r\nexport interface ThemeTokens {\r\n panelBg: string;\r\n panelBorder: string;\r\n inputBg: string;\r\n inputBorder: string;\r\n inputText: string;\r\n inputPlaceholder: string;\r\n receivedBg: string;\r\n receivedText: string;\r\n emptyText: string;\r\n inputAreaBorder: string;\r\n}\r\n\r\nconst lightTokens: ThemeTokens = {\r\n panelBg: \"#ffffff\",\r\n panelBorder: \"#e5e7eb\",\r\n inputBg: \"#ffffff\",\r\n inputBorder: \"#d1d5db\",\r\n inputText: \"#1f2937\",\r\n inputPlaceholder: \"#9ca3af\",\r\n receivedBg: \"#f3f4f6\",\r\n receivedText: \"#1f2937\",\r\n emptyText: \"#9ca3af\",\r\n inputAreaBorder: \"#e5e7eb\",\r\n};\r\n\r\nconst darkTokens: ThemeTokens = {\r\n panelBg: \"#1f2937\",\r\n panelBorder: \"#374151\",\r\n inputBg: \"#111827\",\r\n inputBorder: \"#4b5563\",\r\n inputText: \"#f9fafb\",\r\n inputPlaceholder: \"#9ca3af\",\r\n receivedBg: \"#374151\",\r\n receivedText: \"#f3f4f6\",\r\n emptyText: \"#6b7280\",\r\n inputAreaBorder: \"#374151\",\r\n};\r\n\r\nexport function getThemeTokens(scheme: ColorScheme): ThemeTokens {\r\n return scheme === \"dark\" ? darkTokens : lightTokens;\r\n}\r\n","import { useState, useCallback, useRef, useEffect, useMemo } from \"react\";\r\nimport type { ChatBubbleProps } from \"./types\";\r\nimport { useChatEngine } from \"./useChatEngine\";\r\nimport { useColorScheme, getThemeTokens } from \"./useColorScheme\";\r\n\r\n/\r\n Inject a <style> tag for keyframe animations.\r\n * Called once on first mount. Uses a data-attribute to avoid duplicates.\r\n /\r\nfunction injectKeyframes(): void {\r\n if (typeof document === \"undefined\") return;\r\n if (document.querySelector(\"[data-support-chat-keyframes]\")) return;\r\n\r\n const style = document.createElement(\"style\");\r\n style.setAttribute(\"data-support-chat-keyframes\", \"\");\r\n style.textContent = `\r\n @keyframes sc-slide-in {\r\n from { opacity: 0; transform: translateY(12px) scale(0.96); }\r\n to { opacity: 1; transform: translateY(0) scale(1); }\r\n }\r\n @keyframes sc-slide-out {\r\n from { opacity: 1; transform: translateY(0) scale(1); }\r\n to { opacity: 0; transform: translateY(12px) scale(0.96); }\r\n }\r\n @keyframes sc-badge-scale-in {\r\n from { transform: scale(0); }\r\n to { transform: scale(1); }\r\n }\r\n `;\r\n document.head.appendChild(style);\r\n}\r\n\r\n/\r\n ChatBubble -- floating support chat widget.\r\n \r\n Renders a circular button that opens an inline chat panel.\r\n * Messages are sent via POST to the configured `apiUrl`.\r\n \r\n @example\r\n * ```tsx\r\n * <ChatBubble apiUrl=\"/api/support\" />\r\n * ```\r\n /\r\nexport function ChatBubble({\r\n apiUrl,\r\n position = \"bottom-right\",\r\n color = \"#2563eb\",\r\n title = \"Support\",\r\n placeholder = \"Type a message...\",\r\n show = true,\r\n user,\r\n repliesUrl,\r\n sseUrl,\r\n pollInterval,\r\n isOpen: isOpenProp,\r\n onOpenChange,\r\n badgeColor = \"#eab308\",\r\n unreadCount = 0,\r\n}: ChatBubbleProps) {\r\n // Determine if we're in controlled mode\r\n const isControlled = isOpenProp !== undefined;\r\n\r\n // Internal state for uncontrolled mode\r\n const [isOpenInternal, setIsOpenInternal] = useState(false);\r\n\r\n // Resolved open state: controlled prop takes precedence\r\n const isOpen = isControlled ? isOpenProp : isOpenInternal;\r\n\r\n // Unified state setter that handles both modes\r\n const setIsOpen = useCallback(\r\n (valueOrUpdater: boolean \| ((prev: boolean) => boolean)) => {\r\n const newValue =\r\n typeof valueOrUpdater === \"function\"\r\n ? valueOrUpdater(isOpen)\r\n : valueOrUpdater;\r\n\r\n if (isControlled) {\r\n // In controlled mode, only notify the parent -- don't set internal state\r\n onOpenChange?.(newValue);\r\n } else {\r\n // In uncontrolled mode, update internal state and notify if callback provided\r\n setIsOpenInternal(newValue);\r\n onOpenChange?.(newValue);\r\n }\r\n },\r\n [isControlled, isOpen, onOpenChange],\r\n );\r\n\r\n // Detect system color scheme\r\n const colorScheme = useColorScheme();\r\n const theme = useMemo(() => getThemeTokens(colorScheme), [colorScheme]);\r\n\r\n // Use shared chat engine for message logic\r\n const { messages, input, setInput, sending, sendMessage, handleKeyDown } =\r\n useChatEngine({ apiUrl, user, repliesUrl, sseUrl, isOpen, pollInterval });\r\n\r\n // Animation state: \"open\" \| \"closing\" \| \"closed\"\r\n const [panelState, setPanelState] = useState<\"open\" \| \"closing\" \| \"closed\">(\r\n \"closed\",\r\n );\r\n\r\n const panelRef = useRef<HTMLDivElement>(null);\r\n const messagesEndRef = useRef<HTMLDivElement>(null);\r\n const inputRef = useRef<HTMLInputElement>(null);\r\n\r\n // Inject keyframe animations on first render\r\n useEffect(() => {\r\n injectKeyframes();\r\n }, []);\r\n\r\n // Sync isOpen -> panelState\r\n useEffect(() => {\r\n if (isOpen) {\r\n setPanelState(\"open\");\r\n } else if (panelState === \"open\") {\r\n // Start closing animation\r\n setPanelState(\"closing\");\r\n }\r\n }, [isOpen]);\r\n\r\n // When closing animation ends, set to fully closed\r\n const handleAnimationEnd = useCallback(() => {\r\n if (panelState === \"closing\") {\r\n setPanelState(\"closed\");\r\n }\r\n }, [panelState]);\r\n\r\n // Focus input when panel opens\r\n useEffect(() => {\r\n if (panelState === \"open\" && inputRef.current) {\r\n inputRef.current.focus();\r\n }\r\n }, [panelState]);\r\n\r\n // Auto-scroll to latest message\r\n useEffect(() => {\r\n messagesEndRef.current?.scrollIntoView({ behavior: \"smooth\" });\r\n }, [messages]);\r\n\r\n // Focus trap: keep Tab cycling inside the dialog when open\r\n useEffect(() => {\r\n if (panelState !== \"open\" \|\| !panelRef.current) return;\r\n\r\n const panel = panelRef.current;\r\n\r\n const handleTrapKeyDown = (e: KeyboardEvent) => {\r\n if (e.key === \"Escape\") {\r\n setIsOpen(false);\r\n return;\r\n }\r\n\r\n if (e.key !== \"Tab\") return;\r\n\r\n const focusable = panel.querySelectorAll<HTMLElement>(\r\n 'button:not([disabled]), [href], input:not([disabled]), select:not([disabled]), textarea:not([disabled]), [tabindex]:not([tabindex=\"-1\"])',\r\n );\r\n if (focusable.length === 0) return;\r\n\r\n const first = focusable[0]!;\r\n const last = focusable[focusable.length - 1]!;\r\n\r\n if (e.shiftKey) {\r\n if (document.activeElement === first) {\r\n e.preventDefault();\r\n last.focus();\r\n }\r\n } else {\r\n if (document.activeElement === last) {\r\n e.preventDefault();\r\n first.focus();\r\n }\r\n }\r\n };\r\n\r\n document.addEventListener(\"keydown\", handleTrapKeyDown);\r\n return () => document.removeEventListener(\"keydown\", handleTrapKeyDown);\r\n }, [panelState, setIsOpen]);\r\n\r\n const toggle = useCallback(() => setIsOpen((o) => !o), [setIsOpen]);\r\n\r\n // Position styles for the bubble button\r\n const positionStyles: React.CSSProperties = {\r\n position: \"fixed\",\r\n zIndex: 99999,\r\n ...(position.includes(\"bottom\") ? { bottom: \"20px\" } : { top: \"20px\" }),\r\n ...(position.includes(\"right\") ? { right: \"20px\" } : { left: \"20px\" }),\r\n };\r\n\r\n // Panel position & responsive sizing\r\n // On mobile (<480px viewport), expand to near-full screen\r\n const panelPositionStyles: React.CSSProperties = {\r\n position: \"fixed\",\r\n zIndex: 99999,\r\n width: \"380px\",\r\n maxWidth: \"calc(100vw - 40px)\",\r\n height: \"500px\",\r\n maxHeight: \"calc(100vh - 120px)\",\r\n ...(position.includes(\"bottom\") ? { bottom: \"80px\" } : { top: \"80px\" }),\r\n ...(position.includes(\"right\") ? { right: \"20px\" } : { left: \"20px\" }),\r\n };\r\n\r\n // Check if panel is visible (open or animating out)\r\n const showPanel = panelState === \"open\" \|\| panelState === \"closing\";\r\n\r\n return (\r\n <>\r\n {/ Responsive overrides injected as inline <style> /}\r\n {showPanel && (\r\n <style>{`\r\n @media (max-width: 479px) {\r\n [data-support-chat-panel] {\r\n width: calc(100vw - 16px) !important;\r\n height: calc(100vh - 100px) !important;\r\n max-width: none !important;\r\n max-height: none !important;\r\n left: 8px !important;\r\n right: 8px !important;\r\n bottom: 72px !important;\r\n border-radius: 12px !important;\r\n }\r\n }\r\n `}</style>\r\n )}\r\n\r\n {/ Floating bubble button /}\r\n {show && (\r\n <button\r\n onClick={toggle}\r\n aria-label={isOpen ? \"Close support chat\" : \"Open support chat\"}\r\n aria-expanded={isOpen}\r\n aria-haspopup=\"dialog\"\r\n style={{\r\n ...positionStyles,\r\n width: \"56px\",\r\n height: \"56px\",\r\n borderRadius: \"50%\",\r\n backgroundColor: color,\r\n border: \"none\",\r\n cursor: \"pointer\",\r\n display: \"flex\",\r\n alignItems: \"center\",\r\n justifyContent: \"center\",\r\n boxShadow: \"0 4px 12px rgba(0,0,0,0.15)\",\r\n transition: \"transform 0.2s ease, box-shadow 0.2s ease\",\r\n overflow: \"visible\",\r\n }}\r\n onMouseEnter={(e) => {\r\n e.currentTarget.style.transform = \"scale(1.1)\";\r\n e.currentTarget.style.boxShadow = \"0 6px 20px rgba(0,0,0,0.2)\";\r\n }}\r\n onMouseLeave={(e) => {\r\n e.currentTarget.style.transform = \"scale(1)\";\r\n e.currentTarget.style.boxShadow = \"0 4px 12px rgba(0,0,0,0.15)\";\r\n }}\r\n >\r\n <svg\r\n width=\"24\"\r\n height=\"24\"\r\n viewBox=\"0 0 24 24\"\r\n fill=\"none\"\r\n stroke=\"white\"\r\n strokeWidth=\"2\"\r\n strokeLinecap=\"round\"\r\n strokeLinejoin=\"round\"\r\n aria-hidden=\"true\"\r\n >\r\n {isOpen ? (\r\n <path d=\"M18 6L6 18M6 6l12 12\" />\r\n ) : (\r\n <path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\" />\r\n )}\r\n </svg>\r\n {/ Unread badge /}\r\n {!isOpen && unreadCount > 0 && (\r\n <span\r\n data-testid=\"unread-badge\"\r\n aria-label={`${unreadCount > 9 ? \"9+\" : unreadCount} unread messages`}\r\n style={{\r\n position: \"absolute\",\r\n top: \"-4px\",\r\n right: \"-4px\",\r\n minWidth: \"20px\",\r\n height: \"20px\",\r\n borderRadius: \"10px\",\r\n backgroundColor: badgeColor,\r\n color: \"#fff\",\r\n fontSize: \"11px\",\r\n fontWeight: 700,\r\n display: \"flex\",\r\n alignItems: \"center\",\r\n justifyContent: \"center\",\r\n padding: \"0 5px\",\r\n lineHeight: 1,\r\n boxShadow: \"0 2px 4px rgba(0,0,0,0.2)\",\r\n animation: \"sc-badge-scale-in 0.2s ease-out forwards\",\r\n }}\r\n >\r\n {unreadCount > 9 ? \"9+\" : unreadCount}\r\n </span>\r\n )}\r\n </button>\r\n )}\r\n\r\n {/ Chat panel /}\r\n {showPanel && (\r\n <div\r\n ref={panelRef}\r\n role=\"dialog\"\r\n aria-label=\"Support chat\"\r\n aria-modal=\"true\"\r\n data-support-chat-panel=\"\"\r\n onAnimationEnd={handleAnimationEnd}\r\n style={{\r\n ...panelPositionStyles,\r\n display: \"flex\",\r\n flexDirection: \"column\",\r\n borderRadius: \"12px\",\r\n overflow: \"hidden\",\r\n boxShadow: \"0 8px 30px rgba(0,0,0,0.12)\",\r\n fontFamily:\r\n '-apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, sans-serif',\r\n fontSize: \"14px\",\r\n backgroundColor: theme.panelBg,\r\n border: `1px solid ${theme.panelBorder}`,\r\n animation:\r\n panelState === \"open\"\r\n ? \"sc-slide-in 0.25s ease-out forwards\"\r\n : \"sc-slide-out 0.2s ease-in forwards\",\r\n }}\r\n >\r\n {/ Header /}\r\n <div\r\n style={{\r\n backgroundColor: color,\r\n color: \"#fff\",\r\n padding: \"16px\",\r\n display: \"flex\",\r\n alignItems: \"center\",\r\n justifyContent: \"space-between\",\r\n flexShrink: 0,\r\n }}\r\n >\r\n <span style={{ fontWeight: 600, fontSize: \"16px\" }}>{title}</span>\r\n <button\r\n onClick={() => setIsOpen(false)}\r\n aria-label=\"Close chat\"\r\n style={{\r\n background: \"none\",\r\n border: \"none\",\r\n color: \"#fff\",\r\n cursor: \"pointer\",\r\n padding: \"4px\",\r\n lineHeight: 1,\r\n fontSize: \"18px\",\r\n }}\r\n >\r\n ✕\r\n </button>\r\n </div>\r\n\r\n {/ Messages /}\r\n <div\r\n role=\"log\"\r\n aria-live=\"polite\"\r\n aria-label=\"Chat messages\"\r\n style={{\r\n flex: 1,\r\n overflowY: \"auto\",\r\n padding: \"16px\",\r\n display: \"flex\",\r\n flexDirection: \"column\",\r\n gap: \"8px\",\r\n }}\r\n >\r\n {messages.length === 0 && (\r\n <div\r\n style={{\r\n color: theme.emptyText,\r\n textAlign: \"center\",\r\n marginTop: \"40px\",\r\n }}\r\n >\r\n Send us a message and we will get back to you!\r\n </div>\r\n )}\r\n {messages.map((msg) => (\r\n <div\r\n key={msg.id}\r\n data-sender={msg.sender}\r\n style={{\r\n alignSelf:\r\n msg.sender === \"user\" ? \"flex-end\" : \"flex-start\",\r\n maxWidth: \"80%\",\r\n padding: \"10px 14px\",\r\n borderRadius:\r\n msg.sender === \"user\"\r\n ? \"16px 16px 4px 16px\"\r\n : \"16px 16px 16px 4px\",\r\n backgroundColor:\r\n msg.sender === \"user\" ? color : theme.receivedBg,\r\n color: msg.sender === \"user\" ? \"#fff\" : theme.receivedText,\r\n wordBreak: \"break-word\",\r\n }}\r\n >\r\n {msg.text}\r\n </div>\r\n ))}\r\n <div ref={messagesEndRef} />\r\n </div>\r\n\r\n {/ Input /}\r\n <div\r\n style={{\r\n borderTop: `1px solid ${theme.inputAreaBorder}`,\r\n padding: \"12px\",\r\n display: \"flex\",\r\n gap: \"8px\",\r\n flexShrink: 0,\r\n }}\r\n >\r\n <input\r\n ref={inputRef}\r\n type=\"text\"\r\n value={input}\r\n onChange={(e) => setInput(e.target.value)}\r\n onKeyDown={handleKeyDown}\r\n placeholder={placeholder}\r\n aria-label=\"Type your message\"\r\n style={{\r\n flex: 1,\r\n border: `1px solid ${theme.inputBorder}`,\r\n borderRadius: \"8px\",\r\n padding: \"10px 12px\",\r\n fontSize: \"14px\",\r\n outline: \"none\",\r\n fontFamily: \"inherit\",\r\n backgroundColor: theme.inputBg,\r\n color: theme.inputText,\r\n }}\r\n />\r\n <button\r\n onClick={() => void sendMessage()}\r\n disabled={sending \|\| !input.trim()}\r\n aria-label=\"Send message\"\r\n style={{\r\n backgroundColor: color,\r\n color: \"#fff\",\r\n border: \"none\",\r\n borderRadius: \"8px\",\r\n padding: \"10px 16px\",\r\n cursor:\r\n sending \|\| !input.trim() ? \"not-allowed\" : \"pointer\",\r\n opacity: sending \|\| !input.trim() ? 0.5 : 1,\r\n fontWeight: 600,\r\n fontSize: \"14px\",\r\n fontFamily: \"inherit\",\r\n transition: \"opacity 0.2s ease\",\r\n }}\r\n >\r\n Send\r\n </button>\r\n </div>\r\n </div>\r\n )}\r\n </>\r\n );\r\n}\r\n","import { useRef, useEffect, useCallback, useMemo } from \"react\";\r\nimport type { SupportChatModalProps } from \"./types\";\r\nimport { useChatEngine } from \"./useChatEngine\";\r\nimport { useColorScheme, getThemeTokens } from \"./useColorScheme\";\r\n\r\n/\r\n Inject a <style> tag for modal keyframe animations.\r\n * Called once on first mount. Uses a data-attribute to avoid duplicates.\r\n /\r\nfunction injectModalKeyframes(): void {\r\n if (typeof document === \"undefined\") return;\r\n if (document.querySelector(\"[data-support-chat-modal-keyframes]\")) return;\r\n\r\n const style = document.createElement(\"style\");\r\n style.setAttribute(\"data-support-chat-modal-keyframes\", \"\");\r\n style.textContent = `\r\n @keyframes sc-modal-backdrop-in {\r\n from { opacity: 0; }\r\n to { opacity: 1; }\r\n }\r\n @keyframes sc-modal-backdrop-out {\r\n from { opacity: 1; }\r\n to { opacity: 0; }\r\n }\r\n @keyframes sc-modal-slide-in {\r\n from { opacity: 0; transform: translateY(20px) scale(0.96); }\r\n to { opacity: 1; transform: translateY(0) scale(1); }\r\n }\r\n @keyframes sc-modal-slide-out {\r\n from { opacity: 1; transform: translateY(0) scale(1); }\r\n to { opacity: 0; transform: translateY(20px) scale(0.96); }\r\n }\r\n `;\r\n document.head.appendChild(style);\r\n}\r\n\r\n/\r\n SupportChatModal -- modal-based support chat.\r\n \r\n Renders a centered modal dialog for support chat, designed to be\r\n * triggered from custom UI elements (e.g., \"Contact Us\" links).\r\n \r\n Desktop: centered modal, max-width ~500px, with backdrop overlay.\r\n * Mobile: full-screen modal.\r\n \r\n Use with the `useSupportChat()` hook:\r\n \r\n @example\r\n * ```tsx\r\n * import { SupportChatModal, useSupportChat } from 'support-chat';\r\n \r\n function App() {\r\n * const { open, close, isOpen } = useSupportChat();\r\n * return (\r\n * <>\r\n * <button onClick={open}>Contact Us</button>\r\n * <SupportChatModal\r\n * apiUrl=\"/api/support\"\r\n * isOpen={isOpen}\r\n * onClose={close}\r\n * />\r\n * </>\r\n * );\r\n * }\r\n * ```\r\n /\r\nexport function SupportChatModal({\r\n apiUrl,\r\n isOpen,\r\n onClose,\r\n color = \"#2563eb\",\r\n title = \"Contact Us\",\r\n placeholder = \"Type a message...\",\r\n user,\r\n repliesUrl,\r\n sseUrl,\r\n pollInterval,\r\n}: SupportChatModalProps) {\r\n const { messages, input, setInput, sending, sendMessage, handleKeyDown } =\r\n useChatEngine({ apiUrl, user, repliesUrl, sseUrl, isOpen, pollInterval });\r\n\r\n const colorScheme = useColorScheme();\r\n const theme = useMemo(() => getThemeTokens(colorScheme), [colorScheme]);\r\n\r\n const modalRef = useRef<HTMLDivElement>(null);\r\n const inputRef = useRef<HTMLInputElement>(null);\r\n const messagesEndRef = useRef<HTMLDivElement>(null);\r\n const closingRef = useRef(false);\r\n const backdropRef = useRef<HTMLDivElement>(null);\r\n\r\n // Inject modal keyframes on first render\r\n useEffect(() => {\r\n injectModalKeyframes();\r\n }, []);\r\n\r\n // Focus input when modal opens\r\n useEffect(() => {\r\n if (isOpen && inputRef.current) {\r\n // Small delay to let the modal render before focusing\r\n const timer = setTimeout(() => inputRef.current?.focus(), 50);\r\n return () => clearTimeout(timer);\r\n }\r\n }, [isOpen]);\r\n\r\n // Auto-scroll to latest message\r\n useEffect(() => {\r\n messagesEndRef.current?.scrollIntoView({ behavior: \"smooth\" });\r\n }, [messages]);\r\n\r\n // Prevent body scroll when modal is open\r\n useEffect(() => {\r\n if (isOpen) {\r\n const prev = document.body.style.overflow;\r\n document.body.style.overflow = \"hidden\";\r\n return () => {\r\n document.body.style.overflow = prev;\r\n };\r\n }\r\n }, [isOpen]);\r\n\r\n // Focus trap and Escape key handling\r\n useEffect(() => {\r\n if (!isOpen \|\| !modalRef.current) return;\r\n\r\n const modal = modalRef.current;\r\n\r\n const handleTrapKeyDown = (e: KeyboardEvent) => {\r\n if (e.key === \"Escape\") {\r\n onClose();\r\n return;\r\n }\r\n\r\n if (e.key !== \"Tab\") return;\r\n\r\n const focusable = modal.querySelectorAll<HTMLElement>(\r\n 'button:not([disabled]), [href], input:not([disabled]), select:not([disabled]), textarea:not([disabled]), [tabindex]:not([tabindex=\"-1\"])',\r\n );\r\n if (focusable.length === 0) return;\r\n\r\n const first = focusable[0]!;\r\n const last = focusable[focusable.length - 1]!;\r\n\r\n if (e.shiftKey) {\r\n if (document.activeElement === first) {\r\n e.preventDefault();\r\n last.focus();\r\n }\r\n } else {\r\n if (document.activeElement === last) {\r\n e.preventDefault();\r\n first.focus();\r\n }\r\n }\r\n };\r\n\r\n document.addEventListener(\"keydown\", handleTrapKeyDown);\r\n return () => document.removeEventListener(\"keydown\", handleTrapKeyDown);\r\n }, [isOpen, onClose]);\r\n\r\n // Handle close with animation\r\n const handleClose = useCallback(() => {\r\n closingRef.current = true;\r\n onClose();\r\n }, [onClose]);\r\n\r\n // Handle backdrop click\r\n const handleBackdropClick = useCallback(\r\n (e: React.MouseEvent) => {\r\n if (e.target === e.currentTarget) {\r\n handleClose();\r\n }\r\n },\r\n [handleClose],\r\n );\r\n\r\n if (!isOpen) return null;\r\n\r\n return (\r\n <>\r\n {/ Responsive style for full-screen on mobile /}\r\n <style>{`\r\n @media (max-width: 479px) {\r\n [data-support-chat-modal] {\r\n width: 100vw !important;\r\n height: 100vh !important;\r\n max-width: none !important;\r\n max-height: none !important;\r\n border-radius: 0 !important;\r\n margin: 0 !important;\r\n }\r\n [data-support-chat-modal-backdrop] {\r\n align-items: stretch !important;\r\n justify-content: stretch !important;\r\n }\r\n }\r\n `}</style>\r\n\r\n {/ Backdrop overlay /}\r\n <div\r\n ref={backdropRef}\r\n data-support-chat-modal-backdrop=\"\"\r\n onClick={handleBackdropClick}\r\n style={{\r\n position: \"fixed\",\r\n inset: 0,\r\n zIndex: 100000,\r\n backgroundColor: \"rgba(0, 0, 0, 0.5)\",\r\n display: \"flex\",\r\n alignItems: \"center\",\r\n justifyContent: \"center\",\r\n fontFamily:\r\n '-apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, sans-serif',\r\n fontSize: \"14px\",\r\n animation: \"sc-modal-backdrop-in 0.2s ease-out forwards\",\r\n }}\r\n >\r\n {/ Modal dialog /}\r\n <div\r\n ref={modalRef}\r\n role=\"dialog\"\r\n aria-label=\"Support chat\"\r\n aria-modal=\"true\"\r\n data-support-chat-modal=\"\"\r\n style={{\r\n width: \"500px\",\r\n maxWidth: \"calc(100vw - 32px)\",\r\n height: \"600px\",\r\n maxHeight: \"calc(100vh - 64px)\",\r\n backgroundColor: theme.panelBg,\r\n borderRadius: \"16px\",\r\n overflow: \"hidden\",\r\n display: \"flex\",\r\n flexDirection: \"column\",\r\n boxShadow: \"0 20px 60px rgba(0, 0, 0, 0.2)\",\r\n animation: \"sc-modal-slide-in 0.3s ease-out forwards\",\r\n }}\r\n >\r\n {/ Header /}\r\n <div\r\n style={{\r\n backgroundColor: color,\r\n color: \"#fff\",\r\n padding: \"20px 24px\",\r\n display: \"flex\",\r\n alignItems: \"center\",\r\n justifyContent: \"space-between\",\r\n flexShrink: 0,\r\n }}\r\n >\r\n <span style={{ fontWeight: 600, fontSize: \"18px\" }}>{title}</span>\r\n <button\r\n onClick={handleClose}\r\n aria-label=\"Close chat\"\r\n style={{\r\n background: \"none\",\r\n border: \"none\",\r\n color: \"#fff\",\r\n cursor: \"pointer\",\r\n padding: \"4px\",\r\n lineHeight: 1,\r\n fontSize: \"20px\",\r\n }}\r\n >\r\n ✕\r\n </button>\r\n </div>\r\n\r\n {/ Messages /}\r\n <div\r\n role=\"log\"\r\n aria-live=\"polite\"\r\n aria-label=\"Chat messages\"\r\n style={{\r\n flex: 1,\r\n overflowY: \"auto\",\r\n padding: \"20px\",\r\n display: \"flex\",\r\n flexDirection: \"column\",\r\n gap: \"8px\",\r\n }}\r\n >\r\n {messages.length === 0 && (\r\n <div\r\n style={{\r\n color: theme.emptyText,\r\n textAlign: \"center\",\r\n marginTop: \"60px\",\r\n }}\r\n >\r\n Send us a message and we will get back to you!\r\n </div>\r\n )}\r\n {messages.map((msg) => (\r\n <div\r\n key={msg.id}\r\n data-sender={msg.sender}\r\n style={{\r\n alignSelf:\r\n msg.sender === \"user\" ? \"flex-end\" : \"flex-start\",\r\n maxWidth: \"80%\",\r\n padding: \"10px 14px\",\r\n borderRadius:\r\n msg.sender === \"user\"\r\n ? \"16px 16px 4px 16px\"\r\n : \"16px 16px 16px 4px\",\r\n backgroundColor:\r\n msg.sender === \"user\" ? color : theme.receivedBg,\r\n color: msg.sender === \"user\" ? \"#fff\" : theme.receivedText,\r\n wordBreak: \"break-word\",\r\n }}\r\n >\r\n {msg.text}\r\n </div>\r\n ))}\r\n <div ref={messagesEndRef} />\r\n </div>\r\n\r\n {/ Input /}\r\n <div\r\n style={{\r\n borderTop: `1px solid ${theme.inputAreaBorder}`,\r\n padding: \"16px 20px\",\r\n display: \"flex\",\r\n gap: \"8px\",\r\n flexShrink: 0,\r\n }}\r\n >\r\n <input\r\n ref={inputRef}\r\n type=\"text\"\r\n value={input}\r\n onChange={(e) => setInput(e.target.value)}\r\n onKeyDown={handleKeyDown}\r\n placeholder={placeholder}\r\n aria-label=\"Type your message\"\r\n style={{\r\n flex: 1,\r\n border: `1px solid ${theme.inputBorder}`,\r\n borderRadius: \"8px\",\r\n padding: \"12px 14px\",\r\n fontSize: \"14px\",\r\n outline: \"none\",\r\n fontFamily: \"inherit\",\r\n backgroundColor: theme.inputBg,\r\n color: theme.inputText,\r\n }}\r\n />\r\n <button\r\n onClick={() => void sendMessage()}\r\n disabled={sending \|\| !input.trim()}\r\n aria-label=\"Send message\"\r\n style={{\r\n backgroundColor: color,\r\n color: \"#fff\",\r\n border: \"none\",\r\n borderRadius: \"8px\",\r\n padding: \"12px 20px\",\r\n cursor:\r\n sending \|\| !input.trim() ? \"not-allowed\" : \"pointer\",\r\n opacity: sending \|\| !input.trim() ? 0.5 : 1,\r\n fontWeight: 600,\r\n fontSize: \"14px\",\r\n fontFamily: \"inherit\",\r\n transition: \"opacity 0.2s ease\",\r\n }}\r\n >\r\n Send\r\n </button>\r\n </div>\r\n </div>\r\n </div>\r\n </>\r\n );\r\n}\r\n","import { useState, useCallback } from \"react\";\r\nimport type { SupportChatState } from \"./types\";\r\n\r\n/\r\n Hook that returns controls for opening/closing the support chat.\r\n * Use with `<SupportChatModal />` for modal-triggered chat.\r\n \r\n @example\r\n * ```tsx\r\n * const { open, close, toggle, isOpen } = useSupportChat();\r\n * return <button onClick={open}>Contact Us</button>;\r\n * ```\r\n /\r\nexport function useSupportChat(): SupportChatState {\r\n const [isOpen, setIsOpen] = useState(false);\r\n\r\n const open = useCallback(() => setIsOpen(true), []);\r\n const close = useCallback(() => setIsOpen(false), []);\r\n const toggle = useCallback(() => setIsOpen((prev) => !prev), []);\r\n\r\n return { open, close, toggle, isOpen };\r\n}\r\n","import { useState, useCallback, useEffect, useRef } from \"react\";\r\nimport type { ChatMessage, ChatUser } from \"./types\";\r\nimport { getSessionId } from \"./context\";\r\nimport { useReplyTransport } from \"./useReplyTransport\";\r\nimport type { TransportMode } from \"./useReplyTransport\";\r\n\r\n/* Options for useUnreadCount /\r\nexport interface UnreadCountOptions {\r\n /* URL for SSE endpoint (optional — enables real-time delivery when provided). /\r\n sseUrl?: string;\r\n /* URL to poll for team replies (e.g., '/api/support/replies'). /\r\n repliesUrl?: string;\r\n /* Authenticated user info (optional — uses user.id as sessionId if provided). /\r\n user?: ChatUser;\r\n /* Whether the chat panel is currently open. When open, unread count resets to 0. /\r\n isOpen: boolean;\r\n}\r\n\r\n/* Return value from useUnreadCount /\r\nexport interface UnreadCountState {\r\n /* Number of unread replies received while the chat was closed /\r\n unreadCount: number;\r\n /* Convenience boolean: true when unreadCount > 0 /\r\n hasUnread: boolean;\r\n /* Pre-cached pending replies for instant display when chat opens /\r\n pendingReplies: ChatMessage[];\r\n /* Reset unreadCount to 0 and clear pendingReplies /\r\n markAsRead: () => void;\r\n /* Current transport mode /\r\n transport: TransportMode;\r\n}\r\n\r\n/\r\n Hook that tracks unread reply count when the chat is closed.\r\n \r\n Uses useReplyTransport internally to receive replies via SSE or polling.\r\n * The transport stays active even when the chat is closed so replies arrive\r\n * in real-time and the unread badge updates immediately.\r\n \r\n When the chat opens (isOpen becomes true), the unread count resets to 0.\r\n * The pendingReplies array provides pre-cached replies for instant display.\r\n \r\n @example\r\n * ```ts\r\n * const { unreadCount, hasUnread, pendingReplies, markAsRead } = useUnreadCount({\r\n * sseUrl: '/api/support/sse',\r\n * repliesUrl: '/api/support/replies',\r\n * isOpen: false,\r\n * });\r\n * ```\r\n */\r\nexport function useUnreadCount({\r\n sseUrl,\r\n repliesUrl,\r\n user,\r\n isOpen,\r\n}: UnreadCountOptions): UnreadCountState {\r\n const sessionId = user?.id ?? getSessionId();\r\n\r\n // Transport is ALWAYS active — we want to receive replies even when chat is closed\r\n const { replies, transport } = useReplyTransport({\r\n sseUrl,\r\n repliesUrl,\r\n sessionId,\r\n isActive: true,\r\n });\r\n\r\n const [unreadCount, setUnreadCount] = useState(0);\r\n const [pendingReplies, setPendingReplies] = useState<ChatMessage[]>([]);\r\n\r\n // Track how many replies we've already counted\r\n const countedReplyCountRef = useRef(0);\r\n // Track whether chat was open on the last render\r\n const wasOpenRef = useRef(isOpen);\r\n\r\n // When chat opens, reset unread count\r\n useEffect(() => {\r\n if (isOpen && !wasOpenRef.current) {\r\n // Chat just opened — reset unread\r\n setUnreadCount(0);\r\n setPendingReplies([]);\r\n }\r\n wasOpenRef.current = isOpen;\r\n }, [isOpen]);\r\n\r\n // Manual reset function\r\n const markAsRead = useCallback(() => {\r\n setUnreadCount(0);\r\n setPendingReplies([]);\r\n }, []);\r\n\r\n // When new replies arrive while chat is closed, increment unread count\r\n useEffect(() => {\r\n if (replies.length > countedReplyCountRef.current) {\r\n const newReplies = replies.slice(countedReplyCountRef.current);\r\n countedReplyCountRef.current = replies.length;\r\n\r\n if (!isOpen) {\r\n setUnreadCount((prev) => prev + newReplies.length);\r\n setPendingReplies((prev) => [...prev, ...newReplies]);\r\n }\r\n }\r\n }, [replies, isOpen]);\r\n\r\n return { unreadCount, hasUnread: unreadCount > 0, pendingReplies, markAsRead, transport };\r\n}\r\n"]}

package/dist/client/index.d.cts CHANGED Viewed

@@ -31,6 +31,10 @@ interface ChatBubbleProps {
     user?: ChatUser;
     /** URL to poll for team replies (e.g., '/api/support/replies'). Enables bidirectional chat. */
     repliesUrl?: string;
+    /** URL for SSE endpoint (optional — enables real-time delivery when provided). */
+    sseUrl?: string;
+    /** Polling interval in milliseconds. Default: 4000 (4 seconds). */
+    pollInterval?: number;
     /**
      * Controlled mode: when provided, overrides internal open/close state.
      * The chat panel is open when `isOpen` is true, closed when false.
@@ -98,6 +102,10 @@ interface SupportChatModalProps {
     user?: ChatUser;
     /** URL to poll for team replies (e.g., '/api/support/replies'). Enables bidirectional chat. */
     repliesUrl?: string;
+    /** URL for SSE endpoint (optional — enables real-time delivery when provided). */
+    sseUrl?: string;
+    /** Polling interval in milliseconds. Default: 4000 (4 seconds). */
+    pollInterval?: number;
 }
 /** Anonymous context collected automatically from the browser */
 interface AnonymousContext {
@@ -120,7 +128,7 @@ interface AnonymousContext {
  * <ChatBubble apiUrl="/api/support" />
  * ```
  */
-declare function ChatBubble({ apiUrl, position, color, title, placeholder, show, user, repliesUrl, isOpen: isOpenProp, onOpenChange, badgeColor, unreadCount, }: ChatBubbleProps): react_jsx_runtime.JSX.Element;
+declare function ChatBubble({ apiUrl, position, color, title, placeholder, show, user, repliesUrl, sseUrl, pollInterval, isOpen: isOpenProp, onOpenChange, badgeColor, unreadCount, }: ChatBubbleProps): react_jsx_runtime.JSX.Element;
 /**
  * SupportChatModal -- modal-based support chat.
@@ -152,7 +160,7 @@ declare function ChatBubble({ apiUrl, position, color, title, placeholder, show,
  * }
  * ```
  */
-declare function SupportChatModal({ apiUrl, isOpen, onClose, color, title, placeholder, user, repliesUrl, }: SupportChatModalProps): react_jsx_runtime.JSX.Element | null;
+declare function SupportChatModal({ apiUrl, isOpen, onClose, color, title, placeholder, user, repliesUrl, sseUrl, pollInterval, }: SupportChatModalProps): react_jsx_runtime.JSX.Element | null;
 /**
  * Hook that returns controls for opening/closing the support chat.
@@ -166,6 +174,50 @@ declare function SupportChatModal({ apiUrl, isOpen, onClose, color, title, place
  */
 declare function useSupportChat(): SupportChatState;
+/** Transport mode for reply delivery */
+type TransportMode = "sse" | "polling" | "disconnected";
+/** Options for useReplyTransport */
+interface ReplyTransportOptions {
+    /** URL for SSE endpoint (optional — enables SSE transport when provided) */
+    sseUrl?: string;
+    /** URL for polling replies (optional — used as fallback or primary when no sseUrl) */
+    repliesUrl?: string;
+    /** Session identifier for the chat session */
+    sessionId: string;
+    /** Whether the transport should be active (connected/polling) */
+    isActive: boolean;
+    /** Polling interval in milliseconds. Default: 4000 (4 seconds). */
+    pollInterval?: number;
+}
+/** Return value from useReplyTransport */
+interface ReplyTransportState {
+    /** Accumulated replies from the transport */
+    replies: ChatMessage[];
+    /** Current transport mode */
+    transport: TransportMode;
+}
+/**
+ * Internal hook that manages reply delivery via SSE or polling fallback.
+ *
+ * When `sseUrl` is provided and `isActive` is true, connects via EventSource
+ * for real-time reply delivery. If the EventSource connection fails, automatically
+ * falls back to polling via `repliesUrl`.
+ *
+ * When only `repliesUrl` is provided (no `sseUrl`), uses polling directly,
+ * preserving full backward compatibility with existing setups.
+ *
+ * @example
+ * ```ts
+ * const { replies, transport } = useReplyTransport({
+ *   sseUrl: '/api/support/sse',
+ *   repliesUrl: '/api/support/replies',
+ *   sessionId: 'user-123',
+ *   isActive: true,
+ * });
+ * ```
+ */
+declare function useReplyTransport({ sseUrl, repliesUrl, sessionId, isActive, pollInterval, }: ReplyTransportOptions): ReplyTransportState;
 /** Options for initializing the chat engine */
 interface ChatEngineOptions {
     /** URL of the support chat API endpoint */
@@ -174,8 +226,12 @@ interface ChatEngineOptions {
     user?: ChatUser;
     /** URL to poll for team replies. When set, polling starts while chat is active. */
     repliesUrl?: string;
+    /** URL for SSE endpoint (optional — enables real-time delivery when provided). */
+    sseUrl?: string;
     /** Whether the chat panel is currently visible (controls polling lifecycle). Defaults to true. */
     isOpen?: boolean;
+    /** Polling interval in milliseconds. Default: 4000 (4 seconds). */
+    pollInterval?: number;
 }
 /** Return value from useChatEngine */
 interface ChatEngineState {
@@ -191,56 +247,64 @@ interface ChatEngineState {
     sendMessage: () => Promise<void>;
     /** Handle keydown on the input (Enter to send) */
     handleKeyDown: (e: React.KeyboardEvent) => void;
+    /** Current transport mode */
+    transport: TransportMode;
 }
 /**
  * Shared chat engine hook used by both ChatBubble and SupportChatModal.
- * Manages message state, input, API communication, and reply polling.
+ * Manages message state, input, API communication, and reply delivery
+ * via useReplyTransport (SSE with polling fallback).
  */
-declare function useChatEngine({ apiUrl, user, repliesUrl, isOpen, }: ChatEngineOptions): ChatEngineState;
+declare function useChatEngine({ apiUrl, user, repliesUrl, sseUrl, isOpen, pollInterval, }: ChatEngineOptions): ChatEngineState;
-/** Options for the useUnreadCount hook */
+/** Options for useUnreadCount */
 interface UnreadCountOptions {
-    /** URL to poll for team replies (e.g., '/api/support/replies') */
-    repliesUrl: string;
-    /** Authenticated user info (optional). When provided, user.id is used as sessionId. */
+    /** URL for SSE endpoint (optional — enables real-time delivery when provided). */
+    sseUrl?: string;
+    /** URL to poll for team replies (e.g., '/api/support/replies'). */
+    repliesUrl?: string;
+    /** Authenticated user info (optional — uses user.id as sessionId if provided). */
     user?: ChatUser;
-    /** Whether the chat panel is currently open. Polling pauses when true. */
+    /** Whether the chat panel is currently open. When open, unread count resets to 0. */
     isOpen: boolean;
 }
 /** Return value from useUnreadCount */
 interface UnreadCountState {
-    /** Number of unread reply messages */
+    /** Number of unread replies received while the chat was closed */
     unreadCount: number;
     /** Convenience boolean: true when unreadCount > 0 */
     hasUnread: boolean;
-    /** Pre-fetched reply messages ready to display instantly when chat opens */
+    /** Pre-cached pending replies for instant display when chat opens */
     pendingReplies: ChatMessage[];
     /** Reset unreadCount to 0 and clear pendingReplies */
     markAsRead: () => void;
+    /** Current transport mode */
+    transport: TransportMode;
 }
 /**
- * Hook that tracks unread reply count in the background via polling.
+ * Hook that tracks unread reply count when the chat is closed.
  *
- * Simple count-based model:
- * - On mount, fetches total reply count and records it as the "baseline"
- * - Unread = (current total) - baseline
- * - Page refresh resets to 0 (new baseline)
- * - Opening the chat or calling markAsRead resets baseline to current total
+ * Uses useReplyTransport internally to receive replies via SSE or polling.
+ * The transport stays active even when the chat is closed so replies arrive
+ * in real-time and the unread badge updates immediately.
+ *
+ * When the chat opens (isOpen becomes true), the unread count resets to 0.
+ * The pendingReplies array provides pre-cached replies for instant display.
  *
  * @example
- * ```tsx
- * const { unreadCount, hasUnread, markAsRead } = useUnreadCount({
+ * ```ts
+ * const { unreadCount, hasUnread, pendingReplies, markAsRead } = useUnreadCount({
+ *   sseUrl: '/api/support/sse',
  *   repliesUrl: '/api/support/replies',
- *   user: currentUser,
  *   isOpen: false,
  * });
  * ```
  */
-declare function useUnreadCount({ repliesUrl, user, isOpen, }: UnreadCountOptions): UnreadCountState;
+declare function useUnreadCount({ sseUrl, repliesUrl, user, isOpen, }: UnreadCountOptions): UnreadCountState;
 /** Get or create a persistent session ID from localStorage */
 declare function getSessionId(): string;
 /** Collect anonymous browser context */
 declare function collectAnonymousContext(): AnonymousContext;
-export { type AnonymousContext, type BubblePosition, ChatBubble, type ChatBubbleProps, type ChatEngineOptions, type ChatEngineState, type ChatMessage, type ChatUser, SupportChatModal, type SupportChatModalProps, type SupportChatState, type UnreadCountOptions, type UnreadCountState, collectAnonymousContext, getSessionId, useChatEngine, useSupportChat, useUnreadCount };
+export { type AnonymousContext, type BubblePosition, ChatBubble, type ChatBubbleProps, type ChatEngineOptions, type ChatEngineState, type ChatMessage, type ChatUser, type ReplyTransportOptions, type ReplyTransportState, SupportChatModal, type SupportChatModalProps, type SupportChatState, type TransportMode, type UnreadCountOptions, type UnreadCountState, collectAnonymousContext, getSessionId, useChatEngine, useReplyTransport, useSupportChat, useUnreadCount };