retell-sdk 4.65.0 → 5.0.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (550) hide show
  1. package/CHANGELOG.md +4 -1326
  2. package/LICENSE +1 -1
  3. package/README.md +120 -44
  4. package/api-promise.d.mts +2 -0
  5. package/api-promise.d.mts.map +1 -0
  6. package/api-promise.d.ts +2 -0
  7. package/api-promise.d.ts.map +1 -0
  8. package/api-promise.js +6 -0
  9. package/api-promise.js.map +1 -0
  10. package/api-promise.mjs +2 -0
  11. package/api-promise.mjs.map +1 -0
  12. package/client.d.mts +217 -0
  13. package/client.d.mts.map +1 -0
  14. package/client.d.ts +217 -0
  15. package/client.d.ts.map +1 -0
  16. package/client.js +513 -0
  17. package/client.js.map +1 -0
  18. package/client.mjs +509 -0
  19. package/client.mjs.map +1 -0
  20. package/core/api-promise.d.mts +46 -0
  21. package/core/api-promise.d.mts.map +1 -0
  22. package/core/api-promise.d.ts +46 -0
  23. package/core/api-promise.d.ts.map +1 -0
  24. package/core/api-promise.js +74 -0
  25. package/core/api-promise.js.map +1 -0
  26. package/core/api-promise.mjs +70 -0
  27. package/core/api-promise.mjs.map +1 -0
  28. package/core/error.d.mts +46 -0
  29. package/core/error.d.mts.map +1 -0
  30. package/core/error.d.ts +46 -0
  31. package/core/error.d.ts.map +1 -0
  32. package/core/error.js +113 -0
  33. package/core/error.js.map +1 -0
  34. package/core/error.mjs +97 -0
  35. package/core/error.mjs.map +1 -0
  36. package/core/resource.d.mts +6 -0
  37. package/core/resource.d.mts.map +1 -0
  38. package/core/resource.d.ts +6 -0
  39. package/core/resource.d.ts.map +1 -0
  40. package/core/resource.js +11 -0
  41. package/core/resource.js.map +1 -0
  42. package/core/resource.mjs +7 -0
  43. package/core/resource.mjs.map +1 -0
  44. package/core/uploads.d.mts +3 -0
  45. package/core/uploads.d.mts.map +1 -0
  46. package/core/uploads.d.ts +3 -0
  47. package/core/uploads.d.ts.map +1 -0
  48. package/core/uploads.js +6 -0
  49. package/core/uploads.js.map +1 -0
  50. package/core/uploads.mjs +2 -0
  51. package/core/uploads.mjs.map +1 -0
  52. package/error.d.mts +2 -0
  53. package/error.d.mts.map +1 -0
  54. package/error.d.ts +1 -46
  55. package/error.d.ts.map +1 -1
  56. package/error.js +3 -110
  57. package/error.js.map +1 -1
  58. package/error.mjs +1 -96
  59. package/error.mjs.map +1 -1
  60. package/index.d.mts +6 -151
  61. package/index.d.mts.map +1 -0
  62. package/index.d.ts +5 -150
  63. package/index.d.ts.map +1 -1
  64. package/index.js +12 -150
  65. package/index.js.map +1 -1
  66. package/index.mjs +5 -123
  67. package/index.mjs.map +1 -1
  68. package/internal/builtin-types.d.mts +73 -0
  69. package/internal/builtin-types.d.mts.map +1 -0
  70. package/internal/builtin-types.d.ts +73 -0
  71. package/internal/builtin-types.d.ts.map +1 -0
  72. package/internal/builtin-types.js +4 -0
  73. package/internal/builtin-types.js.map +1 -0
  74. package/internal/builtin-types.mjs +3 -0
  75. package/internal/builtin-types.mjs.map +1 -0
  76. package/internal/detect-platform.d.mts +15 -0
  77. package/internal/detect-platform.d.mts.map +1 -0
  78. package/internal/detect-platform.d.ts +15 -0
  79. package/internal/detect-platform.d.ts.map +1 -0
  80. package/internal/detect-platform.js +162 -0
  81. package/internal/detect-platform.js.map +1 -0
  82. package/internal/detect-platform.mjs +157 -0
  83. package/internal/detect-platform.mjs.map +1 -0
  84. package/internal/errors.d.mts +3 -0
  85. package/internal/errors.d.mts.map +1 -0
  86. package/internal/errors.d.ts +3 -0
  87. package/internal/errors.d.ts.map +1 -0
  88. package/internal/errors.js +41 -0
  89. package/internal/errors.js.map +1 -0
  90. package/internal/errors.mjs +36 -0
  91. package/internal/errors.mjs.map +1 -0
  92. package/internal/headers.d.mts +20 -0
  93. package/internal/headers.d.mts.map +1 -0
  94. package/internal/headers.d.ts +20 -0
  95. package/internal/headers.d.ts.map +1 -0
  96. package/internal/headers.js +79 -0
  97. package/internal/headers.js.map +1 -0
  98. package/internal/headers.mjs +74 -0
  99. package/internal/headers.mjs.map +1 -0
  100. package/internal/parse.d.mts +12 -0
  101. package/internal/parse.d.mts.map +1 -0
  102. package/internal/parse.d.ts +12 -0
  103. package/internal/parse.d.ts.map +1 -0
  104. package/internal/parse.js +40 -0
  105. package/internal/parse.js.map +1 -0
  106. package/internal/parse.mjs +37 -0
  107. package/internal/parse.mjs.map +1 -0
  108. package/internal/request-options.d.mts +75 -0
  109. package/internal/request-options.d.mts.map +1 -0
  110. package/internal/request-options.d.ts +75 -0
  111. package/internal/request-options.d.ts.map +1 -0
  112. package/internal/request-options.js +14 -0
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  114. package/internal/request-options.mjs +10 -0
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  116. package/internal/shim-types.d.mts +17 -0
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  120. package/internal/shim-types.js +4 -0
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  122. package/internal/shim-types.mjs +3 -0
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  124. package/internal/shims.d.mts +20 -0
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  126. package/internal/shims.d.ts +20 -0
  127. package/internal/shims.d.ts.map +1 -0
  128. package/internal/shims.js +92 -0
  129. package/internal/shims.js.map +1 -0
  130. package/internal/shims.mjs +85 -0
  131. package/internal/shims.mjs.map +1 -0
  132. package/internal/to-file.d.mts +45 -0
  133. package/internal/to-file.d.mts.map +1 -0
  134. package/internal/to-file.d.ts +45 -0
  135. package/internal/to-file.d.ts.map +1 -0
  136. package/internal/to-file.js +91 -0
  137. package/internal/to-file.js.map +1 -0
  138. package/internal/to-file.mjs +88 -0
  139. package/internal/to-file.mjs.map +1 -0
  140. package/internal/tslib.js +81 -0
  141. package/internal/tslib.mjs +17 -0
  142. package/internal/types.d.mts +69 -0
  143. package/internal/types.d.mts.map +1 -0
  144. package/internal/types.d.ts +69 -0
  145. package/internal/types.d.ts.map +1 -0
  146. package/internal/types.js +4 -0
  147. package/internal/types.js.map +1 -0
  148. package/internal/types.mjs +3 -0
  149. package/internal/types.mjs.map +1 -0
  150. package/internal/uploads.d.mts +42 -0
  151. package/internal/uploads.d.mts.map +1 -0
  152. package/internal/uploads.d.ts +42 -0
  153. package/internal/uploads.d.ts.map +1 -0
  154. package/internal/uploads.js +141 -0
  155. package/internal/uploads.js.map +1 -0
  156. package/internal/uploads.mjs +131 -0
  157. package/internal/uploads.mjs.map +1 -0
  158. package/internal/utils/base64.d.mts +3 -0
  159. package/internal/utils/base64.d.mts.map +1 -0
  160. package/internal/utils/base64.d.ts +3 -0
  161. package/internal/utils/base64.d.ts.map +1 -0
  162. package/internal/utils/base64.js +38 -0
  163. package/internal/utils/base64.js.map +1 -0
  164. package/internal/utils/base64.mjs +33 -0
  165. package/internal/utils/base64.mjs.map +1 -0
  166. package/internal/utils/bytes.d.mts +4 -0
  167. package/internal/utils/bytes.d.mts.map +1 -0
  168. package/internal/utils/bytes.d.ts +4 -0
  169. package/internal/utils/bytes.d.ts.map +1 -0
  170. package/internal/utils/bytes.js +31 -0
  171. package/internal/utils/bytes.js.map +1 -0
  172. package/internal/utils/bytes.mjs +26 -0
  173. package/internal/utils/bytes.mjs.map +1 -0
  174. package/internal/utils/env.d.mts +9 -0
  175. package/internal/utils/env.d.mts.map +1 -0
  176. package/internal/utils/env.d.ts +9 -0
  177. package/internal/utils/env.d.ts.map +1 -0
  178. package/internal/utils/env.js +22 -0
  179. package/internal/utils/env.js.map +1 -0
  180. package/internal/utils/env.mjs +18 -0
  181. package/internal/utils/env.mjs.map +1 -0
  182. package/internal/utils/log.d.mts +37 -0
  183. package/internal/utils/log.d.mts.map +1 -0
  184. package/internal/utils/log.d.ts +37 -0
  185. package/internal/utils/log.d.ts.map +1 -0
  186. package/internal/utils/log.js +85 -0
  187. package/internal/utils/log.js.map +1 -0
  188. package/internal/utils/log.mjs +79 -0
  189. package/internal/utils/log.mjs.map +1 -0
  190. package/internal/utils/path.d.mts +15 -0
  191. package/internal/utils/path.d.mts.map +1 -0
  192. package/internal/utils/path.d.ts +15 -0
  193. package/internal/utils/path.d.ts.map +1 -0
  194. package/internal/utils/path.js +79 -0
  195. package/internal/utils/path.js.map +1 -0
  196. package/internal/utils/path.mjs +74 -0
  197. package/internal/utils/path.mjs.map +1 -0
  198. package/internal/utils/sleep.d.mts +2 -0
  199. package/internal/utils/sleep.d.mts.map +1 -0
  200. package/internal/utils/sleep.d.ts +2 -0
  201. package/internal/utils/sleep.d.ts.map +1 -0
  202. package/internal/utils/sleep.js +7 -0
  203. package/internal/utils/sleep.js.map +1 -0
  204. package/internal/utils/sleep.mjs +3 -0
  205. package/internal/utils/sleep.mjs.map +1 -0
  206. package/internal/utils/uuid.d.mts +5 -0
  207. package/internal/utils/uuid.d.mts.map +1 -0
  208. package/internal/utils/uuid.d.ts +5 -0
  209. package/internal/utils/uuid.d.ts.map +1 -0
  210. package/internal/utils/uuid.js +19 -0
  211. package/internal/utils/uuid.js.map +1 -0
  212. package/internal/utils/uuid.mjs +15 -0
  213. package/internal/utils/uuid.mjs.map +1 -0
  214. package/internal/utils/values.d.mts +18 -0
  215. package/internal/utils/values.d.mts.map +1 -0
  216. package/internal/utils/values.d.ts +18 -0
  217. package/internal/utils/values.d.ts.map +1 -0
  218. package/internal/utils/values.js +112 -0
  219. package/internal/utils/values.js.map +1 -0
  220. package/internal/utils/values.mjs +94 -0
  221. package/internal/utils/values.mjs.map +1 -0
  222. package/internal/utils.d.mts +7 -0
  223. package/internal/utils.d.mts.map +1 -0
  224. package/internal/utils.d.ts +7 -0
  225. package/internal/utils.d.ts.map +1 -0
  226. package/internal/utils.js +11 -0
  227. package/internal/utils.js.map +1 -0
  228. package/internal/utils.mjs +8 -0
  229. package/internal/utils.mjs.map +1 -0
  230. package/package.json +101 -65
  231. package/resource.d.mts +2 -0
  232. package/resource.d.mts.map +1 -0
  233. package/resource.d.ts +1 -5
  234. package/resource.d.ts.map +1 -1
  235. package/resource.js +3 -8
  236. package/resource.js.map +1 -1
  237. package/resource.mjs +1 -6
  238. package/resource.mjs.map +1 -1
  239. package/resources/agent.d.mts +1803 -0
  240. package/resources/agent.d.mts.map +1 -0
  241. package/resources/agent.d.ts +377 -81
  242. package/resources/agent.d.ts.map +1 -1
  243. package/resources/agent.js +33 -20
  244. package/resources/agent.js.map +1 -1
  245. package/resources/agent.mjs +33 -20
  246. package/resources/agent.mjs.map +1 -1
  247. package/resources/batch-call.d.mts +926 -0
  248. package/resources/batch-call.d.mts.map +1 -0
  249. package/resources/batch-call.d.ts +220 -28
  250. package/resources/batch-call.d.ts.map +1 -1
  251. package/resources/batch-call.js +6 -2
  252. package/resources/batch-call.js.map +1 -1
  253. package/resources/batch-call.mjs +6 -2
  254. package/resources/batch-call.mjs.map +1 -1
  255. package/resources/call.d.mts +4280 -0
  256. package/resources/call.d.mts.map +1 -0
  257. package/resources/call.d.ts +556 -110
  258. package/resources/call.d.ts.map +1 -1
  259. package/resources/call.js +20 -10
  260. package/resources/call.js.map +1 -1
  261. package/resources/call.mjs +20 -10
  262. package/resources/call.mjs.map +1 -1
  263. package/resources/chat-agent.d.mts +836 -0
  264. package/resources/chat-agent.d.mts.map +1 -0
  265. package/resources/chat-agent.d.ts +118 -23
  266. package/resources/chat-agent.d.ts.map +1 -1
  267. package/resources/chat-agent.js +33 -20
  268. package/resources/chat-agent.js.map +1 -1
  269. package/resources/chat-agent.mjs +33 -20
  270. package/resources/chat-agent.mjs.map +1 -1
  271. package/resources/chat.d.mts +607 -0
  272. package/resources/chat.d.mts.map +1 -0
  273. package/resources/chat.d.ts +82 -30
  274. package/resources/chat.d.ts.map +1 -1
  275. package/resources/chat.js +21 -11
  276. package/resources/chat.js.map +1 -1
  277. package/resources/chat.mjs +21 -11
  278. package/resources/chat.mjs.map +1 -1
  279. package/resources/concurrency.d.mts +51 -0
  280. package/resources/concurrency.d.mts.map +1 -0
  281. package/resources/concurrency.d.ts +14 -3
  282. package/resources/concurrency.d.ts.map +1 -1
  283. package/resources/concurrency.js +1 -1
  284. package/resources/concurrency.js.map +1 -1
  285. package/resources/concurrency.mjs +1 -1
  286. package/resources/concurrency.mjs.map +1 -1
  287. package/resources/conversation-flow-component.d.mts +11838 -0
  288. package/resources/conversation-flow-component.d.mts.map +1 -0
  289. package/resources/conversation-flow-component.d.ts +6600 -2597
  290. package/resources/conversation-flow-component.d.ts.map +1 -1
  291. package/resources/conversation-flow-component.js +10 -8
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  293. package/resources/conversation-flow-component.mjs +10 -8
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  295. package/resources/conversation-flow.d.mts +23851 -0
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  297. package/resources/conversation-flow.d.ts +15877 -7958
  298. package/resources/conversation-flow.d.ts.map +1 -1
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  300. package/resources/conversation-flow.js.map +1 -1
  301. package/resources/conversation-flow.mjs +30 -15
  302. package/resources/conversation-flow.mjs.map +1 -1
  303. package/resources/index.d.mts +15 -0
  304. package/resources/index.d.mts.map +1 -0
  305. package/resources/index.d.ts +4 -4
  306. package/resources/index.d.ts.map +1 -1
  307. package/resources/index.js.map +1 -1
  308. package/resources/index.mjs +2 -2
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  310. package/resources/knowledge-base.d.mts +228 -0
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  315. package/resources/knowledge-base.js.map +1 -1
  316. package/resources/knowledge-base.mjs +16 -13
  317. package/resources/knowledge-base.mjs.map +1 -1
  318. package/resources/llm.d.mts +5306 -0
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  320. package/resources/llm.d.ts +1189 -477
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  326. package/resources/mcp-tool.d.mts +45 -0
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  334. package/resources/phone-number.d.mts +595 -0
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  342. package/resources/tests.d.mts +561 -0
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  350. package/resources/voice.d.mts +130 -0
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  363. package/src/api-promise.ts +2 -0
  364. package/src/client.ts +1005 -0
  365. package/src/core/README.md +3 -0
  366. package/src/core/api-promise.ts +92 -0
  367. package/src/core/error.ts +130 -0
  368. package/src/core/resource.ts +11 -0
  369. package/src/core/uploads.ts +2 -0
  370. package/src/error.ts +2 -130
  371. package/src/index.ts +5 -405
  372. package/src/internal/README.md +3 -0
  373. package/src/internal/builtin-types.ts +93 -0
  374. package/src/internal/detect-platform.ts +196 -0
  375. package/src/internal/errors.ts +33 -0
  376. package/src/internal/headers.ts +97 -0
  377. package/src/internal/parse.ts +56 -0
  378. package/src/internal/request-options.ts +91 -0
  379. package/src/internal/shim-types.ts +26 -0
  380. package/src/internal/shims.ts +107 -0
  381. package/src/internal/to-file.ts +154 -0
  382. package/src/internal/types.ts +95 -0
  383. package/src/internal/uploads.ts +187 -0
  384. package/src/internal/utils/base64.ts +40 -0
  385. package/src/internal/utils/bytes.ts +32 -0
  386. package/src/internal/utils/env.ts +18 -0
  387. package/src/internal/utils/log.ts +126 -0
  388. package/src/internal/utils/path.ts +88 -0
  389. package/src/internal/utils/sleep.ts +3 -0
  390. package/src/internal/utils/uuid.ts +17 -0
  391. package/src/internal/utils/values.ts +105 -0
  392. package/src/internal/utils.ts +8 -0
  393. package/src/resource.ts +2 -11
  394. package/src/resources/agent.ts +610 -101
  395. package/src/resources/batch-call.ts +318 -26
  396. package/src/resources/call.ts +835 -111
  397. package/src/resources/chat-agent.ts +191 -41
  398. package/src/resources/chat.ts +108 -40
  399. package/src/resources/concurrency.ts +16 -3
  400. package/src/resources/conversation-flow-component.ts +9469 -4285
  401. package/src/resources/conversation-flow.ts +21572 -11318
  402. package/src/resources/index.ts +25 -2
  403. package/src/resources/knowledge-base.ts +40 -28
  404. package/src/resources/llm.ts +1422 -599
  405. package/src/resources/mcp-tool.ts +13 -6
  406. package/src/resources/phone-number.ts +410 -18
  407. package/src/resources/tests.ts +608 -9
  408. package/src/resources/voice.ts +122 -7
  409. package/src/tsconfig.json +2 -2
  410. package/src/uploads.ts +2 -259
  411. package/src/version.ts +1 -1
  412. package/uploads.d.mts +2 -0
  413. package/uploads.d.mts.map +1 -0
  414. package/uploads.d.ts +1 -74
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@@ -0,0 +1,1803 @@
1
+ import { APIResource } from "../core/resource.mjs";
2
+ import { APIPromise } from "../core/api-promise.mjs";
3
+ import { RequestOptions } from "../internal/request-options.mjs";
4
+ export declare class Agent extends APIResource {
5
+ /**
6
+ * Create a new agent
7
+ *
8
+ * @example
9
+ * ```ts
10
+ * const agentResponse = await client.agent.create({
11
+ * response_engine: {
12
+ * llm_id: 'llm_234sdertfsdsfsdf',
13
+ * type: 'retell-llm',
14
+ * },
15
+ * voice_id: '11labs-Adrian',
16
+ * });
17
+ * ```
18
+ */
19
+ create(body: AgentCreateParams, options?: RequestOptions): APIPromise<AgentResponse>;
20
+ /**
21
+ * Retrieve details of a specific agent
22
+ *
23
+ * @example
24
+ * ```ts
25
+ * const agentResponse = await client.agent.retrieve(
26
+ * '16b980523634a6dc504898cda492e939',
27
+ * );
28
+ * ```
29
+ */
30
+ retrieve(agentID: string, query?: AgentRetrieveParams | null | undefined, options?: RequestOptions): APIPromise<AgentResponse>;
31
+ /**
32
+ * Update an existing agent's latest draft version
33
+ *
34
+ * @example
35
+ * ```ts
36
+ * const agentResponse = await client.agent.update(
37
+ * '16b980523634a6dc504898cda492e939',
38
+ * { agent_name: 'Jarvis' },
39
+ * );
40
+ * ```
41
+ */
42
+ update(agentID: string, params: AgentUpdateParams, options?: RequestOptions): APIPromise<AgentResponse>;
43
+ /**
44
+ * List all agents
45
+ *
46
+ * @example
47
+ * ```ts
48
+ * const agentResponses = await client.agent.list();
49
+ * ```
50
+ */
51
+ list(query?: AgentListParams | null | undefined, options?: RequestOptions): APIPromise<AgentListResponse>;
52
+ /**
53
+ * Delete an existing agent
54
+ *
55
+ * @example
56
+ * ```ts
57
+ * await client.agent.delete(
58
+ * 'oBeDLoLOeuAbiuaMFXRtDOLriTJ5tSxD',
59
+ * );
60
+ * ```
61
+ */
62
+ delete(agentID: string, options?: RequestOptions): APIPromise<void>;
63
+ /**
64
+ * Get all versions of an agent
65
+ *
66
+ * @example
67
+ * ```ts
68
+ * const agentResponses = await client.agent.getVersions(
69
+ * '16b980523634a6dc504898cda492e939',
70
+ * );
71
+ * ```
72
+ */
73
+ getVersions(agentID: string, options?: RequestOptions): APIPromise<AgentGetVersionsResponse>;
74
+ /**
75
+ * Publish the latest version of the agent and create a new draft agent with newer
76
+ * version.
77
+ *
78
+ * @example
79
+ * ```ts
80
+ * await client.agent.publish(
81
+ * '16b980523634a6dc504898cda492e939',
82
+ * );
83
+ * ```
84
+ */
85
+ publish(agentID: string, options?: RequestOptions): APIPromise<void>;
86
+ }
87
+ export interface AgentResponse {
88
+ /**
89
+ * Unique id of agent.
90
+ */
91
+ agent_id: string;
92
+ /**
93
+ * Last modification timestamp (milliseconds since epoch). Either the time of last
94
+ * update or creation if no updates available.
95
+ */
96
+ last_modification_timestamp: number;
97
+ /**
98
+ * The Response Engine to attach to the agent. It is used to generate responses for
99
+ * the agent. You need to create a Response Engine first before attaching it to an
100
+ * agent.
101
+ */
102
+ response_engine: AgentResponse.ResponseEngineRetellLm | AgentResponse.ResponseEngineCustomLm | AgentResponse.ResponseEngineConversationFlow;
103
+ /**
104
+ * Version of the agent.
105
+ */
106
+ version: number;
107
+ /**
108
+ * Unique voice id used for the agent. Find list of available voices and their
109
+ * preview in Dashboard.
110
+ */
111
+ voice_id: string;
112
+ /**
113
+ * The name of the agent. Only used for your own reference.
114
+ */
115
+ agent_name?: string | null;
116
+ /**
117
+ * If set to true, DTMF input will be accepted and processed. If false, any DTMF
118
+ * input will be ignored. Default to true.
119
+ */
120
+ allow_user_dtmf?: boolean;
121
+ /**
122
+ * If set, will add ambient environment sound to the call to make experience more
123
+ * realistic. Currently supports the following options:
124
+ *
125
+ * - `coffee-shop`: Coffee shop ambience with people chatting in background.
126
+ * [Listen to Ambience](https://retell-utils-public.s3.us-west-2.amazonaws.com/coffee-shop.wav)
127
+ * - `convention-hall`: Convention hall ambience, with some echo and people
128
+ * chatting in background.
129
+ * [Listen to Ambience](https://retell-utils-public.s3.us-west-2.amazonaws.com/convention-hall.wav)
130
+ * - `summer-outdoor`: Summer outdoor ambience with cicada chirping.
131
+ * [Listen to Ambience](https://retell-utils-public.s3.us-west-2.amazonaws.com/summer-outdoor.wav)
132
+ * - `mountain-outdoor`: Mountain outdoor ambience with birds singing.
133
+ * [Listen to Ambience](https://retell-utils-public.s3.us-west-2.amazonaws.com/mountain-outdoor.wav)
134
+ * - `static-noise`: Constant static noise.
135
+ * [Listen to Ambience](https://retell-utils-public.s3.us-west-2.amazonaws.com/static-noise.wav)
136
+ * - `call-center`: Call center work noise.
137
+ * [Listen to Ambience](https://retell-utils-public.s3.us-west-2.amazonaws.com/call-center.wav)
138
+ * Set to `null` to remove ambient sound from this agent.
139
+ */
140
+ ambient_sound?: 'coffee-shop' | 'convention-hall' | 'summer-outdoor' | 'mountain-outdoor' | 'static-noise' | 'call-center' | null;
141
+ /**
142
+ * If set, will control the volume of the ambient sound. Value ranging from [0,2].
143
+ * Lower value means quieter ambient sound, while higher value means louder ambient
144
+ * sound. If unset, default value 1 will apply.
145
+ */
146
+ ambient_sound_volume?: number;
147
+ /**
148
+ * Prompt to determine whether the post call or chat analysis should mark the
149
+ * interaction as successful. Set to null to use the default prompt.
150
+ */
151
+ analysis_successful_prompt?: string | null;
152
+ /**
153
+ * Prompt to guide how the post call or chat analysis summary should be generated.
154
+ * When unset, the default system prompt is used. Set to null to use the default
155
+ * prompt.
156
+ */
157
+ analysis_summary_prompt?: string | null;
158
+ /**
159
+ * Only applicable when enable_backchannel is true. Controls how often the agent
160
+ * would backchannel when a backchannel is possible. Value ranging from [0,1].
161
+ * Lower value means less frequent backchannel, while higher value means more
162
+ * frequent backchannel. If unset, default value 0.8 will apply.
163
+ */
164
+ backchannel_frequency?: number;
165
+ /**
166
+ * Only applicable when enable_backchannel is true. A list of words that the agent
167
+ * would use as backchannel. If not set, default backchannel words will apply.
168
+ * Check out
169
+ * [backchannel default words](/agent/interaction-configuration#backchannel) for
170
+ * more details. Note that certain voices do not work too well with certain words,
171
+ * so it's recommended to experiment before adding any words.
172
+ */
173
+ backchannel_words?: Array<string> | null;
174
+ /**
175
+ * If set, will delay the first message by the specified amount of milliseconds, so
176
+ * that it gives user more time to prepare to take the call. Valid range is [0,
177
+ * 5000]. If not set or set to 0, agent will speak immediately. Only applicable
178
+ * when agent speaks first.
179
+ */
180
+ begin_message_delay_ms?: number;
181
+ /**
182
+ * Provide a customized list of keywords to bias the transcriber model, so that
183
+ * these words are more likely to get transcribed. Commonly used for names, brands,
184
+ * street, etc.
185
+ */
186
+ boosted_keywords?: Array<string> | null;
187
+ /**
188
+ * Custom STT configuration. Only used when stt_mode is set to custom.
189
+ */
190
+ custom_stt_config?: AgentResponse.CustomSttConfig;
191
+ /**
192
+ * Granular setting to manage how Retell stores sensitive data (transcripts,
193
+ * recordings, logs, etc.). This replaces the deprecated
194
+ * `opt_out_sensitive_data_storage` field.
195
+ *
196
+ * - `everything`: Store all data including transcripts, recordings, and logs.
197
+ * - `everything_except_pii`: Store data without PII when PII is detected.
198
+ * - `basic_attributes_only`: Store only basic attributes; no
199
+ * transcripts/recordings/logs. If not set, default value of "everything" will
200
+ * apply.
201
+ */
202
+ data_storage_setting?: 'everything' | 'everything_except_pii' | 'basic_attributes_only';
203
+ /**
204
+ * If set, determines what denoising mode to use. Use "no-denoise" to bypass all
205
+ * audio denoising. Default to noise-cancellation.
206
+ */
207
+ denoising_mode?: 'no-denoise' | 'noise-cancellation' | 'noise-and-background-speech-cancellation';
208
+ /**
209
+ * Controls whether the agent would backchannel (agent interjects the speaker with
210
+ * phrases like "yeah", "uh-huh" to signify interest and engagement). Backchannel
211
+ * when enabled tends to show up more in longer user utterances. If not set, agent
212
+ * will not backchannel.
213
+ */
214
+ enable_backchannel?: boolean;
215
+ /**
216
+ * If set to true, will enable dynamic voice speed adjustment based on the user's
217
+ * speech rate and conversation context. If unset, default value false will apply.
218
+ */
219
+ enable_dynamic_voice_speed?: boolean;
220
+ /**
221
+ * If set to true, will detect whether the call enters a voicemail. Note that this
222
+ * feature is only available for phone calls.
223
+ */
224
+ enable_voicemail_detection?: boolean;
225
+ /**
226
+ * If users stay silent for a period after agent speech, end the call. The minimum
227
+ * value allowed is 10,000 ms (10 s). By default, this is set to 600000 (10 min).
228
+ */
229
+ end_call_after_silence_ms?: number;
230
+ /**
231
+ * When TTS provider for the selected voice is experiencing outages, we would use
232
+ * fallback voices listed here for the agent. Voice id and the fallback voice ids
233
+ * must be from different TTS providers. The system would go through the list in
234
+ * order, if the first one in the list is also having outage, it would use the next
235
+ * one. Set to null to remove voice fallback for the agent.
236
+ */
237
+ fallback_voice_ids?: Array<string> | null;
238
+ /**
239
+ * Configuration for guardrail checks to detect and prevent prohibited topics in
240
+ * agent output and user input.
241
+ */
242
+ guardrail_config?: AgentResponse.GuardrailConfig;
243
+ /**
244
+ * Controls how sensitive the agent is to user interruptions. Value ranging from
245
+ * [0,1]. Lower value means it will take longer / more words for user to interrupt
246
+ * agent, while higher value means it's easier for user to interrupt agent. If
247
+ * unset, default value 1 will apply. When this is set to 0, agent would never be
248
+ * interrupted.
249
+ */
250
+ interruption_sensitivity?: number;
251
+ /**
252
+ * Whether the agent is public. When set to true, the agent is available for public
253
+ * agent preview link.
254
+ */
255
+ is_public?: boolean | null;
256
+ /**
257
+ * Whether the agent is published.
258
+ */
259
+ is_published?: boolean;
260
+ /**
261
+ * If this option is set, the call will try to detect IVR in the first 3 minutes of
262
+ * the call. Actions defined will be applied when the IVR is detected. Set this to
263
+ * null to disable IVR detection.
264
+ */
265
+ ivr_option?: AgentResponse.IvrOption | null;
266
+ /**
267
+ * Specifies what language (and dialect) the speech recognition will operate in.
268
+ * For instance, selecting `en-GB` optimizes speech recognition for British
269
+ * English. If unset, will use default value `en-US`. Select `multi` for
270
+ * multilingual support.
271
+ */
272
+ language?: 'en-US' | 'en-IN' | 'en-GB' | 'en-AU' | 'en-NZ' | 'de-DE' | 'es-ES' | 'es-419' | 'hi-IN' | 'fr-FR' | 'fr-CA' | 'ja-JP' | 'pt-PT' | 'pt-BR' | 'zh-CN' | 'ru-RU' | 'it-IT' | 'ko-KR' | 'nl-NL' | 'nl-BE' | 'pl-PL' | 'tr-TR' | 'vi-VN' | 'ro-RO' | 'bg-BG' | 'ca-ES' | 'th-TH' | 'da-DK' | 'fi-FI' | 'el-GR' | 'hu-HU' | 'id-ID' | 'no-NO' | 'sk-SK' | 'sv-SE' | 'lt-LT' | 'lv-LV' | 'cs-CZ' | 'ms-MY' | 'af-ZA' | 'ar-SA' | 'az-AZ' | 'bs-BA' | 'cy-GB' | 'fa-IR' | 'fil-PH' | 'gl-ES' | 'he-IL' | 'hr-HR' | 'hy-AM' | 'is-IS' | 'kk-KZ' | 'kn-IN' | 'mk-MK' | 'mr-IN' | 'ne-NP' | 'sl-SI' | 'sr-RS' | 'sw-KE' | 'ta-IN' | 'ur-IN' | 'yue-CN' | 'uk-UA' | 'multi';
273
+ /**
274
+ * Maximum allowed length for the call, will force end the call if reached. The
275
+ * minimum value allowed is 60,000 ms (1 min), and maximum value allowed is
276
+ * 7,200,000 (2 hours). By default, this is set to 3,600,000 (1 hour).
277
+ */
278
+ max_call_duration_ms?: number;
279
+ /**
280
+ * If set to true, will normalize the some part of text (number, currency, date,
281
+ * etc) to spoken to its spoken form for more consistent speech synthesis
282
+ * (sometimes the voice synthesize system itself might read these wrong with the
283
+ * raw text). For example, it will convert "Call my number 2137112342 on Jul 5th,
284
+ * 2024 for the $24.12 payment" to "Call my number two one three seven one one two
285
+ * three four two on july fifth, twenty twenty four for the twenty four dollars
286
+ * twelve cents payment" before starting audio generation.
287
+ */
288
+ normalize_for_speech?: boolean;
289
+ /**
290
+ * Whether this agent opts in for signed URLs for public logs and recordings. When
291
+ * enabled, the generated URLs will include security signatures that restrict
292
+ * access and automatically expire after 24 hours.
293
+ */
294
+ opt_in_signed_url?: boolean;
295
+ /**
296
+ * Configuration for PII scrubbing from transcripts and recordings.
297
+ */
298
+ pii_config?: AgentResponse.PiiConfig;
299
+ /**
300
+ * Post call analysis data to extract from the call. This data will augment the
301
+ * pre-defined variables extracted in the call analysis. This will be available
302
+ * after the call ends.
303
+ */
304
+ post_call_analysis_data?: Array<AgentResponse.StringAnalysisData | AgentResponse.EnumAnalysisData | AgentResponse.BooleanAnalysisData | AgentResponse.NumberAnalysisData> | null;
305
+ /**
306
+ * The model to use for post call analysis. Default to gpt-4.1-mini.
307
+ */
308
+ post_call_analysis_model?: 'gpt-4.1' | 'gpt-4.1-mini' | 'gpt-4.1-nano' | 'gpt-5' | 'gpt-5.1' | 'gpt-5.2' | 'gpt-5-mini' | 'gpt-5-nano' | 'claude-4.5-sonnet' | 'claude-4.5-haiku' | 'gemini-2.5-flash' | 'gemini-2.5-flash-lite' | 'gemini-3.0-flash' | null;
309
+ /**
310
+ * A list of words / phrases and their pronunciation to be used to guide the audio
311
+ * synthesize for consistent pronunciation. Currently only supported for English &
312
+ * 11labs voices. Set to null to remove pronunciation dictionary from this agent.
313
+ */
314
+ pronunciation_dictionary?: Array<AgentResponse.PronunciationDictionary> | null;
315
+ /**
316
+ * If set, controls how many times agent would remind user when user is
317
+ * unresponsive. Must be a non negative integer. If unset, default value of 1 will
318
+ * apply (remind once). Set to 0 to disable agent from reminding.
319
+ */
320
+ reminder_max_count?: number;
321
+ /**
322
+ * If set (in milliseconds), will trigger a reminder to the agent to speak if the
323
+ * user has been silent for the specified duration after some agent speech. Must be
324
+ * a positive number. If unset, default value of 10000 ms (10 s) will apply.
325
+ */
326
+ reminder_trigger_ms?: number;
327
+ /**
328
+ * Controls how responsive is the agent. Value ranging from [0,1]. Lower value
329
+ * means less responsive agent (wait more, respond slower), while higher value
330
+ * means faster exchanges (respond when it can). If unset, default value 1 will
331
+ * apply.
332
+ */
333
+ responsiveness?: number;
334
+ /**
335
+ * If set, the phone ringing will last for the specified amount of milliseconds.
336
+ * This applies for both outbound call ringtime, and call transfer ringtime.
337
+ * Default to 30000 (30 s). Valid range is [5000, 90000].
338
+ */
339
+ ring_duration_ms?: number;
340
+ /**
341
+ * The expiration time for the signed url in milliseconds. Only applicable when
342
+ * opt_in_signed_url is true. If not set, default value of 86400000 (24 hours) will
343
+ * apply.
344
+ */
345
+ signed_url_expiration_ms?: number | null;
346
+ /**
347
+ * If set, determines whether speech to text should focus on latency or accuracy.
348
+ * Default to fast mode. When set to custom, custom_stt_config must be provided.
349
+ */
350
+ stt_mode?: 'fast' | 'accurate' | 'custom';
351
+ user_dtmf_options?: AgentResponse.UserDtmfOptions | null;
352
+ /**
353
+ * Optional description of the agent version. Used for your own reference and
354
+ * documentation.
355
+ */
356
+ version_description?: string | null;
357
+ /**
358
+ * If set, determines the vocabulary set to use for transcription. This setting
359
+ * only applies for English agents, for non English agent, this setting is a no-op.
360
+ * Default to general.
361
+ */
362
+ vocab_specialization?: 'general' | 'medical';
363
+ /**
364
+ * Controls the emotional tone of the agent's voice. Currently supported for
365
+ * Cartesia and Minimax TTS providers. If unset, no emotion will be used.
366
+ */
367
+ voice_emotion?: 'calm' | 'sympathetic' | 'happy' | 'sad' | 'angry' | 'fearful' | 'surprised' | null;
368
+ /**
369
+ * Select the voice model used for the selected voice. Each provider has a set of
370
+ * available voice models. Set to null to remove voice model selection, and default
371
+ * ones will apply. Check out dashboard for more details of each voice model.
372
+ */
373
+ voice_model?: 'eleven_turbo_v2' | 'eleven_flash_v2' | 'eleven_turbo_v2_5' | 'eleven_flash_v2_5' | 'eleven_multilingual_v2' | 'sonic-2' | 'sonic-3' | 'sonic-3-latest' | 'sonic-turbo' | 'tts-1' | 'gpt-4o-mini-tts' | 'speech-02-turbo' | 'speech-2.8-turbo' | null;
374
+ /**
375
+ * Controls speed of voice. Value ranging from [0.5,2]. Lower value means slower
376
+ * speech, while higher value means faster speech rate. If unset, default value 1
377
+ * will apply.
378
+ */
379
+ voice_speed?: number;
380
+ /**
381
+ * Controls how stable the voice is. Value ranging from [0,2]. Lower value means
382
+ * more stable, and higher value means more variant speech generation. Currently
383
+ * this setting only applies to `11labs` voices. If unset, default value 1 will
384
+ * apply.
385
+ */
386
+ voice_temperature?: number;
387
+ /**
388
+ * Configures when to stop running voicemail detection, as it becomes unlikely to
389
+ * hit voicemail after a couple minutes, and keep running it will only have
390
+ * negative impact. The minimum value allowed is 5,000 ms (5 s), and maximum value
391
+ * allowed is 180,000 (3 minutes). By default, this is set to 30,000 (30 s).
392
+ */
393
+ voicemail_detection_timeout_ms?: number;
394
+ /**
395
+ * The message to be played when the call enters a voicemail. Note that this
396
+ * feature is only available for phone calls. If you want to hangup after hitting
397
+ * voicemail, set this to empty string.
398
+ */
399
+ voicemail_message?: string;
400
+ /**
401
+ * If this option is set, the call will try to detect voicemail in the first 3
402
+ * minutes of the call. Actions defined (hangup, or leave a message) will be
403
+ * applied when the voicemail is detected. Set this to null to disable voicemail
404
+ * detection.
405
+ */
406
+ voicemail_option?: AgentResponse.VoicemailOption | null;
407
+ /**
408
+ * If set, will control the volume of the agent. Value ranging from [0,2]. Lower
409
+ * value means quieter agent speech, while higher value means louder agent speech.
410
+ * If unset, default value 1 will apply.
411
+ */
412
+ volume?: number;
413
+ /**
414
+ * Which webhook events this agent should receive. If not set, defaults to
415
+ * call_started, call_ended, call_analyzed.
416
+ */
417
+ webhook_events?: Array<'call_started' | 'call_ended' | 'call_analyzed' | 'transcript_updated' | 'transfer_started' | 'transfer_bridged' | 'transfer_cancelled' | 'transfer_ended'> | null;
418
+ /**
419
+ * The timeout for the webhook in milliseconds. If not set, default value of 10000
420
+ * will apply.
421
+ */
422
+ webhook_timeout_ms?: number;
423
+ /**
424
+ * The webhook for agent to listen to call events. See what events it would get at
425
+ * [webhook doc](/features/webhook). If set, will binds webhook events for this
426
+ * agent to the specified url, and will ignore the account level webhook for this
427
+ * agent. Set to `null` to remove webhook url from this agent.
428
+ */
429
+ webhook_url?: string | null;
430
+ }
431
+ export declare namespace AgentResponse {
432
+ interface ResponseEngineRetellLm {
433
+ /**
434
+ * id of the Retell LLM Response Engine.
435
+ */
436
+ llm_id: string;
437
+ /**
438
+ * type of the Response Engine.
439
+ */
440
+ type: 'retell-llm';
441
+ /**
442
+ * Version of the Retell LLM Response Engine.
443
+ */
444
+ version?: number | null;
445
+ }
446
+ interface ResponseEngineCustomLm {
447
+ /**
448
+ * LLM websocket url of the custom LLM.
449
+ */
450
+ llm_websocket_url: string;
451
+ /**
452
+ * type of the Response Engine.
453
+ */
454
+ type: 'custom-llm';
455
+ }
456
+ interface ResponseEngineConversationFlow {
457
+ /**
458
+ * ID of the Conversation Flow Response Engine.
459
+ */
460
+ conversation_flow_id: string;
461
+ /**
462
+ * type of the Response Engine.
463
+ */
464
+ type: 'conversation-flow';
465
+ /**
466
+ * Version of the Conversation Flow Response Engine.
467
+ */
468
+ version?: number | null;
469
+ }
470
+ /**
471
+ * Custom STT configuration. Only used when stt_mode is set to custom.
472
+ */
473
+ interface CustomSttConfig {
474
+ /**
475
+ * Endpointing timeout in milliseconds. Minimum is 100 for azure, 10 for deepgram.
476
+ */
477
+ endpointing_ms: number;
478
+ /**
479
+ * The STT provider to use.
480
+ */
481
+ provider: 'azure' | 'deepgram';
482
+ }
483
+ /**
484
+ * Configuration for guardrail checks to detect and prevent prohibited topics in
485
+ * agent output and user input.
486
+ */
487
+ interface GuardrailConfig {
488
+ /**
489
+ * Selected prohibited user topic categories to check. When user messages contain
490
+ * these topics, the agent will respond with a placeholder message instead of
491
+ * processing the request.
492
+ */
493
+ input_topics?: Array<'platform_integrity_jailbreaking'> | null;
494
+ /**
495
+ * Selected prohibited agent topic categories to check. When agent messages contain
496
+ * these topics, they will be replaced with a placeholder message.
497
+ */
498
+ output_topics?: Array<'harassment' | 'self_harm' | 'sexual_exploitation' | 'violence' | 'defense_and_national_security' | 'illicit_and_harmful_activity' | 'gambling' | 'regulated_professional_advice' | 'child_safety_and_exploitation'> | null;
499
+ }
500
+ /**
501
+ * If this option is set, the call will try to detect IVR in the first 3 minutes of
502
+ * the call. Actions defined will be applied when the IVR is detected. Set this to
503
+ * null to disable IVR detection.
504
+ */
505
+ interface IvrOption {
506
+ action: IvrOption.Action;
507
+ }
508
+ namespace IvrOption {
509
+ interface Action {
510
+ type: 'hangup';
511
+ }
512
+ }
513
+ /**
514
+ * Configuration for PII scrubbing from transcripts and recordings.
515
+ */
516
+ interface PiiConfig {
517
+ /**
518
+ * List of PII categories to scrub from transcripts and recordings.
519
+ */
520
+ categories: Array<'person_name' | 'address' | 'email' | 'phone_number' | 'ssn' | 'passport' | 'driver_license' | 'credit_card' | 'bank_account' | 'password' | 'pin' | 'medical_id' | 'date_of_birth' | 'customer_account_number'>;
521
+ /**
522
+ * The processing mode for PII scrubbing. Currently only post-call is supported.
523
+ */
524
+ mode: 'post_call';
525
+ }
526
+ interface StringAnalysisData {
527
+ /**
528
+ * Description of the variable.
529
+ */
530
+ description: string;
531
+ /**
532
+ * Name of the variable.
533
+ */
534
+ name: string;
535
+ /**
536
+ * Type of the variable to extract.
537
+ */
538
+ type: 'string';
539
+ /**
540
+ * Examples of the variable value to teach model the style and syntax.
541
+ */
542
+ examples?: Array<string>;
543
+ }
544
+ interface EnumAnalysisData {
545
+ /**
546
+ * The possible values of the variable, must be non empty array.
547
+ */
548
+ choices: Array<string>;
549
+ /**
550
+ * Description of the variable.
551
+ */
552
+ description: string;
553
+ /**
554
+ * Name of the variable.
555
+ */
556
+ name: string;
557
+ /**
558
+ * Type of the variable to extract.
559
+ */
560
+ type: 'enum';
561
+ }
562
+ interface BooleanAnalysisData {
563
+ /**
564
+ * Description of the variable.
565
+ */
566
+ description: string;
567
+ /**
568
+ * Name of the variable.
569
+ */
570
+ name: string;
571
+ /**
572
+ * Type of the variable to extract.
573
+ */
574
+ type: 'boolean';
575
+ }
576
+ interface NumberAnalysisData {
577
+ /**
578
+ * Description of the variable.
579
+ */
580
+ description: string;
581
+ /**
582
+ * Name of the variable.
583
+ */
584
+ name: string;
585
+ /**
586
+ * Type of the variable to extract.
587
+ */
588
+ type: 'number';
589
+ }
590
+ interface PronunciationDictionary {
591
+ /**
592
+ * The phonetic alphabet to be used for pronunciation.
593
+ */
594
+ alphabet: 'ipa' | 'cmu';
595
+ /**
596
+ * Pronunciation of the word in the format of a IPA / CMU pronunciation.
597
+ */
598
+ phoneme: string;
599
+ /**
600
+ * The string of word / phrase to be annotated with pronunciation.
601
+ */
602
+ word: string;
603
+ }
604
+ interface UserDtmfOptions {
605
+ /**
606
+ * The maximum number of digits allowed in the user's DTMF (Dual-Tone
607
+ * Multi-Frequency) input per turn. Once this limit is reached, the input is
608
+ * considered complete and a response will be generated immediately.
609
+ */
610
+ digit_limit?: number | null;
611
+ /**
612
+ * A single key that signals the end of DTMF input. Acceptable values include any
613
+ * digit (0-9), the pound/hash symbol (#), or the asterisk (\*).
614
+ */
615
+ termination_key?: string | null;
616
+ /**
617
+ * The time (in milliseconds) to wait for user DTMF input before timing out. The
618
+ * timer resets with each digit received.
619
+ */
620
+ timeout_ms?: number;
621
+ }
622
+ /**
623
+ * If this option is set, the call will try to detect voicemail in the first 3
624
+ * minutes of the call. Actions defined (hangup, or leave a message) will be
625
+ * applied when the voicemail is detected. Set this to null to disable voicemail
626
+ * detection.
627
+ */
628
+ interface VoicemailOption {
629
+ action: VoicemailOption.VoicemailActionPrompt | VoicemailOption.VoicemailActionStaticText | VoicemailOption.VoicemailActionHangup | VoicemailOption.VoicemailActionBridgeTransfer;
630
+ }
631
+ namespace VoicemailOption {
632
+ interface VoicemailActionPrompt {
633
+ /**
634
+ * The prompt used to generate the text to be spoken when the call is detected to
635
+ * be in voicemail.
636
+ */
637
+ text: string;
638
+ type: 'prompt';
639
+ }
640
+ interface VoicemailActionStaticText {
641
+ /**
642
+ * The text to be spoken when the call is detected to be in voicemail.
643
+ */
644
+ text: string;
645
+ type: 'static_text';
646
+ }
647
+ interface VoicemailActionHangup {
648
+ type: 'hangup';
649
+ }
650
+ interface VoicemailActionBridgeTransfer {
651
+ type: 'bridge_transfer';
652
+ }
653
+ }
654
+ }
655
+ export type AgentListResponse = Array<AgentResponse>;
656
+ export type AgentGetVersionsResponse = Array<AgentResponse>;
657
+ export interface AgentCreateParams {
658
+ /**
659
+ * The Response Engine to attach to the agent. It is used to generate responses for
660
+ * the agent. You need to create a Response Engine first before attaching it to an
661
+ * agent.
662
+ */
663
+ response_engine: AgentCreateParams.ResponseEngineRetellLm | AgentCreateParams.ResponseEngineCustomLm | AgentCreateParams.ResponseEngineConversationFlow;
664
+ /**
665
+ * Unique voice id used for the agent. Find list of available voices and their
666
+ * preview in Dashboard.
667
+ */
668
+ voice_id: string;
669
+ /**
670
+ * The name of the agent. Only used for your own reference.
671
+ */
672
+ agent_name?: string | null;
673
+ /**
674
+ * If set to true, DTMF input will be accepted and processed. If false, any DTMF
675
+ * input will be ignored. Default to true.
676
+ */
677
+ allow_user_dtmf?: boolean;
678
+ /**
679
+ * If set, will add ambient environment sound to the call to make experience more
680
+ * realistic. Currently supports the following options:
681
+ *
682
+ * - `coffee-shop`: Coffee shop ambience with people chatting in background.
683
+ * [Listen to Ambience](https://retell-utils-public.s3.us-west-2.amazonaws.com/coffee-shop.wav)
684
+ * - `convention-hall`: Convention hall ambience, with some echo and people
685
+ * chatting in background.
686
+ * [Listen to Ambience](https://retell-utils-public.s3.us-west-2.amazonaws.com/convention-hall.wav)
687
+ * - `summer-outdoor`: Summer outdoor ambience with cicada chirping.
688
+ * [Listen to Ambience](https://retell-utils-public.s3.us-west-2.amazonaws.com/summer-outdoor.wav)
689
+ * - `mountain-outdoor`: Mountain outdoor ambience with birds singing.
690
+ * [Listen to Ambience](https://retell-utils-public.s3.us-west-2.amazonaws.com/mountain-outdoor.wav)
691
+ * - `static-noise`: Constant static noise.
692
+ * [Listen to Ambience](https://retell-utils-public.s3.us-west-2.amazonaws.com/static-noise.wav)
693
+ * - `call-center`: Call center work noise.
694
+ * [Listen to Ambience](https://retell-utils-public.s3.us-west-2.amazonaws.com/call-center.wav)
695
+ * Set to `null` to remove ambient sound from this agent.
696
+ */
697
+ ambient_sound?: 'coffee-shop' | 'convention-hall' | 'summer-outdoor' | 'mountain-outdoor' | 'static-noise' | 'call-center' | null;
698
+ /**
699
+ * If set, will control the volume of the ambient sound. Value ranging from [0,2].
700
+ * Lower value means quieter ambient sound, while higher value means louder ambient
701
+ * sound. If unset, default value 1 will apply.
702
+ */
703
+ ambient_sound_volume?: number;
704
+ /**
705
+ * Prompt to determine whether the post call or chat analysis should mark the
706
+ * interaction as successful. Set to null to use the default prompt.
707
+ */
708
+ analysis_successful_prompt?: string | null;
709
+ /**
710
+ * Prompt to guide how the post call or chat analysis summary should be generated.
711
+ * When unset, the default system prompt is used. Set to null to use the default
712
+ * prompt.
713
+ */
714
+ analysis_summary_prompt?: string | null;
715
+ /**
716
+ * Only applicable when enable_backchannel is true. Controls how often the agent
717
+ * would backchannel when a backchannel is possible. Value ranging from [0,1].
718
+ * Lower value means less frequent backchannel, while higher value means more
719
+ * frequent backchannel. If unset, default value 0.8 will apply.
720
+ */
721
+ backchannel_frequency?: number;
722
+ /**
723
+ * Only applicable when enable_backchannel is true. A list of words that the agent
724
+ * would use as backchannel. If not set, default backchannel words will apply.
725
+ * Check out
726
+ * [backchannel default words](/agent/interaction-configuration#backchannel) for
727
+ * more details. Note that certain voices do not work too well with certain words,
728
+ * so it's recommended to experiment before adding any words.
729
+ */
730
+ backchannel_words?: Array<string> | null;
731
+ /**
732
+ * If set, will delay the first message by the specified amount of milliseconds, so
733
+ * that it gives user more time to prepare to take the call. Valid range is [0,
734
+ * 5000]. If not set or set to 0, agent will speak immediately. Only applicable
735
+ * when agent speaks first.
736
+ */
737
+ begin_message_delay_ms?: number;
738
+ /**
739
+ * Provide a customized list of keywords to bias the transcriber model, so that
740
+ * these words are more likely to get transcribed. Commonly used for names, brands,
741
+ * street, etc.
742
+ */
743
+ boosted_keywords?: Array<string> | null;
744
+ /**
745
+ * Custom STT configuration. Only used when stt_mode is set to custom.
746
+ */
747
+ custom_stt_config?: AgentCreateParams.CustomSttConfig;
748
+ /**
749
+ * Granular setting to manage how Retell stores sensitive data (transcripts,
750
+ * recordings, logs, etc.). This replaces the deprecated
751
+ * `opt_out_sensitive_data_storage` field.
752
+ *
753
+ * - `everything`: Store all data including transcripts, recordings, and logs.
754
+ * - `everything_except_pii`: Store data without PII when PII is detected.
755
+ * - `basic_attributes_only`: Store only basic attributes; no
756
+ * transcripts/recordings/logs. If not set, default value of "everything" will
757
+ * apply.
758
+ */
759
+ data_storage_setting?: 'everything' | 'everything_except_pii' | 'basic_attributes_only';
760
+ /**
761
+ * If set, determines what denoising mode to use. Use "no-denoise" to bypass all
762
+ * audio denoising. Default to noise-cancellation.
763
+ */
764
+ denoising_mode?: 'no-denoise' | 'noise-cancellation' | 'noise-and-background-speech-cancellation';
765
+ /**
766
+ * Controls whether the agent would backchannel (agent interjects the speaker with
767
+ * phrases like "yeah", "uh-huh" to signify interest and engagement). Backchannel
768
+ * when enabled tends to show up more in longer user utterances. If not set, agent
769
+ * will not backchannel.
770
+ */
771
+ enable_backchannel?: boolean;
772
+ /**
773
+ * If set to true, will enable dynamic voice speed adjustment based on the user's
774
+ * speech rate and conversation context. If unset, default value false will apply.
775
+ */
776
+ enable_dynamic_voice_speed?: boolean;
777
+ /**
778
+ * If set to true, will detect whether the call enters a voicemail. Note that this
779
+ * feature is only available for phone calls.
780
+ */
781
+ enable_voicemail_detection?: boolean;
782
+ /**
783
+ * If users stay silent for a period after agent speech, end the call. The minimum
784
+ * value allowed is 10,000 ms (10 s). By default, this is set to 600000 (10 min).
785
+ */
786
+ end_call_after_silence_ms?: number;
787
+ /**
788
+ * When TTS provider for the selected voice is experiencing outages, we would use
789
+ * fallback voices listed here for the agent. Voice id and the fallback voice ids
790
+ * must be from different TTS providers. The system would go through the list in
791
+ * order, if the first one in the list is also having outage, it would use the next
792
+ * one. Set to null to remove voice fallback for the agent.
793
+ */
794
+ fallback_voice_ids?: Array<string> | null;
795
+ /**
796
+ * Configuration for guardrail checks to detect and prevent prohibited topics in
797
+ * agent output and user input.
798
+ */
799
+ guardrail_config?: AgentCreateParams.GuardrailConfig;
800
+ /**
801
+ * Controls how sensitive the agent is to user interruptions. Value ranging from
802
+ * [0,1]. Lower value means it will take longer / more words for user to interrupt
803
+ * agent, while higher value means it's easier for user to interrupt agent. If
804
+ * unset, default value 1 will apply. When this is set to 0, agent would never be
805
+ * interrupted.
806
+ */
807
+ interruption_sensitivity?: number;
808
+ /**
809
+ * Whether the agent is public. When set to true, the agent is available for public
810
+ * agent preview link.
811
+ */
812
+ is_public?: boolean | null;
813
+ /**
814
+ * If this option is set, the call will try to detect IVR in the first 3 minutes of
815
+ * the call. Actions defined will be applied when the IVR is detected. Set this to
816
+ * null to disable IVR detection.
817
+ */
818
+ ivr_option?: AgentCreateParams.IvrOption | null;
819
+ /**
820
+ * Specifies what language (and dialect) the speech recognition will operate in.
821
+ * For instance, selecting `en-GB` optimizes speech recognition for British
822
+ * English. If unset, will use default value `en-US`. Select `multi` for
823
+ * multilingual support.
824
+ */
825
+ language?: 'en-US' | 'en-IN' | 'en-GB' | 'en-AU' | 'en-NZ' | 'de-DE' | 'es-ES' | 'es-419' | 'hi-IN' | 'fr-FR' | 'fr-CA' | 'ja-JP' | 'pt-PT' | 'pt-BR' | 'zh-CN' | 'ru-RU' | 'it-IT' | 'ko-KR' | 'nl-NL' | 'nl-BE' | 'pl-PL' | 'tr-TR' | 'vi-VN' | 'ro-RO' | 'bg-BG' | 'ca-ES' | 'th-TH' | 'da-DK' | 'fi-FI' | 'el-GR' | 'hu-HU' | 'id-ID' | 'no-NO' | 'sk-SK' | 'sv-SE' | 'lt-LT' | 'lv-LV' | 'cs-CZ' | 'ms-MY' | 'af-ZA' | 'ar-SA' | 'az-AZ' | 'bs-BA' | 'cy-GB' | 'fa-IR' | 'fil-PH' | 'gl-ES' | 'he-IL' | 'hr-HR' | 'hy-AM' | 'is-IS' | 'kk-KZ' | 'kn-IN' | 'mk-MK' | 'mr-IN' | 'ne-NP' | 'sl-SI' | 'sr-RS' | 'sw-KE' | 'ta-IN' | 'ur-IN' | 'yue-CN' | 'uk-UA' | 'multi';
826
+ /**
827
+ * Maximum allowed length for the call, will force end the call if reached. The
828
+ * minimum value allowed is 60,000 ms (1 min), and maximum value allowed is
829
+ * 7,200,000 (2 hours). By default, this is set to 3,600,000 (1 hour).
830
+ */
831
+ max_call_duration_ms?: number;
832
+ /**
833
+ * If set to true, will normalize the some part of text (number, currency, date,
834
+ * etc) to spoken to its spoken form for more consistent speech synthesis
835
+ * (sometimes the voice synthesize system itself might read these wrong with the
836
+ * raw text). For example, it will convert "Call my number 2137112342 on Jul 5th,
837
+ * 2024 for the $24.12 payment" to "Call my number two one three seven one one two
838
+ * three four two on july fifth, twenty twenty four for the twenty four dollars
839
+ * twelve cents payment" before starting audio generation.
840
+ */
841
+ normalize_for_speech?: boolean;
842
+ /**
843
+ * Whether this agent opts in for signed URLs for public logs and recordings. When
844
+ * enabled, the generated URLs will include security signatures that restrict
845
+ * access and automatically expire after 24 hours.
846
+ */
847
+ opt_in_signed_url?: boolean;
848
+ /**
849
+ * Configuration for PII scrubbing from transcripts and recordings.
850
+ */
851
+ pii_config?: AgentCreateParams.PiiConfig;
852
+ /**
853
+ * Post call analysis data to extract from the call. This data will augment the
854
+ * pre-defined variables extracted in the call analysis. This will be available
855
+ * after the call ends.
856
+ */
857
+ post_call_analysis_data?: Array<AgentCreateParams.StringAnalysisData | AgentCreateParams.EnumAnalysisData | AgentCreateParams.BooleanAnalysisData | AgentCreateParams.NumberAnalysisData> | null;
858
+ /**
859
+ * The model to use for post call analysis. Default to gpt-4.1-mini.
860
+ */
861
+ post_call_analysis_model?: 'gpt-4.1' | 'gpt-4.1-mini' | 'gpt-4.1-nano' | 'gpt-5' | 'gpt-5.1' | 'gpt-5.2' | 'gpt-5-mini' | 'gpt-5-nano' | 'claude-4.5-sonnet' | 'claude-4.5-haiku' | 'gemini-2.5-flash' | 'gemini-2.5-flash-lite' | 'gemini-3.0-flash' | null;
862
+ /**
863
+ * A list of words / phrases and their pronunciation to be used to guide the audio
864
+ * synthesize for consistent pronunciation. Currently only supported for English &
865
+ * 11labs voices. Set to null to remove pronunciation dictionary from this agent.
866
+ */
867
+ pronunciation_dictionary?: Array<AgentCreateParams.PronunciationDictionary> | null;
868
+ /**
869
+ * If set, controls how many times agent would remind user when user is
870
+ * unresponsive. Must be a non negative integer. If unset, default value of 1 will
871
+ * apply (remind once). Set to 0 to disable agent from reminding.
872
+ */
873
+ reminder_max_count?: number;
874
+ /**
875
+ * If set (in milliseconds), will trigger a reminder to the agent to speak if the
876
+ * user has been silent for the specified duration after some agent speech. Must be
877
+ * a positive number. If unset, default value of 10000 ms (10 s) will apply.
878
+ */
879
+ reminder_trigger_ms?: number;
880
+ /**
881
+ * Controls how responsive is the agent. Value ranging from [0,1]. Lower value
882
+ * means less responsive agent (wait more, respond slower), while higher value
883
+ * means faster exchanges (respond when it can). If unset, default value 1 will
884
+ * apply.
885
+ */
886
+ responsiveness?: number;
887
+ /**
888
+ * If set, the phone ringing will last for the specified amount of milliseconds.
889
+ * This applies for both outbound call ringtime, and call transfer ringtime.
890
+ * Default to 30000 (30 s). Valid range is [5000, 90000].
891
+ */
892
+ ring_duration_ms?: number;
893
+ /**
894
+ * The expiration time for the signed url in milliseconds. Only applicable when
895
+ * opt_in_signed_url is true. If not set, default value of 86400000 (24 hours) will
896
+ * apply.
897
+ */
898
+ signed_url_expiration_ms?: number | null;
899
+ /**
900
+ * If set, determines whether speech to text should focus on latency or accuracy.
901
+ * Default to fast mode. When set to custom, custom_stt_config must be provided.
902
+ */
903
+ stt_mode?: 'fast' | 'accurate' | 'custom';
904
+ user_dtmf_options?: AgentCreateParams.UserDtmfOptions | null;
905
+ /**
906
+ * Optional description of the agent version. Used for your own reference and
907
+ * documentation.
908
+ */
909
+ version_description?: string | null;
910
+ /**
911
+ * If set, determines the vocabulary set to use for transcription. This setting
912
+ * only applies for English agents, for non English agent, this setting is a no-op.
913
+ * Default to general.
914
+ */
915
+ vocab_specialization?: 'general' | 'medical';
916
+ /**
917
+ * Controls the emotional tone of the agent's voice. Currently supported for
918
+ * Cartesia and Minimax TTS providers. If unset, no emotion will be used.
919
+ */
920
+ voice_emotion?: 'calm' | 'sympathetic' | 'happy' | 'sad' | 'angry' | 'fearful' | 'surprised' | null;
921
+ /**
922
+ * Select the voice model used for the selected voice. Each provider has a set of
923
+ * available voice models. Set to null to remove voice model selection, and default
924
+ * ones will apply. Check out dashboard for more details of each voice model.
925
+ */
926
+ voice_model?: 'eleven_turbo_v2' | 'eleven_flash_v2' | 'eleven_turbo_v2_5' | 'eleven_flash_v2_5' | 'eleven_multilingual_v2' | 'sonic-2' | 'sonic-3' | 'sonic-3-latest' | 'sonic-turbo' | 'tts-1' | 'gpt-4o-mini-tts' | 'speech-02-turbo' | 'speech-2.8-turbo' | null;
927
+ /**
928
+ * Controls speed of voice. Value ranging from [0.5,2]. Lower value means slower
929
+ * speech, while higher value means faster speech rate. If unset, default value 1
930
+ * will apply.
931
+ */
932
+ voice_speed?: number;
933
+ /**
934
+ * Controls how stable the voice is. Value ranging from [0,2]. Lower value means
935
+ * more stable, and higher value means more variant speech generation. Currently
936
+ * this setting only applies to `11labs` voices. If unset, default value 1 will
937
+ * apply.
938
+ */
939
+ voice_temperature?: number;
940
+ /**
941
+ * Configures when to stop running voicemail detection, as it becomes unlikely to
942
+ * hit voicemail after a couple minutes, and keep running it will only have
943
+ * negative impact. The minimum value allowed is 5,000 ms (5 s), and maximum value
944
+ * allowed is 180,000 (3 minutes). By default, this is set to 30,000 (30 s).
945
+ */
946
+ voicemail_detection_timeout_ms?: number;
947
+ /**
948
+ * The message to be played when the call enters a voicemail. Note that this
949
+ * feature is only available for phone calls. If you want to hangup after hitting
950
+ * voicemail, set this to empty string.
951
+ */
952
+ voicemail_message?: string;
953
+ /**
954
+ * If this option is set, the call will try to detect voicemail in the first 3
955
+ * minutes of the call. Actions defined (hangup, or leave a message) will be
956
+ * applied when the voicemail is detected. Set this to null to disable voicemail
957
+ * detection.
958
+ */
959
+ voicemail_option?: AgentCreateParams.VoicemailOption | null;
960
+ /**
961
+ * If set, will control the volume of the agent. Value ranging from [0,2]. Lower
962
+ * value means quieter agent speech, while higher value means louder agent speech.
963
+ * If unset, default value 1 will apply.
964
+ */
965
+ volume?: number;
966
+ /**
967
+ * Which webhook events this agent should receive. If not set, defaults to
968
+ * call_started, call_ended, call_analyzed.
969
+ */
970
+ webhook_events?: Array<'call_started' | 'call_ended' | 'call_analyzed' | 'transcript_updated' | 'transfer_started' | 'transfer_bridged' | 'transfer_cancelled' | 'transfer_ended'> | null;
971
+ /**
972
+ * The timeout for the webhook in milliseconds. If not set, default value of 10000
973
+ * will apply.
974
+ */
975
+ webhook_timeout_ms?: number;
976
+ /**
977
+ * The webhook for agent to listen to call events. See what events it would get at
978
+ * [webhook doc](/features/webhook). If set, will binds webhook events for this
979
+ * agent to the specified url, and will ignore the account level webhook for this
980
+ * agent. Set to `null` to remove webhook url from this agent.
981
+ */
982
+ webhook_url?: string | null;
983
+ }
984
+ export declare namespace AgentCreateParams {
985
+ interface ResponseEngineRetellLm {
986
+ /**
987
+ * id of the Retell LLM Response Engine.
988
+ */
989
+ llm_id: string;
990
+ /**
991
+ * type of the Response Engine.
992
+ */
993
+ type: 'retell-llm';
994
+ /**
995
+ * Version of the Retell LLM Response Engine.
996
+ */
997
+ version?: number | null;
998
+ }
999
+ interface ResponseEngineCustomLm {
1000
+ /**
1001
+ * LLM websocket url of the custom LLM.
1002
+ */
1003
+ llm_websocket_url: string;
1004
+ /**
1005
+ * type of the Response Engine.
1006
+ */
1007
+ type: 'custom-llm';
1008
+ }
1009
+ interface ResponseEngineConversationFlow {
1010
+ /**
1011
+ * ID of the Conversation Flow Response Engine.
1012
+ */
1013
+ conversation_flow_id: string;
1014
+ /**
1015
+ * type of the Response Engine.
1016
+ */
1017
+ type: 'conversation-flow';
1018
+ /**
1019
+ * Version of the Conversation Flow Response Engine.
1020
+ */
1021
+ version?: number | null;
1022
+ }
1023
+ /**
1024
+ * Custom STT configuration. Only used when stt_mode is set to custom.
1025
+ */
1026
+ interface CustomSttConfig {
1027
+ /**
1028
+ * Endpointing timeout in milliseconds. Minimum is 100 for azure, 10 for deepgram.
1029
+ */
1030
+ endpointing_ms: number;
1031
+ /**
1032
+ * The STT provider to use.
1033
+ */
1034
+ provider: 'azure' | 'deepgram';
1035
+ }
1036
+ /**
1037
+ * Configuration for guardrail checks to detect and prevent prohibited topics in
1038
+ * agent output and user input.
1039
+ */
1040
+ interface GuardrailConfig {
1041
+ /**
1042
+ * Selected prohibited user topic categories to check. When user messages contain
1043
+ * these topics, the agent will respond with a placeholder message instead of
1044
+ * processing the request.
1045
+ */
1046
+ input_topics?: Array<'platform_integrity_jailbreaking'> | null;
1047
+ /**
1048
+ * Selected prohibited agent topic categories to check. When agent messages contain
1049
+ * these topics, they will be replaced with a placeholder message.
1050
+ */
1051
+ output_topics?: Array<'harassment' | 'self_harm' | 'sexual_exploitation' | 'violence' | 'defense_and_national_security' | 'illicit_and_harmful_activity' | 'gambling' | 'regulated_professional_advice' | 'child_safety_and_exploitation'> | null;
1052
+ }
1053
+ /**
1054
+ * If this option is set, the call will try to detect IVR in the first 3 minutes of
1055
+ * the call. Actions defined will be applied when the IVR is detected. Set this to
1056
+ * null to disable IVR detection.
1057
+ */
1058
+ interface IvrOption {
1059
+ action: IvrOption.Action;
1060
+ }
1061
+ namespace IvrOption {
1062
+ interface Action {
1063
+ type: 'hangup';
1064
+ }
1065
+ }
1066
+ /**
1067
+ * Configuration for PII scrubbing from transcripts and recordings.
1068
+ */
1069
+ interface PiiConfig {
1070
+ /**
1071
+ * List of PII categories to scrub from transcripts and recordings.
1072
+ */
1073
+ categories: Array<'person_name' | 'address' | 'email' | 'phone_number' | 'ssn' | 'passport' | 'driver_license' | 'credit_card' | 'bank_account' | 'password' | 'pin' | 'medical_id' | 'date_of_birth' | 'customer_account_number'>;
1074
+ /**
1075
+ * The processing mode for PII scrubbing. Currently only post-call is supported.
1076
+ */
1077
+ mode: 'post_call';
1078
+ }
1079
+ interface StringAnalysisData {
1080
+ /**
1081
+ * Description of the variable.
1082
+ */
1083
+ description: string;
1084
+ /**
1085
+ * Name of the variable.
1086
+ */
1087
+ name: string;
1088
+ /**
1089
+ * Type of the variable to extract.
1090
+ */
1091
+ type: 'string';
1092
+ /**
1093
+ * Examples of the variable value to teach model the style and syntax.
1094
+ */
1095
+ examples?: Array<string>;
1096
+ }
1097
+ interface EnumAnalysisData {
1098
+ /**
1099
+ * The possible values of the variable, must be non empty array.
1100
+ */
1101
+ choices: Array<string>;
1102
+ /**
1103
+ * Description of the variable.
1104
+ */
1105
+ description: string;
1106
+ /**
1107
+ * Name of the variable.
1108
+ */
1109
+ name: string;
1110
+ /**
1111
+ * Type of the variable to extract.
1112
+ */
1113
+ type: 'enum';
1114
+ }
1115
+ interface BooleanAnalysisData {
1116
+ /**
1117
+ * Description of the variable.
1118
+ */
1119
+ description: string;
1120
+ /**
1121
+ * Name of the variable.
1122
+ */
1123
+ name: string;
1124
+ /**
1125
+ * Type of the variable to extract.
1126
+ */
1127
+ type: 'boolean';
1128
+ }
1129
+ interface NumberAnalysisData {
1130
+ /**
1131
+ * Description of the variable.
1132
+ */
1133
+ description: string;
1134
+ /**
1135
+ * Name of the variable.
1136
+ */
1137
+ name: string;
1138
+ /**
1139
+ * Type of the variable to extract.
1140
+ */
1141
+ type: 'number';
1142
+ }
1143
+ interface PronunciationDictionary {
1144
+ /**
1145
+ * The phonetic alphabet to be used for pronunciation.
1146
+ */
1147
+ alphabet: 'ipa' | 'cmu';
1148
+ /**
1149
+ * Pronunciation of the word in the format of a IPA / CMU pronunciation.
1150
+ */
1151
+ phoneme: string;
1152
+ /**
1153
+ * The string of word / phrase to be annotated with pronunciation.
1154
+ */
1155
+ word: string;
1156
+ }
1157
+ interface UserDtmfOptions {
1158
+ /**
1159
+ * The maximum number of digits allowed in the user's DTMF (Dual-Tone
1160
+ * Multi-Frequency) input per turn. Once this limit is reached, the input is
1161
+ * considered complete and a response will be generated immediately.
1162
+ */
1163
+ digit_limit?: number | null;
1164
+ /**
1165
+ * A single key that signals the end of DTMF input. Acceptable values include any
1166
+ * digit (0-9), the pound/hash symbol (#), or the asterisk (\*).
1167
+ */
1168
+ termination_key?: string | null;
1169
+ /**
1170
+ * The time (in milliseconds) to wait for user DTMF input before timing out. The
1171
+ * timer resets with each digit received.
1172
+ */
1173
+ timeout_ms?: number;
1174
+ }
1175
+ /**
1176
+ * If this option is set, the call will try to detect voicemail in the first 3
1177
+ * minutes of the call. Actions defined (hangup, or leave a message) will be
1178
+ * applied when the voicemail is detected. Set this to null to disable voicemail
1179
+ * detection.
1180
+ */
1181
+ interface VoicemailOption {
1182
+ action: VoicemailOption.VoicemailActionPrompt | VoicemailOption.VoicemailActionStaticText | VoicemailOption.VoicemailActionHangup | VoicemailOption.VoicemailActionBridgeTransfer;
1183
+ }
1184
+ namespace VoicemailOption {
1185
+ interface VoicemailActionPrompt {
1186
+ /**
1187
+ * The prompt used to generate the text to be spoken when the call is detected to
1188
+ * be in voicemail.
1189
+ */
1190
+ text: string;
1191
+ type: 'prompt';
1192
+ }
1193
+ interface VoicemailActionStaticText {
1194
+ /**
1195
+ * The text to be spoken when the call is detected to be in voicemail.
1196
+ */
1197
+ text: string;
1198
+ type: 'static_text';
1199
+ }
1200
+ interface VoicemailActionHangup {
1201
+ type: 'hangup';
1202
+ }
1203
+ interface VoicemailActionBridgeTransfer {
1204
+ type: 'bridge_transfer';
1205
+ }
1206
+ }
1207
+ }
1208
+ export interface AgentRetrieveParams {
1209
+ /**
1210
+ * Optional version of the API to use for this request. If not provided, will
1211
+ * default to latest version.
1212
+ */
1213
+ version?: number;
1214
+ }
1215
+ export interface AgentUpdateParams {
1216
+ /**
1217
+ * Query param: Optional version of the API to use for this request. Default to
1218
+ * latest version.
1219
+ */
1220
+ version?: number;
1221
+ /**
1222
+ * Body param: The name of the agent. Only used for your own reference.
1223
+ */
1224
+ agent_name?: string | null;
1225
+ /**
1226
+ * Body param: If set to true, DTMF input will be accepted and processed. If false,
1227
+ * any DTMF input will be ignored. Default to true.
1228
+ */
1229
+ allow_user_dtmf?: boolean;
1230
+ /**
1231
+ * Body param: If set, will add ambient environment sound to the call to make
1232
+ * experience more realistic. Currently supports the following options:
1233
+ *
1234
+ * - `coffee-shop`: Coffee shop ambience with people chatting in background.
1235
+ * [Listen to Ambience](https://retell-utils-public.s3.us-west-2.amazonaws.com/coffee-shop.wav)
1236
+ * - `convention-hall`: Convention hall ambience, with some echo and people
1237
+ * chatting in background.
1238
+ * [Listen to Ambience](https://retell-utils-public.s3.us-west-2.amazonaws.com/convention-hall.wav)
1239
+ * - `summer-outdoor`: Summer outdoor ambience with cicada chirping.
1240
+ * [Listen to Ambience](https://retell-utils-public.s3.us-west-2.amazonaws.com/summer-outdoor.wav)
1241
+ * - `mountain-outdoor`: Mountain outdoor ambience with birds singing.
1242
+ * [Listen to Ambience](https://retell-utils-public.s3.us-west-2.amazonaws.com/mountain-outdoor.wav)
1243
+ * - `static-noise`: Constant static noise.
1244
+ * [Listen to Ambience](https://retell-utils-public.s3.us-west-2.amazonaws.com/static-noise.wav)
1245
+ * - `call-center`: Call center work noise.
1246
+ * [Listen to Ambience](https://retell-utils-public.s3.us-west-2.amazonaws.com/call-center.wav)
1247
+ * Set to `null` to remove ambient sound from this agent.
1248
+ */
1249
+ ambient_sound?: 'coffee-shop' | 'convention-hall' | 'summer-outdoor' | 'mountain-outdoor' | 'static-noise' | 'call-center' | null;
1250
+ /**
1251
+ * Body param: If set, will control the volume of the ambient sound. Value ranging
1252
+ * from [0,2]. Lower value means quieter ambient sound, while higher value means
1253
+ * louder ambient sound. If unset, default value 1 will apply.
1254
+ */
1255
+ ambient_sound_volume?: number;
1256
+ /**
1257
+ * Body param: Prompt to determine whether the post call or chat analysis should
1258
+ * mark the interaction as successful. Set to null to use the default prompt.
1259
+ */
1260
+ analysis_successful_prompt?: string | null;
1261
+ /**
1262
+ * Body param: Prompt to guide how the post call or chat analysis summary should be
1263
+ * generated. When unset, the default system prompt is used. Set to null to use the
1264
+ * default prompt.
1265
+ */
1266
+ analysis_summary_prompt?: string | null;
1267
+ /**
1268
+ * Body param: Only applicable when enable_backchannel is true. Controls how often
1269
+ * the agent would backchannel when a backchannel is possible. Value ranging from
1270
+ * [0,1]. Lower value means less frequent backchannel, while higher value means
1271
+ * more frequent backchannel. If unset, default value 0.8 will apply.
1272
+ */
1273
+ backchannel_frequency?: number;
1274
+ /**
1275
+ * Body param: Only applicable when enable_backchannel is true. A list of words
1276
+ * that the agent would use as backchannel. If not set, default backchannel words
1277
+ * will apply. Check out
1278
+ * [backchannel default words](/agent/interaction-configuration#backchannel) for
1279
+ * more details. Note that certain voices do not work too well with certain words,
1280
+ * so it's recommended to experiment before adding any words.
1281
+ */
1282
+ backchannel_words?: Array<string> | null;
1283
+ /**
1284
+ * Body param: If set, will delay the first message by the specified amount of
1285
+ * milliseconds, so that it gives user more time to prepare to take the call. Valid
1286
+ * range is [0, 5000]. If not set or set to 0, agent will speak immediately. Only
1287
+ * applicable when agent speaks first.
1288
+ */
1289
+ begin_message_delay_ms?: number;
1290
+ /**
1291
+ * Body param: Provide a customized list of keywords to bias the transcriber model,
1292
+ * so that these words are more likely to get transcribed. Commonly used for names,
1293
+ * brands, street, etc.
1294
+ */
1295
+ boosted_keywords?: Array<string> | null;
1296
+ /**
1297
+ * Body param: Custom STT configuration. Only used when stt_mode is set to custom.
1298
+ */
1299
+ custom_stt_config?: AgentUpdateParams.CustomSttConfig;
1300
+ /**
1301
+ * Body param: Granular setting to manage how Retell stores sensitive data
1302
+ * (transcripts, recordings, logs, etc.). This replaces the deprecated
1303
+ * `opt_out_sensitive_data_storage` field.
1304
+ *
1305
+ * - `everything`: Store all data including transcripts, recordings, and logs.
1306
+ * - `everything_except_pii`: Store data without PII when PII is detected.
1307
+ * - `basic_attributes_only`: Store only basic attributes; no
1308
+ * transcripts/recordings/logs. If not set, default value of "everything" will
1309
+ * apply.
1310
+ */
1311
+ data_storage_setting?: 'everything' | 'everything_except_pii' | 'basic_attributes_only';
1312
+ /**
1313
+ * Body param: If set, determines what denoising mode to use. Use "no-denoise" to
1314
+ * bypass all audio denoising. Default to noise-cancellation.
1315
+ */
1316
+ denoising_mode?: 'no-denoise' | 'noise-cancellation' | 'noise-and-background-speech-cancellation';
1317
+ /**
1318
+ * Body param: Controls whether the agent would backchannel (agent interjects the
1319
+ * speaker with phrases like "yeah", "uh-huh" to signify interest and engagement).
1320
+ * Backchannel when enabled tends to show up more in longer user utterances. If not
1321
+ * set, agent will not backchannel.
1322
+ */
1323
+ enable_backchannel?: boolean;
1324
+ /**
1325
+ * Body param: If set to true, will enable dynamic voice speed adjustment based on
1326
+ * the user's speech rate and conversation context. If unset, default value false
1327
+ * will apply.
1328
+ */
1329
+ enable_dynamic_voice_speed?: boolean;
1330
+ /**
1331
+ * Body param: If set to true, will detect whether the call enters a voicemail.
1332
+ * Note that this feature is only available for phone calls.
1333
+ */
1334
+ enable_voicemail_detection?: boolean;
1335
+ /**
1336
+ * Body param: If users stay silent for a period after agent speech, end the call.
1337
+ * The minimum value allowed is 10,000 ms (10 s). By default, this is set to 600000
1338
+ * (10 min).
1339
+ */
1340
+ end_call_after_silence_ms?: number;
1341
+ /**
1342
+ * Body param: When TTS provider for the selected voice is experiencing outages, we
1343
+ * would use fallback voices listed here for the agent. Voice id and the fallback
1344
+ * voice ids must be from different TTS providers. The system would go through the
1345
+ * list in order, if the first one in the list is also having outage, it would use
1346
+ * the next one. Set to null to remove voice fallback for the agent.
1347
+ */
1348
+ fallback_voice_ids?: Array<string> | null;
1349
+ /**
1350
+ * Body param: Configuration for guardrail checks to detect and prevent prohibited
1351
+ * topics in agent output and user input.
1352
+ */
1353
+ guardrail_config?: AgentUpdateParams.GuardrailConfig;
1354
+ /**
1355
+ * Body param: Controls how sensitive the agent is to user interruptions. Value
1356
+ * ranging from [0,1]. Lower value means it will take longer / more words for user
1357
+ * to interrupt agent, while higher value means it's easier for user to interrupt
1358
+ * agent. If unset, default value 1 will apply. When this is set to 0, agent would
1359
+ * never be interrupted.
1360
+ */
1361
+ interruption_sensitivity?: number;
1362
+ /**
1363
+ * Body param: Whether the agent is public. When set to true, the agent is
1364
+ * available for public agent preview link.
1365
+ */
1366
+ is_public?: boolean | null;
1367
+ /**
1368
+ * Body param: If this option is set, the call will try to detect IVR in the first
1369
+ * 3 minutes of the call. Actions defined will be applied when the IVR is detected.
1370
+ * Set this to null to disable IVR detection.
1371
+ */
1372
+ ivr_option?: AgentUpdateParams.IvrOption | null;
1373
+ /**
1374
+ * Body param: Specifies what language (and dialect) the speech recognition will
1375
+ * operate in. For instance, selecting `en-GB` optimizes speech recognition for
1376
+ * British English. If unset, will use default value `en-US`. Select `multi` for
1377
+ * multilingual support.
1378
+ */
1379
+ language?: 'en-US' | 'en-IN' | 'en-GB' | 'en-AU' | 'en-NZ' | 'de-DE' | 'es-ES' | 'es-419' | 'hi-IN' | 'fr-FR' | 'fr-CA' | 'ja-JP' | 'pt-PT' | 'pt-BR' | 'zh-CN' | 'ru-RU' | 'it-IT' | 'ko-KR' | 'nl-NL' | 'nl-BE' | 'pl-PL' | 'tr-TR' | 'vi-VN' | 'ro-RO' | 'bg-BG' | 'ca-ES' | 'th-TH' | 'da-DK' | 'fi-FI' | 'el-GR' | 'hu-HU' | 'id-ID' | 'no-NO' | 'sk-SK' | 'sv-SE' | 'lt-LT' | 'lv-LV' | 'cs-CZ' | 'ms-MY' | 'af-ZA' | 'ar-SA' | 'az-AZ' | 'bs-BA' | 'cy-GB' | 'fa-IR' | 'fil-PH' | 'gl-ES' | 'he-IL' | 'hr-HR' | 'hy-AM' | 'is-IS' | 'kk-KZ' | 'kn-IN' | 'mk-MK' | 'mr-IN' | 'ne-NP' | 'sl-SI' | 'sr-RS' | 'sw-KE' | 'ta-IN' | 'ur-IN' | 'yue-CN' | 'uk-UA' | 'multi';
1380
+ /**
1381
+ * Body param: Maximum allowed length for the call, will force end the call if
1382
+ * reached. The minimum value allowed is 60,000 ms (1 min), and maximum value
1383
+ * allowed is 7,200,000 (2 hours). By default, this is set to 3,600,000 (1 hour).
1384
+ */
1385
+ max_call_duration_ms?: number;
1386
+ /**
1387
+ * Body param: If set to true, will normalize the some part of text (number,
1388
+ * currency, date, etc) to spoken to its spoken form for more consistent speech
1389
+ * synthesis (sometimes the voice synthesize system itself might read these wrong
1390
+ * with the raw text). For example, it will convert "Call my number 2137112342 on
1391
+ * Jul 5th, 2024 for the $24.12 payment" to "Call my number two one three seven one
1392
+ * one two three four two on july fifth, twenty twenty four for the twenty four
1393
+ * dollars twelve cents payment" before starting audio generation.
1394
+ */
1395
+ normalize_for_speech?: boolean;
1396
+ /**
1397
+ * Body param: Whether this agent opts in for signed URLs for public logs and
1398
+ * recordings. When enabled, the generated URLs will include security signatures
1399
+ * that restrict access and automatically expire after 24 hours.
1400
+ */
1401
+ opt_in_signed_url?: boolean;
1402
+ /**
1403
+ * Body param: Configuration for PII scrubbing from transcripts and recordings.
1404
+ */
1405
+ pii_config?: AgentUpdateParams.PiiConfig;
1406
+ /**
1407
+ * Body param: Post call analysis data to extract from the call. This data will
1408
+ * augment the pre-defined variables extracted in the call analysis. This will be
1409
+ * available after the call ends.
1410
+ */
1411
+ post_call_analysis_data?: Array<AgentUpdateParams.StringAnalysisData | AgentUpdateParams.EnumAnalysisData | AgentUpdateParams.BooleanAnalysisData | AgentUpdateParams.NumberAnalysisData> | null;
1412
+ /**
1413
+ * Body param: The model to use for post call analysis. Default to gpt-4.1-mini.
1414
+ */
1415
+ post_call_analysis_model?: 'gpt-4.1' | 'gpt-4.1-mini' | 'gpt-4.1-nano' | 'gpt-5' | 'gpt-5.1' | 'gpt-5.2' | 'gpt-5-mini' | 'gpt-5-nano' | 'claude-4.5-sonnet' | 'claude-4.5-haiku' | 'gemini-2.5-flash' | 'gemini-2.5-flash-lite' | 'gemini-3.0-flash' | null;
1416
+ /**
1417
+ * Body param: A list of words / phrases and their pronunciation to be used to
1418
+ * guide the audio synthesize for consistent pronunciation. Currently only
1419
+ * supported for English & 11labs voices. Set to null to remove pronunciation
1420
+ * dictionary from this agent.
1421
+ */
1422
+ pronunciation_dictionary?: Array<AgentUpdateParams.PronunciationDictionary> | null;
1423
+ /**
1424
+ * Body param: If set, controls how many times agent would remind user when user is
1425
+ * unresponsive. Must be a non negative integer. If unset, default value of 1 will
1426
+ * apply (remind once). Set to 0 to disable agent from reminding.
1427
+ */
1428
+ reminder_max_count?: number;
1429
+ /**
1430
+ * Body param: If set (in milliseconds), will trigger a reminder to the agent to
1431
+ * speak if the user has been silent for the specified duration after some agent
1432
+ * speech. Must be a positive number. If unset, default value of 10000 ms (10 s)
1433
+ * will apply.
1434
+ */
1435
+ reminder_trigger_ms?: number;
1436
+ /**
1437
+ * Body param: The Response Engine to attach to the agent. It is used to generate
1438
+ * responses for the agent. You need to create a Response Engine first before
1439
+ * attaching it to an agent.
1440
+ */
1441
+ response_engine?: AgentUpdateParams.ResponseEngineRetellLm | AgentUpdateParams.ResponseEngineCustomLm | AgentUpdateParams.ResponseEngineConversationFlow;
1442
+ /**
1443
+ * Body param: Controls how responsive is the agent. Value ranging from [0,1].
1444
+ * Lower value means less responsive agent (wait more, respond slower), while
1445
+ * higher value means faster exchanges (respond when it can). If unset, default
1446
+ * value 1 will apply.
1447
+ */
1448
+ responsiveness?: number;
1449
+ /**
1450
+ * Body param: If set, the phone ringing will last for the specified amount of
1451
+ * milliseconds. This applies for both outbound call ringtime, and call transfer
1452
+ * ringtime. Default to 30000 (30 s). Valid range is [5000, 90000].
1453
+ */
1454
+ ring_duration_ms?: number;
1455
+ /**
1456
+ * Body param: The expiration time for the signed url in milliseconds. Only
1457
+ * applicable when opt_in_signed_url is true. If not set, default value of 86400000
1458
+ * (24 hours) will apply.
1459
+ */
1460
+ signed_url_expiration_ms?: number | null;
1461
+ /**
1462
+ * Body param: If set, determines whether speech to text should focus on latency or
1463
+ * accuracy. Default to fast mode. When set to custom, custom_stt_config must be
1464
+ * provided.
1465
+ */
1466
+ stt_mode?: 'fast' | 'accurate' | 'custom';
1467
+ /**
1468
+ * Body param
1469
+ */
1470
+ user_dtmf_options?: AgentUpdateParams.UserDtmfOptions | null;
1471
+ /**
1472
+ * Body param: Optional description of the agent version. Used for your own
1473
+ * reference and documentation.
1474
+ */
1475
+ version_description?: string | null;
1476
+ /**
1477
+ * Body param: If set, determines the vocabulary set to use for transcription. This
1478
+ * setting only applies for English agents, for non English agent, this setting is
1479
+ * a no-op. Default to general.
1480
+ */
1481
+ vocab_specialization?: 'general' | 'medical';
1482
+ /**
1483
+ * Body param: Controls the emotional tone of the agent's voice. Currently
1484
+ * supported for Cartesia and Minimax TTS providers. If unset, no emotion will be
1485
+ * used.
1486
+ */
1487
+ voice_emotion?: 'calm' | 'sympathetic' | 'happy' | 'sad' | 'angry' | 'fearful' | 'surprised' | null;
1488
+ /**
1489
+ * Body param: Unique voice id used for the agent. Find list of available voices
1490
+ * and their preview in Dashboard.
1491
+ */
1492
+ voice_id?: string;
1493
+ /**
1494
+ * Body param: Select the voice model used for the selected voice. Each provider
1495
+ * has a set of available voice models. Set to null to remove voice model
1496
+ * selection, and default ones will apply. Check out dashboard for more details of
1497
+ * each voice model.
1498
+ */
1499
+ voice_model?: 'eleven_turbo_v2' | 'eleven_flash_v2' | 'eleven_turbo_v2_5' | 'eleven_flash_v2_5' | 'eleven_multilingual_v2' | 'sonic-2' | 'sonic-3' | 'sonic-3-latest' | 'sonic-turbo' | 'tts-1' | 'gpt-4o-mini-tts' | 'speech-02-turbo' | 'speech-2.8-turbo' | null;
1500
+ /**
1501
+ * Body param: Controls speed of voice. Value ranging from [0.5,2]. Lower value
1502
+ * means slower speech, while higher value means faster speech rate. If unset,
1503
+ * default value 1 will apply.
1504
+ */
1505
+ voice_speed?: number;
1506
+ /**
1507
+ * Body param: Controls how stable the voice is. Value ranging from [0,2]. Lower
1508
+ * value means more stable, and higher value means more variant speech generation.
1509
+ * Currently this setting only applies to `11labs` voices. If unset, default value
1510
+ * 1 will apply.
1511
+ */
1512
+ voice_temperature?: number;
1513
+ /**
1514
+ * Body param: Configures when to stop running voicemail detection, as it becomes
1515
+ * unlikely to hit voicemail after a couple minutes, and keep running it will only
1516
+ * have negative impact. The minimum value allowed is 5,000 ms (5 s), and maximum
1517
+ * value allowed is 180,000 (3 minutes). By default, this is set to 30,000 (30 s).
1518
+ */
1519
+ voicemail_detection_timeout_ms?: number;
1520
+ /**
1521
+ * Body param: The message to be played when the call enters a voicemail. Note that
1522
+ * this feature is only available for phone calls. If you want to hangup after
1523
+ * hitting voicemail, set this to empty string.
1524
+ */
1525
+ voicemail_message?: string;
1526
+ /**
1527
+ * Body param: If this option is set, the call will try to detect voicemail in the
1528
+ * first 3 minutes of the call. Actions defined (hangup, or leave a message) will
1529
+ * be applied when the voicemail is detected. Set this to null to disable voicemail
1530
+ * detection.
1531
+ */
1532
+ voicemail_option?: AgentUpdateParams.VoicemailOption | null;
1533
+ /**
1534
+ * Body param: If set, will control the volume of the agent. Value ranging from
1535
+ * [0,2]. Lower value means quieter agent speech, while higher value means louder
1536
+ * agent speech. If unset, default value 1 will apply.
1537
+ */
1538
+ volume?: number;
1539
+ /**
1540
+ * Body param: Which webhook events this agent should receive. If not set, defaults
1541
+ * to call_started, call_ended, call_analyzed.
1542
+ */
1543
+ webhook_events?: Array<'call_started' | 'call_ended' | 'call_analyzed' | 'transcript_updated' | 'transfer_started' | 'transfer_bridged' | 'transfer_cancelled' | 'transfer_ended'> | null;
1544
+ /**
1545
+ * Body param: The timeout for the webhook in milliseconds. If not set, default
1546
+ * value of 10000 will apply.
1547
+ */
1548
+ webhook_timeout_ms?: number;
1549
+ /**
1550
+ * Body param: The webhook for agent to listen to call events. See what events it
1551
+ * would get at [webhook doc](/features/webhook). If set, will binds webhook events
1552
+ * for this agent to the specified url, and will ignore the account level webhook
1553
+ * for this agent. Set to `null` to remove webhook url from this agent.
1554
+ */
1555
+ webhook_url?: string | null;
1556
+ }
1557
+ export declare namespace AgentUpdateParams {
1558
+ /**
1559
+ * Custom STT configuration. Only used when stt_mode is set to custom.
1560
+ */
1561
+ interface CustomSttConfig {
1562
+ /**
1563
+ * Endpointing timeout in milliseconds. Minimum is 100 for azure, 10 for deepgram.
1564
+ */
1565
+ endpointing_ms: number;
1566
+ /**
1567
+ * The STT provider to use.
1568
+ */
1569
+ provider: 'azure' | 'deepgram';
1570
+ }
1571
+ /**
1572
+ * Configuration for guardrail checks to detect and prevent prohibited topics in
1573
+ * agent output and user input.
1574
+ */
1575
+ interface GuardrailConfig {
1576
+ /**
1577
+ * Selected prohibited user topic categories to check. When user messages contain
1578
+ * these topics, the agent will respond with a placeholder message instead of
1579
+ * processing the request.
1580
+ */
1581
+ input_topics?: Array<'platform_integrity_jailbreaking'> | null;
1582
+ /**
1583
+ * Selected prohibited agent topic categories to check. When agent messages contain
1584
+ * these topics, they will be replaced with a placeholder message.
1585
+ */
1586
+ output_topics?: Array<'harassment' | 'self_harm' | 'sexual_exploitation' | 'violence' | 'defense_and_national_security' | 'illicit_and_harmful_activity' | 'gambling' | 'regulated_professional_advice' | 'child_safety_and_exploitation'> | null;
1587
+ }
1588
+ /**
1589
+ * If this option is set, the call will try to detect IVR in the first 3 minutes of
1590
+ * the call. Actions defined will be applied when the IVR is detected. Set this to
1591
+ * null to disable IVR detection.
1592
+ */
1593
+ interface IvrOption {
1594
+ action: IvrOption.Action;
1595
+ }
1596
+ namespace IvrOption {
1597
+ interface Action {
1598
+ type: 'hangup';
1599
+ }
1600
+ }
1601
+ /**
1602
+ * Configuration for PII scrubbing from transcripts and recordings.
1603
+ */
1604
+ interface PiiConfig {
1605
+ /**
1606
+ * List of PII categories to scrub from transcripts and recordings.
1607
+ */
1608
+ categories: Array<'person_name' | 'address' | 'email' | 'phone_number' | 'ssn' | 'passport' | 'driver_license' | 'credit_card' | 'bank_account' | 'password' | 'pin' | 'medical_id' | 'date_of_birth' | 'customer_account_number'>;
1609
+ /**
1610
+ * The processing mode for PII scrubbing. Currently only post-call is supported.
1611
+ */
1612
+ mode: 'post_call';
1613
+ }
1614
+ interface StringAnalysisData {
1615
+ /**
1616
+ * Description of the variable.
1617
+ */
1618
+ description: string;
1619
+ /**
1620
+ * Name of the variable.
1621
+ */
1622
+ name: string;
1623
+ /**
1624
+ * Type of the variable to extract.
1625
+ */
1626
+ type: 'string';
1627
+ /**
1628
+ * Examples of the variable value to teach model the style and syntax.
1629
+ */
1630
+ examples?: Array<string>;
1631
+ }
1632
+ interface EnumAnalysisData {
1633
+ /**
1634
+ * The possible values of the variable, must be non empty array.
1635
+ */
1636
+ choices: Array<string>;
1637
+ /**
1638
+ * Description of the variable.
1639
+ */
1640
+ description: string;
1641
+ /**
1642
+ * Name of the variable.
1643
+ */
1644
+ name: string;
1645
+ /**
1646
+ * Type of the variable to extract.
1647
+ */
1648
+ type: 'enum';
1649
+ }
1650
+ interface BooleanAnalysisData {
1651
+ /**
1652
+ * Description of the variable.
1653
+ */
1654
+ description: string;
1655
+ /**
1656
+ * Name of the variable.
1657
+ */
1658
+ name: string;
1659
+ /**
1660
+ * Type of the variable to extract.
1661
+ */
1662
+ type: 'boolean';
1663
+ }
1664
+ interface NumberAnalysisData {
1665
+ /**
1666
+ * Description of the variable.
1667
+ */
1668
+ description: string;
1669
+ /**
1670
+ * Name of the variable.
1671
+ */
1672
+ name: string;
1673
+ /**
1674
+ * Type of the variable to extract.
1675
+ */
1676
+ type: 'number';
1677
+ }
1678
+ interface PronunciationDictionary {
1679
+ /**
1680
+ * The phonetic alphabet to be used for pronunciation.
1681
+ */
1682
+ alphabet: 'ipa' | 'cmu';
1683
+ /**
1684
+ * Pronunciation of the word in the format of a IPA / CMU pronunciation.
1685
+ */
1686
+ phoneme: string;
1687
+ /**
1688
+ * The string of word / phrase to be annotated with pronunciation.
1689
+ */
1690
+ word: string;
1691
+ }
1692
+ interface ResponseEngineRetellLm {
1693
+ /**
1694
+ * id of the Retell LLM Response Engine.
1695
+ */
1696
+ llm_id: string;
1697
+ /**
1698
+ * type of the Response Engine.
1699
+ */
1700
+ type: 'retell-llm';
1701
+ /**
1702
+ * Version of the Retell LLM Response Engine.
1703
+ */
1704
+ version?: number | null;
1705
+ }
1706
+ interface ResponseEngineCustomLm {
1707
+ /**
1708
+ * LLM websocket url of the custom LLM.
1709
+ */
1710
+ llm_websocket_url: string;
1711
+ /**
1712
+ * type of the Response Engine.
1713
+ */
1714
+ type: 'custom-llm';
1715
+ }
1716
+ interface ResponseEngineConversationFlow {
1717
+ /**
1718
+ * ID of the Conversation Flow Response Engine.
1719
+ */
1720
+ conversation_flow_id: string;
1721
+ /**
1722
+ * type of the Response Engine.
1723
+ */
1724
+ type: 'conversation-flow';
1725
+ /**
1726
+ * Version of the Conversation Flow Response Engine.
1727
+ */
1728
+ version?: number | null;
1729
+ }
1730
+ interface UserDtmfOptions {
1731
+ /**
1732
+ * The maximum number of digits allowed in the user's DTMF (Dual-Tone
1733
+ * Multi-Frequency) input per turn. Once this limit is reached, the input is
1734
+ * considered complete and a response will be generated immediately.
1735
+ */
1736
+ digit_limit?: number | null;
1737
+ /**
1738
+ * A single key that signals the end of DTMF input. Acceptable values include any
1739
+ * digit (0-9), the pound/hash symbol (#), or the asterisk (\*).
1740
+ */
1741
+ termination_key?: string | null;
1742
+ /**
1743
+ * The time (in milliseconds) to wait for user DTMF input before timing out. The
1744
+ * timer resets with each digit received.
1745
+ */
1746
+ timeout_ms?: number;
1747
+ }
1748
+ /**
1749
+ * If this option is set, the call will try to detect voicemail in the first 3
1750
+ * minutes of the call. Actions defined (hangup, or leave a message) will be
1751
+ * applied when the voicemail is detected. Set this to null to disable voicemail
1752
+ * detection.
1753
+ */
1754
+ interface VoicemailOption {
1755
+ action: VoicemailOption.VoicemailActionPrompt | VoicemailOption.VoicemailActionStaticText | VoicemailOption.VoicemailActionHangup | VoicemailOption.VoicemailActionBridgeTransfer;
1756
+ }
1757
+ namespace VoicemailOption {
1758
+ interface VoicemailActionPrompt {
1759
+ /**
1760
+ * The prompt used to generate the text to be spoken when the call is detected to
1761
+ * be in voicemail.
1762
+ */
1763
+ text: string;
1764
+ type: 'prompt';
1765
+ }
1766
+ interface VoicemailActionStaticText {
1767
+ /**
1768
+ * The text to be spoken when the call is detected to be in voicemail.
1769
+ */
1770
+ text: string;
1771
+ type: 'static_text';
1772
+ }
1773
+ interface VoicemailActionHangup {
1774
+ type: 'hangup';
1775
+ }
1776
+ interface VoicemailActionBridgeTransfer {
1777
+ type: 'bridge_transfer';
1778
+ }
1779
+ }
1780
+ }
1781
+ export interface AgentListParams {
1782
+ /**
1783
+ * A limit on the number of objects to be returned. Limit can range between 1 and
1784
+ * 1000, and the default is 1000.
1785
+ */
1786
+ limit?: number;
1787
+ /**
1788
+ * The pagination key to continue fetching the next page of agents. Pagination key
1789
+ * is represented by a agent id, pagination key and version pair is exclusive (not
1790
+ * included in the fetched page). If not set, will start from the beginning.
1791
+ */
1792
+ pagination_key?: string;
1793
+ /**
1794
+ * Specifies the version of the agent associated with the pagination_key. When
1795
+ * paginating, both the pagination_key and its version must be provided to ensure
1796
+ * consistent ordering and to fetch the next page correctly.
1797
+ */
1798
+ pagination_key_version?: number;
1799
+ }
1800
+ export declare namespace Agent {
1801
+ export { type AgentResponse as AgentResponse, type AgentListResponse as AgentListResponse, type AgentGetVersionsResponse as AgentGetVersionsResponse, type AgentCreateParams as AgentCreateParams, type AgentRetrieveParams as AgentRetrieveParams, type AgentUpdateParams as AgentUpdateParams, type AgentListParams as AgentListParams, };
1802
+ }
1803
+ //# sourceMappingURL=agent.d.mts.map