purecloud-platform-client-v2 169.1.0 → 171.0.0

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Files changed (80) hide show
  1. package/README.md +6 -4
  2. package/dist/node/purecloud-platform-client-v2.js +856 -365
  3. package/dist/web-amd/purecloud-platform-client-v2.js +856 -365
  4. package/dist/web-amd/purecloud-platform-client-v2.min.js +1 -1
  5. package/dist/web-cjs/bundle.js +856 -365
  6. package/dist/web-cjs/purecloud-platform-client-v2.js +856 -365
  7. package/dist/web-cjs/purecloud-platform-client-v2.min.js +1 -1
  8. package/index.d.ts +413 -66
  9. package/package.json +1 -1
  10. package/src/purecloud-platform-client-v2/ApiClient.js +1 -1
  11. package/src/purecloud-platform-client-v2/api/AlertingApi.js +1 -1
  12. package/src/purecloud-platform-client-v2/api/AnalyticsApi.js +44 -44
  13. package/src/purecloud-platform-client-v2/api/ArchitectApi.js +6 -6
  14. package/src/purecloud-platform-client-v2/api/AuditApi.js +1 -1
  15. package/src/purecloud-platform-client-v2/api/AuthorizationApi.js +3 -3
  16. package/src/purecloud-platform-client-v2/api/BillingApi.js +1 -1
  17. package/src/purecloud-platform-client-v2/api/CarrierServicesApi.js +1 -1
  18. package/src/purecloud-platform-client-v2/api/ChatApi.js +4 -4
  19. package/src/purecloud-platform-client-v2/api/CoachingApi.js +1 -1
  20. package/src/purecloud-platform-client-v2/api/ContentManagementApi.js +6 -4
  21. package/src/purecloud-platform-client-v2/api/ConversationsApi.js +362 -7
  22. package/src/purecloud-platform-client-v2/api/DataExtensionsApi.js +1 -1
  23. package/src/purecloud-platform-client-v2/api/DownloadsApi.js +1 -1
  24. package/src/purecloud-platform-client-v2/api/EventsApi.js +1 -1
  25. package/src/purecloud-platform-client-v2/api/ExternalContactsApi.js +1 -1
  26. package/src/purecloud-platform-client-v2/api/FaxApi.js +1 -1
  27. package/src/purecloud-platform-client-v2/api/FlowsApi.js +5 -5
  28. package/src/purecloud-platform-client-v2/api/GamificationApi.js +1 -1
  29. package/src/purecloud-platform-client-v2/api/GeneralDataProtectionRegulationApi.js +1 -1
  30. package/src/purecloud-platform-client-v2/api/GeolocationApi.js +1 -1
  31. package/src/purecloud-platform-client-v2/api/GreetingsApi.js +1 -1
  32. package/src/purecloud-platform-client-v2/api/GroupsApi.js +9 -9
  33. package/src/purecloud-platform-client-v2/api/IdentityProviderApi.js +1 -1
  34. package/src/purecloud-platform-client-v2/api/InfrastructureAsCodeApi.js +1 -1
  35. package/src/purecloud-platform-client-v2/api/IntegrationsApi.js +41 -11
  36. package/src/purecloud-platform-client-v2/api/JourneyApi.js +9 -45
  37. package/src/purecloud-platform-client-v2/api/KnowledgeApi.js +30 -29
  38. package/src/purecloud-platform-client-v2/api/LanguageUnderstandingApi.js +1 -1
  39. package/src/purecloud-platform-client-v2/api/LanguagesApi.js +5 -5
  40. package/src/purecloud-platform-client-v2/api/LearningApi.js +1 -1
  41. package/src/purecloud-platform-client-v2/api/LicenseApi.js +1 -1
  42. package/src/purecloud-platform-client-v2/api/LocationsApi.js +1 -1
  43. package/src/purecloud-platform-client-v2/api/MessagingApi.js +6 -6
  44. package/src/purecloud-platform-client-v2/api/MobileDevicesApi.js +1 -1
  45. package/src/purecloud-platform-client-v2/api/NotificationsApi.js +1 -1
  46. package/src/purecloud-platform-client-v2/api/OAuthApi.js +1 -1
  47. package/src/purecloud-platform-client-v2/api/ObjectsApi.js +1 -1
  48. package/src/purecloud-platform-client-v2/api/OrganizationApi.js +8 -8
  49. package/src/purecloud-platform-client-v2/api/OrganizationAuthorizationApi.js +3 -3
  50. package/src/purecloud-platform-client-v2/api/OutboundApi.js +2 -2
  51. package/src/purecloud-platform-client-v2/api/PresenceApi.js +69 -16
  52. package/src/purecloud-platform-client-v2/api/ProcessAutomationApi.js +1 -1
  53. package/src/purecloud-platform-client-v2/api/QualityApi.js +16 -16
  54. package/src/purecloud-platform-client-v2/api/RecordingApi.js +1 -1
  55. package/src/purecloud-platform-client-v2/api/ResponseManagementApi.js +1 -1
  56. package/src/purecloud-platform-client-v2/api/RoutingApi.js +13 -13
  57. package/src/purecloud-platform-client-v2/api/SCIMApi.js +1 -1
  58. package/src/purecloud-platform-client-v2/api/ScriptsApi.js +26 -1
  59. package/src/purecloud-platform-client-v2/api/SearchApi.js +5 -5
  60. package/src/purecloud-platform-client-v2/api/SpeechTextAnalyticsApi.js +1 -1
  61. package/src/purecloud-platform-client-v2/api/StationsApi.js +1 -1
  62. package/src/purecloud-platform-client-v2/api/SuggestApi.js +1 -1
  63. package/src/purecloud-platform-client-v2/api/TaskManagementApi.js +50 -46
  64. package/src/purecloud-platform-client-v2/api/TeamsApi.js +2 -2
  65. package/src/purecloud-platform-client-v2/api/TelephonyApi.js +1 -1
  66. package/src/purecloud-platform-client-v2/api/TelephonyProvidersEdgeApi.js +61 -4
  67. package/src/purecloud-platform-client-v2/api/TextbotsApi.js +1 -1
  68. package/src/purecloud-platform-client-v2/api/TokensApi.js +3 -3
  69. package/src/purecloud-platform-client-v2/api/UploadsApi.js +1 -1
  70. package/src/purecloud-platform-client-v2/api/UsageApi.js +1 -1
  71. package/src/purecloud-platform-client-v2/api/UserRecordingsApi.js +1 -1
  72. package/src/purecloud-platform-client-v2/api/UsersApi.js +13 -13
  73. package/src/purecloud-platform-client-v2/api/UtilitiesApi.js +1 -1
  74. package/src/purecloud-platform-client-v2/api/VoicemailApi.js +1 -1
  75. package/src/purecloud-platform-client-v2/api/WebChatApi.js +6 -6
  76. package/src/purecloud-platform-client-v2/api/WebDeploymentsApi.js +1 -1
  77. package/src/purecloud-platform-client-v2/api/WebMessagingApi.js +1 -1
  78. package/src/purecloud-platform-client-v2/api/WidgetsApi.js +1 -1
  79. package/src/purecloud-platform-client-v2/api/WorkforceManagementApi.js +6 -6
  80. package/src/purecloud-platform-client-v2/index.js +1 -1
package/index.d.ts CHANGED
@@ -1131,6 +1131,7 @@ declare class ConversationsApi {
1131
1131
  deleteConversationsCallParticipantConsult(conversationId: string, participantId: string): Promise<void>;
1132
1132
  deleteConversationsEmailMessagesDraftAttachment(conversationId: string, attachmentId: string): Promise<void>;
1133
1133
  deleteConversationsMessagingIntegrationsFacebookIntegrationId(integrationId: string): Promise<void>;
1134
+ deleteConversationsMessagingIntegrationsInstagramIntegrationId(integrationId: string): Promise<void>;
1134
1135
  deleteConversationsMessagingIntegrationsLineIntegrationId(integrationId: string): Promise<void>;
1135
1136
  deleteConversationsMessagingIntegrationsOpenIntegrationId(integrationId: string): Promise<void>;
1136
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  deleteConversationsMessagingIntegrationsTwitterIntegrationId(integrationId: string): Promise<void>;
@@ -1176,7 +1177,7 @@ declare class ConversationsApi {
1176
1177
  getConversationsCobrowsesessions(): Promise<Models.CobrowseConversationEntityListing>;
1177
1178
  getConversationsEmail(conversationId: string): Promise<Models.EmailConversation>;
1178
1179
  getConversationsEmailMessage(conversationId: string, messageId: string): Promise<Models.EmailMessage>;
1179
- getConversationsEmailMessages(conversationId: string): Promise<Models.EmailMessageListing>;
1180
+ getConversationsEmailMessages(conversationId: string): Promise<Models.EmailMessagePreviewListing>;
1180
1181
  getConversationsEmailMessagesDraft(conversationId: string): Promise<Models.EmailMessage>;
1181
1182
  getConversationsEmailParticipantCommunicationWrapup(conversationId: string, participantId: string, communicationId: string, opts?: ConversationsApi.getConversationsEmailParticipantCommunicationWrapupOptions): Promise<Models.AssignedWrapupCode>;
1182
1183
  getConversationsEmailParticipantWrapup(conversationId: string, participantId: string, opts?: ConversationsApi.getConversationsEmailParticipantWrapupOptions): Promise<Models.AssignedWrapupCode>;
@@ -1197,6 +1198,8 @@ declare class ConversationsApi {
1197
1198
  getConversationsMessagingIntegrations(opts?: ConversationsApi.getConversationsMessagingIntegrationsOptions): Promise<Models.MessagingIntegrationEntityListing>;
1198
1199
  getConversationsMessagingIntegrationsFacebook(opts?: ConversationsApi.getConversationsMessagingIntegrationsFacebookOptions): Promise<Models.FacebookIntegrationEntityListing>;
1199
1200
  getConversationsMessagingIntegrationsFacebookIntegrationId(integrationId: string, opts?: ConversationsApi.getConversationsMessagingIntegrationsFacebookIntegrationIdOptions): Promise<Models.FacebookIntegration>;
1201
+ getConversationsMessagingIntegrationsInstagram(opts?: ConversationsApi.getConversationsMessagingIntegrationsInstagramOptions): Promise<Models.InstagramIntegrationEntityListing>;
1202
+ getConversationsMessagingIntegrationsInstagramIntegrationId(integrationId: string, opts?: ConversationsApi.getConversationsMessagingIntegrationsInstagramIntegrationIdOptions): Promise<Models.InstagramIntegration>;
1200
1203
  getConversationsMessagingIntegrationsLine(opts?: ConversationsApi.getConversationsMessagingIntegrationsLineOptions): Promise<Models.LineIntegrationEntityListing>;
1201
1204
  getConversationsMessagingIntegrationsLineIntegrationId(integrationId: string, opts?: ConversationsApi.getConversationsMessagingIntegrationsLineIntegrationIdOptions): Promise<Models.LineIntegration>;
1202
1205
  getConversationsMessagingIntegrationsOpen(opts?: ConversationsApi.getConversationsMessagingIntegrationsOpenOptions): Promise<Models.OpenIntegrationEntityListing>;
@@ -1247,6 +1250,7 @@ declare class ConversationsApi {
1247
1250
  patchConversationsMessageParticipantAttributes(conversationId: string, participantId: string, opts?: ConversationsApi.patchConversationsMessageParticipantAttributesOptions): Promise<void>;
1248
1251
  patchConversationsMessageParticipantCommunication(conversationId: string, participantId: string, communicationId: string, body: Models.MediaParticipantRequest): Promise<object>;
1249
1252
  patchConversationsMessagingIntegrationsFacebookIntegrationId(integrationId: string, body: Models.FacebookIntegrationUpdateRequest): Promise<Models.FacebookIntegration>;
1253
+ patchConversationsMessagingIntegrationsInstagramIntegrationId(integrationId: string, body: Models.InstagramIntegrationUpdateRequest): Promise<Models.InstagramIntegration>;
1250
1254
  patchConversationsMessagingIntegrationsOpenIntegrationId(integrationId: string, body: Models.OpenIntegrationUpdateRequest): Promise<Models.OpenIntegration>;
1251
1255
  patchConversationsMessagingIntegrationsTwitterIntegrationId(integrationId: string, body: Models.TwitterIntegrationRequest): Promise<Models.TwitterIntegration>;
1252
1256
  patchConversationsMessagingIntegrationsWhatsappIntegrationId(integrationId: string, body: Models.WhatsAppIntegrationUpdateRequest): Promise<Models.WhatsAppIntegration>;
@@ -1264,11 +1268,17 @@ declare class ConversationsApi {
1264
1268
  postConversationParticipantCallbacks(conversationId: string, participantId: string, opts?: ConversationsApi.postConversationParticipantCallbacksOptions): Promise<void>;
1265
1269
  postConversationParticipantDigits(conversationId: string, participantId: string, opts?: ConversationsApi.postConversationParticipantDigitsOptions): Promise<void>;
1266
1270
  postConversationParticipantReplace(conversationId: string, participantId: string, body: Models.TransferRequest): Promise<void>;
1271
+ postConversationParticipantReplaceAgent(conversationId: string, participantId: string, body: Models.TransferToAgentRequest): Promise<void>;
1272
+ postConversationParticipantReplaceExternal(conversationId: string, participantId: string, body: Models.TransferToExternalRequest): Promise<void>;
1273
+ postConversationParticipantReplaceQueue(conversationId: string, participantId: string, body: Models.TransferToQueueRequest): Promise<void>;
1267
1274
  postConversationParticipantSecureivrsessions(conversationId: string, participantId: string, opts?: ConversationsApi.postConversationParticipantSecureivrsessionsOptions): Promise<Models.SecureSession>;
1268
1275
  postConversationsCall(conversationId: string, body: Models.CallCommand): Promise<Models.Conversation>;
1269
1276
  postConversationsCallParticipantCoach(conversationId: string, participantId: string): Promise<void>;
1270
1277
  postConversationsCallParticipantCommunicationWrapup(conversationId: string, participantId: string, communicationId: string, opts?: ConversationsApi.postConversationsCallParticipantCommunicationWrapupOptions): Promise<void>;
1271
1278
  postConversationsCallParticipantConsult(conversationId: string, participantId: string, body: Models.ConsultTransfer): Promise<Models.ConsultTransferResponse>;
1279
+ postConversationsCallParticipantConsultAgent(conversationId: string, participantId: string, body: Models.ConsultTransferToAgent): Promise<Models.ConsultTransferResponse>;
1280
+ postConversationsCallParticipantConsultExternal(conversationId: string, participantId: string, body: Models.ConsultTransferToExternal): Promise<Models.ConsultTransferResponse>;
1281
+ postConversationsCallParticipantConsultQueue(conversationId: string, participantId: string, body: Models.ConsultTransferToQueue): Promise<Models.ConsultTransferResponse>;
1272
1282
  postConversationsCallParticipantMonitor(conversationId: string, participantId: string): Promise<void>;
1273
1283
  postConversationsCallParticipantReplace(conversationId: string, participantId: string, body: Models.TransferRequest): Promise<void>;
1274
1284
  postConversationsCallParticipants(conversationId: string, body: Models.Conversation): Promise<Models.Conversation>;
@@ -1306,6 +1316,7 @@ declare class ConversationsApi {
1306
1316
  postConversationsMessagesAgentless(body: Models.SendAgentlessOutboundMessageRequest): Promise<Models.SendAgentlessOutboundMessageResponse>;
1307
1317
  postConversationsMessagesInboundOpen(body: Models.OpenNormalizedMessage): Promise<Models.OpenNormalizedMessage>;
1308
1318
  postConversationsMessagingIntegrationsFacebook(body: Models.FacebookIntegrationRequest): Promise<Models.FacebookIntegration>;
1319
+ postConversationsMessagingIntegrationsInstagram(body: Models.InstagramIntegrationRequest): Promise<Models.InstagramIntegration>;
1309
1320
  postConversationsMessagingIntegrationsLine(body: Models.LineIntegrationRequest): Promise<Models.LineIntegration>;
1310
1321
  postConversationsMessagingIntegrationsOpen(body: Models.OpenIntegrationRequest): Promise<Models.OpenIntegration>;
1311
1322
  postConversationsMessagingIntegrationsTwitter(body: Models.TwitterIntegrationRequest): Promise<Models.TwitterIntegration>;
@@ -1423,6 +1434,16 @@ declare namespace ConversationsApi {
1423
1434
  export interface getConversationsMessagingIntegrationsFacebookIntegrationIdOptions {
1424
1435
  "expand"?: string;
1425
1436
  }
1437
+ export interface getConversationsMessagingIntegrationsInstagramOptions {
1438
+ "pageSize"?: number;
1439
+ "pageNumber"?: number;
1440
+ "expand"?: string;
1441
+ "supportedContentId"?: string;
1442
+ "messagingSettingId"?: string;
1443
+ }
1444
+ export interface getConversationsMessagingIntegrationsInstagramIntegrationIdOptions {
1445
+ "expand"?: string;
1446
+ }
1426
1447
  export interface getConversationsMessagingIntegrationsLineOptions {
1427
1448
  "pageSize"?: number;
1428
1449
  "pageNumber"?: number;
@@ -2195,7 +2216,8 @@ declare class IntegrationsApi {
2195
2216
  putIntegrationsBotconnectorIntegrationIdBots(integrationId: string, botList: Models.BotList): Promise<void>;
2196
2217
  putIntegrationsCredential(credentialId: string, opts?: IntegrationsApi.putIntegrationsCredentialOptions): Promise<Models.CredentialInfo>;
2197
2218
  putIntegrationsSpeechNuanceNuanceIntegrationIdBotsLaunchSettings(nuanceIntegrationId: string, settings: Models.NuanceBotLaunchSettings): Promise<void>;
2198
- putIntegrationsSpeechTtsSettings(body: Models.TtsSettings): Promise<Models.TtsSettings>;
2219
+ putIntegrationsSpeechTtsSettings(body: Models.TtsSettings): Promise<Models.TtsSettings>;
2220
+ putIntegrationsUnifiedcommunicationThirdpartypresences(ucIntegrationId: string, body: Array<Models.UCThirdPartyPresence>): Promise<string>;
2199
2221
  }
2200
2222
 
2201
2223
  declare namespace IntegrationsApi {
@@ -2393,7 +2415,6 @@ declare class JourneyApi {
2393
2415
  getJourneyActiontargets(opts?: JourneyApi.getJourneyActiontargetsOptions): Promise<Models.ActionTargetListing>;
2394
2416
  getJourneyActiontemplate(actionTemplateId: string): Promise<Models.ActionTemplate>;
2395
2417
  getJourneyActiontemplates(opts?: JourneyApi.getJourneyActiontemplatesOptions): Promise<Models.ActionTemplateListing>;
2396
- getJourneyCustomerCustomerIdSessions(customerIdType: string, customerId: string, opts?: JourneyApi.getJourneyCustomerCustomerIdSessionsOptions): Promise<Models.SessionListing>;
2397
2418
  getJourneyOutcome(outcomeId: string): Promise<Models.Outcome>;
2398
2419
  getJourneyOutcomes(opts?: JourneyApi.getJourneyOutcomesOptions): Promise<Models.OutcomeListing>;
2399
2420
  getJourneyOutcomesAttributionsJob(jobId: string): Promise<Models.OutcomeAttributionJobStateResponse>;
@@ -2452,10 +2473,6 @@ declare namespace JourneyApi {
2452
2473
  "queryFields"?: Array<string>;
2453
2474
  "queryValue"?: string;
2454
2475
  }
2455
- export interface getJourneyCustomerCustomerIdSessionsOptions {
2456
- "pageSize"?: string;
2457
- "after"?: string;
2458
- }
2459
2476
  export interface getJourneyOutcomesOptions {
2460
2477
  "pageNumber"?: number;
2461
2478
  "pageSize"?: number;
@@ -2561,7 +2578,7 @@ declare class KnowledgeApi {
2561
2578
  getKnowledgeKnowledgebases(opts?: KnowledgeApi.getKnowledgeKnowledgebasesOptions): Promise<Models.KnowledgeBaseListing>;
2562
2579
  patchKnowledgeGuestSessionDocumentsSearchSearchId(sessionId: string, searchId: string, body: Models.SearchUpdateRequest): Promise<void>;
2563
2580
  patchKnowledgeKnowledgebase(knowledgeBaseId: string, body: Models.KnowledgeBase): Promise<Models.KnowledgeBase>;
2564
- patchKnowledgeKnowledgebaseCategory(knowledgeBaseId: string, categoryId: string, body: Models.CategoryRequest): Promise<Models.CategoryResponse>;
2581
+ patchKnowledgeKnowledgebaseCategory(knowledgeBaseId: string, categoryId: string, body: Models.CategoryUpdateRequest): Promise<Models.CategoryResponse>;
2565
2582
  patchKnowledgeKnowledgebaseDocument(knowledgeBaseId: string, documentId: string, body: Models.KnowledgeDocumentReq): Promise<Models.KnowledgeDocumentResponse>;
2566
2583
  patchKnowledgeKnowledgebaseDocumentVariation(documentVariationId: string, documentId: string, knowledgeBaseId: string, body: Models.DocumentVariation): Promise<Models.DocumentVariation>;
2567
2584
  patchKnowledgeKnowledgebaseDocumentsSearchSearchId(knowledgeBaseId: string, searchId: string, opts?: KnowledgeApi.patchKnowledgeKnowledgebaseDocumentsSearchSearchIdOptions): Promise<void>;
@@ -2576,7 +2593,7 @@ declare class KnowledgeApi {
2576
2593
  postKnowledgeGuestSessionDocumentsSearch(sessionId: string, opts?: KnowledgeApi.postKnowledgeGuestSessionDocumentsSearchOptions): Promise<Models.KnowledgeDocumentGuestSearch>;
2577
2594
  postKnowledgeGuestSessionDocumentsSearchSuggestions(sessionId: string, opts?: KnowledgeApi.postKnowledgeGuestSessionDocumentsSearchSuggestionsOptions): Promise<Models.KnowledgeGuestDocumentSuggestion>;
2578
2595
  postKnowledgeGuestSessions(body: Models.KnowledgeGuestSession): Promise<Models.KnowledgeGuestSession>;
2579
- postKnowledgeKnowledgebaseCategories(knowledgeBaseId: string, body: Models.CategoryRequest): Promise<Models.CategoryResponse>;
2596
+ postKnowledgeKnowledgebaseCategories(knowledgeBaseId: string, body: Models.CategoryCreateRequest): Promise<Models.CategoryResponse>;
2580
2597
  postKnowledgeKnowledgebaseDocumentVariations(knowledgeBaseId: string, documentId: string, body: Models.DocumentVariation): Promise<Models.DocumentVariation>;
2581
2598
  postKnowledgeKnowledgebaseDocumentVersions(knowledgeBaseId: string, documentId: string, body: Models.KnowledgeDocumentVersion): Promise<Models.KnowledgeDocumentVersion>;
2582
2599
  postKnowledgeKnowledgebaseDocuments(knowledgeBaseId: string, body: Models.KnowledgeDocumentReq): Promise<Models.KnowledgeDocumentResponse>;
@@ -2663,6 +2680,7 @@ declare namespace KnowledgeApi {
2663
2680
  "includeDrafts"?: boolean;
2664
2681
  "labelIds"?: Array<string>;
2665
2682
  "expand"?: Array<string>;
2683
+ "externalIds"?: Array<string>;
2666
2684
  }
2667
2685
  export interface getKnowledgeKnowledgebaseLabelsOptions {
2668
2686
  "before"?: string;
@@ -3665,6 +3683,8 @@ declare class PresenceApi {
3665
3683
  getSystempresences(): Promise<Array<Models.SystemPresence>>;
3666
3684
  getUserPresence(userId: string, sourceId: string): Promise<Models.UserPresence>;
3667
3685
  getUserPresencesPurecloud(userId: string): Promise<Models.UserPresence>;
3686
+ getUsersPresenceBulk(sourceId: string, opts?: PresenceApi.getUsersPresenceBulkOptions): Promise<Array<Models.UcUserPresence>>;
3687
+ getUsersPresencesPurecloudBulk(opts?: PresenceApi.getUsersPresencesPurecloudBulkOptions): Promise<Array<Models.UcUserPresence>>;
3668
3688
  patchUserPresence(userId: string, sourceId: string, body: Models.UserPresence): Promise<Models.UserPresence>;
3669
3689
  patchUserPresencesPurecloud(userId: string, body: Models.UserPresence): Promise<Models.UserPresence>;
3670
3690
  postPresenceDefinitions0(body: Models.OrganizationPresenceDefinition): Promise<Models.OrganizationPresenceDefinition>;
@@ -3695,6 +3715,12 @@ declare namespace PresenceApi {
3695
3715
  "deleted"?: string;
3696
3716
  "localeCode"?: string;
3697
3717
  }
3718
+ export interface getUsersPresenceBulkOptions {
3719
+ "id"?: Array<string>;
3720
+ }
3721
+ export interface getUsersPresencesPurecloudBulkOptions {
3722
+ "id"?: Array<string>;
3723
+ }
3698
3724
  }
3699
3725
 
3700
3726
  declare class ProcessAutomationApi {
@@ -4673,7 +4699,8 @@ declare class ScriptsApi {
4673
4699
  getScriptsPublishedScriptIdPages(scriptId: string, opts?: ScriptsApi.getScriptsPublishedScriptIdPagesOptions): Promise<Array<Models.Page>>;
4674
4700
  getScriptsPublishedScriptIdVariables(scriptId: string, opts?: ScriptsApi.getScriptsPublishedScriptIdVariablesOptions): Promise<object>;
4675
4701
  getScriptsUploadStatus(uploadId: string, opts?: ScriptsApi.getScriptsUploadStatusOptions): Promise<Models.ImportScriptStatusResponse>;
4676
- postScriptExport(scriptId: string, opts?: ScriptsApi.postScriptExportOptions): Promise<Models.ExportScriptResponse>;
4702
+ postScriptExport(scriptId: string, opts?: ScriptsApi.postScriptExportOptions): Promise<Models.ExportScriptResponse>;
4703
+ postScriptsPublished(opts?: ScriptsApi.postScriptsPublishedOptions): Promise<Models.Script>;
4677
4704
  }
4678
4705
 
4679
4706
  declare namespace ScriptsApi {
@@ -4748,6 +4775,10 @@ declare namespace ScriptsApi {
4748
4775
  export interface postScriptExportOptions {
4749
4776
  "body"?: Models.ExportScriptRequest;
4750
4777
  }
4778
+ export interface postScriptsPublishedOptions {
4779
+ "scriptDataVersion"?: string;
4780
+ "body"?: Models.PublishScriptRequestData;
4781
+ }
4751
4782
  }
4752
4783
 
4753
4784
  declare class SearchApi {
@@ -4941,7 +4972,7 @@ declare class TaskManagementApi {
4941
4972
  getTaskmanagementWorkbinHistory(workbinId: string, opts?: TaskManagementApi.getTaskmanagementWorkbinHistoryOptions): Promise<Models.WorkbinChangeListing>;
4942
4973
  getTaskmanagementWorkbinVersion(workbinId: string, entityVersion: number): Promise<Models.WorkbinVersion>;
4943
4974
  getTaskmanagementWorkbinVersions(workbinId: string, opts?: TaskManagementApi.getTaskmanagementWorkbinVersionsOptions): Promise<Models.WorkbinVersionListing>;
4944
- getTaskmanagementWorkitem(workitemId: string): Promise<Models.Workitem>;
4975
+ getTaskmanagementWorkitem(workitemId: string, opts?: TaskManagementApi.getTaskmanagementWorkitemOptions): Promise<Models.Workitem>;
4945
4976
  getTaskmanagementWorkitemHistory(workitemId: string, opts?: TaskManagementApi.getTaskmanagementWorkitemHistoryOptions): Promise<Models.WorkitemChangeListing>;
4946
4977
  getTaskmanagementWorkitemUserWrapups(workitemId: string, userId: string, opts?: TaskManagementApi.getTaskmanagementWorkitemUserWrapupsOptions): Promise<Models.WorkitemWrapup>;
4947
4978
  getTaskmanagementWorkitemVersion(workitemId: string, entityVersion: number): Promise<Models.WorkitemVersion>;
@@ -4988,6 +5019,9 @@ declare namespace TaskManagementApi {
4988
5019
  "pageSize"?: number;
4989
5020
  "sortOrder"?: string;
4990
5021
  }
5022
+ export interface getTaskmanagementWorkitemOptions {
5023
+ "expands"?: string;
5024
+ }
4991
5025
  export interface getTaskmanagementWorkitemHistoryOptions {
4992
5026
  "after"?: string;
4993
5027
  "pageSize"?: number;
@@ -5145,6 +5179,8 @@ declare class TelephonyProvidersEdgeApi {
5145
5179
  getTelephonyProvidersEdgesLines(opts?: TelephonyProvidersEdgeApi.getTelephonyProvidersEdgesLinesOptions): Promise<Models.LineEntityListing>;
5146
5180
  getTelephonyProvidersEdgesLinesTemplate(lineBaseSettingsId: string): Promise<Models.Line>;
5147
5181
  getTelephonyProvidersEdgesLogicalinterfaces(edgeIds: string, opts?: TelephonyProvidersEdgeApi.getTelephonyProvidersEdgesLogicalinterfacesOptions): Promise<Models.LogicalInterfaceEntityListing>;
5182
+ getTelephonyProvidersEdgesMediastatisticsConversation(conversationId: string): Promise<Models.MediaStatisticsListing>;
5183
+ getTelephonyProvidersEdgesMediastatisticsConversationCommunication(conversationId: string, communicationId: string): Promise<Models.MediaStatistics>;
5148
5184
  getTelephonyProvidersEdgesMetrics(edgeIds: string): Promise<Array<Models.EdgeMetrics>>;
5149
5185
  getTelephonyProvidersEdgesOutboundroute(outboundRouteId: string): Promise<Models.OutboundRoute>;
5150
5186
  getTelephonyProvidersEdgesOutboundroutes(opts?: TelephonyProvidersEdgeApi.getTelephonyProvidersEdgesOutboundroutesOptions): Promise<Models.OutboundRouteEntityListing>;
@@ -7581,6 +7617,9 @@ declare namespace Models {
7581
7617
  "recordingDurationMs"?: number;
7582
7618
  "user"?: Models.User;
7583
7619
  "description"?: string;
7620
+ "reason"?: string;
7621
+ "annotations"?: Array<Models.Annotation>;
7622
+ "realtimeLocation"?: number;
7584
7623
  "selfUri"?: string;
7585
7624
  }
7586
7625
 
@@ -9039,18 +9078,18 @@ declare namespace Models {
9039
9078
  "planningGroupResults"?: Array<Models.BuForecastGenerationPlanningGroupResult>;
9040
9079
  }
9041
9080
 
9042
- export interface BuForecastModification {
9081
+ export interface BuForecastModificationResponse {
9043
9082
  "type": string;
9044
9083
  "startIntervalIndex"?: number;
9045
9084
  "endIntervalIndex"?: number;
9046
9085
  "metric": string;
9047
9086
  "legacyMetric"?: string;
9048
9087
  "value"?: number;
9049
- "values"?: Array<Models.WfmForecastModificationIntervalOffsetValue>;
9088
+ "values": Array<Models.WfmForecastModificationIntervalOffsetValue>;
9050
9089
  "displayGranularity": string;
9051
- "granularity"?: string;
9090
+ "granularity": string;
9052
9091
  "enabled": boolean;
9053
- "planningGroupIds"?: Array<string>;
9092
+ "planningGroupIds": Array<string>;
9054
9093
  }
9055
9094
 
9056
9095
  export interface BuForecastResult {
@@ -9305,7 +9344,7 @@ declare namespace Models {
9305
9344
  "canUseForScheduling"?: boolean;
9306
9345
  "referenceStartDate"?: string;
9307
9346
  "sourceDays"?: Array<Models.ForecastSourceDayPointer>;
9308
- "modifications"?: Array<Models.BuForecastModification>;
9347
+ "modifications"?: Array<Models.BuForecastModificationResponse>;
9309
9348
  "generationResults"?: Models.BuForecastGenerationResult;
9310
9349
  "timeZone"?: string;
9311
9350
  "planningGroupsVersion"?: number;
@@ -9966,6 +10005,7 @@ declare namespace Models {
9966
10005
  "uuiData"?: string;
9967
10006
  "bargedTime"?: string;
9968
10007
  "securePause"?: boolean;
10008
+ "disposition"?: Models.Disposition;
9969
10009
  }
9970
10010
 
9971
10011
  export interface CallMediaPolicy {
@@ -10445,6 +10485,15 @@ declare namespace Models {
10445
10485
  "name"?: string;
10446
10486
  }
10447
10487
 
10488
+ export interface CategoryCreateRequest {
10489
+ "id"?: string;
10490
+ "name": string;
10491
+ "parentCategoryId"?: string;
10492
+ "description"?: string;
10493
+ "externalId"?: string;
10494
+ "selfUri"?: string;
10495
+ }
10496
+
10448
10497
  export interface CategoryEntityListing {
10449
10498
  "entities"?: Array<Models.Category>;
10450
10499
  "pageSize"?: number;
@@ -10467,18 +10516,11 @@ declare namespace Models {
10467
10516
  "selfUri"?: string;
10468
10517
  }
10469
10518
 
10470
- export interface CategoryRequest {
10471
- "id"?: string;
10472
- "name": string;
10473
- "description"?: string;
10474
- "parentCategoryId"?: string;
10475
- "selfUri"?: string;
10476
- }
10477
-
10478
10519
  export interface CategoryResponse {
10479
10520
  "id"?: string;
10480
10521
  "name": string;
10481
10522
  "description"?: string;
10523
+ "externalId"?: string;
10482
10524
  "dateCreated"?: string;
10483
10525
  "dateModified"?: string;
10484
10526
  "parentCategory"?: Models.CategoryReference;
@@ -10494,6 +10536,15 @@ declare namespace Models {
10494
10536
  "previousUri"?: string;
10495
10537
  }
10496
10538
 
10539
+ export interface CategoryUpdateRequest {
10540
+ "id"?: string;
10541
+ "name"?: string;
10542
+ "parentCategoryId"?: string;
10543
+ "description"?: string;
10544
+ "externalId"?: string;
10545
+ "selfUri"?: string;
10546
+ }
10547
+
10497
10548
  export interface Certificate {
10498
10549
  "certificate": string;
10499
10550
  }
@@ -11184,7 +11235,8 @@ declare namespace Models {
11184
11235
  }
11185
11236
 
11186
11237
  export interface ConsultTransfer {
11187
- "speakTo"?: string;
11238
+ "speakTo": string;
11239
+ "consultingUserId"?: string;
11188
11240
  "destination": Models.Destination;
11189
11241
  }
11190
11242
 
@@ -11201,8 +11253,29 @@ declare namespace Models {
11201
11253
  "destinationParticipantId": string;
11202
11254
  }
11203
11255
 
11256
+ export interface ConsultTransferToAgent {
11257
+ "speakTo": string;
11258
+ "consultingUserId"?: string;
11259
+ "userId"?: string;
11260
+ "userDisplayName"?: string;
11261
+ }
11262
+
11263
+ export interface ConsultTransferToExternal {
11264
+ "speakTo": string;
11265
+ "consultingUserId"?: string;
11266
+ "address"?: string;
11267
+ }
11268
+
11269
+ export interface ConsultTransferToQueue {
11270
+ "speakTo": string;
11271
+ "consultingUserId"?: string;
11272
+ "queueId"?: string;
11273
+ "queueName"?: string;
11274
+ }
11275
+
11204
11276
  export interface ConsultTransferUpdate {
11205
11277
  "speakTo": string;
11278
+ "consultingUserId"?: string;
11206
11279
  }
11207
11280
 
11208
11281
  export interface ConsumedResourcesEntityListing {
@@ -14402,6 +14475,7 @@ declare namespace Models {
14402
14475
  "joinedMemberCount"?: number;
14403
14476
  "mediaSettings"?: Models.QueueMediaSettings;
14404
14477
  "routingRules"?: Array<Models.RoutingRule>;
14478
+ "conditionalGroupRouting"?: Models.ConditionalGroupRouting;
14405
14479
  "bullseye"?: Models.Bullseye;
14406
14480
  "acwSettings"?: Models.AcwSettings;
14407
14481
  "skillEvaluationMethod"?: string;
@@ -15506,6 +15580,7 @@ declare namespace Models {
15506
15580
  "numberOfContactsMessaged"?: number;
15507
15581
  "totalNumberOfContacts"?: number;
15508
15582
  "percentage"?: number;
15583
+ "numberOfContactsSkipped"?: { [key: string]: number; };
15509
15584
  "additionalProperties"?: { [key: string]: object; };
15510
15585
  }
15511
15586
 
@@ -16368,10 +16443,11 @@ declare namespace Models {
16368
16443
 
16369
16444
  export interface DocumentBodyBlock {
16370
16445
  "type": string;
16371
- "paragraph": Models.DocumentBodyParagraph;
16372
- "image": Models.DocumentBodyImage;
16373
- "video": Models.DocumentBodyVideo;
16374
- "list": Models.DocumentBodyList;
16446
+ "paragraph"?: Models.DocumentBodyParagraph;
16447
+ "image"?: Models.DocumentBodyImage;
16448
+ "video"?: Models.DocumentBodyVideo;
16449
+ "list"?: Models.DocumentBodyList;
16450
+ "table"?: Models.DocumentBodyTable;
16375
16451
  }
16376
16452
 
16377
16453
  export interface DocumentBodyImage {
@@ -16425,6 +16501,70 @@ declare namespace Models {
16425
16501
  "indentation"?: number;
16426
16502
  }
16427
16503
 
16504
+ export interface DocumentBodyTable {
16505
+ "rows": Array<Models.DocumentBodyTableRowBlock>;
16506
+ "properties"?: Models.DocumentBodyTableProperties;
16507
+ }
16508
+
16509
+ export interface DocumentBodyTableCaptionBlock {
16510
+ "blocks": Array<Models.DocumentBodyTableCaptionItem>;
16511
+ }
16512
+
16513
+ export interface DocumentBodyTableCaptionItem {
16514
+ "type": string;
16515
+ "text": Models.DocumentText;
16516
+ "image": Models.DocumentBodyImage;
16517
+ "video": Models.DocumentBodyVideo;
16518
+ "list": Models.DocumentBodyList;
16519
+ }
16520
+
16521
+ export interface DocumentBodyTableCellBlock {
16522
+ "blocks": Array<Models.DocumentTableContentBlock>;
16523
+ "properties"?: Models.DocumentBodyTableCellBlockProperties;
16524
+ }
16525
+
16526
+ export interface DocumentBodyTableCellBlockProperties {
16527
+ "cellType"?: string;
16528
+ "width"?: number;
16529
+ "height"?: number;
16530
+ "horizontalAlign"?: string;
16531
+ "verticalAlign"?: string;
16532
+ "borderWidth"?: number;
16533
+ "borderStyle"?: string;
16534
+ "borderColor"?: string;
16535
+ "backgroundColor"?: string;
16536
+ "scope"?: string;
16537
+ "colSpan"?: number;
16538
+ "rowSpan"?: number;
16539
+ }
16540
+
16541
+ export interface DocumentBodyTableProperties {
16542
+ "width"?: number;
16543
+ "height"?: number;
16544
+ "cellSpacing"?: number;
16545
+ "cellPadding"?: number;
16546
+ "borderWidth"?: number;
16547
+ "alignment"?: string;
16548
+ "borderStyle"?: string;
16549
+ "borderColor"?: string;
16550
+ "backgroundColor"?: string;
16551
+ "caption"?: Models.DocumentBodyTableCaptionBlock;
16552
+ }
16553
+
16554
+ export interface DocumentBodyTableRowBlock {
16555
+ "cells": Array<Models.DocumentBodyTableCellBlock>;
16556
+ "properties"?: Models.DocumentBodyTableRowBlockProperties;
16557
+ }
16558
+
16559
+ export interface DocumentBodyTableRowBlockProperties {
16560
+ "rowType"?: string;
16561
+ "alignment"?: string;
16562
+ "height"?: number;
16563
+ "borderStyle"?: string;
16564
+ "borderColor"?: string;
16565
+ "backgroundColor"?: string;
16566
+ }
16567
+
16428
16568
  export interface DocumentBodyVideo {
16429
16569
  "url": string;
16430
16570
  "properties"?: Models.DocumentBodyVideoProperties;
@@ -16505,6 +16645,16 @@ declare namespace Models {
16505
16645
  "selfUri"?: string;
16506
16646
  }
16507
16647
 
16648
+ export interface DocumentTableContentBlock {
16649
+ "type": string;
16650
+ "paragraph"?: Models.DocumentBodyParagraph;
16651
+ "text"?: Models.DocumentText;
16652
+ "image"?: Models.DocumentBodyImage;
16653
+ "video"?: Models.DocumentBodyVideo;
16654
+ "list"?: Models.DocumentBodyList;
16655
+ "table"?: Models.DocumentBodyTable;
16656
+ }
16657
+
16508
16658
  export interface DocumentText {
16509
16659
  "text": string;
16510
16660
  "marks"?: Array<string>;
@@ -17637,8 +17787,28 @@ declare namespace Models {
17637
17787
  "selfUri"?: string;
17638
17788
  }
17639
17789
 
17640
- export interface EmailMessageListing {
17641
- "entities"?: Array<Models.EmailMessage>;
17790
+ export interface EmailMessagePreview {
17791
+ "id"?: string;
17792
+ "name"?: string;
17793
+ "to": Array<Models.EmailAddress>;
17794
+ "cc"?: Array<Models.EmailAddress>;
17795
+ "bcc"?: Array<Models.EmailAddress>;
17796
+ "from": Models.EmailAddress;
17797
+ "replyTo"?: Models.EmailAddress;
17798
+ "subject"?: string;
17799
+ "attachments"?: Array<Models.Attachment>;
17800
+ "textBodyPreview"?: string;
17801
+ "time"?: string;
17802
+ "historyIncluded"?: boolean;
17803
+ "state"?: string;
17804
+ "draftType"?: string;
17805
+ "emailSizeBytes"?: number;
17806
+ "maxEmailSizeBytes"?: number;
17807
+ "selfUri"?: string;
17808
+ }
17809
+
17810
+ export interface EmailMessagePreviewListing {
17811
+ "entities"?: Array<Models.EmailMessagePreview>;
17642
17812
  "pageSize"?: number;
17643
17813
  "pageNumber"?: number;
17644
17814
  "total"?: number;
@@ -17844,6 +18014,7 @@ declare namespace Models {
17844
18014
  "contextId"?: string;
17845
18015
  "details"?: Array<Models.Detail>;
17846
18016
  "errors"?: Array<Models.ErrorBody>;
18017
+ "limit"?: Models.Limit;
17847
18018
  }
17848
18019
 
17849
18020
  export interface ErrorDetails {
@@ -18110,6 +18281,7 @@ declare namespace Models {
18110
18281
  "rescoreCount"?: number;
18111
18282
  "evaluatorCommentHasUpdated"?: boolean;
18112
18283
  "agentCommentHasUpdated"?: boolean;
18284
+ "previousRescoreCount"?: number;
18113
18285
  }
18114
18286
 
18115
18287
  export interface EvaluationQualityV2TopicUser {
@@ -18291,12 +18463,6 @@ declare namespace Models {
18291
18463
  "createdDate"?: string;
18292
18464
  }
18293
18465
 
18294
- export interface EventCoBrowse {
18295
- "type": string;
18296
- "sessionId"?: string;
18297
- "sessionJoinToken"?: string;
18298
- }
18299
-
18300
18466
  export interface EventCondition {
18301
18467
  "key": string;
18302
18468
  "values": Array<string>;
@@ -18341,10 +18507,6 @@ declare namespace Models {
18341
18507
  "resourceURIs"?: Array<string>;
18342
18508
  }
18343
18509
 
18344
- export interface EventPresence {
18345
- "type": string;
18346
- }
18347
-
18348
18510
  export interface EventSession {
18349
18511
  "id"?: string;
18350
18512
  "selfUri"?: string;
@@ -18355,11 +18517,6 @@ declare namespace Models {
18355
18517
  "typing"?: Models.TypingSetting;
18356
18518
  }
18357
18519
 
18358
- export interface EventTyping {
18359
- "type": string;
18360
- "duration"?: number;
18361
- }
18362
-
18363
18520
  export interface ExecuteRecordingJobsQuery {
18364
18521
  "state": string;
18365
18522
  }
@@ -20362,18 +20519,8 @@ declare namespace Models {
20362
20519
  "selfUri"?: string;
20363
20520
  }
20364
20521
 
20365
- export interface GuestCategoryResponse {
20366
- "id"?: string;
20367
- "name": string;
20368
- "description"?: string;
20369
- "dateCreated"?: string;
20370
- "dateModified"?: string;
20371
- "parentCategory"?: Models.GuestCategoryReference;
20372
- "selfUri"?: string;
20373
- }
20374
-
20375
20522
  export interface GuestCategoryResponseListing {
20376
- "entities"?: Array<Models.GuestCategoryResponse>;
20523
+ "entities"?: Array<Models.GuestResponseCategory>;
20377
20524
  "nextUri"?: string;
20378
20525
  "selfUri"?: string;
20379
20526
  "previousUri"?: string;
@@ -20390,6 +20537,17 @@ declare namespace Models {
20390
20537
  "customFields"?: { [key: string]: string; };
20391
20538
  }
20392
20539
 
20540
+ export interface GuestResponseCategory {
20541
+ "id"?: string;
20542
+ "name"?: string;
20543
+ "description"?: string;
20544
+ "externalId"?: string;
20545
+ "dateCreated"?: string;
20546
+ "dateModified"?: string;
20547
+ "parentCategory"?: Models.GuestCategoryReference;
20548
+ "selfUri"?: string;
20549
+ }
20550
+
20393
20551
  export interface HeadcountForecast {
20394
20552
  "required": Array<Models.HeadcountInterval>;
20395
20553
  "requiredWithoutShrinkage": Array<Models.HeadcountInterval>;
@@ -21012,6 +21170,65 @@ declare namespace Models {
21012
21170
  "displayName"?: string;
21013
21171
  }
21014
21172
 
21173
+ export interface InstagramIntegration {
21174
+ "id": string;
21175
+ "name": string;
21176
+ "supportedContent"?: Models.SupportedContentReference;
21177
+ "messagingSetting"?: Models.MessagingSettingReference;
21178
+ "appId": string;
21179
+ "pageId"?: string;
21180
+ "instagramId"?: string;
21181
+ "instagramUsername"?: string;
21182
+ "instagramName"?: string;
21183
+ "instagramProfileImageUrl"?: string;
21184
+ "status"?: string;
21185
+ "recipient"?: Models.DomainEntityRef;
21186
+ "dateCreated"?: string;
21187
+ "dateModified"?: string;
21188
+ "createdBy"?: Models.DomainEntityRef;
21189
+ "modifiedBy"?: Models.DomainEntityRef;
21190
+ "version": number;
21191
+ "createStatus"?: string;
21192
+ "createError"?: Models.ErrorBody;
21193
+ "selfUri"?: string;
21194
+ }
21195
+
21196
+ export interface InstagramIntegrationEntityListing {
21197
+ "entities"?: Array<Models.InstagramIntegration>;
21198
+ "pageSize"?: number;
21199
+ "pageNumber"?: number;
21200
+ "total"?: number;
21201
+ "firstUri"?: string;
21202
+ "nextUri"?: string;
21203
+ "previousUri"?: string;
21204
+ "lastUri"?: string;
21205
+ "selfUri"?: string;
21206
+ "pageCount"?: number;
21207
+ }
21208
+
21209
+ export interface InstagramIntegrationRequest {
21210
+ "id"?: string;
21211
+ "name": string;
21212
+ "supportedContent"?: Models.SupportedContentReference;
21213
+ "messagingSetting"?: Models.MessagingSettingRequestReference;
21214
+ "pageAccessToken"?: string;
21215
+ "userAccessToken"?: string;
21216
+ "pageId"?: string;
21217
+ "appId"?: string;
21218
+ "appSecret"?: string;
21219
+ "selfUri"?: string;
21220
+ }
21221
+
21222
+ export interface InstagramIntegrationUpdateRequest {
21223
+ "id"?: string;
21224
+ "name"?: string;
21225
+ "supportedContent"?: Models.SupportedContentReference;
21226
+ "messagingSetting"?: Models.MessagingSettingRequestReference;
21227
+ "pageAccessToken"?: string;
21228
+ "userAccessToken"?: string;
21229
+ "selfUri"?: string;
21230
+ }
21231
+
21015
21232
  export interface InstagramScopedId {
21016
21233
  "scopedId"?: string;
21017
21234
  }
@@ -22496,6 +22713,7 @@ declare namespace Models {
22496
22713
  "alternatives"?: Array<Models.KnowledgeDocumentAlternative>;
22497
22714
  "categoryId"?: string;
22498
22715
  "labelIds"?: Array<string>;
22716
+ "externalId"?: string;
22499
22717
  "selfUri"?: string;
22500
22718
  }
22501
22719
 
@@ -22525,6 +22743,7 @@ declare namespace Models {
22525
22743
  "labels"?: Array<Models.LabelResponse>;
22526
22744
  "knowledgeBase"?: Models.KnowledgeBaseReference;
22527
22745
  "variations"?: Array<Models.DocumentVariation>;
22746
+ "externalId"?: string;
22528
22747
  "selfUri"?: string;
22529
22748
  }
22530
22749
 
@@ -22782,6 +23001,7 @@ declare namespace Models {
22782
23001
  "contextId"?: string;
22783
23002
  "details"?: Array<Models.Detail>;
22784
23003
  "errors"?: Array<Models.ErrorBody>;
23004
+ "limit"?: Models.Limit;
22785
23005
  "documentIndex"?: number;
22786
23006
  }
22787
23007
 
@@ -22903,6 +23123,7 @@ declare namespace Models {
22903
23123
  "id"?: string;
22904
23124
  "name": string;
22905
23125
  "color": string;
23126
+ "externalId"?: string;
22906
23127
  "selfUri"?: string;
22907
23128
  }
22908
23129
 
@@ -22920,6 +23141,7 @@ declare namespace Models {
22920
23141
  "dateCreated"?: string;
22921
23142
  "dateModified"?: string;
22922
23143
  "documentCount"?: number;
23144
+ "externalId"?: string;
22923
23145
  "selfUri"?: string;
22924
23146
  }
22925
23147
 
@@ -22927,6 +23149,7 @@ declare namespace Models {
22927
23149
  "id"?: string;
22928
23150
  "name"?: string;
22929
23151
  "color"?: string;
23152
+ "externalId"?: string;
22930
23153
  "selfUri"?: string;
22931
23154
  }
22932
23155
 
@@ -23519,6 +23742,7 @@ declare namespace Models {
23519
23742
 
23520
23743
  export interface Limit {
23521
23744
  "key"?: string;
23745
+ "namespace"?: string;
23522
23746
  "value"?: number;
23523
23747
  }
23524
23748
 
@@ -24049,6 +24273,29 @@ declare namespace Models {
24049
24273
  "maxParticipants"?: number;
24050
24274
  }
24051
24275
 
24276
+ export interface MediaEndpointStatistics {
24277
+ "trunk"?: Models.NamedEntity;
24278
+ "station"?: Models.NamedEntity;
24279
+ "user"?: Models.NamedEntity;
24280
+ "ice"?: Models.MediaIceStatistics;
24281
+ "rtp"?: Models.MediaRtpStatistics;
24282
+ }
24283
+
24284
+ export interface MediaIceSelectedCandidate {
24285
+ "address"?: string;
24286
+ "type"?: string;
24287
+ }
24288
+
24289
+ export interface MediaIceSelectedPair {
24290
+ "client"?: Models.MediaIceSelectedCandidate;
24291
+ "server"?: Models.MediaIceSelectedCandidate;
24292
+ "candidatePairSelectedMilliseconds"?: number;
24293
+ }
24294
+
24295
+ export interface MediaIceStatistics {
24296
+ "selectedPairs"?: Array<Models.MediaIceSelectedPair>;
24297
+ }
24298
+
24052
24299
  export interface MediaParticipantRequest {
24053
24300
  "wrapup"?: Models.WrapupInput;
24054
24301
  "state"?: string;
@@ -24077,6 +24324,14 @@ declare namespace Models {
24077
24324
  "waveformData"?: Array<number>;
24078
24325
  }
24079
24326
 
24327
+ export interface MediaRtpStatistics {
24328
+ "packetsReceived"?: number;
24329
+ "packetsSent"?: number;
24330
+ "rtpEventsReceived"?: number;
24331
+ "rtpEventsSent"?: number;
24332
+ "estimatedAverageMos"?: number;
24333
+ }
24334
+
24080
24335
  export interface MediaSettings {
24081
24336
  "enableAutoAnswer"?: boolean;
24082
24337
  "alertingTimeoutSeconds"?: number;
@@ -24084,6 +24339,19 @@ declare namespace Models {
24084
24339
  "subTypeSettings"?: { [key: string]: Models.BaseMediaSettings; };
24085
24340
  }
24086
24341
 
24342
+ export interface MediaStatistics {
24343
+ "communicationId"?: string;
24344
+ "dateStart"?: string;
24345
+ "creationMilliseconds"?: number;
24346
+ "preferredRegion"?: string;
24347
+ "effectiveRegion"?: string;
24348
+ "mediaStatistics"?: Array<Models.MediaEndpointStatistics>;
24349
+ }
24350
+
24351
+ export interface MediaStatisticsListing {
24352
+ "entities"?: Array<Models.MediaStatistics>;
24353
+ }
24354
+
24087
24355
  export interface MediaSummary {
24088
24356
  "contactCenter"?: Models.MediaSummaryDetail;
24089
24357
  "enterprise"?: Models.MediaSummaryDetail;
@@ -24265,13 +24533,6 @@ declare namespace Models {
24265
24533
  "timestamp"?: string;
24266
24534
  }
24267
24535
 
24268
- export interface MessageEvent {
24269
- "eventType": string;
24270
- "coBrowse"?: Models.EventCoBrowse;
24271
- "typing"?: Models.EventTyping;
24272
- "presence"?: Models.EventPresence;
24273
- }
24274
-
24275
24536
  export interface MessageInfo {
24276
24537
  "localizableMessageCode"?: string;
24277
24538
  "message"?: string;
@@ -25553,6 +25814,18 @@ declare namespace Models {
25553
25814
  "actionStatus"?: string;
25554
25815
  }
25555
25816
 
25817
+ export interface OperationalEventNotificationTopicEventEntity {
25818
+ "id"?: string;
25819
+ "name"?: string;
25820
+ "description"?: string;
25821
+ }
25822
+
25823
+ export interface OperationalEventNotificationTopicOperationalEventNotification {
25824
+ "eventEntity"?: Models.OperationalEventNotificationTopicEventEntity;
25825
+ "entityId"?: string;
25826
+ "entityName"?: string;
25827
+ }
25828
+
25556
25829
  export interface OptInSettings {
25557
25830
  "keyword": Array<string>;
25558
25831
  "response": Models.ComplianceResponse;
@@ -25915,6 +26188,7 @@ declare namespace Models {
25915
26188
  "numberOfContactsMessaged"?: number;
25916
26189
  "totalNumberOfContacts"?: number;
25917
26190
  "percentage"?: number;
26191
+ "numberOfContactsSkipped"?: { [key: string]: number; };
25918
26192
  "additionalProperties"?: { [key: string]: object; };
25919
26193
  }
25920
26194
 
@@ -27367,6 +27641,11 @@ declare namespace Models {
27367
27641
  "state"?: string;
27368
27642
  }
27369
27643
 
27644
+ export interface PublishScriptRequestData {
27645
+ "scriptId": string;
27646
+ "versionId"?: string;
27647
+ }
27648
+
27370
27649
  export interface PublishTopicTopicsDefinitionsJob {
27371
27650
  "id"?: string;
27372
27651
  "state"?: string;
@@ -27581,6 +27860,7 @@ declare namespace Models {
27581
27860
  "joinedMemberCount"?: number;
27582
27861
  "mediaSettings"?: Models.QueueMediaSettings;
27583
27862
  "routingRules"?: Array<Models.RoutingRule>;
27863
+ "conditionalGroupRouting"?: Models.ConditionalGroupRouting;
27584
27864
  "bullseye"?: Models.Bullseye;
27585
27865
  "acwSettings"?: Models.AcwSettings;
27586
27866
  "skillEvaluationMethod"?: string;
@@ -30018,6 +30298,7 @@ declare namespace Models {
30018
30298
  export interface QueueMessagingAddresses {
30019
30299
  "smsAddress"?: Models.DomainEntityRef;
30020
30300
  "openMessagingRecipient"?: Models.DomainEntityRef;
30301
+ "whatsAppRecipient"?: Models.DomainEntityRef;
30021
30302
  }
30022
30303
 
30023
30304
  export interface QueueObservationDataContainer {
@@ -30074,6 +30355,7 @@ declare namespace Models {
30074
30355
  "joinedMemberCount"?: number;
30075
30356
  "mediaSettings"?: Models.QueueMediaSettings;
30076
30357
  "routingRules"?: Array<Models.RoutingRule>;
30358
+ "conditionalGroupRouting"?: Models.ConditionalGroupRouting;
30077
30359
  "bullseye"?: Models.Bullseye;
30078
30360
  "acwSettings"?: Models.AcwSettings;
30079
30361
  "skillEvaluationMethod"?: string;
@@ -30696,6 +30978,7 @@ declare namespace Models {
30696
30978
  "emailErrorDescription"?: string;
30697
30979
  "includeDurationFormatInHeader"?: boolean;
30698
30980
  "durationFormat"?: string;
30981
+ "exportAllowedToRerun"?: boolean;
30699
30982
  "enabled"?: boolean;
30700
30983
  "selfUri"?: string;
30701
30984
  }
@@ -32176,6 +32459,7 @@ declare namespace Models {
32176
32459
  "textBody"?: string;
32177
32460
  "messagingTemplate"?: Models.MessagingTemplateRequest;
32178
32461
  "useExistingActiveConversation"?: boolean;
32462
+ "message"?: Models.MessageData;
32179
32463
  "timestamp"?: string;
32180
32464
  "selfUri"?: string;
32181
32465
  "user"?: Models.AddressableEntityRef;
@@ -33171,6 +33455,12 @@ declare namespace Models {
33171
33455
  "query": Array<Models.SuggestSearchCriteria>;
33172
33456
  }
33173
33457
 
33458
+ export interface SupportCenterCategory {
33459
+ "id"?: string;
33460
+ "selfUri"?: string;
33461
+ "image"?: Models.SupportCenterImage;
33462
+ }
33463
+
33174
33464
  export interface SupportCenterCustomMessage {
33175
33465
  "defaultValue"?: string;
33176
33466
  "type"?: string;
@@ -33192,6 +33482,15 @@ declare namespace Models {
33192
33482
  export interface SupportCenterHeroStyle {
33193
33483
  "backgroundColor"?: string;
33194
33484
  "textColor"?: string;
33485
+ "image"?: Models.SupportCenterImage;
33486
+ }
33487
+
33488
+ export interface SupportCenterImage {
33489
+ "source"?: Models.SupportCenterImageSource;
33490
+ }
33491
+
33492
+ export interface SupportCenterImageSource {
33493
+ "defaultUrl"?: string;
33195
33494
  }
33196
33495
 
33197
33496
  export interface SupportCenterModuleSetting {
@@ -33210,7 +33509,7 @@ declare namespace Models {
33210
33509
  "customMessages"?: Array<Models.SupportCenterCustomMessage>;
33211
33510
  "routerType"?: string;
33212
33511
  "screens"?: Array<Models.SupportCenterScreen>;
33213
- "enabledCategories"?: Array<Models.AddressableEntityRef>;
33512
+ "enabledCategories"?: Array<Models.SupportCenterCategory>;
33214
33513
  "styleSetting"?: Models.SupportCenterStyleSetting;
33215
33514
  "feedback"?: Models.SupportCenterFeedbackSettings;
33216
33515
  }
@@ -34518,12 +34817,12 @@ declare namespace Models {
34518
34817
  }
34519
34818
 
34520
34819
  export interface TransferRequest {
34820
+ "transferType"?: string;
34521
34821
  "userId"?: string;
34522
34822
  "address"?: string;
34523
34823
  "userName"?: string;
34524
34824
  "queueId"?: string;
34525
34825
  "voicemail"?: boolean;
34526
- "transferType"?: string;
34527
34826
  }
34528
34827
 
34529
34828
  export interface TransferResponse {
@@ -34541,6 +34840,25 @@ declare namespace Models {
34541
34840
  "selfUri"?: string;
34542
34841
  }
34543
34842
 
34843
+ export interface TransferToAgentRequest {
34844
+ "transferType"?: string;
34845
+ "userId"?: string;
34846
+ "userName"?: string;
34847
+ "userDisplayName"?: string;
34848
+ "voicemail"?: boolean;
34849
+ }
34850
+
34851
+ export interface TransferToExternalRequest {
34852
+ "transferType"?: string;
34853
+ "address"?: string;
34854
+ }
34855
+
34856
+ export interface TransferToQueueRequest {
34857
+ "transferType"?: string;
34858
+ "queueId"?: string;
34859
+ "queueName"?: string;
34860
+ }
34861
+
34544
34862
  export interface TrendData {
34545
34863
  "dateStartWorkday"?: string;
34546
34864
  "dateEndWorkday"?: string;
@@ -35155,6 +35473,24 @@ declare namespace Models {
35155
35473
  "pageCount"?: number;
35156
35474
  }
35157
35475
 
35476
+ export interface UCThirdPartyPresence {
35477
+ "email": string;
35478
+ "presence": string;
35479
+ "message"?: string;
35480
+ "dateModified"?: string;
35481
+ }
35482
+
35483
+ export interface UcUserPresence {
35484
+ "id"?: string;
35485
+ "name"?: string;
35486
+ "userId"?: string;
35487
+ "source"?: string;
35488
+ "presenceDefinition"?: Models.PresenceDefinition;
35489
+ "message"?: string;
35490
+ "modifiedDate"?: string;
35491
+ "selfUri"?: string;
35492
+ }
35493
+
35158
35494
  export interface UnansweredGroup {
35159
35495
  "id"?: string;
35160
35496
  "label"?: string;
@@ -36068,6 +36404,7 @@ declare namespace Models {
36068
36404
  "joinedMemberCount"?: number;
36069
36405
  "mediaSettings"?: Models.QueueMediaSettings;
36070
36406
  "routingRules"?: Array<Models.RoutingRule>;
36407
+ "conditionalGroupRouting"?: Models.ConditionalGroupRouting;
36071
36408
  "bullseye"?: Models.Bullseye;
36072
36409
  "acwSettings"?: Models.AcwSettings;
36073
36410
  "skillEvaluationMethod"?: string;
@@ -37186,6 +37523,8 @@ declare namespace Models {
37186
37523
  "isClearedByCustomer"?: boolean;
37187
37524
  "evaluationAssigneeIds"?: Array<string>;
37188
37525
  "evaluationAssigned"?: boolean;
37526
+ "assistantIds"?: Array<string>;
37527
+ "knowledgeBaseIds"?: Array<string>;
37189
37528
  }
37190
37529
 
37191
37530
  export interface VisibilityCondition {
@@ -38072,8 +38411,10 @@ declare namespace Models {
38072
38411
  "legacyMetric"?: string;
38073
38412
  "value"?: number;
38074
38413
  "values"?: Array<Models.WfmBuShortTermForecastCopyCompleteTopicModificationIntervalOffsetValue>;
38414
+ "secondaryValues"?: Array<Models.WfmBuShortTermForecastCopyCompleteTopicModificationIntervalOffsetValue>;
38075
38415
  "enabled"?: boolean;
38076
38416
  "granularity"?: string;
38417
+ "secondaryGranularity"?: string;
38077
38418
  "displayGranularity"?: string;
38078
38419
  "planningGroupIds"?: Array<string>;
38079
38420
  }
@@ -38131,8 +38472,10 @@ declare namespace Models {
38131
38472
  "legacyMetric"?: string;
38132
38473
  "value"?: number;
38133
38474
  "values"?: Array<Models.WfmBuShortTermForecastGenerateProgressTopicModificationIntervalOffsetValue>;
38475
+ "secondaryValues"?: Array<Models.WfmBuShortTermForecastGenerateProgressTopicModificationIntervalOffsetValue>;
38134
38476
  "enabled"?: boolean;
38135
38477
  "granularity"?: string;
38478
+ "secondaryGranularity"?: string;
38136
38479
  "displayGranularity"?: string;
38137
38480
  "planningGroupIds"?: Array<string>;
38138
38481
  }
@@ -38191,8 +38534,10 @@ declare namespace Models {
38191
38534
  "legacyMetric"?: string;
38192
38535
  "value"?: number;
38193
38536
  "values"?: Array<Models.WfmBuShortTermForecastImportCompleteTopicModificationIntervalOffsetValue>;
38537
+ "secondaryValues"?: Array<Models.WfmBuShortTermForecastImportCompleteTopicModificationIntervalOffsetValue>;
38194
38538
  "enabled"?: boolean;
38195
38539
  "granularity"?: string;
38540
+ "secondaryGranularity"?: string;
38196
38541
  "displayGranularity"?: string;
38197
38542
  "planningGroupIds"?: Array<string>;
38198
38543
  }
@@ -38250,8 +38595,10 @@ declare namespace Models {
38250
38595
  "legacyMetric"?: string;
38251
38596
  "value"?: number;
38252
38597
  "values"?: Array<Models.WfmBuShortTermForecastUpdateCompleteTopicModificationIntervalOffsetValue>;
38598
+ "secondaryValues"?: Array<Models.WfmBuShortTermForecastUpdateCompleteTopicModificationIntervalOffsetValue>;
38253
38599
  "enabled"?: boolean;
38254
38600
  "granularity"?: string;
38601
+ "secondaryGranularity"?: string;
38255
38602
  "displayGranularity"?: string;
38256
38603
  "planningGroupIds"?: Array<string>;
38257
38604
  }