purecloud-platform-client-v2 182.1.0 → 184.0.0

package/index.d.ts

@@ -138,6 +138,7 @@ declare class AnalyticsApi {
   	getAnalyticsActionsAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>; 
   	getAnalyticsActionsAggregatesJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsActionsAggregatesJobResultsOptions): Promise<Models.ActionAsyncAggregateQueryResponse>; 
   	getAnalyticsBotflowReportingturns(botFlowId: string, opts?: AnalyticsApi.getAnalyticsBotflowReportingturnsOptions): Promise<Models.ReportingTurnsResponse>; 
+  	getAnalyticsBotflowSessions(botFlowId: string, opts?: AnalyticsApi.getAnalyticsBotflowSessionsOptions): Promise<Models.SessionsResponse>; 
   	getAnalyticsBotsAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>; 
   	getAnalyticsBotsAggregatesJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsBotsAggregatesJobResultsOptions): Promise<Models.BotAsyncAggregateQueryResponse>; 
   	getAnalyticsConversationDetails(conversationId: string): Promise<Models.AnalyticsConversationWithoutAttributes>; 
@@ -150,6 +151,8 @@ declare class AnalyticsApi {
   	getAnalyticsDataretentionSettings(): Promise<Models.AnalyticsDataRetentionResponse>; 
   	getAnalyticsEvaluationsAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>; 
   	getAnalyticsEvaluationsAggregatesJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsEvaluationsAggregatesJobResultsOptions): Promise<Models.EvaluationAsyncAggregateQueryResponse>; 
+  	getAnalyticsFlowexecutionsAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>; 
+  	getAnalyticsFlowexecutionsAggregatesJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsFlowexecutionsAggregatesJobResultsOptions): Promise<Models.FlowExecutionAsyncAggregateQueryResponse>; 
   	getAnalyticsFlowsAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>; 
   	getAnalyticsFlowsAggregatesJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsFlowsAggregatesJobResultsOptions): Promise<Models.FlowAsyncAggregateQueryResponse>; 
   	getAnalyticsJourneysAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>; 
@@ -195,6 +198,8 @@ declare class AnalyticsApi {
   	postAnalyticsConversationsTranscriptsQuery(body: Models.TranscriptConversationDetailSearchRequest): Promise<Models.AnalyticsConversationWithoutAttributesMultiGetResponse>; 
   	postAnalyticsEvaluationsAggregatesJobs(body: Models.EvaluationAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>; 
   	postAnalyticsEvaluationsAggregatesQuery(body: Models.EvaluationAggregationQuery): Promise<Models.EvaluationAggregateQueryResponse>; 
+  	postAnalyticsFlowexecutionsAggregatesJobs(body: Models.FlowExecutionAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>; 
+  	postAnalyticsFlowexecutionsAggregatesQuery(body: Models.FlowExecutionAggregationQuery): Promise<Models.FlowExecutionAggregateQueryResponse>; 
   	postAnalyticsFlowsActivityQuery(body: Models.FlowActivityQuery, opts?: AnalyticsApi.postAnalyticsFlowsActivityQueryOptions): Promise<Models.FlowActivityResponse>; 
   	postAnalyticsFlowsAggregatesJobs(body: Models.FlowAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>; 
   	postAnalyticsFlowsAggregatesQuery(body: Models.FlowAggregationQuery): Promise<Models.FlowAggregateQueryResponse>; 
@@ -239,6 +244,13 @@ declare namespace AnalyticsApi {
 		"language"?: string;
 		"askActionResults"?: string;
 	}
+	export interface getAnalyticsBotflowSessionsOptions { 
+		"after"?: string;
+		"pageSize"?: string;
+		"interval"?: string;
+		"botResultCategories"?: string;
+		"endLanguage"?: string;
+	}
 	export interface getAnalyticsBotsAggregatesJobResultsOptions { 
 		"cursor"?: string;
 	}
@@ -255,6 +267,9 @@ declare namespace AnalyticsApi {
 	export interface getAnalyticsEvaluationsAggregatesJobResultsOptions { 
 		"cursor"?: string;
 	}
+	export interface getAnalyticsFlowexecutionsAggregatesJobResultsOptions { 
+		"cursor"?: string;
+	}
 	export interface getAnalyticsFlowsAggregatesJobResultsOptions { 
 		"cursor"?: string;
 	}
@@ -874,7 +889,7 @@ declare class AuthorizationApi {
   	patchAuthorizationRole(roleId: string, body: Models.DomainOrganizationRole): Promise<Models.DomainOrganizationRole>; 
   	patchAuthorizationSettings(body: Models.AuthorizationSettings): Promise<Models.AuthorizationSettings>; 
   	postAuthorizationDivisionObject(divisionId: string, objectType: string, body: Array<string>): Promise<void>; 
-  	postAuthorizationDivisionRestore(divisionId: string, body: Models.AuthzDivision): Promise<Models.AuthzDivision>; 
+  	postAuthorizationDivisionRestore(divisionId: string, opts?: AuthorizationApi.postAuthorizationDivisionRestoreOptions): Promise<Models.AuthzDivision>; 
   	postAuthorizationDivisions(body: Models.AuthzDivision): Promise<Models.AuthzDivision>; 
   	postAuthorizationRole(roleId: string, body: Models.SubjectDivisions, opts?: AuthorizationApi.postAuthorizationRoleOptions): Promise<void>; 
   	postAuthorizationRoleComparedefaultRightRoleId(leftRoleId: string, rightRoleId: string, body: Models.DomainOrganizationRole): Promise<Models.DomainOrgRoleDifference>; 
@@ -963,6 +978,9 @@ declare namespace AuthorizationApi {
 	export interface getAuthorizationSubjectsRolecountsOptions { 
 		"id"?: Array<string>;
 	}
+	export interface postAuthorizationDivisionRestoreOptions { 
+		"body"?: Models.AuthzDivision;
+	}
 	export interface postAuthorizationRoleOptions { 
 		"subjectType"?: string;
 	}
@@ -2610,7 +2628,7 @@ declare class JourneyApi {
   	getJourneyActiontargets(opts?: JourneyApi.getJourneyActiontargetsOptions): Promise<Models.ActionTargetListing>; 
   	getJourneyActiontemplate(actionTemplateId: string): Promise<Models.ActionTemplate>; 
   	getJourneyActiontemplates(opts?: JourneyApi.getJourneyActiontemplatesOptions): Promise<Models.ActionTemplateListing>; 
-  	getJourneyDeploymentCustomerPing(deploymentId: string, customerCookieId: string, sessionId: string, opts?: JourneyApi.getJourneyDeploymentCustomerPingOptions): Promise<Models.DeploymentPing>; 
+  	getJourneyDeploymentCustomerPing(deploymentId: string, customerCookieId: string, opts?: JourneyApi.getJourneyDeploymentCustomerPingOptions): Promise<Models.DeploymentPing>; 
   	getJourneyOutcome(outcomeId: string): Promise<Models.Outcome>; 
   	getJourneyOutcomes(opts?: JourneyApi.getJourneyOutcomesOptions): Promise<Models.OutcomeListing>; 
   	getJourneyOutcomesAttributionsJob(jobId: string): Promise<Models.OutcomeAttributionJobStateResponse>; 
@@ -2680,6 +2698,7 @@ declare namespace JourneyApi {
 		"dl"?: string;
 		"dt"?: string;
 		"appNamespace"?: string;
+		"sessionId"?: string;
 		"sinceLastBeaconMilliseconds"?: number;
 	}
 	export interface getJourneyOutcomesOptions { 
@@ -3132,6 +3151,7 @@ declare class LearningApi {
   	getLearningModulesCoverartCoverArtId(coverArtId: string): Promise<Models.LearningModuleCoverArtResponse>; 
   	patchLearningAssignment(assignmentId: string, opts?: LearningApi.patchLearningAssignmentOptions): Promise<Models.LearningAssignment>; 
   	patchLearningAssignmentReschedule(assignmentId: string, opts?: LearningApi.patchLearningAssignmentRescheduleOptions): Promise<Models.LearningAssignment>; 
+  	patchLearningModuleUserAssignments(moduleId: string, userId: string, body: Models.LearningAssignmentExternalUpdate): Promise<Models.LearningAssignment>; 
   	postLearningAssessmentsScoring(body: Models.LearningAssessmentScoringRequest): Promise<Models.AssessmentScoringSet>; 
   	postLearningAssignmentReassign(assignmentId: string): Promise<Models.LearningAssignment>; 
   	postLearningAssignmentReset(assignmentId: string): Promise<Models.LearningAssignment>; 
@@ -3202,6 +3222,7 @@ declare namespace LearningApi {
 		"expand"?: Array<string>;
 		"isPublished"?: string;
 		"statuses"?: Array<string>;
+		"externalIds"?: Array<string>;
 	}
 	export interface getLearningModulesAssignmentsOptions { 
 		"pageSize"?: number;
@@ -3285,6 +3306,17 @@ declare namespace LocationsApi {
 	}
 }
 
+declare class LogCaptureApi {  
+  	getDiagnosticsLogcaptureBrowserEntriesDownloadJob(jobId: string): Promise<Models.LogCaptureDownloadExecutionResponse>; 
+  	postDiagnosticsLogcaptureBrowserEntriesDownloadJobs(opts?: LogCaptureApi.postDiagnosticsLogcaptureBrowserEntriesDownloadJobsOptions): Promise<Models.LogCaptureDownloadExecutionResponse>;
+}
+
+declare namespace LogCaptureApi { 
+	export interface postDiagnosticsLogcaptureBrowserEntriesDownloadJobsOptions { 
+		"body"?: Models.LogCaptureQueryRequest;
+	}
+}
+
 declare class MessagingApi {  
   	deleteMessagingSetting(messageSettingId: string): Promise<void>; 
   	deleteMessagingSettingsDefault(): Promise<void>; 
@@ -3399,7 +3431,7 @@ declare class ObjectsApi {
   	getAuthorizationDivisionsHome(): Promise<Models.AuthzDivision>; 
   	getAuthorizationDivisionsLimit(): Promise<number>; 
   	postAuthorizationDivisionObject(divisionId: string, objectType: string, body: Array<string>): Promise<void>; 
-  	postAuthorizationDivisionRestore(divisionId: string, body: Models.AuthzDivision): Promise<Models.AuthzDivision>; 
+  	postAuthorizationDivisionRestore(divisionId: string, opts?: ObjectsApi.postAuthorizationDivisionRestoreOptions): Promise<Models.AuthzDivision>; 
   	postAuthorizationDivisions(body: Models.AuthzDivision): Promise<Models.AuthzDivision>; 
   	putAuthorizationDivision(divisionId: string, body: Models.AuthzDivision): Promise<Models.AuthzDivision>;
 }
@@ -3422,6 +3454,9 @@ declare namespace ObjectsApi {
 		"id"?: Array<string>;
 		"name"?: string;
 	}
+	export interface postAuthorizationDivisionRestoreOptions { 
+		"body"?: Models.AuthzDivision;
+	}
 }
 
 declare class OperationalEventsApi {  
@@ -3574,11 +3609,15 @@ declare class OutboundApi {
   	deleteOutboundContactlistContacts(contactListId: string, contactIds: Array<string>): Promise<void>; 
   	deleteOutboundContactlistfilter(contactListFilterId: string): Promise<void>; 
   	deleteOutboundContactlists(id: Array<string>): Promise<void>; 
+  	deleteOutboundContactlisttemplate(contactListTemplateId: string): Promise<void>; 
+  	deleteOutboundContactlisttemplates(id: Array<string>): Promise<void>; 
   	deleteOutboundDigitalruleset(digitalRuleSetId: string): Promise<void>; 
   	deleteOutboundDnclist(dncListId: string): Promise<void>; 
   	deleteOutboundDnclistCustomexclusioncolumns(dncListId: string, opts?: OutboundApi.deleteOutboundDnclistCustomexclusioncolumnsOptions): Promise<void>; 
   	deleteOutboundDnclistEmailaddresses(dncListId: string, opts?: OutboundApi.deleteOutboundDnclistEmailaddressesOptions): Promise<void>; 
   	deleteOutboundDnclistPhonenumbers(dncListId: string, opts?: OutboundApi.deleteOutboundDnclistPhonenumbersOptions): Promise<void>; 
+  	deleteOutboundImporttemplate(importTemplateId: string): Promise<void>; 
+  	deleteOutboundImporttemplates(id: Array<string>): Promise<void>; 
   	deleteOutboundMessagingcampaign(messagingCampaignId: string): Promise<Models.MessagingCampaign>; 
   	deleteOutboundMessagingcampaignProgress(messagingCampaignId: string): Promise<void>; 
   	deleteOutboundRuleset(ruleSetId: string): Promise<void>; 
@@ -3616,6 +3655,8 @@ declare class OutboundApi {
   	getOutboundContactlists(opts?: OutboundApi.getOutboundContactlistsOptions): Promise<Models.ContactListEntityListing>; 
   	getOutboundContactlistsDivisionview(contactListId: string, opts?: OutboundApi.getOutboundContactlistsDivisionviewOptions): Promise<Models.ContactListDivisionView>; 
   	getOutboundContactlistsDivisionviews(opts?: OutboundApi.getOutboundContactlistsDivisionviewsOptions): Promise<Models.ContactListDivisionViewListing>; 
+  	getOutboundContactlisttemplate(contactListTemplateId: string): Promise<Models.ContactListTemplate>; 
+  	getOutboundContactlisttemplates(opts?: OutboundApi.getOutboundContactlisttemplatesOptions): Promise<Models.ContactListTemplateEntityListing>; 
   	getOutboundDigitalruleset(digitalRuleSetId: string): Promise<Models.DigitalRuleSet>; 
   	getOutboundDigitalrulesets(opts?: OutboundApi.getOutboundDigitalrulesetsOptions): Promise<Models.DigitalRuleSetEntityListing>; 
   	getOutboundDnclist(dncListId: string, opts?: OutboundApi.getOutboundDnclistOptions): Promise<Models.DncList>; 
@@ -3626,6 +3667,9 @@ declare class OutboundApi {
   	getOutboundDnclistsDivisionviews(opts?: OutboundApi.getOutboundDnclistsDivisionviewsOptions): Promise<Models.DncListDivisionViewListing>; 
   	getOutboundEvent(eventId: string): Promise<Models.EventLog>; 
   	getOutboundEvents(opts?: OutboundApi.getOutboundEventsOptions): Promise<Models.DialerEventEntityListing>; 
+  	getOutboundImporttemplate(importTemplateId: string): Promise<Models.ImportTemplate>; 
+  	getOutboundImporttemplateImportstatus(importTemplateId: string, opts?: OutboundApi.getOutboundImporttemplateImportstatusOptions): Promise<Models.ImportStatus>; 
+  	getOutboundImporttemplates(opts?: OutboundApi.getOutboundImporttemplatesOptions): Promise<Models.ImportTemplateEntityListing>; 
   	getOutboundMessagingcampaign(messagingCampaignId: string): Promise<Models.MessagingCampaign>; 
   	getOutboundMessagingcampaignDiagnostics(messagingCampaignId: string): Promise<Models.MessagingCampaignDiagnostics>; 
   	getOutboundMessagingcampaignProgress(messagingCampaignId: string): Promise<Models.CampaignProgress>; 
@@ -3666,12 +3710,16 @@ declare class OutboundApi {
   	postOutboundContactlistfilters(body: Models.ContactListFilter): Promise<Models.ContactListFilter>; 
   	postOutboundContactlistfiltersPreview(body: Models.ContactListFilter): Promise<Models.FilterPreviewResponse>; 
   	postOutboundContactlists(body: Models.ContactList): Promise<Models.ContactList>; 
+  	postOutboundContactlisttemplates(body: Models.ContactListTemplate): Promise<Models.ContactListTemplate>; 
+  	postOutboundContactlisttemplatesBulkAdd(body: Array<Models.ContactListTemplate>): Promise<Models.ContactListTemplateEntityListing>; 
   	postOutboundConversationDnc(conversationId: string): Promise<void>; 
   	postOutboundDigitalrulesets(body: Models.DigitalRuleSet): Promise<Models.DigitalRuleSet>; 
   	postOutboundDnclistEmailaddresses(dncListId: string, body: Array<string>): Promise<void>; 
   	postOutboundDnclistExport(dncListId: string): Promise<Models.DomainEntityRef>; 
   	postOutboundDnclistPhonenumbers(dncListId: string, body: Array<string>, opts?: OutboundApi.postOutboundDnclistPhonenumbersOptions): Promise<void>; 
   	postOutboundDnclists(body: Models.DncListCreate): Promise<Models.DncList>; 
+  	postOutboundImporttemplates(body: Models.ImportTemplate): Promise<Models.ImportTemplate>; 
+  	postOutboundImporttemplatesBulkAdd(body: Array<Models.ImportTemplate>): Promise<Models.ImportTemplateEntityListing>; 
   	postOutboundMessagingcampaigns(body: Models.MessagingCampaign): Promise<Models.MessagingCampaign>; 
   	postOutboundMessagingcampaignsProgress(body: Array<string>): Promise<Array<Models.CampaignProgress>>; 
   	postOutboundRulesets(body: Models.RuleSet): Promise<Models.RuleSet>; 
@@ -3685,8 +3733,10 @@ declare class OutboundApi {
   	putOutboundContactlist(contactListId: string, body: Models.ContactList): Promise<Models.ContactList>; 
   	putOutboundContactlistContact(contactListId: string, contactId: string, body: Models.DialerContact): Promise<Models.DialerContact>; 
   	putOutboundContactlistfilter(contactListFilterId: string, body: Models.ContactListFilter): Promise<Models.ContactListFilter>; 
+  	putOutboundContactlisttemplate(contactListTemplateId: string, body: Models.ContactListTemplate): Promise<Models.ContactListTemplate>; 
   	putOutboundDigitalruleset(digitalRuleSetId: string, body: Models.DigitalRuleSet): Promise<Models.DigitalRuleSet>; 
   	putOutboundDnclist(dncListId: string, body: Models.DncList): Promise<Models.DncList>; 
+  	putOutboundImporttemplate(importTemplateId: string, body: Models.ImportTemplate): Promise<Models.ImportTemplate>; 
   	putOutboundMessagingcampaign(messagingCampaignId: string, body: Models.MessagingCampaign): Promise<Models.MessagingCampaign>; 
   	putOutboundRuleset(ruleSetId: string, body: Models.RuleSet): Promise<Models.RuleSet>; 
   	putOutboundSchedulesCampaign(campaignId: string, body: Models.CampaignSchedule): Promise<Models.CampaignSchedule>; 
@@ -3830,6 +3880,15 @@ declare namespace OutboundApi {
 		"sortBy"?: string;
 		"sortOrder"?: string;
 	}
+	export interface getOutboundContactlisttemplatesOptions { 
+		"pageSize"?: number;
+		"pageNumber"?: number;
+		"allowEmptyResult"?: boolean;
+		"filterType"?: string;
+		"name"?: string;
+		"sortBy"?: string;
+		"sortOrder"?: string;
+	}
 	export interface getOutboundDigitalrulesetsOptions { 
 		"pageSize"?: number;
 		"pageNumber"?: number;
@@ -3883,6 +3942,19 @@ declare namespace OutboundApi {
 		"sortBy"?: string;
 		"sortOrder"?: string;
 	}
+	export interface getOutboundImporttemplateImportstatusOptions { 
+		"listNamePrefix"?: string;
+	}
+	export interface getOutboundImporttemplatesOptions { 
+		"pageSize"?: number;
+		"pageNumber"?: number;
+		"allowEmptyResult"?: boolean;
+		"filterType"?: string;
+		"name"?: string;
+		"sortBy"?: string;
+		"sortOrder"?: string;
+		"contactListTemplateId"?: string;
+	}
 	export interface getOutboundMessagingcampaignsOptions { 
 		"pageSize"?: number;
 		"pageNumber"?: number;
@@ -4118,6 +4190,7 @@ declare namespace QualityApi {
 		"evaluatorUserId"?: string;
 		"name"?: string;
 		"group"?: string;
+		"agentTeamId"?: string;
 		"formContextId"?: string;
 	}
 	export interface getQualityCalibrationOptions { 
@@ -4152,6 +4225,7 @@ declare namespace QualityApi {
 		"previousPage"?: string;
 		"conversationId"?: string;
 		"agentUserId"?: string;
+		"agentTeamId"?: string;
 		"evaluatorUserId"?: string;
 		"assigneeUserId"?: string;
 		"queueId"?: string;
@@ -4177,6 +4251,7 @@ declare namespace QualityApi {
 		"name"?: string;
 		"permission"?: Array<string>;
 		"group"?: string;
+		"agentTeamId"?: string;
 	}
 	export interface getQualityFormVersionsOptions { 
 		"pageSize"?: number;
@@ -4539,8 +4614,8 @@ declare class RoutingApi {
   	getRoutingSmsAvailablephonenumbers(countryCode: string, phoneNumberType: string, opts?: RoutingApi.getRoutingSmsAvailablephonenumbersOptions): Promise<Models.SMSAvailablePhoneNumberEntityListing>; 
   	getRoutingSmsPhonenumber(addressId: string, opts?: RoutingApi.getRoutingSmsPhonenumberOptions): Promise<Models.SmsPhoneNumber>; 
   	getRoutingSmsPhonenumbers(opts?: RoutingApi.getRoutingSmsPhonenumbersOptions): Promise<Models.SmsPhoneNumberEntityListing>; 
-  	getRoutingUserUtilization(userId: string): Promise<Models.AgentMaxUtilization>; 
-  	getRoutingUtilization(): Promise<Models.Utilization>; 
+  	getRoutingUserUtilization(userId: string): Promise<Models.AgentMaxUtilizationResponse>; 
+  	getRoutingUtilization(): Promise<Models.UtilizationResponse>; 
   	getRoutingUtilizationTag(tagId: string): Promise<Models.UtilizationTag>; 
   	getRoutingUtilizationTagAgents(tagId: string): Promise<Array<object>>; 
   	getRoutingUtilizationTags(opts?: RoutingApi.getRoutingUtilizationTagsOptions): Promise<Models.UtilizationTagEntityListing>; 
@@ -4597,8 +4672,8 @@ declare class RoutingApi {
   	putRoutingSettings(body: Models.RoutingSettings): Promise<Models.RoutingSettings>; 
   	putRoutingSettingsTranscription(body: Models.TranscriptionSettings): Promise<Models.TranscriptionSettings>; 
   	putRoutingSmsPhonenumber(addressId: string, body: Models.SmsPhoneNumber): Promise<Models.SmsPhoneNumber>; 
-  	putRoutingUserUtilization(userId: string, body: Models.Utilization): Promise<Models.AgentMaxUtilization>; 
-  	putRoutingUtilization(body: Models.Utilization): Promise<Models.Utilization>; 
+  	putRoutingUserUtilization(userId: string, body: Models.UtilizationRequest): Promise<Models.AgentMaxUtilizationResponse>; 
+  	putRoutingUtilization(body: Models.UtilizationRequest): Promise<Models.UtilizationResponse>; 
   	putRoutingWrapupcode(codeId: string, body: Models.WrapupCodeRequest): Promise<Models.WrapupCode>; 
   	putUserRoutingskill(userId: string, skillId: string, body: Models.UserRoutingSkill): Promise<Models.UserRoutingSkill>; 
   	putUserRoutingskillsBulk(userId: string, body: Array<Models.UserRoutingSkillPost>): Promise<Models.UserSkillEntityListing>;
@@ -5871,7 +5946,7 @@ declare class UsersApi {
   	getAuthorizationSubjectsMe(): Promise<Models.AuthzSubject>; 
   	getFieldconfig(type: string): Promise<Models.FieldConfig>; 
   	getProfilesUsers(opts?: UsersApi.getProfilesUsersOptions): Promise<Models.UserProfileEntityListing>; 
-  	getRoutingUserUtilization(userId: string): Promise<Models.AgentMaxUtilization>; 
+  	getRoutingUserUtilization(userId: string): Promise<Models.AgentMaxUtilizationResponse>; 
   	getUser(userId: string, opts?: UsersApi.getUserOptions): Promise<Models.User>; 
   	getUserAdjacents(userId: string, opts?: UsersApi.getUserAdjacentsOptions): Promise<Models.Adjacents>; 
   	getUserCallforwarding(userId: string): Promise<Models.CallForwarding>; 
@@ -5929,7 +6004,7 @@ declare class UsersApi {
   	postUsersSearchConversationTarget(body: Models.UserSearchRequest): Promise<Models.UsersSearchResponse>; 
   	postUsersSearchQueuemembersManage(body: Models.UserSearchRequest): Promise<Models.UsersSearchResponse>; 
   	postUsersSearchTeamsAssign(body: Models.UserSearchRequest): Promise<Models.UsersSearchResponse>; 
-  	putRoutingUserUtilization(userId: string, body: Models.Utilization): Promise<Models.AgentMaxUtilization>; 
+  	putRoutingUserUtilization(userId: string, body: Models.UtilizationRequest): Promise<Models.AgentMaxUtilizationResponse>; 
   	putUserCallforwarding(userId: string, body: Models.CallForwarding): Promise<Models.CallForwarding>; 
   	putUserOutofoffice(userId: string, body: Models.OutOfOffice): Promise<Models.OutOfOffice>; 
   	putUserProfileskills(userId: string, body: Array<string>): Promise<Array<string>>; 
@@ -6756,8 +6831,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -6961,8 +7036,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -7056,8 +7131,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -7113,8 +7188,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -7139,8 +7214,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -7501,8 +7576,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -7547,7 +7622,7 @@ declare namespace Models {
 		"businessUnit"?: Models.BusinessUnitReference;
 	}
 	
-	export interface AgentMaxUtilization { 
+	export interface AgentMaxUtilizationResponse { 
 		"utilization"?: { [key: string]: Models.MediaUtilization; };
 		"level"?: string;
 	}
@@ -7667,8 +7742,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -8182,7 +8257,6 @@ declare namespace Models {
 		"screenName"?: string;
 		"app"?: Models.JourneyApp;
 		"device"?: Models.Device;
-		"ipAddress"?: string;
 		"ipOrganization"?: string;
 		"geolocation"?: Models.JourneyGeolocation;
 		"sdkLibrary"?: Models.SdkLibrary;
@@ -8193,7 +8267,6 @@ declare namespace Models {
 		"attributes"?: { [key: string]: Models.CustomEventAttribute; };
 		"traits"?: { [key: string]: Models.CustomEventAttribute; };
 		"createdDate"?: string;
-		"externalContact"?: Models.AddressableEntityRef;
 	}
 	
 	export interface AppEventResponseSession { 
@@ -8546,6 +8619,7 @@ declare namespace Models {
 	export interface AssignedLearningModule { 
 		"id"?: string;
 		"name": string;
+		"excludedFromCatalog"?: boolean;
 		"createdBy"?: Models.UserReference;
 		"dateCreated"?: string;
 		"modifiedBy"?: Models.UserReference;
@@ -8566,6 +8640,7 @@ declare namespace Models {
 		"summaryData"?: Models.LearningModuleSummary;
 		"reassignSummaryData"?: Models.LearningModuleReassignSummary;
 		"coverArt"?: Models.LearningModuleCoverArtResponse;
+		"lengthInMinutes"?: number;
 		"archivalMode"?: string;
 	}
 	
@@ -8577,8 +8652,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -8707,8 +8782,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -9005,8 +9080,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -9324,6 +9399,13 @@ declare namespace Models {
 		"pageSize"?: number;
 	}
 	
+	export interface BotChannel { 
+		"name": string;
+		"inputModes": Array<string>;
+		"outputModes": Array<string>;
+		"userAgent": Models.TextBotUserAgent;
+	}
+	
 	export interface BotConnectorBot { 
 		"id": string;
 		"name"?: string;
@@ -9341,8 +9423,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -9360,8 +9442,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -9371,6 +9453,18 @@ declare namespace Models {
 		"botCredentials": Models.NuanceBotCredentials;
 	}
 	
+	export interface BotFlowSession { 
+		"id"?: string;
+		"flow"?: Models.Entity;
+		"channel"?: Models.BotChannel;
+		"language"?: string;
+		"endLanguage"?: string;
+		"botResult"?: string;
+		"botResultCategory"?: string;
+		"dateCreated"?: string;
+		"conversation"?: Models.AddressableEntityRef;
+	}
+	
 	export interface BotIntent { 
 		"name": string;
 		"slots"?: { [key: string]: Models.BotSlot; };
@@ -10263,8 +10357,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -10326,8 +10420,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -10426,8 +10520,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -10488,8 +10582,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -10581,6 +10675,7 @@ declare namespace Models {
 		"wrapupCodes"?: Array<Models.WrapupCode>;
 		"languages"?: Array<Models.Language>;
 		"timeAllowed"?: Models.TimeAllowed;
+		"teams"?: Array<Models.Team>;
 		"directions"?: Array<string>;
 		"duration"?: Models.DurationCondition;
 	}
@@ -10635,8 +10730,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -10724,8 +10819,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -10870,8 +10965,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -10883,8 +10978,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -10977,8 +11072,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -11023,8 +11118,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -11141,8 +11236,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -11224,8 +11319,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -11280,6 +11375,7 @@ declare namespace Models {
 		"wrapupCodes"?: Array<Models.WrapupCode>;
 		"languages"?: Array<Models.Language>;
 		"timeAllowed"?: Models.TimeAllowed;
+		"teams"?: Array<Models.Team>;
 		"duration"?: Models.DurationCondition;
 	}
 	
@@ -11364,8 +11460,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -11412,8 +11508,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -11463,8 +11559,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -11509,8 +11605,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -11554,8 +11650,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -11672,8 +11768,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -11730,8 +11826,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -11743,8 +11839,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -11790,8 +11886,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -12017,8 +12113,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -12030,8 +12126,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -12169,8 +12265,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -12182,8 +12278,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -12194,6 +12290,8 @@ declare namespace Models {
 		"dateModified"?: string;
 		"version"?: number;
 		"contactList"?: Models.DomainEntityRef;
+		"contactListTemplate"?: Models.DomainEntityRef;
+		"sourceType"?: string;
 		"clauses"?: Array<Models.ContactListFilterClause>;
 		"filterType"?: string;
 		"selfUri"?: string;
@@ -12212,8 +12310,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -12234,6 +12332,38 @@ declare namespace Models {
 		"inSet"?: Array<string>;
 	}
 	
+	export interface ContactListTemplate { 
+		"id"?: string;
+		"name"?: string;
+		"dateCreated"?: string;
+		"dateModified"?: string;
+		"version"?: number;
+		"columnNames": Array<string>;
+		"phoneColumns"?: Array<Models.ContactPhoneNumberColumn>;
+		"emailColumns"?: Array<Models.EmailColumn>;
+		"previewModeColumnName"?: string;
+		"previewModeAcceptedValues"?: Array<string>;
+		"attemptLimits"?: Models.DomainEntityRef;
+		"automaticTimeZoneMapping"?: boolean;
+		"zipCodeColumnName"?: string;
+		"columnDataTypeSpecifications"?: Array<Models.ColumnDataTypeSpecification>;
+		"trimWhitespace"?: boolean;
+		"selfUri"?: string;
+	}
+	
+	export interface ContactListTemplateEntityListing { 
+		"entities"?: Array<Models.ContactListTemplate>;
+		"pageSize"?: number;
+		"pageNumber"?: number;
+		"total"?: number;
+		"firstUri"?: string;
+		"nextUri"?: string;
+		"previousUri"?: string;
+		"lastUri"?: string;
+		"selfUri"?: string;
+		"pageCount"?: number;
+	}
+	
 	export interface ContactListing { 
 		"entities"?: Array<Models.ExternalContact>;
 		"pageSize"?: number;
@@ -13587,8 +13717,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -15232,6 +15362,7 @@ declare namespace Models {
 		"onHoldPrompt"?: Models.DomainEntityRef;
 		"autoAnswerOnly"?: boolean;
 		"enableTranscription"?: boolean;
+		"enableAudioMonitoring"?: boolean;
 		"enableManualAssignment"?: boolean;
 		"agentOwnedRouting"?: Models.AgentOwnedRouting;
 		"directRouting"?: Models.DirectRouting;
@@ -15479,8 +15610,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -15506,8 +15637,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -15782,8 +15913,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -15806,8 +15937,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -15839,8 +15970,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -15950,8 +16081,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -15963,8 +16094,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -16045,8 +16176,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -16078,8 +16209,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -16215,8 +16346,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -16623,8 +16754,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -16858,8 +16989,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -16970,8 +17101,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17000,8 +17131,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17055,8 +17186,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17117,8 +17248,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17130,8 +17261,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17257,8 +17388,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17423,8 +17554,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17696,8 +17827,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17715,8 +17846,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17728,8 +17859,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17741,8 +17872,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -17754,8 +17885,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -18149,8 +18280,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -18182,8 +18313,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -18535,8 +18666,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -18595,6 +18726,7 @@ declare namespace Models {
 		"wrapupCodes"?: Array<Models.WrapupCode>;
 		"languages"?: Array<Models.Language>;
 		"timeAllowed"?: Models.TimeAllowed;
+		"teams"?: Array<Models.Team>;
 		"customerParticipation"?: string;
 	}
 	
@@ -18647,8 +18779,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -18731,8 +18863,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -18744,8 +18876,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -18793,8 +18925,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -18974,6 +19106,7 @@ declare namespace Models {
 		"resourceId"?: string;
 		"resourceType"?: string;
 		"redacted"?: boolean;
+		"agentTeam"?: Models.Team;
 		"isScoringIndex"?: boolean;
 		"authorizedActions"?: Array<string>;
 		"hasAssistanceFailed"?: boolean;
@@ -19088,8 +19221,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -19117,8 +19250,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -19228,6 +19361,7 @@ declare namespace Models {
 		"totalScore"?: number;
 		"maxTotalScore"?: number;
 		"markedNA"?: boolean;
+		"systemMarkedNA"?: boolean;
 		"totalCriticalScore"?: number;
 		"maxTotalCriticalScore"?: number;
 		"totalNonCriticalScore"?: number;
@@ -19246,6 +19380,7 @@ declare namespace Models {
 		"answerId"?: string;
 		"score"?: number;
 		"markedNA"?: boolean;
+		"systemMarkedNA"?: boolean;
 		"assistedAnswerId"?: string;
 		"failedKillQuestion"?: boolean;
 		"comments"?: string;
@@ -19284,6 +19419,7 @@ declare namespace Models {
 		"resourceId"?: string;
 		"resourceType"?: string;
 		"redacted"?: boolean;
+		"agentTeam"?: Models.Team;
 		"isScoringIndex"?: boolean;
 		"authorizedActions"?: Array<string>;
 		"hasAssistanceFailed"?: boolean;
@@ -19344,8 +19480,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -19446,6 +19582,7 @@ declare namespace Models {
 		"id"?: string;
 		"downloadUri"?: string;
 		"failed"?: boolean;
+		"statusCode"?: string;
 	}
 	
 	export interface ExecutionDataRequest { 
@@ -19526,8 +19663,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -19564,8 +19701,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -19577,8 +19714,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -19915,8 +20052,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -19961,16 +20098,18 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
 	export interface ExternalOrganizationTrustorLink { 
+		"id"?: string;
 		"externalOrganizationId"?: string;
 		"trustorOrgId"?: string;
 		"dateCreated"?: string;
 		"externalOrganizationUri"?: string;
+		"selfUri"?: string;
 	}
 	
 	export interface ExternalSegment { 
@@ -20017,8 +20156,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -20110,8 +20249,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -20144,8 +20283,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -20477,8 +20616,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -20516,11 +20655,76 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
+	export interface FlowExecutionAggregateDataContainer { 
+		"group"?: { [key: string]: string; };
+		"data"?: Array<Models.StatisticalResponse>;
+	}
+	
+	export interface FlowExecutionAggregateQueryClause { 
+		"type": string;
+		"predicates": Array<Models.FlowExecutionAggregateQueryPredicate>;
+	}
+	
+	export interface FlowExecutionAggregateQueryFilter { 
+		"type": string;
+		"clauses"?: Array<Models.FlowExecutionAggregateQueryClause>;
+		"predicates"?: Array<Models.FlowExecutionAggregateQueryPredicate>;
+	}
+	
+	export interface FlowExecutionAggregateQueryPredicate { 
+		"type"?: string;
+		"dimension"?: string;
+		"operator"?: string;
+		"value"?: string;
+		"range"?: Models.NumericRange;
+	}
+	
+	export interface FlowExecutionAggregateQueryResponse { 
+		"results"?: Array<Models.FlowExecutionAggregateDataContainer>;
+	}
+	
+	export interface FlowExecutionAggregationQuery { 
+		"interval": string;
+		"granularity"?: string;
+		"timeZone"?: string;
+		"groupBy"?: Array<string>;
+		"filter"?: Models.FlowExecutionAggregateQueryFilter;
+		"metrics": Array<string>;
+		"flattenMultivaluedDimensions"?: boolean;
+		"views"?: Array<Models.FlowExecutionAggregationView>;
+		"alternateTimeDimension"?: string;
+	}
+	
+	export interface FlowExecutionAggregationView { 
+		"target": string;
+		"name": string;
+		"function": string;
+		"range"?: Models.AggregationRange;
+	}
+	
+	export interface FlowExecutionAsyncAggregateQueryResponse { 
+		"results"?: Array<Models.FlowExecutionAggregateDataContainer>;
+		"cursor"?: string;
+	}
+	
+	export interface FlowExecutionAsyncAggregationQuery { 
+		"interval": string;
+		"granularity"?: string;
+		"timeZone"?: string;
+		"groupBy"?: Array<string>;
+		"filter"?: Models.FlowExecutionAggregateQueryFilter;
+		"metrics": Array<string>;
+		"flattenMultivaluedDimensions"?: boolean;
+		"views"?: Array<Models.FlowExecutionAggregationView>;
+		"alternateTimeDimension"?: string;
+		"pageSize"?: number;
+	}
+	
 	export interface FlowExecutionDataQueryResult { 
 		"id"?: string;
 		"name"?: string;
@@ -20750,8 +20954,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -20763,8 +20967,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -20858,8 +21062,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -20871,8 +21075,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -20884,8 +21088,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -20959,8 +21163,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -21081,8 +21285,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -21107,8 +21311,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -21433,8 +21637,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -21467,8 +21671,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -21534,8 +21738,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -21580,8 +21784,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -21981,8 +22185,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -21994,8 +22198,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -22085,12 +22289,42 @@ declare namespace Models {
 		"completedRecords": number;
 		"percentComplete": number;
 		"failureReason"?: string;
+		"targetContactListIds"?: Array<string>;
+		"listNamePrefix"?: string;
 	}
 	
 	export interface ImportStatusRequest { 
 		"status": string;
 	}
 	
+	export interface ImportTemplate { 
+		"id"?: string;
+		"name"?: string;
+		"dateCreated"?: string;
+		"dateModified"?: string;
+		"version"?: number;
+		"contactListTemplate": Models.DomainEntityRef;
+		"contactListFilter"?: Models.DomainEntityRef;
+		"useSplittingCriteria"?: boolean;
+		"splittingInformation"?: Models.SplittingInformation;
+		"listNameFormat"?: string;
+		"customListNameFormatValue"?: string;
+		"selfUri"?: string;
+	}
+	
+	export interface ImportTemplateEntityListing { 
+		"entities"?: Array<Models.ImportTemplate>;
+		"pageSize"?: number;
+		"pageNumber"?: number;
+		"total"?: number;
+		"firstUri"?: string;
+		"nextUri"?: string;
+		"previousUri"?: string;
+		"lastUri"?: string;
+		"selfUri"?: string;
+		"pageCount"?: number;
+	}
+	
 	export interface InboundDomain { 
 		"id"?: string;
 		"name"?: string;
@@ -22109,8 +22343,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -22166,8 +22400,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -22372,8 +22606,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -22449,8 +22683,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -22501,8 +22735,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -22554,8 +22788,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -22584,8 +22818,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -24619,11 +24853,17 @@ declare namespace Models {
 		"selfUri"?: string;
 	}
 	
-	export interface LabelUtilization { 
+	export interface LabelUtilizationRequest { 
 		"maximumCapacity"?: number;
 		"interruptingLabelIds"?: Array<string>;
 	}
 	
+	export interface LabelUtilizationResponse { 
+		"maximumCapacity"?: number;
+		"interruptingLabelIds"?: Array<string>;
+		"labelName"?: string;
+	}
+	
 	export interface Language { 
 		"id"?: string;
 		"name": string;
@@ -24641,8 +24881,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -24738,6 +24978,7 @@ declare namespace Models {
 		"module"?: Models.LearningModule;
 		"user"?: Models.UserReference;
 		"assessmentForm"?: Models.AssessmentForm;
+		"lengthInMinutes"?: number;
 	}
 	
 	export interface LearningAssignmentAggregateParam { 
@@ -24802,12 +25043,19 @@ declare namespace Models {
 		"moduleId": string;
 		"userId": string;
 		"recommendedCompletionDate"?: string;
+		"lengthInMinutes"?: number;
 	}
 	
 	export interface LearningAssignmentEntity { 
 		"assignmentId"?: string;
 	}
 	
+	export interface LearningAssignmentExternalUpdate { 
+		"state"?: string;
+		"percentageScore"?: number;
+		"isPassed"?: boolean;
+	}
+	
 	export interface LearningAssignmentItem { 
 		"moduleId": string;
 		"userId": string;
@@ -24912,8 +25160,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -24930,8 +25178,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -24951,6 +25199,7 @@ declare namespace Models {
 	export interface LearningModule { 
 		"id"?: string;
 		"name": string;
+		"excludedFromCatalog"?: boolean;
 		"createdBy"?: Models.UserReference;
 		"dateCreated"?: string;
 		"modifiedBy"?: Models.UserReference;
@@ -24970,6 +25219,7 @@ declare namespace Models {
 		"summaryData"?: Models.LearningModuleSummary;
 		"reassignSummaryData"?: Models.LearningModuleReassignSummary;
 		"coverArt"?: Models.LearningModuleCoverArtResponse;
+		"lengthInMinutes"?: number;
 		"archivalMode"?: string;
 	}
 	
@@ -25042,6 +25292,9 @@ declare namespace Models {
 		"type"?: string;
 		"assessmentForm"?: Models.AssessmentForm;
 		"coverArt"?: Models.LearningModuleCoverArtRequest;
+		"lengthInMinutes"?: number;
+		"excludedFromCatalog"?: boolean;
+		"externalId"?: string;
 	}
 	
 	export interface LearningModuleRule { 
@@ -25073,8 +25326,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -25169,8 +25422,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -25182,8 +25435,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -25219,8 +25472,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -25345,8 +25598,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -25358,8 +25611,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -25395,8 +25648,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -25608,8 +25861,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -25670,6 +25923,21 @@ declare namespace Models {
 		"action"?: string;
 	}
 	
+	export interface LogCaptureDownloadExecutionResponse { 
+		"id": string;
+		"state": string;
+		"dateStart": string;
+		"fileUrl": string;
+		"selfUri"?: string;
+		"user": Models.AddressableEntityRef;
+	}
+	
+	export interface LogCaptureQueryRequest { 
+		"interval": string;
+		"userId": string;
+		"sortOrder"?: string;
+	}
+	
 	export interface LogCaptureUserConfiguration { 
 		"id"?: string;
 		"dateExpired": string;
@@ -25684,8 +25952,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -25828,6 +26096,7 @@ declare namespace Models {
 		"user"?: Models.NamedEntity;
 		"ice"?: Models.MediaIceStatistics;
 		"rtp"?: Models.MediaRtpStatistics;
+		"reconnectAttemptCount"?: number;
 	}
 	
 	export interface MediaIceSelectedCandidate { 
@@ -26053,8 +26322,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -26190,6 +26459,7 @@ declare namespace Models {
 		"wrapupCodes"?: Array<Models.WrapupCode>;
 		"languages"?: Array<Models.Language>;
 		"timeAllowed"?: Models.TimeAllowed;
+		"teams"?: Array<Models.Team>;
 		"customerParticipation"?: string;
 	}
 	
@@ -26250,8 +26520,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -26263,8 +26533,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -26288,8 +26558,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -26301,8 +26571,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -26330,8 +26600,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -26417,8 +26687,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -26860,8 +27130,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -26891,8 +27161,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -26915,8 +27185,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -26985,8 +27255,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -27052,8 +27322,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -27190,8 +27460,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -27246,8 +27516,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -27450,8 +27720,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -27728,8 +27998,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -27749,8 +28019,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -27779,8 +28049,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -27860,8 +28130,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -28007,8 +28277,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -28020,8 +28290,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -28136,8 +28406,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -28640,8 +28910,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -28713,8 +28983,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -28791,8 +29061,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -28816,8 +29086,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -28825,6 +29095,7 @@ declare namespace Models {
 		"display"?: string;
 		"extension"?: number;
 		"acceptsSMS"?: boolean;
+		"normalizationCountryCode"?: string;
 		"userInput"?: string;
 		"e164"?: string;
 		"countryCode"?: string;
@@ -28888,8 +29159,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -28974,6 +29245,7 @@ declare namespace Models {
 		"duration"?: Models.DurationCondition;
 		"wrapupCodes"?: Array<Models.WrapupCode>;
 		"timeAllowed"?: Models.TimeAllowed;
+		"teams"?: Array<Models.Team>;
 		"customerParticipation"?: string;
 	}
 	
@@ -29000,8 +29272,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -29367,8 +29639,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -29380,8 +29652,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -29657,6 +29929,7 @@ declare namespace Models {
 		"onHoldPrompt"?: Models.DomainEntityRef;
 		"autoAnswerOnly"?: boolean;
 		"enableTranscription"?: boolean;
+		"enableAudioMonitoring"?: boolean;
 		"enableManualAssignment"?: boolean;
 		"agentOwnedRouting"?: Models.AgentOwnedRouting;
 		"directRouting"?: Models.DirectRouting;
@@ -32034,8 +32307,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -32076,8 +32349,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -32154,6 +32427,7 @@ declare namespace Models {
 		"onHoldPrompt"?: Models.DomainEntityRef;
 		"autoAnswerOnly"?: boolean;
 		"enableTranscription"?: boolean;
+		"enableAudioMonitoring"?: boolean;
 		"enableManualAssignment"?: boolean;
 		"agentOwnedRouting"?: Models.AgentOwnedRouting;
 		"directRouting"?: Models.DirectRouting;
@@ -32250,8 +32524,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -32414,8 +32688,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -32573,8 +32847,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -32624,8 +32898,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -32651,8 +32925,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -32684,8 +32958,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -32717,8 +32991,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -32789,8 +33063,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -33095,8 +33369,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -33108,8 +33382,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -33149,8 +33423,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -33436,8 +33710,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -33516,8 +33790,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -33529,8 +33803,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -33600,8 +33874,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -33613,8 +33887,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -34002,8 +34276,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -34058,8 +34332,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -34175,8 +34449,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -34281,8 +34555,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -34470,6 +34744,13 @@ declare namespace Models {
 		"assignedDate"?: string;
 	}
 	
+	export interface SessionsResponse { 
+		"entities"?: Array<Models.BotFlowSession>;
+		"nextUri"?: string;
+		"selfUri"?: string;
+		"previousUri"?: string;
+	}
+	
 	export interface SetContentTemplateActionSettings { 
 		"smsContentTemplateId": string;
 		"emailContentTemplateId": string;
@@ -34547,8 +34828,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -34797,8 +35078,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -34810,8 +35091,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -34922,8 +35203,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -34997,8 +35278,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -35107,6 +35388,13 @@ declare namespace Models {
 		"agentEmpathyEnabled"?: boolean;
 	}
 	
+	export interface SplittingInformation { 
+		"criteria"?: string;
+		"criteriaValue"?: string;
+		"createRemainderContactList"?: boolean;
+		"useWaterfallRule"?: boolean;
+	}
+	
 	export interface StarrableDivision { 
 		"id"?: string;
 		"name"?: string;
@@ -35236,8 +35524,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -35309,8 +35597,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -35460,8 +35748,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -35492,6 +35780,7 @@ declare namespace Models {
 		"answers"?: Models.SurveyScoringSet;
 		"completedDate"?: string;
 		"surveyErrorDetails"?: Models.SurveyErrorDetails;
+		"agentTeam"?: Models.Team;
 		"selfUri"?: string;
 	}
 	
@@ -35621,8 +35910,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -35652,6 +35941,7 @@ declare namespace Models {
 		"totalScore"?: number;
 		"maxTotalScore"?: number;
 		"markedNA"?: boolean;
+		"systemMarkedNA"?: boolean;
 		"questionScores"?: Array<Models.SurveyQuestionScore>;
 	}
 	
@@ -35660,6 +35950,7 @@ declare namespace Models {
 		"answerId"?: string;
 		"score"?: number;
 		"markedNA"?: boolean;
+		"systemMarkedNA"?: boolean;
 		"assistedAnswerId"?: string;
 		"npsScore"?: number;
 		"npsTextAnswer"?: string;
@@ -35726,8 +36017,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -35739,8 +36030,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -35766,8 +36057,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -36424,8 +36715,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -36912,8 +37203,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -36930,8 +37221,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -36999,8 +37290,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -37082,8 +37373,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -37113,8 +37404,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -37196,8 +37487,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -37274,8 +37565,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -37298,8 +37589,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -37326,8 +37617,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -37370,8 +37661,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -37423,8 +37714,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -37929,8 +38220,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -38095,8 +38386,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -38163,9 +38454,23 @@ declare namespace Models {
 		"granularity"?: string;
 		"comparativePeriod"?: Models.WorkdayPeriod;
 		"primaryPeriod"?: Models.WorkdayPeriod;
-		"entities"?: Array<Models.InsightsTrendMetricItem>;
-		"total"?: Models.InsightsTrendTotalItem;
 		"user"?: Models.UserReference;
+		"entities"?: Array<Models.UserInsightsTrendMetricItem>;
+		"total"?: Models.UserInsightsTrendTotalItem;
+	}
+	
+	export interface UserInsightsTrendMetricItem { 
+		"metric"?: Models.AddressableEntityRef;
+		"trends"?: Models.UserInsightsTrends;
+	}
+	
+	export interface UserInsightsTrendTotalItem { 
+		"trends"?: Models.UserInsightsTrends;
+	}
+	
+	export interface UserInsightsTrends { 
+		"comparativePeriod"?: Array<Models.UserTrendData>;
+		"primaryPeriod"?: Array<Models.UserTrendData>;
 	}
 	
 	export interface UserLanguageEntityListing { 
@@ -38176,8 +38481,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -38342,8 +38647,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -38385,6 +38690,7 @@ declare namespace Models {
 		"whisperPrompt"?: Models.DomainEntityRef;
 		"onHoldPrompt"?: Models.DomainEntityRef;
 		"enableTranscription"?: boolean;
+		"enableAudioMonitoring"?: boolean;
 		"enableManualAssignment"?: boolean;
 		"agentOwnedRouting"?: Models.AgentOwnedRouting;
 		"directRouting"?: Models.DirectRouting;
@@ -38407,8 +38713,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -38436,8 +38742,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -38626,8 +38932,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -38744,6 +39050,15 @@ declare namespace Models {
 		"destinationUserId": string;
 	}
 	
+	export interface UserTrendData { 
+		"dateStartWorkday"?: string;
+		"dateEndWorkday"?: string;
+		"percentOfGoal"?: number;
+		"averageValue"?: number;
+		"rankTotalPoints"?: number;
+		"rankPercentagePoints"?: number;
+	}
+	
 	export interface UsersSearchResponse { 
 		"total": number;
 		"pageCount": number;
@@ -38756,16 +39071,20 @@ declare namespace Models {
 		"results": Array<Models.User>;
 	}
 	
-	export interface Utilization { 
-		"utilization"?: { [key: string]: Models.MediaUtilization; };
-	}
-	
 	export interface UtilizationLabel { 
 		"id"?: string;
 		"name"?: string;
 		"selfUri"?: string;
 	}
 	
+	export interface UtilizationRequest { 
+		"utilization"?: { [key: string]: Models.MediaUtilization; };
+	}
+	
+	export interface UtilizationResponse { 
+		"utilization"?: { [key: string]: Models.MediaUtilization; };
+	}
+	
 	export interface UtilizationTag { 
 		"id"?: string;
 		"name"?: string;
@@ -38780,8 +39099,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -39665,8 +39984,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -39875,8 +40194,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -41397,8 +41716,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -41858,7 +42177,7 @@ declare namespace Models {
 		"externalContact"?: Models.ExternalContactReference;
 		"externalTag"?: string;
 		"modifiedBy"?: Models.UserReference;
-		"queue"?: Models.QueueReference;
+		"queue"?: Models.WorkitemQueueReference;
 		"assignmentState"?: string;
 		"dateAssignmentStateChanged"?: string;
 		"alertTimeoutSeconds"?: number;
@@ -41967,6 +42286,12 @@ declare namespace Models {
 		"ascending"?: boolean;
 	}
 	
+	export interface WorkitemQueueReference { 
+		"id"?: string;
+		"name"?: string;
+		"selfUri"?: string;
+	}
+	
 	export interface WorkitemReference { 
 		"id"?: string;
 		"name"?: string;
@@ -42081,7 +42406,7 @@ declare namespace Models {
 		"externalContact"?: Models.ExternalContactReference;
 		"externalTag"?: string;
 		"modifiedBy"?: Models.UserReference;
-		"queue"?: Models.QueueReference;
+		"queue"?: Models.WorkitemQueueReference;
 		"assignmentState"?: string;
 		"dateAssignmentStateChanged"?: string;
 		"alertTimeoutSeconds"?: number;
@@ -42365,8 +42690,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -42390,8 +42715,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}
 	
@@ -42417,7 +42742,7 @@ declare namespace Models {
 		"defaultLanguage"?: Models.LanguageReference;
 		"defaultTtlSeconds"?: number;
 		"modifiedBy"?: Models.UserReference;
-		"defaultQueue"?: Models.QueueReference;
+		"defaultQueue"?: Models.WorkitemQueueReference;
 		"defaultSkills"?: Array<Models.RoutingSkillReference>;
 		"assignmentEnabled"?: boolean;
 		"schema"?: Models.WorkitemSchema;
@@ -42536,7 +42861,7 @@ declare namespace Models {
 		"defaultLanguage"?: Models.LanguageReference;
 		"defaultTtlSeconds"?: number;
 		"modifiedBy"?: Models.UserReference;
-		"defaultQueue"?: Models.QueueReference;
+		"defaultQueue"?: Models.WorkitemQueueReference;
 		"defaultSkills"?: Array<Models.RoutingSkillReference>;
 		"assignmentEnabled"?: boolean;
 		"schema"?: Models.WorkitemSchema;
@@ -42600,8 +42925,8 @@ declare namespace Models {
 		"firstUri"?: string;
 		"nextUri"?: string;
 		"previousUri"?: string;
-		"selfUri"?: string;
 		"lastUri"?: string;
+		"selfUri"?: string;
 		"pageCount"?: number;
 	}