sgmc-be 1.0.0

package/src/messages.js

@@ -0,0 +1,1709 @@
+const axios = require("axios");
+const db = require("./server");
+const token = process.env.WHATSAPP_TOKEN;
+const phone_number_id = process.env.PHONE_NUMBER_ID;
+const log = require("./logger");
+//WHATSAPP MESSAGE FUNCTIONS
+
+// convert date to AM PM format
+function toAmPm(date) {
+  return date.toLocaleTimeString("en-US", {
+    timeZone: "UTC",
+    hour12: true,
+    hour: "numeric",
+    minute: "numeric",
+  });
+}
+
+// calculate time to be displayed in final message
+function timesForMessage(tokenDetails, max, times) {
+  
+  const { slot, tokenNo, doc, time } = tokenDetails;
+  const timeA=times.find(item=>item.slot=="A") ? times.find(item=>item.slot=="A").start : ""
+  const timeB=times.find(item=>item.slot=="B") ? times.find(item=>item.slot=="B").start : ""
+  const start = new Date(),
+    end = new Date();
+    var coeff = 1000 * 60 * 5;
+  if (max == 0 || tokenNo > max) {
+  
+    var rounded = new Date(Math.round(time / coeff) * coeff);
+    start.setHours(rounded.getHours());
+    start.setMinutes(rounded.getMinutes() - 15);
+    end.setHours(rounded.getHours());
+    end.setMinutes(rounded.getMinutes()); // actual time for the last 3 tokens
+  } else if (slot == "A" && tokenNo == settings[doc].config.morn_token_start) {
+    const morn = new Date(
+      "2022-01-01 " + timeA
+    );
+    start.setHours(morn.getHours());
+    start.setMinutes(morn.getMinutes() - 15);
+    end.setHours(morn.getHours());
+    end.setMinutes(morn.getMinutes() + 10);
+  } else if (
+    slot == "A" &&
+    tokenNo == settings[doc].config.morn_token_start + 1
+  ) {
+    const morn = new Date(
+      "2022-01-01 " + timeA
+    );
+     const theirMorn = new Date(Math.round(time / coeff) * coeff);
+    start.setHours(morn.getHours());
+   // start.setMinutes(morn.getMinutes() - 15);
+    start.setMinutes(morn.getMinutes());
+    // end.setHours(morn.getHours());
+    // end.setMinutes(morn.getMinutes() + 15);
+     end.setHours(theirMorn.getHours());
+    end.setMinutes(theirMorn.getMinutes() + 15);
+  } else if (slot == "B" && tokenNo == settings[doc].config.aft_token_start) {
+    const morn = new Date(
+      "2022-01-01 " + timeB
+    );
+    start.setHours(morn.getHours());
+    start.setMinutes(morn.getMinutes() - 15);
+    end.setHours(morn.getHours());
+    end.setMinutes(morn.getMinutes() + 10);
+  } else if (
+    slot == "B" &&
+    tokenNo == settings[doc].config.aft_token_start + 1
+  ) {
+    const morn = new Date(
+      "2022-01-01 " + timeB
+    );
+    
+  const theirMorn = new Date(Math.round(time / coeff) * coeff);
+    start.setHours(morn.getHours());
+   // start.setMinutes(morn.getMinutes() - 15);
+    start.setMinutes(morn.getMinutes());
+    // end.setHours(morn.getHours());
+    // end.setMinutes(morn.getMinutes() + 15);
+     end.setHours(theirMorn.getHours());
+    end.setMinutes(theirMorn.getMinutes() + 15);
+  } else {
+  
+    var rounded = new Date(Math.round(time / coeff) * coeff);
+    start.setHours(rounded.getHours());
+    start.setMinutes(rounded.getMinutes() - 15);
+    end.setHours(rounded.getHours());
+    end.setMinutes(rounded.getMinutes() + 15);
+  }
+  return { start: start, end: end };
+}
+
+function tokenFull(from, msg) {
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    text: {
+      body: msg,
+    },
+  };
+  send_msg(data);
+}
+
+function cannotCancel(from) {
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    text: {
+      body: "Sorry! We are unable to cancel your token as the estimated consultation time is less than 1 hour away. Please contact the clinic at 9061901441 for further action.",
+    },
+  };
+  send_msg(data);
+}
+
+function activeTokens(from, length) {
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    text: {
+      body:
+        length > 1
+          ? "Okay, your tokens are still active."
+          : "Okay, your token is still active.",
+    },
+  };
+  send_msg(data);
+}
+
+function error(from) {
+  const today = new Date();
+
+  const interactive = {
+    type: "button",
+    header: {
+      type: "text",
+      text: "Unexpected response!",
+    },
+    body: {
+      text:
+        "This chat is only for booking tokens for doctor consultation.\n\nFor token-related queries, please call 9061901441. For any other queries please contact the clinic at 0471-4011441\n\nTokens for today," +
+        today.toDateString() +
+        ".\n\nPlease click the button below to start booking.",
+    },
+    action: {
+      buttons: [
+        {
+          type: "reply",
+          reply: {
+            id: "start",
+            title: "START",
+          },
+        },
+      ],
+    },
+  };
+
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    type: "interactive",
+    interactive: interactive,
+  };
+  send_msg(data);
+}
+
+function nameError(from) {
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    text: {
+      body: "Please enter the patient's first and last name without any numbers or special characters.",
+    },
+  };
+  send_msg(data);
+}
+
+function reasonError(from) {
+  const queryString = `SELECT * from reason`;
+  db.query(queryString, (err, rows, fields) => {
+    if (err) {
+      console.log(err);
+    } else {
+      let list = [];
+      for (var i = 0; i < rows.length; i++) {
+        list.push({
+          type: "reply",
+          reply: { id: rows[i].name, title: rows[i].name },
+        });
+      }
+      const interactive = {
+        type: "button",
+        body: {
+          text: "Please click on one of the provided buttons to enter your reason.",
+        },
+        action: {
+          buttons: list,
+        },
+      };
+
+      let data = {
+        messaging_product: "whatsapp",
+        to: from,
+        type: "interactive",
+        interactive: interactive,
+      };
+      send_msg(data);
+    }
+  });
+}
+
+function slotError(from, rows) {
+  let sections = [],
+    row1 = [],
+    row2 = [];
+
+  for (var i = 0; i < rows.length; i++) {
+    if (rows[i].slot == "A")
+      row1.push({
+        id: rows[i].slotNumber,
+        title: `${toAmPm(new Date("1979-01-01 " + rows[i].start))} - ${toAmPm(
+          new Date("1979-01-01 " + rows[i].end)
+        )}`,
+      });
+    else
+      row2.push({
+        id: rows[i].slotNumber,
+        title: `${toAmPm(new Date("1979-01-01 " + rows[i].start))} - ${toAmPm(
+          new Date("1979-01-01 " + rows[i].end)
+        )}`,
+      });
+  }
+  sections.push({ title: "Evening", rows: row2 });
+
+  const interactive = {
+    type: "list",
+    body: {
+      text: "Please click on the button below to choose your preferred time slot",
+    },
+    action: {
+      button: "Choose a slot",
+      sections: sections,
+    },
+  };
+
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    type: "interactive",
+    interactive: interactive,
+  };
+
+  send_msg(data);
+}
+
+function slotErrorForReview(from, rows) {
+  let sections = [],
+    row1 = [],
+    row2 = [];
+
+  for (var i = 0; i < rows.length; i++) {
+    if (rows[i].AorB == "A")
+      row1.push({
+        id: rows[i].slotID,
+        title: `${toAmPm(new Date("1979-01-01 " + rows[i].start))} - ${toAmPm(
+          new Date("1979-01-01 " + rows[i].end)
+        )}`,
+      });
+    else
+      row2.push({
+        id: rows[i].slotID,
+        title: `${toAmPm(new Date("1979-01-01 " + rows[i].start))} - ${toAmPm(
+          new Date("1979-01-01 " + rows[i].end)
+        )}`,
+      });
+  }
+  sections.push({ title: "Evening", rows: row2 });
+
+  const interactive = {
+    type: "list",
+    body: {
+      text: "Please click on the button below to choose your preferred time slot",
+    },
+    action: {
+      button: "Choose a slot",
+      sections: sections,
+    },
+  };
+
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    type: "interactive",
+    interactive: interactive,
+  };
+
+  send_msg(data);
+}
+
+function tokenError(from, list) {
+  let rows = [];
+
+  for (var i = 0; i < list.length; i++) {
+    rows.push({ id: list[i].tokenID, title: list[i].tokenNumber });
+  }
+
+  const interactive = {
+    type: "list",
+    body: {
+      text: "Please click on the button below to choose a token number.",
+    },
+    action: {
+      button: "Choose a token",
+      sections: [
+        {
+          rows: rows,
+        },
+      ],
+    },
+  };
+
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    type: "interactive",
+    interactive: interactive,
+  };
+  send_msg(data);
+}
+
+function holiday(from, flag, date, future_start) {
+  let data;
+  if (flag == 1) {
+    data = {
+      messaging_product: "whatsapp",
+      to: from,
+      text: {
+        body: `Sorry! The clinic is closed today. Please try again on the next working day.`,
+      },
+    };
+  } else if (flag == 2) {
+    const interactive = {
+      type: "button",
+      body: {
+        text: `The clinic is closed today. Do you want to book a token for tomorrow, *${date.toDateString()}*?`,
+      },
+      action: {
+        buttons: [
+          {
+            type: "reply",
+            reply: {
+              id: "tomorrow",
+              title: "Yes",
+            },
+          },
+          {
+            type: "reply",
+            reply: {
+              id: "no",
+              title: "No",
+            },
+          },
+        ],
+      },
+    };
+
+    data = {
+      messaging_product: "whatsapp",
+      to: from,
+      type: "interactive",
+      interactive: interactive,
+    };
+  } else if (flag == 3) {
+    data = {
+      messaging_product: "whatsapp",
+      to: from,
+      text: {
+        body: `Sorry! The clinic is closed today. Try again *after ${toAmPm(
+          future_start
+        )}* to book a token for tomorrow.`,
+      },
+    };
+  }
+
+  send_msg(data);
+}
+
+function halfDay(from, doctor, flag, tomorrow, future_start) {
+
+  let data;
+  let queryString=`select end from working_hours where staffID=? AND slot="A" AND day=weekday(now())`
+  
+   db.query(queryString,doctor, (err, rows, fields) => {
+     
+    if (err) {
+      console.log(err);
+    } 
+     
+     else {
+       
+  const start = toAmPm(
+    new Date(`1970-01-01 ${rows[0].end}` )
+  );
+       
+  if (flag == 1) {
+    data = {
+      messaging_product: "whatsapp",
+      to: from,
+      text: {
+        body: `Sorry! The doctor is only available till ${start} today. Please try again on the next working day.`,
+      },
+    };
+  } else if (flag == 2) {
+    data = {
+      messaging_product: "whatsapp",
+      to: from,
+      text: {
+        body: `Sorry! The doctor is only available till ${start} today. Try again *after ${toAmPm(
+          future_start
+        )}* to book a token for tomorrow.`,
+      },
+    };
+  } else if (flag == 3) {
+    const interactive = {
+      type: "button",
+      body: {
+        text: `Sorry! The doctor is only available till ${start} today. Do you want to book a token for tomorrow, *${date.toDateString()}*?`,
+      },
+      action: {
+        buttons: [
+          {
+            type: "reply",
+            reply: {
+              id: "tomorrow",
+              title: "Yes",
+            },
+          },
+          {
+            type: "reply",
+            reply: {
+              id: "no",
+              title: "No",
+            },
+          },
+        ],
+      },
+    };
+
+    data = {
+      messaging_product: "whatsapp",
+      to: from,
+      type: "interactive",
+      interactive: interactive,
+    };
+  }
+
+  send_msg(data);
+    }
+   })
+}
+
+function leave(from, flag, date, future_start) {
+  let data;
+  if (flag == 1) {
+    data = {
+      messaging_product: "whatsapp",
+      to: from,
+      text: {
+        body: `Sorry! The doctor is on leave today. Please try again on the next working day.`,
+      },
+    };
+  } else if (flag == 2) {
+    data = {
+      messaging_product: "whatsapp",
+      to: from,
+      text: {
+        body: `Sorry! The doctor is on leave today. Try again *after ${toAmPm(
+          future_start
+        )}* to book a token for tomorrow.`,
+      },
+    };
+  } else if (flag == 3) {
+    const interactive = {
+      type: "button",
+      body: {
+        text: `Sorry! The doctor is on leave today. Do you want to book a token for tomorrow, *${date.toDateString()}*?`,
+      },
+      action: {
+        buttons: [
+          {
+            type: "reply",
+            reply: {
+              id: "tomorrow",
+              title: "Yes",
+            },
+          },
+          {
+            type: "reply",
+            reply: {
+              id: "no",
+              title: "No",
+            },
+          },
+        ],
+      },
+    };
+
+    data = {
+      messaging_product: "whatsapp",
+      to: from,
+      type: "interactive",
+      interactive: interactive,
+    };
+  }
+
+  send_msg(data);
+}
+
+function thank(from) {
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    text: {
+      body: "Thank you for visiting Spring Garden Medical Clinic. We hope you had a wonderful experience with us.",
+    },
+  };
+  send_msg(data);
+}
+
+function closed(from, flag, doctor, date, future_start) {
+  const start = toAmPm(
+    new Date("1970-01-01T" + settings[doctor].config.token_start + "Z")
+  );
+
+  const end = toAmPm(
+    new Date("1970-01-01T" + settings[doctor].config.token_end + "Z")
+  );
+
+  let data;
+
+  if (flag == 1) {
+    data = {
+      messaging_product: "whatsapp",
+      to: from,
+      text: {
+        body: `Token booking is closed for the day. Please try again on the next working day between ${start} and ${end}.`,
+      },
+    };
+  } else if (flag == 2) {
+    data = {
+      messaging_product: "whatsapp",
+      to: from,
+      text: {
+        body: `Token booking is closed for the day. Try again *after ${toAmPm(
+          future_start
+        )}* to book a token for tomorrow.`,
+      },
+    };
+  } else if (flag == 3) {
+    const interactive = {
+      type: "button",
+      body: {
+        text: `Token booking is closed for the day. Do you want to book a token for tomorrow, *${date.toDateString()}*?`,
+      },
+      action: {
+        buttons: [
+          {
+            type: "reply",
+            reply: {
+              id: "tomorrow",
+              title: "Yes",
+            },
+          },
+          {
+            type: "reply",
+            reply: {
+              id: "no",
+              title: "No",
+            },
+          },
+        ],
+      },
+    };
+
+    data = {
+      messaging_product: "whatsapp",
+      to: from,
+      type: "interactive",
+      interactive: interactive,
+    };
+  }
+  send_msg(data);
+}
+
+function notOpen(from, doctor) {
+
+
+  const start = toAmPm(
+    new Date("1970-01-01T" + settings[doctor].config.token_start + "Z")
+  );
+
+  const end = toAmPm(
+    new Date("1970-01-01T" + settings[doctor].config.token_end + "Z")
+  );
+
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    text: {
+      body: `Token booking is not yet open for the day. Please try again between ${start} and ${end}.`,
+    },
+  };
+  send_msg(data);
+}
+
+function cancelled(from, slot, number, name, initials, doc) {
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    text: {
+      body: `${name}'s token *${initials}-${number}* for consultation with ${doc} has been cancelled.`,
+    },
+  };
+  send_msg(data);
+}
+
+
+function exit(from) {
+  const interactive = {
+    type: "button",
+    body: {
+      text: "You have exited the token booking process. Click on the button below to book a new token.",
+    },
+    action: {
+      buttons: [
+        {
+          type: "reply",
+          reply: {
+            id: "start",
+            title: "START",
+          },
+        },
+      ],
+    },
+  };
+
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    type: "interactive",
+    interactive: interactive,
+  };
+
+  send_msg(data);
+}
+
+function noTokens(from) {
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    text: {
+      body: "There are no active tokens linked to this phone number",
+    },
+  };
+
+  send_msg(data);
+}
+
+function killSwitch(from, docName) {
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    text: {
+      body: `Sorry! Token booking for ${docName} today through whatsapp is currently unavailable. Please contact the clinic at 0471-4011441 to book a token.`,
+    },
+  };
+
+  send_msg(data);
+}
+
+function multipleTokens(from, slot, token, initials) {
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    text: {
+      body:
+        slot == "A"
+          ? `*Error - Multiple Tokens Not Allowed!*\n\nToken *${initials}-${token}* has already been taken for morning.`
+          : `*Error - Multiple Tokens Not Allowed!*\n\nToken *${initials}-${token}* has already been taken for evening.`,
+    },
+  };
+
+  send_msg(data);
+}
+
+function multipleReviews(from, date, time) {
+  let bookedTime = new Date(`1970-01-01 ${time}`);
+  console.log(toAmPm(bookedTime));
+  console.log(date);
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    text: {
+      body: `Review has already been booked for *${toAmPm(
+        bookedTime
+      )}* on *${date.toDateString()}.*`,
+    },
+  };
+
+  send_msg(data);
+}
+
+
+
+function promptForToken(from) {
+  const today = new Date();
+
+  const interactive = {
+    type: "button",
+    header: {
+      type: "text",
+      text: "Welcome to SGMC Token Booking",
+    },
+    body: {
+      text:
+        "This chat is for taking tokens for doctor consultation at Spring Garden Medical Clinic.\n\nFor token-related queries, please call 9061901441. For any other queries please contact the clinic at 0471-4011441.\n\nTokens can be taken only for today, " +
+        today.toDateString() +
+        ".\n\nPlease click the button below to start booking.",
+    },
+    action: {
+      buttons: [
+        {
+          type: "reply",
+          reply: {
+            id: "start",
+            title: "START",
+          },
+        },
+      ],
+    },
+  };
+
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    type: "interactive",
+    interactive: interactive,
+  };
+
+  send_msg(data);
+}
+
+function promptForReview(from, name, doctor) {
+  const interactive = {
+    type: "button",
+    header: {
+      type: "text",
+      text: "Welcome to SGMC Token Booking",
+    },
+    body: {
+      text: `${doctor} has suggested a review for ${name} today.\n\nPlease click the button below to book your review.`,
+    },
+    action: {
+      buttons: [
+        {
+          type: "reply",
+          reply: {
+            id: "review",
+            title: "Book Review",
+          },
+        },
+      ],
+    },
+  };
+
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    type: "interactive",
+    interactive: interactive,
+  };
+
+  send_msg(data);
+}
+
+function choosePatient(from, rows, flag) {
+  let list = [],
+    bodyText = "";
+  if (flag) list.push({ id: "-1", title: "I don't want to cancel" });
+  for (var i = 0; i < rows.length; i++) {
+    if (rows[i].name.length > 24)
+      list.push({
+        id: rows[i].patientID,
+        title: rows[i].name.substring(0, 24),
+        description: rows[i].name,
+      });
+    else list.push({ id: rows[i].patientID, title: rows[i].name });
+  }
+  if (flag) {
+    // list.push({ id: "-1", title: "I don't want to cancel" });
+    bodyText =
+      "Click on the button below to choose the patient whose token you want to cancel.";
+  } else {
+    list.push({ id: "-1", title: "Add a new patient" });
+    bodyText = "Click on the button below to choose.";
+  }
+  const interactive = {
+    type: "list",
+    header: {
+      type: "text",
+      text: flag ? "Cancel Token" : "Choose Patient",
+    },
+    body: {
+      text: bodyText,
+    },
+    action: {
+      button: "Choose patient",
+      sections: [
+        {
+          rows: list,
+        },
+      ],
+    },
+  };
+
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    type: "interactive",
+    interactive: interactive,
+  };
+  send_msg(data);
+}
+
+function chooseDoctor(from, rows) {
+  let list = [];
+
+  for (var i = 0; i < rows.length; i++) {
+    list.push({
+      id: rows[i].doctorID,
+      title: rows[i].name,
+      description: rows[i].deptName,
+    });
+  }
+
+  const interactive = {
+    type: "list",
+
+    body: {
+      text: "Click on the button below to select from the list of doctors available today.",
+    },
+    action: {
+      button: "Choose doctor",
+      sections: [
+        {
+          rows: list,
+        },
+      ],
+    },
+  };
+
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    type: "interactive",
+    interactive: interactive,
+  };
+  send_msg(data);
+}
+
+function chooseTokenToCancel(from, rows) {
+  let list = [];
+
+  for (var i = 0; i < rows.length; i++) {
+    list.push({
+      id: rows[i].tokenID,
+      title: `${rows[i].slot}-${rows[i].tokenNumber}`,
+      description: `${toAmPm(new Date(`1970-01-01 ${rows[i].start}`))}-${toAmPm(
+        new Date(`1970-01-01 ${rows[i].end}`)
+      )}, ${rows[i].docName}`,
+    });
+  }
+
+  const interactive = {
+    type: "list",
+
+    body: {
+      text: "Click on the button below to select your token to cancel",
+    },
+    action: {
+      button: "Choose token",
+      sections: [
+        {
+          rows: list,
+        },
+      ],
+    },
+  };
+
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    type: "interactive",
+    interactive: interactive,
+  };
+  send_msg(data);
+}
+
+function patientError(from, rows) {
+  let list = [];
+  for (var i = 0; i < rows.length; i++) {
+    if (rows[i].name.length > 24)
+      list.push({
+        id: rows[i].patientID,
+        title: rows[i].name.substring(0, 24),
+        description: rows[i].name,
+      });
+    else list.push({ id: rows[i].patientID, title: rows[i].name });
+  }
+
+  list.push({ id: "-1", title: "Add a new patient" });
+  const interactive = {
+    type: "list",
+    body: {
+      text: "Please click on the button below to choose the patient.",
+    },
+    action: {
+      button: "Choose patient",
+      sections: [
+        {
+          rows: list,
+        },
+      ],
+    },
+  };
+
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    type: "interactive",
+    interactive: interactive,
+  };
+}
+
+function newPatient(from) {
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    text: {
+      body: "Enter the patient's full name",
+    },
+  };
+
+  send_msg(data);
+}
+
+function dateList(from, rows, name) {
+  let list = [];
+  for (var i = 0; i < rows.length; i++) {
+    list.push({ id: rows[i], title: rows[i] });
+  }
+  list.push({ id: -1, title: "Maybe later" });
+  const interactive = {
+    type: "list",
+    body: {
+      text: `Please click the button below to choose a date for *${name}'s* review.`,
+    },
+    action: {
+      button: "Choose date",
+      sections: [
+        {
+          rows: list,
+        },
+      ],
+    },
+  };
+
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    type: "interactive",
+    interactive: interactive,
+  };
+  send_msg(data);
+}
+
+function dateListForToken(from, rows) {
+  let list = [];
+  for (var i = 0; i < rows.length; i++) {
+    list.push({ id: rows[i], title: rows[i] });
+  }
+
+  //list.push({ id: -1, title: "Maybe later" });
+  const interactive = {
+    type: "list",
+    body: {
+      text: `Please click the button below to choose a date for your consultation`,
+    },
+    action: {
+      button: "Choose date",
+      sections: [
+        {
+          rows: list,
+        },
+      ],
+    },
+  };
+
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    type: "interactive",
+    interactive: interactive,
+  };
+  send_msg(data);
+}
+
+function slot(from, rows) {
+  let sections = [],
+    row1 = [],
+    row2 = [];
+
+  for (var i = 0; i < rows.length; i++) {
+    if (rows[i].slot == "A")
+      row1.push({
+        id: rows[i].slotNumber,
+        title: `${toAmPm(new Date("1979-01-01 " + rows[i].start))} - ${toAmPm(
+          new Date("1979-01-01 " + rows[i].end)
+        )}`,
+      });
+    else
+      row2.push({
+        id: rows[i].slotNumber,
+        title: `${toAmPm(new Date("1979-01-01 " + rows[i].start))} - ${toAmPm(
+          new Date("1979-01-01 " + rows[i].end)
+        )}`,
+      });
+  }
+  if (row1.length > 0) sections.push({ title: "Morning", rows: row1 });
+  if (row2.length > 0) sections.push({ title: "Evening", rows: row2 });
+
+  const interactive = {
+    type: "list",
+    body: {
+      text: "Click on the button below to pick your preferred time slot.",
+    },
+    action: {
+      button: "Choose a slot",
+      sections: sections,
+    },
+  };
+
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    type: "interactive",
+    interactive: interactive,
+  };
+
+  send_msg(data);
+}
+
+function slotForReview(from, rows) {
+  let sections = [],
+    row1 = [],
+    row2 = [];
+
+  for (var i = 0; i < rows.length; i++) {
+    if (rows[i].AorB == "A")
+      row1.push({
+        id: rows[i].slotID,
+        title: `${toAmPm(new Date("1979-01-01 " + rows[i].start))} - ${toAmPm(
+          new Date("1979-01-01 " + rows[i].end)
+        )}`,
+      });
+    else
+      row2.push({
+        id: rows[i].slotID,
+        title: `${toAmPm(new Date("1979-01-01 " + rows[i].start))} - ${toAmPm(
+          new Date("1979-01-01 " + rows[i].end)
+        )}`,
+      });
+  }
+  if (row1.length > 0) sections.push({ title: "Morning", rows: row1 });
+  if (row2.length > 0) sections.push({ title: "Evening", rows: row2 });
+
+  const interactive = {
+    type: "list",
+    body: {
+      text: "Click on the button below to pick your preferred time slot.",
+    },
+    action: {
+      button: "Choose a slot",
+      sections: sections,
+    },
+  };
+
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    type: "interactive",
+    interactive: interactive,
+  };
+
+  send_msg(data);
+}
+
+function chooseToken(from, list) {
+  let rows = [];
+
+  for (var i = 0; i < list.length; i++) {
+    rows.push({ id: list[i].tokenID, title: list[i].tokenNumber });
+  }
+
+  const interactive = {
+    type: "list",
+    body: {
+      text: "Click on the button below to choose a token number.",
+    },
+    action: {
+      button: "Choose a token",
+      sections: [
+        {
+          rows: rows,
+        },
+      ],
+    },
+  };
+
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    type: "interactive",
+    interactive: interactive,
+  };
+  send_msg(data);
+}
+
+function sendFileNumber(from) {
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    text: {
+      body: "Please enter your file number. If you don't know your file number or don't have one, please enter 'N'",
+    },
+  };
+  send_msg(data);
+}
+
+function anotherDay(from) {
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    text: {
+      body: "You have exited the review booking process.\n\nYou can book a token for meeting the doctor on your preferred date.",
+    },
+  };
+  send_msg(data);
+}
+
+function noDoctorsAvailable(from) {
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    text: {
+      body: "Sorry! No doctors are available today. Please try again on the next working day.",
+    },
+  };
+  send_msg(data);
+}
+
+function reason(from) {
+    const queryString = `SELECT * from reason`;
+  db.query(queryString, (err, rows, fields) => {
+    if (err) {
+      console.log(err);
+    } else {
+      let list = [];
+      for (var i = 0; i < rows.length; i++) {
+        list.push({
+          type: "reply",
+          reply: { id: rows[i].name, title: rows[i].name },
+        });
+      }
+      const interactive = {
+        type: "button",
+        body: {
+          text: "Click on one of the provided buttons to enter your reason.",
+        },
+        action: {
+          buttons: list,
+        },
+      };
+
+      let data = {
+        messaging_product: "whatsapp",
+        to: from,
+        type: "interactive",
+        interactive: interactive,
+      };
+      send_msg(data);
+    }
+  });
+
+}
+
+// send the final message for daily token based on flag
+
+function sendFinalMessageDaily(tokenDetails, flag) {
+  const {
+    from,
+    name,
+    tokenNo,
+    slot,
+    time,
+    date,
+    doc,
+    initials,
+    tokenID,
+    nextName,
+  } = tokenDetails;
+
+  db.query(
+    // different msg for last n tokens
+    `SELECT max(tokenNumber)-${settings[doc].config.last_msg_no} as max from daily_token where slot='${slot}' 
+    and doctorID=${doc}; 
+    SELECT CONCAT(s.firstname, " ", s.lastname) as name FROM staff_record s where s.staffID=${doc};
+    SELECT * FROM working_hours where staffID=${doc} and day=${date.getDay()}`,
+    (err, result) => {
+      if (err) {
+        console.log(err);
+      } else {
+        console.log(result)
+        let docName = result[1][0].name;
+        const { start, end } = timesForMessage(tokenDetails, result[0][0].max, result[2]);
+        let data, msg, interactive;
+        switch (flag) {
+          case 1: //Daily Token
+            if (tokenNo > result[0][0].max)
+              // last n tokens
+              msg = `Thank you, ${name}.\n\nYour token number for ${docName} is *${initials}-${tokenNo}*.\n\nKindly be present at the clinic by *${toAmPm(
+                start
+              )}*.\nYour estimated consultation time is at *${toAmPm(
+                end
+              )}* on *${date.toDateString()}*\n\n*Preference will be given to those who reach on time.*\n\n\nSend \"Cancel\" to cancel your token at least 1 hour before the estimated time of consultation.\n\nClick on the link below to track your token\nhttp://spring-garden-02.s3-website.ap-south-1.amazonaws.com/?tokenID=${tokenID}&phone=${from}`;
+            // \n\nClick on the link below to generate a QR code. Please scan the QR code upon arrival at the clinic.\nhttps://api.qrserver.com/v1/create-qr-code/?size=150x150&data=${tokenID}-${from}`;
+            else
+              msg = `Thank you, ${name}.\n\nYour token number for ${docName} is *${initials}-${tokenNo}*.\n\nKindly be present at the clinic by *${toAmPm(
+                start
+              )}*.\nYour estimated consultation time is between *${toAmPm(
+                start
+              )}* and *${toAmPm(
+                end
+              )}* on *${date.toDateString()}*\n\n*Preference will be given to those who reach on time.*\n\n\nSend \"Cancel\" to cancel your token at least 1 hour before the estimated time of consultation.\n\nClick on the link below to track your token\nhttp://spring-garden-02.s3-website.ap-south-1.amazonaws.com/?tokenID=${tokenID}&phone=${from}`;
+            // \n\nClick on the link below to generate a QR code. Please scan the QR code upon arrival at the clinic.\nhttps://api.qrserver.com/v1/create-qr-code/?size=150x150&data=${tokenID}-${from}`;
+            data = {
+              messaging_product: "whatsapp",
+              to: from,
+              preview_url: true,
+              text: {
+                body: msg,
+              },
+            };
+            break;
+
+          case 2: // Daily Token through Review-Days - Multiple people
+            if (tokenNo > result[0][0].max)
+              // last n tokens
+
+              msg = `Your token number for ${docName} is *${initials}-${tokenNo}*.\n\nKindly be present at the clinic by *${toAmPm(
+                start
+              )}*.\nYour estimated consultation time is at *${toAmPm(
+                end
+              )}* on *${date.toDateString()}*\n*Preference will be given to those who reach on time.*
+       \n\nClick on the link below to track your token\nhttp://spring-garden-02.s3-website.ap-south-1.amazonaws.com/?tokenID=${tokenID}&phone=${from}
+       \n\n---------------------------------------------\n\nThe doctor has suggested a review for *${nextName}* today. Please click the button below to book your review.`;
+            else
+              msg = `Your token number for ${docName} is *${initials}-${tokenNo}*.\n\nKindly be present at the clinic by *${toAmPm(
+                start
+              )}*.\nYour estimated consultation time is between *${toAmPm(
+                start
+              )}* and *${toAmPm(
+                end
+              )}* on *${date.toDateString()}*\n*Preference will be given to those who reach on time.*
+       \n\nClick on the link below to track your token\nhttp://spring-garden-02.s3-website.ap-south-1.amazonaws.com/?tokenID=${tokenID}&phone=${from}
+       \n\n---------------------------------------------\n\nThe doctor has suggested a review for *${nextName}* today. Please click the button below to book your review.`;
+
+            interactive = {
+              type: "button",
+              header: {
+                type: "text",
+                text: "Thank you, " + name,
+              },
+              body: {
+                text: msg,
+              },
+              action: {
+                buttons: [
+                  {
+                    type: "reply",
+                    reply: {
+                      id: "review",
+                      title: "Book Review",
+                    },
+                  },
+                ],
+              },
+            };
+
+            data = {
+              messaging_product: "whatsapp",
+              to: from,
+              type: "interactive",
+              interactive: interactive,
+            };
+            break;
+        }
+        send_msg(data);
+      }
+    }
+  );
+}
+
+// send the final message for review token based on flag
+
+function sendFinalMessageReview(tokenDetails, flag) {
+  const {
+    from,
+    name,
+    tokenNo,
+    slot,
+    time,
+    date,
+    doc,
+    initials,
+    tokenID,
+    nextName,
+  } = tokenDetails;
+
+  db.query(`SELECT CONCAT(s.firstname, " ", s.lastname) as name FROM staff_record s where s.staffID=${doc};`,
+           (err, result) => {
+    if (err) {
+      console.log(err);
+    } else {
+      let docName = result[0].name;
+      const { start, end } = timesForMessage(tokenDetails, 0); // to indicate that it is a review - review msg displays only actual time without window
+      let data, msg, interactive;
+
+      switch (flag) {
+        case 1: // Review Token through Review-Days - 1 person
+          msg = `Thank you, ${name}.\n\nYour token number for ${docName} is *${initials}-${tokenNo}*.\n\nYour estimated consultation time is at *${toAmPm(
+            end
+          )}* on *${date.toDateString()}*. You will be sent a reminder on the day of your review with the updated consultation time (according to the doctor's availability).`;
+          data = {
+            messaging_product: "whatsapp",
+            to: from,
+            text: {
+              body: msg,
+            },
+          };
+          break;
+
+        case 2: // Review token through Review-Days - multiple people
+          msg = `Your token number for ${docName} is *${initials}-${tokenNo}*.\n\nYour estimated consultation time is at *${toAmPm(
+            end
+          )}* on *${date.toDateString()}*. You will be sent a reminder on the day of your review with the updated consultation time (according to the doctor's availability).\n\n---------------------------------------------\n\nThe doctor has suggested a review for *${nextName}* today. Please click the button below to book your review.`;
+          interactive = {
+            type: "button",
+            header: {
+              type: "text",
+              text: "Thank you, " + name,
+            },
+            body: {
+              text: msg,
+            },
+            action: {
+              buttons: [
+                {
+                  type: "reply",
+                  reply: {
+                    id: "review",
+                    title: "Book Review",
+                  },
+                },
+              ],
+            },
+          };
+
+          data = {
+            messaging_product: "whatsapp",
+            to: from,
+            type: "interactive",
+            interactive: interactive,
+          };
+          break;
+
+        case 3: // booking for current date but before daily token table is generated
+          msg = `Thank you, ${name}.\n\nYour token number for ${docName} is *${initials}-${tokenNo}*.\n\nKindly be present at the clinic by *${toAmPm(
+            start
+          )}*.\nYour estimated consultation time is between *${toAmPm(
+            start
+          )}* and *${toAmPm(
+            end
+          )}* on *${date.toDateString()}*\n\n*Preference will be given to those who reach on time.*`;
+
+          data = {
+            messaging_product: "whatsapp",
+            to: from,
+            text: {
+              body: msg,
+            },
+          };
+          break;
+      }
+
+      send_msg(data);
+    }
+  });
+}
+
+// whatsapp daily token msg
+function generateToken(tokenDetails) {
+  sendFinalMessageDaily(tokenDetails, 1);
+}
+
+// whatsapp daily token msg for multiple people at a time (review-days)
+function bookNextToken(tokenDetails) {
+  sendFinalMessageDaily(tokenDetails, 2);
+}
+
+// whatsapp review token msg for 1 person - previous day/review-days
+function generateReviewToken(tokenDetails) {
+  sendFinalMessageReview(tokenDetails, 1);
+}
+
+// whatsapp review token msg for multiple people at a time (review-days)
+function bookNextReview(tokenDetails) {
+  sendFinalMessageReview(tokenDetails, 2);
+}
+
+// whatsapp review token msg - same day
+function generateReviewTokenForToday(tokenDetails) {
+  sendFinalMessageReview(tokenDetails, 3);
+}
+
+// Daily Token Sms
+function sendSms(tokenDetails) {
+  let url;
+  const { from, name, tokenNo, slot, time, date, doc, initials, tokenID } =
+    tokenDetails;
+  // fetch tokenNumber of last n tokens
+  db.query(
+    `SELECT max(tokenNumber)-${settings[doc].config.last_msg_no} as max from daily_token where slot='${slot}' and doctorID=${doc}; 
+   SELECT CONCAT(s.firstname, " ", s.lastname) as name FROM staff_record s where s.staffID=${doc};`,
+    (err, result) => {
+      if (err) {
+        console.log(err);
+      } else {
+        console.log(result);
+        let docName = result[1][0].name;
+
+        // fetch timings to be displayed in msg
+        const { start, end } = timesForMessage(tokenDetails, result[0][0].max);
+        // axios({
+        //   method: "POST",
+        //   url: `https://api.tinyurl.com/create?api_token=${process.env.TINYURL_API_TOKEN}`,
+        //   data : {
+        //     url : `http://spring-garden-02.s3-website.ap-south-1.amazonaws.com/?tokenID=${tokenID}&phone=${from}`
+        //   },
+        //   headers: { "Content-Type": "application/json" },
+        // }).then((res) => {
+        //   console.log(res)
+        if (tokenNo > result[0][0].max)
+          // last n tokens - different msg
+          url = `http://sms.xpresssms.in/api/api.php?ver=1&mode=1&action=push_sms&type=2&route=2&login_name=springgardenclinic&api_password=115e3f4ac656ea08674a&message=%20Thank%20you,%20${name}.%0AYour%20token%20number%20is%20${initials}-${tokenNo}.%0A%0AKindly%20be%20present%20at%20the%20clinic%20by%20${toAmPm(
+            start
+          )}.%20Your%20estimated%20consultation%20time%20is%20between%20${toAmPm(
+            start
+          )}%20and%20${toAmPm(
+            end
+          )}%20on%20${date.toDateString()}.%0APreference%20will%20be%20given%20to%20those%20who%20reach%20on%20time.%0A%0ASpring%20Garden%20Medical%20Clinic,9061901441&number=${from}&sender=SGMCTK%20&template_id=1207165717373476032`;
+        else
+          url = `http://sms.xpresssms.in/api/api.php?ver=1&mode=1&action=push_sms&type=2&route=2&login_name=springgardenclinic&api_password=115e3f4ac656ea08674a&message=%20Thank%20you,%20${name}.%0AYour%20token%20number%20is%20${initials}-${tokenNo}.%0A%0AKindly%20be%20present%20at%20the%20clinic%20by%20${toAmPm(
+            start
+          )}.%20Your%20estimated%20consultation%20time%20is%20between%20${toAmPm(
+            start
+          )}%20and%20${toAmPm(
+            end
+          )}%20on%20${date.toDateString()}.%0APreference%20will%20be%20given%20to%20those%20who%20reach%20on%20time.%0A%0ASpring%20Garden%20Medical%20Clinic,9061901441&number=${from}&sender=SGMCTK%20&template_id=1207165717373476032`;
+
+        axios({
+          method: "POST",
+          url: url,
+          headers: { "Content-Type": "application/json" },
+        })
+          .then((res) => {
+            console.log("sms success");
+            log.logger.log({
+              level: "info",
+              message: `SMS sent to ${from}`,
+            });
+          })
+          .catch((err) => {
+            log.logger.log({ level: "error", message: err, to: from });
+            console.log(
+              `${JSON.stringify(err.response.data.error, null, 2)}-${from}`
+            );
+          });
+        //         }).catch((err) => {
+
+        //               console.log(err);
+        //             });
+      }
+    }
+  );
+}
+
+// review token sms
+
+function sendReviewSms(tokenDetails) {
+  const { from, name, tokenNo, slot, time, date, doc, initials } = tokenDetails;
+  db.query(`SELECT CONCAT(s.firstname, " ", s.lastname) as name FROM staff_record s where s.staffID=${doc};`, (err, result) => {
+    if (err) {
+      console.log(err);
+    } else {
+      const { start, end } = timesForMessage(tokenDetails, 0); // to indicate that it is a review
+      axios({
+        method: "POST",
+        url: `http://sms.xpresssms.in/api/api.php?ver=1&mode=1&action=push_sms&type=2&route=2&login_name=springgardenclinic&api_password=115e3f4ac656ea08674a&message=%20Thank%20you,%20${name}.%0AYour%20token%20number%20is%20${initials}-${tokenNo}.%0A%0AKindly%20be%20present%20at%20the%20clinic%20by%20${toAmPm(
+          start
+        )}.%20Your%20estimated%20consultation%20time%20is%20between%20${toAmPm(
+          start
+        )}%20and%20${toAmPm(
+          end
+        )}%20on%20${date.toDateString()}.%0APreference%20will%20be%20given%20to%20those%20who%20reach%20on%20time.%0A%0ASpring%20Garden%20Medical%20Clinic,9061901441&number=${from}&sender=SGMCTK%20&template_id=1207165717373476032`,
+        headers: { "Content-Type": "application/json" },
+      })
+        .then((res) => {
+          log.logger.log({
+            level: "info",
+            message: `SMS sent to ${from}`,
+          });
+        })
+        .catch((err) => {
+          log.logger.log({ level: "error", message: err, to: from });
+          console.log(
+            `${JSON.stringify(err.response.data.error, null, 2)}-${from}`
+          );
+        });
+    }
+  });
+}
+
+// prompt message to book review
+
+function sendPromptToBookReviewSms(from, name, doctor) {
+  axios({
+    method: "POST",
+    url: `http://sms.xpresssms.in/api/api.php?ver=1&mode=1&action=push_sms&type=2&route=2&login_name=springgardenclinic&api_password=115e3f4ac656ea08674a&message=Welcome%20to%20SGMC%20Token%20Booking.%0A${doctor}%20has%20suggested%20a%20review%20for%20${name}%20today.%20Please%20click%20on%20the%20link%20below%20and%20press%20SEND%20to%20book%20a%20review%20for%20your%20preferred%20date.%0Ahttps://wa.me/919061901441?text=review,%0ASpring%20Garden%20Medical%20Clinic&number=${from}&sender=SGMCTK%20&template_id=1207166028130713772`,
+
+    headers: { "Content-Type": "application/json" },
+  })
+    .then((res) => {
+      console.log("success");
+      log.logger.log({
+        level: "info",
+        message: `SMS sent to ${from}`,
+      });
+    })
+    .catch((err) => {
+      log.logger.log({ level: "error", message: err, to: from });
+      console.log(err);
+    });
+}
+
+//delayed msg
+
+function sendDelayedMsg(from, tokenNumber, initials) {
+  let data = {
+    messaging_product: "whatsapp",
+    to: from,
+    text: {
+      body: `Dear Sir/ Madam, \nAs you were delayed in arriving at the clinic, your appointment token ${initials}-${tokenNumber} has been temporarily suspended. Please contact the Reception to reactivate your token when you arrive at the clinic. Thank you and sorry for the inconvenience.`,
+    },
+  };
+
+  send_msg(data);
+}
+
+// delayed sms
+function sendDelayedSms(from, tokenNumber, initials) {
+  axios({
+     method: "POST",
+     url: `http://sms.xpresssms.in/api/api.php?ver=1&mode=1&action=push_sms&type=2&route=2&login_name=springgardenclinic&api_password=115e3f4ac656ea08674a&message=Dear%20Sir/ Madam, %0AAs%20you%20were%20delayed%20in%20arriving%20at%20the%20clinic,%20your%20appointment%20token%20${initials}-${tokenNumber}%20has%20been%20temporarily%20suspended.%20Please%20contact%20the%20Reception%20to%20reactivate%20your%20token%20when%20you%20arrive%20at%20the%20clinic.%20Thank%20you.%20Spring%20Garden%20Medical%20Clinic,%200471-4011441&number=${from}&sender=SGMCTK%20&template_id=1207166623870474867`,
+     headers: { "Content-Type": "application/json" },
+   })
+     .then((res) => {
+       log.logger.log({
+         level: "info",
+         message: `SMS sent to ${from}`,
+       });
+     })
+     .catch((err) => {
+       log.logger.log({ level: "error", message: err, to: from });
+       console.log(
+         `${JSON.stringify(err.response.data.error, null, 2)}-${from}`
+       );
+     });
+}
+
+function errorTemplate() {
+  const template = {
+    // namespace : "aabc93a5_0479_4a28_8e79_684f30f2ab53",
+    name: "token_error",
+    language: {
+      policy: "deterministic",
+      code: "en",
+    },
+  };
+  let data1 = {
+    messaging_product: "whatsapp",
+    to: "919446410606",
+    type: "template",
+    template: template,
+  };
+  let data2 = {
+    messaging_product: "whatsapp",
+    to: "916282388411",
+    type: "template",
+    template: template,
+  };
+  send_msg(data1);
+  send_msg(data2);
+}
+
+function send_msg(data) {
+  log.logger.log({ level: "error", message: data });
+  //console.log(JSON.stringify(data, null, 2));
+  axios({
+    method: "POST", // Required, HTTP method, a string, e.g. POST, GET
+    url:
+      "https://graph.facebook.com/v12.0/" +
+      phone_number_id +
+      "/messages?access_token=" +
+      token,
+    data: data,
+    headers: { "Content-Type": "application/json" },
+  })
+    .then((res) => {
+      console.log(`success-${data.to}`);
+    })
+    .catch((err) => {
+      log.logger.log({ level: "error", message: err.response.data.error });
+
+      console.log(
+        `${JSON.stringify(err.response.data.error, null, 2)}-${data.to}`
+      );
+    });
+}
+
+module.exports = {
+  tokenFull,
+  error,
+  closed,
+  notOpen,
+  dateList,
+  dateListForToken,
+  multipleReviews,
+  holiday,
+  halfDay,
+  leave,
+  thank,
+  nameError,
+  slotError,
+  slotErrorForReview,
+  tokenError,
+  patientError,
+  reasonError,
+  cancelled,
+  exit,
+  promptForToken,
+  promptForReview,
+  choosePatient,
+  newPatient,
+  slot,
+  slotForReview,
+  chooseToken,
+  chooseTokenToCancel,
+  sendFileNumber,
+  reason,
+  generateToken,
+  generateReviewToken,
+  generateReviewTokenForToday,
+  noTokens,
+  multipleTokens,
+  toAmPm,
+  sendSms,
+  sendReviewSms,
+  anotherDay,
+  cannotCancel,
+  activeTokens,
+  bookNextReview,
+  bookNextToken,
+  chooseDoctor,
+  sendPromptToBookReviewSms,
+  noDoctorsAvailable,
+  sendDelayedMsg,
+  sendDelayedSms,
+  errorTemplate,
+  killSwitch,
+};