posthog-js 1.424.0 → 1.425.0

package/dist/conversations.js

@@ -1,2 +1,2 @@
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e;if(this.Zs&&(null==(e=this.o())||!e.widgetSessionId))try{var t=this._posthog.persistence;if(!t||null!=t.isDisabled&&t.isDisabled())return;var i=t.get_property(ee);if(!i){var n=this.p();return void(n&&(this.h(n),ve.info("Migrated conversations data from raw localStorage")))}var r={widgetSessionId:i},o=t.get_property(te);o&&(r.ticketId=o);var s=t.get_property(ie);"open"!==s&&"closed"!==s||(r.widgetState=s);var l=t.get_property(ne);l&&(r.userTraits=l),this.h(r),t.unregister(ee),t.unregister(te),t.unregister(ie),t.unregister(ne),ve.info("Migrated conversations data to dedicated storage")}catch(e){ve.error("Migration from legacy persistence failed",e)}}p(){try{var e,t,i=null==(e=this._posthog.config)?void 0:e.token;if(!i)return null;var n=null==re||null==(t=re.localStorage)?void 0:t.getItem(this._posthog.config.persistence_name?"ph_"+this._posthog.config.persistence_name:"ph_"+i+"_posthog");if(!n)return null;var r=JSON.parse(n),o=null==r?void 0:r[ee];if("string"!=typeof o||!o)return 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e=i.state.inputValue.trim();if(e){var t={id:"temp-"+Date.now(),content:e,author_type:"customer",author_name:"You",created_at:(new Date).toISOString(),is_private:!1};i.setState({messages:[...i.state.messages,t],inputValue:"",isLoading:!0,error:null});try{yield i.props.onSendMessage(e),i.setState({isLoading:!1})}catch(e){st(e)||lt.error("Failed to send message",e),i.setState((i=>({isLoading:!1,error:e instanceof Error?e.message:"Failed to send message",messages:i.messages.filter((e=>e.id!==t.id))})))}}}));var n=e.isIdentityMode||!1,r=e.initialUserTraits||null,o=this.Tf(e.config,r,e.isUserIdentified,n);this.state={state:e.initialState||"closed",view:o?"identification":e.initialView||"messages",messages:[],tickets:e.initialTickets||[],ticketsLoading:!1,inputValue:"",isLoading:!1,error:null,formName:(null==r?void 0:r.name)||"",formEmail:(null==r?void 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we(Re,{config:this.props.config,styles:e,formName:this.state.formName,formEmail:this.state.formEmail,formEmailError:this.state.formEmailError,onNameChange:this.xf,onEmailChange:this.wf,onSubmit:this._f})}Rf(e){return we("button",{style:e.backButton,onClick:"restore_request"===this.state.view?this.D:this.M,"aria-label":"Back to conversations",children:we("svg",{width:"16",height:"16",viewBox:"0 0 24 24",fill:"none",stroke:"currentColor",strokeWidth:"2",children:we("polyline",{points:"15 18 9 12 15 6"})})})}Lf(e){var t=this.state;return we(Ee,{tickets:t.tickets,isLoading:t.ticketsLoading,styles:e,onSelectTicket:this.S,onNewConversation:this.T,onOpenRestoreRequest:this.L})}Ff(e,t,i){return we(nt,{styles:e,primaryColor:t,placeholderText:i,messages:this.state.messages,inputValue:this.state.inputValue,isLoading:this.state.isLoading,error:this.state.error,isResolved:this.state.isCurrentTicketResolved,onInputChange:this.P,onKeyDown:this.lt,onSendMessage:this.gt,onStartNewConversation:this.T,messagesEndRef:e=>{this.v=e}})}Wf(e){return we(Le,{styles:e,restoreEmail:this.state.restoreEmail,restoreEmailError:this.state.restoreEmailError,restoreRequestLoading:this.state.restoreRequestLoading,restoreRequestSuccess:this.state.restoreRequestSuccess,onEmailChange:this.kf,onSubmit:this.Cf})}zf(e){switch(e){case"tickets":return"Conversations";case"restore_request":return"Restore conversations";case"identification":case"messages":return"Support chat"}}qf(e,t,i){switch(this.state.view){case"identification":return this.Ef(e);case"restore_request":return this.Wf(e);case"tickets":return this.Lf(e);case"messages":return this.Ff(e,t,i)}}render(){var e=this.props.config,t=this.state,n=t.state,r=t.view,o=e.color||"#5375ff",s=e.widgetPosition||"bottom_right",l=e.placeholderText||"Type your message...",a=ye(o,s);if("closed"===n)return we(be,{primaryColor:o,position:s,handleToggleOpen:this.m,unreadCount:this.state.unreadCount});var u=i({},a.window,a.windowOpen),d="messages"===r&&this.state.showTicketList||"restore_request"===r,h=!this.state.isIdentityMode&&("tickets"===r||"messages"===r);return we("div",{style:a.widget,children:we("div",{style:u,children:[we("div",{style:a.header,children:[we("div",{style:d?a.headerWithBack:a.headerTitle,children:[d&&this.Rf(a),we("span",{style:a.headerTitle,children:this.zf(r)})]}),we("div",{style:a.headerActions,children:we(ke,{primaryColor:o,handleClose:this.k})})]}),this.qf(a,o,l),h&&we("div",{style:a.recoverFooter,children:["Don't see your previous tickets?"," ",we("button",{type:"button",style:a.recoverFooterLink,onClick:this.L,children:"Recover them here"})]})]})})}}var ut=function(e,t){var i,n;void 0===t&&(t="&");var r=[];return function(e,t){if(!(e=>J(e)||Z(e))(e))if(K(e))e.forEach(t);else if((e=>e instanceof FormData)(e))e.forEach(((e,i)=>t(e,i)));else for(var i in e)X.call(e,i)&&t(e[i],i)}(e,(function(e,t){J(e)||J(t)||"undefined"===t||(i=encodeURIComponent((e=>e instanceof File)(e)?e.name:e.toString()),n=encodeURIComponent(t),r[r.length]=n+"="+i)})),r.join(t)},dt=(e,t)=>e>=t&&le(),ht=ue("[ConversationsManager]"),ct="ph_conv_restore";function ft(){var e;if(null==re||null==(e=re.location)||!e.search)return null;try{var t=new URLSearchParams(re.location.search).get(ct);return(null==t?void 0:t.trim())||null}catch(e){return ht.warn("Failed to parse restore token from URL",e),null}}function pt(){var e;if(null!=re&&re.location&&null!=re&&null!=(e=re.history)&&e.replaceState)try{var t=new URL(re.location.href);t.searchParams.delete(ct),re.history.replaceState(re.history.state,"",""+t.pathname+t.search+t.hash)}catch(e){ht.warn("Failed to clear restore token from URL",e)}}var vt=ue("[ConversationsManager]"),gt=function(e,t,i,n,r){var o,s,l;if(void 0===n&&(n=!1),void 0===r&&(r=!0),0===e.statusCode){var a=ot("network","Unable to reach the server. 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Please wait before trying again.");var u=(null==(o=e.json)?void 0:o.error)||(null==(s=e.json)?void 0:s.detail)||(null==(l=e.json)?void 0:l.message)||i;return r&&vt.error(i,{status:e.statusCode}),ot("http",u)},mt=function(e,t){void 0===t&&(t=!0);var i="Invalid response from server";return t&&vt.error(i,{operation:e}),ot("invalid_response",i)},yt="ph-conversations-widget-container",xt=null;class wt{constructor(e,i){var n,r,o,s,l=this;this.Df=null,this.Bf=null,this.Pf=null,this.Nf=null,this.Uf=!1,this.Af=0,this.Of=0,this.$f=null,this.Hf=null,this.jf=!1,this.Vf=!1,this.Yf=null,this.Xf=0,this.Gf="closed",this.Kf=!1,this.Jf=!1,this.Zf=null,this.Qf="messages",this.ep=[],this.tp=!1,this.ip=0,this.zt=()=>{this.ip=0,this.Of=0,this.Uf&&(this.np(),this.rp())},this.op=e=>{this.$o.saveUserTraits(e),this._posthog.capture("$conversations_user_identified",{hasName:!!e.name,hasEmail:!!e.email})},this.sp=function(){var e=t((function*(e){var t=yield l.requestRestoreLink(e);return l._posthog.capture("$conversations_restore_link_requested",{hasEmail:!!e}),t}));return function(t){return e.apply(this,arguments)}}(),this.gt=function(){var e=t((function*(e){var t,i=(null==(t=l.Df)?void 0:t.getUserTraits())||void 0;yield l.sendMessage(e,i),setTimeout((()=>l.lp()),1e3)}));return function(t){return e.apply(this,arguments)}}(),this.ap=e=>{this.Gf=e,vt.info("Widget state changed",{state:e,view:this.Qf}),this._posthog.capture("$conversations_widget_state_changed",{state:e,view:this.Qf,ticketId:this.Pf}),this.$o.saveWidgetState(e),this.Kf&&(this.np(),this.rp()),"open"===e&&"messages"===this.Qf&&this.Xf>0&&this.Pf&&this.up()},this.lp=t((function*(){if(!l.jf&&l.Pf&&!dt(l.ip,3)){l.jf=!0;try{yield l.dp()}finally{l.jf=!1}}})),this.hp=t((function*(){if(!l.Vf&&!dt(l.ip,3)){l.Vf=!0;try{yield l.cp()}finally{l.Vf=!1}}})),this.Io=t((function*(){"restore_request"!==l.Qf&&("messages"===l.Qf?yield l.lp():yield l.hp())})),this.fp=e=>{vt.info("View changed",{from:this.Qf,to:e}),this.Qf=e},this.S=function(){var e=t((function*(e){var t,i,n;l.pp(e),l.Hf=null,null==(t=l.Df)||t.clearMessages(),l.Qf="messages",null==(i=l.Df)||i.setView("messages"),null==(n=l.Df)||n.setCurrentTicketResolved(l.vp()),l.rp(),yield l.dp(),l.gp()&&l.Xf>0&&l.up()}));return function(t){return e.apply(this,arguments)}}(),this.T=()=>{var e,t,i;vt.info("New conversation requested"),this.Pf=null,this.$o.clearTicketId(),this.Hf=null,this.Qf="messages",null==(e=this.Df)||e.setView("messages"),null==(t=this.Df)||t.setCurrentTicketResolved(!1),null==(i=this.Df)||i.clearMessages(!0)},this.M=t((function*(){var e,t;vt.info("Back to tickets requested"),l.Qf="tickets",null==(e=l.Df)||e.setView("tickets"),null==(t=l.Df)||t.setTicketsLoading(!0),yield l.cp(),l.rp(),l._posthog.capture("$conversations_back_to_tickets")})),this.mp=function(){var e=t((function*(e){try{yield l.Io()}catch(e){vt.error("Polling iteration failed",e)}e===l.Af&&l.yp(e)}));return function(t){return e.apply(this,arguments)}}(),this._posthog=i,this.gn=e,this.$o=new ge(i),this.xp=this.$o.getOrCreateWidgetSessionId(),this.wp=!0===e.widgetEnabled,this.bp=function(e){var t;if(!e||0===e.length)return!0;var i=null==re||null==(t=re.location)?void 0:t.hostname;return!i||e.some((e=>{var t=function(e){var t=e.replace(/^https?:\/\//,"");return(t=t.split("/")[0].split("?")[0].split(":")[0])||null}(e);if(!t)return!1;if(t.startsWith("*.")){var n=t.slice(2);return i.endsWith("."+n)||i===n}return i===t}))}(e.domains),re&&("online",o=(r={}).capture,s=r.passive,null==(n=re)||n.addEventListener("online",this.zt,{capture:void 0!==o&&o,passive:void 0===s||s})),this.kp()}_p(){var e,t,i=null==re||null==(e=re.location)?void 0:e.href;return this._posthog.config.disable_capture_url_hashes?(t=i)?t.split("#")[0]:t:i}sendMessage(e,i,n){var r=this;return t((function*(){var t=n?null:r.Pf,o=!t,s=r.gn.token;return new Promise(((l,a)=>{var u=r.Sp(),d=(null==i?void 0:i.name)||u.name||null,h=(null==i?void 0:i.email)||u.email||null,c=r.Cp(),f={message:e.trim(),traits:{name:d,email:h},ticket_id:t};c?(f.identity_distinct_id=c.identity_distinct_id,f.identity_hash=c.identity_hash,f.distinct_id=c.identity_distinct_id):(f.widget_session_id=r.xp,f.distinct_id=r._posthog.get_distinct_id());try{var p=r._posthog.get_session_id();p&&(f.session_id=p);var v=r._posthog.get_session_replay_url({withTimestamp:!0,timestampLookBack:30}),g=o?r._p():void 0;(v||g)&&(f.session_context={session_replay_url:v||void 0,current_url:g||void 0})}catch(e){vt.warn("Failed to capture session context",e)}r._posthog._send_request({url:r._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/message"),method:"POST",data:f,headers:{"X-Conversations-Token":s},callback(t){if(200===t.statusCode||201===t.statusCode)if(t.json){var i=t.json;o&&i.ticket_id&&(r.Pf=i.ticket_id,r.$o.saveTicketId(i.ticket_id),vt.info("New ticket created",{ticketId:i.ticket_id,forced:!0===n})),r._posthog.capture("$conversations_message_sent",{ticketId:i.ticket_id,isNewTicket:o,messageLength:e.length}),r.Hf=i.created_at,r.Kf&&r.rp(),l(i)}else a(mt("sending message"));else a(gt(t,"sending message","Failed to send message",!0))}})}))}))()}pp(e){e&&e!==this.Pf&&(this.Pf=e,this.$o.saveTicketId(e),this.Hf=null)}getMessages(e,i){var n=this;return t((function*(){var t=e||n.Pf;if(!t)throw new Error("No ticket ID provided and no active conversation");n.pp(e);var r=n.gn.token;return new Promise(((e,o)=>{var s=n.Cp(),l={limit:"50"};s?(l.identity_distinct_id=s.identity_distinct_id,l.identity_hash=s.identity_hash):l.widget_session_id=n.xp,i&&(l.after=i),n._posthog._send_request({url:n._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/messages/"+t+"?"+ut(l)),method:"GET",timestampMode:"query",headers:{"X-Conversations-Token":r},callback(t){n.Tp(t.statusCode),n.Ip(t.statusCode),200===t.statusCode?t.json?e(t.json):o(mt("fetching messages")):o(gt(t,"fetching messages","Failed to fetch messages"))}})}))}))()}markAsRead(e){var i=this;return t((function*(){var t=e||i.Pf;if(!t)throw new Error("No ticket ID provided and no active conversation");i.pp(e);var n=i.gn.token;return vt.info("Marking messages as read",{ticketId:t}),new Promise(((e,r)=>{var o=i.Cp(),s=o?{identity_distinct_id:o.identity_distinct_id,identity_hash:o.identity_hash}:{widget_session_id:i.xp};i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/messages/"+t+"/read"),method:"POST",data:s,headers:{"X-Conversations-Token":n},callback(t){200===t.statusCode?t.json?e(t.json):r(mt("marking messages as read")):r(gt(t,"marking messages as read","Failed to mark messages as read"))}})}))}))()}kp(){if(se&&re){if(this.Cp())return this.$o.clearTicketId(),void this.Oc();var e=ft();if(e&&!this.Jf)return this.Jf=!0,pt(),setTimeout(pt,0),void this.Mp(e).catch((e=>{st(e)||vt.warn("Failed to restore conversations from URL token",e)})).finally((()=>{pt(),this.Oc()}));this.Oc()}else vt.info("Conversations not available: Document or window not available")}Oc(){this.Jf=!0,this.Pf=this.$o.loadTicketId(),vt.info("Loaded ticket ID from storage",{ticketId:this.Pf}),this._posthog.capture("$conversations_loaded",{hasExistingTicket:!!this.Pf,widgetEnabled:this.wp,domainAllowed:this.bp}),this.wp&&this.bp?this.Ep():vt.info("Widget not rendered",{widgetEnabled:this.wp,domainAllowed:this.bp}),this.Rp()}Mp(e){var i=this;return t((function*(){try{return yield i.Lp(e)}catch(t){return st(t)&&"network"===t.kind&&"cause"in t||vt.warn("Restore token exchange failed, retrying once",t),yield i.Lp(e)}}))()}Lp(e){var i=this;return t((function*(){var t,n=i.gn.token,r={restore_token:e,widget_session_id:i.xp,distinct_id:i._posthog.get_distinct_id(),current_url:i._p()},o=yield new Promise(((e,t)=>{i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/restore"),method:"POST",data:r,headers:{"X-Conversations-Token":n},callback(i){200===i.statusCode?i.json?e(i.json):t(mt("restoring conversations",!1)):t(gt(i,"restoring conversations","Failed to restore conversations",!0,!1))}})}));return"success"!==o.status?(vt.info("Restore token was not accepted",{status:o.status,code:o.code}),o):(i.Hf=null,i.Xf=0,o.widget_session_id&&(i.xp=o.widget_session_id,i.$o.setWidgetSessionId(o.widget_session_id)),null!=(t=o.migrated_ticket_ids)&&t.length?(i.Pf=o.migrated_ticket_ids[0],i.$o.saveTicketId(i.Pf),i.Kf&&i.rp(),i.lp(),i.hp()):(i.Pf=null,i.$o.clearTicketId()),o)}))()}Ep(){return this.Kf?Promise.resolve():(this.Zf||(this.Zf=this.Fp()),this.Zf)}Fp(){var e=this;return t((function*(){var t="open"===e.$o.loadWidgetState()?"open":"closed";e.Gf=t;var i=e.Wp(),n=yield e.zp(),r=n.view,o=n.tickets;e.Qf=r,e.qp(t,i,r,o),e.Kf=!0,e._posthog.capture("$conversations_widget_loaded",{hasExistingTicket:!!e.Pf,initialState:t,initialView:r,ticketCount:o.length,hasUserTraits:!!i}),e.rp(),e.Dp()}))()}Sp(){var e,t=(null==(e=this._posthog.persistence)?void 0:e.props)||{},i=this._posthog.get_property("$stored_person_properties")||{};return{name:i.$name||i.name||t.$name||t.name||void 0,email:i.$email||i.email||t.$email||t.email||void 0}}Wp(){var e=this.Sp(),t=e.name,i=e.email;if(t||i)return{name:t||void 0,email:i||void 0};var n=this.$o.loadUserTraits();return n&&(n.name||n.email)?n:null}up(){var e=this;return t((function*(){if(e.Pf)try{var t,i=yield e.markAsRead(e.Pf);e.Xf=i.unread_count,null==(t=e.Df)||t.setUnreadCount(0),vt.info("Messages marked as read",{unreadCount:i.unread_count})}catch(e){st(e)||vt.error("Failed to mark messages as read",e)}}))()}dp(){var e=this;return t((function*(){if(e.Pf)try{var t,i,n=e._posthog.config.identity_distinct_id,r=e.Pf,o=yield e.getMessages(e.Pf,e.Hf||void 0);if(e._posthog.config.identity_distinct_id!==n||e.Pf!==r)return;Q(o.unread_count)&&(e.Xf=o.unread_count,null==(t=e.Df)||t.setUnreadCount(o.unread_count),o.unread_count>0&&e.gp()&&e.up()),o.ticket_status&&e.Bp(r,o.ticket_status),o.messages.length>0&&(null==(i=e.Df)||i.addMessages(o.messages),e.Hf=o.messages[o.messages.length-1].created_at)}catch(e){st(e)||vt.error("Failed to load messages",e)}}))()}gp(){return"open"===this.Gf}cp(){var e=this;return t((function*(){try{var t,i,n,r=yield e.getTickets();e.ep=r.results,e.tp=e.Pp(r.results),null==(t=e.Df)||t.updateTickets(r.results,e.tp);var o=r.results.reduce(((e,t)=>e+(t.unread_count||0)),0);e.Xf=o,null==(i=e.Df)||i.setUnreadCount(o),null==(n=e.Df)||n.setCurrentTicketResolved(e.vp()),vt.info("Tickets loaded",{count:r.results.length,totalUnread:o})}catch(e){st(e)||vt.error("Failed to load tickets",e)}}))()}Pp(e){return e.length>=1}vp(){if(!this.Pf)return!1;var e=this.ep.find((e=>e.id===this.Pf));return"resolved"===(null==e?void 0:e.status)}Bp(e,t){var n,r,o=this.ep.findIndex((t=>t.id===e));-1!==o&&this.ep[o].status!==t&&(this.ep=[...this.ep.slice(0,o),i({},this.ep[o],{status:t}),...this.ep.slice(o+1)],this.tp=this.Pp(this.ep),null==(n=this.Df)||n.updateTickets(this.ep,this.tp),null==(r=this.Df)||r.setCurrentTicketResolved(this.vp()))}Tp(e){this.ip=((e,t,i,n)=>{if(0===e){if(le()){var r=t+1;return 3===r&&vt.warn("Conversations polling requests are failing before receiving an HTTP response; this can happen due to network issues, CORS, browser blocking, or ad blockers. Stopped polling conversations; will try again when connectivity changes."),r}return t}return 0})(e,this.ip)}Ip(e){429===e?this.Of+=1:e>=200&&300>e&&(this.Of=0)}zp(){var e=this;return t((function*(){try{var t=e._posthog.config.identity_distinct_id,i=yield e.getTickets();return e._posthog.config.identity_distinct_id!==t?{view:"messages",tickets:[]}:{view:e.Np(i.results),tickets:i.results}}catch(e){return st(e)||vt.error("Failed to determine initial view",e),{view:"messages",tickets:[]}}}))()}Np(e){this.ep=e,this.tp=this.Pp(e);var t=e.reduce(((e,t)=>e+(t.unread_count||0)),0);return this.Xf=t,2>e.length?1===e.length&&"resolved"===e[0].status?(this.Pf=null,this.$o.clearTicketId(),"tickets"):(1===e.length&&(this.Pf=e[0].id,this.$o.saveTicketId(e[0].id)),"messages"):(this.Pf=null,"tickets")}rp(){if(!this.Uf){this.Uf=!0;var e=++this.Af;vt.info("Started polling",{view:this.Qf}),this.mp(e)}}yp(e){if(this.Uf&&e===this.Af)return this.Up()?void(this.Nf=null==re?void 0:re.setTimeout((()=>{this.mp(e)}),this.Ap())):(this.Nf=null,this.Uf=!1,void vt.info("Nothing to poll, pausing until next user action"))}Ap(){return this.Of>0?Math.min(5e3*Math.pow(2,this.Of-1),6e4):this.gp()?5e3:15e3}Up(){return"restore_request"!==this.Qf&&("messages"===this.Qf?!!this.Pf:this.ep.length>0)}np(){null!=this.Nf&&(null==re||re.clearTimeout(this.Nf),this.Nf=null,vt.info("Stopped polling for messages")),this.Uf=!1,this.Af++}Op(){this.Kf&&this.Bf&&(this.Bf.isConnected||null!=se&&se.body&&(se.body.appendChild(this.Bf),vt.info("Re-attached widget after it was detached from the DOM")))}Dp(){this.$f||(this.$f=null==re?void 0:re.setInterval((()=>{this.Op()}),1e3))}$p(){this.$f&&(null==re||re.clearInterval(this.$f),this.$f=null)}Rp(){this.Yf=this._posthog.on("eventCaptured",(e=>{var t;"$identify"===e.event&&(null==(t=this.Df)||t.setUserIdentified())}))}show(){this.bp?this.Kf||this.Ep():vt.warn("Cannot show widget: current domain is not allowed")}hide(){this.np(),this.$p(),this.Bf&&(V(null,this.Bf),this.Bf.remove(),this.Bf=null),this.Df=null,this.Kf=!1,this.Zf=null,this.Hf=null}isVisible(){return this.Kf}getTickets(e){var i=this;return t((function*(){var t,n,r=i.gn.token,o=i.Cp(),s={limit:String(null!==(t=null==e?void 0:e.limit)&&void 0!==t?t:20),offset:String(null!==(n=null==e?void 0:e.offset)&&void 0!==n?n:0)};return o?(s.identity_distinct_id=o.identity_distinct_id,s.identity_hash=o.identity_hash):s.widget_session_id=i.xp,null!=e&&e.status&&(s.status=e.status),new Promise(((e,t)=>{i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/tickets?"+ut(s)),method:"GET",timestampMode:"query",headers:{"X-Conversations-Token":r},callback(n){i.Tp(n.statusCode),i.Ip(n.statusCode),200===n.statusCode?n.json?e(n.json):t(mt("fetching tickets")):t(gt(n,"fetching tickets","Failed to fetch tickets"))}})}))}))()}requestRestoreLink(e){var i=this;return t((function*(){if(i.Cp())return{ok:!0};var t=e.trim().toLowerCase();if(!t)throw new Error("Email is required");var n=i.gn.token,r={email:t,request_url:i._p()||""};return new Promise(((e,t)=>{i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/restore/request"),method:"POST",data:r,headers:{"X-Conversations-Token":n},callback(i){200===i.statusCode?e({ok:!0}):t(gt(i,"requesting restore link","Failed to request restore link"))}})}))}))()}restoreFromToken(e){var i=this;return t((function*(){if(i.Cp())return{status:"success"};var t=e.trim();if(!t)throw new Error("Restore token is required");try{return yield i.Mp(t)}finally{pt()}}))()}restoreFromUrlToken(){var e=this;return t((function*(){if(e.Cp())return null;var t=ft();if(!t)return null;try{return yield e.restoreFromToken(t)}finally{pt()}}))()}getCurrentTicketId(){return this.Pf}getWidgetSessionId(){return this.xp}Cp(){var e=this._posthog.config.identity_distinct_id,t=this._posthog.config.identity_hash;return e&&t?{identity_distinct_id:e,identity_hash:t}:null}setIdentity(){var e;this.Hp(),null==(e=this.Df)||e.setIdentityMode(!0),this.jp()}clearIdentity(){var e;this.Hp(),null==(e=this.Df)||e.setIdentityMode(!1),this.jp()}Hp(){var e;this.Pf=null,this.$o.clearTicketId(),this.Hf=null,null==(e=this.Df)||e.clearMessages(!0)}jp(){var e=this;return t((function*(){try{var t,i,n,r,o=e._posthog.config.identity_distinct_id,s=yield e.getTickets();if(e._posthog.config.identity_distinct_id!==o)return;var l=e.Np(s.results);null==(t=e.Df)||t.updateTickets(s.results,e.tp),null==(i=e.Df)||i.setUnreadCount(e.Xf),null==(n=e.Df)||n.setCurrentTicketResolved(e.vp()),e.Qf=l,null==(r=e.Df)||r.setView(l),e.Kf&&e.rp(),"messages"===l&&e.Pf&&e.dp()}catch(e){st(e)||vt.error("Failed to load tickets after identity change",e)}}))()}destroy(){this.np(),this.$p(),re&&re.removeEventListener("online",this.zt),this.Yf&&(this.Yf(),this.Yf=null),this.Bf&&(V(null,this.Bf),this.Bf.remove(),this.Bf=null),this.Df=null,xt===this&&(xt=null),vt.info("Widget destroyed")}reset(){this.$o.clearAll(),this.Pf=null,this.Hf=null,this.Xf=0,this.ip=0,this.destroy(),vt.info("Conversations reset")}qp(e,t,i,n){if(void 0===i&&(i="messages"),void 0===n&&(n=[]),se){var r=se.getElementById(yt);if(!r){if(!se.body)return void vt.info("Conversations widget not rendered: Document body not available 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e;if(this.Zs&&(null==(e=this.o())||!e.widgetSessionId))try{var t=this._posthog.persistence;if(!t||null!=t.isDisabled&&t.isDisabled())return;var i=t.get_property(ee);if(!i){var r=this.p();return void(r&&(this.h(r),ve.info("Migrated conversations data from raw localStorage")))}var n={widgetSessionId:i},o=t.get_property(te);o&&(n.ticketId=o);var s=t.get_property(ie);"open"!==s&&"closed"!==s||(n.widgetState=s);var l=t.get_property(re);l&&(n.userTraits=l),this.h(n),t.unregister(ee),t.unregister(te),t.unregister(ie),t.unregister(re),ve.info("Migrated conversations data to dedicated storage")}catch(e){ve.error("Migration from legacy persistence failed",e)}}p(){try{var e,t,i=null==(e=this._posthog.config)?void 0:e.token;if(!i)return null;var r=null==ne||null==(t=ne.localStorage)?void 0:t.getItem(this._posthog.config.persistence_name?"ph_"+this._posthog.config.persistence_name:"ph_"+i+"_posthog");if(!r)return null;var n=JSON.parse(r),o=null==n?void 0:n[ee];if("string"!=typeof o||!o)return null;var s={widgetSessionId:o},l=null==n?void 0:n[te];l&&(s.ticketId=l);var a=null==n?void 0:n[ie];"open"!==a&&"closed"!==a||(s.widgetState=a);var u=null==n?void 0:n[re];return u&&(s.userTraits=u),s}catch(e){return null}}}function me(e){var t=e.replace(/^#/,""),i=3===t.length?t[0]+t[0]+t[1]+t[1]+t[2]+t[2]:t,r=parseInt(i.slice(0,2),16),n=parseInt(i.slice(2,4),16),o=parseInt(i.slice(4,6),16);return Math.sqrt(r*r*.299+n*n*.587+o*o*.114)>127.5?"#020617":"white"}var ye=function(e,t){void 0===t&&(t="bottom_right");var r=t.includes("left"),n=t.includes("top");return{widget:i({position:"fixed"},n?{top:"20px"}:{bottom:"20px"},r?{left:"20px"}:{right:"20px"},{zIndex:2147483644,fontFamily:'-apple-system, BlinkMacSystemFont, "Inter", "Segoe UI", "Roboto", Helvetica, Arial, sans-serif'}),buttonContainer:{position:"relative"},button:{width:"50px",height:"50px",borderRadius:"50%",background:e,color:me(e),border:"none",cursor:"pointer",filter:"drop-shadow(rgba(9, 14, 21, 0.54) 0px 1px 6px) 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e=i.state.inputValue.trim();if(e){var t={id:"temp-"+Date.now(),content:e,author_type:"customer",author_name:"You",created_at:(new Date).toISOString(),is_private:!1};i.setState({messages:[...i.state.messages,t],inputValue:"",isLoading:!0,error:null});try{yield i.props.onSendMessage(e),i.setState({isLoading:!1})}catch(e){st(e)||lt.error("Failed to send message",e),i.setState((i=>({isLoading:!1,error:e instanceof Error?e.message:"Failed to send message",messages:i.messages.filter((e=>e.id!==t.id))})))}}}));var r=e.isIdentityMode||!1,n=e.initialUserTraits||null,o=this.Tf(e.config,n,e.isUserIdentified,r);this.state={state:e.initialState||"closed",view:o?"identification":e.initialView||"messages",messages:[],tickets:e.initialTickets||[],ticketsLoading:!1,inputValue:"",isLoading:!1,error:null,formName:(null==n?void 0:n.name)||"",formEmail:(null==n?void 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we(Re,{config:this.props.config,styles:e,formName:this.state.formName,formEmail:this.state.formEmail,formEmailError:this.state.formEmailError,onNameChange:this.xf,onEmailChange:this.wf,onSubmit:this._f})}Rf(e){return we("button",{style:e.backButton,onClick:"restore_request"===this.state.view?this.D:this.M,"aria-label":"Back to conversations",children:we("svg",{width:"16",height:"16",viewBox:"0 0 24 24",fill:"none",stroke:"currentColor",strokeWidth:"2",children:we("polyline",{points:"15 18 9 12 15 6"})})})}Lf(e){var t=this.state;return we(Ee,{tickets:t.tickets,isLoading:t.ticketsLoading,styles:e,onSelectTicket:this.S,onNewConversation:this.T,onOpenRestoreRequest:this.L})}Ff(e,t,i){return we(rt,{styles:e,primaryColor:t,placeholderText:i,messages:this.state.messages,inputValue:this.state.inputValue,isLoading:this.state.isLoading,error:this.state.error,isResolved:this.state.isCurrentTicketResolved,onInputChange:this.P,onKeyDown:this.lt,onSendMessage:this.gt,onStartNewConversation:this.T,messagesEndRef:e=>{this.v=e}})}Wf(e){return we(Le,{styles:e,restoreEmail:this.state.restoreEmail,restoreEmailError:this.state.restoreEmailError,restoreRequestLoading:this.state.restoreRequestLoading,restoreRequestSuccess:this.state.restoreRequestSuccess,onEmailChange:this.kf,onSubmit:this.Cf})}zf(e){switch(e){case"tickets":return"Conversations";case"restore_request":return"Restore conversations";case"identification":case"messages":return"Support chat"}}qf(e,t,i){switch(this.state.view){case"identification":return this.Ef(e);case"restore_request":return this.Wf(e);case"tickets":return this.Lf(e);case"messages":return this.Ff(e,t,i)}}render(){var e=this.props.config,t=this.state,r=t.state,n=t.view,o=e.color||"#5375ff",s=e.widgetPosition||"bottom_right",l=e.placeholderText||"Type your message...",a=ye(o,s);if("closed"===r)return we(be,{primaryColor:o,position:s,handleToggleOpen:this.m,unreadCount:this.state.unreadCount});var u=i({},a.window,a.windowOpen),d="messages"===n&&this.state.showTicketList||"restore_request"===n,h=!this.state.isIdentityMode&&("tickets"===n||"messages"===n);return we("div",{style:a.widget,children:we("div",{style:u,children:[we("div",{style:a.header,children:[we("div",{style:d?a.headerWithBack:a.headerTitle,children:[d&&this.Rf(a),we("span",{style:a.headerTitle,children:this.zf(n)})]}),we("div",{style:a.headerActions,children:we(ke,{primaryColor:o,handleClose:this.k})})]}),this.qf(a,o,l),h&&we("div",{style:a.recoverFooter,children:["Don't see your previous tickets?"," ",we("button",{type:"button",style:a.recoverFooterLink,onClick:this.L,children:"Recover them here"})]})]})})}}var ut=function(e,t){var i,r;void 0===t&&(t="&");var n=[];return function(e,t){if(!(e=>J(e)||Z(e))(e))if(K(e))e.forEach(t);else if((e=>e instanceof FormData)(e))e.forEach(((e,i)=>t(e,i)));else for(var i in e)X.call(e,i)&&t(e[i],i)}(e,(function(e,t){J(e)||J(t)||"undefined"===t||(i=encodeURIComponent((e=>e instanceof File)(e)?e.name:e.toString()),r=encodeURIComponent(t),n[n.length]=r+"="+i)})),n.join(t)},dt=(e,t)=>e>=t&&le(),ht=ue("[ConversationsManager]"),ct="ph_conv_restore";function ft(){var e;if(null==ne||null==(e=ne.location)||!e.search)return null;try{var t=new URLSearchParams(ne.location.search).get(ct);return(null==t?void 0:t.trim())||null}catch(e){return ht.warn("Failed to parse restore token from URL",e),null}}function pt(){var e;if(null!=ne&&ne.location&&null!=ne&&null!=(e=ne.history)&&e.replaceState)try{var t=new URL(ne.location.href);t.searchParams.delete(ct),ne.history.replaceState(ne.history.state,"",""+t.pathname+t.search+t.hash)}catch(e){ht.warn("Failed to clear restore token from URL",e)}}var vt=ue("[ConversationsManager]"),gt=function(e,t,i,r,n){var o,s,l;if(void 0===r&&(r=!1),void 0===n&&(n=!0),0===e.statusCode){var a=ot("network","Unable to reach the server. 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Please wait before trying again.");var u=(null==(o=e.json)?void 0:o.error)||(null==(s=e.json)?void 0:s.detail)||(null==(l=e.json)?void 0:l.message)||i;return n&&vt.error(i,{status:e.statusCode}),ot("http",u)},mt=function(e,t){void 0===t&&(t=!0);var i="Invalid response from server";return t&&vt.error(i,{operation:e}),ot("invalid_response",i)},yt="ph-conversations-widget-container",xt=null;class wt{constructor(e,i){var r,n,o,s,l=this;this.Df=null,this.Bf=null,this.Pf=null,this.Nf=null,this.Uf=!1,this.Af=0,this.Of=0,this.$f=null,this.jf=null,this.Hf=!1,this.Vf=!1,this.Yf=null,this.Xf=0,this.Gf="closed",this.Kf=!1,this.Jf=!1,this.Zf=null,this.Qf="messages",this.ep=[],this.tp=!1,this.ip=0,this.zt=()=>{this.ip=0,this.Of=0,this.Uf&&(this.rp(),this.np())},this.op=e=>{this.$o.saveUserTraits(e),this._posthog.capture("$conversations_user_identified",{hasName:!!e.name,hasEmail:!!e.email})},this.sp=function(){var e=t((function*(e){var t=yield l.requestRestoreLink(e);return l._posthog.capture("$conversations_restore_link_requested",{hasEmail:!!e}),t}));return function(t){return e.apply(this,arguments)}}(),this.gt=function(){var e=t((function*(e){var t,i=(null==(t=l.Df)?void 0:t.getUserTraits())||void 0;yield l.sendMessage(e,i),setTimeout((()=>l.lp()),1e3)}));return function(t){return e.apply(this,arguments)}}(),this.ap=e=>{this.Gf=e,vt.info("Widget state changed",{state:e,view:this.Qf}),this._posthog.capture("$conversations_widget_state_changed",{state:e,view:this.Qf,ticketId:this.Pf}),this.$o.saveWidgetState(e),this.Kf&&(this.rp(),this.np()),"open"===e&&"messages"===this.Qf&&this.Xf>0&&this.Pf&&this.up()},this.lp=t((function*(){if(!l.Hf&&l.Pf&&!dt(l.ip,3)){l.Hf=!0;try{yield l.dp()}finally{l.Hf=!1}}})),this.hp=t((function*(){if(!l.Vf&&!dt(l.ip,3)){l.Vf=!0;try{yield l.cp()}finally{l.Vf=!1}}})),this.Io=t((function*(){"restore_request"!==l.Qf&&("messages"===l.Qf?yield l.lp():yield l.hp())})),this.fp=e=>{vt.info("View changed",{from:this.Qf,to:e}),this.Qf=e},this.S=function(){var e=t((function*(e){var t,i,r;l.pp(e),l.jf=null,null==(t=l.Df)||t.clearMessages(),l.Qf="messages",null==(i=l.Df)||i.setView("messages"),null==(r=l.Df)||r.setCurrentTicketResolved(l.vp()),l.np(),yield l.dp(),l.gp()&&l.Xf>0&&l.up()}));return function(t){return e.apply(this,arguments)}}(),this.T=()=>{var e,t,i;vt.info("New conversation requested"),this.Pf=null,this.$o.clearTicketId(),this.jf=null,this.Qf="messages",null==(e=this.Df)||e.setView("messages"),null==(t=this.Df)||t.setCurrentTicketResolved(!1),null==(i=this.Df)||i.clearMessages(!0)},this.M=t((function*(){var e,t;vt.info("Back to tickets requested"),l.Qf="tickets",null==(e=l.Df)||e.setView("tickets"),null==(t=l.Df)||t.setTicketsLoading(!0),yield l.cp(),l.np(),l._posthog.capture("$conversations_back_to_tickets")})),this.mp=function(){var e=t((function*(e){try{yield l.Io()}catch(e){vt.error("Polling iteration failed",e)}e===l.Af&&l.yp(e)}));return function(t){return e.apply(this,arguments)}}(),this._posthog=i,this.gn=e,this.$o=new ge(i),this.xp=this.$o.getOrCreateWidgetSessionId(),this.wp=!0===e.widgetEnabled,this.bp=function(e){var t;if(!e||0===e.length)return!0;var i=null==ne||null==(t=ne.location)?void 0:t.hostname;return!i||e.some((e=>{var t=function(e){var t=e.replace(/^https?:\/\//,"");return(t=t.split("/")[0].split("?")[0].split(":")[0])||null}(e);if(!t)return!1;if(t.startsWith("*.")){var r=t.slice(2);return i.endsWith("."+r)||i===r}return i===t}))}(e.domains),ne&&("online",o=(n={}).capture,s=n.passive,null==(r=ne)||r.addEventListener("online",this.zt,{capture:void 0!==o&&o,passive:void 0===s||s})),this.kp()}_p(){var e,t,i=null==ne||null==(e=ne.location)?void 0:e.href;return this._posthog.config.disable_capture_url_hashes?(t=i)?t.split("#")[0]:t:i}sendMessage(e,i,r){var n=this;return t((function*(){var t=r?null:n.Pf,o=!t,s=n.gn.token;return new Promise(((l,a)=>{var u=n.Sp(),d=(null==i?void 0:i.name)||u.name||null,h=(null==i?void 0:i.email)||u.email||null,c=n.Cp(),f={message:e.trim(),traits:{name:d,email:h},ticket_id:t};c?(Object.assign(f,c),f.distinct_id=c.identity_distinct_id):(f.widget_session_id=n.xp,f.distinct_id=n._posthog.get_distinct_id());try{var p=n._posthog.get_session_id();p&&(f.session_id=p);var v=n._posthog.get_session_replay_url({withTimestamp:!0,timestampLookBack:30}),g=o?n._p():void 0;(v||g)&&(f.session_context={session_replay_url:v||void 0,current_url:g||void 0})}catch(e){vt.warn("Failed to capture session context",e)}n._posthog._send_request({url:n._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/message"),method:"POST",data:f,headers:{"X-Conversations-Token":s},callback(t){if(200===t.statusCode||201===t.statusCode)if(t.json){var i=t.json;o&&i.ticket_id&&(n.Pf=i.ticket_id,n.$o.saveTicketId(i.ticket_id),vt.info("New ticket created",{ticketId:i.ticket_id,forced:!0===r})),n._posthog.capture("$conversations_message_sent",{ticketId:i.ticket_id,isNewTicket:o,messageLength:e.length}),n.jf=i.created_at,n.Kf&&n.np(),l(i)}else a(mt("sending message"));else a(gt(t,"sending message","Failed to send message",!0))}})}))}))()}pp(e){e&&e!==this.Pf&&(this.Pf=e,this.$o.saveTicketId(e),this.jf=null)}getMessages(e,i){var r=this;return t((function*(){var t=e||r.Pf;if(!t)throw new Error("No ticket ID provided and no active conversation");r.pp(e);var n=r.gn.token;return new Promise(((e,o)=>{var s=r.Cp(),l={limit:"50"};s?Object.assign(l,s):l.widget_session_id=r.xp,i&&(l.after=i),r._posthog._send_request({url:r._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/messages/"+t+"?"+ut(l)),method:"GET",timestampMode:"query",headers:{"X-Conversations-Token":n},callback(t){r.Tp(t.statusCode),r.Ip(t.statusCode),200===t.statusCode?t.json?e(t.json):o(mt("fetching messages")):o(gt(t,"fetching messages","Failed to fetch messages"))}})}))}))()}markAsRead(e){var i=this;return t((function*(){var t=e||i.Pf;if(!t)throw new Error("No ticket ID provided and no active conversation");i.pp(e);var r=i.gn.token;return vt.info("Marking messages as read",{ticketId:t}),new Promise(((e,n)=>{var o=i.Cp()||{widget_session_id:i.xp};i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/messages/"+t+"/read"),method:"POST",data:o,headers:{"X-Conversations-Token":r},callback(t){200===t.statusCode?t.json?e(t.json):n(mt("marking messages as read")):n(gt(t,"marking messages as read","Failed to mark messages as read"))}})}))}))()}kp(){if(se&&ne){if(this.Cp())return this.$o.clearTicketId(),void this.Oc();var e=ft();if(e&&!this.Jf)return this.Jf=!0,pt(),setTimeout(pt,0),void this.Mp(e).catch((e=>{st(e)||vt.warn("Failed to restore conversations from URL token",e)})).finally((()=>{pt(),this.Oc()}));this.Oc()}else vt.info("Conversations not available: Document or window not available")}Oc(){this.Jf=!0,this.Pf=this.$o.loadTicketId(),vt.info("Loaded ticket ID from storage",{ticketId:this.Pf}),this._posthog.capture("$conversations_loaded",{hasExistingTicket:!!this.Pf,widgetEnabled:this.wp,domainAllowed:this.bp}),this.wp&&this.bp?this.Ep():vt.info("Widget not rendered",{widgetEnabled:this.wp,domainAllowed:this.bp}),this.Rp()}Mp(e){var i=this;return t((function*(){try{return yield i.Lp(e)}catch(t){return st(t)&&"network"===t.kind&&"cause"in t||vt.warn("Restore token exchange failed, retrying once",t),yield i.Lp(e)}}))()}Lp(e){var i=this;return t((function*(){var t,r=i.gn.token,n={restore_token:e,widget_session_id:i.xp,distinct_id:i._posthog.get_distinct_id(),current_url:i._p()},o=yield new Promise(((e,t)=>{i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/restore"),method:"POST",data:n,headers:{"X-Conversations-Token":r},callback(i){200===i.statusCode?i.json?e(i.json):t(mt("restoring conversations",!1)):t(gt(i,"restoring conversations","Failed to restore conversations",!0,!1))}})}));return"success"!==o.status?(vt.info("Restore token was not accepted",{status:o.status,code:o.code}),o):(i.jf=null,i.Xf=0,o.widget_session_id&&(i.xp=o.widget_session_id,i.$o.setWidgetSessionId(o.widget_session_id)),null!=(t=o.migrated_ticket_ids)&&t.length?(i.Pf=o.migrated_ticket_ids[0],i.$o.saveTicketId(i.Pf),i.Kf&&i.np(),i.lp(),i.hp()):(i.Pf=null,i.$o.clearTicketId()),o)}))()}Ep(){return this.Kf?Promise.resolve():(this.Zf||(this.Zf=this.Fp()),this.Zf)}Fp(){var e=this;return t((function*(){var t="open"===e.$o.loadWidgetState()?"open":"closed";e.Gf=t;var i=e.Wp(),r=yield e.zp(),n=r.view,o=r.tickets;e.Qf=n,e.qp(t,i,n,o),e.Kf=!0,e._posthog.capture("$conversations_widget_loaded",{hasExistingTicket:!!e.Pf,initialState:t,initialView:n,ticketCount:o.length,hasUserTraits:!!i}),e.np(),e.Dp()}))()}Sp(){var e,t=(null==(e=this._posthog.persistence)?void 0:e.props)||{},i=this._posthog.get_property("$stored_person_properties")||{};return{name:i.$name||i.name||t.$name||t.name||void 0,email:i.$email||i.email||t.$email||t.email||void 0}}Wp(){var e=this.Sp(),t=e.name,i=e.email;if(t||i)return{name:t||void 0,email:i||void 0};var r=this.$o.loadUserTraits();return r&&(r.name||r.email)?r:null}up(){var e=this;return t((function*(){if(e.Pf)try{var t,i=yield e.markAsRead(e.Pf);e.Xf=i.unread_count,null==(t=e.Df)||t.setUnreadCount(0),vt.info("Messages marked as read",{unreadCount:i.unread_count})}catch(e){st(e)||vt.error("Failed to mark messages as read",e)}}))()}dp(){var e=this;return t((function*(){if(e.Pf)try{var t,i,r=e._posthog.config.identity_distinct_id,n=e.Pf,o=yield e.getMessages(e.Pf,e.jf||void 0);if(e._posthog.config.identity_distinct_id!==r||e.Pf!==n)return;Q(o.unread_count)&&(e.Xf=o.unread_count,null==(t=e.Df)||t.setUnreadCount(o.unread_count),o.unread_count>0&&e.gp()&&e.up()),o.ticket_status&&e.Bp(n,o.ticket_status),o.messages.length>0&&(null==(i=e.Df)||i.addMessages(o.messages),e.jf=o.messages[o.messages.length-1].created_at)}catch(e){st(e)||vt.error("Failed to load messages",e)}}))()}gp(){return"open"===this.Gf}cp(){var e=this;return t((function*(){try{var t,i,r,n=yield e.getTickets();e.ep=n.results,e.tp=e.Pp(n.results),null==(t=e.Df)||t.updateTickets(n.results,e.tp);var o=n.results.reduce(((e,t)=>e+(t.unread_count||0)),0);e.Xf=o,null==(i=e.Df)||i.setUnreadCount(o),null==(r=e.Df)||r.setCurrentTicketResolved(e.vp()),vt.info("Tickets loaded",{count:n.results.length,totalUnread:o})}catch(e){st(e)||vt.error("Failed to load tickets",e)}}))()}Pp(e){return e.length>=1}vp(){if(!this.Pf)return!1;var e=this.ep.find((e=>e.id===this.Pf));return"resolved"===(null==e?void 0:e.status)}Bp(e,t){var r,n,o=this.ep.findIndex((t=>t.id===e));-1!==o&&this.ep[o].status!==t&&(this.ep=[...this.ep.slice(0,o),i({},this.ep[o],{status:t}),...this.ep.slice(o+1)],this.tp=this.Pp(this.ep),null==(r=this.Df)||r.updateTickets(this.ep,this.tp),null==(n=this.Df)||n.setCurrentTicketResolved(this.vp()))}Tp(e){this.ip=((e,t,i,r)=>{if(0===e){if(le()){var n=t+1;return 3===n&&vt.warn("Conversations polling requests are failing before receiving an HTTP response; this can happen due to network issues, CORS, browser blocking, or ad blockers. Stopped polling conversations; will try again when connectivity changes."),n}return t}return 0})(e,this.ip)}Ip(e){429===e?this.Of+=1:e>=200&&300>e&&(this.Of=0)}zp(){var e=this;return t((function*(){try{var t=e._posthog.config.identity_distinct_id,i=yield e.getTickets();return e._posthog.config.identity_distinct_id!==t?{view:"messages",tickets:[]}:{view:e.Np(i.results),tickets:i.results}}catch(e){return st(e)||vt.error("Failed to determine initial view",e),{view:"messages",tickets:[]}}}))()}Np(e){this.ep=e,this.tp=this.Pp(e);var t=e.reduce(((e,t)=>e+(t.unread_count||0)),0);return this.Xf=t,2>e.length?1===e.length&&"resolved"===e[0].status?(this.Pf=null,this.$o.clearTicketId(),"tickets"):(1===e.length&&(this.Pf=e[0].id,this.$o.saveTicketId(e[0].id)),"messages"):(this.Pf=null,"tickets")}np(){if(!this.Uf){this.Uf=!0;var e=++this.Af;vt.info("Started polling",{view:this.Qf}),this.mp(e)}}yp(e){if(this.Uf&&e===this.Af)return this.Up()?void(this.Nf=null==ne?void 0:ne.setTimeout((()=>{this.mp(e)}),this.Ap())):(this.Nf=null,this.Uf=!1,void vt.info("Nothing to poll, pausing until next user action"))}Ap(){return this.Of>0?Math.min(5e3*Math.pow(2,this.Of-1),6e4):this.gp()?5e3:15e3}Up(){return"restore_request"!==this.Qf&&("messages"===this.Qf?!!this.Pf:this.ep.length>0)}rp(){null!=this.Nf&&(null==ne||ne.clearTimeout(this.Nf),this.Nf=null,vt.info("Stopped polling for messages")),this.Uf=!1,this.Af++}Op(){this.Kf&&this.Bf&&(this.Bf.isConnected||null!=se&&se.body&&(se.body.appendChild(this.Bf),vt.info("Re-attached widget after it was detached from the DOM")))}Dp(){this.$f||(this.$f=null==ne?void 0:ne.setInterval((()=>{this.Op()}),1e3))}$p(){this.$f&&(null==ne||ne.clearInterval(this.$f),this.$f=null)}Rp(){this.Yf=this._posthog.on("eventCaptured",(e=>{var t;"$identify"===e.event&&(null==(t=this.Df)||t.setUserIdentified())}))}show(){this.bp?this.Kf||this.Ep():vt.warn("Cannot show widget: current domain is not allowed")}hide(){this.rp(),this.$p(),this.Bf&&(V(null,this.Bf),this.Bf.remove(),this.Bf=null),this.Df=null,this.Kf=!1,this.Zf=null,this.jf=null}isVisible(){return this.Kf}getTickets(e){var i=this;return t((function*(){var t,r,n=i.gn.token,o=i.Cp(),s={limit:String(null!==(t=null==e?void 0:e.limit)&&void 0!==t?t:20),offset:String(null!==(r=null==e?void 0:e.offset)&&void 0!==r?r:0)};return o?Object.assign(s,o):s.widget_session_id=i.xp,null!=e&&e.status&&(s.status=e.status),new Promise(((e,t)=>{i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/tickets?"+ut(s)),method:"GET",timestampMode:"query",headers:{"X-Conversations-Token":n},callback(r){i.Tp(r.statusCode),i.Ip(r.statusCode),200===r.statusCode?r.json?e(r.json):t(mt("fetching tickets")):t(gt(r,"fetching tickets","Failed to fetch tickets"))}})}))}))()}requestRestoreLink(e){var i=this;return t((function*(){if(i.Cp())return{ok:!0};var t=e.trim().toLowerCase();if(!t)throw new Error("Email is required");var r=i.gn.token,n={email:t,request_url:i._p()||""};return new Promise(((e,t)=>{i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/restore/request"),method:"POST",data:n,headers:{"X-Conversations-Token":r},callback(i){200===i.statusCode?e({ok:!0}):t(gt(i,"requesting restore link","Failed to request restore link"))}})}))}))()}restoreFromToken(e){var i=this;return t((function*(){if(i.Cp())return{status:"success"};var t=e.trim();if(!t)throw new Error("Restore token is required");try{return yield i.Mp(t)}finally{pt()}}))()}restoreFromUrlToken(){var e=this;return t((function*(){if(e.Cp())return null;var t=ft();if(!t)return null;try{return yield e.restoreFromToken(t)}finally{pt()}}))()}getCurrentTicketId(){return this.Pf}getWidgetSessionId(){return this.xp}Cp(){var e=this._posthog.config.identity_distinct_id,t=this._posthog.config.identity_hash;if(!e||!t)return null;var i={identity_distinct_id:e,identity_hash:t},r=this._posthog.config.identity_claims;return r&&Object.entries(r).forEach((e=>{var t=e[0],r=e[1],n="distinct_id"===t||"hash"===t||t.startsWith("hash_");t&&!n&&r&&"string"==typeof r.value&&r.value.length>0&&"string"==typeof r.hash&&r.hash.length>0&&(i["identity_"+t]=r.value,i["identity_hash_"+t]=r.hash)})),i}setIdentity(){var e;this.jp(),null==(e=this.Df)||e.setIdentityMode(!0),this.Hp()}clearIdentity(){var e;this.jp(),null==(e=this.Df)||e.setIdentityMode(!1),this.Hp()}jp(){var e;this.Pf=null,this.$o.clearTicketId(),this.jf=null,null==(e=this.Df)||e.clearMessages(!0)}Hp(){var e=this;return t((function*(){try{var t,i,r,n,o=e._posthog.config.identity_distinct_id,s=yield e.getTickets();if(e._posthog.config.identity_distinct_id!==o)return;var l=e.Np(s.results);null==(t=e.Df)||t.updateTickets(s.results,e.tp),null==(i=e.Df)||i.setUnreadCount(e.Xf),null==(r=e.Df)||r.setCurrentTicketResolved(e.vp()),e.Qf=l,null==(n=e.Df)||n.setView(l),e.Kf&&e.np(),"messages"===l&&e.Pf&&e.dp()}catch(e){st(e)||vt.error("Failed to load tickets after identity change",e)}}))()}destroy(){this.rp(),this.$p(),ne&&ne.removeEventListener("online",this.zt),this.Yf&&(this.Yf(),this.Yf=null),this.Bf&&(V(null,this.Bf),this.Bf.remove(),this.Bf=null),this.Df=null,xt===this&&(xt=null),vt.info("Widget destroyed")}reset(){this.$o.clearAll(),this.Pf=null,this.jf=null,this.Xf=0,this.ip=0,this.destroy(),vt.info("Conversations reset")}qp(e,t,i,r){if(void 0===i&&(i="messages"),void 0===r&&(r=[]),se){var n=se.getElementById(yt);if(!n){if(!se.body)return void vt.info("Conversations widget not rendered: Document body not available yet");(n=se.createElement("div")).id=yt,se.body.appendChild(n)}this.Bf=n,V(we(at,{ref:e=>{this.Df=e},config:this.gn,initialState:e,initialUserTraits:t,isUserIdentified:this._posthog._isIdentified(),isIdentityMode:!Z(this.Cp()),initialView:i,initialTickets:r,showTicketList:this.tp,onSendMessage:this.gt,onStateChange:this.ap,onIdentify:this.op,onRequestRestoreLink:this.sp,onSelectTicket:this.S,onNewConversation:this.T,onBackToTickets:this.M,onViewChange:this.fp}),n)}else vt.info("Conversations widget not rendered: Document not available")}}var bt="undefined"!=typeof globalThis?globalThis:ne;bt&&"undefined"==typeof self&&(bt.self=bt),bt&&"undefined"==typeof File&&(bt.File=function(){});var kt=null!=ne?ne:{};kt.__PosthogExtensions__=kt.__PosthogExtensions__||{},kt.__PosthogExtensions__.initConversations=function(e,t){return xt||(xt=new wt(e,t))}}();
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