posthog-js 1.427.3 → 1.428.0

package/dist/conversations.js

@@ -1,2 +1,2 @@
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xe(Ee,{config:this.props.config,styles:e,formName:this.state.formName,formEmail:this.state.formEmail,formEmailError:this.state.formEmailError,onNameChange:this.Wf,onEmailChange:this.zf,onSubmit:this.Bf})}Xf(e){return xe("button",{style:e.backButton,onClick:"restore_request"===this.state.view?this.D:this.M,"aria-label":"Back to conversations",children:xe("svg",{width:"16",height:"16",viewBox:"0 0 24 24",fill:"none",stroke:"currentColor",strokeWidth:"2",children:xe("polyline",{points:"15 18 9 12 15 6"})})})}Gf(e){var t=this.state;return xe(Me,{tickets:t.tickets,isLoading:t.ticketsLoading,styles:e,onSelectTicket:this.S,onNewConversation:this.T,onOpenRestoreRequest:this.L})}Kf(e,t,i){return xe(tt,{styles:e,primaryColor:t,placeholderText:i,messages:this.state.messages,inputValue:this.state.inputValue,isLoading:this.state.isLoading,error:this.state.error,isResolved:this.state.isCurrentTicketResolved,onInputChange:this.P,onKeyDown:this.lt,onSendMessage:this.gt,onStartNewConversation:this.T,messagesEndRef:e=>{this.v=e}})}Jf(e){return xe(Re,{styles:e,restoreEmail:this.state.restoreEmail,restoreEmailError:this.state.restoreEmailError,restoreRequestLoading:this.state.restoreRequestLoading,restoreRequestSuccess:this.state.restoreRequestSuccess,onEmailChange:this.qf,onSubmit:this.Uf})}Zf(e){switch(e){case"tickets":return"Conversations";case"restore_request":return"Restore conversations";case"identification":case"messages":return"Support chat"}}Qf(e,t,i){switch(this.state.view){case"identification":return this.Yf(e);case"restore_request":return this.Jf(e);case"tickets":return this.Gf(e);case"messages":return this.Kf(e,t,i)}}render(){var e=this.props.config,t=this.state,r=t.state,n=t.view,o=e.color||"#5375ff",s=e.widgetPosition||"bottom_right",l=e.placeholderText||"Type your message...",a=me(o,s);if("closed"===r)return xe(we,{primaryColor:o,position:s,handleToggleOpen:this.m,unreadCount:this.state.unreadCount});var u=i({},a.window,a.windowOpen),d="messages"===n&&this.state.showTicketList||"restore_request"===n,h=!this.state.isIdentityMode&&("tickets"===n||"messages"===n);return xe("div",{style:a.widget,children:xe("div",{style:u,children:[xe("div",{style:a.header,children:[xe("div",{style:d?a.headerWithBack:a.headerTitle,children:[d&&this.Xf(a),xe("span",{style:a.headerTitle,children:this.Zf(n)})]}),xe("div",{style:a.headerActions,children:xe(be,{primaryColor:o,handleClose:this.k})})]}),this.Qf(a,o,l),h&&xe("div",{style:a.recoverFooter,children:["Don't see your previous tickets?"," ",xe("button",{type:"button",style:a.recoverFooterLink,onClick:this.L,children:"Recover them here"})]})]})})}};var lt=function(e,t){var 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Please wait before trying again.");var u=(null==(o=e.json)?void 0:o.error)||(null==(s=e.json)?void 0:s.detail)||(null==(l=e.json)?void 0:l.message)||i;return n&&ct.error(i,{status:e.statusCode}),rt("http",u)},pt=function(e,t){void 0===t&&(t=!0);var i="Invalid response from server";return t&&ct.error(i,{operation:e}),rt("invalid_response",i)},vt="ph-conversations-widget-container",gt=null,mt=class{constructor(e,i){var r,n,o,s,l=this;this._posthog=i,this.ep=null,this.tp=null,this.ip=null,this.rp=null,this.np=!1,this.op=0,this.sp=0,this.lp=null,this.ap=null,this.up=!1,this.dp=!1,this.hp=null,this.cp=0,this.fp="closed",this.pp=!1,this.vp=!1,this.gp=null,this.mp="messages",this.yp=[],this.xp=!1,this.wp=0,this.Ve=()=>{this.wp=0,this.sp=0,this.np&&(this.bp(),this.kp())},this._p=e=>{this.Ga.saveUserTraits(e),this._posthog.capture("$conversations_user_identified",{hasName:!!e.name,hasEmail:!!e.email})},this.Sp=function(){var e=t(function*(e){var t=yield l.requestRestoreLink(e);return 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changed",{from:this.mp,to:e}),this.mp=e},this.S=function(){var e=t(function*(e){var t,i,r;l.Fp(e),l.ap=null,null==(t=l.ep)||t.clearMessages(),l.mp="messages",null==(i=l.ep)||i.setView("messages"),null==(r=l.ep)||r.setCurrentTicketResolved(l.Wp()),l.kp(),yield l.Mp(),l.zp()&&l.cp>0&&l.Ip()});return function(t){return e.apply(this,arguments)}}(),this.T=()=>{var e,t,i;ct.info("New conversation requested"),this.ip=null,this.Ga.clearTicketId(),this.ap=null,this.mp="messages",null==(e=this.ep)||e.setView("messages"),null==(t=this.ep)||t.setCurrentTicketResolved(!1),null==(i=this.ep)||i.clearMessages(!0)},this.M=t(function*(){var e,t;ct.info("Back to tickets requested"),l.mp="tickets",null==(e=l.ep)||e.setView("tickets"),null==(t=l.ep)||t.setTicketsLoading(!0),yield l.Rp(),l.kp(),l._posthog.capture("$conversations_back_to_tickets")}),this.qp=function(){var e=t(function*(e){try{yield l.qa()}catch(e){ct.error("Polling iteration failed",e)}e===l.op&&l.Dp(e)});return function(t){return e.apply(this,arguments)}}(),this._n=e,this.Ga=new ve(i),this.Bp=this.Ga.getOrCreateWidgetSessionId(),this.Pp=!0===e.widgetEnabled,this.Np=function(e){var t;if(!e||0===e.length)return!0;var i=null==re||null==(t=re.location)?void 0:t.hostname;return!i||e.some(e=>{var t=function(e){var t=e.replace(/^https?:\/\//,"");return(t=t.split("/")[0].split("?")[0].split(":")[0])||null}(e);if(!t)return!1;if(t.startsWith("*.")){var r=t.slice(2);return i.endsWith("."+r)||i===r}return i===t})}(e.domains),re&&(o=(n={}).capture,s=n.passive,null==(r=re)||r.addEventListener("online",this.Ve,{capture:void 0!==o&&o,passive:void 0===s||s})),this.Up()}Ap(){var e,t,i=null==re||null==(e=re.location)?void 0:e.href;return this._posthog.config.disable_capture_url_hashes?(t=i)?t.split("#")[0]:t:i}sendMessage(e,i,r){var n=this;return t(function*(){var t=r?null:n.ip,o=!t,s=n._n.token;return new Promise((l,a)=>{var u=n.Op(),d=(null==i?void 0:i.name)||u.name||null,h=(null==i?void 0:i.email)||u.email||null,c=n.$p(),f={message:e.trim(),traits:{name:d,email:h},ticket_id:t};c?(Object.assign(f,c),f.distinct_id=c.identity_distinct_id):(f.widget_session_id=n.Bp,f.distinct_id=n._posthog.get_distinct_id());try{var p=n._posthog.get_session_id();p&&(f.session_id=p);var v=n._posthog.get_session_replay_url({withTimestamp:!0,timestampLookBack:30}),g=o?n.Ap():void 0;(v||g)&&(f.session_context={session_replay_url:v||void 0,current_url:g||void 0})}catch(e){ct.warn("Failed to capture session context",e)}n._posthog._send_request({url:n._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/message"),method:"POST",data:f,headers:{"X-Conversations-Token":s},callback(t){if(200===t.statusCode||201===t.statusCode)if(t.json){var i=t.json;o&&i.ticket_id&&(n.ip=i.ticket_id,n.Ga.saveTicketId(i.ticket_id),ct.info("New ticket created",{ticketId:i.ticket_id,forced:!0===r})),n._posthog.capture("$conversations_message_sent",{ticketId:i.ticket_id,isNewTicket:o,messageLength:e.length}),n.ap=i.created_at,n.pp&&n.kp(),l(i)}else a(pt("sending message"));else a(ft(t,"sending message","Failed to send message",!0))}})})})()}Fp(e){e&&e!==this.ip&&(this.ip=e,this.Ga.saveTicketId(e),this.ap=null)}getMessages(e,i){var r=this;return t(function*(){var t=e||r.ip;if(!t)throw new Error("No ticket ID provided and no active conversation");r.Fp(e);var n=r._n.token;return new Promise((e,o)=>{var s=r.$p(),l={limit:"50"};s?Object.assign(l,s):l.widget_session_id=r.Bp,i&&(l.after=i),r._posthog._send_request({url:r._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/messages/"+t+"?"+lt(l)),method:"GET",timestampMode:"query",headers:{"X-Conversations-Token":n},callback(t){r.jp(t.statusCode),r.Hp(t.statusCode),200===t.statusCode?t.json?e(t.json):o(pt("fetching messages")):o(ft(t,"fetching messages","Failed to fetch messages"))}})})})()}markAsRead(e){var i=this;return t(function*(){var t=e||i.ip;if(!t)throw new Error("No ticket ID provided and no active conversation");i.Fp(e);var r=i._n.token;return ct.info("Marking messages as read",{ticketId:t}),new Promise((e,n)=>{var o=i.$p()||{widget_session_id:i.Bp};i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/messages/"+t+"/read"),method:"POST",data:o,headers:{"X-Conversations-Token":r},callback(t){200===t.statusCode?t.json?e(t.json):n(pt("marking messages as read")):n(ft(t,"marking messages as read","Failed to mark messages as read"))}})})})()}Up(){if(oe&&re){if(this.$p())return this.Ga.clearTicketId(),void this.Xc();var e=dt();if(e&&!this.vp)return this.vp=!0,ht(),setTimeout(ht,0),void this.Vp(e).catch(e=>{nt(e)||ct.warn("Failed to restore conversations from URL token",e)}).finally(()=>{ht(),this.Xc()});this.Xc()}else ct.info("Conversations not available: Document or window not available")}Xc(){this.vp=!0,this.ip=this.Ga.loadTicketId(),ct.info("Loaded ticket ID from storage",{ticketId:this.ip}),this._posthog.capture("$conversations_loaded",{hasExistingTicket:!!this.ip,widgetEnabled:this.Pp,domainAllowed:this.Np}),this.Pp&&this.Np?this.Yp():ct.info("Widget not rendered",{widgetEnabled:this.Pp,domainAllowed:this.Np}),this.Xp()}Vp(e){var i=this;return t(function*(){try{return yield i.Gp(e)}catch(t){return nt(t)&&"network"===t.kind&&"cause"in t||ct.warn("Restore token exchange failed, retrying once",t),yield i.Gp(e)}})()}Gp(e){var i=this;return t(function*(){var t,r=i._n.token,n={restore_token:e,widget_session_id:i.Bp,distinct_id:i._posthog.get_distinct_id(),current_url:i.Ap()},o=yield new Promise((e,t)=>{i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/restore"),method:"POST",data:n,headers:{"X-Conversations-Token":r},callback(i){200===i.statusCode?i.json?e(i.json):t(pt("restoring conversations",!1)):t(ft(i,"restoring conversations","Failed to restore conversations",!0,!1))}})});return"success"!==o.status?(ct.info("Restore token was not accepted",{status:o.status,code:o.code}),o):(i.ap=null,i.cp=0,o.widget_session_id&&(i.Bp=o.widget_session_id,i.Ga.setWidgetSessionId(o.widget_session_id)),null!=(t=o.migrated_ticket_ids)&&t.length?(i.ip=o.migrated_ticket_ids[0],i.Ga.saveTicketId(i.ip),i.pp&&i.kp(),i.Cp(),i.Ep()):(i.ip=null,i.Ga.clearTicketId()),o)})()}Yp(){return this.pp?Promise.resolve():(this.gp||(this.gp=this.Kp()),this.gp)}Kp(){var e=this;return t(function*(){var t="open"===e.Ga.loadWidgetState()?"open":"closed";e.fp=t;var i=e.Jp(),r=yield e.Zp(),n=r.view,o=r.tickets;e.mp=n,e.Qp(t,i,n,o),e.pp=!0,e._posthog.capture("$conversations_widget_loaded",{hasExistingTicket:!!e.ip,initialState:t,initialView:n,ticketCount:o.length,hasUserTraits:!!i}),e.kp(),e.cv()})()}Op(){var e,t=(null==(e=this._posthog.persistence)?void 0:e.props)||{},i=this._posthog.get_property("$stored_person_properties")||{};return{name:i.$name||i.name||t.$name||t.name||void 0,email:i.$email||i.email||t.$email||t.email||void 0}}Jp(){var e=this.Op(),t=e.name,i=e.email;if(t||i)return{name:t||void 0,email:i||void 0};var r=this.Ga.loadUserTraits();return r&&(r.name||r.email)?r:null}Ip(){var e=this;return t(function*(){if(e.ip)try{var t,i=yield e.markAsRead(e.ip);e.cp=i.unread_count,null==(t=e.ep)||t.setUnreadCount(0),ct.info("Messages marked as read",{unreadCount:i.unread_count})}catch(e){nt(e)||ct.error("Failed to mark messages as read",e)}})()}Mp(){var e=this;return t(function*(){if(e.ip)try{var t,i,r=e._posthog.config.identity_distinct_id,n=e.ip,o=yield e.getMessages(e.ip,e.ap||void 0);if(e._posthog.config.identity_distinct_id!==r||e.ip!==n)return;Z(o.unread_count)&&(e.cp=o.unread_count,null==(t=e.ep)||t.setUnreadCount(o.unread_count),o.unread_count>0&&e.zp()&&e.Ip()),o.ticket_status&&e.kv(n,o.ticket_status),o.messages.length>0&&(null==(i=e.ep)||i.addMessages(o.messages),e.ap=o.messages[o.messages.length-1].created_at)}catch(e){nt(e)||ct.error("Failed to load messages",e)}})()}zp(){return"open"===this.fp}Rp(){var e=this;return t(function*(){try{var t,i,r,n=yield e.getTickets();e.yp=n.results,e.xp=e.eg(n.results),null==(t=e.ep)||t.updateTickets(n.results,e.xp);var o=n.results.reduce((e,t)=>e+(t.unread_count||0),0);e.cp=o,null==(i=e.ep)||i.setUnreadCount(o),null==(r=e.ep)||r.setCurrentTicketResolved(e.Wp()),ct.info("Tickets loaded",{count:n.results.length,totalUnread:o})}catch(e){nt(e)||ct.error("Failed to load tickets",e)}})()}eg(e){return e.length>=1}Wp(){var e;return!!this.ip&&"resolved"===(null==(e=this.yp.find(e=>e.id===this.ip))?void 0:e.status)}kv(e,t){var r,n,o=this.yp.findIndex(t=>t.id===e);-1!==o&&this.yp[o].status!==t&&(this.yp=[...this.yp.slice(0,o),i({},this.yp[o],{status:t}),...this.yp.slice(o+1)],this.xp=this.eg(this.yp),null==(r=this.ep)||r.updateTickets(this.yp,this.xp),null==(n=this.ep)||n.setCurrentTicketResolved(this.Wp()))}jp(e){this.wp=((e,t)=>{if(0===e){if(se()){var i=t+1;return 3===i&&ct.warn("Conversations polling requests are failing before receiving an HTTP response; this can happen due to network issues, CORS, browser blocking, or ad blockers. Stopped polling conversations; will try again when connectivity changes."),i}return t}return 0})(e,this.wp)}Hp(e){429===e?this.sp+=1:e>=200&&300>e&&(this.sp=0)}Zp(){var e=this;return t(function*(){try{var t=e._posthog.config.identity_distinct_id,i=yield e.getTickets();return e._posthog.config.identity_distinct_id!==t?{view:"messages",tickets:[]}:{view:e.tg(i.results),tickets:i.results}}catch(e){return nt(e)||ct.error("Failed to determine initial view",e),{view:"messages",tickets:[]}}})()}tg(e){this.yp=e,this.xp=this.eg(e);var t=e.reduce((e,t)=>e+(t.unread_count||0),0);return this.cp=t,2>e.length?1===e.length&&"resolved"===e[0].status?(this.ip=null,this.Ga.clearTicketId(),"tickets"):(1===e.length&&(this.ip=e[0].id,this.Ga.saveTicketId(e[0].id)),"messages"):(this.ip=null,"tickets")}kp(){if(!this.np){this.np=!0;var e=++this.op;ct.info("Started polling",{view:this.mp}),this.qp(e)}}Dp(e){if(this.np&&e===this.op)return this.ig()?void(this.rp=null==re?void 0:re.setTimeout(()=>{this.qp(e)},this.rg())):(this.rp=null,this.np=!1,void ct.info("Nothing to poll, pausing until next user action"))}rg(){return this.sp>0?Math.min(5e3*Math.pow(2,this.sp-1),6e4):this.zp()?5e3:15e3}ig(){return"restore_request"!==this.mp&&("messages"===this.mp?!!this.ip:this.yp.length>0)}bp(){null!=this.rp&&(null==re||re.clearTimeout(this.rp),this.rp=null,ct.info("Stopped polling for messages")),this.np=!1,this.op++}ng(){this.pp&&this.tp&&(this.tp.isConnected||null!=oe&&oe.body&&(oe.body.appendChild(this.tp),ct.info("Re-attached widget after it was detached from the DOM")))}cv(){this.lp||(this.lp=null==re?void 0:re.setInterval(()=>{this.ng()},1e3))}og(){this.lp&&(null==re||re.clearInterval(this.lp),this.lp=null)}Xp(){this.hp=this._posthog.on("eventCaptured",e=>{var t;"$identify"===e.event&&(null==(t=this.ep)||t.setUserIdentified())})}show(){this.Np?this.pp||this.Yp():ct.warn("Cannot show widget: current domain is not allowed")}hide(){this.bp(),this.og(),this.tp&&(H(null,this.tp),this.tp.remove(),this.tp=null),this.ep=null,this.pp=!1,this.gp=null,this.ap=null}isVisible(){return this.pp}getTickets(e){var i=this;return t(function*(){var t,r,n=i._n.token,o=i.$p(),s={limit:String(null!==(t=null==e?void 0:e.limit)&&void 0!==t?t:20),offset:String(null!==(r=null==e?void 0:e.offset)&&void 0!==r?r:0)};return o?Object.assign(s,o):s.widget_session_id=i.Bp,null!=e&&e.status&&(s.status=e.status),new Promise((e,t)=>{i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/tickets?"+lt(s)),method:"GET",timestampMode:"query",headers:{"X-Conversations-Token":n},callback(r){i.jp(r.statusCode),i.Hp(r.statusCode),200===r.statusCode?r.json?e(r.json):t(pt("fetching tickets")):t(ft(r,"fetching tickets","Failed to fetch tickets"))}})})})()}requestRestoreLink(e){var i=this;return t(function*(){if(i.$p())return{ok:!0};var t=e.trim().toLowerCase();if(!t)throw new Error("Email is required");var r=i._n.token,n={email:t,request_url:i.Ap()||""};return new Promise((e,t)=>{i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/restore/request"),method:"POST",data:n,headers:{"X-Conversations-Token":r},callback(i){200===i.statusCode?e({ok:!0}):t(ft(i,"requesting restore link","Failed to request restore link"))}})})})()}restoreFromToken(e){var i=this;return t(function*(){if(i.$p())return{status:"success"};var t=e.trim();if(!t)throw new Error("Restore token is required");try{return yield i.Vp(t)}finally{ht()}})()}restoreFromUrlToken(){var e=this;return t(function*(){if(e.$p())return null;var t=dt();if(!t)return null;try{return yield e.restoreFromToken(t)}finally{ht()}})()}getCurrentTicketId(){return this.ip}getWidgetSessionId(){return this.Bp}$p(){var e=this._posthog.config.identity_distinct_id,t=this._posthog.config.identity_hash;if(!e||!t)return null;var i={identity_distinct_id:e,identity_hash:t},r=this._posthog.config.identity_claims;return r&&Object.entries(r).forEach(e=>{var t=e[0],r=e[1],n="distinct_id"===t||"hash"===t||t.startsWith("hash_");t&&!n&&r&&"string"==typeof r.value&&r.value.length>0&&"string"==typeof r.hash&&r.hash.length>0&&(i["identity_"+t]=r.value,i["identity_hash_"+t]=r.hash)}),i}setIdentity(){var e;this.sg(),null==(e=this.ep)||e.setIdentityMode(!0),this.lg()}clearIdentity(){var e;this.sg(),null==(e=this.ep)||e.setIdentityMode(!1),this.lg()}sg(){var e;this.ip=null,this.Ga.clearTicketId(),this.ap=null,null==(e=this.ep)||e.clearMessages(!0)}lg(){var e=this;return t(function*(){try{var t,i,r,n,o=e._posthog.config.identity_distinct_id,s=yield e.getTickets();if(e._posthog.config.identity_distinct_id!==o)return;var l=e.tg(s.results);null==(t=e.ep)||t.updateTickets(s.results,e.xp),null==(i=e.ep)||i.setUnreadCount(e.cp),null==(r=e.ep)||r.setCurrentTicketResolved(e.Wp()),e.mp=l,null==(n=e.ep)||n.setView(l),e.pp&&e.kp(),"messages"===l&&e.ip&&e.Mp()}catch(e){nt(e)||ct.error("Failed to load tickets after identity change",e)}})()}destroy(){this.bp(),this.og(),re&&re.removeEventListener("online",this.Ve),this.hp&&(this.hp(),this.hp=null),this.tp&&(H(null,this.tp),this.tp.remove(),this.tp=null),this.ep=null,gt===this&&(gt=null),ct.info("Widget destroyed")}reset(){this.Ga.clearAll(),this.ip=null,this.ap=null,this.cp=0,this.wp=0,this.destroy(),ct.info("Conversations reset")}Qp(e,t,i,r){if(void 0===i&&(i="messages"),void 0===r&&(r=[]),oe){var n=oe.getElementById(vt);if(!n){if(!oe.body)return void ct.info("Conversations widget not rendered: Document body not available 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xe(Ee,{config:this.props.config,styles:e,formName:this.state.formName,formEmail:this.state.formEmail,formEmailError:this.state.formEmailError,onNameChange:this.Wf,onEmailChange:this.zf,onSubmit:this.Bf})}Xf(e){return xe("button",{style:e.backButton,onClick:"restore_request"===this.state.view?this.D:this.M,"aria-label":"Back to conversations",children:xe("svg",{width:"16",height:"16",viewBox:"0 0 24 24",fill:"none",stroke:"currentColor",strokeWidth:"2",children:xe("polyline",{points:"15 18 9 12 15 6"})})})}Gf(e){var t=this.state;return xe(Me,{tickets:t.tickets,isLoading:t.ticketsLoading,styles:e,onSelectTicket:this.S,onNewConversation:this.T,onOpenRestoreRequest:this.L})}Kf(e,t,i){return xe(tt,{styles:e,primaryColor:t,placeholderText:i,messages:this.state.messages,inputValue:this.state.inputValue,isLoading:this.state.isLoading,error:this.state.error,isResolved:this.state.isCurrentTicketResolved,onInputChange:this.P,onKeyDown:this.lt,onSendMessage:this.gt,onStartNewConversation:this.T,messagesEndRef:e=>{this.v=e}})}Jf(e){return xe(Re,{styles:e,restoreEmail:this.state.restoreEmail,restoreEmailError:this.state.restoreEmailError,restoreRequestLoading:this.state.restoreRequestLoading,restoreRequestSuccess:this.state.restoreRequestSuccess,onEmailChange:this.qf,onSubmit:this.Uf})}Zf(e){switch(e){case"tickets":return"Conversations";case"restore_request":return"Restore conversations";case"identification":case"messages":return"Support chat"}}Qf(e,t,i){switch(this.state.view){case"identification":return this.Yf(e);case"restore_request":return this.Jf(e);case"tickets":return this.Gf(e);case"messages":return this.Kf(e,t,i)}}render(){var e=this.props.config,t=this.state,r=t.state,n=t.view,o=e.color||"#5375ff",s=e.widgetPosition||"bottom_right",l=e.placeholderText||"Type your message...",a=me(o,s);if("closed"===r)return xe(we,{primaryColor:o,position:s,handleToggleOpen:this.m,unreadCount:this.state.unreadCount});var u=i({},a.window,a.windowOpen),d="messages"===n&&this.state.showTicketList||"restore_request"===n,h=!this.state.isIdentityMode&&("tickets"===n||"messages"===n);return xe("div",{style:a.widget,children:xe("div",{style:u,children:[xe("div",{style:a.header,children:[xe("div",{style:d?a.headerWithBack:a.headerTitle,children:[d&&this.Xf(a),xe("span",{style:a.headerTitle,children:this.Zf(n)})]}),xe("div",{style:a.headerActions,children:xe(be,{primaryColor:o,handleClose:this.k})})]}),this.Qf(a,o,l),h&&xe("div",{style:a.recoverFooter,children:["Don't see your previous tickets?"," ",xe("button",{type:"button",style:a.recoverFooterLink,onClick:this.L,children:"Recover them here"})]})]})})}};var lt=function(e,t){var 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Please wait before trying again.");var u=(null==(o=e.json)?void 0:o.error)||(null==(s=e.json)?void 0:s.detail)||(null==(l=e.json)?void 0:l.message)||i;return n&&ct.error(i,{status:e.statusCode}),rt("http",u)},pt=function(e,t){void 0===t&&(t=!0);var i="Invalid response from server";return t&&ct.error(i,{operation:e}),rt("invalid_response",i)},vt="ph-conversations-widget-container",gt=null,mt=class{constructor(e,i){var r,n,o,s,l=this;this._posthog=i,this.ep=null,this.tp=null,this.ip=null,this.rp=null,this.np=!1,this.op=0,this.sp=0,this.lp=null,this.ap=null,this.up=!1,this.dp=!1,this.hp=null,this.cp=0,this.fp="closed",this.pp=!1,this.vp=!1,this.gp=null,this.mp="messages",this.yp=[],this.xp=!1,this.wp=0,this.Ve=()=>{this.wp=0,this.sp=0,this.np&&(this.bp(),this.kp())},this._p=e=>{this.Ga.saveUserTraits(e),this._posthog.capture("$conversations_user_identified",{hasName:!!e.name,hasEmail:!!e.email})},this.Sp=function(){var e=t(function*(e){var t=yield l.requestRestoreLink(e);return l._posthog.capture("$conversations_restore_link_requested",{hasEmail:!!e}),t});return function(t){return e.apply(this,arguments)}}(),this.gt=function(){var e=t(function*(e){var t,i=(null==(t=l.ep)?void 0:t.getUserTraits())||void 0;yield l.sendMessage(e,i),setTimeout(()=>l.Cp(),1e3)});return function(t){return e.apply(this,arguments)}}(),this.Tp=e=>{this.fp=e,ct.info("Widget state changed",{state:e,view:this.mp}),this._posthog.capture("$conversations_widget_state_changed",{state:e,view:this.mp,ticketId:this.ip}),this.Ga.saveWidgetState(e),this.pp&&(this.bp(),this.kp()),"open"===e&&"messages"===this.mp&&this.cp>0&&this.ip&&this.Ip()},this.Cp=t(function*(){if(!l.up&&l.ip&&!at(l.wp,3)){l.up=!0;try{yield l.Mp()}finally{l.up=!1}}}),this.Ep=t(function*(){if(!l.dp&&!at(l.wp,3)){l.dp=!0;try{yield l.Rp()}finally{l.dp=!1}}}),this.qa=t(function*(){"restore_request"!==l.mp&&("messages"===l.mp?yield l.Cp():yield l.Ep())}),this.Lp=e=>{ct.info("View changed",{from:this.mp,to:e}),this.mp=e},this.S=function(){var e=t(function*(e){var t,i,r;l.Fp(e),l.ap=null,null==(t=l.ep)||t.clearMessages(),l.mp="messages",null==(i=l.ep)||i.setView("messages"),null==(r=l.ep)||r.setCurrentTicketResolved(l.Wp()),l.kp(),yield l.Mp(),l.zp()&&l.cp>0&&l.Ip()});return function(t){return e.apply(this,arguments)}}(),this.T=()=>{var e,t,i;ct.info("New conversation requested"),this.ip=null,this.Ga.clearTicketId(),this.ap=null,this.mp="messages",null==(e=this.ep)||e.setView("messages"),null==(t=this.ep)||t.setCurrentTicketResolved(!1),null==(i=this.ep)||i.clearMessages(!0)},this.M=t(function*(){var e,t;ct.info("Back to tickets requested"),l.mp="tickets",null==(e=l.ep)||e.setView("tickets"),null==(t=l.ep)||t.setTicketsLoading(!0),yield l.Rp(),l.kp(),l._posthog.capture("$conversations_back_to_tickets")}),this.qp=function(){var e=t(function*(e){try{yield l.qa()}catch(e){ct.error("Polling iteration failed",e)}e===l.op&&l.Dp(e)});return function(t){return e.apply(this,arguments)}}(),this._n=e,this.Ga=new ve(i),this.Bp=this.Ga.getOrCreateWidgetSessionId(),this.Pp=!0===e.widgetEnabled,this.Np=function(e){var t;if(!e||0===e.length)return!0;var i=null==re||null==(t=re.location)?void 0:t.hostname;return!i||e.some(e=>{var t=function(e){var t=e.replace(/^https?:\/\//,"");return(t=t.split("/")[0].split("?")[0].split(":")[0])||null}(e);if(!t)return!1;if(t.startsWith("*.")){var r=t.slice(2);return i.endsWith("."+r)||i===r}return i===t})}(e.domains),re&&(o=(n={}).capture,s=n.passive,null==(r=re)||r.addEventListener("online",this.Ve,{capture:void 0!==o&&o,passive:void 0===s||s})),this.Up()}Ap(){var e,t,i=null==re||null==(e=re.location)?void 0:e.href;return this._posthog.config.disable_capture_url_hashes?(t=i)?t.split("#")[0]:t:i}sendMessage(e,i,r){var n=this;return t(function*(){var t=r?null:n.ip,o=!t,s=n._n.token;return new Promise((l,a)=>{var u=n.Op(),d=(null==i?void 0:i.name)||u.name||null,h=(null==i?void 0:i.email)||u.email||null,c=n.$p(),f={message:e.trim(),traits:{name:d,email:h},ticket_id:t};c?(Object.assign(f,c),f.distinct_id=c.identity_distinct_id):(f.widget_session_id=n.Bp,f.distinct_id=n._posthog.get_distinct_id());try{var p=n._posthog.get_session_id();p&&(f.session_id=p);var v=n._posthog.get_session_replay_url({withTimestamp:!0,timestampLookBack:30}),g=o?n.Ap():void 0;(v||g)&&(f.session_context={session_replay_url:v||void 0,current_url:g||void 0})}catch(e){ct.warn("Failed to capture session context",e)}n._posthog._send_request({url:n._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/message"),method:"POST",data:f,headers:{"X-Conversations-Token":s},callback(t){if(200===t.statusCode||201===t.statusCode)if(t.json){var i=t.json;o&&i.ticket_id&&(n.ip=i.ticket_id,n.Ga.saveTicketId(i.ticket_id),ct.info("New ticket created",{ticketId:i.ticket_id,forced:!0===r})),n._posthog.capture("$conversations_message_sent",{ticketId:i.ticket_id,isNewTicket:o,messageLength:e.length}),n.ap=i.created_at,n.pp&&n.kp(),l(i)}else a(pt("sending message"));else a(ft(t,"sending message","Failed to send message",!0))}})})})()}Fp(e){e&&e!==this.ip&&(this.ip=e,this.Ga.saveTicketId(e),this.ap=null)}getMessages(e,i){var r=this;return t(function*(){var t=e||r.ip;if(!t)throw new Error("No ticket ID provided and no active conversation");r.Fp(e);var n=r._n.token;return new Promise((e,o)=>{var s=r.$p(),l={limit:"50"};s?Object.assign(l,s):l.widget_session_id=r.Bp,i&&(l.after=i),r._posthog._send_request({url:r._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/messages/"+t+"?"+lt(l)),method:"GET",timestampMode:"query",headers:{"X-Conversations-Token":n},callback(t){r.jp(t.statusCode),r.Hp(t.statusCode),200===t.statusCode?t.json?e(t.json):o(pt("fetching messages")):o(ft(t,"fetching messages","Failed to fetch messages"))}})})})()}markAsRead(e){var i=this;return t(function*(){var t=e||i.ip;if(!t)throw new Error("No ticket ID provided and no active conversation");i.Fp(e);var r=i._n.token;return ct.info("Marking messages as read",{ticketId:t}),new Promise((e,n)=>{var o=i.$p()||{widget_session_id:i.Bp};i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/messages/"+t+"/read"),method:"POST",data:o,headers:{"X-Conversations-Token":r},callback(t){200===t.statusCode?t.json?e(t.json):n(pt("marking messages as read")):n(ft(t,"marking messages as read","Failed to mark messages as read"))}})})})()}Up(){if(oe&&re){if(this.$p())return this.Ga.clearTicketId(),void this.Xc();var e=dt();if(e&&!this.vp)return this.vp=!0,ht(),setTimeout(ht,0),void this.Vp(e).catch(e=>{nt(e)||ct.warn("Failed to restore conversations from URL token",e)}).finally(()=>{ht(),this.Xc()});this.Xc()}else ct.info("Conversations not available: Document or window not available")}Xc(){this.vp=!0,this.ip=this.Ga.loadTicketId(),ct.info("Loaded ticket ID from storage",{ticketId:this.ip}),this._posthog.capture("$conversations_loaded",{hasExistingTicket:!!this.ip,widgetEnabled:this.Pp,domainAllowed:this.Np}),this.Pp&&this.Np?this.Yp():ct.info("Widget not rendered",{widgetEnabled:this.Pp,domainAllowed:this.Np}),this.Xp()}Vp(e){var i=this;return t(function*(){try{return yield i.Gp(e)}catch(t){return nt(t)&&"network"===t.kind&&"cause"in t||ct.warn("Restore token exchange failed, retrying once",t),yield i.Gp(e)}})()}Gp(e){var i=this;return t(function*(){var t,r=i._n.token,n={restore_token:e,widget_session_id:i.Bp,distinct_id:i._posthog.get_distinct_id(),current_url:i.Ap()},o=yield new Promise((e,t)=>{i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/restore"),method:"POST",data:n,headers:{"X-Conversations-Token":r},callback(i){200===i.statusCode?i.json?e(i.json):t(pt("restoring conversations",!1)):t(ft(i,"restoring conversations","Failed to restore conversations",!0,!1))}})});return"success"!==o.status?(ct.info("Restore token was not accepted",{status:o.status,code:o.code}),o):(i.ap=null,i.cp=0,o.widget_session_id&&(i.Bp=o.widget_session_id,i.Ga.setWidgetSessionId(o.widget_session_id)),null!=(t=o.migrated_ticket_ids)&&t.length?(i.ip=o.migrated_ticket_ids[0],i.Ga.saveTicketId(i.ip),i.pp&&i.kp(),i.Cp(),i.Ep()):(i.ip=null,i.Ga.clearTicketId()),o)})()}Yp(){return this.pp?Promise.resolve():(this.gp||(this.gp=this.Kp()),this.gp)}Kp(){var e=this;return t(function*(){var t="open"===e.Ga.loadWidgetState()?"open":"closed";e.fp=t;var i=e.Jp(),r=yield e.Zp(),n=r.view,o=r.tickets;e.mp=n,e.Qp(t,i,n,o),e.pp=!0,e._posthog.capture("$conversations_widget_loaded",{hasExistingTicket:!!e.ip,initialState:t,initialView:n,ticketCount:o.length,hasUserTraits:!!i}),e.kp(),e.cv()})()}Op(){var e,t=(null==(e=this._posthog.persistence)?void 0:e.props)||{},i=this._posthog.get_property("$stored_person_properties")||{};return{name:i.$name||i.name||t.$name||t.name||void 0,email:i.$email||i.email||t.$email||t.email||void 0}}Jp(){var e=this.Op(),t=e.name,i=e.email;if(t||i)return{name:t||void 0,email:i||void 0};var r=this.Ga.loadUserTraits();return r&&(r.name||r.email)?r:null}Ip(){var e=this;return t(function*(){if(e.ip)try{var t,i=yield e.markAsRead(e.ip);e.cp=i.unread_count,null==(t=e.ep)||t.setUnreadCount(0),ct.info("Messages marked as read",{unreadCount:i.unread_count})}catch(e){nt(e)||ct.error("Failed to mark messages as read",e)}})()}Mp(){var e=this;return t(function*(){if(e.ip)try{var t,i,r=e._posthog.config.identity_distinct_id,n=e.ip,o=yield e.getMessages(e.ip,e.ap||void 0);if(e._posthog.config.identity_distinct_id!==r||e.ip!==n)return;Z(o.unread_count)&&(e.cp=o.unread_count,null==(t=e.ep)||t.setUnreadCount(o.unread_count),o.unread_count>0&&e.zp()&&e.Ip()),o.ticket_status&&e.kv(n,o.ticket_status),o.messages.length>0&&(null==(i=e.ep)||i.addMessages(o.messages),e.ap=o.messages[o.messages.length-1].created_at)}catch(e){nt(e)||ct.error("Failed to load messages",e)}})()}zp(){return"open"===this.fp}Rp(){var e=this;return t(function*(){try{var t,i,r,n=yield e.getTickets();e.yp=n.results,e.xp=e.eg(n.results),null==(t=e.ep)||t.updateTickets(n.results,e.xp);var o=n.results.reduce((e,t)=>e+(t.unread_count||0),0);e.cp=o,null==(i=e.ep)||i.setUnreadCount(o),null==(r=e.ep)||r.setCurrentTicketResolved(e.Wp()),ct.info("Tickets loaded",{count:n.results.length,totalUnread:o})}catch(e){nt(e)||ct.error("Failed to load tickets",e)}})()}eg(e){return e.length>=1}Wp(){var e;return!!this.ip&&"resolved"===(null==(e=this.yp.find(e=>e.id===this.ip))?void 0:e.status)}kv(e,t){var r,n,o=this.yp.findIndex(t=>t.id===e);-1!==o&&this.yp[o].status!==t&&(this.yp=[...this.yp.slice(0,o),i({},this.yp[o],{status:t}),...this.yp.slice(o+1)],this.xp=this.eg(this.yp),null==(r=this.ep)||r.updateTickets(this.yp,this.xp),null==(n=this.ep)||n.setCurrentTicketResolved(this.Wp()))}jp(e){this.wp=((e,t)=>{if(0===e){if(se()){var i=t+1;return 3===i&&ct.warn("Conversations polling requests are failing before receiving an HTTP response; this can happen due to network issues, CORS, browser blocking, or ad blockers. Stopped polling conversations; will try again when connectivity changes."),i}return t}return 0})(e,this.wp)}Hp(e){429===e?this.sp+=1:e>=200&&300>e&&(this.sp=0)}Zp(){var e=this;return t(function*(){try{var t=e._posthog.config.identity_distinct_id,i=yield e.getTickets();return e._posthog.config.identity_distinct_id!==t?{view:"messages",tickets:[]}:{view:e.tg(i.results),tickets:i.results}}catch(e){return nt(e)||ct.error("Failed to determine initial view",e),{view:"messages",tickets:[]}}})()}tg(e){this.yp=e,this.xp=this.eg(e);var t=e.reduce((e,t)=>e+(t.unread_count||0),0);return this.cp=t,2>e.length?1===e.length&&"resolved"===e[0].status?(this.ip=null,this.Ga.clearTicketId(),"tickets"):(1===e.length&&(this.ip=e[0].id,this.Ga.saveTicketId(e[0].id)),"messages"):(this.ip=null,"tickets")}kp(){if(!this.np){this.np=!0;var e=++this.op;ct.info("Started polling",{view:this.mp}),this.qp(e)}}Dp(e){if(this.np&&e===this.op)return this.ig()?void(this.rp=null==re?void 0:re.setTimeout(()=>{this.qp(e)},this.rg())):(this.rp=null,this.np=!1,void ct.info("Nothing to poll, pausing until next user action"))}rg(){return this.sp>0?Math.min(5e3*Math.pow(2,this.sp-1),6e4):this.zp()?5e3:15e3}ig(){return"restore_request"!==this.mp&&("messages"===this.mp?!!this.ip:this.yp.length>0)}bp(){null!=this.rp&&(null==re||re.clearTimeout(this.rp),this.rp=null,ct.info("Stopped polling for messages")),this.np=!1,this.op++}ng(){this.pp&&this.tp&&(this.tp.isConnected||null!=oe&&oe.body&&(oe.body.appendChild(this.tp),ct.info("Re-attached widget after it was detached from the DOM")))}cv(){this.lp||(this.lp=null==re?void 0:re.setInterval(()=>{this.ng()},1e3))}og(){this.lp&&(null==re||re.clearInterval(this.lp),this.lp=null)}Xp(){this.hp=this._posthog.on("eventCaptured",e=>{var t;"$identify"===e.event&&(null==(t=this.ep)||t.setUserIdentified())})}show(){this.Np?this.pp||this.Yp():ct.warn("Cannot show widget: current domain is not allowed")}hide(){this.bp(),this.og(),this.tp&&(H(null,this.tp),this.tp.remove(),this.tp=null),this.ep=null,this.pp=!1,this.gp=null,this.ap=null}isVisible(){return this.pp}getTickets(e){var i=this;return t(function*(){var t,r,n=i._n.token,o=i.$p(),s={limit:String(null!==(t=null==e?void 0:e.limit)&&void 0!==t?t:20),offset:String(null!==(r=null==e?void 0:e.offset)&&void 0!==r?r:0)};return o?Object.assign(s,o):s.widget_session_id=i.Bp,null!=e&&e.status&&(s.status=e.status),new Promise((e,t)=>{i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/tickets?"+lt(s)),method:"GET",timestampMode:"query",headers:{"X-Conversations-Token":n},callback(r){i.jp(r.statusCode),i.Hp(r.statusCode),200===r.statusCode?r.json?e(r.json):t(pt("fetching tickets")):t(ft(r,"fetching tickets","Failed to fetch tickets"))}})})})()}requestRestoreLink(e){var i=this;return t(function*(){if(i.$p())return{ok:!0};var t=e.trim().toLowerCase();if(!t)throw new Error("Email is required");var r=i._n.token,n={email:t,request_url:i.Ap()||""};return new Promise((e,t)=>{i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/restore/request"),method:"POST",data:n,headers:{"X-Conversations-Token":r},callback(i){200===i.statusCode?e({ok:!0}):t(ft(i,"requesting restore link","Failed to request restore link"))}})})})()}restoreFromToken(e){var i=this;return t(function*(){if(i.$p())return{status:"success"};var t=e.trim();if(!t)throw new Error("Restore token is required");try{return yield i.Vp(t)}finally{ht()}})()}restoreFromUrlToken(){var e=this;return t(function*(){if(e.$p())return null;var t=dt();if(!t)return null;try{return yield e.restoreFromToken(t)}finally{ht()}})()}getCurrentTicketId(){return this.ip}getWidgetSessionId(){return this.Bp}$p(){var e=this._posthog.config.identity_distinct_id,t=this._posthog.config.identity_hash;if(!e||!t)return null;var i={identity_distinct_id:e,identity_hash:t},r=this._posthog.config.identity_claims;return r&&Object.entries(r).forEach(e=>{var t=e[0],r=e[1],n="distinct_id"===t||"hash"===t||t.startsWith("hash_");t&&!n&&r&&"string"==typeof r.value&&r.value.length>0&&"string"==typeof r.hash&&r.hash.length>0&&(i["identity_"+t]=r.value,i["identity_hash_"+t]=r.hash)}),i}setIdentity(){var e;this.sg(),null==(e=this.ep)||e.setIdentityMode(!0),this.lg()}clearIdentity(){var e;this.sg(),null==(e=this.ep)||e.setIdentityMode(!1),this.lg()}sg(){var e;this.ip=null,this.Ga.clearTicketId(),this.ap=null,null==(e=this.ep)||e.clearMessages(!0)}lg(){var e=this;return t(function*(){try{var t,i,r,n,o=e._posthog.config.identity_distinct_id,s=yield e.getTickets();if(e._posthog.config.identity_distinct_id!==o)return;var l=e.tg(s.results);null==(t=e.ep)||t.updateTickets(s.results,e.xp),null==(i=e.ep)||i.setUnreadCount(e.cp),null==(r=e.ep)||r.setCurrentTicketResolved(e.Wp()),e.mp=l,null==(n=e.ep)||n.setView(l),e.pp&&e.kp(),"messages"===l&&e.ip&&e.Mp()}catch(e){nt(e)||ct.error("Failed to load tickets after identity change",e)}})()}destroy(){this.bp(),this.og(),re&&re.removeEventListener("online",this.Ve),this.hp&&(this.hp(),this.hp=null),this.tp&&(H(null,this.tp),this.tp.remove(),this.tp=null),this.ep=null,gt===this&&(gt=null),ct.info("Widget destroyed")}reset(){this.Ga.clearAll(),this.ip=null,this.ap=null,this.cp=0,this.wp=0,this.destroy(),ct.info("Conversations reset")}Qp(e,t,i,r){if(void 0===i&&(i="messages"),void 0===r&&(r=[]),oe){var n=oe.getElementById(vt);if(!n){if(!oe.body)return void ct.info("Conversations widget not rendered: Document body not available yet");(n=oe.createElement("div")).id=vt,oe.body.appendChild(n)}this.tp=n,H(xe(st,{ref:e=>{this.ep=e},config:this._n,initialState:e,initialUserTraits:t,isUserIdentified:this._posthog._isIdentified(),isIdentityMode:!J(this.$p()),initialView:i,initialTickets:r,showTicketList:this.xp,onSendMessage:this.gt,onStateChange:this.Tp,onIdentify:this._p,onRequestRestoreLink:this.Sp,onSelectTicket:this.S,onNewConversation:this.T,onBackToTickets:this.M,onViewChange:this.Lp}),n)}else ct.info("Conversations widget not rendered: Document not available")}};var yt="undefined"!=typeof globalThis?globalThis:re;yt&&"undefined"==typeof self&&(yt.self=yt),yt&&"undefined"==typeof File&&(yt.File=function(){});var xt=null!=re?re:{};xt.__PosthogExtensions__=xt.__PosthogExtensions__||{},xt.__PosthogExtensions__.initConversations=function(e,t){return gt||(gt=new mt(e,t))}}()}();
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