paperclip-plugin-telegram 0.2.1 → 0.2.2

package/dist/commands.js

@@ -0,0 +1,213 @@
+import { sendMessage, escapeMarkdownV2, sendChatAction } from "./telegram-api.js";
+import { METRIC_NAMES } from "./constants.js";
+import { handleAcpCommand } from "./acp-bridge.js";
+export const BOT_COMMANDS = [
+    { command: "status", description: "Company health: active agents, open issues" },
+    { command: "issues", description: "List open issues (optionally by project)" },
+    { command: "agents", description: "List agents with current status" },
+    { command: "approve", description: "Approve a pending request by ID" },
+    { command: "help", description: "Show available commands" },
+    { command: "acp", description: "Manage agent sessions (spawn, status, cancel, close)" },
+    { command: "commands", description: "Manage custom workflow commands (list, import, run, delete)" },
+];
+export async function handleCommand(ctx, token, chatId, command, args, messageThreadId, baseUrl) {
+    await ctx.metrics.write(METRIC_NAMES.commandsHandled, 1);
+    switch (command) {
+        case "status":
+            await handleStatus(ctx, token, chatId, messageThreadId);
+            break;
+        case "issues":
+            await handleIssues(ctx, token, chatId, args, messageThreadId);
+            break;
+        case "agents":
+            await handleAgents(ctx, token, chatId, messageThreadId);
+            break;
+        case "approve":
+            await handleApprove(ctx, token, chatId, args, messageThreadId, baseUrl);
+            break;
+        case "help":
+            await handleHelp(ctx, token, chatId, messageThreadId);
+            break;
+        case "connect":
+            await handleConnect(ctx, token, chatId, args, messageThreadId);
+            break;
+        case "connect-topic":
+            await handleConnectTopic(ctx, token, chatId, args, messageThreadId);
+            break;
+        case "acp":
+            await handleAcpCommand(ctx, token, chatId, args, messageThreadId);
+            break;
+        default:
+            await sendMessage(ctx, token, chatId, `Unknown command: /${command}. Try /help`, {
+                messageThreadId,
+            });
+    }
+}
+async function handleStatus(ctx, token, chatId, messageThreadId) {
+    await sendChatAction(ctx, token, chatId);
+    try {
+        const companyId = await resolveCompanyId(ctx, chatId);
+        const agents = await ctx.agents.list({ companyId });
+        const activeAgents = agents.filter((a) => a.status === "active");
+        const issues = await ctx.issues.list({ companyId, limit: 10 });
+        const doneIssues = issues.filter((i) => i.status === "done");
+        const lines = [
+            escapeMarkdownV2("📊") + " *Paperclip Status*",
+            "",
+            `${escapeMarkdownV2("🤖")} Active agents: *${activeAgents.length}*/${escapeMarkdownV2(String(agents.length))}`,
+            `${escapeMarkdownV2("📋")} Recent issues: *${escapeMarkdownV2(String(issues.length))}* \\(${escapeMarkdownV2(String(doneIssues.length))} done\\)`,
+        ];
+        await sendMessage(ctx, token, chatId, lines.join("\n"), {
+            parseMode: "MarkdownV2",
+            messageThreadId,
+        });
+    }
+    catch {
+        await sendMessage(ctx, token, chatId, escapeMarkdownV2("📊") + " *Paperclip Status*\n\n" + escapeMarkdownV2("Could not fetch status. Make sure this chat is linked to a company with /connect."), {
+            parseMode: "MarkdownV2",
+            messageThreadId,
+        });
+    }
+}
+async function handleIssues(ctx, token, chatId, projectFilter, messageThreadId) {
+    await sendChatAction(ctx, token, chatId);
+    try {
+        const companyId = await resolveCompanyId(ctx, chatId);
+        const issues = await ctx.issues.list({ companyId, limit: 10 });
+        const filtered = projectFilter
+            ? issues.filter((i) => {
+                const projName = i.project?.name ?? "";
+                return projName.toLowerCase().includes(projectFilter.toLowerCase());
+            })
+            : issues;
+        if (filtered.length === 0) {
+            const filter = projectFilter ? ` for project "${projectFilter}"` : "";
+            await sendMessage(ctx, token, chatId, `No issues found${filter}.`, { messageThreadId });
+            return;
+        }
+        const statusEmoji = { done: "✅", todo: "📋", in_progress: "🔄", backlog: "📥" };
+        const lines = [escapeMarkdownV2("📋") + " *Open Issues*", ""];
+        for (const issue of filtered) {
+            const emoji = statusEmoji[issue.status] ?? "📋";
+            const id = issue.identifier ?? issue.id;
+            lines.push(`${escapeMarkdownV2(emoji)} ${escapeMarkdownV2(id)} \\- ${escapeMarkdownV2(issue.title)}`);
+        }
+        await sendMessage(ctx, token, chatId, lines.join("\n"), {
+            parseMode: "MarkdownV2",
+            messageThreadId,
+        });
+    }
+    catch {
+        const filter = projectFilter ? ` for project "${projectFilter}"` : "";
+        await sendMessage(ctx, token, chatId, `Could not fetch issues${filter}. Make sure this chat is linked with /connect.`, { messageThreadId });
+    }
+}
+async function handleAgents(ctx, token, chatId, messageThreadId) {
+    await sendChatAction(ctx, token, chatId);
+    try {
+        const companyId = await resolveCompanyId(ctx, chatId);
+        const agents = await ctx.agents.list({ companyId });
+        if (agents.length === 0) {
+            await sendMessage(ctx, token, chatId, "No agents found.", { messageThreadId });
+            return;
+        }
+        const statusEmoji = { active: "🟢", error: "🔴", paused: "🟡", idle: "⚪", running: "🔵" };
+        const lines = [escapeMarkdownV2("🤖") + " *Agents*", ""];
+        for (const agent of agents) {
+            const emoji = statusEmoji[agent.status] ?? "⚪";
+            lines.push(`${escapeMarkdownV2(emoji)} *${escapeMarkdownV2(agent.name)}* \\- ${escapeMarkdownV2(agent.status)}`);
+        }
+        await sendMessage(ctx, token, chatId, lines.join("\n"), {
+            parseMode: "MarkdownV2",
+            messageThreadId,
+        });
+    }
+    catch {
+        await sendMessage(ctx, token, chatId, "Could not fetch agents. Make sure this chat is linked with /connect.", { messageThreadId });
+    }
+}
+async function handleApprove(ctx, token, chatId, approvalId, messageThreadId, baseUrl = "http://localhost:3100") {
+    if (!approvalId.trim()) {
+        await sendMessage(ctx, token, chatId, "Usage: /approve <approval-id>", {
+            messageThreadId,
+        });
+        return;
+    }
+    try {
+        await ctx.http.fetch(`${baseUrl}/api/approvals/${approvalId.trim()}/approve`, {
+            method: "POST",
+            headers: { "Content-Type": "application/json" },
+            body: JSON.stringify({ decidedByUserId: `telegram:${chatId}` }),
+        });
+        await sendMessage(ctx, token, chatId, `${escapeMarkdownV2("✅")} *Approved*: \`${escapeMarkdownV2(approvalId.trim())}\``, { parseMode: "MarkdownV2", messageThreadId });
+    }
+    catch (err) {
+        await sendMessage(ctx, token, chatId, `Failed to approve ${approvalId}: ${err instanceof Error ? err.message : String(err)}`, { messageThreadId });
+    }
+}
+async function handleHelp(ctx, token, chatId, messageThreadId) {
+    const lines = [
+        escapeMarkdownV2("📎") + " *Paperclip Bot Commands*",
+        "",
+        ...BOT_COMMANDS.map((cmd) => `/${escapeMarkdownV2(cmd.command)} \\- ${escapeMarkdownV2(cmd.description)}`),
+        "",
+        `/${escapeMarkdownV2("connect")} \\- ${escapeMarkdownV2("Link this chat to a Paperclip company")}`,
+        `/${escapeMarkdownV2("connect-topic")} \\- ${escapeMarkdownV2("Map a project to a forum topic")}`,
+    ];
+    await sendMessage(ctx, token, chatId, lines.join("\n"), {
+        parseMode: "MarkdownV2",
+        messageThreadId,
+    });
+}
+async function handleConnect(ctx, token, chatId, companyName, messageThreadId) {
+    if (!companyName.trim()) {
+        await sendMessage(ctx, token, chatId, "Usage: /connect <company-name>", {
+            messageThreadId,
+        });
+        return;
+    }
+    await ctx.state.set({ scopeKind: "instance", stateKey: `chat_${chatId}` }, { companyName: companyName.trim(), linkedAt: new Date().toISOString() });
+    await sendMessage(ctx, token, chatId, `${escapeMarkdownV2("🔗")} ${escapeMarkdownV2("Linked this chat to company:")} *${escapeMarkdownV2(companyName.trim())}*`, { parseMode: "MarkdownV2", messageThreadId });
+    ctx.logger.info("Chat linked to company", { chatId, companyName: companyName.trim() });
+}
+export async function handleConnectTopic(ctx, token, chatId, args, messageThreadId) {
+    const parts = args.trim().split(/\s+/);
+    if (parts.length < 2) {
+        await sendMessage(ctx, token, chatId, "Usage: /connect\\-topic <project\\-name> <topic\\-id>", {
+            parseMode: "MarkdownV2",
+            messageThreadId,
+        });
+        return;
+    }
+    const topicId = parts.pop();
+    const projectName = parts.join(" ");
+    const existing = (await ctx.state.get({
+        scopeKind: "instance",
+        stateKey: `topic-map-${chatId}`,
+    }));
+    const topicMap = existing ?? {};
+    topicMap[projectName] = topicId;
+    await ctx.state.set({ scopeKind: "instance", stateKey: `topic-map-${chatId}` }, topicMap);
+    await sendMessage(ctx, token, chatId, `${escapeMarkdownV2("🔗")} ${escapeMarkdownV2(`Mapped project "${projectName}" to topic ${topicId}`)}`, { parseMode: "MarkdownV2", messageThreadId });
+    ctx.logger.info("Topic mapped", { chatId, projectName, topicId });
+}
+export async function getTopicForProject(ctx, chatId, projectName) {
+    if (!projectName)
+        return undefined;
+    const topicMap = (await ctx.state.get({
+        scopeKind: "instance",
+        stateKey: `topic-map-${chatId}`,
+    }));
+    if (!topicMap)
+        return undefined;
+    const topicId = topicMap[projectName];
+    return topicId ? Number(topicId) : undefined;
+}
+async function resolveCompanyId(ctx, chatId) {
+    const mapping = await ctx.state.get({
+        scopeKind: "instance",
+        stateKey: `chat_${chatId}`,
+    });
+    return mapping?.companyName ?? chatId;
+}
+//# sourceMappingURL=commands.js.map

package/dist/commands.js.map

@@ -0,0 +1 @@
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package/dist/constants.d.ts

@@ -0,0 +1,44 @@
+export declare const PLUGIN_ID = "paperclip-plugin-telegram";
+export declare const PLUGIN_VERSION = "0.2.0";
+export declare const DEFAULT_CONFIG: {
+    readonly telegramBotTokenRef: "";
+    readonly defaultChatId: "";
+    readonly approvalsChatId: "";
+    readonly errorsChatId: "";
+    readonly paperclipBaseUrl: "http://localhost:3100";
+    readonly notifyOnIssueCreated: true;
+    readonly notifyOnIssueDone: true;
+    readonly notifyOnApprovalCreated: true;
+    readonly notifyOnAgentError: true;
+    readonly enableCommands: true;
+    readonly enableInbound: true;
+    readonly dailyDigestEnabled: false;
+    readonly dailyDigestTime: "09:00";
+    readonly topicRouting: false;
+    readonly escalationChatId: "";
+    readonly escalationTimeoutMs: 900000;
+    readonly escalationDefaultAction: "defer";
+    readonly escalationHoldMessage: "Let me check on that - I'll get back to you shortly.";
+    readonly briefAgentId: "";
+    readonly briefAgentChatIds: string[];
+    readonly transcriptionApiKeyRef: "";
+    readonly maxSuggestionsPerHourPerCompany: 10;
+    readonly watchDeduplicationWindowMs: 86400000;
+};
+export declare const MAX_AGENTS_PER_THREAD = 5;
+export declare const MAX_CONVERSATION_TURNS = 50;
+export declare const DEFAULT_CONVERSATION_TURNS = 10;
+export declare const METRIC_NAMES: {
+    readonly sent: "telegram_notifications_sent";
+    readonly failed: "telegram_notification_failures";
+    readonly commandsHandled: "telegram_commands_handled";
+    readonly inboundRouted: "telegram_inbound_routed";
+    readonly escalationsCreated: "telegram_escalations_created";
+    readonly escalationsResolved: "telegram_escalations_resolved";
+    readonly escalationsTimedOut: "telegram_escalations_timed_out";
+    readonly mediaProcessed: "telegram_media_processed";
+    readonly commandsExecuted: "telegram_custom_commands_executed";
+    readonly suggestionsEmitted: "telegram_suggestions_emitted";
+};
+export declare const ACP_SPAWN_EVENT = "acp-spawn";
+export declare const ACP_OUTPUT_EVENT = "plugin.paperclip-plugin-acp.output";

package/dist/constants.js

@@ -0,0 +1,48 @@
+export const PLUGIN_ID = "paperclip-plugin-telegram";
+export const PLUGIN_VERSION = "0.2.0";
+export const DEFAULT_CONFIG = {
+    telegramBotTokenRef: "",
+    defaultChatId: "",
+    approvalsChatId: "",
+    errorsChatId: "",
+    paperclipBaseUrl: "http://localhost:3100",
+    notifyOnIssueCreated: true,
+    notifyOnIssueDone: true,
+    notifyOnApprovalCreated: true,
+    notifyOnAgentError: true,
+    enableCommands: true,
+    enableInbound: true,
+    dailyDigestEnabled: false,
+    dailyDigestTime: "09:00",
+    topicRouting: false,
+    escalationChatId: "",
+    escalationTimeoutMs: 900000,
+    escalationDefaultAction: "defer",
+    escalationHoldMessage: "Let me check on that - I'll get back to you shortly.",
+    // Phase 3: Media Pipeline
+    briefAgentId: "",
+    briefAgentChatIds: [],
+    transcriptionApiKeyRef: "",
+    // Phase 5: Proactive Suggestions
+    maxSuggestionsPerHourPerCompany: 10,
+    watchDeduplicationWindowMs: 86400000, // 24h
+};
+export const MAX_AGENTS_PER_THREAD = 5;
+export const MAX_CONVERSATION_TURNS = 50;
+export const DEFAULT_CONVERSATION_TURNS = 10;
+export const METRIC_NAMES = {
+    sent: "telegram_notifications_sent",
+    failed: "telegram_notification_failures",
+    commandsHandled: "telegram_commands_handled",
+    inboundRouted: "telegram_inbound_routed",
+    escalationsCreated: "telegram_escalations_created",
+    escalationsResolved: "telegram_escalations_resolved",
+    escalationsTimedOut: "telegram_escalations_timed_out",
+    mediaProcessed: "telegram_media_processed",
+    commandsExecuted: "telegram_custom_commands_executed",
+    suggestionsEmitted: "telegram_suggestions_emitted",
+};
+// Cross-plugin ACP event names
+export const ACP_SPAWN_EVENT = "acp-spawn";
+export const ACP_OUTPUT_EVENT = "plugin.paperclip-plugin-acp.output";
+//# sourceMappingURL=constants.js.map

package/dist/constants.js.map

@@ -0,0 +1 @@
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package/dist/escalation.d.ts

@@ -0,0 +1,41 @@
+import type { PluginContext } from "@paperclipai/plugin-sdk";
+export type EscalationReason = "low_confidence" | "explicit_request" | "policy_violation" | "unknown_intent";
+export type EscalationEvent = {
+    escalationId: string;
+    agentId: string;
+    companyId: string;
+    reason: EscalationReason;
+    context: {
+        conversationHistory: Array<{
+            role: string;
+            text: string;
+        }>;
+        agentReasoning: string;
+        suggestedActions: string[];
+        suggestedReply?: string;
+        confidenceScore?: number;
+    };
+    timeout: {
+        durationMs: number;
+        defaultAction: "defer" | "auto_reply" | "close";
+    };
+    originChatId?: string;
+    originThreadId?: string;
+    originMessageId?: string;
+    transport?: "native" | "acp";
+    sessionId?: string;
+};
+export type EscalationResponse = {
+    escalationId: string;
+    responderId: string;
+    responseText: string;
+    action: "reply_to_customer" | "override_suggested" | "dismiss";
+};
+export declare class EscalationManager {
+    create(ctx: PluginContext, token: string, event: EscalationEvent, escalationChatId: string): Promise<void>;
+    handleCallback(ctx: PluginContext, token: string, action: string, escalationId: string, actor: string, callbackQueryId: string, chatId: string | null, messageId: number | undefined): Promise<void>;
+    respond(ctx: PluginContext, token: string, escalationId: string, response: EscalationResponse): Promise<void>;
+    private resolve;
+    checkTimeouts(ctx: PluginContext, token: string): Promise<void>;
+    private removePending;
+}

package/dist/escalation.js

@@ -0,0 +1,254 @@
+import { sendMessage, editMessage, escapeMarkdownV2, truncateAtWord } from "./telegram-api.js";
+const REASON_LABELS = {
+    low_confidence: "Low Confidence",
+    explicit_request: "User Requested Human",
+    policy_violation: "Policy Violation",
+    unknown_intent: "Unknown Intent",
+};
+function esc(s) {
+    return escapeMarkdownV2(s);
+}
+export class EscalationManager {
+    async create(ctx, token, event, escalationChatId) {
+        const reasonLabel = REASON_LABELS[event.reason] ?? event.reason;
+        const confidence = event.context.confidenceScore != null
+            ? ` \\(${esc(String(Math.round(event.context.confidenceScore * 100)))}%\\)`
+            : "";
+        const lines = [
+            `${esc("\u26a0\ufe0f")} *Escalation* \\- ${esc(reasonLabel)}${confidence}`,
+            "",
+            `*Agent:* ${esc(event.agentId)}`,
+            `*Reason:* ${esc(event.context.agentReasoning ? truncateAtWord(event.context.agentReasoning, 500) : "No details provided")}`,
+        ];
+        if (event.context.suggestedActions.length > 0) {
+            lines.push("");
+            lines.push("*Suggested actions:*");
+            for (const action of event.context.suggestedActions.slice(0, 5)) {
+                lines.push(`  ${esc("-")} ${esc(action)}`);
+            }
+        }
+        if (event.context.suggestedReply) {
+            lines.push("");
+            lines.push("*Suggested reply:*");
+            lines.push(`${esc(">")} ${esc(truncateAtWord(event.context.suggestedReply, 300))}`);
+        }
+        lines.push("");
+        lines.push(`ID: \`${esc(event.escalationId)}\``);
+        const buttons = [];
+        if (event.context.suggestedReply) {
+            buttons.push([
+                { text: "Send Suggested Reply", callback_data: `esc_suggested_${event.escalationId}` },
+            ]);
+        }
+        buttons.push([
+            { text: "Reply", callback_data: `esc_reply_${event.escalationId}` },
+            { text: "Override", callback_data: `esc_override_${event.escalationId}` },
+            { text: "Dismiss", callback_data: `esc_dismiss_${event.escalationId}` },
+        ]);
+        const messageId = await sendMessage(ctx, token, escalationChatId, lines.join("\n"), {
+            parseMode: "MarkdownV2",
+            inlineKeyboard: buttons,
+        });
+        if (!messageId) {
+            ctx.logger.error("Failed to send escalation message", { escalationId: event.escalationId });
+            return;
+        }
+        const timeoutAt = new Date(Date.now() + event.timeout.durationMs).toISOString();
+        const stored = {
+            escalationId: event.escalationId,
+            agentId: event.agentId,
+            companyId: event.companyId,
+            reason: event.reason,
+            agentReasoning: event.context.agentReasoning,
+            suggestedReply: event.context.suggestedReply,
+            suggestedActions: event.context.suggestedActions,
+            confidenceScore: event.context.confidenceScore,
+            originChatId: event.originChatId,
+            originThreadId: event.originThreadId,
+            originMessageId: event.originMessageId,
+            escalationChatId,
+            escalationMessageId: String(messageId),
+            status: "pending",
+            createdAt: new Date().toISOString(),
+            timeoutAt,
+            defaultAction: event.timeout.defaultAction,
+            transport: event.transport,
+            sessionId: event.sessionId,
+        };
+        await ctx.state.set({ scopeKind: "instance", stateKey: `escalation_${event.escalationId}` }, stored);
+        // Map the escalation message back so replies can be routed
+        await ctx.state.set({ scopeKind: "instance", stateKey: `msg_${escalationChatId}_${messageId}` }, {
+            entityId: event.escalationId,
+            entityType: "escalation",
+            companyId: event.companyId,
+            eventType: "escalation.created",
+        });
+        // Track pending escalation IDs for timeout checks
+        const pendingIds = await ctx.state.get({
+            scopeKind: "instance",
+            stateKey: "escalation_pending_ids",
+        }) ?? [];
+        pendingIds.push(event.escalationId);
+        await ctx.state.set({ scopeKind: "instance", stateKey: "escalation_pending_ids" }, pendingIds);
+        ctx.logger.info("Escalation created", {
+            escalationId: event.escalationId,
+            reason: event.reason,
+            timeoutAt,
+        });
+    }
+    async handleCallback(ctx, token, action, escalationId, actor, callbackQueryId, chatId, messageId) {
+        const stored = await ctx.state.get({
+            scopeKind: "instance",
+            stateKey: `escalation_${escalationId}`,
+        });
+        if (!stored || stored.status !== "pending") {
+            return;
+        }
+        switch (action) {
+            case "suggested": {
+                if (!stored.suggestedReply)
+                    break;
+                await this.resolve(ctx, token, stored, {
+                    escalationId,
+                    responderId: `telegram:${actor}`,
+                    responseText: stored.suggestedReply,
+                    action: "reply_to_customer",
+                });
+                break;
+            }
+            case "reply": {
+                if (chatId && messageId) {
+                    await editMessage(ctx, token, chatId, messageId, `${esc("\u26a0\ufe0f")} *Escalation* \\- *Awaiting your reply*\n\n${esc("Reply to this message with your response to the customer.")}`, { parseMode: "MarkdownV2" });
+                }
+                break;
+            }
+            case "dismiss": {
+                await this.resolve(ctx, token, stored, {
+                    escalationId,
+                    responderId: `telegram:${actor}`,
+                    responseText: "",
+                    action: "dismiss",
+                });
+                break;
+            }
+            case "override": {
+                if (chatId && messageId) {
+                    await editMessage(ctx, token, chatId, messageId, `${esc("\u26a0\ufe0f")} *Escalation* \\- *Override mode*\n\n${esc("Reply to this message with your custom response.")}`, { parseMode: "MarkdownV2" });
+                }
+                break;
+            }
+        }
+    }
+    async respond(ctx, token, escalationId, response) {
+        const stored = await ctx.state.get({
+            scopeKind: "instance",
+            stateKey: `escalation_${escalationId}`,
+        });
+        if (!stored || stored.status !== "pending") {
+            ctx.logger.warn("Escalation respond called for non-pending escalation", { escalationId });
+            return;
+        }
+        await this.resolve(ctx, token, stored, response);
+    }
+    async resolve(ctx, token, stored, response) {
+        stored.status = "resolved";
+        await ctx.state.set({ scopeKind: "instance", stateKey: `escalation_${stored.escalationId}` }, stored);
+        await this.removePending(ctx, stored.escalationId);
+        const statusLabel = response.action === "dismiss" ? "Dismissed" : "Resolved";
+        await editMessage(ctx, token, stored.escalationChatId, Number(stored.escalationMessageId), `${esc("\u2705")} *Escalation ${statusLabel}* by ${esc(response.responderId)}\n\nID: \`${esc(stored.escalationId)}\``, { parseMode: "MarkdownV2" });
+        // Route reply back via the correct transport
+        if (response.action === "reply_to_customer" && response.responseText) {
+            if (stored.transport === "native" && stored.sessionId) {
+                // Route back through native agent session
+                try {
+                    await ctx.agents.sessions.sendMessage(stored.sessionId, stored.companyId, {
+                        prompt: `[Human escalation response] ${response.responseText}`,
+                        reason: "escalation_reply",
+                    });
+                }
+                catch (err) {
+                    ctx.logger.error("Failed to route escalation reply to native session", { error: String(err) });
+                }
+            }
+            else if (stored.transport === "acp" && stored.sessionId) {
+                // Route back via ACP event
+                ctx.events.emit("acp-spawn", stored.companyId, {
+                    type: "message",
+                    sessionId: stored.sessionId,
+                    text: `[Human escalation response] ${response.responseText}`,
+                });
+            }
+            // Also send to the originating Telegram chat if available
+            if (stored.originChatId) {
+                await sendMessage(ctx, token, stored.originChatId, esc(response.responseText), {
+                    parseMode: "MarkdownV2",
+                    messageThreadId: stored.originThreadId ? Number(stored.originThreadId) : undefined,
+                    replyToMessageId: stored.originMessageId ? Number(stored.originMessageId) : undefined,
+                });
+            }
+        }
+        // Emit resolution event - companyId is SECOND arg
+        ctx.events.emit("escalation.resolved", stored.companyId, {
+            escalationId: stored.escalationId,
+            agentId: stored.agentId,
+            responderId: response.responderId,
+            responseText: response.responseText,
+            action: response.action,
+        });
+        ctx.logger.info("Escalation resolved", {
+            escalationId: stored.escalationId,
+            action: response.action,
+            responderId: response.responderId,
+        });
+    }
+    async checkTimeouts(ctx, token) {
+        const pendingIds = await ctx.state.get({
+            scopeKind: "instance",
+            stateKey: "escalation_pending_ids",
+        }) ?? [];
+        if (pendingIds.length === 0)
+            return;
+        const now = Date.now();
+        for (const escalationId of pendingIds) {
+            const stored = await ctx.state.get({
+                scopeKind: "instance",
+                stateKey: `escalation_${escalationId}`,
+            });
+            if (!stored || stored.status !== "pending") {
+                await this.removePending(ctx, escalationId);
+                continue;
+            }
+            const timeoutAt = new Date(stored.timeoutAt).getTime();
+            if (now < timeoutAt)
+                continue;
+            ctx.logger.info("Escalation timed out", { escalationId, defaultAction: stored.defaultAction });
+            stored.status = "timed_out";
+            await ctx.state.set({ scopeKind: "instance", stateKey: `escalation_${escalationId}` }, stored);
+            await this.removePending(ctx, escalationId);
+            await editMessage(ctx, token, stored.escalationChatId, Number(stored.escalationMessageId), `${esc("\u23f0")} *Escalation Timed Out*\n\nDefault action: ${esc(stored.defaultAction)}\nID: \`${esc(escalationId)}\``, { parseMode: "MarkdownV2" });
+            // Emit timeout event - companyId is SECOND arg
+            ctx.events.emit("escalation.timed_out", stored.companyId, {
+                escalationId,
+                agentId: stored.agentId,
+                defaultAction: stored.defaultAction,
+                suggestedReply: stored.suggestedReply,
+            });
+            if (stored.defaultAction === "auto_reply" && stored.suggestedReply && stored.originChatId) {
+                await sendMessage(ctx, token, stored.originChatId, esc(stored.suggestedReply), {
+                    parseMode: "MarkdownV2",
+                    messageThreadId: stored.originThreadId ? Number(stored.originThreadId) : undefined,
+                    replyToMessageId: stored.originMessageId ? Number(stored.originMessageId) : undefined,
+                });
+            }
+        }
+    }
+    async removePending(ctx, escalationId) {
+        const pendingIds = await ctx.state.get({
+            scopeKind: "instance",
+            stateKey: "escalation_pending_ids",
+        }) ?? [];
+        const updated = pendingIds.filter((id) => id !== escalationId);
+        await ctx.state.set({ scopeKind: "instance", stateKey: "escalation_pending_ids" }, updated);
+    }
+}
+//# sourceMappingURL=escalation.js.map

package/dist/escalation.js.map

@@ -0,0 +1 @@
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