purecloud-platform-client-v2 134.0.0 → 136.0.0

package/index.d.ts

@@ -1459,7 +1459,7 @@ declare class GamificationApi {
   	getGamificationMetricdefinition(metricDefinitionId: string): Promise<Models.MetricDefinition>; 
   	getGamificationMetricdefinitions(): Promise<Models.GetMetricDefinitionsResponse>; 
   	getGamificationMetrics(opts?: GamificationApi.getGamificationMetricsOptions): Promise<Models.GetMetricsResponse>; 
-  	getGamificationProfile(performanceProfileId: string): Promise<Models.PerformanceProfile>; 
+  	getGamificationProfile(profileId: string): Promise<Models.PerformanceProfile>; 
   	getGamificationProfileMembers(performanceProfileId: string): Promise<Models.MemberListing>; 
   	getGamificationProfileMetric(profileId: string, metricId: string, opts?: GamificationApi.getGamificationProfileMetricOptions): Promise<Models.Metric>; 
   	getGamificationProfileMetrics(profileId: string, opts?: GamificationApi.getGamificationProfileMetricsOptions): Promise<Models.GetMetricResponse>; 
@@ -1488,15 +1488,15 @@ declare class GamificationApi {
   	getGamificationTemplate(templateId: string): Promise<Models.ObjectiveTemplate>; 
   	getGamificationTemplates(): Promise<Models.GetTemplatesResponse>; 
   	postGamificationMetrics(body: Models.CreateMetric): Promise<Models.Metric>; 
-  	postGamificationProfileActivate(performanceProfileId: string): Promise<Models.PerformanceProfile>; 
-  	postGamificationProfileDeactivate(performanceProfileId: string): Promise<Models.PerformanceProfile>; 
+  	postGamificationProfileActivate(profileId: string): Promise<Models.PerformanceProfile>; 
+  	postGamificationProfileDeactivate(profileId: string): Promise<Models.PerformanceProfile>; 
   	postGamificationProfileMembers(performanceProfileId: string, body: Models.AssignUsers): Promise<Models.Assignment>; 
   	postGamificationProfileMembersValidate(performanceProfileId: string, body: Models.ValidateAssignUsers): Promise<Models.AssignmentValidation>; 
   	postGamificationProfileMetricLink(sourceProfileId: string, sourceMetricId: string, body: Models.TargetPerformanceProfile): Promise<Models.Metric>; 
   	postGamificationProfileMetrics(profileId: string, body: Models.CreateMetric): Promise<Models.Metric>; 
   	postGamificationProfiles(body: Models.CreatePerformanceProfile, opts?: GamificationApi.postGamificationProfilesOptions): Promise<Models.PerformanceProfile>; 
   	putGamificationMetric(metricId: string, body: Models.CreateMetric, opts?: GamificationApi.putGamificationMetricOptions): Promise<Models.Metric>; 
-  	putGamificationProfile(performanceProfileId: string, opts?: GamificationApi.putGamificationProfileOptions): Promise<Models.PerformanceProfile>; 
+  	putGamificationProfile(profileId: string, opts?: GamificationApi.putGamificationProfileOptions): Promise<Models.PerformanceProfile>; 
   	putGamificationProfileMetric(profileId: string, metricId: string, body: Models.CreateMetric): Promise<Models.Metric>; 
   	putGamificationStatus(status: Models.GamificationStatus): Promise<Models.GamificationStatus>;
 }
@@ -1820,6 +1820,7 @@ declare namespace IntegrationsApi {
 		"sortOrder"?: string;
 		"category"?: string;
 		"name"?: string;
+		"ids"?: string;
 		"secure"?: string;
 		"includeAuthActions"?: string;
 	}
@@ -1841,6 +1842,7 @@ declare namespace IntegrationsApi {
 		"sortOrder"?: string;
 		"category"?: string;
 		"name"?: string;
+		"ids"?: string;
 		"secure"?: string;
 		"includeAuthActions"?: string;
 	}
@@ -2611,6 +2613,7 @@ declare class OutboundApi {
   	deleteOutboundContactlists(id: Array<string>): Promise<void>; 
   	deleteOutboundDnclist(dncListId: string): Promise<void>; 
   	deleteOutboundMessagingcampaign(messagingCampaignId: string): Promise<Models.MessagingCampaign>; 
+  	deleteOutboundMessagingcampaignProgress(messagingCampaignId: string): Promise<void>; 
   	deleteOutboundRuleset(ruleSetId: string): Promise<void>; 
   	deleteOutboundSchedulesCampaign(campaignId: string): Promise<void>; 
   	deleteOutboundSchedulesSequence(sequenceId: string): Promise<void>; 
@@ -2941,9 +2944,7 @@ declare class PresenceApi {
   	getPresencedefinitions(opts?: PresenceApi.getPresencedefinitionsOptions): Promise<Models.OrganizationPresenceEntityListing>; 
   	getSystempresences(): Promise<Array<Models.SystemPresence>>; 
   	getUserPresence(userId: string, sourceId: string): Promise<Models.UserPresence>; 
-  	getUserPresencesMicrosoftteams(userId: string): Promise<Models.PresenceExpand>; 
   	getUserPresencesPurecloud(userId: string): Promise<Models.UserPresence>; 
-  	getUserPresencesZoomphone(userId: string): Promise<Models.PresenceExpand>; 
   	patchUserPresence(userId: string, sourceId: string, body: Models.UserPresence): Promise<Models.UserPresence>; 
   	patchUserPresencesPurecloud(userId: string, body: Models.UserPresence): Promise<Models.UserPresence>; 
   	postPresencedefinitions(body: Models.OrganizationPresence): Promise<Models.OrganizationPresence>; 
@@ -3193,6 +3194,8 @@ declare class RecordingApi {
   	getRecordingJob(jobId: string): Promise<Models.RecordingJob>; 
   	getRecordingJobFailedrecordings(jobId: string, opts?: RecordingApi.getRecordingJobFailedrecordingsOptions): Promise<Models.FailedRecordingEntityListing>; 
   	getRecordingJobs(opts?: RecordingApi.getRecordingJobsOptions): Promise<Models.RecordingJobEntityListing>; 
+  	getRecordingKeyconfiguration(keyConfigurationId: string): Promise<Models.RecordingEncryptionConfiguration>; 
+  	getRecordingKeyconfigurations(): Promise<Models.RecordingEncryptionConfigurationListing>; 
   	getRecordingLocalkeysSetting(settingsId: string): Promise<Models.LocalEncryptionConfiguration>; 
   	getRecordingLocalkeysSettings(): Promise<Models.LocalEncryptionConfigurationListing>; 
   	getRecordingMediaretentionpolicies(opts?: RecordingApi.getRecordingMediaretentionpoliciesOptions): Promise<Models.PolicyEntityListing>; 
@@ -3208,6 +3211,8 @@ declare class RecordingApi {
   	postRecordingBatchrequests(body: Models.BatchDownloadJobSubmission): Promise<Models.BatchDownloadJobSubmissionResult>; 
   	postRecordingCrossplatformMediaretentionpolicies(body: Models.CrossPlatformPolicyCreate): Promise<Models.CrossPlatformPolicy>; 
   	postRecordingJobs(body: Models.RecordingJobsQuery): Promise<Models.RecordingJob>; 
+  	postRecordingKeyconfigurations(body: Models.RecordingEncryptionConfiguration): Promise<Models.RecordingEncryptionConfiguration>; 
+  	postRecordingKeyconfigurationsValidate(body: Models.RecordingEncryptionConfiguration): Promise<Models.RecordingEncryptionConfiguration>; 
   	postRecordingLocalkeys(body: Models.LocalEncryptionKeyRequest): Promise<Models.EncryptionKey>; 
   	postRecordingLocalkeysSettings(body: Models.LocalEncryptionConfiguration): Promise<Models.LocalEncryptionConfiguration>; 
   	postRecordingMediaretentionpolicies(body: Models.PolicyCreate): Promise<Models.Policy>; 
@@ -3220,6 +3225,7 @@ declare class RecordingApi {
   	putOrphanrecording(orphanId: string, opts?: RecordingApi.putOrphanrecordingOptions): Promise<Models.Recording>; 
   	putRecordingCrossplatformMediaretentionpolicy(policyId: string, body: Models.CrossPlatformPolicy): Promise<Models.CrossPlatformPolicy>; 
   	putRecordingJob(jobId: string, body: Models.ExecuteRecordingJobsQuery): Promise<Models.RecordingJob>; 
+  	putRecordingKeyconfiguration(keyConfigurationId: string, body: Models.RecordingEncryptionConfiguration): Promise<Models.RecordingEncryptionConfiguration>; 
   	putRecordingLocalkeysSetting(settingsId: string, body: Models.LocalEncryptionConfiguration): Promise<Models.LocalEncryptionConfiguration>; 
   	putRecordingMediaretentionpolicy(policyId: string, body: Models.Policy): Promise<Models.Policy>; 
   	putRecordingRecordingkeysRotationschedule(body: Models.KeyRotationSchedule): Promise<Models.KeyRotationSchedule>; 
@@ -3274,6 +3280,7 @@ declare namespace RecordingApi {
 		"enabled"?: boolean;
 		"summary"?: boolean;
 		"hasErrors"?: boolean;
+		"deleteDaysThreshold"?: number;
 	}
 	export interface getRecordingJobFailedrecordingsOptions { 
 		"pageSize"?: number;
@@ -3302,6 +3309,7 @@ declare namespace RecordingApi {
 		"enabled"?: boolean;
 		"summary"?: boolean;
 		"hasErrors"?: boolean;
+		"deleteDaysThreshold"?: number;
 	}
 	export interface getRecordingRecordingkeysOptions { 
 		"pageSize"?: number;
@@ -3396,7 +3404,7 @@ declare class RoutingApi {
   	getRoutingEmailDomain(domainId: string): Promise<Models.InboundDomain>; 
   	getRoutingEmailDomainRoute(domainName: string, routeId: string): Promise<Models.InboundRoute>; 
   	getRoutingEmailDomainRoutes(domainName: string, opts?: RoutingApi.getRoutingEmailDomainRoutesOptions): Promise<Models.InboundRouteEntityListing>; 
-  	getRoutingEmailDomains(): Promise<Models.InboundDomainEntityListing>; 
+  	getRoutingEmailDomains(opts?: RoutingApi.getRoutingEmailDomainsOptions): Promise<Models.InboundDomainEntityListing>; 
   	getRoutingEmailSetup(): Promise<Models.EmailSetup>; 
   	getRoutingLanguages(opts?: RoutingApi.getRoutingLanguagesOptions): Promise<Models.LanguageEntityListing>; 
   	getRoutingMessageRecipient(recipientId: string): Promise<Models.Recipient>; 
@@ -3500,6 +3508,9 @@ declare namespace RoutingApi {
 		"pageNumber"?: number;
 		"pattern"?: string;
 	}
+	export interface getRoutingEmailDomainsOptions { 
+		"excludeStatus"?: boolean;
+	}
 	export interface getRoutingLanguagesOptions { 
 		"pageSize"?: number;
 		"pageNumber"?: number;
@@ -3794,7 +3805,9 @@ declare class ScriptsApi {
   	getScriptPage(scriptId: string, pageId: string, opts?: ScriptsApi.getScriptPageOptions): Promise<Models.Page>; 
   	getScriptPages(scriptId: string, opts?: ScriptsApi.getScriptPagesOptions): Promise<Array<Models.Page>>; 
   	getScripts(opts?: ScriptsApi.getScriptsOptions): Promise<Models.ScriptEntityListing>; 
+  	getScriptsDivisionviews(opts?: ScriptsApi.getScriptsDivisionviewsOptions): Promise<Models.ScriptEntityListing>; 
   	getScriptsPublished(opts?: ScriptsApi.getScriptsPublishedOptions): Promise<Models.ScriptEntityListing>; 
+  	getScriptsPublishedDivisionviews(opts?: ScriptsApi.getScriptsPublishedDivisionviewsOptions): Promise<Models.ScriptEntityListing>; 
   	getScriptsPublishedScriptId(scriptId: string, opts?: ScriptsApi.getScriptsPublishedScriptIdOptions): Promise<Models.Script>; 
   	getScriptsPublishedScriptIdPage(scriptId: string, pageId: string, opts?: ScriptsApi.getScriptsPublishedScriptIdPageOptions): Promise<Models.Page>; 
   	getScriptsPublishedScriptIdPages(scriptId: string, opts?: ScriptsApi.getScriptsPublishedScriptIdPagesOptions): Promise<Array<Models.Page>>; 
@@ -3820,6 +3833,19 @@ declare namespace ScriptsApi {
 		"sortBy"?: string;
 		"sortOrder"?: string;
 		"scriptDataVersion"?: string;
+		"divisionIds"?: string;
+	}
+	export interface getScriptsDivisionviewsOptions { 
+		"pageSize"?: number;
+		"pageNumber"?: number;
+		"expand"?: string;
+		"name"?: string;
+		"feature"?: string;
+		"flowId"?: string;
+		"sortBy"?: string;
+		"sortOrder"?: string;
+		"scriptDataVersion"?: string;
+		"divisionIds"?: string;
 	}
 	export interface getScriptsPublishedOptions { 
 		"pageSize"?: number;
@@ -3829,6 +3855,17 @@ declare namespace ScriptsApi {
 		"feature"?: string;
 		"flowId"?: string;
 		"scriptDataVersion"?: string;
+		"divisionIds"?: string;
+	}
+	export interface getScriptsPublishedDivisionviewsOptions { 
+		"pageSize"?: number;
+		"pageNumber"?: number;
+		"expand"?: string;
+		"name"?: string;
+		"feature"?: string;
+		"flowId"?: string;
+		"scriptDataVersion"?: string;
+		"divisionIds"?: string;
 	}
 	export interface getScriptsPublishedScriptIdOptions { 
 		"scriptDataVersion"?: string;
@@ -5565,6 +5602,19 @@ declare namespace Models {
 		"selfUri"?: string;
 	}
 	
+	export interface AdherenceExplanationNotification { 
+		"id"?: string;
+		"agent"?: Models.UserReference;
+		"managementUnit"?: Models.ManagementUnitReference;
+		"businessUnit"?: Models.BusinessUnitReference;
+		"startDate"?: string;
+		"lengthMinutes"?: number;
+		"status"?: string;
+		"type"?: string;
+		"notes"?: string;
+		"selfUri"?: string;
+	}
+	
 	export interface AdherenceSettings { 
 		"severeAlertThresholdMinutes"?: number;
 		"adherenceTargetPercent"?: number;
@@ -6688,6 +6738,7 @@ declare namespace Models {
 		"action"?: string;
 		"entity"?: Models.DomainEntityRef;
 		"entityType"?: string;
+		"status"?: string;
 		"propertyChanges"?: Array<Models.PropertyChange>;
 		"context"?: { [key: string]: string; };
 	}
@@ -6902,6 +6953,10 @@ declare namespace Models {
 		"selfUri"?: string;
 	}
 	
+	export interface AutoStart { 
+		"enabled"?: boolean;
+	}
+	
 	export interface AutomaticTimeZoneMappingSettings { 
 		"callableWindows"?: Array<Models.CallableWindow>;
 		"supportedCountries"?: Array<string>;
@@ -7976,7 +8031,7 @@ declare namespace Models {
 		"name"?: string;
 		"calibrator"?: Models.User;
 		"agent"?: Models.User;
-		"conversation"?: Models.Conversation;
+		"conversation"?: Models.ConversationReference;
 		"evaluationForm"?: Models.EvaluationForm;
 		"contextId"?: string;
 		"averageScore"?: number;
@@ -8002,7 +8057,7 @@ declare namespace Models {
 		"name"?: string;
 		"calibrator"?: Models.User;
 		"agent"?: Models.User;
-		"conversation": Models.Conversation;
+		"conversation": Models.ConversationReference;
 		"evaluationForm"?: Models.EvaluationForm;
 		"contextId"?: string;
 		"averageScore"?: number;
@@ -8699,6 +8754,22 @@ declare namespace Models {
 		"day": number;
 	}
 	
+	export interface Card { 
+		"title"?: string;
+		"description"?: string;
+		"url"?: string;
+		"defaultAction"?: Models.CardAction;
+		"actions"?: Array<Models.CardAction>;
+	}
+	
+	export interface CardAction { 
+		"type"?: string;
+		"text"?: string;
+		"payload"?: string;
+		"url"?: string;
+		"isSelected"?: boolean;
+	}
+	
 	export interface Category { 
 		"name"?: string;
 	}
@@ -9298,6 +9369,19 @@ declare namespace Models {
 		"predicates"?: Array<Models.DataActionConditionPredicate>;
 	}
 	
+	export interface ConditionalGroupRouting { 
+		"rules"?: Array<Models.ConditionalGroupRoutingRule>;
+	}
+	
+	export interface ConditionalGroupRoutingRule { 
+		"queue"?: Models.DomainEntityRef;
+		"metric"?: string;
+		"operator"?: string;
+		"conditionValue"?: number;
+		"groups"?: Array<Models.MemberGroup>;
+		"waitSeconds"?: number;
+	}
+	
 	export interface ConfigurationOverrides { 
 		"priority"?: boolean;
 	}
@@ -9608,11 +9692,31 @@ declare namespace Models {
 	
 	export interface ContentButtonResponse { 
 		"id"?: string;
-		"type"?: string;
+		"type": string;
 		"text": string;
 		"payload": string;
 	}
 	
+	export interface ContentCard { 
+		"title": string;
+		"description"?: string;
+		"image"?: string;
+		"video"?: string;
+		"defaultAction"?: Models.ContentCardAction;
+		"actions": Array<Models.ContentCardAction>;
+	}
+	
+	export interface ContentCardAction { 
+		"type"?: string;
+		"text"?: string;
+		"payload"?: string;
+		"url"?: string;
+	}
+	
+	export interface ContentCarousel { 
+		"cards": Array<Models.ContentCard>;
+	}
+	
 	export interface ContentFacetFilterItem { 
 		"name"?: string;
 		"type"?: string;
@@ -9786,8 +9890,12 @@ declare namespace Models {
 	}
 	
 	export interface ContentReaction { 
-		"reactionType"?: string;
-		"count"?: number;
+		"reactionType": string;
+		"count": number;
+	}
+	
+	export interface ContentSetting { 
+		"story"?: Models.StorySetting;
 	}
 	
 	export interface ContentSortItem { 
@@ -9795,6 +9903,12 @@ declare namespace Models {
 		"ascending"?: boolean;
 	}
 	
+	export interface ContentStory { 
+		"type": string;
+		"url": string;
+		"replyToId"?: string;
+	}
+	
 	export interface Context { 
 		"patterns": Array<Models.ContextPattern>;
 	}
@@ -9878,6 +9992,7 @@ declare namespace Models {
 		"showAgentTypingIndicator"?: boolean;
 		"showUserTypingIndicator"?: boolean;
 		"autoStartType"?: string;
+		"autoStart"?: Models.AutoStart;
 	}
 	
 	export interface ConversationAssociation { 
@@ -10479,6 +10594,26 @@ declare namespace Models {
 		"payload": string;
 	}
 	
+	export interface ConversationContentCard { 
+		"title": string;
+		"description"?: string;
+		"image"?: string;
+		"video"?: string;
+		"defaultAction"?: Models.ConversationContentCardAction;
+		"actions": Array<Models.ConversationContentCardAction>;
+	}
+	
+	export interface ConversationContentCardAction { 
+		"type"?: string;
+		"text"?: string;
+		"payload"?: string;
+		"url"?: string;
+	}
+	
+	export interface ConversationContentCarousel { 
+		"cards"?: Array<Models.ConversationContentCard>;
+	}
+	
 	export interface ConversationContentGeneric { 
 		"title"?: string;
 		"description"?: string;
@@ -10956,6 +11091,7 @@ declare namespace Models {
 		"messageStatus"?: string;
 		"messageSegmentCount"?: number;
 		"media"?: Array<Models.ConversationEventTopicMessageMedia>;
+		"errorInfo"?: Models.ConversationEventTopicErrorDetails;
 		"stickers"?: Array<Models.ConversationEventTopicMessageSticker>;
 	}
 	
@@ -11105,6 +11241,7 @@ declare namespace Models {
 	
 	export interface ConversationEventTyping { 
 		"type": string;
+		"duration"?: number;
 	}
 	
 	export interface ConversationMessageContent { 
@@ -11116,6 +11253,8 @@ declare namespace Models {
 		"template"?: Models.ConversationContentNotificationTemplate;
 		"buttonResponse"?: Models.ConversationContentButtonResponse;
 		"generic"?: Models.ConversationContentGeneric;
+		"card"?: Models.ConversationContentCard;
+		"carousel"?: Models.ConversationContentCarousel;
 	}
 	
 	export interface ConversationMessageEvent { 
@@ -11153,6 +11292,16 @@ declare namespace Models {
 		"errors"?: Array<Models.ConversationMessageEventTopicErrorBody>;
 	}
 	
+	export interface ConversationMessageEventTopicErrorDetails { 
+		"status"?: number;
+		"code"?: string;
+		"message"?: string;
+		"messageWithParams"?: string;
+		"messageParams"?: { [key: string]: string; };
+		"contextId"?: string;
+		"uri"?: string;
+	}
+	
 	export interface ConversationMessageEventTopicJourneyAction { 
 		"id"?: string;
 		"actionMap"?: Models.ConversationMessageEventTopicJourneyActionMap;
@@ -11193,6 +11342,7 @@ declare namespace Models {
 		"messageStatus"?: string;
 		"media"?: Array<Models.ConversationMessageEventTopicMessageMedia>;
 		"stickers"?: Array<Models.ConversationMessageEventTopicMessageSticker>;
+		"errorInfo"?: Models.ConversationMessageEventTopicErrorDetails;
 	}
 	
 	export interface ConversationMessageEventTopicMessageMedia { 
@@ -14161,8 +14311,8 @@ declare namespace Models {
 		"permissionPolicies"?: Array<Models.DomainPermissionPolicy>;
 		"userCount"?: number;
 		"roleNeedsUpdate"?: boolean;
-		"default"?: boolean;
 		"base"?: boolean;
+		"default"?: boolean;
 		"selfUri"?: string;
 	}
 	
@@ -14176,8 +14326,8 @@ declare namespace Models {
 		"permissionPolicies"?: Array<Models.DomainPermissionPolicy>;
 		"userCount"?: number;
 		"roleNeedsUpdate"?: boolean;
-		"default"?: boolean;
 		"base"?: boolean;
+		"default"?: boolean;
 		"selfUri"?: string;
 	}
 	
@@ -14191,8 +14341,8 @@ declare namespace Models {
 		"permissionPolicies"?: Array<Models.DomainPermissionPolicy>;
 		"userCount"?: number;
 		"roleNeedsUpdate"?: boolean;
-		"default"?: boolean;
 		"base"?: boolean;
+		"default"?: boolean;
 		"selfUri"?: string;
 	}
 	
@@ -14351,6 +14501,10 @@ declare namespace Models {
 		"durationMode"?: string;
 	}
 	
+	export interface DynamicContactQueueingSettings { 
+		"sort"?: boolean;
+	}
+	
 	export interface Edge { 
 		"id"?: string;
 		"name": string;
@@ -15086,7 +15240,7 @@ declare namespace Models {
 	export interface Evaluation { 
 		"id"?: string;
 		"name"?: string;
-		"conversation"?: Models.Conversation;
+		"conversation"?: Models.ConversationReference;
 		"evaluationForm"?: Models.EvaluationForm;
 		"evaluator"?: Models.User;
 		"agent"?: Models.User;
@@ -15401,6 +15555,10 @@ declare namespace Models {
 		"resourceURIs"?: Array<string>;
 	}
 	
+	export interface EventSetting { 
+		"typing"?: Models.TypingSetting;
+	}
+	
 	export interface ExecuteRecordingJobsQuery { 
 		"state": string;
 	}
@@ -15591,6 +15749,7 @@ declare namespace Models {
 		"id": string;
 		"name": string;
 		"supportedContent"?: Models.SupportedContentReference;
+		"messagingSetting"?: Models.MessagingSettingReference;
 		"appId": string;
 		"pageId"?: string;
 		"pageName"?: string;
@@ -15624,6 +15783,7 @@ declare namespace Models {
 		"id"?: string;
 		"name": string;
 		"supportedContent"?: Models.SupportedContentReference;
+		"messagingSetting"?: Models.MessagingSettingReference;
 		"pageAccessToken"?: string;
 		"userAccessToken"?: string;
 		"pageId"?: string;
@@ -15636,6 +15796,7 @@ declare namespace Models {
 		"id"?: string;
 		"name"?: string;
 		"supportedContent"?: Models.SupportedContentReference;
+		"messagingSetting"?: Models.MessagingSettingReference;
 		"pageAccessToken"?: string;
 		"userAccessToken"?: string;
 		"selfUri"?: string;
@@ -16026,7 +16187,7 @@ declare namespace Models {
 		"selfUri"?: string;
 	}
 	
-	export interface FlowMetricsTopicConversationMetricRecord { 
+	export interface FlowMetricsTopicFlowMetricRecord { 
 		"metric"?: string;
 		"metricDate"?: string;
 		"value"?: number;
@@ -16053,6 +16214,10 @@ declare namespace Models {
 		"dnis"?: string;
 		"edgeId"?: string;
 		"eligibleAgentCounts"?: Array<number>;
+		"endingLanguage"?: string;
+		"entryReason"?: string;
+		"entryType"?: string;
+		"exitReason"?: string;
 		"extendedDeliveryStatus"?: string;
 		"externalContactId"?: string;
 		"externalMediaCount"?: number;
@@ -16060,8 +16225,13 @@ declare namespace Models {
 		"externalTag"?: string;
 		"firstQueue"?: boolean;
 		"flaggedReason"?: string;
+		"flowId"?: string;
 		"flowInType"?: string;
+		"flowMilestoneIds"?: Array<string>;
+		"flowName"?: string;
 		"flowOutType"?: string;
+		"flowType"?: string;
+		"flowVersion"?: string;
 		"groupId"?: string;
 		"interactionType"?: string;
 		"journeyActionId"?: string;
@@ -16071,7 +16241,7 @@ declare namespace Models {
 		"journeyCustomerIdType"?: string;
 		"journeyCustomerSessionId"?: string;
 		"journeyCustomerSessionIdType"?: string;
-		"knowledgeBaseIds"?: Array<string>;
+		"knowledgeBaseId"?: string;
 		"mediaCount"?: number;
 		"mediaType"?: string;
 		"messageType"?: string;
@@ -16084,6 +16254,7 @@ declare namespace Models {
 		"provider"?: string;
 		"purpose"?: string;
 		"queueId"?: string;
+		"recognitionFailureReason"?: string;
 		"remote"?: string;
 		"removedSkillIds"?: Array<string>;
 		"reoffered"?: boolean;
@@ -16098,22 +16269,33 @@ declare namespace Models {
 		"selfServed"?: boolean;
 		"sessionDnis"?: string;
 		"sessionId"?: string;
+		"startingLanguage"?: string;
 		"stationId"?: string;
 		"teamId"?: string;
+		"transferTargetAddress"?: string;
+		"transferTargetName"?: string;
+		"transferType"?: string;
 		"usedRouting"?: string;
 		"userId"?: string;
 		"waitingInteractionCounts"?: Array<number>;
 		"wrapUpCode"?: string;
-		"proposedAgents"?: Array<Models.FlowMetricsTopicConversationProposedAgent>;
-		"scoredAgents"?: Array<Models.FlowMetricsTopicConversationScoredAgent>;
+		"proposedAgents"?: Array<Models.FlowMetricsTopicFlowProposedAgent>;
+		"outcomes"?: Array<Models.FlowMetricsTopicFlowOutcome>;
+		"scoredAgents"?: Array<Models.FlowMetricsTopicFlowScoredAgent>;
+	}
+	
+	export interface FlowMetricsTopicFlowOutcome { 
+		"flowOutcome"?: string;
+		"flowOutcomeId"?: string;
+		"flowOutcomeValue"?: string;
 	}
 	
-	export interface FlowMetricsTopicConversationProposedAgent { 
+	export interface FlowMetricsTopicFlowProposedAgent { 
 		"agentRank"?: number;
 		"proposedAgentId"?: string;
 	}
 	
-	export interface FlowMetricsTopicConversationScoredAgent { 
+	export interface FlowMetricsTopicFlowScoredAgent { 
 		"agentScore"?: number;
 		"scoredAgentId"?: string;
 	}
@@ -17180,6 +17362,10 @@ declare namespace Models {
 		"subject"?: string;
 	}
 	
+	export interface InboundOnlySetting { 
+		"inbound"?: string;
+	}
+	
 	export interface InboundRoute { 
 		"id"?: string;
 		"name"?: string;
@@ -18952,6 +19138,7 @@ declare namespace Models {
 		"id": string;
 		"name": string;
 		"supportedContent"?: Models.SupportedContentReference;
+		"messagingSetting"?: Models.MessagingSettingReference;
 		"channelId": string;
 		"webhookUri": string;
 		"status"?: string;
@@ -18983,6 +19170,7 @@ declare namespace Models {
 		"id"?: string;
 		"name": string;
 		"supportedContent"?: Models.SupportedContentReference;
+		"messagingSetting"?: Models.MessagingSettingReference;
 		"channelId"?: string;
 		"channelSecret"?: string;
 		"switcherSecret"?: string;
@@ -19464,6 +19652,9 @@ declare namespace Models {
 		"reactions"?: Array<Models.ContentReaction>;
 		"mention"?: Models.MessagingRecipient;
 		"postback"?: Models.ContentPostback;
+		"story"?: Models.ContentStory;
+		"card"?: Models.ContentCard;
+		"carousel"?: Models.ContentCarousel;
 	}
 	
 	export interface MessageConversation { 
@@ -19515,6 +19706,7 @@ declare namespace Models {
 		"messageTime"?: string;
 		"media"?: Array<Models.MessageMedia>;
 		"stickers"?: Array<Models.MessageSticker>;
+		"errorInfo"?: Models.ErrorBody;
 	}
 	
 	export interface MessageEvaluation { 
@@ -19684,6 +19876,7 @@ declare namespace Models {
 		"id": string;
 		"name": string;
 		"supportedContent"?: Models.SupportedContentReference;
+		"messagingSetting"?: Models.MessagingSettingReference;
 		"status"?: string;
 		"messengerType": string;
 		"recipient"?: Models.DomainEntityRef;
@@ -19716,6 +19909,20 @@ declare namespace Models {
 		"firstName"?: string;
 		"lastName"?: string;
 		"email"?: string;
+		"additionalIds"?: Array<Models.RecipientAdditionalIdentifier>;
+	}
+	
+	export interface MessagingSettingReference { 
+		"id": string;
+		"name"?: string;
+		"selfUri"?: string;
+		"dateCreated"?: string;
+		"dateModified"?: string;
+		"version"?: string;
+		"createdBy"?: Models.DomainEntityRef;
+		"updatedBy"?: Models.DomainEntityRef;
+		"content"?: Models.ContentSetting;
+		"event"?: Models.EventSetting;
 	}
 	
 	export interface MessagingSticker { 
@@ -19758,12 +19965,17 @@ declare namespace Models {
 		"knowledge"?: Models.Knowledge;
 	}
 	
+	export interface MessengerHomeScreen { 
+		"enabled"?: boolean;
+	}
+	
 	export interface MessengerSettings { 
 		"enabled"?: boolean;
 		"styles"?: Models.MessengerStyles;
 		"launcherButton"?: Models.LauncherButtonSettings;
 		"fileUpload"?: Models.FileUploadSettings;
 		"apps"?: Models.MessengerApps;
+		"homeScreen"?: Models.MessengerHomeScreen;
 	}
 	
 	export interface MessengerStyles { 
@@ -20443,6 +20655,7 @@ declare namespace Models {
 		"id": string;
 		"name": string;
 		"supportedContent"?: Models.SupportedContentReference;
+		"messagingSetting"?: Models.MessagingSettingReference;
 		"outboundNotificationWebhookUrl": string;
 		"outboundNotificationWebhookSignatureSecretToken": string;
 		"webhookHeaders"?: { [key: string]: string; };
@@ -20474,6 +20687,7 @@ declare namespace Models {
 		"id"?: string;
 		"name": string;
 		"supportedContent"?: Models.SupportedContentReference;
+		"messagingSetting"?: Models.MessagingSettingReference;
 		"outboundNotificationWebhookUrl": string;
 		"outboundNotificationWebhookSignatureSecretToken": string;
 		"webhookHeaders"?: { [key: string]: string; };
@@ -20484,6 +20698,7 @@ declare namespace Models {
 		"id"?: string;
 		"name": string;
 		"supportedContent"?: Models.SupportedContentReference;
+		"messagingSetting"?: Models.MessagingSettingReference;
 		"outboundNotificationWebhookUrl"?: string;
 		"outboundNotificationWebhookSignatureSecretToken"?: string;
 		"webhookHeaders"?: { [key: string]: string; };
@@ -20812,15 +21027,16 @@ declare namespace Models {
 		"alwaysRunning"?: boolean;
 		"contactSorts"?: Array<Models.OutboundMessagingMessagingCampaignConfigChangeContactSort>;
 		"messagesPerMinute"?: number;
+		"ruleSets"?: Array<Models.OutboundMessagingMessagingCampaignConfigChangeUriReference>;
 		"smsConfig"?: Models.OutboundMessagingMessagingCampaignConfigChangeSmsConfig;
 		"emailConfig"?: Models.OutboundMessagingMessagingCampaignConfigChangeEmailConfig;
 		"errors"?: Array<Models.OutboundMessagingMessagingCampaignConfigChangeErrorDetail>;
 		"id"?: string;
-		"division"?: Models.OutboundMessagingMessagingCampaignConfigChangeUriReference;
 		"name"?: string;
 		"dateCreated"?: string;
 		"dateModified"?: string;
 		"version"?: number;
+		"division"?: Models.OutboundMessagingMessagingCampaignConfigChangeUriReference;
 	}
 	
 	export interface OutboundMessagingMessagingCampaignConfigChangeReplyToEmailAddress { 
@@ -21875,14 +22091,6 @@ declare namespace Models {
 		"modifiedDate"?: string;
 	}
 	
-	export interface PresenceExpand { 
-		"id"?: string;
-		"name"?: string;
-		"presences"?: Array<Models.UserPresence>;
-		"outOfOffices"?: Array<Models.OutOfOffice>;
-		"selfUri"?: string;
-	}
-	
 	export interface ProcessScheduleUpdateUploadRequest { 
 		"uploadKey": string;
 		"teamIds"?: Array<string>;
@@ -23166,6 +23374,7 @@ declare namespace Models {
 		"messageStatus"?: string;
 		"messageSegmentCount"?: number;
 		"media"?: Array<Models.QueueConversationEventTopicMessageMedia>;
+		"errorInfo"?: Models.QueueConversationEventTopicErrorDetails;
 		"stickers"?: Array<Models.QueueConversationEventTopicMessageSticker>;
 	}
 	
@@ -23341,6 +23550,16 @@ declare namespace Models {
 		"errors"?: Array<Models.QueueConversationMessageEventTopicErrorBody>;
 	}
 	
+	export interface QueueConversationMessageEventTopicErrorDetails { 
+		"status"?: number;
+		"code"?: string;
+		"message"?: string;
+		"messageWithParams"?: string;
+		"messageParams"?: { [key: string]: string; };
+		"contextId"?: string;
+		"uri"?: string;
+	}
+	
 	export interface QueueConversationMessageEventTopicJourneyAction { 
 		"id"?: string;
 		"actionMap"?: Models.QueueConversationMessageEventTopicJourneyActionMap;
@@ -23381,6 +23600,7 @@ declare namespace Models {
 		"messageStatus"?: string;
 		"media"?: Array<Models.QueueConversationMessageEventTopicMessageMedia>;
 		"stickers"?: Array<Models.QueueConversationMessageEventTopicMessageSticker>;
+		"errorInfo"?: Models.QueueConversationMessageEventTopicErrorDetails;
 	}
 	
 	export interface QueueConversationMessageEventTopicMessageMedia { 
@@ -23828,6 +24048,7 @@ declare namespace Models {
 		"messageStatus"?: string;
 		"messageSegmentCount"?: number;
 		"media"?: Array<Models.QueueConversationSocialExpressionEventTopicMessageMedia>;
+		"errorInfo"?: Models.QueueConversationSocialExpressionEventTopicErrorDetails;
 		"stickers"?: Array<Models.QueueConversationSocialExpressionEventTopicMessageSticker>;
 	}
 	
@@ -24229,6 +24450,7 @@ declare namespace Models {
 		"messageStatus"?: string;
 		"messageSegmentCount"?: number;
 		"media"?: Array<Models.QueueConversationVideoEventTopicMessageMedia>;
+		"errorInfo"?: Models.QueueConversationVideoEventTopicErrorDetails;
 		"stickers"?: Array<Models.QueueConversationVideoEventTopicMessageSticker>;
 	}
 	
@@ -24623,6 +24845,7 @@ declare namespace Models {
 		"recordingFileRole"?: string;
 		"recordingErrorStatus"?: string;
 		"originalRecordingStartTime"?: string;
+		"creationTime"?: string;
 		"selfUri"?: string;
 	}
 	
@@ -24673,6 +24896,22 @@ declare namespace Models {
 		"time"?: string;
 	}
 	
+	export interface RecordingEncryptionConfiguration { 
+		"id"?: string;
+		"url": string;
+		"apiId"?: string;
+		"apiKey"?: string;
+		"keyConfigurationType": string;
+		"lastError"?: Models.ErrorBody;
+		"selfUri"?: string;
+	}
+	
+	export interface RecordingEncryptionConfigurationListing { 
+		"total"?: number;
+		"entities"?: Array<Models.RecordingEncryptionConfiguration>;
+		"selfUri"?: string;
+	}
+	
 	export interface RecordingEventMediaResult { 
 		"channelId"?: string;
 		"waveUri"?: string;
@@ -26111,6 +26350,7 @@ declare namespace Models {
 	export interface Script { 
 		"id"?: string;
 		"name"?: string;
+		"division"?: Models.Division;
 		"versionId"?: string;
 		"createdDate"?: string;
 		"modifiedDate"?: string;
@@ -26453,6 +26693,11 @@ declare namespace Models {
 		"values"?: Array<string>;
 	}
 	
+	export interface SettingDirection { 
+		"inbound"?: string;
+		"outbound"?: string;
+	}
+	
 	export interface Share { 
 		"id"?: string;
 		"name"?: string;
@@ -27054,6 +27299,11 @@ declare namespace Models {
 		"rejectReason"?: string;
 	}
 	
+	export interface StorySetting { 
+		"mention"?: Models.InboundOnlySetting;
+		"reply"?: Models.InboundOnlySetting;
+	}
+	
 	export interface StreetAddress { 
 		"country": string;
 		"A1": string;
@@ -27128,9 +27378,48 @@ declare namespace Models {
 		"query": Array<Models.SuggestSearchCriteria>;
 	}
 	
+	export interface SupportCenterCustomMessage { 
+		"defaultValue"?: string;
+		"type"?: string;
+	}
+	
+	export interface SupportCenterGlobalStyle { 
+		"backgroundColor"?: string;
+		"primaryColor"?: string;
+		"primaryColorDark"?: string;
+		"primaryColorLight"?: string;
+		"textColor"?: string;
+		"fontFamily"?: string;
+	}
+	
+	export interface SupportCenterHeroStyle { 
+		"backgroundColor"?: string;
+		"textColor"?: string;
+	}
+	
+	export interface SupportCenterModuleSetting { 
+		"type"?: string;
+		"enabled"?: boolean;
+	}
+	
+	export interface SupportCenterScreen { 
+		"type"?: string;
+		"moduleSettings"?: Array<Models.SupportCenterModuleSetting>;
+	}
+	
 	export interface SupportCenterSettings { 
 		"enabled"?: boolean;
 		"knowledgeBase"?: Models.AddressableEntityRef;
+		"customMessages"?: Array<Models.SupportCenterCustomMessage>;
+		"routerType"?: string;
+		"screens"?: Array<Models.SupportCenterScreen>;
+		"enabledCategories"?: Array<Models.AddressableEntityRef>;
+		"styleSetting"?: Models.SupportCenterStyleSetting;
+	}
+	
+	export interface SupportCenterStyleSetting { 
+		"heroStyle"?: Models.SupportCenterHeroStyle;
+		"globalStyle"?: Models.SupportCenterGlobalStyle;
 	}
 	
 	export interface SupportedContent { 
@@ -28558,6 +28847,7 @@ declare namespace Models {
 		"id": string;
 		"name": string;
 		"supportedContent"?: Models.SupportedContentReference;
+		"messagingSetting"?: Models.MessagingSettingReference;
 		"accessTokenKey": string;
 		"consumerKey": string;
 		"username"?: string;
@@ -28593,6 +28883,7 @@ declare namespace Models {
 		"id"?: string;
 		"name": string;
 		"supportedContent"?: Models.SupportedContentReference;
+		"messagingSetting"?: Models.MessagingSettingReference;
 		"accessTokenKey": string;
 		"accessTokenSecret": string;
 		"consumerKey": string;
@@ -28602,6 +28893,10 @@ declare namespace Models {
 		"selfUri"?: string;
 	}
 	
+	export interface TypingSetting { 
+		"on"?: Models.SettingDirection;
+	}
+	
 	export interface UCI10n { 
 		"name"?: string;
 	}
@@ -29447,9 +29742,6 @@ declare namespace Models {
 		"userParams"?: Array<Models.UserRoutingStatusUserParam>;
 	}
 	
-	export interface UserRoutingStatusObject { 
-	}
-	
 	export interface UserRoutingStatusRoutingStatus { 
 		"status"?: string;
 		"startTime"?: string;
@@ -29461,7 +29753,7 @@ declare namespace Models {
 	}
 	
 	export interface UserRoutingStatusUserRoutingStatus { 
-		"id"?: Models.UserRoutingStatusObject;
+		"id"?: string;
 		"routingStatus"?: Models.UserRoutingStatusRoutingStatus;
 		"errorInfo"?: Models.UserRoutingStatusErrorInfo;
 	}
@@ -31554,11 +31846,32 @@ declare namespace Models {
 		"type"?: string;
 		"shiftTrade"?: Models.ShiftTradeNotification;
 		"timeOffRequest"?: Models.TimeOffRequestNotification;
+		"adherenceExplanation"?: Models.AdherenceExplanationNotification;
 		"markedAsRead": boolean;
 		"agentNotification"?: boolean;
 		"otherNotificationIdsInGroup"?: Array<string>;
 	}
 	
+	export interface WfmUserNotificationTopicAdherenceExplanationNotification { 
+		"id"?: string;
+		"agent"?: Models.WfmUserNotificationTopicUserReference;
+		"managementUnit"?: Models.WfmUserNotificationTopicManagementUnit;
+		"businessUnit"?: Models.WfmUserNotificationTopicBusinessUnit;
+		"startDate"?: string;
+		"lengthMinutes"?: number;
+		"status"?: string;
+		"type"?: string;
+		"notes"?: string;
+	}
+	
+	export interface WfmUserNotificationTopicBusinessUnit { 
+		"id"?: string;
+	}
+	
+	export interface WfmUserNotificationTopicManagementUnit { 
+		"id"?: string;
+	}
+	
 	export interface WfmUserNotificationTopicShiftTradeNotification { 
 		"weekDate"?: string;
 		"tradeId"?: string;
@@ -31590,6 +31903,7 @@ declare namespace Models {
 		"type"?: string;
 		"shiftTrade"?: Models.WfmUserNotificationTopicShiftTradeNotification;
 		"timeOffRequest"?: Models.WfmUserNotificationTopicTimeOffRequestNotification;
+		"adherenceExplanation"?: Models.WfmUserNotificationTopicAdherenceExplanationNotification;
 		"agentNotification"?: boolean;
 		"otherNotificationIdsInGroup"?: Array<string>;
 		"markedAsRead"?: boolean;
@@ -31729,6 +32043,16 @@ declare namespace Models {
 		"dateCreated"?: string;
 	}
 	
+	export interface WhatsAppAvailablePhoneNumberDetails { 
+		"name": string;
+		"phoneNumber"?: string;
+		"status": string;
+	}
+	
+	export interface WhatsAppAvailablePhoneNumberDetailsListing { 
+		"entities"?: Array<Models.WhatsAppAvailablePhoneNumberDetails>;
+	}
+	
 	export interface WhatsAppDefinition { 
 		"name": string;
 		"namespace": string;
@@ -31744,7 +32068,9 @@ declare namespace Models {
 		"id": string;
 		"name": string;
 		"supportedContent"?: Models.SupportedContentReference;
+		"messagingSetting"?: Models.MessagingSettingReference;
 		"phoneNumber": string;
+		"availablePhoneNumbers"?: Models.WhatsAppAvailablePhoneNumberDetailsListing;
 		"status"?: string;
 		"recipient"?: Models.DomainEntityRef;
 		"dateCreated"?: string;
@@ -31776,6 +32102,7 @@ declare namespace Models {
 		"id"?: string;
 		"name": string;
 		"supportedContent"?: Models.SupportedContentReference;
+		"messagingSetting"?: Models.MessagingSettingReference;
 		"phoneNumber": string;
 		"wabaCertificate": string;
 		"selfUri"?: string;
@@ -31785,9 +32112,11 @@ declare namespace Models {
 		"id"?: string;
 		"name"?: string;
 		"supportedContent"?: Models.SupportedContentReference;
+		"messagingSetting"?: Models.MessagingSettingReference;
 		"action"?: string;
 		"authenticationMethod"?: string;
 		"confirmationCode"?: string;
+		"phoneNumber"?: string;
 		"selfUri"?: string;
 	}