purecloud-platform-client-v2 150.0.0 → 152.0.0

package/index.d.ts

@@ -132,6 +132,7 @@ declare class AnalyticsApi {
   	getAnalyticsUsersDetailsJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsUsersDetailsJobResultsOptions): Promise<Models.AnalyticsUserDetailsAsyncQueryResponse>; 
   	getAnalyticsUsersDetailsJobsAvailability(): Promise<Models.DataAvailabilityResponse>; 
   	patchAnalyticsReportingSettings(body: Models.AnalyticsReportingSettings): Promise<Models.AnalyticsReportingSettings>; 
+  	postAnalyticsActionsAggregatesQuery(body: Models.ActionAggregationQuery): Promise<Models.ActionAggregateQueryResponse>; 
   	postAnalyticsBotsAggregatesQuery(body: Models.BotAggregationQuery): Promise<Models.BotAggregateQueryResponse>; 
   	postAnalyticsConversationDetailsProperties(conversationId: string, body: Models.PropertyIndexRequest): Promise<Models.PropertyIndexRequest>; 
   	postAnalyticsConversationsAggregatesQuery(body: Models.ConversationAggregationQuery): Promise<Models.ConversationAggregateQueryResponse>; 
@@ -162,6 +163,7 @@ declare namespace AnalyticsApi {
 		"pageSize"?: string;
 		"actionId"?: string;
 		"sessionId"?: string;
+		"language"?: string;
 	}
 	export interface getAnalyticsConversationsDetailsOptions { 
 		"id"?: Array<string>;
@@ -495,6 +497,7 @@ declare namespace ArchitectApi {
 		"pageNumber"?: number;
 		"pageSize"?: number;
 		"showbrief"?: boolean;
+		"sortOrder"?: string;
 	}
 	export interface getFlowsDatatablesOptions { 
 		"expand"?: string;
@@ -1134,6 +1137,7 @@ declare class ConversationsApi {
   	postConversationsKeyconfigurationsValidate(body: Models.ConversationEncryptionConfiguration): Promise<Models.ConversationEncryptionConfiguration>; 
   	postConversationsMessageCommunicationMessages(conversationId: string, communicationId: string, body: Models.AdditionalMessage, opts?: ConversationsApi.postConversationsMessageCommunicationMessagesOptions): Promise<Models.MessageData>; 
   	postConversationsMessageCommunicationMessagesMedia(conversationId: string, communicationId: string): Promise<Models.MessageMediaData>; 
+  	postConversationsMessageCommunicationTyping(conversationId: string, communicationId: string, body: Models.MessageTypingEventRequest): Promise<void>; 
   	postConversationsMessageMessagesBulk(conversationId: string, opts?: ConversationsApi.postConversationsMessageMessagesBulkOptions): Promise<Models.TextMessageListing>; 
   	postConversationsMessageParticipantReplace(conversationId: string, participantId: string, body: Models.TransferRequest): Promise<void>; 
   	postConversationsMessages(body: Models.CreateOutboundMessagingConversationRequest): Promise<Models.MessageConversation>; 
@@ -1218,14 +1222,16 @@ declare namespace ConversationsApi {
 	export interface getConversationsMessagingIntegrationsOptions { 
 		"pageSize"?: number;
 		"pageNumber"?: number;
-		"expand"?: string;
+		"expand"?: Array<string>;
 		"supportedContentId"?: string;
+		"messagingSettingId"?: string;
 	}
 	export interface getConversationsMessagingIntegrationsFacebookOptions { 
 		"pageSize"?: number;
 		"pageNumber"?: number;
 		"expand"?: string;
 		"supportedContentId"?: string;
+		"messagingSettingId"?: string;
 	}
 	export interface getConversationsMessagingIntegrationsFacebookIntegrationIdOptions { 
 		"expand"?: string;
@@ -1235,6 +1241,7 @@ declare namespace ConversationsApi {
 		"pageNumber"?: number;
 		"expand"?: string;
 		"supportedContentId"?: string;
+		"messagingSettingId"?: string;
 	}
 	export interface getConversationsMessagingIntegrationsLineIntegrationIdOptions { 
 		"expand"?: string;
@@ -1244,6 +1251,7 @@ declare namespace ConversationsApi {
 		"pageNumber"?: number;
 		"expand"?: string;
 		"supportedContentId"?: string;
+		"messagingSettingId"?: string;
 	}
 	export interface getConversationsMessagingIntegrationsOpenIntegrationIdOptions { 
 		"expand"?: string;
@@ -1253,6 +1261,7 @@ declare namespace ConversationsApi {
 		"pageNumber"?: number;
 		"expand"?: string;
 		"supportedContentId"?: string;
+		"messagingSettingId"?: string;
 	}
 	export interface getConversationsMessagingIntegrationsTwitterIntegrationIdOptions { 
 		"expand"?: string;
@@ -1262,6 +1271,7 @@ declare namespace ConversationsApi {
 		"pageNumber"?: number;
 		"expand"?: string;
 		"supportedContentId"?: string;
+		"messagingSettingId"?: string;
 	}
 	export interface getConversationsMessagingIntegrationsWhatsappIntegrationIdOptions { 
 		"expand"?: string;
@@ -1347,6 +1357,7 @@ declare class ExternalContactsApi {
   	deleteExternalcontactsRelationship(relationshipId: string): Promise<object>; 
   	getExternalcontactsContact(contactId: string, opts?: ExternalContactsApi.getExternalcontactsContactOptions): Promise<Models.ExternalContact>; 
   	getExternalcontactsContactIdentifiers(contactId: string): Promise<Models.EntityListing>; 
+  	getExternalcontactsContactJourneySessions(contactId: string, opts?: ExternalContactsApi.getExternalcontactsContactJourneySessionsOptions): Promise<Models.SessionListing>; 
   	getExternalcontactsContactNote(contactId: string, noteId: string, opts?: ExternalContactsApi.getExternalcontactsContactNoteOptions): Promise<Models.Note>; 
   	getExternalcontactsContactNotes(contactId: string, opts?: ExternalContactsApi.getExternalcontactsContactNotesOptions): Promise<Models.NoteListing>; 
   	getExternalcontactsContactUnresolved(contactId: string, opts?: ExternalContactsApi.getExternalcontactsContactUnresolvedOptions): Promise<Models.ExternalContact>; 
@@ -1414,6 +1425,11 @@ declare namespace ExternalContactsApi {
 	export interface getExternalcontactsContactOptions { 
 		"expand"?: Array<string>;
 	}
+	export interface getExternalcontactsContactJourneySessionsOptions { 
+		"pageSize"?: string;
+		"after"?: string;
+		"includeMerged"?: boolean;
+	}
 	export interface getExternalcontactsContactNoteOptions { 
 		"expand"?: Array<string>;
 	}
@@ -1524,7 +1540,6 @@ declare class GamificationApi {
   	getGamificationLeaderboardAll(filterType: string, filterId: string, startWorkday: string, endWorkday: string, opts?: GamificationApi.getGamificationLeaderboardAllOptions): Promise<Models.Leaderboard>; 
   	getGamificationLeaderboardAllBestpoints(filterType: string, filterId: string): Promise<Models.OverallBestPoints>; 
   	getGamificationLeaderboardBestpoints(): Promise<Models.OverallBestPoints>; 
-  	getGamificationMetric(metricId: string, opts?: GamificationApi.getGamificationMetricOptions): Promise<Models.Metric>; 
   	getGamificationMetricdefinition(metricDefinitionId: string): Promise<Models.MetricDefinition>; 
   	getGamificationMetricdefinitions(): Promise<Models.GetMetricDefinitionsResponse>; 
   	getGamificationProfile(profileId: string): Promise<Models.PerformanceProfile>; 
@@ -1568,7 +1583,6 @@ declare class GamificationApi {
   	postGamificationProfileMetricLink(sourceProfileId: string, sourceMetricId: string, body: Models.TargetPerformanceProfile): Promise<Models.Metric>; 
   	postGamificationProfileMetrics(profileId: string, body: Models.CreateMetric): Promise<Models.Metric>; 
   	postGamificationProfiles(body: Models.CreatePerformanceProfile, opts?: GamificationApi.postGamificationProfilesOptions): Promise<Models.PerformanceProfile>; 
-  	putGamificationMetric(metricId: string, body: Models.CreateMetric, opts?: GamificationApi.putGamificationMetricOptions): Promise<Models.Metric>; 
   	putGamificationProfile(profileId: string, opts?: GamificationApi.putGamificationProfileOptions): Promise<Models.PerformanceProfile>; 
   	putGamificationProfileMetric(profileId: string, metricId: string, body: Models.CreateMetric): Promise<Models.Metric>; 
   	putGamificationStatus(status: Models.GamificationStatus): Promise<Models.GamificationStatus>;
@@ -1585,10 +1599,6 @@ declare namespace GamificationApi {
 	export interface getGamificationLeaderboardAllOptions { 
 		"metricId"?: string;
 	}
-	export interface getGamificationMetricOptions { 
-		"workday"?: string;
-		"performanceProfileId"?: string;
-	}
 	export interface getGamificationProfileMetricOptions { 
 		"workday"?: string;
 	}
@@ -1658,9 +1668,6 @@ declare namespace GamificationApi {
 	export interface postGamificationProfilesOptions { 
 		"copyMetrics"?: boolean;
 	}
-	export interface putGamificationMetricOptions { 
-		"performanceProfileId"?: string;
-	}
 	export interface putGamificationProfileOptions { 
 		"body"?: Models.PerformanceProfile;
 	}
@@ -2234,7 +2241,7 @@ declare namespace KnowledgeApi {
 	export interface getKnowledgeGuestSessionDocumentsOptions { 
 		"categoryId"?: Array<string>;
 		"includeSubcategories"?: boolean;
-		"pageSize"?: string;
+		"pageSize"?: number;
 	}
 	export interface getKnowledgeKnowledgebaseCategoriesOptions { 
 		"before"?: string;
@@ -3226,7 +3233,7 @@ declare class PresenceApi {
 
 declare namespace PresenceApi { 
 	export interface getPresenceSourcesOptions { 
-		"deleted"?: string;
+		"deactivated"?: string;
 	}
 	export interface getPresencedefinitionOptions { 
 		"localeCode"?: string;
@@ -3706,6 +3713,7 @@ declare class RoutingApi {
   	deleteRoutingQueueWrapupcode(queueId: string, codeId: string): Promise<void>; 
   	deleteRoutingSettings(): Promise<void>; 
   	deleteRoutingSkill(skillId: string): Promise<void>; 
+  	deleteRoutingSkillgroup(skillGroupId: string): Promise<void>; 
   	deleteRoutingSmsAddress(addressId: string): Promise<void>; 
   	deleteRoutingSmsPhonenumber(addressId: string): Promise<void>; 
   	deleteRoutingUserUtilization(userId: string): Promise<void>; 
@@ -3751,6 +3759,10 @@ declare class RoutingApi {
   	getRoutingSettingsContactcenter(): Promise<Models.ContactCenterSettings>; 
   	getRoutingSettingsTranscription(): Promise<Models.TranscriptionSettings>; 
   	getRoutingSkill(skillId: string): Promise<Models.RoutingSkill>; 
+  	getRoutingSkillgroup(skillGroupId: string): Promise<Models.SkillGroup>; 
+  	getRoutingSkillgroupMembers(skillGroupId: string, opts?: RoutingApi.getRoutingSkillgroupMembersOptions): Promise<Models.SkillGroupMemberEntityListing>; 
+  	getRoutingSkillgroupMembersDivisions(skillGroupId: string, opts?: RoutingApi.getRoutingSkillgroupMembersDivisionsOptions): Promise<Models.SkillGroupMemberDivisionList>; 
+  	getRoutingSkillgroups(opts?: RoutingApi.getRoutingSkillgroupsOptions): Promise<Models.SkillGroupEntityListing>; 
   	getRoutingSkills(opts?: RoutingApi.getRoutingSkillsOptions): Promise<Models.SkillEntityListing>; 
   	getRoutingSmsAddress(addressId: string): Promise<Models.SmsAddress>; 
   	getRoutingSmsAddresses(opts?: RoutingApi.getRoutingSmsAddressesOptions): Promise<Models.SmsAddressEntityListing>; 
@@ -3773,6 +3785,7 @@ declare class RoutingApi {
   	patchRoutingQueueUser(queueId: string, memberId: string, body: Models.QueueMember): Promise<void>; 
   	patchRoutingQueueUsers(queueId: string, body: Array<Models.QueueMember>): Promise<Models.QueueMemberEntityListingV1>; 
   	patchRoutingSettingsContactcenter(body: Models.ContactCenterSettings): Promise<void>; 
+  	patchRoutingSkillgroup(skillGroupId: string, body: Models.SkillGroup): Promise<Models.SkillGroup>; 
   	patchUserQueue(queueId: string, userId: string, body: Models.UserQueue): Promise<Models.UserQueue>; 
   	patchUserQueues(userId: string, body: Array<Models.UserQueue>, opts?: RoutingApi.patchUserQueuesOptions): Promise<Models.UserQueueEntityListing>; 
   	patchUserRoutinglanguage(userId: string, languageId: string, body: Models.UserRoutingLanguage): Promise<Models.UserRoutingLanguage>; 
@@ -3792,6 +3805,8 @@ declare class RoutingApi {
   	postRoutingQueueUsers(queueId: string, body: Array<Models.WritableEntity>, opts?: RoutingApi.postRoutingQueueUsersOptions): Promise<void>; 
   	postRoutingQueueWrapupcodes(queueId: string, body: Array<Models.WrapUpCodeReference>): Promise<Array<Models.WrapupCode>>; 
   	postRoutingQueues(body: Models.CreateQueueRequest): Promise<Models.Queue>; 
+  	postRoutingSkillgroupMembersDivisions(skillGroupId: string, opts?: RoutingApi.postRoutingSkillgroupMembersDivisionsOptions): Promise<void>; 
+  	postRoutingSkillgroups(body: Models.SkillGroup): Promise<Models.SkillGroup>; 
   	postRoutingSkills(body: Models.RoutingSkill): Promise<Models.RoutingSkill>; 
   	postRoutingSmsAddresses(body: Models.SmsAddressProvision): Promise<Models.SmsAddress>; 
   	postRoutingSmsPhonenumbers(body: Models.SmsPhoneNumberProvision): Promise<Models.SmsPhoneNumber>; 
@@ -3920,6 +3935,21 @@ declare namespace RoutingApi {
 		"joined"?: boolean;
 		"sortOrder"?: string;
 	}
+	export interface getRoutingSkillgroupMembersOptions { 
+		"pageSize"?: number;
+		"after"?: string;
+		"before"?: string;
+		"expand"?: string;
+	}
+	export interface getRoutingSkillgroupMembersDivisionsOptions { 
+		"expand"?: string;
+	}
+	export interface getRoutingSkillgroupsOptions { 
+		"pageSize"?: number;
+		"name"?: string;
+		"after"?: string;
+		"before"?: string;
+	}
 	export interface getRoutingSkillsOptions { 
 		"pageSize"?: number;
 		"pageNumber"?: number;
@@ -3995,6 +4025,9 @@ declare namespace RoutingApi {
 	export interface postRoutingQueueUsersOptions { 
 		"_delete"?: boolean;
 	}
+	export interface postRoutingSkillgroupMembersDivisionsOptions { 
+		"body"?: Models.SkillGroupMemberDivisions;
+	}
 }
 
 declare class SCIMApi {  
@@ -4232,6 +4265,7 @@ declare class SearchApi {
   	postSpeechandtextanalyticsTranscriptsSearch(body: Models.TranscriptSearchRequest): Promise<Models.JsonSearchResponse>; 
   	postTeamsSearch(body: Models.TeamSearchRequest): Promise<Models.TeamsSearchResponse>; 
   	postUsersSearch(body: Models.UserSearchRequest): Promise<Models.UsersSearchResponse>; 
+  	postUsersSearchTeamsAssign(body: Models.UserSearchRequest): Promise<Models.UsersSearchResponse>; 
   	postVoicemailSearch(body: Models.VoicemailSearchRequest): Promise<Models.VoicemailsSearchResponse>;
 }
 
@@ -4385,14 +4419,23 @@ declare namespace SuggestApi {
 
 declare class TeamsApi {  
   	deleteTeam(teamId: string): Promise<void>; 
+  	deleteTeamMembers(teamId: string, id: string): Promise<void>; 
   	getTeam(teamId: string): Promise<Models.Team>; 
+  	getTeamMembers(teamId: string, opts?: TeamsApi.getTeamMembersOptions): Promise<Models.TeamMemberEntityListing>; 
   	getTeams(opts?: TeamsApi.getTeamsOptions): Promise<Models.TeamEntityListing>; 
   	patchTeam(teamId: string, body: Models.Team): Promise<Models.Team>; 
+  	postTeamMembers(teamId: string, body: Models.TeamMembers): Promise<Models.TeamMemberAddListingResponse>; 
   	postTeams(body: Models.Team): Promise<Models.Team>; 
   	postTeamsSearch(body: Models.TeamSearchRequest): Promise<Models.TeamsSearchResponse>;
 }
 
 declare namespace TeamsApi { 
+	export interface getTeamMembersOptions { 
+		"pageSize"?: number;
+		"before"?: string;
+		"after"?: string;
+		"expand"?: string;
+	}
 	export interface getTeamsOptions { 
 		"pageSize"?: number;
 		"name"?: string;
@@ -4903,6 +4946,7 @@ declare class UsersApi {
   	postUsersDevelopmentActivitiesAggregatesQuery(body: Models.DevelopmentActivityAggregateParam): Promise<Models.DevelopmentActivityAggregateResponse>; 
   	postUsersMePassword(body: Models.ChangeMyPasswordRequest): Promise<void>; 
   	postUsersSearch(body: Models.UserSearchRequest): Promise<Models.UsersSearchResponse>; 
+  	postUsersSearchTeamsAssign(body: Models.UserSearchRequest): Promise<Models.UsersSearchResponse>; 
   	putRoutingUserUtilization(userId: string, body: Models.Utilization): Promise<Models.AgentMaxUtilization>; 
   	putUserCallforwarding(userId: string, body: Models.CallForwarding): Promise<Models.CallForwarding>; 
   	putUserOutofoffice(userId: string, body: Models.OutOfOffice): Promise<Models.OutOfOffice>; 
@@ -5330,6 +5374,8 @@ declare class WorkforceManagementApi {
   	postWorkforcemanagementManagementunitTimeoffrequests(managementUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementManagementunitTimeoffrequestsOptions): Promise<Models.TimeOffRequestList>; 
   	postWorkforcemanagementManagementunitTimeoffrequestsQuery(managementUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementManagementunitTimeoffrequestsQueryOptions): Promise<Models.TimeOffRequestListing>; 
   	postWorkforcemanagementManagementunitTimeoffrequestsWaitlistpositionsQuery(managementUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementManagementunitTimeoffrequestsWaitlistpositionsQueryOptions): Promise<Models.WaitlistPositionListing>; 
+  	postWorkforcemanagementManagementunitUserTimeoffbalanceJobs(managementUnitId: string, userId: string, body: Models.TimeOffBalanceRequest): Promise<Models.TimeOffBalancesResponse>; 
+  	postWorkforcemanagementManagementunitUserTimeoffrequestTimeoffbalanceJobs(managementUnitId: string, userId: string, timeOffRequestId: string): Promise<Models.TimeOffBalancesResponse>; 
   	postWorkforcemanagementManagementunitWeekShifttradeMatch(managementUnitId: string, weekDateId: string, tradeId: string, body: Models.MatchShiftTradeRequest): Promise<Models.MatchShiftTradeResponse>; 
   	postWorkforcemanagementManagementunitWeekShifttrades(managementUnitId: string, weekDateId: string, body: Models.AddShiftTradeRequest): Promise<Models.ShiftTradeResponse>; 
   	postWorkforcemanagementManagementunitWeekShifttradesSearch(managementUnitId: string, weekDateId: string, body: Models.SearchShiftTradesRequest): Promise<Models.SearchShiftTradesResponse>; 
@@ -5670,6 +5716,53 @@ declare namespace Models {
 		"selfUri"?: string;
 	}
 	
+	export interface ActionAggregateDataContainer { 
+		"group"?: { [key: string]: string; };
+		"data"?: Array<Models.StatisticalResponse>;
+	}
+	
+	export interface ActionAggregateQueryClause { 
+		"type": string;
+		"predicates": Array<Models.ActionAggregateQueryPredicate>;
+	}
+	
+	export interface ActionAggregateQueryFilter { 
+		"type": string;
+		"clauses"?: Array<Models.ActionAggregateQueryClause>;
+		"predicates"?: Array<Models.ActionAggregateQueryPredicate>;
+	}
+	
+	export interface ActionAggregateQueryPredicate { 
+		"type"?: string;
+		"dimension"?: string;
+		"operator"?: string;
+		"value"?: string;
+		"range"?: Models.NumericRange;
+	}
+	
+	export interface ActionAggregateQueryResponse { 
+		"results"?: Array<Models.ActionAggregateDataContainer>;
+	}
+	
+	export interface ActionAggregationQuery { 
+		"interval": string;
+		"granularity"?: string;
+		"timeZone"?: string;
+		"groupBy"?: Array<string>;
+		"filter"?: Models.ActionAggregateQueryFilter;
+		"metrics": Array<string>;
+		"flattenMultivaluedDimensions"?: boolean;
+		"views"?: Array<Models.ActionAggregationView>;
+		"alternateTimeDimension"?: string;
+	}
+	
+	export interface ActionAggregationView { 
+		"target": string;
+		"name": string;
+		"function": string;
+		"range"?: Models.AggregationRange;
+	}
+	
 	export interface ActionConfig { 
 		"request"?: Models.RequestConfig;
 		"response"?: Models.ResponseConfig;
@@ -9959,10 +10052,6 @@ declare namespace Models {
 		"kpi"?: string;
 		"dateStarted"?: string;
 		"dateEnded"?: string;
-		"kpiTotalOn"?: number;
-		"kpiTotalOff"?: number;
-		"interactionCountOn"?: number;
-		"interactionCountOff"?: number;
 		"kpiResults"?: Array<Models.KpiResult>;
 		"selfUri"?: string;
 	}
@@ -11756,6 +11845,7 @@ declare namespace Models {
 		"id"?: string;
 		"state"?: string;
 		"initialState"?: string;
+		"direction"?: string;
 		"held"?: boolean;
 		"errorInfo"?: Models.ConversationEventTopicErrorDetails;
 		"provider"?: string;
@@ -16741,9 +16831,9 @@ declare namespace Models {
 	
 	export interface ExternalContact { 
 		"id"?: string;
-		"firstName": string;
+		"firstName"?: string;
 		"middleName"?: string;
-		"lastName": string;
+		"lastName"?: string;
 		"salutation"?: string;
 		"title"?: string;
 		"workPhone"?: Models.PhoneNumber;
@@ -16944,6 +17034,7 @@ declare namespace Models {
 		"dateOccurred": string;
 		"value": number;
 		"count"?: number;
+		"type"?: string;
 	}
 	
 	export interface ExternalMetricDataProcessedItem { 
@@ -16953,6 +17044,9 @@ declare namespace Models {
 		"dateOccurred": string;
 		"value": number;
 		"count"?: number;
+		"type"?: string;
+		"totalValue"?: number;
+		"totalCount"?: number;
 	}
 	
 	export interface ExternalMetricDataUnprocessedItem { 
@@ -16962,6 +17056,7 @@ declare namespace Models {
 		"dateOccurred": string;
 		"value": number;
 		"count"?: number;
+		"type"?: string;
 		"message"?: string;
 		"code"?: string;
 	}
@@ -18579,6 +18674,13 @@ declare namespace Models {
 		"selfUri"?: string;
 	}
 	
+	export interface HrisTimeOffType { 
+		"id": string;
+		"name": string;
+		"hrisIntegrationId": string;
+		"secondaryId"?: string;
+	}
+	
 	export interface Humanize { 
 		"enabled"?: boolean;
 		"bot"?: Models.BotMessengerProfile;
@@ -18910,6 +19012,7 @@ declare namespace Models {
 	}
 	
 	export interface IntentDefinition { 
+		"id"?: string;
 		"name": string;
 		"entityTypeBindings"?: Array<Models.NamedEntityTypeBinding>;
 		"entityNameReferences"?: Array<string>;
@@ -20171,6 +20274,7 @@ declare namespace Models {
 		"total"?: number;
 		"pageCount"?: number;
 		"results"?: Array<Models.KnowledgeDocumentSearchResult>;
+		"application"?: Models.KnowledgeSearchClientApplication;
 	}
 	
 	export interface KnowledgeDocumentSearchRequest { 
@@ -20185,6 +20289,7 @@ declare namespace Models {
 		"filter"?: Models.DocumentQuery;
 		"sortOrder"?: string;
 		"sortBy"?: string;
+		"application"?: Models.KnowledgeSearchClientApplication;
 	}
 	
 	export interface KnowledgeDocumentSearchResult { 
@@ -20263,11 +20368,13 @@ declare namespace Models {
 	
 	export interface KnowledgeExportJobRequest { 
 		"exportFilter": Models.KnowledgeExportJobFilter;
+		"fileType": string;
 	}
 	
 	export interface KnowledgeExportJobResponse { 
 		"id"?: string;
 		"downloadURL"?: string;
+		"fileType": string;
 		"countDocumentProcessed"?: number;
 		"exportFilter"?: Models.KnowledgeExportJobFilter;
 		"status"?: string;
@@ -20454,6 +20561,13 @@ declare namespace Models {
 		"migrationDetected"?: boolean;
 	}
 	
+	export interface KnowledgeSearchClientApplication { 
+		"type": string;
+		"deployment"?: Models.AddressableEntityRef;
+		"botFlow"?: Models.AddressableEntityRef;
+		"assistant"?: Models.AddressableEntityRef;
+	}
+	
 	export interface KnowledgeSearchDocument { 
 		"id"?: string;
 		"name"?: string;
@@ -21917,6 +22031,11 @@ declare namespace Models {
 		"id"?: string;
 	}
 	
+	export interface MessageTypingEventRequest { 
+		"typing": Models.ConversationEventTyping;
+		"dateSent"?: string;
+	}
+	
 	export interface MessagingCampaign { 
 		"id"?: string;
 		"name"?: string;
@@ -22469,6 +22588,7 @@ declare namespace Models {
 		"version"?: Models.NluDomainVersion;
 		"intents"?: Array<Models.Intent>;
 		"engineVersion"?: string;
+		"nluData"?: Models.NluDomainVersion;
 	}
 	
 	export interface NluQualityReportSummary { 
@@ -22481,6 +22601,7 @@ declare namespace Models {
 	}
 	
 	export interface NluUtterance { 
+		"id"?: string;
 		"segments": Array<Models.NluUtteranceSegment>;
 	}
 	
@@ -24242,6 +24363,7 @@ declare namespace Models {
 		"dateModified"?: string;
 		"workloadBalancingConfig"?: Models.PredictorWorkloadBalancing;
 		"errorCode"?: string;
+		"models"?: Array<Models.PredictorModelBrief>;
 		"selfUri"?: string;
 	}
 	
@@ -24262,6 +24384,12 @@ declare namespace Models {
 		"features"?: Array<Models.PredictorModelFeature>;
 	}
 	
+	export interface PredictorModelBrief { 
+		"mediaType"?: string;
+		"dateModified"?: string;
+		"retrainingErrors"?: Array<Models.PredictorModelRetrainingError>;
+	}
+	
 	export interface PredictorModelFeature { 
 		"id"?: string;
 		"type"?: string;
@@ -24272,6 +24400,12 @@ declare namespace Models {
 		"entities"?: Array<Models.PredictorModelFeature>;
 	}
 	
+	export interface PredictorModelRetrainingError { 
+		"id"?: string;
+		"errorCode": string;
+		"dateOfFirstOccurrence": string;
+	}
+	
 	export interface PredictorModels { 
 		"entities"?: Array<Models.PredictorModel>;
 		"predictorModels"?: Array<Models.PredictorModel>;
@@ -24284,6 +24418,8 @@ declare namespace Models {
 	
 	export interface PredictorWorkloadBalancing { 
 		"enabled": boolean;
+		"minimumOccupancy"?: number;
+		"maximumOccupancy"?: number;
 	}
 	
 	export interface PresenceDefinition { 
@@ -25616,6 +25752,7 @@ declare namespace Models {
 		"id"?: string;
 		"state"?: string;
 		"initialState"?: string;
+		"direction"?: string;
 		"held"?: boolean;
 		"errorInfo"?: Models.QueueConversationEventTopicErrorDetails;
 		"provider"?: string;
@@ -26340,6 +26477,7 @@ declare namespace Models {
 		"id"?: string;
 		"state"?: string;
 		"initialState"?: string;
+		"direction"?: string;
 		"held"?: boolean;
 		"errorInfo"?: Models.QueueConversationSocialExpressionEventTopicErrorDetails;
 		"provider"?: string;
@@ -26773,6 +26911,7 @@ declare namespace Models {
 		"id"?: string;
 		"state"?: string;
 		"initialState"?: string;
+		"direction"?: string;
 		"held"?: boolean;
 		"errorInfo"?: Models.QueueConversationVideoEventTopicErrorDetails;
 		"provider"?: string;
@@ -29135,6 +29274,13 @@ declare namespace Models {
 		"createdDate"?: string;
 	}
 	
+	export interface SessionListing { 
+		"entities"?: Array<Models.Session>;
+		"nextUri"?: string;
+		"selfUri"?: string;
+		"previousUri"?: string;
+	}
+	
 	export interface SessionSegmentAssignment { 
 		"segment"?: Models.AssignedSegment;
 		"assignedDate"?: string;
@@ -29452,6 +29598,61 @@ declare namespace Models {
 		"pageCount"?: number;
 	}
 	
+	export interface SkillGroup { 
+		"id"?: string;
+		"name": string;
+		"division"?: Models.WritableDivision;
+		"description"?: string;
+		"memberCount"?: number;
+		"dateModified"?: string;
+		"dateCreated"?: string;
+		"skillConditions": Array<Models.SkillGroupCondition>;
+		"selfUri"?: string;
+	}
+	
+	export interface SkillGroupCondition { 
+		"routingSkillConditions": Array<Models.SkillGroupRoutingCondition>;
+		"languageSkillConditions": Array<Models.SkillGroupLanguageCondition>;
+		"operation": string;
+	}
+	
+	export interface SkillGroupEntityListing { 
+		"entities"?: Array<Models.SkillGroup>;
+		"nextUri"?: string;
+		"selfUri"?: string;
+		"previousUri"?: string;
+	}
+	
+	export interface SkillGroupLanguageCondition { 
+		"languageSkill": string;
+		"comparator": string;
+		"proficiency": number;
+		"childConditions"?: Array<Models.SkillGroupCondition>;
+	}
+	
+	export interface SkillGroupMemberDivisionList { 
+		"entities"?: Array<Models.Division>;
+	}
+	
+	export interface SkillGroupMemberDivisions { 
+		"addDivisionIds"?: Array<string>;
+		"removeDivisionIds"?: Array<string>;
+	}
+	
+	export interface SkillGroupMemberEntityListing { 
+		"entities"?: Array<Models.UserReferenceWithName>;
+		"nextUri"?: string;
+		"selfUri"?: string;
+		"previousUri"?: string;
+	}
+	
+	export interface SkillGroupRoutingCondition { 
+		"routingSkill": string;
+		"comparator": string;
+		"proficiency": number;
+		"childConditions"?: Array<Models.SkillGroupCondition>;
+	}
+	
 	export interface SkillsToRemove { 
 		"name"?: string;
 		"id"?: string;
@@ -30261,6 +30462,11 @@ declare namespace Models {
 		"selfUri"?: string;
 	}
 	
+	export interface TeamAddMemberFailure { 
+		"id"?: string;
+		"reason"?: string;
+	}
+	
 	export interface TeamEntityListing { 
 		"entities"?: Array<Models.Team>;
 		"nextUri"?: string;
@@ -30268,6 +30474,22 @@ declare namespace Models {
 		"previousUri"?: string;
 	}
 	
+	export interface TeamMemberAddListingResponse { 
+		"entities"?: Array<Models.UserReference>;
+		"failures"?: Array<Models.TeamAddMemberFailure>;
+	}
+	
+	export interface TeamMemberEntityListing { 
+		"entities"?: Array<Models.UserReferenceWithName>;
+		"nextUri"?: string;
+		"selfUri"?: string;
+		"previousUri"?: string;
+	}
+	
+	export interface TeamMembers { 
+		"memberIds": Array<string>;
+	}
+	
 	export interface TeamReference { 
 		"id"?: string;
 		"selfUri"?: string;
@@ -30427,6 +30649,7 @@ declare namespace Models {
 		"conversationId"?: string;
 		"inputData"?: Models.TextBotInputOutputData;
 		"channel": Models.TextBotChannel;
+		"language"?: string;
 	}
 	
 	export interface TextBotFlowLaunchResponse { 
@@ -30563,6 +30786,29 @@ declare namespace Models {
 		"hours"?: number;
 	}
 	
+	export interface TimeOffBalanceJobReference { 
+		"id"?: string;
+		"status"?: string;
+		"selfUri"?: string;
+	}
+	
+	export interface TimeOffBalanceRequest { 
+		"activityCodeIds": Array<string>;
+		"dateRanges"?: Array<Models.LocalDateRange>;
+	}
+	
+	export interface TimeOffBalanceResponse { 
+		"activityCodeId": string;
+		"hrisTimeOffTypeId": string;
+		"startDate"?: string;
+		"balanceMinutesPerDay"?: Array<number>;
+	}
+	
+	export interface TimeOffBalancesResponse { 
+		"job"?: Models.TimeOffBalanceJobReference;
+		"entities"?: Array<Models.TimeOffBalanceResponse>;
+	}
+	
 	export interface TimeOffLimit { 
 		"id"?: string;
 		"granularity"?: string;
@@ -32449,6 +32695,12 @@ declare namespace Models {
 		"selfUri"?: string;
 	}
 	
+	export interface UserReferenceWithName { 
+		"id"?: string;
+		"name"?: string;
+		"selfUri"?: string;
+	}
+	
 	export interface UserRoutingLanguage { 
 		"id"?: string;
 		"name"?: string;
@@ -33325,6 +33577,7 @@ declare namespace Models {
 		"hasFax"?: boolean;
 		"dataActionIds"?: Array<string>;
 		"actionCategoryName"?: string;
+		"integrationIds"?: Array<string>;
 		"responseStatuses"?: Array<string>;
 		"availableDashboard"?: string;
 		"favouriteDashboard"?: boolean;
@@ -33400,6 +33653,7 @@ declare namespace Models {
 		"enabled"?: boolean;
 		"sendEmailNotifications"?: boolean;
 		"disableEmailPii"?: boolean;
+		"includeEmailTranscriptions"?: boolean;
 		"languagePreference"?: string;
 		"rotateCallsSecs"?: number;
 		"stopRingingAfterRotations"?: number;