purecloud-platform-client-v2 124.0.0 → 127.0.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (73) hide show
  1. package/README.md +2 -2
  2. package/dist/node/purecloud-platform-client-v2.js +936 -138
  3. package/dist/web-amd/purecloud-platform-client-v2.js +936 -138
  4. package/dist/web-amd/purecloud-platform-client-v2.min.js +1 -1
  5. package/dist/web-cjs/bundle.js +896 -142
  6. package/dist/web-cjs/purecloud-platform-client-v2.js +909 -1305
  7. package/dist/web-cjs/purecloud-platform-client-v2.min.js +1 -1
  8. package/index.d.ts +403 -36
  9. package/package.json +1 -1
  10. package/src/purecloud-platform-client-v2/ApiClient.js +2 -2
  11. package/src/purecloud-platform-client-v2/api/AlertingApi.js +1 -1
  12. package/src/purecloud-platform-client-v2/api/AnalyticsApi.js +1 -26
  13. package/src/purecloud-platform-client-v2/api/ArchitectApi.js +1 -1
  14. package/src/purecloud-platform-client-v2/api/AuditApi.js +1 -1
  15. package/src/purecloud-platform-client-v2/api/AuthorizationApi.js +1 -1
  16. package/src/purecloud-platform-client-v2/api/BillingApi.js +1 -1
  17. package/src/purecloud-platform-client-v2/api/ChatApi.js +1 -1
  18. package/src/purecloud-platform-client-v2/api/CoachingApi.js +1 -1
  19. package/src/purecloud-platform-client-v2/api/ContentManagementApi.js +1 -1
  20. package/src/purecloud-platform-client-v2/api/ConversationsApi.js +1 -1
  21. package/src/purecloud-platform-client-v2/api/DataExtensionsApi.js +1 -1
  22. package/src/purecloud-platform-client-v2/api/ExternalContactsApi.js +1 -1
  23. package/src/purecloud-platform-client-v2/api/FaxApi.js +1 -1
  24. package/src/purecloud-platform-client-v2/api/FlowsApi.js +1 -1
  25. package/src/purecloud-platform-client-v2/api/GamificationApi.js +1 -1
  26. package/src/purecloud-platform-client-v2/api/GeneralDataProtectionRegulationApi.js +1 -1
  27. package/src/purecloud-platform-client-v2/api/GeolocationApi.js +1 -1
  28. package/src/purecloud-platform-client-v2/api/GreetingsApi.js +1 -1
  29. package/src/purecloud-platform-client-v2/api/GroupsApi.js +1 -1
  30. package/src/purecloud-platform-client-v2/api/IdentityProviderApi.js +1 -1
  31. package/src/purecloud-platform-client-v2/api/IntegrationsApi.js +1 -1
  32. package/src/purecloud-platform-client-v2/api/JourneyApi.js +1 -1
  33. package/src/purecloud-platform-client-v2/api/KnowledgeApi.js +1 -1
  34. package/src/purecloud-platform-client-v2/api/LanguageUnderstandingApi.js +3 -3
  35. package/src/purecloud-platform-client-v2/api/LanguagesApi.js +1 -1
  36. package/src/purecloud-platform-client-v2/api/LearningApi.js +1 -1
  37. package/src/purecloud-platform-client-v2/api/LicenseApi.js +1 -1
  38. package/src/purecloud-platform-client-v2/api/LocationsApi.js +1 -1
  39. package/src/purecloud-platform-client-v2/api/MobileDevicesApi.js +1 -1
  40. package/src/purecloud-platform-client-v2/api/NotificationsApi.js +1 -1
  41. package/src/purecloud-platform-client-v2/api/OAuthApi.js +1 -1
  42. package/src/purecloud-platform-client-v2/api/ObjectsApi.js +1 -1
  43. package/src/purecloud-platform-client-v2/api/OrganizationApi.js +1 -1
  44. package/src/purecloud-platform-client-v2/api/OrganizationAuthorizationApi.js +216 -1
  45. package/src/purecloud-platform-client-v2/api/OutboundApi.js +1 -1
  46. package/src/purecloud-platform-client-v2/api/PresenceApi.js +1 -1
  47. package/src/purecloud-platform-client-v2/api/QualityApi.js +2 -2
  48. package/src/purecloud-platform-client-v2/api/RecordingApi.js +7 -3
  49. package/src/purecloud-platform-client-v2/api/ResponseManagementApi.js +1 -1
  50. package/src/purecloud-platform-client-v2/api/RoutingApi.js +21 -10
  51. package/src/purecloud-platform-client-v2/api/SCIMApi.js +1 -1
  52. package/src/purecloud-platform-client-v2/api/ScriptsApi.js +1 -1
  53. package/src/purecloud-platform-client-v2/api/SearchApi.js +1 -1
  54. package/src/purecloud-platform-client-v2/api/SpeechTextAnalyticsApi.js +116 -2
  55. package/src/purecloud-platform-client-v2/api/StationsApi.js +1 -1
  56. package/src/purecloud-platform-client-v2/api/SuggestApi.js +1 -1
  57. package/src/purecloud-platform-client-v2/api/TelephonyApi.js +1 -1
  58. package/src/purecloud-platform-client-v2/api/TelephonyProvidersEdgeApi.js +1 -1
  59. package/src/purecloud-platform-client-v2/api/TextbotsApi.js +1 -1
  60. package/src/purecloud-platform-client-v2/api/TokensApi.js +1 -1
  61. package/src/purecloud-platform-client-v2/api/UploadsApi.js +1 -1
  62. package/src/purecloud-platform-client-v2/api/UsageApi.js +1 -1
  63. package/src/purecloud-platform-client-v2/api/UserRecordingsApi.js +1 -1
  64. package/src/purecloud-platform-client-v2/api/UsersApi.js +1 -1
  65. package/src/purecloud-platform-client-v2/api/UtilitiesApi.js +1 -1
  66. package/src/purecloud-platform-client-v2/api/VoicemailApi.js +1 -1
  67. package/src/purecloud-platform-client-v2/api/WebChatApi.js +1 -1
  68. package/src/purecloud-platform-client-v2/api/WebDeploymentsApi.js +1 -1
  69. package/src/purecloud-platform-client-v2/api/WebMessagingApi.js +1 -1
  70. package/src/purecloud-platform-client-v2/api/WidgetsApi.js +1 -1
  71. package/src/purecloud-platform-client-v2/api/WorkforceManagementApi.js +473 -1
  72. package/src/purecloud-platform-client-v2/configuration.js +42 -35
  73. package/src/purecloud-platform-client-v2/index.js +1 -1
package/index.d.ts CHANGED
@@ -128,7 +128,6 @@ declare class AnalyticsApi {
128
128
  getAnalyticsUsersDetailsJob(jobId: string): Promise<Models.AsyncQueryStatus>;
129
129
  getAnalyticsUsersDetailsJobResults(jobId: string, opts?: AnalyticsApi.getAnalyticsUsersDetailsJobResultsOptions): Promise<Models.AnalyticsUserDetailsAsyncQueryResponse>;
130
130
  getAnalyticsUsersDetailsJobsAvailability(): Promise<Models.DataAvailabilityResponse>;
131
- patchAnalyticsReportingSettings(body: Models.AnalyticsReportingSettings): Promise<Models.AnalyticsReportingSettings>;
132
131
  postAnalyticsBotsAggregatesQuery(body: Models.BotAggregationQuery): Promise<Models.BotAggregateQueryResponse>;
133
132
  postAnalyticsConversationDetailsProperties(conversationId: string, body: Models.PropertyIndexRequest): Promise<Models.PropertyIndexRequest>;
134
133
  postAnalyticsConversationsAggregatesQuery(body: Models.ConversationAggregationQuery): Promise<Models.ConversationAggregateQueryResponse>;
@@ -2472,17 +2471,23 @@ declare namespace OrganizationApi {
2472
2471
 
2473
2472
  declare class OrganizationAuthorizationApi {
2474
2473
  deleteOrgauthorizationTrustee(trusteeOrgId: string): Promise<void>;
2474
+ deleteOrgauthorizationTrusteeCloneduser(trusteeOrgId: string, trusteeUserId: string): Promise<void>;
2475
2475
  deleteOrgauthorizationTrusteeUser(trusteeOrgId: string, trusteeUserId: string): Promise<void>;
2476
2476
  deleteOrgauthorizationTrusteeUserRoles(trusteeOrgId: string, trusteeUserId: string): Promise<void>;
2477
2477
  deleteOrgauthorizationTrustor(trustorOrgId: string): Promise<void>;
2478
+ deleteOrgauthorizationTrustorCloneduser(trustorOrgId: string, trusteeUserId: string): Promise<void>;
2478
2479
  deleteOrgauthorizationTrustorUser(trustorOrgId: string, trusteeUserId: string): Promise<void>;
2479
2480
  getOrgauthorizationPairing(pairingId: string): Promise<Models.TrustRequest>;
2480
2481
  getOrgauthorizationTrustee(trusteeOrgId: string): Promise<Models.Trustee>;
2482
+ getOrgauthorizationTrusteeClonedusers(trusteeOrgId: string): Promise<Models.ClonedUserEntityListing>;
2481
2483
  getOrgauthorizationTrusteeUser(trusteeOrgId: string, trusteeUserId: string): Promise<Models.TrustUser>;
2482
2484
  getOrgauthorizationTrusteeUserRoles(trusteeOrgId: string, trusteeUserId: string): Promise<Models.UserAuthorization>;
2483
2485
  getOrgauthorizationTrusteeUsers(trusteeOrgId: string, opts?: OrganizationAuthorizationApi.getOrgauthorizationTrusteeUsersOptions): Promise<Models.TrustUserEntityListing>;
2484
2486
  getOrgauthorizationTrustees(opts?: OrganizationAuthorizationApi.getOrgauthorizationTrusteesOptions): Promise<Models.TrustEntityListing>;
2487
+ getOrgauthorizationTrusteesDefault(): Promise<Models.Trustee>;
2485
2488
  getOrgauthorizationTrustor(trustorOrgId: string): Promise<Models.Trustor>;
2489
+ getOrgauthorizationTrustorCloneduser(trustorOrgId: string, trusteeUserId: string): Promise<Models.ClonedUser>;
2490
+ getOrgauthorizationTrustorClonedusers(trustorOrgId: string): Promise<Models.ClonedUserEntityListing>;
2486
2491
  getOrgauthorizationTrustorUser(trustorOrgId: string, trusteeUserId: string): Promise<Models.TrustUser>;
2487
2492
  getOrgauthorizationTrustorUsers(trustorOrgId: string, opts?: OrganizationAuthorizationApi.getOrgauthorizationTrustorUsersOptions): Promise<Models.TrustUserEntityListing>;
2488
2493
  getOrgauthorizationTrustors(opts?: OrganizationAuthorizationApi.getOrgauthorizationTrustorsOptions): Promise<Models.TrustorEntityListing>;
@@ -2490,10 +2495,12 @@ declare class OrganizationAuthorizationApi {
2490
2495
  postOrgauthorizationTrusteeUsers(trusteeOrgId: string, body: Models.TrustMemberCreate): Promise<Models.TrustUser>;
2491
2496
  postOrgauthorizationTrustees(body: Models.TrustCreate): Promise<Models.Trustee>;
2492
2497
  postOrgauthorizationTrusteesAudits(body: Models.TrusteeAuditQueryRequest, opts?: OrganizationAuthorizationApi.postOrgauthorizationTrusteesAuditsOptions): Promise<Models.AuditQueryResponse>;
2498
+ postOrgauthorizationTrusteesDefault(opts?: OrganizationAuthorizationApi.postOrgauthorizationTrusteesDefaultOptions): Promise<Models.Trustee>;
2493
2499
  postOrgauthorizationTrustorAudits(body: Models.TrustorAuditQueryRequest, opts?: OrganizationAuthorizationApi.postOrgauthorizationTrustorAuditsOptions): Promise<Models.AuditQueryResponse>;
2494
2500
  putOrgauthorizationTrustee(trusteeOrgId: string, body: Models.TrustUpdate): Promise<Models.Trustee>;
2495
2501
  putOrgauthorizationTrusteeUserRoledivisions(trusteeOrgId: string, trusteeUserId: string, body: Models.RoleDivisionGrants): Promise<Models.UserAuthorization>;
2496
2502
  putOrgauthorizationTrusteeUserRoles(trusteeOrgId: string, trusteeUserId: string, body: Array<string>): Promise<Models.UserAuthorization>;
2503
+ putOrgauthorizationTrustorCloneduser(trustorOrgId: string, trusteeUserId: string): Promise<Models.ClonedUser>;
2497
2504
  putOrgauthorizationTrustorUser(trustorOrgId: string, trusteeUserId: string): Promise<Models.TrustUser>;
2498
2505
  }
2499
2506
 
@@ -2520,6 +2527,10 @@ declare namespace OrganizationAuthorizationApi {
2520
2527
  "sortBy"?: string;
2521
2528
  "sortOrder"?: string;
2522
2529
  }
2530
+ export interface postOrgauthorizationTrusteesDefaultOptions {
2531
+ "assignDefaultRole"?: boolean;
2532
+ "autoExpire"?: boolean;
2533
+ }
2523
2534
  export interface postOrgauthorizationTrustorAuditsOptions {
2524
2535
  "pageSize"?: number;
2525
2536
  "pageNumber"?: number;
@@ -3117,7 +3128,7 @@ declare class RecordingApi {
3117
3128
  getRecordingCrossplatformMediaretentionpolicies(opts?: RecordingApi.getRecordingCrossplatformMediaretentionpoliciesOptions): Promise<Models.PolicyEntityListing>;
3118
3129
  getRecordingCrossplatformMediaretentionpolicy(policyId: string): Promise<Models.CrossPlatformPolicy>;
3119
3130
  getRecordingJob(jobId: string): Promise<Models.RecordingJob>;
3120
- getRecordingJobFailedrecordings(jobId: string, opts?: RecordingApi.getRecordingJobFailedrecordingsOptions): Promise<Models.FailedRecordingsEntityListing>;
3131
+ getRecordingJobFailedrecordings(jobId: string, opts?: RecordingApi.getRecordingJobFailedrecordingsOptions): Promise<Models.FailedRecordingEntityListing>;
3121
3132
  getRecordingJobs(opts?: RecordingApi.getRecordingJobsOptions): Promise<Models.RecordingJobEntityListing>;
3122
3133
  getRecordingLocalkeysSetting(settingsId: string): Promise<Models.LocalEncryptionConfiguration>;
3123
3134
  getRecordingLocalkeysSettings(): Promise<Models.LocalEncryptionConfigurationListing>;
@@ -3201,6 +3212,8 @@ declare namespace RecordingApi {
3201
3212
  export interface getRecordingJobFailedrecordingsOptions {
3202
3213
  "pageSize"?: number;
3203
3214
  "pageNumber"?: number;
3215
+ "includeTotal"?: boolean;
3216
+ "cursor"?: string;
3204
3217
  }
3205
3218
  export interface getRecordingJobsOptions {
3206
3219
  "pageSize"?: number;
@@ -3209,6 +3222,8 @@ declare namespace RecordingApi {
3209
3222
  "state"?: string;
3210
3223
  "showOnlyMyJobs"?: boolean;
3211
3224
  "jobType"?: string;
3225
+ "includeTotal"?: boolean;
3226
+ "cursor"?: string;
3212
3227
  }
3213
3228
  export interface getRecordingMediaretentionpoliciesOptions {
3214
3229
  "pageSize"?: number;
@@ -3293,7 +3308,7 @@ declare class RoutingApi {
3293
3308
  deleteRoutingSettings(): Promise<void>;
3294
3309
  deleteRoutingSkill(skillId: string): Promise<void>;
3295
3310
  deleteRoutingSmsAddress(addressId: string): Promise<void>;
3296
- deleteRoutingSmsPhonenumber(addressId: string): Promise<void>;
3311
+ deleteRoutingSmsPhonenumber(addressId: string, opts?: RoutingApi.deleteRoutingSmsPhonenumberOptions): Promise<void>;
3297
3312
  deleteRoutingUserUtilization(userId: string): Promise<void>;
3298
3313
  deleteRoutingUtilization(): Promise<void>;
3299
3314
  deleteRoutingWrapupcode(codeId: string): Promise<void>;
@@ -3371,7 +3386,7 @@ declare class RoutingApi {
3371
3386
  postRoutingQueues(body: Models.CreateQueueRequest): Promise<Models.Queue>;
3372
3387
  postRoutingSkills(body: Models.RoutingSkill): Promise<Models.RoutingSkill>;
3373
3388
  postRoutingSmsAddresses(body: Models.SmsAddressProvision): Promise<Models.SmsAddress>;
3374
- postRoutingSmsPhonenumbers(body: Models.SmsPhoneNumberProvision): Promise<Models.SmsPhoneNumber>;
3389
+ postRoutingSmsPhonenumbers(body: Models.SmsPhoneNumberProvision, opts?: RoutingApi.postRoutingSmsPhonenumbersOptions): Promise<Models.SmsPhoneNumber>;
3375
3390
  postRoutingWrapupcodes(body: Models.WrapupCode): Promise<Models.WrapupCode>;
3376
3391
  postUserRoutinglanguages(userId: string, body: Models.UserRoutingLanguagePost): Promise<Models.UserRoutingLanguage>;
3377
3392
  postUserRoutingskills(userId: string, body: Models.UserRoutingSkillPost): Promise<Models.UserRoutingSkill>;
@@ -3380,7 +3395,7 @@ declare class RoutingApi {
3380
3395
  putRoutingQueue(queueId: string, body: Models.QueueRequest): Promise<Models.Queue>;
3381
3396
  putRoutingSettings(body: Models.RoutingSettings): Promise<Models.RoutingSettings>;
3382
3397
  putRoutingSettingsTranscription(body: Models.TranscriptionSettings): Promise<Models.TranscriptionSettings>;
3383
- putRoutingSmsPhonenumber(addressId: string, body: Models.SmsPhoneNumber): Promise<Models.SmsPhoneNumber>;
3398
+ putRoutingSmsPhonenumber(addressId: string, body: Models.SmsPhoneNumber, opts?: RoutingApi.putRoutingSmsPhonenumberOptions): Promise<Models.SmsPhoneNumber>;
3384
3399
  putRoutingUserUtilization(userId: string, body: Models.Utilization): Promise<Models.AgentMaxUtilization>;
3385
3400
  putRoutingUtilization(body: Models.Utilization): Promise<Models.Utilization>;
3386
3401
  putRoutingWrapupcode(codeId: string, body: Models.WrapupCode): Promise<Models.WrapupCode>;
@@ -3392,6 +3407,9 @@ declare namespace RoutingApi {
3392
3407
  export interface deleteRoutingQueueOptions {
3393
3408
  "forceDelete"?: boolean;
3394
3409
  }
3410
+ export interface deleteRoutingSmsPhonenumberOptions {
3411
+ "async"?: boolean;
3412
+ }
3395
3413
  export interface getRoutingAssessmentsOptions {
3396
3414
  "before"?: string;
3397
3415
  "after"?: string;
@@ -3480,7 +3498,6 @@ declare namespace RoutingApi {
3480
3498
  export interface getRoutingQueuesDivisionviewsAllOptions {
3481
3499
  "pageSize"?: number;
3482
3500
  "pageNumber"?: number;
3483
- "sortBy"?: string;
3484
3501
  "sortOrder"?: string;
3485
3502
  }
3486
3503
  export interface getRoutingQueuesMeOptions {
@@ -3560,6 +3577,12 @@ declare namespace RoutingApi {
3560
3577
  export interface postRoutingQueueUsersOptions {
3561
3578
  "_delete"?: boolean;
3562
3579
  }
3580
+ export interface postRoutingSmsPhonenumbersOptions {
3581
+ "async"?: boolean;
3582
+ }
3583
+ export interface putRoutingSmsPhonenumberOptions {
3584
+ "async"?: boolean;
3585
+ }
3563
3586
  }
3564
3587
 
3565
3588
  declare class SCIMApi {
@@ -3808,6 +3831,8 @@ declare namespace SearchApi {
3808
3831
 
3809
3832
  declare class SpeechTextAnalyticsApi {
3810
3833
  deleteSpeechandtextanalyticsProgram(programId: string, opts?: SpeechTextAnalyticsApi.deleteSpeechandtextanalyticsProgramOptions): Promise<void>;
3834
+ deleteSpeechandtextanalyticsSentimentfeedback(): Promise<void>;
3835
+ deleteSpeechandtextanalyticsSentimentfeedbackSentimentFeedbackId(sentimentFeedbackId: string): Promise<void>;
3811
3836
  deleteSpeechandtextanalyticsTopic(topicId: string): Promise<void>;
3812
3837
  getSpeechandtextanalyticsConversation(conversationId: string): Promise<Models.ConversationMetrics>;
3813
3838
  getSpeechandtextanalyticsConversationCommunicationTranscripturl(conversationId: string, communicationId: string): Promise<Models.TranscriptUrl>;
@@ -3819,6 +3844,8 @@ declare class SpeechTextAnalyticsApi {
3819
3844
  getSpeechandtextanalyticsProgramsMappings(opts?: SpeechTextAnalyticsApi.getSpeechandtextanalyticsProgramsMappingsOptions): Promise<Models.ProgramsMappingsEntityListing>;
3820
3845
  getSpeechandtextanalyticsProgramsPublishjob(jobId: string): Promise<Models.ProgramJob>;
3821
3846
  getSpeechandtextanalyticsProgramsUnpublished(opts?: SpeechTextAnalyticsApi.getSpeechandtextanalyticsProgramsUnpublishedOptions): Promise<Models.UnpublishedProgramsEntityListing>;
3847
+ getSpeechandtextanalyticsSentimentDialects(): Promise<Models.EntityListing>;
3848
+ getSpeechandtextanalyticsSentimentfeedback(opts?: SpeechTextAnalyticsApi.getSpeechandtextanalyticsSentimentfeedbackOptions): Promise<Models.SentimentFeedbackEntityListing>;
3822
3849
  getSpeechandtextanalyticsSettings(): Promise<Models.SpeechTextAnalyticsSettingsResponse>;
3823
3850
  getSpeechandtextanalyticsTopic(topicId: string): Promise<Models.Topic>;
3824
3851
  getSpeechandtextanalyticsTopics(opts?: SpeechTextAnalyticsApi.getSpeechandtextanalyticsTopicsOptions): Promise<Models.TopicsEntityListing>;
@@ -3829,6 +3856,7 @@ declare class SpeechTextAnalyticsApi {
3829
3856
  postSpeechandtextanalyticsPrograms(body: Models.ProgramRequest): Promise<Models.Program>;
3830
3857
  postSpeechandtextanalyticsProgramsGeneralJobs(body: Models.GeneralProgramJobRequest): Promise<Models.GeneralProgramJob>;
3831
3858
  postSpeechandtextanalyticsProgramsPublishjobs(body: Models.ProgramJobRequest): Promise<Models.ProgramJob>;
3859
+ postSpeechandtextanalyticsSentimentfeedback(body: Models.SentimentFeedback): Promise<Models.SentimentFeedback>;
3832
3860
  postSpeechandtextanalyticsTopics(body: Models.TopicRequest): Promise<Models.Topic>;
3833
3861
  postSpeechandtextanalyticsTopicsPublishjobs(body: Models.TopicJobRequest): Promise<Models.TopicJob>;
3834
3862
  postSpeechandtextanalyticsTranscriptsSearch(body: Models.TranscriptSearchRequest): Promise<Models.JsonSearchResponse>;
@@ -3854,6 +3882,9 @@ declare namespace SpeechTextAnalyticsApi {
3854
3882
  "nextPage"?: string;
3855
3883
  "pageSize"?: number;
3856
3884
  }
3885
+ export interface getSpeechandtextanalyticsSentimentfeedbackOptions {
3886
+ "dialect"?: string;
3887
+ }
3857
3888
  export interface getSpeechandtextanalyticsTopicsOptions {
3858
3889
  "nextPage"?: string;
3859
3890
  "pageSize"?: number;
@@ -4709,6 +4740,8 @@ declare class WorkforceManagementApi {
4709
4740
  deleteWorkforcemanagementBusinessunitWeekShorttermforecast(businessUnitId: string, weekDateId: string, forecastId: string): Promise<void>;
4710
4741
  deleteWorkforcemanagementCalendarUrlIcs(): Promise<void>;
4711
4742
  deleteWorkforcemanagementManagementunit(managementUnitId: string): Promise<void>;
4743
+ deleteWorkforcemanagementManagementunitTimeofflimit(managementUnitId: string, timeOffLimitId: string): Promise<void>;
4744
+ deleteWorkforcemanagementManagementunitTimeoffplan(managementUnitId: string, timeOffPlanId: string): Promise<void>;
4712
4745
  deleteWorkforcemanagementManagementunitWorkplan(managementUnitId: string, workPlanId: string): Promise<void>;
4713
4746
  deleteWorkforcemanagementManagementunitWorkplanrotation(managementUnitId: string, workPlanRotationId: string): Promise<void>;
4714
4747
  getWorkforcemanagementAdherence(userId: Array<string>): Promise<Array<Models.UserScheduleAdherence>>;
@@ -4751,7 +4784,12 @@ declare class WorkforceManagementApi {
4751
4784
  getWorkforcemanagementManagementunitAgentShifttrades(managementUnitId: string, agentId: string): Promise<Models.ShiftTradeListResponse>;
4752
4785
  getWorkforcemanagementManagementunitShifttradesMatched(managementUnitId: string): Promise<Models.ShiftTradeMatchesSummaryResponse>;
4753
4786
  getWorkforcemanagementManagementunitShifttradesUsers(managementUnitId: string): Promise<Models.WfmUserEntityListing>;
4787
+ getWorkforcemanagementManagementunitTimeofflimit(managementUnitId: string, timeOffLimitId: string): Promise<Models.TimeOffLimit>;
4788
+ getWorkforcemanagementManagementunitTimeofflimits(managementUnitId: string): Promise<Models.TimeOffLimitListing>;
4789
+ getWorkforcemanagementManagementunitTimeoffplan(managementUnitId: string, timeOffPlanId: string): Promise<Models.TimeOffPlan>;
4790
+ getWorkforcemanagementManagementunitTimeoffplans(managementUnitId: string): Promise<Models.TimeOffPlanListing>;
4754
4791
  getWorkforcemanagementManagementunitUserTimeoffrequest(managementUnitId: string, userId: string, timeOffRequestId: string): Promise<Models.TimeOffRequestResponse>;
4792
+ getWorkforcemanagementManagementunitUserTimeoffrequestTimeofflimits(managementUnitId: string, userId: string, timeOffRequestId: string): Promise<Models.QueryTimeOffLimitValuesResponse>;
4755
4793
  getWorkforcemanagementManagementunitUserTimeoffrequests(managementUnitId: string, userId: string, opts?: WorkforceManagementApi.getWorkforcemanagementManagementunitUserTimeoffrequestsOptions): Promise<Models.TimeOffRequestList>;
4756
4794
  getWorkforcemanagementManagementunitUsers(managementUnitId: string): Promise<Models.WfmUserEntityListing>;
4757
4795
  getWorkforcemanagementManagementunitWeekSchedule(managementUnitId: string, weekId: string, scheduleId: string, opts?: WorkforceManagementApi.getWorkforcemanagementManagementunitWeekScheduleOptions): Promise<Models.WeekScheduleResponse>;
@@ -4767,6 +4805,7 @@ declare class WorkforceManagementApi {
4767
4805
  getWorkforcemanagementSchedulingjob(jobId: string): Promise<Models.SchedulingStatusResponse>;
4768
4806
  getWorkforcemanagementShifttrades(): Promise<Models.ShiftTradeListResponse>;
4769
4807
  getWorkforcemanagementTimeoffrequest(timeOffRequestId: string): Promise<Models.TimeOffRequestResponse>;
4808
+ getWorkforcemanagementTimeoffrequestWaitlistpositions(timeOffRequestId: string): Promise<Models.WaitlistPositionListing>;
4770
4809
  getWorkforcemanagementTimeoffrequests(opts?: WorkforceManagementApi.getWorkforcemanagementTimeoffrequestsOptions): Promise<Models.TimeOffRequestList>;
4771
4810
  patchWorkforcemanagementBusinessunit(businessUnitId: string, opts?: WorkforceManagementApi.patchWorkforcemanagementBusinessunitOptions): Promise<Models.BusinessUnit>;
4772
4811
  patchWorkforcemanagementBusinessunitActivitycode(businessUnitId: string, activityCodeId: string, opts?: WorkforceManagementApi.patchWorkforcemanagementBusinessunitActivitycodeOptions): Promise<Models.BusinessUnitActivityCode>;
@@ -4774,6 +4813,8 @@ declare class WorkforceManagementApi {
4774
4813
  patchWorkforcemanagementBusinessunitSchedulingRun(businessUnitId: string, runId: string, opts?: WorkforceManagementApi.patchWorkforcemanagementBusinessunitSchedulingRunOptions): Promise<void>;
4775
4814
  patchWorkforcemanagementBusinessunitServicegoaltemplate(businessUnitId: string, serviceGoalTemplateId: string, opts?: WorkforceManagementApi.patchWorkforcemanagementBusinessunitServicegoaltemplateOptions): Promise<Models.ServiceGoalTemplate>;
4776
4815
  patchWorkforcemanagementManagementunit(managementUnitId: string, opts?: WorkforceManagementApi.patchWorkforcemanagementManagementunitOptions): Promise<Models.ManagementUnit>;
4816
+ patchWorkforcemanagementManagementunitTimeofflimit(managementUnitId: string, timeOffLimitId: string, opts?: WorkforceManagementApi.patchWorkforcemanagementManagementunitTimeofflimitOptions): Promise<Models.TimeOffLimit>;
4817
+ patchWorkforcemanagementManagementunitTimeoffplan(managementUnitId: string, timeOffPlanId: string, opts?: WorkforceManagementApi.patchWorkforcemanagementManagementunitTimeoffplanOptions): Promise<Models.TimeOffPlan>;
4777
4818
  patchWorkforcemanagementManagementunitUserTimeoffrequest(managementUnitId: string, userId: string, timeOffRequestId: string, opts?: WorkforceManagementApi.patchWorkforcemanagementManagementunitUserTimeoffrequestOptions): Promise<Models.TimeOffRequestResponse>;
4778
4819
  patchWorkforcemanagementManagementunitWeekShifttrade(managementUnitId: string, weekDateId: string, body: Models.PatchShiftTradeRequest, tradeId: string): Promise<Models.ShiftTradeResponse>;
4779
4820
  patchWorkforcemanagementManagementunitWorkplan(managementUnitId: string, workPlanId: string, opts?: WorkforceManagementApi.patchWorkforcemanagementManagementunitWorkplanOptions): Promise<Models.WorkPlan>;
@@ -4801,8 +4842,12 @@ declare class WorkforceManagementApi {
4801
4842
  postWorkforcemanagementManagementunitHistoricaladherencequery(managementUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementManagementunitHistoricaladherencequeryOptions): Promise<Models.WfmHistoricalAdherenceResponse>;
4802
4843
  postWorkforcemanagementManagementunitMove(managementUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementManagementunitMoveOptions): Promise<Models.MoveManagementUnitResponse>;
4803
4844
  postWorkforcemanagementManagementunitSchedulesSearch(managementUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementManagementunitSchedulesSearchOptions): Promise<Models.UserScheduleContainer>;
4845
+ postWorkforcemanagementManagementunitTimeofflimits(managementUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementManagementunitTimeofflimitsOptions): Promise<Models.TimeOffLimit>;
4846
+ postWorkforcemanagementManagementunitTimeofflimitsValuesQuery(managementUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementManagementunitTimeofflimitsValuesQueryOptions): Promise<Models.QueryTimeOffLimitValuesResponse>;
4847
+ postWorkforcemanagementManagementunitTimeoffplans(managementUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementManagementunitTimeoffplansOptions): Promise<Models.TimeOffPlan>;
4804
4848
  postWorkforcemanagementManagementunitTimeoffrequests(managementUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementManagementunitTimeoffrequestsOptions): Promise<Models.TimeOffRequestList>;
4805
4849
  postWorkforcemanagementManagementunitTimeoffrequestsQuery(managementUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementManagementunitTimeoffrequestsQueryOptions): Promise<Models.TimeOffRequestListing>;
4850
+ postWorkforcemanagementManagementunitTimeoffrequestsWaitlistpositionsQuery(managementUnitId: string, opts?: WorkforceManagementApi.postWorkforcemanagementManagementunitTimeoffrequestsWaitlistpositionsQueryOptions): Promise<Models.WaitlistPositionListing>;
4806
4851
  postWorkforcemanagementManagementunitWeekShifttradeMatch(managementUnitId: string, weekDateId: string, body: Models.MatchShiftTradeRequest, tradeId: string): Promise<Models.MatchShiftTradeResponse>;
4807
4852
  postWorkforcemanagementManagementunitWeekShifttrades(managementUnitId: string, weekDateId: string, body: Models.AddShiftTradeRequest): Promise<Models.ShiftTradeResponse>;
4808
4853
  postWorkforcemanagementManagementunitWeekShifttradesSearch(managementUnitId: string, weekDateId: string, body: Models.SearchShiftTradesRequest): Promise<Models.SearchShiftTradesResponse>;
@@ -4815,7 +4860,9 @@ declare class WorkforceManagementApi {
4815
4860
  postWorkforcemanagementManagementunits(opts?: WorkforceManagementApi.postWorkforcemanagementManagementunitsOptions): Promise<Models.ManagementUnit>;
4816
4861
  postWorkforcemanagementNotificationsUpdate(opts?: WorkforceManagementApi.postWorkforcemanagementNotificationsUpdateOptions): Promise<Models.UpdateNotificationsResponse>;
4817
4862
  postWorkforcemanagementSchedules(opts?: WorkforceManagementApi.postWorkforcemanagementSchedulesOptions): Promise<Models.UserScheduleContainer>;
4818
- postWorkforcemanagementTimeoffrequests(opts?: WorkforceManagementApi.postWorkforcemanagementTimeoffrequestsOptions): Promise<Models.TimeOffRequestResponse>;
4863
+ postWorkforcemanagementTimeofflimitsAvailableQuery(opts?: WorkforceManagementApi.postWorkforcemanagementTimeofflimitsAvailableQueryOptions): Promise<Models.AvailableTimeOffResponse>;
4864
+ postWorkforcemanagementTimeoffrequests(opts?: WorkforceManagementApi.postWorkforcemanagementTimeoffrequestsOptions): Promise<Models.TimeOffRequestResponse>;
4865
+ putWorkforcemanagementManagementunitTimeofflimitValues(managementUnitId: string, timeOffLimitId: string, opts?: WorkforceManagementApi.putWorkforcemanagementManagementunitTimeofflimitValuesOptions): Promise<Models.TimeOffLimit>;
4819
4866
  }
4820
4867
 
4821
4868
  declare namespace WorkforceManagementApi {
@@ -4917,6 +4964,12 @@ declare namespace WorkforceManagementApi {
4917
4964
  export interface patchWorkforcemanagementManagementunitOptions {
4918
4965
  "body"?: Models.UpdateManagementUnitRequest;
4919
4966
  }
4967
+ export interface patchWorkforcemanagementManagementunitTimeofflimitOptions {
4968
+ "body"?: Models.UpdateTimeOffLimitRequest;
4969
+ }
4970
+ export interface patchWorkforcemanagementManagementunitTimeoffplanOptions {
4971
+ "body"?: Models.UpdateTimeOffPlanRequest;
4972
+ }
4920
4973
  export interface patchWorkforcemanagementManagementunitUserTimeoffrequestOptions {
4921
4974
  "body"?: Models.AdminTimeOffRequestPatch;
4922
4975
  }
@@ -4987,12 +5040,24 @@ declare namespace WorkforceManagementApi {
4987
5040
  export interface postWorkforcemanagementManagementunitSchedulesSearchOptions {
4988
5041
  "body"?: Models.UserListScheduleRequestBody;
4989
5042
  }
5043
+ export interface postWorkforcemanagementManagementunitTimeofflimitsOptions {
5044
+ "body"?: Models.CreateTimeOffLimitRequest;
5045
+ }
5046
+ export interface postWorkforcemanagementManagementunitTimeofflimitsValuesQueryOptions {
5047
+ "body"?: Models.QueryTimeOffLimitValuesRequest;
5048
+ }
5049
+ export interface postWorkforcemanagementManagementunitTimeoffplansOptions {
5050
+ "body"?: Models.CreateTimeOffPlanRequest;
5051
+ }
4990
5052
  export interface postWorkforcemanagementManagementunitTimeoffrequestsOptions {
4991
5053
  "body"?: Models.CreateAdminTimeOffRequest;
4992
5054
  }
4993
5055
  export interface postWorkforcemanagementManagementunitTimeoffrequestsQueryOptions {
4994
5056
  "body"?: Models.TimeOffRequestQueryBody;
4995
5057
  }
5058
+ export interface postWorkforcemanagementManagementunitTimeoffrequestsWaitlistpositionsQueryOptions {
5059
+ "body"?: Models.QueryWaitlistPositionsRequest;
5060
+ }
4996
5061
  export interface postWorkforcemanagementManagementunitWeekShifttradesStateBulkOptions {
4997
5062
  "forceAsync"?: boolean;
4998
5063
  }
@@ -5022,9 +5087,15 @@ declare namespace WorkforceManagementApi {
5022
5087
  export interface postWorkforcemanagementSchedulesOptions {
5023
5088
  "body"?: Models.CurrentUserScheduleRequestBody;
5024
5089
  }
5090
+ export interface postWorkforcemanagementTimeofflimitsAvailableQueryOptions {
5091
+ "body"?: Models.AvailableTimeOffRequest;
5092
+ }
5025
5093
  export interface postWorkforcemanagementTimeoffrequestsOptions {
5026
5094
  "body"?: Models.CreateAgentTimeOffRequest;
5027
5095
  }
5096
+ export interface putWorkforcemanagementManagementunitTimeofflimitValuesOptions {
5097
+ "body"?: Models.SetTimeOffLimitValuesRequest;
5098
+ }
5028
5099
  }
5029
5100
 
5030
5101
  declare namespace Models {
@@ -5096,7 +5167,6 @@ declare namespace Models {
5096
5167
 
5097
5168
  export interface AchievedOutcome {
5098
5169
  "id"?: string;
5099
- "outcome"?: Models.AddressableEntityRef;
5100
5170
  "selfUri"?: string;
5101
5171
  }
5102
5172
 
@@ -5178,6 +5248,7 @@ declare namespace Models {
5178
5248
  "mediaType"?: string;
5179
5249
  "architectFlowFields"?: Models.ArchitectFlowFields;
5180
5250
  "webMessagingOfferFields"?: Models.WebMessagingOfferFields;
5251
+ "openActionFields"?: Models.OpenActionFields;
5181
5252
  }
5182
5253
 
5183
5254
  export interface ActionMapActionTemplate {
@@ -5793,10 +5864,6 @@ declare namespace Models {
5793
5864
  "ranges"?: Array<Models.AggregationRange>;
5794
5865
  }
5795
5866
 
5796
- export interface AnalyticsReportingSettings {
5797
- "piiMaskingEnabled"?: boolean;
5798
- }
5799
-
5800
5867
  export interface AnalyticsResolution {
5801
5868
  "eventTime"?: string;
5802
5869
  "queueId"?: string;
@@ -6292,7 +6359,6 @@ declare namespace Models {
6292
6359
 
6293
6360
  export interface AssignedSegment {
6294
6361
  "id"?: string;
6295
- "segment"?: Models.AddressableEntityRef;
6296
6362
  "selfUri"?: string;
6297
6363
  }
6298
6364
 
@@ -6304,6 +6370,11 @@ declare namespace Models {
6304
6370
  "endTime"?: string;
6305
6371
  }
6306
6372
 
6373
+ export interface AssociatedValueField {
6374
+ "dataType": string;
6375
+ "name": string;
6376
+ }
6377
+
6307
6378
  export interface AsyncConversationQuery {
6308
6379
  "conversationFilters"?: Array<Models.ConversationDetailQueryFilter>;
6309
6380
  "segmentFilters"?: Array<Models.SegmentDetailQueryFilter>;
@@ -6708,6 +6779,24 @@ declare namespace Models {
6708
6779
  "wfmSchedule"?: Models.WfmScheduleReference;
6709
6780
  }
6710
6781
 
6782
+ export interface AvailableTimeOffRange {
6783
+ "timeOffLimit"?: Models.TimeOffLimitReference;
6784
+ "startDate"?: string;
6785
+ "granularity"?: string;
6786
+ "availableMinutesPerInterval"?: Array<number>;
6787
+ "waitlistedRequestsPerInterval"?: Array<number>;
6788
+ "waitlistEnabled"?: boolean;
6789
+ }
6790
+
6791
+ export interface AvailableTimeOffRequest {
6792
+ "activityCodeId": string;
6793
+ "dateRanges"?: Array<Models.LocalDateRange>;
6794
+ }
6795
+
6796
+ export interface AvailableTimeOffResponse {
6797
+ "values"?: Array<Models.AvailableTimeOffRange>;
6798
+ }
6799
+
6711
6800
  export interface AvailableTopic {
6712
6801
  "description"?: string;
6713
6802
  "id"?: string;
@@ -7669,6 +7758,7 @@ declare namespace Models {
7669
7758
  "type"?: string;
7670
7759
  "text"?: string;
7671
7760
  "payload"?: string;
7761
+ "messageType"?: string;
7672
7762
  }
7673
7763
 
7674
7764
  export interface CalendarUrlResponse {
@@ -8439,8 +8529,8 @@ declare namespace Models {
8439
8529
  "expirationDate"?: string;
8440
8530
  "issueDate"?: string;
8441
8531
  "expired"?: boolean;
8442
- "signatureValid"?: boolean;
8443
8532
  "valid"?: boolean;
8533
+ "signatureValid"?: boolean;
8444
8534
  }
8445
8535
 
8446
8536
  export interface Change {
@@ -8631,6 +8721,19 @@ declare namespace Models {
8631
8721
  "pageCount"?: number;
8632
8722
  }
8633
8723
 
8724
+ export interface ClonedUser {
8725
+ "id"?: string;
8726
+ "name"?: string;
8727
+ "trustor"?: Models.DomainEntityRef;
8728
+ "selfUri"?: string;
8729
+ }
8730
+
8731
+ export interface ClonedUserEntityListing {
8732
+ "total"?: number;
8733
+ "entities"?: Array<Models.ClonedUser>;
8734
+ "selfUri"?: string;
8735
+ }
8736
+
8634
8737
  export interface CloseButtonStyleProperties {
8635
8738
  "color"?: string;
8636
8739
  "opacity"?: number;
@@ -8773,12 +8876,14 @@ declare namespace Models {
8773
8876
  "lengthInMinutes": number;
8774
8877
  "attendeeIds": Array<string>;
8775
8878
  "facilitatorIds"?: Array<string>;
8879
+ "interruptibleAppointmentIds"?: Array<string>;
8776
8880
  }
8777
8881
 
8778
8882
  export interface CoachingSlotsResponse {
8779
8883
  "suggestedSlots"?: Array<Models.CoachingSlot>;
8780
8884
  "attendeeSchedules"?: Array<Models.UserAvailableTimes>;
8781
8885
  "facilitatorSchedules"?: Array<Models.UserAvailableTimes>;
8886
+ "wfmScheduleActivities"?: Array<Models.WfmScheduleActivity>;
8782
8887
  }
8783
8888
 
8784
8889
  export interface CobrowseConversation {
@@ -10145,6 +10250,12 @@ declare namespace Models {
10145
10250
  "action"?: string;
10146
10251
  }
10147
10252
 
10253
+ export interface ConversationContentStory {
10254
+ "type"?: string;
10255
+ "url"?: string;
10256
+ "replyToId"?: string;
10257
+ }
10258
+
10148
10259
  export interface ConversationDeletionProtectionQuery {
10149
10260
  "conversationIds": Array<string>;
10150
10261
  }
@@ -10322,6 +10433,12 @@ declare namespace Models {
10322
10433
  "pageCount"?: number;
10323
10434
  }
10324
10435
 
10436
+ export interface ConversationEventCoBrowse {
10437
+ "type": string;
10438
+ "sessionId"?: string;
10439
+ "sessionJoinToken"?: string;
10440
+ }
10441
+
10325
10442
  export interface ConversationEventTopicAddress {
10326
10443
  "name"?: string;
10327
10444
  "nameRaw"?: string;
@@ -10735,6 +10852,7 @@ declare namespace Models {
10735
10852
  export interface ConversationMessageContent {
10736
10853
  "contentType": string;
10737
10854
  "location"?: Models.ConversationContentLocation;
10855
+ "story"?: Models.ConversationContentStory;
10738
10856
  "attachment"?: Models.ConversationContentAttachment;
10739
10857
  "quickReply"?: Models.ConversationContentQuickReply;
10740
10858
  "template"?: Models.ConversationContentNotificationTemplate;
@@ -10742,6 +10860,11 @@ declare namespace Models {
10742
10860
  "generic"?: Models.ConversationContentGeneric;
10743
10861
  }
10744
10862
 
10863
+ export interface ConversationMessageEvent {
10864
+ "eventType": string;
10865
+ "coBrowse"?: Models.ConversationEventCoBrowse;
10866
+ }
10867
+
10745
10868
  export interface ConversationMessageEventTopicConversationRoutingData {
10746
10869
  "queue"?: Models.ConversationMessageEventTopicUriReference;
10747
10870
  "language"?: Models.ConversationMessageEventTopicUriReference;
@@ -10923,6 +11046,8 @@ declare namespace Models {
10923
11046
  "conversation"?: Models.AddressableEntityRef;
10924
11047
  "sentimentScore"?: number;
10925
11048
  "sentimentTrend"?: number;
11049
+ "sentimentTrendClass"?: string;
11050
+ "participantMetrics"?: Models.ParticipantMetrics;
10926
11051
  }
10927
11052
 
10928
11053
  export interface ConversationNormalizedMessage {
@@ -10931,6 +11056,7 @@ declare namespace Models {
10931
11056
  "type": string;
10932
11057
  "text"?: string;
10933
11058
  "content"?: Array<Models.ConversationMessageContent>;
11059
+ "events"?: Array<Models.ConversationMessageEvent>;
10934
11060
  "status"?: string;
10935
11061
  "reasons"?: Array<Models.ConversationReason>;
10936
11062
  "originatingEntity"?: string;
@@ -11645,6 +11771,7 @@ declare namespace Models {
11645
11771
  "modifiedBy"?: string;
11646
11772
  "createdBy"?: string;
11647
11773
  "memberCount"?: number;
11774
+ "userMemberCount"?: number;
11648
11775
  "joinedMemberCount"?: number;
11649
11776
  "mediaSettings"?: { [key: string]: Models.MediaSetting; };
11650
11777
  "routingRules"?: Array<Models.RoutingRule>;
@@ -11708,6 +11835,20 @@ declare namespace Models {
11708
11835
  "selfUri"?: string;
11709
11836
  }
11710
11837
 
11838
+ export interface CreateTimeOffLimitRequest {
11839
+ "granularity"?: string;
11840
+ "defaultLimitMinutes"?: number;
11841
+ }
11842
+
11843
+ export interface CreateTimeOffPlanRequest {
11844
+ "name": string;
11845
+ "activityCodeIds"?: Array<string>;
11846
+ "timeOffLimitIds"?: Array<string>;
11847
+ "autoApprovalRule": string;
11848
+ "daysBeforeStartToExpireFromWaitlist"?: number;
11849
+ "active": boolean;
11850
+ }
11851
+
11711
11852
  export interface CreateUser {
11712
11853
  "name": string;
11713
11854
  "department"?: string;
@@ -13800,6 +13941,19 @@ declare namespace Models {
13800
13941
 
13801
13942
  export interface DraftRequest {
13802
13943
  "intents"?: Array<Models.DraftIntents>;
13944
+ "topic"?: Array<Models.DraftTopics>;
13945
+ }
13946
+
13947
+ export interface DraftTopics {
13948
+ "id": string;
13949
+ "name"?: string;
13950
+ "miner"?: Models.Miner;
13951
+ "conversationCount"?: number;
13952
+ "conversationPercent"?: number;
13953
+ "utteranceCount"?: number;
13954
+ "phraseCount"?: number;
13955
+ "phrases": Array<string>;
13956
+ "selfUri"?: string;
13803
13957
  }
13804
13958
 
13805
13959
  export interface DraftValidationResult {
@@ -14729,8 +14883,8 @@ declare namespace Models {
14729
14883
  "commentsRequired"?: boolean;
14730
14884
  "visibilityCondition"?: Models.VisibilityCondition;
14731
14885
  "answerOptions"?: Array<Models.AnswerOption>;
14732
- "isKill"?: boolean;
14733
14886
  "isCritical"?: boolean;
14887
+ "isKill"?: boolean;
14734
14888
  }
14735
14889
 
14736
14890
  export interface EvaluationQuestionGroup {
@@ -15136,17 +15290,8 @@ declare namespace Models {
15136
15290
  "errorCode"?: string;
15137
15291
  }
15138
15292
 
15139
- export interface FailedRecordingsEntityListing {
15293
+ export interface FailedRecordingEntityListing {
15140
15294
  "entities"?: Array<Models.RecordingJobFailedRecording>;
15141
- "pageSize"?: number;
15142
- "pageNumber"?: number;
15143
- "total"?: number;
15144
- "firstUri"?: string;
15145
- "selfUri"?: string;
15146
- "nextUri"?: string;
15147
- "previousUri"?: string;
15148
- "lastUri"?: string;
15149
- "pageCount"?: number;
15150
15295
  }
15151
15296
 
15152
15297
  export interface FaxDocument {
@@ -15714,6 +15859,15 @@ declare namespace Models {
15714
15859
  "localPart"?: string;
15715
15860
  }
15716
15861
 
15862
+ export interface FullDayTimeOffMarker {
15863
+ "businessUnitDate"?: string;
15864
+ "lengthMinutes"?: number;
15865
+ "description"?: string;
15866
+ "activityCodeId"?: string;
15867
+ "paid"?: boolean;
15868
+ "timeOffRequestId"?: string;
15869
+ }
15870
+
15717
15871
  export interface GDPRJourneyCustomer {
15718
15872
  "type"?: string;
15719
15873
  "id"?: string;
@@ -15903,6 +16057,14 @@ declare namespace Models {
15903
16057
  "selfUri"?: string;
15904
16058
  }
15905
16059
 
16060
+ export interface GenericTemplate {
16061
+ "title"?: string;
16062
+ "description"?: string;
16063
+ "url"?: string;
16064
+ "components"?: Array<Models.RecordingButtonComponent>;
16065
+ "actions"?: Models.RecordingContentActions;
16066
+ }
16067
+
15906
16068
  export interface GenesysBotConnector {
15907
16069
  "queryParameters"?: { [key: string]: string; };
15908
16070
  }
@@ -18318,6 +18480,11 @@ declare namespace Models {
18318
18480
  "selfUri"?: string;
18319
18481
  }
18320
18482
 
18483
+ export interface LocalDateRange {
18484
+ "startDate"?: string;
18485
+ "endDate"?: string;
18486
+ }
18487
+
18321
18488
  export interface LocalEncryptionConfiguration {
18322
18489
  "id"?: string;
18323
18490
  "name"?: string;
@@ -18996,11 +19163,18 @@ declare namespace Models {
18996
19163
  "parameters"?: Array<Models.TemplateParameter>;
18997
19164
  }
18998
19165
 
19166
+ export interface MessengerPositionSettings {
19167
+ "alignment"?: string;
19168
+ "sideSpace"?: number;
19169
+ "bottomSpace"?: number;
19170
+ }
19171
+
18999
19172
  export interface MessengerSettings {
19000
19173
  "enabled"?: boolean;
19001
19174
  "styles"?: Models.MessengerStyles;
19002
19175
  "launcherButton"?: Models.LauncherButtonSettings;
19003
19176
  "fileUpload"?: Models.FileUploadSettings;
19177
+ "position"?: Models.MessengerPositionSettings;
19004
19178
  }
19005
19179
 
19006
19180
  export interface MessengerStyles {
@@ -19056,7 +19230,7 @@ declare namespace Models {
19056
19230
  "objective"?: Models.Objective;
19057
19231
  "performanceProfileId"?: string;
19058
19232
  "linkedMetric"?: Models.AddressableEntityRef;
19059
- "dateCreated"?: number;
19233
+ "dateCreated"?: string;
19060
19234
  "dateUnlinked"?: string;
19061
19235
  "sourcePerformanceProfile"?: Models.PerformanceProfile;
19062
19236
  "selfUri"?: string;
@@ -19087,7 +19261,7 @@ declare namespace Models {
19087
19261
  "maxPoints"?: number;
19088
19262
  "performanceProfileId"?: string;
19089
19263
  "linkedMetric"?: Models.AddressableEntityRef;
19090
- "dateCreated"?: number;
19264
+ "dateCreated"?: string;
19091
19265
  "dateUnlinked"?: string;
19092
19266
  "sourcePerformanceProfile"?: Models.PerformanceProfile;
19093
19267
  "unitDefinition"?: string;
@@ -19664,6 +19838,11 @@ declare namespace Models {
19664
19838
  "selfUri"?: string;
19665
19839
  }
19666
19840
 
19841
+ export interface OpenActionFields {
19842
+ "openAction": Models.DomainEntityRef;
19843
+ "configurationFields"?: { [key: string]: object; };
19844
+ }
19845
+
19667
19846
  export interface OpenIntegration {
19668
19847
  "id": string;
19669
19848
  "name": string;
@@ -19725,6 +19904,7 @@ declare namespace Models {
19725
19904
  "to": Models.OpenMessagingToRecipient;
19726
19905
  "from": Models.OpenMessagingFromRecipient;
19727
19906
  "time": string;
19907
+ "metadata"?: Models.ChannelMetadata;
19728
19908
  }
19729
19909
 
19730
19910
  export interface OpenMessagingFromRecipient {
@@ -19822,6 +20002,7 @@ declare namespace Models {
19822
20002
  "acdAutoAnswer"?: boolean;
19823
20003
  "languagePreference"?: string;
19824
20004
  "lastTokenIssued"?: Models.OAuthLastTokenIssued;
20005
+ "dateLastLogin"?: string;
19825
20006
  "organization"?: Models.Organization;
19826
20007
  }
19827
20008
 
@@ -20166,6 +20347,7 @@ declare namespace Models {
20166
20347
  "isPositive"?: boolean;
20167
20348
  "context"?: Models.Context;
20168
20349
  "journey"?: Models.Journey;
20350
+ "associatedValueField"?: Models.AssociatedValueField;
20169
20351
  "selfUri"?: string;
20170
20352
  "createdDate"?: string;
20171
20353
  "modifiedDate"?: string;
@@ -20357,6 +20539,14 @@ declare namespace Models {
20357
20539
  }
20358
20540
 
20359
20541
  export interface ParticipantMetrics {
20542
+ "agentDurationPercentage"?: number;
20543
+ "customerDurationPercentage"?: number;
20544
+ "silenceDurationPercentage"?: number;
20545
+ "ivrDurationPercentage"?: number;
20546
+ "acdDurationPercentage"?: number;
20547
+ "overtalkDurationPercentage"?: number;
20548
+ "otherDurationPercentage"?: number;
20549
+ "overtalkCount"?: number;
20360
20550
  }
20361
20551
 
20362
20552
  export interface PatchAction {
@@ -20364,6 +20554,7 @@ declare namespace Models {
20364
20554
  "actionTemplate"?: Models.ActionMapActionTemplate;
20365
20555
  "architectFlowFields"?: Models.ArchitectFlowFields;
20366
20556
  "webMessagingOfferFields"?: Models.WebMessagingOfferFields;
20557
+ "openActionFields"?: Models.OpenActionFields;
20367
20558
  }
20368
20559
 
20369
20560
  export interface PatchActionMap {
@@ -20508,6 +20699,7 @@ declare namespace Models {
20508
20699
  "isPositive"?: boolean;
20509
20700
  "context"?: Models.Context;
20510
20701
  "journey"?: Models.Journey;
20702
+ "associatedValueField"?: Models.AssociatedValueField;
20511
20703
  "selfUri"?: string;
20512
20704
  "createdDate"?: string;
20513
20705
  "modifiedDate"?: string;
@@ -20985,6 +21177,9 @@ declare namespace Models {
20985
21177
  "estimatedWaitTimeSeconds": number;
20986
21178
  }
20987
21179
 
21180
+ export interface PredictiveRouting {
21181
+ }
21182
+
20988
21183
  export interface Predictor {
20989
21184
  "id"?: string;
20990
21185
  "queues": Array<Models.AddressableEntityRef>;
@@ -21382,6 +21577,20 @@ declare namespace Models {
21382
21577
  "facetInfo"?: Models.QueryFacetInfo;
21383
21578
  }
21384
21579
 
21580
+ export interface QueryTimeOffLimitValuesRequest {
21581
+ "timeOffLimitId"?: string;
21582
+ "activityCodeId"?: string;
21583
+ "dateRanges": Array<Models.LocalDateRange>;
21584
+ }
21585
+
21586
+ export interface QueryTimeOffLimitValuesResponse {
21587
+ "values"?: Array<Models.TimeOffLimitValueRange>;
21588
+ }
21589
+
21590
+ export interface QueryWaitlistPositionsRequest {
21591
+ "timeOffRequests": Array<Models.UserTimeOffRequestReference>;
21592
+ }
21593
+
21385
21594
  export interface Queue {
21386
21595
  "id"?: string;
21387
21596
  "name"?: string;
@@ -21392,6 +21601,7 @@ declare namespace Models {
21392
21601
  "modifiedBy"?: string;
21393
21602
  "createdBy"?: string;
21394
21603
  "memberCount"?: number;
21604
+ "userMemberCount"?: number;
21395
21605
  "joinedMemberCount"?: number;
21396
21606
  "mediaSettings"?: { [key: string]: Models.MediaSetting; };
21397
21607
  "routingRules"?: Array<Models.RoutingRule>;
@@ -23663,6 +23873,7 @@ declare namespace Models {
23663
23873
  "modifiedBy"?: string;
23664
23874
  "createdBy"?: string;
23665
23875
  "memberCount"?: number;
23876
+ "userMemberCount"?: number;
23666
23877
  "joinedMemberCount"?: number;
23667
23878
  "mediaSettings"?: { [key: string]: Models.MediaSetting; };
23668
23879
  "routingRules"?: Array<Models.RoutingRule>;
@@ -23813,6 +24024,18 @@ declare namespace Models {
23813
24024
  "actualTranscodeTimeMs"?: number;
23814
24025
  }
23815
24026
 
24027
+ export interface RecordingButtonComponent {
24028
+ "title"?: string;
24029
+ "actions"?: Models.RecordingContentActions;
24030
+ "isSelected"?: boolean;
24031
+ }
24032
+
24033
+ export interface RecordingContentActions {
24034
+ "url"?: string;
24035
+ "urlTarget"?: string;
24036
+ "textback"?: string;
24037
+ }
24038
+
23816
24039
  export interface RecordingEmailMessage {
23817
24040
  "htmlBody"?: string;
23818
24041
  "textBody"?: string;
@@ -23861,15 +24084,6 @@ declare namespace Models {
23861
24084
 
23862
24085
  export interface RecordingJobEntityListing {
23863
24086
  "entities"?: Array<Models.RecordingJob>;
23864
- "pageSize"?: number;
23865
- "pageNumber"?: number;
23866
- "total"?: number;
23867
- "firstUri"?: string;
23868
- "selfUri"?: string;
23869
- "nextUri"?: string;
23870
- "previousUri"?: string;
23871
- "lastUri"?: string;
23872
- "pageCount"?: number;
23873
24087
  }
23874
24088
 
23875
24089
  export interface RecordingJobFailedRecording {
@@ -24664,6 +24878,17 @@ declare namespace Models {
24664
24878
  "selfUri"?: string;
24665
24879
  }
24666
24880
 
24881
+ export interface ScheduleActivity {
24882
+ "dateStart"?: string;
24883
+ "lengthMinutes"?: number;
24884
+ "description"?: string;
24885
+ "activityCodeId"?: string;
24886
+ "paid"?: boolean;
24887
+ "timeOffRequestId"?: string;
24888
+ "externalActivityId"?: string;
24889
+ "externalActivityType"?: string;
24890
+ }
24891
+
24667
24892
  export interface ScheduleEntityListing {
24668
24893
  "entities"?: Array<Models.Schedule>;
24669
24894
  "pageSize"?: number;
@@ -25370,6 +25595,7 @@ declare namespace Models {
25370
25595
  "toAddressMessengerType": string;
25371
25596
  "textBody"?: string;
25372
25597
  "messagingTemplate"?: Models.MessagingTemplateRequest;
25598
+ "useExistingActiveConversation"?: boolean;
25373
25599
  }
25374
25600
 
25375
25601
  export interface SendAgentlessOutboundMessageResponse {
@@ -25380,11 +25606,25 @@ declare namespace Models {
25380
25606
  "messengerType"?: string;
25381
25607
  "textBody"?: string;
25382
25608
  "messagingTemplate"?: Models.MessagingTemplateRequest;
25609
+ "useExistingActiveConversation"?: boolean;
25383
25610
  "timestamp"?: string;
25384
25611
  "selfUri"?: string;
25385
25612
  "user"?: Models.AddressableEntityRef;
25386
25613
  }
25387
25614
 
25615
+ export interface SentimentFeedback {
25616
+ "id"?: string;
25617
+ "phrase": string;
25618
+ "dialect": string;
25619
+ "feedbackValue": string;
25620
+ "dateCreated"?: string;
25621
+ "createdBy"?: Models.AddressableEntityRef;
25622
+ }
25623
+
25624
+ export interface SentimentFeedbackEntityListing {
25625
+ "entities"?: Array<Models.SentimentFeedback>;
25626
+ }
25627
+
25388
25628
  export interface SequenceSchedule {
25389
25629
  "id"?: string;
25390
25630
  "name"?: string;
@@ -25483,6 +25723,11 @@ declare namespace Models {
25483
25723
  "assignedDate"?: string;
25484
25724
  }
25485
25725
 
25726
+ export interface SetTimeOffLimitValuesRequest {
25727
+ "values"?: Array<Models.TimeOffLimitRange>;
25728
+ "metadata": Models.WfmVersionedEntityMetadata;
25729
+ }
25730
+
25486
25731
  export interface SetUuiDataRequest {
25487
25732
  "uuiData"?: string;
25488
25733
  }
@@ -25495,6 +25740,10 @@ declare namespace Models {
25495
25740
  "values"?: Array<Models.RoutePathRequest>;
25496
25741
  }
25497
25742
 
25743
+ export interface SetWrapperString {
25744
+ "values"?: Array<string>;
25745
+ }
25746
+
25498
25747
  export interface Share {
25499
25748
  "id"?: string;
25500
25749
  "name"?: string;
@@ -25844,6 +26093,7 @@ declare namespace Models {
25844
26093
  "autoRenewable"?: string;
25845
26094
  "addressId"?: Models.SmsAddress;
25846
26095
  "shortCodeBillingType"?: string;
26096
+ "provisioningStatus"?: Models.SmsProvisioningStatus;
25847
26097
  "selfUri"?: string;
25848
26098
  }
25849
26099
 
@@ -25875,6 +26125,13 @@ declare namespace Models {
25875
26125
  "selfUri"?: string;
25876
26126
  }
25877
26127
 
26128
+ export interface SmsProvisioningStatus {
26129
+ "action"?: string;
26130
+ "state"?: string;
26131
+ "error"?: Models.ErrorBody;
26132
+ "version"?: number;
26133
+ }
26134
+
25878
26135
  export interface SocialExpression {
25879
26136
  "state"?: string;
25880
26137
  "id"?: string;
@@ -26656,6 +26913,56 @@ declare namespace Models {
26656
26913
  "hours"?: number;
26657
26914
  }
26658
26915
 
26916
+ export interface TimeOffLimit {
26917
+ "id"?: string;
26918
+ "granularity"?: string;
26919
+ "defaultLimitMinutes"?: number;
26920
+ "metadata"?: Models.WfmVersionedEntityMetadata;
26921
+ "selfUri"?: string;
26922
+ }
26923
+
26924
+ export interface TimeOffLimitListing {
26925
+ "entities"?: Array<Models.TimeOffLimit>;
26926
+ }
26927
+
26928
+ export interface TimeOffLimitRange {
26929
+ "startDate": string;
26930
+ "granularity": string;
26931
+ "limitMinutesPerInterval": Array<number>;
26932
+ }
26933
+
26934
+ export interface TimeOffLimitReference {
26935
+ "id"?: string;
26936
+ "selfUri"?: string;
26937
+ }
26938
+
26939
+ export interface TimeOffLimitValueRange {
26940
+ "timeOffLimit"?: Models.TimeOffLimitReference;
26941
+ "startDate": string;
26942
+ "granularity": string;
26943
+ "limitMinutesPerInterval"?: Array<number>;
26944
+ "allocatedMinutesPerInterval"?: Array<number>;
26945
+ "waitlistedMinutesPerInterval"?: Array<number>;
26946
+ "waitlistedRequestsPerInterval"?: Array<number>;
26947
+ "metadata"?: Models.WfmVersionedEntityMetadata;
26948
+ }
26949
+
26950
+ export interface TimeOffPlan {
26951
+ "id"?: string;
26952
+ "name"?: string;
26953
+ "activityCodeIds"?: Array<string>;
26954
+ "timeOffLimits"?: Array<Models.TimeOffLimitReference>;
26955
+ "autoApprovalRule"?: string;
26956
+ "daysBeforeStartToExpireFromWaitlist"?: number;
26957
+ "active"?: boolean;
26958
+ "metadata"?: Models.WfmVersionedEntityMetadata;
26959
+ "selfUri"?: string;
26960
+ }
26961
+
26962
+ export interface TimeOffPlanListing {
26963
+ "entities"?: Array<Models.TimeOffPlan>;
26964
+ }
26965
+
26659
26966
  export interface TimeOffRequest {
26660
26967
  "id": string;
26661
26968
  "user": Models.UserReference;
@@ -26701,6 +27008,11 @@ declare namespace Models {
26701
27008
  "dateRange"?: Models.DateRange;
26702
27009
  }
26703
27010
 
27011
+ export interface TimeOffRequestReference {
27012
+ "id"?: string;
27013
+ "selfUri"?: string;
27014
+ }
27015
+
26704
27016
  export interface TimeOffRequestResponse {
26705
27017
  "id"?: string;
26706
27018
  "user"?: Models.UserReference;
@@ -27314,6 +27626,7 @@ declare namespace Models {
27314
27626
  "acdAutoAnswer"?: boolean;
27315
27627
  "languagePreference"?: string;
27316
27628
  "lastTokenIssued"?: Models.OAuthLastTokenIssued;
27629
+ "dateLastLogin"?: string;
27317
27630
  "trustUserDetails"?: Models.TrustUserDetails;
27318
27631
  }
27319
27632
 
@@ -27618,6 +27931,21 @@ declare namespace Models {
27618
27931
  "metadata": Models.WfmVersionedEntityMetadata;
27619
27932
  }
27620
27933
 
27934
+ export interface UpdateTimeOffLimitRequest {
27935
+ "defaultLimitMinutes"?: number;
27936
+ "metadata": Models.WfmVersionedEntityMetadata;
27937
+ }
27938
+
27939
+ export interface UpdateTimeOffPlanRequest {
27940
+ "name"?: string;
27941
+ "activityCodeIds"?: Models.SetWrapperString;
27942
+ "timeOffLimitIds"?: Models.SetWrapperString;
27943
+ "autoApprovalRule"?: string;
27944
+ "daysBeforeStartToExpireFromWaitlist"?: number;
27945
+ "active"?: boolean;
27946
+ "metadata": Models.WfmVersionedEntityMetadata;
27947
+ }
27948
+
27621
27949
  export interface UpdateUser {
27622
27950
  "id"?: string;
27623
27951
  "name"?: string;
@@ -27729,6 +28057,7 @@ declare namespace Models {
27729
28057
  "acdAutoAnswer"?: boolean;
27730
28058
  "languagePreference"?: string;
27731
28059
  "lastTokenIssued"?: Models.OAuthLastTokenIssued;
28060
+ "dateLastLogin"?: string;
27732
28061
  "selfUri"?: string;
27733
28062
  }
27734
28063
 
@@ -28077,6 +28406,7 @@ declare namespace Models {
28077
28406
  "acdAutoAnswer"?: boolean;
28078
28407
  "languagePreference"?: string;
28079
28408
  "lastTokenIssued"?: Models.OAuthLastTokenIssued;
28409
+ "dateLastLogin"?: string;
28080
28410
  "date"?: Models.ServerDate;
28081
28411
  "geolocationSettings"?: Models.GeolocationSettings;
28082
28412
  "organization"?: Models.Organization;
@@ -28178,6 +28508,7 @@ declare namespace Models {
28178
28508
  "modifiedBy"?: string;
28179
28509
  "createdBy"?: string;
28180
28510
  "memberCount"?: number;
28511
+ "userMemberCount"?: number;
28181
28512
  "joinedMemberCount"?: number;
28182
28513
  "mediaSettings"?: { [key: string]: Models.MediaSetting; };
28183
28514
  "routingRules"?: Array<Models.RoutingRule>;
@@ -28470,6 +28801,12 @@ declare namespace Models {
28470
28801
  "lastAssociatedStation"?: Models.UserStation;
28471
28802
  }
28472
28803
 
28804
+ export interface UserTimeOffRequestReference {
28805
+ "id"?: string;
28806
+ "user": Models.UserReference;
28807
+ "selfUri"?: string;
28808
+ }
28809
+
28473
28810
  export interface UserTokensTopicTokenNotification {
28474
28811
  "user"?: Models.UserTokensTopicUriReference;
28475
28812
  "ipAddress"?: string;
@@ -28717,6 +29054,7 @@ declare namespace Models {
28717
29054
  "journeyUrlNotContainsAnyConditions"?: Array<string>;
28718
29055
  "journeyUrlContainsAllConditions"?: Array<string>;
28719
29056
  "journeyUrlNotContainsAllConditions"?: Array<string>;
29057
+ "flowMilestoneIds"?: Array<string>;
28720
29058
  }
28721
29059
 
28722
29060
  export interface VisibilityCondition {
@@ -28924,6 +29262,17 @@ declare namespace Models {
28924
29262
  "results": Array<Models.VoicemailMessage>;
28925
29263
  }
28926
29264
 
29265
+ export interface WaitlistPosition {
29266
+ "timeOffRequest"?: Models.TimeOffRequestReference;
29267
+ "timeOffLimit"?: Models.TimeOffLimitReference;
29268
+ "date"?: string;
29269
+ "waitlistPosition"?: number;
29270
+ }
29271
+
29272
+ export interface WaitlistPositionListing {
29273
+ "entities"?: Array<Models.WaitlistPosition>;
29274
+ }
29275
+
28927
29276
  export interface WebChatConfig {
28928
29277
  "webChatSkin"?: string;
28929
29278
  }
@@ -29416,6 +29765,7 @@ declare namespace Models {
29416
29765
  "schedulingCanceledBy"?: Models.WfmBuScheduleRunTopicUserReference;
29417
29766
  "schedulingCompletedTime"?: string;
29418
29767
  "messageCount"?: number;
29768
+ "messageSeverityCounts"?: Array<Models.WfmBuScheduleRunTopicSchedulerMessageSeverityCount>;
29419
29769
  }
29420
29770
 
29421
29771
  export interface WfmBuScheduleRunTopicBuSchedulingRunProgressNotification {
@@ -29424,6 +29774,11 @@ declare namespace Models {
29424
29774
  "result"?: Models.WfmBuScheduleRunTopicBuScheduleRun;
29425
29775
  }
29426
29776
 
29777
+ export interface WfmBuScheduleRunTopicSchedulerMessageSeverityCount {
29778
+ "severity"?: string;
29779
+ "count"?: number;
29780
+ }
29781
+
29427
29782
  export interface WfmBuScheduleRunTopicUserReference {
29428
29783
  "id"?: string;
29429
29784
  }
@@ -29446,6 +29801,7 @@ declare namespace Models {
29446
29801
  "failed"?: boolean;
29447
29802
  "runId"?: string;
29448
29803
  "messageCount"?: number;
29804
+ "messageSeverityCounts"?: Array<Models.WfmBuScheduleTopicSchedulerMessageSeverityCount>;
29449
29805
  }
29450
29806
 
29451
29807
  export interface WfmBuScheduleTopicBuScheduleMetadata {
@@ -29476,6 +29832,11 @@ declare namespace Models {
29476
29832
  "id"?: string;
29477
29833
  }
29478
29834
 
29835
+ export interface WfmBuScheduleTopicSchedulerMessageSeverityCount {
29836
+ "severity"?: string;
29837
+ "count"?: number;
29838
+ }
29839
+
29479
29840
  export interface WfmBuScheduleTopicUserReference {
29480
29841
  "id"?: string;
29481
29842
  }
@@ -29906,6 +30267,12 @@ declare namespace Models {
29906
30267
  "status"?: string;
29907
30268
  }
29908
30269
 
30270
+ export interface WfmScheduleActivity {
30271
+ "userReference"?: Models.UserReference;
30272
+ "activities"?: Array<Models.ScheduleActivity>;
30273
+ "fullDayTimeOffMarkers"?: Array<Models.FullDayTimeOffMarker>;
30274
+ }
30275
+
29909
30276
  export interface WfmScheduleReference {
29910
30277
  "id": string;
29911
30278
  "businessUnit": Models.WfmBusinessUnitReference;