purecloud-platform-client-v2 238.0.0 → 241.0.0

package/index.d.ts

@@ -44,12 +44,16 @@ declare class ApiClientClass {
 
 declare class LoginImplicitGrantOptions {
 	state?: string;
+	org?: string;
+	provider?: string;
+	prompt?: string;
 }
 
 declare class LoginPKCEGrantOptions {
 	state?: string;
 	org?: string;
 	provider?: string;
+	prompt?: string;
 }
 
 declare class AuthData {
@@ -168,6 +172,7 @@ declare class AIStudioApi {
   	patchGuideVersion(guideId: string, versionId: string, body: Models.UpdateGuideVersion): Promise<Models.GuideVersion>;
   	postConversationsSummariesPreview(body: Models.SummarySettingWithTranscript): Promise<void>;
   	postConversationsSummariesSettings(body: Models.SummarySetting): Promise<Models.SummarySetting>;
+  	postGuideSessionTurns(guideId: string, guideSessionId: string, body: Models.GuideSessionTurnRequest): Promise<Models.GuideSessionTurnResponse>;
   	postGuideVersionJobs(guideId: string, versionId: string, body: Models.GuideVersionPublishJobRequest): Promise<Models.GuideVersionPublishJob>;
   	postGuideVersions(guideId: string, opts?: AIStudioApi.postGuideVersionsOptions): Promise<Models.GuideVersion>;
   	postGuides(body: Models.CreateGuide): Promise<Models.Guide>;
@@ -203,10 +208,14 @@ declare class AgentAssistantsApi {
   	deleteAssistant(assistantId: string): Promise<void>;
   	deleteAssistantQueue(assistantId: string, queueId: string): Promise<void>;
   	deleteAssistantQueues(assistantId: string, opts?: AgentAssistantsApi.deleteAssistantQueuesOptions): Promise<void>;
+  	deleteAssistantsAgentchecklist(agentChecklistId: string): Promise<void>;
   	getAssistant(assistantId: string, opts?: AgentAssistantsApi.getAssistantOptions): Promise<Models.Assistant>;
   	getAssistantQueue(assistantId: string, queueId: string, opts?: AgentAssistantsApi.getAssistantQueueOptions): Promise<Models.AssistantQueue>;
   	getAssistantQueues(assistantId: string, opts?: AgentAssistantsApi.getAssistantQueuesOptions): Promise<Models.AssistantQueueListing>;
   	getAssistants(opts?: AgentAssistantsApi.getAssistantsOptions): Promise<Models.AssistantListing>;
+  	getAssistantsAgentchecklist(agentChecklistId: string): Promise<Models.AgentChecklist>;
+  	getAssistantsAgentchecklists(opts?: AgentAssistantsApi.getAssistantsAgentchecklistsOptions): Promise<Models.AgentChecklistListing>;
+  	getAssistantsAgentchecklistsLanguages(): Promise<Models.EntityListing>;
   	getAssistantsQueues(opts?: AgentAssistantsApi.getAssistantsQueuesOptions): Promise<Models.AssistantQueueListing>;
   	patchAssistant(assistantId: string, body: Models.Assistant): Promise<Models.Assistant>;
   	patchAssistantQueues(assistantId: string, body: Array<Models.AssistantQueue>): Promise<Models.AssistantQueueListing>;
@@ -214,7 +223,9 @@ declare class AgentAssistantsApi {
   	postAssistantQueueUsersBulkRemove(assistantId: string, queueId: string, body: Models.AssistantQueueUsersBulkRemoveRequest): Promise<Models.BulkResponse>;
   	postAssistantQueueUsersQuery(assistantId: string, queueId: string, body: Models.AssistantQueueUsersQueryRequest, opts?: AgentAssistantsApi.postAssistantQueueUsersQueryOptions): Promise<Models.AssistantQueueUsersQueryResponse>;
   	postAssistants(body: Models.Assistant): Promise<Models.Assistant>;
+  	postAssistantsAgentchecklists(body: Models.AgentChecklist): Promise<Models.AgentChecklist>;
   	putAssistantQueue(assistantId: string, queueId: string, body: Models.AssistantQueue): Promise<Models.AssistantQueue>;
+  	putAssistantsAgentchecklist(agentChecklistId: string, body: Models.AgentChecklist): Promise<Models.AgentChecklist>;
 }
 
 declare namespace AgentAssistantsApi { 
@@ -241,6 +252,15 @@ declare namespace AgentAssistantsApi {
 		"name"?: string;
 		"expand"?: string;
 	}
+	export interface getAssistantsAgentchecklistsOptions { 
+		"before"?: string;
+		"after"?: string;
+		"pageSize"?: string;
+		"namePrefix"?: string;
+		"language"?: string;
+		"sortOrder"?: string;
+		"sortBy"?: string;
+	}
 	export interface getAssistantsQueuesOptions { 
 		"before"?: string;
 		"after"?: string;
@@ -319,6 +339,7 @@ declare class AnalyticsApi {
   	deleteAnalyticsActionsAggregatesJob(jobId: string): Promise<void>;
   	deleteAnalyticsAgentcopilotsAggregatesJob(jobId: string): Promise<void>;
   	deleteAnalyticsBotsAggregatesJob(jobId: string): Promise<void>;
+  	deleteAnalyticsCasemanagementAggregatesJob(jobId: string): Promise<void>;
   	deleteAnalyticsConversationsAggregatesJob(jobId: string): Promise<void>;
   	deleteAnalyticsConversationsDetailsJob(jobId: string): Promise<void>;
   	deleteAnalyticsEvaluationsAggregatesJob(jobId: string): Promise<void>;
@@ -343,6 +364,8 @@ declare class AnalyticsApi {
   	getAnalyticsBotflowSessions(botFlowId: string, opts?: AnalyticsApi.getAnalyticsBotflowSessionsOptions): Promise<Models.SessionsResponse>;
   	getAnalyticsBotsAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
   	getAnalyticsBotsAggregatesJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsBotsAggregatesJobResultsOptions): Promise<Models.BotAsyncAggregateQueryResponse>;
+  	getAnalyticsCasemanagementAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
+  	getAnalyticsCasemanagementAggregatesJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsCasemanagementAggregatesJobResultsOptions): Promise<Models.CaseManagementAsyncAggregateQueryResponse>;
   	getAnalyticsConversationDetails(conversationId: string): Promise<Models.AnalyticsConversationWithoutAttributes>;
   	getAnalyticsConversationsAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
   	getAnalyticsConversationsAggregatesJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsConversationsAggregatesJobResultsOptions): Promise<Models.ConversationAsyncAggregateQueryResponse>;
@@ -394,6 +417,8 @@ declare class AnalyticsApi {
   	postAnalyticsAgentsStatusQuery(body: Models.AgentStateQueryRequest): Promise<Models.AnalyticsAgentStateQueryResponse>;
   	postAnalyticsBotsAggregatesJobs(body: Models.BotAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
   	postAnalyticsBotsAggregatesQuery(body: Models.BotAggregationQuery): Promise<Models.BotAggregateQueryResponse>;
+  	postAnalyticsCasemanagementAggregatesJobs(body: Models.CaseManagementAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
+  	postAnalyticsCasemanagementAggregatesQuery(body: Models.CaseManagementAggregationQuery): Promise<Models.CaseManagementAggregateQueryResponse>;
   	postAnalyticsConversationDetailsProperties(conversationId: string, body: Models.PropertyIndexRequest): Promise<Models.PropertyIndexRequest>;
   	postAnalyticsConversationsActivityQuery(body: Models.ConversationActivityQuery, opts?: AnalyticsApi.postAnalyticsConversationsActivityQueryOptions): Promise<Models.ConversationActivityResponse>;
   	postAnalyticsConversationsAggregatesJobs(body: Models.ConversationAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
@@ -475,6 +500,9 @@ declare namespace AnalyticsApi {
 	export interface getAnalyticsBotsAggregatesJobResultsOptions { 
 		"cursor"?: string;
 	}
+	export interface getAnalyticsCasemanagementAggregatesJobResultsOptions { 
+		"cursor"?: string;
+	}
 	export interface getAnalyticsConversationsAggregatesJobResultsOptions { 
 		"cursor"?: string;
 	}
@@ -1763,6 +1791,9 @@ declare class ConversationsApi {
   	getAnalyticsConversationsDetailsJobResults(jobId: string, opts?: ConversationsApi.getAnalyticsConversationsDetailsJobResultsOptions): Promise<Models.AnalyticsConversationAsyncQueryResponse>;
   	getAnalyticsConversationsDetailsJobsAvailability(): Promise<Models.DataAvailabilityResponse>;
   	getConversation(conversationId: string): Promise<Models.Conversation>;
+  	getConversationCommunicationAgentchecklist(conversationId: string, communicationId: string, agentChecklistId: string): Promise<Models.AgentChecklistResponse>;
+  	getConversationCommunicationAgentchecklistJob(conversationId: string, communicationId: string, agentChecklistId: string, jobId: string): Promise<Models.ChecklistInferenceJobResponse>;
+  	getConversationCommunicationAgentchecklists(conversationId: string, communicationId: string): Promise<Models.AgentChecklistResponseList>;
   	getConversationCommunicationInternalmessage(conversationId: string, communicationId: string, messageId: string): Promise<Models.InternalMessageData>;
   	getConversationCommunicationInternalmessages(conversationId: string, communicationId: string, opts?: ConversationsApi.getConversationCommunicationInternalmessagesOptions): Promise<Models.InternalMessageDataEntityListing>;
   	getConversationParticipantSecureivrsession(conversationId: string, participantId: string, secureSessionId: string): Promise<Models.SecureSession>;
@@ -1916,6 +1947,10 @@ declare class ConversationsApi {
   	postConversationAssign(conversationId: string, body: Models.ConversationUser): Promise<string>;
   	postConversationBarge(conversationId: string): Promise<void>;
   	postConversationCobrowse(conversationId: string): Promise<Models.CobrowseWebMessagingSession>;
+  	postConversationCommunicationAgentchecklist(conversationId: string, communicationId: string, agentChecklistId: string, body: Models.ChecklistActivationPayload): Promise<Models.AgentChecklistResponse>;
+  	postConversationCommunicationAgentchecklistAgentaction(conversationId: string, communicationId: string, agentChecklistId: string, body: Models.AgentActionPayload): Promise<Models.AgentChecklistResponse>;
+  	postConversationCommunicationAgentchecklistJobs(conversationId: string, communicationId: string, agentChecklistId: string, body: Models.ChecklistInferenceJobPayload): Promise<Models.ChecklistInferenceJobCreationResponse>;
+  	postConversationCommunicationAgentchecklistsFinalize(conversationId: string, communicationId: string, body: Models.ChecklistFinalizePayload): Promise<Models.AgentChecklistResponseList>;
   	postConversationCommunicationInternalmessages(conversationId: string, communicationId: string, body: Models.InternalMessageRequest): Promise<Models.InternalMessageData>;
   	postConversationDisconnect(conversationId: string): Promise<string>;
   	postConversationParticipantCallbacks(conversationId: string, participantId: string, opts?: ConversationsApi.postConversationParticipantCallbacksOptions): Promise<void>;
@@ -2352,6 +2387,7 @@ declare class EmployeeEngagementApi {
   	deleteEmployeeengagementCelebration(celebrationId: string): Promise<void>;
   	getEmployeeengagementCelebrations(opts?: EmployeeEngagementApi.getEmployeeengagementCelebrationsOptions): Promise<Models.GetCelebrationListing>;
   	getEmployeeengagementRecognition(recognitionId: string): Promise<Models.Recognition>;
+  	getEmployeeengagementRecognitions(opts?: EmployeeEngagementApi.getEmployeeengagementRecognitionsOptions): Promise<Models.Recognitions>;
   	patchEmployeeengagementCelebration(celebrationId: string, body: Models.CelebrationStateParam): Promise<void>;
   	postEmployeeengagementRecognitions(body: Models.CreateRecognition): Promise<Models.RecognitionBase>;
 }
@@ -2361,6 +2397,14 @@ declare namespace EmployeeEngagementApi {
 		"pageNumber"?: number;
 		"pageSize"?: number;
 	}
+	export interface getEmployeeengagementRecognitionsOptions { 
+		"direction"?: string;
+		"recipient"?: string;
+		"dateStart"?: string;
+		"dateEnd"?: string;
+		"pageSize"?: number;
+		"pageNumber"?: number;
+	}
 }
 
 declare class EventsApi {
@@ -5121,6 +5165,7 @@ declare namespace OutboundApi {
 		"id"?: Array<string>;
 		"contentTemplateId"?: string;
 		"campaignStatus"?: string;
+		"ruleSetIds"?: Array<string>;
 	}
 	export interface getOutboundMessagingcampaignsDivisionviewsOptions { 
 		"pageSize"?: number;
@@ -5717,6 +5762,7 @@ declare class RoutingApi {
   	deleteRoutingEmailOutboundDomain(domainId: string): Promise<void>;
   	deleteRoutingLanguage(languageId: string): Promise<void>;
   	deleteRoutingPredictor(predictorId: string): Promise<void>;
+  	deleteRoutingPredictorsKeyperformanceindicator(kpiId: string): Promise<void>;
   	deleteRoutingQueue(queueId: string, opts?: RoutingApi.deleteRoutingQueueOptions): Promise<void>;
   	deleteRoutingQueueMember(queueId: string, memberId: string): Promise<void>;
   	deleteRoutingQueueUser(queueId: string, memberId: string): Promise<void>;
@@ -5760,7 +5806,9 @@ declare class RoutingApi {
   	getRoutingPredictorModelFeatures(predictorId: string, modelId: string): Promise<Models.PredictorModelFeatureListing>;
   	getRoutingPredictorModels(predictorId: string): Promise<Models.PredictorModels>;
   	getRoutingPredictors(opts?: RoutingApi.getRoutingPredictorsOptions): Promise<Models.PredictorListing>;
+  	getRoutingPredictorsKeyperformanceindicator(kpiId: string, opts?: RoutingApi.getRoutingPredictorsKeyperformanceindicatorOptions): Promise<Models.KeyPerformanceIndicator>;
   	getRoutingPredictorsKeyperformanceindicators(opts?: RoutingApi.getRoutingPredictorsKeyperformanceindicatorsOptions): Promise<Array<Models.KeyPerformanceIndicator>>;
+  	getRoutingPredictorsKeyperformanceindicatortypes(): Promise<Array<Models.KeyPerformanceIndicatorType>>;
   	getRoutingQueue(queueId: string, opts?: RoutingApi.getRoutingQueueOptions): Promise<Models.Queue>;
   	getRoutingQueueAssistant(queueId: string, opts?: RoutingApi.getRoutingQueueAssistantOptions): Promise<Models.AssistantQueue>;
   	getRoutingQueueComparisonperiod(queueId: string, comparisonPeriodId: string): Promise<Models.ComparisonPeriod>;
@@ -5811,6 +5859,7 @@ declare class RoutingApi {
   	patchRoutingEmailDomain(domainId: string, body: Models.InboundDomainPatchRequest): Promise<Models.InboundDomain>;
   	patchRoutingEmailDomainValidate(domainId: string, body: Models.InboundDomainPatchRequest): Promise<Models.InboundDomain>;
   	patchRoutingPredictor(predictorId: string, opts?: RoutingApi.patchRoutingPredictorOptions): Promise<Models.Predictor>;
+  	patchRoutingPredictorsKeyperformanceindicator(kpiId: string, opts?: RoutingApi.patchRoutingPredictorsKeyperformanceindicatorOptions): Promise<Models.KeyPerformanceIndicator>;
   	patchRoutingQueueMember(queueId: string, memberId: string, body: Models.QueueMember): Promise<void>;
   	patchRoutingQueueMembers(queueId: string, body: Array<Models.QueueMember>): Promise<Models.QueueMemberEntityListing>;
   	patchRoutingQueueUser(queueId: string, memberId: string, body: Models.QueueMember): Promise<void>;
@@ -5838,6 +5887,7 @@ declare class RoutingApi {
   	postRoutingEmailOutboundDomainsSimulated(body: Models.OutboundDomainCreateRequest): Promise<Models.EmailOutboundDomainResult>;
   	postRoutingLanguages(body: Models.Language): Promise<Models.Language>;
   	postRoutingPredictors(opts?: RoutingApi.postRoutingPredictorsOptions): Promise<Models.Predictor>;
+  	postRoutingPredictorsKeyperformanceindicators(body: Models.CreateKpiRequest): Promise<Models.KeyPerformanceIndicator>;
   	postRoutingQueueMembers(queueId: string, body: Array<Models.WritableEntity>, opts?: RoutingApi.postRoutingQueueMembersOptions): Promise<void>;
   	postRoutingQueueUsers(queueId: string, body: Array<Models.WritableEntity>, opts?: RoutingApi.postRoutingQueueUsersOptions): Promise<void>;
   	postRoutingQueueWrapupcodes(queueId: string, body: Array<Models.WrapUpCodeReference>): Promise<Array<Models.WrapupCode>>;
@@ -5943,6 +5993,9 @@ declare namespace RoutingApi {
 		"kpiId"?: string;
 		"state"?: string;
 	}
+	export interface getRoutingPredictorsKeyperformanceindicatorOptions { 
+		"expand"?: Array<string>;
+	}
 	export interface getRoutingPredictorsKeyperformanceindicatorsOptions { 
 		"kpiGroup"?: string;
 		"expand"?: Array<string>;
@@ -6125,6 +6178,9 @@ declare namespace RoutingApi {
 	export interface patchRoutingPredictorOptions { 
 		"body"?: Models.PatchPredictorRequest;
 	}
+	export interface patchRoutingPredictorsKeyperformanceindicatorOptions { 
+		"body"?: Models.UpdateKpiRequest;
+	}
 	export interface patchUserQueuesOptions { 
 		"divisionId"?: Array<string>;
 	}
@@ -6502,7 +6558,7 @@ declare class SocialMediaApi {
   	getSocialmediaAnalyticsMessagesJobResults(jobId: string, opts?: SocialMediaApi.getSocialmediaAnalyticsMessagesJobResultsOptions): Promise<Models.SocialMediaAsyncDetailQueryResponse>;
   	getSocialmediaEscalationrule(escalationRuleId: string, opts?: SocialMediaApi.getSocialmediaEscalationruleOptions): Promise<Models.EscalationRuleResponse>;
   	getSocialmediaEscalationrules(divisionId: string, opts?: SocialMediaApi.getSocialmediaEscalationrulesOptions): Promise<Models.SocialEscalationResponseEntityListing>;
-  	getSocialmediaTopic(topicId: string, opts?: SocialMediaApi.getSocialmediaTopicOptions): Promise<Models.SocialTopicResponse>;
+  	getSocialmediaTopic(topicId: string, opts?: SocialMediaApi.getSocialmediaTopicOptions): Promise<Models.SocialTopicWithDataIngestionRuleMetadataResponse>;
   	getSocialmediaTopicDataingestionrules(topicId: string, opts?: SocialMediaApi.getSocialmediaTopicDataingestionrulesOptions): Promise<Models.DataIngestionRuleResponseEntityListing>;
   	getSocialmediaTopicDataingestionrulesFacebookFacebookIngestionRuleId(topicId: string, facebookIngestionRuleId: string, opts?: SocialMediaApi.getSocialmediaTopicDataingestionrulesFacebookFacebookIngestionRuleIdOptions): Promise<Models.FacebookDataIngestionRuleResponse>;
   	getSocialmediaTopicDataingestionrulesFacebookFacebookIngestionRuleIdVersion(topicId: string, facebookIngestionRuleId: string, dataIngestionRuleVersion: string, opts?: SocialMediaApi.getSocialmediaTopicDataingestionrulesFacebookFacebookIngestionRuleIdVersionOptions): Promise<Models.FacebookDataIngestionRuleVersionResponse>;
@@ -6627,6 +6683,7 @@ declare namespace SocialMediaApi {
 		"pageSize"?: number;
 		"divisionIds"?: Array<string>;
 		"includeDeleted"?: boolean;
+		"name"?: string;
 	}
 	export interface patchSocialmediaTopicOptions { 
 		"body"?: Models.SocialTopicPatchRequest;
@@ -8961,6 +9018,13 @@ declare namespace Models {
 		"delayInSeconds"?: number;
 	}
 	
+	export interface ActivationTrigger { 
+		"triggerType"?: string;
+		"triggerDate"?: string;
+		"intentId"?: string;
+		"intentName"?: string;
+	}
+	
 	export interface ActivityCode { 
 		"id"?: string;
 		"selfUri"?: string;
@@ -9407,6 +9471,18 @@ declare namespace Models {
 		"stage"?: string;
 	}
 	
+	export interface AgentAction { 
+		"id": string;
+		"name": string;
+		"agentAction": string;
+		"selfUri"?: string;
+	}
+	
+	export interface AgentActionPayload { 
+		"afterCallWork"?: boolean;
+		"checklistItems": Array<Models.AgentAction>;
+	}
+	
 	export interface AgentActivity { 
 		"id"?: string;
 		"name"?: string;
@@ -9493,6 +9569,69 @@ declare namespace Models {
 		"overrideReason"?: string;
 	}
 	
+	export interface AgentChecklist { 
+		"id"?: string;
+		"name": string;
+		"language": string;
+		"checklistItems": Array<Models.AgentChecklistItem>;
+		"createdBy"?: Models.UserReference;
+		"modifiedBy"?: Models.UserReference;
+		"dateCreated"?: string;
+		"dateModified"?: string;
+		"selfUri"?: string;
+	}
+	
+	export interface AgentChecklistInfo { 
+		"id": string;
+		"name": string;
+		"checklistItems": Array<Models.ChecklistItem>;
+		"selfUri"?: string;
+	}
+	
+	export interface AgentChecklistItem { 
+		"id"?: string;
+		"name": string;
+		"description"?: string;
+		"automatedCheckEnabled"?: boolean;
+		"important"?: boolean;
+		"selfUri"?: string;
+	}
+	
+	export interface AgentChecklistListing { 
+		"entities"?: Array<Models.AgentChecklist>;
+		"nextUri"?: string;
+		"selfUri"?: string;
+		"previousUri"?: string;
+	}
+	
+	export interface AgentChecklistResponse { 
+		"id": string;
+		"name": string;
+		"checklistItems": Array<Models.ChecklistItem>;
+		"activationTriggers"?: Array<Models.ActivationTrigger>;
+		"status": string;
+		"exitReason"?: string;
+		"language": string;
+		"agentId"?: string;
+		"participantId"?: string;
+		"queueId"?: string;
+		"assistantId"?: string;
+		"mediaType"?: string;
+		"direction"?: string;
+		"evaluationStartDate"?: string;
+		"evaluationLastModifiedDate"?: string;
+		"evaluationFinalizedDate"?: string;
+		"evaluationFinalizedWithAcwDate"?: string;
+		"selfUri"?: string;
+	}
+	
+	export interface AgentChecklistResponseList { 
+		"entities"?: Array<Models.AgentChecklistResponse>;
+		"nextUri"?: string;
+		"selfUri"?: string;
+		"previousUri"?: string;
+	}
+	
 	export interface AgentCopilotAggregateDataContainer { 
 		"group"?: { [key: string]: string; };
 		"data"?: Array<Models.StatisticalResponse>;
@@ -10519,6 +10658,7 @@ declare namespace Models {
 		"routingRing"?: number;
 		"routingRule"?: string;
 		"routingRuleType"?: string;
+		"screenMonitoredUserId"?: string;
 		"screenShareAddressSelf"?: string;
 		"screenShareRoomId"?: string;
 		"scriptId"?: string;
@@ -13422,6 +13562,7 @@ declare namespace Models {
 		"success"?: boolean;
 		"entity"?: Models.ExternalContact;
 		"error"?: Models.BulkEntityErrorContactEnrichRequest;
+		"status"?: number;
 	}
 	
 	export interface BulkResponseResultExternalContactEntityBulkEntityErrorEntity { 
@@ -13429,6 +13570,7 @@ declare namespace Models {
 		"success"?: boolean;
 		"entity"?: Models.ExternalContact;
 		"error"?: Models.BulkEntityErrorEntity;
+		"status"?: number;
 	}
 	
 	export interface BulkResponseResultExternalContactExternalContactBulkEntityErrorExternalContact { 
@@ -13436,6 +13578,7 @@ declare namespace Models {
 		"success"?: boolean;
 		"entity"?: Models.ExternalContact;
 		"error"?: Models.BulkEntityErrorExternalContact;
+		"status"?: number;
 	}
 	
 	export interface BulkResponseResultExternalOrganizationEntityBulkEntityErrorEntity { 
@@ -13443,6 +13586,7 @@ declare namespace Models {
 		"success"?: boolean;
 		"entity"?: Models.ExternalOrganization;
 		"error"?: Models.BulkEntityErrorEntity;
+		"status"?: number;
 	}
 	
 	export interface BulkResponseResultExternalOrganizationExternalOrganizationBulkEntityErrorExternalOrganization { 
@@ -13450,6 +13594,7 @@ declare namespace Models {
 		"success"?: boolean;
 		"entity"?: Models.ExternalOrganization;
 		"error"?: Models.BulkEntityErrorExternalOrganization;
+		"status"?: number;
 	}
 	
 	export interface BulkResponseResultExternalOrganizationExternalOrganizationEnrichRequestBulkEntityErrorExternalOrganizationEnrichRequest { 
@@ -13457,6 +13602,7 @@ declare namespace Models {
 		"success"?: boolean;
 		"entity"?: Models.ExternalOrganization;
 		"error"?: Models.BulkEntityErrorExternalOrganizationEnrichRequest;
+		"status"?: number;
 	}
 	
 	export interface BulkResponseResultNoteEntityBulkEntityErrorEntity { 
@@ -13464,6 +13610,7 @@ declare namespace Models {
 		"success"?: boolean;
 		"entity"?: Models.Note;
 		"error"?: Models.BulkEntityErrorEntity;
+		"status"?: number;
 	}
 	
 	export interface BulkResponseResultNoteNoteBulkEntityErrorNote { 
@@ -13471,6 +13618,7 @@ declare namespace Models {
 		"success"?: boolean;
 		"entity"?: Models.Note;
 		"error"?: Models.BulkEntityErrorNote;
+		"status"?: number;
 	}
 	
 	export interface BulkResponseResultRelationshipEntityBulkEntityErrorEntity { 
@@ -13478,6 +13626,7 @@ declare namespace Models {
 		"success"?: boolean;
 		"entity"?: Models.Relationship;
 		"error"?: Models.BulkEntityErrorEntity;
+		"status"?: number;
 	}
 	
 	export interface BulkResponseResultRelationshipRelationshipBulkEntityErrorRelationship { 
@@ -13485,6 +13634,7 @@ declare namespace Models {
 		"success"?: boolean;
 		"entity"?: Models.Relationship;
 		"error"?: Models.BulkEntityErrorRelationship;
+		"status"?: number;
 	}
 	
 	export interface BulkResponseResultVoidEntityBulkEntityErrorEntity { 
@@ -13492,6 +13642,7 @@ declare namespace Models {
 		"success"?: boolean;
 		"entity"?: object;
 		"error"?: Models.BulkEntityErrorEntity;
+		"status"?: number;
 	}
 	
 	export interface BulkResult { 
@@ -14677,6 +14828,22 @@ declare namespace Models {
 		"version": number;
 	}
 	
+	export interface CapacityPlanMetricsSummary { 
+		"requiredStaffFullTimeEquivalentCount": Array<number>;
+		"plannedFullTimeEquivalentCount": Array<number>;
+		"staffingOverUnderFullTimeEquivalentCount": Array<number>;
+		"startingFullTimeEquivalentCount": Array<number>;
+		"attritionFullTimeEquivalentCount": Array<number>;
+		"attritionPercentage": Array<number>;
+		"newHireFullTimeEquivalentCount": Array<number>;
+		"transfersFullTimeEquivalentCount": Array<number>;
+		"extraTimeUnderTimeFullTimeEquivalentCount": Array<number>;
+		"shrinkageFullTimeEquivalentCount": Array<number>;
+		"shrinkagePercentage": Array<number>;
+		"endOfMonthPlannedFullTimeEquivalentCount"?: Array<number>;
+		"netFullTimeEquivalentCount": Array<number>;
+	}
+	
 	export interface CapacityPlanReference { 
 		"id"?: string;
 		"name"?: string;
@@ -14739,6 +14906,14 @@ declare namespace Models {
 		"downloadTemplate"?: Models.StaffingRequirementResultResponseTemplate;
 	}
 	
+	export interface CapacityPlanningPlanningGroupAllocation { 
+		"planningGroupId": string;
+		"requiredStaffFullTimeEquivalentCount": Array<number>;
+		"staffingGroupFullTimeEquivalentContributions": Array<Models.StaffingGroupFullTimeEquivalentContribution>;
+		"totalPlannedFullTimeEquivalentCount": Array<number>;
+		"overUnderFullTimeEquivalentCount": Array<number>;
+	}
+	
 	export interface CapacityPlanningRequirementsResultTopicBusinessUnit { 
 		"id"?: string;
 	}
@@ -14777,6 +14952,85 @@ declare namespace Models {
 		"isSelected"?: boolean;
 	}
 	
+	export interface CardParameters { 
+		"bodyParameters"?: Array<Models.TemplateParameter>;
+		"buttonUrlParameters"?: Array<Models.TemplateParameter>;
+	}
+	
+	export interface CarouselParameters { 
+		"cardParameters"?: Array<Models.CardParameters>;
+	}
+	
+	export interface CaseManagementAggregateDataContainer { 
+		"group"?: { [key: string]: string; };
+		"data"?: Array<Models.StatisticalResponse>;
+	}
+	
+	export interface CaseManagementAggregateQueryClause { 
+		"type": string;
+		"predicates": Array<Models.CaseManagementAggregateQueryPredicate>;
+	}
+	
+	export interface CaseManagementAggregateQueryFilter { 
+		"type": string;
+		"clauses"?: Array<Models.CaseManagementAggregateQueryClause>;
+		"predicates"?: Array<Models.CaseManagementAggregateQueryPredicate>;
+	}
+	
+	export interface CaseManagementAggregateQueryPredicate { 
+		"type"?: string;
+		"dimension"?: string;
+		"operator"?: string;
+		"value"?: string;
+		"range"?: Models.NumericRange;
+	}
+	
+	export interface CaseManagementAggregateQueryResponse { 
+		"results"?: Array<Models.CaseManagementAggregateDataContainer>;
+	}
+	
+	export interface CaseManagementAggregationQuery { 
+		"interval": string;
+		"granularity"?: string;
+		"timeZone"?: string;
+		"groupBy"?: Array<string>;
+		"filter"?: Models.CaseManagementAggregateQueryFilter;
+		"metrics": Array<string>;
+		"flattenMultivaluedDimensions"?: boolean;
+		"views"?: Array<Models.CaseManagementAggregationView>;
+		"alternateTimeDimension"?: string;
+	}
+	
+	export interface CaseManagementAggregationSort { 
+		"name": string;
+		"function": string;
+	}
+	
+	export interface CaseManagementAggregationView { 
+		"target": string;
+		"name": string;
+		"function": string;
+		"range"?: Models.AggregationRange;
+	}
+	
+	export interface CaseManagementAsyncAggregateQueryResponse { 
+		"results"?: Array<Models.CaseManagementAggregateDataContainer>;
+		"cursor"?: string;
+	}
+	
+	export interface CaseManagementAsyncAggregationQuery { 
+		"interval": string;
+		"granularity"?: string;
+		"timeZone"?: string;
+		"groupBy"?: Array<string>;
+		"filter"?: Models.CaseManagementAggregateQueryFilter;
+		"metrics": Array<string>;
+		"flattenMultivaluedDimensions"?: boolean;
+		"views"?: Array<Models.CaseManagementAggregationView>;
+		"alternateTimeDimension"?: string;
+		"pageSize"?: number;
+	}
+	
 	export interface CategoriesEntityListing { 
 		"entities"?: Array<Models.StaCategory>;
 		"pageSize"?: number;
@@ -15157,6 +15411,63 @@ declare namespace Models {
 		"type"?: string;
 	}
 	
+	export interface ChecklistActivationPayload { 
+		"activationTriggerType": string;
+		"intentId"?: string;
+		"intentName"?: string;
+		"language": string;
+		"agentId"?: string;
+		"participantId"?: string;
+		"queueId"?: string;
+		"assistantId"?: string;
+		"mediaType"?: string;
+		"direction"?: string;
+	}
+	
+	export interface ChecklistFinalizePayload { 
+		"exitReason": string;
+	}
+	
+	export interface ChecklistInferenceJobCreationResponse { 
+		"jobId"?: string;
+		"message"?: string;
+	}
+	
+	export interface ChecklistInferenceJobPayload { 
+		"conversationContext": Array<Models.ConversationContext>;
+	}
+	
+	export interface ChecklistInferenceJobResponse { 
+		"id": string;
+		"status": string;
+		"error"?: Models.ErrorInfo;
+		"agentChecklistInfo"?: Models.AgentChecklistInfo;
+		"jobStartTime"?: string;
+		"jobEndTime"?: string;
+		"language"?: string;
+		"agentId"?: string;
+		"participantId"?: string;
+		"queueId"?: string;
+		"assistantId"?: string;
+		"mediaType"?: string;
+		"direction"?: string;
+		"selfUri"?: string;
+	}
+	
+	export interface ChecklistItem { 
+		"id": string;
+		"name": string;
+		"description"?: string;
+		"automatedCheckEnabled"?: boolean;
+		"important"?: boolean;
+		"stateFromModel"?: string;
+		"stateFromAgent"?: string;
+		"dateLastModifiedByModel"?: string;
+		"dateLastModifiedByAgent"?: string;
+		"lastModifiedInAcw"?: boolean;
+		"selfUri"?: string;
+	}
+	
 	export interface ClientApp { 
 		"id"?: string;
 		"name"?: string;
@@ -18305,6 +18616,12 @@ declare namespace Models {
 		"value"?: string;
 	}
 	
+	export interface ConversationContext { 
+		"id": string;
+		"participant": string;
+		"text": string;
+	}
+	
 	export interface ConversationDeletionProtectionQuery { 
 		"conversationIds": Array<string>;
 	}
@@ -19766,9 +20083,20 @@ declare namespace Models {
 		"index": number;
 		"phoneNumber"?: string;
 		"url"?: string;
+		"payload"?: string;
 		"parameters"?: Array<Models.ConversationNotificationTemplateParameter>;
 	}
 	
+	export interface ConversationNotificationTemplateCard { 
+		"header": Models.ConversationNotificationTemplateHeader;
+		"body"?: Models.ConversationNotificationTemplateBody;
+		"buttons": Array<Models.ConversationNotificationTemplateButton>;
+	}
+	
+	export interface ConversationNotificationTemplateCarousel { 
+		"cards": Array<Models.ConversationNotificationTemplateCard>;
+	}
+	
 	export interface ConversationNotificationTemplateFooter { 
 		"text"?: string;
 	}
@@ -20815,6 +21143,21 @@ declare namespace Models {
 		"conditionValues": Array<string>;
 	}
 	
+	export interface CopilotContext { 
+		"values"?: Array<Models.CopilotContextValue>;
+	}
+	
+	export interface CopilotContextFilter { 
+		"operator"?: string;
+		"values"?: Array<string>;
+	}
+	
+	export interface CopilotContextValue { 
+		"name": string;
+		"type": string;
+		"participantDataProperties"?: Models.ParticipantDataProperties;
+	}
+	
 	export interface CopilotFallbackAction { 
 		"actionType": string;
 		"attributes"?: { [key: string]: string; };
@@ -21141,6 +21484,7 @@ declare namespace Models {
 		"id"?: string;
 		"state"?: string;
 		"testTopicPhraseResults"?: Array<Models.CreateGeneralProgramTestTopicPhraseResults>;
+		"genAIPhrasesResults"?: Array<string>;
 	}
 	
 	export interface CreateGuide { 
@@ -21161,6 +21505,14 @@ declare namespace Models {
 		"selfUri"?: string;
 	}
 	
+	export interface CreateKpiRequest { 
+		"name": string;
+		"description"?: string;
+		"kpiType": string;
+		"wrapUpCodeConfig"?: Models.WrapUpCodeConfig;
+		"source": string;
+	}
+	
 	export interface CreateManagementUnitApiRequest { 
 		"name": string;
 		"timeZone"?: string;
@@ -24545,8 +24897,8 @@ declare namespace Models {
 		"edgeVersion"?: string;
 		"publishDate"?: string;
 		"edgeUri"?: string;
-		"current"?: boolean;
 		"latestRelease"?: boolean;
+		"current"?: boolean;
 		"selfUri"?: string;
 	}
 	
@@ -24719,8 +25071,8 @@ declare namespace Models {
 		"baseLicense"?: string;
 		"addonLicenses"?: Array<string>;
 		"dateLicenseLastUpdated"?: string;
-		"default"?: boolean;
 		"base"?: boolean;
+		"default"?: boolean;
 		"selfUri"?: string;
 	}
 	
@@ -24737,8 +25089,8 @@ declare namespace Models {
 		"baseLicense"?: string;
 		"addonLicenses"?: Array<string>;
 		"dateLicenseLastUpdated"?: string;
-		"default"?: boolean;
 		"base"?: boolean;
+		"default"?: boolean;
 		"selfUri"?: string;
 	}
 	
@@ -24755,8 +25107,8 @@ declare namespace Models {
 		"baseLicense"?: string;
 		"addonLicenses"?: Array<string>;
 		"dateLicenseLastUpdated"?: string;
-		"default"?: boolean;
 		"base"?: boolean;
+		"default"?: boolean;
 		"selfUri"?: string;
 	}
 	
@@ -28118,7 +28470,6 @@ declare namespace Models {
 		"compatibleFlowTypes"?: Array<string>;
 		"worktypeId"?: string;
 		"virtualAgentEnabled"?: boolean;
-		"agenticVirtualAgentEnabled"?: boolean;
 		"selfUri"?: string;
 	}
 	
@@ -28928,7 +29279,6 @@ declare namespace Models {
 		"inputSchema"?: Models.JsonSchemaDocument;
 		"outputSchema"?: Models.JsonSchemaDocument;
 		"virtualAgentEnabled"?: boolean;
-		"agenticVirtualAgentEnabled"?: boolean;
 		"datePublished"?: string;
 		"datePublishedEnd"?: string;
 		"nluInfo"?: Models.NluInfo;
@@ -29188,6 +29538,7 @@ declare namespace Models {
 		"status": string;
 		"subject": Models.GDPRSubject;
 		"resultsUrl"?: string;
+		"resultsUrls"?: Array<string>;
 		"selfUri"?: string;
 	}
 	
@@ -29929,6 +30280,58 @@ declare namespace Models {
 		"selfUri"?: string;
 	}
 	
+	export interface GuideSessionInputEvent { 
+		"type": string;
+		"text"?: string;
+		"mode": string;
+		"invocationId"?: string;
+		"invocations"?: Array<Models.GuideSessionTurnInvocationData>;
+	}
+	
+	export interface GuideSessionTurnInvocationData { 
+		"group": string;
+		"actionName": string;
+		"output": string;
+	}
+	
+	export interface GuideSessionTurnInvocationParameters { 
+		"name"?: string;
+		"type"?: string;
+		"value"?: string;
+	}
+	
+	export interface GuideSessionTurnInvocationResponse { 
+		"id"?: string;
+		"group": string;
+		"actionName": string;
+		"parameters"?: Array<Models.GuideSessionTurnInvocationParameters>;
+	}
+	
+	export interface GuideSessionTurnRequest { 
+		"inputEvent": Models.GuideSessionInputEvent;
+		"languageCode": string;
+		"version": string;
+		"inputVariables"?: Array<Models.GuideSessionVariable>;
+	}
+	
+	export interface GuideSessionTurnResponse { 
+		"response"?: Models.GuideSessionTurnResponseData;
+		"status"?: string;
+		"result"?: string;
+		"outputVariables"?: Array<Models.GuideSessionVariable>;
+		"invocationId"?: string;
+		"invocations"?: Array<Models.GuideSessionTurnInvocationResponse>;
+	}
+	
+	export interface GuideSessionTurnResponseData { 
+		"text"?: string;
+	}
+	
+	export interface GuideSessionVariable { 
+		"name"?: string;
+		"value"?: string;
+	}
+	
 	export interface GuideVersion { 
 		"selfUri"?: string;
 		"guide"?: Models.AddressableEntityRef;
@@ -30605,6 +31008,9 @@ declare namespace Models {
 	}
 	
 	export interface InactivityTimeoutSettings { 
+		"timeoutSeconds"?: number;
+		"actionType"?: string;
+		"flowId"?: Models.DomainEntityRef;
 	}
 	
 	export interface InboundDomain { 
@@ -32371,6 +32777,7 @@ declare namespace Models {
 	
 	export interface JourneyViewResult { 
 		"elements"?: Array<Models.JourneyViewResultElement>;
+		"charts"?: Array<Models.JourneyViewChartResult>;
 	}
 	
 	export interface JourneyViewResultElement { 
@@ -32844,6 +33251,11 @@ declare namespace Models {
 		"checks"?: Array<Models.Check>;
 	}
 	
+	export interface KeyPerformanceIndicatorType { 
+		"id"?: string;
+		"sources"?: Array<string>;
+	}
+	
 	export interface KeyRotationSchedule { 
 		"id"?: string;
 		"name"?: string;
@@ -36028,6 +36440,8 @@ declare namespace Models {
 		"autoAnswerAlertToneSeconds"?: number;
 		"manualAnswerAlertToneSeconds"?: number;
 		"subTypeSettings"?: { [key: string]: Models.MessageSubtypeSettings; };
+		"enableInactivityTimeout"?: boolean;
+		"inactivityTimeoutSettings"?: Models.InactivityTimeoutSettings;
 	}
 	
 	export interface MessageMediaUploadData { 
@@ -36050,6 +36464,7 @@ declare namespace Models {
 	
 	export interface MessageSubtypeSettings { 
 		"enableAutoAnswer"?: boolean;
+		"enableInactivityTimeout"?: boolean;
 	}
 	
 	export interface MessageTypingEventRequest { 
@@ -39260,6 +39675,10 @@ declare namespace Models {
 		"bargedParticipantId"?: string;
 	}
 	
+	export interface ParticipantDataProperties { 
+		"name": string;
+	}
+	
 	export interface ParticipantInfo { 
 		"activeParticipantCount"?: number;
 		"version"?: number;
@@ -39938,6 +40357,7 @@ declare namespace Models {
 		"text": string;
 		"strictness"?: string;
 		"sentiment"?: string;
+		"isAIGenerated"?: boolean;
 	}
 	
 	export interface PhraseAssociations { 
@@ -40529,6 +40949,7 @@ declare namespace Models {
 		"id"?: string;
 		"state"?: string;
 		"testTopicPhraseResults"?: Array<Models.ProgramTopicLinksTestTopicPhraseResults>;
+		"genAIPhrasesResults"?: Array<string>;
 	}
 	
 	export interface ProgramTranscriptionEngine { 
@@ -40714,6 +41135,7 @@ declare namespace Models {
 		"id"?: string;
 		"state"?: string;
 		"testTopicPhraseResults"?: Array<Models.PublishProgramTestTopicPhraseResults>;
+		"genAIPhrasesResults"?: Array<string>;
 	}
 	
 	export interface PublishScriptRequestData { 
@@ -40746,6 +41168,7 @@ declare namespace Models {
 		"id"?: string;
 		"state"?: string;
 		"testTopicPhraseResults"?: Array<Models.PublishTopicTestTopicPhraseResults>;
+		"genAIPhrasesResults"?: Array<string>;
 	}
 	
 	export interface PublishedSurveyFormReference { 
@@ -44323,6 +44746,14 @@ declare namespace Models {
 		"selfUri"?: string;
 	}
 	
+	export interface Recognitions { 
+		"entities"?: Array<Models.Recognition>;
+		"pageSize"?: number;
+		"pageNumber"?: number;
+		"total"?: number;
+		"pageCount"?: number;
+	}
+	
 	export interface Record { 
 		"name": string;
 		"type": string;
@@ -44573,6 +45004,18 @@ declare namespace Models {
 		"longitude"?: number;
 	}
 	
+	export interface RecordingMessageReceipt { 
+		"id"?: string;
+		"receiptTime"?: string;
+		"status"?: string;
+		"reasons"?: Array<Models.RecordingMessageReceiptReason>;
+	}
+	
+	export interface RecordingMessageReceiptReason { 
+		"code"?: string;
+		"message"?: string;
+	}
+	
 	export interface RecordingMessagingMessage { 
 		"from"?: string;
 		"fromUser"?: Models.User;
@@ -46796,6 +47239,7 @@ declare namespace Models {
 		"headerParameters"?: Array<Models.TemplateParameter>;
 		"bodyParameters"?: Array<Models.TemplateParameter>;
 		"buttonUrlParameters"?: Array<Models.TemplateParameter>;
+		"carouselParameters"?: Models.CarouselParameters;
 	}
 	
 	export interface SentimentData { 
@@ -47882,7 +48326,6 @@ declare namespace Models {
 		"dateModified"?: string;
 		"divisionId"?: string;
 		"status"?: string;
-		"dataIngestionRulesMetadata"?: Array<Models.DataIngestionRulesMetadata>;
 		"selfUri"?: string;
 	}
 	
@@ -47899,6 +48342,18 @@ declare namespace Models {
 		"pageCount"?: number;
 	}
 	
+	export interface SocialTopicWithDataIngestionRuleMetadataResponse { 
+		"id"?: string;
+		"name"?: string;
+		"description"?: string;
+		"dateCreated"?: string;
+		"dateModified"?: string;
+		"divisionId"?: string;
+		"status"?: string;
+		"dataIngestionRulesMetadata"?: Array<Models.DataIngestionRulesMetadata>;
+		"selfUri"?: string;
+	}
+	
 	export interface SortItem { 
 		"name"?: string;
 		"ascending"?: boolean;
@@ -48026,6 +48481,11 @@ declare namespace Models {
 		"staffingGroupAllocations": Array<Models.StaffingGroupAllocation>;
 	}
 	
+	export interface StaffingGroupFullTimeEquivalentContribution { 
+		"staffingGroupId": string;
+		"plannedFullTimeEquivalentContribution": Array<number>;
+	}
+	
 	export interface StaffingGroupListing { 
 		"entities"?: Array<Models.StaffingGroupResponse>;
 		"downloadUrl"?: string;
@@ -49420,6 +49880,7 @@ declare namespace Models {
 		"id"?: string;
 		"state"?: string;
 		"testTopicPhraseResults"?: Array<Models.TestTopicPhraseTestTopicPhraseResults>;
+		"genAIPhrasesResults"?: Array<string>;
 	}
 	
 	export interface TextBotChannel { 
@@ -51250,6 +51711,12 @@ declare namespace Models {
 		"resources"?: Models.GuideVersionResources;
 	}
 	
+	export interface UpdateKpiRequest { 
+		"name"?: string;
+		"description"?: string;
+		"status"?: string;
+	}
+	
 	export interface UpdateManagementUnitRequest { 
 		"name"?: string;
 		"divisionId"?: string;
@@ -55272,6 +55739,83 @@ declare namespace Models {
 		"value": number;
 	}
 	
+	export interface WfmHistoricalAdherenceAgentCalculationsCompleteTopicSecondaryPresenceReference { 
+		"id"?: string;
+	}
+	
+	export interface WfmHistoricalAdherenceAgentCalculationsCompleteTopicUserReference { 
+		"id"?: string;
+	}
+	
+	export interface WfmHistoricalAdherenceAgentCalculationsCompleteTopicWfmHistoricalAdherenceActuals { 
+		"actualActivityCategory"?: string;
+		"actualSecondaryPresenceId"?: string;
+		"startOffsetSeconds"?: number;
+		"endOffsetSeconds"?: number;
+	}
+	
+	export interface WfmHistoricalAdherenceAgentCalculationsCompleteTopicWfmHistoricalAdherenceAgentCalculationsCompleteNotification { 
+		"jobId"?: string;
+		"queryState"?: string;
+		"downloadUrls"?: Array<string>;
+		"result"?: Models.WfmHistoricalAdherenceAgentCalculationsCompleteTopicWfmHistoricalAdherenceAgentResult;
+	}
+	
+	export interface WfmHistoricalAdherenceAgentCalculationsCompleteTopicWfmHistoricalAdherenceAgentDayMetrics { 
+		"dayStartOffsetSeconds"?: number;
+		"adherenceScheduleSeconds"?: number;
+		"conformanceScheduleSeconds"?: number;
+		"conformanceActualSeconds"?: number;
+		"exceptionCount"?: number;
+		"exceptionDurationSeconds"?: number;
+		"actualLengthSeconds"?: number;
+		"scheduleLengthSeconds"?: number;
+		"impactSeconds"?: number;
+		"adherencePercentage"?: number;
+		"conformancePercentage"?: number;
+	}
+	
+	export interface WfmHistoricalAdherenceAgentCalculationsCompleteTopicWfmHistoricalAdherenceAgentResult { 
+		"user"?: Models.WfmHistoricalAdherenceAgentCalculationsCompleteTopicUserReference;
+		"startDate"?: string;
+		"endDate"?: string;
+		"calculationsCompletedDate"?: string;
+		"targetAdherencePercentage"?: number;
+		"adherencePercentage"?: number;
+		"conformancePercentage"?: number;
+		"impact"?: string;
+		"exceptionInfo"?: Array<Models.WfmHistoricalAdherenceAgentCalculationsCompleteTopicWfmHistoricalAdherenceExceptionInfo>;
+		"dayMetrics"?: Array<Models.WfmHistoricalAdherenceAgentCalculationsCompleteTopicWfmHistoricalAdherenceAgentDayMetrics>;
+		"actuals"?: Array<Models.WfmHistoricalAdherenceAgentCalculationsCompleteTopicWfmHistoricalAdherenceActuals>;
+		"scheduledActivities"?: Array<Models.WfmHistoricalAdherenceAgentCalculationsCompleteTopicWfmHistoricalAdherenceScheduledActivity>;
+		"secondaryPresenceLookupItems"?: Array<Models.WfmHistoricalAdherenceAgentCalculationsCompleteTopicWfmSecondaryPresenceLookupItem>;
+	}
+	
+	export interface WfmHistoricalAdherenceAgentCalculationsCompleteTopicWfmHistoricalAdherenceExceptionInfo { 
+		"startOffsetSeconds"?: number;
+		"endOffsetSeconds"?: number;
+		"scheduledActivityCodeId"?: string;
+		"scheduledActivityCategory"?: string;
+		"scheduledSecondaryPresenceLookupIds"?: Array<string>;
+		"actualActivityCodeId"?: string;
+		"actualActivityCategory"?: string;
+		"systemPresence"?: string;
+		"routingStatus"?: string;
+		"impact"?: string;
+		"secondaryPresenceLookupId"?: string;
+	}
+	
+	export interface WfmHistoricalAdherenceAgentCalculationsCompleteTopicWfmHistoricalAdherenceScheduledActivity { 
+		"activityCodeId"?: string;
+		"startOffsetSeconds"?: number;
+		"endOffsetSeconds"?: number;
+	}
+	
+	export interface WfmHistoricalAdherenceAgentCalculationsCompleteTopicWfmSecondaryPresenceLookupItem { 
+		"lookupId"?: string;
+		"secondaryPresence"?: Models.WfmHistoricalAdherenceAgentCalculationsCompleteTopicSecondaryPresenceReference;
+	}
+	
 	export interface WfmHistoricalAdherenceBulkCalculationsCompleteTopicWfmHistoricalAdherenceBulkCalculationsCompleteNotification { 
 		"id"?: string;
 		"downloadUrls"?: Array<string>;
@@ -57614,6 +58158,7 @@ declare namespace Models {
 		"ruleSettings"?: Models.WorkitemRuleSettings;
 		"flow"?: Models.WorkitemFlowReference;
 		"defaultScript"?: Models.WorkitemScriptReference;
+		"unassignedDivisionContactsEnabled"?: boolean;
 		"selfUri"?: string;
 	}
 	
@@ -57637,6 +58182,7 @@ declare namespace Models {
 		"schemaId"?: string;
 		"serviceLevelTarget"?: number;
 		"ruleSettings"?: Models.WorkitemRuleSettings;
+		"unassignedDivisionContactsEnabled"?: boolean;
 		"description"?: string;
 		"divisionId"?: string;
 		"disableDefaultStatusCreation"?: boolean;
@@ -57714,6 +58260,7 @@ declare namespace Models {
 		"schemaId"?: string;
 		"serviceLevelTarget"?: number;
 		"ruleSettings"?: Models.WorkitemRuleSettings;
+		"unassignedDivisionContactsEnabled"?: boolean;
 		"description"?: string;
 		"defaultStatusId"?: string;
 		"schemaVersion"?: number;
@@ -57748,6 +58295,7 @@ declare namespace Models {
 		"ruleSettings"?: Models.WorkitemRuleSettings;
 		"flow"?: Models.WorkitemFlowReference;
 		"defaultScript"?: Models.WorkitemScriptReference;
+		"unassignedDivisionContactsEnabled"?: boolean;
 		"version"?: number;
 		"selfUri"?: string;
 	}
@@ -57907,4 +58455,11 @@ declare namespace Models {
 		"selfUri"?: string;
 	}
 	
+	export interface YearMonth { 
+		"year"?: number;
+		"month"?: string;
+		"monthValue"?: number;
+		"leapYear"?: boolean;
+	}
+	
 }