purecloud-platform-client-v2 165.0.0 → 167.0.0

package/index.d.ts

@@ -1622,6 +1622,14 @@ declare class GamificationApi {
   	deleteEmployeeperformanceExternalmetricsDefinition(metricId: string): Promise<void>; 
   	getEmployeeperformanceExternalmetricsDefinition(metricId: string): Promise<Models.ExternalMetricDefinition>; 
   	getEmployeeperformanceExternalmetricsDefinitions(opts?: GamificationApi.getEmployeeperformanceExternalmetricsDefinitionsOptions): Promise<Models.ExternalMetricDefinitionListing>; 
+  	getGamificationInsights(filterType: string, filterId: string, granularity: string, comparativePeriodStartWorkday: string, primaryPeriodStartWorkday: string, opts?: GamificationApi.getGamificationInsightsOptions): Promise<Models.InsightsSummary>; 
+  	getGamificationInsightsDetails(filterType: string, filterId: string, granularity: string, comparativePeriodStartWorkday: string, primaryPeriodStartWorkday: string): Promise<Models.InsightsDetails>; 
+  	getGamificationInsightsGroupsTrends(filterType: string, filterId: string, granularity: string, comparativePeriodStartWorkday: string, comparativePeriodEndWorkday: string, primaryPeriodStartWorkday: string, primaryPeriodEndWorkday: string): Promise<Models.InsightsTrend>; 
+  	getGamificationInsightsGroupsTrendsAll(filterType: string, filterId: string, granularity: string, comparativePeriodStartWorkday: string, comparativePeriodEndWorkday: string, primaryPeriodStartWorkday: string, primaryPeriodEndWorkday: string): Promise<Models.InsightsTrend>; 
+  	getGamificationInsightsMembers(filterType: string, filterId: string, granularity: string, startWorkday: string): Promise<Models.InsightsAgents>; 
+  	getGamificationInsightsTrends(filterType: string, filterId: string, granularity: string, comparativePeriodStartWorkday: string, comparativePeriodEndWorkday: string, primaryPeriodStartWorkday: string, primaryPeriodEndWorkday: string): Promise<Models.UserInsightsTrend>; 
+  	getGamificationInsightsUserDetails(userId: string, filterType: string, filterId: string, granularity: string, comparativePeriodStartWorkday: string, primaryPeriodStartWorkday: string): Promise<Models.InsightsDetails>; 
+  	getGamificationInsightsUserTrends(userId: string, filterType: string, filterId: string, granularity: string, comparativePeriodStartWorkday: string, comparativePeriodEndWorkday: string, primaryPeriodStartWorkday: string, primaryPeriodEndWorkday: string): Promise<Models.UserInsightsTrend>; 
   	getGamificationLeaderboard(startWorkday: string, endWorkday: string, opts?: GamificationApi.getGamificationLeaderboardOptions): Promise<Models.Leaderboard>; 
   	getGamificationLeaderboardAll(filterType: string, filterId: string, startWorkday: string, endWorkday: string, opts?: GamificationApi.getGamificationLeaderboardAllOptions): Promise<Models.Leaderboard>; 
   	getGamificationLeaderboardAllBestpoints(filterType: string, filterId: string): Promise<Models.OverallBestPoints>; 
@@ -1669,6 +1677,8 @@ declare class GamificationApi {
   	postGamificationProfileMetricLink(sourceProfileId: string, sourceMetricId: string, body: Models.TargetPerformanceProfile): Promise<Models.Metric>; 
   	postGamificationProfileMetrics(profileId: string, body: Models.CreateMetric): Promise<Models.Metric>; 
   	postGamificationProfiles(body: Models.CreatePerformanceProfile, opts?: GamificationApi.postGamificationProfilesOptions): Promise<Models.PerformanceProfile>; 
+  	postGamificationProfilesUserQuery(userId: string, body: Models.UserProfilesInDateRangeRequest): Promise<Models.UserProfilesInDateRange>; 
+  	postGamificationProfilesUsersMeQuery(body: Models.UserProfilesInDateRangeRequest): Promise<Models.UserProfilesInDateRange>; 
   	putGamificationProfile(profileId: string, opts?: GamificationApi.putGamificationProfileOptions): Promise<Models.PerformanceProfile>; 
   	putGamificationProfileMetric(profileId: string, metricId: string, body: Models.CreateMetric): Promise<Models.Metric>; 
   	putGamificationStatus(status: Models.GamificationStatus): Promise<Models.GamificationStatus>;
@@ -1679,6 +1689,14 @@ declare namespace GamificationApi {
 		"pageSize"?: number;
 		"pageNumber"?: number;
 	}
+	export interface getGamificationInsightsOptions { 
+		"pageSize"?: number;
+		"pageNumber"?: number;
+		"sortKey"?: string;
+		"sortMetricId"?: string;
+		"sortOrder"?: string;
+		"userIds"?: string;
+	}
 	export interface getGamificationLeaderboardOptions { 
 		"metricId"?: string;
 	}
@@ -4055,6 +4073,7 @@ declare namespace RoutingApi {
 	}
 	export interface getRoutingPredictorsKeyperformanceindicatorsOptions { 
 		"kpiGroup"?: string;
+		"expand"?: Array<string>;
 	}
 	export interface getRoutingQueueEstimatedwaittimeOptions { 
 		"conversationId"?: string;
@@ -4165,6 +4184,7 @@ declare namespace RoutingApi {
 		"sortBy"?: string;
 		"sortOrder"?: string;
 		"language"?: string;
+		"integrationId"?: string;
 	}
 	export interface getRoutingWrapupcodesOptions { 
 		"pageSize"?: number;
@@ -4668,17 +4688,11 @@ declare class TelephonyProvidersEdgeApi {
   	deleteTelephonyProvidersEdgesDidpool(didPoolId: string): Promise<void>; 
   	deleteTelephonyProvidersEdgesEdgegroup(edgeGroupId: string): Promise<void>; 
   	deleteTelephonyProvidersEdgesExtensionpool(extensionPoolId: string): Promise<void>; 
-  	deleteTelephonyProvidersEdgesOutboundroute(outboundRouteId: string): Promise<void>; 
   	deleteTelephonyProvidersEdgesPhone(phoneId: string): Promise<void>; 
   	deleteTelephonyProvidersEdgesPhonebasesetting(phoneBaseId: string): Promise<void>; 
   	deleteTelephonyProvidersEdgesSite(siteId: string): Promise<void>; 
   	deleteTelephonyProvidersEdgesSiteOutboundroute(siteId: string, outboundRouteId: string): Promise<void>; 
   	deleteTelephonyProvidersEdgesTrunkbasesetting(trunkBaseSettingsId: string): Promise<void>; 
-  	getConfigurationSchemasEdgesVnext(opts?: TelephonyProvidersEdgeApi.getConfigurationSchemasEdgesVnextOptions): Promise<Models.SchemaCategoryEntityListing>; 
-  	getConfigurationSchemasEdgesVnextSchemaCategory(schemaCategory: string, opts?: TelephonyProvidersEdgeApi.getConfigurationSchemasEdgesVnextSchemaCategoryOptions): Promise<Models.SchemaReferenceEntityListing>; 
-  	getConfigurationSchemasEdgesVnextSchemaCategorySchemaType(schemaCategory: string, schemaType: string, opts?: TelephonyProvidersEdgeApi.getConfigurationSchemasEdgesVnextSchemaCategorySchemaTypeOptions): Promise<Models.SchemaReferenceEntityListing>; 
-  	getConfigurationSchemasEdgesVnextSchemaCategorySchemaTypeSchemaId(schemaCategory: string, schemaType: string, schemaId: string): Promise<Models.Organization>; 
-  	getConfigurationSchemasEdgesVnextSchemaCategorySchemaTypeSchemaIdExtensionTypeMetadataId(schemaCategory: string, schemaType: string, schemaId: string, extensionType: string, metadataId: string, opts?: TelephonyProvidersEdgeApi.getConfigurationSchemasEdgesVnextSchemaCategorySchemaTypeSchemaIdExtensionTypeMetadataIdOptions): Promise<Models.Organization>; 
   	getTelephonyProvidersEdge(edgeId: string, opts?: TelephonyProvidersEdgeApi.getTelephonyProvidersEdgeOptions): Promise<Models.Edge>; 
   	getTelephonyProvidersEdgeDiagnosticNslookup(edgeId: string): Promise<Models.EdgeNetworkDiagnosticResponse>; 
   	getTelephonyProvidersEdgeDiagnosticPing(edgeId: string): Promise<Models.EdgeNetworkDiagnosticResponse>; 
@@ -4763,7 +4777,6 @@ declare class TelephonyProvidersEdgeApi {
   	postTelephonyProvidersEdgesDidpools(body: Models.DIDPool): Promise<Models.DIDPool>; 
   	postTelephonyProvidersEdgesEdgegroups(body: Models.EdgeGroup): Promise<Models.EdgeGroup>; 
   	postTelephonyProvidersEdgesExtensionpools(body: Models.ExtensionPool): Promise<Models.ExtensionPool>; 
-  	postTelephonyProvidersEdgesOutboundroutes(body: Models.OutboundRoute): Promise<Models.OutboundRoute>; 
   	postTelephonyProvidersEdgesPhoneReboot(phoneId: string): Promise<void>; 
   	postTelephonyProvidersEdgesPhonebasesettings(body: Models.PhoneBase): Promise<Models.PhoneBase>; 
   	postTelephonyProvidersEdgesPhones(body: Models.Phone): Promise<Models.Phone>; 
@@ -4774,13 +4787,10 @@ declare class TelephonyProvidersEdgeApi {
   	putTelephonyProvidersEdge(edgeId: string, body: Models.Edge): Promise<Models.Edge>; 
   	putTelephonyProvidersEdgeLogicalinterface(edgeId: string, interfaceId: string, body: Models.DomainLogicalInterface): Promise<Models.DomainLogicalInterface>; 
   	putTelephonyProvidersEdgesCertificateauthority(certificateId: string, body: Models.DomainCertificateAuthority): Promise<Models.DomainCertificateAuthority>; 
-  	putTelephonyProvidersEdgesDid(didId: string, body: Models.DID): Promise<Models.DID>; 
   	putTelephonyProvidersEdgesDidpool(didPoolId: string, body: Models.DIDPool): Promise<Models.DIDPool>; 
   	putTelephonyProvidersEdgesEdgegroup(edgeGroupId: string, body: Models.EdgeGroup): Promise<Models.EdgeGroup>; 
   	putTelephonyProvidersEdgesEdgegroupEdgetrunkbase(edgegroupId: string, edgetrunkbaseId: string, body: Models.EdgeTrunkBase): Promise<Models.EdgeTrunkBase>; 
-  	putTelephonyProvidersEdgesExtension(extensionId: string, body: Models.Extension): Promise<Models.Extension>; 
   	putTelephonyProvidersEdgesExtensionpool(extensionPoolId: string, body: Models.ExtensionPool): Promise<Models.ExtensionPool>; 
-  	putTelephonyProvidersEdgesOutboundroute(outboundRouteId: string, body: Models.OutboundRoute): Promise<Models.OutboundRoute>; 
   	putTelephonyProvidersEdgesPhone(phoneId: string, body: Models.Phone): Promise<Models.Phone>; 
   	putTelephonyProvidersEdgesPhonebasesetting(phoneBaseId: string, body: Models.PhoneBase): Promise<Models.PhoneBase>; 
   	putTelephonyProvidersEdgesSite(siteId: string, body: Models.Site): Promise<Models.Site>; 
@@ -4790,21 +4800,6 @@ declare class TelephonyProvidersEdgeApi {
 }
 
 declare namespace TelephonyProvidersEdgeApi { 
-	export interface getConfigurationSchemasEdgesVnextOptions { 
-		"pageSize"?: number;
-		"pageNumber"?: number;
-	}
-	export interface getConfigurationSchemasEdgesVnextSchemaCategoryOptions { 
-		"pageSize"?: number;
-		"pageNumber"?: number;
-	}
-	export interface getConfigurationSchemasEdgesVnextSchemaCategorySchemaTypeOptions { 
-		"pageSize"?: number;
-		"pageNumber"?: number;
-	}
-	export interface getConfigurationSchemasEdgesVnextSchemaCategorySchemaTypeSchemaIdExtensionTypeMetadataIdOptions { 
-		"type"?: string;
-	}
 	export interface getTelephonyProvidersEdgeOptions { 
 		"expand"?: Array<string>;
 	}
@@ -5932,6 +5927,8 @@ declare namespace Models {
 		"requestedRoutingUserIds"?: Array<string>;
 		"routingPriority"?: number;
 		"connectedDurationMs"?: number;
+		"conversationExternalContactIds"?: Array<string>;
+		"conversationExternalOrganizationIds"?: Array<string>;
 	}
 	
 	export interface AcdStartDetailEventTopicAcdStartEvent { 
@@ -5953,6 +5950,8 @@ declare namespace Models {
 		"messageType"?: string;
 		"queueId"?: string;
 		"divisionId"?: string;
+		"conversationExternalContactIds"?: Array<string>;
+		"conversationExternalOrganizationIds"?: Array<string>;
 	}
 	
 	export interface AchievedOutcome { 
@@ -6272,6 +6271,8 @@ declare namespace Models {
 		"wrapupCode"?: string;
 		"wrapupNotes"?: string;
 		"wrapupDurationMs"?: number;
+		"conversationExternalContactIds"?: Array<string>;
+		"conversationExternalOrganizationIds"?: Array<string>;
 	}
 	
 	export interface AcwSettings { 
@@ -6933,6 +6934,7 @@ declare namespace Models {
 		"callbackScheduledTime"?: string;
 		"callbackUserName"?: string;
 		"cc"?: Array<string>;
+		"cleared"?: boolean;
 		"coachedParticipantId"?: string;
 		"cobrowseRole"?: string;
 		"cobrowseRoomId"?: string;
@@ -6987,8 +6989,8 @@ declare namespace Models {
 		"videoAddressSelf"?: string;
 		"videoRoomId"?: string;
 		"waitingInteractionCounts"?: Array<number>;
-		"agentGroups"?: Array<Models.AnalyticsAgentGroup>;
 		"proposedAgents"?: Array<Models.AnalyticsProposedAgent>;
+		"agentGroups"?: Array<Models.AnalyticsAgentGroup>;
 		"mediaEndpointStats"?: Array<Models.AnalyticsMediaEndpointStat>;
 		"flow"?: Models.AnalyticsFlow;
 		"metrics"?: Array<Models.AnalyticsSessionMetric>;
@@ -7616,6 +7618,8 @@ declare namespace Models {
 		"conversationId"?: string;
 		"participantId"?: string;
 		"attributes"?: { [key: string]: string; };
+		"conversationExternalContactIds"?: Array<string>;
+		"conversationExternalOrganizationIds"?: Array<string>;
 	}
 	
 	export interface AttributeFilterItem { 
@@ -9138,6 +9142,7 @@ declare namespace Models {
 		"muted"?: boolean;
 		"confined"?: boolean;
 		"held"?: boolean;
+		"securePause"?: boolean;
 		"recordingId"?: string;
 		"segments"?: Array<Models.Segment>;
 		"errorInfo"?: Models.ErrorInfo;
@@ -9171,6 +9176,7 @@ declare namespace Models {
 		"muted"?: boolean;
 		"confined"?: boolean;
 		"held"?: boolean;
+		"securePause"?: boolean;
 		"recordingId"?: string;
 		"segments"?: Array<Models.Segment>;
 		"errorInfo"?: Models.ErrorInfo;
@@ -9207,6 +9213,7 @@ declare namespace Models {
 		"recentTransfers"?: Array<Models.TransferResponse>;
 		"recordingState"?: string;
 		"maxParticipants"?: number;
+		"securePause"?: boolean;
 		"selfUri"?: string;
 	}
 	
@@ -9357,6 +9364,7 @@ declare namespace Models {
 		"consultParticipantId"?: string;
 		"uuiData"?: string;
 		"bargedTime"?: string;
+		"securePause"?: boolean;
 	}
 	
 	export interface CallMediaPolicy { 
@@ -10694,6 +10702,8 @@ declare namespace Models {
 		"callbackScheduledTime"?: number;
 		"subject"?: string;
 		"messageType"?: string;
+		"conversationExternalContactIds"?: Array<string>;
+		"conversationExternalOrganizationIds"?: Array<string>;
 	}
 	
 	export interface ContactIdentifier { 
@@ -11141,6 +11151,7 @@ declare namespace Models {
 		"state"?: string;
 		"divisions"?: Array<Models.ConversationDivisionMembership>;
 		"recentTransfers"?: Array<Models.TransferResponse>;
+		"securePause"?: boolean;
 		"selfUri"?: string;
 	}
 	
@@ -11215,6 +11226,7 @@ declare namespace Models {
 		"startTime": string;
 		"endTime"?: string;
 		"divisions"?: Array<Models.ConversationDivisionMembership>;
+		"securePause"?: boolean;
 		"selfUri"?: string;
 		"participants"?: Array<Models.ParticipantBasic>;
 	}
@@ -12681,6 +12693,7 @@ declare namespace Models {
 		"recipientCountry"?: string;
 		"recipientType"?: string;
 		"byoSmsIntegrationId"?: string;
+		"monitoredParticipantId"?: string;
 	}
 	
 	export interface ConversationMessageEventTopicMessageMetadata { 
@@ -14108,6 +14121,8 @@ declare namespace Models {
 		"subject"?: string;
 		"messageType"?: string;
 		"interactingDurationMs"?: number;
+		"conversationExternalContactIds"?: Array<string>;
+		"conversationExternalOrganizationIds"?: Array<string>;
 	}
 	
 	export interface CustomerInteractionCenter { 
@@ -14143,6 +14158,8 @@ declare namespace Models {
 		"callbackScheduledTime"?: number;
 		"subject"?: string;
 		"messageType"?: string;
+		"conversationExternalContactIds"?: Array<string>;
+		"conversationExternalOrganizationIds"?: Array<string>;
 	}
 	
 	export interface DID { 
@@ -14831,7 +14848,7 @@ declare namespace Models {
 		"id"?: string;
 		"name"?: string;
 		"contactListId": string;
-		"data": { [key: string]: object; };
+		"data": { [key: string]: string; };
 		"callRecords"?: { [key: string]: Models.CallRecord; };
 		"latestSmsEvaluations"?: { [key: string]: Models.MessageEvaluation; };
 		"latestEmailEvaluations"?: { [key: string]: Models.MessageEvaluation; };
@@ -16121,22 +16138,6 @@ declare namespace Models {
 		"name"?: string;
 	}
 	
-	export interface DomainSchemaReference { 
-		"id"?: string;
-		"name": string;
-		"division"?: Models.Division;
-		"description"?: string;
-		"version"?: number;
-		"dateCreated"?: string;
-		"dateModified"?: string;
-		"modifiedBy"?: string;
-		"createdBy"?: string;
-		"state"?: string;
-		"modifiedByApp"?: string;
-		"createdByApp"?: string;
-		"selfUri"?: string;
-	}
-	
 	export interface DownloadResponse { 
 		"contentLocationUri"?: string;
 		"imageUri"?: string;
@@ -16998,6 +16999,7 @@ declare namespace Models {
 		"conversationEndDate"?: string;
 		"neverRelease"?: boolean;
 		"assigned"?: boolean;
+		"dateAssigneeChanged"?: string;
 		"resourceId"?: string;
 		"resourceType"?: string;
 		"redacted"?: boolean;
@@ -17146,6 +17148,10 @@ declare namespace Models {
 		"id"?: string;
 	}
 	
+	export interface EvaluationQualityV2TopicEvaluationReference { 
+		"id"?: string;
+	}
+	
 	export interface EvaluationQualityV2TopicEvaluationScoringSet { 
 		"totalScore"?: number;
 		"totalCriticalScore"?: number;
@@ -17183,6 +17189,12 @@ declare namespace Models {
 		"evaluationSource"?: Models.EvaluationQualityV2TopicEvaluationSource;
 		"assigneeUserId"?: string;
 		"previousAssigneeUserId"?: string;
+		"evaluationContextId"?: string;
+		"disputeCount"?: number;
+		"version"?: number;
+		"previousStatus"?: string;
+		"declinedReview"?: boolean;
+		"retractedEvaluation"?: Models.EvaluationQualityV2TopicEvaluationReference;
 	}
 	
 	export interface EvaluationQualityV2TopicUser { 
@@ -17271,6 +17283,7 @@ declare namespace Models {
 		"conversationEndDate"?: string;
 		"neverRelease"?: boolean;
 		"assigned"?: boolean;
+		"dateAssigneeChanged"?: string;
 		"resourceId"?: string;
 		"resourceType"?: string;
 		"redacted"?: boolean;
@@ -17565,6 +17578,7 @@ declare namespace Models {
 		"lineId"?: Models.ExternalContactsContactChangedTopicLineId;
 		"whatsAppId"?: Models.ExternalContactsContactChangedTopicWhatsAppId;
 		"facebookId"?: Models.ExternalContactsContactChangedTopicFacebookId;
+		"instagramId"?: Models.ExternalContactsContactChangedTopicInstagramId;
 	}
 	
 	export interface ExternalContactsContactChangedTopicContactAddress { 
@@ -17585,6 +17599,15 @@ declare namespace Models {
 		"scopedId"?: string;
 	}
 	
+	export interface ExternalContactsContactChangedTopicInstagramId { 
+		"ids"?: Array<Models.ExternalContactsContactChangedTopicInstagramScopedId>;
+		"displayName"?: string;
+	}
+	
+	export interface ExternalContactsContactChangedTopicInstagramScopedId { 
+		"scopedId"?: string;
+	}
+	
 	export interface ExternalContactsContactChangedTopicLineId { 
 		"ids"?: Array<Models.ExternalContactsContactChangedTopicLineUserId>;
 		"displayName"?: string;
@@ -17638,6 +17661,7 @@ declare namespace Models {
 		"lineId"?: Models.ExternalContactsUnresolvedContactChangedTopicLineId;
 		"whatsAppId"?: Models.ExternalContactsUnresolvedContactChangedTopicWhatsAppId;
 		"facebookId"?: Models.ExternalContactsUnresolvedContactChangedTopicFacebookId;
+		"instagramId"?: Models.ExternalContactsUnresolvedContactChangedTopicInstagramId;
 	}
 	
 	export interface ExternalContactsUnresolvedContactChangedTopicContactAddress { 
@@ -17658,6 +17682,15 @@ declare namespace Models {
 		"scopedId"?: string;
 	}
 	
+	export interface ExternalContactsUnresolvedContactChangedTopicInstagramId { 
+		"ids"?: Array<Models.ExternalContactsUnresolvedContactChangedTopicInstagramScopedId>;
+		"displayName"?: string;
+	}
+	
+	export interface ExternalContactsUnresolvedContactChangedTopicInstagramScopedId { 
+		"scopedId"?: string;
+	}
+	
 	export interface ExternalContactsUnresolvedContactChangedTopicLineId { 
 		"ids"?: Array<Models.ExternalContactsUnresolvedContactChangedTopicLineUserId>;
 		"displayName"?: string;
@@ -18270,6 +18303,8 @@ declare namespace Models {
 		"divisionId"?: string;
 		"flowVersion"?: string;
 		"connectedDurationMs"?: number;
+		"conversationExternalContactIds"?: Array<string>;
+		"conversationExternalOrganizationIds"?: Array<string>;
 	}
 	
 	export interface FlowEntityListing { 
@@ -18562,6 +18597,8 @@ declare namespace Models {
 		"flowId"?: string;
 		"divisionId"?: string;
 		"flowVersion"?: string;
+		"conversationExternalContactIds"?: Array<string>;
+		"conversationExternalOrganizationIds"?: Array<string>;
 	}
 	
 	export interface FlowVersion { 
@@ -19645,6 +19682,137 @@ declare namespace Models {
 		"actionContext"?: string;
 	}
 	
+	export interface InsightsAgentItem { 
+		"id"?: string;
+		"name"?: string;
+		"selfUri"?: string;
+	}
+	
+	export interface InsightsAgents { 
+		"performanceProfile"?: Models.AddressableEntityRef;
+		"division"?: Models.DivisionReference;
+		"granularity"?: string;
+		"dateStartWorkday"?: string;
+		"dateEndWorkday"?: string;
+		"entities"?: Array<Models.InsightsAgentItem>;
+	}
+	
+	export interface InsightsDetails { 
+		"performanceProfile"?: Models.AddressableEntityRef;
+		"division"?: Models.DivisionReference;
+		"granularity"?: string;
+		"comparativePeriod"?: Models.WorkdayPeriod;
+		"primaryPeriod"?: Models.WorkdayPeriod;
+		"user"?: Models.UserReference;
+		"metricData"?: Array<Models.InsightsDetailsMetricItem>;
+		"overallData"?: Models.InsightsDetailsOverallItem;
+	}
+	
+	export interface InsightsDetailsMetricItem { 
+		"metric"?: Models.AddressableEntityRef;
+		"comparativePeriod"?: Models.InsightsDetailsMetricPeriodPoints;
+		"primaryPeriod"?: Models.InsightsDetailsMetricPeriodPoints;
+		"percentOfGoalChange"?: number;
+		"valueChange"?: number;
+	}
+	
+	export interface InsightsDetailsMetricPeriodPoints { 
+		"points"?: number;
+		"maxPoints"?: number;
+		"dataPointCount"?: number;
+		"percentOfGoal"?: number;
+		"rankTotalPoints"?: number;
+		"rankPercentagePoints"?: number;
+		"value"?: number;
+	}
+	
+	export interface InsightsDetailsOverallItem { 
+		"comparativePeriod"?: Models.InsightsDetailsOverallPeriodPoints;
+		"primaryPeriod"?: Models.InsightsDetailsOverallPeriodPoints;
+		"percentOfGoalChange"?: number;
+	}
+	
+	export interface InsightsDetailsOverallPeriodPoints { 
+		"points"?: number;
+		"maxPoints"?: number;
+		"dataPointCount"?: number;
+		"percentOfGoal"?: number;
+		"rankTotalPoints"?: number;
+		"rankPercentagePoints"?: number;
+	}
+	
+	export interface InsightsSummary { 
+		"entities"?: Array<Models.InsightsSummaryUserItem>;
+		"pageSize"?: number;
+		"pageNumber"?: number;
+		"total"?: number;
+		"performanceProfile"?: Models.AddressableEntityRef;
+		"division"?: Models.DivisionReference;
+		"granularity"?: string;
+		"comparativePeriod"?: Models.WorkdayPeriod;
+		"primaryPeriod"?: Models.WorkdayPeriod;
+		"pageCount"?: number;
+	}
+	
+	export interface InsightsSummaryMetricItem { 
+		"metric"?: Models.AddressableEntityRef;
+		"comparativePeriod"?: Models.InsightsSummaryMetricPeriodPoints;
+		"primaryPeriod"?: Models.InsightsSummaryMetricPeriodPoints;
+		"percentOfGoalChange"?: number;
+		"valueChange"?: number;
+	}
+	
+	export interface InsightsSummaryMetricPeriodPoints { 
+		"points"?: number;
+		"maxPoints"?: number;
+		"dataPointCount"?: number;
+		"percentOfGoal"?: number;
+		"value"?: number;
+	}
+	
+	export interface InsightsSummaryOverallItem { 
+		"comparativePeriod"?: Models.InsightsSummaryOverallPeriodPoints;
+		"primaryPeriod"?: Models.InsightsSummaryOverallPeriodPoints;
+		"percentOfGoalChange"?: number;
+	}
+	
+	export interface InsightsSummaryOverallPeriodPoints { 
+		"points"?: number;
+		"maxPoints"?: number;
+		"dataPointCount"?: number;
+		"percentOfGoal"?: number;
+	}
+	
+	export interface InsightsSummaryUserItem { 
+		"user"?: Models.UserReference;
+		"metricData"?: Array<Models.InsightsSummaryMetricItem>;
+		"overallData"?: Models.InsightsSummaryOverallItem;
+	}
+	
+	export interface InsightsTrend { 
+		"performanceProfile"?: Models.AddressableEntityRef;
+		"division"?: Models.DivisionReference;
+		"granularity"?: string;
+		"comparativePeriod"?: Models.WorkdayPeriod;
+		"primaryPeriod"?: Models.WorkdayPeriod;
+		"entities"?: Array<Models.InsightsTrendMetricItem>;
+		"total"?: Models.InsightsTrendTotalItem;
+	}
+	
+	export interface InsightsTrendMetricItem { 
+		"metric"?: Models.AddressableEntityRef;
+		"trends"?: Models.InsightsTrends;
+	}
+	
+	export interface InsightsTrendTotalItem { 
+		"trends"?: Models.InsightsTrends;
+	}
+	
+	export interface InsightsTrends { 
+		"comparativePeriod"?: Array<Models.TrendData>;
+		"primaryPeriod"?: Array<Models.TrendData>;
+	}
+	
 	export interface InstagramId { 
 		"ids"?: Array<Models.InstagramScopedId>;
 		"displayName"?: string;
@@ -20759,6 +20927,7 @@ declare namespace Models {
 		"outcomeConfig"?: Models.OutcomeConfig;
 		"status"?: string;
 		"kpiGroup"?: string;
+		"queues"?: Array<string>;
 		"selfUri"?: string;
 	}
 	
@@ -20986,7 +21155,6 @@ declare namespace Models {
 		"queryType"?: string;
 		"sessionId"?: string;
 		"includeDraftDocuments"?: boolean;
-		"app"?: Models.KnowledgeGuestSessionApp;
 	}
 	
 	export interface KnowledgeDocumentGuestSearchResult { 
@@ -21026,6 +21194,7 @@ declare namespace Models {
 		"state"?: string;
 		"dateCreated"?: string;
 		"dateModified"?: string;
+		"dateImported"?: string;
 		"lastPublishedVersionNumber"?: number;
 		"datePublished"?: string;
 		"createdBy"?: Models.UserReference;
@@ -21196,6 +21365,7 @@ declare namespace Models {
 		"state"?: string;
 		"dateCreated"?: string;
 		"dateModified"?: string;
+		"dateImported"?: string;
 		"lastPublishedVersionNumber"?: number;
 		"datePublished"?: string;
 		"createdBy"?: Models.UserReference;
@@ -24164,6 +24334,8 @@ declare namespace Models {
 		"divisionId"?: string;
 		"outboundContactListId"?: string;
 		"outboundContactId"?: string;
+		"conversationExternalContactIds"?: Array<string>;
+		"conversationExternalOrganizationIds"?: Array<string>;
 	}
 	
 	export interface OutboundDomain { 
@@ -25311,6 +25483,7 @@ declare namespace Models {
 	
 	export interface PredictiveRouting { 
 		"respectSkills"?: boolean;
+		"enableConversationScoreBiasing"?: boolean;
 	}
 	
 	export interface Predictor { 
@@ -25435,6 +25608,15 @@ declare namespace Models {
 		"managementUnitIdsForAddedTeamUsers"?: Array<string>;
 	}
 	
+	export interface ProfileWithDateRange { 
+		"id"?: string;
+		"name"?: string;
+		"division"?: Models.Division;
+		"dateStartWorkday"?: string;
+		"dateEndWorkday"?: string;
+		"selfUri"?: string;
+	}
+	
 	export interface Program { 
 		"id"?: string;
 		"name"?: string;
@@ -25717,6 +25899,18 @@ declare namespace Models {
 		"value": string;
 	}
 	
+	export interface QualityEvaluationScoreItem { 
+		"evaluationId"?: string;
+		"conversationId"?: string;
+		"conversationDate"?: string;
+		"conversationEndDate"?: string;
+		"formName"?: string;
+		"points"?: number;
+		"evaluationScore"?: number;
+		"maxPoints"?: number;
+		"mediaTypes"?: Array<string>;
+	}
+	
 	export interface QueryAdherenceExplanationsResponse { 
 		"job"?: Models.AdherenceExplanationJobReference;
 		"result"?: Models.AdherenceExplanationListing;
@@ -27091,6 +27285,7 @@ declare namespace Models {
 		"recipientCountry"?: string;
 		"recipientType"?: string;
 		"byoSmsIntegrationId"?: string;
+		"monitoredParticipantId"?: string;
 	}
 	
 	export interface QueueConversationMessageEventTopicMessageMetadata { 
@@ -28624,6 +28819,7 @@ declare namespace Models {
 	export interface RecordingSettings { 
 		"maxSimultaneousStreams"?: number;
 		"maxConfigurableScreenRecordingStreams"?: number;
+		"regionalRecordingStorageEnabled"?: boolean;
 	}
 	
 	export interface RecordingTranscodeCompleteTopicMediaResult { 
@@ -29263,6 +29459,9 @@ declare namespace Models {
 		"externalOrganizations"?: Array<Models.ExternalOrganization>;
 	}
 	
+	export interface ReviewAssessmentResults { 
+	}
+	
 	export interface Ring { 
 		"expansionCriteria"?: Array<Models.ExpansionCriterium>;
 		"actions"?: Models.Actions;
@@ -29654,35 +29853,6 @@ declare namespace Models {
 		"pattern"?: string;
 	}
 	
-	export interface SchemaCategory { 
-		"id"?: string;
-		"name": string;
-		"division"?: Models.Division;
-		"description"?: string;
-		"version"?: number;
-		"dateCreated"?: string;
-		"dateModified"?: string;
-		"modifiedBy"?: string;
-		"createdBy"?: string;
-		"state"?: string;
-		"modifiedByApp"?: string;
-		"createdByApp"?: string;
-		"selfUri"?: string;
-	}
-	
-	export interface SchemaCategoryEntityListing { 
-		"entities"?: Array<Models.SchemaCategory>;
-		"pageSize"?: number;
-		"pageNumber"?: number;
-		"total"?: number;
-		"firstUri"?: string;
-		"nextUri"?: string;
-		"previousUri"?: string;
-		"lastUri"?: string;
-		"selfUri"?: string;
-		"pageCount"?: number;
-	}
-	
 	export interface SchemaQuantityLimits { 
 		"id"?: string;
 		"name"?: string;
@@ -29700,19 +29870,6 @@ declare namespace Models {
 		"selfUri"?: string;
 	}
 	
-	export interface SchemaReferenceEntityListing { 
-		"entities"?: Array<Models.DomainSchemaReference>;
-		"pageSize"?: number;
-		"pageNumber"?: number;
-		"total"?: number;
-		"firstUri"?: string;
-		"nextUri"?: string;
-		"previousUri"?: string;
-		"lastUri"?: string;
-		"selfUri"?: string;
-		"pageCount"?: number;
-	}
-	
 	export interface ScimConfigResourceType { 
 		"id"?: string;
 		"schemas"?: Array<string>;
@@ -30733,8 +30890,19 @@ declare namespace Models {
 		"operation": string;
 	}
 	
+	export interface SkillGroupDefinition { 
+		"id"?: string;
+		"name": string;
+		"division"?: Models.WritableDivision;
+		"description"?: string;
+		"memberCount"?: number;
+		"dateModified"?: string;
+		"dateCreated"?: string;
+		"selfUri"?: string;
+	}
+	
 	export interface SkillGroupEntityListing { 
-		"entities"?: Array<Models.SkillGroup>;
+		"entities"?: Array<Models.SkillGroupDefinition>;
 		"nextUri"?: string;
 		"selfUri"?: string;
 		"previousUri"?: string;
@@ -32414,6 +32582,12 @@ declare namespace Models {
 		"transferType"?: string;
 	}
 	
+	export interface TrendData { 
+		"dateStartWorkday"?: string;
+		"dateEndWorkday"?: string;
+		"percentOfGoal"?: number;
+	}
+	
 	export interface Trigger { 
 		"id"?: string;
 		"name"?: string;
@@ -33557,6 +33731,8 @@ declare namespace Models {
 		"alertingDurationMs"?: number;
 		"contactingDurationMs"?: number;
 		"dialingDurationMs"?: number;
+		"conversationExternalContactIds"?: Array<string>;
+		"conversationExternalOrganizationIds"?: Array<string>;
 	}
 	
 	export interface UserEntityListing { 
@@ -33629,6 +33805,17 @@ declare namespace Models {
 		"imageUri"?: string;
 	}
 	
+	export interface UserInsightsTrend { 
+		"performanceProfile"?: Models.AddressableEntityRef;
+		"division"?: Models.DivisionReference;
+		"granularity"?: string;
+		"comparativePeriod"?: Models.WorkdayPeriod;
+		"primaryPeriod"?: Models.WorkdayPeriod;
+		"entities"?: Array<Models.InsightsTrendMetricItem>;
+		"total"?: Models.InsightsTrendTotalItem;
+		"user"?: Models.UserReference;
+	}
+	
 	export interface UserLanguageEntityListing { 
 		"entities"?: Array<Models.UserRoutingLanguage>;
 		"pageSize"?: number;
@@ -33808,6 +33995,18 @@ declare namespace Models {
 		"pageCount"?: number;
 	}
 	
+	export interface UserProfilesInDateRange { 
+		"user"?: Models.UserReference;
+		"dateStartWorkday"?: string;
+		"dateEndWorkday"?: string;
+		"profiles"?: Array<Models.ProfileWithDateRange>;
+	}
+	
+	export interface UserProfilesInDateRangeRequest { 
+		"startWorkday": string;
+		"endWorkday": string;
+	}
+	
 	export interface UserQueue { 
 		"id"?: string;
 		"name"?: string;
@@ -34104,6 +34303,8 @@ declare namespace Models {
 		"userId"?: string;
 		"divisionId"?: string;
 		"queueId"?: string;
+		"conversationExternalContactIds"?: Array<string>;
+		"conversationExternalOrganizationIds"?: Array<string>;
 	}
 	
 	export interface UserState { 
@@ -34733,6 +34934,17 @@ declare namespace Models {
 		"afterCallWorkRequired"?: boolean;
 	}
 	
+	export interface VideoConferenceUpdateTopicParticipantInfo { 
+		"activeParticipantCount"?: number;
+		"version"?: number;
+	}
+	
+	export interface VideoConferenceUpdateTopicVideoConference { 
+		"conversationId"?: string;
+		"conferenceId"?: string;
+		"participantInfo"?: Models.VideoConferenceUpdateTopicParticipantInfo;
+	}
+	
 	export interface ViewFilter { 
 		"mediaTypes"?: Array<string>;
 		"queueIds"?: Array<string>;
@@ -34890,6 +35102,11 @@ declare namespace Models {
 		"alertRuleIds"?: Array<string>;
 		"evaluationFormContextIds"?: Array<string>;
 		"evaluationStatuses"?: Array<string>;
+		"workbinIds"?: Array<string>;
+		"worktypeIds"?: Array<string>;
+		"workitemIds"?: Array<string>;
+		"workitemAssigneeIds"?: Array<string>;
+		"workitemStatuses"?: Array<string>;
 		"isAnalyzedForSensitiveData"?: boolean;
 		"hasSensitiveData"?: boolean;
 		"subPath"?: string;
@@ -34934,6 +35151,8 @@ declare namespace Models {
 		"queueId"?: string;
 		"divisionId"?: string;
 		"voicemailDurationMs"?: number;
+		"conversationExternalContactIds"?: Array<string>;
+		"conversationExternalOrganizationIds"?: Array<string>;
 	}
 	
 	export interface VoicemailGroupPolicy { 
@@ -35086,6 +35305,8 @@ declare namespace Models {
 		"userId"?: string;
 		"queueId"?: string;
 		"divisionId"?: string;
+		"conversationExternalContactIds"?: Array<string>;
+		"conversationExternalOrganizationIds"?: Array<string>;
 	}
 	
 	export interface VoicemailUserPolicy { 
@@ -36982,6 +37203,11 @@ declare namespace Models {
 		"entities"?: Array<Models.WorkdayMetric>;
 	}
 	
+	export interface WorkdayPeriod { 
+		"dateStartWorkday"?: string;
+		"dateEndWorkday"?: string;
+	}
+	
 	export interface WorkdayPointsTrend { 
 		"dateStartWorkday"?: string;
 		"dateEndWorkday"?: string;
@@ -37074,6 +37300,7 @@ declare namespace Models {
 		"code"?: string;
 		"userId"?: string;
 		"op"?: string;
+		"action"?: string;
 	}
 	
 	export interface WorkitemsQueueEventsNotificationCustomAttribute { 
@@ -37125,6 +37352,7 @@ declare namespace Models {
 		"code"?: string;
 		"userId"?: string;
 		"op"?: string;
+		"action"?: string;
 	}
 	
 	export interface WorkitemsUserEventsNotificationCustomAttribute { 
@@ -37176,6 +37404,7 @@ declare namespace Models {
 		"code"?: string;
 		"userId"?: string;
 		"op"?: string;
+		"action"?: string;
 	}
 	
 	export interface Workspace { 
@@ -37275,9 +37504,9 @@ declare namespace Models {
 		"id"?: string;
 		"name": string;
 		"division"?: Models.StarrableDivision;
-		"dateCreated": string;
-		"dateModified": string;
-		"createdBy": string;
+		"dateCreated"?: string;
+		"dateModified"?: string;
+		"createdBy"?: string;
 		"modifiedBy"?: string;
 		"selfUri"?: string;
 	}
@@ -37298,9 +37527,9 @@ declare namespace Models {
 	export interface WrapupCodeRequest { 
 		"id"?: string;
 		"name": string;
-		"dateCreated": string;
-		"dateModified": string;
-		"createdBy": string;
+		"dateCreated"?: string;
+		"dateModified"?: string;
+		"createdBy"?: string;
 		"modifiedBy"?: string;
 		"selfUri"?: string;
 	}
@@ -37326,6 +37555,8 @@ declare namespace Models {
 		"wrapupCode"?: string;
 		"wrapupNotes"?: string;
 		"wrapupDurationMs"?: number;
+		"conversationExternalContactIds"?: Array<string>;
+		"conversationExternalOrganizationIds"?: Array<string>;
 	}
 	
 	export interface WrapupInput { 
@@ -37342,7 +37573,7 @@ declare namespace Models {
 	export interface WritableDialerContact { 
 		"id"?: string;
 		"contactListId": string;
-		"data": { [key: string]: object; };
+		"data": { [key: string]: string; };
 		"latestSmsEvaluations"?: { [key: string]: Models.MessageEvaluation; };
 		"latestEmailEvaluations"?: { [key: string]: Models.MessageEvaluation; };
 		"callable"?: boolean;