proagents 1.6.16 → 1.6.18

package/.proagents/disaster-recovery/incident-response.md

@@ -1,565 +0,0 @@
-# Incident Response
-
-Incident response procedures and runbooks for development teams.
-
----
-
-## Overview
-
-Structured incident response ensures rapid detection, response, and recovery from issues.
-
-```
-┌─────────────────────────────────────────────────────────────┐
-│                  Incident Response Flow                      │
-├─────────────────────────────────────────────────────────────┤
-│                                                             │
-│  Detection ──► Triage ──► Response ──► Resolution ──► Review│
-│      │          │           │            │            │     │
-│      ▼          ▼           ▼            ▼            ▼     │
-│   Alerts    Severity    Containment   Fix/Rollback  Postmortem
-│   Monitor   Assessment  Communication  Verification  Learning
-│                                                             │
-└─────────────────────────────────────────────────────────────┘
-```
-
----
-
-## Severity Levels
-
-| Level | Name | Description | Response Time | Examples |
-|-------|------|-------------|---------------|----------|
-| SEV1 | Critical | Complete outage | < 15 min | System down, data breach |
-| SEV2 | Major | Significant impact | < 30 min | Core feature broken |
-| SEV3 | Minor | Limited impact | < 2 hours | Non-critical bug |
-| SEV4 | Low | Minimal impact | < 24 hours | UI glitch |
-
-### Severity Decision Matrix
-
-```
-┌─────────────────────────────────────────────────────────────┐
-│                  Severity Assessment                         │
-├─────────────────────────────────────────────────────────────┤
-│                                                             │
-│  Impact: How many users affected?                          │
-│  ├── All users ─────────────────────────► SEV1/SEV2        │
-│  ├── Many users (>10%) ─────────────────► SEV2/SEV3        │
-│  ├── Some users (<10%) ─────────────────► SEV3/SEV4        │
-│  └── Few users (<1%) ───────────────────► SEV4             │
-│                                                             │
-│  Urgency: Is it getting worse?                             │
-│  ├── Yes, rapidly ──────────────────────► Escalate         │
-│  ├── Yes, slowly ───────────────────────► Monitor          │
-│  └── No, stable ────────────────────────► Normal priority  │
-│                                                             │
-│  Data: Is data at risk?                                    │
-│  ├── Data loss/corruption ──────────────► SEV1             │
-│  ├── Data exposure ─────────────────────► SEV1             │
-│  └── No data impact ────────────────────► Continue assess  │
-│                                                             │
-└─────────────────────────────────────────────────────────────┘
-```
-
----
-
-## Incident Response Phases
-
-### Phase 1: Detection
-
-```yaml
-detection:
-  sources:
-    automated:
-      - monitoring_alerts
-      - error_rate_spikes
-      - health_check_failures
-      - security_events
-
-    manual:
-      - user_reports
-      - support_tickets
-      - team_observations
-
-  initial_actions:
-    - acknowledge_alert
-    - create_incident_ticket
-    - notify_on_call
-```
-
-### Phase 2: Triage
-
-```markdown
-## Triage Checklist
-
-☐ Confirm the issue is real (not false positive)
-☐ Assess severity level
-☐ Identify affected systems/users
-☐ Determine if it's getting worse
-☐ Assign incident commander
-
-## Key Questions
-
-1. What is broken?
-2. Who is affected?
-3. When did it start?
-4. Is it getting worse?
-5. What changed recently?
-```
-
-### Phase 3: Response
-
-```yaml
-response:
-  immediate_actions:
-    sev1:
-      - "Page incident commander"
-      - "Start incident channel"
-      - "Begin customer communication"
-      - "Consider immediate rollback"
-
-    sev2:
-      - "Alert on-call team"
-      - "Create incident channel"
-      - "Begin investigation"
-
-    sev3:
-      - "Assign to engineer"
-      - "Track in ticket system"
-      - "Schedule fix"
-
-  communication:
-    internal:
-      - incident_channel
-      - status_updates
-    external:
-      - status_page
-      - customer_notification
-```
-
-### Phase 4: Resolution
-
-```markdown
-## Resolution Steps
-
-1. **Contain** - Stop the bleeding
-   - Rollback if needed
-   - Disable affected features
-   - Block problematic traffic
-
-2. **Fix** - Address root cause
-   - Identify root cause
-   - Implement fix
-   - Test fix
-
-3. **Verify** - Confirm resolution
-   - Check metrics normalized
-   - Verify user reports stopped
-   - Confirm monitoring green
-
-4. **Communicate** - Update stakeholders
-   - Update status page
-   - Notify affected users
-   - Close incident channel
-```
-
-### Phase 5: Review
-
-```markdown
-## Post-Incident Review
-
-**Within 24-48 hours:**
-- Document timeline
-- Identify root cause
-- List contributing factors
-
-**Within 1 week:**
-- Hold blameless postmortem
-- Document learnings
-- Create action items
-- Update runbooks
-```
-
----
-
-## Incident Runbooks
-
-### SEV1: Complete System Outage
-
-```markdown
-## SEV1 Runbook: Complete System Outage
-
-**Time Target:** Resolution within 1 hour
-
-### Immediate Actions (0-5 minutes)
-
-1. ☐ Acknowledge alert
-2. ☐ Page incident commander
-3. ☐ Create incident channel (#incident-YYYYMMDD)
-4. ☐ Update status page: "Investigating"
-
-### Triage (5-15 minutes)
-
-1. ☐ Verify outage scope
-2. ☐ Check recent deployments
-3. ☐ Check infrastructure status
-4. ☐ Check external dependencies
-
-### Response (15-30 minutes)
-
-1. ☐ If deployment related:
-   ```bash
-   proagents rollback production --emergency
-   ```
-
-2. ☐ If infrastructure related:
-   ```bash
-   proagents dr failover
-   ```
-
-3. ☐ Update status page: "Identified"
-
-### Resolution (30-60 minutes)
-
-1. ☐ Verify services recovering
-2. ☐ Monitor error rates
-3. ☐ Run smoke tests
-4. ☐ Update status page: "Resolved"
-
-### Post-Incident
-
-1. ☐ Close incident channel
-2. ☐ Schedule postmortem
-3. ☐ Document timeline
-```
-
-### SEV1: Security Breach
-
-```markdown
-## SEV1 Runbook: Security Breach
-
-**Time Target:** Containment within 30 minutes
-
-### Immediate Actions (0-5 minutes)
-
-1. ☐ Page security team
-2. ☐ Page incident commander
-3. ☐ Create secure incident channel
-4. ☐ DO NOT communicate externally yet
-
-### Containment (5-30 minutes)
-
-1. ☐ Identify breach scope
-   - What data was accessed?
-   - What systems are affected?
-   - Is the attack ongoing?
-
-2. ☐ Contain the breach
-   ```bash
-   # Isolate affected systems
-   proagents security isolate --system affected-service
-
-   # Rotate credentials
-   proagents security rotate-credentials --scope affected
-   ```
-
-3. ☐ Preserve evidence
-   ```bash
-   proagents security preserve-logs --incident INC-XXX
-   ```
-
-### Investigation (30-120 minutes)
-
-1. ☐ Determine attack vector
-2. ☐ Identify all affected data
-3. ☐ Assess legal obligations (GDPR, etc.)
-4. ☐ Engage legal/compliance if needed
-
-### Communication
-
-1. ☐ Internal stakeholders
-2. ☐ Legal assessment
-3. ☐ Regulatory notification (if required)
-4. ☐ Customer notification (if required)
-```
-
-### SEV2: Database Issues
-
-```markdown
-## SEV2 Runbook: Database Issues
-
-**Time Target:** Resolution within 2 hours
-
-### Symptoms
-
-- Slow queries
-- Connection errors
-- Replication lag
-- Lock contention
-
-### Triage
-
-1. ☐ Check database metrics
-   ```bash
-   proagents db status
-   ```
-
-2. ☐ Check recent changes
-   - New deployments?
-   - Schema migrations?
-   - Query changes?
-
-### Response
-
-1. **Connection Issues**
-   ```bash
-   # Check connection pool
-   proagents db connections
-
-   # Kill long-running queries
-   proagents db kill-queries --older-than 300s
-   ```
-
-2. **Performance Issues**
-   ```bash
-   # Identify slow queries
-   proagents db slow-queries
-
-   # Check for locks
-   proagents db locks
-   ```
-
-3. **Replication Issues**
-   ```bash
-   # Check replication status
-   proagents db replication-status
-
-   # If severely lagged, consider failover
-   proagents db failover --dry-run
-   ```
-
-### If Rollback Needed
-
-```bash
-proagents db rollback --steps 1
-```
-```
-
----
-
-## Communication Templates
-
-### Status Page Update
-
-```markdown
-**[INVESTIGATING]** - Service Degradation
-
-We are currently investigating reports of slow performance.
-
-**Affected Services:** [list services]
-**Impact:** [describe impact]
-**Started:** [time]
-
-Updates will be provided every 30 minutes.
-```
-
-### Resolution Communication
-
-```markdown
-**[RESOLVED]** - Service Degradation
-
-The service issues have been resolved. All services are operating normally.
-
-**Duration:** [start time] - [end time]
-**Root Cause:** [brief description]
-**Resolution:** [what was done]
-
-We apologize for any inconvenience. A full postmortem will be conducted.
-```
-
-### Customer Notification
-
-```markdown
-Subject: Service Incident Notification
-
-Dear Customer,
-
-We experienced a service disruption on [date] from [time] to [time].
-
-**What happened:** [description]
-**Impact to you:** [specific impact]
-**What we did:** [resolution]
-**Prevention:** [what we're doing to prevent recurrence]
-
-We apologize for any inconvenience this may have caused.
-
-[Name]
-[Company]
-```
-
----
-
-## Incident Management Tools
-
-### CLI Commands
-
-```bash
-# Create incident
-proagents incident create --severity SEV2 --title "API errors"
-
-# Update incident
-proagents incident update INC-123 --status investigating
-
-# Add timeline entry
-proagents incident timeline INC-123 "Identified root cause"
-
-# Close incident
-proagents incident close INC-123 --resolution "Rolled back to v2.3.1"
-
-# Generate postmortem template
-proagents incident postmortem INC-123
-```
-
-### Integration Configuration
-
-```yaml
-incident:
-  integrations:
-    pagerduty:
-      enabled: true
-      api_key: "${PAGERDUTY_API_KEY}"
-      service_id: "SERVICE123"
-
-    slack:
-      enabled: true
-      webhook: "${SLACK_WEBHOOK}"
-      channels:
-        incidents: "#incidents"
-        status: "#status-updates"
-
-    status_page:
-      enabled: true
-      provider: "statuspage.io"
-      page_id: "${STATUSPAGE_ID}"
-
-    jira:
-      enabled: true
-      project: "INC"
-      issue_type: "Incident"
-```
-
----
-
-## Postmortem Template
-
-```markdown
-# Incident Postmortem: [Incident Title]
-
-**Date:** [Date]
-**Duration:** [Start time] - [End time]
-**Severity:** [SEV level]
-**Incident Commander:** [Name]
-
-## Summary
-
-[2-3 sentence summary of what happened]
-
-## Impact
-
-- Users affected: [number]
-- Duration: [time]
-- Revenue impact: [if applicable]
-- SLA impact: [if applicable]
-
-## Timeline
-
-| Time | Event |
-|------|-------|
-| HH:MM | Issue detected |
-| HH:MM | Incident declared |
-| HH:MM | Root cause identified |
-| HH:MM | Fix deployed |
-| HH:MM | Issue resolved |
-
-## Root Cause
-
-[Detailed explanation of what caused the incident]
-
-## Contributing Factors
-
-1. [Factor 1]
-2. [Factor 2]
-3. [Factor 3]
-
-## What Went Well
-
-- [Positive 1]
-- [Positive 2]
-
-## What Could Be Improved
-
-- [Improvement 1]
-- [Improvement 2]
-
-## Action Items
-
-| Action | Owner | Due Date | Status |
-|--------|-------|----------|--------|
-| [Action 1] | [Name] | [Date] | [ ] |
-| [Action 2] | [Name] | [Date] | [ ] |
-
-## Lessons Learned
-
-[Key takeaways from this incident]
-```
-
----
-
-## On-Call Configuration
-
-```yaml
-oncall:
-  schedules:
-    primary:
-      rotation: "weekly"
-      members:
-        - "engineer1@company.com"
-        - "engineer2@company.com"
-        - "engineer3@company.com"
-
-    secondary:
-      rotation: "weekly"
-      offset: 1  # Day offset from primary
-      members:
-        - "senior1@company.com"
-        - "senior2@company.com"
-
-  escalation:
-    - level: 1
-      delay: 5  # minutes
-      target: "primary"
-
-    - level: 2
-      delay: 15
-      target: "secondary"
-
-    - level: 3
-      delay: 30
-      target: "engineering_manager"
-
-  handoff:
-    time: "09:00"
-    timezone: "America/New_York"
-    reminder: 1  # hour before
-```
-
----
-
-## Best Practices
-
-1. **Blameless Culture**: Focus on systems, not individuals
-2. **Clear Ownership**: Always have an incident commander
-3. **Communication**: Over-communicate during incidents
-4. **Documentation**: Document everything in real-time
-5. **Practice**: Run regular incident simulations
-6. **Automate**: Automate detection and response where possible
-7. **Learn**: Always conduct postmortems
-8. **Improve**: Turn learnings into concrete actions