orbitx-core-models 11.178.0 → 11.180.0

package/dist/interfaces/user.interface.d.ts

@@ -19,6 +19,10 @@ export interface IUser extends mongoose.Document {
     groupIds?: mongoose.Types.ObjectId[];
     /** Support Agent/Manager: cap on open tickets, used by the routing engine's fewest-open pick. */
     maxOpenTickets?: number;
+    /** Ops login: the ticket teams this person works ("billing" / "scripting" / "general"). The
+     * routing engine sends each team's tickets to its members; a Support Agent/Manager with none
+     * set counts as General Support. */
+    ticketTeams?: ("billing" | "scripting" | "general")[];
     /** Support Agent/Manager: their manager, for the Support Manager's team roll-up. */
     reportsTo?: mongoose.Types.ObjectId;
     currentStatus?: string;

package/dist/interfaces/user.interface.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"user.interface.d.ts","sourceRoot":"","sources":["../../src/interfaces/user.interface.ts"],"names":[],"mappings":"AAAA,OAAO,QAAQ,MAAM,UAAU,CAAC;AAEhC,MAAM,WAAW,KAAM,SAAQ,QAAQ,CAAC,QAAQ;IAC9C,IAAI,CAAC,EAAE,MAAM,CAAC;IACd,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,OAAO,CAAC,EAAE,MAAM,CAAC;IACjB,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,IAAI,EACA,MAAM,GACN,iBAAiB,GACjB,aAAa,GACb,OAAO,GACP,YAAY,GACZ,iBAAiB,GACjB,SAAS,CAAC;IACd,SAAS,EAAE,SAAS,GAAG,SAAS,GAAG,WAAW,CAAC;IAC/C,KAAK,EAAE,QAAQ,CAAC,KAAK,CAAC,QAAQ,CAAC;IAC/B,kBAAkB,CAAC,EAAE,MAAM,CAAC;IAC5B,OAAO,CAAC,EAAE,QAAQ,CAAC,KAAK,CAAC,QAAQ,CAAC;IAClC;;6CAEyC;IACzC,QAAQ,CAAC,EAAE,QAAQ,CAAC,KAAK,CAAC,QAAQ,EAAE,CAAC;IACrC,iGAAiG;IACjG,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB,oFAAoF;IACpF,SAAS,CAAC,EAAE,QAAQ,CAAC,KAAK,CAAC,QAAQ,CAAC;IACpC,aAAa,CAAC,EAAE,MAAM,CAAC;IACvB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,SAAS,CAAC,EAAE,IAAI,CAAC;IACjB,SAAS,CAAC,EAAE,OAAO,CAAC;IACpB,mBAAmB,CAAC,EAAE,MAAM,CAAC;IAC7B,MAAM,EAAE,MAAM,CAAC;IAIf,MAAM,CAAC,EAAE,QAAQ,CAAC,KAAK,CAAC,QAAQ,CAAC;IACjC,cAAc,CAAC,EAAE,MAAM,GAAG,QAAQ,CAAC;IACnC,cAAc,CAAC,EAAE,MAAM,EAAE,CAAC;IAC1B,gFAAgF;IAChF,mBAAmB,CAAC,EAAE,MAAM,EAAE,CAAC;IAC/B;;;;;OAKG;IACH,aAAa,CAAC,EAAE,QAAQ,CAAC,KAAK,CAAC,QAAQ,CAAC;IACxC,kFAAkF;IAClF,SAAS,CAAC,EAAE,QAAQ,CAAC,KAAK,CAAC,QAAQ,GAAG,IAAI,CAAC;IAC3C,SAAS,CAAC,EAAE,IAAI,CAAC;IACjB,SAAS,CAAC,EAAE,IAAI,CAAC;IACjB,gBAAgB,CAAC,EAAE,OAAO,CAAC;IAC3B,mBAAmB,CAAC,EAAE,IAAI,CAAC;IAC3B,mBAAmB,CAAC,EAAE,MAAM,EAAE,CAAC;IAC/B,+CAA+C;IAC/C,eAAe,CAAC,EAAE,MAAM,CAAC;IACzB,qCAAqC;IACrC,oBAAoB,CAAC,EAAE,MAAM,EAAE,CAAC;IAChC,kFAAkF;IAClF,gBAAgB,CAAC,EAAE,OAAO,CAAC;IAC3B,kBAAkB,CAAC,EAAE,mBAAmB,CAAC;IACzC,qBAAqB,CAAC,EAAE,sBAAsB,CAAC;IAC/C,eAAe,CAAC,EAAE,gBAAgB,CAAC;IACnC,gBAAgB,CAAC,EAAE,iBAAiB,CAAC;IACrC,qBAAqB,CAAC,EAAE,sBAAsB,CAAC;IAC/C,eAAe,CAAC,aAAa,EAAE,MAAM,GAAG,OAAO,CAAC,OAAO,CAAC,CAAC;CAC1D;AAED,MAAM,WAAW,mBAAmB;IAClC,WAAW,EAAE,OAAO,CAAC;IACrB,YAAY,EAAE,OAAO,CAAC;IACtB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,cAAc,CAAC,EAAE,IAAI,CAAC;IACtB,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,YAAY,CAAC,EAAE,IAAI,CAAC;CACrB;AAED,MAAM,WAAW,sBAAsB;IACrC,WAAW,EAAE,OAAO,CAAC;IACrB,YAAY,EAAE,OAAO,CAAC;IACtB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,YAAY,CAAC,EAAE,IAAI,CAAC;CACrB;AAED,MAAM,WAAW,gBAAgB;IAC/B,WAAW,EAAE,OAAO,CAAC;IACrB,YAAY,EAAE,OAAO,CAAC;IACtB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,EAAE,CAAC,EAAE,MAAM,CAAC;IACZ,YAAY,CAAC,EAAE,IAAI,CAAC;CACrB;AAED,MAAM,WAAW,iBAAiB;IAChC,WAAW,EAAE,OAAO,CAAC;IACrB,YAAY,EAAE,OAAO,CAAC;IACtB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,MAAM,CAAC,EAAE,MAAM,CAAC;IAChB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,YAAY,CAAC,EAAE,IAAI,CAAC;CACrB;AACD,MAAM,WAAW,sBAAsB;IACrC,WAAW,EAAE,OAAO,CAAC;IACrB,YAAY,EAAE,OAAO,CAAC;IACtB,UAAU,CAAC,EAAE,MAAM,CAAC;IACpB,YAAY,CAAC,EAAE,IAAI,CAAC;CACrB"}
+{"version":3,"file":"user.interface.d.ts","sourceRoot":"","sources":["../../src/interfaces/user.interface.ts"],"names":[],"mappings":"AAAA,OAAO,QAAQ,MAAM,UAAU,CAAC;AAEhC,MAAM,WAAW,KAAM,SAAQ,QAAQ,CAAC,QAAQ;IAC9C,IAAI,CAAC,EAAE,MAAM,CAAC;IACd,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,OAAO,CAAC,EAAE,MAAM,CAAC;IACjB,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,IAAI,EACA,MAAM,GACN,iBAAiB,GACjB,aAAa,GACb,OAAO,GACP,YAAY,GACZ,iBAAiB,GACjB,SAAS,CAAC;IACd,SAAS,EAAE,SAAS,GAAG,SAAS,GAAG,WAAW,CAAC;IAC/C,KAAK,EAAE,QAAQ,CAAC,KAAK,CAAC,QAAQ,CAAC;IAC/B,kBAAkB,CAAC,EAAE,MAAM,CAAC;IAC5B,OAAO,CAAC,EAAE,QAAQ,CAAC,KAAK,CAAC,QAAQ,CAAC;IAClC;;6CAEyC;IACzC,QAAQ,CAAC,EAAE,QAAQ,CAAC,KAAK,CAAC,QAAQ,EAAE,CAAC;IACrC,iGAAiG;IACjG,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB;;wCAEoC;IACpC,WAAW,CAAC,EAAE,CAAC,SAAS,GAAG,WAAW,GAAG,SAAS,CAAC,EAAE,CAAC;IACtD,oFAAoF;IACpF,SAAS,CAAC,EAAE,QAAQ,CAAC,KAAK,CAAC,QAAQ,CAAC;IACpC,aAAa,CAAC,EAAE,MAAM,CAAC;IACvB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,SAAS,CAAC,EAAE,IAAI,CAAC;IACjB,SAAS,CAAC,EAAE,OAAO,CAAC;IACpB,mBAAmB,CAAC,EAAE,MAAM,CAAC;IAC7B,MAAM,EAAE,MAAM,CAAC;IAIf,MAAM,CAAC,EAAE,QAAQ,CAAC,KAAK,CAAC,QAAQ,CAAC;IACjC,cAAc,CAAC,EAAE,MAAM,GAAG,QAAQ,CAAC;IACnC,cAAc,CAAC,EAAE,MAAM,EAAE,CAAC;IAC1B,gFAAgF;IAChF,mBAAmB,CAAC,EAAE,MAAM,EAAE,CAAC;IAC/B;;;;;OAKG;IACH,aAAa,CAAC,EAAE,QAAQ,CAAC,KAAK,CAAC,QAAQ,CAAC;IACxC,kFAAkF;IAClF,SAAS,CAAC,EAAE,QAAQ,CAAC,KAAK,CAAC,QAAQ,GAAG,IAAI,CAAC;IAC3C,SAAS,CAAC,EAAE,IAAI,CAAC;IACjB,SAAS,CAAC,EAAE,IAAI,CAAC;IACjB,gBAAgB,CAAC,EAAE,OAAO,CAAC;IAC3B,mBAAmB,CAAC,EAAE,IAAI,CAAC;IAC3B,mBAAmB,CAAC,EAAE,MAAM,EAAE,CAAC;IAC/B,+CAA+C;IAC/C,eAAe,CAAC,EAAE,MAAM,CAAC;IACzB,qCAAqC;IACrC,oBAAoB,CAAC,EAAE,MAAM,EAAE,CAAC;IAChC,kFAAkF;IAClF,gBAAgB,CAAC,EAAE,OAAO,CAAC;IAC3B,kBAAkB,CAAC,EAAE,mBAAmB,CAAC;IACzC,qBAAqB,CAAC,EAAE,sBAAsB,CAAC;IAC/C,eAAe,CAAC,EAAE,gBAAgB,CAAC;IACnC,gBAAgB,CAAC,EAAE,iBAAiB,CAAC;IACrC,qBAAqB,CAAC,EAAE,sBAAsB,CAAC;IAC/C,eAAe,CAAC,aAAa,EAAE,MAAM,GAAG,OAAO,CAAC,OAAO,CAAC,CAAC;CAC1D;AAED,MAAM,WAAW,mBAAmB;IAClC,WAAW,EAAE,OAAO,CAAC;IACrB,YAAY,EAAE,OAAO,CAAC;IACtB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,cAAc,CAAC,EAAE,IAAI,CAAC;IACtB,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,YAAY,CAAC,EAAE,IAAI,CAAC;CACrB;AAED,MAAM,WAAW,sBAAsB;IACrC,WAAW,EAAE,OAAO,CAAC;IACrB,YAAY,EAAE,OAAO,CAAC;IACtB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,YAAY,CAAC,EAAE,IAAI,CAAC;CACrB;AAED,MAAM,WAAW,gBAAgB;IAC/B,WAAW,EAAE,OAAO,CAAC;IACrB,YAAY,EAAE,OAAO,CAAC;IACtB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,EAAE,CAAC,EAAE,MAAM,CAAC;IACZ,YAAY,CAAC,EAAE,IAAI,CAAC;CACrB;AAED,MAAM,WAAW,iBAAiB;IAChC,WAAW,EAAE,OAAO,CAAC;IACrB,YAAY,EAAE,OAAO,CAAC;IACtB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,MAAM,CAAC,EAAE,MAAM,CAAC;IAChB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,YAAY,CAAC,EAAE,IAAI,CAAC;CACrB;AACD,MAAM,WAAW,sBAAsB;IACrC,WAAW,EAAE,OAAO,CAAC;IACrB,YAAY,EAAE,OAAO,CAAC;IACtB,UAAU,CAAC,EAAE,MAAM,CAAC;IACpB,YAAY,CAAC,EAAE,IAAI,CAAC;CACrB"}

package/dist/interfaces/vertical.interface.d.ts

@@ -4,7 +4,7 @@ export interface IVertical {
     _id?: Types.ObjectId;
     name: string;
     type: VerticalType;
-    host: string;
+    host?: string;
     industry?: string;
     companyName?: string;
     companyKey?: string;

package/dist/interfaces/vertical.interface.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"vertical.interface.d.ts","sourceRoot":"","sources":["../../src/interfaces/vertical.interface.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,KAAK,EAAE,MAAM,UAAU,CAAC;AAEjC,MAAM,MAAM,YAAY,GAAG,SAAS,GAAG,kBAAkB,GAAG,gBAAgB,CAAC;AAE7E,MAAM,WAAW,SAAS;IACxB,GAAG,CAAC,EAAE,KAAK,CAAC,QAAQ,CAAC;IACrB,IAAI,EAAE,MAAM,CAAC;IACb,IAAI,EAAE,YAAY,CAAC;IACnB,IAAI,EAAE,MAAM,CAAC;IACb,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,UAAU,CAAC,EAAE,MAAM,CAAC;IACpB,UAAU,CAAC,EAAE,MAAM,CAAC;IACpB,MAAM,CAAC,EAAE,KAAK,CAAC,QAAQ,EAAE,CAAC;IAC1B,SAAS,EAAE,MAAM,CAAC;IAClB,YAAY,EAAE,MAAM,CAAC;IACrB,SAAS,CAAC,EAAE,OAAO,CAAC;IACpB,SAAS,CAAC,EAAE,IAAI,CAAC;IACjB,SAAS,CAAC,EAAE,IAAI,CAAC;CAClB"}
+{"version":3,"file":"vertical.interface.d.ts","sourceRoot":"","sources":["../../src/interfaces/vertical.interface.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,KAAK,EAAE,MAAM,UAAU,CAAC;AAEjC,MAAM,MAAM,YAAY,GAAG,SAAS,GAAG,kBAAkB,GAAG,gBAAgB,CAAC;AAE7E,MAAM,WAAW,SAAS;IACxB,GAAG,CAAC,EAAE,KAAK,CAAC,QAAQ,CAAC;IACrB,IAAI,EAAE,MAAM,CAAC;IACb,IAAI,EAAE,YAAY,CAAC;IACnB,IAAI,CAAC,EAAE,MAAM,CAAC;IACd,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,UAAU,CAAC,EAAE,MAAM,CAAC;IACpB,UAAU,CAAC,EAAE,MAAM,CAAC;IACpB,MAAM,CAAC,EAAE,KAAK,CAAC,QAAQ,EAAE,CAAC;IAC1B,SAAS,EAAE,MAAM,CAAC;IAClB,YAAY,EAAE,MAAM,CAAC;IACrB,SAAS,CAAC,EAAE,OAAO,CAAC;IACpB,SAAS,CAAC,EAAE,IAAI,CAAC;IACjB,SAAS,CAAC,EAAE,IAAI,CAAC;CAClB"}

package/dist/models/company.model.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"company.model.d.ts","sourceRoot":"","sources":["../../src/models/company.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAA2B,MAAM,UAAU,CAAC;AACnD,OAAO,EAAE,QAAQ,EAAE,MAAM,iCAAiC,CAAC;AA4Q3D,eAAO,MAAM,OAAO;;;;OAAqD,CAAC;AAC1E,eAAe,OAAO,CAAC"}
+{"version":3,"file":"company.model.d.ts","sourceRoot":"","sources":["../../src/models/company.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAA2B,MAAM,UAAU,CAAC;AACnD,OAAO,EAAE,QAAQ,EAAE,MAAM,iCAAiC,CAAC;AA+Q3D,eAAO,MAAM,OAAO;;;;OAAqD,CAAC;AAC1E,eAAe,OAAO,CAAC"}

package/dist/models/company.model.js

@@ -42,6 +42,9 @@ const companySchema = new mongoose_1.Schema({
     clientInstructionEnabled: { type: Boolean, default: false },
     // Ops-controlled: the client can see its own company's Activity log (given on request).
     activityLogAccess: { type: Boolean, default: false },
+    // The month ("2026-09") whose summary email was last sent to the company's main contact; set before
+    // sending (an atomic claim), so a restart or a second run never sends the same month twice.
+    monthlySummarySentFor: { type: String },
     // The script folders Ops picked for this company (Account > Script > Insert Vertical), in the
     // order they were arranged. Agents see exactly these, in this order, when the company's chat
     // lands, and so does the lead page's View Script panel.

package/dist/models/session.model.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"session.model.d.ts","sourceRoot":"","sources":["../../src/models/session.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAAoB,MAAM,UAAU,CAAC;AAC5C,OAAO,EAAE,QAAQ,EAAE,MAAM,iCAAiC,CAAC;AAmB3D,eAAO,MAAM,OAAO;;;;OAAqD,CAAC"}
+{"version":3,"file":"session.model.d.ts","sourceRoot":"","sources":["../../src/models/session.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAAoB,MAAM,UAAU,CAAC;AAC5C,OAAO,EAAE,QAAQ,EAAE,MAAM,iCAAiC,CAAC;AAuB3D,eAAO,MAAM,OAAO;;;;OAAqD,CAAC"}

package/dist/models/session.model.js

@@ -43,6 +43,10 @@ const sessionSchema = new mongoose_1.Schema({
     browser: { type: String },
     os: { type: String },
     ipAddress: { type: String },
+    // "Lahore, Pakistan" from Cloudflare's visitor-location headers, when the request had them.
+    location: { type: String },
+    // The name the person gave this device ("Tahir's HP laptop"); carried over to later sign-ins from the same device.
+    customName: { type: String, trim: true, maxlength: 40 },
     userAgent: { type: String },
     isRevoked: { type: Boolean, default: false },
     lastActiveAt: { type: Date, default: Date.now },

package/dist/models/subscription.model.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"subscription.model.d.ts","sourceRoot":"","sources":["../../src/models/subscription.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAAoB,MAAM,UAAU,CAAC;AAC5C,OAAO,EAAE,aAAa,EAAE,MAAM,sCAAsC,CAAC;AA6LrE,eAAO,MAAM,YAAY;;;;OAGxB,CAAC;AAEF,eAAe,YAAY,CAAC"}
+{"version":3,"file":"subscription.model.d.ts","sourceRoot":"","sources":["../../src/models/subscription.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAAoB,MAAM,UAAU,CAAC;AAC5C,OAAO,EAAE,aAAa,EAAE,MAAM,sCAAsC,CAAC;AAiMrE,eAAO,MAAM,YAAY;;;;OAGxB,CAAC;AAEF,eAAe,YAAY,CAAC"}

package/dist/models/subscription.model.js

@@ -85,6 +85,10 @@ const subscriptionSchema = new mongoose_1.Schema({
             stripeSubscriptionItemId: { type: String },
             stripePriceId: { type: String },
             quantity: { type: Number, default: 1, min: 1 },
+            // Set when the client removed the add-on on a paid plan: it stays on until this date (the end of the
+            // period already paid for) and is taken off then, with no refund. Copied from the Stripe item's
+            // metadata on every sync, so the wholesale rebuild of `addons` keeps it.
+            removeAt: { type: Date },
         },
     ],
     // Ops-controlled pause list. Kept outside `addons` on purpose: the Stripe sync rebuilds

package/dist/models/ticket.model.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ticket.model.d.ts","sourceRoot":"","sources":["../../src/models/ticket.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAAoB,MAAM,UAAU,CAAC;AAE5C,OAAO,EACL,OAAO,EAIR,MAAM,gCAAgC,CAAC;AAsQxC,eAAO,MAAM,MAAM;;;;OAAkD,CAAC;AACtE,eAAe,MAAM,CAAC"}
+{"version":3,"file":"ticket.model.d.ts","sourceRoot":"","sources":["../../src/models/ticket.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAAoB,MAAM,UAAU,CAAC;AAE5C,OAAO,EACL,OAAO,EASR,MAAM,gCAAgC,CAAC;AAuPxC,eAAO,MAAM,MAAM;;;;OAAkD,CAAC;AACtE,eAAe,MAAM,CAAC"}

package/dist/models/ticket.model.js

@@ -36,6 +36,7 @@ Object.defineProperty(exports, "__esModule", { value: true });
 exports.Ticket = void 0;
 const mongoose_1 = __importStar(require("mongoose"));
 const counter_model_1 = require("./counter.model");
+const ticket_interface_1 = require("../interfaces/ticket.interface");
 const ticketAttachmentSchema = new mongoose_1.Schema({
     url: { type: String, required: true, trim: true },
     s3Key: { type: String, required: true, trim: true },
@@ -111,24 +112,15 @@ const ticketSchema = new mongoose_1.Schema({
     },
     category: {
         type: String,
+        // Every value that can appear on a ticket: the current Client/Partner lists plus the legacy
+        // values old tickets were filed under (never offered on a new ticket).
         enum: [
-            // Client -- current taxonomy
-            "dispute-billable-lead",
-            "invoice-dispute",
-            "technical-support",
-            "account-support",
-            // Client -- legacy, kept valid for old tickets only (never offered on new-ticket forms)
-            "chat-dispute",
-            // Partner -- current taxonomy
-            "failed-withdrawal",
-            "failed-transfer",
-            // "technical-support"/"account-support" above are shared with Client
-            // Partner -- legacy, kept valid for old tickets only
-            "dashboard-technical-issue",
-            "payout-issue",
-            "referral-issue",
-            "review-submission-issue",
-            "other",
+            ...new Set([
+                ...ticket_interface_1.CLIENT_TICKET_CATEGORIES,
+                ...ticket_interface_1.CLIENT_TICKET_CATEGORIES_LEGACY,
+                ...ticket_interface_1.PARTNER_TICKET_CATEGORIES,
+                ...ticket_interface_1.PARTNER_TICKET_CATEGORIES_LEGACY,
+            ]),
         ],
         index: true,
     },
@@ -161,6 +153,13 @@ const ticketSchema = new mongoose_1.Schema({
         default: "open",
         index: true,
     },
+    // Which team handles it (billing / scripting / account-manager / general), from its category
+    // and sub-category -- see ticketTeamFor in constants/ticketCategories.ts.
+    team: {
+        type: String,
+        enum: ticket_interface_1.TICKET_TEAMS,
+        index: true,
+    },
     priority: {
         type: String,
         enum: ["urgent", "high", "normal", "low"],
@@ -196,32 +195,19 @@ const ticketSchema = new mongoose_1.Schema({
     },
     resolvedAt: Date,
     isSpam: { type: Boolean, default: false, index: true },
+    // Ops team email alerts (ops-dashboard services/ticketAlerts.service.js): when the new-ticket
+    // alert and the 24-hour no-reply escalation went out. Each is sent once per ticket.
+    teamAlertSentAt: Date,
+    slaEscalatedAt: Date,
 }, {
     timestamps: true,
     toJSON: { virtuals: true },
     toObject: { virtuals: true },
 });
-// "technical-support"/"account-support" are shared category values, valid on both dashboards --
-// deliberately listed in both arrays below rather than pulled out, so each array alone still
-// reads as "every category this ownerType may use."
-const CLIENT_ONLY_CATEGORIES = [
-    "dispute-billable-lead",
-    "chat-dispute",
-    "invoice-dispute",
-    "technical-support",
-    "account-support",
-];
-const PARTNER_ONLY_CATEGORIES = [
-    "failed-withdrawal",
-    "failed-transfer",
-    "technical-support",
-    "account-support",
-    "dashboard-technical-issue",
-    "payout-issue",
-    "referral-issue",
-    "review-submission-issue",
-    "other",
-];
+// Every category each ownerType may use (current + legacy). Some values -- "dashboard", "account",
+// "something-else" and the legacy "technical-support"/"account-support" -- are valid on both.
+const CLIENT_ONLY_CATEGORIES = [...ticket_interface_1.CLIENT_TICKET_CATEGORIES, ...ticket_interface_1.CLIENT_TICKET_CATEGORIES_LEGACY];
+const PARTNER_ONLY_CATEGORIES = [...ticket_interface_1.PARTNER_TICKET_CATEGORIES, ...ticket_interface_1.PARTNER_TICKET_CATEGORIES_LEGACY];
 ticketSchema.pre("validate", function () {
     if (this.source === "dashboard") {
         if (!this.ownerType || !this.ownerId) {

package/dist/models/user.model.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"user.model.d.ts","sourceRoot":"","sources":["../../src/models/user.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAAoB,MAAM,UAAU,CAAC;AAC5C,OAAO,EAAE,KAAK,EAAE,MAAM,8BAA8B,CAAC;AAkSrD,eAAO,MAAM,IAAI;;;;OAA4C,CAAC"}
+{"version":3,"file":"user.model.d.ts","sourceRoot":"","sources":["../../src/models/user.model.ts"],"names":[],"mappings":"AAAA,OAAO,QAAoB,MAAM,UAAU,CAAC;AAC5C,OAAO,EAAE,KAAK,EAAE,MAAM,8BAA8B,CAAC;AA0SrD,eAAO,MAAM,IAAI;;;;OAA4C,CAAC"}

package/dist/models/user.model.js

@@ -177,6 +177,13 @@ const userSchema = new mongoose_1.Schema({
         type: Number,
         default: 15,
     },
+    // Ticket teams this Ops login works (Billing / Scripting / General Support) -- the routing
+    // engine (routing/ticketRouting.ts) sends each team's tickets to its members. A Support
+    // Agent/Manager with none set counts as General Support.
+    ticketTeams: {
+        type: [{ type: String, enum: ["billing", "scripting", "general"] }],
+        default: undefined,
+    },
     reportsTo: {
         type: mongoose_1.Schema.Types.ObjectId,
         ref: "User",

package/dist/models/vertical.model.js

@@ -46,9 +46,9 @@ const verticalSchema = new mongoose_1.Schema({
         enum: ["General", "IndustrySpecific", "ClientSpecific"],
         required: [true, "Vertical type is required"],
     },
+    // No longer asked for (Oct 2026); old folders keep their value, nothing reads it.
     host: {
         type: String,
-        required: [true, "Host (creator/owner) is required"],
     },
     industry: {
         type: String,

package/dist/routing/ticketRouting.d.ts

@@ -1,15 +1,25 @@
 import { Types } from "mongoose";
-import { TicketOwnerType, TicketCategory } from "../interfaces/ticket.interface";
+import { TicketOwnerType, TicketCategory, TicketTeam } from "../interfaces/ticket.interface";
 export declare const OPEN_TICKET_STATUSES: readonly ["open", "in_progress", "awaiting_client", "awaiting_internal"];
 export interface TicketRoutingInput {
     ownerType: TicketOwnerType;
     ownerId: Types.ObjectId | string;
     category?: TicketCategory;
+    subCategory?: string;
 }
 export interface TicketRoutingResult {
     assigneeId?: Types.ObjectId;
     followerIds: Types.ObjectId[];
+    /** The team the ticket's category belongs to (undefined while it has no category). */
+    team?: TicketTeam;
 }
 export declare function pickFromGroup(groupId: Types.ObjectId | string): Promise<Types.ObjectId | undefined>;
+/** Ops logins on a ticket team (General also takes any Support Agent/Manager with no team set). */
+export declare function ticketTeamMembers(team: Exclude<TicketTeam, "account-manager">): Promise<(import("mongoose").FlattenMaps<import("..").IUser> & Required<{
+    _id: import("mongoose").FlattenMaps<unknown>;
+}> & {
+    __v: number;
+})[]>;
+export declare function pickFromTicketTeam(team: Exclude<TicketTeam, "account-manager">, preferGroupId?: Types.ObjectId | string): Promise<Types.ObjectId | undefined>;
 export declare function resolveTicketRouting(ticket: TicketRoutingInput): Promise<TicketRoutingResult>;
 //# sourceMappingURL=ticketRouting.d.ts.map

package/dist/routing/ticketRouting.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"ticketRouting.d.ts","sourceRoot":"","sources":["../../src/routing/ticketRouting.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,KAAK,EAAE,MAAM,UAAU,CAAC;AAOjC,OAAO,EAAE,eAAe,EAAE,cAAc,EAAE,UAAU,EAAE,MAAM,gCAAgC,CAAC;AAsB7F,eAAO,MAAM,oBAAoB,0EAKvB,CAAC;AAIX,MAAM,WAAW,kBAAkB;IACjC,SAAS,EAAE,eAAe,CAAC;IAC3B,OAAO,EAAE,KAAK,CAAC,QAAQ,GAAG,MAAM,CAAC;IACjC,QAAQ,CAAC,EAAE,cAAc,CAAC;IAC1B,WAAW,CAAC,EAAE,MAAM,CAAC;CACtB;AAED,MAAM,WAAW,mBAAmB;IAClC,UAAU,CAAC,EAAE,KAAK,CAAC,QAAQ,CAAC;IAC5B,WAAW,EAAE,KAAK,CAAC,QAAQ,EAAE,CAAC;IAC9B,sFAAsF;IACtF,IAAI,CAAC,EAAE,UAAU,CAAC;CACnB;AAoCD,wBAAsB,aAAa,CAAC,OAAO,EAAE,KAAK,CAAC,QAAQ,GAAG,MAAM,GAAG,OAAO,CAAC,KAAK,CAAC,QAAQ,GAAG,SAAS,CAAC,CAKzG;AAED,mGAAmG;AACnG,wBAAsB,iBAAiB,CAAC,IAAI,EAAE,OAAO,CAAC,UAAU,EAAE,iBAAiB,CAAC;;;;MAkBnF;AAED,wBAAsB,kBAAkB,CACtC,IAAI,EAAE,OAAO,CAAC,UAAU,EAAE,iBAAiB,CAAC,EAC5C,aAAa,CAAC,EAAE,KAAK,CAAC,QAAQ,GAAG,MAAM,GACtC,OAAO,CAAC,KAAK,CAAC,QAAQ,GAAG,SAAS,CAAC,CAErC;AAED,wBAAsB,oBAAoB,CAAC,MAAM,EAAE,kBAAkB,GAAG,OAAO,CAAC,mBAAmB,CAAC,CA+CnG"}

package/dist/routing/ticketRouting.js

@@ -2,40 +2,45 @@
 Object.defineProperty(exports, "__esModule", { value: true });
 exports.OPEN_TICKET_STATUSES = void 0;
 exports.pickFromGroup = pickFromGroup;
+exports.ticketTeamMembers = ticketTeamMembers;
+exports.pickFromTicketTeam = pickFromTicketTeam;
 exports.resolveTicketRouting = resolveTicketRouting;
 const company_model_1 = require("../models/company.model");
 const partner_model_1 = require("../models/partner.model");
 const group_model_1 = require("../models/group.model");
 const user_model_1 = require("../models/user.model");
+const role_model_1 = require("../models/role.model");
 const ticket_model_1 = require("../models/ticket.model");
-// Resolves who a ticket should go to, per the support-desk plan's ordered routing rules --
-// implemented as far as the real category taxonomy currently allows (a richer category list --
-// Technical Support, Account Support and their sub-options -- is still "Planned", so the "Account
-// Support goes straight to the Account Manager" rule can't be expressed yet; it becomes a one-line
-// addition here once that taxonomy exists).
-//
+const ticketCategories_1 = require("../constants/ticketCategories");
+// Resolves who a ticket should go to. Every category (or sub-category) names the team that handles
+// it (constants/ticketCategories.ts -> ticketTeamFor):
+//   billing / scripting / general -- the Ops logins on that Ticket Team (User.ticketTeams; a
+//                                    Support Agent/Manager with no team set counts as General)
+//   account-manager               -- the ticket owner's own Account Manager
 // Order:
-//   1. The ticket owner's own Group (Company.groupId), if active -- e.g. a "Law" group.
-//   2. A Group that handles this ticket's category (Group.handlesTicketCategories), if active.
-//   3. Otherwise unassigned -- left for the pool, a team lead notices it in "Unassigned" (Phase 28).
-// Whoever gets picked is the User in that group's membership (User.groupIds) with the fewest
-// currently-open tickets, among those still under their own maxOpenTickets. A Company's own
-// Account Manager is always added as a follower, whoever ends up assigned.
+//   1. The ticket's team. Within a team, people already scoped to the owner's Group are preferred.
+//   2. Nobody available there (no Account Manager on the account, nobody on the team, or everyone
+//      at their open-ticket limit) -> General Support.
+//   3. Still nobody -> the older Group rules: the owner's own Group, then a Group that handles this
+//      category (Group.handlesTicketCategories).
+//   4. Otherwise unassigned -- the new-ticket alert email then goes to every Support Manager.
+// Whoever is picked from a team is the member with the fewest open tickets, among those still under
+// their own maxOpenTickets. A Company's or Partner's Account Manager is always added as a follower.
 //
-// Shared by every backend that creates or re-triages a Ticket (Ops, Client, Partner) so all three
-// apply the exact same rule instead of three copies drifting apart -- Ops's own
-// `POST /:id/auto-assign` and its triage-time re-route inside `updateTicket` both call this too.
+// Shared by every backend that creates or re-routes a Ticket (Ops, Client, Partner) so all three
+// apply the exact same rule -- Ops's `POST /:id/auto-assign` and its re-route when a ticket's
+// category changes call this too.
 exports.OPEN_TICKET_STATUSES = [
     "open",
     "in_progress",
     "awaiting_client",
     "awaiting_internal",
 ];
-async function pickFromGroup(groupId) {
+const GENERAL_SUPPORT_ROLE_KEYS = ["support-agent", "support-manager"];
+// The member with the fewest open tickets who is still under their limit; members already scoped
+// to `preferGroupId` win ties first.
+async function pickLeastBusy(members, preferGroupId) {
     var _a;
-    const members = await user_model_1.User.find({ groupIds: groupId, lockedOut: { $ne: true } })
-        .select("_id maxOpenTickets")
-        .lean();
     if (members.length === 0)
         return undefined;
     const counts = await ticket_model_1.Ticket.aggregate([
@@ -48,6 +53,7 @@ async function pickFromGroup(groupId) {
         { $group: { _id: "$assigneeId", count: { $sum: 1 } } },
     ]);
     const openByUser = new Map(counts.map((c) => [String(c._id), c.count]));
+    const inGroup = (m) => preferGroupId ? (m.groupIds || []).some((g) => String(g) === String(preferGroupId)) : false;
     const eligible = members
         .map((m) => {
         var _a;
@@ -55,12 +61,42 @@ async function pickFromGroup(groupId) {
             id: m._id,
             open: openByUser.get(String(m._id)) || 0,
             limit: (_a = m.maxOpenTickets) !== null && _a !== void 0 ? _a : 15,
+            preferred: inGroup(m),
         });
     })
         .filter((m) => m.open < m.limit)
-        .sort((a, b) => a.open - b.open);
+        .sort((a, b) => Number(b.preferred) - Number(a.preferred) || a.open - b.open);
     return (_a = eligible[0]) === null || _a === void 0 ? void 0 : _a.id;
 }
+async function pickFromGroup(groupId) {
+    const members = await user_model_1.User.find({ groupIds: groupId, lockedOut: { $ne: true } })
+        .select("_id maxOpenTickets groupIds")
+        .lean();
+    return pickLeastBusy(members);
+}
+/** Ops logins on a ticket team (General also takes any Support Agent/Manager with no team set). */
+async function ticketTeamMembers(team) {
+    const base = { ownerType: "ORBITXPRO", lockedOut: { $ne: true } };
+    if (team !== "general") {
+        return user_model_1.User.find({ ...base, ticketTeams: team }).select("_id name email maxOpenTickets groupIds").lean();
+    }
+    const supportRoles = await role_model_1.Role.find({ key: { $in: GENERAL_SUPPORT_ROLE_KEYS } }).select("_id").lean();
+    return user_model_1.User.find({
+        ...base,
+        $or: [
+            { ticketTeams: "general" },
+            {
+                roleId: { $in: supportRoles.map((r) => r._id) },
+                $and: [{ $or: [{ ticketTeams: { $exists: false } }, { ticketTeams: { $size: 0 } }] }],
+            },
+        ],
+    })
+        .select("_id name email maxOpenTickets groupIds")
+        .lean();
+}
+async function pickFromTicketTeam(team, preferGroupId) {
+    return pickLeastBusy((await ticketTeamMembers(team)), preferGroupId);
+}
 async function resolveTicketRouting(ticket) {
     var _a, _b;
     const followerIds = [];
@@ -68,30 +104,43 @@ async function resolveTicketRouting(ticket) {
     // `any` here deliberately -- Company and Partner are two distinct Mongoose models with
     // differently-typed findById overloads that TS can't unify through a variable holding either.
     const Owner = ticket.ownerType === "Partner" ? partner_model_1.Partner : company_model_1.Company;
-    // Real bug, found and fixed here: this selected a top-level `accountManager` field that
-    // exists on neither model (Company's is nested at basicInfo.accountManager, Partner's at
-    // accountInfo.accountManager) -- the Account Manager has never actually been auto-added as a
-    // ticket follower, on any ticket, since this was built, despite the model's own comment saying
-    // they always are.
+    // Company's Account Manager is nested at basicInfo.accountManager, Partner's at
+    // accountInfo.accountManager.
     const owner = await Owner.findById(ticket.ownerId)
         .select("groupId basicInfo.accountManager accountInfo.accountManager")
         .lean();
     const accountManagerId = ticket.ownerType === "Partner" ? (_a = owner === null || owner === void 0 ? void 0 : owner.accountInfo) === null || _a === void 0 ? void 0 : _a.accountManager : (_b = owner === null || owner === void 0 ? void 0 : owner.basicInfo) === null || _b === void 0 ? void 0 : _b.accountManager;
     if (accountManagerId)
         followerIds.push(accountManagerId);
-    // Rule 1: the owner's own group (Company only today -- Partner has no groupId field yet).
-    if (ticket.ownerType === "Company" && (owner === null || owner === void 0 ? void 0 : owner.groupId)) {
-        const group = await group_model_1.Group.findOne({ _id: owner.groupId, isActive: true }).select("_id").lean();
+    const team = (0, ticketCategories_1.ticketTeamFor)(ticket.ownerType, ticket.category, ticket.subCategory);
+    const preferGroupId = ticket.ownerType === "Company" ? owner === null || owner === void 0 ? void 0 : owner.groupId : undefined;
+    // 1. The ticket's own team.
+    if (team === "account-manager") {
+        if (accountManagerId) {
+            const manager = await user_model_1.User.findOne({ _id: accountManagerId, lockedOut: { $ne: true } }).select("_id").lean();
+            if (manager)
+                assigneeId = manager._id;
+        }
+    }
+    else if (team) {
+        assigneeId = await pickFromTicketTeam(team, preferGroupId);
+    }
+    // 2. General Support picks up anything its own team couldn't take.
+    if (!assigneeId && team && team !== "general") {
+        assigneeId = await pickFromTicketTeam("general", preferGroupId);
+    }
+    // 3. The older Group rules.
+    if (!assigneeId && preferGroupId) {
+        const group = await group_model_1.Group.findOne({ _id: preferGroupId, isActive: true }).select("_id").lean();
         if (group)
             assigneeId = await pickFromGroup(group._id);
     }
-    // Rule 2: a group that specifically handles this ticket's category.
     if (!assigneeId && ticket.category) {
-        const team = await group_model_1.Group.findOne({ isActive: true, handlesTicketCategories: ticket.category })
+        const handlingGroup = await group_model_1.Group.findOne({ isActive: true, handlesTicketCategories: ticket.category })
             .select("_id")
             .lean();
-        if (team)
-            assigneeId = await pickFromGroup(team._id);
+        if (handlingGroup)
+            assigneeId = await pickFromGroup(handlingGroup._id);
     }
-    return { assigneeId, followerIds };
+    return { assigneeId, followerIds, team };
 }

package/dist/utils/ticketSanitize.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ticketSanitize.d.ts","sourceRoot":"","sources":["../../src/utils/ticketSanitize.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,OAAO,EAAE,cAAc,EAAE,MAAM,gCAAgC,CAAC;AAEzE;;;;;;;;;;;;GAYG;AACH,wBAAgB,0BAA0B,CAAC,CAAC,SAAS,OAAO,CAAC,OAAO,CAAC,GAAG;IAAE,QAAQ,CAAC,EAAE,cAAc,EAAE,CAAA;CAAE,EACrG,MAAM,EAAE,CAAC,GAAG,IAAI,GAAG,SAAS,GAC3B,CAAC,GAAG,IAAI,GAAG,SAAS,CAkBtB"}
+{"version":3,"file":"ticketSanitize.d.ts","sourceRoot":"","sources":["../../src/utils/ticketSanitize.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,OAAO,EAAE,cAAc,EAAE,MAAM,gCAAgC,CAAC;AAEzE;;;;;;;;;;;;GAYG;AACH,wBAAgB,0BAA0B,CAAC,CAAC,SAAS,OAAO,CAAC,OAAO,CAAC,GAAG;IAAE,QAAQ,CAAC,EAAE,cAAc,EAAE,CAAA;CAAE,EACrG,MAAM,EAAE,CAAC,GAAG,IAAI,GAAG,SAAS,GAC3B,CAAC,GAAG,IAAI,GAAG,SAAS,CAsBtB"}

package/dist/utils/ticketSanitize.js

@@ -29,5 +29,9 @@ function sanitizeTicketForRequester(ticket) {
     delete ticket.followerIds;
     delete ticket.assigneeId;
     delete ticket.priority;
+    // Internal routing and alert bookkeeping.
+    delete ticket.team;
+    delete ticket.teamAlertSentAt;
+    delete ticket.slaEscalatedAt;
     return ticket;
 }

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "orbitx-core-models",
-  "version": "11.178.0",
+  "version": "11.180.0",
   "description": "Shared Mongoose models and interfaces for OrbitX services",
   "main": "dist/index.js",
   "types": "dist/index.d.ts",