posthog-js 1.428.6 → 1.428.7

package/dist/conversations.js

@@ -1,2 +1,2 @@
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xe(tt,{styles:e,primaryColor:t,placeholderText:i,messages:this.state.messages,inputValue:this.state.inputValue,isLoading:this.state.isLoading,error:this.state.error,isResolved:this.state.isCurrentTicketResolved,onInputChange:this.P,onKeyDown:this.lt,onSendMessage:this.gt,onStartNewConversation:this.T,messagesEndRef:e=>{this.v=e}})}dp(e){return xe(Re,{styles:e,restoreEmail:this.state.restoreEmail,restoreEmailError:this.state.restoreEmailError,restoreRequestLoading:this.state.restoreRequestLoading,restoreRequestSuccess:this.state.restoreRequestSuccess,onEmailChange:this.Kf,onSubmit:this.ip})}hp(e){switch(e){case"tickets":return"Conversations";case"restore_request":return"Restore conversations";case"identification":case"messages":return"Support chat"}}cp(e,t,i){switch(this.state.view){case"identification":return this.sp(e);case"restore_request":return this.dp(e);case"tickets":return this.ap(e);case"messages":return this.up(e,t,i)}}render(){var e=this.props.config,t=this.state,r=t.state,n=t.view,o=e.color||"#5375ff",s=e.widgetPosition||"bottom_right",l=e.placeholderText||"Type your message...",a=me(o,s);if("closed"===r)return xe(we,{primaryColor:o,position:s,handleToggleOpen:this.m,unreadCount:this.state.unreadCount});var u=i({},a.window,a.windowOpen),d="messages"===n&&this.state.showTicketList||"restore_request"===n,h=!this.state.isIdentityMode&&("tickets"===n||"messages"===n);return xe("div",{style:a.widget,children:xe("div",{style:u,children:[xe("div",{style:a.header,children:[xe("div",{style:d?a.headerWithBack:a.headerTitle,children:[d&&this.lp(a),xe("span",{style:a.headerTitle,children:this.hp(n)})]}),xe("div",{style:a.headerActions,children:xe(be,{primaryColor:o,handleClose:this.k})})]}),this.cp(a,o,l),h&&xe("div",{style:a.recoverFooter,children:["Don't see your previous tickets?"," ",xe("button",{type:"button",style:a.recoverFooterLink,onClick:this.L,children:"Recover them here"})]})]})})}};var lt=function(e,t){var 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changed",{from:this.Rp,to:e}),this.Rp=e},this.S=function(){var e=t(function*(e){var t,i,r;l.Hp(e),l.bp=null,null==(t=l.fp)||t.clearMessages(),l.Rp="messages",null==(i=l.fp)||i.setView("messages"),null==(r=l.fp)||r.setCurrentTicketResolved(l.Vp()),l.qp(),yield l.Ap(),l.Yp()&&l.Cp>0&&l.Up()});return function(t){return e.apply(this,arguments)}}(),this.T=()=>{var e,t,i;ct.info("New conversation requested"),this.vp=null,this.sl.clearTicketId(),this.bp=null,this.Rp="messages",null==(e=this.fp)||e.setView("messages"),null==(t=this.fp)||t.setCurrentTicketResolved(!1),null==(i=this.fp)||i.clearMessages(!0)},this.M=t(function*(){var e,t;ct.info("Back to tickets requested"),l.Rp="tickets",null==(e=l.fp)||e.setView("tickets"),null==(t=l.fp)||t.setTicketsLoading(!0),yield l.$p(),l.qp(),l._posthog.capture("$conversations_back_to_tickets")}),this.Xp=function(){var e=t(function*(e){try{yield l.Ka()}catch(e){ct.error("Polling iteration failed",e)}e===l.yp&&l.Gp(e)});return function(t){return e.apply(this,arguments)}}(),this.Rn=e,this.sl=new ve(i),this.Kp=this.sl.getOrCreateWidgetSessionId(),this.Jp=!0===e.widgetEnabled,this.Zp=function(e){var t;if(!e||0===e.length)return!0;var i=null==re||null==(t=re.location)?void 0:t.hostname;return!i||e.some(e=>{var t=function(e){var t=e.replace(/^https?:\/\//,"");return(t=t.split("/")[0].split("?")[0].split(":")[0])||null}(e);if(!t)return!1;if(t.startsWith("*.")){var r=t.slice(2);return i.endsWith("."+r)||i===r}return i===t})}(e.domains),re&&(o=(n={}).capture,s=n.passive,null==(r=re)||r.addEventListener("online",this.nr,{capture:void 0!==o&&o,passive:void 0===s||s})),this.Qp()}cv(){var e,t,i=null==re||null==(e=re.location)?void 0:e.href;return this._posthog.config.disable_capture_url_hashes?(t=i)?t.split("#")[0]:t:i}sendMessage(e,i,r){var n=this;return t(function*(){var t=r?null:n.vp,o=!t,s=n.Rn.token;return new Promise((l,a)=>{var u=n.kv(),d=(null==i?void 0:i.name)||u.name||null,h=(null==i?void 0:i.email)||u.email||null,c=n.eg(),f={message:e.trim(),traits:{name:d,email:h},ticket_id:t};c?(Object.assign(f,c),f.distinct_id=c.identity_distinct_id):(f.widget_session_id=n.Kp,f.distinct_id=n._posthog.get_distinct_id());try{var p=n._posthog.get_session_id();p&&(f.session_id=p);var v=n._posthog.get_session_replay_url({withTimestamp:!0,timestampLookBack:30}),g=o?n.cv():void 0;(v||g)&&(f.session_context={session_replay_url:v||void 0,current_url:g||void 0})}catch(e){ct.warn("Failed to capture session context",e)}n._posthog._send_request({url:n._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/message"),method:"POST",data:f,headers:{"X-Conversations-Token":s},callback(t){if(200===t.statusCode||201===t.statusCode)if(t.json){var i=t.json;o&&i.ticket_id&&(n.vp=i.ticket_id,n.sl.saveTicketId(i.ticket_id),ct.info("New ticket created",{ticketId:i.ticket_id,forced:!0===r})),n._posthog.capture("$conversations_message_sent",{ticketId:i.ticket_id,isNewTicket:o,messageLength:e.length}),n.bp=i.created_at,n.Ip&&n.qp(),l(i)}else a(pt("sending message"));else a(ft(t,"sending message","Failed to send message",!0))}})})})()}Hp(e){e&&e!==this.vp&&(this.vp=e,this.sl.saveTicketId(e),this.bp=null)}getMessages(e,i){var r=this;return t(function*(){var t=e||r.vp;if(!t)throw new Error("No ticket ID provided and no active conversation");r.Hp(e);var n=r.Rn.token;return new Promise((e,o)=>{var s=r.eg(),l={limit:"50"};s?Object.assign(l,s):l.widget_session_id=r.Kp,i&&(l.after=i),r._posthog._send_request({url:r._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/messages/"+t+"?"+lt(l)),method:"GET",timestampMode:"query",headers:{"X-Conversations-Token":n},callback(t){r.tg(t.statusCode),r.ig(t.statusCode),200===t.statusCode?t.json?e(t.json):o(pt("fetching messages")):o(ft(t,"fetching messages","Failed to fetch messages"))}})})})()}markAsRead(e){var i=this;return t(function*(){var t=e||i.vp;if(!t)throw new Error("No ticket ID provided and no active conversation");i.Hp(e);var r=i.Rn.token;return ct.info("Marking messages as read",{ticketId:t}),new Promise((e,n)=>{var o=i.eg()||{widget_session_id:i.Kp};i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/messages/"+t+"/read"),method:"POST",data:o,headers:{"X-Conversations-Token":r},callback(t){200===t.statusCode?t.json?e(t.json):n(pt("marking messages as read")):n(ft(t,"marking messages as read","Failed to mark messages as read"))}})})})()}Qp(){if(oe&&re){if(this.eg())return this.sl.clearTicketId(),void this.vf();var e=dt();if(e&&!this.Mp)return this.Mp=!0,ht(),setTimeout(ht,0),void this.rg(e).catch(e=>{nt(e)||ct.warn("Failed to restore conversations from URL token",e)}).finally(()=>{ht(),this.vf()});this.vf()}else ct.info("Conversations not available: Document or window not available")}vf(){this.Mp=!0,this.vp=this.sl.loadTicketId(),ct.info("Loaded ticket ID from storage",{ticketId:this.vp}),this._posthog.capture("$conversations_loaded",{hasExistingTicket:!!this.vp,widgetEnabled:this.Jp,domainAllowed:this.Zp}),this.Jp&&this.Zp?this.ng():ct.info("Widget not rendered",{widgetEnabled:this.Jp,domainAllowed:this.Zp}),this.og()}rg(e){var i=this;return t(function*(){try{return yield i.sg(e)}catch(t){return nt(t)&&"network"===t.kind&&"cause"in t||ct.warn("Restore token exchange failed, retrying once",t),yield i.sg(e)}})()}sg(e){var i=this;return t(function*(){var t,r=i.Rn.token,n={restore_token:e,widget_session_id:i.Kp,distinct_id:i._posthog.get_distinct_id(),current_url:i.cv()},o=yield new Promise((e,t)=>{i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/restore"),method:"POST",data:n,headers:{"X-Conversations-Token":r},callback(i){200===i.statusCode?i.json?e(i.json):t(pt("restoring conversations",!1)):t(ft(i,"restoring conversations","Failed to restore conversations",!0,!1))}})});return"success"!==o.status?(ct.info("Restore token was not accepted",{status:o.status,code:o.code}),o):(i.bp=null,i.Cp=0,o.widget_session_id&&(i.Kp=o.widget_session_id,i.sl.setWidgetSessionId(o.widget_session_id)),null!=(t=o.migrated_ticket_ids)&&t.length?(i.vp=o.migrated_ticket_ids[0],i.sl.saveTicketId(i.vp),i.Ip&&i.qp(),i.Pp(),i.Op()):(i.vp=null,i.sl.clearTicketId()),o)})()}ng(){return this.Ip?Promise.resolve():(this.Ep||(this.Ep=this.lg()),this.Ep)}lg(){var e=this;return t(function*(){var t="open"===e.sl.loadWidgetState()?"open":"closed";e.Tp=t;var i=e.ag(),r=yield e.ug(),n=r.view,o=r.tickets;e.Rp=n,e.dg(t,i,n,o),e.Ip=!0,e._posthog.capture("$conversations_widget_loaded",{hasExistingTicket:!!e.vp,initialState:t,initialView:n,ticketCount:o.length,hasUserTraits:!!i}),e.qp(),e.hg()})()}kv(){var e,t=(null==(e=this._posthog.persistence)?void 0:e.props)||{},i=this._posthog.get_property("$stored_person_properties")||{};return{name:i.$name||i.name||t.$name||t.name||void 0,email:i.$email||i.email||t.$email||t.email||void 0}}ag(){var e=this.kv(),t=e.name,i=e.email;if(t||i)return{name:t||void 0,email:i||void 0};var r=this.sl.loadUserTraits();return r&&(r.name||r.email)?r:null}Up(){var e=this;return t(function*(){if(e.vp)try{var t,i=yield e.markAsRead(e.vp);e.Cp=i.unread_count,null==(t=e.fp)||t.setUnreadCount(0),ct.info("Messages marked as read",{unreadCount:i.unread_count})}catch(e){nt(e)||ct.error("Failed to mark messages as read",e)}})()}Ap(){var e=this;return t(function*(){if(e.vp)try{var t,i,r=e._posthog.config.identity_distinct_id,n=e.vp,o=yield e.getMessages(e.vp,e.bp||void 0);if(e._posthog.config.identity_distinct_id!==r||e.vp!==n)return;Z(o.unread_count)&&(e.Cp=o.unread_count,null==(t=e.fp)||t.setUnreadCount(o.unread_count),o.unread_count>0&&e.Yp()&&e.Up()),o.ticket_status&&e.cg(n,o.ticket_status),o.messages.length>0&&(null==(i=e.fp)||i.addMessages(o.messages),e.bp=o.messages[o.messages.length-1].created_at)}catch(e){nt(e)||ct.error("Failed to load messages",e)}})()}Yp(){return"open"===this.Tp}$p(){var e=this;return t(function*(){try{var t,i,r,n=yield e.getTickets();e.Lp=n.results,e.Fp=e.fg(n.results),null==(t=e.fp)||t.updateTickets(n.results,e.Fp);var o=n.results.reduce((e,t)=>e+(t.unread_count||0),0);e.Cp=o,null==(i=e.fp)||i.setUnreadCount(o),null==(r=e.fp)||r.setCurrentTicketResolved(e.Vp()),ct.info("Tickets loaded",{count:n.results.length,totalUnread:o})}catch(e){nt(e)||ct.error("Failed to load tickets",e)}})()}fg(e){return e.length>=1}Vp(){var e;return!!this.vp&&"resolved"===(null==(e=this.Lp.find(e=>e.id===this.vp))?void 0:e.status)}cg(e,t){var r,n,o=this.Lp.findIndex(t=>t.id===e);-1!==o&&this.Lp[o].status!==t&&(this.Lp=[...this.Lp.slice(0,o),i({},this.Lp[o],{status:t}),...this.Lp.slice(o+1)],this.Fp=this.fg(this.Lp),null==(r=this.fp)||r.updateTickets(this.Lp,this.Fp),null==(n=this.fp)||n.setCurrentTicketResolved(this.Vp()))}tg(e){this.Wp=((e,t)=>{if(0===e){if(se()){var i=t+1;return 3===i&&ct.warn("Conversations polling requests are failing before receiving an HTTP response; this can happen due to network issues, CORS, browser blocking, or ad blockers. Stopped polling conversations; will try again when connectivity changes."),i}return t}return 0})(e,this.Wp)}ig(e){429===e?this.xp+=1:e>=200&&300>e&&(this.xp=0)}ug(){var e=this;return t(function*(){try{var t=e._posthog.config.identity_distinct_id,i=yield e.getTickets();return e._posthog.config.identity_distinct_id!==t?{view:"messages",tickets:[]}:{view:e.pg(i.results),tickets:i.results}}catch(e){return nt(e)||ct.error("Failed to determine initial view",e),{view:"messages",tickets:[]}}})()}pg(e){this.Lp=e,this.Fp=this.fg(e);var t=e.reduce((e,t)=>e+(t.unread_count||0),0);return this.Cp=t,2>e.length?1===e.length&&"resolved"===e[0].status?(this.vp=null,this.sl.clearTicketId(),"tickets"):(1===e.length&&(this.vp=e[0].id,this.sl.saveTicketId(e[0].id)),"messages"):(this.vp=null,"tickets")}qp(){if(!this.mp){this.mp=!0;var e=++this.yp;ct.info("Started polling",{view:this.Rp}),this.Xp(e)}}Gp(e){if(this.mp&&e===this.yp)return this.vg()?void(this.gp=null==re?void 0:re.setTimeout(()=>{this.Xp(e)},this.gg())):(this.gp=null,this.mp=!1,void ct.info("Nothing to poll, pausing until next user action"))}gg(){return this.xp>0?Math.min(5e3*Math.pow(2,this.xp-1),6e4):this.Yp()?5e3:15e3}vg(){return"restore_request"!==this.Rp&&("messages"===this.Rp?!!this.vp:this.Lp.length>0)}zp(){null!=this.gp&&(null==re||re.clearTimeout(this.gp),this.gp=null,ct.info("Stopped polling for messages")),this.mp=!1,this.yp++}mg(){this.Ip&&this.pp&&(this.pp.isConnected||null!=oe&&oe.body&&(oe.body.appendChild(this.pp),ct.info("Re-attached widget after it was detached from the DOM")))}hg(){this.wp||(this.wp=null==re?void 0:re.setInterval(()=>{this.mg()},1e3))}yg(){this.wp&&(null==re||re.clearInterval(this.wp),this.wp=null)}og(){this.Sp=this._posthog.on("eventCaptured",e=>{var t;"$identify"===e.event&&(null==(t=this.fp)||t.setUserIdentified())})}show(){this.Zp?this.Ip||this.ng():ct.warn("Cannot show widget: current domain is not allowed")}hide(){this.zp(),this.yg(),this.pp&&(H(null,this.pp),this.pp.remove(),this.pp=null),this.fp=null,this.Ip=!1,this.Ep=null,this.bp=null}isVisible(){return this.Ip}getTickets(e){var i=this;return t(function*(){var t,r,n=i.Rn.token,o=i.eg(),s={limit:String(null!==(t=null==e?void 0:e.limit)&&void 0!==t?t:20),offset:String(null!==(r=null==e?void 0:e.offset)&&void 0!==r?r:0)};return o?Object.assign(s,o):s.widget_session_id=i.Kp,null!=e&&e.status&&(s.status=e.status),new Promise((e,t)=>{i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/tickets?"+lt(s)),method:"GET",timestampMode:"query",headers:{"X-Conversations-Token":n},callback(r){i.tg(r.statusCode),i.ig(r.statusCode),200===r.statusCode?r.json?e(r.json):t(pt("fetching tickets")):t(ft(r,"fetching tickets","Failed to fetch tickets"))}})})})()}requestRestoreLink(e){var i=this;return t(function*(){if(i.eg())return{ok:!0};var t=e.trim().toLowerCase();if(!t)throw new Error("Email is required");var r=i.Rn.token,n={email:t,request_url:i.cv()||""};return new Promise((e,t)=>{i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/restore/request"),method:"POST",data:n,headers:{"X-Conversations-Token":r},callback(i){200===i.statusCode?e({ok:!0}):t(ft(i,"requesting restore link","Failed to request restore link"))}})})})()}restoreFromToken(e){var i=this;return t(function*(){if(i.eg())return{status:"success"};var t=e.trim();if(!t)throw new Error("Restore token is required");try{return yield i.rg(t)}finally{ht()}})()}restoreFromUrlToken(){var e=this;return t(function*(){if(e.eg())return null;var t=dt();if(!t)return null;try{return yield e.restoreFromToken(t)}finally{ht()}})()}getCurrentTicketId(){return this.vp}getWidgetSessionId(){return this.Kp}eg(){var e=this._posthog.config.identity_distinct_id,t=this._posthog.config.identity_hash;if(!e||!t)return null;var i={identity_distinct_id:e,identity_hash:t},r=this._posthog.config.identity_claims;return r&&Object.entries(r).forEach(e=>{var t=e[0],r=e[1],n="distinct_id"===t||"hash"===t||t.startsWith("hash_");t&&!n&&r&&"string"==typeof r.value&&r.value.length>0&&"string"==typeof r.hash&&r.hash.length>0&&(i["identity_"+t]=r.value,i["identity_hash_"+t]=r.hash)}),i}setIdentity(){var e;this.xg(),null==(e=this.fp)||e.setIdentityMode(!0),this.wg()}clearIdentity(){var e;this.xg(),null==(e=this.fp)||e.setIdentityMode(!1),this.wg()}xg(){var e;this.vp=null,this.sl.clearTicketId(),this.bp=null,null==(e=this.fp)||e.clearMessages(!0)}wg(){var e=this;return t(function*(){try{var t,i,r,n,o=e._posthog.config.identity_distinct_id,s=yield e.getTickets();if(e._posthog.config.identity_distinct_id!==o)return;var l=e.pg(s.results);null==(t=e.fp)||t.updateTickets(s.results,e.Fp),null==(i=e.fp)||i.setUnreadCount(e.Cp),null==(r=e.fp)||r.setCurrentTicketResolved(e.Vp()),e.Rp=l,null==(n=e.fp)||n.setView(l),e.Ip&&e.qp(),"messages"===l&&e.vp&&e.Ap()}catch(e){nt(e)||ct.error("Failed to load tickets after identity change",e)}})()}destroy(){this.zp(),this.yg(),re&&re.removeEventListener("online",this.nr),this.Sp&&(this.Sp(),this.Sp=null),this.pp&&(H(null,this.pp),this.pp.remove(),this.pp=null),this.fp=null,gt===this&&(gt=null),ct.info("Widget destroyed")}reset(){this.sl.clearAll(),this.vp=null,this.bp=null,this.Cp=0,this.Wp=0,this.destroy(),ct.info("Conversations reset")}dg(e,t,i,r){if(void 0===i&&(i="messages"),void 0===r&&(r=[]),oe){var n=oe.getElementById(vt);if(!n){if(!oe.body)return void ct.info("Conversations widget not rendered: Document body not available 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xe(tt,{styles:e,primaryColor:t,placeholderText:i,messages:this.state.messages,inputValue:this.state.inputValue,isLoading:this.state.isLoading,error:this.state.error,isResolved:this.state.isCurrentTicketResolved,onInputChange:this.P,onKeyDown:this.lt,onSendMessage:this.gt,onStartNewConversation:this.T,messagesEndRef:e=>{this.v=e}})}hp(e){return xe(Re,{styles:e,restoreEmail:this.state.restoreEmail,restoreEmailError:this.state.restoreEmailError,restoreRequestLoading:this.state.restoreRequestLoading,restoreRequestSuccess:this.state.restoreRequestSuccess,onEmailChange:this.ep,onSubmit:this.rp})}cp(e){switch(e){case"tickets":return"Conversations";case"restore_request":return"Restore conversations";case"identification":case"messages":return"Support chat"}}fp(e,t,i){switch(this.state.view){case"identification":return this.lp(e);case"restore_request":return this.hp(e);case"tickets":return this.up(e);case"messages":return this.dp(e,t,i)}}render(){var e=this.props.config,t=this.state,r=t.state,n=t.view,o=e.color||"#5375ff",s=e.widgetPosition||"bottom_right",l=e.placeholderText||"Type your message...",a=me(o,s);if("closed"===r)return xe(we,{primaryColor:o,position:s,handleToggleOpen:this.m,unreadCount:this.state.unreadCount});var u=i({},a.window,a.windowOpen),d="messages"===n&&this.state.showTicketList||"restore_request"===n,h=!this.state.isIdentityMode&&("tickets"===n||"messages"===n);return xe("div",{style:a.widget,children:xe("div",{style:u,children:[xe("div",{style:a.header,children:[xe("div",{style:d?a.headerWithBack:a.headerTitle,children:[d&&this.ap(a),xe("span",{style:a.headerTitle,children:this.cp(n)})]}),xe("div",{style:a.headerActions,children:xe(be,{primaryColor:o,handleClose:this.k})})]}),this.fp(a,o,l),h&&xe("div",{style:a.recoverFooter,children:["Don't see your previous tickets?"," ",xe("button",{type:"button",style:a.recoverFooterLink,onClick:this.L,children:"Recover them here"})]})]})})}};var lt=function(e,t){var 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Please wait before trying again.");var u=(null==(o=e.json)?void 0:o.error)||(null==(s=e.json)?void 0:s.detail)||(null==(l=e.json)?void 0:l.message)||i;return n&&ct.error(i,{status:e.statusCode}),rt("http",u)},pt=function(e,t){void 0===t&&(t=!0);var i="Invalid response from server";return t&&ct.error(i,{operation:e}),rt("invalid_response",i)},vt="ph-conversations-widget-container",gt=null,mt=class{constructor(e,i){var r,n,o,s,l=this;this._posthog=i,this.pp=null,this.vp=null,this.gp=null,this.mp=null,this.yp=!1,this.xp=0,this.wp=0,this.bp=null,this.kp=null,this._p=!1,this.Sp=!1,this.Cp=null,this.Tp=0,this.Ip="closed",this.Mp=!1,this.Ep=!1,this.Rp=null,this.Lp="messages",this.Fp=[],this.Wp=!1,this.zp=0,this.nr=()=>{this.zp=0,this.wp=0,this.yp&&(this.qp(),this.Dp())},this.Bp=e=>{this.sl.saveUserTraits(e),this._posthog.capture("$conversations_user_identified",{hasName:!!e.name,hasEmail:!!e.email})},this.Pp=function(){var e=t(function*(e){var t=yield l.requestRestoreLink(e);return l._posthog.capture("$conversations_restore_link_requested",{hasEmail:!!e}),t});return function(t){return e.apply(this,arguments)}}(),this.gt=function(){var e=t(function*(e){var t,i=(null==(t=l.pp)?void 0:t.getUserTraits())||void 0;yield l.sendMessage(e,i),setTimeout(()=>l.Np(),1e3)});return function(t){return e.apply(this,arguments)}}(),this.Up=e=>{this.Ip=e,ct.info("Widget state changed",{state:e,view:this.Lp}),this._posthog.capture("$conversations_widget_state_changed",{state:e,view:this.Lp,ticketId:this.gp}),this.sl.saveWidgetState(e),this.Mp&&(this.qp(),this.Dp()),"open"===e&&"messages"===this.Lp&&this.Tp>0&&this.gp&&this.Ap()},this.Np=t(function*(){if(!l._p&&l.gp&&!at(l.zp,3)){l._p=!0;try{yield l.Op()}finally{l._p=!1}}}),this.$p=t(function*(){if(!l.Sp&&!at(l.zp,3)){l.Sp=!0;try{yield l.jp()}finally{l.Sp=!1}}}),this.Ka=t(function*(){"restore_request"!==l.Lp&&("messages"===l.Lp?yield l.Np():yield l.$p())}),this.Hp=e=>{ct.info("View changed",{from:this.Lp,to:e}),this.Lp=e},this.S=function(){var e=t(function*(e){var t,i,r;l.Vp(e),l.kp=null,null==(t=l.pp)||t.clearMessages(),l.Lp="messages",null==(i=l.pp)||i.setView("messages"),null==(r=l.pp)||r.setCurrentTicketResolved(l.Yp()),l.Dp(),yield l.Op(),l.Xp()&&l.Tp>0&&l.Ap()});return function(t){return e.apply(this,arguments)}}(),this.T=()=>{var e,t,i;ct.info("New conversation requested"),this.gp=null,this.sl.clearTicketId(),this.kp=null,this.Lp="messages",null==(e=this.pp)||e.setView("messages"),null==(t=this.pp)||t.setCurrentTicketResolved(!1),null==(i=this.pp)||i.clearMessages(!0)},this.M=t(function*(){var e,t;ct.info("Back to tickets requested"),l.Lp="tickets",null==(e=l.pp)||e.setView("tickets"),null==(t=l.pp)||t.setTicketsLoading(!0),yield l.jp(),l.Dp(),l._posthog.capture("$conversations_back_to_tickets")}),this.Gp=function(){var e=t(function*(e){try{yield l.Ka()}catch(e){ct.error("Polling iteration failed",e)}e===l.xp&&l.Kp(e)});return function(t){return e.apply(this,arguments)}}(),this.Rn=e,this.sl=new ve(i),this.Jp=this.sl.getOrCreateWidgetSessionId(),this.Zp=!0===e.widgetEnabled,this.Qp=function(e){var t;if(!e||0===e.length)return!0;var i=null==re||null==(t=re.location)?void 0:t.hostname;return!i||e.some(e=>{var t=function(e){var t=e.replace(/^https?:\/\//,"");return(t=t.split("/")[0].split("?")[0].split(":")[0])||null}(e);if(!t)return!1;if(t.startsWith("*.")){var r=t.slice(2);return i.endsWith("."+r)||i===r}return i===t})}(e.domains),re&&(o=(n={}).capture,s=n.passive,null==(r=re)||r.addEventListener("online",this.nr,{capture:void 0!==o&&o,passive:void 0===s||s})),this.cv()}kv(){var e,t,i=null==re||null==(e=re.location)?void 0:e.href;return this._posthog.config.disable_capture_url_hashes?(t=i)?t.split("#")[0]:t:i}sendMessage(e,i,r){var n=this;return t(function*(){var t=r?null:n.gp,o=!t,s=n.Rn.token;return new Promise((l,a)=>{var u=n.eg(),d=(null==i?void 0:i.name)||u.name||null,h=(null==i?void 0:i.email)||u.email||null,c=n.tg(),f={message:e.trim(),traits:{name:d,email:h},ticket_id:t};c?(Object.assign(f,c),f.distinct_id=c.identity_distinct_id):(f.widget_session_id=n.Jp,f.distinct_id=n._posthog.get_distinct_id());try{var p=n._posthog.get_session_id();p&&(f.session_id=p);var v=n._posthog.get_session_replay_url({withTimestamp:!0,timestampLookBack:30}),g=o?n.kv():void 0;(v||g)&&(f.session_context={session_replay_url:v||void 0,current_url:g||void 0})}catch(e){ct.warn("Failed to capture session context",e)}n._posthog._send_request({url:n._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/message"),method:"POST",data:f,headers:{"X-Conversations-Token":s},callback(t){if(200===t.statusCode||201===t.statusCode)if(t.json){var i=t.json;o&&i.ticket_id&&(n.gp=i.ticket_id,n.sl.saveTicketId(i.ticket_id),ct.info("New ticket created",{ticketId:i.ticket_id,forced:!0===r})),n._posthog.capture("$conversations_message_sent",{ticketId:i.ticket_id,isNewTicket:o,messageLength:e.length}),n.kp=i.created_at,n.Mp&&n.Dp(),l(i)}else a(pt("sending message"));else a(ft(t,"sending message","Failed to send message",!0))}})})})()}Vp(e){e&&e!==this.gp&&(this.gp=e,this.sl.saveTicketId(e),this.kp=null)}getMessages(e,i){var r=this;return t(function*(){var t=e||r.gp;if(!t)throw new Error("No ticket ID provided and no active conversation");r.Vp(e);var n=r.Rn.token;return new Promise((e,o)=>{var s=r.tg(),l={limit:"50"};s?Object.assign(l,s):l.widget_session_id=r.Jp,i&&(l.after=i),r._posthog._send_request({url:r._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/messages/"+t+"?"+lt(l)),method:"GET",timestampMode:"query",headers:{"X-Conversations-Token":n},callback(t){r.ig(t.statusCode),r.rg(t.statusCode),200===t.statusCode?t.json?e(t.json):o(pt("fetching messages")):o(ft(t,"fetching messages","Failed to fetch messages"))}})})})()}markAsRead(e){var i=this;return t(function*(){var t=e||i.gp;if(!t)throw new Error("No ticket ID provided and no active conversation");i.Vp(e);var r=i.Rn.token;return ct.info("Marking messages as read",{ticketId:t}),new Promise((e,n)=>{var o=i.tg()||{widget_session_id:i.Jp};i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/messages/"+t+"/read"),method:"POST",data:o,headers:{"X-Conversations-Token":r},callback(t){200===t.statusCode?t.json?e(t.json):n(pt("marking messages as read")):n(ft(t,"marking messages as read","Failed to mark messages as read"))}})})})()}cv(){if(oe&&re){if(this.tg())return this.sl.clearTicketId(),void this.cf();var e=dt();if(e&&!this.Ep)return this.Ep=!0,ht(),setTimeout(ht,0),void this.ng(e).catch(e=>{nt(e)||ct.warn("Failed to restore conversations from URL token",e)}).finally(()=>{ht(),this.cf()});this.cf()}else ct.info("Conversations not available: Document or window not available")}cf(){this.Ep=!0,this.gp=this.sl.loadTicketId(),ct.info("Loaded ticket ID from storage",{ticketId:this.gp}),this._posthog.capture("$conversations_loaded",{hasExistingTicket:!!this.gp,widgetEnabled:this.Zp,domainAllowed:this.Qp}),this.Zp&&this.Qp?this.og():ct.info("Widget not rendered",{widgetEnabled:this.Zp,domainAllowed:this.Qp}),this.sg()}ng(e){var i=this;return t(function*(){try{return yield i.lg(e)}catch(t){return nt(t)&&"network"===t.kind&&"cause"in t||ct.warn("Restore token exchange failed, retrying once",t),yield i.lg(e)}})()}lg(e){var i=this;return t(function*(){var t,r=i.Rn.token,n={restore_token:e,widget_session_id:i.Jp,distinct_id:i._posthog.get_distinct_id(),current_url:i.kv()},o=yield new Promise((e,t)=>{i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/restore"),method:"POST",data:n,headers:{"X-Conversations-Token":r},callback(i){200===i.statusCode?i.json?e(i.json):t(pt("restoring conversations",!1)):t(ft(i,"restoring conversations","Failed to restore conversations",!0,!1))}})});return"success"!==o.status?(ct.info("Restore token was not accepted",{status:o.status,code:o.code}),o):(i.kp=null,i.Tp=0,o.widget_session_id&&(i.Jp=o.widget_session_id,i.sl.setWidgetSessionId(o.widget_session_id)),null!=(t=o.migrated_ticket_ids)&&t.length?(i.gp=o.migrated_ticket_ids[0],i.sl.saveTicketId(i.gp),i.Mp&&i.Dp(),i.Np(),i.$p()):(i.gp=null,i.sl.clearTicketId()),o)})()}og(){return this.Mp?Promise.resolve():(this.Rp||(this.Rp=this.ag()),this.Rp)}ag(){var e=this;return t(function*(){var t="open"===e.sl.loadWidgetState()?"open":"closed";e.Ip=t;var i=e.ug(),r=yield e.dg(),n=r.view,o=r.tickets;e.Lp=n,e.hg(t,i,n,o),e.Mp=!0,e._posthog.capture("$conversations_widget_loaded",{hasExistingTicket:!!e.gp,initialState:t,initialView:n,ticketCount:o.length,hasUserTraits:!!i}),e.Dp(),e.cg()})()}eg(){var e,t=(null==(e=this._posthog.persistence)?void 0:e.props)||{},i=this._posthog.get_property("$stored_person_properties")||{};return{name:i.$name||i.name||t.$name||t.name||void 0,email:i.$email||i.email||t.$email||t.email||void 0}}ug(){var e=this.eg(),t=e.name,i=e.email;if(t||i)return{name:t||void 0,email:i||void 0};var r=this.sl.loadUserTraits();return r&&(r.name||r.email)?r:null}Ap(){var e=this;return t(function*(){if(e.gp)try{var t,i=yield e.markAsRead(e.gp);e.Tp=i.unread_count,null==(t=e.pp)||t.setUnreadCount(0),ct.info("Messages marked as read",{unreadCount:i.unread_count})}catch(e){nt(e)||ct.error("Failed to mark messages as read",e)}})()}Op(){var e=this;return t(function*(){if(e.gp)try{var t,i,r=e._posthog.config.identity_distinct_id,n=e.gp,o=yield e.getMessages(e.gp,e.kp||void 0);if(e._posthog.config.identity_distinct_id!==r||e.gp!==n)return;Z(o.unread_count)&&(e.Tp=o.unread_count,null==(t=e.pp)||t.setUnreadCount(o.unread_count),o.unread_count>0&&e.Xp()&&e.Ap()),o.ticket_status&&e.fg(n,o.ticket_status),o.messages.length>0&&(null==(i=e.pp)||i.addMessages(o.messages),e.kp=o.messages[o.messages.length-1].created_at)}catch(e){nt(e)||ct.error("Failed to load messages",e)}})()}Xp(){return"open"===this.Ip}jp(){var e=this;return t(function*(){try{var t,i,r,n=yield e.getTickets();e.Fp=n.results,e.Wp=e.pg(n.results),null==(t=e.pp)||t.updateTickets(n.results,e.Wp);var o=n.results.reduce((e,t)=>e+(t.unread_count||0),0);e.Tp=o,null==(i=e.pp)||i.setUnreadCount(o),null==(r=e.pp)||r.setCurrentTicketResolved(e.Yp()),ct.info("Tickets loaded",{count:n.results.length,totalUnread:o})}catch(e){nt(e)||ct.error("Failed to load tickets",e)}})()}pg(e){return e.length>=1}Yp(){var e;return!!this.gp&&"resolved"===(null==(e=this.Fp.find(e=>e.id===this.gp))?void 0:e.status)}fg(e,t){var r,n,o=this.Fp.findIndex(t=>t.id===e);-1!==o&&this.Fp[o].status!==t&&(this.Fp=[...this.Fp.slice(0,o),i({},this.Fp[o],{status:t}),...this.Fp.slice(o+1)],this.Wp=this.pg(this.Fp),null==(r=this.pp)||r.updateTickets(this.Fp,this.Wp),null==(n=this.pp)||n.setCurrentTicketResolved(this.Yp()))}ig(e){this.zp=((e,t)=>{if(0===e){if(se()){var i=t+1;return 3===i&&ct.warn("Conversations polling requests are failing before receiving an HTTP response; this can happen due to network issues, CORS, browser blocking, or ad blockers. Stopped polling conversations; will try again when connectivity changes."),i}return t}return 0})(e,this.zp)}rg(e){429===e?this.wp+=1:e>=200&&300>e&&(this.wp=0)}dg(){var e=this;return t(function*(){try{var t=e._posthog.config.identity_distinct_id,i=yield e.getTickets();return e._posthog.config.identity_distinct_id!==t?{view:"messages",tickets:[]}:{view:e.vg(i.results),tickets:i.results}}catch(e){return nt(e)||ct.error("Failed to determine initial view",e),{view:"messages",tickets:[]}}})()}vg(e){this.Fp=e,this.Wp=this.pg(e);var t=e.reduce((e,t)=>e+(t.unread_count||0),0);return this.Tp=t,2>e.length?1===e.length&&"resolved"===e[0].status?(this.gp=null,this.sl.clearTicketId(),"tickets"):(1===e.length&&(this.gp=e[0].id,this.sl.saveTicketId(e[0].id)),"messages"):(this.gp=null,"tickets")}Dp(){if(!this.yp){this.yp=!0;var e=++this.xp;ct.info("Started polling",{view:this.Lp}),this.Gp(e)}}Kp(e){if(this.yp&&e===this.xp)return this.gg()?void(this.mp=null==re?void 0:re.setTimeout(()=>{this.Gp(e)},this.mg())):(this.mp=null,this.yp=!1,void ct.info("Nothing to poll, pausing until next user action"))}mg(){return this.wp>0?Math.min(5e3*Math.pow(2,this.wp-1),6e4):this.Xp()?5e3:15e3}gg(){return"restore_request"!==this.Lp&&("messages"===this.Lp?!!this.gp:this.Fp.length>0)}qp(){null!=this.mp&&(null==re||re.clearTimeout(this.mp),this.mp=null,ct.info("Stopped polling for messages")),this.yp=!1,this.xp++}yg(){this.Mp&&this.vp&&(this.vp.isConnected||null!=oe&&oe.body&&(oe.body.appendChild(this.vp),ct.info("Re-attached widget after it was detached from the DOM")))}cg(){this.bp||(this.bp=null==re?void 0:re.setInterval(()=>{this.yg()},1e3))}xg(){this.bp&&(null==re||re.clearInterval(this.bp),this.bp=null)}sg(){this.Cp=this._posthog.on("eventCaptured",e=>{var t;"$identify"===e.event&&(null==(t=this.pp)||t.setUserIdentified())})}show(){this.Qp?this.Mp||this.og():ct.warn("Cannot show widget: current domain is not allowed")}hide(){this.qp(),this.xg(),this.vp&&(H(null,this.vp),this.vp.remove(),this.vp=null),this.pp=null,this.Mp=!1,this.Rp=null,this.kp=null}isVisible(){return this.Mp}getTickets(e){var i=this;return t(function*(){var t,r,n=i.Rn.token,o=i.tg(),s={limit:String(null!==(t=null==e?void 0:e.limit)&&void 0!==t?t:20),offset:String(null!==(r=null==e?void 0:e.offset)&&void 0!==r?r:0)};return o?Object.assign(s,o):s.widget_session_id=i.Jp,null!=e&&e.status&&(s.status=e.status),new Promise((e,t)=>{i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/tickets?"+lt(s)),method:"GET",timestampMode:"query",headers:{"X-Conversations-Token":n},callback(r){i.ig(r.statusCode),i.rg(r.statusCode),200===r.statusCode?r.json?e(r.json):t(pt("fetching tickets")):t(ft(r,"fetching tickets","Failed to fetch tickets"))}})})})()}requestRestoreLink(e){var i=this;return t(function*(){if(i.tg())return{ok:!0};var t=e.trim().toLowerCase();if(!t)throw new Error("Email is required");var r=i.Rn.token,n={email:t,request_url:i.kv()||""};return new Promise((e,t)=>{i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/restore/request"),method:"POST",data:n,headers:{"X-Conversations-Token":r},callback(i){200===i.statusCode?e({ok:!0}):t(ft(i,"requesting restore link","Failed to request restore link"))}})})})()}restoreFromToken(e){var i=this;return t(function*(){if(i.tg())return{status:"success"};var t=e.trim();if(!t)throw new Error("Restore token is required");try{return yield i.ng(t)}finally{ht()}})()}restoreFromUrlToken(){var e=this;return t(function*(){if(e.tg())return null;var t=dt();if(!t)return null;try{return yield e.restoreFromToken(t)}finally{ht()}})()}getCurrentTicketId(){return this.gp}getWidgetSessionId(){return this.Jp}tg(){var e=this._posthog.config.identity_distinct_id,t=this._posthog.config.identity_hash;if(!e||!t)return null;var i={identity_distinct_id:e,identity_hash:t},r=this._posthog.config.identity_claims;return r&&Object.entries(r).forEach(e=>{var t=e[0],r=e[1],n="distinct_id"===t||"hash"===t||t.startsWith("hash_");t&&!n&&r&&"string"==typeof r.value&&r.value.length>0&&"string"==typeof r.hash&&r.hash.length>0&&(i["identity_"+t]=r.value,i["identity_hash_"+t]=r.hash)}),i}setIdentity(){var e;this.wg(),null==(e=this.pp)||e.setIdentityMode(!0),this.bg()}clearIdentity(){var e;this.wg(),null==(e=this.pp)||e.setIdentityMode(!1),this.bg()}wg(){var e;this.gp=null,this.sl.clearTicketId(),this.kp=null,null==(e=this.pp)||e.clearMessages(!0)}bg(){var e=this;return t(function*(){try{var t,i,r,n,o=e._posthog.config.identity_distinct_id,s=yield e.getTickets();if(e._posthog.config.identity_distinct_id!==o)return;var l=e.vg(s.results);null==(t=e.pp)||t.updateTickets(s.results,e.Wp),null==(i=e.pp)||i.setUnreadCount(e.Tp),null==(r=e.pp)||r.setCurrentTicketResolved(e.Yp()),e.Lp=l,null==(n=e.pp)||n.setView(l),e.Mp&&e.Dp(),"messages"===l&&e.gp&&e.Op()}catch(e){nt(e)||ct.error("Failed to load tickets after identity change",e)}})()}destroy(){this.qp(),this.xg(),re&&re.removeEventListener("online",this.nr),this.Cp&&(this.Cp(),this.Cp=null),this.vp&&(H(null,this.vp),this.vp.remove(),this.vp=null),this.pp=null,gt===this&&(gt=null),ct.info("Widget destroyed")}reset(){this.sl.clearAll(),this.gp=null,this.kp=null,this.Tp=0,this.zp=0,this.destroy(),ct.info("Conversations reset")}hg(e,t,i,r){if(void 0===i&&(i="messages"),void 0===r&&(r=[]),oe){var n=oe.getElementById(vt);if(!n){if(!oe.body)return void ct.info("Conversations widget not rendered: Document body not available yet");(n=oe.createElement("div")).id=vt,oe.body.appendChild(n)}this.vp=n,H(xe(st,{ref:e=>{this.pp=e},config:this.Rn,initialState:e,initialUserTraits:t,isUserIdentified:this._posthog._isIdentified(),isIdentityMode:!J(this.tg()),initialView:i,initialTickets:r,showTicketList:this.Wp,onSendMessage:this.gt,onStateChange:this.Up,onIdentify:this.Bp,onRequestRestoreLink:this.Pp,onSelectTicket:this.S,onNewConversation:this.T,onBackToTickets:this.M,onViewChange:this.Hp}),n)}else ct.info("Conversations widget not rendered: Document not available")}};var yt="undefined"!=typeof globalThis?globalThis:re;yt&&"undefined"==typeof self&&(yt.self=yt),yt&&"undefined"==typeof File&&(yt.File=function(){});var xt=null!=re?re:{};xt.__PosthogExtensions__=xt.__PosthogExtensions__||{},xt.__PosthogExtensions__.initConversations=function(e,t){return gt||(gt=new mt(e,t))}}()}();
 //# sourceMappingURL=conversations.js.map

package/dist/customizations.full.js

@@ -1,2 +1,2 @@
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