servicenow-mcp-server 2.1.0

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Files changed (52) hide show
  1. package/.claude/settings.local.json +70 -0
  2. package/CLAUDE.md +777 -0
  3. package/LICENSE +21 -0
  4. package/README.md +562 -0
  5. package/assets/logo.svg +385 -0
  6. package/config/servicenow-instances.json.example +28 -0
  7. package/docs/403_TROUBLESHOOTING.md +329 -0
  8. package/docs/API_REFERENCE.md +1142 -0
  9. package/docs/APPLICATION_SCOPE_VALIDATION.md +681 -0
  10. package/docs/CLAUDE_DESKTOP_SETUP.md +373 -0
  11. package/docs/CONVENIENCE_TOOLS.md +601 -0
  12. package/docs/CONVENIENCE_TOOLS_SUMMARY.md +371 -0
  13. package/docs/FLOW_DESIGNER_GUIDE.md +1021 -0
  14. package/docs/IMPLEMENTATION_COMPLETE.md +165 -0
  15. package/docs/INSTANCE_SWITCHING_GUIDE.md +219 -0
  16. package/docs/MULTI_INSTANCE_CONFIGURATION.md +185 -0
  17. package/docs/NATURAL_LANGUAGE_SEARCH_IMPLEMENTATION.md +221 -0
  18. package/docs/PUPPETEER_INTEGRATION_PROPOSAL.md +1322 -0
  19. package/docs/QUICK_REFERENCE.md +395 -0
  20. package/docs/README.md +75 -0
  21. package/docs/RESOURCES_ARCHITECTURE.md +392 -0
  22. package/docs/RESOURCES_IMPLEMENTATION.md +276 -0
  23. package/docs/RESOURCES_SUMMARY.md +104 -0
  24. package/docs/SETUP_GUIDE.md +104 -0
  25. package/docs/UI_OPERATIONS_ARCHITECTURE.md +1219 -0
  26. package/docs/UI_OPERATIONS_DECISION_MATRIX.md +542 -0
  27. package/docs/UI_OPERATIONS_SUMMARY.md +507 -0
  28. package/docs/UPDATE_SET_VALIDATION.md +598 -0
  29. package/docs/UPDATE_SET_VALIDATION_SUMMARY.md +209 -0
  30. package/docs/VALIDATION_SUMMARY.md +479 -0
  31. package/jest.config.js +24 -0
  32. package/package.json +61 -0
  33. package/scripts/background_script_2025-09-29T20-19-35-101Z.js +23 -0
  34. package/scripts/link_ui_policy_actions_2025-09-29T20-17-15-218Z.js +90 -0
  35. package/scripts/set_update_set_Integration_Governance_Framework_2025-09-29T19-47-06-790Z.js +30 -0
  36. package/scripts/set_update_set_Integration_Governance_Framework_2025-09-29T19-59-33-152Z.js +30 -0
  37. package/scripts/set_update_set_current_2025-09-29T20-16-59-675Z.js +24 -0
  38. package/scripts/test_sys_dictionary_403.js +85 -0
  39. package/setup/setup-report.json +5313 -0
  40. package/src/config/comprehensive-table-definitions.json +2575 -0
  41. package/src/config/instance-config.json +4693 -0
  42. package/src/config/prompts.md +59 -0
  43. package/src/config/table-definitions.json +4681 -0
  44. package/src/config-manager.js +146 -0
  45. package/src/mcp-server-consolidated.js +2894 -0
  46. package/src/natural-language.js +472 -0
  47. package/src/resources.js +326 -0
  48. package/src/script-sync.js +428 -0
  49. package/src/server.js +125 -0
  50. package/src/servicenow-client.js +1625 -0
  51. package/src/stdio-server.js +52 -0
  52. package/start-mcp.sh +7 -0
package/src/config/prompts.md ADDED
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+ # ServiceNow MCP Prompts
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+
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+ ## Incident Analysis Prompt
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+ Analyze the provided ServiceNow incident data and provide insights including:
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+ - Root cause analysis suggestions
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+ - Priority/urgency assessment validation
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+ - Similar incident patterns
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+ - Recommended resolution steps
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+ - Knowledge base article suggestions
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+
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+ ## Change Risk Assessment
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+ Evaluate the provided change request data and assess:
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+ - Implementation risk level
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+ - Impact on dependent systems
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+ - Rollback plan requirements
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+ - Testing recommendations
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+ - Approval requirements
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+
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+ ## Problem Management Analysis
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+ Review problem record data and provide:
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+ - Root cause investigation guidance
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+ - Workaround validation
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+ - Related incident correlation
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+ - Knowledge capture recommendations
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+
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+ ## User Access Review
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+ Analyze user account data for:
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+ - Role assignment appropriateness
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+ - Group membership validation
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+ - Access pattern anomalies
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+ - Compliance requirements
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+
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+ ## Configuration Item Health Check
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+ Assess CI data for:
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+ - Relationship accuracy
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+ - Lifecycle state validation
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+ - Dependency mapping
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+ - Risk assessment
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+
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+ ## Service Request Processing
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+ Evaluate service request for:
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+ - Catalog item compliance
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+ - Fulfillment path optimization
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+ - SLA adherence tracking
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+ - Approval workflow validation
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+
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+ ## Knowledge Article Optimization
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+ Review knowledge articles for:
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+ - Content accuracy and completeness
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+ - Search optimization
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+ - Usage pattern analysis
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+ - Update recommendations
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+
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+ ## Workflow Efficiency Analysis
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+ Analyze workflow data for:
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+ - Bottleneck identification
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+ - Performance optimization
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+ - Exception handling improvements
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+ - User experience enhancement