purecloud-platform-client-v2 233.0.0 → 235.0.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (93) hide show
  1. package/README.md +3 -3
  2. package/dist/node/purecloud-platform-client-v2.js +503 -1079
  3. package/dist/web-amd/purecloud-platform-client-v2.js +503 -1079
  4. package/dist/web-amd/purecloud-platform-client-v2.min.js +1 -1
  5. package/dist/web-cjs/bundle.js +233 -409
  6. package/dist/web-cjs/purecloud-platform-client-v2.js +233 -409
  7. package/dist/web-cjs/purecloud-platform-client-v2.min.js +1 -1
  8. package/index.d.ts +475 -382
  9. package/package.json +1 -1
  10. package/src/purecloud-platform-client-v2/ApiClient.js +45 -1
  11. package/src/purecloud-platform-client-v2/api/AIStudioApi.js +1 -1
  12. package/src/purecloud-platform-client-v2/api/AgentAssistantsApi.js +1 -1
  13. package/src/purecloud-platform-client-v2/api/AgentCopilotApi.js +1 -1
  14. package/src/purecloud-platform-client-v2/api/AgentUIApi.js +1 -1
  15. package/src/purecloud-platform-client-v2/api/AlertingApi.js +1 -1
  16. package/src/purecloud-platform-client-v2/api/AnalyticsApi.js +1 -1
  17. package/src/purecloud-platform-client-v2/api/ArchitectApi.js +1 -1
  18. package/src/purecloud-platform-client-v2/api/AuditApi.js +1 -1
  19. package/src/purecloud-platform-client-v2/api/AuthorizationApi.js +1 -1
  20. package/src/purecloud-platform-client-v2/api/BillingApi.js +1 -1
  21. package/src/purecloud-platform-client-v2/api/BusinessRulesApi.js +1 -30
  22. package/src/purecloud-platform-client-v2/api/CarrierServicesApi.js +1 -1
  23. package/src/purecloud-platform-client-v2/api/ChatApi.js +1 -1
  24. package/src/purecloud-platform-client-v2/api/CoachingApi.js +51 -1
  25. package/src/purecloud-platform-client-v2/api/ContentManagementApi.js +1 -1
  26. package/src/purecloud-platform-client-v2/api/ConversationsApi.js +42 -8
  27. package/src/purecloud-platform-client-v2/api/DataExtensionsApi.js +1 -1
  28. package/src/purecloud-platform-client-v2/api/DataPrivacyApi.js +1 -1
  29. package/src/purecloud-platform-client-v2/api/DownloadsApi.js +1 -1
  30. package/src/purecloud-platform-client-v2/api/EmailsApi.js +1 -1
  31. package/src/purecloud-platform-client-v2/api/EmployeeEngagementApi.js +1 -1
  32. package/src/purecloud-platform-client-v2/api/EventsApi.js +1 -1
  33. package/src/purecloud-platform-client-v2/api/ExternalContactsApi.js +1 -1
  34. package/src/purecloud-platform-client-v2/api/FaxApi.js +1 -1
  35. package/src/purecloud-platform-client-v2/api/FlowsApi.js +1 -1
  36. package/src/purecloud-platform-client-v2/api/GamificationApi.js +46 -1
  37. package/src/purecloud-platform-client-v2/api/GeneralDataProtectionRegulationApi.js +1 -1
  38. package/src/purecloud-platform-client-v2/api/GeolocationApi.js +1 -1
  39. package/src/purecloud-platform-client-v2/api/GreetingsApi.js +1 -1
  40. package/src/purecloud-platform-client-v2/api/GroupsApi.js +1 -1
  41. package/src/purecloud-platform-client-v2/api/IdentityProviderApi.js +1 -1
  42. package/src/purecloud-platform-client-v2/api/InfrastructureAsCodeApi.js +1 -1
  43. package/src/purecloud-platform-client-v2/api/IntegrationsApi.js +1 -1
  44. package/src/purecloud-platform-client-v2/api/JourneyApi.js +1 -1
  45. package/src/purecloud-platform-client-v2/api/KnowledgeApi.js +61 -880
  46. package/src/purecloud-platform-client-v2/api/LanguageUnderstandingApi.js +1 -1
  47. package/src/purecloud-platform-client-v2/api/LanguagesApi.js +1 -1
  48. package/src/purecloud-platform-client-v2/api/LearningApi.js +51 -1
  49. package/src/purecloud-platform-client-v2/api/LicenseApi.js +1 -1
  50. package/src/purecloud-platform-client-v2/api/LocationsApi.js +1 -1
  51. package/src/purecloud-platform-client-v2/api/LogCaptureApi.js +1 -1
  52. package/src/purecloud-platform-client-v2/api/MessagingApi.js +1 -1
  53. package/src/purecloud-platform-client-v2/api/MobileDevicesApi.js +1 -1
  54. package/src/purecloud-platform-client-v2/api/NotificationsApi.js +1 -1
  55. package/src/purecloud-platform-client-v2/api/OAuthApi.js +1 -1
  56. package/src/purecloud-platform-client-v2/api/ObjectsApi.js +1 -1
  57. package/src/purecloud-platform-client-v2/api/OperationalEventsApi.js +1 -1
  58. package/src/purecloud-platform-client-v2/api/OrganizationApi.js +1 -1
  59. package/src/purecloud-platform-client-v2/api/OrganizationAuthorizationApi.js +1 -1
  60. package/src/purecloud-platform-client-v2/api/OutboundApi.js +26 -1
  61. package/src/purecloud-platform-client-v2/api/PresenceApi.js +1 -1
  62. package/src/purecloud-platform-client-v2/api/ProcessAutomationApi.js +1 -1
  63. package/src/purecloud-platform-client-v2/api/QualityApi.js +1 -107
  64. package/src/purecloud-platform-client-v2/api/RecordingApi.js +1 -1
  65. package/src/purecloud-platform-client-v2/api/ResponseManagementApi.js +1 -1
  66. package/src/purecloud-platform-client-v2/api/RoutingApi.js +156 -1
  67. package/src/purecloud-platform-client-v2/api/SCIMApi.js +1 -1
  68. package/src/purecloud-platform-client-v2/api/ScreenRecordingApi.js +1 -1
  69. package/src/purecloud-platform-client-v2/api/ScriptsApi.js +1 -1
  70. package/src/purecloud-platform-client-v2/api/SearchApi.js +1 -31
  71. package/src/purecloud-platform-client-v2/api/SettingsApi.js +1 -1
  72. package/src/purecloud-platform-client-v2/api/SocialMediaApi.js +7 -3
  73. package/src/purecloud-platform-client-v2/api/SpeechTextAnalyticsApi.js +1 -1
  74. package/src/purecloud-platform-client-v2/api/StationsApi.js +1 -1
  75. package/src/purecloud-platform-client-v2/api/SuggestApi.js +1 -1
  76. package/src/purecloud-platform-client-v2/api/TaskManagementApi.js +1 -1
  77. package/src/purecloud-platform-client-v2/api/TeamsApi.js +1 -1
  78. package/src/purecloud-platform-client-v2/api/TelephonyApi.js +1 -1
  79. package/src/purecloud-platform-client-v2/api/TelephonyProvidersEdgeApi.js +1 -1
  80. package/src/purecloud-platform-client-v2/api/TextbotsApi.js +1 -1
  81. package/src/purecloud-platform-client-v2/api/TokensApi.js +1 -1
  82. package/src/purecloud-platform-client-v2/api/UploadsApi.js +1 -1
  83. package/src/purecloud-platform-client-v2/api/UsageApi.js +1 -1
  84. package/src/purecloud-platform-client-v2/api/UserRecordingsApi.js +1 -1
  85. package/src/purecloud-platform-client-v2/api/UsersApi.js +1 -1
  86. package/src/purecloud-platform-client-v2/api/UtilitiesApi.js +1 -1
  87. package/src/purecloud-platform-client-v2/api/VoicemailApi.js +1 -1
  88. package/src/purecloud-platform-client-v2/api/WebChatApi.js +1 -1
  89. package/src/purecloud-platform-client-v2/api/WebDeploymentsApi.js +2 -2
  90. package/src/purecloud-platform-client-v2/api/WebMessagingApi.js +1 -1
  91. package/src/purecloud-platform-client-v2/api/WidgetsApi.js +1 -1
  92. package/src/purecloud-platform-client-v2/api/WorkforceManagementApi.js +3 -2
  93. package/src/purecloud-platform-client-v2/index.js +1 -1
package/index.d.ts CHANGED
@@ -23,6 +23,10 @@ declare class ApiClientClass {
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  logout(logoutRedirectUri: string): void;
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  setAccessToken(token: string): void;
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  setEnvironment(environment: string): void;
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+ setDefaultHeaders(newHeaders: Record<string, string>): void;
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+ getDefaultHeaders(): Record<string, string>;
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+ setGenesysAppHeader(headerValue: string): void;
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+ getGenesysAppHeader(): string | null;
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  setGateway(gateway: GatewayConfiguration): void;
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  setPersistSettings(doPersist: boolean, prefix?: string): void;
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  setReturnExtendedResponses(returnExtended: boolean): void;
@@ -614,7 +618,7 @@ declare class ArchitectApi {
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  getArchitectGrammarLanguage(grammarId: string, languageCode: string): Promise<Models.GrammarLanguage>;
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  getArchitectGrammars(opts?: ArchitectApi.getArchitectGrammarsOptions): Promise<Models.GrammarListing>;
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  getArchitectIvr(ivrId: string): Promise<Models.IVR>;
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- getArchitectIvrIdentityresolution(ivrId: string): Promise<Models.IdentityResolutionConfig>;
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+ getArchitectIvrIdentityresolution(ivrId: string): Promise<Models.IVRIdentityResolutionConfig>;
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  getArchitectIvrs(opts?: ArchitectApi.getArchitectIvrsOptions): Promise<Models.IVREntityListing>;
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  getArchitectIvrsDivisionviews(opts?: ArchitectApi.getArchitectIvrsDivisionviewsOptions): Promise<Models.IVRDivisionViewEntityListing>;
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  getArchitectPrompt(promptId: string, opts?: ArchitectApi.getArchitectPromptOptions): Promise<Models.Prompt>;
@@ -712,7 +716,7 @@ declare class ArchitectApi {
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  postFlowsOutcomes(opts?: ArchitectApi.postFlowsOutcomesOptions): Promise<Models.FlowOutcome>;
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  putArchitectEmergencygroup(emergencyGroupId: string, body: Models.EmergencyGroup): Promise<Models.EmergencyGroup>;
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  putArchitectIvr(ivrId: string, body: Models.IVR): Promise<Models.IVR>;
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- putArchitectIvrIdentityresolution(ivrId: string, body: Models.IdentityResolutionConfig): Promise<Models.IdentityResolutionConfig>;
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+ putArchitectIvrIdentityresolution(ivrId: string, body: Models.IVRIdentityResolutionConfig): Promise<Models.IVRIdentityResolutionConfig>;
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  putArchitectPrompt(promptId: string, body: Models.Prompt): Promise<Models.Prompt>;
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  putArchitectPromptResource(promptId: string, languageCode: string, body: Models.PromptAsset): Promise<Models.PromptAsset>;
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  putArchitectSchedule(scheduleId: string, body: Models.Schedule): Promise<Models.Schedule>;
@@ -1536,6 +1540,7 @@ declare class CoachingApi {
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  getCoachingAppointmentsMe(opts?: CoachingApi.getCoachingAppointmentsMeOptions): Promise<Models.CoachingAppointmentResponseList>;
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  getCoachingNotification(notificationId: string, opts?: CoachingApi.getCoachingNotificationOptions): Promise<Models.CoachingNotification>;
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  getCoachingNotifications(opts?: CoachingApi.getCoachingNotificationsOptions): Promise<Models.CoachingNotificationList>;
1543
+ getCoachingScheduleslotsJob(jobId: string): Promise<Models.CoachingScheduleSlotsJobResponse>;
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  patchCoachingAppointment(appointmentId: string, body: Models.UpdateCoachingAppointmentRequest): Promise<Models.CoachingAppointmentResponse>;
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  patchCoachingAppointmentAnnotation(appointmentId: string, annotationId: string, body: Models.CoachingAnnotation): Promise<Models.CoachingAnnotation>;
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  patchCoachingAppointmentStatus(appointmentId: string, body: Models.CoachingAppointmentStatusRequest): Promise<Models.CoachingAppointmentStatusResponse>;
@@ -1544,6 +1549,7 @@ declare class CoachingApi {
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  postCoachingAppointmentConversations(appointmentId: string, body: Models.AddConversationRequest): Promise<Models.AddConversationResponse>;
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  postCoachingAppointments(body: Models.CreateCoachingAppointmentRequest): Promise<Models.CoachingAppointmentResponse>;
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  postCoachingAppointmentsAggregatesQuery(body: Models.CoachingAppointmentAggregateRequest): Promise<Models.CoachingAppointmentAggregateResponse>;
1552
+ postCoachingScheduleslotsJobs(body: Models.CoachingScheduleSlotsJobRequest): Promise<Models.CoachingScheduleSlotsJobResponse>;
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  postCoachingScheduleslotsQuery(body: Models.CoachingSlotsRequest): Promise<Models.CoachingSlotsResponse>;
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  }
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@@ -1817,12 +1823,12 @@ declare class ConversationsApi {
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  getConversationsMessagesCachedmediaCachedMediaItemId(cachedMediaItemId: string): Promise<Models.CachedMediaItem>;
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  getConversationsMessagingFacebookApp(): Promise<Models.FacebookAppCredentials>;
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  getConversationsMessagingFacebookPermissions(): Promise<Models.FacebookPermissionEntityListing>;
1820
- getConversationsMessagingIdentityresolutionIntegrationsAppleIntegrationId(integrationId: string): Promise<Models.IdentityResolutionConfig>;
1821
- getConversationsMessagingIdentityresolutionIntegrationsFacebookIntegrationId(integrationId: string): Promise<Models.IdentityResolutionConfig>;
1822
- getConversationsMessagingIdentityresolutionIntegrationsInstagramIntegrationId(integrationId: string): Promise<Models.IdentityResolutionConfig>;
1826
+ getConversationsMessagingIdentityresolutionIntegrationsAppleIntegrationId(integrationId: string): Promise<Models.AppleIdentityResolutionConfig>;
1827
+ getConversationsMessagingIdentityresolutionIntegrationsFacebookIntegrationId(integrationId: string): Promise<Models.FacebookIdentityResolutionConfig>;
1828
+ getConversationsMessagingIdentityresolutionIntegrationsInstagramIntegrationId(integrationId: string): Promise<Models.InstagramIdentityResolutionConfig>;
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  getConversationsMessagingIdentityresolutionIntegrationsOpenIntegrationId(integrationId: string): Promise<Models.OpenMessagingIdentityResolutionConfig>;
1824
- getConversationsMessagingIdentityresolutionIntegrationsTwitterIntegrationId(integrationId: string): Promise<Models.IdentityResolutionConfig>;
1825
- getConversationsMessagingIdentityresolutionIntegrationsWhatsappIntegrationId(integrationId: string): Promise<Models.IdentityResolutionConfig>;
1830
+ getConversationsMessagingIdentityresolutionIntegrationsTwitterIntegrationId(integrationId: string): Promise<Models.TwitterIdentityResolutionConfig>;
1831
+ getConversationsMessagingIdentityresolutionIntegrationsWhatsappIntegrationId(integrationId: string): Promise<Models.WhatsAppIdentityResolutionConfig>;
1826
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  getConversationsMessagingIntegrationTwitterOauthSettings(integrationId: string): Promise<Models.TwitterOAuthSettings>;
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  getConversationsMessagingIntegrations(opts?: ConversationsApi.getConversationsMessagingIntegrationsOptions): Promise<Models.MessagingIntegrationEntityListing>;
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  getConversationsMessagingIntegrationsApple(opts?: ConversationsApi.getConversationsMessagingIntegrationsAppleOptions): Promise<Models.AppleIntegrationEntityListing>;
@@ -1866,6 +1872,7 @@ declare class ConversationsApi {
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  patchConversationsCallParticipantAttributes(conversationId: string, participantId: string, body: Models.ParticipantAttributes): Promise<Models.ParticipantAttributes>;
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  patchConversationsCallParticipantCommunication(conversationId: string, participantId: string, communicationId: string, body: Models.MediaParticipantRequest): Promise<object>;
1868
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  patchConversationsCallParticipantConsult(conversationId: string, participantId: string, body: Models.ConsultTransferUpdate): Promise<Models.ConsultTransferResponse>;
1875
+ patchConversationsCallParticipantUserUserId(conversationId: string, participantId: string, userId: string, body: Models.MediaParticipantRequest): Promise<void>;
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  patchConversationsCallback(conversationId: string, body: Models.Conversation): Promise<Models.Conversation>;
1870
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  patchConversationsCallbackParticipant(conversationId: string, participantId: string, body: Models.MediaParticipantRequest): Promise<void>;
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  patchConversationsCallbackParticipantAttributes(conversationId: string, participantId: string, body: Models.ParticipantAttributes): Promise<Models.ParticipantAttributes>;
@@ -2005,12 +2012,12 @@ declare class ConversationsApi {
2005
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  putConversationsEmailRecordingstate(conversationId: string, body: Models.SetRecordingState): Promise<string>;
2006
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  putConversationsKeyconfiguration(keyconfigurationsId: string, body: Models.ConversationEncryptionConfiguration): Promise<Models.ConversationEncryptionConfiguration>;
2007
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  putConversationsMessageRecordingstate(conversationId: string, body: Models.SetRecordingState): Promise<string>;
2008
- putConversationsMessagingIdentityresolutionIntegrationsAppleIntegrationId(integrationId: string, body: Models.IdentityResolutionConfig): Promise<Models.IdentityResolutionConfig>;
2009
- putConversationsMessagingIdentityresolutionIntegrationsFacebookIntegrationId(integrationId: string, body: Models.IdentityResolutionConfig): Promise<Models.IdentityResolutionConfig>;
2010
- putConversationsMessagingIdentityresolutionIntegrationsInstagramIntegrationId(integrationId: string, body: Models.IdentityResolutionConfig): Promise<Models.IdentityResolutionConfig>;
2015
+ putConversationsMessagingIdentityresolutionIntegrationsAppleIntegrationId(integrationId: string, body: Models.AppleIdentityResolutionConfig): Promise<Models.AppleIdentityResolutionConfig>;
2016
+ putConversationsMessagingIdentityresolutionIntegrationsFacebookIntegrationId(integrationId: string, body: Models.FacebookIdentityResolutionConfig): Promise<Models.FacebookIdentityResolutionConfig>;
2017
+ putConversationsMessagingIdentityresolutionIntegrationsInstagramIntegrationId(integrationId: string, body: Models.InstagramIdentityResolutionConfig): Promise<Models.InstagramIdentityResolutionConfig>;
2011
2018
  putConversationsMessagingIdentityresolutionIntegrationsOpenIntegrationId(integrationId: string, body: Models.OpenMessagingIdentityResolutionConfig): Promise<Models.OpenMessagingIdentityResolutionConfig>;
2012
- putConversationsMessagingIdentityresolutionIntegrationsTwitterIntegrationId(integrationId: string, body: Models.IdentityResolutionConfig): Promise<Models.IdentityResolutionConfig>;
2013
- putConversationsMessagingIdentityresolutionIntegrationsWhatsappIntegrationId(integrationId: string, body: Models.IdentityResolutionConfig): Promise<Models.IdentityResolutionConfig>;
2019
+ putConversationsMessagingIdentityresolutionIntegrationsTwitterIntegrationId(integrationId: string, body: Models.TwitterIdentityResolutionConfig): Promise<Models.TwitterIdentityResolutionConfig>;
2020
+ putConversationsMessagingIdentityresolutionIntegrationsWhatsappIntegrationId(integrationId: string, body: Models.WhatsAppIdentityResolutionConfig): Promise<Models.WhatsAppIdentityResolutionConfig>;
2014
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  putConversationsMessagingSettingsDefault(body: Models.MessagingSettingDefaultRequest): Promise<Models.MessagingSetting>;
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  putConversationsMessagingSupportedcontentDefault(body: Models.SupportedContentReference): Promise<Models.SupportedContent>;
2016
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  putConversationsMessagingThreadingtimeline(body: Models.ConversationThreadingWindow): Promise<Models.ConversationThreadingWindow>;
@@ -2715,6 +2722,7 @@ declare class GamificationApi {
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  getGamificationInsightsDetails(filterType: string, filterId: string, granularity: string, comparativePeriodStartWorkday: string, primaryPeriodStartWorkday: string): Promise<Models.InsightsDetails>;
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  getGamificationInsightsGroupsTrends(filterType: string, filterId: string, granularity: string, comparativePeriodStartWorkday: string, comparativePeriodEndWorkday: string, primaryPeriodStartWorkday: string, primaryPeriodEndWorkday: string): Promise<Models.InsightsTrend>;
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  getGamificationInsightsGroupsTrendsAll(filterType: string, filterId: string, granularity: string, comparativePeriodStartWorkday: string, comparativePeriodEndWorkday: string, primaryPeriodStartWorkday: string, primaryPeriodEndWorkday: string): Promise<Models.InsightsTrend>;
2725
+ getGamificationInsightsManagers(filterType: string, filterId: string, granularity: string, startWorkday: string, opts?: GamificationApi.getGamificationInsightsManagersOptions): Promise<Models.InsightsAgents>;
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  getGamificationInsightsMembers(filterType: string, filterId: string, granularity: string, startWorkday: string, opts?: GamificationApi.getGamificationInsightsMembersOptions): Promise<Models.InsightsAgents>;
2719
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  getGamificationInsightsRankings(filterType: string, filterId: string, granularity: string, comparativePeriodStartWorkday: string, primaryPeriodStartWorkday: string, sortKey: string, opts?: GamificationApi.getGamificationInsightsRankingsOptions): Promise<Models.InsightsRankings>;
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  getGamificationInsightsTrends(filterType: string, filterId: string, granularity: string, comparativePeriodStartWorkday: string, comparativePeriodEndWorkday: string, primaryPeriodStartWorkday: string, primaryPeriodEndWorkday: string): Promise<Models.UserInsightsTrend>;
@@ -2823,6 +2831,10 @@ declare namespace GamificationApi {
2823
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  "userIds"?: string;
2824
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  "reportsTo"?: string;
2825
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  }
2834
+ export interface getGamificationInsightsManagersOptions {
2835
+ "pageSize"?: number;
2836
+ "pageNumber"?: number;
2837
+ }
2826
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  export interface getGamificationInsightsMembersOptions {
2827
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  "reportsTo"?: string;
2828
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  }
@@ -3706,9 +3718,6 @@ declare class KnowledgeApi {
3706
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  deleteKnowledgeKnowledgebaseExportJob(knowledgeBaseId: string, exportJobId: string): Promise<void>;
3707
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  deleteKnowledgeKnowledgebaseImportJob(knowledgeBaseId: string, importJobId: string): Promise<void>;
3708
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  deleteKnowledgeKnowledgebaseLabel(knowledgeBaseId: string, labelId: string): Promise<Models.LabelResponse>;
3709
- deleteKnowledgeKnowledgebaseLanguageCategory(categoryId: string, knowledgeBaseId: string, languageCode: string): Promise<Models.KnowledgeCategory>;
3710
- deleteKnowledgeKnowledgebaseLanguageDocument(documentId: string, knowledgeBaseId: string, languageCode: string): Promise<Models.KnowledgeDocument>;
3711
- deleteKnowledgeKnowledgebaseLanguageDocumentsImport(knowledgeBaseId: string, languageCode: string, importId: string): Promise<void>;
3712
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  deleteKnowledgeKnowledgebaseSourcesSalesforceSourceId(knowledgeBaseId: string, sourceId: string): Promise<void>;
3713
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  deleteKnowledgeKnowledgebaseSourcesServicenowSourceId(knowledgeBaseId: string, sourceId: string): Promise<void>;
3714
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  deleteKnowledgeKnowledgebaseSynchronizeJob(knowledgeBaseId: string, syncJobId: string): Promise<void>;
@@ -3733,14 +3742,6 @@ declare class KnowledgeApi {
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  getKnowledgeKnowledgebaseImportJob(knowledgeBaseId: string, importJobId: string, opts?: KnowledgeApi.getKnowledgeKnowledgebaseImportJobOptions): Promise<Models.KnowledgeImportJobResponse>;
3734
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  getKnowledgeKnowledgebaseLabel(knowledgeBaseId: string, labelId: string): Promise<Models.LabelResponse>;
3735
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  getKnowledgeKnowledgebaseLabels(knowledgeBaseId: string, opts?: KnowledgeApi.getKnowledgeKnowledgebaseLabelsOptions): Promise<Models.LabelListing>;
3736
- getKnowledgeKnowledgebaseLanguageCategories(knowledgeBaseId: string, languageCode: string, opts?: KnowledgeApi.getKnowledgeKnowledgebaseLanguageCategoriesOptions): Promise<Models.CategoryListing>;
3737
- getKnowledgeKnowledgebaseLanguageCategory(categoryId: string, knowledgeBaseId: string, languageCode: string): Promise<Models.KnowledgeExtendedCategory>;
3738
- getKnowledgeKnowledgebaseLanguageDocument(documentId: string, knowledgeBaseId: string, languageCode: string): Promise<Models.KnowledgeDocument>;
3739
- getKnowledgeKnowledgebaseLanguageDocumentUpload(documentId: string, knowledgeBaseId: string, languageCode: string, uploadId: string): Promise<Models.KnowledgeDocumentContentUpload>;
3740
- getKnowledgeKnowledgebaseLanguageDocuments(knowledgeBaseId: string, languageCode: string, opts?: KnowledgeApi.getKnowledgeKnowledgebaseLanguageDocumentsOptions): Promise<Models.DocumentListing>;
3741
- getKnowledgeKnowledgebaseLanguageDocumentsImport(knowledgeBaseId: string, languageCode: string, importId: string): Promise<Models.KnowledgeImport>;
3742
- getKnowledgeKnowledgebaseLanguageTraining(knowledgeBaseId: string, languageCode: string, trainingId: string): Promise<Models.KnowledgeTraining>;
3743
- getKnowledgeKnowledgebaseLanguageTrainings(knowledgeBaseId: string, languageCode: string, opts?: KnowledgeApi.getKnowledgeKnowledgebaseLanguageTrainingsOptions): Promise<Models.TrainingListing>;
3744
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  getKnowledgeKnowledgebaseOperations(knowledgeBaseId: string, opts?: KnowledgeApi.getKnowledgeKnowledgebaseOperationsOptions): Promise<Models.OperationListing>;
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  getKnowledgeKnowledgebaseOperationsUsersQuery(knowledgeBaseId: string): Promise<Models.OperationCreatorUserResponse>;
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  getKnowledgeKnowledgebaseParseJob(knowledgeBaseId: string, parseJobId: string, opts?: KnowledgeApi.getKnowledgeKnowledgebaseParseJobOptions): Promise<Models.KnowledgeParseJobResponse>;
@@ -3762,10 +3763,6 @@ declare class KnowledgeApi {
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  patchKnowledgeKnowledgebaseDocumentsSearchSearchId(knowledgeBaseId: string, searchId: string, opts?: KnowledgeApi.patchKnowledgeKnowledgebaseDocumentsSearchSearchIdOptions): Promise<void>;
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  patchKnowledgeKnowledgebaseImportJob(knowledgeBaseId: string, importJobId: string, body: Models.ImportStatusRequest): Promise<Models.KnowledgeImportJobResponse>;
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  patchKnowledgeKnowledgebaseLabel(knowledgeBaseId: string, labelId: string, body: Models.LabelUpdateRequest): Promise<Models.LabelResponse>;
3765
- patchKnowledgeKnowledgebaseLanguageCategory(categoryId: string, knowledgeBaseId: string, languageCode: string, body: Models.KnowledgeCategoryRequest): Promise<Models.KnowledgeExtendedCategory>;
3766
- patchKnowledgeKnowledgebaseLanguageDocument(documentId: string, knowledgeBaseId: string, languageCode: string, body: Models.KnowledgeDocumentRequest): Promise<Models.KnowledgeDocument>;
3767
- patchKnowledgeKnowledgebaseLanguageDocuments(knowledgeBaseId: string, languageCode: string, body: Array<Models.KnowledgeDocumentBulkRequest>): Promise<Models.DocumentListing>;
3768
- patchKnowledgeKnowledgebaseLanguageDocumentsImport(knowledgeBaseId: string, languageCode: string, importId: string, body: Models.ImportStatusRequest): Promise<Models.KnowledgeImport>;
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3766
  patchKnowledgeKnowledgebaseParseJob(knowledgeBaseId: string, parseJobId: string, body: Models.KnowledgeParseJobRequestPatch): Promise<void>;
3770
3767
  patchKnowledgeKnowledgebaseSynchronizeJob(knowledgeBaseId: string, syncJobId: string, body: Models.SyncStatusRequest): Promise<Models.KnowledgeSyncJobResponse>;
3771
3768
  patchKnowledgeKnowledgebaseUnansweredGroupPhrasegroup(knowledgeBaseId: string, groupId: string, phraseGroupId: string, body: Models.UnansweredPhraseGroupPatchRequestBody): Promise<Models.UnansweredPhraseGroupUpdateResponse>;
@@ -3797,15 +3794,8 @@ declare class KnowledgeApi {
3797
3794
  postKnowledgeKnowledgebaseExportJobs(knowledgeBaseId: string, body: Models.KnowledgeExportJobRequest): Promise<Models.KnowledgeExportJobResponse>;
3798
3795
  postKnowledgeKnowledgebaseImportJobs(knowledgeBaseId: string, body: Models.KnowledgeImportJobRequest): Promise<Models.KnowledgeImportJobResponse>;
3799
3796
  postKnowledgeKnowledgebaseLabels(knowledgeBaseId: string, body: Models.LabelCreateRequest): Promise<Models.LabelResponse>;
3800
- postKnowledgeKnowledgebaseLanguageCategories(knowledgeBaseId: string, languageCode: string, body: Models.KnowledgeCategoryRequest): Promise<Models.KnowledgeExtendedCategory>;
3801
- postKnowledgeKnowledgebaseLanguageDocumentUploads(documentId: string, knowledgeBaseId: string, languageCode: string, body: Models.KnowledgeDocumentContentUpload): Promise<Models.KnowledgeDocumentContentUpload>;
3802
- postKnowledgeKnowledgebaseLanguageDocuments(knowledgeBaseId: string, languageCode: string, body: Models.KnowledgeDocumentRequest): Promise<Models.KnowledgeDocument>;
3803
- postKnowledgeKnowledgebaseLanguageDocumentsImports(knowledgeBaseId: string, languageCode: string, body: Models.KnowledgeImport): Promise<Models.KnowledgeImport>;
3804
- postKnowledgeKnowledgebaseLanguageTrainingPromote(knowledgeBaseId: string, languageCode: string, trainingId: string): Promise<Models.KnowledgeTraining>;
3805
- postKnowledgeKnowledgebaseLanguageTrainings(knowledgeBaseId: string, languageCode: string): Promise<Models.KnowledgeTraining>;
3806
3797
  postKnowledgeKnowledgebaseParseJobImport(knowledgeBaseId: string, parseJobId: string, body: Models.KnowledgeParseJobRequestImport): Promise<void>;
3807
3798
  postKnowledgeKnowledgebaseParseJobs(knowledgeBaseId: string, body: Models.KnowledgeParseJobRequest): Promise<Models.KnowledgeParseJobResponse>;
3808
- postKnowledgeKnowledgebaseSearch(knowledgeBaseId: string, opts?: KnowledgeApi.postKnowledgeKnowledgebaseSearchOptions): Promise<Models.KnowledgeSearchResponse>;
3809
3799
  postKnowledgeKnowledgebaseSourcesSalesforce(knowledgeBaseId: string, body: Models.SalesforceSourceRequest): Promise<Models.KnowledgeSyncJobResponse>;
3810
3800
  postKnowledgeKnowledgebaseSourcesSalesforceSourceIdSync(knowledgeBaseId: string, sourceId: string, opts?: KnowledgeApi.postKnowledgeKnowledgebaseSourcesSalesforceSourceIdSyncOptions): Promise<Models.SourceSyncResponse>;
3811
3801
  postKnowledgeKnowledgebaseSourcesServicenow(knowledgeBaseId: string, body: Models.ServiceNowSourceRequest): Promise<Models.KnowledgeSyncJobResponse>;
@@ -3912,31 +3902,6 @@ declare namespace KnowledgeApi {
3912
3902
  "name"?: string;
3913
3903
  "includeDocumentCount"?: boolean;
3914
3904
  }
3915
- export interface getKnowledgeKnowledgebaseLanguageCategoriesOptions {
3916
- "before"?: string;
3917
- "after"?: string;
3918
- "limit"?: string;
3919
- "pageSize"?: string;
3920
- "name"?: string;
3921
- }
3922
- export interface getKnowledgeKnowledgebaseLanguageDocumentsOptions {
3923
- "before"?: string;
3924
- "after"?: string;
3925
- "limit"?: string;
3926
- "pageSize"?: string;
3927
- "categories"?: string;
3928
- "title"?: string;
3929
- "sortBy"?: string;
3930
- "sortOrder"?: string;
3931
- "documentIds"?: Array<string>;
3932
- }
3933
- export interface getKnowledgeKnowledgebaseLanguageTrainingsOptions {
3934
- "before"?: string;
3935
- "after"?: string;
3936
- "limit"?: string;
3937
- "pageSize"?: string;
3938
- "knowledgeDocumentsState"?: string;
3939
- }
3940
3905
  export interface getKnowledgeKnowledgebaseOperationsOptions {
3941
3906
  "before"?: string;
3942
3907
  "after"?: string;
@@ -4038,9 +4003,6 @@ declare namespace KnowledgeApi {
4038
4003
  export interface postKnowledgeKnowledgebaseDocumentsSearchSuggestionsOptions {
4039
4004
  "body"?: Models.KnowledgeDocumentSuggestionRequest;
4040
4005
  }
4041
- export interface postKnowledgeKnowledgebaseSearchOptions {
4042
- "body"?: Models.KnowledgeSearchRequest;
4043
- }
4044
4006
  export interface postKnowledgeKnowledgebaseSourcesSalesforceSourceIdSyncOptions {
4045
4007
  "body"?: object;
4046
4008
  }
@@ -4201,6 +4163,7 @@ declare class LearningApi {
4201
4163
  getLearningModules(opts?: LearningApi.getLearningModulesOptions): Promise<Models.LearningModulesDomainEntityListing>;
4202
4164
  getLearningModulesAssignments(userIds: Array<string>, opts?: LearningApi.getLearningModulesAssignmentsOptions): Promise<Models.AssignedLearningModuleDomainEntityListing>;
4203
4165
  getLearningModulesCoverartCoverArtId(coverArtId: string): Promise<Models.LearningModuleCoverArtResponse>;
4166
+ getLearningScheduleslotsJob(jobId: string): Promise<Models.LearningScheduleSlotsJobResponse>;
4204
4167
  getLearningScormScormId(scormId: string): Promise<Models.LearningScormResponse>;
4205
4168
  patchLearningAssignment(assignmentId: string, opts?: LearningApi.patchLearningAssignmentOptions): Promise<Models.LearningAssignment>;
4206
4169
  patchLearningAssignmentReschedule(assignmentId: string, opts?: LearningApi.patchLearningAssignmentRescheduleOptions): Promise<Models.LearningAssignment>;
@@ -4217,6 +4180,7 @@ declare class LearningApi {
4217
4180
  postLearningModulePublish(moduleId: string, opts?: LearningApi.postLearningModulePublishOptions): Promise<Models.LearningModulePublishResponse>;
4218
4181
  postLearningModules(body: Models.LearningModuleRequest): Promise<Models.LearningModule>;
4219
4182
  postLearningRulesQuery(pageSize: number, pageNumber: number, body: Models.LearningAssignmentUserQuery): Promise<Models.LearningAssignmentUserListing>;
4183
+ postLearningScheduleslotsJobs(body: Models.LearningScheduleSlotsJobRequest): Promise<Models.LearningScheduleSlotsJobResponse>;
4220
4184
  postLearningScheduleslotsQuery(body: Models.LearningScheduleSlotsQueryRequest): Promise<Models.LearningScheduleSlotsQueryResponse>;
4221
4185
  postLearningScorm(opts?: LearningApi.postLearningScormOptions): Promise<Models.LearningScormUploadResponse>;
4222
4186
  putLearningModule(moduleId: string, body: Models.LearningModuleRequest): Promise<Models.LearningModule>;
@@ -4845,6 +4809,7 @@ declare class OutboundApi {
4845
4809
  postOutboundCampaignStop(campaignId: string): Promise<void>;
4846
4810
  postOutboundCampaignrules(body: Models.CampaignRule): Promise<Models.CampaignRule>;
4847
4811
  postOutboundCampaigns(body: Models.Campaign, opts?: OutboundApi.postOutboundCampaignsOptions): Promise<Models.Campaign>;
4812
+ postOutboundCampaignsPerformanceQuery(body: Array<string>): Promise<Models.CampaignPerformanceDataListing>;
4848
4813
  postOutboundCampaignsProgress(body: Array<string>): Promise<Array<Models.CampaignProgress>>;
4849
4814
  postOutboundContactlistClear(contactListId: string): Promise<void>;
4850
4815
  postOutboundContactlistContacts(contactListId: string, body: Array<Models.WritableDialerContact>, opts?: OutboundApi.postOutboundContactlistContactsOptions): Promise<Array<Models.DialerContact>>;
@@ -5333,12 +5298,8 @@ declare class QualityApi {
5333
5298
  getQualityPublishedforms(opts?: QualityApi.getQualityPublishedformsOptions): Promise<Models.EvaluationFormResponseEntityListing>;
5334
5299
  getQualityPublishedformsEvaluation(formId: string): Promise<Models.EvaluationFormResponse>;
5335
5300
  getQualityPublishedformsEvaluations(opts?: QualityApi.getQualityPublishedformsEvaluationsOptions): Promise<Models.EvaluationFormResponseEntityListing>;
5336
- getQualityPublishedformsEvaluationsDivisionview(evaluationFormId: string): Promise<Models.EvaluationFormDivisionView>;
5337
- getQualityPublishedformsEvaluationsDivisionviews(opts?: QualityApi.getQualityPublishedformsEvaluationsDivisionviewsOptions): Promise<Models.EvaluationFormDivisionViewListing>;
5338
5301
  getQualityPublishedformsSurvey(formId: string): Promise<Models.SurveyForm>;
5339
5302
  getQualityPublishedformsSurveys(opts?: QualityApi.getQualityPublishedformsSurveysOptions): Promise<Models.SurveyFormEntityListing>;
5340
- getQualityPublishedformsSurveysDivisionview(surveyFormId: string): Promise<Models.SurveyFormDivisionView>;
5341
- getQualityPublishedformsSurveysDivisionviews(opts?: QualityApi.getQualityPublishedformsSurveysDivisionviewsOptions): Promise<Models.SurveyFormDivisionViewListing>;
5342
5303
  getQualitySurvey(surveyId: string): Promise<Models.Survey>;
5343
5304
  getQualitySurveysScorable(customerSurveyUrl: string): Promise<Models.ScorableSurvey>;
5344
5305
  patchQualityFormsSurvey(formId: string, body: Models.SurveyForm): Promise<Models.SurveyForm>;
@@ -5511,22 +5472,12 @@ declare namespace QualityApi {
5511
5472
  "name"?: string;
5512
5473
  "onlyLatestPerContext"?: boolean;
5513
5474
  }
5514
- export interface getQualityPublishedformsEvaluationsDivisionviewsOptions {
5515
- "pageSize"?: number;
5516
- "pageNumber"?: number;
5517
- "name"?: string;
5518
- }
5519
5475
  export interface getQualityPublishedformsSurveysOptions {
5520
5476
  "pageSize"?: number;
5521
5477
  "pageNumber"?: number;
5522
5478
  "name"?: string;
5523
5479
  "onlyLatestEnabledPerContext"?: boolean;
5524
5480
  }
5525
- export interface getQualityPublishedformsSurveysDivisionviewsOptions {
5526
- "pageSize"?: number;
5527
- "pageNumber"?: number;
5528
- "name"?: string;
5529
- }
5530
5481
  export interface postQualityCalibrationsOptions {
5531
5482
  "expand"?: string;
5532
5483
  }
@@ -5783,9 +5734,12 @@ declare class RoutingApi {
5783
5734
  getRoutingAvailablemediatypes(): Promise<Models.AvailableMediaTypeEntityListing>;
5784
5735
  getRoutingDirectroutingbackupSettingsMe(): Promise<Models.AgentDirectRoutingBackupSettings>;
5785
5736
  getRoutingEmailDomain(domainId: string, opts?: RoutingApi.getRoutingEmailDomainOptions): Promise<Models.InboundDomain>;
5737
+ getRoutingEmailDomainDkim(domainId: string): Promise<Models.VerificationResult>;
5738
+ getRoutingEmailDomainMailfrom(domainId: string): Promise<Models.MailFromResult>;
5786
5739
  getRoutingEmailDomainRoute(domainName: string, routeId: string, opts?: RoutingApi.getRoutingEmailDomainRouteOptions): Promise<Models.InboundRoute>;
5787
- getRoutingEmailDomainRouteIdentityresolution(domainName: string, routeId: string): Promise<Models.IdentityResolutionConfig>;
5740
+ getRoutingEmailDomainRouteIdentityresolution(domainName: string, routeId: string): Promise<Models.RouteIdentityResolutionConfig>;
5788
5741
  getRoutingEmailDomainRoutes(domainName: string, opts?: RoutingApi.getRoutingEmailDomainRoutesOptions): Promise<Models.InboundRouteEntityListing>;
5742
+ getRoutingEmailDomainVerification(domainId: string): Promise<Models.VerificationResult>;
5789
5743
  getRoutingEmailDomains(opts?: RoutingApi.getRoutingEmailDomainsOptions): Promise<Models.InboundDomainEntityListing>;
5790
5744
  getRoutingEmailOutboundDomain(domainId: string, opts?: RoutingApi.getRoutingEmailOutboundDomainOptions): Promise<Models.OutboundDomain>;
5791
5745
  getRoutingEmailOutboundDomainActivation(domainId: string): Promise<Models.EmailOutboundDomainResult>;
@@ -5826,7 +5780,7 @@ declare class RoutingApi {
5826
5780
  getRoutingSmsAddress(addressId: string): Promise<Models.SmsAddress>;
5827
5781
  getRoutingSmsAddresses(opts?: RoutingApi.getRoutingSmsAddressesOptions): Promise<Models.SmsAddressEntityListing>;
5828
5782
  getRoutingSmsAvailablephonenumbers(countryCode: string, phoneNumberType: string, opts?: RoutingApi.getRoutingSmsAvailablephonenumbersOptions): Promise<Models.SMSAvailablePhoneNumberEntityListing>;
5829
- getRoutingSmsIdentityresolutionPhonenumber(addressId: string): Promise<Models.IdentityResolutionConfig>;
5783
+ getRoutingSmsIdentityresolutionPhonenumber(addressId: string): Promise<Models.SmsIdentityResolutionConfig>;
5830
5784
  getRoutingSmsPhonenumber(phoneNumberId: string, opts?: RoutingApi.getRoutingSmsPhonenumberOptions): Promise<Models.SmsPhoneNumber>;
5831
5785
  getRoutingSmsPhonenumbers(opts?: RoutingApi.getRoutingSmsPhonenumbersOptions): Promise<Models.SmsPhoneNumberEntityListing>;
5832
5786
  getRoutingUserDirectroutingbackupSettings(userId: string): Promise<Models.AgentDirectRoutingBackupSettings>;
@@ -5867,8 +5821,11 @@ declare class RoutingApi {
5867
5821
  postAnalyticsRoutingActivityQuery(body: Models.RoutingActivityQuery, opts?: RoutingApi.postAnalyticsRoutingActivityQueryOptions): Promise<Models.RoutingActivityResponse>;
5868
5822
  postRoutingAssessments(opts?: RoutingApi.postRoutingAssessmentsOptions): Promise<Models.BenefitAssessment>;
5869
5823
  postRoutingAssessmentsJobs(opts?: RoutingApi.postRoutingAssessmentsJobsOptions): Promise<Models.BenefitAssessmentJob>;
5824
+ postRoutingEmailDomainDkim(domainId: string): Promise<Models.VerificationResult>;
5825
+ postRoutingEmailDomainMailfrom(domainId: string, body: Models.MailFromResult): Promise<Models.MailFromResult>;
5870
5826
  postRoutingEmailDomainRoutes(domainName: string, body: Models.InboundRoute): Promise<Models.InboundRoute>;
5871
5827
  postRoutingEmailDomainTestconnection(domainId: string, opts?: RoutingApi.postRoutingEmailDomainTestconnectionOptions): Promise<Models.TestMessage>;
5828
+ postRoutingEmailDomainVerification(domainId: string): Promise<Models.VerificationResult>;
5872
5829
  postRoutingEmailDomains(body: Models.InboundDomainCreateRequest): Promise<Models.InboundDomain>;
5873
5830
  postRoutingEmailOutboundDomains(body: Models.OutboundDomainCreateRequest): Promise<Models.EmailOutboundDomainResult>;
5874
5831
  postRoutingEmailOutboundDomainsSimulated(body: Models.OutboundDomainCreateRequest): Promise<Models.EmailOutboundDomainResult>;
@@ -5892,14 +5849,14 @@ declare class RoutingApi {
5892
5849
  postUserRoutingskills(userId: string, body: Models.UserRoutingSkillPost): Promise<Models.UserRoutingSkill>;
5893
5850
  putRoutingDirectroutingbackupSettingsMe(body: Models.AgentDirectRoutingBackupSettings): Promise<Models.AgentDirectRoutingBackupSettings>;
5894
5851
  putRoutingEmailDomainRoute(domainName: string, routeId: string, body: Models.InboundRoute): Promise<Models.InboundRoute>;
5895
- putRoutingEmailDomainRouteIdentityresolution(domainName: string, routeId: string, body: Models.IdentityResolutionConfig): Promise<Models.IdentityResolutionConfig>;
5852
+ putRoutingEmailDomainRouteIdentityresolution(domainName: string, routeId: string, body: Models.RouteIdentityResolutionConfig): Promise<Models.RouteIdentityResolutionConfig>;
5896
5853
  putRoutingEmailOutboundDomainActivation(domainId: string): Promise<Models.EmailOutboundDomainResult>;
5897
5854
  putRoutingMessageRecipient(recipientId: string, body: Models.RecipientRequest): Promise<Models.Recipient>;
5898
5855
  putRoutingQueue(queueId: string, body: Models.QueueRequest): Promise<Models.Queue>;
5899
5856
  putRoutingQueueIdentityresolution(queueId: string, body: Models.IdentityResolutionQueueConfig): Promise<Models.IdentityResolutionQueueConfig>;
5900
5857
  putRoutingSettings(body: Models.RoutingSettings): Promise<Models.RoutingSettings>;
5901
5858
  putRoutingSettingsTranscription(body: Models.TranscriptionSettings): Promise<Models.TranscriptionSettings>;
5902
- putRoutingSmsIdentityresolutionPhonenumber(addressId: string, body: Models.IdentityResolutionConfig): Promise<Models.IdentityResolutionConfig>;
5859
+ putRoutingSmsIdentityresolutionPhonenumber(addressId: string, body: Models.SmsIdentityResolutionConfig): Promise<Models.SmsIdentityResolutionConfig>;
5903
5860
  putRoutingUserDirectroutingbackupSettings(userId: string, body: Models.AgentDirectRoutingBackupSettings): Promise<Models.AgentDirectRoutingBackupSettings>;
5904
5861
  putRoutingUserUtilization(userId: string, body: Models.UtilizationRequest): Promise<Models.AgentMaxUtilizationResponse>;
5905
5862
  putRoutingUtilization(body: Models.UtilizationRequest): Promise<Models.UtilizationResponse>;
@@ -6447,7 +6404,6 @@ declare class SearchApi {
6447
6404
  postDocumentationGknSearch(body: Models.GKNDocumentationSearchRequest): Promise<Models.GKNDocumentationSearchResponse>;
6448
6405
  postDocumentationSearch(body: Models.DocumentationSearchRequest): Promise<Models.DocumentationSearchResponse>;
6449
6406
  postGroupsSearch(body: Models.GroupSearchRequest): Promise<Models.GroupsSearchResponse>;
6450
- postKnowledgeKnowledgebaseSearch(knowledgeBaseId: string, opts?: SearchApi.postKnowledgeKnowledgebaseSearchOptions): Promise<Models.KnowledgeSearchResponse>;
6451
6407
  postLocationsSearch(body: Models.LocationSearchRequest): Promise<Models.LocationsSearchResponse>;
6452
6408
  postSearch(body: Models.SearchRequest, opts?: SearchApi.postSearchOptions): Promise<Models.JsonNodeSearchResponse>;
6453
6409
  postSearchSuggest(body: Models.SuggestSearchRequest, opts?: SearchApi.postSearchSuggestOptions): Promise<Models.JsonNodeSearchResponse>;
@@ -6486,9 +6442,6 @@ declare namespace SearchApi {
6486
6442
  export interface getVoicemailSearchOptions {
6487
6443
  "expand"?: Array<string>;
6488
6444
  }
6489
- export interface postKnowledgeKnowledgebaseSearchOptions {
6490
- "body"?: Models.KnowledgeSearchRequest;
6491
- }
6492
6445
  export interface postSearchOptions {
6493
6446
  "profile"?: boolean;
6494
6447
  }
@@ -6540,7 +6493,7 @@ declare class SocialMediaApi {
6540
6493
  getSocialmediaAnalyticsAggregatesJobResults(jobId: string, opts?: SocialMediaApi.getSocialmediaAnalyticsAggregatesJobResultsOptions): Promise<Models.SocialMediaAsyncAggregateQueryResponse>;
6541
6494
  getSocialmediaAnalyticsMessagesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
6542
6495
  getSocialmediaAnalyticsMessagesJobResults(jobId: string, opts?: SocialMediaApi.getSocialmediaAnalyticsMessagesJobResultsOptions): Promise<Models.SocialMediaAsyncDetailQueryResponse>;
6543
- getSocialmediaEscalationrule(escalationRuleId: string): Promise<Models.EscalationRuleResponse>;
6496
+ getSocialmediaEscalationrule(escalationRuleId: string, opts?: SocialMediaApi.getSocialmediaEscalationruleOptions): Promise<Models.EscalationRuleResponse>;
6544
6497
  getSocialmediaEscalationrules(divisionId: string, opts?: SocialMediaApi.getSocialmediaEscalationrulesOptions): Promise<Models.SocialEscalationResponseEntityListing>;
6545
6498
  getSocialmediaTopic(topicId: string, opts?: SocialMediaApi.getSocialmediaTopicOptions): Promise<Models.SocialTopicResponse>;
6546
6499
  getSocialmediaTopicDataingestionrules(topicId: string, opts?: SocialMediaApi.getSocialmediaTopicDataingestionrulesOptions): Promise<Models.DataIngestionRuleResponseEntityListing>;
@@ -6603,6 +6556,9 @@ declare namespace SocialMediaApi {
6603
6556
  export interface getSocialmediaAnalyticsMessagesJobResultsOptions {
6604
6557
  "cursor"?: string;
6605
6558
  }
6559
+ export interface getSocialmediaEscalationruleOptions {
6560
+ "expand"?: string;
6561
+ }
6606
6562
  export interface getSocialmediaEscalationrulesOptions {
6607
6563
  "pageNumber"?: number;
6608
6564
  "pageSize"?: number;
@@ -8363,6 +8319,7 @@ declare namespace WorkforceManagementApi {
8363
8319
  }
8364
8320
  export interface getWorkforcemanagementBusinessunitWeekShorttermforecastStaffingrequirementOptions {
8365
8321
  "weekNumbers"?: Array<string>;
8322
+ "expand"?: Array<string>;
8366
8323
  }
8367
8324
  export interface getWorkforcemanagementBusinessunitsOptions {
8368
8325
  "feature"?: string;
@@ -8693,6 +8650,11 @@ declare namespace Models {
8693
8650
  "alternateTimeDimension"?: string;
8694
8651
  }
8695
8652
 
8653
+ export interface ActionAggregationSort {
8654
+ "name": string;
8655
+ "function": string;
8656
+ }
8657
+
8696
8658
  export interface ActionAggregationView {
8697
8659
  "target": string;
8698
8660
  "name": string;
@@ -9504,9 +9466,15 @@ declare namespace Models {
9504
9466
  "views"?: Array<Models.AgentCopilotAggregationView>;
9505
9467
  "alternateTimeDimension"?: string;
9506
9468
  "queryType"?: string;
9469
+ "sortMetric"?: Models.AgentCopilotAggregationSort;
9507
9470
  "limit"?: number;
9508
9471
  }
9509
9472
 
9473
+ export interface AgentCopilotAggregationSort {
9474
+ "name": string;
9475
+ "function": string;
9476
+ }
9477
+
9510
9478
  export interface AgentCopilotAggregationView {
9511
9479
  "target": string;
9512
9480
  "name": string;
@@ -9530,6 +9498,7 @@ declare namespace Models {
9530
9498
  "views"?: Array<Models.AgentCopilotAggregationView>;
9531
9499
  "alternateTimeDimension"?: string;
9532
9500
  "queryType"?: string;
9501
+ "sortMetric"?: Models.AgentCopilotAggregationSort;
9533
9502
  "limit"?: number;
9534
9503
  "pageSize"?: number;
9535
9504
  }
@@ -9563,6 +9532,8 @@ declare namespace Models {
9563
9532
  "name"?: string;
9564
9533
  "inboundPrompt"?: Models.Prompt;
9565
9534
  "outboundPrompt"?: Models.Prompt;
9535
+ "inboundPromptDefaultLanguage"?: string;
9536
+ "outboundPromptDefaultLanguage"?: string;
9566
9537
  "selfUri"?: string;
9567
9538
  }
9568
9539
 
@@ -9769,6 +9740,7 @@ declare namespace Models {
9769
9740
  export interface AgentVideoSettings {
9770
9741
  "allowCamera"?: boolean;
9771
9742
  "allowScreenShare"?: boolean;
9743
+ "allowMicrophone"?: boolean;
9772
9744
  "background"?: string;
9773
9745
  "backgroundImage"?: Models.BackgroundImageSettings;
9774
9746
  }
@@ -10686,6 +10658,10 @@ declare namespace Models {
10686
10658
  }
10687
10659
 
10688
10660
  export interface AppleAuthentication {
10661
+ "oauthClientId"?: string;
10662
+ "oauthClientSecret"?: string;
10663
+ "oauthTokenUrl"?: string;
10664
+ "oauthScope"?: string;
10689
10665
  }
10690
10666
 
10691
10667
  export interface AppleIMessageApp {
@@ -10694,6 +10670,13 @@ declare namespace Models {
10694
10670
  "bundleId": string;
10695
10671
  }
10696
10672
 
10673
+ export interface AppleIdentityResolutionConfig {
10674
+ "id"?: string;
10675
+ "division"?: Models.WritableStarrableDivision;
10676
+ "resolveIdentities": boolean;
10677
+ "selfUri"?: string;
10678
+ }
10679
+
10697
10680
  export interface AppleIntegration {
10698
10681
  "id": string;
10699
10682
  "name": string;
@@ -10710,7 +10693,10 @@ declare namespace Models {
10710
10693
  "modifiedBy"?: Models.DomainEntityRef;
10711
10694
  "createStatus"?: string;
10712
10695
  "createError"?: Models.ErrorBody;
10713
- "identityResolution"?: Models.IdentityResolutionConfig;
10696
+ "appleIMessageApp"?: Models.AppleIMessageApp;
10697
+ "appleAuthentication"?: Models.AppleAuthentication;
10698
+ "applePay"?: Models.ApplePay;
10699
+ "identityResolution"?: Models.AppleIdentityResolutionConfig;
10714
10700
  "selfUri"?: string;
10715
10701
  }
10716
10702
 
@@ -10735,6 +10721,9 @@ declare namespace Models {
10735
10721
  "messagesForBusinessId": string;
10736
10722
  "businessName"?: string;
10737
10723
  "logoUrl"?: string;
10724
+ "appleIMessageApp"?: Models.AppleIMessageApp;
10725
+ "appleAuthentication"?: Models.AppleAuthentication;
10726
+ "applePay"?: Models.ApplePay;
10738
10727
  "selfUri"?: string;
10739
10728
  }
10740
10729
 
@@ -10745,6 +10734,9 @@ declare namespace Models {
10745
10734
  "messagingSetting"?: Models.MessagingSettingRequestReference;
10746
10735
  "businessName"?: string;
10747
10736
  "logoUrl"?: string;
10737
+ "appleIMessageApp"?: Models.AppleIMessageApp;
10738
+ "appleAuthentication"?: Models.AppleAuthentication;
10739
+ "applePay"?: Models.ApplePay;
10748
10740
  "selfUri"?: string;
10749
10741
  }
10750
10742
 
@@ -11024,14 +11016,6 @@ declare namespace Models {
11024
11016
  "variations"?: Array<Models.AddressableEntityRef>;
11025
11017
  }
11026
11018
 
11027
- export interface ArticleContent {
11028
- "body"?: Models.ArticleContentBody;
11029
- }
11030
-
11031
- export interface ArticleContentBody {
11032
- "locationUrl"?: string;
11033
- }
11034
-
11035
11019
  export interface ArticlesFilter {
11036
11020
  "labels"?: Models.LabelsFilter;
11037
11021
  "categories"?: Models.CategoriesFilter;
@@ -11943,10 +11927,10 @@ declare namespace Models {
11943
11927
  "id"?: string;
11944
11928
  "product"?: Models.BillingProduct;
11945
11929
  "organizations"?: Array<Models.NamedEntity>;
11946
- "getprepaidQuantity"?: number;
11947
- "getfairuseQuantity"?: number;
11948
- "getactualQuantity"?: number;
11949
- "getoverageQuantity"?: number;
11930
+ "prepaidQuantity"?: number;
11931
+ "fairuseQuantity"?: number;
11932
+ "actualQuantity"?: number;
11933
+ "overageQuantity"?: number;
11950
11934
  "overageRate"?: number;
11951
11935
  "overageCharge"?: number;
11952
11936
  "overageCurrency"?: string;
@@ -11957,7 +11941,7 @@ declare namespace Models {
11957
11941
  "externalNumber"?: string;
11958
11942
  "status"?: string;
11959
11943
  "commercialModel"?: string;
11960
- "getpurchaseOrderNumbers"?: Array<string>;
11944
+ "purchaseOrderNumbers"?: Array<string>;
11961
11945
  "billToCustomer"?: Models.Customer;
11962
11946
  "soldToCustomer"?: Models.Customer;
11963
11947
  "endCustomer"?: Models.Customer;
@@ -12164,6 +12148,11 @@ declare namespace Models {
12164
12148
  "alternateTimeDimension"?: string;
12165
12149
  }
12166
12150
 
12151
+ export interface BotAggregationSort {
12152
+ "name": string;
12153
+ "function": string;
12154
+ }
12155
+
12167
12156
  export interface BotAggregationView {
12168
12157
  "target": string;
12169
12158
  "name": string;
@@ -12570,6 +12559,8 @@ declare namespace Models {
12570
12559
  "activityCodeIds"?: Array<string>;
12571
12560
  "autoApprovalRule"?: string;
12572
12561
  "daysBeforeStartToExpireFromWaitlist"?: number;
12562
+ "autoPublishApprovedTimeOffRequests"?: boolean;
12563
+ "restrictedActivityCodeIds"?: Array<string>;
12573
12564
  "hrisTimeOffType"?: Models.HrisTimeOffType;
12574
12565
  "enabled"?: boolean;
12575
12566
  "countAgainstTimeOffLimits"?: boolean;
@@ -13034,6 +13025,8 @@ declare namespace Models {
13034
13025
  "timeOffLimits"?: Array<Models.BuTimeOffLimitReference>;
13035
13026
  "autoApprovalRule": string;
13036
13027
  "daysBeforeStartToExpireFromWaitlist": number;
13028
+ "autoPublishApprovedTimeOffRequests"?: boolean;
13029
+ "restrictedActivityCodes"?: Models.ActivityCodesReference;
13037
13030
  "hrisTimeOffType"?: Models.HrisTimeOffType;
13038
13031
  "enabled": boolean;
13039
13032
  "countAgainstTimeOffLimits": boolean;
@@ -13070,6 +13063,8 @@ declare namespace Models {
13070
13063
  "activityCodeIds"?: Models.SetWrapperString;
13071
13064
  "autoApprovalRule"?: string;
13072
13065
  "daysBeforeStartToExpireFromWaitlist"?: number;
13066
+ "autoPublishApprovedTimeOffRequests"?: boolean;
13067
+ "restrictedActivityCodeIds"?: Models.SetWrapperString;
13073
13068
  "hrisTimeOffType"?: Models.ValueWrapperHrisTimeOffType;
13074
13069
  "enabled"?: boolean;
13075
13070
  "countAgainstTimeOffLimits"?: boolean;
@@ -13501,6 +13496,7 @@ declare namespace Models {
13501
13496
  "plannedShrinkage"?: boolean;
13502
13497
  "interruptible"?: boolean;
13503
13498
  "secondaryPresences"?: Array<Models.SecondaryPresence>;
13499
+ "planningGroups"?: Array<Models.PlanningGroupReference>;
13504
13500
  "metadata"?: Models.WfmVersionedEntityMetadata;
13505
13501
  "selfUri"?: string;
13506
13502
  }
@@ -13683,6 +13679,7 @@ declare namespace Models {
13683
13679
  "afterCallWork"?: Models.AfterCallWork;
13684
13680
  "afterCallWorkRequired"?: boolean;
13685
13681
  "agentAssistantId"?: string;
13682
+ "transferSource"?: string;
13686
13683
  "queueMediaSettings"?: Models.ConversationQueueMediaSettings;
13687
13684
  "disposition"?: Models.Disposition;
13688
13685
  }
@@ -13720,6 +13717,7 @@ declare namespace Models {
13720
13717
  "afterCallWork"?: Models.AfterCallWork;
13721
13718
  "afterCallWorkRequired"?: boolean;
13722
13719
  "agentAssistantId"?: string;
13720
+ "transferSource"?: string;
13723
13721
  "queueMediaSettings"?: Models.ConversationQueueMediaSettings;
13724
13722
  "disposition"?: Models.Disposition;
13725
13723
  }
@@ -13898,6 +13896,7 @@ declare namespace Models {
13898
13896
  "bargedTime"?: string;
13899
13897
  "securePause"?: boolean;
13900
13898
  "disposition"?: Models.Disposition;
13899
+ "transferSource"?: string;
13901
13900
  }
13902
13901
 
13903
13902
  export interface CallMediaPolicy {
@@ -14327,6 +14326,35 @@ declare namespace Models {
14327
14326
  "queue"?: Models.AddressableEntityRef;
14328
14327
  }
14329
14328
 
14329
+ export interface CampaignPerformanceData {
14330
+ "campaign": Models.DomainEntityRef;
14331
+ "division"?: Models.AddressableEntityRef;
14332
+ "contactRate"?: Models.CampaignPerformanceDataContactRate;
14333
+ "idleAgents"?: number;
14334
+ "effectiveIdleAgents"?: number;
14335
+ "adjustedCallsPerAgent"?: number;
14336
+ "outstandingCalls"?: number;
14337
+ "scheduledCalls"?: number;
14338
+ "rightPartyContactsCount"?: number;
14339
+ "campaignStatus"?: string;
14340
+ "dialingMode"?: string;
14341
+ "progress"?: Models.CampaignPerformanceDataProgress;
14342
+ "linesUtilization"?: Models.CampaignLinesUtilization;
14343
+ "businessCategoryMetrics"?: Models.CampaignBusinessCategoryMetrics;
14344
+ }
14345
+
14346
+ export interface CampaignPerformanceDataContactRate {
14347
+ "connectRatio"?: number;
14348
+ }
14349
+
14350
+ export interface CampaignPerformanceDataListing {
14351
+ "entities"?: Array<Models.CampaignPerformanceData>;
14352
+ }
14353
+
14354
+ export interface CampaignPerformanceDataProgress {
14355
+ "percentage"?: number;
14356
+ }
14357
+
14330
14358
  export interface CampaignProgress {
14331
14359
  "campaign": Models.DomainEntityRef;
14332
14360
  "contactList": Models.DomainEntityRef;
@@ -14713,13 +14741,6 @@ declare namespace Models {
14713
14741
  "pageCount"?: number;
14714
14742
  }
14715
14743
 
14716
- export interface CategoryListing {
14717
- "entities"?: Array<Models.KnowledgeCategory>;
14718
- "nextUri"?: string;
14719
- "selfUri"?: string;
14720
- "previousUri"?: string;
14721
- }
14722
-
14723
14744
  export interface CategoryReference {
14724
14745
  "id": string;
14725
14746
  "name"?: string;
@@ -15275,6 +15296,46 @@ declare namespace Models {
15275
15296
  "pageCount"?: number;
15276
15297
  }
15277
15298
 
15299
+ export interface CoachingScheduleSlotsJobRequest {
15300
+ "attendeeIds": Array<string>;
15301
+ "facilitatorIds"?: Array<string>;
15302
+ "lengthInMinutes": number;
15303
+ "activityCodeId": string;
15304
+ "intervals": Array<string>;
15305
+ "slotsType": string;
15306
+ }
15307
+
15308
+ export interface CoachingScheduleSlotsJobResponse {
15309
+ "id"?: string;
15310
+ "attendeeIds"?: Array<string>;
15311
+ "facilitatorIds"?: Array<string>;
15312
+ "lengthInMinutes"?: number;
15313
+ "businessUnitId"?: string;
15314
+ "activityCodeId"?: string;
15315
+ "results"?: Array<Models.CoachingScheduleSlotsJobResult>;
15316
+ "slotsType"?: string;
15317
+ "selfUri"?: string;
15318
+ }
15319
+
15320
+ export interface CoachingScheduleSlotsJobResult {
15321
+ "interval"?: string;
15322
+ "status"?: string;
15323
+ "slot"?: Models.CoachingScheduleSlotsJobSlot;
15324
+ "hasConflict"?: boolean;
15325
+ }
15326
+
15327
+ export interface CoachingScheduleSlotsJobSchedule {
15328
+ "id"?: string;
15329
+ "selfUri"?: string;
15330
+ "weekDate"?: string;
15331
+ "weekCount"?: number;
15332
+ }
15333
+
15334
+ export interface CoachingScheduleSlotsJobSlot {
15335
+ "dateStart"?: string;
15336
+ "schedule"?: Models.CoachingScheduleSlotsJobSchedule;
15337
+ }
15338
+
15278
15339
  export interface CoachingSlot {
15279
15340
  "dateStart"?: string;
15280
15341
  "lengthInMinutes"?: number;
@@ -16550,6 +16611,7 @@ declare namespace Models {
16550
16611
  "body"?: string;
16551
16612
  "callToAction"?: Models.CallToAction;
16552
16613
  "style"?: Models.ContentOfferStylingConfiguration;
16614
+ "imageAltText"?: string;
16553
16615
  }
16554
16616
 
16555
16617
  export interface ContentOfferStyleProperties {
@@ -17028,6 +17090,11 @@ declare namespace Models {
17028
17090
  "alternateTimeDimension"?: string;
17029
17091
  }
17030
17092
 
17093
+ export interface ConversationAggregationSort {
17094
+ "name": string;
17095
+ "function": string;
17096
+ }
17097
+
17031
17098
  export interface ConversationAggregationView {
17032
17099
  "target": string;
17033
17100
  "name": string;
@@ -17073,6 +17140,10 @@ declare namespace Models {
17073
17140
  "pageSize"?: number;
17074
17141
  }
17075
17142
 
17143
+ export interface ConversationAttributeFilter {
17144
+ "schemas"?: Array<Models.ConversationSchemaData>;
17145
+ }
17146
+
17076
17147
  export interface ConversationBasic {
17077
17148
  "id"?: string;
17078
17149
  "name"?: string;
@@ -17148,6 +17219,7 @@ declare namespace Models {
17148
17219
  "recordingState"?: string;
17149
17220
  "recordersState"?: Models.ConversationCallEventTopicRecordersState;
17150
17221
  "disposition"?: Models.ConversationCallEventTopicDisposition;
17222
+ "transferSource"?: string;
17151
17223
  "securePause"?: boolean;
17152
17224
  "group"?: Models.ConversationCallEventTopicUriReference;
17153
17225
  "ani"?: string;
@@ -17281,6 +17353,7 @@ declare namespace Models {
17281
17353
  "adhocState"?: string;
17282
17354
  "customerExperienceState"?: string;
17283
17355
  "agentExperienceState"?: string;
17356
+ "snippetState"?: string;
17284
17357
  }
17285
17358
 
17286
17359
  export interface ConversationCallEventTopicScoredAgent {
@@ -18456,6 +18529,7 @@ declare namespace Models {
18456
18529
  "agentAssistantId"?: string;
18457
18530
  "queueMediaSettings"?: Models.ConversationEventTopicQueueMediaSettings;
18458
18531
  "disposition"?: Models.ConversationEventTopicDisposition;
18532
+ "transferSource"?: string;
18459
18533
  }
18460
18534
 
18461
18535
  export interface ConversationEventTopicCallback {
@@ -18729,6 +18803,8 @@ declare namespace Models {
18729
18803
  "engagementSource"?: string;
18730
18804
  "byoSmsIntegrationId"?: string;
18731
18805
  "queueMediaSettings"?: Models.ConversationEventTopicQueueMediaSettings;
18806
+ "resumeTime"?: string;
18807
+ "parkTime"?: string;
18732
18808
  }
18733
18809
 
18734
18810
  export interface ConversationEventTopicMessageDetails {
@@ -18832,6 +18908,7 @@ declare namespace Models {
18832
18908
  "adhocState"?: string;
18833
18909
  "customerExperienceState"?: string;
18834
18910
  "agentExperienceState"?: string;
18911
+ "snippetState"?: string;
18835
18912
  }
18836
18913
 
18837
18914
  export interface ConversationEventTopicScoredAgent {
@@ -19758,6 +19835,22 @@ declare namespace Models {
19758
19835
  "label"?: string;
19759
19836
  }
19760
19837
 
19838
+ export interface ConversationSchemaAttribute {
19839
+ "name": string;
19840
+ }
19841
+
19842
+ export interface ConversationSchemaData {
19843
+ "schema": Models.ConversationSchemaReference;
19844
+ "attributes": Array<Models.ConversationSchemaAttribute>;
19845
+ "operator"?: string;
19846
+ }
19847
+
19848
+ export interface ConversationSchemaReference {
19849
+ "id": string;
19850
+ "version": number;
19851
+ "selfUri"?: string;
19852
+ }
19853
+
19761
19854
  export interface ConversationScreenShareEventTopicConversationDivisionMembership {
19762
19855
  "division"?: Models.ConversationScreenShareEventTopicDomainEntityRef;
19763
19856
  "entities"?: Array<Models.ConversationScreenShareEventTopicDivisionEntityRef>;
@@ -20674,6 +20767,7 @@ declare namespace Models {
20674
20767
  "plannedShrinkage"?: boolean;
20675
20768
  "interruptible"?: boolean;
20676
20769
  "secondaryPresences"?: Array<Models.SecondaryPresence>;
20770
+ "planningGroupIds"?: Array<string>;
20677
20771
  }
20678
20772
 
20679
20773
  export interface CreateActivityPlanRequest {
@@ -21960,6 +22054,7 @@ declare namespace Models {
21960
22054
  export interface DataIngestionRuleCriteria {
21961
22055
  "effectivePlatform": string;
21962
22056
  "id": string;
22057
+ "name"?: string;
21963
22058
  }
21964
22059
 
21965
22060
  export interface DataIngestionRuleResponse {
@@ -22408,6 +22503,8 @@ declare namespace Models {
22408
22503
  "id"?: string;
22409
22504
  "division"?: Models.WritableStarrableDivision;
22410
22505
  "resolveIdentities": boolean;
22506
+ "externalSource"?: Models.IdentityResolutionExternalSource;
22507
+ "automerge"?: Models.IdentityResolutionAutomergeConfig;
22411
22508
  "selfUri"?: string;
22412
22509
  }
22413
22510
 
@@ -23739,12 +23836,6 @@ declare namespace Models {
23739
23836
  "selfUri"?: string;
23740
23837
  }
23741
23838
 
23742
- export interface DocumentArticle {
23743
- "title": string;
23744
- "content"?: Models.ArticleContent;
23745
- "alternatives"?: Array<string>;
23746
- }
23747
-
23748
23839
  export interface DocumentAttribute {
23749
23840
  "attribute"?: Models.Attribute;
23750
23841
  "values"?: Array<string>;
@@ -23951,10 +24042,6 @@ declare namespace Models {
23951
24042
  "blocks": Array<Models.DocumentBodyBlockWithHighlight>;
23952
24043
  }
23953
24044
 
23954
- export interface DocumentCategoryInput {
23955
- "id": string;
23956
- }
23957
-
23958
24045
  export interface DocumentChunkBlock {
23959
24046
  "id": string;
23960
24047
  "text": string;
@@ -24006,12 +24093,6 @@ declare namespace Models {
24006
24093
  "pageCount"?: number;
24007
24094
  }
24008
24095
 
24009
- export interface DocumentFaq {
24010
- "question": string;
24011
- "answer": string;
24012
- "alternatives"?: Array<string>;
24013
- }
24014
-
24015
24096
  export interface DocumentListContentBlock {
24016
24097
  "type": string;
24017
24098
  "text"?: Models.DocumentText;
@@ -24029,13 +24110,6 @@ declare namespace Models {
24029
24110
  "answerHighlight"?: Models.DocumentContentHighlightIndex;
24030
24111
  }
24031
24112
 
24032
- export interface DocumentListing {
24033
- "entities"?: Array<Models.KnowledgeDocument>;
24034
- "nextUri"?: string;
24035
- "selfUri"?: string;
24036
- "previousUri"?: string;
24037
- }
24038
-
24039
24113
  export interface DocumentQuery {
24040
24114
  "clauses": Array<Models.DocumentQueryClause>;
24041
24115
  "operator": string;
@@ -26117,26 +26191,6 @@ declare namespace Models {
26117
26191
  "answers"?: Models.EvaluationScoringSet;
26118
26192
  }
26119
26193
 
26120
- export interface EvaluationFormDivisionView {
26121
- "id"?: string;
26122
- "name"?: string;
26123
- "contextId": string;
26124
- "selfUri"?: string;
26125
- }
26126
-
26127
- export interface EvaluationFormDivisionViewListing {
26128
- "entities"?: Array<Models.EvaluationFormDivisionView>;
26129
- "pageSize"?: number;
26130
- "pageNumber"?: number;
26131
- "total"?: number;
26132
- "firstUri"?: string;
26133
- "lastUri"?: string;
26134
- "selfUri"?: string;
26135
- "previousUri"?: string;
26136
- "nextUri"?: string;
26137
- "pageCount"?: number;
26138
- }
26139
-
26140
26194
  export interface EvaluationFormResponse {
26141
26195
  "id"?: string;
26142
26196
  "name": string;
@@ -26239,8 +26293,9 @@ declare namespace Models {
26239
26293
  "visibilityCondition"?: Models.VisibilityCondition;
26240
26294
  "answerOptions"?: Array<Models.AnswerOption>;
26241
26295
  "multipleSelectOptionQuestions"?: Array<Models.EvaluationQuestion>;
26242
- "isCritical"?: boolean;
26296
+ "defaultAnswer"?: Models.DefaultAnswer;
26243
26297
  "isKill"?: boolean;
26298
+ "isCritical"?: boolean;
26244
26299
  }
26245
26300
 
26246
26301
  export interface EvaluationQuestionGroup {
@@ -26255,6 +26310,7 @@ declare namespace Models {
26255
26310
  "manualWeight"?: boolean;
26256
26311
  "questions"?: Array<Models.EvaluationQuestion>;
26257
26312
  "visibilityCondition"?: Models.VisibilityCondition;
26313
+ "defaultAnswersTo"?: Models.DefaultAnswersTo;
26258
26314
  }
26259
26315
 
26260
26316
  export interface EvaluationQuestionGroupScore {
@@ -27497,6 +27553,13 @@ declare namespace Models {
27497
27553
  "displayName"?: string;
27498
27554
  }
27499
27555
 
27556
+ export interface FacebookIdentityResolutionConfig {
27557
+ "id"?: string;
27558
+ "division"?: Models.WritableStarrableDivision;
27559
+ "resolveIdentities": boolean;
27560
+ "selfUri"?: string;
27561
+ }
27562
+
27500
27563
  export interface FacebookIntegration {
27501
27564
  "id": string;
27502
27565
  "name": string;
@@ -28025,6 +28088,11 @@ declare namespace Models {
28025
28088
  "alternateTimeDimension"?: string;
28026
28089
  }
28027
28090
 
28091
+ export interface FlowAggregationSort {
28092
+ "name": string;
28093
+ "function": string;
28094
+ }
28095
+
28028
28096
  export interface FlowAggregationView {
28029
28097
  "target": string;
28030
28098
  "name": string;
@@ -28171,6 +28239,11 @@ declare namespace Models {
28171
28239
  "alternateTimeDimension"?: string;
28172
28240
  }
28173
28241
 
28242
+ export interface FlowExecutionAggregationSort {
28243
+ "name": string;
28244
+ "function": string;
28245
+ }
28246
+
28174
28247
  export interface FlowExecutionAggregationView {
28175
28248
  "target": string;
28176
28249
  "name": string;
@@ -30120,6 +30193,13 @@ declare namespace Models {
30120
30193
  "pageCount"?: number;
30121
30194
  }
30122
30195
 
30196
+ export interface IVRIdentityResolutionConfig {
30197
+ "id"?: string;
30198
+ "division"?: Models.WritableStarrableDivision;
30199
+ "resolveIdentities": boolean;
30200
+ "selfUri"?: string;
30201
+ }
30202
+
30123
30203
  export interface IdentifierClaimRequest {
30124
30204
  "operation": string;
30125
30205
  "identifier": Models.ContactIdentifier;
@@ -30170,20 +30250,13 @@ declare namespace Models {
30170
30250
  "authenticatedWebMessaging"?: boolean;
30171
30251
  }
30172
30252
 
30173
- export interface IdentityResolutionConfig {
30174
- "id"?: string;
30175
- "division"?: Models.WritableStarrableDivision;
30176
- "resolveIdentities": boolean;
30177
- "selfUri"?: string;
30178
- }
30179
-
30180
30253
  export interface IdentityResolutionExternalSource {
30181
30254
  "id"?: string;
30182
30255
  "selfUri"?: string;
30183
30256
  }
30184
30257
 
30185
30258
  export interface IdentityResolutionQueueConfig {
30186
- "callOnBehalfOfQueue"?: Models.IdentityResolutionConfig;
30259
+ "callOnBehalfOfQueue"?: Models.OutboundQueueIdentityResolutionConfig;
30187
30260
  }
30188
30261
 
30189
30262
  export interface IdleEventTrigger {
@@ -30282,11 +30355,6 @@ declare namespace Models {
30282
30355
  "errorInfo"?: Models.EmailErrorInfo;
30283
30356
  }
30284
30357
 
30285
- export interface ImportError {
30286
- "message"?: string;
30287
- "line"?: number;
30288
- }
30289
-
30290
30358
  export interface ImportForecastResponse {
30291
30359
  "status"?: string;
30292
30360
  "operationId"?: string;
@@ -30300,13 +30368,6 @@ declare namespace Models {
30300
30368
  "uploadBodySchema"?: Models.BuImportShortTermForecastSchema;
30301
30369
  }
30302
30370
 
30303
- export interface ImportReport {
30304
- "errors"?: Array<Models.ImportError>;
30305
- "validated"?: Models.ResultCounters;
30306
- "imported"?: Models.ResultCounters;
30307
- "totalDocuments"?: number;
30308
- }
30309
-
30310
30371
  export interface ImportScheduleUploadResponse {
30311
30372
  "uploadKey"?: string;
30312
30373
  "url"?: string;
@@ -30759,6 +30820,13 @@ declare namespace Models {
30759
30820
  "handle"?: string;
30760
30821
  }
30761
30822
 
30823
+ export interface InstagramIdentityResolutionConfig {
30824
+ "id"?: string;
30825
+ "division"?: Models.WritableStarrableDivision;
30826
+ "resolveIdentities": boolean;
30827
+ "selfUri"?: string;
30828
+ }
30829
+
30762
30830
  export interface InstagramIntegration {
30763
30831
  "id": string;
30764
30832
  "name": string;
@@ -31099,7 +31167,7 @@ declare namespace Models {
31099
31167
  }
31100
31168
 
31101
31169
  export interface InvoiceAddress {
31102
- "getdateEffective"?: string;
31170
+ "dateEffective"?: string;
31103
31171
  "addressType"?: string;
31104
31172
  "currencyIsoCode"?: string;
31105
31173
  "line1"?: string;
@@ -31109,7 +31177,7 @@ declare namespace Models {
31109
31177
  "postalCode"?: string;
31110
31178
  "stateCode"?: string;
31111
31179
  "countryCode"?: string;
31112
- "getcitySubdivision1"?: string;
31180
+ "citySubdivision1"?: string;
31113
31181
  "regionSubdivision1"?: string;
31114
31182
  "regionSubdivision2"?: string;
31115
31183
  "country"?: string;
@@ -31131,6 +31199,8 @@ declare namespace Models {
31131
31199
  }
31132
31200
 
31133
31201
  export interface IpFilter {
31202
+ "ipAddress"?: string;
31203
+ "name"?: string;
31134
31204
  }
31135
31205
 
31136
31206
  export interface ItemValidationLimits {
@@ -31210,6 +31280,11 @@ declare namespace Models {
31210
31280
  "alternateTimeDimension"?: string;
31211
31281
  }
31212
31282
 
31283
+ export interface JourneyAggregationSort {
31284
+ "name": string;
31285
+ "function": string;
31286
+ }
31287
+
31213
31288
  export interface JourneyAggregationView {
31214
31289
  "target": string;
31215
31290
  "name": string;
@@ -31498,7 +31573,7 @@ declare namespace Models {
31498
31573
  "idleEvents"?: Array<Models.IdleEventTrigger>;
31499
31574
  "inViewportEvents"?: Array<Models.SelectorEventTrigger>;
31500
31575
  "scrollDepthEvents"?: Array<Models.ScrollPercentageEventTrigger>;
31501
- "trackingSettings"?: object;
31576
+ "trackingSettings"?: Models.TrackingSettings;
31502
31577
  }
31503
31578
 
31504
31579
  export interface JourneyGeolocation {
@@ -32726,9 +32801,15 @@ declare namespace Models {
32726
32801
  "views"?: Array<Models.KnowledgeAggregationView>;
32727
32802
  "alternateTimeDimension"?: string;
32728
32803
  "queryType"?: string;
32804
+ "sortMetric"?: Models.KnowledgeAggregationSort;
32729
32805
  "limit"?: number;
32730
32806
  }
32731
32807
 
32808
+ export interface KnowledgeAggregationSort {
32809
+ "name": string;
32810
+ "function": string;
32811
+ }
32812
+
32732
32813
  export interface KnowledgeAggregationView {
32733
32814
  "target": string;
32734
32815
  "name": string;
@@ -32773,6 +32854,7 @@ declare namespace Models {
32773
32854
  "views"?: Array<Models.KnowledgeAggregationView>;
32774
32855
  "alternateTimeDimension"?: string;
32775
32856
  "queryType"?: string;
32857
+ "sortMetric"?: Models.KnowledgeAggregationSort;
32776
32858
  "limit"?: number;
32777
32859
  "pageSize"?: number;
32778
32860
  }
@@ -32821,25 +32903,6 @@ declare namespace Models {
32821
32903
  "selfUri"?: string;
32822
32904
  }
32823
32905
 
32824
- export interface KnowledgeCategory {
32825
- "id"?: string;
32826
- "name": string;
32827
- "description"?: string;
32828
- "knowledgeBase"?: Models.KnowledgeBase;
32829
- "languageCode"?: string;
32830
- "dateCreated"?: string;
32831
- "dateModified"?: string;
32832
- "selfUri"?: string;
32833
- }
32834
-
32835
- export interface KnowledgeCategoryRequest {
32836
- "id"?: string;
32837
- "name": string;
32838
- "description"?: string;
32839
- "parent"?: Models.DocumentCategoryInput;
32840
- "selfUri"?: string;
32841
- }
32842
-
32843
32906
  export interface KnowledgeContextReference {
32844
32907
  "id": string;
32845
32908
  "selfUri"?: string;
@@ -32865,21 +32928,6 @@ declare namespace Models {
32865
32928
  "mediaType"?: string;
32866
32929
  }
32867
32930
 
32868
- export interface KnowledgeDocument {
32869
- "id"?: string;
32870
- "name"?: string;
32871
- "languageCode": string;
32872
- "type": string;
32873
- "faq"?: Models.DocumentFaq;
32874
- "dateCreated"?: string;
32875
- "dateModified"?: string;
32876
- "categories"?: Array<Models.KnowledgeCategory>;
32877
- "knowledgeBase"?: Models.KnowledgeBase;
32878
- "externalUrl"?: string;
32879
- "article"?: Models.DocumentArticle;
32880
- "selfUri"?: string;
32881
- }
32882
-
32883
32931
  export interface KnowledgeDocumentAlternative {
32884
32932
  "phrase": string;
32885
32933
  "autocomplete": boolean;
@@ -32889,15 +32937,6 @@ declare namespace Models {
32889
32937
  "entities": Array<Models.WritableEntity>;
32890
32938
  }
32891
32939
 
32892
- export interface KnowledgeDocumentBulkRequest {
32893
- "type": string;
32894
- "externalUrl"?: string;
32895
- "faq"?: Models.DocumentFaq;
32896
- "categories"?: Array<Models.DocumentCategoryInput>;
32897
- "article"?: Models.DocumentArticle;
32898
- "id"?: string;
32899
- }
32900
-
32901
32940
  export interface KnowledgeDocumentBulkUpdateEntity {
32902
32941
  "id"?: string;
32903
32942
  "categoryId"?: string;
@@ -32946,19 +32985,6 @@ declare namespace Models {
32946
32985
  "conversationContext"?: Models.KnowledgeConversationContextResponse;
32947
32986
  }
32948
32987
 
32949
- export interface KnowledgeDocumentContentUpload {
32950
- "id"?: string;
32951
- "contentType": string;
32952
- "fileName": string;
32953
- "status"?: string;
32954
- "uploadKey"?: string;
32955
- "url"?: string;
32956
- "headers"?: { [key: string]: string; };
32957
- "document"?: Models.AddressableEntityRef;
32958
- "errorMessage"?: string;
32959
- "selfUri"?: string;
32960
- }
32961
-
32962
32988
  export interface KnowledgeDocumentCopy {
32963
32989
  "documentVariationId": string;
32964
32990
  "documentVersionId": string;
@@ -33153,14 +33179,6 @@ declare namespace Models {
33153
33179
  "selfUri"?: string;
33154
33180
  }
33155
33181
 
33156
- export interface KnowledgeDocumentRequest {
33157
- "type": string;
33158
- "externalUrl"?: string;
33159
- "faq"?: Models.DocumentFaq;
33160
- "categories"?: Array<Models.DocumentCategoryInput>;
33161
- "article"?: Models.DocumentArticle;
33162
- }
33163
-
33164
33182
  export interface KnowledgeDocumentResponse {
33165
33183
  "id"?: string;
33166
33184
  "title"?: string;
@@ -33377,19 +33395,6 @@ declare namespace Models {
33377
33395
  "selfUri"?: string;
33378
33396
  }
33379
33397
 
33380
- export interface KnowledgeExtendedCategory {
33381
- "id"?: string;
33382
- "name": string;
33383
- "description"?: string;
33384
- "knowledgeBase"?: Models.KnowledgeBase;
33385
- "languageCode"?: string;
33386
- "dateCreated"?: string;
33387
- "dateModified"?: string;
33388
- "parent"?: Models.KnowledgeCategory;
33389
- "children"?: Array<Models.KnowledgeCategory>;
33390
- "selfUri"?: string;
33391
- }
33392
-
33393
33398
  export interface KnowledgeGroupStatistics {
33394
33399
  "unlinkedPhraseCount"?: number;
33395
33400
  "unlinkedPhraseHitCount"?: number;
@@ -33573,21 +33578,6 @@ declare namespace Models {
33573
33578
  "values": Array<Models.Entity>;
33574
33579
  }
33575
33580
 
33576
- export interface KnowledgeImport {
33577
- "id"?: string;
33578
- "name"?: string;
33579
- "uploadKey": string;
33580
- "fileType": string;
33581
- "ignoreHeaders"?: boolean;
33582
- "status"?: string;
33583
- "report"?: Models.ImportReport;
33584
- "knowledgeBase"?: Models.KnowledgeBase;
33585
- "languageCode"?: string;
33586
- "dateCreated"?: string;
33587
- "dateModified"?: string;
33588
- "selfUri"?: string;
33589
- }
33590
-
33591
33581
  export interface KnowledgeImportJobError {
33592
33582
  "message"?: string;
33593
33583
  "code"?: string;
@@ -33762,40 +33752,11 @@ declare namespace Models {
33762
33752
  "selfUri"?: string;
33763
33753
  }
33764
33754
 
33765
- export interface KnowledgeSearchDocumentV1 {
33766
- "id"?: string;
33767
- "name"?: string;
33768
- "languageCode": string;
33769
- "type": string;
33770
- "faq"?: Models.DocumentFaq;
33771
- "dateCreated"?: string;
33772
- "dateModified"?: string;
33773
- "categories"?: Array<Models.KnowledgeCategory>;
33774
- "knowledgeBase"?: Models.KnowledgeBase;
33775
- "externalUrl"?: string;
33776
- "article"?: Models.DocumentArticle;
33777
- "confidence"?: number;
33755
+ export interface KnowledgeSetting {
33756
+ "id": string;
33778
33757
  "selfUri"?: string;
33779
33758
  }
33780
33759
 
33781
- export interface KnowledgeSearchRequest {
33782
- "query": string;
33783
- "pageSize"?: number;
33784
- "pageNumber"?: number;
33785
- "documentType"?: string;
33786
- "languageCode": string;
33787
- "searchOnDraftDocuments"?: boolean;
33788
- }
33789
-
33790
- export interface KnowledgeSearchResponse {
33791
- "searchId"?: string;
33792
- "total"?: number;
33793
- "pageCount"?: number;
33794
- "pageSize"?: number;
33795
- "pageNumber"?: number;
33796
- "results"?: Array<Models.KnowledgeSearchDocumentV1>;
33797
- }
33798
-
33799
33760
  export interface KnowledgeSuggestionConfig {
33800
33761
  "vendorName": string;
33801
33762
  "knowledgeBase"?: Models.KnowledgeBaseReference;
@@ -33850,19 +33811,6 @@ declare namespace Models {
33850
33811
  export interface KnowledgeSyncRequest {
33851
33812
  }
33852
33813
 
33853
- export interface KnowledgeTraining {
33854
- "id"?: string;
33855
- "dateTriggered"?: string;
33856
- "dateCompleted"?: string;
33857
- "status"?: string;
33858
- "languageCode"?: string;
33859
- "knowledgeBase"?: Models.KnowledgeBase;
33860
- "errorMessage"?: string;
33861
- "knowledgeDocumentsState"?: string;
33862
- "datePromoted"?: string;
33863
- "selfUri"?: string;
33864
- }
33865
-
33866
33814
  export interface KpiResult {
33867
33815
  "kpiTotalOn"?: number;
33868
33816
  "kpiTotalOff"?: number;
@@ -34525,6 +34473,43 @@ declare namespace Models {
34525
34473
  "pageCount"?: number;
34526
34474
  }
34527
34475
 
34476
+ export interface LearningScheduleSlotsJobRequest {
34477
+ "userIds": Array<string>;
34478
+ "lengthInMinutes": number;
34479
+ "activityCodeId": string;
34480
+ "intervals": Array<string>;
34481
+ "slotsType": string;
34482
+ }
34483
+
34484
+ export interface LearningScheduleSlotsJobResponse {
34485
+ "id"?: string;
34486
+ "userIds"?: Array<string>;
34487
+ "lengthInMinutes"?: number;
34488
+ "businessUnitId"?: string;
34489
+ "activityCodeId"?: string;
34490
+ "slotsType"?: string;
34491
+ "results"?: Array<Models.LearningScheduleSlotsJobResult>;
34492
+ "selfUri"?: string;
34493
+ }
34494
+
34495
+ export interface LearningScheduleSlotsJobResult {
34496
+ "interval"?: string;
34497
+ "status"?: string;
34498
+ "slot"?: Models.LearningScheduleSlotsJobSlot;
34499
+ }
34500
+
34501
+ export interface LearningScheduleSlotsJobSchedule {
34502
+ "id"?: string;
34503
+ "selfUri"?: string;
34504
+ "weekDate"?: string;
34505
+ "weekCount"?: number;
34506
+ }
34507
+
34508
+ export interface LearningScheduleSlotsJobSlot {
34509
+ "dateStart"?: string;
34510
+ "schedule"?: Models.LearningScheduleSlotsJobSchedule;
34511
+ }
34512
+
34528
34513
  export interface LearningScheduleSlotsQueryRequest {
34529
34514
  "interval": string;
34530
34515
  "lengthInMinutes": number;
@@ -36126,6 +36111,13 @@ declare namespace Models {
36126
36111
  "held": boolean;
36127
36112
  }
36128
36113
 
36114
+ export interface MessagingIdentityResolutionConfig {
36115
+ "id"?: string;
36116
+ "division"?: Models.WritableStarrableDivision;
36117
+ "resolveIdentities": boolean;
36118
+ "selfUri"?: string;
36119
+ }
36120
+
36129
36121
  export interface MessagingInitialConfiguration {
36130
36122
  "toAddress": string;
36131
36123
  "fromAddress": string;
@@ -38614,6 +38606,13 @@ declare namespace Models {
38614
38606
  "isDeliveredAsPreview"?: boolean;
38615
38607
  }
38616
38608
 
38609
+ export interface OutboundQueueIdentityResolutionConfig {
38610
+ "id"?: string;
38611
+ "division"?: Models.WritableStarrableDivision;
38612
+ "resolveIdentities": boolean;
38613
+ "selfUri"?: string;
38614
+ }
38615
+
38617
38616
  export interface OutboundRoute {
38618
38617
  "id"?: string;
38619
38618
  "name": string;
@@ -39266,6 +39265,9 @@ declare namespace Models {
39266
39265
  "queueId"?: string;
39267
39266
  "agentId": string;
39268
39267
  "callbackScheduledTime"?: string;
39268
+ "countryCode"?: string;
39269
+ "callbackNumbers"?: Array<string>;
39270
+ "validateCallbackNumbers"?: boolean;
39269
39271
  }
39270
39272
 
39271
39273
  export interface PatchCallbackResponse {
@@ -39287,6 +39289,7 @@ declare namespace Models {
39287
39289
  "body"?: string;
39288
39290
  "callToAction"?: Models.PatchCallToAction;
39289
39291
  "style"?: Models.PatchContentOfferStylingConfiguration;
39292
+ "imageAltText"?: string;
39290
39293
  }
39291
39294
 
39292
39295
  export interface PatchContentOfferStyleProperties {
@@ -39776,6 +39779,7 @@ declare namespace Models {
39776
39779
  export interface PhoneNumberColumn {
39777
39780
  "columnName"?: string;
39778
39781
  "type"?: string;
39782
+ "callableTimeColumnName"?: string;
39779
39783
  }
39780
39784
 
39781
39785
  export interface PhoneNumberStatus {
@@ -40991,6 +40995,7 @@ declare namespace Models {
40991
40995
  "recordingState"?: string;
40992
40996
  "recordersState"?: Models.QueueConversationCallEventTopicRecordersState;
40993
40997
  "disposition"?: Models.QueueConversationCallEventTopicDisposition;
40998
+ "transferSource"?: string;
40994
40999
  "securePause"?: boolean;
40995
41000
  "group"?: Models.QueueConversationCallEventTopicUriReference;
40996
41001
  "ani"?: string;
@@ -41124,6 +41129,7 @@ declare namespace Models {
41124
41129
  "adhocState"?: string;
41125
41130
  "customerExperienceState"?: string;
41126
41131
  "agentExperienceState"?: string;
41132
+ "snippetState"?: string;
41127
41133
  }
41128
41134
 
41129
41135
  export interface QueueConversationCallEventTopicScoredAgent {
@@ -41875,6 +41881,7 @@ declare namespace Models {
41875
41881
  "agentAssistantId"?: string;
41876
41882
  "queueMediaSettings"?: Models.QueueConversationEventTopicQueueMediaSettings;
41877
41883
  "disposition"?: Models.QueueConversationEventTopicDisposition;
41884
+ "transferSource"?: string;
41878
41885
  }
41879
41886
 
41880
41887
  export interface QueueConversationEventTopicCallback {
@@ -42148,6 +42155,8 @@ declare namespace Models {
42148
42155
  "engagementSource"?: string;
42149
42156
  "byoSmsIntegrationId"?: string;
42150
42157
  "queueMediaSettings"?: Models.QueueConversationEventTopicQueueMediaSettings;
42158
+ "resumeTime"?: string;
42159
+ "parkTime"?: string;
42151
42160
  }
42152
42161
 
42153
42162
  export interface QueueConversationEventTopicMessageDetails {
@@ -42251,6 +42260,7 @@ declare namespace Models {
42251
42260
  "adhocState"?: string;
42252
42261
  "customerExperienceState"?: string;
42253
42262
  "agentExperienceState"?: string;
42263
+ "snippetState"?: string;
42254
42264
  }
42255
42265
 
42256
42266
  export interface QueueConversationEventTopicScoredAgent {
@@ -42799,6 +42809,7 @@ declare namespace Models {
42799
42809
  "agentAssistantId"?: string;
42800
42810
  "queueMediaSettings"?: Models.QueueConversationSocialExpressionEventTopicQueueMediaSettings;
42801
42811
  "disposition"?: Models.QueueConversationSocialExpressionEventTopicDisposition;
42812
+ "transferSource"?: string;
42802
42813
  }
42803
42814
 
42804
42815
  export interface QueueConversationSocialExpressionEventTopicCallback {
@@ -43072,6 +43083,8 @@ declare namespace Models {
43072
43083
  "engagementSource"?: string;
43073
43084
  "byoSmsIntegrationId"?: string;
43074
43085
  "queueMediaSettings"?: Models.QueueConversationSocialExpressionEventTopicQueueMediaSettings;
43086
+ "resumeTime"?: string;
43087
+ "parkTime"?: string;
43075
43088
  }
43076
43089
 
43077
43090
  export interface QueueConversationSocialExpressionEventTopicMessageDetails {
@@ -43175,6 +43188,7 @@ declare namespace Models {
43175
43188
  "adhocState"?: string;
43176
43189
  "customerExperienceState"?: string;
43177
43190
  "agentExperienceState"?: string;
43191
+ "snippetState"?: string;
43178
43192
  }
43179
43193
 
43180
43194
  export interface QueueConversationSocialExpressionEventTopicScoredAgent {
@@ -43348,6 +43362,7 @@ declare namespace Models {
43348
43362
  "agentAssistantId"?: string;
43349
43363
  "queueMediaSettings"?: Models.QueueConversationVideoEventTopicQueueMediaSettings;
43350
43364
  "disposition"?: Models.QueueConversationVideoEventTopicDisposition;
43365
+ "transferSource"?: string;
43351
43366
  }
43352
43367
 
43353
43368
  export interface QueueConversationVideoEventTopicCallback {
@@ -43621,6 +43636,8 @@ declare namespace Models {
43621
43636
  "engagementSource"?: string;
43622
43637
  "byoSmsIntegrationId"?: string;
43623
43638
  "queueMediaSettings"?: Models.QueueConversationVideoEventTopicQueueMediaSettings;
43639
+ "resumeTime"?: string;
43640
+ "parkTime"?: string;
43624
43641
  }
43625
43642
 
43626
43643
  export interface QueueConversationVideoEventTopicMessageDetails {
@@ -43724,6 +43741,7 @@ declare namespace Models {
43724
43741
  "adhocState"?: string;
43725
43742
  "customerExperienceState"?: string;
43726
43743
  "agentExperienceState"?: string;
43744
+ "snippetState"?: string;
43727
43745
  }
43728
43746
 
43729
43747
  export interface QueueConversationVideoEventTopicScoredAgent {
@@ -44073,6 +44091,11 @@ declare namespace Models {
44073
44091
  "alternateTimeDimension"?: string;
44074
44092
  }
44075
44093
 
44094
+ export interface RateLimitAggregationSort {
44095
+ "name": string;
44096
+ "function": string;
44097
+ }
44098
+
44076
44099
  export interface RateLimitAggregationView {
44077
44100
  "target": string;
44078
44101
  "name": string;
@@ -45111,6 +45134,11 @@ declare namespace Models {
45111
45134
  "alternateTimeDimension"?: string;
45112
45135
  }
45113
45136
 
45137
+ export interface ResolutionAggregationSort {
45138
+ "name": string;
45139
+ "function": string;
45140
+ }
45141
+
45114
45142
  export interface ResolutionAggregationView {
45115
45143
  "target": string;
45116
45144
  "name": string;
@@ -45364,11 +45392,6 @@ declare namespace Models {
45364
45392
  "restoreOnQueueEnabled": boolean;
45365
45393
  }
45366
45394
 
45367
- export interface ResultCounters {
45368
- "success"?: number;
45369
- "failure"?: number;
45370
- }
45371
-
45372
45395
  export interface RetentionDuration {
45373
45396
  "archiveRetention"?: Models.ArchiveRetention;
45374
45397
  "deleteRetention"?: Models.DeleteRetention;
@@ -45444,6 +45467,13 @@ declare namespace Models {
45444
45467
  "ownerIds"?: Array<string>;
45445
45468
  }
45446
45469
 
45470
+ export interface RouteIdentityResolutionConfig {
45471
+ "id"?: string;
45472
+ "division"?: Models.WritableStarrableDivision;
45473
+ "resolveIdentities": boolean;
45474
+ "selfUri"?: string;
45475
+ }
45476
+
45447
45477
  export interface RoutePathRequest {
45448
45478
  "queueId": string;
45449
45479
  "mediaType": string;
@@ -46594,6 +46624,8 @@ declare namespace Models {
46594
46624
  "name"?: string;
46595
46625
  "inboundPrompt"?: Models.Prompt;
46596
46626
  "outboundPrompt"?: Models.Prompt;
46627
+ "inboundPromptDefaultLanguage"?: string;
46628
+ "outboundPromptDefaultLanguage"?: string;
46597
46629
  "selfUri"?: string;
46598
46630
  }
46599
46631
 
@@ -47409,6 +47441,13 @@ declare namespace Models {
47409
47441
  "contentTemplate"?: Models.DomainEntityRef;
47410
47442
  }
47411
47443
 
47444
+ export interface SmsIdentityResolutionConfig {
47445
+ "id"?: string;
47446
+ "division"?: Models.WritableStarrableDivision;
47447
+ "resolveIdentities": boolean;
47448
+ "selfUri"?: string;
47449
+ }
47450
+
47412
47451
  export interface SmsPhoneNumber {
47413
47452
  "id"?: string;
47414
47453
  "name"?: string;
@@ -47891,6 +47930,8 @@ declare namespace Models {
47891
47930
  export interface StaffingRequirementsPlanningGroupData {
47892
47931
  "planningGroupId": string;
47893
47932
  "staffingRequirementsPerInterval": Array<number>;
47933
+ "minimumStaffPerInterval"?: Array<number>;
47934
+ "effectiveStaffPerInterval"?: Array<number>;
47894
47935
  }
47895
47936
 
47896
47937
  export interface StarrableDivision {
@@ -48174,6 +48215,15 @@ declare namespace Models {
48174
48215
  "query": Array<Models.SuggestSearchCriteria>;
48175
48216
  }
48176
48217
 
48218
+ export interface SuggestedSearchChunk {
48219
+ "title"?: string;
48220
+ "uri"?: string;
48221
+ "chunkId"?: string;
48222
+ "text"?: string;
48223
+ "confidence"?: number;
48224
+ "document"?: Models.AddressableEntityRef;
48225
+ }
48226
+
48177
48227
  export interface Suggestion {
48178
48228
  "id"?: string;
48179
48229
  "type"?: string;
@@ -48217,6 +48267,12 @@ declare namespace Models {
48217
48267
  "rating": string;
48218
48268
  }
48219
48269
 
48270
+ export interface SuggestionGeneratedKnowledgeAnswer {
48271
+ "searchId"?: string;
48272
+ "knowledgeAnswerGenerated"?: string;
48273
+ "suggestedSearchChunks"?: Array<Models.SuggestedSearchChunk>;
48274
+ }
48275
+
48220
48276
  export interface SuggestionKnowledgeAnswer {
48221
48277
  "answer"?: string;
48222
48278
  "startIndex"?: number;
@@ -48295,9 +48351,15 @@ declare namespace Models {
48295
48351
  "views"?: Array<Models.SummaryAggregationView>;
48296
48352
  "alternateTimeDimension"?: string;
48297
48353
  "queryType"?: string;
48354
+ "sortMetric"?: Models.SummaryAggregationSort;
48298
48355
  "limit"?: number;
48299
48356
  }
48300
48357
 
48358
+ export interface SummaryAggregationSort {
48359
+ "name": string;
48360
+ "function": string;
48361
+ }
48362
+
48301
48363
  export interface SummaryAggregationView {
48302
48364
  "target": string;
48303
48365
  "name": string;
@@ -48321,6 +48383,7 @@ declare namespace Models {
48321
48383
  "views"?: Array<Models.SummaryAggregationView>;
48322
48384
  "alternateTimeDimension"?: string;
48323
48385
  "queryType"?: string;
48386
+ "sortMetric"?: Models.SummaryAggregationSort;
48324
48387
  "limit"?: number;
48325
48388
  "pageSize"?: number;
48326
48389
  }
@@ -48586,6 +48649,11 @@ declare namespace Models {
48586
48649
  "alternateTimeDimension"?: string;
48587
48650
  }
48588
48651
 
48652
+ export interface SurveyAggregationSort {
48653
+ "name": string;
48654
+ "function": string;
48655
+ }
48656
+
48589
48657
  export interface SurveyAggregationView {
48590
48658
  "target": string;
48591
48659
  "name": string;
@@ -48664,27 +48732,6 @@ declare namespace Models {
48664
48732
  "answers"?: Models.SurveyScoringSet;
48665
48733
  }
48666
48734
 
48667
- export interface SurveyFormDivisionView {
48668
- "id"?: string;
48669
- "name"?: string;
48670
- "language": string;
48671
- "contextId": string;
48672
- "selfUri"?: string;
48673
- }
48674
-
48675
- export interface SurveyFormDivisionViewListing {
48676
- "entities"?: Array<Models.SurveyFormDivisionView>;
48677
- "pageSize"?: number;
48678
- "pageNumber"?: number;
48679
- "total"?: number;
48680
- "firstUri"?: string;
48681
- "lastUri"?: string;
48682
- "selfUri"?: string;
48683
- "previousUri"?: string;
48684
- "nextUri"?: string;
48685
- "pageCount"?: number;
48686
- }
48687
-
48688
48735
  export interface SurveyFormEntityListing {
48689
48736
  "entities"?: Array<Models.SurveyForm>;
48690
48737
  "pageSize"?: number;
@@ -48905,6 +48952,11 @@ declare namespace Models {
48905
48952
  "alternateTimeDimension"?: string;
48906
48953
  }
48907
48954
 
48955
+ export interface TaskManagementAggregationSort {
48956
+ "name": string;
48957
+ "function": string;
48958
+ }
48959
+
48908
48960
  export interface TaskManagementAggregationView {
48909
48961
  "target": string;
48910
48962
  "name": string;
@@ -49202,6 +49254,27 @@ declare namespace Models {
49202
49254
  "strictness"?: string;
49203
49255
  }
49204
49256
 
49257
+ export interface TestTopicPhraseTestPhraseDetectedPhrase {
49258
+ "foundPhrase"?: string;
49259
+ "snippet"?: string;
49260
+ "confidence"?: number;
49261
+ }
49262
+
49263
+ export interface TestTopicPhraseTestPhraseMatchedTranscript {
49264
+ "timestamp"?: number;
49265
+ "transcriptId"?: string;
49266
+ "communicationId"?: string;
49267
+ "conversationId"?: string;
49268
+ "mediaType"?: string;
49269
+ "detectedPhrases"?: Array<Models.TestTopicPhraseTestPhraseDetectedPhrase>;
49270
+ }
49271
+
49272
+ export interface TestTopicPhraseTestTopicPhraseResults {
49273
+ "processedTranscriptsCount"?: number;
49274
+ "matchedTranscriptsCount"?: number;
49275
+ "matchedTranscripts"?: Array<Models.TestTopicPhraseTestPhraseMatchedTranscript>;
49276
+ }
49277
+
49205
49278
  export interface TestTopicPhraseTopic {
49206
49279
  "phrase": Models.TestTopicPhrasePhrase;
49207
49280
  "strictness"?: string;
@@ -49209,6 +49282,12 @@ declare namespace Models {
49209
49282
  "participants"?: string;
49210
49283
  }
49211
49284
 
49285
+ export interface TestTopicPhraseTopicsDefinitionsJob {
49286
+ "id"?: string;
49287
+ "state"?: string;
49288
+ "testTopicPhraseResults"?: Array<Models.TestTopicPhraseTestTopicPhraseResults>;
49289
+ }
49290
+
49212
49291
  export interface TextBotChannel {
49213
49292
  "name": string;
49214
49293
  "inputModes": Array<string>;
@@ -49585,14 +49664,18 @@ declare namespace Models {
49585
49664
 
49586
49665
  export interface TimeOffSettingsRequest {
49587
49666
  "submissionRangeEnforced"?: boolean;
49667
+ "submissionRangeType"?: string;
49588
49668
  "submissionEarliestDaysFromNow"?: number;
49589
49669
  "submissionLatestDaysFromNow"?: number;
49670
+ "submissionLatestDate"?: Models.ValueWrapperLocalDate;
49590
49671
  }
49591
49672
 
49592
49673
  export interface TimeOffSettingsResponse {
49593
49674
  "submissionRangeEnforced"?: boolean;
49675
+ "submissionRangeType"?: string;
49594
49676
  "submissionEarliestDaysFromNow"?: number;
49595
49677
  "submissionLatestDaysFromNow"?: number;
49678
+ "submissionLatestDate"?: string;
49596
49679
  }
49597
49680
 
49598
49681
  export interface TimeSlot {
@@ -49744,13 +49827,10 @@ declare namespace Models {
49744
49827
  }
49745
49828
 
49746
49829
  export interface TrackingSettings {
49747
- }
49748
-
49749
- export interface TrainingListing {
49750
- "entities"?: Array<Models.KnowledgeTraining>;
49751
- "nextUri"?: string;
49752
- "selfUri"?: string;
49753
- "previousUri"?: string;
49830
+ "excludedQueryParameters"?: Array<string>;
49831
+ "shouldKeepUrlFragment"?: boolean;
49832
+ "searchQueryParameters"?: Array<string>;
49833
+ "ipFilters"?: Array<Models.IpFilter>;
49754
49834
  }
49755
49835
 
49756
49836
  export interface TranscriptAggregateDataContainer {
@@ -49793,6 +49873,11 @@ declare namespace Models {
49793
49873
  "alternateTimeDimension"?: string;
49794
49874
  }
49795
49875
 
49876
+ export interface TranscriptAggregationSort {
49877
+ "name": string;
49878
+ "function": string;
49879
+ }
49880
+
49796
49881
  export interface TranscriptAggregationView {
49797
49882
  "target": string;
49798
49883
  "name": string;
@@ -49933,6 +50018,7 @@ declare namespace Models {
49933
50018
  "transcriptionStartTimeMs"?: number;
49934
50019
  "transcripts"?: Array<Models.TranscriptionTopicTranscriptResult>;
49935
50020
  "status"?: Models.TranscriptionTopicTranscriptionRequestStatus;
50021
+ "speechTextAnalyticsProgramId"?: string;
49936
50022
  }
49937
50023
 
49938
50024
  export interface TranscriptionTopicTranscriptionRequestStatus {
@@ -50024,6 +50110,11 @@ declare namespace Models {
50024
50110
  "queueName"?: string;
50025
50111
  }
50026
50112
 
50113
+ export interface TransfersFullTimeEquivalent {
50114
+ "destinationStaffingGroupId"?: string;
50115
+ "transferType"?: string;
50116
+ }
50117
+
50027
50118
  export interface TranslateSupportedLanguage {
50028
50119
  "languageName": string;
50029
50120
  "languageCode": string;
@@ -50652,6 +50743,13 @@ declare namespace Models {
50652
50743
  "profileUrl"?: string;
50653
50744
  }
50654
50745
 
50746
+ export interface TwitterIdentityResolutionConfig {
50747
+ "id"?: string;
50748
+ "division"?: Models.WritableStarrableDivision;
50749
+ "resolveIdentities": boolean;
50750
+ "selfUri"?: string;
50751
+ }
50752
+
50655
50753
  export interface TwitterIntegration {
50656
50754
  "id": string;
50657
50755
  "name": string;
@@ -50898,6 +50996,7 @@ declare namespace Models {
50898
50996
  "plannedShrinkage"?: boolean;
50899
50997
  "interruptible"?: boolean;
50900
50998
  "secondaryPresences"?: Models.ListWrapperSecondaryPresence;
50999
+ "planningGroupIds"?: Models.ListWrapperString;
50901
51000
  "metadata": Models.WfmVersionedEntityMetadata;
50902
51001
  }
50903
51002
 
@@ -51570,6 +51669,15 @@ declare namespace Models {
51570
51669
  "cursor"?: string;
51571
51670
  }
51572
51671
 
51672
+ export interface UserCustomAttributes {
51673
+ "id"?: string;
51674
+ "name"?: string;
51675
+ "userId"?: string;
51676
+ "schema"?: Models.DataSchema;
51677
+ "attributes": { [key: string]: object; };
51678
+ "selfUri"?: string;
51679
+ }
51680
+
51573
51681
  export interface UserDetailQueryClause {
51574
51682
  "type": string;
51575
51683
  "predicates": Array<Models.UserDetailQueryPredicate>;
@@ -52377,6 +52485,7 @@ declare namespace Models {
52377
52485
  export interface UserVideoSettings {
52378
52486
  "allowCamera"?: boolean;
52379
52487
  "allowScreenShare"?: boolean;
52488
+ "allowMicrophone"?: boolean;
52380
52489
  }
52381
52490
 
52382
52491
  export interface UsersRulesRuleReference {
@@ -52800,52 +52909,19 @@ declare namespace Models {
52800
52909
  "waitBetweenNotificationMs"?: number;
52801
52910
  }
52802
52911
 
52803
- export interface V2QueueObservationMetricData {
52912
+ export interface V2QueueObservationMetricCountData {
52804
52913
  "metric"?: string;
52805
- "observations"?: Array<Models.V2QueueObservationObservation>;
52806
- "truncated"?: boolean;
52807
- "stats"?: Models.V2QueueObservationMetricStats;
52808
- }
52809
-
52810
- export interface V2QueueObservationMetricGroup {
52811
- "group"?: { [key: string]: string; };
52812
- "data"?: Models.V2QueueObservationMetricData;
52813
- }
52814
-
52815
- export interface V2QueueObservationMetricStats {
52816
52914
  "count"?: number;
52817
52915
  "calculatedMetricValue"?: number;
52818
52916
  }
52819
52917
 
52820
- export interface V2QueueObservationObservation {
52821
- "observationDate"?: string;
52822
- "conversationId"?: string;
52823
- "sessionId"?: string;
52824
- "requestedRoutingSkillIds"?: Array<string>;
52825
- "requestedLanguageId"?: string;
52826
- "routingPriority"?: number;
52827
- "participantName"?: string;
52828
- "userId"?: string;
52829
- "direction"?: string;
52830
- "convertedFrom"?: string;
52831
- "convertedTo"?: string;
52832
- "addressFrom"?: string;
52833
- "addressTo"?: string;
52834
- "ani"?: string;
52835
- "dnis"?: string;
52836
- "teamId"?: string;
52837
- "scoredAgents"?: Array<Models.V2QueueObservationScoredAgent>;
52838
- "requestedRoutings"?: Array<string>;
52839
- "usedRouting"?: string;
52840
- }
52841
-
52842
- export interface V2QueueObservationObservationNotification {
52843
- "results"?: Array<Models.V2QueueObservationMetricGroup>;
52918
+ export interface V2QueueObservationMetricCountGroup {
52919
+ "mediaType"?: string;
52920
+ "data"?: Array<Models.V2QueueObservationMetricCountData>;
52844
52921
  }
52845
52922
 
52846
- export interface V2QueueObservationScoredAgent {
52847
- "scoredAgentId"?: string;
52848
- "agentScore"?: number;
52923
+ export interface V2QueueObservationObservationCountNotification {
52924
+ "results"?: Array<Models.V2QueueObservationMetricCountGroup>;
52849
52925
  }
52850
52926
 
52851
52927
  export interface V2ReprocessJobStateChangedTopicJobStateChanged {
@@ -52902,6 +52978,14 @@ declare namespace Models {
52902
52978
  "durationMs"?: number;
52903
52979
  }
52904
52980
 
52981
+ export interface V2StaConversationCategoriesStaConversationCategoriesMessage {
52982
+ "organizationId"?: string;
52983
+ "conversationId"?: string;
52984
+ "mediaType"?: string;
52985
+ "transcriptIds"?: Array<string>;
52986
+ "categoryIds"?: Array<string>;
52987
+ }
52988
+
52905
52989
  export interface V2StaEmpathyOverallTopicAgentEmpathyScore {
52906
52990
  "agentId"?: string;
52907
52991
  "overallEmpathyScore"?: number;
@@ -53943,7 +54027,8 @@ declare namespace Models {
53943
54027
  }
53944
54028
 
53945
54029
  export interface WebDeploymentsOAuthRequestParameters {
53946
- "code": string;
54030
+ "code"?: string;
54031
+ "idToken"?: string;
53947
54032
  "redirectUri": string;
53948
54033
  "nonce"?: string;
53949
54034
  "maxAge"?: number;
@@ -55642,6 +55727,13 @@ declare namespace Models {
55642
55727
  "displayName"?: string;
55643
55728
  }
55644
55729
 
55730
+ export interface WhatsAppIdentityResolutionConfig {
55731
+ "id"?: string;
55732
+ "division"?: Models.WritableStarrableDivision;
55733
+ "resolveIdentities": boolean;
55734
+ "selfUri"?: string;
55735
+ }
55736
+
55645
55737
  export interface WhatsAppIntegration {
55646
55738
  "id": string;
55647
55739
  "name": string;
@@ -55660,6 +55752,7 @@ declare namespace Models {
55660
55752
  "activationErrorInfo"?: Models.ErrorBody;
55661
55753
  "createStatus"?: string;
55662
55754
  "createError"?: Models.ErrorBody;
55755
+ "whatsAppBusinessAccountId"?: string;
55663
55756
  "selfUri"?: string;
55664
55757
  }
55665
55758