purecloud-platform-client-v2 131.0.0 → 133.0.0

package/index.d.ts

@@ -126,10 +126,12 @@ declare class AnalyticsApi {
   	getAnalyticsReportingScheduleHistoryLatest(scheduleId: string): Promise<Models.ReportRunEntry>; 
   	getAnalyticsReportingScheduleHistoryRunId(runId: string, scheduleId: string): Promise<Models.ReportRunEntry>; 
   	getAnalyticsReportingSchedules(opts?: AnalyticsApi.getAnalyticsReportingSchedulesOptions): Promise<Models.ReportScheduleEntityListing>; 
+  	getAnalyticsReportingSettings(): Promise<Models.AnalyticsReportingSettings>; 
   	getAnalyticsReportingTimeperiods(): Promise<Array<string>>; 
   	getAnalyticsUsersDetailsJob(jobId: string): Promise<Models.AsyncQueryStatus>; 
   	getAnalyticsUsersDetailsJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsUsersDetailsJobResultsOptions): Promise<Models.AnalyticsUserDetailsAsyncQueryResponse>; 
   	getAnalyticsUsersDetailsJobsAvailability(): Promise<Models.DataAvailabilityResponse>; 
+  	patchAnalyticsReportingSettings(body: Models.AnalyticsReportingSettings): Promise<Models.AnalyticsReportingSettings>; 
   	postAnalyticsBotsAggregatesQuery(body: Models.BotAggregationQuery): Promise<Models.BotAggregateQueryResponse>; 
   	postAnalyticsConversationDetailsProperties(conversationId: string, body: Models.PropertyIndexRequest): Promise<Models.PropertyIndexRequest>; 
   	postAnalyticsConversationsAggregatesQuery(body: Models.ConversationAggregationQuery): Promise<Models.ConversationAggregateQueryResponse>; 
@@ -1025,6 +1027,7 @@ declare class ConversationsApi {
   	getConversationsEmailMessagesDraft(conversationId: string): Promise<Models.EmailMessage>; 
   	getConversationsEmailParticipantWrapup(conversationId: string, participantId: string, opts?: ConversationsApi.getConversationsEmailParticipantWrapupOptions): Promise<Models.AssignedWrapupCode>; 
   	getConversationsEmailParticipantWrapupcodes(conversationId: string, participantId: string): Promise<Array<Models.WrapupCode>>; 
+  	getConversationsEmailSettings(conversationId: string): Promise<Models.EmailsSettings>; 
   	getConversationsEmails(): Promise<Models.EmailConversationEntityListing>; 
   	getConversationsMessage(conversationId: string): Promise<Models.MessageConversation>; 
   	getConversationsMessageCommunicationMessagesMediaMediaId(conversationId: string, communicationId: string, mediaId: string): Promise<Models.MessageMediaData>; 
@@ -1488,7 +1491,7 @@ declare class GamificationApi {
   	postGamificationProfileMembersValidate(performanceProfileId: string, body: Models.ValidateAssignUsers): Promise<Models.AssignmentValidation>; 
   	postGamificationProfileMetricLink(sourceProfileId: string, sourceMetricId: string, body: Models.TargetPerformanceProfile): Promise<Models.Metric>; 
   	postGamificationProfileMetrics(profileId: string, body: Models.CreateMetric): Promise<Models.Metric>; 
-  	postGamificationProfiles(body: Models.CreatePerformanceProfile): Promise<Models.GetProfilesResponse>; 
+  	postGamificationProfiles(body: Models.CreatePerformanceProfile, opts?: GamificationApi.postGamificationProfilesOptions): Promise<Models.PerformanceProfile>; 
   	putGamificationMetric(metricId: string, body: Models.CreateMetric, opts?: GamificationApi.putGamificationMetricOptions): Promise<Models.Metric>; 
   	putGamificationProfile(performanceProfileId: string, opts?: GamificationApi.putGamificationProfileOptions): Promise<Models.PerformanceProfile>; 
   	putGamificationProfileMetric(profileId: string, metricId: string, body: Models.CreateMetric): Promise<Models.Metric>; 
@@ -1555,6 +1558,9 @@ declare namespace GamificationApi {
 		"referenceWorkday"?: string;
 		"timeZone"?: string;
 	}
+	export interface postGamificationProfilesOptions { 
+		"copyMetrics"?: boolean;
+	}
 	export interface putGamificationMetricOptions { 
 		"performanceProfileId"?: string;
 	}
@@ -2671,7 +2677,7 @@ declare class OutboundApi {
   	postOutboundContactlists(body: Models.ContactList): Promise<Models.ContactList>; 
   	postOutboundConversationDnc(conversationId: string): Promise<void>; 
   	postOutboundDnclistExport(dncListId: string): Promise<Models.DomainEntityRef>; 
-  	postOutboundDnclistPhonenumbers(dncListId: string, body: Array<string>): Promise<void>; 
+  	postOutboundDnclistPhonenumbers(dncListId: string, body: Array<string>, opts?: OutboundApi.postOutboundDnclistPhonenumbersOptions): Promise<void>; 
   	postOutboundDnclists(body: Models.DncListCreate): Promise<Models.DncList>; 
   	postOutboundMessagingcampaigns(body: Models.MessagingCampaign): Promise<Models.MessagingCampaign>; 
   	postOutboundMessagingcampaignsProgress(body: Array<string>): Promise<Array<Models.CampaignProgress>>; 
@@ -2915,6 +2921,9 @@ declare namespace OutboundApi {
 		"clearSystemData"?: boolean;
 		"doNotQueue"?: boolean;
 	}
+	export interface postOutboundDnclistPhonenumbersOptions { 
+		"expirationDateTime"?: string;
+	}
 }
 
 declare class PresenceApi {  
@@ -2966,6 +2975,7 @@ declare class QualityApi {
   	getQualityFormsEvaluation(formId: string): Promise<Models.EvaluationForm>; 
   	getQualityFormsEvaluationVersions(formId: string, opts?: QualityApi.getQualityFormsEvaluationVersionsOptions): Promise<Models.EvaluationFormEntityListing>; 
   	getQualityFormsEvaluations(opts?: QualityApi.getQualityFormsEvaluationsOptions): Promise<Models.EvaluationFormEntityListing>; 
+  	getQualityFormsEvaluationsBulkContexts(contextId: Array<string>): Promise<Array<Models.EvaluationForm>>; 
   	getQualityFormsSurvey(formId: string): Promise<Models.SurveyForm>; 
   	getQualityFormsSurveyVersions(formId: string, opts?: QualityApi.getQualityFormsSurveyVersionsOptions): Promise<Models.SurveyFormEntityListing>; 
   	getQualityFormsSurveys(opts?: QualityApi.getQualityFormsSurveysOptions): Promise<Models.SurveyFormEntityListing>; 
@@ -2985,6 +2995,7 @@ declare class QualityApi {
   	postQualityCalibrations(body: Models.CalibrationCreate, opts?: QualityApi.postQualityCalibrationsOptions): Promise<Models.Calibration>; 
   	postQualityConversationEvaluations(conversationId: string, body: Models.Evaluation, opts?: QualityApi.postQualityConversationEvaluationsOptions): Promise<Models.Evaluation>; 
   	postQualityConversationsAuditsQuery(body: Models.QMAuditQueryRequest): Promise<Models.QualityAuditQueryExecutionStatusResponse>; 
+  	postQualityEvaluationsAggregatesQueryMe(body: Models.EvaluationAggregationQueryMe): Promise<Models.EvaluationAggregateQueryResponse>; 
   	postQualityEvaluationsScoring(body: Models.EvaluationFormAndScoringSet): Promise<Models.EvaluationScoringSet>; 
   	postQualityForms(body: Models.EvaluationForm): Promise<Models.EvaluationForm>; 
   	postQualityFormsEvaluations(body: Models.EvaluationForm): Promise<Models.EvaluationForm>; 
@@ -3216,10 +3227,12 @@ declare namespace RecordingApi {
 		"download"?: boolean;
 		"fileName"?: string;
 		"locale"?: string;
+		"mediaFormats"?: Array<string>;
 	}
 	export interface getConversationRecordingsOptions { 
 		"maxWaitMs"?: number;
 		"formatId"?: string;
+		"mediaFormats"?: Array<string>;
 	}
 	export interface getOrphanrecordingMediaOptions { 
 		"formatId"?: string;
@@ -3229,6 +3242,7 @@ declare namespace RecordingApi {
 		"download"?: boolean;
 		"fileName"?: string;
 		"locale"?: string;
+		"mediaFormats"?: Array<string>;
 	}
 	export interface getOrphanrecordingsOptions { 
 		"pageSize"?: number;
@@ -3378,7 +3392,7 @@ declare class RoutingApi {
   	getRoutingQueueEstimatedwaittime(queueId: string, opts?: RoutingApi.getRoutingQueueEstimatedwaittimeOptions): Promise<Models.EstimatedWaitTimePredictions>; 
   	getRoutingQueueMediatypeEstimatedwaittime(queueId: string, mediaType: string): Promise<Models.EstimatedWaitTimePredictions>; 
   	getRoutingQueueMembers(queueId: string, opts?: RoutingApi.getRoutingQueueMembersOptions): Promise<Models.QueueMemberEntityListing>; 
-  	getRoutingQueueUsers(queueId: string, opts?: RoutingApi.getRoutingQueueUsersOptions): Promise<Models.QueueMemberEntityListing>; 
+  	getRoutingQueueUsers(queueId: string, opts?: RoutingApi.getRoutingQueueUsersOptions): Promise<Models.QueueMemberEntityListingV1>; 
   	getRoutingQueueWrapupcodes(queueId: string, opts?: RoutingApi.getRoutingQueueWrapupcodesOptions): Promise<Models.WrapupCodeEntityListing>; 
   	getRoutingQueues(opts?: RoutingApi.getRoutingQueuesOptions): Promise<Models.QueueEntityListing>; 
   	getRoutingQueuesDivisionviews(opts?: RoutingApi.getRoutingQueuesDivisionviewsOptions): Promise<Models.QueueEntityListing>; 
@@ -3408,7 +3422,7 @@ declare class RoutingApi {
   	patchRoutingQueueMember(queueId: string, memberId: string, body: Models.QueueMember): Promise<void>; 
   	patchRoutingQueueMembers(queueId: string, body: Array<Models.QueueMember>): Promise<Models.QueueMemberEntityListing>; 
   	patchRoutingQueueUser(queueId: string, memberId: string, body: Models.QueueMember): Promise<void>; 
-  	patchRoutingQueueUsers(queueId: string, body: Array<Models.QueueMember>): Promise<Models.QueueMemberEntityListing>; 
+  	patchRoutingQueueUsers(queueId: string, body: Array<Models.QueueMember>): Promise<Models.QueueMemberEntityListingV1>; 
   	patchRoutingSettingsContactcenter(body: Models.ContactCenterSettings): Promise<void>; 
   	patchUserQueue(queueId: string, userId: string, body: Models.UserQueue): Promise<Models.UserQueue>; 
   	patchUserQueues(userId: string, body: Array<Models.UserQueue>, opts?: RoutingApi.patchUserQueuesOptions): Promise<Models.UserQueueEntityListing>; 
@@ -5464,6 +5478,7 @@ declare namespace Models {
 		"userId"?: string;
 		"queueId"?: string;
 		"wrapupCode"?: string;
+		"wrapupNotes"?: string;
 		"wrapupDurationMs"?: number;
 	}
 	
@@ -5755,6 +5770,7 @@ declare namespace Models {
 		"conversationId"?: string;
 		"conversationInitiator"?: string;
 		"conversationStart"?: string;
+		"customerParticipation"?: boolean;
 		"divisionIds"?: Array<string>;
 		"externalTag"?: string;
 		"knowledgeBaseIds"?: Array<string>;
@@ -5813,6 +5829,7 @@ declare namespace Models {
 		"conversationId"?: string;
 		"conversationInitiator"?: string;
 		"conversationStart"?: string;
+		"customerParticipation"?: boolean;
 		"divisionIds"?: Array<string>;
 		"externalTag"?: string;
 		"knowledgeBaseIds"?: Array<string>;
@@ -5931,6 +5948,11 @@ declare namespace Models {
 		"ranges"?: Array<Models.AggregationRange>;
 	}
 	
+	export interface AnalyticsReportingSettings { 
+		"piiMaskingEnabled"?: boolean;
+		"queueAgentAccessObfuscation"?: boolean;
+	}
+	
 	export interface AnalyticsResolution { 
 		"eventTime"?: string;
 		"queueId"?: string;
@@ -6090,6 +6112,7 @@ declare namespace Models {
 		"id"?: string;
 		"text"?: string;
 		"value"?: number;
+		"assistanceConditions"?: Array<Models.AssistanceCondition>;
 	}
 	
 	export interface ApiUsageQuery { 
@@ -6458,6 +6481,11 @@ declare namespace Models {
 		"invalidMemberAssignments"?: Array<Models.InvalidAssignment>;
 	}
 	
+	export interface AssistanceCondition { 
+		"operator"?: string;
+		"topicIds"?: Array<string>;
+	}
+	
 	export interface AssociatedValueField { 
 		"dataType": string;
 		"name": string;
@@ -6853,6 +6881,7 @@ declare namespace Models {
 	
 	export interface AutomaticTimeZoneMappingSettings { 
 		"callableWindows"?: Array<Models.CallableWindow>;
+		"supportedCountries"?: Array<string>;
 	}
 	
 	export interface AvailableLanguageList { 
@@ -7356,8 +7385,9 @@ declare namespace Models {
 	
 	export interface BuGenerateScheduleRequest { 
 		"description": string;
-		"shortTermForecast": Models.BuShortTermForecastReference;
+		"shortTermForecast"?: Models.BuShortTermForecastReference;
 		"weekCount": number;
+		"options"?: Models.SchedulingOptionsRequest;
 	}
 	
 	export interface BuGetCurrentAgentScheduleRequest { 
@@ -7507,6 +7537,7 @@ declare namespace Models {
 		"schedulingCanceledBy"?: Models.UserReference;
 		"schedulingCompletedTime"?: string;
 		"messageCount"?: number;
+		"messageSeverityCounts"?: Array<Models.SchedulerMessageSeverityCount>;
 		"reschedulingOptions"?: Models.ReschedulingOptionsRunResponse;
 		"reschedulingResultExpiration"?: string;
 		"selfUri"?: string;
@@ -7846,6 +7877,7 @@ declare namespace Models {
 		"startDayOfWeek": string;
 		"timeZone": string;
 		"shortTermForecasting"?: Models.BuShortTermForecastingSettings;
+		"scheduling"?: Models.BuSchedulingSettings;
 		"metadata": Models.WfmVersionedEntityMetadata;
 	}
 	
@@ -8145,8 +8177,10 @@ declare namespace Models {
 		"faxStatus"?: Models.FaxStatus;
 		"monitoredParticipantId"?: string;
 		"coachedParticipantId"?: string;
+		"bargedParticipantId"?: string;
 		"consultParticipantId"?: string;
 		"uuiData"?: string;
+		"bargedTime"?: string;
 	}
 	
 	export interface CallMediaPolicy { 
@@ -8629,8 +8663,8 @@ declare namespace Models {
 		"expirationDate"?: string;
 		"issueDate"?: string;
 		"expired"?: boolean;
-		"valid"?: boolean;
 		"signatureValid"?: boolean;
+		"valid"?: boolean;
 	}
 	
 	export interface Change { 
@@ -9177,6 +9211,13 @@ declare namespace Models {
 		"codes"?: Array<string>;
 		"property"?: string;
 		"propertyType"?: string;
+		"dataAction"?: Models.DomainEntityRef;
+		"dataNotFoundResolution"?: boolean;
+		"contactIdField"?: string;
+		"callAnalysisResultField"?: string;
+		"agentWrapupField"?: string;
+		"contactColumnToDataActionFieldMappings"?: Array<Models.ContactColumnToDataActionFieldMapping>;
+		"predicates"?: Array<Models.DataActionConditionPredicate>;
 	}
 	
 	export interface ConfigurationOverrides { 
@@ -9271,6 +9312,11 @@ declare namespace Models {
 		"countryCode"?: string;
 	}
 	
+	export interface ContactAddressableEntityRef { 
+		"id"?: string;
+		"selfUri"?: string;
+	}
+	
 	export interface ContactCallbackRequest { 
 		"campaignId": string;
 		"contactListId": string;
@@ -9289,6 +9335,29 @@ declare namespace Models {
 	}
 	
 	export interface ContactColumnToDataActionFieldMapping { 
+		"contactColumnName": string;
+		"dataActionField": string;
+	}
+	
+	export interface ContactDetailEventTopicContactUpdateEvent { 
+		"eventTime"?: number;
+		"conversationId"?: string;
+		"participantId"?: string;
+		"sessionId"?: string;
+		"mediaType"?: string;
+		"externalOrganizationId"?: string;
+		"externalContactId"?: string;
+		"provider"?: string;
+		"direction"?: string;
+		"ani"?: string;
+		"dnis"?: string;
+		"addressTo"?: string;
+		"addressFrom"?: string;
+		"callbackUserName"?: string;
+		"callbackNumbers"?: Array<string>;
+		"callbackScheduledTime"?: number;
+		"subject"?: string;
+		"messageType"?: string;
 	}
 	
 	export interface ContactList { 
@@ -9730,6 +9799,7 @@ declare namespace Models {
 	export interface ConversationAppSettings { 
 		"showAgentTypingIndicator"?: boolean;
 		"showUserTypingIndicator"?: boolean;
+		"autoStartType"?: string;
 	}
 	
 	export interface ConversationAssociation { 
@@ -10041,6 +10111,7 @@ declare namespace Models {
 	
 	export interface ConversationChannel { 
 		"type"?: string;
+		"messageType"?: string;
 		"platform"?: string;
 	}
 	
@@ -10941,6 +11012,10 @@ declare namespace Models {
 		"endTime"?: string;
 	}
 	
+	export interface ConversationEventTyping { 
+		"type": string;
+	}
+	
 	export interface ConversationMessageContent { 
 		"contentType": string;
 		"location"?: Models.ConversationContentLocation;
@@ -10955,6 +11030,7 @@ declare namespace Models {
 	export interface ConversationMessageEvent { 
 		"eventType": string;
 		"coBrowse"?: Models.ConversationEventCoBrowse;
+		"typing"?: Models.ConversationEventTyping;
 	}
 	
 	export interface ConversationMessageEventTopicConversationRoutingData { 
@@ -11141,6 +11217,98 @@ declare namespace Models {
 		"participantMetrics"?: Models.ParticipantMetrics;
 	}
 	
+	export interface ConversationMetricsTopicConversationMetricRecord { 
+		"metric"?: string;
+		"metricDate"?: string;
+		"value"?: number;
+		"recordId"?: string;
+		"activeSkillIds"?: Array<string>;
+		"addressFrom"?: string;
+		"addressTo"?: string;
+		"agentAssistantId"?: string;
+		"agentBullseyeRing"?: number;
+		"agentOwned"?: boolean;
+		"ani"?: string;
+		"assignerId"?: string;
+		"authenticated"?: boolean;
+		"conversationId"?: string;
+		"conversationInitiator"?: string;
+		"convertedFrom"?: string;
+		"convertedTo"?: string;
+		"customerParticipation"?: boolean;
+		"deliveryStatus"?: string;
+		"destinationAddresses"?: Array<string>;
+		"direction"?: string;
+		"disconnectType"?: string;
+		"divisionIds"?: Array<string>;
+		"dnis"?: string;
+		"edgeId"?: string;
+		"eligibleAgentCounts"?: Array<number>;
+		"extendedDeliveryStatus"?: string;
+		"externalContactId"?: string;
+		"externalMediaCount"?: number;
+		"externalOrganizationId"?: string;
+		"externalTag"?: string;
+		"firstQueue"?: boolean;
+		"flaggedReason"?: string;
+		"flowInType"?: string;
+		"flowOutType"?: string;
+		"groupId"?: string;
+		"interactionType"?: string;
+		"journeyActionId"?: string;
+		"journeyActionMapId"?: string;
+		"journeyActionMapVersion"?: number;
+		"journeyCustomerId"?: string;
+		"journeyCustomerIdType"?: string;
+		"journeyCustomerSessionId"?: string;
+		"journeyCustomerSessionIdType"?: string;
+		"knowledgeBaseIds"?: Array<string>;
+		"mediaCount"?: number;
+		"mediaType"?: string;
+		"messageType"?: string;
+		"originatingDirection"?: string;
+		"outboundCampaignId"?: string;
+		"outboundContactId"?: string;
+		"outboundContactListId"?: string;
+		"participantName"?: string;
+		"peerId"?: string;
+		"provider"?: string;
+		"purpose"?: string;
+		"queueId"?: string;
+		"remote"?: string;
+		"removedSkillIds"?: Array<string>;
+		"reoffered"?: boolean;
+		"requestedLanguageId"?: string;
+		"requestedRoutingSkillIds"?: Array<string>;
+		"requestedRoutings"?: Array<string>;
+		"roomId"?: string;
+		"routingPriority"?: number;
+		"routingRing"?: number;
+		"selectedAgentId"?: string;
+		"selectedAgentRank"?: number;
+		"selfServed"?: boolean;
+		"sessionDnis"?: string;
+		"sessionId"?: string;
+		"stationId"?: string;
+		"teamId"?: string;
+		"usedRouting"?: string;
+		"userId"?: string;
+		"waitingInteractionCounts"?: Array<number>;
+		"wrapUpCode"?: string;
+		"proposedAgents"?: Array<Models.ConversationMetricsTopicConversationProposedAgent>;
+		"scoredAgents"?: Array<Models.ConversationMetricsTopicConversationScoredAgent>;
+	}
+	
+	export interface ConversationMetricsTopicConversationProposedAgent { 
+		"agentRank"?: number;
+		"proposedAgentId"?: string;
+	}
+	
+	export interface ConversationMetricsTopicConversationScoredAgent { 
+		"agentScore"?: number;
+		"scoredAgentId"?: string;
+	}
+	
 	export interface ConversationNormalizedMessage { 
 		"id"?: string;
 		"channel"?: Models.ConversationMessagingChannel;
@@ -11702,6 +11870,7 @@ declare namespace Models {
 		"startDayOfWeek": string;
 		"timeZone": string;
 		"shortTermForecasting"?: Models.BuShortTermForecastingSettings;
+		"scheduling"?: Models.BuSchedulingSettings;
 	}
 	
 	export interface CreateCallRequest { 
@@ -11791,6 +11960,11 @@ declare namespace Models {
 		"externalContactId"?: string;
 	}
 	
+	export interface CreateGeneralProgramTopicsDefinitionsJob { 
+		"id"?: string;
+		"state"?: string;
+	}
+	
 	export interface CreateIntegrationRequest { 
 		"id"?: string;
 		"name": string;
@@ -11829,6 +12003,8 @@ declare namespace Models {
 		"zones"?: Array<Models.ObjectiveZone>;
 		"enabled"?: boolean;
 		"topicIds"?: Array<string>;
+		"mediaTypes"?: Array<string>;
+		"queueIds"?: Array<string>;
 		"topicIdsFilterType"?: string;
 		"dateStart"?: string;
 	}
@@ -12414,6 +12590,11 @@ declare namespace Models {
 	}
 	
 	export interface DataActionConditionPredicate { 
+		"outputField": string;
+		"outputOperator": string;
+		"comparisonValue": string;
+		"inverted": boolean;
+		"outputFieldMissingResolution": boolean;
 	}
 	
 	export interface DataAvailabilityResponse { 
@@ -12538,6 +12719,8 @@ declare namespace Models {
 		"templateId"?: string;
 		"zones"?: Array<Models.ObjectiveZone>;
 		"enabled"?: boolean;
+		"mediaTypes"?: Array<string>;
+		"queues"?: Array<Models.AddressableEntityRef>;
 		"topics"?: Array<Models.AddressableEntityRef>;
 		"topicIdsFilterType"?: string;
 	}
@@ -12753,6 +12936,11 @@ declare namespace Models {
 		"actionTypeName": string;
 		"updateOption"?: string;
 		"properties"?: { [key: string]: string; };
+		"dataAction"?: Models.DomainEntityRef;
+		"contactColumnToDataActionFieldMappings"?: Array<Models.ContactColumnToDataActionFieldMapping>;
+		"contactIdField"?: string;
+		"callAnalysisResultField"?: string;
+		"agentWrapupField"?: string;
 	}
 	
 	export interface DialerAttemptLimitsConfigChangeAttemptLimits { 
@@ -13374,6 +13562,7 @@ declare namespace Models {
 		"importStatus"?: Models.ImportStatus;
 		"size"?: number;
 		"dncSourceType": string;
+		"contactMethod"?: string;
 		"loginId"?: string;
 		"dncCodes"?: Array<string>;
 		"licenseId"?: string;
@@ -13390,6 +13579,7 @@ declare namespace Models {
 		"importStatus"?: Models.ImportStatus;
 		"size"?: number;
 		"dncSourceType": string;
+		"contactMethod"?: string;
 		"loginId"?: string;
 		"dncCodes"?: Array<string>;
 		"licenseId"?: string;
@@ -13403,6 +13593,8 @@ declare namespace Models {
 		"division"?: Models.Division;
 		"importStatus"?: Models.ImportStatus;
 		"size"?: number;
+		"dncSourceType"?: string;
+		"contactMethod"?: string;
 		"selfUri"?: string;
 	}
 	
@@ -14161,11 +14353,6 @@ declare namespace Models {
 		"pageCount"?: number;
 	}
 	
-	export interface EdgeIdNamePair { 
-		"id"?: string;
-		"name"?: string;
-	}
-	
 	export interface EdgeInterface { 
 		"type"?: string;
 		"ipAddress"?: string;
@@ -14592,6 +14779,7 @@ declare namespace Models {
 		"wrapupCodes"?: Array<Models.WrapupCode>;
 		"languages"?: Array<Models.Language>;
 		"timeAllowed"?: Models.TimeAllowed;
+		"customerParticipation"?: string;
 	}
 	
 	export interface EmailMessage { 
@@ -14628,6 +14816,10 @@ declare namespace Models {
 		"rootDomain"?: string;
 	}
 	
+	export interface EmailsSettings { 
+		"sendingSizeLimit"?: number;
+	}
+	
 	export interface EmbeddedIntegration { 
 		"enableWhitelist"?: boolean;
 		"domainWhitelist"?: Array<string>;
@@ -14686,6 +14878,7 @@ declare namespace Models {
 		"keydataSummary"?: string;
 		"user"?: Models.User;
 		"localEncryptionConfiguration"?: Models.LocalEncryptionConfiguration;
+		"keyConfigurationType"?: string;
 		"selfUri"?: string;
 	}
 	
@@ -14846,6 +15039,15 @@ declare namespace Models {
 		"alternateTimeDimension"?: string;
 	}
 	
+	export interface EvaluationAggregationQueryMe { 
+		"interval": string;
+		"timeZone"?: string;
+		"groupBy"?: Array<string>;
+		"metrics": Array<string>;
+		"alternateTimeDimension"?: string;
+		"contextId"?: string;
+	}
+	
 	export interface EvaluationAggregationView { 
 		"target": string;
 		"name": string;
@@ -14968,8 +15170,8 @@ declare namespace Models {
 		"commentsRequired"?: boolean;
 		"visibilityCondition"?: Models.VisibilityCondition;
 		"answerOptions"?: Array<Models.AnswerOption>;
-		"isKill"?: boolean;
 		"isCritical"?: boolean;
+		"isKill"?: boolean;
 	}
 	
 	export interface EvaluationQuestionGroup { 
@@ -15008,6 +15210,7 @@ declare namespace Models {
 		"answerId"?: string;
 		"score"?: number;
 		"markedNA"?: boolean;
+		"assistedAnswerId"?: string;
 		"failedKillQuestion"?: boolean;
 		"comments"?: string;
 	}
@@ -15020,6 +15223,7 @@ declare namespace Models {
 		"anyFailedKillQuestions"?: boolean;
 		"comments"?: string;
 		"agentComments"?: string;
+		"transcriptTopics"?: Array<Models.TranscriptTopic>;
 	}
 	
 	export interface EvaluatorActivity { 
@@ -15095,7 +15299,7 @@ declare namespace Models {
 	}
 	
 	export interface ExpiredEdgeListing { 
-		"entities"?: Array<Models.EdgeIdNamePair>;
+		"entities"?: Array<Models.DomainEntityRef>;
 	}
 	
 	export interface ExportScriptRequest { 
@@ -15710,6 +15914,98 @@ declare namespace Models {
 		"selfUri"?: string;
 	}
 	
+	export interface FlowMetricsTopicConversationMetricRecord { 
+		"metric"?: string;
+		"metricDate"?: string;
+		"value"?: number;
+		"recordId"?: string;
+		"activeSkillIds"?: Array<string>;
+		"addressFrom"?: string;
+		"addressTo"?: string;
+		"agentAssistantId"?: string;
+		"agentBullseyeRing"?: number;
+		"agentOwned"?: boolean;
+		"ani"?: string;
+		"assignerId"?: string;
+		"authenticated"?: boolean;
+		"conversationId"?: string;
+		"conversationInitiator"?: string;
+		"convertedFrom"?: string;
+		"convertedTo"?: string;
+		"customerParticipation"?: boolean;
+		"deliveryStatus"?: string;
+		"destinationAddresses"?: Array<string>;
+		"direction"?: string;
+		"disconnectType"?: string;
+		"divisionIds"?: Array<string>;
+		"dnis"?: string;
+		"edgeId"?: string;
+		"eligibleAgentCounts"?: Array<number>;
+		"extendedDeliveryStatus"?: string;
+		"externalContactId"?: string;
+		"externalMediaCount"?: number;
+		"externalOrganizationId"?: string;
+		"externalTag"?: string;
+		"firstQueue"?: boolean;
+		"flaggedReason"?: string;
+		"flowInType"?: string;
+		"flowOutType"?: string;
+		"groupId"?: string;
+		"interactionType"?: string;
+		"journeyActionId"?: string;
+		"journeyActionMapId"?: string;
+		"journeyActionMapVersion"?: number;
+		"journeyCustomerId"?: string;
+		"journeyCustomerIdType"?: string;
+		"journeyCustomerSessionId"?: string;
+		"journeyCustomerSessionIdType"?: string;
+		"knowledgeBaseIds"?: Array<string>;
+		"mediaCount"?: number;
+		"mediaType"?: string;
+		"messageType"?: string;
+		"originatingDirection"?: string;
+		"outboundCampaignId"?: string;
+		"outboundContactId"?: string;
+		"outboundContactListId"?: string;
+		"participantName"?: string;
+		"peerId"?: string;
+		"provider"?: string;
+		"purpose"?: string;
+		"queueId"?: string;
+		"remote"?: string;
+		"removedSkillIds"?: Array<string>;
+		"reoffered"?: boolean;
+		"requestedLanguageId"?: string;
+		"requestedRoutingSkillIds"?: Array<string>;
+		"requestedRoutings"?: Array<string>;
+		"roomId"?: string;
+		"routingPriority"?: number;
+		"routingRing"?: number;
+		"selectedAgentId"?: string;
+		"selectedAgentRank"?: number;
+		"selfServed"?: boolean;
+		"sessionDnis"?: string;
+		"sessionId"?: string;
+		"stationId"?: string;
+		"teamId"?: string;
+		"usedRouting"?: string;
+		"userId"?: string;
+		"waitingInteractionCounts"?: Array<number>;
+		"wrapUpCode"?: string;
+		"proposedAgents"?: Array<Models.FlowMetricsTopicConversationProposedAgent>;
+		"scoredAgents"?: Array<Models.FlowMetricsTopicConversationScoredAgent>;
+	}
+	
+	export interface FlowMetricsTopicConversationProposedAgent { 
+		"agentRank"?: number;
+		"proposedAgentId"?: string;
+	}
+	
+	export interface FlowMetricsTopicConversationScoredAgent { 
+		"agentScore"?: number;
+		"scoredAgentId"?: string;
+	}
+	
 	export interface FlowMilestone { 
 		"id"?: string;
 		"name": string;
@@ -18234,6 +18530,14 @@ declare namespace Models {
 		"selfUri"?: string;
 	}
 	
+	export interface LearningModuleReassignSummary { 
+		"totalReassigned"?: number;
+		"completedCount"?: number;
+		"inProgressCount"?: number;
+		"assignedCount"?: number;
+		"notCompletedCount"?: number;
+	}
+	
 	export interface LearningModuleRequest { 
 		"name": string;
 		"description"?: string;
@@ -19165,6 +19469,7 @@ declare namespace Models {
 		"wrapupCodes"?: Array<Models.WrapupCode>;
 		"languages"?: Array<Models.Language>;
 		"timeAllowed"?: Models.TimeAllowed;
+		"customerParticipation"?: string;
 	}
 	
 	export interface MessageSticker { 
@@ -19191,6 +19496,7 @@ declare namespace Models {
 		"alwaysRunning"?: boolean;
 		"contactSorts"?: Array<Models.ContactSort>;
 		"messagesPerMinute": number;
+		"contactListFilters"?: Array<Models.DomainEntityRef>;
 		"errors"?: Array<Models.RestErrorDetail>;
 		"smsConfig"?: Models.SmsConfig;
 		"selfUri"?: string;
@@ -19899,6 +20205,8 @@ declare namespace Models {
 		"templateId"?: string;
 		"zones"?: Array<Models.ObjectiveZone>;
 		"enabled"?: boolean;
+		"mediaTypes"?: Array<string>;
+		"queues"?: Array<Models.AddressableEntityRef>;
 		"topics"?: Array<Models.AddressableEntityRef>;
 		"topicIdsFilterType"?: string;
 		"dateStart"?: string;
@@ -20132,6 +20440,7 @@ declare namespace Models {
 		"employerInfo"?: Models.EmployerInfo;
 		"routingStatus"?: Models.RoutingStatus;
 		"presence"?: Models.UserPresence;
+		"integrationPresence"?: Models.UserPresence;
 		"conversationSummary"?: Models.UserConversationSummary;
 		"outOfOffice"?: Models.OutOfOffice;
 		"geolocation"?: Models.Geolocation;
@@ -20634,6 +20943,7 @@ declare namespace Models {
 		"flaggedReason"?: string;
 		"startAcwTime"?: string;
 		"endAcwTime"?: string;
+		"bargedParticipantId"?: string;
 	}
 	
 	export interface ParticipantAttributes { 
@@ -20686,6 +20996,7 @@ declare namespace Models {
 		"flaggedReason"?: string;
 		"startAcwTime"?: string;
 		"endAcwTime"?: string;
+		"bargedParticipantId"?: string;
 	}
 	
 	export interface ParticipantMetrics { 
@@ -21334,6 +21645,7 @@ declare namespace Models {
 	}
 	
 	export interface PredictiveRouting { 
+		"respectSkills"?: boolean;
 	}
 	
 	export interface Predictor { 
@@ -21570,12 +21882,12 @@ declare namespace Models {
 		"id": string;
 	}
 	
-	export interface PublishProgramPublishJob { 
+	export interface PublishProgramTopicsDefinitionsJob { 
 		"id"?: string;
 		"state"?: string;
 	}
 	
-	export interface PublishTopicPublishJob { 
+	export interface PublishTopicTopicsDefinitionsJob { 
 		"id"?: string;
 		"state"?: string;
 	}
@@ -23906,6 +24218,16 @@ declare namespace Models {
 	}
 	
 	export interface QueueMemberEntityListing { 
+		"entities"?: Array<Models.QueueMember>;
+		"pageNumber"?: number;
+		"pageSize"?: number;
+		"firstUri"?: string;
+		"selfUri"?: string;
+		"nextUri"?: string;
+		"previousUri"?: string;
+	}
+	
+	export interface QueueMemberEntityListingV1 { 
 		"entities"?: Array<Models.QueueMember>;
 		"pageSize"?: number;
 		"pageNumber"?: number;
@@ -24761,6 +25083,7 @@ declare namespace Models {
 		"dateModified"?: string;
 		"version"?: number;
 		"responses": { [key: string]: Models.Reaction; };
+		"beepDetectionEnabled"?: boolean;
 		"selfUri"?: string;
 	}
 	
@@ -25035,12 +25358,14 @@ declare namespace Models {
 		"runId"?: string;
 		"messageCount"?: number;
 		"messages"?: Array<Models.ScheduleGenerationMessage>;
+		"messageSeverities"?: Array<Models.SchedulerMessageTypeSeverity>;
 	}
 	
 	export interface ScheduleGenerationResultSummary { 
 		"failed"?: boolean;
 		"runId"?: string;
 		"messageCount"?: number;
+		"messageSeverityCounts"?: Array<Models.SchedulerMessageSeverityCount>;
 	}
 	
 	export interface ScheduleGenerationWarning { 
@@ -25830,6 +26155,8 @@ declare namespace Models {
 		"conversationChannels"?: Array<Models.ConversationChannel>;
 		"originatingDirection"?: string;
 		"conversationSubject"?: string;
+		"lastUserDisconnectType"?: string;
+		"lastAcdOutcome"?: string;
 		"authenticated"?: boolean;
 		"selfUri"?: string;
 		"createdDate"?: string;
@@ -26199,6 +26526,7 @@ declare namespace Models {
 		"messageColumn": string;
 		"phoneColumn": string;
 		"senderSmsPhoneNumber": Models.SmsPhoneNumberRef;
+		"contentTemplate"?: Models.DomainEntityRef;
 	}
 	
 	export interface SmsPhoneNumber { 
@@ -26312,12 +26640,12 @@ declare namespace Models {
 		"expectedDialects"?: Array<string>;
 	}
 	
-	export interface StatEventCampaignTopicDatum { 
+	export interface StatEventCampaignTopicIntervalMetrics { 
 		"interval"?: string;
-		"metrics"?: Array<Models.StatEventCampaignTopicMetric>;
+		"metrics"?: Array<Models.StatEventCampaignTopicMetricStats>;
 	}
 	
-	export interface StatEventCampaignTopicMetric { 
+	export interface StatEventCampaignTopicMetricStats { 
 		"metric"?: string;
 		"qualifier"?: string;
 		"stats"?: { [key: string]: number; };
@@ -26325,15 +26653,15 @@ declare namespace Models {
 	
 	export interface StatEventCampaignTopicStatsNotification { 
 		"group"?: { [key: string]: string; };
-		"data"?: Array<Models.StatEventCampaignTopicDatum>;
+		"data"?: Array<Models.StatEventCampaignTopicIntervalMetrics>;
 	}
 	
-	export interface StatEventFlowOutcomeTopicDatum { 
+	export interface StatEventFlowOutcomeTopicIntervalMetrics { 
 		"interval"?: string;
-		"metrics"?: Array<Models.StatEventFlowOutcomeTopicMetric>;
+		"metrics"?: Array<Models.StatEventFlowOutcomeTopicMetricStats>;
 	}
 	
-	export interface StatEventFlowOutcomeTopicMetric { 
+	export interface StatEventFlowOutcomeTopicMetricStats { 
 		"metric"?: string;
 		"qualifier"?: string;
 		"stats"?: { [key: string]: number; };
@@ -26341,15 +26669,15 @@ declare namespace Models {
 	
 	export interface StatEventFlowOutcomeTopicStatsNotification { 
 		"group"?: { [key: string]: string; };
-		"data"?: Array<Models.StatEventFlowOutcomeTopicDatum>;
+		"data"?: Array<Models.StatEventFlowOutcomeTopicIntervalMetrics>;
 	}
 	
-	export interface StatEventFlowTopicDatum { 
+	export interface StatEventFlowTopicIntervalMetrics { 
 		"interval"?: string;
-		"metrics"?: Array<Models.StatEventFlowTopicMetric>;
+		"metrics"?: Array<Models.StatEventFlowTopicMetricStats>;
 	}
 	
-	export interface StatEventFlowTopicMetric { 
+	export interface StatEventFlowTopicMetricStats { 
 		"metric"?: string;
 		"qualifier"?: string;
 		"stats"?: { [key: string]: number; };
@@ -26357,15 +26685,15 @@ declare namespace Models {
 	
 	export interface StatEventFlowTopicStatsNotification { 
 		"group"?: { [key: string]: string; };
-		"data"?: Array<Models.StatEventFlowTopicDatum>;
+		"data"?: Array<Models.StatEventFlowTopicIntervalMetrics>;
 	}
 	
-	export interface StatEventQueueTopicDatum { 
+	export interface StatEventQueueTopicIntervalMetrics { 
 		"interval"?: string;
-		"metrics"?: Array<Models.StatEventQueueTopicMetric>;
+		"metrics"?: Array<Models.StatEventQueueTopicMetricStats>;
 	}
 	
-	export interface StatEventQueueTopicMetric { 
+	export interface StatEventQueueTopicMetricStats { 
 		"metric"?: string;
 		"qualifier"?: string;
 		"stats"?: { [key: string]: number; };
@@ -26373,15 +26701,15 @@ declare namespace Models {
 	
 	export interface StatEventQueueTopicStatsNotification { 
 		"group"?: { [key: string]: string; };
-		"data"?: Array<Models.StatEventQueueTopicDatum>;
+		"data"?: Array<Models.StatEventQueueTopicIntervalMetrics>;
 	}
 	
-	export interface StatEventUserTopicDatum { 
+	export interface StatEventUserTopicIntervalMetrics { 
 		"interval"?: string;
-		"metrics"?: Array<Models.StatEventUserTopicMetric>;
+		"metrics"?: Array<Models.StatEventUserTopicMetricStats>;
 	}
 	
-	export interface StatEventUserTopicMetric { 
+	export interface StatEventUserTopicMetricStats { 
 		"metric"?: string;
 		"qualifier"?: string;
 		"stats"?: { [key: string]: number; };
@@ -26389,15 +26717,15 @@ declare namespace Models {
 	
 	export interface StatEventUserTopicStatsNotification { 
 		"group"?: { [key: string]: string; };
-		"data"?: Array<Models.StatEventUserTopicDatum>;
+		"data"?: Array<Models.StatEventUserTopicIntervalMetrics>;
 	}
 	
-	export interface StatEventWrapUpCodeTopicDatum { 
+	export interface StatEventWrapUpCodeTopicIntervalMetrics { 
 		"interval"?: string;
-		"metrics"?: Array<Models.StatEventWrapUpCodeTopicMetric>;
+		"metrics"?: Array<Models.StatEventWrapUpCodeTopicMetricStats>;
 	}
 	
-	export interface StatEventWrapUpCodeTopicMetric { 
+	export interface StatEventWrapUpCodeTopicMetricStats { 
 		"metric"?: string;
 		"qualifier"?: string;
 		"stats"?: { [key: string]: number; };
@@ -26405,7 +26733,7 @@ declare namespace Models {
 	
 	export interface StatEventWrapUpCodeTopicStatsNotification { 
 		"group"?: { [key: string]: string; };
-		"data"?: Array<Models.StatEventWrapUpCodeTopicDatum>;
+		"data"?: Array<Models.StatEventWrapUpCodeTopicIntervalMetrics>;
 	}
 	
 	export interface Station { 
@@ -26548,6 +26876,7 @@ declare namespace Models {
 	
 	export interface SupportCenterSettings { 
 		"enabled"?: boolean;
+		"knowledgeBase"?: Models.AddressableEntityRef;
 	}
 	
 	export interface SupportedContent { 
@@ -26748,6 +27077,7 @@ declare namespace Models {
 		"answerId"?: string;
 		"score"?: number;
 		"markedNA"?: boolean;
+		"assistedAnswerId"?: string;
 		"npsScore"?: number;
 		"npsTextAnswer"?: string;
 		"freeTextAnswer"?: string;
@@ -26864,6 +27194,7 @@ declare namespace Models {
 		"name": string;
 		"division"?: Models.WritableDivision;
 		"description"?: string;
+		"dateCreated"?: string;
 		"dateModified"?: string;
 		"memberCount"?: number;
 		"selfUri"?: string;
@@ -27267,6 +27598,10 @@ declare namespace Models {
 		"selfUri"?: string;
 	}
 	
+	export interface TopicDuration { 
+		"totalMilliseconds"?: number;
+	}
+	
 	export interface TopicJob { 
 		"id"?: string;
 		"state"?: string;
@@ -27400,6 +27735,16 @@ declare namespace Models {
 		"query"?: Array<Models.TranscriptSearchCriteria>;
 	}
 	
+	export interface TranscriptTopic { 
+		"id"?: string;
+		"name"?: string;
+		"topicPhrase"?: string;
+		"transcriptPhrase"?: string;
+		"confidence"?: number;
+		"startTimeMilliseconds"?: number;
+		"duration"?: Models.TopicDuration;
+	}
+	
 	export interface TranscriptTopics { 
 		"includes"?: Array<string>;
 		"excludes"?: Array<string>;
@@ -27777,6 +28122,7 @@ declare namespace Models {
 		"employerInfo"?: Models.EmployerInfo;
 		"routingStatus"?: Models.RoutingStatus;
 		"presence"?: Models.UserPresence;
+		"integrationPresence"?: Models.UserPresence;
 		"conversationSummary"?: Models.UserConversationSummary;
 		"outOfOffice"?: Models.OutOfOffice;
 		"geolocation"?: Models.Geolocation;
@@ -28074,6 +28420,7 @@ declare namespace Models {
 		"startDayOfWeek"?: string;
 		"timeZone"?: string;
 		"shortTermForecasting"?: Models.BuShortTermForecastingSettings;
+		"scheduling"?: Models.BuSchedulingSettings;
 		"metadata": Models.WfmVersionedEntityMetadata;
 	}
 	
@@ -28244,6 +28591,7 @@ declare namespace Models {
 		"employerInfo"?: Models.EmployerInfo;
 		"routingStatus"?: Models.RoutingStatus;
 		"presence"?: Models.UserPresence;
+		"integrationPresence"?: Models.UserPresence;
 		"conversationSummary"?: Models.UserConversationSummary;
 		"outOfOffice"?: Models.OutOfOffice;
 		"geolocation"?: Models.Geolocation;
@@ -28508,6 +28856,7 @@ declare namespace Models {
 	export interface UserExpands { 
 		"routingStatus"?: Models.RoutingStatus;
 		"presence"?: Models.UserPresence;
+		"integrationPresence"?: Models.UserPresence;
 		"conversationSummary"?: Models.UserConversationSummary;
 		"outOfOffice"?: Models.OutOfOffice;
 		"geolocation"?: Models.Geolocation;
@@ -28593,6 +28942,7 @@ declare namespace Models {
 		"employerInfo"?: Models.EmployerInfo;
 		"routingStatus"?: Models.RoutingStatus;
 		"presence"?: Models.UserPresence;
+		"integrationPresence"?: Models.UserPresence;
 		"conversationSummary"?: Models.UserConversationSummary;
 		"outOfOffice"?: Models.OutOfOffice;
 		"geolocation"?: Models.Geolocation;
@@ -28980,6 +29330,7 @@ declare namespace Models {
 		"associatedDate"?: string;
 		"defaultUser"?: Models.User;
 		"providerInfo"?: { [key: string]: string; };
+		"webRtcCallAppearances"?: number;
 	}
 	
 	export interface UserStationChangeTopicUser { 
@@ -29262,6 +29613,9 @@ declare namespace Models {
 		"journeyUrlNotContainsAllConditions"?: Array<string>;
 		"flowMilestoneIds"?: Array<string>;
 		"isAssessmentPassed"?: boolean;
+		"conversationInitiator"?: string;
+		"hasCustomerParticipated"?: boolean;
+		"isAcdInteraction"?: boolean;
 	}
 	
 	export interface VisibilityCondition { 
@@ -31073,6 +31427,7 @@ declare namespace Models {
 	}
 	
 	export interface WorkdayValuesMetricItem { 
+		"metric"?: Models.AddressableEntityRef;
 		"metricDefinition"?: Models.DomainEntityRef;
 		"average"?: number;
 		"unitType"?: string;
@@ -31208,6 +31563,29 @@ declare namespace Models {
 		"pageCount"?: number;
 	}
 	
+	export interface WrapupDetailEventTopicWrapupEvent { 
+		"eventTime"?: number;
+		"conversationId"?: string;
+		"participantId"?: string;
+		"sessionId"?: string;
+		"mediaType"?: string;
+		"provider"?: string;
+		"direction"?: string;
+		"ani"?: string;
+		"dnis"?: string;
+		"addressTo"?: string;
+		"addressFrom"?: string;
+		"callbackUserName"?: string;
+		"callbackNumbers"?: Array<string>;
+		"callbackScheduledTime"?: number;
+		"subject"?: string;
+		"messageType"?: string;
+		"queueId"?: string;
+		"wrapupCode"?: string;
+		"wrapupNotes"?: string;
+		"wrapupDurationMs"?: number;
+	}
+	
 	export interface WritableDialerContact { 
 		"id"?: string;
 		"contactListId": string;