shuttlepro-shared 1.4.84 → 1.4.86

package/models/Card.js

@@ -71,6 +71,10 @@ const cardSchema = new mongoose.Schema(
     completionDate: {
       type: String,
     },
+    ticketMovedTime: {
+      type: Date,
+      default: null,
+    },
     updatedDate: {
       type: Date,
       default: Date.now,

package/models/Chatbot.js

@@ -77,6 +77,17 @@ const ChatbotSchema = new Schema(
         type: String,
         default: null,
       },
+      systemUrl: {
+        type: String,
+        default: null,
+      },
+      buttons: [
+        {
+          id: { type: String, default: "" },
+          label: { type: String, default: "" },
+          emoji: { type: String, default: "" },
+        },
+      ],
     },
   },
   { timestamps: true, toJSON: { virtuals: true }, toObject: { virtuals: true } }

package/models/Conversation.js

@@ -110,6 +110,8 @@ const conversationSchema = new mongoose.Schema(
     cc: { type: String, default: "" },
     bcc: { type: String, default: "" },
     isReplied: { type: Boolean, default: false },
+    isWorkflow: { type: Boolean, default: false },
+    workflowId: { type: Schema.Types.ObjectId, ref: "UserWorkflow", default: null },
   },
   { timestamps: true, toJSON: { virtuals: true }, toObject: { virtuals: true } }
 );

package/models/EmailFeedbackReport.js

@@ -0,0 +1,115 @@
+const { Schema } = require("mongoose");
+
+const EmailFeedbackReportSchema = new Schema(
+  {
+    workspaceId: {
+      type: Schema.Types.ObjectId,
+      ref: "Workspace",
+      required: true,
+    },
+    chatbotId: {
+      type: Schema.Types.ObjectId,
+      ref: "Chatbot",
+      required: true,
+    },
+    conversationId: {
+      type: Schema.Types.ObjectId,
+      ref: "Conversation",
+      required: true,
+    },
+    email: {
+      type: String,
+      required: true,
+    },
+    status: {
+      type: String,
+      enum: ["pending", "responded", "completed"],
+      default: "pending",
+    },
+    // Store the initial button click (good/bad)
+    initialResponse: {
+      buttonId: {
+        type: String, // "good" or "bad"
+        required: false,
+      },
+      buttonLabel: {
+        type: String,
+        required: false,
+      },
+      respondedAt: {
+        type: Date,
+        default: null,
+      },
+    },
+    // Store all answers if chatbot has follow-up questions
+    answers: [
+      {
+        question: {
+          type: String,
+          required: true,
+        },
+        answer: {
+          type: String,
+          required: true,
+        },
+        optionIndex: {
+          type: Number,
+          default: 0,
+        },
+        options: {
+          type: [String],
+          default: [],
+        },
+        answeredAt: {
+          type: Date,
+          default: Date.now,
+        },
+      },
+    ],
+    totalQuestions: {
+      type: Number,
+      default: 0,
+    },
+    completedQuestions: {
+      type: Number,
+      default: 0,
+    },
+    startedAt: {
+      type: Date,
+      default: Date.now,
+    },
+    completedAt: {
+      type: Date,
+      default: null,
+    },
+    // Store email message details
+    emailMessageId: {
+      type: String,
+      default: null,
+    },
+    emailSubject: {
+      type: String,
+      default: null,
+    },
+    // Store reference to order/workflow if applicable
+    orderId: {
+      type: String,
+      default: null,
+    },
+    workflowId: {
+      type: Schema.Types.ObjectId,
+      ref: "SocialWorkflow",
+      default: null,
+    },
+  },
+  { timestamps: true, toJSON: { virtuals: true }, toObject: { virtuals: true } }
+);
+
+// Index for faster queries
+EmailFeedbackReportSchema.index({ workspaceId: 1, email: 1, createdAt: -1 });
+EmailFeedbackReportSchema.index({ conversationId: 1 });
+EmailFeedbackReportSchema.index({ chatbotId: 1 });
+EmailFeedbackReportSchema.index({ status: 1 });
+EmailFeedbackReportSchema.index({ workspaceId: 1, email: 1, orderId: 1 });
+
+module.exports = EmailFeedbackReportSchema;

package/models/EscalationConfiguration.js

@@ -12,6 +12,17 @@ const EscalationLevelSchema = new Schema({
       type: Boolean,
       default: false,
     },
+    emailFeedbackChatbot: {
+      enabled: {
+        type: Boolean,
+        default: false,
+      },
+      chatbotId: {
+        type: Schema.Types.ObjectId,
+        ref: "Chatbot",
+        default: null,
+      },
+    },
     labels: [
       {
         type: Schema.Types.ObjectId,

package/models.js

@@ -36,6 +36,7 @@ const DeviceInfo = require("./models/DeviceInfo");
 const Email = require("./models/Email");
 const EmailMessage = require("./models/EmailMessage");
 const EmailNotification = require("./models/EmailNotification");
+const EmailFeedbackReport = require("./models/EmailFeedbackReport");
 const EscalationConfiguration = require("./models/EscalationConfiguration");
 const EscalationManager = require("./models/EscalationManager");
 const Faq = require("./models/Faq");
@@ -151,6 +152,7 @@ module.exports = {
   Email,
   EmailMessage,
   EmailNotification,
+  EmailFeedbackReport,
   EscalationConfiguration,
   EscalationManager,
   Faq,

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "shuttlepro-shared",
-  "version": "1.4.84",
+  "version": "1.4.86",
   "description": "",
   "main": "index.js",
   "scripts": {