purecloud-platform-client-v2 169.0.0 → 169.1.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (80) hide show
  1. package/README.md +2 -2
  2. package/dist/node/purecloud-platform-client-v2.js +24865 -20195
  3. package/dist/web-amd/purecloud-platform-client-v2.js +24865 -20195
  4. package/dist/web-amd/purecloud-platform-client-v2.min.js +1 -1
  5. package/dist/web-cjs/bundle.js +24865 -20195
  6. package/dist/web-cjs/purecloud-platform-client-v2.js +24865 -20195
  7. package/dist/web-cjs/purecloud-platform-client-v2.min.js +1 -1
  8. package/index.d.ts +2314 -2
  9. package/package.json +1 -1
  10. package/src/purecloud-platform-client-v2/ApiClient.js +1 -1
  11. package/src/purecloud-platform-client-v2/api/AlertingApi.js +1 -1
  12. package/src/purecloud-platform-client-v2/api/AnalyticsApi.js +1418 -227
  13. package/src/purecloud-platform-client-v2/api/ArchitectApi.js +142 -1
  14. package/src/purecloud-platform-client-v2/api/AuditApi.js +1 -1
  15. package/src/purecloud-platform-client-v2/api/AuthorizationApi.js +3 -3
  16. package/src/purecloud-platform-client-v2/api/BillingApi.js +1 -1
  17. package/src/purecloud-platform-client-v2/api/CarrierServicesApi.js +1 -1
  18. package/src/purecloud-platform-client-v2/api/ChatApi.js +4 -4
  19. package/src/purecloud-platform-client-v2/api/CoachingApi.js +1 -1
  20. package/src/purecloud-platform-client-v2/api/ContentManagementApi.js +2 -2
  21. package/src/purecloud-platform-client-v2/api/ConversationsApi.js +171 -1
  22. package/src/purecloud-platform-client-v2/api/DataExtensionsApi.js +1 -1
  23. package/src/purecloud-platform-client-v2/api/DownloadsApi.js +1 -1
  24. package/src/purecloud-platform-client-v2/api/EventsApi.js +1 -1
  25. package/src/purecloud-platform-client-v2/api/ExternalContactsApi.js +1 -1
  26. package/src/purecloud-platform-client-v2/api/FaxApi.js +1 -1
  27. package/src/purecloud-platform-client-v2/api/FlowsApi.js +114 -1
  28. package/src/purecloud-platform-client-v2/api/GamificationApi.js +1 -1
  29. package/src/purecloud-platform-client-v2/api/GeneralDataProtectionRegulationApi.js +1 -1
  30. package/src/purecloud-platform-client-v2/api/GeolocationApi.js +1 -1
  31. package/src/purecloud-platform-client-v2/api/GreetingsApi.js +1 -1
  32. package/src/purecloud-platform-client-v2/api/GroupsApi.js +114 -4
  33. package/src/purecloud-platform-client-v2/api/IdentityProviderApi.js +1 -1
  34. package/src/purecloud-platform-client-v2/api/InfrastructureAsCodeApi.js +1 -1
  35. package/src/purecloud-platform-client-v2/api/IntegrationsApi.js +333 -1
  36. package/src/purecloud-platform-client-v2/api/JourneyApi.js +260 -1
  37. package/src/purecloud-platform-client-v2/api/KnowledgeApi.js +198 -21
  38. package/src/purecloud-platform-client-v2/api/LanguageUnderstandingApi.js +1 -1
  39. package/src/purecloud-platform-client-v2/api/LanguagesApi.js +5 -5
  40. package/src/purecloud-platform-client-v2/api/LearningApi.js +1 -1
  41. package/src/purecloud-platform-client-v2/api/LicenseApi.js +1 -1
  42. package/src/purecloud-platform-client-v2/api/LocationsApi.js +1 -1
  43. package/src/purecloud-platform-client-v2/api/MessagingApi.js +6 -6
  44. package/src/purecloud-platform-client-v2/api/MobileDevicesApi.js +1 -1
  45. package/src/purecloud-platform-client-v2/api/NotificationsApi.js +1 -1
  46. package/src/purecloud-platform-client-v2/api/OAuthApi.js +1 -1
  47. package/src/purecloud-platform-client-v2/api/ObjectsApi.js +1 -1
  48. package/src/purecloud-platform-client-v2/api/OrganizationApi.js +8 -8
  49. package/src/purecloud-platform-client-v2/api/OrganizationAuthorizationApi.js +53 -1
  50. package/src/purecloud-platform-client-v2/api/OutboundApi.js +2 -2
  51. package/src/purecloud-platform-client-v2/api/PresenceApi.js +136 -1
  52. package/src/purecloud-platform-client-v2/api/ProcessAutomationApi.js +1 -1
  53. package/src/purecloud-platform-client-v2/api/QualityApi.js +174 -10
  54. package/src/purecloud-platform-client-v2/api/RecordingApi.js +1 -1
  55. package/src/purecloud-platform-client-v2/api/ResponseManagementApi.js +1 -1
  56. package/src/purecloud-platform-client-v2/api/RoutingApi.js +199 -6
  57. package/src/purecloud-platform-client-v2/api/SCIMApi.js +1 -1
  58. package/src/purecloud-platform-client-v2/api/ScriptsApi.js +1 -1
  59. package/src/purecloud-platform-client-v2/api/SearchApi.js +80 -2
  60. package/src/purecloud-platform-client-v2/api/SpeechTextAnalyticsApi.js +1 -1
  61. package/src/purecloud-platform-client-v2/api/StationsApi.js +1 -1
  62. package/src/purecloud-platform-client-v2/api/SuggestApi.js +1 -1
  63. package/src/purecloud-platform-client-v2/api/TaskManagementApi.js +1282 -0
  64. package/src/purecloud-platform-client-v2/api/TeamsApi.js +32 -1
  65. package/src/purecloud-platform-client-v2/api/TelephonyApi.js +1 -1
  66. package/src/purecloud-platform-client-v2/api/TelephonyProvidersEdgeApi.js +33 -2
  67. package/src/purecloud-platform-client-v2/api/TextbotsApi.js +1 -1
  68. package/src/purecloud-platform-client-v2/api/TokensApi.js +47 -1
  69. package/src/purecloud-platform-client-v2/api/UploadsApi.js +1 -1
  70. package/src/purecloud-platform-client-v2/api/UsageApi.js +1 -1
  71. package/src/purecloud-platform-client-v2/api/UserRecordingsApi.js +1 -1
  72. package/src/purecloud-platform-client-v2/api/UsersApi.js +172 -7
  73. package/src/purecloud-platform-client-v2/api/UtilitiesApi.js +1 -1
  74. package/src/purecloud-platform-client-v2/api/VoicemailApi.js +1 -1
  75. package/src/purecloud-platform-client-v2/api/WebChatApi.js +6 -6
  76. package/src/purecloud-platform-client-v2/api/WebDeploymentsApi.js +1 -1
  77. package/src/purecloud-platform-client-v2/api/WebMessagingApi.js +1 -1
  78. package/src/purecloud-platform-client-v2/api/WidgetsApi.js +1 -1
  79. package/src/purecloud-platform-client-v2/api/WorkforceManagementApi.js +6 -6
  80. package/src/purecloud-platform-client-v2/index.js +7 -1
package/index.d.ts CHANGED
@@ -110,13 +110,27 @@ declare class AnalyticsApi {
110
110
  deleteAnalyticsConversationsDetailsJob(jobId: string): Promise<void>;
111
111
  deleteAnalyticsReportingSchedule(scheduleId: string): Promise<void>;
112
112
  deleteAnalyticsUsersDetailsJob(jobId: string): Promise<void>;
113
+ getAnalyticsActionsAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
114
+ getAnalyticsActionsAggregatesJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsActionsAggregatesJobResultsOptions): Promise<Models.ActionAsyncAggregateQueryResponse>;
113
115
  getAnalyticsBotflowReportingturns(botFlowId: string, opts?: AnalyticsApi.getAnalyticsBotflowReportingturnsOptions): Promise<Models.ReportingTurnsResponse>;
116
+ getAnalyticsBotsAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
117
+ getAnalyticsBotsAggregatesJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsBotsAggregatesJobResultsOptions): Promise<Models.BotAsyncAggregateQueryResponse>;
114
118
  getAnalyticsConversationDetails(conversationId: string): Promise<Models.AnalyticsConversationWithoutAttributes>;
119
+ getAnalyticsConversationsAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
120
+ getAnalyticsConversationsAggregatesJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsConversationsAggregatesJobResultsOptions): Promise<Models.ConversationAsyncAggregateQueryResponse>;
115
121
  getAnalyticsConversationsDetails(opts?: AnalyticsApi.getAnalyticsConversationsDetailsOptions): Promise<Models.AnalyticsConversationWithoutAttributesMultiGetResponse>;
116
122
  getAnalyticsConversationsDetailsJob(jobId: string): Promise<Models.AsyncQueryStatus>;
117
123
  getAnalyticsConversationsDetailsJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsConversationsDetailsJobResultsOptions): Promise<Models.AnalyticsConversationAsyncQueryResponse>;
118
124
  getAnalyticsConversationsDetailsJobsAvailability(): Promise<Models.DataAvailabilityResponse>;
119
125
  getAnalyticsDataretentionSettings(): Promise<Models.AnalyticsDataRetentionResponse>;
126
+ getAnalyticsEvaluationsAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
127
+ getAnalyticsEvaluationsAggregatesJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsEvaluationsAggregatesJobResultsOptions): Promise<Models.EvaluationAsyncAggregateQueryResponse>;
128
+ getAnalyticsFlowsAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
129
+ getAnalyticsFlowsAggregatesJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsFlowsAggregatesJobResultsOptions): Promise<Models.FlowAsyncAggregateQueryResponse>;
130
+ getAnalyticsJourneysAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
131
+ getAnalyticsJourneysAggregatesJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsJourneysAggregatesJobResultsOptions): Promise<Models.JourneyAsyncAggregateQueryResponse>;
132
+ getAnalyticsKnowledgeAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
133
+ getAnalyticsKnowledgeAggregatesJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsKnowledgeAggregatesJobResultsOptions): Promise<Models.KnowledgeAsyncAggregateQueryResponse>;
120
134
  getAnalyticsReportingExports(opts?: AnalyticsApi.getAnalyticsReportingExportsOptions): Promise<Models.ReportingExportJobListing>;
121
135
  getAnalyticsReportingExportsMetadata(): Promise<Models.ReportingExportMetadataJobListing>;
122
136
  getAnalyticsReportingMetadata(opts?: AnalyticsApi.getAnalyticsReportingMetadataOptions): Promise<Models.ReportMetaDataEntityListing>;
@@ -129,27 +143,56 @@ declare class AnalyticsApi {
129
143
  getAnalyticsReportingSchedules(opts?: AnalyticsApi.getAnalyticsReportingSchedulesOptions): Promise<Models.ReportScheduleEntityListing>;
130
144
  getAnalyticsReportingSettings(): Promise<Models.AnalyticsReportingSettings>;
131
145
  getAnalyticsReportingTimeperiods(): Promise<Array<string>>;
146
+ getAnalyticsResolutionsAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
147
+ getAnalyticsResolutionsAggregatesJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsResolutionsAggregatesJobResultsOptions): Promise<Models.ResolutionAsyncAggregateQueryResponse>;
148
+ getAnalyticsSurveysAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
149
+ getAnalyticsSurveysAggregatesJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsSurveysAggregatesJobResultsOptions): Promise<Models.SurveyAsyncAggregateQueryResponse>;
150
+ getAnalyticsTaskmanagementAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
151
+ getAnalyticsTaskmanagementAggregatesJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsTaskmanagementAggregatesJobResultsOptions): Promise<Models.TaskManagementAsyncAggregateQueryResponse>;
152
+ getAnalyticsTranscriptsAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
153
+ getAnalyticsTranscriptsAggregatesJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsTranscriptsAggregatesJobResultsOptions): Promise<Models.TranscriptAsyncAggregateQueryResponse>;
154
+ getAnalyticsUsersAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
155
+ getAnalyticsUsersAggregatesJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsUsersAggregatesJobResultsOptions): Promise<Models.UserAsyncAggregateQueryResponse>;
132
156
  getAnalyticsUsersDetailsJob(jobId: string): Promise<Models.AsyncQueryStatus>;
133
157
  getAnalyticsUsersDetailsJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsUsersDetailsJobResultsOptions): Promise<Models.AnalyticsUserDetailsAsyncQueryResponse>;
134
158
  getAnalyticsUsersDetailsJobsAvailability(): Promise<Models.DataAvailabilityResponse>;
135
159
  patchAnalyticsReportingSettings(body: Models.AnalyticsReportingSettings): Promise<Models.AnalyticsReportingSettings>;
160
+ postAnalyticsActionsAggregatesJobs(body: Models.ActionAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
136
161
  postAnalyticsActionsAggregatesQuery(body: Models.ActionAggregationQuery): Promise<Models.ActionAggregateQueryResponse>;
162
+ postAnalyticsBotsAggregatesJobs(body: Models.BotAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
137
163
  postAnalyticsBotsAggregatesQuery(body: Models.BotAggregationQuery): Promise<Models.BotAggregateQueryResponse>;
138
164
  postAnalyticsConversationDetailsProperties(conversationId: string, body: Models.PropertyIndexRequest): Promise<Models.PropertyIndexRequest>;
165
+ postAnalyticsConversationsActivityQuery(body: Models.ConversationActivityQuery, opts?: AnalyticsApi.postAnalyticsConversationsActivityQueryOptions): Promise<Models.ConversationActivityResponse>;
166
+ postAnalyticsConversationsAggregatesJobs(body: Models.ConversationAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
139
167
  postAnalyticsConversationsAggregatesQuery(body: Models.ConversationAggregationQuery): Promise<Models.ConversationAggregateQueryResponse>;
140
168
  postAnalyticsConversationsDetailsJobs(body: Models.AsyncConversationQuery): Promise<Models.AsyncQueryResponse>;
141
169
  postAnalyticsConversationsDetailsQuery(body: Models.ConversationQuery): Promise<Models.AnalyticsConversationQueryResponse>;
142
170
  postAnalyticsConversationsTranscriptsQuery(body: Models.TranscriptConversationDetailSearchRequest): Promise<Models.AnalyticsConversationWithoutAttributesMultiGetResponse>;
171
+ postAnalyticsEvaluationsAggregatesJobs(body: Models.EvaluationAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
143
172
  postAnalyticsEvaluationsAggregatesQuery(body: Models.EvaluationAggregationQuery): Promise<Models.EvaluationAggregateQueryResponse>;
173
+ postAnalyticsFlowsActivityQuery(body: Models.FlowActivityQuery, opts?: AnalyticsApi.postAnalyticsFlowsActivityQueryOptions): Promise<Models.FlowActivityResponse>;
174
+ postAnalyticsFlowsAggregatesJobs(body: Models.FlowAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
144
175
  postAnalyticsFlowsAggregatesQuery(body: Models.FlowAggregationQuery): Promise<Models.FlowAggregateQueryResponse>;
145
176
  postAnalyticsFlowsObservationsQuery(body: Models.FlowObservationQuery): Promise<Models.FlowObservationQueryResponse>;
177
+ postAnalyticsJourneysAggregatesJobs(body: Models.JourneyAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
146
178
  postAnalyticsJourneysAggregatesQuery(body: Models.JourneyAggregationQuery): Promise<Models.JourneyAggregateQueryResponse>;
179
+ postAnalyticsKnowledgeAggregatesJobs(body: Models.KnowledgeAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
180
+ postAnalyticsKnowledgeAggregatesQuery(body: Models.KnowledgeAggregationQuery): Promise<Models.KnowledgeAggregateQueryResponse>;
147
181
  postAnalyticsQueuesObservationsQuery(body: Models.QueueObservationQuery): Promise<Models.QueueObservationQueryResponse>;
148
182
  postAnalyticsReportingExports(body: Models.ReportingExportJobRequest): Promise<Models.ReportingExportJobResponse>;
149
183
  postAnalyticsReportingScheduleRunreport(scheduleId: string): Promise<Models.RunNowResponse>;
150
184
  postAnalyticsReportingSchedules(body: Models.ReportSchedule): Promise<Models.ReportSchedule>;
185
+ postAnalyticsResolutionsAggregatesJobs(body: Models.ResolutionAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
186
+ postAnalyticsRoutingActivityQuery(body: Models.RoutingActivityQuery, opts?: AnalyticsApi.postAnalyticsRoutingActivityQueryOptions): Promise<Models.RoutingActivityResponse>;
187
+ postAnalyticsSurveysAggregatesJobs(body: Models.SurveyAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
151
188
  postAnalyticsSurveysAggregatesQuery(body: Models.SurveyAggregationQuery): Promise<Models.SurveyAggregateQueryResponse>;
189
+ postAnalyticsTaskmanagementAggregatesJobs(body: Models.TaskManagementAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
190
+ postAnalyticsTaskmanagementAggregatesQuery(body: Models.TaskManagementAggregationQuery): Promise<Models.TaskManagementAggregateQueryResponse>;
191
+ postAnalyticsTeamsActivityQuery(body: Models.TeamActivityQuery, opts?: AnalyticsApi.postAnalyticsTeamsActivityQueryOptions): Promise<Models.TeamActivityResponse>;
192
+ postAnalyticsTranscriptsAggregatesJobs(body: Models.TranscriptAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
152
193
  postAnalyticsTranscriptsAggregatesQuery(body: Models.TranscriptAggregationQuery): Promise<Models.TranscriptAggregateQueryResponse>;
194
+ postAnalyticsUsersActivityQuery(body: Models.UserActivityQuery, opts?: AnalyticsApi.postAnalyticsUsersActivityQueryOptions): Promise<Models.UserActivityResponse>;
195
+ postAnalyticsUsersAggregatesJobs(body: Models.UserAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
153
196
  postAnalyticsUsersAggregatesQuery(body: Models.UserAggregationQuery): Promise<Models.UserAggregateQueryResponse>;
154
197
  postAnalyticsUsersDetailsJobs(body: Models.AsyncUserDetailsQuery): Promise<Models.AsyncQueryResponse>;
155
198
  postAnalyticsUsersDetailsQuery(body: Models.UserDetailsQuery): Promise<Models.AnalyticsUserDetailsQueryResponse>;
@@ -159,6 +202,9 @@ declare class AnalyticsApi {
159
202
  }
160
203
 
161
204
  declare namespace AnalyticsApi {
205
+ export interface getAnalyticsActionsAggregatesJobResultsOptions {
206
+ "cursor"?: string;
207
+ }
162
208
  export interface getAnalyticsBotflowReportingturnsOptions {
163
209
  "after"?: string;
164
210
  "pageSize"?: string;
@@ -167,6 +213,12 @@ declare namespace AnalyticsApi {
167
213
  "language"?: string;
168
214
  "askActionResults"?: string;
169
215
  }
216
+ export interface getAnalyticsBotsAggregatesJobResultsOptions {
217
+ "cursor"?: string;
218
+ }
219
+ export interface getAnalyticsConversationsAggregatesJobResultsOptions {
220
+ "cursor"?: string;
221
+ }
170
222
  export interface getAnalyticsConversationsDetailsOptions {
171
223
  "id"?: Array<string>;
172
224
  }
@@ -174,6 +226,18 @@ declare namespace AnalyticsApi {
174
226
  "cursor"?: string;
175
227
  "pageSize"?: number;
176
228
  }
229
+ export interface getAnalyticsEvaluationsAggregatesJobResultsOptions {
230
+ "cursor"?: string;
231
+ }
232
+ export interface getAnalyticsFlowsAggregatesJobResultsOptions {
233
+ "cursor"?: string;
234
+ }
235
+ export interface getAnalyticsJourneysAggregatesJobResultsOptions {
236
+ "cursor"?: string;
237
+ }
238
+ export interface getAnalyticsKnowledgeAggregatesJobResultsOptions {
239
+ "cursor"?: string;
240
+ }
177
241
  export interface getAnalyticsReportingExportsOptions {
178
242
  "pageNumber"?: number;
179
243
  "pageSize"?: number;
@@ -194,10 +258,45 @@ declare namespace AnalyticsApi {
194
258
  "pageNumber"?: number;
195
259
  "pageSize"?: number;
196
260
  }
261
+ export interface getAnalyticsResolutionsAggregatesJobResultsOptions {
262
+ "cursor"?: string;
263
+ }
264
+ export interface getAnalyticsSurveysAggregatesJobResultsOptions {
265
+ "cursor"?: string;
266
+ }
267
+ export interface getAnalyticsTaskmanagementAggregatesJobResultsOptions {
268
+ "cursor"?: string;
269
+ }
270
+ export interface getAnalyticsTranscriptsAggregatesJobResultsOptions {
271
+ "cursor"?: string;
272
+ }
273
+ export interface getAnalyticsUsersAggregatesJobResultsOptions {
274
+ "cursor"?: string;
275
+ }
197
276
  export interface getAnalyticsUsersDetailsJobResultsOptions {
198
277
  "cursor"?: string;
199
278
  "pageSize"?: number;
200
279
  }
280
+ export interface postAnalyticsConversationsActivityQueryOptions {
281
+ "pageSize"?: number;
282
+ "pageNumber"?: number;
283
+ }
284
+ export interface postAnalyticsFlowsActivityQueryOptions {
285
+ "pageSize"?: number;
286
+ "pageNumber"?: number;
287
+ }
288
+ export interface postAnalyticsRoutingActivityQueryOptions {
289
+ "pageSize"?: number;
290
+ "pageNumber"?: number;
291
+ }
292
+ export interface postAnalyticsTeamsActivityQueryOptions {
293
+ "pageSize"?: number;
294
+ "pageNumber"?: number;
295
+ }
296
+ export interface postAnalyticsUsersActivityQueryOptions {
297
+ "pageSize"?: number;
298
+ "pageNumber"?: number;
299
+ }
201
300
  }
202
301
 
203
302
  declare class ArchitectApi {
@@ -260,6 +359,9 @@ declare class ArchitectApi {
260
359
  getFlowsDatatablesDivisionviews(opts?: ArchitectApi.getFlowsDatatablesDivisionviewsOptions): Promise<Models.DataTablesDomainEntityListing>;
261
360
  getFlowsDivisionviews(opts?: ArchitectApi.getFlowsDivisionviewsOptions): Promise<Models.FlowDivisionViewEntityListing>;
262
361
  getFlowsExecution(flowExecutionId: string): Promise<Models.FlowRuntimeExecution>;
362
+ getFlowsInstance(instanceId: string, opts?: ArchitectApi.getFlowsInstanceOptions): Promise<Models.GetFlowExecutionDataJobResult>;
363
+ getFlowsInstancesJob(jobId: string): Promise<Models.GetFlowExecutionDataJobResult>;
364
+ getFlowsInstancesQuerycapabilities(opts?: ArchitectApi.getFlowsInstancesQuerycapabilitiesOptions): Promise<Models.FlowsQueryCriteriaResponse>;
263
365
  getFlowsJob(jobId: string, opts?: ArchitectApi.getFlowsJobOptions): Promise<Models.ArchitectJobStateResponse>;
264
366
  getFlowsMilestone(milestoneId: string): Promise<Models.FlowMilestone>;
265
367
  getFlowsMilestones(opts?: ArchitectApi.getFlowsMilestonesOptions): Promise<Models.FlowMilestoneListing>;
@@ -291,6 +393,8 @@ declare class ArchitectApi {
291
393
  postFlowsDatatableRows(datatableId: string, dataTableRow: object): Promise<{ [key: string]: object; }>;
292
394
  postFlowsDatatables(body: Models.DataTable): Promise<Models.DataTable>;
293
395
  postFlowsExecutions(flowLaunchRequest: Models.FlowExecutionLaunchRequest): Promise<Models.FlowExecutionLaunchResponse>;
396
+ postFlowsInstancesJobs(body: Models.ExecutionDataRequest, opts?: ArchitectApi.postFlowsInstancesJobsOptions): Promise<Models.GetFlowExecutionDataJobResult>;
397
+ postFlowsInstancesQuery(body: Models.CriteriaQuery, opts?: ArchitectApi.postFlowsInstancesQueryOptions): Promise<Models.FlowResultEntityListing>;
294
398
  postFlowsJobs(): Promise<Models.RegisterArchitectJobResponse>;
295
399
  postFlowsMilestones(opts?: ArchitectApi.postFlowsMilestonesOptions): Promise<Models.FlowMilestone>;
296
400
  postFlowsOutcomes(opts?: ArchitectApi.postFlowsOutcomesOptions): Promise<Models.FlowOutcome>;
@@ -537,6 +641,12 @@ declare namespace ArchitectApi {
537
641
  "divisionId"?: Array<string>;
538
642
  "includeSchemas"?: boolean;
539
643
  }
644
+ export interface getFlowsInstanceOptions {
645
+ "expand"?: string;
646
+ }
647
+ export interface getFlowsInstancesQuerycapabilitiesOptions {
648
+ "expand"?: string;
649
+ }
540
650
  export interface getFlowsJobOptions {
541
651
  "expand"?: Array<string>;
542
652
  }
@@ -586,6 +696,12 @@ declare namespace ArchitectApi {
586
696
  export interface postFlowsActionsPublishOptions {
587
697
  "version"?: string;
588
698
  }
699
+ export interface postFlowsInstancesJobsOptions {
700
+ "expand"?: string;
701
+ }
702
+ export interface postFlowsInstancesQueryOptions {
703
+ "indexOnly"?: boolean;
704
+ }
589
705
  export interface postFlowsMilestonesOptions {
590
706
  "body"?: Models.FlowMilestone;
591
707
  }
@@ -1021,6 +1137,8 @@ declare class ConversationsApi {
1021
1137
  deleteConversationsMessagingIntegrationsWhatsappIntegrationId(integrationId: string): Promise<Models.WhatsAppIntegration>;
1022
1138
  deleteConversationsMessagingSupportedcontentSupportedContentId(supportedContentId: string): Promise<void>;
1023
1139
  getAnalyticsConversationDetails(conversationId: string): Promise<Models.AnalyticsConversationWithoutAttributes>;
1140
+ getAnalyticsConversationsAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
1141
+ getAnalyticsConversationsAggregatesJobResults(jobId: string, opts?: ConversationsApi.getAnalyticsConversationsAggregatesJobResultsOptions): Promise<Models.ConversationAsyncAggregateQueryResponse>;
1024
1142
  getAnalyticsConversationsDetails(opts?: ConversationsApi.getAnalyticsConversationsDetailsOptions): Promise<Models.AnalyticsConversationWithoutAttributesMultiGetResponse>;
1025
1143
  getAnalyticsConversationsDetailsJob(jobId: string): Promise<Models.AsyncQueryStatus>;
1026
1144
  getAnalyticsConversationsDetailsJobResults(jobId: string, opts?: ConversationsApi.getAnalyticsConversationsDetailsJobResultsOptions): Promise<Models.AnalyticsConversationAsyncQueryResponse>;
@@ -1095,6 +1213,7 @@ declare class ConversationsApi {
1095
1213
  getConversationsScreenshareParticipantCommunicationWrapup(conversationId: string, participantId: string, communicationId: string, opts?: ConversationsApi.getConversationsScreenshareParticipantCommunicationWrapupOptions): Promise<Models.AssignedWrapupCode>;
1096
1214
  getConversationsSettings(): Promise<Models.Settings>;
1097
1215
  getConversationsSocialParticipantCommunicationWrapup(conversationId: string, participantId: string, communicationId: string, opts?: ConversationsApi.getConversationsSocialParticipantCommunicationWrapupOptions): Promise<Models.AssignedWrapupCode>;
1216
+ getConversationsVideoDetails(conferenceId: string): Promise<Models.VideoConferenceDetails>;
1098
1217
  getConversationsVideoParticipantCommunicationWrapup(conversationId: string, participantId: string, communicationId: string, opts?: ConversationsApi.getConversationsVideoParticipantCommunicationWrapupOptions): Promise<Models.AssignedWrapupCode>;
1099
1218
  patchConversationParticipant(conversationId: string, participantId: string, body: Models.MediaParticipantRequest): Promise<void>;
1100
1219
  patchConversationParticipantAttributes(conversationId: string, participantId: string, body: Models.ParticipantAttributes): Promise<void>;
@@ -1134,6 +1253,8 @@ declare class ConversationsApi {
1134
1253
  patchConversationsMessagingSupportedcontentSupportedContentId(supportedContentId: string, body: Models.SupportedContent): Promise<Models.SupportedContent>;
1135
1254
  patchConversationsSettings(body: Models.Settings): Promise<void>;
1136
1255
  postAnalyticsConversationDetailsProperties(conversationId: string, body: Models.PropertyIndexRequest): Promise<Models.PropertyIndexRequest>;
1256
+ postAnalyticsConversationsActivityQuery(body: Models.ConversationActivityQuery, opts?: ConversationsApi.postAnalyticsConversationsActivityQueryOptions): Promise<Models.ConversationActivityResponse>;
1257
+ postAnalyticsConversationsAggregatesJobs(body: Models.ConversationAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
1137
1258
  postAnalyticsConversationsAggregatesQuery(body: Models.ConversationAggregationQuery): Promise<Models.ConversationAggregateQueryResponse>;
1138
1259
  postAnalyticsConversationsDetailsJobs(body: Models.AsyncConversationQuery): Promise<Models.AsyncQueryResponse>;
1139
1260
  postAnalyticsConversationsDetailsQuery(body: Models.ConversationQuery): Promise<Models.AnalyticsConversationQueryResponse>;
@@ -1179,6 +1300,7 @@ declare class ConversationsApi {
1179
1300
  postConversationsMessageCommunicationTyping(conversationId: string, communicationId: string, body: Models.MessageTypingEventRequest): Promise<void>;
1180
1301
  postConversationsMessageMessagesBulk(conversationId: string, opts?: ConversationsApi.postConversationsMessageMessagesBulkOptions): Promise<Models.TextMessageListing>;
1181
1302
  postConversationsMessageParticipantCommunicationWrapup(conversationId: string, participantId: string, communicationId: string, opts?: ConversationsApi.postConversationsMessageParticipantCommunicationWrapupOptions): Promise<void>;
1303
+ postConversationsMessageParticipantMonitor(conversationId: string, participantId: string): Promise<void>;
1182
1304
  postConversationsMessageParticipantReplace(conversationId: string, participantId: string, body: Models.TransferRequest): Promise<void>;
1183
1305
  postConversationsMessages(body: Models.CreateOutboundMessagingConversationRequest): Promise<Models.MessageConversation>;
1184
1306
  postConversationsMessagesAgentless(body: Models.SendAgentlessOutboundMessageRequest): Promise<Models.SendAgentlessOutboundMessageResponse>;
@@ -1214,6 +1336,9 @@ declare class ConversationsApi {
1214
1336
  }
1215
1337
 
1216
1338
  declare namespace ConversationsApi {
1339
+ export interface getAnalyticsConversationsAggregatesJobResultsOptions {
1340
+ "cursor"?: string;
1341
+ }
1217
1342
  export interface getAnalyticsConversationsDetailsOptions {
1218
1343
  "id"?: Array<string>;
1219
1344
  }
@@ -1372,6 +1497,10 @@ declare namespace ConversationsApi {
1372
1497
  export interface patchConversationsMessageParticipantAttributesOptions {
1373
1498
  "body"?: Models.ParticipantAttributes;
1374
1499
  }
1500
+ export interface postAnalyticsConversationsActivityQueryOptions {
1501
+ "pageSize"?: number;
1502
+ "pageNumber"?: number;
1503
+ }
1375
1504
  export interface postConversationParticipantCallbacksOptions {
1376
1505
  "body"?: Models.CreateCallbackOnConversationCommand;
1377
1506
  }
@@ -1628,11 +1757,22 @@ declare namespace FaxApi {
1628
1757
  }
1629
1758
 
1630
1759
  declare class FlowsApi {
1760
+ getAnalyticsFlowsAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
1761
+ getAnalyticsFlowsAggregatesJobResults(jobId: string, opts?: FlowsApi.getAnalyticsFlowsAggregatesJobResultsOptions): Promise<Models.FlowAsyncAggregateQueryResponse>;
1762
+ postAnalyticsFlowsActivityQuery(body: Models.FlowActivityQuery, opts?: FlowsApi.postAnalyticsFlowsActivityQueryOptions): Promise<Models.FlowActivityResponse>;
1763
+ postAnalyticsFlowsAggregatesJobs(body: Models.FlowAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
1631
1764
  postAnalyticsFlowsAggregatesQuery(body: Models.FlowAggregationQuery): Promise<Models.FlowAggregateQueryResponse>;
1632
1765
  postAnalyticsFlowsObservationsQuery(body: Models.FlowObservationQuery): Promise<Models.FlowObservationQueryResponse>;
1633
1766
  }
1634
1767
 
1635
1768
  declare namespace FlowsApi {
1769
+ export interface getAnalyticsFlowsAggregatesJobResultsOptions {
1770
+ "cursor"?: string;
1771
+ }
1772
+ export interface postAnalyticsFlowsActivityQueryOptions {
1773
+ "pageSize"?: number;
1774
+ "pageNumber"?: number;
1775
+ }
1636
1776
  }
1637
1777
 
1638
1778
  declare class GamificationApi {
@@ -1860,9 +2000,11 @@ declare namespace GreetingsApi {
1860
2000
 
1861
2001
  declare class GroupsApi {
1862
2002
  deleteGroup(groupId: string): Promise<void>;
2003
+ deleteGroupDynamicsettings(groupId: string): Promise<void>;
1863
2004
  deleteGroupMembers(groupId: string, ids: string): Promise<object>;
1864
2005
  getFieldconfig(type: string): Promise<Models.FieldConfig>;
1865
2006
  getGroup(groupId: string): Promise<Models.Group>;
2007
+ getGroupDynamicsettings(groupId: string): Promise<Models.DynamicGroupDefinition>;
1866
2008
  getGroupIndividuals(groupId: string): Promise<Models.UserEntityListing>;
1867
2009
  getGroupMembers(groupId: string, opts?: GroupsApi.getGroupMembersOptions): Promise<Models.UserEntityListing>;
1868
2010
  getGroupProfile(groupId: string, opts?: GroupsApi.getGroupProfileOptions): Promise<Models.GroupProfile>;
@@ -1871,8 +2013,10 @@ declare class GroupsApi {
1871
2013
  getProfilesGroups(opts?: GroupsApi.getProfilesGroupsOptions): Promise<Models.GroupProfileEntityListing>;
1872
2014
  postGroupMembers(groupId: string, body: Models.GroupMembersUpdate): Promise<object>;
1873
2015
  postGroups(body: Models.GroupCreate): Promise<Models.Group>;
2016
+ postGroupsDynamicsettingsPreview(body: Models.DynamicGroupQuery): Promise<Models.DynamicGroupQueryPreview>;
1874
2017
  postGroupsSearch(body: Models.GroupSearchRequest): Promise<Models.GroupsSearchResponse>;
1875
- putGroup(groupId: string, opts?: GroupsApi.putGroupOptions): Promise<Models.Group>;
2018
+ putGroup(groupId: string, opts?: GroupsApi.putGroupOptions): Promise<Models.Group>;
2019
+ putGroupDynamicsettings(groupId: string, body: Models.DynamicGroupQuery): Promise<void>;
1876
2020
  }
1877
2021
 
1878
2022
  declare namespace GroupsApi {
@@ -2017,6 +2161,12 @@ declare class IntegrationsApi {
2017
2161
  getIntegrationsSpeechLexBotAlias(aliasId: string): Promise<Models.LexBotAlias>;
2018
2162
  getIntegrationsSpeechLexBotBotIdAliases(botId: string, opts?: IntegrationsApi.getIntegrationsSpeechLexBotBotIdAliasesOptions): Promise<Models.LexBotAliasEntityListing>;
2019
2163
  getIntegrationsSpeechLexBots(opts?: IntegrationsApi.getIntegrationsSpeechLexBotsOptions): Promise<Models.LexBotEntityListing>;
2164
+ getIntegrationsSpeechNuanceNuanceIntegrationIdBot(nuanceIntegrationId: string, botId: string, opts?: IntegrationsApi.getIntegrationsSpeechNuanceNuanceIntegrationIdBotOptions): Promise<Models.NuanceBot>;
2165
+ getIntegrationsSpeechNuanceNuanceIntegrationIdBotJob(nuanceIntegrationId: string, botId: string, jobId: string): Promise<Models.AsyncJob>;
2166
+ getIntegrationsSpeechNuanceNuanceIntegrationIdBotJobResults(nuanceIntegrationId: string, botId: string, jobId: string): Promise<Models.NuanceBot>;
2167
+ getIntegrationsSpeechNuanceNuanceIntegrationIdBots(nuanceIntegrationId: string, opts?: IntegrationsApi.getIntegrationsSpeechNuanceNuanceIntegrationIdBotsOptions): Promise<Models.NuanceBotEntityListing>;
2168
+ getIntegrationsSpeechNuanceNuanceIntegrationIdBotsJob(nuanceIntegrationId: string, jobId: string): Promise<Models.AsyncJob>;
2169
+ getIntegrationsSpeechNuanceNuanceIntegrationIdBotsJobResults(nuanceIntegrationId: string, jobId: string): Promise<Models.NuanceBotEntityListing>;
2020
2170
  getIntegrationsSpeechTtsEngine(engineId: string, opts?: IntegrationsApi.getIntegrationsSpeechTtsEngineOptions): Promise<Models.TtsEngineEntity>;
2021
2171
  getIntegrationsSpeechTtsEngineVoice(engineId: string, voiceId: string): Promise<Models.TtsVoiceEntity>;
2022
2172
  getIntegrationsSpeechTtsEngineVoices(engineId: string, opts?: IntegrationsApi.getIntegrationsSpeechTtsEngineVoicesOptions): Promise<Models.TtsVoiceEntityListing>;
@@ -2038,9 +2188,13 @@ declare class IntegrationsApi {
2038
2188
  postIntegrationsActions(body: Models.PostActionInput): Promise<Models.Action>;
2039
2189
  postIntegrationsActionsDrafts(body: Models.PostActionInput): Promise<Models.Action>;
2040
2190
  postIntegrationsCredentials(opts?: IntegrationsApi.postIntegrationsCredentialsOptions): Promise<Models.CredentialInfo>;
2191
+ postIntegrationsSpeechNuanceNuanceIntegrationIdBotJobs(nuanceIntegrationId: string, botId: string, opts?: IntegrationsApi.postIntegrationsSpeechNuanceNuanceIntegrationIdBotJobsOptions): Promise<Models.AsyncJob>;
2192
+ postIntegrationsSpeechNuanceNuanceIntegrationIdBotsJobs(nuanceIntegrationId: string, opts?: IntegrationsApi.postIntegrationsSpeechNuanceNuanceIntegrationIdBotsJobsOptions): Promise<Models.AsyncJob>;
2193
+ postIntegrationsSpeechNuanceNuanceIntegrationIdBotsLaunchValidate(nuanceIntegrationId: string, settings: Models.BotExecutionConfiguration): Promise<void>;
2041
2194
  putIntegrationConfigCurrent(integrationId: string, opts?: IntegrationsApi.putIntegrationConfigCurrentOptions): Promise<Models.IntegrationConfiguration>;
2042
2195
  putIntegrationsBotconnectorIntegrationIdBots(integrationId: string, botList: Models.BotList): Promise<void>;
2043
2196
  putIntegrationsCredential(credentialId: string, opts?: IntegrationsApi.putIntegrationsCredentialOptions): Promise<Models.CredentialInfo>;
2197
+ putIntegrationsSpeechNuanceNuanceIntegrationIdBotsLaunchSettings(nuanceIntegrationId: string, settings: Models.NuanceBotLaunchSettings): Promise<void>;
2044
2198
  putIntegrationsSpeechTtsSettings(body: Models.TtsSettings): Promise<Models.TtsSettings>;
2045
2199
  }
2046
2200
 
@@ -2151,6 +2305,15 @@ declare namespace IntegrationsApi {
2151
2305
  "pageSize"?: number;
2152
2306
  "name"?: string;
2153
2307
  }
2308
+ export interface getIntegrationsSpeechNuanceNuanceIntegrationIdBotOptions {
2309
+ "expand"?: Array<string>;
2310
+ "targetChannel"?: string;
2311
+ }
2312
+ export interface getIntegrationsSpeechNuanceNuanceIntegrationIdBotsOptions {
2313
+ "pageNumber"?: number;
2314
+ "pageSize"?: number;
2315
+ "onlyRegisteredBots"?: boolean;
2316
+ }
2154
2317
  export interface getIntegrationsSpeechTtsEngineOptions {
2155
2318
  "includeVoices"?: boolean;
2156
2319
  }
@@ -2197,6 +2360,15 @@ declare namespace IntegrationsApi {
2197
2360
  export interface postIntegrationsCredentialsOptions {
2198
2361
  "body"?: Models.Credential;
2199
2362
  }
2363
+ export interface postIntegrationsSpeechNuanceNuanceIntegrationIdBotJobsOptions {
2364
+ "expand"?: Array<string>;
2365
+ "body"?: string;
2366
+ }
2367
+ export interface postIntegrationsSpeechNuanceNuanceIntegrationIdBotsJobsOptions {
2368
+ "pageNumber"?: number;
2369
+ "pageSize"?: number;
2370
+ "onlyRegisteredBots"?: boolean;
2371
+ }
2200
2372
  export interface putIntegrationConfigCurrentOptions {
2201
2373
  "body"?: Models.IntegrationConfiguration;
2202
2374
  }
@@ -2211,6 +2383,8 @@ declare class JourneyApi {
2211
2383
  deleteJourneyOutcome(outcomeId: string): Promise<void>;
2212
2384
  deleteJourneyOutcomesPredictor(predictorId: string): Promise<void>;
2213
2385
  deleteJourneySegment(segmentId: string): Promise<void>;
2386
+ getAnalyticsJourneysAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
2387
+ getAnalyticsJourneysAggregatesJobResults(jobId: string, opts?: JourneyApi.getAnalyticsJourneysAggregatesJobResultsOptions): Promise<Models.JourneyAsyncAggregateQueryResponse>;
2214
2388
  getJourneyActionmap(actionMapId: string): Promise<Models.ActionMap>;
2215
2389
  getJourneyActionmaps(opts?: JourneyApi.getJourneyActionmapsOptions): Promise<Models.ActionMapListing>;
2216
2390
  getJourneyActionmapsEstimatesJob(jobId: string): Promise<string>;
@@ -2219,24 +2393,31 @@ declare class JourneyApi {
2219
2393
  getJourneyActiontargets(opts?: JourneyApi.getJourneyActiontargetsOptions): Promise<Models.ActionTargetListing>;
2220
2394
  getJourneyActiontemplate(actionTemplateId: string): Promise<Models.ActionTemplate>;
2221
2395
  getJourneyActiontemplates(opts?: JourneyApi.getJourneyActiontemplatesOptions): Promise<Models.ActionTemplateListing>;
2396
+ getJourneyCustomerCustomerIdSessions(customerIdType: string, customerId: string, opts?: JourneyApi.getJourneyCustomerCustomerIdSessionsOptions): Promise<Models.SessionListing>;
2222
2397
  getJourneyOutcome(outcomeId: string): Promise<Models.Outcome>;
2223
2398
  getJourneyOutcomes(opts?: JourneyApi.getJourneyOutcomesOptions): Promise<Models.OutcomeListing>;
2399
+ getJourneyOutcomesAttributionsJob(jobId: string): Promise<Models.OutcomeAttributionJobStateResponse>;
2400
+ getJourneyOutcomesAttributionsJobResults(jobId: string): Promise<Models.OutcomeAttributionResponseListing>;
2224
2401
  getJourneyOutcomesPredictor(predictorId: string): Promise<Models.OutcomePredictor>;
2225
2402
  getJourneyOutcomesPredictors(): Promise<Models.OutcomePredictorListing>;
2226
2403
  getJourneySegment(segmentId: string): Promise<Models.JourneySegment>;
2227
2404
  getJourneySegments(opts?: JourneyApi.getJourneySegmentsOptions): Promise<Models.SegmentListing>;
2228
2405
  getJourneySession(sessionId: string): Promise<Models.Session>;
2406
+ getJourneySessionEvents(sessionId: string, opts?: JourneyApi.getJourneySessionEventsOptions): Promise<Models.EventListing>;
2229
2407
  getJourneySessionOutcomescores(sessionId: string): Promise<Models.OutcomeScoresResult>;
2408
+ getJourneySessionSegments(sessionId: string, opts?: JourneyApi.getJourneySessionSegmentsOptions): Promise<Models.SegmentAssignmentListing>;
2230
2409
  patchJourneyActionmap(actionMapId: string, opts?: JourneyApi.patchJourneyActionmapOptions): Promise<Models.ActionMap>;
2231
2410
  patchJourneyActiontarget(actionTargetId: string, opts?: JourneyApi.patchJourneyActiontargetOptions): Promise<Models.ActionTarget>;
2232
2411
  patchJourneyActiontemplate(actionTemplateId: string, opts?: JourneyApi.patchJourneyActiontemplateOptions): Promise<Models.ActionTemplate>;
2233
2412
  patchJourneyOutcome(outcomeId: string, opts?: JourneyApi.patchJourneyOutcomeOptions): Promise<Models.Outcome>;
2234
2413
  patchJourneySegment(segmentId: string, opts?: JourneyApi.patchJourneySegmentOptions): Promise<Models.JourneySegment>;
2414
+ postAnalyticsJourneysAggregatesJobs(body: Models.JourneyAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
2235
2415
  postAnalyticsJourneysAggregatesQuery(body: Models.JourneyAggregationQuery): Promise<Models.JourneyAggregateQueryResponse>;
2236
2416
  postJourneyActionmaps(opts?: JourneyApi.postJourneyActionmapsOptions): Promise<Models.ActionMap>;
2237
2417
  postJourneyActionmapsEstimatesJobs(body: Models.ActionMapEstimateRequest): Promise<Models.EstimateJobAsyncResponse>;
2238
2418
  postJourneyActiontemplates(opts?: JourneyApi.postJourneyActiontemplatesOptions): Promise<Models.ActionTemplate>;
2239
2419
  postJourneyOutcomes(opts?: JourneyApi.postJourneyOutcomesOptions): Promise<Models.Outcome>;
2420
+ postJourneyOutcomesAttributionsJobs(opts?: JourneyApi.postJourneyOutcomesAttributionsJobsOptions): Promise<Models.OutcomeAttributionAsyncResponse>;
2240
2421
  postJourneyOutcomesPredictors(opts?: JourneyApi.postJourneyOutcomesPredictorsOptions): Promise<Models.OutcomePredictor>;
2241
2422
  postJourneySegments(opts?: JourneyApi.postJourneySegmentsOptions): Promise<Models.JourneySegment>;
2242
2423
  }
@@ -2245,6 +2426,9 @@ declare namespace JourneyApi {
2245
2426
  export interface deleteJourneyActiontemplateOptions {
2246
2427
  "hardDelete"?: boolean;
2247
2428
  }
2429
+ export interface getAnalyticsJourneysAggregatesJobResultsOptions {
2430
+ "cursor"?: string;
2431
+ }
2248
2432
  export interface getJourneyActionmapsOptions {
2249
2433
  "pageNumber"?: number;
2250
2434
  "pageSize"?: number;
@@ -2268,6 +2452,10 @@ declare namespace JourneyApi {
2268
2452
  "queryFields"?: Array<string>;
2269
2453
  "queryValue"?: string;
2270
2454
  }
2455
+ export interface getJourneyCustomerCustomerIdSessionsOptions {
2456
+ "pageSize"?: string;
2457
+ "after"?: string;
2458
+ }
2271
2459
  export interface getJourneyOutcomesOptions {
2272
2460
  "pageNumber"?: number;
2273
2461
  "pageSize"?: number;
@@ -2285,6 +2473,16 @@ declare namespace JourneyApi {
2285
2473
  "queryFields"?: Array<string>;
2286
2474
  "queryValue"?: string;
2287
2475
  }
2476
+ export interface getJourneySessionEventsOptions {
2477
+ "pageSize"?: string;
2478
+ "after"?: string;
2479
+ }
2480
+ export interface getJourneySessionSegmentsOptions {
2481
+ "pageSize"?: string;
2482
+ "after"?: string;
2483
+ "segmentScope"?: string;
2484
+ "assignmentState"?: string;
2485
+ }
2288
2486
  export interface patchJourneyActionmapOptions {
2289
2487
  "body"?: Models.PatchActionMap;
2290
2488
  }
@@ -2309,6 +2507,9 @@ declare namespace JourneyApi {
2309
2507
  export interface postJourneyOutcomesOptions {
2310
2508
  "body"?: Models.Outcome;
2311
2509
  }
2510
+ export interface postJourneyOutcomesAttributionsJobsOptions {
2511
+ "body"?: Models.OutcomeAttributionListing;
2512
+ }
2312
2513
  export interface postJourneyOutcomesPredictorsOptions {
2313
2514
  "body"?: Models.OutcomePredictorRequest;
2314
2515
  }
@@ -2349,6 +2550,7 @@ declare class KnowledgeApi {
2349
2550
  getKnowledgeKnowledgebaseLanguageCategories(knowledgeBaseId: string, languageCode: string, opts?: KnowledgeApi.getKnowledgeKnowledgebaseLanguageCategoriesOptions): Promise<Models.CategoryListing>;
2350
2551
  getKnowledgeKnowledgebaseLanguageCategory(categoryId: string, knowledgeBaseId: string, languageCode: string): Promise<Models.KnowledgeExtendedCategory>;
2351
2552
  getKnowledgeKnowledgebaseLanguageDocument(documentId: string, knowledgeBaseId: string, languageCode: string): Promise<Models.KnowledgeDocument>;
2553
+ getKnowledgeKnowledgebaseLanguageDocumentUpload(documentId: string, knowledgeBaseId: string, languageCode: string, uploadId: string): Promise<Models.KnowledgeDocumentContentUpload>;
2352
2554
  getKnowledgeKnowledgebaseLanguageDocuments(knowledgeBaseId: string, languageCode: string, opts?: KnowledgeApi.getKnowledgeKnowledgebaseLanguageDocumentsOptions): Promise<Models.DocumentListing>;
2353
2555
  getKnowledgeKnowledgebaseLanguageDocumentsImport(knowledgeBaseId: string, languageCode: string, importId: string): Promise<Models.KnowledgeImport>;
2354
2556
  getKnowledgeKnowledgebaseLanguageTraining(knowledgeBaseId: string, languageCode: string, trainingId: string): Promise<Models.KnowledgeTraining>;
@@ -2378,12 +2580,16 @@ declare class KnowledgeApi {
2378
2580
  postKnowledgeKnowledgebaseDocumentVariations(knowledgeBaseId: string, documentId: string, body: Models.DocumentVariation): Promise<Models.DocumentVariation>;
2379
2581
  postKnowledgeKnowledgebaseDocumentVersions(knowledgeBaseId: string, documentId: string, body: Models.KnowledgeDocumentVersion): Promise<Models.KnowledgeDocumentVersion>;
2380
2582
  postKnowledgeKnowledgebaseDocuments(knowledgeBaseId: string, body: Models.KnowledgeDocumentReq): Promise<Models.KnowledgeDocumentResponse>;
2583
+ postKnowledgeKnowledgebaseDocumentsBulkRemove(knowledgeBaseId: string, body: Models.KnowledgeDocumentBulkRemoveRequest): Promise<Models.BulkResponse>;
2584
+ postKnowledgeKnowledgebaseDocumentsBulkUpdate(knowledgeBaseId: string, body: Models.KnowledgeDocumentBulkUpdateRequest): Promise<Models.BulkResponse>;
2381
2585
  postKnowledgeKnowledgebaseDocumentsSearch(knowledgeBaseId: string, opts?: KnowledgeApi.postKnowledgeKnowledgebaseDocumentsSearchOptions): Promise<Models.KnowledgeDocumentSearch>;
2382
2586
  postKnowledgeKnowledgebaseDocumentsSearchSuggestions(knowledgeBaseId: string, opts?: KnowledgeApi.postKnowledgeKnowledgebaseDocumentsSearchSuggestionsOptions): Promise<Models.KnowledgeDocumentSuggestion>;
2587
+ postKnowledgeKnowledgebaseDocumentsVersionsBulkAdd(knowledgeBaseId: string, body: Models.KnowledgeDocumentBulkVersionAddRequest): Promise<Models.BulkResponse>;
2383
2588
  postKnowledgeKnowledgebaseExportJobs(knowledgeBaseId: string, body: Models.KnowledgeExportJobRequest): Promise<Models.KnowledgeExportJobResponse>;
2384
2589
  postKnowledgeKnowledgebaseImportJobs(knowledgeBaseId: string, body: Models.KnowledgeImportJobRequest): Promise<Models.KnowledgeImportJobResponse>;
2385
2590
  postKnowledgeKnowledgebaseLabels(knowledgeBaseId: string, body: Models.LabelCreateRequest): Promise<Models.LabelResponse>;
2386
2591
  postKnowledgeKnowledgebaseLanguageCategories(knowledgeBaseId: string, languageCode: string, body: Models.KnowledgeCategoryRequest): Promise<Models.KnowledgeExtendedCategory>;
2592
+ postKnowledgeKnowledgebaseLanguageDocumentUploads(documentId: string, knowledgeBaseId: string, languageCode: string, body: Models.KnowledgeDocumentContentUpload): Promise<Models.KnowledgeDocumentContentUpload>;
2387
2593
  postKnowledgeKnowledgebaseLanguageDocuments(knowledgeBaseId: string, languageCode: string, body: Models.KnowledgeDocumentRequest): Promise<Models.KnowledgeDocument>;
2388
2594
  postKnowledgeKnowledgebaseLanguageDocumentsImports(knowledgeBaseId: string, languageCode: string, body: Models.KnowledgeImport): Promise<Models.KnowledgeImport>;
2389
2595
  postKnowledgeKnowledgebaseLanguageTrainingPromote(knowledgeBaseId: string, languageCode: string, trainingId: string): Promise<Models.KnowledgeTraining>;
@@ -2982,10 +3188,12 @@ declare class OrganizationAuthorizationApi {
2982
3188
  deleteOrgauthorizationTrusteeGroupRoles(trusteeOrgId: string, trusteeGroupId: string): Promise<void>;
2983
3189
  deleteOrgauthorizationTrusteeUser(trusteeOrgId: string, trusteeUserId: string): Promise<void>;
2984
3190
  deleteOrgauthorizationTrusteeUserRoles(trusteeOrgId: string, trusteeUserId: string): Promise<void>;
3191
+ deleteOrgauthorizationTrustees(id: Array<string>): Promise<void>;
2985
3192
  deleteOrgauthorizationTrustor(trustorOrgId: string): Promise<void>;
2986
3193
  deleteOrgauthorizationTrustorCloneduser(trustorOrgId: string, trusteeUserId: string): Promise<void>;
2987
3194
  deleteOrgauthorizationTrustorGroup(trustorOrgId: string, trustorGroupId: string): Promise<void>;
2988
3195
  deleteOrgauthorizationTrustorUser(trustorOrgId: string, trusteeUserId: string): Promise<void>;
3196
+ deleteOrgauthorizationTrustors(id: Array<string>): Promise<void>;
2989
3197
  getOrgauthorizationPairing(pairingId: string): Promise<Models.TrustRequest>;
2990
3198
  getOrgauthorizationTrustee(trusteeOrgId: string): Promise<Models.Trustee>;
2991
3199
  getOrgauthorizationTrusteeClonedusers(trusteeOrgId: string): Promise<Models.ClonedUserEntityListing>;
@@ -3443,8 +3651,11 @@ declare namespace OutboundApi {
3443
3651
  }
3444
3652
 
3445
3653
  declare class PresenceApi {
3654
+ deletePresenceDefinition0(definitionId: string): Promise<void>;
3446
3655
  deletePresenceSource(sourceId: string): Promise<void>;
3447
3656
  deletePresencedefinition(presenceId: string): Promise<void>;
3657
+ getPresenceDefinition0(definitionId: string): Promise<Models.OrganizationPresenceDefinition>;
3658
+ getPresenceDefinitions0(opts?: PresenceApi.getPresenceDefinitions0Options): Promise<Models.OrganizationPresenceDefinitionEntityListing>;
3448
3659
  getPresenceSettings(): Promise<Models.PresenceSettings>;
3449
3660
  getPresenceSource(sourceId: string): Promise<Models.Source>;
3450
3661
  getPresenceSources(opts?: PresenceApi.getPresenceSourcesOptions): Promise<Models.SourceEntityListing>;
@@ -3456,8 +3667,10 @@ declare class PresenceApi {
3456
3667
  getUserPresencesPurecloud(userId: string): Promise<Models.UserPresence>;
3457
3668
  patchUserPresence(userId: string, sourceId: string, body: Models.UserPresence): Promise<Models.UserPresence>;
3458
3669
  patchUserPresencesPurecloud(userId: string, body: Models.UserPresence): Promise<Models.UserPresence>;
3670
+ postPresenceDefinitions0(body: Models.OrganizationPresenceDefinition): Promise<Models.OrganizationPresenceDefinition>;
3459
3671
  postPresenceSources(body: Models.Source): Promise<Models.Source>;
3460
3672
  postPresencedefinitions(body: Models.OrganizationPresence): Promise<Models.OrganizationPresence>;
3673
+ putPresenceDefinition0(definitionId: string, body: Models.OrganizationPresenceDefinition): Promise<Models.OrganizationPresenceDefinition>;
3461
3674
  putPresenceSettings(body: Models.PresenceSettings): Promise<Models.PresenceSettings>;
3462
3675
  putPresenceSource(sourceId: string, body: Models.Source): Promise<Models.Source>;
3463
3676
  putPresenceUserPrimarysource(userId: string, body: Models.UserPrimarySource): Promise<Models.UserPrimarySource>;
@@ -3466,6 +3679,10 @@ declare class PresenceApi {
3466
3679
  }
3467
3680
 
3468
3681
  declare namespace PresenceApi {
3682
+ export interface getPresenceDefinitions0Options {
3683
+ "deactivated"?: string;
3684
+ "divisionId"?: Array<string>;
3685
+ }
3469
3686
  export interface getPresenceSourcesOptions {
3470
3687
  "deactivated"?: string;
3471
3688
  }
@@ -3519,6 +3736,10 @@ declare class QualityApi {
3519
3736
  deleteQualityForm(formId: string): Promise<void>;
3520
3737
  deleteQualityFormsEvaluation(formId: string): Promise<void>;
3521
3738
  deleteQualityFormsSurvey(formId: string): Promise<void>;
3739
+ getAnalyticsEvaluationsAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
3740
+ getAnalyticsEvaluationsAggregatesJobResults(jobId: string, opts?: QualityApi.getAnalyticsEvaluationsAggregatesJobResultsOptions): Promise<Models.EvaluationAsyncAggregateQueryResponse>;
3741
+ getAnalyticsSurveysAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
3742
+ getAnalyticsSurveysAggregatesJobResults(jobId: string, opts?: QualityApi.getAnalyticsSurveysAggregatesJobResultsOptions): Promise<Models.SurveyAsyncAggregateQueryResponse>;
3522
3743
  getQualityAgentsActivity(opts?: QualityApi.getQualityAgentsActivityOptions): Promise<Models.AgentActivityEntityListing>;
3523
3744
  getQualityCalibration(calibrationId: string, opts?: QualityApi.getQualityCalibrationOptions): Promise<Models.Calibration>;
3524
3745
  getQualityCalibrations(calibratorId: string, opts?: QualityApi.getQualityCalibrationsOptions): Promise<Models.CalibrationEntityListing>;
@@ -3549,7 +3770,9 @@ declare class QualityApi {
3549
3770
  getQualitySurvey(surveyId: string): Promise<Models.Survey>;
3550
3771
  getQualitySurveysScorable(customerSurveyUrl: string): Promise<Models.ScorableSurvey>;
3551
3772
  patchQualityFormsSurvey(formId: string, body: Models.SurveyForm): Promise<Models.SurveyForm>;
3773
+ postAnalyticsEvaluationsAggregatesJobs(body: Models.EvaluationAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
3552
3774
  postAnalyticsEvaluationsAggregatesQuery(body: Models.EvaluationAggregationQuery): Promise<Models.EvaluationAggregateQueryResponse>;
3775
+ postAnalyticsSurveysAggregatesJobs(body: Models.SurveyAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
3553
3776
  postAnalyticsSurveysAggregatesQuery(body: Models.SurveyAggregationQuery): Promise<Models.SurveyAggregateQueryResponse>;
3554
3777
  postQualityCalibrations(body: Models.CalibrationCreate, opts?: QualityApi.postQualityCalibrationsOptions): Promise<Models.Calibration>;
3555
3778
  postQualityConversationEvaluations(conversationId: string, body: Models.Evaluation, opts?: QualityApi.postQualityConversationEvaluationsOptions): Promise<Models.Evaluation>;
@@ -3575,6 +3798,12 @@ declare namespace QualityApi {
3575
3798
  export interface deleteQualityConversationEvaluationOptions {
3576
3799
  "expand"?: string;
3577
3800
  }
3801
+ export interface getAnalyticsEvaluationsAggregatesJobResultsOptions {
3802
+ "cursor"?: string;
3803
+ }
3804
+ export interface getAnalyticsSurveysAggregatesJobResultsOptions {
3805
+ "cursor"?: string;
3806
+ }
3578
3807
  export interface getQualityAgentsActivityOptions {
3579
3808
  "pageSize"?: number;
3580
3809
  "pageNumber"?: number;
@@ -3954,6 +4183,7 @@ declare class RoutingApi {
3954
4183
  deleteRoutingSmsPhonenumber(addressId: string): Promise<void>;
3955
4184
  deleteRoutingUserUtilization(userId: string): Promise<void>;
3956
4185
  deleteRoutingUtilization(): Promise<void>;
4186
+ deleteRoutingUtilizationTag(tagId: string, opts?: RoutingApi.deleteRoutingUtilizationTagOptions): Promise<void>;
3957
4187
  deleteRoutingWrapupcode(codeId: string): Promise<void>;
3958
4188
  deleteUserRoutinglanguage(userId: string, languageId: string): Promise<void>;
3959
4189
  deleteUserRoutingskill(userId: string, skillId: string): Promise<void>;
@@ -4008,6 +4238,9 @@ declare class RoutingApi {
4008
4238
  getRoutingSmsPhonenumbers(opts?: RoutingApi.getRoutingSmsPhonenumbersOptions): Promise<Models.SmsPhoneNumberEntityListing>;
4009
4239
  getRoutingUserUtilization(userId: string): Promise<Models.AgentMaxUtilization>;
4010
4240
  getRoutingUtilization(): Promise<Models.Utilization>;
4241
+ getRoutingUtilizationTag(tagId: string): Promise<Models.UtilizationTag>;
4242
+ getRoutingUtilizationTagAgents(tagId: string): Promise<Array<object>>;
4243
+ getRoutingUtilizationTags(opts?: RoutingApi.getRoutingUtilizationTagsOptions): Promise<Models.UtilizationTagEntityListing>;
4011
4244
  getRoutingWrapupcode(codeId: string): Promise<Models.WrapupCode>;
4012
4245
  getRoutingWrapupcodes(opts?: RoutingApi.getRoutingWrapupcodesOptions): Promise<Models.WrapupCodeEntityListing>;
4013
4246
  getUserQueues(userId: string, opts?: RoutingApi.getUserQueuesOptions): Promise<Models.UserQueueEntityListing>;
@@ -4030,6 +4263,7 @@ declare class RoutingApi {
4030
4263
  patchUserRoutinglanguagesBulk(userId: string, body: Array<Models.UserRoutingLanguagePost>): Promise<Models.UserLanguageEntityListing>;
4031
4264
  patchUserRoutingskillsBulk(userId: string, body: Array<Models.UserRoutingSkillPost>): Promise<Models.UserSkillEntityListing>;
4032
4265
  postAnalyticsQueuesObservationsQuery(body: Models.QueueObservationQuery): Promise<Models.QueueObservationQueryResponse>;
4266
+ postAnalyticsRoutingActivityQuery(body: Models.RoutingActivityQuery, opts?: RoutingApi.postAnalyticsRoutingActivityQueryOptions): Promise<Models.RoutingActivityResponse>;
4033
4267
  postRoutingAssessments(opts?: RoutingApi.postRoutingAssessmentsOptions): Promise<Models.BenefitAssessment>;
4034
4268
  postRoutingAssessmentsJobs(opts?: RoutingApi.postRoutingAssessmentsJobsOptions): Promise<Models.BenefitAssessmentJob>;
4035
4269
  postRoutingEmailDomainRoutes(domainName: string, body: Models.InboundRoute): Promise<Models.InboundRoute>;
@@ -4048,6 +4282,8 @@ declare class RoutingApi {
4048
4282
  postRoutingSkills(body: Models.RoutingSkill): Promise<Models.RoutingSkill>;
4049
4283
  postRoutingSmsAddresses(body: Models.SmsAddressProvision): Promise<Models.SmsAddress>;
4050
4284
  postRoutingSmsPhonenumbers(body: Models.SmsPhoneNumberProvision): Promise<Models.SmsPhoneNumber>;
4285
+ postRoutingSmsPhonenumbersImport(body: Models.SmsPhoneNumberImport): Promise<Models.SmsPhoneNumber>;
4286
+ postRoutingUtilizationTags(body: Models.CreateUtilizationTagRequest): Promise<Models.UtilizationTag>;
4051
4287
  postRoutingWrapupcodes(body: Models.WrapupCodeRequest): Promise<Models.WrapupCode>;
4052
4288
  postUserRoutinglanguages(userId: string, body: Models.UserRoutingLanguagePost): Promise<Models.UserRoutingLanguage>;
4053
4289
  postUserRoutingskills(userId: string, body: Models.UserRoutingSkillPost): Promise<Models.UserRoutingSkill>;
@@ -4069,6 +4305,9 @@ declare namespace RoutingApi {
4069
4305
  export interface deleteRoutingQueueOptions {
4070
4306
  "forceDelete"?: boolean;
4071
4307
  }
4308
+ export interface deleteRoutingUtilizationTagOptions {
4309
+ "forceDelete"?: boolean;
4310
+ }
4072
4311
  export interface getRoutingAssessmentsOptions {
4073
4312
  "before"?: string;
4074
4313
  "after"?: string;
@@ -4227,6 +4466,12 @@ declare namespace RoutingApi {
4227
4466
  "language"?: string;
4228
4467
  "integrationId"?: string;
4229
4468
  }
4469
+ export interface getRoutingUtilizationTagsOptions {
4470
+ "pageSize"?: number;
4471
+ "pageNumber"?: number;
4472
+ "sortOrder"?: string;
4473
+ "name"?: string;
4474
+ }
4230
4475
  export interface getRoutingWrapupcodesOptions {
4231
4476
  "pageSize"?: number;
4232
4477
  "pageNumber"?: number;
@@ -4263,6 +4508,10 @@ declare namespace RoutingApi {
4263
4508
  export interface patchUserQueuesOptions {
4264
4509
  "divisionId"?: Array<string>;
4265
4510
  }
4511
+ export interface postAnalyticsRoutingActivityQueryOptions {
4512
+ "pageSize"?: number;
4513
+ "pageNumber"?: number;
4514
+ }
4266
4515
  export interface postRoutingAssessmentsOptions {
4267
4516
  "body"?: Models.CreateBenefitAssessmentRequest;
4268
4517
  }
@@ -4512,6 +4761,7 @@ declare class SearchApi {
4512
4761
  getVoicemailSearch(q64: string, opts?: SearchApi.getVoicemailSearchOptions): Promise<Models.VoicemailsSearchResponse>;
4513
4762
  postAnalyticsConversationsTranscriptsQuery(body: Models.TranscriptConversationDetailSearchRequest): Promise<Models.AnalyticsConversationWithoutAttributesMultiGetResponse>;
4514
4763
  postConversationsParticipantsAttributesSearch(body: Models.ConversationParticipantSearchRequest): Promise<Models.JsonCursorSearchResponse>;
4764
+ postDocumentationAllSearch(body: Models.DocumentationV2SearchRequest): Promise<Models.JsonNodeSearchResponse>;
4515
4765
  postDocumentationGknSearch(body: Models.GKNDocumentationSearchRequest): Promise<Models.GKNDocumentationSearchResponse>;
4516
4766
  postDocumentationSearch(body: Models.DocumentationSearchRequest): Promise<Models.DocumentationSearchResponse>;
4517
4767
  postGroupsSearch(body: Models.GroupSearchRequest): Promise<Models.GroupsSearchResponse>;
@@ -4522,6 +4772,8 @@ declare class SearchApi {
4522
4772
  postSpeechandtextanalyticsTranscriptsSearch(body: Models.TranscriptSearchRequest): Promise<Models.JsonSearchResponse>;
4523
4773
  postTeamsSearch(body: Models.TeamSearchRequest): Promise<Models.TeamsSearchResponse>;
4524
4774
  postUsersSearch(body: Models.UserSearchRequest): Promise<Models.UsersSearchResponse>;
4775
+ postUsersSearchConversationTarget(body: Models.UserSearchRequest): Promise<Models.UsersSearchResponse>;
4776
+ postUsersSearchQueuemembersManage(body: Models.UserSearchRequest): Promise<Models.UsersSearchResponse>;
4525
4777
  postUsersSearchTeamsAssign(body: Models.UserSearchRequest): Promise<Models.UsersSearchResponse>;
4526
4778
  postVoicemailSearch(body: Models.VoicemailSearchRequest): Promise<Models.VoicemailsSearchResponse>;
4527
4779
  }
@@ -4679,6 +4931,118 @@ declare namespace SuggestApi {
4679
4931
  }
4680
4932
  }
4681
4933
 
4934
+ declare class TaskManagementApi {
4935
+ deleteTaskmanagementWorkbin(workbinId: string): Promise<void>;
4936
+ deleteTaskmanagementWorkitem(workitemId: string): Promise<void>;
4937
+ deleteTaskmanagementWorkitemsSchema(schemaId: string): Promise<void>;
4938
+ deleteTaskmanagementWorktype(worktypeId: string): Promise<void>;
4939
+ deleteTaskmanagementWorktypeStatus(worktypeId: string, statusId: string): Promise<void>;
4940
+ getTaskmanagementWorkbin(workbinId: string): Promise<Models.Workbin>;
4941
+ getTaskmanagementWorkbinHistory(workbinId: string, opts?: TaskManagementApi.getTaskmanagementWorkbinHistoryOptions): Promise<Models.WorkbinChangeListing>;
4942
+ getTaskmanagementWorkbinVersion(workbinId: string, entityVersion: number): Promise<Models.WorkbinVersion>;
4943
+ getTaskmanagementWorkbinVersions(workbinId: string, opts?: TaskManagementApi.getTaskmanagementWorkbinVersionsOptions): Promise<Models.WorkbinVersionListing>;
4944
+ getTaskmanagementWorkitem(workitemId: string): Promise<Models.Workitem>;
4945
+ getTaskmanagementWorkitemHistory(workitemId: string, opts?: TaskManagementApi.getTaskmanagementWorkitemHistoryOptions): Promise<Models.WorkitemChangeListing>;
4946
+ getTaskmanagementWorkitemUserWrapups(workitemId: string, userId: string, opts?: TaskManagementApi.getTaskmanagementWorkitemUserWrapupsOptions): Promise<Models.WorkitemWrapup>;
4947
+ getTaskmanagementWorkitemVersion(workitemId: string, entityVersion: number): Promise<Models.WorkitemVersion>;
4948
+ getTaskmanagementWorkitemVersions(workitemId: string, opts?: TaskManagementApi.getTaskmanagementWorkitemVersionsOptions): Promise<Models.WorkitemVersionListing>;
4949
+ getTaskmanagementWorkitemWrapups(workitemId: string, opts?: TaskManagementApi.getTaskmanagementWorkitemWrapupsOptions): Promise<Models.WorkitemWrapupEntityListing>;
4950
+ getTaskmanagementWorkitemsSchema(schemaId: string): Promise<Models.DataSchema>;
4951
+ getTaskmanagementWorkitemsSchemaVersion(schemaId: string, versionId: string): Promise<Models.DataSchema>;
4952
+ getTaskmanagementWorkitemsSchemaVersions(schemaId: string): Promise<Models.DataSchema>;
4953
+ getTaskmanagementWorkitemsSchemas(): Promise<Models.DataSchemaListing>;
4954
+ getTaskmanagementWorktype(worktypeId: string, opts?: TaskManagementApi.getTaskmanagementWorktypeOptions): Promise<Models.Worktype>;
4955
+ getTaskmanagementWorktypeHistory(worktypeId: string, opts?: TaskManagementApi.getTaskmanagementWorktypeHistoryOptions): Promise<Models.WorktypeChangeListing>;
4956
+ getTaskmanagementWorktypeStatus(worktypeId: string, statusId: string): Promise<Models.WorkitemStatus>;
4957
+ getTaskmanagementWorktypeVersion(worktypeId: string, entityVersion: number): Promise<Models.WorktypeVersion>;
4958
+ getTaskmanagementWorktypeVersions(worktypeId: string, opts?: TaskManagementApi.getTaskmanagementWorktypeVersionsOptions): Promise<Models.WorktypeVersionListing>;
4959
+ patchTaskmanagementWorkbin(workbinId: string, body: Models.WorkbinUpdate): Promise<Models.Workbin>;
4960
+ patchTaskmanagementWorkitem(workitemId: string, body: Models.WorkitemUpdate): Promise<Models.Workitem>;
4961
+ patchTaskmanagementWorkitemAssignment(workitemId: string, body: Models.WorkitemManualAssign): Promise<void>;
4962
+ patchTaskmanagementWorkitemUserWrapups(workitemId: string, userId: string, body: Models.WorkitemWrapupUpdate): Promise<Models.WorkitemWrapup>;
4963
+ patchTaskmanagementWorkitemUsersMeWrapups(workitemId: string, body: Models.WorkitemWrapupUpdate): Promise<Models.WorkitemWrapup>;
4964
+ patchTaskmanagementWorktype(worktypeId: string, opts?: TaskManagementApi.patchTaskmanagementWorktypeOptions): Promise<Models.Worktype>;
4965
+ patchTaskmanagementWorktypeStatus(worktypeId: string, statusId: string, opts?: TaskManagementApi.patchTaskmanagementWorktypeStatusOptions): Promise<Models.WorkitemStatus>;
4966
+ postTaskmanagementWorkbins(opts?: TaskManagementApi.postTaskmanagementWorkbinsOptions): Promise<Models.Workbin>;
4967
+ postTaskmanagementWorkbinsQuery(body: Models.WorkbinQueryRequest): Promise<Models.WorkbinQueryEntityListing>;
4968
+ postTaskmanagementWorkitemAcdCancel(workitemId: string): Promise<Models.Workitem>;
4969
+ postTaskmanagementWorkitemDisconnect(workitemId: string): Promise<Models.Workitem>;
4970
+ postTaskmanagementWorkitemTerminate(workitemId: string, opts?: TaskManagementApi.postTaskmanagementWorkitemTerminateOptions): Promise<Models.Workitem>;
4971
+ postTaskmanagementWorkitems(body: Models.WorkitemCreate): Promise<Models.Workitem>;
4972
+ postTaskmanagementWorkitemsQuery(body: Models.WorkitemQueryPostRequest): Promise<Models.WorkitemPostQueryEntityListing>;
4973
+ postTaskmanagementWorkitemsSchemas(body: Models.DataSchema): Promise<Models.DataSchema>;
4974
+ postTaskmanagementWorktypeStatuses(worktypeId: string, opts?: TaskManagementApi.postTaskmanagementWorktypeStatusesOptions): Promise<Models.WorkitemStatus>;
4975
+ postTaskmanagementWorktypes(opts?: TaskManagementApi.postTaskmanagementWorktypesOptions): Promise<Models.Worktype>;
4976
+ postTaskmanagementWorktypesQuery(body: Models.WorktypeQueryRequest): Promise<Models.WorktypeQueryEntityListing>;
4977
+ putTaskmanagementWorkitemsSchema(schemaId: string, body: Models.DataSchema): Promise<Models.DataSchema>;
4978
+ }
4979
+
4980
+ declare namespace TaskManagementApi {
4981
+ export interface getTaskmanagementWorkbinHistoryOptions {
4982
+ "after"?: string;
4983
+ "pageSize"?: number;
4984
+ "sortOrder"?: string;
4985
+ }
4986
+ export interface getTaskmanagementWorkbinVersionsOptions {
4987
+ "after"?: string;
4988
+ "pageSize"?: number;
4989
+ "sortOrder"?: string;
4990
+ }
4991
+ export interface getTaskmanagementWorkitemHistoryOptions {
4992
+ "after"?: string;
4993
+ "pageSize"?: number;
4994
+ "sortOrder"?: string;
4995
+ }
4996
+ export interface getTaskmanagementWorkitemUserWrapupsOptions {
4997
+ "expands"?: string;
4998
+ "after"?: string;
4999
+ "pageSize"?: number;
5000
+ "sortOrder"?: string;
5001
+ }
5002
+ export interface getTaskmanagementWorkitemVersionsOptions {
5003
+ "after"?: string;
5004
+ "pageSize"?: number;
5005
+ "sortOrder"?: string;
5006
+ }
5007
+ export interface getTaskmanagementWorkitemWrapupsOptions {
5008
+ "expands"?: string;
5009
+ "after"?: string;
5010
+ "pageSize"?: number;
5011
+ "sortOrder"?: string;
5012
+ }
5013
+ export interface getTaskmanagementWorktypeOptions {
5014
+ "expands"?: Array<string>;
5015
+ }
5016
+ export interface getTaskmanagementWorktypeHistoryOptions {
5017
+ "after"?: string;
5018
+ "pageSize"?: number;
5019
+ "sortOrder"?: string;
5020
+ }
5021
+ export interface getTaskmanagementWorktypeVersionsOptions {
5022
+ "after"?: string;
5023
+ "pageSize"?: number;
5024
+ "sortOrder"?: string;
5025
+ }
5026
+ export interface patchTaskmanagementWorktypeOptions {
5027
+ "body"?: Models.WorktypeUpdate;
5028
+ }
5029
+ export interface patchTaskmanagementWorktypeStatusOptions {
5030
+ "body"?: Models.WorkitemStatusUpdate;
5031
+ }
5032
+ export interface postTaskmanagementWorkbinsOptions {
5033
+ "body"?: Models.WorkbinCreate;
5034
+ }
5035
+ export interface postTaskmanagementWorkitemTerminateOptions {
5036
+ "body"?: Models.WorkitemTerminate;
5037
+ }
5038
+ export interface postTaskmanagementWorktypeStatusesOptions {
5039
+ "body"?: Models.WorkitemStatusCreate;
5040
+ }
5041
+ export interface postTaskmanagementWorktypesOptions {
5042
+ "body"?: Models.WorktypeCreate;
5043
+ }
5044
+ }
5045
+
4682
5046
  declare class TeamsApi {
4683
5047
  deleteTeam(teamId: string): Promise<void>;
4684
5048
  deleteTeamMembers(teamId: string, id: string): Promise<void>;
@@ -4686,6 +5050,7 @@ declare class TeamsApi {
4686
5050
  getTeamMembers(teamId: string, opts?: TeamsApi.getTeamMembersOptions): Promise<Models.TeamMemberEntityListing>;
4687
5051
  getTeams(opts?: TeamsApi.getTeamsOptions): Promise<Models.TeamEntityListing>;
4688
5052
  patchTeam(teamId: string, body: Models.Team): Promise<Models.Team>;
5053
+ postAnalyticsTeamsActivityQuery(body: Models.TeamActivityQuery, opts?: TeamsApi.postAnalyticsTeamsActivityQueryOptions): Promise<Models.TeamActivityResponse>;
4689
5054
  postTeamMembers(teamId: string, body: Models.TeamMembers): Promise<Models.TeamMemberAddListingResponse>;
4690
5055
  postTeams(body: Models.Team): Promise<Models.Team>;
4691
5056
  postTeamsSearch(body: Models.TeamSearchRequest): Promise<Models.TeamsSearchResponse>;
@@ -4705,6 +5070,10 @@ declare namespace TeamsApi {
4705
5070
  "before"?: string;
4706
5071
  "expand"?: string;
4707
5072
  }
5073
+ export interface postAnalyticsTeamsActivityQueryOptions {
5074
+ "pageSize"?: number;
5075
+ "pageNumber"?: number;
5076
+ }
4708
5077
  }
4709
5078
 
4710
5079
  declare class TelephonyApi {
@@ -4768,6 +5137,7 @@ declare class TelephonyProvidersEdgeApi {
4768
5137
  getTelephonyProvidersEdgesExtension(extensionId: string): Promise<Models.Extension>;
4769
5138
  getTelephonyProvidersEdgesExtensionpool(extensionPoolId: string): Promise<Models.ExtensionPool>;
4770
5139
  getTelephonyProvidersEdgesExtensionpools(opts?: TelephonyProvidersEdgeApi.getTelephonyProvidersEdgesExtensionpoolsOptions): Promise<Models.ExtensionPoolEntityListing>;
5140
+ getTelephonyProvidersEdgesExtensionpoolsDivisionviews(opts?: TelephonyProvidersEdgeApi.getTelephonyProvidersEdgesExtensionpoolsDivisionviewsOptions): Promise<Models.ExtensionPoolDivisionViewEntityListing>;
4771
5141
  getTelephonyProvidersEdgesExtensions(opts?: TelephonyProvidersEdgeApi.getTelephonyProvidersEdgesExtensionsOptions): Promise<Models.ExtensionEntityListing>;
4772
5142
  getTelephonyProvidersEdgesLine(lineId: string): Promise<Models.Line>;
4773
5143
  getTelephonyProvidersEdgesLinebasesetting(lineBaseId: string): Promise<Models.LineBase>;
@@ -4909,6 +5279,15 @@ declare namespace TelephonyProvidersEdgeApi {
4909
5279
  "sortBy"?: string;
4910
5280
  "_number"?: string;
4911
5281
  }
5282
+ export interface getTelephonyProvidersEdgesExtensionpoolsDivisionviewsOptions {
5283
+ "pageNumber"?: number;
5284
+ "pageSize"?: number;
5285
+ "sortBy"?: string;
5286
+ "sortOrder"?: string;
5287
+ "id"?: Array<string>;
5288
+ "name"?: string;
5289
+ "divisionId"?: Array<string>;
5290
+ }
4912
5291
  export interface getTelephonyProvidersEdgesExtensionsOptions {
4913
5292
  "pageSize"?: number;
4914
5293
  "pageNumber"?: number;
@@ -5054,10 +5433,15 @@ declare class TokensApi {
5054
5433
  deleteToken(userId: string): Promise<void>;
5055
5434
  deleteTokensMe(): Promise<void>;
5056
5435
  getTokensMe(): Promise<Models.TokenInfo>;
5057
- headTokensMe(): Promise<void>;
5436
+ getTokensTimeout(): Promise<Models.IdleTokenTimeout>;
5437
+ headTokensMe(): Promise<void>;
5438
+ putTokensTimeout(opts?: TokensApi.putTokensTimeoutOptions): Promise<Models.IdleTokenTimeout>;
5058
5439
  }
5059
5440
 
5060
5441
  declare namespace TokensApi {
5442
+ export interface putTokensTimeoutOptions {
5443
+ "body"?: Models.IdleTokenTimeout;
5444
+ }
5061
5445
  }
5062
5446
 
5063
5447
  declare class UploadsApi {
@@ -5124,6 +5508,8 @@ declare class UsersApi {
5124
5508
  deleteUserRoutingskill(userId: string, skillId: string): Promise<void>;
5125
5509
  deleteUserStationAssociatedstation(userId: string): Promise<void>;
5126
5510
  deleteUserStationDefaultstation(userId: string): Promise<void>;
5511
+ getAnalyticsUsersAggregatesJob(jobId: string): Promise<Models.AsyncQueryStatus>;
5512
+ getAnalyticsUsersAggregatesJobResults(jobId: string, opts?: UsersApi.getAnalyticsUsersAggregatesJobResultsOptions): Promise<Models.UserAsyncAggregateQueryResponse>;
5127
5513
  getAnalyticsUsersDetailsJob(jobId: string): Promise<Models.AsyncQueryStatus>;
5128
5514
  getAnalyticsUsersDetailsJobResults(jobId: string, opts?: UsersApi.getAnalyticsUsersDetailsJobResultsOptions): Promise<Models.AnalyticsUserDetailsAsyncQueryResponse>;
5129
5515
  getAnalyticsUsersDetailsJobsAvailability(): Promise<Models.DataAvailabilityResponse>;
@@ -5169,6 +5555,8 @@ declare class UsersApi {
5169
5555
  patchUserRoutinglanguagesBulk(userId: string, body: Array<Models.UserRoutingLanguagePost>): Promise<Models.UserLanguageEntityListing>;
5170
5556
  patchUserRoutingskillsBulk(userId: string, body: Array<Models.UserRoutingSkillPost>): Promise<Models.UserSkillEntityListing>;
5171
5557
  patchUsersBulk(body: Array<Models.PatchUser>): Promise<Models.UserEntityListing>;
5558
+ postAnalyticsUsersActivityQuery(body: Models.UserActivityQuery, opts?: UsersApi.postAnalyticsUsersActivityQueryOptions): Promise<Models.UserActivityResponse>;
5559
+ postAnalyticsUsersAggregatesJobs(body: Models.UserAsyncAggregationQuery): Promise<Models.AsyncQueryResponse>;
5172
5560
  postAnalyticsUsersAggregatesQuery(body: Models.UserAggregationQuery): Promise<Models.UserAggregateQueryResponse>;
5173
5561
  postAnalyticsUsersDetailsJobs(body: Models.AsyncUserDetailsQuery): Promise<Models.AsyncQueryResponse>;
5174
5562
  postAnalyticsUsersDetailsQuery(body: Models.UserDetailsQuery): Promise<Models.AnalyticsUserDetailsQueryResponse>;
@@ -5186,6 +5574,8 @@ declare class UsersApi {
5186
5574
  postUsersDevelopmentActivitiesAggregatesQuery(body: Models.DevelopmentActivityAggregateParam): Promise<Models.DevelopmentActivityAggregateResponse>;
5187
5575
  postUsersMePassword(body: Models.ChangeMyPasswordRequest): Promise<void>;
5188
5576
  postUsersSearch(body: Models.UserSearchRequest): Promise<Models.UsersSearchResponse>;
5577
+ postUsersSearchConversationTarget(body: Models.UserSearchRequest): Promise<Models.UsersSearchResponse>;
5578
+ postUsersSearchQueuemembersManage(body: Models.UserSearchRequest): Promise<Models.UsersSearchResponse>;
5189
5579
  postUsersSearchTeamsAssign(body: Models.UserSearchRequest): Promise<Models.UsersSearchResponse>;
5190
5580
  putRoutingUserUtilization(userId: string, body: Models.Utilization): Promise<Models.AgentMaxUtilization>;
5191
5581
  putUserCallforwarding(userId: string, body: Models.CallForwarding): Promise<Models.CallForwarding>;
@@ -5201,6 +5591,9 @@ declare class UsersApi {
5201
5591
  }
5202
5592
 
5203
5593
  declare namespace UsersApi {
5594
+ export interface getAnalyticsUsersAggregatesJobResultsOptions {
5595
+ "cursor"?: string;
5596
+ }
5204
5597
  export interface getAnalyticsUsersDetailsJobResultsOptions {
5205
5598
  "cursor"?: string;
5206
5599
  "pageSize"?: number;
@@ -5322,6 +5715,10 @@ declare namespace UsersApi {
5322
5715
  export interface patchUserQueuesOptions {
5323
5716
  "divisionId"?: Array<string>;
5324
5717
  }
5718
+ export interface postAnalyticsUsersActivityQueryOptions {
5719
+ "pageSize"?: number;
5720
+ "pageNumber"?: number;
5721
+ }
5325
5722
  export interface postAuthorizationSubjectBulkaddOptions {
5326
5723
  "subjectType"?: string;
5327
5724
  }
@@ -6117,6 +6514,24 @@ declare namespace Models {
6117
6514
  "range"?: Models.AggregationRange;
6118
6515
  }
6119
6516
 
6517
+ export interface ActionAsyncAggregateQueryResponse {
6518
+ "results"?: Array<Models.ActionAggregateDataContainer>;
6519
+ "cursor"?: string;
6520
+ }
6521
+
6522
+ export interface ActionAsyncAggregationQuery {
6523
+ "interval": string;
6524
+ "granularity"?: string;
6525
+ "timeZone"?: string;
6526
+ "groupBy"?: Array<string>;
6527
+ "filter"?: Models.ActionAggregateQueryFilter;
6528
+ "metrics": Array<string>;
6529
+ "flattenMultivaluedDimensions"?: boolean;
6530
+ "views"?: Array<Models.ActionAggregationView>;
6531
+ "alternateTimeDimension"?: string;
6532
+ "pageSize"?: number;
6533
+ }
6534
+
6120
6535
  export interface ActionConfig {
6121
6536
  "timeoutSeconds"?: number;
6122
6537
  "request"?: Models.RequestConfig;
@@ -6146,6 +6561,13 @@ declare namespace Models {
6146
6561
  "pageCount"?: number;
6147
6562
  }
6148
6563
 
6564
+ export interface ActionEventActionMap {
6565
+ "id"?: string;
6566
+ "selfUri"?: string;
6567
+ "version"?: number;
6568
+ "displayName": string;
6569
+ }
6570
+
6149
6571
  export interface ActionInput {
6150
6572
  "inputSchema"?: Models.JsonSchemaDocument;
6151
6573
  "inputSchemaFlattened"?: Models.JsonSchemaDocument;
@@ -7212,6 +7634,22 @@ declare namespace Models {
7212
7634
  "templateUris"?: Array<string>;
7213
7635
  }
7214
7636
 
7637
+ export interface AppEvent {
7638
+ "eventName"?: string;
7639
+ "screenName"?: string;
7640
+ "app"?: Models.JourneyApp;
7641
+ "device"?: Models.Device;
7642
+ "ipAddress"?: string;
7643
+ "ipOrganization"?: string;
7644
+ "geolocation"?: Models.JourneyGeolocation;
7645
+ "sdkLibrary"?: Models.SdkLibrary;
7646
+ "networkConnectivity"?: Models.NetworkConnectivity;
7647
+ "mktCampaign"?: Models.JourneyCampaign;
7648
+ "searchQuery"?: string;
7649
+ "attributes"?: { [key: string]: Models.CustomEventAttribute; };
7650
+ "traits"?: { [key: string]: Models.CustomEventAttribute; };
7651
+ }
7652
+
7215
7653
  export interface AppendToDncActionSettings {
7216
7654
  "expire": boolean;
7217
7655
  "expirationDuration"?: string;
@@ -7655,6 +8093,12 @@ declare namespace Models {
7655
8093
  "result"?: Models.BuIntradayResponse;
7656
8094
  }
7657
8095
 
8096
+ export interface AsyncJob {
8097
+ "id"?: string;
8098
+ "selfUri"?: string;
8099
+ "state"?: string;
8100
+ }
8101
+
7658
8102
  export interface AsyncQueryResponse {
7659
8103
  "jobId"?: string;
7660
8104
  }
@@ -8052,6 +8496,11 @@ declare namespace Models {
8052
8496
  "enabled"?: boolean;
8053
8497
  }
8054
8498
 
8499
+ export interface AutoStatusTransitionDetail {
8500
+ "nextStatus"?: Models.WorkitemStatusReference;
8501
+ "dateOfTransition"?: string;
8502
+ }
8503
+
8055
8504
  export interface AutomaticTimeZoneMappingSettings {
8056
8505
  "callableWindows"?: Array<Models.CallableWindow>;
8057
8506
  "supportedCountries"?: Array<string>;
@@ -8300,6 +8749,24 @@ declare namespace Models {
8300
8749
  "range"?: Models.AggregationRange;
8301
8750
  }
8302
8751
 
8752
+ export interface BotAsyncAggregateQueryResponse {
8753
+ "results"?: Array<Models.BotAggregateDataContainer>;
8754
+ "cursor"?: string;
8755
+ }
8756
+
8757
+ export interface BotAsyncAggregationQuery {
8758
+ "interval": string;
8759
+ "granularity"?: string;
8760
+ "timeZone"?: string;
8761
+ "groupBy"?: Array<string>;
8762
+ "filter"?: Models.BotAggregateQueryFilter;
8763
+ "metrics": Array<string>;
8764
+ "flattenMultivaluedDimensions"?: boolean;
8765
+ "views"?: Array<Models.BotAggregationView>;
8766
+ "alternateTimeDimension"?: string;
8767
+ "pageSize"?: number;
8768
+ }
8769
+
8303
8770
  export interface BotConnectorBot {
8304
8771
  "id": string;
8305
8772
  "name"?: string;
@@ -8341,6 +8808,12 @@ declare namespace Models {
8341
8808
  "pageCount"?: number;
8342
8809
  }
8343
8810
 
8811
+ export interface BotExecutionConfiguration {
8812
+ "botId": string;
8813
+ "executionHost": string;
8814
+ "botCredentials": Models.NuanceBotCredentials;
8815
+ }
8816
+
8344
8817
  export interface BotIntent {
8345
8818
  "name": string;
8346
8819
  "slots"?: { [key: string]: Models.BotSlot; };
@@ -9021,6 +9494,12 @@ declare namespace Models {
9021
9494
  "errorIndexes"?: Array<number>;
9022
9495
  }
9023
9496
 
9497
+ export interface BulkResponse {
9498
+ "results"?: Array<Models.BulkResult>;
9499
+ "errorCount"?: number;
9500
+ "errorIndexes"?: Array<number>;
9501
+ }
9502
+
9024
9503
  export interface BulkResponseResultExternalContactEntity {
9025
9504
  "id"?: string;
9026
9505
  "success"?: boolean;
@@ -10623,6 +11102,11 @@ declare namespace Models {
10623
11102
  "selfUri"?: string;
10624
11103
  }
10625
11104
 
11105
+ export interface ComplexVariableInfo {
11106
+ "id": string;
11107
+ "name": string;
11108
+ }
11109
+
10626
11110
  export interface Compliance {
10627
11111
  "stopSettings": Array<Models.StopSettings>;
10628
11112
  "optInSettings": Array<Models.OptInSettings>;
@@ -11282,6 +11766,83 @@ declare namespace Models {
11282
11766
  "selfUri"?: string;
11283
11767
  }
11284
11768
 
11769
+ export interface ConversationActivityData {
11770
+ "group"?: { [key: string]: string; };
11771
+ "data"?: Array<Models.ConversationActivityMetricValue>;
11772
+ "truncated"?: boolean;
11773
+ "entities"?: Array<Models.ConversationActivityEntityData>;
11774
+ }
11775
+
11776
+ export interface ConversationActivityEntityData {
11777
+ "activityDate": string;
11778
+ "metric"?: string;
11779
+ "addressFrom"?: string;
11780
+ "addressTo"?: string;
11781
+ "ani"?: string;
11782
+ "conversationId"?: string;
11783
+ "convertedFrom"?: string;
11784
+ "convertedTo"?: string;
11785
+ "direction"?: string;
11786
+ "dnis"?: string;
11787
+ "mediaType"?: string;
11788
+ "participantName"?: string;
11789
+ "queueId"?: string;
11790
+ "requestedLanguageId"?: string;
11791
+ "requestedRoutingSkillIds"?: Array<string>;
11792
+ "requestedRoutings"?: Array<string>;
11793
+ "routingPriority"?: number;
11794
+ "sessionId"?: string;
11795
+ "teamId"?: string;
11796
+ "usedRouting"?: string;
11797
+ "userId"?: string;
11798
+ "scoredAgents"?: Array<Models.ConversationActivityScoredAgent>;
11799
+ }
11800
+
11801
+ export interface ConversationActivityMetricValue {
11802
+ "metric"?: string;
11803
+ "count"?: number;
11804
+ }
11805
+
11806
+ export interface ConversationActivityQuery {
11807
+ "metrics": Array<Models.ConversationActivityQueryMetric>;
11808
+ "groupBy": Array<string>;
11809
+ "filter"?: Models.ConversationActivityQueryFilter;
11810
+ "order"?: string;
11811
+ }
11812
+
11813
+ export interface ConversationActivityQueryClause {
11814
+ "type": string;
11815
+ "predicates": Array<Models.ConversationActivityQueryPredicate>;
11816
+ }
11817
+
11818
+ export interface ConversationActivityQueryFilter {
11819
+ "type": string;
11820
+ "clauses"?: Array<Models.ConversationActivityQueryClause>;
11821
+ "predicates"?: Array<Models.ConversationActivityQueryPredicate>;
11822
+ }
11823
+
11824
+ export interface ConversationActivityQueryMetric {
11825
+ "metric": string;
11826
+ "details"?: boolean;
11827
+ }
11828
+
11829
+ export interface ConversationActivityQueryPredicate {
11830
+ "type"?: string;
11831
+ "dimension"?: string;
11832
+ "operator"?: string;
11833
+ "value"?: string;
11834
+ }
11835
+
11836
+ export interface ConversationActivityResponse {
11837
+ "results"?: Array<Models.ConversationActivityData>;
11838
+ "entityIdDimension"?: string;
11839
+ }
11840
+
11841
+ export interface ConversationActivityScoredAgent {
11842
+ "agentScore"?: number;
11843
+ "scoredAgentId"?: string;
11844
+ }
11845
+
11285
11846
  export interface ConversationAggregateDataContainer {
11286
11847
  "group"?: { [key: string]: string; };
11287
11848
  "data"?: Array<Models.StatisticalResponse>;
@@ -11348,6 +11909,24 @@ declare namespace Models {
11348
11909
  "mediaType": string;
11349
11910
  }
11350
11911
 
11912
+ export interface ConversationAsyncAggregateQueryResponse {
11913
+ "results"?: Array<Models.ConversationAggregateDataContainer>;
11914
+ "cursor"?: string;
11915
+ }
11916
+
11917
+ export interface ConversationAsyncAggregationQuery {
11918
+ "interval": string;
11919
+ "granularity"?: string;
11920
+ "timeZone"?: string;
11921
+ "groupBy"?: Array<string>;
11922
+ "filter"?: Models.ConversationAggregateQueryFilter;
11923
+ "metrics": Array<string>;
11924
+ "flattenMultivaluedDimensions"?: boolean;
11925
+ "views"?: Array<Models.ConversationAggregationView>;
11926
+ "alternateTimeDimension"?: string;
11927
+ "pageSize"?: number;
11928
+ }
11929
+
11351
11930
  export interface ConversationBasic {
11352
11931
  "id"?: string;
11353
11932
  "name"?: string;
@@ -13936,6 +14515,10 @@ declare namespace Models {
13936
14515
  "state"?: string;
13937
14516
  }
13938
14517
 
14518
+ export interface CreateUtilizationTagRequest {
14519
+ "name": string;
14520
+ }
14521
+
13939
14522
  export interface CreateWebChatConversationRequest {
13940
14523
  "organizationId": string;
13941
14524
  "deploymentId": string;
@@ -14103,6 +14686,28 @@ declare namespace Models {
14103
14686
  "operator"?: string;
14104
14687
  }
14105
14688
 
14689
+ export interface CriteriaCategoryInfo {
14690
+ "categoryId"?: string;
14691
+ "displayOrder"?: number;
14692
+ }
14693
+
14694
+ export interface CriteriaGroup {
14695
+ "and"?: Array<Models.CriteriaItem>;
14696
+ "or"?: Array<Models.CriteriaItem>;
14697
+ "not"?: Array<Models.CriteriaItem>;
14698
+ "criteria"?: Models.CriteriaItem;
14699
+ }
14700
+
14701
+ export interface CriteriaItem {
14702
+ "key"?: string;
14703
+ "operator"?: string;
14704
+ "value"?: string;
14705
+ }
14706
+
14707
+ export interface CriteriaQuery {
14708
+ "query": Array<Models.CriteriaGroup>;
14709
+ }
14710
+
14106
14711
  export interface CrossPlatformCallMediaPolicy {
14107
14712
  "actions"?: Models.CrossPlatformPolicyActions;
14108
14713
  "conditions"?: Models.CallMediaPolicyConditions;
@@ -16018,6 +16623,38 @@ declare namespace Models {
16018
16623
  "results": Array<Models.DocumentationResult>;
16019
16624
  }
16020
16625
 
16626
+ export interface DocumentationV2SearchAggregation {
16627
+ "field"?: string;
16628
+ "name"?: string;
16629
+ "type"?: string;
16630
+ "value"?: string;
16631
+ "size"?: number;
16632
+ "order"?: Array<string>;
16633
+ }
16634
+
16635
+ export interface DocumentationV2SearchCriteria {
16636
+ "endValue"?: string;
16637
+ "values"?: Array<string>;
16638
+ "startValue"?: string;
16639
+ "value"?: string;
16640
+ "operator"?: string;
16641
+ "group"?: Array<Models.DocumentationV2SearchCriteria>;
16642
+ "dateFormat"?: string;
16643
+ "type"?: string;
16644
+ "fields"?: Array<string>;
16645
+ }
16646
+
16647
+ export interface DocumentationV2SearchRequest {
16648
+ "sortOrder"?: string;
16649
+ "sortBy"?: string;
16650
+ "pageSize"?: number;
16651
+ "pageNumber"?: number;
16652
+ "sort"?: Array<Models.SearchSort>;
16653
+ "types": Array<string>;
16654
+ "query"?: Array<Models.DocumentationV2SearchCriteria>;
16655
+ "aggregations"?: Array<Models.DocumentationV2SearchAggregation>;
16656
+ }
16657
+
16021
16658
  export interface DomainCapabilities {
16022
16659
  "enabled"?: boolean;
16023
16660
  "dhcp"?: boolean;
@@ -16422,6 +17059,41 @@ declare namespace Models {
16422
17059
  "sort"?: boolean;
16423
17060
  }
16424
17061
 
17062
+ export interface DynamicGroupDefinition {
17063
+ "group": Models.AddressableEntityRef;
17064
+ "dateModified": string;
17065
+ "query": Models.DynamicGroupQuery;
17066
+ "selfUri"?: string;
17067
+ }
17068
+
17069
+ export interface DynamicGroupLanguageSkillCondition {
17070
+ "languageSkill": string;
17071
+ "comparator": string;
17072
+ "proficiency": number;
17073
+ "childConditions"?: Array<Models.DynamicGroupSkillCondition>;
17074
+ }
17075
+
17076
+ export interface DynamicGroupQuery {
17077
+ "skillConditions": Array<Models.DynamicGroupSkillCondition>;
17078
+ }
17079
+
17080
+ export interface DynamicGroupQueryPreview {
17081
+ "userCount"?: number;
17082
+ }
17083
+
17084
+ export interface DynamicGroupRoutingSkillCondition {
17085
+ "routingSkill": string;
17086
+ "comparator": string;
17087
+ "proficiency": number;
17088
+ "childConditions"?: Array<Models.DynamicGroupSkillCondition>;
17089
+ }
17090
+
17091
+ export interface DynamicGroupSkillCondition {
17092
+ "routingSkillConditions": Array<Models.DynamicGroupRoutingSkillCondition>;
17093
+ "languageSkillConditions": Array<Models.DynamicGroupLanguageSkillCondition>;
17094
+ "operation": string;
17095
+ }
17096
+
16425
17097
  export interface Edge {
16426
17098
  "id"?: string;
16427
17099
  "name": string;
@@ -17293,6 +17965,24 @@ declare namespace Models {
17293
17965
  "user"?: Models.User;
17294
17966
  }
17295
17967
 
17968
+ export interface EvaluationAsyncAggregateQueryResponse {
17969
+ "results"?: Array<Models.EvaluationAggregateDataContainer>;
17970
+ "cursor"?: string;
17971
+ }
17972
+
17973
+ export interface EvaluationAsyncAggregationQuery {
17974
+ "interval": string;
17975
+ "granularity"?: string;
17976
+ "timeZone"?: string;
17977
+ "groupBy"?: Array<string>;
17978
+ "filter"?: Models.EvaluationAggregateQueryFilter;
17979
+ "metrics": Array<string>;
17980
+ "flattenMultivaluedDimensions"?: boolean;
17981
+ "views"?: Array<Models.EvaluationAggregationView>;
17982
+ "alternateTimeDimension"?: string;
17983
+ "pageSize"?: number;
17984
+ }
17985
+
17296
17986
  export interface EvaluationDetailQueryClause {
17297
17987
  "type": string;
17298
17988
  "predicates": Array<Models.EvaluationDetailQueryPredicate>;
@@ -17577,6 +18267,30 @@ declare namespace Models {
17577
18267
  "pageCount"?: number;
17578
18268
  }
17579
18269
 
18270
+ export interface Event {
18271
+ "id"?: string;
18272
+ "correlationId"?: string;
18273
+ "customerId"?: string;
18274
+ "customerIdType"?: string;
18275
+ "session"?: Models.EventSession;
18276
+ "eventType": string;
18277
+ "genericActionEvent"?: Models.GenericActionEvent;
18278
+ "outcomeAchievedEvent"?: Models.OutcomeAchievedEvent;
18279
+ "segmentAssignedEvent"?: Models.SegmentAssignedEvent;
18280
+ "segmentAssignmentEvent"?: Models.SegmentAssignmentEvent;
18281
+ "webActionEvent"?: Models.WebActionEvent;
18282
+ "webEvent"?: Models.WebEvent;
18283
+ "createdDate"?: string;
18284
+ }
18285
+
18286
+ export interface EventAction {
18287
+ "id": string;
18288
+ "state"?: string;
18289
+ "mediaType"?: string;
18290
+ "prompt"?: string;
18291
+ "createdDate"?: string;
18292
+ }
18293
+
17580
18294
  export interface EventCoBrowse {
17581
18295
  "type": string;
17582
18296
  "sessionId"?: string;
@@ -17598,6 +18312,13 @@ declare namespace Models {
17598
18312
  "retryable"?: boolean;
17599
18313
  }
17600
18314
 
18315
+ export interface EventListing {
18316
+ "entities"?: Array<Models.Event>;
18317
+ "nextUri"?: string;
18318
+ "selfUri"?: string;
18319
+ "previousUri"?: string;
18320
+ }
18321
+
17601
18322
  export interface EventLog {
17602
18323
  "id"?: string;
17603
18324
  "name"?: string;
@@ -17624,6 +18345,12 @@ declare namespace Models {
17624
18345
  "type": string;
17625
18346
  }
17626
18347
 
18348
+ export interface EventSession {
18349
+ "id"?: string;
18350
+ "selfUri"?: string;
18351
+ "type"?: string;
18352
+ }
18353
+
17627
18354
  export interface EventSetting {
17628
18355
  "typing"?: Models.TypingSetting;
17629
18356
  }
@@ -17637,6 +18364,16 @@ declare namespace Models {
17637
18364
  "state": string;
17638
18365
  }
17639
18366
 
18367
+ export interface ExecutionDataEntity {
18368
+ "id"?: string;
18369
+ "downloadUri"?: string;
18370
+ "failed"?: boolean;
18371
+ }
18372
+
18373
+ export interface ExecutionDataRequest {
18374
+ "ids": Array<string>;
18375
+ }
18376
+
17640
18377
  export interface ExpandableWebDeployment {
17641
18378
  "id"?: string;
17642
18379
  "name": string;
@@ -17734,6 +18471,26 @@ declare namespace Models {
17734
18471
  "selfUri"?: string;
17735
18472
  }
17736
18473
 
18474
+ export interface ExtensionPoolDivisionView {
18475
+ "id"?: string;
18476
+ "name": string;
18477
+ "division"?: Models.Division;
18478
+ "selfUri"?: string;
18479
+ }
18480
+
18481
+ export interface ExtensionPoolDivisionViewEntityListing {
18482
+ "entities"?: Array<Models.ExtensionPoolDivisionView>;
18483
+ "pageSize"?: number;
18484
+ "pageNumber"?: number;
18485
+ "total"?: number;
18486
+ "firstUri"?: string;
18487
+ "nextUri"?: string;
18488
+ "previousUri"?: string;
18489
+ "lastUri"?: string;
18490
+ "selfUri"?: string;
18491
+ "pageCount"?: number;
18492
+ }
18493
+
17737
18494
  export interface ExtensionPoolEntityListing {
17738
18495
  "entities"?: Array<Models.ExtensionPool>;
17739
18496
  "pageSize"?: number;
@@ -17781,6 +18538,11 @@ declare namespace Models {
17781
18538
  "selfUri"?: string;
17782
18539
  }
17783
18540
 
18541
+ export interface ExternalContactReference {
18542
+ "id"?: string;
18543
+ "selfUri"?: string;
18544
+ }
18545
+
17784
18546
  export interface ExternalContactsContactChangedTopicContact {
17785
18547
  "id"?: string;
17786
18548
  "externalOrganization"?: Models.ExternalContactsContactChangedTopicExternalOrganization;
@@ -18460,6 +19222,85 @@ declare namespace Models {
18460
19222
  "selfUri"?: string;
18461
19223
  }
18462
19224
 
19225
+ export interface FlowActivityData {
19226
+ "group"?: { [key: string]: string; };
19227
+ "data"?: Array<Models.FlowActivityMetricValue>;
19228
+ "truncated"?: boolean;
19229
+ "entities"?: Array<Models.FlowActivityEntityData>;
19230
+ }
19231
+
19232
+ export interface FlowActivityEntityData {
19233
+ "activityDate": string;
19234
+ "metric"?: string;
19235
+ "addressFrom"?: string;
19236
+ "addressTo"?: string;
19237
+ "ani"?: string;
19238
+ "conversationId"?: string;
19239
+ "convertedFrom"?: string;
19240
+ "convertedTo"?: string;
19241
+ "direction"?: string;
19242
+ "dnis"?: string;
19243
+ "flowId"?: string;
19244
+ "flowType"?: string;
19245
+ "mediaType"?: string;
19246
+ "participantName"?: string;
19247
+ "queueId"?: string;
19248
+ "requestedLanguageId"?: string;
19249
+ "requestedRoutingSkillIds"?: Array<string>;
19250
+ "requestedRoutings"?: Array<string>;
19251
+ "routingPriority"?: number;
19252
+ "sessionId"?: string;
19253
+ "teamId"?: string;
19254
+ "usedRouting"?: string;
19255
+ "userId"?: string;
19256
+ "scoredAgents"?: Array<Models.FlowActivityScoredAgent>;
19257
+ }
19258
+
19259
+ export interface FlowActivityMetricValue {
19260
+ "metric"?: string;
19261
+ "count"?: number;
19262
+ }
19263
+
19264
+ export interface FlowActivityQuery {
19265
+ "metrics": Array<Models.FlowActivityQueryMetric>;
19266
+ "groupBy": Array<string>;
19267
+ "filter"?: Models.FlowActivityQueryFilter;
19268
+ "order"?: string;
19269
+ }
19270
+
19271
+ export interface FlowActivityQueryClause {
19272
+ "type": string;
19273
+ "predicates": Array<Models.FlowActivityQueryPredicate>;
19274
+ }
19275
+
19276
+ export interface FlowActivityQueryFilter {
19277
+ "type": string;
19278
+ "clauses"?: Array<Models.FlowActivityQueryClause>;
19279
+ "predicates"?: Array<Models.FlowActivityQueryPredicate>;
19280
+ }
19281
+
19282
+ export interface FlowActivityQueryMetric {
19283
+ "metric": string;
19284
+ "details"?: boolean;
19285
+ }
19286
+
19287
+ export interface FlowActivityQueryPredicate {
19288
+ "type"?: string;
19289
+ "dimension"?: string;
19290
+ "operator"?: string;
19291
+ "value"?: string;
19292
+ }
19293
+
19294
+ export interface FlowActivityResponse {
19295
+ "results"?: Array<Models.FlowActivityData>;
19296
+ "entityIdDimension"?: string;
19297
+ }
19298
+
19299
+ export interface FlowActivityScoredAgent {
19300
+ "agentScore"?: number;
19301
+ "scoredAgentId"?: string;
19302
+ }
19303
+
18463
19304
  export interface FlowAggregateDataContainer {
18464
19305
  "group"?: { [key: string]: string; };
18465
19306
  "data"?: Array<Models.StatisticalResponse>;
@@ -18507,6 +19348,24 @@ declare namespace Models {
18507
19348
  "range"?: Models.AggregationRange;
18508
19349
  }
18509
19350
 
19351
+ export interface FlowAsyncAggregateQueryResponse {
19352
+ "results"?: Array<Models.FlowAggregateDataContainer>;
19353
+ "cursor"?: string;
19354
+ }
19355
+
19356
+ export interface FlowAsyncAggregationQuery {
19357
+ "interval": string;
19358
+ "granularity"?: string;
19359
+ "timeZone"?: string;
19360
+ "groupBy"?: Array<string>;
19361
+ "filter"?: Models.FlowAggregateQueryFilter;
19362
+ "metrics": Array<string>;
19363
+ "flattenMultivaluedDimensions"?: boolean;
19364
+ "views"?: Array<Models.FlowAggregationView>;
19365
+ "alternateTimeDimension"?: string;
19366
+ "pageSize"?: number;
19367
+ }
19368
+
18510
19369
  export interface FlowDiagnosticInfo {
18511
19370
  "lastActionId"?: number;
18512
19371
  }
@@ -18575,6 +19434,20 @@ declare namespace Models {
18575
19434
  "pageCount"?: number;
18576
19435
  }
18577
19436
 
19437
+ export interface FlowExecutionDataQueryResult {
19438
+ "id"?: string;
19439
+ "name"?: string;
19440
+ "startDateTime"?: string;
19441
+ "endDateTime"?: string;
19442
+ "flowId"?: string;
19443
+ "flowVersion"?: string;
19444
+ "conversationId"?: string;
19445
+ "flowType"?: string;
19446
+ "flowErrorReason"?: string;
19447
+ "flowName"?: string;
19448
+ "selfUri"?: string;
19449
+ }
19450
+
18578
19451
  export interface FlowExecutionLaunchRequest {
18579
19452
  "flowId": string;
18580
19453
  "flowVersion"?: string;
@@ -18820,6 +19693,19 @@ declare namespace Models {
18820
19693
  "pageCount"?: number;
18821
19694
  }
18822
19695
 
19696
+ export interface FlowResultEntityListing {
19697
+ "entities"?: Array<Models.FlowExecutionDataQueryResult>;
19698
+ "pageSize"?: number;
19699
+ "pageNumber"?: number;
19700
+ "total"?: number;
19701
+ "firstUri"?: string;
19702
+ "nextUri"?: string;
19703
+ "previousUri"?: string;
19704
+ "lastUri"?: string;
19705
+ "selfUri"?: string;
19706
+ "pageCount"?: number;
19707
+ }
19708
+
18823
19709
  export interface FlowRuntimeExecution {
18824
19710
  "id"?: string;
18825
19711
  "name"?: string;
@@ -18895,6 +19781,14 @@ declare namespace Models {
18895
19781
  "pageCount"?: number;
18896
19782
  }
18897
19783
 
19784
+ export interface FlowsQueryCriteriaResponse {
19785
+ "criteria"?: Array<Models.QueryCriteria>;
19786
+ "flowTypes"?: Array<string>;
19787
+ "actionTypes"?: Array<string>;
19788
+ "errorCodes"?: Array<string>;
19789
+ "warningCodes"?: Array<string>;
19790
+ }
19791
+
18898
19792
  export interface FooterTemplate {
18899
19793
  "type"?: string;
18900
19794
  "applicableResources"?: Array<string>;
@@ -19149,6 +20043,22 @@ declare namespace Models {
19149
20043
  "canUseForScheduling"?: boolean;
19150
20044
  }
19151
20045
 
20046
+ export interface GenericActionEvent {
20047
+ "action": Models.GenericEventAction;
20048
+ "actionMap"?: Models.ActionEventActionMap;
20049
+ "errorCode"?: string;
20050
+ "errorMessage"?: string;
20051
+ }
20052
+
20053
+ export interface GenericEventAction {
20054
+ "id": string;
20055
+ "state"?: string;
20056
+ "mediaType"?: string;
20057
+ "prompt"?: string;
20058
+ "mediaAddress"?: string;
20059
+ "createdDate"?: string;
20060
+ }
20061
+
19152
20062
  export interface GenericSAML {
19153
20063
  "id"?: string;
19154
20064
  "name"?: string;
@@ -19208,6 +20118,14 @@ declare namespace Models {
19208
20118
  "selfUri"?: string;
19209
20119
  }
19210
20120
 
20121
+ export interface GetFlowExecutionDataJobResult {
20122
+ "id"?: string;
20123
+ "name"?: string;
20124
+ "entities"?: Array<Models.ExecutionDataEntity>;
20125
+ "jobState"?: string;
20126
+ "selfUri"?: string;
20127
+ }
20128
+
19211
20129
  export interface GetMetricDefinitionsResponse {
19212
20130
  "total"?: number;
19213
20131
  "entities"?: Array<Models.MetricDefinition>;
@@ -19778,6 +20696,11 @@ declare namespace Models {
19778
20696
  "idleAfterSeconds"?: number;
19779
20697
  }
19780
20698
 
20699
+ export interface IdleTokenTimeout {
20700
+ "idleTokenTimeoutSeconds"?: number;
20701
+ "enableIdleTokenTimeout"?: boolean;
20702
+ }
20703
+
19781
20704
  export interface IgnoredActivityCategories {
19782
20705
  "values"?: Array<string>;
19783
20706
  }
@@ -20401,6 +21324,24 @@ declare namespace Models {
20401
21324
  "buildNumber": string;
20402
21325
  }
20403
21326
 
21327
+ export interface JourneyAsyncAggregateQueryResponse {
21328
+ "results"?: Array<Models.JourneyAggregateDataContainer>;
21329
+ "cursor"?: string;
21330
+ }
21331
+
21332
+ export interface JourneyAsyncAggregationQuery {
21333
+ "interval": string;
21334
+ "granularity"?: string;
21335
+ "timeZone"?: string;
21336
+ "groupBy"?: Array<string>;
21337
+ "filter"?: Models.JourneyAggregateQueryFilter;
21338
+ "metrics": Array<string>;
21339
+ "flattenMultivaluedDimensions"?: boolean;
21340
+ "views"?: Array<Models.JourneyAggregationView>;
21341
+ "alternateTimeDimension"?: string;
21342
+ "pageSize"?: number;
21343
+ }
21344
+
20404
21345
  export interface JourneyCampaign {
20405
21346
  "content"?: string;
20406
21347
  "medium"?: string;
@@ -21309,6 +22250,75 @@ declare namespace Models {
21309
22250
  "knowledgeBase"?: Models.AddressableEntityRef;
21310
22251
  }
21311
22252
 
22253
+ export interface KnowledgeAggregateDataContainer {
22254
+ "group"?: { [key: string]: string; };
22255
+ "data"?: Array<Models.StatisticalResponse>;
22256
+ }
22257
+
22258
+ export interface KnowledgeAggregateQueryClause {
22259
+ "type": string;
22260
+ "predicates": Array<Models.KnowledgeAggregateQueryPredicate>;
22261
+ }
22262
+
22263
+ export interface KnowledgeAggregateQueryFilter {
22264
+ "type": string;
22265
+ "clauses"?: Array<Models.KnowledgeAggregateQueryClause>;
22266
+ "predicates"?: Array<Models.KnowledgeAggregateQueryPredicate>;
22267
+ }
22268
+
22269
+ export interface KnowledgeAggregateQueryPredicate {
22270
+ "type"?: string;
22271
+ "dimension"?: string;
22272
+ "operator"?: string;
22273
+ "value"?: string;
22274
+ "range"?: Models.NumericRange;
22275
+ }
22276
+
22277
+ export interface KnowledgeAggregateQueryResponse {
22278
+ "results"?: Array<Models.KnowledgeAggregateDataContainer>;
22279
+ }
22280
+
22281
+ export interface KnowledgeAggregationQuery {
22282
+ "interval": string;
22283
+ "granularity"?: string;
22284
+ "timeZone"?: string;
22285
+ "groupBy"?: Array<string>;
22286
+ "filter"?: Models.KnowledgeAggregateQueryFilter;
22287
+ "metrics": Array<string>;
22288
+ "flattenMultivaluedDimensions"?: boolean;
22289
+ "views"?: Array<Models.KnowledgeAggregationView>;
22290
+ "alternateTimeDimension"?: string;
22291
+ "queryType"?: string;
22292
+ "limit"?: number;
22293
+ }
22294
+
22295
+ export interface KnowledgeAggregationView {
22296
+ "target": string;
22297
+ "name": string;
22298
+ "function": string;
22299
+ "range"?: Models.AggregationRange;
22300
+ }
22301
+
22302
+ export interface KnowledgeAsyncAggregateQueryResponse {
22303
+ "results"?: Array<Models.KnowledgeAggregateDataContainer>;
22304
+ "cursor"?: string;
22305
+ }
22306
+
22307
+ export interface KnowledgeAsyncAggregationQuery {
22308
+ "interval": string;
22309
+ "granularity"?: string;
22310
+ "timeZone"?: string;
22311
+ "groupBy"?: Array<string>;
22312
+ "filter"?: Models.KnowledgeAggregateQueryFilter;
22313
+ "metrics": Array<string>;
22314
+ "flattenMultivaluedDimensions"?: boolean;
22315
+ "views"?: Array<Models.KnowledgeAggregationView>;
22316
+ "alternateTimeDimension"?: string;
22317
+ "queryType"?: string;
22318
+ "limit"?: number;
22319
+ "pageSize"?: number;
22320
+ }
22321
+
21312
22322
  export interface KnowledgeBase {
21313
22323
  "id"?: string;
21314
22324
  "name"?: string;
@@ -21398,6 +22408,10 @@ declare namespace Models {
21398
22408
  "autocomplete": boolean;
21399
22409
  }
21400
22410
 
22411
+ export interface KnowledgeDocumentBulkRemoveRequest {
22412
+ "entities": Array<Models.WritableEntity>;
22413
+ }
22414
+
21401
22415
  export interface KnowledgeDocumentBulkRequest {
21402
22416
  "type": string;
21403
22417
  "externalUrl"?: string;
@@ -21407,6 +22421,39 @@ declare namespace Models {
21407
22421
  "id"?: string;
21408
22422
  }
21409
22423
 
22424
+ export interface KnowledgeDocumentBulkUpdateEntity {
22425
+ "id"?: string;
22426
+ "categoryId"?: string;
22427
+ "labelIds"?: Array<string>;
22428
+ }
22429
+
22430
+ export interface KnowledgeDocumentBulkUpdateRequest {
22431
+ "entities": Array<Models.KnowledgeDocumentBulkUpdateEntity>;
22432
+ }
22433
+
22434
+ export interface KnowledgeDocumentBulkVersionAddEntity {
22435
+ "id"?: string;
22436
+ "restoreFromVersionId"?: string;
22437
+ "restorePrevious"?: boolean;
22438
+ }
22439
+
22440
+ export interface KnowledgeDocumentBulkVersionAddRequest {
22441
+ "entities": Array<Models.KnowledgeDocumentBulkVersionAddEntity>;
22442
+ }
22443
+
22444
+ export interface KnowledgeDocumentContentUpload {
22445
+ "id"?: string;
22446
+ "contentType": string;
22447
+ "fileName": string;
22448
+ "status"?: string;
22449
+ "uploadKey"?: string;
22450
+ "url"?: string;
22451
+ "headers"?: { [key: string]: string; };
22452
+ "document"?: Models.AddressableEntityRef;
22453
+ "errorMessage"?: string;
22454
+ "selfUri"?: string;
22455
+ }
22456
+
21410
22457
  export interface KnowledgeDocumentGuestSearch {
21411
22458
  "query": string;
21412
22459
  "pageSize"?: number;
@@ -22707,6 +23754,13 @@ declare namespace Models {
22707
23754
  "keypairId": string;
22708
23755
  }
22709
23756
 
23757
+ export interface LocalTime {
23758
+ "hour"?: number;
23759
+ "minute"?: number;
23760
+ "second"?: number;
23761
+ "nano"?: number;
23762
+ }
23763
+
22710
23764
  export interface LocalizedLabels {
22711
23765
  "key"?: string;
22712
23766
  "value"?: string;
@@ -24043,11 +25097,98 @@ declare namespace Models {
24043
25097
  "entities"?: Array<Models.WfmUserNotification>;
24044
25098
  }
24045
25099
 
25100
+ export interface NuanceApplication {
25101
+ "id": string;
25102
+ "tag": string;
25103
+ "name": string;
25104
+ }
25105
+
25106
+ export interface NuanceBot {
25107
+ "id": string;
25108
+ "name": string;
25109
+ "integrationId": string;
25110
+ "nuanceOrganization": Models.NuanceOrganization;
25111
+ "application": Models.NuanceApplication;
25112
+ "nuanceEnvironment": Models.NuanceEnvironment;
25113
+ "geography": Models.NuanceGeography;
25114
+ "credentials"?: Array<Models.NuanceBotCredentials>;
25115
+ "variables"?: Array<Models.NuanceBotVariable>;
25116
+ "transferNodes"?: Array<Models.NuanceBotTransferNode>;
25117
+ "locales"?: Array<string>;
25118
+ "channels"?: Array<Models.NuanceChannel>;
25119
+ "selfUri"?: string;
25120
+ }
25121
+
25122
+ export interface NuanceBotCredentials {
25123
+ "appId": string;
25124
+ "clientId": string;
25125
+ "clientSecret"?: string;
25126
+ "clientSecretProvided"?: boolean;
25127
+ }
25128
+
25129
+ export interface NuanceBotEntityListing {
25130
+ "entities"?: Array<Models.NuanceBot>;
25131
+ "pageSize"?: number;
25132
+ "pageNumber"?: number;
25133
+ "total"?: number;
25134
+ "firstUri"?: string;
25135
+ "nextUri"?: string;
25136
+ "previousUri"?: string;
25137
+ "lastUri"?: string;
25138
+ "selfUri"?: string;
25139
+ "pageCount"?: number;
25140
+ }
25141
+
25142
+ export interface NuanceBotLaunchSettings {
25143
+ "botExecutionConfigurations": Array<Models.BotExecutionConfiguration>;
25144
+ }
25145
+
25146
+ export interface NuanceBotTransferNode {
25147
+ "id": string;
25148
+ "name": string;
25149
+ "type": string;
25150
+ "description"?: string;
25151
+ "requestVariables"?: Array<Models.NuanceBotVariable>;
25152
+ }
25153
+
25154
+ export interface NuanceBotVariable {
25155
+ "id": string;
25156
+ "name": string;
25157
+ "description"?: string;
25158
+ "reserved"?: boolean;
25159
+ "simpleVariableInfo"?: string;
25160
+ "complexGenericVariableInfo"?: Models.ComplexVariableInfo;
25161
+ }
25162
+
25163
+ export interface NuanceChannel {
25164
+ "id": string;
25165
+ "name": string;
25166
+ "modes"?: Array<string>;
25167
+ "color"?: string;
25168
+ }
25169
+
25170
+ export interface NuanceEnvironment {
25171
+ "id": string;
25172
+ "name": string;
25173
+ "environmentDesignation": string;
25174
+ "executionHost"?: string;
25175
+ }
25176
+
25177
+ export interface NuanceGeography {
25178
+ "id": string;
25179
+ "name": string;
25180
+ }
25181
+
24046
25182
  export interface NuanceMixDlgSettings {
24047
25183
  "channelId"?: string;
24048
25184
  "inputParameters"?: { [key: string]: object; };
24049
25185
  }
24050
25186
 
25187
+ export interface NuanceOrganization {
25188
+ "id": string;
25189
+ "name": string;
25190
+ }
25191
+
24051
25192
  export interface Number {
24052
25193
  "start"?: string;
24053
25194
  "end"?: string;
@@ -24543,6 +25684,12 @@ declare namespace Models {
24543
25684
  "selfUri"?: string;
24544
25685
  }
24545
25686
 
25687
+ export interface OrganizationPresenceDefinitionEntityListing {
25688
+ "total"?: number;
25689
+ "entities"?: Array<Models.OrganizationPresenceDefinition>;
25690
+ "selfUri"?: string;
25691
+ }
25692
+
24546
25693
  export interface OrganizationPresenceEntityListing {
24547
25694
  "entities"?: Array<Models.OrganizationPresence>;
24548
25695
  "pageSize"?: number;
@@ -24878,11 +26025,74 @@ declare namespace Models {
24878
26025
  "modifiedDate"?: string;
24879
26026
  }
24880
26027
 
26028
+ export interface OutcomeAchievedEvent {
26029
+ "outcome": Models.OutcomeAchievedEventOutcome;
26030
+ "userAgentString"?: string;
26031
+ "browser"?: Models.Browser;
26032
+ "device"?: Models.Device;
26033
+ "geolocation"?: Models.JourneyGeolocation;
26034
+ "ipAddress"?: string;
26035
+ "ipOrganization"?: string;
26036
+ "mktCampaign"?: Models.JourneyCampaign;
26037
+ "visitReferrer"?: Models.Referrer;
26038
+ "visitCreatedDate"?: string;
26039
+ }
26040
+
26041
+ export interface OutcomeAchievedEventOutcome {
26042
+ "id"?: string;
26043
+ "selfUri"?: string;
26044
+ "displayName": string;
26045
+ "version"?: number;
26046
+ }
26047
+
24881
26048
  export interface OutcomeAchievement {
24882
26049
  "outcome"?: Models.AchievedOutcome;
24883
26050
  "achievedDate"?: string;
24884
26051
  }
24885
26052
 
26053
+ export interface OutcomeAttributionAsyncResponse {
26054
+ "id"?: string;
26055
+ "percentFailedThreshold"?: number;
26056
+ "selfUri"?: string;
26057
+ }
26058
+
26059
+ export interface OutcomeAttributionJobStateResponse {
26060
+ "id"?: string;
26061
+ "state"?: string;
26062
+ "resultsUri"?: string;
26063
+ "percentFailedThreshold"?: number;
26064
+ "selfUri"?: string;
26065
+ "createdDate"?: string;
26066
+ }
26067
+
26068
+ export interface OutcomeAttributionListing {
26069
+ "entities": Array<Models.OutcomeAttributionRequest>;
26070
+ "percentFailedThreshold"?: number;
26071
+ }
26072
+
26073
+ export interface OutcomeAttributionRequest {
26074
+ "outcomeId": string;
26075
+ "externalContactId"?: string;
26076
+ "associatedValue": number;
26077
+ "touchpoints": Array<Models.Touchpoint>;
26078
+ "createdDate": string;
26079
+ }
26080
+
26081
+ export interface OutcomeAttributionResponseListing {
26082
+ "entities"?: Array<Models.OutcomeAttributionResultsResponse>;
26083
+ }
26084
+
26085
+ export interface OutcomeAttributionResultsResponse {
26086
+ "outcomeId"?: string;
26087
+ "index"?: number;
26088
+ "externalContactId"?: string;
26089
+ "associatedValue"?: number;
26090
+ "state": string;
26091
+ "message": string;
26092
+ "touchpoints"?: Array<Models.TouchpointResponse>;
26093
+ "createdDate"?: string;
26094
+ }
26095
+
24886
26096
  export interface OutcomeConfig {
24887
26097
  "values"?: Array<string>;
24888
26098
  }
@@ -25108,6 +26318,11 @@ declare namespace Models {
25108
26318
  "bargedParticipantId"?: string;
25109
26319
  }
25110
26320
 
26321
+ export interface ParticipantInfo {
26322
+ "activeParticipantCount"?: number;
26323
+ "version"?: number;
26324
+ }
26325
+
25111
26326
  export interface ParticipantMetrics {
25112
26327
  "agentDurationPercentage"?: number;
25113
26328
  "customerDurationPercentage"?: number;
@@ -26264,6 +27479,15 @@ declare namespace Models {
26264
27479
  "downloadUrl"?: string;
26265
27480
  }
26266
27481
 
27482
+ export interface QueryCriteria {
27483
+ "criteriaKey"?: string;
27484
+ "criteriaGroups"?: Array<string>;
27485
+ "description"?: string;
27486
+ "operators"?: Array<string>;
27487
+ "dataType"?: string;
27488
+ "categoryInfo"?: Models.CriteriaCategoryInfo;
27489
+ }
27490
+
26267
27491
  export interface QueryDivision {
26268
27492
  }
26269
27493
 
@@ -29610,6 +30834,55 @@ declare namespace Models {
29610
30834
  "doNotChangeManuallyEditedShifts"?: boolean;
29611
30835
  }
29612
30836
 
30837
+ export interface ResolutionAggregateDataContainer {
30838
+ "group"?: { [key: string]: string; };
30839
+ "data"?: Array<Models.StatisticalResponse>;
30840
+ }
30841
+
30842
+ export interface ResolutionAggregateQueryClause {
30843
+ "type": string;
30844
+ "predicates": Array<Models.ResolutionAggregateQueryPredicate>;
30845
+ }
30846
+
30847
+ export interface ResolutionAggregateQueryFilter {
30848
+ "type": string;
30849
+ "clauses"?: Array<Models.ResolutionAggregateQueryClause>;
30850
+ "predicates"?: Array<Models.ResolutionAggregateQueryPredicate>;
30851
+ }
30852
+
30853
+ export interface ResolutionAggregateQueryPredicate {
30854
+ "type"?: string;
30855
+ "dimension"?: string;
30856
+ "operator"?: string;
30857
+ "value"?: string;
30858
+ "range"?: Models.NumericRange;
30859
+ }
30860
+
30861
+ export interface ResolutionAggregationView {
30862
+ "target": string;
30863
+ "name": string;
30864
+ "function": string;
30865
+ "range"?: Models.AggregationRange;
30866
+ }
30867
+
30868
+ export interface ResolutionAsyncAggregateQueryResponse {
30869
+ "results"?: Array<Models.ResolutionAggregateDataContainer>;
30870
+ "cursor"?: string;
30871
+ }
30872
+
30873
+ export interface ResolutionAsyncAggregationQuery {
30874
+ "interval": string;
30875
+ "granularity"?: string;
30876
+ "timeZone"?: string;
30877
+ "groupBy"?: Array<string>;
30878
+ "filter"?: Models.ResolutionAggregateQueryFilter;
30879
+ "metrics": Array<string>;
30880
+ "flattenMultivaluedDimensions"?: boolean;
30881
+ "views"?: Array<Models.ResolutionAggregationView>;
30882
+ "alternateTimeDimension"?: string;
30883
+ "pageSize"?: number;
30884
+ }
30885
+
29613
30886
  export interface ResolutionDetailQueryClause {
29614
30887
  "type": string;
29615
30888
  "predicates": Array<Models.ResolutionDetailQueryPredicate>;
@@ -29875,6 +31148,66 @@ declare namespace Models {
29875
31148
  "skills"?: Array<Models.RoutingSkillReference>;
29876
31149
  }
29877
31150
 
31151
+ export interface RoutingActivityData {
31152
+ "group"?: { [key: string]: string; };
31153
+ "data"?: Array<Models.RoutingActivityMetricValue>;
31154
+ "truncated"?: boolean;
31155
+ "entities"?: Array<Models.RoutingActivityEntityData>;
31156
+ }
31157
+
31158
+ export interface RoutingActivityEntityData {
31159
+ "activityDate": string;
31160
+ "organizationPresenceId"?: string;
31161
+ "presenceDate"?: string;
31162
+ "queueId"?: string;
31163
+ "queueMembershipStatus"?: string;
31164
+ "routingStatus"?: string;
31165
+ "routingStatusDate"?: string;
31166
+ "systemPresence"?: string;
31167
+ "teamId"?: string;
31168
+ "userId"?: string;
31169
+ }
31170
+
31171
+ export interface RoutingActivityMetricValue {
31172
+ "metric"?: string;
31173
+ "count"?: number;
31174
+ }
31175
+
31176
+ export interface RoutingActivityQuery {
31177
+ "metrics": Array<Models.RoutingActivityQueryMetric>;
31178
+ "groupBy": Array<string>;
31179
+ "filter"?: Models.RoutingActivityQueryFilter;
31180
+ "order"?: string;
31181
+ }
31182
+
31183
+ export interface RoutingActivityQueryClause {
31184
+ "type": string;
31185
+ "predicates": Array<Models.RoutingActivityQueryPredicate>;
31186
+ }
31187
+
31188
+ export interface RoutingActivityQueryFilter {
31189
+ "type": string;
31190
+ "clauses"?: Array<Models.RoutingActivityQueryClause>;
31191
+ "predicates"?: Array<Models.RoutingActivityQueryPredicate>;
31192
+ }
31193
+
31194
+ export interface RoutingActivityQueryMetric {
31195
+ "metric": string;
31196
+ "details"?: boolean;
31197
+ }
31198
+
31199
+ export interface RoutingActivityQueryPredicate {
31200
+ "type"?: string;
31201
+ "dimension"?: string;
31202
+ "operator"?: string;
31203
+ "value"?: string;
31204
+ }
31205
+
31206
+ export interface RoutingActivityResponse {
31207
+ "results"?: Array<Models.RoutingActivityData>;
31208
+ "entityIdDimension"?: string;
31209
+ }
31210
+
29878
31211
  export interface RoutingConversationAttributesRequest {
29879
31212
  "priority"?: number;
29880
31213
  "skillIds"?: Array<string>;
@@ -30713,6 +32046,64 @@ declare namespace Models {
30713
32046
  "disconnectType"?: string;
30714
32047
  }
30715
32048
 
32049
+ export interface SegmentAssignedEvent {
32050
+ "segment": Models.SegmentAssignedEventSegment;
32051
+ "userAgentString"?: string;
32052
+ "browser"?: Models.Browser;
32053
+ "device"?: Models.Device;
32054
+ "geolocation"?: Models.JourneyGeolocation;
32055
+ "ipAddress"?: string;
32056
+ "ipOrganization"?: string;
32057
+ "mktCampaign"?: Models.JourneyCampaign;
32058
+ "visitReferrer"?: Models.Referrer;
32059
+ "visitCreatedDate"?: string;
32060
+ }
32061
+
32062
+ export interface SegmentAssignedEventSegment {
32063
+ "id"?: string;
32064
+ "selfUri"?: string;
32065
+ "displayName": string;
32066
+ "version"?: number;
32067
+ "scope"?: string;
32068
+ }
32069
+
32070
+ export interface SegmentAssignment {
32071
+ "id"?: string;
32072
+ "state"?: string;
32073
+ "dateAssigned"?: string;
32074
+ "dateUnassigned"?: string;
32075
+ "dateModified"?: string;
32076
+ "segment"?: Models.SegmentAssignmentSegment;
32077
+ "customerId"?: string;
32078
+ "customerIdType"?: string;
32079
+ "session"?: Models.SegmentAssignmentSession;
32080
+ "externalContact"?: Models.AddressableEntityRef;
32081
+ }
32082
+
32083
+ export interface SegmentAssignmentEvent {
32084
+ "segment"?: Models.AddressableEntityRef;
32085
+ }
32086
+
32087
+ export interface SegmentAssignmentListing {
32088
+ "entities"?: Array<Models.SegmentAssignment>;
32089
+ "nextUri"?: string;
32090
+ "selfUri"?: string;
32091
+ "previousUri"?: string;
32092
+ }
32093
+
32094
+ export interface SegmentAssignmentSegment {
32095
+ "id"?: string;
32096
+ "scope"?: string;
32097
+ "version"?: number;
32098
+ "selfUri"?: string;
32099
+ }
32100
+
32101
+ export interface SegmentAssignmentSession {
32102
+ "id"?: string;
32103
+ "type"?: string;
32104
+ "selfUri"?: string;
32105
+ }
32106
+
30716
32107
  export interface SegmentDetailQueryClause {
30717
32108
  "type": string;
30718
32109
  "predicates": Array<Models.SegmentDetailQueryPredicate>;
@@ -31425,6 +32816,16 @@ declare namespace Models {
31425
32816
  "pageCount"?: number;
31426
32817
  }
31427
32818
 
32819
+ export interface SmsPhoneNumberImport {
32820
+ "id"?: string;
32821
+ "phoneNumber": string;
32822
+ "phoneNumberType": string;
32823
+ "countryCode": string;
32824
+ "integrationId": string;
32825
+ "compliance"?: Models.Compliance;
32826
+ "selfUri"?: string;
32827
+ }
32828
+
31428
32829
  export interface SmsPhoneNumberProvision {
31429
32830
  "id"?: string;
31430
32831
  "phoneNumber": string;
@@ -31733,6 +33134,11 @@ declare namespace Models {
31733
33134
  "status": string;
31734
33135
  }
31735
33136
 
33137
+ export interface Subscription {
33138
+ "id"?: string;
33139
+ "topic"?: string;
33140
+ }
33141
+
31736
33142
  export interface SubscriptionOverviewUsage {
31737
33143
  "name": string;
31738
33144
  "partNumber": string;
@@ -31928,6 +33334,24 @@ declare namespace Models {
31928
33334
  "sendingDomain": string;
31929
33335
  }
31930
33336
 
33337
+ export interface SurveyAsyncAggregateQueryResponse {
33338
+ "results"?: Array<Models.SurveyAggregateDataContainer>;
33339
+ "cursor"?: string;
33340
+ }
33341
+
33342
+ export interface SurveyAsyncAggregationQuery {
33343
+ "interval": string;
33344
+ "granularity"?: string;
33345
+ "timeZone"?: string;
33346
+ "groupBy"?: Array<string>;
33347
+ "filter"?: Models.SurveyAggregateQueryFilter;
33348
+ "metrics": Array<string>;
33349
+ "flattenMultivaluedDimensions"?: boolean;
33350
+ "views"?: Array<Models.SurveyAggregationView>;
33351
+ "alternateTimeDimension"?: string;
33352
+ "pageSize"?: number;
33353
+ }
33354
+
31931
33355
  export interface SurveyDetailQueryClause {
31932
33356
  "type": string;
31933
33357
  "predicates": Array<Models.SurveyDetailQueryPredicate>;
@@ -32135,6 +33559,71 @@ declare namespace Models {
32135
33559
  "targetPerformanceProfileId": string;
32136
33560
  }
32137
33561
 
33562
+ export interface TaskManagementAggregateDataContainer {
33563
+ "group"?: { [key: string]: string; };
33564
+ "data"?: Array<Models.StatisticalResponse>;
33565
+ }
33566
+
33567
+ export interface TaskManagementAggregateQueryClause {
33568
+ "type": string;
33569
+ "predicates": Array<Models.TaskManagementAggregateQueryPredicate>;
33570
+ }
33571
+
33572
+ export interface TaskManagementAggregateQueryFilter {
33573
+ "type": string;
33574
+ "clauses"?: Array<Models.TaskManagementAggregateQueryClause>;
33575
+ "predicates"?: Array<Models.TaskManagementAggregateQueryPredicate>;
33576
+ }
33577
+
33578
+ export interface TaskManagementAggregateQueryPredicate {
33579
+ "type"?: string;
33580
+ "dimension"?: string;
33581
+ "operator"?: string;
33582
+ "value"?: string;
33583
+ "range"?: Models.NumericRange;
33584
+ }
33585
+
33586
+ export interface TaskManagementAggregateQueryResponse {
33587
+ "results"?: Array<Models.TaskManagementAggregateDataContainer>;
33588
+ }
33589
+
33590
+ export interface TaskManagementAggregationQuery {
33591
+ "interval": string;
33592
+ "granularity"?: string;
33593
+ "timeZone"?: string;
33594
+ "groupBy"?: Array<string>;
33595
+ "filter"?: Models.TaskManagementAggregateQueryFilter;
33596
+ "metrics": Array<string>;
33597
+ "flattenMultivaluedDimensions"?: boolean;
33598
+ "views"?: Array<Models.TaskManagementAggregationView>;
33599
+ "alternateTimeDimension"?: string;
33600
+ }
33601
+
33602
+ export interface TaskManagementAggregationView {
33603
+ "target": string;
33604
+ "name": string;
33605
+ "function": string;
33606
+ "range"?: Models.AggregationRange;
33607
+ }
33608
+
33609
+ export interface TaskManagementAsyncAggregateQueryResponse {
33610
+ "results"?: Array<Models.TaskManagementAggregateDataContainer>;
33611
+ "cursor"?: string;
33612
+ }
33613
+
33614
+ export interface TaskManagementAsyncAggregationQuery {
33615
+ "interval": string;
33616
+ "granularity"?: string;
33617
+ "timeZone"?: string;
33618
+ "groupBy"?: Array<string>;
33619
+ "filter"?: Models.TaskManagementAggregateQueryFilter;
33620
+ "metrics": Array<string>;
33621
+ "flattenMultivaluedDimensions"?: boolean;
33622
+ "views"?: Array<Models.TaskManagementAggregationView>;
33623
+ "alternateTimeDimension"?: string;
33624
+ "pageSize"?: number;
33625
+ }
33626
+
32138
33627
  export interface Team {
32139
33628
  "id"?: string;
32140
33629
  "name": string;
@@ -32146,6 +33635,66 @@ declare namespace Models {
32146
33635
  "selfUri"?: string;
32147
33636
  }
32148
33637
 
33638
+ export interface TeamActivityData {
33639
+ "group"?: { [key: string]: string; };
33640
+ "data"?: Array<Models.TeamActivityMetricValue>;
33641
+ "truncated"?: boolean;
33642
+ "entities"?: Array<Models.TeamActivityEntityData>;
33643
+ }
33644
+
33645
+ export interface TeamActivityEntityData {
33646
+ "activityDate": string;
33647
+ "organizationPresenceId"?: string;
33648
+ "presenceDate"?: string;
33649
+ "queueId"?: string;
33650
+ "queueMembershipStatus"?: string;
33651
+ "routingStatus"?: string;
33652
+ "routingStatusDate"?: string;
33653
+ "systemPresence"?: string;
33654
+ "teamId"?: string;
33655
+ "userId"?: string;
33656
+ }
33657
+
33658
+ export interface TeamActivityMetricValue {
33659
+ "metric"?: string;
33660
+ "count"?: number;
33661
+ }
33662
+
33663
+ export interface TeamActivityQuery {
33664
+ "metrics": Array<Models.TeamActivityQueryMetric>;
33665
+ "groupBy": Array<string>;
33666
+ "filter"?: Models.TeamActivityQueryFilter;
33667
+ "order"?: string;
33668
+ }
33669
+
33670
+ export interface TeamActivityQueryClause {
33671
+ "type": string;
33672
+ "predicates": Array<Models.TeamActivityQueryPredicate>;
33673
+ }
33674
+
33675
+ export interface TeamActivityQueryFilter {
33676
+ "type": string;
33677
+ "clauses"?: Array<Models.TeamActivityQueryClause>;
33678
+ "predicates"?: Array<Models.TeamActivityQueryPredicate>;
33679
+ }
33680
+
33681
+ export interface TeamActivityQueryMetric {
33682
+ "metric": string;
33683
+ "details"?: boolean;
33684
+ }
33685
+
33686
+ export interface TeamActivityQueryPredicate {
33687
+ "type"?: string;
33688
+ "dimension"?: string;
33689
+ "operator"?: string;
33690
+ "value"?: string;
33691
+ }
33692
+
33693
+ export interface TeamActivityResponse {
33694
+ "results"?: Array<Models.TeamActivityData>;
33695
+ "entityIdDimension"?: string;
33696
+ }
33697
+
32149
33698
  export interface TeamAddMemberFailure {
32150
33699
  "id"?: string;
32151
33700
  "reason"?: string;
@@ -32736,6 +34285,24 @@ declare namespace Models {
32736
34285
  "pageCount"?: number;
32737
34286
  }
32738
34287
 
34288
+ export interface Touchpoint {
34289
+ "conversationId"?: string;
34290
+ "agentId": string;
34291
+ "associatedValue": number;
34292
+ "mediaType"?: string;
34293
+ "createdDate"?: string;
34294
+ }
34295
+
34296
+ export interface TouchpointResponse {
34297
+ "conversationId"?: string;
34298
+ "agentId": string;
34299
+ "associatedValue": number;
34300
+ "mediaType"?: string;
34301
+ "state": string;
34302
+ "message"?: string;
34303
+ "createdDate"?: string;
34304
+ }
34305
+
32739
34306
  export interface TrainingListing {
32740
34307
  "entities"?: Array<Models.KnowledgeTraining>;
32741
34308
  "nextUri"?: string;
@@ -32790,6 +34357,24 @@ declare namespace Models {
32790
34357
  "range"?: Models.AggregationRange;
32791
34358
  }
32792
34359
 
34360
+ export interface TranscriptAsyncAggregateQueryResponse {
34361
+ "results"?: Array<Models.TranscriptAggregateDataContainer>;
34362
+ "cursor"?: string;
34363
+ }
34364
+
34365
+ export interface TranscriptAsyncAggregationQuery {
34366
+ "interval": string;
34367
+ "granularity"?: string;
34368
+ "timeZone"?: string;
34369
+ "groupBy"?: Array<string>;
34370
+ "filter"?: Models.TranscriptAggregateQueryFilter;
34371
+ "metrics": Array<string>;
34372
+ "flattenMultivaluedDimensions"?: boolean;
34373
+ "views"?: Array<Models.TranscriptAggregationView>;
34374
+ "alternateTimeDimension"?: string;
34375
+ "pageSize"?: number;
34376
+ }
34377
+
32793
34378
  export interface TranscriptConversationDetailSearchCriteria {
32794
34379
  "endValue"?: string;
32795
34380
  "values"?: Array<string>;
@@ -33904,6 +35489,66 @@ declare namespace Models {
33904
35489
  "selfUri"?: string;
33905
35490
  }
33906
35491
 
35492
+ export interface UserActivityData {
35493
+ "group"?: { [key: string]: string; };
35494
+ "data"?: Array<Models.UserActivityMetricValue>;
35495
+ "truncated"?: boolean;
35496
+ "entities"?: Array<Models.UserActivityEntityData>;
35497
+ }
35498
+
35499
+ export interface UserActivityEntityData {
35500
+ "activityDate": string;
35501
+ "organizationPresenceId"?: string;
35502
+ "presenceDate"?: string;
35503
+ "queueId"?: string;
35504
+ "queueMembershipStatus"?: string;
35505
+ "routingStatus"?: string;
35506
+ "routingStatusDate"?: string;
35507
+ "systemPresence"?: string;
35508
+ "teamId"?: string;
35509
+ "userId"?: string;
35510
+ }
35511
+
35512
+ export interface UserActivityMetricValue {
35513
+ "metric"?: string;
35514
+ "count"?: number;
35515
+ }
35516
+
35517
+ export interface UserActivityQuery {
35518
+ "metrics": Array<Models.UserActivityQueryMetric>;
35519
+ "groupBy": Array<string>;
35520
+ "filter"?: Models.UserActivityQueryFilter;
35521
+ "order"?: string;
35522
+ }
35523
+
35524
+ export interface UserActivityQueryClause {
35525
+ "type": string;
35526
+ "predicates": Array<Models.UserActivityQueryPredicate>;
35527
+ }
35528
+
35529
+ export interface UserActivityQueryFilter {
35530
+ "type": string;
35531
+ "clauses"?: Array<Models.UserActivityQueryClause>;
35532
+ "predicates"?: Array<Models.UserActivityQueryPredicate>;
35533
+ }
35534
+
35535
+ export interface UserActivityQueryMetric {
35536
+ "metric": string;
35537
+ "details"?: boolean;
35538
+ }
35539
+
35540
+ export interface UserActivityQueryPredicate {
35541
+ "type"?: string;
35542
+ "dimension"?: string;
35543
+ "operator"?: string;
35544
+ "value"?: string;
35545
+ }
35546
+
35547
+ export interface UserActivityResponse {
35548
+ "results"?: Array<Models.UserActivityData>;
35549
+ "entityIdDimension"?: string;
35550
+ }
35551
+
33907
35552
  export interface UserAgentInfo {
33908
35553
  "firmwareVersion"?: string;
33909
35554
  "manufacturer"?: string;
@@ -33984,6 +35629,25 @@ declare namespace Models {
33984
35629
  "pageCount"?: number;
33985
35630
  }
33986
35631
 
35632
+ export interface UserAsyncAggregateQueryResponse {
35633
+ "systemToOrganizationMappings"?: { [key: string]: Array<string>; };
35634
+ "results"?: Array<Models.UserAggregateDataContainer>;
35635
+ "cursor"?: string;
35636
+ }
35637
+
35638
+ export interface UserAsyncAggregationQuery {
35639
+ "interval": string;
35640
+ "granularity"?: string;
35641
+ "timeZone"?: string;
35642
+ "groupBy"?: Array<string>;
35643
+ "filter"?: Models.UserAggregateQueryFilter;
35644
+ "metrics": Array<string>;
35645
+ "flattenMultivaluedDimensions"?: boolean;
35646
+ "views"?: Array<Models.UserAggregationView>;
35647
+ "alternateTimeDimension"?: string;
35648
+ "pageSize"?: number;
35649
+ }
35650
+
33987
35651
  export interface UserAuthorization {
33988
35652
  "roles"?: Array<Models.DomainRole>;
33989
35653
  "unusedRoles"?: Array<Models.DomainRole>;
@@ -34778,6 +36442,25 @@ declare namespace Models {
34778
36442
  "utilization"?: { [key: string]: Models.MediaUtilization; };
34779
36443
  }
34780
36444
 
36445
+ export interface UtilizationTag {
36446
+ "id"?: string;
36447
+ "name"?: string;
36448
+ "selfUri"?: string;
36449
+ }
36450
+
36451
+ export interface UtilizationTagEntityListing {
36452
+ "entities"?: Array<Models.UtilizationTag>;
36453
+ "pageSize"?: number;
36454
+ "pageNumber"?: number;
36455
+ "total"?: number;
36456
+ "firstUri"?: string;
36457
+ "nextUri"?: string;
36458
+ "previousUri"?: string;
36459
+ "lastUri"?: string;
36460
+ "selfUri"?: string;
36461
+ "pageCount"?: number;
36462
+ }
36463
+
34781
36464
  export interface Utterance {
34782
36465
  "utteranceText"?: string;
34783
36466
  }
@@ -35317,6 +37000,12 @@ declare namespace Models {
35317
37000
  "afterCallWorkRequired"?: boolean;
35318
37001
  }
35319
37002
 
37003
+ export interface VideoConferenceDetails {
37004
+ "conferenceId"?: string;
37005
+ "conversationId"?: string;
37006
+ "participantInfo"?: Models.ParticipantInfo;
37007
+ }
37008
+
35320
37009
  export interface VideoConferenceUpdateTopicParticipantInfo {
35321
37010
  "activeParticipantCount"?: number;
35322
37011
  "version"?: number;
@@ -35729,6 +37418,23 @@ declare namespace Models {
35729
37418
  "entities"?: Array<Models.WaitlistPosition>;
35730
37419
  }
35731
37420
 
37421
+ export interface WebActionEvent {
37422
+ "action": Models.EventAction;
37423
+ "actionMap"?: Models.ActionEventActionMap;
37424
+ "actionTarget"?: Models.AddressableEntityRef;
37425
+ "timeToDisposition"?: number;
37426
+ "errorCode"?: string;
37427
+ "errorMessage"?: string;
37428
+ "userAgentString"?: string;
37429
+ "browser"?: Models.Browser;
37430
+ "device"?: Models.Device;
37431
+ "geolocation"?: Models.JourneyGeolocation;
37432
+ "ipAddress"?: string;
37433
+ "ipOrganization"?: string;
37434
+ "mktCampaign"?: Models.JourneyCampaign;
37435
+ "visitReferrer"?: Models.Referrer;
37436
+ }
37437
+
35732
37438
  export interface WebChatConfig {
35733
37439
  "webChatSkin"?: string;
35734
37440
  }
@@ -35977,6 +37683,25 @@ declare namespace Models {
35977
37683
  "deploymentId": string;
35978
37684
  }
35979
37685
 
37686
+ export interface WebEvent {
37687
+ "eventName": string;
37688
+ "totalEventCount"?: number;
37689
+ "totalPageviewCount"?: number;
37690
+ "page"?: Models.JourneyPage;
37691
+ "userAgentString"?: string;
37692
+ "browser"?: Models.Browser;
37693
+ "device"?: Models.Device;
37694
+ "geolocation"?: Models.JourneyGeolocation;
37695
+ "ipAddress"?: string;
37696
+ "ipOrganization"?: string;
37697
+ "mktCampaign"?: Models.JourneyCampaign;
37698
+ "referrer"?: Models.Referrer;
37699
+ "attributes"?: { [key: string]: Models.CustomEventAttribute; };
37700
+ "traits"?: { [key: string]: Models.CustomEventAttribute; };
37701
+ "searchQuery"?: string;
37702
+ "authenticated"?: boolean;
37703
+ }
37704
+
35980
37705
  export interface WebMessagingAttachment {
35981
37706
  "id"?: string;
35982
37707
  "mediaType"?: string;
@@ -37540,6 +39265,92 @@ declare namespace Models {
37540
39265
  "selfUri"?: string;
37541
39266
  }
37542
39267
 
39268
+ export interface Workbin {
39269
+ "id"?: string;
39270
+ "name"?: string;
39271
+ "division"?: Models.Division;
39272
+ "description"?: string;
39273
+ "dateCreated"?: string;
39274
+ "dateModified"?: string;
39275
+ "modifiedBy"?: Models.UserReference;
39276
+ "selfUri"?: string;
39277
+ }
39278
+
39279
+ export interface WorkbinChangeListing {
39280
+ "entities"?: Array<Models.WorkitemsChangeWorkbinDelta>;
39281
+ "nextUri"?: string;
39282
+ "selfUri"?: string;
39283
+ "previousUri"?: string;
39284
+ "after"?: string;
39285
+ }
39286
+
39287
+ export interface WorkbinCreate {
39288
+ "name": string;
39289
+ "description"?: string;
39290
+ "divisionId"?: string;
39291
+ }
39292
+
39293
+ export interface WorkbinDelta {
39294
+ "name"?: Models.WorkitemsAttributeChangeString;
39295
+ "description"?: Models.WorkitemsAttributeChangeString;
39296
+ "dateModified"?: Models.WorkitemsAttributeChangeInstant;
39297
+ "modifiedBy"?: Models.WorkitemsAttributeChangeString;
39298
+ }
39299
+
39300
+ export interface WorkbinQueryEntityListing {
39301
+ "entities"?: Array<Models.Workbin>;
39302
+ "nextUri"?: string;
39303
+ "selfUri"?: string;
39304
+ "previousUri"?: string;
39305
+ "after"?: string;
39306
+ "count"?: number;
39307
+ }
39308
+
39309
+ export interface WorkbinQueryRequest {
39310
+ "pageSize"?: number;
39311
+ "select"?: string;
39312
+ "filters": Array<Models.WorkitemFilter>;
39313
+ "attributes"?: Array<string>;
39314
+ "after"?: string;
39315
+ "sort"?: Models.WorkbinQuerySort;
39316
+ }
39317
+
39318
+ export interface WorkbinQuerySort {
39319
+ "name"?: string;
39320
+ "ascending"?: boolean;
39321
+ }
39322
+
39323
+ export interface WorkbinReference {
39324
+ "id"?: string;
39325
+ "name"?: string;
39326
+ "selfUri"?: string;
39327
+ }
39328
+
39329
+ export interface WorkbinUpdate {
39330
+ "name"?: string;
39331
+ "description"?: string;
39332
+ }
39333
+
39334
+ export interface WorkbinVersion {
39335
+ "id"?: string;
39336
+ "name"?: string;
39337
+ "division"?: Models.Division;
39338
+ "description"?: string;
39339
+ "dateCreated"?: string;
39340
+ "dateModified"?: string;
39341
+ "modifiedBy"?: Models.UserReference;
39342
+ "version"?: number;
39343
+ "selfUri"?: string;
39344
+ }
39345
+
39346
+ export interface WorkbinVersionListing {
39347
+ "entities"?: Array<Models.WorkbinVersion>;
39348
+ "nextUri"?: string;
39349
+ "selfUri"?: string;
39350
+ "previousUri"?: string;
39351
+ "after"?: string;
39352
+ }
39353
+
37543
39354
  export interface WorkdayMetric {
37544
39355
  "metric"?: Models.Metric;
37545
39356
  "objective"?: Models.Objective;
@@ -37601,6 +39412,349 @@ declare namespace Models {
37601
39412
  "dataFormat"?: string;
37602
39413
  }
37603
39414
 
39415
+ export interface Workitem {
39416
+ "id"?: string;
39417
+ "name"?: string;
39418
+ "division"?: Models.Division;
39419
+ "type"?: Models.WorktypeReference;
39420
+ "description"?: string;
39421
+ "language"?: Models.LanguageReference;
39422
+ "priority"?: number;
39423
+ "dateCreated"?: string;
39424
+ "dateModified"?: string;
39425
+ "dateDue"?: string;
39426
+ "dateExpires"?: string;
39427
+ "durationSeconds"?: number;
39428
+ "ttl"?: number;
39429
+ "status"?: Models.WorkitemStatusReference;
39430
+ "statusCategory"?: string;
39431
+ "dateStatusChanged"?: string;
39432
+ "dateClosed"?: string;
39433
+ "workbin"?: Models.WorkbinReference;
39434
+ "reporter"?: Models.UserReferenceWithName;
39435
+ "assignee"?: Models.UserReferenceWithName;
39436
+ "externalContact"?: Models.ExternalContactReference;
39437
+ "externalTag"?: string;
39438
+ "modifiedBy"?: Models.UserReference;
39439
+ "queue"?: Models.QueueReference;
39440
+ "assignmentState"?: string;
39441
+ "dateAssignmentStateChanged"?: string;
39442
+ "alertTimeoutSeconds"?: number;
39443
+ "skills"?: Array<Models.RoutingSkillReference>;
39444
+ "preferredAgents"?: Array<Models.UserReference>;
39445
+ "autoStatusTransition"?: boolean;
39446
+ "schema"?: Models.WorkitemSchema;
39447
+ "customFields"?: { [key: string]: object; };
39448
+ "autoStatusTransitionDetail"?: Models.AutoStatusTransitionDetail;
39449
+ "scoredAgents"?: Array<Models.WorkitemScoredAgent>;
39450
+ "selfUri"?: string;
39451
+ }
39452
+
39453
+ export interface WorkitemChangeListing {
39454
+ "entities"?: Array<Models.WorkitemsChangeWorkitemDelta>;
39455
+ "nextUri"?: string;
39456
+ "selfUri"?: string;
39457
+ "previousUri"?: string;
39458
+ "after"?: string;
39459
+ }
39460
+
39461
+ export interface WorkitemCreate {
39462
+ "name": string;
39463
+ "priority"?: number;
39464
+ "dateDue"?: string;
39465
+ "dateExpires"?: string;
39466
+ "durationSeconds"?: number;
39467
+ "ttl"?: number;
39468
+ "statusId"?: string;
39469
+ "workbinId"?: string;
39470
+ "autoStatusTransition"?: boolean;
39471
+ "description"?: string;
39472
+ "typeId": string;
39473
+ "customFields"?: { [key: string]: object; };
39474
+ "queueId"?: string;
39475
+ "assigneeId"?: string;
39476
+ "wrapupCode"?: string;
39477
+ "scoredAgents"?: Array<Models.WorkitemScoredAgentRequest>;
39478
+ "languageId"?: string;
39479
+ "externalContactId"?: string;
39480
+ "externalTag"?: string;
39481
+ "skillIds"?: Array<string>;
39482
+ "preferredAgentIds"?: Array<string>;
39483
+ }
39484
+
39485
+ export interface WorkitemDelta {
39486
+ "name"?: Models.WorkitemsAttributeChangeString;
39487
+ "description"?: Models.WorkitemsAttributeChangeString;
39488
+ "languageId"?: Models.WorkitemsAttributeChangeString;
39489
+ "priority"?: Models.WorkitemsAttributeChangeInteger;
39490
+ "skillIds"?: Models.WorkitemsAttributeChangeList;
39491
+ "preferredAgentIds"?: Models.WorkitemsAttributeChangeList;
39492
+ "dateDue"?: Models.WorkitemsAttributeChangeInstant;
39493
+ "dateExpires"?: Models.WorkitemsAttributeChangeInstant;
39494
+ "durationSeconds"?: Models.WorkitemsAttributeChangeInteger;
39495
+ "statusId"?: Models.WorkitemsAttributeChangeString;
39496
+ "reporterId"?: Models.WorkitemsAttributeChangeString;
39497
+ "externalContactId"?: Models.WorkitemsAttributeChangeString;
39498
+ "assigneeId"?: Models.WorkitemsAttributeChangeString;
39499
+ "workbinId"?: Models.WorkitemsAttributeChangeString;
39500
+ "queueId"?: Models.WorkitemsAttributeChangeString;
39501
+ "externalTag"?: Models.WorkitemsAttributeChangeString;
39502
+ "wrapupId"?: Models.WorkitemsAttributeChangeString;
39503
+ "ttl"?: Models.WorkitemsAttributeChangeInteger;
39504
+ "dateClosed"?: Models.WorkitemsAttributeChangeInstant;
39505
+ "assignmentState"?: Models.WorkitemsAttributeChangeString;
39506
+ "autoStatusTransition"?: Models.WorkitemsAttributeChangeBoolean;
39507
+ "customFields"?: Models.WorkitemsAttributeChangeMap;
39508
+ "dateModified"?: Models.WorkitemsAttributeChangeInstant;
39509
+ "modifiedBy"?: Models.WorkitemsAttributeChangeString;
39510
+ "statusCategory"?: Models.WorkitemsAttributeChangeWorkitemStatusCategory;
39511
+ }
39512
+
39513
+ export interface WorkitemFilter {
39514
+ "name": string;
39515
+ "type": string;
39516
+ "operator": string;
39517
+ "values": Array<string>;
39518
+ }
39519
+
39520
+ export interface WorkitemManualAssign {
39521
+ "id": string;
39522
+ }
39523
+
39524
+ export interface WorkitemPostQueryEntityListing {
39525
+ "entities"?: Array<Models.Workitem>;
39526
+ "nextUri"?: string;
39527
+ "selfUri"?: string;
39528
+ "previousUri"?: string;
39529
+ "after"?: string;
39530
+ "count"?: number;
39531
+ }
39532
+
39533
+ export interface WorkitemQueryPostRequest {
39534
+ "pageSize"?: number;
39535
+ "select"?: string;
39536
+ "filters": Array<Models.WorkitemFilter>;
39537
+ "attributes"?: Array<string>;
39538
+ "after"?: string;
39539
+ "sort"?: Models.WorkitemQuerySort;
39540
+ "expands"?: Array<string>;
39541
+ }
39542
+
39543
+ export interface WorkitemQuerySort {
39544
+ "name"?: string;
39545
+ "ascending"?: boolean;
39546
+ }
39547
+
39548
+ export interface WorkitemReference {
39549
+ "id"?: string;
39550
+ "name"?: string;
39551
+ "selfUri"?: string;
39552
+ }
39553
+
39554
+ export interface WorkitemSchema {
39555
+ "id"?: string;
39556
+ "name"?: string;
39557
+ "version": number;
39558
+ "selfUri"?: string;
39559
+ }
39560
+
39561
+ export interface WorkitemScoredAgent {
39562
+ "agent"?: Models.UserReference;
39563
+ "score"?: number;
39564
+ }
39565
+
39566
+ export interface WorkitemScoredAgentRequest {
39567
+ "id"?: string;
39568
+ "score"?: number;
39569
+ }
39570
+
39571
+ export interface WorkitemStatus {
39572
+ "id"?: string;
39573
+ "name"?: string;
39574
+ "category"?: string;
39575
+ "destinationStatuses"?: Array<Models.WorkitemStatusReference>;
39576
+ "description"?: string;
39577
+ "defaultDestinationStatus"?: Models.WorkitemStatusReference;
39578
+ "statusTransitionDelaySeconds"?: number;
39579
+ "statusTransitionTime"?: Models.LocalTime;
39580
+ "worktype"?: Models.WorktypeReference;
39581
+ "selfUri"?: string;
39582
+ }
39583
+
39584
+ export interface WorkitemStatusCreate {
39585
+ "name": string;
39586
+ "category": string;
39587
+ "destinationStatusIds"?: Array<string>;
39588
+ "description"?: string;
39589
+ "defaultDestinationStatusId"?: string;
39590
+ "statusTransitionDelaySeconds"?: number;
39591
+ "statusTransitionTime"?: Models.LocalTime;
39592
+ }
39593
+
39594
+ export interface WorkitemStatusReference {
39595
+ "id"?: string;
39596
+ "name"?: string;
39597
+ "selfUri"?: string;
39598
+ }
39599
+
39600
+ export interface WorkitemStatusUpdate {
39601
+ "name"?: string;
39602
+ "destinationStatusIds"?: Array<string>;
39603
+ "description"?: string;
39604
+ "defaultDestinationStatusId"?: string;
39605
+ "statusTransitionDelaySeconds"?: number;
39606
+ "statusTransitionTime"?: Models.LocalTime;
39607
+ }
39608
+
39609
+ export interface WorkitemTerminate {
39610
+ "statusId"?: string;
39611
+ }
39612
+
39613
+ export interface WorkitemUpdate {
39614
+ "name"?: string;
39615
+ "priority"?: number;
39616
+ "dateDue"?: string;
39617
+ "dateExpires"?: string;
39618
+ "durationSeconds"?: number;
39619
+ "ttl"?: number;
39620
+ "statusId"?: string;
39621
+ "workbinId"?: string;
39622
+ "autoStatusTransition"?: boolean;
39623
+ "description"?: string;
39624
+ "dateClosed"?: string;
39625
+ "assignmentState"?: string;
39626
+ "assignmentOperation"?: string;
39627
+ "customFields"?: { [key: string]: object; };
39628
+ "queueId"?: string;
39629
+ "assigneeId"?: string;
39630
+ "scoredAgents"?: Array<Models.WorkitemScoredAgentRequest>;
39631
+ "externalContactId"?: string;
39632
+ "externalTag"?: string;
39633
+ "skillIds"?: Array<string>;
39634
+ "languageId"?: string;
39635
+ "preferredAgentIds"?: Array<string>;
39636
+ }
39637
+
39638
+ export interface WorkitemVersion {
39639
+ "id"?: string;
39640
+ "name"?: string;
39641
+ "division"?: Models.Division;
39642
+ "type"?: Models.WorktypeReference;
39643
+ "description"?: string;
39644
+ "language"?: Models.LanguageReference;
39645
+ "priority"?: number;
39646
+ "dateCreated"?: string;
39647
+ "dateModified"?: string;
39648
+ "dateDue"?: string;
39649
+ "dateExpires"?: string;
39650
+ "durationSeconds"?: number;
39651
+ "ttl"?: number;
39652
+ "status"?: Models.WorkitemStatusReference;
39653
+ "statusCategory"?: string;
39654
+ "dateStatusChanged"?: string;
39655
+ "dateClosed"?: string;
39656
+ "workbin"?: Models.WorkbinReference;
39657
+ "reporter"?: Models.UserReferenceWithName;
39658
+ "assignee"?: Models.UserReferenceWithName;
39659
+ "externalContact"?: Models.ExternalContactReference;
39660
+ "externalTag"?: string;
39661
+ "modifiedBy"?: Models.UserReference;
39662
+ "queue"?: Models.QueueReference;
39663
+ "assignmentState"?: string;
39664
+ "dateAssignmentStateChanged"?: string;
39665
+ "alertTimeoutSeconds"?: number;
39666
+ "skills"?: Array<Models.RoutingSkillReference>;
39667
+ "preferredAgents"?: Array<Models.UserReference>;
39668
+ "autoStatusTransition"?: boolean;
39669
+ "schema"?: Models.WorkitemSchema;
39670
+ "customFields"?: { [key: string]: object; };
39671
+ "autoStatusTransitionDetail"?: Models.AutoStatusTransitionDetail;
39672
+ "scoredAgents"?: Array<Models.WorkitemScoredAgent>;
39673
+ "version"?: number;
39674
+ "selfUri"?: string;
39675
+ }
39676
+
39677
+ export interface WorkitemVersionListing {
39678
+ "entities"?: Array<Models.WorkitemVersion>;
39679
+ "nextUri"?: string;
39680
+ "selfUri"?: string;
39681
+ "previousUri"?: string;
39682
+ "after"?: string;
39683
+ }
39684
+
39685
+ export interface WorkitemWrapup {
39686
+ "workitem"?: Models.WorkitemReference;
39687
+ "wrapupCode"?: Models.WrapupIdReference;
39688
+ "modifiedBy"?: Models.UserReference;
39689
+ "user"?: Models.UserReference;
39690
+ "dateModified"?: string;
39691
+ }
39692
+
39693
+ export interface WorkitemWrapupEntityListing {
39694
+ "entities"?: Array<Models.WorkitemWrapup>;
39695
+ "nextUri"?: string;
39696
+ "selfUri"?: string;
39697
+ "previousUri"?: string;
39698
+ }
39699
+
39700
+ export interface WorkitemWrapupUpdate {
39701
+ "action": string;
39702
+ "wrapupCode": string;
39703
+ }
39704
+
39705
+ export interface WorkitemsAttributeChangeBoolean {
39706
+ "newValue"?: boolean;
39707
+ "oldValue"?: boolean;
39708
+ }
39709
+
39710
+ export interface WorkitemsAttributeChangeInstant {
39711
+ "newValue"?: string;
39712
+ "oldValue"?: string;
39713
+ }
39714
+
39715
+ export interface WorkitemsAttributeChangeInteger {
39716
+ "newValue"?: number;
39717
+ "oldValue"?: number;
39718
+ }
39719
+
39720
+ export interface WorkitemsAttributeChangeList {
39721
+ "newValue"?: Array<object>;
39722
+ "oldValue"?: Array<object>;
39723
+ }
39724
+
39725
+ export interface WorkitemsAttributeChangeMap {
39726
+ "newValue"?: { [key: string]: object; };
39727
+ "oldValue"?: { [key: string]: object; };
39728
+ }
39729
+
39730
+ export interface WorkitemsAttributeChangeString {
39731
+ "newValue"?: string;
39732
+ "oldValue"?: string;
39733
+ }
39734
+
39735
+ export interface WorkitemsAttributeChangeWorkitemStatusCategory {
39736
+ "newValue"?: string;
39737
+ "oldValue"?: string;
39738
+ }
39739
+
39740
+ export interface WorkitemsChangeWorkbinDelta {
39741
+ "version"?: number;
39742
+ "modifiedBy"?: Models.UserReference;
39743
+ "delta"?: Models.WorkbinDelta;
39744
+ }
39745
+
39746
+ export interface WorkitemsChangeWorkitemDelta {
39747
+ "version"?: number;
39748
+ "modifiedBy"?: Models.UserReference;
39749
+ "delta"?: Models.WorkitemDelta;
39750
+ }
39751
+
39752
+ export interface WorkitemsChangeWorktypeDelta {
39753
+ "version"?: number;
39754
+ "modifiedBy"?: Models.UserReference;
39755
+ "delta"?: Models.WorktypeDelta;
39756
+ }
39757
+
37604
39758
  export interface WorkitemsEventsNotificationCustomAttribute {
37605
39759
  "dataType"?: string;
37606
39760
  "value"?: string;
@@ -37824,6 +39978,158 @@ declare namespace Models {
37824
39978
  "totalDocumentByteCount"?: number;
37825
39979
  }
37826
39980
 
39981
+ export interface Worktype {
39982
+ "id"?: string;
39983
+ "name"?: string;
39984
+ "division"?: Models.Division;
39985
+ "description"?: string;
39986
+ "dateCreated"?: string;
39987
+ "dateModified"?: string;
39988
+ "defaultWorkbin"?: Models.WorkbinReference;
39989
+ "defaultStatus"?: Models.WorkitemStatusReference;
39990
+ "statuses"?: Array<Models.WorkitemStatus>;
39991
+ "defaultDurationSeconds"?: number;
39992
+ "defaultExpirationSeconds"?: number;
39993
+ "defaultDueDurationSeconds"?: number;
39994
+ "defaultPriority"?: number;
39995
+ "defaultLanguage"?: Models.LanguageReference;
39996
+ "defaultTtlSeconds"?: number;
39997
+ "modifiedBy"?: Models.UserReference;
39998
+ "defaultQueue"?: Models.QueueReference;
39999
+ "defaultSkills"?: Array<Models.RoutingSkillReference>;
40000
+ "assignmentEnabled"?: boolean;
40001
+ "schema"?: Models.WorkitemSchema;
40002
+ "selfUri"?: string;
40003
+ }
40004
+
40005
+ export interface WorktypeChangeListing {
40006
+ "entities"?: Array<Models.WorkitemsChangeWorktypeDelta>;
40007
+ "nextUri"?: string;
40008
+ "selfUri"?: string;
40009
+ "previousUri"?: string;
40010
+ "after"?: string;
40011
+ }
40012
+
40013
+ export interface WorktypeCreate {
40014
+ "name": string;
40015
+ "defaultWorkbinId": string;
40016
+ "defaultDurationSeconds"?: number;
40017
+ "defaultExpirationSeconds"?: number;
40018
+ "defaultDueDurationSeconds"?: number;
40019
+ "defaultPriority"?: number;
40020
+ "defaultTtlSeconds"?: number;
40021
+ "assignmentEnabled"?: boolean;
40022
+ "schemaId"?: string;
40023
+ "description"?: string;
40024
+ "divisionId"?: string;
40025
+ "disableDefaultStatusCreation"?: boolean;
40026
+ "schemaVersion"?: number;
40027
+ "defaultQueueId"?: string;
40028
+ "defaultLanguageId"?: string;
40029
+ "defaultSkillIds"?: Array<string>;
40030
+ }
40031
+
40032
+ export interface WorktypeDelta {
40033
+ "name"?: Models.WorkitemsAttributeChangeString;
40034
+ "description"?: Models.WorkitemsAttributeChangeString;
40035
+ "statuses"?: Models.WorkitemsAttributeChangeList;
40036
+ "defaultWorkbinId"?: Models.WorkitemsAttributeChangeString;
40037
+ "defaultDurationSeconds"?: Models.WorkitemsAttributeChangeInteger;
40038
+ "defaultExpirationSeconds"?: Models.WorkitemsAttributeChangeInteger;
40039
+ "defaultDueDurationSeconds"?: Models.WorkitemsAttributeChangeInteger;
40040
+ "defaultPriority"?: Models.WorkitemsAttributeChangeInteger;
40041
+ "defaultSkillIds"?: Models.WorkitemsAttributeChangeList;
40042
+ "defaultStatusId"?: Models.WorkitemsAttributeChangeString;
40043
+ "defaultLanguageId"?: Models.WorkitemsAttributeChangeString;
40044
+ "defaultTtlSeconds"?: Models.WorkitemsAttributeChangeInteger;
40045
+ "assignmentEnabled"?: Models.WorkitemsAttributeChangeBoolean;
40046
+ "defaultQueueId"?: Models.WorkitemsAttributeChangeString;
40047
+ "schemaId"?: Models.WorkitemsAttributeChangeString;
40048
+ "schemaVersion"?: Models.WorkitemsAttributeChangeString;
40049
+ "dateModified"?: Models.WorkitemsAttributeChangeInstant;
40050
+ "modifiedBy"?: Models.WorkitemsAttributeChangeString;
40051
+ }
40052
+
40053
+ export interface WorktypeQueryEntityListing {
40054
+ "entities"?: Array<Models.Worktype>;
40055
+ "nextUri"?: string;
40056
+ "selfUri"?: string;
40057
+ "previousUri"?: string;
40058
+ "after"?: string;
40059
+ "count"?: number;
40060
+ }
40061
+
40062
+ export interface WorktypeQueryRequest {
40063
+ "pageSize"?: number;
40064
+ "select"?: string;
40065
+ "filters": Array<Models.WorkitemFilter>;
40066
+ "attributes"?: Array<string>;
40067
+ "after"?: string;
40068
+ "sort"?: Models.WorktypeQuerySort;
40069
+ }
40070
+
40071
+ export interface WorktypeQuerySort {
40072
+ "name"?: string;
40073
+ "ascending"?: boolean;
40074
+ }
40075
+
40076
+ export interface WorktypeReference {
40077
+ "id"?: string;
40078
+ "name"?: string;
40079
+ "selfUri"?: string;
40080
+ }
40081
+
40082
+ export interface WorktypeUpdate {
40083
+ "name"?: string;
40084
+ "defaultWorkbinId"?: string;
40085
+ "defaultDurationSeconds"?: number;
40086
+ "defaultExpirationSeconds"?: number;
40087
+ "defaultDueDurationSeconds"?: number;
40088
+ "defaultPriority"?: number;
40089
+ "defaultTtlSeconds"?: number;
40090
+ "assignmentEnabled"?: boolean;
40091
+ "schemaId"?: string;
40092
+ "description"?: string;
40093
+ "defaultStatusId"?: string;
40094
+ "schemaVersion"?: number;
40095
+ "defaultLanguageId"?: string;
40096
+ "defaultSkillIds"?: Array<string>;
40097
+ "defaultQueueId"?: string;
40098
+ }
40099
+
40100
+ export interface WorktypeVersion {
40101
+ "id"?: string;
40102
+ "name"?: string;
40103
+ "division"?: Models.Division;
40104
+ "description"?: string;
40105
+ "dateCreated"?: string;
40106
+ "dateModified"?: string;
40107
+ "defaultWorkbin"?: Models.WorkbinReference;
40108
+ "defaultStatus"?: Models.WorkitemStatusReference;
40109
+ "statuses"?: Array<Models.WorkitemStatus>;
40110
+ "defaultDurationSeconds"?: number;
40111
+ "defaultExpirationSeconds"?: number;
40112
+ "defaultDueDurationSeconds"?: number;
40113
+ "defaultPriority"?: number;
40114
+ "defaultLanguage"?: Models.LanguageReference;
40115
+ "defaultTtlSeconds"?: number;
40116
+ "modifiedBy"?: Models.UserReference;
40117
+ "defaultQueue"?: Models.QueueReference;
40118
+ "defaultSkills"?: Array<Models.RoutingSkillReference>;
40119
+ "assignmentEnabled"?: boolean;
40120
+ "schema"?: Models.WorkitemSchema;
40121
+ "version"?: number;
40122
+ "selfUri"?: string;
40123
+ }
40124
+
40125
+ export interface WorktypeVersionListing {
40126
+ "entities"?: Array<Models.WorktypeVersion>;
40127
+ "nextUri"?: string;
40128
+ "selfUri"?: string;
40129
+ "previousUri"?: string;
40130
+ "after"?: string;
40131
+ }
40132
+
37827
40133
  export interface WrapUpCodeConfig {
37828
40134
  "values": Array<string>;
37829
40135
  }
@@ -37912,6 +40218,12 @@ declare namespace Models {
37912
40218
  "conversationExternalOrganizationIds"?: Array<string>;
37913
40219
  }
37914
40220
 
40221
+ export interface WrapupIdReference {
40222
+ "id"?: string;
40223
+ "name"?: string;
40224
+ "selfUri"?: string;
40225
+ }
40226
+
37915
40227
  export interface WrapupInput {
37916
40228
  "code"?: string;
37917
40229
  "name"?: string;